Post job

Customer service manager jobs in Carnot-Moon, PA - 817 jobs

All
Customer Service Manager
Customer Service Supervisor
Technology Sales And Service Manager
Customer Experience Manager
Service Manager
District Manager
Lead Manager
Client Manager
General Manager
Customer Support Manager
  • District Manager - Eastern PA, NJ, Northern DE

    Aldi 4.3company rating

    Customer service manager job in Center, PA

    Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. Roles within this division cover these areas: Eastern Pennsylvania, New Jersey and Northern Delaware Click here to view our divisional map Position Type: Full-Time Starting Salary: $95,000 Signing Bonus: $5,000 Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. Works with direct reports to develop and implement action plans that will improve operating results. Ensures adherence to company merchandising plans. Plans and conducts regularly scheduled meetings with direct reports. Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. Recruits and recommends qualified employees for their team's staff positions. Approves all time-off requests for direct reports. Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. Coordinates with direct reports in the recruitment and interviewing of applicants. Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. Supports direct reports in conducting store meetings. Consults with leadership on the development of their team's strategy. Advises leadership to source external vendors for applicable services when appropriate. Liaises with regions to ensure timely and efficient communication flow. Consults with the business to effectively design and streamline applicable processes within the organization. Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. Ensures that store personnel comply with the company's customer satisfaction guidelines. Oversees and manages the appropriate resolution of operational customer concerns by store management. Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. Conducts store inventory counts and cash audits according to guidelines. Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. Identifies cost-saving opportunities and potential process improvements. Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. Other duties as assigned. Education and Experience: * Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. Works cooperatively and collaboratively within a group. Ability to facilitate group involvement when conducting meetings. Develops and maintains positive relationships with internal and external parties. Negotiation skills. Conflict management skills. Ability to interpret and apply company policies and procedures. Knowledge of the products and services of the company. Problem-solving skills. Excellent verbal and written communication skills. Prepares written materials to meet purpose and audience. Ability to stay organized and multi-task in a professional and efficient manner. Gives attention to detail and follow instructions. Establishes goals and works toward achievement. Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: Daily. Local. Company Car.
    $95k yearly 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Client Manager

    Arthur J. Gallagher & Company 3.9company rating

    Customer service manager job in Pittsburgh, PA

    You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates Utilizing Gallaghers resources and tools, you will create effective client deliverables You support the employee bene Manager, Client Service, Benefits, Business Services, Client
    $82k-127k yearly est. 8d ago
  • Warehouse Service Manager

    McCarl's LLC 4.1company rating

    Customer service manager job in Beaver, PA

    The Warehouse Services Manager is responsible for overseeing the procurement, maintenance, tracking, and strategic utilization of all construction tools, equipment, rental resources, and owned assets across the company. This role ensures operational efficiency, cost control, and compliance with safety and regulatory standards. Essential Duties and Responsibilities: Equipment Management Oversee inventory, allocation, and lifecycle management of company-owned tools and equipment. Implement and maintain asset tracking systems to monitor usage, location, and condition. Develop preventive maintenance schedules and coordinate repairs to minimize downtime. Rental Coordination Evaluate rental needs based on project requirements and budget constraints. Negotiate rental contracts and manage vendor relationships to ensure cost-effective solutions. Track rental durations and returns to avoid overages and unnecessary expenses. Procurement & Logistics Collaborate with project managers and site supervisors to forecast tooling and equipment needs. Manage procurement of new tools and equipment, ensuring alignment with company standards and project specifications. Coordinate delivery, mobilization, and demobilization of equipment to and from job sites. Compliance & Safety Ensure all equipment meets safety standards and regulatory requirements. Maintain documentation for inspections, certifications, and operator training. Support safety audits and incident investigations related to equipment use. Budgeting & Reporting Monitor and report on equipment-related expenditures, utilization rates, and cost-saving opportunities. Develop annual budgets for tooling and equipment operations. Provide regular updates to leadership on asset performance and capital planning. Qualifications: Bachelor's degree in business administration, or related field preferred. 5-10 years of experience in construction equipment management or related role. Experience with managing P&L. Strong knowledge of construction tools, heavy equipment, and rental practices. Proficiency in asset tracking software, ERP systems, and Microsoft Office Suite. Excellent negotiation, organizational, and communication skills. Preferred Skills: Experience with fleet management systems and GPS tracking technologies. Familiarity with OSHA regulations and construction safety standards. Ability to lead cross-functional teams and manage multiple priorities.
    $54k-77k yearly est. 3d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Customer service manager job in Pittsburgh, PA

