Customer service manager jobs in Cheektowaga, NY

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General Manager & Principal Engineer
RCM Technologies, Inc. 4.2
Customer service manager job in Amherst, NY
Reports to Executive Management Full-time Salaried Management Buffalo, NY RCM Thermal Kinetics, a division of RCM Technologies, provides process development, engineering, and supply of technologies and equipment for distillation, evaporation, molecular sieve adsorption, scrubbers, and a wide range of separations technologies. Thermal Kinetics supports multiple industries including renewable energy and chemicals extending through detailed design through commissioning, and startup of process plants, delivering both modular shop-built and field-installed systems. RCM contracts with suppliers and outsources its equipment fabrications to capable shops in various geographies. RCM is seeking to hire an experienced General Manager and Principal Engineer to lead its team in Amherst, NY. RCM Technologies acquired the Thermal Kinetics Engineering company in 2018 to expand its process and industrial engineering capabilities, particularly through technology, patents, and intellectual property. This position requires managing the existing OEM-driven business and transforming a mostly chemical process focused group into a full-service engineering firm. Current core capabilities stem from a portfolio of patents commercialized in the fuel ethanol and renewable energy industries. Core capabilities encompass most of the common separations unit operations as listed previously plus work in crystallization and a few chemical reaction systems. Position Summary The General Manager is responsible for the overall strategic direction, operational management, and financial performance of Thermal Kinetics business unit. This includes overseeing project delivery, managing client relationships, driving business development, and supervising engineering staff. The manager ensures projects are completed on time, within budget, and to the highest quality standards while also fostering a culture of innovation, safety, and continuous improvement. Key Responsibilities Business Transformation & Growth Develop and execute transformation strategy: Create and implement a comprehensive plan to transition the firm from a primary focus on process engineering to offering a full range of engineering services, including mechanical, electrical, instrumentation, civil/structural, and project management capabilities. Identify and develop new service lines: Identify new service opportunities within existing core business and clients. Promote engineering services for local and regional industrial and chemical sectors. Operational & Financial Leadership Team Leadership & People Development Strategic hiring and upskilling: Identify staffing and skill gaps necessary for the transition and develop a strategy to address them. This will involve coordinating with other engineering offices and recruiting experienced engineers from various disciplines and creating professional development programs to cross-train existing staff and build the firm's new capabilities. Create and implement change management: Communicate the strategic vision and manage the organizational changes required for the transformation. Build a culture that embraces new challenges and fosters collaboration across different engineering disciplines. Manage operational change: Establish the new internal processes, workflows, and procedures required for a full-service firm, such as integrating multi-disciplinary teams on projects and managing a broader scope of services.Business Development & Client Relations Represent the firm's new capabilities: Act as the external face of RCM Thermal Kinetics. Represent its expanded capabilities to clients, industry groups, and at conferences to generate interest and new business. Manage strategic partnerships: Identify and secure partnerships with other firms or contractors to augment capabilities during the transition phase, ensuring the firm can deliver on its new "full-service" promises. Marketing and Sales: With sales staff direct identification of new market opportunities, grow the client base, and expand the firm's service offerings. Trade Events and Outreach: With key engineering staff and sales team represent the firm in professional organizations, with clients, and at industry events to build and maintain positive relationships. Strategic Planning: Develop and execute short-term and long-term strategic business plans to achieve company goals for growth, revenue, and profitability. Budget and Financial Management: In coordination with the CFO and his team prepare and oversee departmental budgets, manage financial forecasting, and review profit and loss reports. Project Contracting: Supervise and assist as needed Projects Managers and the Proposal Manager to manage contracts, prepare proposals and bids, and negotiate agreements with clients and partners. Provide mentorship, coaching, and professional development opportunities to team members to foster growth and improve performance. Conduct performance reviews, set clear goals, manage resource allocation to maximize team efficiency, and promote professional development and cross-training to build a versatile engineering team. Recruit, mentor, and cultivate a positive and collaborative work environment that encourages teamwork, high morale, and technical excellence. Technical & Quality Oversight Maintain a deep understanding of the firm's technical services and industry trends to guide strategic decisions and drive