Customer service manager jobs in Babylon, NY - 3,251 jobs

Meet Method We built Method to propel the next decade of consumer finance. Method's APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consumer finance one step closer to being autonomous. We are built on the tenets of consumer permissioned data access to enable financial institutions to deliver the most competitive products and seamless experiences to the consumer. We have helped 45+ million users connect 350+ million liability accounts, credential-less, save millions in interest and fees and get access to billions of dollars in personalized loans. We have partnered with some of the world's largest fintech companies - including Robinhood, Bilt Rewards, SoFi, PenFed, Figure, Happy Money and Aven - to deliver frictionless, personalized and engaging user experiences. We're a team of 50+ people spread across offices in Austin, SF, New York City and Washington D.C! We're excited to continue the momentum working alongside our investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog! The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer relationships while establishing the systems, processes, and teams that transform our high-growth fintech product into a predictable, scalable revenue driver. You'll own the entire customer lifecycle, from signed contracts through onboarding, steady-state operations, renewal, and expansion. This isn't just a relationship role; it's an operational leadership position where your success is measured by Time-to-Value (TTV), Net Revenue Retention (NRR), and the efficiency of the CS organization you build. Your influence extends far beyond traditional customer success. You'll shape product development by translating customer insights into actionable roadmap priorities, inform go-to-market strategy, and bridge the gap between customer needs and engineering execution. This is a rare opportunity to define customer success at a company poised for significant growth- building both the high-touch relationships and the scalable infrastructure that will carry us through our next phase of evolution! What you'll do Build the CS Operating System - Design and manage the day-to-day operating cadence. Establish clear reporting structures for team OKRs, health scores, and cross-functional KPIs that provide transparent visibility into our book of business. Lead and scale the team - Build, mentor, and empower a high-performing customer success organization. Create the conditions for your team to thrive while moving from "manual heroics" toward repeatable, scalable workflows. Accelerate Time-to-Value - Own and relentlessly optimize the onboarding and implementation lifecycle. Remove bottlenecks to ensure customers realize ROI as quickly as possible and experience seamless success from day one. Become a trusted advisor - Develop deep expertise in customers' businesses, challenges, and objectives. Position Method as an essential strategic partner in their success. Define and enforce service standards - Establish clear SLAs for support and implementation. Build internal accountability loops that ensure consistent delivery of high-quality service. Champion customer insights - Serve as the voice of the customer internally. Quantify feedback and market signals, translating them into prioritized product and strategy recommendations that keep Method ahead of the curve. Who you are Seasoned leader with 10+ years in client-facing roles, including experience leading customer success strategies, managing fintech partnerships, working with API products, and building high-performing teams. Data-obsessed and systems thinker. You use data to support volume and SLA performance. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy. Commercially savvy - You understand CS as a profit center and are comfortable discussing NRR, churn cohorts, expansion pipelines, and the strategic priorities that fuel customer success. Self-starter and owner - Proactive, decisive, and naturally inclined to take initiative. You can manage complex situations by quickly mobilizing resources across the company. Proven track record in consulting, pre-sales, technical customer success, or similar roles demonstrating measurable operational and commercial impact. Naturally curious about emerging technologies and fintech trends, staying ahead of industry evolution. Exceptional collaborator who builds strong relationships across diverse teams and organizations. Extra awesome Experience in finance or fintech industries. Track record in early-stage or startup environments. Familiarity with Linear, Retool, and modern CS tech stacks. -- The annual US base salary range for this role is: $200,000 - $250,000. #J-18808-Ljbffr

Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Curacity: Hotel marketing software that turns media into revenue!! Position: Senior Customer Success Manager Reports to: VP of Customer Success | Grace (. | LinkedIn Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We're seeking a Senior Customer Success Manager who thrives at the intersection of marketing strategy and performance analytics. You'll partner with marketers and business leaders at companies ranging from independents to major brands, helping them leverage premium media content from outlets like Travel + Leisure , Food & Wine , and AFAR to drive measurable demand, bookings, and revenue. This role requires someone who understands B2B customer success at scale. You'll need to be equally comfortable discussing marketing strategy with executives and troubleshooting technical integrations with operations teams. You'll work with sophisticated customers who demand proof, not buzzwords-and you'll need analytical thinking, industry knowledge, and the ability