Service Manager
Customer service manager job in Port Arthur, TX
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a Service Manager your responsibilities would include:
Driving sales, steps of service, and guest satisfaction
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Monthly Profit-Sharing Program
Quarterly Restricted Stock Units Program
Many opportunities to support your community
Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Auto-ApplyCommercial Insurance Client Service Manager
Customer service manager job in Port Arthur, TX
The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations.
Supervisory Responsibilities: None
Essential Tasks:
Prepare endorsement requests to send to insurance carriers
Follow-up on receipt of endorsements to existing policies
Processing endorsements, including invoicing and delivery to client
Processing of audits, including verification of rates, exposures, and prior premiums
Handling/processing of cancellations and billing issues
Communication with staff and clients as needed to gather needed information for changes to policies
Knowledge of and adherence to, agency procedures
Provide technical support to Marketing Executives and Producers as needed
Establish and maintain relationships with both internal and external clients
Core Competencies:
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Location:
In office position located in our Port Arthur, TX office.
Experience and Education:
2 years of experience in property and casualty servicing preferred
Licensing and Credentials:
Active Property and Casualty license required (company will help candidate obtain licensure if needed)
Systems:
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Physical Requirements:
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
Employee Wellness Program
Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled
Customer Solutions Manager
Customer service manager job in Orange, TX
TAS Environmental Services, LP- Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time.
TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year.
Customer Solutions Manager:
The Customer Solutions Manager will be responsible for driving revenue growth through proactive sales efforts while also ensuring the successful delivery and implementation of our solutions for new and existing clients. This is an exciting opportunity for a highly organized and communicative professional with a passion for building strong client relationships and seeing projects through to completion.
Customer Solutions Manager Job Duties:
Identify and qualify potential leads through various channels, including networking, research, and referrals
Develop and deliver compelling sales proposals that effectively communicate the breadth and value of TAS offerings
Build and maintain strong relationships with prospective and existing clients, understanding their needs and business objectives
Negotiate contracts and close sales deals, achieving and exceeding sales targets
Collaborate with internal teams to align sales strategies and messaging
Serve as the primary point of contact for new clients, ensuring a smooth and efficient onboarding process
Define project scope, objectives, and deliverables in collaboration with the client and internal teams
Manage project execution, ensuring adherence to timelines, budgets, and quality standards
Proactively communicate project status, risks, and issues to clients and internal stakeholders
Foster long-term client relationships by providing ongoing support and identifying opportunities for upselling or cross-selling
BENEFITS
TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
Health & Wellness:
· Comprehensive Medical, Dental, and Vision Coverage
· Mental Health Support Programs
· Supplemental Benefits - Accident, Critical Illness, etc.
· Access to a company provided Employee Assistance Program
· Retirement & Financial:
· 401(k) with Company Match
· Life Insurance and Disability Coverage
· Work-Life Balance:
· Generous Paid Time Off (PTO)
· Paid Time Off increases based on years of service
· Holidays - seven (7)
· Floating Holidays - two (2)
· Professional Development:
· Access to Online Learning Platforms
· Annual Conference and Workshop Allowances
· Additional Perks:
· Work Boot Program
· Team Building Events
Requirements
Competencies:
Compliance & Risk Management: Ability to ensure work is done within industry regulations while upholding TAS' safety requirements, ensuring all employees adhere to rules and regulations
Problem Solving: Ability to identify, analyze, and resolve challenges effectively
Relationship Management & Communication: Ability to effectively build, maintain, and navigate interactions with others with clear and concise communications
Time & Task Management: Ability to organize and prioritize work effectively to achieve goals within a given deadline
Customer Focus: Ability to prioritize and meet the needs of customers, both internal and external
Product Knowledge: Deep understanding of company offerings and products as well as industry regulations
Education and Experience:
Bachelor's degree in business or a related field. Experience can be substituted for education
3+ years of experience in a sales role within the environmental industry or similar industries
3+ years of experience in an operational management role within the environmental industry or similar industries
Proven track record of achieving and exceeding sales targets
Strong negotiation and problem-solving skills
Travel requirements of 50% or more
EEO/AA Employer/ Veteran/ Disabled Statement:
TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.
Plant Manager
Customer service manager job in Beaumont, TX
JOB TITLE: Plant Manager
REPORTS TO: VP of Capex & Scale Up
STATUS: Full time, exempt
SALARY RANGE: $115,000-$145,000/year based on experience and interview outcome
BENEFITS: Medical, dental, and vision insurance, optional FSA, 401k with employer match, life and AD&D insurance, Employee Assistance Program, short & long term disability, tuition reimbursement, 21.67 days of paid time off + 10 holidays
About Tidal Vision:
We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands. We foster open, direct communication, and a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.