innovation. Direct and review engineering designs and changes, ensuring technical accuracy and soundness of methods used by staff. Oversee quality assurance and quality control (QA/QC) processes for all project deliverables, ensuring the team's work complies with all relevant industry standards, regulations, and safety codes. Required Qualifications Bachelor's degree in an engineering discipline (e.g., Civil, Mechanical, Electrical, or related). Master's degree in engineering management or an MBA is preferred. Minimum 15+ years of progressive experience in an engineering field, including 5-7 years in managerial or leadership roles with P&L responsibility. Professional Engineering (P.E.) license is required, in addition to proven experience in managing engineering operations, project delivery, and resource allocation. Demonstrated success in business unit leadership, client development, and organizational transformation. Expert-level technical knowledge relevant to the firm's specific engineering services. Proficiency with industry-standard software, such as computer-aided design (CAD) programs, project management software (e.g., MS Project). Strong analytical skills for evaluating technical information and complex problems. Skills and Competencies Leadership: Demonstrated ability to motivate, develop, and direct technical teams. Communication: Excellent written and oral communication skills to convey complex information to a variety of technical and non-technical audiences. Problem-Solving: Exceptional critical thinking and decision-making skills to address project-related issues. Strategic Thinking: Strong ability to build effective relationships with clients, team members, and senior management. Organizational: Proven ability to manage multiple projects, budgets, and schedules simultaneously. Client Development: Track record of building and expanding client relationships in industrial and chemical markets. RCM Technologies, Inc. RCM Technologies, Inc. (RCMT) is a premier single-source provider of engineering, business and technology solutions. Since 1971, RCMT's core strengths and expertise are a result of decades of delivering operational and engineering excellence across multiple industries such as Healthcare, Aerospace & Defense, Energy, Process & Industrial, Life Sciences, Data and Solutions. RCM Engineering Services division is a comprehensive Engineering/Architectural design and construction management firm providing clients with total solutions for their project needs. RCM provides the highest quality services in all engineering disciplines to utility, commercial, and industrial customers. At RCM, we believe the key to success is working with our clients to define the correct technical staff and resources necessary to assure each project phase can be executed within the client's guidelines. This requires technical personnel with a depth of experience in all phases of project execution. Over 510+ Engineers and Technical Designers on our staff ready to support our clients with their routine and complex engineering needs. Experienced, multi-discipline project teams offer the full range of comprehensive services necessary to successfully execute all aspects of power delivery, generation, commercial and industrial projects. Proven project management skills and tools are applied to all tasks to achieve budget and schedule commitments. Highly responsive, flexible, and cost-effective total solutions consistently delivering results that exceed our customers' expectations. Competitive Salary offered, along with benefits such as 401k, Stock Purchase Plan, Health, Dental and more. Salary and Title are commensurate with experience. Equal Opportunity Statement RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Disclaimer This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
$106k-181k yearly est. 15h ago
Customer Service Manager
Dev 4.2
Customer service manager job in Blasdell, NY
Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job DescriptionSchedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Location: Blasdell, NY Address: 3740 McKinley Pkwy. Pay: $21 - $22.50 / hour Job Posting: 12/09/2023 Job Posting End: 01/09/2024 Job ID:R0194690 We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you! What will I do? Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications 1 or more years of work experience, preferably in customer service, or a college degree Computer skills Proven ability to multi-task and handle interruptions in a fast-paced environment Preferred Qualifications Experience leading a team Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
$21-22.5 hourly 60d+ ago
Customer Service Graphics
Imperial Textile
Customer service manager job in Buffalo, NY
Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees. Job Description Assist B2B customers via phone and email while building long term business relationships Resolve artwork issues Enter, verify, and process orders Assure orders ship on time and deadlines are met Qualifications Experience with Adobe Illustrator and Photoshop Experience with Vector artwork Previous customer service experience in an office setting Above average attention to detail is required The ability to work in fast-paced, deadline-oriented environment is necessary Sales experience that can assist in building customer relationships is a plus Additional Information At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers. If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you! Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines. Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.
