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Customer service manager jobs in Attleboro, MA

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  • Senior Manager, Risk Management

    Cumberlandfarmsinc

    Customer service manager job in Westborough, MA

    Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable. Responsibilities: Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business Manage the company's third-party certificate of insurance compliance program Work with the Director to create standard insurance terms and conditions for vendor contracts and leases Review and comment on the insurance terms and conditions of vendor contracts and leases Work with Director on claims management and loss control strategies Assist Director in preparing parts of the Risk Management Department budget Provide summary reports to Director Must be able to perform the essential functions of this position with or without reasonable accommodation Working Relationships: Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR) Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Licenses/Certifications: CPCU, ARM or CRM preferred Soft Skills/Competencies: Excellent oral and written communication skills Strategic thinker Ability to foster teamwork and build collaborative relationships Strong interpersonal skills Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Ability to work collaboratively with outside consultants and partners Able to drive outside consultants and partners to meet deliverable deadlines Travel: Limited travel required (5%) Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval. Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
    $104k-149k yearly est. 2d ago
  • Retail Store Manager I

    Fedex Office 4.4company rating

    Customer service manager job in Plymouth, MA

    As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. Also, as Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Understand and model FedEx Office values to customers and team members Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets Accomplish regular daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate Be flexible with your schedule - your work hours will be based on business needs and store operating hours All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: Associates Degree or some college preferred High school degree or GED required 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability, at times, to work alone in the store Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities Ability to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: Associates Degree or some college preferred High school degree or GED required 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel ESSENTIAL FUNCTIONS: Ability, at times, to work alone in the store Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities Ability to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $21.15 - $26.96/hr Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
    $21.2-27 hourly 2d ago
  • Senior Customer Success Manager

    Avant-Garde Health 3.6company rating

    Customer service manager job in Boston, MA

    We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.
    $76k-119k yearly est. 4d ago
  • KFC General Manager - Referral Bonus $100

    de Foods (KFC

    Customer service manager job in North Scituate, MA

    Restaurant General Manager At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun. You set high standards for yourself and for the team. You're up for a challenge. You love the excitement of the restaurant business and know every day is different. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and a true desire to learn and grow. This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
    $59k-113k yearly est. 7d ago
  • Store Manager

    24 Seven Talent 4.5company rating

    Customer service manager job in Providence, RI

    Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Providence, Rhode Island. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing. Location: Providence Place Mall (Rhode Island) Salary: $75-85K Overview Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards. Upholding and enforcing all policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote culture and Code of Conduct through our 4 Principles. Qualifications Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. If you are interested in and qualified for this role, please forward your resume today!
    $75k-85k yearly 22h ago
  • Retail Store Manager

    Pop Mart

    Customer service manager job in Providence, RI

    POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans. Job Overview We are in search of a Store Manager ready to contribute our continuous expansion across the United States. This person will be responsible for store KPIs and team management. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Area Manager. What You Will Achieve Manage a team of Supervisors, and Brand Associates setting expectations, goals, and develop talent; Responsible for total store, 4 wall ownership, Brand standards , Operations, People, setting high store standards that reflects company brand image, values, and culture that is focused on providing positive customer and employee experience. Execute Visual Merchandising and Marketing directives from business partners and install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures. Support company on marketing events such as in store events, Pop-up events, conventions, new store openings. Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed. Must be able to work flexible hours including nights, weekends, holidays. Up to 10% travel may be required to support, attend business operation meeting with international team in evening. What You Will Need Retail industry knowledge, skills, and abilities; 1+ years of Retail Store Manager experience with a high number of sku volume ,and executing retail Marketing and Visual Merchandising experience. Experience in managing more than 10 or more retail employees in store. Experienced working with international business partners, ability to speak or understand multiple languages is a plus. Associates Degree or Bachelors Degree in Business Management related will be preferred. Ability to adapt to a fast-paced environment and implement new standardization directives. What We Offer Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc. Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge. Career development: we work with you to advance your career through short-term assignments, and new experiences, etc. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law
    $41k-72k yearly est. 4d ago
  • Patient Services Supervisor - Tewksbury Hospital

