Customer service manager jobs in Cheyenne, WY

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Sr Customer Success Manager
Oracle 4.6
Customer service manager job in Cheyenne, WY
The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall Implementation and operational success of the customer with using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption, and value realization. The Customer Success Manager identifies, develops, tracks, and manages priorities and committed actions to ensure progress. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio. The senior Customer Success Manager portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, implementations, renewals, transformation, adoption, or all of these factors based on business needs. The CSM will be measured on the following: - Strong Success Plans for their customer or portfolio of customers - Referenceability - Success Stories - ARR retention and growth - Contract renewal rate - Code currency - Sales Leads generated (aka white space) - Overall customer satisfaction - Metrics driven, Customer advancement and performance on defined KPIs - Growth of the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring and growing junior CSMs and evangelizing the practice of CS across Oracle Health **Responsibilities** Develop long term partnership with our customers to ensure they remain successful by realizing the full value of their investment with us to ensure customers continue/replenish/renews contract with Oracle. Responsible for maintaining a high level of customer satisfaction by being a liaison between our customers and Oracle's internal operations. Identify product adoption, expansion and up sell opportunities. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis. **Executive Relationship Ownership** + Serve as a relationship owner for CIO, CMIO, CNIO, CFO, COO, and other C-suite stakeholders, ensuring consistent executive engagement, alignment on strategic priorities, and a clear understanding of Oracle Health vision and organizational objectives. + Build and maintain trusted advisor-level relationships with health system executives, demonstrating credibility across clinical, operational, and technical leadership. + Lead executive-level discussions and briefings, proactively surfacing insights, risks, and recommendations that influence strategic decision-making. + Coordinate and facilitate routine CXO governance meetings and Customer Value Reviews. **Executive Communication & Presentation Skills** + Prepare and deliver executive level presentations for senior healthcare leadership, covering Oracle's vision and new AI capabilitiesand translate product capabilities, roadmap updates, and analytics into an executive-ready narrative. + Support strategic alignment and value realization aligned to customers strategic initiatives. + Present to large, cross-functional audiences, including boards, hospital leadership teams, and multi-hospital system executives. + Demonstrate exceptional communication skills, including the ability to handle challenging conversations and influence outcomes across the healthcare ecosystem. Knowledge, Skills & Experience: - BS or BA degree in related field and/or related and equivalent job experience. - 8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management and/or other client facing HCIT solution work. - Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements. - 8+ years' experience consulting, influencing and partnering with key customer end-users and decision-makers up to and including healthcare CXOs and CIOs. - Prior experience with Oracle Health products and service offerings preferred. - Strong project management skills including ability to create, maintain and execute on a detailed account management plan including budget, structure, schedule, needs, metrics and outcomes. - Excellent communication and interpersonal skills including ability to articulate complex information in a way that others can easily understand in both verbal and written form. - Ability to influence, persuade and negotiate to achieve effective and mutually beneficial outcomes. - Ability to partner and collaborate across teams and organizations to resolve conflicts, drive performance improvement, and achieve positive outcomes as indicated by agreed upon metrics and KPIs. - Ability to travel to client sites up to 25% of time based on business needs. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $43.99 to $85.63 per hour; from: $91,500 to $178,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
$56k-82k yearly est. 7d ago
Sr. Representative, Customer Service Operations
Cardinal Health 4.4
Customer service manager job in Cheyenne, WY
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health's operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience. **_Responsibilities_** + Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded. + Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise. + Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. + Collects and reviews customer feedback, complaints, recalls and product returns. + Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities. + Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service. + Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service. + Communicates with customers regarding their needs, questions, and concerns. + Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports. + Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs. + Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues. + Redirects customers to applicable in-house resources as necessary. + Supports general post-sales issues resolutions as necessary. **_Qualifications_** + 3-6 years of customer service experience, preferred + High School Diploma, GED or equivalent work experience, preferred + Ability to provide strong customer service while multi-tasking between phone calls and e-mail support. + Experience within healthcare customer service a plus + Ability to work a Monday-Friday schedule anywhere between 8:30am-5:30pm EST. **_What is expected of you and others at this level_** + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **Anticipated hourly range:** $18.70-26.80/hr **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/13/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
$18.7-26.8 hourly 29d ago
Area Service Manager
Energy Transfer 4.7
Customer service manager job in Nunn, CO
USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers. This role has a current pay range of $130,000 - $155,000. The listed pay range represents the company's good faith estimate of the minimum and maximum base rate of pay for this position at the time of this posting. The selected candidate's compensation will be determined based on their work location, qualifications, relevant experience, operational needs, demonstrated performance over time, and internal pay alignment. We are proud to offer industry leading compensation, comprehensive benefits including access to health, vision and dental insurance, 401(k) match with additional profit sharing, PTO, and abundant career opportunities. Key Business Objectives: The Area Service Manager is responsible for the field management of 8-12 Field Services Technicians and 1-2 Lead Service Technicians and daily management of up to 100,000 hp. This is a front-line manager position responsible for the care and development of the Field Services Techs and Leads. The Area Service Manager prepares the budget, manages expenses to help identify cost savings, and allocates resources in his/her assigned area. Travel is required up to 90% of the time worked to various field locations in order be out with his/her people, customers, and compressors. Duties and Responsibilities: * Accountable for safety adherence and ensuring all service standards are met. * First-line support for troubleshooting issues. * Responsible for hiring, coaching, motivating, compensation, and performance management. * Responsible for following the company policy and procedures. * Responsible for field-level customer relationships. * Provides proactive communication at the field level to both customers and employees. * Monitors the cost of fleet operation and manages to meet the company targets. * Oversees and coordinates Service Technician activities. * Advise the Operations Director of major repairs as needed. * Ensures customer service levels are met by maintaining run time to meet contractual agreements. * Ensures scheduled and non-scheduled maintenance is completed in a timely manner. * Maintain company vehicle per company guidelines. * Make recommendations on capital expenditures for field equipment. * May act as company liaison to other outside vendors. * Works with sales team to identify opportunities. * Any other duties or responsibilities as assigned by the supervisor. Skills/Capabilities and Education: * College degree preferred or requisite job experience in the gas compression industry. * Minimum of 5 years of field experience in gas compression industry. * Ability to configure gas compression equipment. * Ability to work extended hours. * Capable of driving a commercial-size truck. * Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression. * Strong interpersonal skills with strong written and verbal skills. * Ability and interest in further developing people and business management skills. * Excellent customer service skills with customer field personnel, onsite vendors, and other employees. * Ability to teach and communicate both technical and soft skills to FSTs aiding in their training and development. * Working knowledge of Excel, Word, Internet, and inventory tracking software. * High degree of mechanical ability * Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc. * Applicant must have the ability to legally work in the U.S. Working Conditions: * Travel is required for up to 50% of the time worked. * Periodic lifting requirements in excess of 50 lbs. * Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements. * Exposure to extremes in temperature and weather conditions depending upon assigned location. * Some exposure to high noise levels in excess of 85dBA that require ear protection, as well as exposure to potentially hazardous chemicals and materials. * Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. * There is a strong emphasis on safety while working with heavy equipment and machinery.
$130k-155k yearly 29d ago
Customer Success Manager
Ardalyst
Customer service manager job in Fort Collins, CO
Specifications: Job Title: Customer Success Manager Job Type: Full Time Rate: $60,000 Reports To: VP Customer Success Company Introduction: Ardalyst's primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. We have a passion for the work we do. In fact, Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to make our industry smarter and more capable. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment. Job Summary: Fit for the Role: We are seeking a proactive Customer Success Manager to add to our team. Your primary duties will be to build lasting relationships with our clients and ensure they achieve maximum value from our products and services. In this role, you will serve as a trusted advisor, guiding customers through adoption, and renewal processes while identifying opportunities to enhance satisfaction and retention. You'll collaborate cross-functionally with sales, support, and product teams to resolve issues, gather feedback, and drive continuous improvement. The ideal candidate is a strong communicator, problem-solver, and advocate for customer needs, passionate about delivering exceptional experiences that lead to long-term success. Fit for the Culture: Speak your mind - Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that's just what we call ourselves) come ready to contribute and find solutions. Focus On Your Strengths - We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best. See Yourself Grow - Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we're determined to keep it that way. Duties/Responsibilities: Build and maintain strong customer relationships to drive satisfaction and retention Act as a customer advocate internally, ensuring their needs are represented Manage escalations and coordinate resolution efforts Monitor and report on customer health metrics, identifying risk and implementing remediation actions Support renewals quoting and contract updates Collaborate cross-functionally with Sales, Support, and Product teams Documenting processes and training AI agents to optimize efficiency and scale Maintain accurate documentation and account administration Required Skills/Abilities: Excellent communication and problem-solving skills Strong organizational, administrative and time management skills Self-starter with the ability to independently plan, organize, and prioritize sales initiatives, projects and performance objectives with clearly defined metrics Comfortable working with data to inform decisions and track performance Qualifications: 2+ years of experience in customer success, account management, or related roles Proficiency in Microsoft Office SaaS sales experience a plus CRM software experience a plus Benefits: Paid Time Off (PTO) Paid Holidays 401(k) Retirement Plan Health, Dental, Vision and Life insurance Short Term and Long-Term Disability insurance Monetary assistance with training and certifications Flexible Hours Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Disclaimer Ardalyst Holdings, LLC is an EOE that empowers employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.
$60k yearly 60d ago
Manager Customer Experience
The Hertz Corporation 4.3
Customer service manager job in Cheyenne, WY
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
$24k-31k yearly est. 60d+ ago
Area Service Manager
USA Compression 4.4
Customer service manager job in Nunn, CO
USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers. This role has a current pay range of $130,000 - $155,000. The listed pay range represents the company's good faith estimate of the minimum and maximum base rate of pay for this position at the time of this posting. The selected candidate's compensation will be determined based on their work location, qualifications, relevant experience, operational needs, demonstrated performance over time, and internal pay alignment. We are proud to offer industry leading compensation, comprehensive benefits including access to health, vision and dental insurance, 401(k) match with additional profit sharing, PTO, and abundant career opportunities. Key Business Objectives: The Area Service Manager is responsible for the field management of 8-12 Field Services Technicians and 1-2 Lead Service Technicians and daily management of up to 100,000 hp. This is a front-line manager position responsible for the care and development of the Field Services Techs and Leads. The Area Service Manager prepares the budget, manages expenses to help identify cost savings, and allocates resources in his/her assigned area. Travel is required up to 90% of the time worked to various field locations in order be out with his/her people, customers, and compressors. Duties and Responsibilities: * Accountable for safety adherence and ensuring all service standards are met. * First-line support for troubleshooting issues. * Responsible for hiring, coaching, motivating, compensation, and performance management. * Responsible for following the company policy and procedures. * Responsible for field-level customer relationships. * Provides proactive communication at the field level to both customers and employees. * Monitors the cost of fleet operation and manages to meet the company targets. * Oversees and coordinates Service Technician activities. * Advise the Operations Director of major repairs as needed. * Ensures customer service levels are met by maintaining run time to meet contractual agreements. * Ensures scheduled and non-scheduled maintenance is completed in a timely manner. * Maintain company vehicle per company guidelines. * Make recommendations on capital expenditures for field equipment. * May act as company liaison to other outside vendors. * Works with sales team to identify opportunities. * Any other duties or responsibilities as assigned by the supervisor. Skills/Capabilities and Education: * College degree preferred or requisite job experience in the gas compression industry. * Minimum of 5 years of field experience in gas compression industry. * Ability to configure gas compression equipment. * Ability to work extended hours. * Capable of driving a commercial-size truck. * Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression. * Strong interpersonal skills with strong written and verbal skills. * Ability and interest in further developing people and business management skills. * Excellent customer service skills with customer field personnel, onsite vendors, and other employees. * Ability to teach and communicate both technical and soft skills to FSTs aiding in their training and development. * Working knowledge of Excel, Word, Internet, and inventory tracking software. * High degree of mechanical ability * Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc. * Applicant must have the ability to legally work in the U.S. Working Conditions: * Travel is required for up to 50% of the time worked. * Periodic lifting requirements in excess of 50 lbs. * Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements. * Exposure to extremes in temperature and weather conditions depending upon assigned location. * Some exposure to high noise levels in excess of 85dBA that require ear protection, as well as exposure to potentially hazardous chemicals and materials. * Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. * There is a strong emphasis on safety while working with heavy equipment and machinery.
$130k-155k yearly 30d ago
Customer Accounts Manager
Aaron's Inc. 4.2
Customer service manager job in Cheyenne, WY
The salary range for this role is $14.00 to $14.75 per hour.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager. **Skills for Success** Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. **The Work** + Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments + Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy + Second up to the General Manager + Build authentic customer relationships to support customers in their ownership goals and drive sales + Manage the collections process by counseling customers to gain timely lease/merchandise renewals + Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements + Contact customers who have not renewed merchandise agreements + Maintain customers contact over the phone and through home visits + Update customers information and maintain accuracy + Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals + Clean and certify merchandise in the cleaning station for all merchandise personally returned + Complete and maintain weekly vehicle maintenance sheet and route sheets daily + Load, secure and protect product in company vehicle + Safely operate company vehicle + Assist the Sales Team as needed + Any other reasonable duties requested by management **Requirements** + United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. + Must meet DOT requirements to obtain certification in required states (United States) + Ability to work schedule of hours varying from 8 am to 9 pm + Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly + Two years of college or two years of previous management experience preferred + High School diploma or equivalent preferred + Excellent interpersonal and communication skills + High energy with the ability to effectively perform all functions of the store and multitasking effectively + Proper telephone etiquette + Uphold the Aaron's Brand and protect company assets + Maintain a professional appearance + Proficient computer skills **Aaron's Total Rewards** Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: + Paid time off, including vacation days, sick days, and holidays + Medical, dental and vision insurance + 401(k) plan with contribution matching _*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law._ _**Benefits vary based on FT and PT employment status._
$14-14.8 hourly 17d ago
Electrical Service Manager
Encore Electric 4.1
Customer service manager job in Fort Collins, CO
The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals. Compensation for this Role: $120,000 - $140,000 annually, depending on experience General Responsibilities * Maintain open communication lines with all working relationships * Follow up to ensure items for which the job is accountable for are performed * Earn and maintains customer's trust * Uphold the core values of the organization * Work well with others to accomplish the mission of the organization and of the job Specific Responsibilities Management * Manage and direct the work performance of service technicians, project engineers, and service supervisors * Evaluate performance of Service Technicians * Make recommendations on hiring, disciplining, and terminating employees * Enforce the WO process is being implemented by all employees Sales * Manage the "Customer Relationship" as the primary customer contact * Work with assigned clients to meet their needs * Leverage existing customer relationships to generate sales and develop constant presence accounts Operations * Monitor and enforce Encore Electric, Inc. safety policies * Uphold the Service Pledge * Ensure Energized Work is performed within Encore guidelines in coordination with the safety department * Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared * Manage projects assigned * Purchase material for projects not normally found on a service van * Submittals * Regulatory awareness * Licensing * Permitting * Certified payroll * Project preplanning and prefabrication * Responsible for turnover of project to technician assigned * Manage the "quality" of the projects and installations assigned * Manage tools and equipment including tools assigned to van and those drawn from company tool inventory * Perform the duties of manager on call when assigned Training and Development * Responsible for the training and development of field and office operational staff * Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients Financial * Manage risk and commodity volatility in estimates and proposals * Understanding of cost-to-complete process and service financials, including: * Cash flow * Collections * Profitability of assigned projects * Timely billing of completed projects * Track individual service technician and work order performance * Understanding of cost structure * Direct cost * Indirect cost * Overhead Other duties as may be assigned KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: * The National Electrical Code * Encore Electric, Inc.'s preplanning and prefabrication methods * Problem solving * Tracking numbers and bits of data relevant to the work assignment Skill in: * Soft skills and high emotional intelligence * Microsoft Office 365 * Electrical Estimating * Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees * Performing in situations with high expectations * Working on a team * Multitasking * Technical electrical skills * Electrical installation methods and procedures * Troubleshooting * Adapting to new and changing requirements, environments, and/or information * Estimating resources needed to complete required tasks * Managing people. * Managing complex projects, breaking them down to their component levels * Using communication software * Business writing * Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding * Organizing work to accomplish tasks * Prioritizing and reporting to meet job needs * Moving manpower PHYSICAL REQUIREMENTS: * Driving * Sitting * Climbing * Lifting (up to 50 lbs) * Standing * Stooping * Vision acuity (near and far) * Walking REQUIREMENTS: * High School Diploma or equivalent is required while a degree in related field is preferred. * 5 years of progressive experience in a fast-paced office management business environment is preferred. * 5-10 years of electrical service experience is highly preferred. * Journeyman Electrician's License is required. Benefits of this Role: * Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice. * Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program. * This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program. Applications will close on December 31, 2025 or once role has been filled. To request an accommodation during the application process, please contact *********************. Encore Electric, Inc. is an EOE, including disability/vets.
$120k-140k yearly 11d ago
Service Manager - $100,000 +
Fort Collins Kia
Customer service manager job in Fort Collins, CO
Our Goal is to create an exceptional environment for our guests and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service. WE OFFER: Pay based on experience Medical & Dental Insurance Paid Vacation Closed Sundays Great Work Environment Wonderful Culture Opportunity for growth and career advancement. RESPONSIBILITIES: Ensure that guests receive prompt, courteous, and effective service Serve as a liaison between technicians, advisors, parts team members and guests Take ownership of the guest's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the guest Manage and hire technicians and service advisors Interview and make new hires Distribute work between technicians Prioritize required services Ensure the guest has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the guest is properly handled Spend quality time building relationships with guests and employees. Ensure proper accounting and financial health of the service department. REQUIREMENTS: Five + years of fixed operations management experience is strongly preferred. Technical automotive knowledge is helpful but not required Demonstrated ability to manage others Organized and friendly personality Dealership experience required General knowledge of business operations and accounting We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$61k-101k yearly est. Auto-Apply 3d ago
Retail Customer Service Supervisor
Petsmart 4.3
Customer service manager job in Fort Collins, CO
PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you * Paid Weekly * Health & Wellness Benefits * 401k Plan with company match * Paid Time off for full-time associates * Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: * Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. * Validates completion of assigned operational messages and engagement video compliance. * Supports the various Services businesses as needed when the Experience Leader is not available * Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the Leader on Duty * Address and administer associate complaints and grievances. * Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: * Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. * Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. * Responsible for live pet sales and pet adoptions. * Supports with monthly live cycle counts, addresses discrepancies. * Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. * Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience * Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. * Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. * Ensures a safe environment for our associates, pets, and pet parents. * Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. * Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. * Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. * Assists and works in other departments as required. Other duties may be assigned. * Follows all company policies and procedures. Qualifications * 2+ years of retail experience in a customer-focused environment. * Leadership experience preferred. * Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. * Proficiency in computer applications. * Strong written and verbal communication skills. * Ability to react under pressure and maintain composure. * Strong organizational skills and attention to detail. Supervisory responsibility * No direct reports, however, are expected to guide and support the development of other associates. * Provides feedback on associate performance to direct supervisor. * Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment * Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. * While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ********************************* Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
$28k-36k yearly est. Auto-Apply 21d ago
Customer Account Manager
Precision MacHined Products 3.6
Customer service manager job in Fort Collins, CO
