Customer service manager jobs in Brandon, FL - 1,357 jobs

The Opportunity This is a unique opportunity to join Granite Communications and Security, a rapidly growing national provider of CCTV, Access Control, ISP, and VoIP solutions. This role provides full ownership of national operations, including P&L performance, operational execution, and strategic growth across multiple markets. Granite Communications and Security is seeking a General Manager to lead and scale operations across the United States. This leader will be responsible for standardizing processes, scaling project delivery, and building high-performing teams, while maintaining accountability for financial performance, staffing, and operational consistency nationwide. The ideal candidate is a hands-on, results-driven leader capable of operating at both the strategic and execution levels to support continued national expansion. Key Responsibilities Overall Leadership - Manage operations, Lead, coach, and develop PMs, APMs, Estimators, projects, systems, and profitability. Project Oversight - Supervise planning, budgeting, scheduling, and execution of residential and commercial construction projects from start to finish. Financial Management - Create and manage budgets, track expenses, and oversee divisional financials (P&L, balance sheets, income statements). Manage the operations budget and drive branch profitability. Partner with Sales to support growth and new business opportunities. Process Implementation - Build and improve workflows, systems, and operational structures to maximize efficiency and profitability. Resource Coordination - Manage labor, subcontractors, vendors, and materials to meet project requirements and timelines. Quality & Compliance - Ensure work meets codes, regulations, and company quality standards. Team Management - Hire, lead, and develop project managers and subcontractors. Client & Stakeholder Communication - Serve as the primary point of contact, providing updates and resolving concerns. Conduct regular 1:1 meetings focused on development, performance, and KPIs. Model a customer-first approach and lead the team to achieve 100% completion rate. Risk Management - Identify challenges early and implement strategies to mitigate risks. Monitor industry trends and implement best practices. Develop and execute annual business plans aligned with company goals. Step in to estimate or manage projects as needed to support branch capacity. Qualifications 8+ years of leadership experience in low voltage, electrical, or systems integration. Strong hands-on knowledge of structured cabling, access control, CCTV, intrusion, AV, DAS, or related systems. Proven experience managing crews, projects, and financial performance. What Success Looks Like Projects delivered on time, on budget, and with high customer satisfaction. Strong gross margins and healthy branch financial performance. Engaged, accountable, and high-performing operations team. Improved operational efficiency and scalable processes. Strong subcontractor partnerships supporting regional growth. Hands-on leadership while building scalable infrastructure. Capacity for planning and operating controls. Leadership development. (not just supervision) Compensation & Benefits Competitive salary based on experience and scope Performance-based bonus or incentive plan Benefits package include health insurance, Holiday pay, and PTO. Job Type: Full-time Pay: $140,000 to $170,000 Plus bonus (DOE) Ability to Commute: Lutz, FL (Required) Ability to Relocate: Tampa, FL: Relocate before starting work (Required) Work Location: In person

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Night (United States of America) Address: 7171 N DALE MABRY HWY City: TAMPA State: Florida Postal Code: 33614 Job Description: Demonstrates excellent written, verbal, and interpersonal communication and presentation skills for a diverse population. Educates, validates, and ensures accountability of all Patient experience tactics. Participates and ensures that rounding for outcomes occur daily. Manages and supervises day-to-day operations with the help of Assistant Managers, Team Leaders, and designated staff. Liaises with all divisions hospital-wide and regionally. Education: * Bachelor's [Required] Field of Study: * Bachelor's in Respiratory Therapy Required Work Experience: * 3+ years acute care rt experience [Required] Licenses and Certifications: Active and Current NBRC License as a Certified/Registered Respiratory Therapist through the National Board of Respiratory Care [Required] Registered Respiratory Therapist (RRT) [Required] Basic Life Support - CPR Cert (BLS) [Required] Advanced Cardiac Life Support Cert (ACLS) [Required] Pediatric Advanced Life Support Cert (PALS) [Preferred] Neonatal Resuscitation Program (NRP) [Preferred] • NBRC Neonatal/Pediatric Respiratory Care Specialty (RRT-NPS) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $31.55 - $58.69 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Senior Manager, Business Risk Management - U.S. Global Transaction Banking Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: Senior Manager, Business Risk, contributes to the overall success of the front office/business controls for U.S. Global Transaction Banking strategies and objectives. Providing supervisory support and devotes time learning subject matter expertise in the products and services offered by Scotiabank U.S. GTB business. Assist to ensure all activities conducted are in compliance with governing regulations, internal policies and procedures. Provides leadership, guidance and ultimate accountability to