to diagnose complex problems without obvious answers. What You'll Do Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations Proactively monitor account health and intervene before issues escalate - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges What We're Looking For 5+ years in Customer Success, Account Management, or consulting with enterprise/mid-market accounts Bachelor's degree from an accredited university or college required, with a focus/concentration of hospitality, business, and/or marketing strongly preferred Business fluent: You understand your customers' business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently Analytically sharp: Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets. Strategic communicator: Seamlessly shift between casual troubleshooting and executive presentations; explain technical concepts without jargon Intellectually curious: Approach ambiguous problems as puzzles to solve; energized by complexity; have strong opinions loosely held Customer-centric operator: Balance empathy with accountability; build trust through reliability and actually knowing customers' business; view criticism as valuable data Hospitality, marketing technology, or media experience strongly preferred Why Curacity? You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge ad tech. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the future of hospitality marketing. What We Offer Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: Equity: Stock options are offered to all full-time employees Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees) Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year PTO: 15 personal days, in addition to 10+ public holiday closure dates Wellness: $100 monthly stipend for health and wellness related activities Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Exact compensation for this role is determined based on a number of factors including experience, skill level, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our team during the hiring process. In addition to the salary range listed, this role is eligible for commission-based compensation. Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.

🚫 Please Note: We are not accepting outreach from external recruiters or agencies for this role. Customer Success Experience: 3-5 years in Customer Success, Operations, or Technical Account Management About North The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud technology. As AI accelerates demand for scalable infrastructure, cloud costs are soaring, and most teams still rely on spreadsheets to manage them. At North, we're building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances, so they can grow efficiently, without wasting time or money. Backed by top-tier investors and trusted by global customers like Brave, The New York Public Library, and SumUp, we're assembling a world-class team to redefine how businesses manage cloud infrastructure. About the Role We're hiring a Customer Success Manager to join our growing team in New York. You'll be the primary point of contact for customers-helping them get onboarded, understand their cost data, and see continuous value through automation and insights. You'll work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money but scale smarter. What You'll Do Own customer relationships post-sale: onboarding, adoption, and ongoing engagement. Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly. Build and maintain dashboards and reports that highlight customer impact and ROI. Partner with Eng. to share feedback, shape features, and improve the user experience. Develop repeatable playbooks for account management and renewal processes as we scale. Become a trusted advisor to engineering and finance leaders managing cloud spend. What We're Looking For 3-5 years of experience in Customer Success, Technical Account Management, or Operations. Big plus: experience with FinOps or cloud infrastructure (AWS, GCP, Azure). Data-driven and comfortable working with metrics, dashboards, and financial modeling. Excellent communicator who can translate technical value into clear business outcomes. Based in New York City (hybrid) with ability to collaborate in-office with our team. Startup experience: comfortable building structure in fast-moving environments. Nice to Have Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments. Familiarity with AWS and GCP cost structures, billing models, and optimization levers (RI/Saving Plans, commitments, rightsizing, anomaly detection). Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery. Background working with modern SaaS tools (e.g., Notion, Linear, HubSpot, Snowflake, dbt, Jira). Prior experience at a fast-growing startup where you built or operationalized CS processes from 0→1. A passion for making complex technical concepts simple and accessible. Comfort working closely with engineers, FinOps practitioners, and product managers. Strong storytelling skills-turning dashboards, data, and outcomes into crisp narratives for customers. Interest in cloud economics, cost efficiency, and helping companies scale more intelligently. Work Setup Hybrid role based in New York City, with an office in Dumbo, Brooklyn. Benefits Unlimited PTO 16-week fully paid parental leave (20 weeks at 50% for mothers) Company-wide breaks: last week of August & Dec 23-Jan 3 30-day sabbatical every 4 years Ramp card for approved expenses Compensation $90-120k base salary depending on experience Equity included Join us! The public cloud is evolving fast, and North is leading the way in transforming cloud finance management. If you're looking for a high-impact role at a fast-growing startup, we'd love to hear from you. Apply today!

JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator Salary: $90,000+ A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution Responsibilities - Collaborate all information with Sales teams to track orders and shipment status - Analyze and review Open Order Reports to maintain efficiency. - Manage and follow up on Bulk Orders and identify ATS opportunities, -Work with Sales communicating any discrepancies or - Ensure timely release of orders within the current shipping window. - Monitor the status of inbound shipments and factory orders. - Issue Return Authorizations (RAs) and Return to Vendor (RTVs). - Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers. - Oversee the allocation of incoming shipments and goods. - Maintain clear communication with the warehouse team. - Handle Charge Backs and Credit Memos. - Receive EDI transfers and ensure compliance. - Generate and review the open pick ticket report. -Follow up on back orders to ensure customer satisfaction. SKILLS: Comprehensive knowledge of EDI data structures Knowledge of business transaction lifecycles Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus Strong verbal and written communications skills Able to troubleshoot problems Strong attention to detail

This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.

Import Manager - Customs Brokerage Operations ⚠️ Requirement: Prior U.S. Customs Brokerage experience required; Licensed Customs Broker required. We are seeking a knowledgeable and detail-oriented Import Manager to support and oversee daily Customs Brokerage operations within our Moonachie, NJ Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination. The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customer service. This position works closely with management to maintain best practices and support ongoing operational growth. Key Responsibilities Manage day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing. Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements. Assist in developing and maintaining standard operating procedures (SOPs) for import operations. Review entry documentation for accuracy and compliance prior to submission. Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters. Participate hands-on in preparing and filing Customs entries as workload requires. Support import compliance efforts and ensure adherence to regulatory standards and client requirements. Coordinate workflow, assign tasks, and maintain balanced team productivity. Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA). Assist management with training, coaching, and developing team members. Collaborate with leadership on operational improvements and efficiency initiatives. Qualifications 5+ years of experience in Customs Brokerage Operations. Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance. Previous experience supervising or mentoring entry writers is highly preferred. Active U.S. Customs Broker License required. Solid analytical, organizational, and problem-solving skills. Experience with process improvement or workflow enhancement is a plus. Excellent communication skills and the ability to work in a fast-paced environment. Bachelor's degree preferred but not required.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally. GMNS is looking for an experienced Sr. Manager- Financial Crimes to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies. This role will lead the execution of financial crime risk management within the business unit and is accountable for ensuring the business maintains a strong control environment to prevent, detect, and respond to financial crimes-including anti-money laundering (AML), sanctions, fraud, and anti-bribery and corruption (ABC). The ideal candidate brings deep subject matter expertise and a pragmatic, partnership-driven approach to risk management. The Senior Manager-Financial Crimes will: * Consult on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk * Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams * Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards * Maintain awareness and understanding of emerging trends, best practices, and regulatory updates relevant to operational risks and share this with BU process owners * Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS Key Responsibilities: * Develop and maintain financial crimes risk assessments and controls aligned with enterprise policy and regulatory expectations. * Partner with business leadership to embed financial crime risk management into day-to-day operations, new product development, and client onboarding. * Lead or support investigations of suspicious activity, coordinating with AML and fraud investigation teams. * Monitor and report on financial crimes risk indicators, emerging threats, and control effectiveness to business and risk leadership. * Escalate and remediate control issues or potential violations in partnership with compliance, legal, and audit functions. * Support internal and regulatory exams, audits, and inquiries related to financial crimes. * Coordinate financial crimes training and awareness programs for front-line staff. * Maintain detailed documentation and records to demonstrate compliance with regulatory and internal standards. Minimum Qualifications: * 5+ years of experience in AML, financial crimes compliance, fraud risk, or business risk roles within a financial institution. * Strong understanding of BSA/AML, OFAC, and anti-bribery and corruption regulations. * Proven ability to assess risk, implement controls, and collaborate across functions. Preferred Qualifications: * Bachelor's degree in finance, criminal justice, business administration, or a related field. * CAMS, CFE, or similar professional certification. * Experience working in a first line of defense or business control function. * Familiarity with customer risk rating, transaction monitoring, and suspicious activity reporting processes. Skills & Competencies: * Strong analytical and problem-solving skills. * Excellent written and verbal communication abilities. * Sound judgment and decision-making under pressure. * Ability to influence and educate business partners on risk concepts. * Skilled in project management and working in a matrixed organization. Guardian Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management. Responsibilities: Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality. Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents. Direct the daily operations of the property, encompassing all residential, amenity, and common areas. Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies. Support hiring, onboarding, and continuous staff training. Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships. Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns. Ensure full adherence to building codes, safety regulations, and city/state housing requirements. Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation. Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis. Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations. Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs. Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities. Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters. Requirements: 12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity. Experience with NYC affordable housing compliance. Experience leading high-performing teams and overseeing all aspects of property operations. Proficiency in Yardi and strong financial and budget management skills. Excellent resident relations, communication, and vendor management abilities. Commitment to operational excellence, safety, and superior service standards. Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits. The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives. Please send your resume for immediate consideration to: nlipari@adviceny.com If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated. Advice Personnel *Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries. The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports. This position is based in office from Mondays-Thursdays, and remote on Fridays. Responsibilities: Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs Management of component versions to ensure accurate work orders and stock usage Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders Track and maintain purchase orders to always ensure accuracy Engage in efforts that support inventory reconciliation and evaluation of inventory health Communicate material supply issues to Supply Planning Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow Achieve in-stock and inventory goals Approve supplier purchase orders in accordance with company targets and guidelines Oversee movement of material within location network Lead supply chain projects and initiatives that will enhance planning and inventory process and results Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level) Recognize opportunities and take initiative to develop or redevelop processes accordingly Education/Experience Bachelor's degree in Supply Chain Management, Business Administration, or related field 5+ years of experience within material/component planning and supply chain 1+ years of experience managing direct reports Prior working experience within the Beauty or CPG industry required Required Skills Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills The ability to work independently with strong decision-making and problem-solving skills Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners Self-starter who will thrive in fast-paced, dynamic environment Possess a strong sense of urgency and ability to multi-task and pivot We Offer: The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications Bonus opportunity based on personal and business performance Robust healthcare, insurance, and benefit options Paid time off policies including vacation, personal, holiday, and sick days 401K plus company match Options to support development, including complimentary access to LinkedIn Learning An entrepreneurial career with a dynamic environment where all voices are heard and appreciated Low hierarchy with high visibility to C-Suite on a regular basis A growing company with a proven track record of solid financial stability Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

A leading firm in title insurance is seeking an experienced Settlement / Escrow Manager in New York, NY. The ideal candidate will oversee the settlement process for high-end commercial transactions, manage escrow coordination, and ensure compliance with legal requirements. Candidates should have at least 5 years of relevant experience and strong communication and organizational skills. This role requires handling high-pressure situations with professionalism. #J-18808-Ljbffr

