Customer service manager jobs in Clearwater, FL

The Client Success Manager serves as the primary point of contact for property owners and stakeholders who rely on our ISP, VoIP, CCTV, and Access Control services. This role ensures high-quality customer experience by providing responsive support, clear communication, and efficient issue resolution. The ideal candidate is technically inclined, detail-oriented, and passionate about delivering exceptional service. Key Responsibilities: Client Support & Communication Collaborate directly with assigned client teams and third-party technology vendors to: Gather detailed integration requirements and document specifications. Understand client systems, workflows, and operational environments related to integrations. Translate client business needs into clear and actionable technical requirements for internal teams. Facilitate communication between clients, vendors, and internal stakeholders to: Provide status updates, manage expectations, and escalate issues as necessary. Assist clients in navigating integration onboarding and issue resolution processes. Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs. Contribute to process improvements related to integration lifecycle management. Respond to service inquiries from owners via phone, email, and ticketing systems with professionalism and urgency. Manage inbound and outbound communications to ensure clients are updated throughout the service process. Maintain a customer-first mindset, ensuring all interactions are handled with empathy and ownership. Technical Assistance & Issue Resolution Troubleshoot basic issues related to ISP connectivity, VoIP services, CCTV systems, and Access Control devices. Gather detailed information to escalate technical issues to the appropriate internal teams when needed. Coordinate service appointments, technician dispatches, and follow-ups until resolution. Document all reported issues, resolutions, and customer notes with accuracy and clarity. Service Coordination Assist in onboarding new owners to our services, including explaining features, setup requirements, and expectations. Work cross-functionally with technical teams, field technicians, and management to ensure timely service delivery. Monitor service queues and ensure service-level agreements (SLAs) are met. Client Experience & Quality Assurance Identify patterns in client concerns and communicate opportunities for improvements to management. Contribute to process enhancements that improve service efficiency and client satisfaction. Maintain up-to-date knowledge of all company services, equipment, and system updates. Qualifications: Required Experience in previous sales support role. Project management support role experience. Resilient and proactive communication and coordination with our clients. Clear and precise interpersonal skills, including the ability to build positive relationships, collaborate effectively with diverse teams, and communicate clearly with stakeholders.” Strong customer service skills with the ability to communicate clearly and professionally. Basic technical understanding of Internet services, VoIP systems, CCTV camera setups, or access control equipment (training provided). Ability to multitask, prioritize, and remain calm in fast-paced environments. High attention to detail and strong problem-solving skills. Preferred Previous experience in telecom, IT, property technology, or security systems. (training provided) Familiarity with general 3rd party software and the ability to learn it quickly. Job Type: Full-time, On-site, No hybrid or remote available. Pay: $75,000 to $85,000 annually DOE. Expected hours: 40 to 45 hours per week. Benefits: Dental insurance Health insurance Vision insurance Paid Time Off Experience level: 2+ years Ability to commute/relocate: Lutz, FL 33548: Reliably commute or planning to relocate before starting work (Required)

IN A NUTSHELL Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. WHAT YOU'LL BE DOING (and doing well!) Manage a service team of assigned Division. Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers. Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. Responsible for executing service inspections on time and resolution of system deficiencies. Manage a budget and meeting revenue and gross margin targets. Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential. Report monthly financial performance in an effective manner to management and takes corrective action as needed. Responsible for efficient asset management, such as inventory and company service vehicles. Facilitate a high-performance culture that includes annual performance reviews and development initiatives. Assist with manpower planning and allocation. Responsible in part for customer satisfaction and cash collections. Works closely with the sales and installation teams to support the growth and profitability of the Division. Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives. WHAT WE LIKE ABOUT YOU Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment. Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. Strong, positive team builder with leadership ability. Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems. Working knowledge of Profit and Loss statements and key financial drivers. Ability to attract, develop, grow, and retain a team. Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. Valid driver's license. Must be able to pass a background check and drug screening. Able to work independently. Excellent organizational, decision-making, and communication skills. Proficient in NFPA codes and standards. Strong computer skills; proficient at Microsoft Office. Knowledge of OSHA safety standards. WHAT WE'RE BRINGING TO THE TABLE Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Company cell phone, laptop, and vehicle. Professional career development opportunities. Tuition reimbursement.

