Customer service manager jobs in Cheyenne, WY - 177 jobs

The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for a General Services Clerk - Fleet Manager I to provide support for our government customer in Fort Collins, CO. DESCRIPTION OF RESPONSIBILITIES: Print out conference room schedules and post one on each conference room daily. Receive/deliver mail and packages. Prepare overnight mailing labels or affix appropriate postage to small packages or letters for outgoing office mail. Assist with organizing and stocking general office supply areas on each floor of the building. Maintain inventory of office supplies and routinely create list of supplies needed to replenish stock to be purchased by a CDC. Proficiency with a variety of computer skills including Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Transport staff and visitors between buildings on the CDC Fort Collins campus using a GSA vehicle or CDC-owned vehicles. Additionally, they may need to transport personnel to and from local hotels or the airport. Transport supplies and equipment between on-campus buildings and off-campus to CDC-leased warehouses, and other locations as needed. In addition, meet repair/delivery/cleaning workers periodically at the warehouse to let them into the building and to lock and secure the facility afterward. Pick-up supplies/equipment/vehicles from local vendors, as needed, and deliver to appropriate location. Maintain the GSA Motor Vehicle Fleet on the CDC Fort Collins Campus. This includes, but is not limited to, making arrangements for and taking vehicles to scheduled maintenance or repairs; washing and cleaning vehicles weekly; providing weekly vehicle quality inspection; and driving them to/from the Denver GSA Center as needed Enter and maintain vehicle data within the GSA vehicle electronic sites (e.g., entering mileage, maintenance data, and fuel/repair receipts). Manage the check-in/check-out of GSA vehicles to federal staff through the Vehicle Reservation System. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Must have a High School Diploma. Must have a valid Colorado Driver's License. Must be able to climb stairs and to physically lift to forty (40) pounds of weight. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be U.S. Citizen * Must be able to pass a background investigation. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IA - VirtualUSA - IA - Ames, USA - IA - Ankeny, USA - IA - Cedar Falls, USA - IA - Davenport, USA - IA - Sioux City, USA - IA - Waterloo **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

Job Title: General Manager at Black Bear Property Management Reports To: Owner/CEO We are seeking a driven and highly organized General Manager to lead the operations of our growing property management company. This role is ideal for an individual who thrives on building systems, managing people, and creating structure while maintaining clear communication with clients and tenants. The General Manager will effectively act as the operational backbone of the company, taking full ownership of business processes while the owner focuses on driving new leads and sales. Key Responsibilities Develop and implement efficient systems and processes for all areas of operations, including leasing, client and new property onboarding, accounting, and property maintenance. Oversee day-to-day company operations, ensuring a high level of service delivery to both property owners and tenants. Manage, train, and support staff to ensure all team members perform at their highest potential. Serve as the primary point of contact for clients, delivering clear, professional, and timely communication. Monitor business performance metrics and identify opportunities for operational improvement. Collaborate closely with the Owner/CEO to align operational strategies with company goals. Take full ownership of internal operations-treating the business as your own-to ensure stability and scalability as the company grows. Qualifications Bachelor's degree in Business Administration, Real Estate Management, or a related field (preferred). 5+ years of experience in property management, operations, or a similar leadership role. Strong understanding of property management processes, systems, and compliance requirements. Proven team leadership skills with the ability to motivate and manage multiple departments. Excellent communication, problem-solving, and organizational abilities. Proficiency with property management and accounting software. Entrepreneurial mindset with a dedication to ownership and accountability. Base- $60,000/yr starting DOE plus competitive commissions and potential options for stock in Black Bear as we grow. FT/Hybrid

USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers. This role has a current pay range of $130,000 - $155,000. The listed pay range represents the company's good faith estimate of the minimum and maximum base rate of pay for this position at the time of this posting. The selected candidate's compensation will be determined based on their work location, qualifications, relevant experience, operational needs, demonstrated performance over time, and internal pay alignment. We are proud to offer industry leading compensation, comprehensive benefits including access to health, vision and dental insurance, 401(k) match with additional profit sharing, PTO, and abundant career opportunities. Key Business Objectives: The Area Service Manager is responsible for the field management of 8-12 Field Services Technicians and 1-2 Lead Service Technicians and daily management of up to 100,000 hp. This is a front-line manager position responsible for the care and development of the Field Services Techs and Leads. The Area Service Manager prepares the budget, manages expenses to help identify cost savings, and allocates resources in his/her assigned area. Travel is required up to 90% of the time worked to various field locations in order be out with his/her people, customers, and compressors. Duties and Responsibilities: * Accountable for safety adherence and ensuring all