Director of Customer Experience Transformation
Customer service manager job in Baldwin Park, CA
The Director of Customer Experience Transformation (CX) is a strategic and forward thinking leader responsible for transforming how Athens Services understands, designs, and delivers exceptional customer experiences across every touchpoint.
This role leads the innovation, analytics, and improvement engine behind our Experience Strategy-empowering teams through data, technology, and human-centered design to create lasting loyalty and operational excellence.
A passionate advocate for both customers and employees, this leader will use advanced experience management platforms-particularly Qualtrics XM-to translate insights into measurable outcomes, driving continuous improvement across service, operations, and digital channels.
Key Responsibilities
Strategic Leadership & Transformation
• Develop and execute the enterprise-wide Customer Experience Strategy that aligns with Athens' “People, Service, Environment” values and supports organizational growth.
• Lead a portfolio of transformation initiatives focused on experience innovation, data driven decision making, and continuous improvement.
• Partner cross-functionally (Operations, IT, Sales, HR, and Marketing) to embed CX principles into systems, processes, policies, technology, and daily practices.
• Serve as a trusted advisor to leadership peers translating insights into strategic priorities, policies, and action plans.
Experience Management & Analytics
• Champion Qualtrics Experience Management (XM) as the backbone of Athens' voice-of customer program, overseeing deployment, adoption, and integration with enterprise systems.
• Lead customer persona identification and segmentation to ensure programs and communications are tailored to the unique needs, behaviors, and motivations of each customer group.
• Design and maintain end-to-end customer journey maps that visualize key pain points and moments of truth across the service lifecycle, driving targeted improvements and innovation opportunities.
• Design dashboards, scorecards, and analytics that measure NPS, CSAT, CES, retention, and service excellence across customer journeys.
• Identify emerging patterns and predictive indicators to proactively resolve service friction and elevate customer trust.
• Use AI, automation, and advanced analytics to transform raw feedback into strategic insights and innovation opportunities.
Operational Excellence & Process Innovation
• Lead continuous improvement initiatives using Lean, Six Sigma, and service design methodologies to improve end-to-end experiences.
• Redefine KPIs, SLAs, and quality metrics to align with world-class standards enabled through Genesys and Qualtrics integration.
• Oversee change management and readiness across departments to ensure successful adoption of new CX tools and processes.
Team Leadership & Culture
• Lead and inspire a diverse team of customer experience professionals, analysts, and leaders.
• Cultivate a customer-obsessed culture grounded in empathy, accountability, and performance excellence.
• Foster collaboration, recognition, and growth-ensuring that every employee understands their role in creating exceptional experiences.
Innovation & Future Readiness
• Benchmark against global best practices and design-thinking frameworks to keep Athens on the forefront of CX innovation.
• Leverage technology, automation, and AI-driven personalization to anticipate customer needs and deliver seamless interactions.
• Represent Athens as a thought leader in customer experience, both internally and within the industry.
Qualifications Required
• 10+ years of progressive leadership in customer experience, service operations, or transformation roles.
• Proven success implementing or managing Qualtrics XM or similar experience management platforms (Medallia, Salesforce Experience Cloud, etc.).
• Deep expertise in CX strategy, analytics, and change leadership across complex, multi-site organizations.
• Strong analytical, problem-solving, and storytelling skills-able to translate insights into executive-level recommendations.
• Excellent communication and influencing skills with cross-functional and executive teams.
• Bachelor's degree in Business, Marketing, Organizational Leadership, or related field.
Preferred
• Master's degree (MBA or similar) preferred.
• Certification or experience in Lean Six Sigma, Service Design, or Process Improvement.
• Experience leading large-scale customer operations or contact center transformations.
• Bilingual English/Spanish and local market understanding (Southern California) a plus.
Why Join Athens
At Athens, Experience is Everything. As we modernize our systems, elevate service delivery, and strengthen our connection to the communities we serve, this role will be pivotal in designing the future of customer experience-one that blends technology, analytics, and heart to deliver excellence every day.
Customer Success Manager [80695]
Customer service manager job in Culver City, CA
We're partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team.
The application deadline for this role is XX/XX/XXXX.
Customer Success Manager Responsibilities:
Build and nurture strong client relationships, acting as the main point of contact throughout campaigns.
Manage end-to-end campaign setup, including creative production, asset review, and trafficking.
Monitor campaign performance, optimize media plans, and deliver insights to maximize results.
Collaborate with internal teams to align campaign strategies and ensure client satisfaction.
Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth.
Customer Success Manager Qualifications:
Bachelor's degree in Sales, Advertising, Marketing, or Business.
At least 3 years of experience in digital media planning and/or buying.
Strong knowledge of industry metrics and advertising ecosystems.
Excellent customer service skills with the ability to translate client needs into effective recommendations.
Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools.
Perks and Benefits:
Medical, Dental, and Vision Insurance.
Life Insurance.
401(k) Program.
Commuter Benefit.
eLearning and Ongoing Training.
Education Reimbursement.
