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Customer service manager jobs in Appleton, WI

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  • Plant Manager

    Briess Malt & Ingredients Co 3.8company rating

    Customer service manager job in Manitowoc, WI

    The position of Plant Manager leads and coordinates the manufacturing and related activities to meet safety and quality requirements, as well as business and internal customer needs. The position requires strong leadership and interpersonal skills, as well as a solid technical understanding of food plant processes, equipment, OSHA standards, cGMPs, HACCP and SQF requirements. A keen ability to work collaboratively across organizational levels and functions is a foundational element for problem-solving and continuous improvement in this role. The ideal candidate is focused on and effective in building employee engagement, a continuous improvement culture and a drive toward best practices and imbedding safety in technical operations. Typical Responsibilities: Develop Supervisory, Lead and Hourly staff to reach their highest potential, with an engaged and positive contribution to the organization. Follow best practices for performance management, including managing to Expectations, providing regular feedback and year end Evaluations that differentiate, emphasize constructive accountability, and pay for performance. Develop and maintain Key Performance Indicators and other metrics that align with business goals and are understood and regularly communicated to the teams. Lead or support operational improvement initiatives, including capital investment, ERP development, safety programs and others. Work collaboratively with EHS staff, Dir of Operations, and others to build and maintain a strong safety culture - with program development, training improvements, and tangible evidence of safety being imbedded into the operations. Lead or support CAPAs, CARs (corrective actions), customer and regulatory audit follow-ups and requirements. Develop Capital budgets and project plans to meet operational targets and requirements in Safety, First Pass Quality and business development. Develop and manage to expense budgets, with an emphasis on plant performance and business growth, while maintaining prudent cost control measures Foster an effective communications environment, with an emphasis on employee engagement, using shift change, employee meetings, open-door policy, as well as communication boards and other tools. Develop or expand on the application of Lean and Continuous Improvement concepts. Accelerate activities to move toward Operational Excellence, including robust technical references (P+IDs, PFDs, etc.), process control (HMI, Alarms, etc.) improvements, preventative maintenance, and down time analysis. Adhere to all government and company safety, sanitation and GMP policies and regulations. Education and/or Experiences: Engineering or BS degree in a relevant scientific discipline and > 7 years' experience in a leadership role in technical operations. A passion for building high-performance teams and a solid history of coaching and mentoring, with a track record for leading operational improvement. Strong analytical skills required, including a high proficiency in the use of Excel and other MS applications. Malting or grain processing technical knowledge is preferred, with an understanding of a process technologies a requirement.
    $84k-131k yearly est. 3d ago
  • Store Manager for Dunkin'/Baskin-Robbins

    Dunkin-Baskin Robbins

    Customer service manager job in Appleton, WI

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 2d ago
  • Director of Operations - Ambulatory Surgery Center and MRI