$116k-168k yearly est. 8h ago
PT Customer Experience Admin Coworking
Serendipity Labs Inc. 3.8
Customer service manager job in Buffalo, NY
At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted with some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: * Providing a warm and professional welcome to visitors and users of the lab at reception. * Effectively handling phone and in person requests for assistance. * A keen attention to detail to anticipate Member needs. * Opening and closing the lab location so that its ready for business and meeting our brand standards. * Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. * Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. * Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. * Creating a community through contributions to member events and fostering ways to engage members and the local community. * Generating interest in the lab by assisting with certain local marketing activities. * Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. * Updating, charging, and maintaining accurate member information in billing software. * Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. * Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: * Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. * Support and interact with members, visitors and lab staff * Hearing - Ability to receive detailed information through oral and telephone communication. * Talking - Clearly expresses ideas by means of spoken word. * Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) * Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Essential Knowledge, Skills, and Abilities: * Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills * Experience in delivering a high level of hospitality and handling customer service request * Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision * A high attention to detail and being keen to deliver great experiences * Being a self starter but being open and willing to take direction * Knowledge of Microsoft Office suite, including Word, Excel and Outlook * Planning, managing, and executing events or meetings * High School Diploma or equivalent * Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.
$50k-109k yearly est. 60d+ ago
Customer Experience Supervisor
Your Online Marketplace
Customer service manager job in East Aurora, NY
YourOnlineMarketplace (YOM) is a tech startup company based in East Aurora, New York - just 20 minutes outside of Buffalo. We specialize in e-commerce and are positioning ourselves for continued strategic growth. At YOM, we pride ourselves upon offering a flexible and creative culture. We feel strongly about: Being an excellent communicator because our employees play a key role in ensuring a seamless customer experience through regular collaboration with internal and external stakeholders. Understanding the whole business because our employees are empowered to collaborate with one another in an effort to continually improve the efficiency of our customer-focused operations, which requires an understanding of how it all fits together. Having a strong attention to detail because our top priority is to deliver a smooth and efficient online shopping experience for our e-commerce consumer base. Being in the know of music, literature, and Hollywood trends because you'll have the opportunity to brainstorm and imagine product mixes that fit the needs and interests of our e-commerce consumer base. Job Description We are seeking a full-time Customer Experience Supervisor to join our operations. We're looking for a sharp, ambitious, creative and goal-driven problem solver to join our business. Key Responsibilities: Answering customer service inquiries over email based system and phone Act as the primary liaison with customers utilizing current system to process and track customer issues, change orders, returns, exchanges and buyer refunds Arrange for the return of any damaged / defective products to our suppliers including follow-up procedures to ensure that replacement products are received and refunds are properly credited to our company accounts Collaborate with other functions to develop product mix offerings Continually implement improved processes and procedures for managing interactions with customers and ensuring credits/re-shipments from suppliers Other duties as assigned including notifying customers when orders are shipped, cross-training in other departments, as well as administrative projects and related tasks to improve the overall quality and profitability of our company Extensive training and on-boarding will be provided to ensure your comfort and success. Benefits include paid holidays and an employer matching retirement plan. Hours are 9am-5pm Monday-Friday with some flexibility and the possibility of additional hours during peak sale seasons. Qualifications Requirements: Previous leadership experience Basic computer competency Strong capacity for problem-solving and developing creative solutions Willingness to learn new computer programs and systems Preferred Qualifications: Associates or bachelors degree (exceptional candidates with equivalent experience will also be considered) Previous customer service experience and/or e-commerce experience is helpful Additional Information All of your information will be kept confidential according to EEO guidelines.