OUR TEAM IS GROWING ONCE AGAIN! Come join the #FunInTheSun The General Manager is responsible for managing day to day operations of Food & Beverage operations. This is a hand's on position that includes oversight of all aspects of operations including cost of sales, customer experience and revenue growth. Must be able to be proactive in solving problems and identify new revenue opportunities evaluating risk/reward formula in decision making process. DUTIES AND RESPONSIBILITIES: Customer Experience-exceeding overall customer's expectations Daily walkthrough-providing feedback to various areas Providing effective communication to management team and staff Menu development revision of menus as required Effective management of events and holidays Management of all financial reporting including but not limited to inventory, revenue and customer satisfaction Assist Accounting with any follow up needed with daily operational items (cash drop variance, credit cards, accounts receivable, payroll, etc.) Oversight of effective cost management (payroll & cost of sales are the largest expenses) Work with VP F&B on quarterly adjustments to marketing program to achieve customer satisfaction goals Conduct regular staff meetings Provide assistance as needed with other F&B operations or projects within Suntex Planning and oversight of training and development for employees and managers Achieve or exceed annual budget Compliance with local health department regulations Continue to promote an environment that encourages teamwork Maintain an open-door policy with staff EDUCATION AND EXPERIENCE: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role Proven customer service experience as a manager Ability to organize and prioritize work Knowledge of computers (MS Word, Excel). Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Ability to work in a team environment to achieve team, department and corporate goals Ability to collaborate effectively with internal and external customers Adaptable to a fast-paced environment Some knowledge of marina operations or willingness to be trained in them Effective communicator who can collaborate with teammates and guests Ability to organize and prioritize work Must have flexible schedule to include working weekends and holidays during busy season;

This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991. Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal. While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East. Position Purpose An exciting opportunity exists for a Store Manager to join our incredible Hyde Park Tampa team. The Store Manager will lead a team of passionate brand ambassadors whilst embodying the ZIMMERMANN brand: bringing optimism, creativity, and sophistication in everything they do. Inspiring the team by leading by example to create a collaborative and motivating environment that fosters a shared brand vision. Role Responsibilities To consistently provide strong leadership, lead by example and present as a role model for all team members. Maximize sales by striving to be the best at providing excellence in Client Service, Visual Presentation and creating a memorable brand experience. To ensure that all team members achieve a superior standard of excellence in client service, brand knowledge and product knowledge. Promote an enjoyable and collaborative working environment which promotes passion, focus and discipline. Drive the recruitment process in line with Zimmermann's Diversity and inclusion vision. To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude. To identify the succession plan required to develop strong career paths for all team members in collaboration with Line Manager. Providing consistent feedback for the team's development and training and following company guidelines when team member performance does not meet expectations. To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive. Oversee store operations including stockroom management and leading the Stock Coordinators through the stocktake in accordance with Zimmermann policy and procedure. To promote and always uphold the non-negotiable standards of the work health and safety policies and procedures. Effectively managing store rostering including timesheet management and roster creation. About you Proven experience in a similar leadership / management role in luxury retail. Excellent organisation skills and high attention to detail. Passion for the brand and Fashion retail industry Strong communication skills and the ability to build strong, genuine relationships with team members and clientele. Desire for a long-term and fulfilling career journey. Why join our team? Bespoke career development plans and access to strong mentors and industry leaders. Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally. Competitive package, seasonal uniforming and team member discount Be part of a responsible fashion house with a focus in leading in sustainability Compensation Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure. Although the salary range is a genuine estimate of the pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided. At Zimmermann, we are committed to recognizing and rewarding excellence. Our Store Manager bonus structure is designed to incentivize and acknowledge your leadership in driving store-wide performance. You'll have the opportunity to earn a bonus based on the achievement of store goals each month, allowing you to increase your earnings by meeting and exceeding targets. Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world's most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you'll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You'll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It's a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit ************************************ For our IRONMAN Group in the United States, we are seeking a highly motivated individual for the position of Director, Global Customer Service Enablement. The Director of Global Customer Service Enablement is a critical position that will develop and drive various strategies and execute plans to improve the customer service experience, increase global efficiency and enable the business to achieve scalable growth. This is a new position that will require strong strategic thought leadership and hands on tactical service management of systems, tools and processes to support the service experience for all IRONMAN Group customers. What You'll Be Doing Step into a role where no two days are the same, and your impact is felt far beyond your desk. You will: Develop key elements of Service enablement while partnering across Ops/Marketing/Tech/Reg/Legal. This could include process improvement, voice of the customer or internal stakeholder impact analysis, development and rollout of better tools to bring value to our customers and service teams. Independently scope, lead & own workstreams within a larger initiative and/or support the completion of specific projects within larger more complex workstreams. Create, compile, and analyze ideas for service improvement. Analyze and evaluate based on customer, financial, front line service team and competitive considerations - depending on the nature of the project. Conduct pilots to ascertain best practices for future implementation of enablement activities. Design & continuously refine processes, roles, tools & metrics. Cultivate strong relationships across the organization and partner with business units to solve problems and identify business improvement opportunities. Have a passion for the customer perspective and bring it to your projects as a north star. Understand the perspective of the front-line service teams, understand the world from their point of view, develop a passion for making them amazingly successful at everything they do! Lead and execute initiatives focused on optimizing the digital customer experience, including knowledge base, chat bots, and self service capabilities. Lead and execute initiatives that improve the case management function, including optimizing the CRM, building out SLA reporting, establishing basic WFM functionality, and routing strategies. Build out our ability to gain VOC insights and the strategy on how to action against those observations to optimize our NPS Requirements What You Bring to the Team We're looking for someone who doesn't just tick boxes, but thrives in our fast-paced, global environment. Ideally, you have: 5+ years of experience leading and developing front line and service enablement teams 5+ years of experience coordinating process, performance, system and tech improvements for a global company and across owned and third party-BPO environments Proven track record of delivering multi million dollar improvements to customer experience, efficiency or revenue optimization. Proven expertise with customer journey mapping and solutions design/ implementation. Proven expertise in service optimization, service KPI design and reporting, and 5+ years of successful Lead Project Management experience of cross departmental, functional and geographical project initiatives. English Fluency-written and spoken Bachelor's degree in business management or comparable work experience Why You'll Love Working With Us At The IRONMAN Group, we're not just building careers-we're building lifestyles driven by passion, performance, and purpose. A culture you can feel - Step into an open, modern, and friendly environment where teamwork crosses borders and cultures and ANYTHING IS POSSIBLE. Live the race - Free entries to our legendary endurance events, so you can experience the event spirit first-hand. Grow without limits - Access to our online learning platform and other trainings to keep your skills sharp and your curiosity alive. We've got your back - Our Employee Assistance Program (EAP) is here to support you with both personal and professional challenges. The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Owns the relationship, health and satisfaction of the assigned customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Serve as primary liaison and “face” of Qualifacts for assigned accounts. Handle meeting logistics planning and ensure delivery of key company messages. Serve as a “hands-on” point of contact and keep up with application new features and changes to help educate customer stakeholders Ensure consistent data capture from customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts. Translate and communicate internally to company departments to help define priority of need, improve customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons. Identify resources and develop and execute plans to address gaps. Manage customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up Build relationships with showcase customers to drive them to partner in training and marketing events, and reference programs. Engage with key users to understand how they mesh the “best practice” with the system “feature/function”; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events Identify opportunities and/or critical need for Executive alignment engagements between strategic customers and Qualifacts leadership, take ownership in contributing to and formulating engagement agendas collaborating with the appropriate internal stakeholders, and execute required follow-up deliverables to fruition Execute to successful completion of departmental KPI's, metrics, etc. Other duties as assigned Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. * Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. What you'll do * Drives operational excellence * Creates an environment that cares for our frontline team members and celebrates the team successes * Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies * Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service * Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors * Promotes an environment of mutual respect and trust between frontline team members * Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity * Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance * Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels * Ability to work extra hours when there are operational needs * Ability to work rotating shifts including weekends, holidays and days-off All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience * Previous airport customer