    Orthopedic & Sports Institute 3.7company rating

    Customer service manager job in Appleton, WI

    Job Details Main Office - Appleton, WIDescription This position is responsible for the Ambulatory Surgery Center (ASC) and MRI leadership, its management and control of operations. The Director of Operations manages coordination of all the ASC and MRI operations to the mutual benefit of Orthopedic & Sports Institute (OSI) objectives including quality, care, and cost. This position is responsible for direct oversight of the ASC and MRI staff. The governance responsibilities include Board and committee meetings for the ASC and Imaging. The Director of Operations reviews operating results of the organization, compares them to established objectives and takes steps to ensure that the appropriate measures are taken to correct unsatisfactory results. The Director of Operations represents the organization with major customers, shareholders, the financial community, and the public. The Director of Operations is responsible to medical staff for the overall direction, utilization, supervision, instruction of professional and support staff, volunteers and students utilized in the surgery center and MRI. Supervision and Leadership Provide leadership to the Ambulatory Surgery Center, MRI, and the Independent Physicians Association. Ensures that patient and employee rights are upheld. Foster OSI employees and professional growth. Provide leadership to the development and continuous improvement of the OSI staff. Provides strategy and direction in all areas of responsibility. Work cooperatively with OSI entities. Provide direction, oversight, and function as a liaison between the Recovery Inn and related OSI staff. Work cooperatively with other departments to communicate effectively with all employees. Plans, organizes, directs, controls and/or coordinates the personnel training, or labor relations activities of the ASC, and MRI. Work may involve establishing employer/employee relations policies; directing the selection, training, and evaluation of employees; administering benefits, safety programs, developing wage and salary schedules. Complies and keeps personnel records. Ensures that all staff competency/performance evaluations are completed as identified in the policy and procedure manuals. Schedules and conducts performance reviews. Interviews, hires, and terminates employees, as necessary. Financial management Provide financial oversight, including overall responsibility for the ASC and MRI. Work collaboratively with the ASC and Clinic Leadership in developing annual budgets. Recommends and implements operational strategies that utilize all aspects of the ASC and MRI in a cost effective and patient orientated manner. Develops, implements, and evaluates services, establishing systems that ensure efficient and cost-effective utilization of space, materials, and personnel. Demonstrates continuous awareness of materials management needs, interaction with vendors and outsources services in a timely manner. Prepares a plan for the achievement of the organization specific objectives and mutually established goals and periodically reviews and evaluates such plan. Plans for future improvement in procedures and organization of the ASC and MRI. Anticipates problems that may have a major impact on the ASC or MRI and its future. Ensures that all laws and regulations pertaining to insurance and clinical equipment are adhered to and, where appropriate, that current licensure is maintained. Quality Management Utilize metrics to continuously manage and monitor process improvements. Responsible for performance improvement programs. Initiates, maintains, and ensures that all documents required in the credentialing/recredentialing process are current and renewed as appropriate. Enforces adherence to all policies, procedures, and regulations. Prepares and maintains a current policy and procedure manual that provides details on the operating rules that govern the ASC and MRI as well as fringe benefits accruing to employees. Policies Implements actions and policies, monitoring progress Meetings Provide leadership, direction, reporting mechanisms and strategy for all Board meetings and related committee meetings. Schedules and prepares business meetings for the Governing Body, physicians, and other committees. Provides current information on all operating components of the ASC and MRI to facilitate decision making. Discusses safety, infection control, exposure control and risk management reports/summaries. See that all routines, policies, and procedures are carried out as outlined. Qualifications Master's Degree in Nursing required Certification in nursing required 10 years of healthcare leadership experience required Excellent communication skills Attention to detail EPIC preferred Proficient in MS Excel, Word, and PowerPoint
    $143k-249k yearly est. 15d ago
  • Customer Service Manager - State Farm Agent Team Member

    Erik Hosking-State Farm Agent

    Customer service manager job in Little Chute, WI

    Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As an Office / Customer Service Manager for Erik Hosking - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is experienced, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture. Youll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, youll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals. RESPONSIBILITIES: Deliver excellent customer service through phone, email, and in-person interactions. Assist with sales conversations, policy changes, and cross-selling when appropriate. Hold team members accountable to goals and expectations; follow up on performance. Conduct employee check-ins and performance reviews. Serve as a liaison between the agent and the team, helping communicate priorities and provide support. Monitor agency workflows and help maintain operational efficiency. Support the agent in reviewing files, catching details, and ensuring compliance. Help manage daily office needs and serve as a go-to resource for both team members and clients. QUALIFICATIONS: Active insurance licenses will be required (Property/Casualty and Life/Health). Prior management and sales experience required. Prior leadership experience and a natural ability to motivate and guide others. Strong organizational skills with attention to detail. Professional, approachable, and confident communication style. Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.
    $34k-61k yearly est. 26d ago
  • Customer Success Manager

    Peoplesharp

    Customer service manager job in Kaukauna, WI

    Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We serve government agencies, municipalities, manufacturing firms, and highly regulated businesses with secure, transparent, and high-quality technical solutions. If you have an understanding of common SMB technologies, appreciate a collaborative environment, and enjoy interfacing with business owners and key stakeholders, we would love to hear from you! This is an on-site opportunity located in Kaukauna, WI. We'll provide: Generous benefits package including health/dental/vision insurance, PTO, and Simple IRA Quarterly Incentive opportunities Additional perks including a gym membership and IT training reimbursement Predictable set schedule of 7:45am - 4:45pm to help promote work/life balance A collaborative environment that provides feedback on a regular basis Salary of $70-80k based on experience What you'll do: Be the primary point of contact for clients, building long-term relationships with them and acting as a client advocate Explore opportunities to add value to clients in line with their long-term goals and needs Conduct regular client touch base discussions to identify problems and opportunities for improvement Create quotes for standard projects and day-to-day items Drive the onboarding process with new clients - facilitate regular, open communication and ensure clients feel supported during the process Assist in creating training courses and educational materials Skills you'll need: Experience in customer service, account management, or inside sales Intermediate proficiency with Windows and MS Office An outgoing, poised personality and comfort talking to clients regularly Critical thinking skills and ability to stay organized MSP experience a big plus! Ready to apply? Quick apply with your resume OR Get a head start on the application process through our online portal here: ********************************************************************
    $70k-80k yearly Auto-Apply 60d+ ago
  • Customer Care - Kaukauna