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
Customer Service Project Manager
Customer service manager job in Pomona, CA
Job Title: Project Manager I
Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview)
Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)
Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office)
Job Description:
Support project management staff in completing necessary tasks/deliverables to ensure project success
Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity
Collaborate and communicate with both internal and external stakeholders on project status
Perform necessary tasks to ensure project completion such as (but not limited to):
Sending easement requests
Sending contracts/invoices
Confirming receipt of payment/executed contracts
Releasing meters to operations personnel
Checking project status and dependencies, and communicating status to internal and external stakeholders
Inputting data into systems
Generating reports regarding project status/health and providing to both internal and external stakeholders
Processing initial customer submittals, and routing the submittals to the appropriate stakeholders
Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders
Attend status update calls with stakeholders, and presenting on current project status
Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives
Job Qualifications:
Min High School Diploma or equivalent
Min. 2 years analytical experience reviewing and interpreting data sets
Min. 2 years project coordination/management experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Utility industry experience preferred
Experience with database software (Access, SAP, or equivalent)
Field work not required, the onsite work will be done from an business office
Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well.
This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented.
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Director, Talent Relations
Customer service manager job in Los Angeles, CA
Department: Awards Productions and Events
Reports to: Chief Oscars Officer
Employment Type: Full-Time/Exempt
Compensation: $105,000.00 - $115,000.00
Summary/Objective:
The Academy of Motion Picture Arts and Sciences seeks a dynamic and experienced Director, Talent Relations to lead talent engagement and management across high-profile programs and events for the Academy, Academy Foundation, Academy Museum, and the Oscars . This role is responsible for cultivating and maintaining professional relationships with filmmakers, artists, including Academy members and industry leaders, to ensure their participation enhances the mission-driven work of the Academy.
The Director will collaborate across departments with internal teams and external partners to secure talent for film programs, public events, and educational initiatives, including support for the Oscars . The ideal candidate is a strategic thinker, an exceptional communicator, and an experienced relationship builder with a deep respect for filmmakers and artists, as well as an understanding of the fast-paced, high-profile environment in which the Academy operates.
Essential Functions of the Job:
Oversee talent relations across the Academy -leading outreach efforts.
Secure and manage participation of filmmakers and artists for Museum exhibitions, public screening programs, and signature events such as the Student Academy Awards, Sci Tech Awards, and Oscars-related events.
Collaborate with internal teams, including event production, marketing and communications, curatorial, programming and education, member relations, and digital to align talent appearances with institutional goals.
Serve as a liaison between Academy-wide events and high-profile talent, their representatives, studios, and partners - working collaboratively with internal teams to support and fulfill requirements necessary for each event and program.
Guide and support talent engagement for year-round programs, including educational initiatives, global outreach, and community engagement.
Manage a team of direct reports and work with external consultants and vendors, oversee talent tracking reports, agendas, and update documents for leadership.
Oversee, manage, and train teams involved with talent outreach, onsite experience, and logistics at Academy-wide events.
Maintain comprehensive and up-to-date knowledge of the entertainment landscape, including emerging talent and cultural trends.
Required Competencies:
A minimum of 6 years' experience is required in talent relations, publicity, artist management, cultural and/or nonprofit, or a related field within the film, media, or arts industries.
A bachelor's degree is preferred but not required.
Must have at least 3 years of people management experience, including direct oversight of staff performance management and professional development.
Established network of professional contacts and relationships with artists and industry representatives, with knowledge of global talent strategy, preferably within the entertainment industry.
Strong project management skills with the ability to lead multiple programs simultaneously.
Exceptional interpersonal and communication skills, with a high level of discretion.
Intermediate proficiency in MS Office Suite and various electronic communication tools.
Experience working on live events, red carpet moments, and high-stakes talent engagements preferred.
Proven ability to work collaboratively in a professional work environment and diplomatically with internal teams and external stakeholders.
A passion for film, history, and advancing the Academy's mission to inspire imagination and connect the world through cinema.
Availability to work evenings and weekends, as needed, for events and programming.
A commitment to diversity, equity, accessibility, and inclusion.
Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.
Benefits:
Comprehensive medical, dental, and vision coverage.
Life insurance.
15 days of PTO, plus company-paid holidays.
Additional time off, including summer hours, winter hours, and a cultural floating holiday.
Paid sick leave.
Paid parental leave.
401k retirement plan with a company match.
Clean Air Commuter Program.
Employee Assistance Program through CompPsych Guidance Resources.
Wellness benefits through Cigna Healthcare.
Free access to 16,000+ online courses through LinkedIn Learning.
Free Academy membership screenings.
Free tickets and screenings at the Academy Museum.
Employee discounts through LifeMart and Working Advantage.
Customer Success Manager
Customer service manager job in Los Angeles, CA
Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.
We are seeking a Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.
Key Responsibilities:
Client Strategy & Success
Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals.
Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.
Account & Revenue Management
Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
Identify opportunities to optimize and scale client programs through tailored solutions and best practices.
Cross-Functional Collaboration
Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.
Partner with creators to ensure content meets brand expectations and delivers measurable impact.
Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.
Qualifications:
3+ years of experience in account management or customer success, working directly with marketing agencies or brands.
Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.
Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
Analytical mindset, with the ability to interpret data and provide actionable insights.
Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.
Social Native Perks:
One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.
Attractive health, dental and vision insurance coverage
Competitive compensation structure
401(k) retirement plan
Unlimited vacation policy
Sr. Customer Service Representative
Customer service manager job in Orange, CA
Johnson Service Group (JSG) is seeking a Sr. Customer Service Representative in Orange, California. Bilingual in English and in one of Company's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish) is on-site. Work Schedule: Monday to Friday (8:00a.m.- 5:00p.m.)
Hourly pay range: $24.00-$33.00 per hour
Minimum Qualifications
High school diploma or equivalent PLUS 2 years of experience in customer/member service, including 1 year of call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Typing speed of 35 words per minute (WPM) required.