About Tidal Vision's Unique Work Culture:
Tidal Vision strives to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company-wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organization.
Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision.
JOB SUMMARY:
Tidal Vision Products Inc. is seeking a skilled Plant Manager to lead operations at our new Beaumont, Texas facility, a cornerstone of our mission to sustainably upcycle seafood byproducts into valuable agricultural and industrial inputs. This site will produce liquid hydrolysate from shrimp shell and chitosan from crustacean shell, representing the next phase of our scale-up strategy to bring circular, ocean-sourced biopolymers and fertilizers to market. This position will play a critical leadership role in establishing operational excellence and culture at a brand-new facility that integrates multiple production systems under one roof.
Initially this role will report to the VP of Capex & Scale Up. Once the plant is commissioned this role will report to the General Manager of Operations.
ESSENTIAL JOB FUNCTIONS:
Plant Commissioning & Startup
Partner with the CapEx and Scale-Up Development teams to transition the facility from construction to operational readiness.
Oversee installation, shakedown, and commissioning of process systems for both liquid hydrolysate and chitosan production.
Develop startup plans, standard operating procedures (SOPs), and training materials for new operators and technicians.
Lead initial production trials, ensuring product specifications are met and performance data is captured for process optimization.
Establish the foundation for a seamless handoff to steady-state operations and alignment with the General Manager of Operations.
Operations Management
Must operate and work within our Mission Driven Culture Core Values and Principles and encourage others to do the same.
Direct daily production operations for all process lines, ensuring throughput, quality, and efficiency goals are achieved.
Monitor key performance indicators (KPIs) for production, downtime, yield, and energy consumption.
Maintain production records, batch documentation, and compliance with internal and regulatory requirements.
Coordinate with supply chain and logistics to ensure timely material flow from shell receiving to finished product shipment.
Drive continuous improvement initiatives to enhance productivity, reduce waste, and sustain long-term operational stability.
Safety, Quality, & Environmental Compliance
Is the site lead responsible for ensuring all requirements of the safety program are met.
Champion a strong safety-first culture, ensuring all personnel and contractors follow established safety procedures and PPE requirements.
Implement preventive maintenance and housekeeping programs that support long-term reliability and odor control.
Ensure compliance with all local, state, and federal environmental regulations and Tidal Vision's internal sustainability standards.
Team Leadership & Development
Recruit, train, and lead a team of production and maintenance personnel.
Establish performance goals, conduct evaluations, and foster a collaborative, problem-solving environment.
Partner with corporate HR to develop training programs and advancement pathways that reflect Tidal Vision's growth-oriented culture.
Collaborate closely with Quality Control (QC) staff to maintain standards and address deviations.
Continuous Improvement & Collaboration
Work cross-functionally with R&D, Scale-Up, and Engineering teams to refine processes, incorporate lessons learned, and drive cost and yield improvements.
Identify opportunities for process automation, waste reduction, and increased energy efficiency.
Serve as the primary on-site leader, representing Tidal Vision's values and commitment to sustainable innovation.
Responsible for training and implementing Basic Lean Principles as deemed by the General Manager of Operations.
BASIC QUALIFICATIONS:
Bachelor's degree in Engineering, Operations Management, Industrial Technology, Business Management, or a closely related field (or equivalent combination of education and experience).
10+ years of progressive leadership experience in manufacturing, preferably in bioprocessing, food production, or specialty chemical industries.
Demonstrated success leading plant startups, process optimization, or multi-line production facilities.
Experience with liquid hydrolysates or enzymatic digestion preferred.
Strong working knowledge of industrial safety programs, maintenance systems, and process controls (PLC/SCADA).
Proven ability to build and lead teams, manage cross-functional collaboration, and maintain accountability in a fast-paced, mission-driven environment.
Excellent communication, planning, and leadership skills with a focus on results and continuous improvement.
Experience with developing and implementing Lean Principles throughout an organization.
Working Conditions and physical requirements:
Work is performed primarily within Tidal Vision's warehouses and production facilities.
Must adhere to all company safety standards and wear required personal protective equipment (PPE) in designated areas and while on-site.
Must be able to work in conditions where temperatures may fluctuate.
Physical ability to lift and carry up to 50 pounds required; must be able to pull, push, twist, balance, and move with general ease.
Licensing & Special Requirements
Employment is contingent upon successful completion of a criminal background check.