    Leaf Home 4.4company rating

    Customer service manager job in Kaukauna, WI

    Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include: Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary: The Service Admin handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. Essential Duties and Responsibilities: Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders. Review contract with customer post-sale to ensure accuracy and completeness. Schedule installation with the customer and assign the job to an installation contractor. Schedule service customers with local technicians, as needed. Review completed service tickets for quality assurance in region. Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region. Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives. May process change orders. Required Education and Experience: Required Education High school diploma or equivalent. Required Years of Experience 1+ years of customer service and administrative experience. Additional Requirements: Computer and keyboard proficiency - job duties performed are essentially paperless. Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the customer's needs at the forefront of every interaction. Adaptable, patient, and highly detail-oriented and data-efficient. Highly organized, with strong time management skills and the ability to be resourceful. Proficiency using Microsoft Office Suite. Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities, or Certifications: Ability to type at least 50 words per minute. Experience in the home improvement/construction industry. Experience working in a direct-to-consumer organization. Key Competencies: Uses basic problem-solving and subject matter understanding to perform tasks under supervision. Travel Requirements: Indicate any travel or work location No travel required (stationary work location). Overtime/Additional Hours Requirements: Indicate any work hour requirements or considerations Overtime hours may be required based on business needs. Physical Requirements: Physical Activity: Frequency of work schedule: Standing Occasionally (11-33%) Walking Occasionally (11-33%) Sitting Constantly (67-100%) Driving a car/van/truck Never (0%) Reaching with hands and arms (up, down, or outward) Occasionally (11-33%) Typing Constantly (67-100%) Using hands to touch/manipulate/handle Occasionally (11-33%) Climbing and/or balancing Never (0%) Working at heights Never (0%) Stooping, kneeling, or crouching Never (0%) Talking and/or listening Constantly (67-100%) Using foot controls Never (0%) Twisting of the body Rarely (1-10%) Twisting of the wrist/arm Rarely (1-10%) Lifting < 10 pounds Occasionally (11-33%) Lifting between 10 to 25 pounds Never (0%) Lifting between 25 to 50 pounds Never (0%) Lifting between 50 to 75 pounds Never (0%) Lifting over 75 pounds Never (0%) Exposure to extreme heat or cold Never (0%) Exposure to loud noise Never (0%) Disclaimer This is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. Leaf Home reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with Leaf Home. Diversity and Inclusion Statement Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). Americans with Disabilities Act Statement and Contact Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **************************.
    $30k-37k yearly est. 19d ago
  • Supervisor, Service Parts

    Kohler Co 4.5company rating

    Customer service manager job in Kohler, WI

    _Work Mode: Onsite_ **$2500 Sign On Bonus!!!** **Opportunity** : The Supervisor, Service Parts is responsible for leading operational activities within Kohler's Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager - Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals. **Responsibilities:** + Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals. + Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence. + Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment. + Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials. + Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area. + In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates. + Build a strong team to enhance effectiveness of the Service Parts Operations group. + As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets. + Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. + Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction. + Measure project performance using appropriate tools and techniques. + Report and escalate to management as needed. + Manage the creation and maintenance of comprehensive process documentation. + Other duties as assigned by leadership. **Skills/Requirements** **_Required:_** + Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of. + Minimum of 2-5 years prior production leadership experience. + Minimum of 5-8 years prior experience in operational or supply chain management. **_Preferred:_** + Bachelor's Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field. + Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred. + Entrepreneurial spirit - a self-starter with an internal drive to identify and create new business opportunities. + Prior experience leading unionized associates. \#LI-SW1 \#LI-Onsite **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $71,500 - $108,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.
    $71.5k-108.7k yearly 10d ago
  • Field Service Project Manager