service standards are met. * First-line support for troubleshooting issues. * Responsible for hiring, coaching, motivating, compensation, and performance management. * Responsible for following the company policy and procedures. * Responsible for field-level customer relationships. * Provides proactive communication at the field level to both customers and employees. * Monitors the cost of fleet operation and manages to meet the company targets. * Oversees and coordinates Service Technician activities. * Advise the Operations Director of major repairs as needed. * Ensures customer service levels are met by maintaining run time to meet contractual agreements. * Ensures scheduled and non-scheduled maintenance is completed in a timely manner. * Maintain company vehicle per company guidelines. * Make recommendations on capital expenditures for field equipment. * May act as company liaison to other outside vendors. * Works with sales team to identify opportunities. * Any other duties or responsibilities as assigned by the supervisor. Skills/Capabilities and Education: * College degree preferred or requisite job experience in the gas compression industry. * Minimum of 5 years of field experience in gas compression industry. * Ability to configure gas compression equipment. * Ability to work extended hours. * Capable of driving a commercial-size truck. * Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression. * Strong interpersonal skills with strong written and verbal skills. * Ability and interest in further developing people and business management skills. * Excellent customer service skills with customer field personnel, onsite vendors, and other employees. * Ability to teach and communicate both technical and soft skills to FSTs aiding in their training and development. * Working knowledge of Excel, Word, Internet, and inventory tracking software. * High degree of mechanical ability * Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc. * Applicant must have the ability to legally work in the U.S. Working Conditions: * Travel is required for up to 50% of the time worked. * Periodic lifting requirements in excess of 50 lbs. * Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements. * Exposure to extremes in temperature and weather conditions depending upon assigned location. * Some exposure to high noise levels in excess of 85dBA that require ear protection, as well as exposure to potentially hazardous chemicals and materials. * Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. * There is a strong emphasis on safety while working with heavy equipment and machinery.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges. **About the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. **Key Responsibilities:** - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. **About You:** **Basic Qualifications:** - 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - Minimum of 3 years of experience in the technology/software industries - Ability to travel for face-to-face customer interactions and industry events. **Preferred Qualifications:** - Excellent communication and interpersonal skills. - Proficient in Salesforce - Thrives in a quick-turn, high-paced environment - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills - Possess strong verbal and written communication skills - Ability to articulate the value proposition of our product offering - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role - Experience optimizing and troubleshooting products or services. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. **Pay Transparency:** The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

WHAT IS THE OPPORTUNITY? CNB currently has a client set that are ultra-high net worth clients that will require additional white glove servicer, offers U.S. based clients and their advisors the personalized service of a dedicated premier servicing team and the global resources of one of the largest and most respected financial firms in the world. Our small size and broad scope allow us to customize solutions tailored to clients' specific needs to encompass all mortgage servicing activities. This person is responsible for the day-to-day interaction with customers of the U.S. Wealth, Entertainment, and all other internal lines of business for premier wealth clients for issues our sub-servicer. They are the primary contact person providing proactive emails and calls will offer expert mortgage and servicing heloc expertise to provide consultative support to resolve operational questions, confusion, or issues that may from time to time arise within end-to-end servicing. Advises clients of the most effective combinations of products and services for their individual situation. Actively engages in meaningful conversations with clients to ensure that solutions are suggested and or provided that meet the ongoing business and operational needs. As the operational expert for the client, the Account Officer/Manager is positioned to proactively execute on the concepts developed by the Relationship Manager with minimal supervision. Is also instrumental as a liaison with other internal departments to provide the operational excellence to clients. WHAT WILL YOU DO? * Coordinates the implementation of the service and operational functions necessary to ensure proper servicing of clients and the timely/accurate execution of any mortgage or HELOC servicing activities, issues, or inquiries * Acts as a liaison and owner of every escalation or issue between the advisors, their clients & internal departments to provide day-to-day support in responding to advisor and client inquiries and ensuring timely and accurate completion of operational/product activities. * Identify, track, and route new business inquiries or cross-selling opportunities to sales or the deposits team * Drive new project rollouts, regulatory change control, process updates, and ideas calls and research meetings to stay current on all Mortgage activities with champions from LOBs and RBC wealth, their advisors, and bankers with deck and training