Valid driver's license required for any work-related transportation.
Travel estimated from 10-15% will be required to other Tidal Vision locations.
Tidal Vision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Service Center Manager
Customer service manager job in Beaumont, TX
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.
Job Description
The Service Center Manager provides market and team leadership resulting in exceptional, profitable share growth in a geographic market. Strong leadership and motivational skills along with the ability to drive business results through defining and implementing a clear strategy for growth based on a deep understanding and analysis of the market are required.
Team Leadership:
Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
Create a strategic roadmap to become the #1 distributor in the market, establishing a long-term plan that maximizes profitable market share growth based on market research and competitor analyses.
Create a best-place-to-work environment through thoughtful development of team members, Summit's associate coaching process, and robust participation in succession planning.
Sales Leadership:
Continually drive an increase in active customers and active SKUs through the use of customer acquisition and account penetration strategies including outbound calling, leveraging a strong counter, new and declining customer follow-up, marketing promotional tools, and continual use of Summit's reporting and analytic capabilities.
Ensure the leveraging of Summit's unique sales tools, resources, and services as competitive advantages through coaching and training of the salesforce.
Manage account portfolios across the salesforce evaluating accounts by current sales, potential sales, and the ability to meet the customer's needs profitably, prioritizing sales resources on key customers.
Leverage Summit's existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
Work with the Senior VP of Sales and the VP of Supply Chain to leverage relationship with vendors at the local level to drive sales and participate in district and corporate strategies with key vendors.
Provide sales forecasts and reports to Senior VP of Sales and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.
Financial Leadership:
Assume full P/L leadership for the Service Center taking responsibility for sales, margin levels, customer service, and operations.
Work with your District VP to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
Partner with operational leadership to monitor customer service levels, and take action to improve service as needed.
Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).
Qualifications
Experience and Skills:
Minimum 10 years of experience with selling to industrial contractors.
Minimum of 5 years of experience in distribution and/or manufacturing of electrical products.
Minimum of 5 years in leadership positions, managing supervisors/managers in diverse markets and functions.
Quantifiable success in formulating sales strategies and driving sales performance.
Clear track record of systematically recruiting and developing superior talent in organizations.
Strong experience in analysis and strategic planning.
Demonstrated ability to effectively present information and respond to questions of key decision makers.
Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to not only drive efficiencies but generate increased gross profit margins through innovative solutions for customers.
Deep financial acumen with demonstrated skills in managing operational budgets and P&Ls in a significant enterprise. History of superior returns on investment within a significant organization.
Beneficial Experience and Skills:
Deep relationships with decision-makers of current and potential Summit customers and suppliers.
Familiarity and a solid reputation for integrity and results with Summit's commercial customers and suppliers.
Bachelor's degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
Completion of EPEC Gold.
Highly effective user of ERP systems (preferably SAP), and BI tools.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Not sure if this position is right for you? Click here to submit your information to our recruiting team.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at ************** x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.
Customer Service Lead - Part-Time
Customer service manager job in Beaumont, TX
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
**Key Responsibilities:**
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
**Requirements:**
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
**Come join our team. You're going to like it here!**
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
**Base Pay:** **$13.00 per hour** **-** **$13.00 per hour**
**Location** 00826 - Beaumont
**Posting Number** P1-1076440-3
**Address** 5855 Eastex Freeway
**Zip Code** 77706
**Position Type** Regular Part-Time
**Career Site Category** Store Associate
**Position Category** Retail Store
**Base Pay** $13.00 - $13.00 per hour
Customer Experience Manager
Customer service manager job in Beaumont, TX
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities:
* 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
* 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
* 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
* 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
Direct Manager/Direct Reports:
* This Position typically reports to Store Manager
* This Position has 0 Direct Reports
Travel Requirements:
* No travel required.
Physical Requirements:
* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
Preferred Qualifications:
* None
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* None
Minimum Years of Work Experience:
* 1
Preferred Years of Work Experience:
* None
Minimum Leadership Experience:
* None
Preferred Leadership Experience:
* None
Certifications:
* None
Competencies:
* Action Oriented
* Directs Work
* Builds Effective Teams
* Drives Engagement
Service Manager
Customer service manager job in Beaumont, TX
Essential Duties and Responsibilities:
• Train, direct and evaluate subordinates in order to properly manage all functions of the Service Department at assigned location. • Oversee the prioritization of work orders for all Field Technicians, Shop Mechanics and Shop Helpers.
• Lead Service Department engagement with customers, BLE personnel, outside vendors and manufacturers regarding repairs, maintenance and service training of heavy equipment and attachments.