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Mason Interactive | Hybrid (3 days in office) | $85K-$110K Who We Are Mason Interactive is a 30-person full-service digital agency with offices in Brooklyn and Charlotte. We work with clients in education, fashion, wellness, and luxury across all channels: paid search, paid social, SEO, programmatic, creative, and affiliate. What You'll Do Own paid search performance. No hand-holding. You will manage campaigns across a diverse client base, identify growth opportunities, and speak up when you see potential. Our client services team handles client calls so you can focus on what matters: driving results. Collaborate across channels. Work with our SEO, paid social, programmatic, and creative teams to build integrated campaigns that actually work together for your clients. Think like an owner. Take full accountability for performance. Challenge strategies when data says otherwise. Push for better results. What You Need 5+ years managing paid search campaigns with proven results Agency experience juggling multiple clients and collaborating across teams Advanced Google Ads & Microsoft Ads expertise Owner mentality- you take responsibility and drive improvements Detail-oriented but not afraid to speak up about big picture opportunities Self-motivated- thrives in hybrid environment with minimal oversight What We Offer Competitive salary $85K-$110K plus discretionary bonuses for driving client growth Hybrid flexibility 3 days Brooklyn office, 2 days remote Full benefits offerings- health, dental, vision, 401(k) matching Growth budget for certifications and training Collaborative culture work with specialists across all digital channels Diverse clients from universities to luxury brands to wellness companies Apply now to join our Brooklyn team. Mason Interactive is an equal opportunity employer. #J-18808-Ljbffr

About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

At WTHN, we believe acupuncture and Traditional Chinese Medicine should be accessible to all - unlocking transformative healing for the body, mind, and spirit. Our values guide how we show up every day, creating a consistent and exceptional experience for both our team and our clients as we grow. We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our studios are a beautiful healing oasis where our clients come to escape and heal. THE ROLE OVERVIEW The WTHN Studio Manager role is designed for an experienced manager and enthusiastic people leader. This role will be responsible for overall performance of our Noho location excellence in operations, Best in Class hospitality, and revenue growth while cultivating a high-performing team, loyal community of members and collaborative culture. This role is expected to be fully present on the ground in the Studio working with all team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. This role will report directly to the Director of Field Operations. THE RESPONSIBILITIES Own store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments. Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event execution Monitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals. Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars. Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent. Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house. Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy. Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution. THE QUALIFICATIONS 3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking. Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance. Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people's day and set the tone in a positive way in the studio Strategic thinker with ability to connect the studio goals to daily actions Obsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences. Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business. Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays Passionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness products WTHN VALUES Lead with empathy We create a space for all to be seen, heard, understood and appreciated. Our environment is welcoming, non judgmental, authentic and grateful. Empower with education Empowering ourselves, our clients and the world through continuous learning and sharing about acupuncture and TCM. Learn something new, or share your knowledge with a client or other team member every day. Details make the difference We take great care in the environment and approach every interaction as an opportunity to lift someone's day. Studio design, cleanliness, hospitality touchpoints and personal interactions set us apart. (Healing) freedom within a framework We ensure individuality and space to create healing magic while providing policies, practices and guidelines to deliver consistency and quality of experience for all clients and studios. Feedback Fuel We commit to improving our individual skill sets, celebrating wins and creating a safe place to solve issues and voice concerns. Positive and constructive feedback are essential to our growth & happiness. A collaborative community We all work together proactively to help each other, our clients and WTHN succeed. We thrive on creating long-lasting and fulfilling relationships. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. WTHN Perks!! Complimentary monthly staff acupuncture and herbs 35% off all retail products 15% off services and products for limited family & friends 401K Hourly Base Pay Product commission Membership and Package Commission

Multiple outlets located at PENN 1 and PENN 2 in New York City. Job Details Episcope Hospitality is a fast growing, nationally recognized leader in hospitality founded and overseen by restaurateur David Morton of the Morton's Steakhouse family. Episcope's culture is marked by creativity, passion, expertise, and quality. The company The company offers a unique laboratory environment that encourages learning, ongoing development, and close collaboration with some of the top minds in business, food, beverage, and design. Episcope and its affiliates currently operate restaurants, bars, and cafes in Chicago, New York, Phoenix, New Jersey, Las Vegas, and Arlington, Virginia, and will soon open additional locations in Boston and Los Angeles. Episcope is looking for a General Manager to lead its collection of high-volume restaurants, event spaces, and cafes in New York's newest luxury office buildings