Bilingual in English and in one of Company's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.
Preferred Qualifications:
1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.
Duties & Responsibilities
Addresses member and provider inquiries, questions and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures).
Supports in the coordination of member's health care and social service needs both within and outside the medical group and Company.
Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
Initiates referrals to both internal and external care management departments and other department/government or community agencies.
Maintains departmental productivity and quality standards.
Follows through and completes all member and provider inquiries or requests during the original member and provider interaction. Provides additional follow-up assistance as needed.
5% - Other
Completes other projects and duties as assigned.
Minimum Qualifications:
High school diploma or equivalent PLUS 2 years of experience in customer/member service, including 1 year of call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Typing speed of 35 words per minute (WPM) required.
Bilingual in English and in one of Compnay's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.
Preferred Qualifications:
1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800
Customer Service Manager
Customer service manager job in Huntington Park, CA
Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255)
Salary: Up to $70K annually
We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team.
We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth.
What You'll Do:
Lead day-to-day operations of the on-site customer service department
Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations
Analyze customer feedback and performance metrics to drive continuous improvement
Develop, implement, and maintain customer service policies, procedures, and best practices
Hire, train, coach, and manage a high-performing team
Partner cross-functionally with operations, accounting, sales, and logistics
Maintain high standards of professionalism, responsiveness, and accuracy
What We're Looking For:
Proven experience in Customer Service Management or customer support leadership
Strong analytical and problem-solving skills
Excellent written and verbal communication
Demonstrated ability to lead and motivate a team
Ability to thrive in a fast-paced, on-site environment
Prior experience with ApparelMagic strongly preferred
Bachelor's degree in Business, Communications, or related field preferred
Systems & Tools Experience (Preferred):
ApparelMagic
Shopify
Gorgias
Amazon Seller Central
NU Order
GS1
EDI
Why Join Us:
Leadership role within a fast-growing premium fashion brand
Opportunity to build and scale a department with real impact
Collaborative, entrepreneurial work environment
Competitive compensation based on experience
Plant Manager
Customer service manager job in Irvine, CA
Core Requirements:
Bachelor's degree
10+ years in Manufacturing Operations management
Prior P&L responsibility for aerospace supplier operations
Preferred Requirements:
MBA degree
The successful candidate will play a crucial role in executing business goals and objectives to achieve profitable and sustainable growth. This includes implementing key business initiatives, including lean manufacturing and building high-performance teams.
CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and more than 1,600 Manufacturing placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement.
Responsibilities:
Complete leadership responsibility for performance and overall development of the business unit
Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals
Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments
Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals
Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughout
Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost
Confidentiality is guaranteed. Applications require a resume/CV with contact information.
Learn more about us at CiresiMorek.
Manager, New Clinic Openings & Local Marketing Activation
Customer service manager job in Irvine, CA
Reports to: Vice President, Marketing
Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience.
Role Summary
The Manager, New Clinic Openings & Local Marketing Activation drives the success of Hydration Room's new clinics by leading marketing activities from pre-opening through maturity. This role ensures each new location launches with strong community awareness to conversion, early patient trial, and membership momentum , and a repeatable framework for growth.
As part of the Marketing team, this person collaborates across Operations, Finance, and Clinic Staff to bring new clinics to life by building local brand awareness, driving foot traffic, bringing in new patients, aligning execution, and turning insights into real-time, scalable actions.
Welcome to your healthy place.
Core Role Responsibilities:
New Clinic Ramp & Local Activation
Lead all pre-opening and launch marketing initiatives, including digital, grassroots, and in-market activations.
Build and manage local marketing calendars to generate awareness, drive patient volume, and accelerate membership ramp.
Coordinate all local signage and in-clinic collateral, ensuring brand consistency, timely production, and high-quality execution.
Partner with the marketing team to localize creative and messaging for each market while maintaining visual and voice alignment with brand standards.
Create KPIs and analyze market-level performance data (awareness, acquisition, conversion, retention) to identify key drivers of success and opportunities for optimization.
Create market and partnership lists to support targeting, outreach, and promotional planning. Show return on investment.
Paid Media & Performance Collaboration
Work with the marketing and media teams to support budget allocation, campaign setup, and performance reporting for new clinic launches.
Review campaign dashboards, share insights, and recommend adjustments to optimize spend and conversion performance.
Community Partnerships & Outreach
Build relationships with local fitness studios, wellness partners, and community organizations.
Negotiate cross-promotional partnerships and sponsorships to expand Hydration Room's local footprint.
Work with the Social Lead to coordinate local influencer and ambassador activations, leveraging user-generated content (UGC) for authenticity and reach.
Membership Growth
Lead pre-opening membership campaigns, including digital funnels, referral programs, and local outreach.
Collaborate with Wellness Coordinators (WCs) by providing scripts, training, and promotional support for new offers and events.
Partner with the marketing team to deploy email and SMS lifecycle campaigns that drive rebookings, reviews, and memberships.
Use data to guide offer strategies, including when to extend or expire based on conversion performance.
Grand Openings & Events
Plan and execute grand opening events, media coverage, and community activations that drive awareness and early adoption.
Manage signage, collateral, and events.
Serve as the marketing point of contact on-site during opening week to ensure coordinated execution and brand alignment.
Reviews & Reputation
Provide reporting on review quantity and quality for new clinics, tracking progress and trends.