service experience * 2 years experience leading others * Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems * Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. * Strong decision making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Applicable valid driver's license as required by local authorities, if applicable What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in developing regionally distributed, scalable, and efficient support teams that manage a mix of cases, phone, and chat interactions to maximize overall team performance and provide efficient customer service. The role requires you to be passionate about establishing and maintaining a culture of continuous improvement starting from hiring the right people, to building a consistent level of expertise and following up with on-going professional development for your team. Finally, as a Manager - Customer Support, you will inspire and motivate teams by identifying and eliminating barriers and/or limits which constrain the team and keep them from reaching and exceeding goals on a regular basis. Team Dynamic To be successful here, you must be: Highly customer-focused - passionate about delivering consistently positive customer experiences. You will ensure your team takes ownership of customer issues, demonstrates empathy and acts with the appropriate level of urgency to resolve cases. A role model who leads by example, collaborates well cross-functionally and communicates effectively within your own team. You are willing to roll up your sleeves to get the job done, inspiring and supporting your team along the way. No job is beneath you. Someone who demonstrates a positive and constructive approach to management, supporting the company‘s objectives, exercising sound judgement, gaining alignment and providing effective direction within the team. A good communicator with attention to detail, strong follow through and excellent written communication skills Continuously looking for operational and service delivery improvements; able to execute improvement initiatives by developing and implementing new processes. Effective at resolving issues systemically - identify the root cause of problem areas to prevent reoccurrences Metric-driven, able to measure, monitor, and achieve team KPIs Position Duties and Responsibilities Manage the daily workflows of a global support team, monitoring email product support queues, handling escalations, and driving consistent service levels. Conduct regular team training to improve product knowledge, communication, and problem-solving skills. Closely monitor support KPIs (e.g., response time, resolution time, CSAT) to ensure service excellence. Evaluate cases and create reports to drive improvements. Manage and bring conclusion to ticket escalations. Review the internal Support process regularly, identify process gaps and determine solutions to resolve them. Stay deeply involved with the needs of your team, what they are working on, and what they are concerned about, and regularly communicate this back to upper management. Provide career development planning and guidance to your team, meeting 1:1 with direct reports on a regular basis. Required Experience, Skills, and Education 2+ years directly managing a ticket/case-based support team. 4+ years in a customer support role. Demonstrated success managing a team of support representatives; proven experience in a role with similar responsibilities and requiring the above-mentioned competencies Success in meeting/exceeding Customer Support KPI's - such as Time to Resolution (TTR), minimizing Backlogs, and improving Customer Satisfaction metrics. Experience building reports and analyzing data to effectively drive process improvements and improved client experiences. Experience in a growth-stage company, managing hyper-growth and change within a team. Excellent written and verbal skills. Preferred Experience, Skills, and Education Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force Experience with the use of AI to improve support efficiency and effectiveness. Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Customer Service Manager Acree Plumbing Air & Electric - Call Center | Tampa, FL 33619 Full-Time | Exempt | On-site Salary: $65,000 - $72,000 DOE + Annual Bonus Opportunity Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service. At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins! Why work for Acree Plumbing Air & Electric? Free On-site Barber Career advancement - our install and HVAC department managers started as techs at Acree, and now they run the show! Celebrate Wins! - Company-paid seasonal and annual events. Lead with Purpose at One of Florida's Fastest Growing Home Service Companies Acree Plumbing Air & Electric is expanding in Tampa, FL-and we're looking for a hands-on Customer Service Manager to lead our call center operations. This is a key leadership role responsible for coaching a team of 20+ CSRs, driving customer satisfaction, and optimizing booking and conversion rates. If you're a natural leader with a passion for delivering top-tier customer experiences and building high-performing teams, we want to hear from you. What You'll Do: Lead, coach, and develop a growing team of Customer Service Representatives Build onboarding and development plans to support CSR growth and performance Handle escalated calls and model high-level service recovery practices Monitor KPIs such as booking rate, conversion, and response time to drive team accountability Collaborate with dispatch and branch managers to maximize schedule capacity and customer satisfaction Develop and document SOPs to create consistency and operational excellence Continuously identify process improvements to boost team efficiency Recruit and train new team members as the department scales Foster a team culture built on trust, ownership, and world-class service What You Bring: Proven experience leading a high-performance customer service or call center team Proficiency in Microsoft Office, especially Excel, and call center software Strong communication skills and a customer-first mindset Track record of process improvement and cross-functional collaboration Comfortable in a fast-paced environment with multiple priorities Flexible availability, including occasional weekends Willingness to travel to other local branches as needed Preferred Qualifications: Bachelor's degree 5+ years of leadership experience in customer service Sales or negotiating experience a plus Why You'll Love Working With Us: Competitive salary + annual bonus opportunity Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Life and disability insurance Employee assistance program Generous employee discounts Career advancement and ongoing training Join a company that's committed to its people, its customers, and doing things the right way. Apply today to make an impact at Acree Plumbing Air & Electric in Tampa FL. Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As a Customer Experience Manager, you will own the business relationship with customers in the assigned region. This position builds working relationships with customers' senior operational management to achieve high levels of satisfaction related to company operations and adherence to standard operating procedures. The role reports to the Sr. Director, Customer Experience, and contributes to cross-functional teams in the delivery of projects and programs that support customers' business objectives. You will develop cost efficiencies and bring key stakeholders together to solve problems and remove roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) team members to identify root causes of operational issues and secure alignment and resources to resolve chronic challenges. Job Description + Full-Time, Remote Role + Location: Based in Florida (regular travel to retail store locations required) You will contribute by: + Monitoring and managing contract renewals and the customer pipeline. + Facilitating communication with all stakeholders; effectively addressing customer service issues and evaluating customer requests. + Preparing and presenting customer presentations to review project scope and progress. + Monitoring and supporting operational KPI improvement across assigned customers. + Recommending and implementing cost improvement opportunities. + Tracking quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance. Growing sales within the region. + Influencing customer decision-making on key improvement initiatives. + Managing new business start-ups after handover from the New Business Development group. + Coordinating operational planning for key customer events, including holiday planning, grand openings, anniversary sales, and major in-store events. + Communicating and managing changes to company operational policies and procedures. + Managing business continuity events as needed. + Traveling frequently to retail store locations, approximately 30%. We're searching for candidates with: + Strong retail operations background required. + In-depth knowledge of supply chain preferred. + Excellent communication and interpersonal skills. + Strong analytical and business acumen. + Proven project management skills. + Proficiency with technical and computer systems. + Willingness and ability to travel frequently. + Bilingual (English/Spanish) is preferred. + 5-7 years of relevant work experience. Environment: + Store : Office Temperature (65F to 75F) + Office : Office Temperature (65F to 75F) We offer: + Weekly Pay + Benefits available from day 1 (medical, dental, vision, and more) + Company matched 401k + PTO and Holiday Pay offered + Career Progression Opportunities + Tuition Reimbursement + Employee Health & Wellness program + Employee Discounts / Purchasing programs + Employee Assistance Program Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters. The Fine Print This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers. \#LI-Remote Qualifications Bachelor's Degree - Art, Bachelor's Degree - Business Shift 1st Shift (United States of America) Company C&S Wholesale Services, LLC About Our Company C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Company: C&S Wholesale Services, LLC Job Area: Chain - SE Job Family: Sales Job Type: Regular Job Code: JC0401 ReqID: R-264884

Why it's worth it: Do you thrive in a dynamic, fast-paced environment with a passion for creating meaningful customer experiences? At ReliaQuest, the role of Customer Success Manager puts you at the forefront of driving impactful change for some of the world's most trusted brands. This is your chance to connect cutting-edge technology with impactful business results. You'll play a critical role in crafting customized solutions, ensuring each customer's unique needs are met through our AI driven platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders from globally recognized brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: * Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results. * Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change. * Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. * Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. * Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest. * Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer's needs. * Own 110% contract renewal and upsell. * Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Do you have what it takes? * Completed Bachelor's degree or higher education. * Proficient with MS Word, Excel, PowerPoint, and OneNote. * At least one year of account management experience or related. * Experience in sales with the ability to learn/apply complex technical concepts. * Exceptional organization skills and ability to prioritize. * Strong emotional intelligence and ability to work effectively with others. * Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. * Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. * Strong problem-solving skills and ability to identify unique solutions to complex problems. * Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. * Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? * Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools. * Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. * Experience consulting with customers to understand their unique and specific pain points and help produce a compelling business case to solve them.