$61k-118k yearly est. 8h ago
Customer Service Manager
Zenner & Ritter
Customer service manager job in Buffalo, NY
LANCASTER, NY OFFICE POSITIONS Be the Best at what you do and Save the Day! With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations even the leanest times. Our goal is to offer careers, not just “jobs”. Let's Get Right to the Good Part: What We Offer Competitive Pay ($50k-55k/year) and an enjoyable team to work with! Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting. New technology & phones integrated with our best-in-class software PTO, (upon eligibility), 6 paid holidays, Aflac, (60 days), 401k with company match, (1 year) Best-in-Industry training, as well as opportunities for advancement. Come join our team and help us win the day! The Big Task You will lead a staff of Customer Services Reps, Dispatchers, and Inside Sales Reps who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every job. Author and refine call scripts so they're clear, compelling and result in more appointments. Become an expert of our market, know the customer needs and how best to engage them. Monitor performance of staff, review recorded calls, advise them on how to promote our services, and prepare actionable data for management meetings and coaching. Formalize a coaching and training platform that's cost effective and measurable. Show employees how their individual contributions matter to the company's success. Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Be proficient using a Windows computer, CRM, and Microsoft Office applications (Excel, Word & Outlook). Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo. Ready to apply? Please use the link / app on this page to apply. Equal Opportunity Employer Compensation: $50,000.00 - $55,000.00 per year About Zenner & Ritter Zenner & Ritter traces its roots to the late 1920's when Charles H. Ritter and his brother, Arthur Ritter, went door-to-door offering to clean coal dust out of duct work and furnaces. Bill Zenner, joined the business as Charles' business partner though shortly after, he left to manage a local hardware store. At that time, the company was well-known as Zenner & Ritter and has kept both names ever since. Charles H. Ritter grew the company from its humble beginnings into a well-known Buffalo-area heating and cooling business. His son, Charles C. Ritter assumed leadership of the business in the mid 1980's. For nearly 30 years, Charles C. Ritter was the driving force behind the business filling the company and its employees with his own unique combination of expressive communication and efficient service Sadly, Charles C. Ritter passed away in 2010 leaving Zenner & Ritter in the capable hands of his wife, Barbara Ritter. Today, Barbara and her son Brian Ritter lead what is now the largest residential heating and cooling company in Western NY. To serve the wider needs of its customers, the company recently launched a new residential plumbing division. And to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. Under Barbara and Brian's leadership, the company continues to evolve, but will always remain committed to providing the best prices and the friendliest service anywhere! *** NOW HIRING *** Zenner & Ritter, Inc. is continuing to grow after over 90 years of operations and is looking to applicants interested in CAREERS, not just a “job.” Our services include heating, air conditioning, plumbing, generator systems, indoor air quality, energy services, mitigation, ductless systems, electrical and more. We are also seeking applicants for management positions, our accounting group, inside and outside sales, customer service staff and other roles to contribute to a winning team. Full-time, part-time and flexible shift scheduling is available.
$50k-55k yearly Auto-Apply 60d+ ago
Supervisor, Customer Services
Envoy Air 4.0
Customer service manager job in Buffalo, NY
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Salary - $40,578.72 Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyout Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$40.6k yearly Auto-Apply 59d ago
Client Manager
Synergy It Solutions 4.2
Customer service manager job in Buffalo, NY
At Synergy IT Solutions, we empower businesses through innovative technology and a culture of shared success. As an employee-owned company, our team is personally invested in delivering exceptional IT services-from managed solutions and cybersecurity to cloud infrastructure and digital transformation. We don't just support technology, we build partnerships, drive progress, and grow together with our clients and each other. Employee ownership is at the heart of who we are. Every team member is more than just an employee - they're an owner, a contributor, and a driver of our collective success. This shared commitment fuels our innovation, strengthens our collaboration, and empowers us to deliver exceptional solutions to our clients. When we each have a stake in the outcome, we bring our best to every challenge-and that's the power of ownership at Synergy. Interested in learning more? We are searching for a Buffalo, NY-based Client Manager who is passionate about technology and driven in helping companies discover their full potential. Our Client Managers are a critical part of Synergy's success! A successful candidate is one with 3-5 years of excellent relationship-building skills in a tech environment, proven success with C-suite clients, and willingness to learn and promote new technologies. You have experience with business reviews, demonstrating business value, and an eagerness to drive business growth. You are self-motivated, determined, organized, and focused. This unique opportunity works within a sales team which stretches from Ithaca to Syracuse, Rochester, and Buffalo. This team along with many other Synergy owners are here to help you in your continued success. If you enjoy challenges, focus on client success, and love the idea of an employee-owned company, share your resume with us. We look forward to connecting with you soon! Synergy's Benefits: Employee Stock Ownership Plan Health, Vision, & Dental Insurances Supplemental Insurances 401(k) Flexible schedules Paid Time Off Paid Sick Leave Floating & Observed Holidays Volunteer Time HSA (Health Savings Account) Life insurance Mileage/Travel Reimbursements Cell Phone Reimbursement Certification & Training Reimbursements Dog friendly workplace!