documentation prepation. * Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current * Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions as an example * Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model * Be on call if we a weekend escalated matter requires acknowledgement or support outside of operating business hours and be willing to work overtime as needed * Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls * Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance * Provides customer service to clients by providing information, responding to inquiries, conducting research, and submitting and ensuring the completion of service requests * Maintains proficiency in all investment strategies, services, policies, and procedures to effectively respond to inquiries and complete service requests. Solve problems through a strong understanding of operational and firm processes. * Performs other necessary duties and participates in Firm projects assigned. * Self-starter who takes initiative to identify and complete tasks. Can handle multiple assignments and work in a fast-paced environment * Strong organizational skills including strong verbal and written skill set for complaint responses with concise summaries * Prepare executive level decks, reporting, overviews, and materials weekly/monthly/quarterly * Flexible and willing to perform other tasks as assigned * Meet the volume, SLA, and quality metrics including scorecard tracking and contact center metrics including average speed to answer, abandonment rate, and all other inbound outbound calling expectations * Ability adapt to changing scalable environment and willing to take on new initiatives and strategies * Travel as needed * Prepare weekly executive decks, monthly roll-up, and quarterly presentations to the executive leadership team as a required discipline. * Able to handle any adhoc service requests through solution or partner with another line for a warm hand-off * Be tied to productivity tracking, IVR, SLA, and quality metrics and ensure positive surveys are obtained. * Track through reporting or trackers all complaints needed for trending and follow through with remediation action steps or issues that may need to be raised * Take full ownership of any itemwhile having the ability to work with urgency and work through high stress levels from clients and high stress situations that need resolution * Maintain excellent working relationships with both internal and external partners * Adhere to any other requirements requested of the role not listed WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 10 years of mortgage or banking experience * 10 years of mortgage servicing experience in a senior capacity * 5 years of Call center experience or of experience handling complaints, escalations, requests verbally with a client * 5 years' experience preparing executive level presentations and reporting * 5 years of experience working with high-net worth clients * Excellent leadership and written and verbal communication skills * Proficiency with excel, word, power point and Adobe *Additional Qualifications* * Experience with Black Knight Mortgage Servicing Package systems and products highly preferred * Strong organizational, research, analytical and problem solving skills * Working knowledge of mortgage servicing financial performance, metrics, Mortgage Servicing Rights valuations and forecasting * Good verbal and written communication skills * High attention to detail * A problem solver and critical thinker * Ability to handle multiple projects at the same time while prioritizing client escalations * Client obsessed self-starter with a friendly positive personality that can be firm when needed *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $37.97 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. **Key Responsibilities** + Provide operational leadership and supervision of service desk operations + Manage service desk shift operations and team coordination + Serve as primary escalation point for service desk issues + Monitor and ensure adherence to SLAs and quality standards + Provide technical guidance and troubleshooting support + Conduct service desk quality assurance reviews + Train and mentor service desk personnel + Generate shift reports and performance metrics **Required Qualifications** + Bachelor's degree in IT, Business Administration, or related field + 6+ years of experience in service desk operations + Minimum 2 years of supervisory or lead experience + Strong understanding of ITIL principles and processes + Proficiency with service desk and ITSM platforms + Excellent problem-solving and technical troubleshooting skills + Strong leadership and communication abilities + Ability to manage multiple priorities in fast-paced environment **Job Specific Skills** + Service Desk Operations Leadership + ITIL & IT Service Management Processes + Technical Troubleshooting & Escalation Management + Team Supervision & Mentoring + Shift Operations & Quality Control **Preferred Skills** + ITIL Foundation certification + ServiceNow platform expertise + Federal IT operations experience + Multi-site service desk coordination + Performance metrics and reporting **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $84,900 - 154,500 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals. Compensation for this Role: $120,000 - $140,000 annually, depending on experience General Responsibilities * Maintain open communication lines with all working relationships * Follow up to ensure items for which the job is accountable for are performed * Earn and maintains customer's trust * Uphold the core values of the organization * Work well with others to accomplish the mission of the organization and of the job Specific Responsibilities Management * Manage and direct the work performance of service technicians, project engineers, and service supervisors * Evaluate performance of Service Technicians * Make recommendations on hiring, disciplining, and terminating employees * Enforce the WO process is being implemented by all