that operate Monday through Friday. The General Manager will play an instrumental role in overseeing our continued unit-level growth through maintaining our high service standards, professional culture, and strong financial performance. Key Responsibilities · Ensuring excellence in guest experience, operational efficiency, and financial performance across all outlets. · Meeting goals for revenues, product quality, cost of goods sold, and cleanliness and organization. · Fostering a positive, professional, and welcoming culture for team members. · Maintaining and elevating our standards for training and development across all job functions. · Ensuring consistency of specs, preparations and service standards. · Filling in, as needed, to ensure guest service standards always come first. · Directly overseeing daily, weekly, and monthly reporting to Episcope's CFO and its owner. · Directly overseeing scheduling of management and hourly personnel. · Consistently providing one-on-one coaching to managers and hourly personnel. · Fully understanding and compliance with all local, state, federal regulations including, but not limited to, health, safety, sanitation, and employment practices. · Working directly with leadership of all departments including, but not limited to, ownership, administration, human resources, accounting, marketing, culinary and beverage to develop, refine, and implement Episcope's strategies to maintain its leadership role in the market. Qualifications · Bachelor's degree · Have a minimum of 5-years of experience in managing full service, first-class restaurants, bar, and cafes. · Possess strong proficiency in accounting, financial modeling, and various technology platforms including, but not limited to, Toast, Seven Rooms, Triple Seat, Open Table, and Microsoft Excel. · Possess excellent math and problem-solving skills. · Be able to work in a standing positing for extended periods of time. · Be able to reach, bend, stoop, and lift heavy items. · Possess stamina to work 50 to 60 hours per week. · Comfort with a fast-paced, entrepreneurial environment Compensation · $150,000 - $175,000 base salary · Competitive benefits · Bonus based on business performance and 360-degree peer reviews

Seeking Restaurant Managers BLU Hospitality Group is a premier hospitality company built on a People First mindset. We share a vision where compassion is the loudest voice in the room, curiosity outruns fear, and kindness is our default. We believe the best team members are smart, kind, creative, and bring high energy to everything they do. We are seeking experienced Restaurant Managers at all levels who bring a genuine passion for hospitality, strong leadership skills, and a proven ability to thrive in high-volume environments. This is an excellent opportunity for hospitality professionals who take pride in delivering exceptional guest experiences and leading strong Front-of-House Teams. The ideal candidate is dynamic, highly organized, communicative, and confident operating in a fast-paced, fine-dining setting. Key Qualifications: • 3-5+ years of Senior-Level Hospitality Management experience, preferably in a fine dining or high-end restaurant environment • Strong understanding of restaurant financials, including P&Ls, labor controls, and cost management • Proven ability to manage and control inventory • Proficiency with restaurant technology and systems (OpenTable, Toast, and similar platforms) • Excellent written and verbal communication skills • Experience overseeing FOH scheduling, floor plans, and service flow • Thorough knowledge of and compliance with health, safety, and sanitation standards • Strong sense of ownership over the guest experience, ensuring consistent service • Commitment to maintaining and upholding brand standards and company culture Compensation: • Competitive Salary based on experience Salary Range: $70,000 - $120,000 About Us: At BLU, service begins within our culture. We believe that in order to deliver extraordinary experiences to our guests, we must first deliver extraordinary care to our people. At the heart of everything we do is a profound belief in human potential-our philosophy is to nurture the fullest potential of our teams, our guests, our partners, and the communities we serve. With the integration of food, wine, art, design, and fashion, BLU Hospitality Group has quickly emerged as a premier lifestyle brand. Blu on the Hudson, our flagship venue, opened in 2023 on the Weehawken waterfront and offers a collection of stunning spaces with breathtaking views of the New York City Skyline and the Hudson River. Our cuisine is inspired by contemporary American flavors, celebrating seasonal ingredients, innovative techniques, and exceptional steak, seafood, sushi & house-made pasta programs-perfectly suited for both intimate dining and group gatherings. Our world-class beverage and wine programs feature purposefully curated cocktails and wine lists designed to complement and elevate every experience. With our commitment to exemplary service, Blu Weehawken has quickly become the pinnacle of hospitality in New York and New Jersey. Blu Livingston is our second location that is slated to open in Spring 2026. Thoughtfully designed, this space will deliver a warm and elevated dining experience that fosters conversation, discovery, and connection. Blu Miami will be our third location that will open in late 2026. Situated at River Landing Shops & Residences along the Miami River, this 6,500-square-foot, multi-level restaurant will include riverfront patio seating, a private mezzanine for events, and a rooftop bar with sweeping skyline views. Please Note: This description is a high-level overview and does not represent the full scope of responsibilities.