ensure business controls are monitored and implemented across U.S. GTB to drive business outcomes. This role will also oversee BAU activities along with projects to provide necessary guidance and expertise to ensure successful delivery. The role provides consultative guidance to business partners and mentorship to junior team members. Accountabilities: Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge; Lead self-identification of control gap activities / potential risks across all products (Deposits, Cash Management & Payments, Commercial Cards, Trade Finance and Working Capital Solutions) and functions for U.S. Global Transaction Banking; Owner for implementation of control gaps with support from Product Owners and Functions. Require ongoing tracking and monitoring. Lead governance forums with risk groups, business and internal controls to review overall health of the business; Support Internal Controls in completing compliance risk assessments (e.g., RCSA, CRCA, Risk ID, Scenario Analysis) and identify processes, risks, controls and corresponding ratings; Evaluate impact on operational risk management from changes resulting from business expansion into new geographies, new products and services, organic business growth, system changes/new implementation, regulatory requirements; Participate in the collation of information required by regulators and internal audit to facilitate the latter's examinations/reviews; Review regulatory and audit findings and work with business product owners to formulate responses; Experience in multiple, Cash Management, Global Transaction Banking Businesses (trade finance, term deposits, payments, liquidity management, DDA accounts with multi-currency support, correspondent banking, Spot FX, etc.); Knowledge in the operational aspects, compliance and business matters for various transactional / payment business lines including payments such as, FED wires, SWIFT, CHIPS, Domestic ACH, International ACH (IAT), Lockbox, and checks; Understanding of regulatory requirements related to some of the more complex U.S. Cash Management, GBP Deposits and Services, such as 15c3-3; Understanding of regulatory requirements related to some of the more complex U.S. Treasury services, such as Capital and Liquidity Requirements, Basel III, FRTB, Regulation D and Regulation W; Point person for front office business on operational/process, risk and compliance issues with the ability to communicate with senior personnel on detailed issues in business; Drive analyses of operational risk events (losses, gains and near-misses) to ascertain underlying causes and formulate action plans to address process breakdowns; Assist the business in coordinating and performing timely review of new transactions, products, and/or methods for effectuating transactions; Monitor adherence to related controls designed to manage risk and compliance; for example, but not limited to, limit breaches, market abuse, fair dealings with clients, auctions and compliance with regulatory requirements; Collaborate with Compliance and Risk Groups in supervisory reviews (e.g. Regulation D, Regulation W, Liquidity Portfolios Risk Review, etc.) through same-day and T+1 monitoring; Lead and develop monthly oversight reports, including trend analysis, for delivery to and discussion with the respective head traders/business line heads; Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates the Bank's risk culture and risk appetite statement throughout their teams. Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Education & Experience: University degree required, MBA preferred Experience in Finance is an asset 8+ years of experience in Finance or related fields; In-depth understand of the Bank's operations and controls, including knowledge of organization and infrastructure Strong knowledge in Global Transaction Banking (Deposits, Payments (Payables & Receivables), Liquidity Management, Commercial Cards, Trade Finance and Working Capital Solutions) Strong written and verbal communication skills, ability to guide decision making process and facilitate consensus; Strong leadership and project management experience Proven ability to learn and handle multiple priorities in a challenging work environment Ability to lead people and provide directions to achieve a common goal to drive a business outcome Ability to identify business problems by looking at underlined processes and operations Interested? At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture. What's in it for you? Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. #GTB Location(s): United States : Texas : Dallas || United States : Florida : Tampa || United States : Texas : Houston Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. Nearest Major Market: New York City Job Segment: Accounts Payable, Risk Management, Compliance, Internal Audit, Investment Banking, Finance, Legal