Join our team! We are hiring for a Customer Service Manager at Eggs Up Grill Riverview. Hours are flexible from 5am to 4pm daily. Must be available to work on the weekends (Saturdays and Sundays). *No cooking experience needed* Job Duties include but not limited to: Guest Experience & Service Greet and engage guests to ensure a warm, welcoming atmosphere. Resolve guest complaints and handle special requests promptly and professionally. Monitor service standards to maintain consistency with brand expectations. Support servers, hosts, and bussers during peak hours to ensure smooth service flow. Team Leadership & Training Supervise and coach FOH staff (hosts, servers, bussers). Conduct pre-shift meetings to review daily specials, goals, and service focus points. Train team members on menu knowledge, service etiquette, and company policies. Motivate staff and foster a positive work culture that aligns with Eggs Up Grill values. Operations & Organization Oversee daily FOH operations, including opening and closing duties. Create and manage staff schedules, ensuring adequate coverage during peak times. Maintain cleanliness and organization of dining areas, restrooms, and entryway. Ensure compliance with health, safety, and sanitation standards. Financial & Administrative Monitor daily sales performance and labor costs against goals. Manage cash handling, tip distribution, and end-of-day reporting. Assist in achieving upselling targets and promoting special menu items. Support the General Manager with inventory, ordering, and vendor coordination when needed. Communication & Coordination Act as the liaison between FOH staff and kitchen team to ensure timely and accurate orders. Communicate effectively with the General Manager regarding staff performance, guest feedback, and operational needs. Assist in execution of special events, catering orders, or promotions.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Customer Service Assistant Manager Are you an experienced Customer Service Assistant Manager looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Customer Service Assistant Manager Daily Responsibilities: Assistant Customer Service Managers usually play the role of a front man Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways In addition, they are assistants to the Customer Service Manager Assist in completing the duties of the customer service manager They serve as the customer service manager when their superior is not around Supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well Responsible for helping in the development and execution of training programs for customer service representatives Elevating all personnel performance related issues to the Manager of customer service immediately Provide excellent customer service to internal and external customers Overseeing a team of 30 employees Hours for this Position: TBD Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Qualifications Customer Service Assistant Manager Requirements: General degree or associate's degree from an accredited institution. Must have 1+ years of customer service experience Must have 1+ years of healthcare experience Additional Information Interested in being considered? If you are interested in being considered for the Customer Service Assistant Manager position, please contact Tyler at 407.478.0332 Ext 171

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Tittle: Customer Support Representative Location: Largo, FL Must have: 1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day) 2. Call center or retail customer service experience. 3. Excellent clear communication skills 4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017. 5. Must be able to start 8/22 Job Description: Role and Responsibilities Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week Determine specific breakdown location, and secure appropriate dispatch service for the customer Represent well established and internationally known brands Work in a positive, production driven environment Qualifications and Education Requirements Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide Ability to read maps and utilize internet resources to determine customer's location Active listening skills 1-2 years of experience in Customer Service (Call Center preferred) High School Diploma or equivalent Schedule Flexibility is a must Desire to help others Possess a positive attitude Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each) Intermediate Microsoft Office/Windows Proficiency Basic PC knowledge and ability Additional Information Please contact Roja Maturi at 727-378-1166