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts Developed team-level KPIs to drive towards a high-performing team of CS professionals Deep understanding enterprise software/SaaS market Preferred experience within the not-for-profit and public sector including school board administration and local community government Proven track record of meeting or exceeding retention, expansion and client satisfaction targets Location in New York, Washington D.C. or Vancouver is desirable Skills: Develop and execute on CS strategy to drive client retention, satisfaction and product engagement Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. Strategic thinker with hands-on experience building segmentation and engagement models. Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. Able to operate at both strategic and tactical levels; comfortable with ambiguity. Skilled in executive-level communication, customer engagement, and cross-functional influence. Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: Experience leading geographically distributed, multi-layered, high performing teams. Experience leading a team of 20+ and managing at least 4 people leaders Track record of hiring A players in all levels of former organizations Expertise in change management, team design, and organizational scaling. Ability to influence internal stakeholders and align teams around customer outcomes. Passionate about developing leaders and reinforcing a high-trust, high-performance culture. Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000-$189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Department: Operations / Compliance About the Role We're looking for an experienced, forward-thinking Director of Customs Brokerage to lead our national brokerage operations and elevate our compliance, efficiency, and client service. In this high-impact leadership role, you'll oversee a skilled team, drive strategic initiatives, and maximize the performance of our core operating platform, CargoWise. If you're a licensed U.S. Customs Broker who loves optimizing systems, developing teams, and creating best-in-class brokerage processes, this is an opportunity to shape the future of our organization. What You'll Lead Leadership & Strategy Lead licensed brokers, entry writers, and compliance professionals. Build and execute strategies that improve compliance, operational efficiency, and profitability. Partner with senior leadership to support company growth and client needs. Regulatory Compliance Ensure full compliance with CBP and PGA regulations. Maintain the company's Customs Brokerage license and compliance programs. Stay ahead of regulatory changes and update teams and clients accordingly. Oversee audits, recordkeeping, and reporting. Operational Excellence Direct accurate and timely import/export entry processing through CargoWise. Optimize workflows, automation, and data visibility using CargoWise tools. Identify and implement process improvements across operations. Monitor KPIs for clearance speed, accuracy, and service quality. Client Partnership Serve as a trusted expert for clients on compliance, HTS classification, and brokerage procedures. Support sales and account teams in growing brokerage business. Lead smooth client onboarding within CargoWise and ensure ongoing system accuracy. Build strong, long-term relationships through proactive, reliable service. Team Development Recruit, train, and mentor a high-performing brokerage team. Foster a culture centered on compliance, integrity, and continuous improvement. Ensure ongoing training on regulatory updates and CargoWise best practices. What You Bring Education & Licensing Bachelor's degree in Supply Chain, International Business, or related field. Active U.S. Customs Broker License (required). CCS, CES, or CUSECO certifications a plus. Experience 10+ years in customs brokerage, import/export compliance, or logistics. 5+ years in senior management or director-level leadership. Hands-on CargoWise expertise-configuration, automation, reporting (required). Proven success managing high-volume brokerage operations. Skills Expert knowledge of U.S. import/export regulations, HTS, valuation, and PGA rules. Strong analytical, problem-solving, and leadership abilities. Excellent communication and client-facing skills. Ability to balance compliance with operational efficiency and business strategy.