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $19.57 - $29.36 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company match *Company paid life insurance *Tuition reimbursement Employee assistance program Training and exciting career growth opportunities Referral program - refer a friend and earn a bonus Benefits may vary by position so ask your recruiter for details. Airport Location: Tampa Airport F&B Advertised Compensation: $51,327.00 to $54,694.00 Purpose: The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant. Essential Functions: Open and Close * Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements Staffing/Deployment Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility. Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives. Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team. Accepts, understands, adopts, trains and champions all Employee Engagement behaviors Ensures that the company has most current contact information for all associates working in the restaurant. Product Availability/Working Equipment Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability. Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company. Monitors and maintains restaurant equipment, schedules routine service or repairs as needed. Participates and manages company response to NSF and other audits Minimizes waste, records as needed and participates in food donation program. Brand Knowledge/Proficiency Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary Embraces technology and inspires employees to understand and adopt new technologies implemented by the company Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards Develops and implements creative strategies to increase revenue Visual/Vibe/Appeal Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed. Safety Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law Holds Managers accountable for ensuring all safety standards are understood and followed Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements. Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety Reporting relationship and other important information The GMI position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests. The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location. The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times. Minimum Qualifications, Knowledge, Skills, and Work Environment: GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned. Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful. Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement for each of these roles Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals Additional Information: To learn more about HMSHost and additional career opportunities, visit ************************ Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Nearest Major Market: Tampa

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team back-office services, recruiting, training, equipment, marketing, and more; you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience “Quality Service - Dedicated Professionals Proactive Management” from every branch. As GM, you ensure that promise is kept. Key Responsibilities: Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications: Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.

The Restaurant General Manager is responsible for the overall success of the restaurant, ensuring excellence in every aspect, from the team to the guests to the product. They oversee the implementation of company standards, programs, and policies, wi General Manager, Manager, Restaurant

Bella Cosa is a very busy and popular wedding venue located in Lake Wales, Florida. We host 300+ weddings a year. The venue is a part of the Gilchrist Collection, a collection of 12 wedding venues throughout the US and UK. Company Mission Statement: Celebrating marriage through unforgettable weddings with the timeless charm of our venues and the devotion of our teams tying the knot to every couple's unique love story. Perfection, no exception. About the Role The primary duty of this role is to oversee all operations of the venue including the management of all staff and vendors, communication with clients and guests, the oversight of all procedures throughout the day and quick resolution of any problems that may come up. Every day will be a little bit different and this role requires wearing many hats. You are the decision maker, head of multiple departments and responsible for all sales, wedding delivery, guest experience and overall presentation of the venue. It is crucial to have the ability to step in and perform all job roles - whether that be conducting a tour, coordinating a wedding, or scheduling general maintenance. Below is a brief description of the duties of this role, but more in-depth information can be provided while interviewing. Main Responsibilities Responsible for the viability and profitability of the venue. Including, but not limited to, running the Sales team of the venue to meet sales quotas issued by Head Office weekly, monthly and quarterly. Hiring new employees (including posting job ads, interviewing and choosing candidates for roles in the venue). Collecting and sending all payroll information. Creating and running all staff schedules. All grounds and building maintenance upkeep for the building. Including hiring, monitoring, paying and running any service vendors such as lawn maintenance, plumbing, cleaners, electrical, etc. As well as getting any non-optimum situations with the property handled promptly. Running the venue staff and keeping them inspired and productive. Inspecting all areas routinely and fixing any issues or problems that are found. Working with the staff to ensure they are trained and doing well. Reporting statistics for the venue to Head Office weekly. Handling all Purchase Order requests and updating/approving the Purchase Order sheet weekly. Approving any contract addendums for clients asking for changes/allowances in their contract. Approving any security deposit returns and sending all information about them to Finance. Weekly production meetings with Head Office to go over General Manager Delivery and Sales. Keeps the building stocked with all necessities to operate including cleaning supplies, bath tissue, cleaning equipment, hand soaps, etc. Ensures all management