• Monitor utilization of heavy equipment and attachments to ensure each unit is achieving its budgeted targets
• for revenue and profitability.
• Manage equipment “ready line” to include one available unit for each type of BLE equipment marketed.
• Maintain an equipment “down status” of 10% or less at all times.
• Structure and organize store yard efficiently by unit/ attachment status', type and size.
• Responsible for time management of all service personnel.
• Manage existing rental equipment contracts to ensure a high level of customer service, while promoting a positive team-oriented environment.
• Manage damages to all heavy equipment and attachments located at assigned location to better serve the customer and BLE.
• Assist with all internal BLE equipment audits.
• Lead department, store and safety meetings.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety and regulation requirements.
• Comply with BLE safety and regulation requirements.
• Perform other duties as requested.
• Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It.
Education, Skills and Requirements:
• Bachelor's degree preferred but not required
• 5 years of experience in heavy equipment management required
• Proficient in Wynne System and Microsoft Office including: Word and Excel
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures
• Strong organizational skills with a strong ability to prioritize and multi-task
• Ability to adhere to and meet deadlines
• Excellent written and verbal communication skills required
• Excellent customer service skills
• Strong understanding of DOT and OSHA guidelines
COMPETITIVE SALARY, PAID TIME OFF, 401-K WITH COMPANY MATCH
MEDICAL INSURANCE, VISION INSURANCE, DENTAL INSURANCE, COMPANY PAID LIFE INSURANCE
VOLUNTARY LIFE POLICIES, COMPANY PAID SHORT TERM AND LONG TERM DISABILITY
SHORT TERM AND LONG TERM INCENTIVE PLANS
TOOL AND WORK BOOT ALLOWANCE, PRESCRIPTION EYE PROTECTION ALLOWANCE, COMPANY PAID TRAINING
Quick Service Assistant Manager - Tropical Cafe'
Customer service manager job in Beaumont, TX
At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.
Requirements:
Managerial experience in the restaurant or fast-casual field preferred.
Experience recruiting, hiring, training & developing employees.
Experience in growing sales & providing excellent customer service.
Demonstrated ability to drive operational excellence in both front of the house & back of the house.
Nice to have a proven track record of managing cost of goods & labor.
Basic computer skills, including Microsoft Word, Excel and Outlook.
Effective verbal & written communication skills.
Duties & Responsibilities:
Monitor sales growth & cost control of the café against the budgeted expectation & historical performance, to ensure that profit goals are met.
Maintains & exceeds customer expectations to build brand loyalty.
Presents a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
Communicates & stays updated on all marketing & promotional materials.
Executes marketing & sales programs, following appropriate guidelines.
Builds café sales by cultivating relationships in the business community & initiating local store marketing campaigns.
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Supplemental pay
Bonus pay
Benefits
Flexible schedule
Health insurance
Other
Senior Manager HSES
Customer service manager job in Port Arthur, TX
The Senior Manager HSES manages multiple related teams, sets organizational priorities, and allocates appropriate resources. The role requires multi-disciplinary expertise and must be able to apply an understanding of the industry to improve effectiveness, provide guidance, and influence processes and policies for the HSES discipline as well as identify and resolve technical, operational, and organizational problems that impact effectiveness
Responsibilities
Key Tasks and Responsibilities:
Develop, implement, maintain, and improve the GPX HSE management system in accordance with regulatory requirements and company policy.
Support the Development and management of HSES budgets, staffing requirements, and look-ahead schedules.
Manage HSES compliance strategy, business continuity and contingency planning.
Oversee HSES effectiveness, strategies, and improvement programs.
Ensure that all HSES functional personnel are performing as required.
Lead or participate as SME in incident investigations and reporting of HSE incidents, undertake RCAs, assess risks, and oversee implementation of corrective & preventative actions.
Maintain statistics and metrics, determine performance trends, identify remedial measures and prepare regular reports.
Prepare HSES audit plans and conduct internal audits.
Facilitate HAZIDs and other risk reviews as required.
Ensure that the performance of all subcontractors is monitored and evaluated.
Provide HSES input to Management of Changes (MOCs) and Lessons Learned.
Own and lead the implementation, enforcement, and verification of compliance with all GPX/MDR policies and procedures.
Provide Assurance to the QHSES Function that suitable processes are in place to demonstrate compliance.
Ensure employees understand their responsibility and authority to effectively implement the requirements of all relevant GPX/MDR policies and procedures.
Ensure the timely completion of all mandatory HSES training by themselves and their teams.