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Anaplan is looking for a highly driven and dynamic CUSTOMER SUCCESS DIRECTOR. This role is based in New York but we are open to applicants within close proximity of NY. You will manage a team of 3-5 field resources (individual contributors) and oversee a strategic set of customers within the Enterprise industry. You will be a front-line leader, who reports directly to the AVP of Customer Success for the Enterprise industry. You will work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. This is a great opportunity for an experience manager with 3-5 years of leadership experience. Your primary objective will be to execute the overall company and Customer Success strategy to deliver business critical outcomes related to customer acquisition, implementation, adoption, and expansion. You will be responsible for leading and coaching your team to achieve quarterly business goals and driving key performance metrics including best in class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base. You will also be responsible for providing weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy. As a Customer Success leader, you will be expected to serve as client facing champion and foster senior level customer relationships across your book of business. As such, you must operate with a strong go-to-market (GTM) and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships. In addition, you will be responsible for ensuring the execution of key business excellence programs that are designed to ensure successful Anaplan implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions. Success in this role will be measured by how effectively your customers are able to sustainably and cost effectively maintain and expand their use of the Anaplan platform to transform their business. You must be obsessed with customer excellence and demonstrate your passion by motivating and inspiring your team to achieve outsized results. You are the kind of person who goes to bed each night knowing you gave your best effort, wakes up in the middle of the night thinking about solving customer problems and creating customer value, and starts each day with a determination to make a big impact. You will report to the VP of Customer Success and regularly interact with other senior leaders in the organization. Skills & Requirements: Proven Track Record: Top performer with a proven track record of success. Business Acumen: Strong business IQ coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives. Financial Expertise: Knowledge of business, finance, accounting, and strategy. Analytical Skills: Critical thinker with natural curiosity and the ability to consistently reprioritize and execute with speed and precision. Collaboration: World-class collaborator who is open to learning new concepts and values ideas from others. Leadership: Ability to define clear objectives, communicate goals, and hold others accountable. Outcome-oriented with a desire to make an impact. Industry Knowledge: Well-informed and educated on industry trends and events. Financial Analysis: Comfortable reading and interpreting financial results from 10K and other publicly available sources. Values-Driven: Values-based, inclusive, and empathetic. Organization: Extremely well-organized and capable of managing a demanding and evolving calendar. Ethics: Unwavering ethics and commitment to always doing the right thing. Results-Oriented: Desire to go above and beyond to deliver results and build a category-leading company. Strategic Thinking: Ability to align corporate goals with regional and team initiatives, shape strategy, and set vision for a large organization. Problem-Solving: Problem solver, capable of quickly identifying challenges and identifying actionable steps to resolve. Learning Agility: Fast learner, capable of synthesizing large volumes of information and identifying the most important points. Risk Management: Ability to identify risk early with the skill and knowledge to address before escalation. Communication: Ability to articulate complex ideas clearly and succinctly and develop customer-facing and executive-ready messages and presentations. Collaboration: Experience working with 3rd party consulting partners to support customer engagements. Operational Excellence: Commitment to business and operational excellence to drive world-class business performance. Technical Proficiency: Knowledge of agile software implementation methodologies. Customer Focus: Strong customer management skills with executive-level communication experience. People Development: Strong management and leadership experience, with experience cultivating talent. Business Planning: Knowledge of business planning and forecasting practices Experience: Minimum five years of experience working in SaaS with 3-5 years of prior management experience. Bachelor's degree, with focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance. MBA a plus. A customer success orientated background, ideally with supporting enterprise performance management (EPM), multi-dimensional modeling platforms or another leading SaaS provider. Experience negotiating commercial agreements for software and related services, with ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively. Other: Travel (up to 50%) is expected, largely within region. Base Salary Range:$200,000-$271,000 USD Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.