Description Hillsborough County Tax Collector Job Description Customer Experience Manager Reports To: Tax Collector/Chief Deputy Tax Collector Department: Administration Purpose: Works under the general direction of the Tax Collector/Chief Deputy Tax Collector to develop, implement, and oversee customer experience and engagement strategies that enhance satisfaction, loyalty, and operational excellence across all customer touchpoints within the Tax Collector's Office. Principal Duties and Responsibilities (Essential Job Functions) · Design and implement comprehensive customer experience strategies aligned with organizational goals and values* · Develop and deploy customer feedback mechanisms and analyze feedback, metrics, and performance data to identify trends and areas for improvement* · Collaborate with operations teams to implement customer flow optimization strategies that reduce wait times, improve contact center outcomes, and improve service efficiency across operations · Develop and present recommendations to leadership based on customer flow analysis, including process improvements, staffing adjustments, and technology enhancements · Monitor and evaluate customer service delivery practices at various customer touchpoints* · Develop and maintain customer service standards, policies, and procedures for consistent service delivery in-person, by phone and online* · Develop and implement training programs focused on customer service excellence* · Analyze customer flow patterns using data analytics tools, heat mapping, and customer behavior tracking to understand traffic patterns and conversion rates · Conduct regular audits of customer pathways to ensure seamless transitions between different service touchpoints and departments · Other related duties as assigned Job Specifications (including knowledge, skills, abilities, and physical requirements) · Comprehensive knowledge of customer experience management principles and best practices · Data analysis and interpretation using tools like Excel, Tableau, Power BI, or Google Analytics to identify trends and patterns in customer behavior · Thorough understanding of customer service metrics, analytics, and performance indicators · Awareness of relevant regulations and compliance requirements applicable to Tax Collectors · Knowledge of customer survey tools, focus group facilitation, and CRM systems · Knowledge of process improvement methodologies · Strong leadership and team development skills · Excellent problem-solving and critical thinking abilities · Superior communication skills, both written and verbal · Experience in community engagement and public relations · Ability to analyze complex data and translate insights into actionable strategies · Ability to build consensus and collaborate across departments · Ability to manage complex customer issues with diplomacy and professionalism · Ability to maintain confidentiality when handling sensitive customer information · Work requires regular and reliable attendance · Work requires analyzing data, preparing reports, and ability to concentrate · Work may require standing and walking up to 60% of the time Working Conditions · Work is performed primarily in an indoor office environment without hazardous or unpleasant conditions · Requires visits to service center locations to observe operations and customer interactions · May require occasional evening or weekend hours to address service issues or attend community events Requirements Qualifications · Bachelor's degree in Business Administration, Public Administration, Customer Service Management, or related field and 5 years of progressive experience in government service delivery. · At least 5 years of leadership/management experience in customer operations and engagement in a customer-focused environment. · An equivalent combination of education and experience may be substituted as permitted by law. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job nor does it represent all that may be required of a job incumbent during the course of employment with the Hillsborough County Tax Collector's Office.