Support Operations and Clinic Staff with review scripts, training, and tactics to encourage positive feedback and increase review volume.
Cross-Functional Collaboration& Leadership
Partner with Operations to align staffing, readiness, and patient experience with marketing activations.
Collaborate with Finance and Marketing Leadership on budget management and ROI analysis.
Act as an internal ambassador for local marketing excellence, influencing clinic teams through consistent communication, training, and hands-on support.
Capture and share best practices and lessons learned to strengthen future openings and drive scalable growth.
What We Offer:
A fun, growing workplace where you can promote health and wellness in your community.
Direct impact on Hydration Room's ability to grow and deliver accessible wellness care.
Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team.
Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand.
Career development opportunities.
Free IV/Injection perks program.
Vacation time.
Participation in a 401k program.
Employee Assistance Program.
Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees.
The salary range for this role is $85,000 - $95,0000 per year. Bonus eligble.
Qualifications & Required Skills:
4+ years of experience in multi-unit wellness, fitness, or retail marketing.
Proven success in pre-opening, local marketing, and community partnership development.
Experience working with paid media, creative, and analytics teams to drive performance.
Strong understanding of marketing tools and platforms, such as Google Ads, Meta Ads Manager, HubSpot, and CRM dashboards.
Excellent project management and organizational skills, able to manage multiple openings simultaneously.
Data-driven mindset with the ability to interpret insights and act on them quickly.
Strong interpersonal and communication skills with both internal teams and external partners.
Willingness to travel up to 40-50% to support openings across California and future markets.
Physical Requirements:
Ability to sit at a desk for prolonged periods
Ability to stand for prolonged periods of time if needed
Must be able to traverse the entire facility
Must be able to lift up to 15 pounds at times
This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.
Studio Manager
Customer service manager job in Los Angeles, CA
Studio & Front Desk Manager
Karen Lord Pilates Movement - Los Angeles, CA
Full-time | Multi-location wellness studio (3 locations + 4th opening Jan.)
About Us
Karen Lord Pilates Movement offers a modern classical-Pilates experience with an athletic edge. We currently operate three locations and will open our fourth in January. We're seeking a dedicated leader who loves fitness + wellness and shares our brand's contemporary, inclusive ethos.
Your Role
As Studio Manager, you are the operational backbone of our studio network. You'll oversee people, process, and guest experience-ensuring each location feels exceptional, efficient, and aligned with our brand.
Key Responsibilities:
Recruit, hire, train and, when necessary, terminate front-desk staff; build and manage weekly staff schedules.
Serve as primary operational contact for front-desk and trainer teams.
Optimize trainer schedules, manage private-session bookings, and respond to client inquiries.
Deliver outstanding customer support; resolve client concerns calmly and positively.
Maintain and update studio policies, procedures, and operations manuals.
Enforce studio standards and ensure staff + clients follow guidelines.
Manage product inventory, supplies, and ordering workflows.
Represent ownership, execute strategic vision, and organize special events + brand collaborations.
Maintain a clean, organized, and professional studio environment.
The role may include some front-desk hours when needed.
Driving required: the position will travel to multiple locations.
Required Skills & Attributes
Proven interpersonal + leadership skills; customer-service oriented.
Highly organized with strong multitasking and operational focus.
Exceptional attention to detail and a proactive mindset.
Tech-savvy: adept with scheduling systems, Mindbody software, and business operations.
A kind, positive, upbeat personality that aligns with our inclusive studio culture.
Interest in fitness and wellness; experience in a studio environment strongly preferred.
Why You'll Love Working Here
Join a growing boutique Pilates group with expansion ahead.
Work in a supportive, care-first team culture that values growth and internal promotion.
Opportunity to lead and shape operations across multiple locations.
Compensation & Benefits
Salary is competitive and commensurate with experience. We also offer opportunities for growth, team development, and involvement in a rapidly expanding studio brand.
To Apply:
Send your resume and a brief cover letter explaining why you're excited about joining Karen Lord Pilates Movement. We look forward to speaking with you!
Job Type: Full-time
Benefits:
Employee discount
Paid time off
Work Location: In person
Restaurant District Manager - Orange County (CA)
Customer service manager job in Irvine, CA
🌟 Join Luna Grill as a District Manager - South Orange County CA
💰 Pay: $90,000 - $110.000 + bonus
📈 Reports to: Regional Director of Operations
🚀 Lead with Impact
This is a leadership role - not a maintenance job. At Luna Grill, the right people in place create amazing guest experiences - and the numbers follow. You'll lead multiple restaurants, grow high-performing General Managers, inspire teams, and drive results - all while living our culture and values every day.
🎯 What You'll Do
Lead and mentor up to 6 restaurant General Managers, ensuring operational excellence
Partner with managers to build and execute business plans that drive revenue growth and cost control
Conduct regular restaurant visits, coaching and supporting teams in real time
Ensure quality, safety, and guest service standards are consistently met
Manage financial performance, labor, and inventory, while analyzing trends and reporting to the Regional Director
Utilize Luna Grill training tools to develop your teams, including progressive discipline and personal development plans
Actively recruit and retain restaurant talent
Maintain a calm, tactful demeanor when dealing with difficult situations.
Collaborate with the Regional Director to execute company initiatives and strategic goals
🌟 Luna Grill Core Values
We are Lunatics - and we mean every bit of it. We live our values in every action and decision:
Social: We build authentic connections - with guests, teams, and each other.
Transparent: We communicate openly, honestly, and respectfully.