spreadsheets, calendars and documents are updated correctly and on time each week. Creates relationships with the community and other vendors to establish a network of wedding and event professionals that help bring business to the venue. Oversees all events in the venue and ensures that all goes smoothly and clients are happy. Ensures all client folders are up-to-date and includes all information needed for a successful wedding or event. Works with Head Office Sales and Marketing staff on all marketing efforts. Works with Head Office Interiors and Properties Departments to plan, strategize and execute any renovations, upgrades and changes to the property. Carries out all Human Resources functions within the venue, in coordination with the HR Rep at Head Office. This includes onboarding new employees, handling exiting employees, hiring, performance reviews, disputes, disciplinary actions, etc. About You This position will be a great fit for someone who is hard-working, outgoing and positive, an excellent problem solver, loves people, enjoys being helpful and serving others and of course, a genuine passion for weddings! A background in weddings/event management as well as experience managing a team is required. Weekend and evening availability is required as well as the ability to work a flexible schedule to meet the venue's needs. Benefits We offer full benefits after a probationary period including health insurance (fully covered), dental insurance, vision insurance, 401k and PTO. As we are a sales driven company, this position offers a base salary and commission based on sales and growth. To confirm you read the full job posting: Please answer this question in your application: "What is your favorite part of a wedding? (i.e. cake cutting, first dances, vows, etc.)" Job Type: Full-time, in office

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Customer Service Assistant Manager Are you an experienced Customer Service Assistant Manager looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Customer Service Assistant Manager Daily Responsibilities: Assistant Customer Service Managers usually play the role of a front man Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways In addition, they are assistants to the Customer Service Manager Assist in completing the duties of the customer service manager They serve as the customer service manager when their superior is not around Supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well Responsible for helping in the development and execution of training programs for customer service representatives Elevating all personnel performance related issues to the Manager of customer service immediately Provide excellent customer service to internal and external customers Overseeing a team of 30 employees Hours for this Position: TBD Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Qualifications Customer Service Assistant Manager Requirements: General degree or associate's degree from an accredited institution. Must have 1+ years of customer service experience Must have 1+ years of healthcare experience Additional Information Interested in being considered? If you are interested in being considered for the Customer Service Assistant Manager position, please contact Tyler at 407.478.0332 Ext 171

Customer Service Manager Acree Plumbing Air & Electric - Call Center | Tampa, FL 33619 Full-Time | Exempt | On-site Salary: $65,000 - $72,000 DOE + Annual Bonus Opportunity Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service. At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins! Why work for Acree Plumbing Air & Electric? Free On-site Barber Career advancement - our install and HVAC department managers started as techs at Acree, and now they run the show! Celebrate Wins! - Company-paid seasonal and annual events. Lead with Purpose at One of Florida's Fastest Growing Home Service Companies Acree Plumbing Air & Electric is expanding in Tampa, FL-and we're looking for a hands-on Customer Service Manager to lead our call center operations. This is a key leadership role responsible for coaching a team of 20+ CSRs, driving customer satisfaction, and optimizing booking and conversion rates. If you're a natural leader with a passion for delivering top-tier customer experiences and building high-performing teams, we want to hear from you. What You'll Do: Lead, coach, and develop a growing team of Customer Service Representatives Build onboarding and development plans to support CSR growth and performance Handle escalated calls and model high-level service recovery practices Monitor KPIs such as booking rate, conversion, and response time to drive team accountability Collaborate with dispatch and branch managers to maximize schedule capacity and customer satisfaction Develop and document SOPs to create consistency and operational excellence Continuously identify process improvements to boost team efficiency Recruit and train new team members as the department scales Foster a team culture built on trust, ownership, and world-class service What You Bring: Proven experience leading a high-performance customer service or call center team Proficiency in Microsoft Office, especially Excel, and call center software Strong communication skills and a customer-first mindset Track record of process improvement and cross-functional collaboration Comfortable in a fast-paced environment with multiple priorities Flexible availability, including occasional weekends Willingness to travel to other local branches as needed Preferred Qualifications: Bachelor's degree 5+ years of leadership experience in customer service Sales or negotiating experience a plus Why You'll Love Working With Us: Competitive salary + annual bonus opportunity Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Life and disability insurance Employee assistance program Generous employee discounts Career advancement and ongoing training Join a company that's committed to its people, its customers, and doing things the right way. Apply today to make an impact at Acree Plumbing Air & Electric in Tampa FL. Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities For more information on the Care Provider Background Screening Required follow this link: ******************************** External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $20.00 - $23.00 / Hour