Act as interface to the client on all HSES related issues.
Qualifications
Essential Qualifications and Education:
Degree (or equivalent combination of education and experience) in HSES related field ten plus (15+) years of HSE experience within the Energy Industry.
NEBOSH Diploma or equivalent.
Trained and experienced ISO standards lead auditor (9001, 14001 or 45001).
Maintain key competencies associated with the HSES function.
Ability to work as a team member as well as act as a team leader.
Have wide experience with technical activities, including on and offshore operations.
Communication and presentation skills, both written and spoken.
Computer literate in Microsoft programs: Word, Access, PowerPoint, Excel, Project.
Be conversant with local and international HSEs laws, and regulations, and norms.
#LI-EB2
#LI-DNI
Auto-ApplyRestaurant Zone Manager
Customer service manager job in Beaumont, TX
** Initial hiring pay range (based on location, experience, etc.): $15.50 / hour At Raising Cane's Chicken Fingers , we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
**Benefits offered for all Full-time Restaurant Managers:**
+ Medical, Dental, Vision & Pharmacy Benefits
+ Dependent Care & Healthcare Flexible Spending Accounts
+ Company-provided Life and Disability insurance
+ Hospital Indemnity, Accident and Critical Illness
+ 401(k) With Employer Match (age 21 & older)
+ Access to financial advisors for budget and retirement planning
+ One Pass Gym Membership Program
+ Tuition Reimbursement
+ Crewmember Assistance Program
+ Pet Insurance
Perks & Rewards for Restaurant Managers:
+ Weekly Pay!*
+ Competitive pay
+ Paid Time Off & Sick time
+ 8 paid Holidays a year**
+ Early closure for company events
+ Casual Work Attire
+ Perkspot Employee Discount Programs
+ *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
+ **Some locations may vary
**Job Description**
**Your Role at Raising Cane's:**
The **Restaurant Zone Manager** is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in management responsibilities of one restaurant zone's operations.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
**Your Impact and Responsibilities:**
+ Purpose of the position:
+ Ensures operations meet Raising Cane's standards in one restaurant zone during a shift
+ General to the role:
+ Enforces Raising Cane's policies and standards
+ Manages assigned zone according to Raising Cane's operations and safety standards
+ Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
+ Directs crewmembers during a shift
+ Provides exemplary customer service
+ Supports execution of reward and recognition program for the crewmembers in the restaurant
+ Authorizes employee functions requiring manager approval (e.g. discounts, promotions, etc.)
+ Ensures cleanliness of the restaurant and ensures the facility is in good working order
+ Completes other duties as assigned
**Qualifications**
**Requirements for Success:**
+ Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
+ Self-driven, flexible, and highly energetic with strong written and verbal communication skills
+ Able to work effectively and efficiently both independently and collaboratively
+ Able to recognize problems, set goals, execute and convert plans into action to solve problems
+ Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
+ Must complete all required Raising Cane's company training programs
+ 1+ years of restaurant or retail management experience, or Raising Cane's advanced crew experience
+ Must be 18 years of age or older
+ High school diploma or equivalent preferred
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
Terms of Use (******************************************
Privacy Policy
Candidate Privacy Notice (*******************************************************
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
General Manager
Customer service manager job in Port Arthur, TX
Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One.
**Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication.**
If you are an experienced leader, it is time to start a career with us. We are seeking someone who excels at leading teams, enjoys hiring and training, and is committed to delivering outstanding service to our guests. You love learning and guiding others new things and motivating them to work together on the restaurant goals, team development, food safety, P&L management, marketing, and more.
If you are an experienced restaurant or retail manager, make the switch and continue to accelerate your management career with us. Because at Pizza Hut, you can do all that - and more. You will work with smart, eager, experienced, fun people. And you should expect training, growth, with plenty of excitement, unique challenges, and a world of opportunity.
Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a management career with an innovative company, look no further than Pizza Hut.
Additional Benefits:
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Confidential: General Manager
Customer service manager job in Orange, TX
Job Description
An established and fast-growing organization is seeking a General Manager (GM) to oversee full operations of a multi-department retail dealership. This is a confidential opportunity to join a high-performing team in a leadership role that offers strong growth potential, competitive compensation, and the chance to drive meaningful impact.
We are looking for a results-driven, customer-focused leader who thrives in fast-paced environments and is passionate about leading teams, driving performance, and delivering outstanding customer experiences.