    Aramark 4.3company rating

    Customer service manager job in Tewksbury, MA

    Patient Services Supervisors are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train, support, & lead other Patient Services Workers.? Compensation Data COMPENSATION: The Hourly rate for this position is $24.00 to $24.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Supervises Patient Services Workers during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner. Visits patients to introduce the services of the Food and Nutrition Services Department. May obtain food preferences/dislikes from patients and/or family members. Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department. Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.? Maintains and adheres to all sanitation standards by following assigned cleaning schedules. Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor. Lead, train, and support Patient Services Workers in their roles supporting patients / residents.? Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).? Maintains temperature logs for unit refrigerators and freezers.? Understands therapeutic diets using established protocols and provides assistance as Supervisor if an error is observed. Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.? At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Experience as a Patient Services Supervisor required? Demonstrates leadership, interpersonal, communication skills, both written and verbal? Requires strong organizational skills, accuracy, and attention to detail? Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.? This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
    $24-24 hourly 2h ago
  • Antique Jewelry Store Manager

    Market Square Jewelers, Inc.

    Customer service manager job in Boston, MA

    Join the Market Square Jewelers Team in Boston! Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry. About Market Square Jewelers With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston. The Role As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement. Key Responsibilities Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic Collaborate with company leadership to execute marketing and community engagement initiatives Monitor store performance and implement strategies to improve efficiency, productivity, and profitability Qualifications 2+ years of retail management experience (jewelry industry experience strongly preferred) Operationally minded, with excellent organizational and leadership skills Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused Passion for jewelry, design, and personal style Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment Why You'll Love Working With Us Be part of an established, family-owned business with a rich history and a loyal customer base Work in a newly designed showroom in one of Boston's most charming neighborhoods Lots of support through our network of 7 stores, while staying in a growth mindset Competitive compensation and growth opportunities within a respected jewelry company
    $39k-67k yearly est. 3d ago
  • Director of Customer Success Operations

    Foundry 4.4company rating

    Customer service manager job in Boston, MA

    Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth. Position Summary The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value. Responsibilities The successful candidate will be expected to: Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback. Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth. Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement. Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI. Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth. Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability. Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes. Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends. Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide. Qualifications Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes. Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance. Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience. Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership. Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills. Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy. Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals. Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.
    $135k-177k yearly est. Auto-Apply 14d ago
  • Manager, Airport Customer Operations

    American Airlines 4.5company rating

    Customer service manager job in Boston, MA

    **Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. + Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. + The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate. **What you'll do** + Develops employees + Implements methods of maximizing revenue and controlling expenses + Oversees day to day customer service operations + Solicits ideas and/or feedback from employees and accepts accountability for follow-through + Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance + Monitors and measures on time performance + Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance + Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly + Ensures all internal audit requirements are followed and accountable for compliance + Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed + Conducts grievance hearings and servs as a grievance hearing officer as required + Interprets the company's policies in a professional and positive manner to all customers + Assists Directors with Customer Service Manager interviews and selections + Aids/guides the development of Customer Service Managers and supervisory staff + Shift work-including nights, weekends and holidays **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School Degree or GED equivalent3 years' airline supervisory experience3 years' airport operations experience **Preferred Qualifications- Education & Prior Job Experience** + N/A **Skills, Licenses & Certifications** + Possess a valid US Driver's License + Must be self-motivated and detail oriented, team player + Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
    $96k-131k yearly 52d ago
  • Director of Salesforce Engineering, Customer Experience and Platform Operations

    Zoominfo Technologies 4.7company rating

    Customer service manager job in Waltham, MA

    ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. With rapid growth and an expanding customer base, our internal systems need to be just as scalable and agile as the product we deliver. Salesforce sits at the core of our GTM and customer lifecycle strategy. We're looking for a Director of Software Engineering to lead the strategy, development, and scaling of the systems that power our Customer Support and Customer Success teams. You'll own the engineering roadmap for Salesforce Service Cloud and Gainsight, ensuring our teams have the tools and insights they need to deliver exceptional outcomes for every customer. As additional responsibility, the role will also focus on Salesforce Platform Operations, you'll lead the team responsible for building and optimizing the Salesforce ecosystem, ensuring it's tightly integrated with the rest of our tech stack, secure, and future-ready. What You'll Do: Lead Salesforce Engineering & Platform Operations Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight. Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring. Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools. Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations. Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products. Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations Lead a team of engineers and administrators focused on support and success technology. Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy. Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning. Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes. Strategic Partnership & Execution Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions. Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems. Guide the platform's growth through streamlining platform operations and release management for the organization. Drive Engineering Culture Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning. Mentor and coach team members on Salesforce best practices, architecture, and leadership development. Identify and address gaps in skills, process, or tooling to accelerate team impact. What You Bring: 10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations. Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows). Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines. Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling. Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment. Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.). Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives. Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred. Nice to Have: Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant ). Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting. Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling. Background in post-merger org consolidation or multi-cloud Salesforce environments. Understanding of product-led growth strategies and usage-based billing models. #LI-VC1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$190,400-$299,200 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
    $190.4k-299.2k yearly Auto-Apply 8d ago
  • Customer Service Manager