employees Sales * Manage the "Customer Relationship" as the primary customer contact * Work with assigned clients to meet their needs * Leverage existing customer relationships to generate sales and develop constant presence accounts Operations * Monitor and enforce Encore Electric, Inc. safety policies * Uphold the Service Pledge * Ensure Energized Work is performed within Encore guidelines in coordination with the safety department * Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared * Manage projects assigned * Purchase material for projects not normally found on a service van * Submittals * Regulatory awareness * Licensing * Permitting * Certified payroll * Project preplanning and prefabrication * Responsible for turnover of project to technician assigned * Manage the "quality" of the projects and installations assigned * Manage tools and equipment including tools assigned to van and those drawn from company tool inventory * Perform the duties of manager on call when assigned Training and Development * Responsible for the training and development of field and office operational staff * Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients Financial * Manage risk and commodity volatility in estimates and proposals * Understanding of cost-to-complete process and service financials, including: * Cash flow * Collections * Profitability of assigned projects * Timely billing of completed projects * Track individual service technician and work order performance * Understanding of cost structure * Direct cost * Indirect cost * Overhead Other duties as may be assigned KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: * The National Electrical Code * Encore Electric, Inc.'s preplanning and prefabrication methods * Problem solving * Tracking numbers and bits of data relevant to the work assignment Skill in: * Soft skills and high emotional intelligence * Microsoft Office 365 * Electrical Estimating * Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees * Performing in situations with high expectations * Working on a team * Multitasking * Technical electrical skills * Electrical installation methods and procedures * Troubleshooting * Adapting to new and changing requirements, environments, and/or information * Estimating resources needed to complete required tasks * Managing people. * Managing complex projects, breaking them down to their component levels * Using communication software * Business writing * Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding * Organizing work to accomplish tasks * Prioritizing and reporting to meet job needs * Moving manpower PHYSICAL REQUIREMENTS: * Driving * Sitting * Climbing * Lifting (up to 50 lbs) * Standing * Stooping * Vision acuity (near and far) * Walking REQUIREMENTS: * High School Diploma or equivalent is required while a degree in related field is preferred. * 5 years of progressive experience in a fast-paced office management business environment is preferred. * 5-10 years of electrical service experience is highly preferred. * Journeyman Electrician's License is required. Benefits of this Role: * Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice. * Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program. * This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program. Applications will close on June 30, 2026 or once role has been filled. To ask any questions about this position, please contact *****************************. To request an accommodation during the application process, please contact *********************. Encore Electric, Inc. is an EOE, including disability/vets.

Our Goal is to create an exceptional environment for our guests and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service. WE OFFER: Pay based on experience Medical & Dental Insurance Paid Vacation Closed Sundays Great Work Environment Wonderful Culture Opportunity for growth and career advancement. RESPONSIBILITIES: Ensure that guests receive prompt, courteous, and effective service Serve as a liaison between technicians, advisors, parts team members and guests Take ownership of the guest's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the guest Manage and hire technicians and service advisors Interview and make new hires Distribute work between technicians Prioritize required services Ensure the guest has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the guest is properly handled Spend quality time building relationships with guests and employees. Ensure proper accounting and financial health of the service department. REQUIREMENTS: Five + years of fixed operations management experience is strongly preferred. Technical automotive knowledge is helpful but not required Demonstrated ability to manage others Organized and friendly personality Dealership experience required General knowledge of business operations and accounting We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR hf PYLbKJRf

Our Goal at Laramie Range Ford is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service. WE OFFER: Pay based on experience Medical & Dental Insurance Paid Vacation Closed Sundays Great Work Environment Wonderful Culture RESPONSIBILITIES: Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer Manage and hire technicians and service advisors Interview and make new hires Distribute work between technicians Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers REQUIREMENTS: Technical automotive knowledge Demonstrated ability to manage others Organized and friendly personality Dealership experience preferred Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Our Service Center Manager is responsible for overseeing all aspects of operations. This role involves managing staff, ensuring high-quality customer service, overseeing inventory, maintaining financial profitability, and ensuring the store meets sales targets and operates efficiently. The Manager is pivotal in creating an environment that fosters teamwork, efficiency, and customer satisfaction. Our managers are to be engaged in the community and ready to foster, build, and maintain