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $100.5k-245k yearly 8d ago
  • Manager of Sales and Service Support - Wholesale Banking Solutions

    First National Bank of Pennsylvania 4.5company rating

    Customer service manager job in Pittsburgh, PA

    Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.Join our team. Make a difference - for us and for your future. Manager of Sales and Service Support - Wholesale Banking Solutions Business Unit: Commercial Banking Reports to: Manager of Wholesale Banking Solutions Position Overview: This position is primarily responsible for working with the business lines supported by Wholesale Banking Solutions (WBS) including Commercial Banking, Capital Markets, Equipment Finance, Insurance, Private Banking, SBA Lending, Treasury Management, Wealth Management, etc. The incumbent is responsible for developing broad-based Wholesale Banking initiatives with the Manager of Wholesale Banking Solutions and collaboratively executing them with the Manager of Sales and Service Systems - Wholesale Banking Solutions. Primary Responsibilities: Oversees the development, design and ongoing updates to the sales management process of the Wholesale Banking lines of business. Oversees team members responsible for working with the business lines and ensures that work is completed in accordance with Bank procedures and policies. Establishes Wholesale Banking Solutions' processes and procedures where necessary. Manages support of Commercial Banking including communications, sales management process, incentive compensation, merger integration, management reporting, analytics, credit projects, risk management, operational & compliance matters, vendor management, audit, business continuity, data governance, profitability, project management, etc. Oversees the administration of the performance compensation programs supported by Wholesale Banking Solutions. Participates in plan design and change discussions providing feedback and insight. Acts as the primary business analyst to identify how business lines operate and what type of sales management process and/or reporting needs are required to effectively manage business. Provides advisory services to internal business partners on new initiatives (large in scope and complex) and recommends business solutions that satisfy business needs. Explores and assesses options for value-add. Leads or participates in the vendor management process including vendor ownership requirements, contract negotiation, statements of work, invoice tracking, etc. Researches, generates and analyzes data and provides narrative for executive summaries by leveraging the Business Intelligence system. Oversees and coordinates workflow on various projects and special initiatives in support of the Wholesale Banking Function in an efficient, effective manner. Serves as a liaison with other departments such as Finance, Credit, Loan & Deposit Operations, Technology, Information Systems, Human Resources, Legal, Compliance, Marketing, Support Services and other departments / lines of business to complete Wholesale Banking projects. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent management skills Detail-oriented Excellent project management skills Excellent organizational, analytical and interpersonal skills Ability to work and multi-task in a fast paced environment MS Excel - Intermediate Level MS Word - Intermediate Level Front-line sales experience in Commercial Banking or related field. Credit underwriting experience. Understanding bank operations/procedures and overall knowledge of bank operations & lending functions. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
    $54k-65k yearly est. 3d ago
  • Manager, Immigration Services - Americas

    Aires 3.7company rating

    Customer service manager job in Pittsburgh, PA

    Aires (************** has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have... An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K match Hybrid work environment An excellent career opportunity is currently available for a Manager, Immigration Services - Americas reporting to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will utilize your experience to lead a team of Immigration Specialists in the successful delivery of immigration services. The Manager, Immigration Services, will act as a subject matter expert, coach and mentor to the team while also facilitating the achievement of client business objectives in collaboration with the Immigration Client Services team through specialized knowledge, strong partner relationships, and management of the immigration lifecycle. Position Responsibilities: Manages Immigration Case Team Lead and Immigration Case Specialists in the delivery of immigration services. Acts as a subject matter expert, coach and mentor. Participates in hiring, training, development, performance management, and other employment functions for the team. Works with implementation team and client success team on building relationships, driving program outcomes, and implementing efficient and effective solutions. Acts as a source and escalation point related to any case or service escalations. Builds and maintains a best-in-class partner network with competitive pricing. Collaborates with immigration and cross functional leaders to create service delivery and technology enhancements. Builds and fosters an environment of cohesion and profitability for immigration services. Required Qualifications: Bachelor's degree in Law, Human Resources, International Relations or a related field preferred. 5+ years of immigration experience, preferably in the relocation industry 2-3 years of client management experience 2-3 years of employee management experience preferred Additional Qualifications: Excellent customer service and administrative skills Computer literacy with MS Office products, and ability to grasp proprietary software Demonstrated ability to manage multiple competing tasks Ability to follow policies and procedures Can-do attitude Genuine desire to help others Team oriented mindset, with a strong sense of care and urgency Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation. American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at .
    $32k-41k yearly est. 3d ago
  • Customer Service Manager