    Blank Label 3.7company rating

    Customer service manager job in Boston, MA

    Who is Blank Label? Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear. The company's vision is to build a long-standing national clothing brand. The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client-facing work as well as overseeing part-time customer service representatives and operations representatives. The Customer Service Manager will report directly to the company President. Culture: Blank Label looks for high aptitude and motivation over experience, and someone who is excited by the prospect of getting into a growing company, especially one that values professional development. We value individuals who seek and thrive on challenges rather than run away from them. Candidates must have: * Customer focused mindset - you have a deep desire to do whatever it takes to solve issues and delight customers * Strong problem solving skills and you are resourceful and will know our product so well that you really understand what the customer needs * Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools Opportunity: This role is best suited for individuals looking to get in on the ground-floor of a growing company, in a role that requires learning and understanding of all aspects of the business. To Apply * Please provide your LinkedIn profile link or resume * One paragraph on why you're suited to the role * Compensation expectations
    $65k-117k yearly est. 60d+ ago
  • Customer Service and Marketing Manager

    Davico MFG

    Customer service manager job in New Bedford, MA

    Job Description Davico, Inc. is seeking a dynamic Customer Service and Marketing Manager to join our growing team. This unique dual-role position blends strong customer service leadership with creative marketing responsibilities. If you're organized, energetic, and passionate about delivering an exceptional customer experience while producing compelling content, this is an excellent opportunity to build a long-term career with a stable, profitable company. About the Role As the Customer Service and Marketing Manager, you will oversee daily customer service operations while developing content that strengthens customer engagement and internal communication. You will manage order entry, handle customer inquiries, support multi-line phone operations, and create marketing materials including customer bulletins, social media content, photos, and videos. Over time, this role may grow to include supervising a small team. What You'll Do In this role, you will lead all aspects of customer service with accuracy, professionalism, and a customer-first mindset. You will handle order processing, customer communication, and phone support while producing creative content that enhances brand visibility and strengthens customer relationships. You will also support office operations, improve customer service processes, and become proficient with company platforms such as Global Shop, Access Catalog, Illumaware, and related tools. A key expectation is upholding Davico's commitment to exceptional service-customer service so strong that customers rave about it. What We're Looking For We are seeking candidates with at least five years of experience in customer service, office management, or marketing-related content creation, although motivated recent graduates will also be considered. Strong computer skills and proficiency with Office applications are required, along with comfort using creative tools for photo and video production. The ideal candidate is proactive, organized, creative, and customer-focused, with excellent communication skills, the ability to manage multiple priorities, and high ethical standards. Compensation & Benefits Compensation is competitive and based on experience and performance. The role includes a full managerial benefits package with health, dental, and life insurance, a matching 401(k), and progressive incentive pay based on defined, measurable goals.
    $54k-98k yearly est. 11d ago
  • Manager, Customer Service