    Crane Engineering Sales 4.1company rating

    Customer service manager job in Kimberly, WI

    Crane Engineering is a family-oriented Midwest and East coast based company, with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. We have a need for a Field Service Project Manager. Field Service Project Manager is a strategic resource for Crane Engineering's Water and Wastewater Sales/Service Team. Field Service Project Manager is responsible for quantity takeoff, ordering materials, coordinating schedules, verification of materials on-hand, interfacing with Crane Account Managers and Customers, including ownership of the overall project schedule and budget. This position will split time between jobsites, customer interactions, and the office. Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization's success and are recognized for creating “WOW!” customer experiences. What You'll Do Demonstrate and promote Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun). Manage project schedules and budgets. Support Equipment Start-up and Customer Training. Identify and evaluate potential problems and work with team members to develop solution(s). Coordinate with cross-functional team members to keep project and workflow on track. Monitor project financials and adherence to estimated costs. Acts as a link between the Account Manager and Customer to ensure customer satisfaction and order fulfillment. Maintain project team communications, coordinate activities and track open items. Monitor financial status by tracking labor and expenses in relation to estimate. Assemble quotes/bids and prepare contracts. Monitor adherence to schedule, specified materials, and quality of work. Manage contract details, payment requests, change orders and purchase orders. Coordinate, track and report all activities within the order fulfillment process. Develop/Manage process to monitor and track large multi-day projects. May perform other duties as assigned. Requirements What We're Looking For Bachelor's degree in Construction Management Degree a plus Project Management or Construction Management experience a plus Ability to read and understand construction plans and specifications Strong mechanical aptitude Electrical knowledge preferred Ability to manage difficult situations Meets commitments with integrity Speaks clearly and persuasively in positive or negative situations Strong written and verbal communication skills Excellent customer service skills (friendly, courteous and helpful) High sense of urgency, highly organized and ability to prioritize and multi-task Strong computer skills, including Microsoft Word, Excel and Outlook as well as the ability to learn other programs quickly and effectively We Are Winning When Our expectations are that team members demonstrate our Core Values. Integrity & Respect - Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives. Teamwork - Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success. Customer Focus - Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty. Excellence & Innovation - Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas. Passion & Energy - Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity. Fun! - Enjoy what we do and have fun with each other - celebrate a job well done… “25% more fun”. Benefits and Team Member Perks Ability to thrive in a culture that values growth, innovation, collaboration, and continuous improvement. Receive recognition for creating a meaningful impact on the organization's success. Work-life balance; generous paid time off program; ability to participate in Flexible Workplace arrangement Comprehensive health insurance coverage 401k with generous company match Intuitive health and wellness program that rewards participation Community involvement and volunteering opportunities Career advancement through our Career Tracker program Join Crane Engineering not just in your career, but in the lives of those you work with every day. Apply today and help us inspire innovation, deliver excellence, and achieve success together at: **************************************** Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.
    $62k-98k yearly est. 60d+ ago
  • Service Manager

    Trans Ova Genetics

    Customer service manager job in Shawano, WI

    GENEX Cooperative is seeking a Service Manager to deliver personalized artificial insemination (AI) services and breeding program support to GENEX member/customers, with the goal of enhancing their profitability. As a Service Manager, you would play a vital role in supporting the daily operations of the GENEX services team. This position includes selling GENEX AI services, semen, and related products and programs to help grow market share and meet sales targets. This position demands a strong work ethic, a high level of attention to detail, and a commitment to supporting GENEX's mission to continuously develop technical skills and product knowledge relevant to the AI industry and GENEX's offerings in a professional and client-focused manner. This position will cover parts of New York and all of Pennsylvania. RESPONSIBILITIES Provide reliable relief service and sales/service support to the Reproductive Program Specialist Team (RPST). Ensure effective communication within the work group for adequate sales unit coverage. Provide genetic mating services (e.g., MAP), AI training, and other area support services. Contact a sufficient number of prospects daily to strengthen sales, as directed by the RPST, GENEX+ Consultants, or ASM. Participate in ongoing training and apply peer-shared knowledge to enhance skills and effectiveness. REQUIREMENTS Must be able to artificially inseminate (A.I.) cows. Will need to lift up to 50 pounds on an occasional basis to transport semen tanks or resale products. Strong dairy background with experience working with large herds and experience in heat detection on large farms Degree in Agriculture or equivalent experience is preferred Aggressive sales and service person who is self-motivated with the ability to work independently and as part of a team Must possess communication and people skills Willingness to learn and develop both personally and professionally Computer skills are required; and ability to work with herd management software is a plus
    $61k-102k yearly est. Auto-Apply 60d+ ago
  • HVAC Truck Based Service Manager