positive relationships with our customers, partners, and staff. RESPONSIBILITIES to include, but are not limited to: Operational Management: Oversee daily store operations to ensure efficiency and effectiveness. Implement processes and systems to improve productivity and service quality. Staff Management: Hire, train, and manage employees, including technicians, sales staff, and administrative personnel. Schedule staff to cover business hours adequately while managing labor costs. Customer Service: Ensure high levels of customer satisfaction through excellent service. Address customer complaints and resolve issues to maintain the store's reputation. Sales and Marketing: Develop and implement strategies to meet or exceed sales targets for tires, parts, and services. Collaborate with the marketing team to promote the service center's offerings and specials. Inventory Management: Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers. Ensure the availability of tires and auto parts for various services. Financial Management: Manage the budget, monitor expenses, and analyze financial performance to ensure profitability. Oversee billing, invoicing, and cash flow. Compliance and Safety: Ensure compliance with all legal and regulatory requirements. Maintain a safe and healthy work environment by enforcing safety standards and protocols. Quality Control: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards. Training and Development: Identify training needs and opportunities for staff development to enhance skills and knowledge in automotive repair and customer service. Requirements Valid driver's license and acceptable driving record required. Educational Background: High school diploma required; a bachelor's degree in business administration, management, or a related field is preferred. Proven experience in retail management, preferably in the automotive or tire industry. Experience in customer service and team management. Strong leadership and people management skills, excellent customer service skills, effective communication and negotiation skills, and proficiency in financial management. Comprehensive and solid understanding of automotive repair services, tire products, and industry trends. Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus. We offer: Paid time off Stable working hours Excellent Training - with opportunities for training and career advancement Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days Competitive wages 401(k) savings plan with company match Salary Description up to 60,000 annually, with monthly bonus

Full-time Description Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Our Service Center Manager is responsible for overseeing all aspects of operations. This role involves managing staff, ensuring high-quality customer service, overseeing inventory, maintaining financial profitability, and ensuring the store meets sales targets and operates efficiently. The Manager is pivotal in creating an environment that fosters teamwork, efficiency, and customer satisfaction. Our managers are to be engaged in the community and ready to foster, build, and maintain positive relationships with our customers, partners, and staff. RESPONSIBILITIES to include, but are not limited to: Operational Management: Oversee daily store operations to ensure efficiency and effectiveness. Implement processes and systems to improve productivity and service quality. Staff Management: Hire, train, and manage employees, including technicians, sales staff, and administrative personnel. Schedule staff to cover business hours adequately while managing labor costs. Customer Service: Ensure high levels of customer satisfaction through excellent service. Address customer complaints and resolve issues to maintain the store's reputation. Sales and Marketing: Develop and implement strategies to meet or exceed sales targets for tires, parts, and services. Collaborate with the marketing team to promote the service center's offerings and specials. Inventory Management: Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers. Ensure the availability of tires and auto parts for various services. Financial Management: Manage the budget, monitor expenses, and analyze financial performance to ensure profitability. Oversee billing, invoicing, and cash flow. Compliance and Safety: Ensure compliance with all legal and regulatory requirements. Maintain a safe and healthy work environment by enforcing safety standards and protocols. Quality Control: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards. Training and Development: Identify training needs and opportunities for staff development to enhance skills and knowledge in automotive repair and customer service. Requirements Valid driver's license and acceptable driving record required. Educational Background: High school diploma required; a bachelor's degree in business administration, management, or a related field is preferred. Proven experience in retail management, preferably in the automotive or tire industry. Experience in customer service and team management. Strong leadership and people management skills, excellent customer service skills, effective communication and negotiation skills, and proficiency in financial management. Comprehensive and solid understanding of automotive repair services, tire products, and industry trends. Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus. We offer: Paid time off Stable working hours Excellent Training - with opportunities for training and career advancement Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days Competitive wages 401(k) savings plan with company match Salary Description up to 60,000 annually, with monthly bonus