Description Customer Success Supervisor Be a Leader in Customer Experience and Drive Long Term Retention Are you a strategic customer success leader with 3+ years of experience in customer retention while mentoring high performing teammates and driving measurable improvements in customer retention, add-on sales, and customer satisfaction? Do you excel at balancing hands on leadership with operational excellence across the entire customer lifecycle? Can you transform customer insights into scalable processes while maintaining a customer focused culture and increasing revenue? With 46 years of success as an AI powered trading technology pioneer, VantagePoint AI is entering an exciting growth phase, and we need an experienced Customer Success Supervisor to be a leader our customer coaching, customer service, and retention initiatives. Why VantagePoint AI? Join a recognized industry leader blending AI driven innovation with financial market expertise. Lead customer success within a close-knit, high-performance team of just under 100 professionals. Experience true work life balance with standard business hours (8:30 AM to 5:30 PM, limited weekends). Receive 100% employer paid healthcare and dental coverage. Thrive in a collaborative, people first culture that values both tradition and forward thinking strategies. Enjoy company sponsored social events, team building retreats, and a modern workspace in Wesley Chapel. Your Impact as Customer Success Supervisor You won't just support customers. You will be a versatile leader who excels across the entire customer journey, from frontline support to strategic retention initiatives. Your ability to flex between hands-on customer service, team mentorship, and cross-functional collaboration will directly impact customer satisfaction, loyalty, and long-term retention while ensuring operational excellence across all customer touchpoints. Customer Support Excellence & Team Development Lead by example in delivering exceptional customer support, actively handling escalations, complex cases, and high-priority customer inquiries Support, mentor, and develop team members across customer support, onboarding, and retention functions Stay deeply engaged in frontline support activities to maintain expertise, model best practices, and remain connected to evolving customer needs Help foster a culture of responsiveness, empathy, problem-solving, and continuous improvement throughout the support organization Assist in developing, implementing, and facilitating training programs focused on support quality, product knowledge, and customer communication skills Lead coaching sessions to elevate team performance in customer support delivery Demonstrate flexibility by seamlessly shifting between customer-facing support work, team mentorship, operational tasks, and strategic projects Customer Retention & Relationship Management Take ownership of retention initiatives by proactively identifying at-risk customers and implementing intervention strategies to prevent churn Monitor customer health metrics and support data-driven analysis to predict and address retention risks before they escalate Build and maintain strong relationships with key sales stakeholders, serving as a trusted advisor and escalation point for critical issues Support retention strategies designed to improve customer satisfaction and reduce attrition Collaborate with cross-functional teams to address customer pain points, resolve recurring issues, and enhance the overall support experience Track and analyze retention metrics, onboarding completion rates, time to value, and customer satisfaction scores to identify improvement opportunities Help implement proactive outreach programs that strengthen customer relationships and demonstrate ongoing value Versatile Customer Lifecycle Support Support the end-to-end customer journey from initial onboarding through renewal, demonstrating flexibility across all phases of the customer lifecycle Help design and optimize support processes, onboarding workflows, and retention touchpoints that drive product adoption and customer satisfaction Flex between operational execution and strategic planning to ensure seamless customer experiences at every stage Assist in implementing scalable systems and workflows for support ticket management, customer communication, and success operations Partner with Sales, Product, and Marketing teams to ensure smooth handoffs, consistent messaging, and alignment on customer goals Adapt quickly to shifting priorities, handling everything from urgent customer escalations to long-term process improvement initiatives Quality Assurance & Support Performance Support quality assurance frameworks specifically focused on customer support interactions, response times, and resolution effectiveness Monitor and analyze key support performance indicators including CSAT, NPS, first response