    Johnson Controls Holding Company, Inc. 4.4company rating

    Customer service manager job in Greenville, WI

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: ******************* ZMNrDJviY What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: Set and monitor goals for overall team growth and profitability. Lead the efforts of the Service Team to ensure productivity, consistency and quality. Respond and assist with the closure of warranty-related issues. Manage customer relationships and drive issue resolution. Assist with monthly forecasting and management of overhead accounts. Maintain optimum team staffing levels through labor forecasting, planning, and management. Recruit, hire and retain team staff. Work with direct reports and Team Technical Leads to create effective development performance plans. Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports. Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner. Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable. Take responsibility for safety performance and program compliance. Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders. Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors. What we look for: As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority. Required Qualifications: College degree or equivalent combination of education and experience. A minimum of 10 years' experience in the HVAC field. Preferred Skills/Education/Experience: Bachelor's in a technical field. 5 years of supervisory experience and 1-2 years related site coordination and project management experience. 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls. Experience using service management software and financial accounting systems. Excellent verbal and written communication skills. Strong computer skills in a Microsoft Office environment. Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels. HIRING SALARY RANGE: $88,000-117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** #LI-AD2 #LI-DS1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $88k-117k yearly Auto-Apply 53d ago
  • HVAC Dispatcher and Service Supervisor

    Wesley Heating & Cooling

    Customer service manager job in Green Bay, WI

    Are you ready to take your HVAC career to the next level? Wesley Heating & Cooling invites you to become our HVAC Dispatcher and Service Supervisor, a role that not only promises an annual wage range of $45,000 to $65,000 but also offers an array of enticing benefits. With group health insurance, paid vacations, a robust 401(k) plan featuring a 10% company match, and access to exclusive online courses, we provide the tools you need for success in the HVAC world. Join us and experience a fulfilling career with a host of incredible perks! WORK SCHEDULE & LOCATION Position type: Full-Time Location: Green Bay, WI Typical schedule: An average of 45 hours per week between 7:00 AM - 4:30 PM, Monday through Friday. Some overtime and Saturday work is sometimes needed as well as extra hours during peak weather conditions. YOUR TYPICAL DAY-TO-DAY Each work day, you step into the role of HVAC Dispatcher and Service Supervisor at Wesley Heating & Cooling, where your mission is to deliver top-tier service. You are the conductor, ensuring each technician is precisely where they should be. Your day is a rewarding whirlwind, dispatching technicians with precision, optimizing service calls, and providing exceptional service to our clients. Your organizational talents shine as you manage schedules, monitor progress, and maintain pristine inventory. But it's not just logistics; it's about crafting a seamless client experience. As their first point of contact, you offer unparalleled service and professionalism. Behind the scenes, you collaborate with leadership to keep us at the HVAC industry's forefront. Every day brings new challenges, and your ability to orchestrate excellence keeps the HVAC machinery running smoothly. REQUIREMENTS 2+ years of progressive responsibility in a service department in a related industry. 2+ years of field experience as a service technician. 2+ years of college or technical education; comparable experience will be considered. Proficiency in common office applications such as Microsoft Word and Excel. Experience with one or more dispatch systems. ABOUT THE COMPANY Wesley Heating & Cooling is all about comfort. Our mission is to excel in HVAC services, specializing in residential and light commercial clients. From furnaces to indoor air quality solutions, we're dedicated to keeping our community comfortable. We're a locally owned family company, providing top-tier service rooted in professionalism, technical expertise, and unwavering customer satisfaction. With an impressive 98% client satisfaction rating, we're industry leaders. If you seek a company valuing your expertise and fostering inclusivity, Wesley Heating & Cooling awaits your contribution! WE WANT TO HEAR FROM YOU! Are you prepared to embrace the role of HVAC Dispatcher and Service Supervisor and shine in the HVAC spotlight? Applying is a straightforward process that takes just 3 minutes. Just complete our initial application to get started! Your next chapter in the HVAC industry awaits, and we're excited to have you join us!
    $45k-65k yearly 60d+ ago
  • Dining Services Manager