    Arias Agency

    Customer service manager job in Canonsburg, PA

    International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career. Job Description We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in the Canonsburg area servicing union and veteran, and small business markets locally. Current clients include: IBT, IUOE, CJA, USW, UMWA, VFW, AMVETS, and over 20,000 others. Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post Gazette in 2012. Since then, Simon Arias Agencies has been continually recognized by the Post Gazette as one of Pittsburgh's Top Workplaces as well as top training! Reasons to apply: >Starting pay between 600-1200 weekly (entry level) and 1200-1500 weekly (mid level)--Higher incomes available for qualified candidates and management candidates! >Insurance after 90 days! >Full training provided >Exciting work environment! >New Management means teams with immediate upward mobility! Qualifications Additional Information Job Snapshot Average Pay $45,000.00 - $86,400.00 /Year Other Pay Dependent on Position Employment Type Full-Time Job Type Management, Retail, Customer Service Education Not Specified Experience Not Specified Manages Others Not Specified Industry Consulting, Retail, Security Required Travel Not Specified All your information will be kept confidential according to EEO guidelines.
    $45k-86.4k yearly 60d+ ago
  • Customer Support Manager - Industrial

    Insight Global

    Customer service manager job in Canton, PA

    As the Customer Support Manager on the Industrial team, you are a liaison between the customer and the clients in the Industrial space. The CSM is responsible for maintaining the relationship between the customer and Client by understanding, implementing, and communicating the needs of the customer to the client's management. - Meet/Communicate with Customer on a daily basis to understand their needs. - Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement. - Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels. - Follow up to ensure personnel and equipment needs for the job at hand. - Follow up to ensure personnel and equipment is available as needs change for the customer. - Coordinate personnel, fleet, and equipment mobilization. - Continuing relationship with customer as more jobs and needs become available. - Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer. - Prospecting potential customers/industries and educating them on our services. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Associates degree - 2-3+ years experience selling ASTs (Above Ground Storage Tanks) - experience in a customer facing sales role with a strong track record of relationship management and account development - Experience selling temporary water treatment/filtration systems, pipeline hydrotesting, pumps, poly pipe and secondary containment, AST (above ground storage tanks) - Has a current book of business with contacts & accounts - Must be a go getter and be a self starter. - Bachelor's Degree - Midstream pipeline experience - Experience in the following industries: utility, municipality, pipeline companies, heavy civil contractors, food and beverage manufactures, solar facilities,
    $75k-110k yearly est. 60d+ ago
  • Customer & Account Services Supervisor