time, resolution time, ticket volume, and customer satisfaction scores Conduct quality reviews of support tickets, calls, and customer interactions to maintain service excellence and identify coaching opportunities Use support data and customer feedback to drive continuous improvement in team performance and support delivery Assist in delivering insights and reporting to leadership with clear recommendations for enhancing support operations and retention outcomes Cross-Functional Collaboration & Customer Advocacy Serve as a strong Voice of the Customer, championing support feedback and retention insights across the organization Collaborate with Product teams to communicate recurring customer issues, feature requests, and support trends that impact retention Partner with Sales and Revenue Operations to ensure smooth post-sale transitions and proactive support for new customers Work with Marketing to leverage customer success stories, support insights, and retention data for lifecycle campaigns Coordinate with leadership to identify support inefficiencies, retention gaps, and opportunities for scalable, customer-centric solutions What You Bring to the TableRequired Experience & Expertise 3+ years of hands-on experience in customer support, customer success, or customer-facing operations Proven track record of delivering exceptional customer service while contributing to improved retention, satisfaction metrics, and operational efficiency Demonstrated experience supporting and mentoring customer-facing team members in support or success functions Strong background in handling customer escalations, resolving complex issues, and managing difficult conversations with professionalism and empathy Emerging leadership capabilities with readiness to take on supervisory responsibilities while maintaining active support involvement Bachelor's degree in Business, Communications, or related field (or equivalent experience) Hard Skills Deep expertise in customer support best practices, ticketing systems, and support workflows Data-driven mindset with experience tracking and reporting on customer support and retention KPIs (CSAT, NPS, churn rate, retention rate, response time, resolution time) Strong analytical skills with ability to identify support trends, diagnose retention issues, and implement data-informed solutions Proficiency with CRM platforms (Salesforce), customer support tools (Zendesk, Intercom, Freshdesk, or similar), and reporting systems Experience with customer journey workflows, support escalation processes, and retention lifecycle strategies Familiarity with quality assurance methodologies, support performance management, and customer feedback systems Understanding of SaaS business models, subscription metrics, and how support excellence drives revenue retention Soft Skills & Leadership Qualities Customer-first mindset with genuine passion for solving problems, delivering exceptional support, and building lasting relationships Exceptional communication skills with ability to handle difficult conversations, de-escalate tense situations, and influence across all levels Highly adaptable and versatile with proven ability to flex between hands-on support work, team leadership, strategic projects, and operational tasks Empathetic team player who builds trust, fosters collaboration, and supports team performance through coaching and mentorship Solution-oriented problem solver with ability to identify root causes of support and retention issues and implement scalable fixes Proactive and results-oriented with strong sense of ownership, accountability, and bias toward action Resilient and composed under pressure with ability to thrive in a dynamic, fast-paced support environment Willingness to roll up sleeves and handle frontline support, escalations, and complex customer issues to stay connected to customer needs and model excellence Growth mindset with eagerness to develop leadership skills while maintaining deep customer support expertise Preferred Skills Experience in fintech, financial services, SaaS, or high-growth technology environments with complex support needs Background in customer retention programs, churn analysis, or customer health scoring Exposure to support automation, customer onboarding tools, or lifecycle communication platforms Experience with multiple support channels (email, chat, phone, social media) Interest in pursuing certification in customer experience, support management, or quality assurance Compensation & Benefits Competitive base salary commensurate with experience 100% employer-paid healthcare and dental coverage Generous paid time off (PTO) and paid holidays Birthday leave Company-inclusive birthday, anniversary, and special achievement celebrations Professional development and growth opportunities in support leadership Work with cutting-edge A.I. technology in the fintech space Off-site company-sponsored events for employees and family members A stable and thriving company positioned for long-term growth, regardless of economic conditions Location & Work Arrangement On site employment at our modern offices in Wesley Chapel, FL (Tampa Bay Area) Be Part of Something Bigger At VantagePoint AI, you won't just manage customer support. You'll be a strategic leader helping independent traders achieve financial freedom by ensuring they receive world class service and support. This is your chance to make a measurable impact at a company that has been revolutionizing trading technology for over 46 years. Ready to lead? Apply today and help us write the next chapter in customer success excellence. We participate in E-Verify.