$89k-128k yearly est. 60d+ ago
Pavement Services Manager
Atlantic Testing Laboratories, Limited 3.6
Customer service manager job in Buffalo, NY
Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management. L ocation: This position may be based out of any of ATL's 11 office locations Pavement Services Manager Perks & Benefits: Competitive pay with opportunity for growth Work directly with both technical and management staff Competitive Health Insurance with multiple plan options Paid Vacation/Sick/Personal/Holidays 401(k) Retirement Savings Plan with company match Potential for Profit Sharing Pavement Services Manager Qualifications: Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience Demonstrated experience in a leadership role with strong people and resource management skills Strong written and verbal communication skills Ability to effectively multitask in a fast-paced, dynamic work environment Attention to detail and strong organizational skills Positive attitude with the ability to work both independently and in a team environment Pavement Services Manager Responsibilities: Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule Manage technical services to meet federal, state (e.g., DOT), and client specifications Provide technical guidance on pavement projects to troubleshoot quality control issues Compile and distribute comprehensive reports of test data and manage record-keeping Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE) Coordinate workload, staffing levels, and utilization within the service area Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services Perform project site visits, safety audits, and staff training evaluations Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area Participate in professional and trade organizations and related events to promote pavement testing services Support Operations Managers in development of staffing and certification plans to support Divisional budgets ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.
$76k-103k yearly est. Auto-Apply 12d ago
Residential HVAC Service Manager
NOCO Energy Corp 4.1
Customer service manager job in Kenmore, NY
Residential Service Manager Location : Kenmore NY Compensation: $75,000-$85,000 Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused. At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today. What We Are Looking For The Residential HVAC Service Manager is responsible for overseeing and managing the daily operations of the residential HVAC service department. This role ensures the delivery of high-quality service, efficient scheduling, and customer satisfaction. The manager leads a team of technicians, provides training, monitors performance, and handles escalated customer issues. Additionally, the role includes maintaining compliance with safety standards, managing budgets, and working closely with the sales and installation teams to meet company objectives. At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. What You Will Do Oversee a dedicated team of service and maintenance technicians and provide technical support to meet the needs of the team and clients. Monitor and manage job execution and compliance with client commitments to ensure high-quality execution of all service work. Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency. Conduct financial reviews for all service work, providing feedback to the team. Assist in driving revenue growth through training and effective resource management. Foster strong customer relationships, ensuring satisfaction and repeat business. Lead, coach, and develop the service team to meet customer and department expectations. Conduct routine technical and sales related trainings, on a biweekly basis. Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues. Promote a safety-first culture among the service team and conduct regular safety audits. Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies. Ensure the service team has the necessary tools and equipment while providing technical guidance and support. Responsible for technicians' performance appraisals, reviews and for setting improvement goals per company standards. Conduct group and one-on-one meetings with technicians as required for training, evaluation and general communication. Work with other departmental managers to meet company and departmental goals and objectives. Participate in developing and monitoring budgets, goals and objectives to ensure departmental success. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company What You Will Need Minimum of 10 years of experience in HVAC service, including at least 2 years in a management or supervisory role. Experience with residential HVAC systems, including installation, maintenance, and repair. Leadership experience in the residential HVAC service industry is preferred. Excellent customer service and communication abilities. Proficiency with HVAC service software, scheduling systems, and reporting tools. Knowledge of safety regulations and compliance standards in the HVAC industry. Ability to troubleshoot and provide technical guidance on HVAC systems. Ability to handle high-pressure situations and resolve escalated customer issues. Financial acumen for managing budgets, inventory, and cost control. Ability to quote HVAC repairs and replacements. Ability to work collaboratively with colleagues and staff with solid conflict management skills to create a team-oriented, results-driven environment. Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments. Technical aptitude and an ability to use resources at hand to find solutions. Valid driver's license with a clean driving record and background. Ability to pass background screening and drug test. Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation What We Offer Competitive compensation package Generous medical insurance offerings Dental and vision plans Company-paid life insurance Company-paid short-term disability 401(k) with company match Health savings accounts Generous Paid Time Off policies 7 paid holidays Employee and family assistance program Company-paid training Safety incentives Years of service incentives