    Carnegie Library of Pittsburgh 4.2company rating

    Customer service manager job in Pittsburgh, PA

    Customer & Account Services Supervisor How to apply: Submit a resume and cover letter with application by January 22, 2026. CLP Employee? Submit your application on the Internal Job Site, the Current Opportunities page on The Pulse. Log into Paycor here and follow the links on the Engage section. Job Summary: The Customer & Account Services Supervisor employs a welcoming, patron-centered and energetic leadership style to provide direction, model outstanding service and promote positive team spirit among staff. Actively participates as a member of peer groups to advocate for the needs of the community, affect change, implement strategies and contribute to the long- and short-range direction of the Library. Works with their Library Services Manager to provide the best patron experience in their designated location and with the Customer & Account Services Manager to ensure system-wide adoption of CLP Service Standards and related circulation policies. Leads circulation and customer service functions of a bustling, diverse library location. Performs a wide variety of complex and experienced tasks in account management and problem resolution. Actively engages with customers to guide their information needs, locate materials and connect them to library resources, services, and collections throughout all locations. The Customer & Account Services Supervisor oversees staff that perform account and customer service functions in Public Services. Under the supervision of their Library Services Manager, they work collaboratively with managers, specialists and other customer service staff in public services. They engage and cooperate with peer Supervisors across the system. They contribute to the work of public service teams to enhance the patron experience through convenient access to library collections and services. They collaborate with staff in support departments to achieve goals, manage processes and ensure a quality experience for users. They oversee staff and/or processes which are essential to achieving the mission of the library and engage with staff across the system to achieve system-wide goals. The Supervisor also works under the guidance of and collaboratively with the Customer & Account Services Manager to build and maintain best practices in the execution of CLP's Service Standards. Location: CLP-Allegheny, Pittsburgh, PA Hiring Supervisor: Caitie Morphew-Assistant Director-Neighborhood Libraries Work Hours: 37.5 hours per week, days. evenings, weekends required Compensation: $19.00 per hour Number of Vacancies: 1 Requirements: Understands and engages with library users to ensure their needs are supported and addressed through relevant services; Manages circulation functions of the library to ensure high quality, effective, community focused service in functions such as registering customers for library cards, collecting fines and fees, processing customer holds and requests; Works with the Customer & Account Services Manager to ensure system-wide adoption of CLP Service Standards and related policies in circulation and customer account functions; Selects, trains, supervises, assigns, disciplines, and evaluates clerical staff; Understands, advocates for, and engages with library users to ensure their needs are addressed through relevant services; Participates in system-wide activities, such as committees, teams and work groups and modeling behaviors in patron-focused service, self-directed learning, strategic thinking and planning, and personal accountability; Prepares and submits monthly and annual reports; Communicates with District and other CLP Libraries to resolve problems, complaints and any library related issues as assigned. Competencies and Qualifications: Thorough knowledge of CLP's policies and procedures, or ability to develop such; Excellent internal and external customer service commitment and skills, including the ability to regularly exceed service expectations with the public and fellow staff; Excellent interpersonal, interviewing, counseling, and communication skills; Ability to effectively and positively supervise, schedule, and evaluate the work of others; Train, develop, and provide guidance and technical support to staff; Desire and ability to work with a diverse public and staff within diverse communities; Act as a model representative of CLP to the public; Ability to plan and think big picture about community needs; Proficiency with relevant computer systems, including hardware and software, current audio-visual equipment; and office machines; Ability to resolve complex ILS (integrated library system) and other technical problems; Ability to understand financial concepts and effectively work with basic budgets, purchasing and related information; Accurately use reference tools or catalog to perform an information search; Knowledge of the current shelving system. Bilingual or multilingual abilities a plus. Education and Experience: High school diploma or G.E.D. required, Bachelor's degree preferred; Five years of related clerical/customer service experience, including leadership responsibilities; Or equivalent technical training, education, and/or experience. Clearance Requirements: PA State Criminal Record Check Pennsylvania Child Abuse History Clearance FBI Fingerprint Criminal Records Check Mandated Reporter We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.
    $19 hourly 8d ago
  • Manager of Sales and Service Support - Wholesale Banking Solutions

    First National Trust Company

    Customer service manager job in Pittsburgh, PA

    Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.Join our team. Make a difference - for us and for your future. Manager of Sales and Service Support - Wholesale Banking Solutions Business Unit: Commercial Banking Reports to: Manager of Wholesale Banking Solutions Position Overview: This position is primarily responsible for working with the business lines supported by Wholesale Banking Solutions (WBS) including Commercial Banking, Capital Markets, Equipment Finance, Insurance, Private Banking, SBA Lending, Treasury Management, Wealth Management, etc. The incumbent is responsible for developing broad-based Wholesale Banking initiatives with the Manager of Wholesale Banking Solutions and collaboratively executing them with the Manager of Sales and Service Systems - Wholesale Banking Solutions. Primary Responsibilities: Oversees the development, design and ongoing updates to the sales management process of the Wholesale Banking lines of business. Oversees team members responsible for working with the business lines and ensures that work is completed in accordance with Bank procedures and policies. Establishes Wholesale Banking Solutions' processes and procedures where necessary. Manages support of Commercial Banking including communications, sales management process, incentive compensation, merger integration, management reporting, analytics, credit projects, risk management, operational & compliance matters, vendor management, audit, business continuity, data governance, profitability, project management, etc. Oversees the administration of the performance compensation programs supported by Wholesale Banking Solutions. Participates in plan design and change discussions providing feedback and insight. Acts as the primary business analyst to identify how business lines operate and what type of sales management process and/or reporting needs are required to effectively manage business. Provides advisory services to internal business partners on new initiatives (large in scope and complex) and recommends business solutions that satisfy business needs. Explores and assesses options for value-add. Leads or participates in the vendor management process including vendor ownership requirements, contract negotiation, statements of work, invoice tracking, etc. Researches, generates and analyzes data and provides narrative for executive summaries by leveraging the Business Intelligence system. Oversees and coordinates workflow on various projects and special initiatives in support of the Wholesale Banking Function in an efficient, effective manner. Serves as a liaison with other departments such as Finance, Credit, Loan & Deposit Operations, Technology, Information Systems, Human Resources, Legal, Compliance, Marketing, Support Services and other departments / lines of business to complete Wholesale Banking projects. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent management skills Detail-oriented Excellent project management skills Excellent organizational, analytical and interpersonal skills Ability to work and multi-task in a fast paced environment MS Excel - Intermediate Level MS Word - Intermediate Level Front-line sales experience in Commercial Banking or related field. Credit underwriting experience. Understanding bank operations/procedures and overall knowledge of bank operations & lending functions. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
    $105k-170k yearly est. Auto-Apply 60d+ ago
  • Customer Service Supervisor - Calcutta