    McCormick Assisted Living

    Customer service manager job in Kaukauna, WI

    Job Description At St. Paul Elder Services, we're passionate about providing care and services that make a difference in the lives of seniors and their families. Our team is full of unique and compassionate individuals who are dedicated to making a difference in the lives we serve. When you join our team, we will support you with progressive resources and a culture that focuses on your well-being. HOURS: Works as McCormick Team Lead two (2) days per pay period, and Cook/FSA shifts rest of week. JOB DUTIES AND RESPONSIBILITIES: Demonstrate and promote the culture, mission, vision, and values. Completes assigned weekly and monthly audits. Complete weekly refrigerator audits. Complete monthly tray audits. Establishes regular monthly training and daily huddles and other communications with associates. Demonstrates good communication and listening skills with residents, management team, and associates. Demonstrate leadership through continuous learning, development, and the ability to adjust to management style to achieve goals. Attends Resident Council. Involved in initial problem-solving efforts for kitchen and staff opportunities. Takes part in the onboarding of all new McCormick staff. Assists in the day to day supervision of Nutrition Services' staff. Maintains the schedule for all kitchen staff and coordinates replacement of any staff related to call ins for the McCormick kitchen. Responsible for compliance with all Human Resource policies and procedures. Ensures compliance with all regulatory survey, including but not limited to, State and Local Health Departments, OSHA, etc. Fills in where needed for staffing shortages. Conducts daily team huddles and maintains appropriate team communication. Completes weekly order for the kitchen. Puts away, and organizes all McCormick orders. Ensures a safe and sanitary working environment. Tracking of employee illnesses: Report to Infection Control employee illnesses Sick days to HR Missed days to HR Sends menu to the administrator to meet all State/Federal Regulations Manages budget and stays within the allotted dollar amount. QUALIFICATIONS REQUIRED: 1. Completion of six (6) months of service with St. Paul Elder Services or a minimum of one (1) year of previous position experience. 2. Embraces the mission and exemplifies the values of St. Paul Elder Services. 3. Demonstrates problem solving skills. 4. Exhibits positive role model behaviors. 5. Has no active formal disciplines. 8. Exhibits willingness to work with new staff
    $62k-102k yearly est. 26d ago
  • Laboratory Services Supervisor- 2nd Shift

    Certified Laboratories 4.2company rating

    Customer service manager job in De Pere, WI

    Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries. We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team - including believing in you. We are seeking a Lab Services Supervisor Job Summary: Responsible for completing and overseeing the training of all staff throughout the Laboratory while working closely with the Management Team. Responsibilities includes training and mentoring employees; evaluating training performance of assigned personnel, monitor training performance action plans for employees, improve operational efficiencies by focusing on thorough training; maintain harmony in the workplace and professional business demeanor at all times. This role is 2nd Shift - Tuesday-Saturday 3pm - 12 am. Essential Responsibilities: * Supervise and perform laboratory training of new and current laboratory personnel to ensure compliance with FSNS Quality Manual, SOP's and quality control measures specified to maintain compliance with ISO 17025 guidelines * Perform internal audits of training and ensure accurate performance and interpretation of test results * Provide feedback for and administer laboratory personnel training reviews * Directly address client needs as required and in collaboration with the Management Team. Oversee status of all results and reporting for clients on laboratory results as needed (including notification of out of specification results) * Process samples when needed, and ability to perform all roles that report to supervisor * Perform analyses in various laboratory areas, when needed * Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends * Work closely with the Operations and Technical Managers and assists when needed * Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team * Responsible for the safety of oneself and others working within their area * Responsible for the completion of required Trainer qualification training Education & Experience: * Bachelor's degree in Life Science or related field * Master's degree in Life Science or related field preferred * Two years of analytical laboratory experience * Or equivalent combination of education and experience * Familiarity with GMP , OSHA guidelines, FDA, BAM, APHA, and Compendium methods and procedure * Knowledge of LIMS and Microsoft Office Products software. * One year of experience managing personnel * Training in general laboratory practices * Language Skills: * Professional written and verbal communication and interpersonal skills. * Mathematical Skills: * Ability to understand and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. * Reasoning Ability & Independent Judgment: * Applies critical thinking to solve practical problems. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. Supervision: * Supervision and oversight of up to 30 incumbents, dependent on Lab volume. * Physical Demands/Work Environment: * Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components * Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens * Noise level varies from quiet to loud * Temperature varies from hot to cold * Interactive and fast-paced team oriented tasks * Overnight Travel is required at the discretion of management * Regularly lift and/or move up to 25 pounds. * General Requirements: * Strong organizational skills and ability to execute detailed tasks * Ability to work a flexible schedule * Work under stress with interruptions and deadlines * Ability to think logically * Required to wear appropriate personal protective equipment and clothing * Responsible for the safety of oneself and others What we Offer: * Competitive wages * Benefits package (Health, Vison and Dental). * 401K Matching * Social events * Employee referral bonus program * Employee recognition program Routine schedule of Tuesday-Saturday 3p-12a
    $42k-65k yearly est. 21d ago
  • Veteran Service Manager