$75k-85k yearly 60d+ ago
Financial Services - Customer Tax Operations and Reporting - Tax Services Manager-EDGE
EY Studio+ Nederland
Customer service manager job in Akron, NY
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR) EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! The opportunity Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies. Your key responsibilities You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers. Skills and attributes for success Ability to read and interpret IRS Code, regulations and instructions Strong writing skills for policy and procedure writing is a must Ability to interface with all facets of our business Ability to multitasking and project management capability Creative problem solving, strong critical thinking Ability to drive success as both an individual contributor and team member. To qualify for the role, you must have at a minimum A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred A minimum of 5 years of relevant tax consulting or tax operational experience Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations Ideally, you'll also have Active participation in industry groups such as SIFMA, ABA, IIB The ability to understand and implement tax rules A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters What we look for We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
$122.6k-212.8k yearly 60d+ ago
Financial Investigations & Dispute Advisory Services - Manager
RSM 4.4
Customer service manager job in Boston, NY
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. We are looking to hire a Northeast-based Manager for the Financial Investigations & Dispute Advisory Services practice, part of RSM's Financial Consulting Services group. Duties include: Working with the post-acquisition dispute resolution team supporting both advocacy and neutral accounting arbiter engagements involving purchase price disputes Assisting with document requests, analysis of client closing statements, application of U.S. GAAP and developing positions in relation to a purchase agreement as well as disputed accounting items, earnout calculations, etc. Assisting with the application of buyer-friendly or seller-friendly purchase agreement language that is accounting-related or involves net working capital, indebtedness, etc. Conducting investigations and quantifying damages related to matters that may include embezzlement, whistleblower claims, financial reporting fraud, foreign corrupt practices act, loan fraud, fidelity claims, rep and warranty claims, claw back litigation, construction fraud, Ponzi schemes, health care fraud, fraudulent conveyance, related party transactions, billing disputes, bankruptcy fraud, securities fraud, anti-money laundering, and other matters Analyzing and reconstructing fraudulent transactions, complex transactions, funds tracing, financial statements, etc. Familiarity or use of data analytics tools (Alteryx, IDEA, etc.), data mining and analysis, including construction of financial records, accounting data, database extracts, etc. Familiarity or use of data visualization tools such as Tableau, Qlik, PowerBI, and Visio. Performing electronic reviews of evidence Preparing industry and market research Compiling organized working papers Supervising staff and project teams Contributing to proposals and assisting with business development activities to grow our practice (including CLE presentations, webinars, attending industry conferences, authorship of white papers, etc.) Cultivating and maintaining positive, productive, and professional relationships with colleagues and clients Preferred Qualifications: Minimum B.S. / B.A. degree with concentration in Accounting, Finance or Economics from an accredited university. Master's degree a plus. Minimum 3.0 GPA overall and in major 5-7 years of experience providing litigation support, investigation, and forensic accounting services; "Big 4" or national consulting firm experience a plus. Experience working on purchase price dispute engagements, neutral accounting arbitrations and reading/interpreting purchase agreements Strong knowledge of U.S. GAAP Attained CPA and CFE or CFF certifications Proficiency with Microsoft Excel, Word, and PowerPoint Flexibility to travel to clients and other RSM offices Ability to work long hours and have flexibility to meet client deadlines Demonstrated ability to work independently to gather facts, organize data, analyze financial statements and other financial data, and identify relevant issues Strong verbal and writing and communication skills and ability to communicate complex information in a clear and concise manner Strong organizational and time management skills Ability to balance multiple priorities Self-starter who can work independently with minimal supervision Eagerness and willingness to work in a fast-paced, team-oriented environment and understand your role on the team Driven to exceed client expectations Natural aptitude for solving problems Desire to learn and develop At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $94,400 - $178,800 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