Positive: We lift each other up and celebrate wins together.
Prideful: We take ownership of our work and our impact.
Integrity: We do what's right - even when no one is watching.
📆 Your 30/60/90 Days
First 30 Days:
Step into our world. Immerse yourself in the Luna Grill culture and build strong relationships with managers and teams. Learn operations hands-on, starting in Prep, moving through the Kitchen Line, then experiencing Front of House, and finally understanding the financials that drive our restaurants. This is your foundation - seeing every role and how it connects to creating raving fans.
60 Days:
Focus on building relationships and understanding your district. Visit each location regularly, get to know your teams, General Managers, and peers, and observe how each restaurant operates within the Luna Grill culture. This is your observation phase - listening, learning, and identifying opportunities to strengthen connections and trust.
90 Days:
It's time to take off. Empower your General Managers and teams, implement strategies, and lead with confidence. Operational standards are being met consistently, teams are engaged and performing at their best, and financial results are improving. Your leadership is now fully driving growth, retention, and guest satisfaction - showing the impact of people-first leadership in action.
💎 Benefits & Perks
Competitive Pay + bonus potential
Health coverage & paid time off & 401K
Mileage reimbursement for district visits
Continuous professional development and leadership growth
Opportunity to shape culture and develop future leaders
✅ Requirements
5+ years multi-unit District Management experience in foodservice
3+ years restaurant supervisory/management experience (FOH + BOH)
Must be able to work with an office, restaurant, and outside environment.
Must have a flexible schedule including weekends.
Strong P&L, operational, and leadership skills
Excellent coaching, communication, and team-building abilities
Proficiency in Microsoft Word, Excel, PowerPoint
Bilingual (Spanish/English) Preferred
Able to manage multiple projects and timelines
🌟 Why Luna Grill?
We are growing, innovating, and leading fast-casual dining. If you thrive on building culture, coaching talent, and delivering results, you'll feel at home here. Join us and be part of something bigger than a job - a team, a movement, a legacy. 👉 Ready to make an impact? Apply today and start leading the future of Luna Grill!
Luna Grill participates in E-Verify for all positions.
E-Verify is an internet-based system operated by the US Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the eligibility of new employees to work in the United States. E-Verify checks information provided on an employee's Form I-9 electronically against records contained in DHS and SSA databases.
Luna Grill is an equal opportunity employer. We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. Luna Grill also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law
Senior Manager, Publishing (Games) Temp
Customer service manager job in Los Angeles, CA
Who We Are
We are Skybound.
We love creators. We love fans. We love thrilling games, indelible images, and moving stories. Our roots are in comics, but our brands extend to video games, television, movies, merchandise, and live experiences. We take special pride in original tales, fresh characters, and diverse voices.
From well-known franchises to freshly-minted originals, we offer the chance to join brilliant creators shaping a new generation of entertainment in a concentrated, agile environment where every perspective matters, and any idea can create a breakthrough.
Opportunity
Skybound is looking for an owner-minded Senior Manager, Publishing to lead go-to-market efforts on
Invincible VS
and future titles across the Skybound Games portfolio. This individual will be a strategic driver of product marketing across development, marketing and Skybound's broader entertainment ecosystem.
As the lead on go-to-market strategy, you'll craft player-centric plans rooted in insights, shape product positioning, and bring campaigns to life in ways only Skybound can. You'll partner closely with our Development team oo ensure our games are launched with intention, creativity, and a unified narrative - across community, content, paid media, digital storefronts, influencers, PR, events, and beyond.
You bring structure to ambiguity, thrive in cross-functional environments, and understand how to move from big-picture strategy to hands-on execution. If you're passionate about connecting games with players and finding bold, unexpected ways to stand out in a crowded market - this is your role.
Reports: This position will report to Skybound's Senior Director, Publishing (Games)
Responsibilities Include:
Develop and lead go-to-market plans for Skybound Games titles by defining target audiences, prioritizing features, and creating player-first messaging strategies.
Shape and validate product positioning, ensuring clear, compelling narratives for players and stakeholders from concept through launch.
Collaborate with internal and external Development teams to understand the product roadmap, align on vision, and give feedback that supports long-term development and player satisfaction.
Serve as the central driver of campaign execution - identifying blockers, enabling teams, and connecting the dots across all marketing functions.
Partner across Skybound teams (Comics, Licensing, Content, Social, Community) to ensure fully integrated, cross-medium campaigns.
Collaborate with Creative, UA, Community, Influencer, Events, and PR leads to bring campaigns to life across all player touchpoints.
Use data and player research to inform marketing decisions and product feedback loops.
Monitor performance metrics, define KPIs, and report on campaign effectiveness and ROI.
Champion bold thinking and risk-taking - bringing fresh ideas for launching and sustaining games in ways that break through the noise.
Role Requirements:
6+ years of experience in brand, publishing or product marketing, preferably in the games industry.
Demonstrated success launching and sustaining live digital products or services.
A strategic thinker with hands-on experience turning insights into high-performing campaigns.
Proven ability to lead cross-functional initiatives and coordinate internal/external teams toward shared goals.
Strong data literacy - able to track KPIs, interpret player insights, and apply learnings to future campaigns.
A compelling storyteller - both in written communication and in your ability to rally teams around a marketing vision.
Skilled in campaign planning, messaging strategy, and channel coordination.
Game industry experience as both a professional and a player.
Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment.
Bachelor's degree in Marketing, Business, Communications or related field. MBA is a plus.