    Vocational Rehabilitation Specialists Inc. 4.0company rating

    Customer service manager job in Green Bay, WI

    About VRSI: Vocational Rehabilitation Specialists, Inc. (VRSI) is committed to supporting military veterans through the Department of Labor's Homeless Veteran Reintegration Program (HVRP). With operations across multiple states, VRSI is dedicated to delivering courteous, quality, and professional services that empower veterans to achieve vocational success through individualized case management, employment readiness, and job placement support. Position Overview: The Lead Employment Specialist (LES) is the central figure responsible for office operations, veteran program performance, and overall compliance with Department of Labor and company policy. Leads are accountable for supervising staff, supporting outreach, managing office systems, ensuring adherence to performance benchmarks, and overseeing all grant-required deliverables. This position requires leadership, proactive oversight, and consistent communication with Regional Leads and other secondary support staff. Key Responsibilities: Client Assessment and Case Management: Ensure Employment Specialists (ES) conduct thorough assessments of veterans' barriers, skills, and readiness for employment. Oversee the development and monitoring of individualized employment plans and case progress. Monitor office-level performance related to enrollments, qualifications, placements, and retentions. Job Readiness Training: Ensure job readiness training is delivered effectively and consistently, including resume writing, interviewing, and job search skills. Oversee and support the facilitation of workshops and ensure training goals are met. Career Counseling and Support: Provide support and guidance to ES in delivering one-on-one vocational counseling to help veterans identify employment pathways. Monitor case notes and veteran progress toward employment goals, ensuring quality and accuracy. Job Placement Assistance: Direct ES efforts to build employer partnerships and develop job opportunities aligned with veteran skills and goals. Ensure veterans receive appropriate coaching and follow-up support through the hiring process. Office Management: Supervise all assigned ES, manage schedules, approve time off, and ensure compliance with company and DOL policies to ensure that all grant requirements such as eligibility, placements, training, and financial expenditures are met. Maintain accountability for all grant performance measures and reporting requirements. Coordinate with Regional Leads regarding corrective action if office metrics fall below threshold benchmarks. Employer Engagement: Guide ES in employer outreach and job development strategies to ensure employer needs are met while promoting veteran hiring. Facilitate coordination with employers across sectors aligned with regional labor market trends. Program Coordination and Reporting: Maintain accurate and up-to-date client records, case notes, and employment outcomes. Prepare and submit regular reports on program activities, outcomes, and grant compliance. Complete and submit quarterly reporting. Ensure all documentation meets internal and external audit standards. Community Collaboration: Coordinate with community partners, CoCs, veteran service providers, and other stakeholders to strengthen resource networks. Attend and represent the organization at mandatory outreach meetings and regional service provider coalitions. Maintain and review the office outreach plan, ensuring AARs and event tracking are completed and stored. Qualifications: Education: Bachelor's degree in social work, human services, counseling, or a related field preferred. Experience: Minimum of 1 year in a leadership role and at least 2 years of experience in workforce development, human services, or veteran services. Experience working with veterans or homeless populations is highly preferred. Skills & Abilities: Strong leadership and problem-solving skills Ability to evaluate and monitor performance data Effective written and verbal communication Knowledge of employment barriers facing veterans Proficient in Microsoft Office and data entry systems Ability to manage competing priorities and team workflow Compensation and Benefits: Hourly Rate: $26-$29 Based on experience Paid Company Holidays Sick Time Paid Time Off Healthcare 401k
    $26-29 hourly Auto-Apply 4d ago
  • Auto Service Manager

    Mills Fleet Farm

    Customer service manager job in Waupaca, WI

    If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: * Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. * Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. * Assist customers with questions and handle customer issues. * Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories * Promote and sell automotive products and services that meet customer needs. * Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. * Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. * Create employee schedules for auto service sales and technician Team Members. * Provide store leadership with sales and payroll budget reports. * Managing auto center profitability by monitoring and controlling payroll and controllable expenses. * Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: * Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. * Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. * 3 years of retail / automotive management experience preferred. * Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $61k-102k yearly est. 9d ago
  • Restaurant and Bakery Service Manager

    41 Food Company

    Customer service manager job in Oshkosh, WI

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONAssists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1 - 2 years' managerial experience preferred, preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Compensation: $15.00 - $20.00 per hour Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $15-20 hourly Auto-Apply 60d+ ago
  • Auto Service Manager