Ensuring customers are satisfied with products or services Letting customers or clients know about additional prodcuts or services Escalating queries and concerns Toubleshooting common issues with a prodcut or service Working with a team of CSR's and other departments to fidn appopriate solutions

Job Description U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. U.S. Water is a fast-paced and rapidly expanding company headquartered in New Port Richey, Florida, with a staff of over 950 employees in twenty states. The Customer Service Supervisor manages the operation of the Utility's Customer Service Department, which includes customer service, meter reading, and related work as required. This position class is responsible for the operation of the Utility's Customer Service Department, which can include: Oversee the day-to-day activities as it relates to Customer Service Representatives interacting with the Utility's customers, whether that be over the phone, in person, or via email Lead,train,andmotivateateamofcustomerservicerepresentativeswithin KPIStandards Developstrategiesandrecommendationstoenhancereliability,efficiency,andoverallcustomerservice Supervises,directs,assists,plans,organizes,assigns,andcoordinatestheworkoftheassignedcustomer service team. Ensures staff levels are consistent with the workload Continually monitoring various reports generated from management and/or the CIS vendor to ensure various Key Performance Indicators (KPIs) are being met and taking corrective action to address any deviations Analyze,investigate,andrespondtoawiderangeofissuesandconcerns,includingthehandlingofcomplex and sensitive customer complaints while ensuring disputes are resolved appropriately. Handle escalated customer inquiries or complaints, ensuring timely and satisfactory resolutions Conductqualitychecksandauditsoncustomer interactions Oversee the coordination of activities related to the Customer Service field team in meeting the KPIs, and client and customer expectations as outlined in the Contractual Obligations Identify and implement corrective action where necessary in completing the various Customer Service and Field Service tasks as assigned Meet the various KPI goals as outlined in the General Terms of the Contract and within the KPI Standards set forth for USWSC by the Client, such as: Service Order Completion Phone Contacts/time frames related to customer calls Customer Service Complaints Reports Aged Accounts Other KPIs as assigned Uphold all USWSC policies and procedures Ensure steps are taken to create a good working relationship between assigned clients and vendors. Provides required interaction and support between other customer service offices within USWSC All other duties as assigned. The Supervisor demonstrates good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and can interpret ordinances relating to public utilities. This employee demonstrates proven ability to converse with the public on difficult problems, referring only the most controversial matters to the C/S Manager. Work is performed under the general supervision of the CS Manager. EXAMPLES OF WORK (illustrative only): Conducts business with the public orally and by correspondence, answering questions requiring judgment, knowledge, and interpretation of the ordinances and County policy; Determines amounts and collects utility connection fees; Schedules and assigns work to subordinate employees and reviews their work for accuracy and completeness; Supervises front counter and customer service call rooms Keeps records and compiles reports pertaining to all phases of work performed; Supervises preparation and collection of utility bills; Maintains liaison with the Department of Finance in all matters concerning utility billing; Performs related work as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of business management and customer service functions; considerable knowledge of accounting and record-keeping; good knowledge of data processing applications and methods; considerable knowledge of field management and operations, ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work of large and diverse groups of employees effectively; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy. MINIMUM EDUCATION AND EXPERIENCE: Possession of a bachelor's degree in accounting, business administration or a related field, and three (3) years of progressively responsible accounting customer service and field service experience, including at least one (1) year in a supervisory capacity; OR any equivalent combination of experience and training which provides the required knowledge, skills and ability to perform the requirements of the position. Compensation and Benefits: Pay is commensurate with experience and market reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Job Posted by ApplicantPro

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Tittle: Customer Support Representative Location: Largo, FL Must have: 1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day) 2. Call center or retail customer service experience. 3. Excellent clear communication skills 4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017. 5. Must be able to start 8/22 Job Description: Role and Responsibilities Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week Determine specific breakdown location, and secure appropriate dispatch service for the customer Represent well established and internationally known brands Work in a positive, production driven environment Qualifications and Education Requirements Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide Ability to read maps and utilize internet resources to determine customer's location Active listening skills 1-2 years of experience in Customer Service (Call Center preferred) High School Diploma or equivalent Schedule Flexibility is a must Desire to help others Possess a positive attitude Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each) Intermediate Microsoft Office/Windows Proficiency Basic PC knowledge and ability Additional Information Please contact Roja Maturi at 727-378-1166