Key ResponsibilitiesOperations & Strategy
Oversee daily dealership operations including Sales, Finance, Service, Warranty, and Customer Care
Set and monitor performance goals, ensuring alignment with financial targets and customer satisfaction metrics
Drive operational efficiency through effective processes, staffing, and resource management
Team Leadership & Development
Recruit, train, and mentor department managers and staff across the dealership
Foster a culture of accountability, engagement, and continuous improvement
Support leadership development and succession planning
Customer Experience & Brand Management
Ensure high standards of customer service and satisfaction across all touchpoints
Resolve escalated customer concerns professionally and promptly
Uphold brand standards and represent the organization with integrity and consistency
Financial Management
Analyze and manage departmental financial performance, P&L, and budgets
Approve and monitor expenditures, ensuring fiscal discipline
Collaborate with executive leadership to improve revenue and manage costs
Marketing & Business Insights
Partner with marketing teams to execute localized and digital advertising strategies
Stay informed on market trends and competitive positioning
Provide regular communication to team and leadership on store performance and opportunities
Preferred Qualifications
High school diploma or equivalent required; bachelor's degree preferred
Minimum 5 years of multi-department dealership management experience (GSM or GM level)
RV industry experience strongly preferred
Proven experience with P&L oversight, team leadership, and customer service excellence
Familiarity with DMS (e.g., Motility, CDK) and CRM systems (e.g., VIN Solutions)
Core Competencies
Leadership & Accountability - Sets clear expectations and inspires team performance
Financial Acumen - Understands dealership financials and cost management
Customer Focus - Handles escalations and ensures high customer satisfaction
Team Development - Coaches and develops talent for long-term success
Adaptability - Comfortable navigating change and improving systems
Integrity - Models company values with professionalism and consistency
Physical Requirements
Ability to stand and walk for extended periods
Occasional lifting of 10-25 lbs
Role includes both office and dealership floor environments
Compensation & Benefits
Competitive base salary + performance incentives
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Ongoing leadership training and development
Why Apply?
This is a unique opportunity to step into a key leadership role within a thriving organization. If you're looking for a career move with growth potential, a strong support structure, and a high-performance culture - this could be the right fit for you.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, or disability status. Candidates must be authorized to work in the U.S. Pre-employment background checks, driving record reviews, and drug screening may be required.
Dealership General Manager
Customer service manager job in Silsbee, TX
CarGuys Inc. -America's #1 Automotive Recruiter
If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.
Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's
Currently we have a dealership in your area looking to hire an Automotive General Manager.
This dealership may offer:
Performance Based Pay Programs.
Opportunity for Bonus Pay
State of the art facilities
A clean, fun safe working environment
Top shelf benefits including health, dental, retirement plans and more
Established customer base with repeat business
Paid Vacation and PTO time
Employee Discounts
Growth and advancement opportunities
Long term job security
Qualifications:
Proven experience as a General Manager or similar executive role
Strong leadership and decision-making skills
Excellent communication and interpersonal abilities
Strategic thinking with a vision for success
Financial acumen to manage budgets and drive profitability
Ability to multitask, prioritize, and delegate effectively
Job Requirements:
High energy
You must want to succeed
You must have The Knowledge and Experience of operating a Car Dealership
You must have a desire to work hard and want to make an above average income.
Skills: Dealership Management, Dealership Operations, Automotive Management, Automotive General Manager, Automotive General Sale Manager, Financial Statement, Month End Closing,Dealership Management, Dealership Operations, Automotive Management, Automotive General Manager, Automotive General Sale Manager, Financial Statement, Month End Closing, Automotive Dealership general manager, Dealership general manager, Auto dealer general manager, Car dealer general manager, Auto Dealership General Manager, Management, control Day-to-day operations of dealership, Automotive sales Management,
*You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.
Customer Solutions Manager
Customer service manager job in Orange, TX
Job DescriptionDescription:
TAS Environmental Services, LP- Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time.
TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year.
Customer Solutions Manager:
The Customer Solutions Manager will be responsible for driving revenue growth through proactive sales efforts while also ensuring the successful delivery and implementation of our solutions for new and existing clients. This is an exciting opportunity for a highly organized and communicative professional with a passion for building strong client relationships and seeing projects through to completion.