    Youngstown LLC 3.6company rating

    Customer service manager job in Calcutta, OH

    CUSTOMER SERVICE SUPERVISOR: About Us Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed. Job Summary We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Calcutta, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance. Responsibilities Supervise and train customer service representatives to ensure excellent service standards. Handle customer inquiries, complaints, and escalations with professionalism and empathy. Oversee cash register operations, including transaction accuracy and cash handling procedures. Maintain a clean, organized, and welcoming sales floor and checkout area. Assist with scheduling and coordinating staff to meet store needs. Collaborate with management to achieve sales and operational goals. Ensure compliance with store policies and safety standards. Qualifications Proven leadership skills with the ability to motivate and guide a team. Excellent interpersonal and communication skills. Ability to stand for extended periods and lift up to 20 pounds. Reliable with a strong commitment to punctuality and consistent attendance. No criminal background that would be incompatible with a retail environment (background check required). Proficiency in basic math and cash handling. Previous supervisory experience in retail or customer service is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role. Schedule & Availability Part-time position with flexible hours based on store needs. Possibility of full-time in the future. Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the store in Calcutta or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
    $28k-43k yearly est. Auto-Apply 13d ago
  • Customer Service Supervisor

    Blink Health 3.4company rating

    Customer service manager job in Pittsburgh, PA

    Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! What you'll do: Manage a growing team of Patient Support Specialists (customer service reps) and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team Foster a collaborative, cohesive, and enjoyable team dynamic A successful applicant will fit the following criteria: Bachelor's Degree in Communication, Business Administration or equivalent degree/experience 3+ years of leadership experience in a fast paced environment 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners Ability to leverage data to make crucial decisions independently Strong problem solving skills, especially when working with ambiguous information Attention to detail with a knack for precision and organization Confident, patient, respectful, and a clear communicator Onsite role in Robinson Township, Pittsburgh #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $28k-43k yearly est. Auto-Apply 7d ago
  • Care Experience Manager

    Aveanna Healthcare

    Customer service manager job in Pittsburgh, PA

    Salary:$43,000.00 - $50,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. Why You'll Love This Role * On-call only every 4 weeks - phone-based support only, and you'll be paid for your time * No hands-on clinical work required - focus on coordination and communication * Be part of a purpose-driven team that's passionate about making a difference * Opportunities for advancement and career growth * Build lasting relationships with families and caregivers * Make an impact in your community What You'll Do * Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction * Manage caregiver schedules to ensure the right match of skills and availability * Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding * Maintain accurate and up-to-date records, schedules, and reports * Participate in the on-call rotation - only once every 4 weeks, phone support only, and paid * Help build a strong, engaged caregiver team by fostering a positive, supportive work environment * Handle problem-solving with professionalism and empathy - turning challenges into opportunities * Manage performance and support the retention of caregivers through engagement and timely feedback What We're Looking For * Bachelor's degree or equivalent work experience * 2+ years of experience in sales, customer service, or a fast-paced office environment * Strong organizational and time management skills * Excellent communication, relationship-building, and problem-solving skills * Comfortable using MS Office and learning new systems quickly * Experience in recruiting or healthcare (preferred but not required) Bonus Points If You * Thrive in fast-paced environments * Are proactive, adaptable, and solution-oriented * Genuinely enjoy helping others * Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you! As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
    $43k-50k yearly 4d ago
  • Customer Service Supervisor - Calcutta