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Night (United States of America) **Address:** 7171 N DALE MABRY HWY **City:** TAMPA **State:** Florida **Postal Code:** 33614 **Job Description:** + Demonstrates excellent written, verbal, and interpersonal communication and presentation skills for a diverse population. + Educates, validates, and ensures accountability of all Patient experience tactics. + Participates and ensures that rounding for outcomes occur daily. + Manages and supervises day-to-day operations with the help of Assistant Managers, Team Leaders, and designated staff. + Liaises with all divisions hospital-wide and regionally. **Education:** + Bachelor's [Required] **Field of Study:** + Bachelor's in Respiratory Therapy Required **Work Experience:** + 3+ years acute care rt experience [Required] **Licenses and Certifications:** + Active and Current NBRC License as a Certified/Registered Respiratory Therapist through the National Board of Respiratory Care [Required] + Registered Respiratory Therapist (RRT) [Required] + Basic Life Support - CPR Cert (BLS) [Required] + Advanced Cardiac Life Support Cert (ACLS) [Required] + Pediatric Advanced Life Support Cert (PALS) [Preferred] + Neonatal Resuscitation Program (NRP) [Preferred] - NBRC Neonatal/Pediatric Respiratory Care Specialty (RRT-NPS) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $31.55 - $58.69 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Respiratory Services **Organization:** AdventHealth Carrollwood **Schedule:** Full time **Shift:** Night **Req ID:** 150707858

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Food & Beverage General Manager is responsible for leading the efficient, professional, and profitable operations of all food and beverage services at the assigned OVG venue. This key leadership role oversees all aspects of the department, including full-time, part-time, and managerial staff, while ensuring adherence to all applicable state and federal labor laws, health and sanitation standards, and alcohol service regulations. Beyond day-to-day operational excellence, the General Manager plays a strategic role in identifying and securing new revenue opportunities, both within the venue and through external partnerships. The ideal candidate is a dynamic leader with a strong business acumen, a passion for guest experience, and a commitment to delivering best-in-class service in a fast-paced, high-volume environment. This position reports directly to the Regional Vice President of the Northeast. This role will pay an annual salary of $165,000-$175,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until March 6, 2026. Responsibilities Ensure the legal, efficient, professional, and profitable operation of the assigned OVG venue. Generate, analyze, and review financial reports, including budgets, forecasts, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and profit & loss (P&L) statements. Focus on pushing team to providing the highest level of Guest Satisfaction while staying within financial goals set with senior leadership and client. Meet regularly, work closely and provided detailed reporting to our client direct reports. Work with partnership team on gaining new venue partnership opportunities and also focus on ways to grow current relationships. Serve as the final decision-maker on all equipment purchases and leases. Handle conflict resolution, including last-resort mediation, arbitration, and labor negotiations, as applicable. Author, review, and revise policies and procedures as necessary to ensure operational compliance and efficiency. Draft, revise, and authorize contracts and terms of agreement. Oversee staff scheduling and labor allocation to meet operational demands. Analyze ticket sales in relation to projected staffing needs, market demographics, and forecast point-of-sale to guest ratios. Evaluate historical sales and purchasing data to identify trends, purchasing patterns, and determine accurate cost of goods. Program and maintain the point-of-sale (POS) system to ensure accurate financial reporting, inventory tracking, and commodity level monitoring by location. Guide and support managers in setting and achieving department goals. Provide clear direction and follow up on all assignments to ensure accountability and execution. Conduct regular inspections of operations to verify adherence to established quality and service standards. Accurately prepare and submit required reports on time; follow up with department heads to ensure timely and complete reporting across all areas. Develop and lead an effective, performance-driven management team. Offer consistent leadership, training, and resources to support management success. Evaluate manager performance regularly and provide constructive feedback and recommendations for improvement. Collaborate with department heads to review and enhance menus and marketing strategies. Foster and maintain strong, positive relationships with client, managers, suppliers, vendors, and the public to enhance the venue's reputation. Perform other duties and responsibilities as assigned. Qualifications MA or MS; BA or BS with business-related major; Minimum 10 years management experience in food-related or concessions industry. Concessions Manager Certificate from the National Association of Concessionaires. Nationally recognized, advanced food service sanitation training course certification. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to make sound business/operations decisions quickly and under pressure. Ability to speak, read, and write in English. Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access. Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations. Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages). Ability to handle cash accurately and responsibly. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. Ability to work independently with little direction. Experience in a fast paced arena, ballpark or stadium preferred. Accounting minor or credits preferred.