Job DescriptionDescription: The Customer Account Manager is responsible as the primary point of contact for clients, ensuring their needs are met and addressing any concerns that arise. Build and maintain strong relationships with customers, to maintain client retention and satisfaction. Oversee the day-to-day activities related to customer accounts, including order processing, invoicing, and follow-ups. Coordinating with internal teams to ensure that products and services align with customer expectations. Sales focused, identifying upselling or cross-selling opportunities. Provide technical support and product information to clients. Gather customer feedback and work with product development and sales teams to improve services and address any gaps in customer satisfaction. Customer satisfaction and retention focused on overall success and profitability of the business. Ensuring that customer needs are met while also supporting the company's growth objectives. Requirements: Essential Functions All Customer Support Functions related to customers. Sets up sales orders, jobs, quotes, and related information in M2M. Ensures job cost is accurate for jobs entered and priced accordingly. Manages Open Orders. Records all quote activity in an approved tool (Smart Sheets). With special attention to quote results regarding wins and losses with rationale. Tracks jobs as they progress through production with site Leadership. Communicates with assigned customers regarding sales order issues. Responsible for customer specific quotes (in conjunction with estimating), validating requirements, interpreting specifications, and obtaining material and process costs to provide profitable yet competitive quote submissions. Follow-up on non-awarded quoted items. Communicates effectively and proactively with customers, adapting to new customers as volume dictates. Identifies resource needs and works with the appropriate departments. Works with other departments to ensure timely and accurate production and delivery of products. Resolves or escalates issues in a timely fashion to Supervisor. Follows up with customers regarding any issues, as well as production status. Follows up on delivered products to ensure customer satisfaction. Responsible for adhering to the Company Quality Policy and to understand and follow all applicable Quality Work Instructions and Procedures. Understanding the manufacturing process and having a good working knowledge of the products being produced. Participate in the corporate Annual Operating Plan (AOP) and Quarterly Business Reviews (QBR). Performs other duties as assigned. Education/Skills/Abilities A bachelor's degree in administration, marketing, communications, or a related field. Manufacturing experience with technical knowledge of parts. Ability to read blueprints. Knowledge with ERP systems and practices Good supervisory, leadership, communication, and teamwork skills. Ability to work with multiple deadlines and commitments. Ability to understand and communicate industry specifications and standards. Proficient computer skills with MS Office knowledge. Critical thinking, active listening, deductive reasoning, and problem-solving skills. Fast-changing environment, able to identify and pivot in support of developing requirements. Physical Demands/Work Environment Working conditions are normal for the office and manufacturing environment. Work may involve lifting materials and products up to 40 pounds. When working in the manufacturing environment, using safety equipment, to include, but not limited to, safety glasses, is required. Loose fitting clothes and jewelry are not permitted in manufacturing. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
$30k-37k yearly est. 27d ago
Service Manager
Equipmentshare 3.9
Customer service manager job in Cheyenne, WY
Build the Future with Us - EquipmentShare is Hiring a Service Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Service Manager at our rental facility in Cheyenne, WY (On-site), and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). Schedule: Monday to Friday, 7:00 AM to 5:00 PM (Frequent extended hours and may be on call during the weekend) Primary Responsibilities As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder. Coordination and supervision of quality performance of our equipment mechanics and service personnel Scheduling repairs for customer and company owned rental equipment Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Employee training and development and maintaining a safe work environment Other duties, assigned as needed Why EquipmentShare? Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you , and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation: Base salary plus Company Profit Sharing Plan Company provided truck Full medical, dental, and vision coverage for full-time employees 401(k) and company match Generous PTO + paid holidays Gym membership stipend + wellness programs (earn PTO and prizes!) Annual tool and boot reimbursements for those in applicable jobs Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year - give back to the community you call home Career advancement, leadership training, and professional development opportunities Access to industry leading diagnostic tools About You You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment. We're looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills and Qualifications Required Skills/Abilities: Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience. Strong interpersonal and problem solving skills. Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services. Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry. Superior customer service, teamwork and verbal/written communication skills Education and Experience: High School diploma, Trade school certificate preferred Experience in field service, maintenance and repair preferred Experience leading maintenance teams Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle Physical Requirements: Must be able to move, stand, stoop and bend freely Must be able to lift up to 50 pounds at times This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.
$46k-74k yearly est. Auto-Apply 15d ago
Family Services Supervisor
Ascend Partner Firms
Customer service manager job in Cheyenne, WY
About Ascend At Ascend, we recognize the struggles that accounting & finance professionals face in traditional firms-from rigid hierarchies and overwhelming workloads to the elusive work-life balance. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number but a valued member of a community that champions both your professional and personal fulfillment. Our mission is to transform the public accounting experience into one where work-life harmony is a reality, and where your career advancement is supported by a nurturing network and robust resources. We partner with regional, entrepreneurial firms and provide them with the resources and support necessary to thrive in today's dynamic market. This includes access to growth capital, robust talent acquisition, top-tier technology, transformative leadership, shared back-office services, & more. Founded in January 2023, Ascend attained revenues to sufficiently qualify as a Top 100 U.S. accounting firm within six months of operation. Explore Ascend, where your career soars without sacrificing your quality of life. About MHP Big firm expertise with small firm customer service. With over 75 employees, MHP is the largest regional CPA firm in Wyoming. However, since our start in the early 1930s, MHP has been dedicated to personalized customer service to both our employees and clients. MHP is deeply rooted in the Cheyenne community, both figuratively and literally-not only have we been around for over 90 years, but our office is also located in the heart of downtown Cheyenne within walking distance