Salary Range: $130,000 - $150,000 USD / Year
Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training, level of responsibility, budgetary considerations, and tenure at the company.
The salary range listed is just one component of the total compensation package for employees.
Compensation decisions are dependent on the circumstances of each role.
Benefits
Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement.
Company Overview
Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including
The Walking Dead
and
Invincible
.
Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling
The Walking Dead
video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres.
Invincible
is one of Skybound's tentpole franchises (celebrating 20 years!) and spans the world of comic books, merchandise, video games, and the critically acclaimed adult animated television series on Prime Video. Now in its second season, the television show has consistently ranked as one of Prime Video's top-streamed series with a 99% score on Rotten Tomatoes.
The show stars Steven Yeun, with Sandra Oh, Zazie Beetz, Grey Griffin, Chris Diamantopoulos, Walton Goggins, Gillian Jacobs, Jason Mantzoukas, Ross Marquand, Khary Payton, Zachary Quinto, Andrew Rannells, Kevin Michael Richardson, Seth Rogen, and J.K. Simmons. Executive producers include Skybound's own Robert Kirkman, David Alpert, and Margaret M. Dean.
Equal Opportunity Employer
At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status.
Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance.
For more information on our Privacy Policy, visit: ***************************************
General Manager(Air Freight/Warehouse) - Fluent in Mandarin
Customer service manager job in Carson, CA
General Manager - Air Freight Import & E-commerce Logistics
A fast-growing international logistics company specializing in air freight import and cross-border e-commerce parcels. We handle both traditional B2B cargo and high-volume parcel shipments from Asia to the U.S., covering air transport, customs clearance, LAX terminal pickup, warehouse breakdown, sorting, and last-mile distribution.
Key Responsibilities
• Oversee all Los Angeles operations: air import, customs clearance, LAX terminal pickup, warehouse breakdown, and distribution.
• Manage both bulk cargo and small parcel business lines.
• Lead cooperation with airlines, terminals, customs brokers, and trucking partners.
• Supervise warehouse operations including ULD breakdown, sorting, palletizing, and dispatching.
• Implement cost control, efficiency optimization, and compliance processes.
• Build and manage local teams (operations, customs, warehouse, admin).
Qualifications
• 5+ years of air import logistics or cross-border e-commerce experience.
• In-depth understanding of customs clearance, LAX cargo terminal operations, and warehouse breakdown procedures.
• Proven experience in team management and cross-department coordination.
• Strong communication and problem-solving skills; bilingual English/Chinese preferred to work with the cross-border team.
• Resources in LAX terminals, customs brokers, or trucking are a plus.
Studio Photography Manager
Customer service manager job in Culver City, CA
Studio Photography Manager Duration: Contract We are seeking a highly skilled and experienced Studio Photography Manager to oversee and manage all aspects of studio photography operations. The ideal candidate will have a strong background in photography, excellent organizational skills, and the ability to lead a team to deliver high-quality results. This role requires a creative and detail-oriented individual who can ensure the smooth execution of photography projects while maintaining the highest standards of quality.
Responsibilities:
Manage and oversee all studio photography operations, including scheduling, equipment maintenance, and workflow coordination.
Lead a team of photographers and support staff to ensure the successful execution of photography projects.
Collaborate with clients and creative teams to understand project requirements and deliver exceptional results.
Maintain and organize studio equipment, ensuring it is in optimal working condition.
Ensure all photography meets quality standards and aligns with project goals and brand guidelines.
Stay updated on industry trends and advancements in photography techniques and equipment.
Manage budgets and timelines for photography projects, ensuring efficient use of resources.
Qualifications:
Proven experience as a Studio Photography Manager or in a similar role.
Strong knowledge of photography techniques, equipment, and software.
Excellent leadership and team management skills.
Exceptional organizational and time management abilities.
Strong communication and interpersonal skills.
Ability to work under pressure and meet tight deadlines.
Creative mindset with a keen eye for detail.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit *****************
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $50 - $52
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
Import Manager
Customer service manager job in Long Beach, CA
As the Import Manager of Customs Brokerage Operations, you will be instrumental and responsible for the growth and development of the Customs Brokerage Operations of our Long Beach Branch Office. We are looking for someone that has the proven success, knowledge and experience in the industry to help establish best practices, while progressively growing a team.
KEY RESPONSIBILITIES:
· Oversee the provision of Customs Brokerage services to our customers
· Develop, implement, and continuously enhance all Customs Brokerage policies and procedures
· Provide guidance on U.S. Customs laws, regulations and other requirements to internal teams and external customers
· Map company process flows and continuously review to identify efficiency gains
· Review and monitor all U.S. Customs rejections, requests for information, and other inquiries
· Resolve customs and import compliance issues
· Lead and develop a team of Customs Brokers and Entry Writers
· Stay current with developments and changes in regulations and other government requirements
· Oversee compliance with applicable regulations, other government requirements and company standards
QUALIFICATIONS:
· U.S. Customs Broker License MUST
· 7+ years' experience in Customs Brokerage Operations
· Strong understanding of US Customs and related laws, regulations and requirements
· Results oriented with the drive to grow a customs brokerage operation
· Demonstrated experience with strategic planning initiatives
· Strong analytical skills with a systematic problem-solving approach
· Managerial experience and team building experience is a plus
· Bachelor's degree is strongly recommended for those applying
Sr. Manager, Digital Customer Platforms
Customer service manager job in Tustin, CA
Virgin Galactic is seeking an experienced Sr. Manager, Digital Customer Platforms to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecycle-from prospect to astronaut.