Customer Solutions Manager Job Duties:
Identify and qualify potential leads through various channels, including networking, research, and referrals
Develop and deliver compelling sales proposals that effectively communicate the breadth and value of TAS offerings
Build and maintain strong relationships with prospective and existing clients, understanding their needs and business objectives
Negotiate contracts and close sales deals, achieving and exceeding sales targets
Collaborate with internal teams to align sales strategies and messaging
Serve as the primary point of contact for new clients, ensuring a smooth and efficient onboarding process
Define project scope, objectives, and deliverables in collaboration with the client and internal teams
Manage project execution, ensuring adherence to timelines, budgets, and quality standards
Proactively communicate project status, risks, and issues to clients and internal stakeholders
Foster long-term client relationships by providing ongoing support and identifying opportunities for upselling or cross-selling
BENEFITS
TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
Health & Wellness:
· Comprehensive Medical, Dental, and Vision Coverage
· Mental Health Support Programs
· Supplemental Benefits - Accident, Critical Illness, etc.
· Access to a company provided Employee Assistance Program
· Retirement & Financial:
· 401(k) with Company Match
· Life Insurance and Disability Coverage
· Work-Life Balance:
· Generous Paid Time Off (PTO)
· Paid Time Off increases based on years of service
· Holidays - seven (7)
· Floating Holidays - two (2)
· Professional Development:
· Access to Online Learning Platforms
· Annual Conference and Workshop Allowances
· Additional Perks:
· Work Boot Program
· Team Building Events
Requirements:
Competencies:
Compliance & Risk Management: Ability to ensure work is done within industry regulations while upholding TAS' safety requirements, ensuring all employees adhere to rules and regulations
Problem Solving: Ability to identify, analyze, and resolve challenges effectively
Relationship Management & Communication: Ability to effectively build, maintain, and navigate interactions with others with clear and concise communications
Time & Task Management: Ability to organize and prioritize work effectively to achieve goals within a given deadline
Customer Focus: Ability to prioritize and meet the needs of customers, both internal and external
Product Knowledge: Deep understanding of company offerings and products as well as industry regulations
Education and Experience:
Bachelor's degree in business or a related field. Experience can be substituted for education
3+ years of experience in a sales role within the environmental industry or similar industries
3+ years of experience in an operational management role within the environmental industry or similar industries
Proven track record of achieving and exceeding sales targets
Strong negotiation and problem-solving skills
Travel requirements of 50% or more
EEO/AA Employer/ Veteran/ Disabled Statement:
TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.
Service Center Manager
Customer service manager job in Beaumont, TX
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.
Job Description
The Service Center Manager provides market and team leadership resulting in exceptional, profitable share growth in a geographic market. Strong leadership and motivational skills along with the ability to drive business results through defining and implementing a clear strategy for growth based on a deep understanding and analysis of the market are required.
Team Leadership:
Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
Create a strategic roadmap to become the #1 distributor in the market, establishing a long-term plan that maximizes profitable market share growth based on market research and competitor analyses.
Create a best-place-to-work environment through thoughtful development of team members, Summit's associate coaching process, and robust participation in succession planning.
Sales Leadership:
Continually drive an increase in active customers and active SKUs through the use of customer acquisition and account penetration strategies including outbound calling, leveraging a strong counter, new and declining customer follow-up, marketing promotional tools, and continual use of Summit's reporting and analytic capabilities.
Ensure the leveraging of Summit's unique sales tools, resources, and services as competitive advantages through coaching and training of the salesforce.
Manage account portfolios across the salesforce evaluating accounts by current sales, potential sales, and the ability to meet the customer's needs profitably, prioritizing sales resources on key customers.
Leverage Summit's existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
Work with the Senior VP of Sales and the VP of Supply Chain to leverage relationship with vendors at the local level to drive sales and participate in district and corporate strategies with key vendors.
Provide sales forecasts and reports to Senior VP of Sales and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.
Financial Leadership:
Assume full P/L leadership for the Service Center taking responsibility for sales, margin levels, customer service, and operations.
Work with your District VP to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
Partner with operational leadership to monitor customer service levels, and take action to improve service as needed.
Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).
Qualifications
Experience and Skills:
Minimum 10 years of experience with selling to industrial contractors.
Minimum of 5 years of experience in distribution and/or manufacturing of electrical products.
Minimum of 5 years in leadership positions, managing supervisors/managers in diverse markets and functions.
Quantifiable success in formulating sales strategies and driving sales performance.
Clear track record of systematically recruiting and developing superior talent in organizations.
Strong experience in analysis and strategic planning.
Demonstrated ability to effectively present information and respond to questions of key decision makers.
Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to not only drive efficiencies but generate increased gross profit margins through innovative solutions for customers.
Deep financial acumen with demonstrated skills in managing operational budgets and P&Ls in a significant enterprise. History of superior returns on investment within a significant organization.
Beneficial Experience and Skills:
Deep relationships with decision-makers of current and potential Summit customers and suppliers.