of good food, coffee, and breweries. Tradition meets modernization . While the wild west may come to mind when you think of Wyoming, and that is a part of our history we hold dear, don't think we've been left in the proverbial dust. Our city is home to topnotch restaurants, breweries, shopping, art galleries, and theater. Where you might see History and Today collide best may be Cheyenne Frontier Days, the largest and oldest rodeo in the world. Hundreds of thousands of people from all over come to Cheyenne to see the concerts, special events, and rodeo each year. If the outdoors are more your scene, Wyoming is not lacking there either. We have some of the best camping, skiing, fishing, hunting, climbing, and biking in the country. You're more than a number . As part of our MHP team, you'll have the unique opportunity to make your mark on the company and advance your career in the area you desire. Managers and Partners have an “open door policy”, which is practically unheard of in larger firms. We encourage employees to get involved in our community as well as with each other-we host several team building and employee events every year, including holiday parties, BBQs, cornhole tournaments, Friday Nights on the Plaza (a Cheyenne summer concert series), and more! Be a part of something bigger. At MHP, we strive to not only be experts in our field but also provide superior client service to our wide variety of clientele. We are a team-always willing to give a helping hand to our coworkers when we're able and will bend over backwards for our clients. We pride ourselves on servant leadership-we are leaders in our office and our community. Who You Are You have a Bachelor's degree in Accounting, Finance, or a similar field. You are professional, personable and a team player. You are highly organized and detail oriented. You are able to manage tight deadlines during busy seasons with a calm, solutions-oriented approach. You take pride in your work and deliver high-quality service. You consider “Client First” the heart of client service. You are eager to learn, grow and adapt in a dynamic environment. You are comfortable working independently and collaboratively. You thrive being challenged and have experience with fiduciary accounting and/or trust taxation. You enjoy working in a business casual work environment and the opportunity to have a flexible work arrangement. The Role This is a unique and exciting role. The Family Services Manager/Supervisor will play a critical role in serving our high-net-worth clients and trust entities. This position focuses heavily on the preparation and review of statutory and tax-basis financial statements, as well as tax return preparation and review. You'll be leading a growing team and working in a specialized, fast-paced environment that values precision, efficiency, and client service. You'll be entrusted with direct client interaction, supervision of a remote team, and ownership of critical deliverables. Establishing trust within the team and fostering positive relationships is a prerequisite. Success in this role requires technical proficiency, sound judgment, attention to detail, and strong leadership. The Duties: Lead and mentor a growing team of Family Services Associates and Seniors. Collaborate with partners and managers on client engagements, timelines, and deliverables. Prepare and review trust financial statements on an income tax basis, modified accrual basis, and/or statutory basis. Oversee the preparation and review of tax returns with a high level of accuracy and due diligence. Prepare documentation to support tax return calculations. Review work for technical accuracy and resolve complex accounting and tax issues. Run quarterly, monthly, and annual reports. Conduct cash management as needed. Lead or participate in special client projects as needed. Communicate appropriately with clients while working on their engagement. Stay current with relevant tax codes and accounting standards. Use and maintain systems such as Sage Intacct and Bill.com. Apply your knowledge to real-life situations-thinking outside of the box is encouraged. Share your ideas and opinions with your team. Attend professional development and training sessions regularly and apply new skills to your work. The Perks Our compensation package includes a competitive base salary (commensurate with experience), retirement plan, health/dental/vision insurance, short-term and long-term disability options, EAP benefits, self-managed PTO, experience-based recognition, continuing education and more. We strongly believe in expanding our certifications and technical skills and have incentives for achieving designations/certificates that bring value to the firm. For questions or inquiries about the role, please reach out to Alex Harvick, Senior Recruiter at ***************************. At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
$32k-50k yearly est. Auto-Apply 36d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Fort Collins, CO
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR hf PYLbKJRf
$36k-55k yearly est. 6d ago
General Services Clerk - Fleet Manager I
Alakaina Family of Companies 3.8
Customer service manager job in Fort Collins, CO
The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for a General Services Clerk - Fleet Manager I to provide support for our government customer in Fort Collins, CO. DESCRIPTION OF RESPONSIBILITIES: * Print out conference room schedules and post one on each conference room daily. * Receive/deliver mail and packages. Prepare overnight mailing labels or affix appropriate postage to small packages or letters for outgoing office mail. * Assist with organizing and stocking general office supply areas on each floor of the building. Maintain inventory of office supplies and routinely create list of supplies needed to replenish stock to be purchased by a CDC. * Proficiency with a variety of computer skills including Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. * Transport staff and visitors between buildings on the CDC Fort Collins campus using a GSA vehicle or CDC-owned vehicles. Additionally, they may need to transport personnel to and from local hotels or the airport. * Transport supplies and equipment between on-campus buildings and off-campus to CDC-leased warehouses, and other locations as needed. In addition, meet repair/delivery/cleaning workers periodically at the warehouse to let them into the building and to lock and secure the facility afterward. * Pick-up supplies/equipment/vehicles from local vendors, as needed, and deliver to appropriate location. * Maintain the GSA Motor Vehicle Fleet on the CDC Fort Collins Campus. This includes, but is not limited to, making arrangements for and taking vehicles to scheduled maintenance or repairs; washing and cleaning vehicles weekly; providing weekly vehicle quality inspection; and driving them to/from the Denver GSA Center as needed * Enter and maintain vehicle data within the GSA vehicle electronic sites (e.g., entering mileage, maintenance data, and fuel/repair receipts). * Manage the check-in/check-out of GSA vehicles to federal staff through the Vehicle Reservation System. REQUIRED DEGREE/EDUCATION/CERTIFICATION: * Must have a High School Diploma. * Must have a valid Colorado Driver's License. * Must be able to climb stairs and to physically lift to forty (40) pounds of weight. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be U.S. Citizen * Must be able to pass a background investigation. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs
$40k-52k yearly est. 21d ago
Service Manager
Laramie Range Ford
Customer service manager job in Laramie, WY
Our Goal at Laramie Range Ford is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service. WE OFFER: Pay based on experience Medical & Dental Insurance Paid Vacation Closed Sundays Great Work Environment Wonderful Culture RESPONSIBILITIES: Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer Manage and hire technicians and service advisors Interview and make new hires Distribute work between technicians Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers REQUIREMENTS: Technical automotive knowledge Demonstrated ability to manage others Organized and friendly personality Dealership experience preferred Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$44k-72k yearly est. Auto-Apply 60d+ ago
HVAC Service Supervisor
Haynes Mechanical Systems 4.4
Customer service manager job in Fort Collins, CO
At Haynes Mechanical Systems, we have spent over 57 years building a company that we can be proud of - a company that focuses on working together with our customers to provide solutions to their heating, ventilation, and air conditioning needs. We are a fast-growing commercial HVAC, building automation, and energy services company. Our culture exemplifies achieving excellence in everything we do. We are collaborative and work towards the best result for our customers. Our culture is based on four ideals: family-owned, focus on our associates, dedication to our customers, and continuous improvement. Standard work days are M-F, with occasional on-call after hours. This position is expected to work in excess of 40 hours per week during periods of high demand periods. COMPETITIVE BENEFITS PACKAGE: Company-Provided Vehicle Comprehensive Medical, Dental, Vision plus employer contributions 401K - Matched Paid Time Off Paid Holidays Employee Assistance Program Tuition Reimbursement Gym and Fitness Reimbursement Rideshare and Taxi Benefits Company Events and Awards Relocation Assistance Available POSITION SUMMARY: Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins. QUALIFICATIONS: Demonstrated leadership skills Minimum 7 years of commercial/industrial service technician field experience EPA Certified Demonstrated knowledge of chillers, boilers, vibration, and oil analysis Must possess a valid driver's license and currently maintain a safe driving record as required by the company's insurance provider Certificate of Completion or Diploma from an accredited HVAC trade school preferred ESSENTIAL DUTIES AND RESPONSIBILITIES: Agreement/Project Management: Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations. Audits required documents before the start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of the scope of work. Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations. Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing. Provides sales personnel with leads and alerts sales personnel about competitive sales efforts. Customer Service: Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction. Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met. Effectively communicates relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge. Reports customer relations activity affecting customer satisfaction; fosters positive long-term relationships. Staff Development: Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently. In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at Haynes Mechanical Systems. Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests. Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position. Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on-the-job safety. Effectively audits the performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, and compensation. Personal Development: Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new products and techniques as they are introduced. Belongs to and takes advantage of technical organizations to improve technical knowledge. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Able to lift 75 lbs from floor to waist with possible repetition Able to lift 50 lbs from shoulder to overhead Able to work with both arms above head for a minimum of 5 minutes Able to carry 50 lbs for a distance of 25 feet Able to push or pull 125 for a distance of 500 feet Able to climb stairs and ladders Able to carry 30 lbs while climbing stairs or a ladder Able to grip and operate hand tools, power tools and safety equipment, such as chain falls Able to lift legs and step over obstacles up to 19 inches above the ground Able to perform work while in varying physical positions, such as lying on side, in a kneeling position, while standing on a ladder Able to access rooftop units and work at heights and in some cases tight or enclosed spaces Able to wear a respirator if conditions require; may have exposure to potentially harmful chemicals or materials Able to crawl for a distance of 200 feet Able to stoop, crouch, or kneel for up to 10 minutes at a time Vision: Correctable to 20/20 with no color blindness Hearing: Correctable to normal range Salary: $95,000 - $115,000 plus Annual Bonus Incentive The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
$37k-54k yearly est. 38d ago
Customer Success Manager
Ardalyst
Customer service manager job in Fort Collins, CO
Specifications: Job Title: Customer Success Manager Job Type: Full Time Rate: $40,000 Reports To: VP Customer Success Company Introduction: Ardalyst's primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. We have a passion for the work we do. In fact, Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to make our industry smarter and more capable. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment. Job Summary: Fit for the Role: We are seeking a proactive Customer Success Manager to add to our team. Your primary duties will be to build lasting relationships with our clients and ensure they achieve maximum value from our products and services. In this role, you will serve as a trusted advisor, guiding customers through adoption, and renewal processes while identifying opportunities to enhance satisfaction and retention. You'll collaborate cross-functionally with sales, support, and product teams to resolve issues, gather feedback, and drive continuous improvement. The ideal candidate is a strong communicator, problem-solver, and advocate for customer needs, passionate about delivering exceptional experiences that lead to long-term success. Fit for the Culture: Speak your mind - Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that's just what we call ourselves) come ready to contribute and find solutions. Focus On Your Strengths - We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best. See Yourself Grow - Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we're determined to keep it that way. Duties/Responsibilities: Build and maintain strong customer relationships to drive satisfaction and retention Act as a customer advocate internally, ensuring their needs are represented Manage escalations and coordinate