$94.4k-178.8k yearly Auto-Apply 3d ago
Customer Experience Team Member
Benzinger's Clothing Care
Customer service manager job in East Aurora, NY
Job DescriptionSalary: $16.50 to $17 Join a Local Team That Cares Flexible Hours | Great Community | No Nights or Sundays Nestled in the heart of the charming Village of East Aurora, Benzingers Clothing Care has been helping our neighbors look sharp and feel their best for generations. Were more than a dry cleaner were part of the daily rhythm of this wonderful community. Were looking for afriendly, energetic, and reliable team member to join our front counter team. If you enjoy staying active, connecting with people, and being part of a supportive crew, this is a perfect part-time role. What Youll Do Be the Friendly Face Greet each customer with a genuine smile and upbeat attitude. Treat Every Garment with Care Check items to make sure theyre ready for their best clean. Use the Latest Technology Enter and track orders in industry-leading software, full training provided. Stay Organized Keep things flowing so every customer enjoys a smooth, stress-free experience. Why Youll Love Working Here Small, Supportive Team Work with people who look out for each other. Pay & Perks Earn solid wages plus incentive programs. Flexible Schedule Predictable hours, no late nights, no Sundays, and just two short Saturdays a month. Training & Growth Well teach you everything you need to know and help you build skills for the future. Community Connection Youll work in a place where customers know your name and genuinely appreciate what you do. Feel-Good Work Help people look and feel their best every day. Were Looking For A warm, welcoming personality and love of customer interaction. Attention to detail and pride in doing things right. Dependable, upbeat, and willing to learn. Ready to Join a Place That Feels Like Home? If youre looking for a job that keeps you active, connects you to the community, and fits your life wed love to meet you.
$16.5-17 hourly 28d ago
Dining Services Supervisor Daemen University (NY)
Hallmark Management Service Inc.
Customer service manager job in Buffalo, NY
Job Description Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more. Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together. At Hallmark Management, we offer: Paid time off Paid Holidays Annual opportunities for merit increases Medical, Dental, Vision Insurance Company Paid Life Insurance 401K with a company match Free Meal while working Free nonskid shoes Employee Assistance Program Job Related Duties & Responsibilities Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.) Holds team accountable through field coaching during the shift Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards Assures all station specific standards are always being met through the employees working in those areas Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service Communicate service issues/information to management as needed to assure a smooth-running operation Exhibits a customer comes first attitude Position Requirements: Background Check/Drug Screen Ability to work as part of a team Requires occasional lifting, carrying, pushing, pulling up to 40 lbs. Requires constant standing and walking
$53k-89k yearly est. 17d ago
Service Manager
Northtown Automotive Companies 4.2
Customer service manager job in Amherst, NY
Job Details Administrative Offices - Amherst, NY Full Time High School $95000.00 - $140000.00 Base+Commission/year Up to 25% Full Time (5 day workweek) AutomotiveJob Posting Date(s) 07/16/2025Description The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements Essential Job Functions: Forecast goals and objectives for the department and push to meet them. Strive for harmony and teamwork with all other departments. Attend managers meetings as requested. Understand and comply with federal, state, and local regulations that affect service operations, such as labor laws, hazardous waste disposal, OSHA, right-to-know, etc. Hire, train, motivate and monitor the performance of all service department staff. Provide technical assistance to employees as needed. Conduct meetings with department employees to discuss activities and issues of mutual interest. Monitor all employee payroll records. Establish and maintain good working relationships with customers to encourage repeat and referral business. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serve as liaison with factory representatives. Promptly handle customer complaints Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety training. Qualifications Qualifications: Minimum 3-5 years as a Service Manager, with Dealership experience Excellent communication skills. Ability to operate the department at a profit according to dealership guidelines.