    Fleet Farm Careers 4.7company rating

    Customer service manager job in Waupaca, WI

    If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. Assist customers with questions and handle customer issues. Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories Promote and sell automotive products and services that meet customer needs. Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. Create employee schedules for auto service sales and technician Team Members. Provide store leadership with sales and payroll budget reports. Managing auto center profitability by monitoring and controlling payroll and controllable expenses. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. 3 years of retail / automotive management experience preferred. Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $47k-61k yearly est. 10d ago
  • Store Manager

    Dunkin-Baskin Robbins

    Customer service manager job in Greenville, WI

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 2d ago
  • Supervisor, Service Parts

    Kohler 4.5company rating

    Customer service manager job in Kohler, WI

    Work Mode: Onsite $2500 Sign On Bonus!!! Opportunity: The Supervisor, Service Parts is responsible for leading operational activities within Kohler's Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager - Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals. Responsibilities: * Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals. * Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence. * Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment. * Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials. * Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area. * In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates. * Build a strong team to enhance effectiveness of the Service Parts Operations group. * As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets. * Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. * Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction. * Measure project performance using appropriate tools and techniques. * Report and escalate to management as needed. * Manage the creation and maintenance of comprehensive process documentation. * Other duties as assigned by leadership. Skills/Requirements Required: * Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of. * Minimum of 2-5 years prior production leadership experience. * Minimum of 5-8 years prior experience in operational or supply chain management. Preferred: * Bachelor's Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field. * Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred. * Entrepreneurial spirit - a self-starter with an internal drive to identify and create new business opportunities. * Prior experience leading unionized associates. #LI-SW1 #LI-Onsite Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $71,500 - $108,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.
    $71.5k-108.7k yearly 10d ago
  • HVAC Dispatcher and Service Supervisor

    Wesley Heating & Cooling

    Customer service manager job in Green Bay, WI

    Job Description Are you ready to take your HVAC career to the next level? Wesley Heating & Cooling invites you to become our HVAC Dispatcher and Service Supervisor, a role that not only promises an annual wage range of $45,000 to $65,000 but also offers an array of enticing benefits. With group health insurance, paid vacations, a robust 401(k) plan featuring a 10% company match, and access to exclusive online courses, we provide the tools you need for success in the HVAC world. Join us and experience a fulfilling career with a host of incredible perks! WORK SCHEDULE & LOCATION Position type: Full-Time Location: Green Bay, WI Typical schedule: An average of 45 hours per week between 7:00 AM - 4:30 PM, Monday through Friday. Some overtime and Saturday work is sometimes needed as well as extra hours during peak weather conditions. YOUR TYPICAL DAY-TO-DAY Each work day, you step into the role of HVAC Dispatcher and Service Supervisor at Wesley Heating & Cooling, where your mission is to deliver top-tier service. You are the conductor, ensuring each technician is precisely where they should be. Your day is a rewarding whirlwind, dispatching technicians with precision, optimizing service calls, and providing exceptional service to our clients. Your organizational talents shine as you manage schedules, monitor progress, and maintain pristine inventory. But it's not just logistics; it's about crafting a seamless client experience. As their first point of contact, you offer unparalleled service and professionalism. Behind the scenes, you collaborate with leadership to keep us at the HVAC industry's forefront. Every day brings new challenges, and your ability to orchestrate excellence keeps the HVAC machinery running smoothly. REQUIREMENTS 2+ years of progressive responsibility in a service department in a related industry. 2+ years of field experience as a service technician. 2+ years of college or technical education; comparable experience will be considered. Proficiency in common office applications such as Microsoft Word and Excel. Experience with one or more dispatch systems. ABOUT THE COMPANY Wesley Heating & Cooling is all about comfort. Our mission is to excel in HVAC services, specializing in residential and light commercial clients. From furnaces to indoor air quality solutions, we're dedicated to keeping our community comfortable. We're a locally owned family company, providing top-tier service rooted in professionalism, technical expertise, and unwavering customer satisfaction. With an impressive 98% client satisfaction rating, we're industry leaders. If you seek a company valuing your expertise and fostering inclusivity, Wesley Heating & Cooling awaits your contribution! WE WANT TO HEAR FROM YOU! Are you prepared to embrace the role of HVAC Dispatcher and Service Supervisor and shine in the HVAC spotlight? Applying is a straightforward process that takes just 3 minutes. Just complete our initial application to get started! Your next chapter in the HVAC industry awaits, and we're excited to have you join us!
    $45k-65k yearly 26d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Appleton, WI?

The average customer service manager in Appleton, WI earns between $42,000 and $129,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Appleton, WI

$74,000
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