Join Our Campus Community! Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today! Why Choose Us? At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include: Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan. Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs. Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure. Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth. Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources. At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary. JOB TITLE: Manager, Career Services JOB PURPOSE: Direct the operational, financial, and personnel functions for the career services unit, including providing leadership and supervision to center staff, direct student services, employer engagement, and determining the metrics to measure and report the success of students in obtaining internships, employment or admissions to graduate school. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop and administer the comprehensive career-related student services programs for the departments within designated college. Support college directed initiatives. Provide strategic vision and operational leadership for designated college career services that includes the oversight of programming, eventual staff growth and supervision of staff, administration, fiscal planning/management, and metrics. Provide direct assistance to students through advising and/or career counseling; conduct follow-up sessions, as necessary; provide information to student organizations, classes, parents and others through workshops, orientations, and other formats. Provide educational programming opportunities to student organizations and classes in group settings or individually to assist with career readiness and job search education. Provide direction on resume and interview preparation and effective job searching techniques. Work with existing and new employers to establish, maintain and grow employment opportunities for students. Develop avenues using the latest technology including software solutions and social media to disseminate career information, job and internship opportunities across the college to students, faculty and staff. Cooperate with UW Foundation on establishing employer relations. Collaborate with career services professionals across the university. May coordinate courses and teach. May coordinate travel with student trips within Wyoming and across the nation to provide student career development and networking opportunities. Serve as liaison, establish and develop effective relationships with students, faculty, department heads, deans, and others, both on and off-campus; integrate faculty advising into overall program concept. Provide oversight through specific college programs. Negotiate solutions to complex problems; deal with difficult situations and people. Provide excellent customer service in all aspects of position. Coordinate, facilitate and instruct the College of Business internship for credit class. SUPPLEMENTAL FUNCTIONS: Some positions may provide training to campus staff, peer advisors and/or interns in advising functions. Perform miscellaneous job-related duties as assigned. Attend and participate in training and other professional development activity. Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives. COMPETENCIES: Strategic Planning Conflict Management Individual Leadership Delegating Responsibility Influence Collaboration Formal Presentation Skills Stress Tolerance MINIMUM QUALIFICATIONS: Education: Bachelor's degree in Business, Education, Counseling, Counselor Education, Student Personnel, or related field Master's degree is preferred. Experience: At least 5 years work-related experience Required licensure, certification, registration or other requirements: DESIRED QUALIFICATIONS: Supervisory or mentorship experience overseeing professional staff, graduate assistants, or peer advisors. Proficiency with university student information systems and advising tools (e.g., Banner, Navigate). Ability to manage multiple priorities in a fast-paced, student-centered environment. REQUIRED MATERIALS: Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application: Cover letter Resume or C.V. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position). This position will remain open until filled. Complete applications received by 01/28/2026 will receive full consideration. WORK LOCATION: On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus. WORK AUTHORIZATION REQUIREMENTS: The successful candidate must be eligible to work in the United States. Sponsorship for H-1B work authorization or work visa is not available for this position. HIRING STATEMENT/EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at ************ or email ****************. ABOUT LARAMIE: The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website. Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit ************************

The Service Delivery Lead - OCONUS oversees end-to-end delivery of IT services to ensure enterprise users in overseas locations receive reliable, high-quality support aligned with defined service levels. This role leads multi-site service teams, manages escalations, and ensures that incidents, requests, and changes are handled in accordance with structured service management processes. The position partners closely with customers, vendors, and internal infrastructure and application teams to maintain service continuity in a highly regulated government environment. The lead also drives continuous improvement, performance reporting, and compliance with security and operational standards across OCONUS locations. **Key Responsibilities** + Oversee day-to-day IT service delivery operations, ensuring adherence to service level agreements and timely resolution of incidents and service requests across OCONUS sites. + Lead and mentor service desk and field support teams in dispersed or remote locations, including workload management, coaching, and performance reviews. + Manage major incident and escalation processes, coordinating with infrastructure, network, and application owners to restore services for mission-critical systems. + Implement and refine ITIL-aligned processes for incident, request, problem, and change management to standardize service delivery across multiple overseas sites. + Track and report key performance indicators and customer satisfaction metrics, using trend analysis to identify service gaps