resolution efforts Monitor and report on customer health metrics, identifying risk and implementing remediation actions Support renewals quoting and contract updates Collaborate cross-functionally with Sales, Support, and Product teams Documenting processes and training AI agents to optimize efficiency and scale Maintain accurate documentation and account administration Required Skills/Abilities: Excellent communication and problem-solving skills Strong organizational, administrative and time management skills Self-starter with the ability to independently plan, organize, and prioritize sales initiatives, projects and performance objectives with clearly defined metrics Comfortable working with data to inform decisions and track performance Qualifications: 2+ years of experience in customer success, account management, or related roles Proficiency in Microsoft Office SaaS sales experience a plus CRM software experience a plus Benefits: Paid Time Off (PTO) Paid Holidays 401(k) Retirement Plan Health, Dental, Vision and Life insurance Short Term and Long-Term Disability insurance Monetary assistance with training and certifications Flexible Hours Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Disclaimer Ardalyst Holdings, LLC is an EOE that empowers employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.
$40k yearly 60d ago
Electrical Service Manager
Encore Electric, Inc. 4.1
Customer service manager job in Fort Collins, CO
The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals. **Compensation for this Role:** $120,000 - $140,000 annually, depending on experience **General Responsibilities** + Maintain open communication lines with all working relationships + Follow up to ensure items for which the job is accountable for are performed + Earn and maintains customer's trust + Uphold the core values of the organization + Work well with others to accomplish the mission of the organization and of the job **Specific Responsibilities** Management + Manage and direct the work performance of service technicians, project engineers, and service supervisors + Evaluate performance of Service Technicians + Make recommendations on hiring, disciplining, and terminating employees + Enforce the WO process is being implemented by all employees Sales + Manage the "Customer Relationship" as the primary customer contact + Work with assigned clients to meet their needs + Leverage existing customer relationships to generate sales and develop constant presence accounts Operations + Monitor and enforce Encore Electric, Inc. safety policies + Uphold the Service Pledge + Ensure Energized Work is performed within Encore guidelines in coordination with the safety department + Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared + Manage projects assigned + Purchase material for projects not normally found on a service van + Submittals + Regulatory awareness + Licensing + Permitting + Certified payroll + Project preplanning and prefabrication + Responsible for turnover of project to technician assigned + Manage the "quality" of the projects and installations assigned + Manage tools and equipment including tools assigned to van and those drawn from company tool inventory + Perform the duties of manager on call when assigned Training and Development + Responsible for the training and development of field and office operational staff + Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients Financial + Manage risk and commodity volatility in estimates and proposals + Understanding of cost-to-complete process and service financials, including: + Cash flow + Collections + Profitability of assigned projects + Timely billing of completed projects + Track individual service technician and work order performance + Understanding of cost structure + Direct cost + Indirect cost + Overhead **Other duties as may be assigned** **KNOWLEDGE, SKILLS AND ABILITIES:** Knowledge of: + The National Electrical Code + Encore Electric, Inc.'s preplanning and prefabrication methods + Problem solving + Tracking numbers and bits of data relevant to the work assignment Skill in: + Soft skills and high emotional intelligence + Microsoft Office 365 + Electrical Estimating + Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees + Performing in situations with high expectations + Working on a team + Multitasking + Technical electrical skills + Electrical installation methods and procedures + Troubleshooting + Adapting to new and changing requirements, environments, and/or information + Estimating resources needed to complete required tasks + Managing people. + Managing complex projects, breaking them down to their component levels + Using communication software + Business writing + Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding + Organizing work to accomplish tasks + Prioritizing and reporting to meet job needs + Moving manpower **PHYSICAL REQUIREMENTS:** + Driving + Sitting + Climbing + Lifting (up to 50 lbs) + Standing + Stooping + Vision acuity (near and far) + Walking **REQUIREMENTS:** + High School Diploma or equivalent is required while a degree in related field is preferred. + 5 years of progressive experience in a fast-paced office management business environment is preferred. + 5-10 years of electrical service experience is highly preferred. + Journeyman Electrician's License is required. **Benefits of this Role:** + Encore Electric provides excellent benefits for our employees, including: **medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.** + Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program. + This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program. **Applications will close on December 31, 2025 or once role has been filled.** _To request an accommodation during the application process, please contact_ _*********************_ _._ **Encore Electric, Inc. is an EOE, including disability/vets.** Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$120k-140k yearly 11d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Fort Collins, CO
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$36k-55k yearly est. Auto-Apply 35d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Cheyenne, WY?

The average customer service manager in Cheyenne, WY earns between $25,000 and $68,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Cheyenne, WY

$41,000

$25,00010%

$41,000Median

$68,00090%

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Zippia Careers
Executive Management Industry
Customer Service Manager Jobs
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Cheyenne, WY
Customer Service Manager Cheyenne, WY Jobs

Customer service manager jobs in Cheyenne, WY

Sr Customer Success Manager

Sr. Representative, Customer Service Operations

Area Service Manager

Customer Success Manager

Manager Customer Experience

Area Service Manager

Customer Accounts Manager

Electrical Service Manager

Service Manager - $100,000 +

Retail Customer Service Supervisor

Customer Account Manager

Service Manager

Family Services Supervisor

Call Center Manager

General Services Clerk - Fleet Manager I

Service Manager

HVAC Service Supervisor

Customer Success Manager

Electrical Service Manager

Call Center Manager

Learn more about customer service manager jobs

How much does a customer service manager earn in Cheyenne, WY?