The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design/development partners to ensure a seamless and premium digital journey.
Responsibilities
Direct in-house and outsourced development/support teams to ensure timely, secure, and high-quality delivery.
Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications.
Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations.
Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment.
Manage application lifecycle activities: testing, deployment, maintenance, enhancements, and rapid defect resolution.
Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility.
Maintain disciplined development processes, including requirements tracking, release/change management, and risk controls.
Build platform roadmaps aligned with corporate strategy and evolving customer experience needs.
Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues.
Manage vendor and third-party relationships, ensuring SLA and contract compliance.
Recommend improvements in technology, process, and policy to increase efficiency and platform performance.
Prepare and present reports, status updates, risks, and mitigation plans to senior leadership.
Manage the Digital Customer Experience budget and contribute to project/operational financial planning.
Required Skills & Experience
Bachelor's and/or Master's Degree in Computer Science, Information Systems, Business, or related field.
8+ years leading software and web application development for enterprise-grade solutions.
Proven ability to lead and mentor IT teams, ensuring alignment with organizational goals through effective resource allocation, performance management, and development of technical talent while fostering collaboration and adherence to best
Strong background in secure web architecture, cloud infrastructure, and digital customer platforms.
Proven experience with SDLC, Agile, Scrum, and modern development practices.
Experience integrating Salesforce with complex digital ecosystems; luxury brand experience preferred.
5+ years working within complex manufacturing or high-tech environments; deep CRM process understanding.
Strong leadership, communication, analytical, and cross-functional collaboration skills.
Preferred Skills & Experience
Strong decision-making and problem-solving skills in complex technical environments.
Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
Experience developing technology roadmaps and managing limited resources effectively.
Demonstrated ability to improve processes, efficiency, and platform stability.
Conflict-resolution and mentorship skills; effective working across diverse teams.
Proactive, flexible, and able to operate under pressure while maintaining clarity and focus.
Team-oriented mindset with commitment to exceptional service delivery.
The annual U.S. base salary range for this full-time position is $107,850-$164,550. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit *******************************************************
Who We Are
Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles.
Export Requirements
To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here.
EEO Statement
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.
DRUG FREE WORKPLACE
Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.
Warehouse and Delivery Center Manager
Customer service manager job in La Mirada, CA
We are seeking a dynamic Warehouse General Manager to oversee all aspects of warehouse operations. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The ideal candidate will be responsible for managing the day-to-day activities, optimizing processes, and ensuring efficient operations within the warehouse facility. xevrcyc
The Warehouse General Manager will play a key role in driving continuous improvement initiatives and maintaining high standards of quality and productivity.
General Manager, Beacon
Customer service manager job in Los Angeles, CA
Beacon is Critical Role's membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We're seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators.
This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience.
JOB SUMMARY
The General Manager of Beacon will own end-to-end responsibility for the platform's success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI/UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance.
This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA.
AREAS OF FOCUS
Elevate the user experience through brand, technical, content, community and commerce enhancements.
Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement.
Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences.
ESSENTIAL DUTIES and RESPONSIBILITIES
[Other assignments, projects, and duties not outlined below may be required]
Product & User Experience
Defines and owns the product vision and roadmap for Beacon.
Ensures the platform delivers an exceptional and intuitive UI/UX across web, mobile, and connected devices.
Partners with design and engineering teams to continuously refine user journeys, engagement flows, and accessibility standards.
Develops and tests platform/brand engagement and membership models such as tiers, perks, tools and programs to increase subscriber lifetime value and retention.
Platform Development
Leads SVOD product development, including subscription management, payments, content delivery, and DRM.
Oversees technology stack decisions with a focus on scalability, performance, and security.
Drives innovation in personalized recommendations, community engagement features, and content discovery.
Explores alignment across IP ecosystems to uncover savings, efficiencies and user flow.
Business & Financial Leadership
Owns the P&L for Beacon.tv, balancing cost control with revenue growth.
Develops financial models, forecasting subscriber growth, churn, ARPU, and operational costs.
Optimizes pricing, subscription tiers, and promotional strategies.
Identifies and evaluates partnership opportunities with distribution platforms, payment providers, and third-party technology partners.
Owns platform growth strategy from content consumption to membership engagement
Identifies and implements new revenue streams including memberships, creator monetization tools, and community features.
Customer Experience Excellence
Leads CX strategy to ensure seamless, personalized, and community-driven subscriber experiences across all touchpoints.
Implements data-driven insights for improving onboarding, support, feedback loops, and subscriber engagement.
Champions a user-friendly, responsive platform environment that supports long-term loyalty and brand advocacy.
Team & Operations
Builds and leads a cross-functional team across product, engineering, design, marketing, and operations.
Implements KPIs to measure performance across product health, user growth, and financial sustainability.
Fosters a culture of accountability, creativity, innovation and operational discipline.
EDUCATION
Bachelor's degree required
EXPERIENCE & QUALIFICATIONS
10+ years of experience in product management, digital media, or technology leadership roles.
Experience at the intersection of creative direction, brand strategy, and digital product leadership.
Proven track record building or scaling an SVOD/OTT platform.
Strong understanding of UI/UX principles and ability to translate customer needs into product solutions.
Technical fluency with streaming technologies, DRM, CDN, APIs, and subscription infrastructure.