and prioritize improvement initiatives. + Collaborate with security, compliance, and facilities teams to ensure services operate within required security, safety, and regulatory constraints in overseas environments. + Coordinate vendor and subcontractor activities supporting overseas service delivery, validating that contractual obligations and technical standards are met. + Contribute to continuity of operations and disaster recovery planning for user-facing services, including participation in testing and after-action reviews. **Required Qualifications** + Bachelor's degree in Computer Science, Information Systems, or related field; equivalent relevant experience may be considered in lieu of a degree. + Minimum 6 years of personal computer support or service desk experience, including at least 5 years of customer service or public relations experience. + Minimum 2-5 years of management experience leading IT support teams or service delivery operations. + Public Trust clearance required. + US citizen; must meet citizenship requirements for federal client environments. **Preferred Qualifications** + ITIL Foundation or higher-level certification demonstrating formal training in service management practices. + Experience managing IT services for government or defense customers in OCONUS or other complex, high-security environments. + Familiarity with enterprise ITSM platforms such as ServiceNow, Remedy, or similar tools used to manage tickets, workflows, and reporting. + Demonstrated track record leading multi-site or distributed service delivery teams. + Experience with incident tracking systems and performance dashboard development. NOTE: This position may require upwards to 10-15% travel abroad **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $155,000 - 175,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals. Compensation for this Role: $120,000 - $140,000 annually, depending on experience General Responsibilities Maintain open communication lines with all working relationships Follow up to ensure items for which the job is accountable for are performed Earn and maintains customer's trust Uphold the core values of the organization Work well with others to accomplish the mission of the organization and of the job Specific Responsibilities Management Manage and direct the work performance of service technicians, project engineers, and service supervisors Evaluate performance of Service Technicians Make recommendations on hiring, disciplining, and terminating employees Enforce the WO process is being implemented by all employees Sales Manage the “Customer Relationship” as the primary customer contact Work with assigned clients to meet their needs Leverage existing customer relationships to generate sales and develop constant presence accounts Operations Monitor and enforce Encore Electric, Inc. safety policies Uphold the Service Pledge Ensure Energized Work is performed within Encore guidelines in coordination with the safety department Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared Manage projects assigned Purchase material for projects not normally found on a service van Submittals Regulatory awareness Licensing Permitting Certified payroll Project preplanning and prefabrication Responsible for turnover of project to technician assigned Manage the “quality” of the projects and installations assigned Manage tools and equipment including tools assigned to van and those drawn from company tool inventory Perform the duties of manager on call when assigned Training and Development Responsible for the training and development of field and office operational staff Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients Financial Manage risk and commodity volatility in estimates and proposals Understanding of cost-to-complete process and service financials, including: Cash flow Collections Profitability of assigned projects Timely billing of completed projects Track individual service technician and work order performance Understanding of cost structure Direct cost Indirect cost Overhead Other duties as may be assigned KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: The National Electrical Code Encore Electric, Inc.'s preplanning and prefabrication methods Problem solving Tracking numbers and bits of data relevant to the work assignment Skill in: Soft skills and high emotional intelligence Microsoft Office 365 Electrical Estimating Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees Performing in situations with high expectations Working on a team Multitasking Technical electrical skills Electrical installation methods and procedures Troubleshooting Adapting to new and changing requirements, environments, and/or information Estimating resources needed to complete required tasks Managing people. Managing complex projects, breaking them down to their component levels Using communication software Business writing Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding Organizing work to accomplish tasks Prioritizing and reporting to meet job needs Moving manpower PHYSICAL REQUIREMENTS: Driving Sitting Climbing Lifting (up to 50 lbs) Standing Stooping Vision acuity (near and far) Walking REQUIREMENTS: High School Diploma or equivalent is required while a degree in related field is preferred. 5 years of progressive experience in a fast-paced office management business environment is preferred. 5-10 years of electrical service experience is highly preferred. Journeyman Electrician's License is required. Benefits of this Role: Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice. Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program. This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program. Applications will close on June 30, 2026 or once role has been filled. To ask any questions about this position, please contact Recruiting@EncoreElectric.com . To request an accommodation during the application process, please contact HR@EncoreElectric.com. Encore Electric, Inc. is an EOE, including disability/vets.

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.