$95k-140k yearly 60d+ ago
Supervisor, Member Service Center (Call Center) Buffalo Region
Broadview Federal Credit Union 4.1
Customer service manager job in Buffalo, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards. Essential Job Functions/Responsibilities: Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates. Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution. Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement. Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team. Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs. Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels. Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated. Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately. Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required. Other duties as needed. Minimum Job Qualifications: Associate's degree from an accredited institution or at least 3 years of relevant experience required. Bachelor's degree preferred; will consider experience in lieu of degree. Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development. Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors. Strong decision making and time management skills with the ability to manage multiple projects/duties. Familiarity with Fiserv and Alkami software solutions is strongly preferred. Results driven, service oriented, self-motivated, and able to work independently. Trustworthy with the ability to maintain the highest level of integrity and trust. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment. Flexible to work a structured schedule that includes evening and weekend hours in an in-office model. Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at ********************************** Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
$66k-80.8k yearly Auto-Apply 60d+ ago
Service Supervisor
Milton Cat 4.4
Customer service manager job in Batavia, NY
Milton CAT is seeking an experienced Shop Service Supervisor. The Service Supervisor is responsible for the workflow and scheduling of jobs in the shop, and for the maintenance of customer and company heavy equipment and components. Depending on the location and assignment, the Supervisor will be responsible for some or all of the functions and duties listed below. These may require working hours in addition to the normal work schedule for emergency calls or routine service as required. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: $65K-$75K based on experience. This is a salaried position with bonus potential. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Open and close service calls and maintain WIPX in AX. Maintain Schedule of repairs in AX. Control workflow of repairs. Orders replacement parts ensuring that parts ordered are correct and complete at time of order. Coordinates the installations, testing, and operation of new machine attachments. Maintain rental fleet equipment, work tool inventory, yard organization. Prepares inspection and appraisal reports. Prepares accurate and complete service reports timely. Flexible to work occasional after hours when needed to meet customer needs. Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed. Assist in time-card entries, review, closing and invoicing work orders. Maintain a professional and proper personal appearance at all times adhering to company policy. Enforce safety policies and see that proper safety practices are followed at all times. Perform safety audits. Performs related duties as assigned. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Preferred experience on CAT heavy equipment or similar equipment. Proficient in mechanical systems (transmissions, engines, hydraulics, etc.). Proficient in the use of a computer and related software. Strong problem-solving skills and be detailed oriented with a high level of accuracy. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Heavy equipment service/maintenance knowledge. Must be able to work in a dynamic, fast paced service environment. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$65k-75k yearly Auto-Apply 60d+ ago
Supervisor of Dining Services
Elderwood/Pediatric/Postacute/Woodmark
Customer service manager job in Williamsville, NY
At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
$53k-89k yearly est. Auto-Apply 30d ago
Supervisor of Dining Services
Elderwood 3.1
Customer service manager job in Lockport, NY
The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
$36k-53k yearly est. Auto-Apply 60d+ ago
Pavement Services Manager
Atlantic Testing Laboratories 3.6
Customer service manager job in Hamburg, NY
Job Description Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management. Location: This position may be based out of any of ATL's 11 office locations Pavement Services Manager Perks & Benefits: Competitive pay with opportunity for growth Work directly with both technical and management staff Competitive Health Insurance with multiple plan options Paid Vacation/Sick/Personal/Holidays 401(k) Retirement Savings Plan with company match Potential for Profit Sharing Pavement Services Manager Qualifications: Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience Demonstrated experience in a leadership role with strong people and resource management skills Strong written and verbal communication skills Ability to effectively multitask in a fast-paced, dynamic work environment Attention to detail and strong organizational skills Positive attitude with the ability to work both independently and in a team environment Pavement Services Manager Responsibilities: Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule Manage technical services to meet federal, state (e.g., DOT), and client specifications Provide technical guidance on pavement projects to troubleshoot quality control issues Compile and distribute comprehensive reports of test data and manage record-keeping Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE) Coordinate workload, staffing levels, and utilization within the service area Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services Perform project site visits, safety audits, and staff training evaluations Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area Participate in professional and trade organizations and related events to promote pavement testing services Support Operations Managers in development of staffing and certification plans to support Divisional budgets ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.
$76k-103k yearly est. 10d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Cheektowaga, NY?

The average customer service manager in Cheektowaga, NY earns between $40,000 and $130,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Cheektowaga, NY

$72,000

$40,00010%

$72,000Median

$130,00090%

What are the biggest employers of Customer Service Managers in Cheektowaga, NY?

The biggest employers of Customer Service Managers in Cheektowaga, NY are:

Dev
Wegmans Food Markets
Zenner & Ritter

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Customer Service Manager Cheektowaga, NY Jobs

Customer service manager jobs in Cheektowaga, NY

General Manager & Principal Engineer