    Youngstown Area Goodwill Industries

    Customer service manager job in East Liverpool, OH

    Job Description CUSTOMER SERVICE SUPERVISOR: About Us Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed. Job Summary We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Calcutta, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance. Responsibilities Supervise and train customer service representatives to ensure excellent service standards. Handle customer inquiries, complaints, and escalations with professionalism and empathy. Oversee cash register operations, including transaction accuracy and cash handling procedures. Maintain a clean, organized, and welcoming sales floor and checkout area. Assist with scheduling and coordinating staff to meet store needs. Collaborate with management to achieve sales and operational goals. Ensure compliance with store policies and safety standards. Qualifications Proven leadership skills with the ability to motivate and guide a team. Excellent interpersonal and communication skills. Ability to stand for extended periods and lift up to 20 pounds. Reliable with a strong commitment to punctuality and consistent attendance. No criminal background that would be incompatible with a retail environment (background check required). Proficiency in basic math and cash handling. Previous supervisory experience in retail or customer service is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role. Schedule & Availability Part-time position with flexible hours based on store needs. Possibility of full-time in the future. Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the store in Calcutta or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
    $32k-48k yearly est. 13d ago
  • Manager of Sales and Service Support - Wholesale Banking Solutions

    First National Bank (FNB Corp 3.7company rating

    Customer service manager job in Pittsburgh, PA

    Primary Office Location: 626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. Manager of Sales and Service Support - Wholesale Banking Solutions Business Unit: Commercial Banking Reports to: Manager of Wholesale Banking Solutions Position Overview: This position is primarily responsible for working with the business lines supported by Wholesale Banking Solutions (WBS) including Commercial Banking, Capital Markets, Equipment Finance, Insurance, Private Banking, SBA Lending, Treasury Management, Wealth Management, etc. The incumbent is responsible for developing broad-based Wholesale Banking initiatives with the Manager of Wholesale Banking Solutions and collaboratively executing them with the Manager of Sales and Service Systems - Wholesale Banking Solutions. Primary Responsibilities: Oversees the development, design and ongoing updates to the sales management process of the Wholesale Banking lines of business. Oversees team members responsible for working with the business lines and ensures that work is completed in accordance with Bank procedures and policies. Establishes Wholesale Banking Solutions' processes and procedures where necessary. Manages support of Commercial Banking including communications, sales management process, incentive compensation, merger integration, management reporting, analytics, credit projects, risk management, operational & compliance matters, vendor management, audit, business continuity, data governance, profitability, project management, etc. Oversees the administration of the performance compensation programs supported by Wholesale Banking Solutions. Participates in plan design and change discussions providing feedback and insight. Acts as the primary business analyst to identify how business lines operate and what type of sales management process and/or reporting needs are required to effectively manage business. Provides advisory services to internal business partners on new initiatives (large in scope and complex) and recommends business solutions that satisfy business needs. Explores and assesses options for value-add. Leads or participates in the vendor management process including vendor ownership requirements, contract negotiation, statements of work, invoice tracking, etc. Researches, generates and analyzes data and provides narrative for executive summaries by leveraging the Business Intelligence system. Oversees and coordinates workflow on various projects and special initiatives in support of the Wholesale Banking Function in an efficient, effective manner. Serves as a liaison with other departments such as Finance, Credit, Loan & Deposit Operations, Technology, Information Systems, Human Resources, Legal, Compliance, Marketing, Support Services and other departments / lines of business to complete Wholesale Banking projects. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent management skills Detail-oriented Excellent project management skills Excellent organizational, analytical and interpersonal skills Ability to work and multi-task in a fast paced environment MS Excel - Intermediate Level MS Word - Intermediate Level Front-line sales experience in Commercial Banking or related field. Credit underwriting experience. Understanding bank operations/procedures and overall knowledge of bank operations & lending functions. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
    $65k-73k yearly est. Auto-Apply 60d+ ago
  • Retail Customer Service Supervisor Full Time

    Marmaxx Operating Corp 4.2company rating

    Customer service manager job in Butler, PA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 750 Butler Crossing Location: USA TJ Maxx Store 0723 Butler PAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 60d+ ago
  • District Manager - PA-NY-OH-WV