Familiarity and a solid reputation for integrity and results with Summit's commercial customers and suppliers.
Bachelor's degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
Completion of EPEC Gold.
Highly effective user of ERP systems (preferably SAP), and BI tools.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Not sure if this position is right for you? Click here to submit your information to our recruiting team.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at ************** x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.
Customer Experience Manager
Customer service manager job in Beaumont, TX
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
**Key Responsibilities:**
+ 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
+ 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
+ 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
+ 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
**Direct Manager/Direct Reports:**
+ This Position typically reports to Store Manager
+ This Position has 0 Direct Reports
**Travel Requirements:**
+ No travel required.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ None
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ None
**Minimum Years of Work Experience:**
+ 1
**Preferred Years of Work Experience:**
+ None
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Action Oriented
+ Directs Work
+ Builds Effective Teams
+ Drives Engagement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
Quick Service Manager - Tropical Cafe'
Customer service manager job in Beaumont, TX
At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.
Requirements:
Minimum of 1 years of managerial experience in the restaurant or fast-casual field required.
Experience recruiting, hiring, training & developing employees.
Experience in growing sales & providing excellent customer service.
Demonstrated ability to drive operational excellence in both front of the house & back of the house.
Nice to have a proven track record of managing cost of goods & labor.
Basic computer skills, including Microsoft Word, Excel and Outlook.
Effective verbal & written communication skills.
Duties & Responsibilities:
Monitor sales growth & cost control of the café against the budgeted expectation & historical performance, to ensure that profit goals are met.
Maintains & exceeds customer expectations to build brand loyalty.
Presents a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
Communicates & stays updated on all marketing & promotional materials.
Executes marketing & sales programs, following appropriate guidelines.
Builds café sales by cultivating relationships in the business community & initiating local store marketing campaigns.
*************************************
Work schedule
8 hour shift
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Health insurance
Other
Restaurant Zone Manager
Customer service manager job in Beaumont, TX
Initial hiring pay range (based on location, experience, etc.): $15.50 / hour
At Raising Cane's Chicken Fingers , we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Benefits offered for all Full-time Restaurant Managers:
Medical, Dental, Vision & Pharmacy Benefits
Dependent Care & Healthcare Flexible Spending Accounts
Company-provided Life and Disability insurance
Hospital Indemnity, Accident and Critical Illness
401(k) With Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
One Pass Gym Membership Program
Tuition Reimbursement
Crewmember Assistance Program
Pet Insurance
Perks & Rewards for Restaurant Managers:
Weekly Pay!*
Competitive pay
Paid Time Off & Sick time
8 paid Holidays a year**
Early closure for company events
Casual Work Attire
Perkspot Employee Discount Programs
*Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
**Some locations may vary
Job Description
Your Role at Raising Cane's:
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in management responsibilities of one restaurant zone's operations.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
Your Impact and Responsibilities:
Purpose of the position:
Ensures operations meet Raising Cane's standards in one restaurant zone during a shift
General to the role:
Enforces Raising Cane's policies and standards
Manages assigned zone according to Raising Cane's operations and safety standards
Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
Directs crewmembers during a shift
Provides exemplary customer service
Supports execution of reward and recognition program for the crewmembers in the restaurant
Authorizes employee functions requiring manager approval (e.g. discounts, promotions, etc.)
Ensures cleanliness of the restaurant and ensures the facility is in good working order
Completes other duties as assigned
Qualifications
Requirements for Success:
Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong written and verbal communication skills
Able to work effectively and efficiently both independently and collaboratively
Able to recognize problems, set goals, execute and convert plans into action to solve problems
Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
Must complete all required Raising Cane's company training programs
1+ years of restaurant or retail management experience, or Raising Cane's advanced crew experience
Must be 18 years of age or older
High school diploma or equivalent preferred
Additional Information
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General Manager
Customer service manager job in Sulphur, LA
Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One.
**Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication.**
If you are an experienced leader, it is time to start a career with us. We are seeking someone who excels at leading teams, enjoys hiring and training, and is committed to delivering outstanding service to our guests. You love learning and guiding others new things and motivating them to work together on the restaurant goals, team development, food safety, P&L management, marketing, and more.
If you are an experienced restaurant or retail manager, make the switch and continue to accelerate your management career with us. Because at Pizza Hut, you can do all that - and more. You will work with smart, eager, experienced, fun people. And you should expect training, growth, with plenty of excitement, unique challenges, and a world of opportunity.
Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a management career with an innovative company, look no further than Pizza Hut.
Additional Benefits:
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!