    Pursuit Aerospace

    Customer service manager job in Malden, MA

    About Us: As the largest privately-held global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: Responsible for recognizing and managing all customer needs for assigned key customer account, working closely with other functional leaders. Part of a team responsible for sales and account management activities across multiple portfolio companies in domestic and international venues. Lead a cross functional team to build a contract review process to ensure quotations and proposals meet customer expectations and to respond to RFQs quickly and close deals efficiently. Location: Malden, MA Responsibilities: Serve as the main point of contact and advocate for key customer accounts, ensuring strong relationships and customer satisfaction. Lead customer programs from initiation to delivery, ensuring quality, schedule, and cost targets are achieved. Collaborate with internal teams to resolve challenges, align on priorities, and meet customer requirements. Manage contracts, pricing, and customer portal data to ensure accuracy and compliance. Identify and pursue business growth opportunities in partnership with the Business Development team. Deliver customer presentations, performance reviews, and market insights to support strategic planning. Track and report key performance metrics, drive continuous improvement, and maintain accurate CRM records. Required Qualifications: Bachelor's degree preferred Excellent communication skills, both verbal and written. Excellent Excel skills Proven ability to synthesize data from disparate sources to create information used for critical business decisions. Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis. Must be able to perform work subject to ITAR/EAR regulations. Preferred Qualifications: 5 years experience in customer-facing or operational role, preferably within Aerospace manufacturing industry or related industries Experience with RFQs, Quotes and contracts Knowledge of commercial and civil aerospace customers, component products, complex assemblies, and programs. Excellent presentation, written and verbal and communication skills. Able to interact and work with employees and customers at all levels within the organizations. Must have a strong financial discipline in business decision process, be highly organized. Comprehensive knowledge of Microsoft Office Suite. Proven record of developing and maintaining customer relationships. Experience in working across functions to improve customer service. Ability to present and contribute key sales data for a sales and operations planning review. Working Conditions: Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. Must be able to frequently sit, stand and walk. Must be able to lift and carry up to 15 pounds. Must be able to have prolonged periods sitting at a desk and working on a computer. Acknowledgements: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $53k-94k yearly est. Auto-Apply 23d ago
  • Director - Naval Power Japan Customer Accounts

    RTX Corporation

    Customer service manager job in Portsmouth, RI

    United States of America , Arlington, VA, 22209 USA ** Hybrid **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance **Security Clearance:** DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Naval Power Requirements & Capabilities (NP R&C) team is seeking an experienced and motivated Director, Business Development to represent Naval Power portfolio in Japan as our Customer Account Manager. The Naval Power Japan Customer Accounts Manager requires having or building close customer intimacy with key Japanese government agencies, to include the Ministry of Defense, (JMoD), Internal Bureau (IB), Acquisition Technology and Logistics Agency (ALTA) Japanese Maritime Self Defense Force (JMSDF), Japanese Air Self Defense Force (JASDF) and Japanese industry in order to cultivate a clear understanding of Japanese defense requirements, budgets, procurement and fiscal considerations. The Naval Power Japan Customer Accounts Manager requires a solid understanding of the Raytheon Naval Power portfolio (surface, undersea and air elements) as well as active campaigns, priority pursuits while identifying new opportunities by serving as the face of Raytheon Naval Power to the Japanese warfighter and customer on a daily basis. **What You Will Do** + Cultivate customer relationships to establish Raytheon Naval Power as a trusted partner within Japanese Defense establishments + Engage and work with high level Japanese and USG officials to identify maritime and air combat capabilities, capacity gaps and existing and emerging/new requirements + Support existing and new Raytheon Naval Power franchise captures and priority pursuits + Develop creative, integrated solutions with Japanese and Raytheon functional leads for new business opportunities in order to grow topline pipeline growth for Naval Power + Work closely with Naval Power program and functional leads to capture 5YP bookings, exceeding $5B over the 5YP + Support and coordinate the Raytheon Lifecycle Program Management (RLPM), proposal, EX/IM, Engineering, and Capabilities Assessment teams in execution of existing contracts + Work with in-country Japanese teams, including Trading Companies, to develop and execute country-specific programs and growth strategies + Collaborate with RTX Global Government Relations (GGR) in their advocation and development of new technologies and our solutions + Travel frequently to Japan (25-50%) **Qualifications You Must Have** + Typically requires a University Degree and a minimum of 14 years' experience in Aerospace & Defense or an Advanced Degree and a minimum of 12 years of experience + Experience in Naval Systems operations or acquisition including radars, AEGIS, shipboard missiles, Tomahawk or naval operations **Qualifications We Prefer** + Surface warfare officer with experience with Navy integrated air and missile defense technologies, operations, and platforms (command of an Aegis ship preferred) + Experience with Direct Commercial Sale/Foreign Military Sale (DCS/FMS) processes and procedures, to include US import/export policies and guidelines + Experience working with Japanese defense and security agencies: Japanese Ministry of Defense, Internal Bureau, Acquisition Technology and Logistics Agency, Japanese Maritime Self Defense Force, and Japanese Air Self Defense Force as well as key Japanese industries. + Experience shaping, modifying and supporting Japan's Defense Build Plan + Conversational Japanese language skills **What We Offer** + Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. + Relocation assistance not available **Learn More & Apply Now!** + Please consider the following role type definition as you apply for this role. Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reside and work from one of the 50 U.S. states (excluding U.S. territories). \#LI-CC3# \#LI-REMOTE **_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._** The salary range for this role is 194,000 USD - 388,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
    $121k-168k yearly est. 4d ago
  • KFC General Manager - Referral Bonus $100

    de Foods (KFC

    Customer service manager job in Pinehurst, MA

    Restaurant General Manager At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun. You set high standards for yourself and for the team. You're up for a challenge. You love the excitement of the restaurant business and know every day is different. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and a true desire to learn and grow. This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
    $58k-112k yearly est. 21h ago
  • Store Manager