    Aldi 4.3company rating

    Customer service manager job in Saxonburg, PA

    Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. Roles within this division cover these areas: Western Pennsylvania, Southern New York, Eastern Ohio and Northern West Virginia Click here to view our divisional map Position Type: Full-Time Starting Salary: $95,000 Signing Bonus: $5,000 Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. Works with direct reports to develop and implement action plans that will improve operating results. Ensures adherence to company merchandising plans. Plans and conducts regularly scheduled meetings with direct reports. Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. Recruits and recommends qualified employees for their team's staff positions. Approves all time-off requests for direct reports. Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. Coordinates with direct reports in the recruitment and interviewing of applicants. Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. Supports direct reports in conducting store meetings. Consults with leadership on the development of their team's strategy. Advises leadership to source external vendors for applicable services when appropriate. Liaises with regions to ensure timely and efficient communication flow. Consults with the business to effectively design and streamline applicable processes within the organization. Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. Ensures that store personnel comply with the company's customer satisfaction guidelines. Oversees and manages the appropriate resolution of operational customer concerns by store management. Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. Conducts store inventory counts and cash audits according to guidelines. Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. Identifies cost-saving opportunities and potential process improvements. Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. Other duties as assigned. Education and Experience: * Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. Works cooperatively and collaboratively within a group. Ability to facilitate group involvement when conducting meetings. Develops and maintains positive relationships with internal and external parties. Negotiation skills. Conflict management skills. Ability to interpret and apply company policies and procedures. Knowledge of the products and services of the company. Problem-solving skills. Excellent verbal and written communication skills. Prepares written materials to meet purpose and audience. Ability to stay organized and multi-task in a professional and efficient manner. Gives attention to detail and follow instructions. Establishes goals and works toward achievement. Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: Daily. Local. Company Car.
    $95k yearly 5d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Customer service manager job in Pittsburgh, PA