Demonstrated ability to manage P&L, forecast revenue/costs, and build scalable financial models.
Proven experience leading diverse creative, technical, and operational teams in high-growth environments.
Entrepreneurial mindset with a bias for action and problem-solving.
Experience with community-driven media products or fan engagement platforms.
Familiarity with emerging distribution models.
Proven ability to scale creative and product strategies across global audiences and markets.
General Manager
Customer service manager job in Torrance, CA
Join ClearChoice Dental Implant Centers as a General Manager
Ready to be part of something transformative? Join ClearChoice Dental Implant Centers an industry leader changing lives through advanced dental implant solutions. As a General Manager, you'll lead a high-performing team and ensure your center operates at peak performance-delivering life-changing results for patients and exceptional outcomes for your team.
Job Type: Full-Time
Salary: $90,000-$100,000 base plus annual bonus potential
Why ClearChoice is the best choice for your career:
•Competitive base salary
• Work in a patient-focused environment with a team that empowers you to succeed
• Enjoy a predictable Monday-Friday schedule-no weekends required
• Take advantage of full healthcare benefits including medical, dental, and vision
• Access a 401(k) retirement savings plan with company match
• Paid time off and holidays to ensure you maintain a healthy work-life balance
• Continuous training and professional development to sharpen your skills
• Thrive in a collaborative, supportive, and mission-driven culture
• Be part of a company where your passion for helping others leads directly to success-both for your patients and your career
What You'll Do:
Lead daily operations of the dental center, ensuring clinical and business excellence
Oversee patient experience and workflow from consultation through treatment
Manage and support a multidisciplinary team of doctors, clinicians, and staff
Implement and drive business strategies to meet performance and financial goals
Ensure compliance with operational standards, policies, and regulatory guidelines
Analyze data to identify opportunities for growth and operational improvement
Partner with the doctor to ensure high-quality patient care and service delivery
Manage center financials including budgets, forecasts, and P&L oversight
Champion a positive, inclusive, and accountable team culture
Support ongoing staff training and development to drive success
Skills and Experience We're Looking For:
5+ years of operational leadership experience, preferably in healthcare, retail, or hospitality
Proven success in leading teams and driving financial results
Strong business acumen, including P&L management and strategic planning
Ability to coach and motivate high-performing teams
Excellent communication, organizational, and problem-solving skills
Experience working in a fast-paced, service-oriented environment
Bachelor's degree preferred; MBA or relevant advanced degree a plus
Why Choose ClearChoice?
ClearChoice Dental Implant Centers are transforming smiles and lives across the country, with over 100 locations and more than 100,000 smiles restored. As part of TAG - The Aspen Group, we're committed to bringing better dental care to more people, alongside Aspen Dental, as part of the TAG family of brands.
Ready to Join Us?
Take the next step toward a meaningful, rewarding career at ClearChoice Dental Implant Centers. Apply today and be part of a team that's changing lives, one smile at a time.
TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental , ClearChoice Dental Implant Centers , WellNow Urgent Care , Chapter Aesthetic Studio, and Lovet Pet Healthcare. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.
TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
General Manager
Customer service manager job in Santa Ana, CA
Maruwa America Corp. is seeking a highly motivated General Manager of Administrative Department to join our dynamic team based in Santa Ana, CA. This role focuses on administration of Maruwa America Corp. with engagement at corporate finance, human resources locally, office management and other daily administrative routines.
Key responsibilities:
Finance:
-Oversee unit-level accounting operations
-Prepare and submit reports to the parent company
-Manage accounts receivable and ensure timely collection
-Monitor and control budget versus actual performance
-Conduct business performance evaluations
-Exercise control over personnel-related expenses
-Manage and optimize cash flow
-Monthly/Annually book closing
-Daily A/P Processing and biweekly payroll processing
Human Resource:
-Drive organizational improvement initiatives
-Develop and implement workforce planning strategies
-Administer personnel transfers and staffing adjustments
-Conduct employee performance evaluations
-Maintain and update compensation structures and salary tables
-Maintain employee's Time and attendance
-Keep up with Fed & State required Training
General Affairs Responsibilities:
-Establish, update and enforce internal regulations
-Communicate official decisions and directives across the organization
-Manage and safeguard company assets
-Provide administrative and clerical support
-Assessment and guidance on the company's compliance status
-Overview Inside Sales's activities
Other Responsibilities:
-Oversee all administrative functions related to the management department of the local subsidiary.
Required Qualifications:
-Japanese Language- Native Level
-Business Administration experience within the US
-Management of administration team within the US
-Strong communication skills in English both verbal and written
-Excellent multitasking and time management skills in fast-paced environment
-Willingness to travel within the US and infrequent travel internationally.
Preferred qualification:
-Finance background
-Accounting background
Employer Information:
Company name: Maruwa America Corp.
Address: 200 E. Sandpointe Ave. Suite 525 Santa Ana, CA 92707
Working hours: Monday to Friday
Holidays: Saturday, Sunday, Public and Company Holidays
Benefits:
- 401K after 6 months
-Flexible Spending Account (FSA) Medical and Dependent Care
-10 paid vacations for the first year
-19 plus paid holidays per policy
-Sick time leave
-Maternity/Parental leave
Insurance: Medical, Dental, Vision Life and AD&D Insurance.
Remuneration: US$95,000-120,000/annually
This is on-site position
★★ ★日本語版の履歴書及び職務経歴書(PDF式)を送付して下さい★★★