    24 Seven Talent 4.5company rating

    Customer service manager job in Braintree Town, MA

    Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Boston, Massachusetts. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing. Location: South Shore Plaza (Boston) Salary: $70-85K (DOE) Overview Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards. Upholding and enforcing all policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote culture and Code of Conduct through our 4 Principles. Qualifications Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. If you are interested in and qualified for this role, please forward your resume today!
    $70k-85k yearly 1d ago
  • Manager, Airport Customer Operations (Boston, MA, US)

    American Airlines 4.5company rating

    Customer service manager job in Boston, MA

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. * Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. * The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate. What you'll do * Develops employees * Implements methods of maximizing revenue and controlling expenses * Oversees day to day customer service operations * Solicits ideas and/or feedback from employees and accepts accountability for follow-through * Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance * Monitors and measures on time performance * Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance * Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly * Ensures all internal audit requirements are followed and accountable for compliance * Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed * Conducts grievance hearings and servs as a grievance hearing officer as required * Interprets the company's policies in a professional and positive manner to all customers * Assists Directors with Customer Service Manager interviews and selections * Aids/guides the development of Customer Service Managers and supervisory staff * Shift work-including nights, weekends and holidays All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School Degree or GED equivalent 3 years' airline supervisory experience 3 years' airport operations experience Preferred Qualifications- Education & Prior Job Experience * N/A Skills, Licenses & Certifications * Possess a valid US Driver's License * Must be self-motivated and detail oriented, team player * Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $96k-131k yearly 4d ago
  • KFC General Manager - Referral Bonus $100

    de Foods (KFC

    Customer service manager job in Norwell, MA

    Restaurant General Manager At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun. You set high standards for yourself and for the team. You're up for a challenge. You love the excitement of the restaurant business and know every day is different. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and a true desire to learn and grow. This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
    $59k-113k yearly est. 7d ago
  • Store Manager Needed for a high-energy, customer-focused Fashion Brand in Providence, RI!

    24 Seven Talent 4.5company rating

    Customer service manager job in Providence, RI

    Role: Store Manager Type: Direct Hire - Full Time Hours - Permanent role Salary: Starting at $70k - Dependent on Experience Please note: The Store Manager must have open weekend availability, as this location experiences its highest traffic during those days and requires consistent leadership coverage. Our client is a fast-growing, trend-driven fashion retailer known for delivering an elevated customer experience and staying ahead of what's next in fashion. About the Role Seeking a dynamic, sales-driven Store Manager who thrives in a high-energy, customer-focused environment. This leader is passionate about fashion, motivated by goals, and committed to coaching and developing a top-performing team. The Store Manager plays a key role in creating a positive store culture, elevating the client experience, and driving consistent business results. Key Responsibilities Maintain an upbeat and motivating store atmosphere that inspires both employees and clients Foster a strong selling culture through consistent coaching and hands-on leadership Lead by example in delivering elevated client experiences and meeting personal sales goals Oversee daily store operations to ensure efficiency and brand-appropriate visual presentation Uphold company policies and operational standards with consistency Drive the store's daily, weekly, and monthly sales goals to exceed expectations Qualifications Minimum 1 year of retail management experience Strong passion for fashion, styling, and industry trends Exceptional communication, organization, and problem-solving abilities Strong understanding of retail operations, including inventory, loss prevention, and visual merchandising Physical Requirements Ability to push, pull, and lift up to 50 lbs as needed Ability to stand and walk for extended periods Benefits Full-time employees are eligible for competitive benefits including medical, dental, vision, life insurance, 401(k), commuter benefits, and an employee discount.
    $70k yearly 2d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Attleboro, MA?

The average customer service manager in Attleboro, MA earns between $41,000 and $126,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Attleboro, MA

$72,000

What are the biggest employers of Customer Service Managers in Attleboro, MA?

The biggest employers of Customer Service Managers in Attleboro, MA are:
  1. Hobby Lobby
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