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 7d ago
  • General Manager

    McCarl's LLC 4.1company rating

    Customer service manager job in Pittsburgh, PA

    General Purpose: Directs and manages all industrial field activity in all facets of the regional operation.Responsible for fiscal, operational, and strategic planning for the division, as well as financial performance. Essential Duties and Responsibilities: Ensure that all activity in area of responsibility is conducted in accordance with the McCarl's Safety Program and Quality Program. Ensure that all employees are trained in safety and quality programs. Lead all aspects of McCarl's safety/quality culture and a commitment to zero incidents / zero defects. Coordinate all operational, administrative, and financial activities of designated areas of the division.Assume direct responsibility for the financial performance of these areas. Develop annual plans and projects, including sales plan, fixed and variable expense plan, and gross and net profit plan. Provides financial oversight and senior management for multiple construction teams through the preconstruction and construction process. Actively participate with the pre-construction department in the bidding process, project execution phase, and scheduling pre- and post-project review meetings. Senior Management responsibility for project performance: financial, schedule, client relations, Labor Relations. Familiarity with all Building trades in Managers division. Have working knowledge of all PLO / CBA / NMA agreements utilized on projects. Review project status reports, work in progress reports, and business plans, to ensure that the division is performing within established budgetary limits and time constraints. Assure compliance of each project with all applicable federal, state, and local laws and regulations, as well as with internal McCarl's operations and personnel policies. Oversight and Collaboration during the Preconstruction, Estimating, and proposal development process for new and existing business opportunities. Leads Contract negotiations, solutions, and development. Provide recommendations and collaborate with Executive Team to support decisions. Provide Strategic plans for new business opportunities and foster new client relationships. Collaborate with Operations Managers to secure new work for the division. Serves as the primary client relationship manager, who builds long-term relationships with new and existing clients to generate new business opportunities. Establish and maintain positive, productive relationships with vendors and suppliers, as well as other McCarl's departments and managers. Establish and maintain strong union relations by working closely with business managers and international union representatives. Involvement in the community and industry as an influential leader through participation in organizations and memberships. Oversee operational and fiscal activities associated with the vehicle fleet in the division.Ensure adherence of vehicles to all required codes. Develop high-performance teams through supervision, training, coaching, and mentoring. Ensure regular feedback is shared with staff including timely completion of employee performance appraisals. Assume ultimate responsibility for recruiting and retaining a qualified, efficient work force throughout the department by assuring that quality employees are hired and that effective employee performance evaluations are conducted on a regular basis. Recommend adjustments in employee compensation levels according to established guidelines. Together with HR, lead strategy for career development, progression and succession of staff. Support and drive utilization of various McCarl's initiatives and new technologies. Develop working knowledge of all disciplines including our scanners/robotics to maintain McCarl's as a technology leader amongst industrial contractors. Become a good corporate citizen in the community and maximize McCarl's-controlled resources to benefit company goals and objectives. Ensure that all activity is conducted in accordance with the Company's Equal Employment Opportunity policies and Affirmative Action obligations. Perform other activities, duties, and responsibilities as assigned. Supervisory Responsibility: This position has direct supervisory responsibility over the work of Operations Managers, Project Managers, Construction Managers, Field Supervisors and Sales/Administrative Staff. This position has functional supervisory responsibility over the work of Operations Leads who perform work within the General Manager's assigned division. Responsible for the evaluation of supervisory staff and oversee the performance of the assigned work force. Qualifications: Values: Integrity, Commitment to Excellence, Customer Focus, Collaboration, and Innovation Core Competencies:Planning, Problem Solving, Results Orientation, Change Leadership, and Business Acumen Bachelor's degree in Engineering, Construction Management, Business, OR similar type experience in a related position that provides knowledge and experience required Minimum of twenty (20) years' experience in multi-craft construction management Thorough understanding of Industrial Construction industry and participating markets Expertise in at least one primary discipline within the construction industry (e.g, process piping, electrical, civil/structural, scaffold/coatings/insulation, etc.) Prior experience serving as Project Manager or Director of construction teams, where responsibilities include construction, engineering, estimating, contracts management, and client relations Ability/knowledge to discuss technical questions with owners concerning constructability, schedule adherence and impacts to construction Ability to navigate client conversations to address change orders and issues related to budget performance, safety, quality and personnel challenges Knowledge of project scheduling including float/adherence to monitor project performance Knowledge of industrial construction standards including scheduling, contracts, coordinating and managing all disciplines and subcontractors Active participation in construction industry professional organizations Demonstrate skills critical for managerial success, including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical, and communication skills Ability to work effectively with all levels of McCarl's employees, customers, suppliers, and partners Professional verbal and written communication skills, public speaking and customer presentations Self-starter with a strong work ethic; ability to establish and promote good customer relationships Ability to read, analyze, and interpret technical information, financial reports, and legal documents. Comfortable responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to develop presentations and effectively communicate information to executive management, public groups, and/or boards of directors. Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Bluebeam and Viewpoint. Travel Requirement: This position requires over-the-road travel with overnight stays to assigned project locations. 50-75% travel (with most day travel and occasional overnight travel). Physical Requirements: Will regularly sit, use of hands/fingers, talk/hear. Will occasionally stand, walk, grasp, reach w/ hands/arms, bend/stoop/kneel/squat/crawl. Lift up to 20lbs. Near vision. Ability to adjust focus. Work Environment: Will regularly be in an office. For the most part, ambient room temperatures, lighting and traditional office equipment as found in typical office environment. Will occasionally be in a job or shop site. Moderate noise level. Employees must use personal protective equipment as deemed necessary by the industry/construction safety standards and/or by McCarl's safety policy and procedures. To perform this job successfully, an individual must be able to perform each activity, duty and responsibility satisfactorily. The requirements listed here are representative of the knowledge, skill and/or ability required, however are not comprehensive. Items may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $57k-110k yearly est. 5d ago
  • Customer Service Manager

    Arias Agency

    Customer service manager job in Canonsburg, PA

    International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career. Job Description We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in the Canonsburg area servicing union and veteran, and small business markets locally. Current clients include: IBT, IUOE, CJA, USW, UMWA, VFW, AMVETS, and over 20,000 others. Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post Gazette in 2012. Since then, Simon Arias Agencies has been continually recognized by the Post Gazette as one of Pittsburgh's Top Workplaces as well as top training! Reasons to apply: >Starting pay between 600-1200 weekly (entry level) and 1200-1500 weekly (mid level)--Higher incomes available for qualified candidates and management candidates! >Insurance after 90 days! >Full training provided >Exciting work environment! >New Management means teams with immediate upward mobility! Qualifications
    $45k-86k yearly est. 2d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Carnot-Moon, PA?

The average customer service manager in Carnot-Moon, PA earns between $34,000 and $115,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Carnot-Moon, PA

$62,000

What are the biggest employers of Customer Service Managers in Carnot-Moon, PA?

The biggest employers of Customer Service Managers in Carnot-Moon, PA are:
  1. Public Storage
  2. Michaels Stores
Job type you want
Full Time
Part Time
Internship
Temporary