Ensuring customers are satisfied with products or services Letting customers or clients know about additional prodcuts or services Escalating queries and concerns Toubleshooting common issues with a prodcut or service Working with a team of CSR's and other departments to fidn appopriate solutions

Job Description Are you creative, compassionate, and ready to take the next step in your career? Do you love planning meaningful activities that brighten the lives of seniors - especially those living with memory loss? At Distinctive Living, we believe in creating moments that matter. Our Director of Resident Experience (Life Enrichment) plays a vital role in bringing joy, connection, and purpose to the lives of up to 68 residents in our boutique Memory Care community. This is a perfect opportunity for an Activities Coordinator or Life Enrichment professional who's excited to step into a leadership role and design a program that truly makes an impact. What You'll Do Lead the Fun: Create engaging daily activities - from exercise groups and crafts to music, games, and community outings. Bring Joy & Purpose: Develop monthly calendars that support social, spiritual, physical, and intellectual well-being. Get Creative: Plan special quarterly events, coordinate entertainers, and bring fresh ideas to life. Know Your Residents: Build relationships, learn their stories, and design activities that reflect their unique interests. Team Player: Work with caregivers, dining, and leadership to ensure activities are integrated into the overall community experience. Take Residents Out & About: Organize safe and fun outings that keep residents connected to the larger community. What We're Looking For Experience in senior living activities, life enrichment, or recreation therapy A passion for working with older adults, especially those living with dementia Creativity, organization, and energy to keep programs fresh and fun Leadership potential - ready to move from coordinator to director High School Diploma required; Degree in Recreation Therapy, Social Services, or related field preferred Why You'll Love This Role Competitive Benefits! The chance to step into leadership and build your own programs A supportive team and Executive Director who value your ideas A close-knit memory care community where you'll know every resident by name A role that lets you be creative, purposeful, and make a real impact every single day If you're ready to grow your career and create meaningful experiences for seniors, we'd love to meet you. Apply today and help us make Inspired Living Hidden Lakes a place where every resident feels connected, valued, and inspired. Job Posted by ApplicantPro

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. Essential Functions Responsible for overall case management team performance. Establish, communicate, prioritize, and enforce production and performance goals in alignment with program priorities by ensuring resources are fully allocated, and remain motivated to achieve. Monitor and control team performance in accordance with established performance goals, regulatory compliance, and quality standards. Recommend corrective action and/or performance plan for underperforming team members, functional teams, subcontractors, or other stakeholders. Create, maintain, and control project plan which includes clear critical path, task dependencies, identified slack, resource allocation, and activity status. This includes creation and maintenance of related forecasting supplements such as overall program production projections. Serve as liaison and champion for communication between the Florida Department of Economic Opportunity (DEO), program team, and other departments to identify and implement cross-functional solutions, strengthen relationships, and build trust based on consistent delivery. Establish, communicate, and enforce standard, efficient, and streamlined processes to support delivery of program goals; engage in total quality management practices to regularly evaluate effectiveness of established processes and implement change when needed. Create and maintain compliance policy, procedures, templates, and other documents. Proactively implement change management procedures to update aforementioned documents when contracts, agreements, policy, federal regulation, internal procedure, budget, schedule constraints, scope, and/or other factors warrant change. Engrain transparent, regular reporting to ensure the Florida DEO is informed and empowered to make decisions. Report on issues such as, but not limited to: risk, program progress, milestones achieved, performance issues, program successes, compliance concerns, and program demographics. Cultivate and maintain a collaborative environment in which the team remains motivated, encouraged to think creatively, empowered to share ideas, encouraged to ask for help and build relationships, values self- and group-improvement, and prioritizes delivering objectives to deliver the Florida DEO's vision of recovery. Perform other duties as requested. Work Requirements Employment with HORNE is contingent upon satisfactory completion of the firm's employment screening process. This may include a public source background inquiry, employment credit check, criminal history, drug screen, motor vehicle report, education/credential verification, employment history, or any other relevant reports as required for the position. Travel Requirements Local travel in central Florida with the majority of field work in Tampa Bay and Orange County. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Ability to travel to construction sites, safely observe work in progress, interview workers, and verify postings. Must be able to lift up to 20 pounds at times Language Requirements No language requirements. Basic Spanish proficiency is desirable. Required Education and Experience 3-5 years of experience in case management, disaster recovery, or related field. Strong knowledge of program management, compliance reporting, and team leadership. Excellent communication and organizational skills. Preferred Education and Experience A bachelor's degree in Business Administration, Public Administration, Social Work, or a related field, or equivalent experience. Work Authorization Must be authorized to work in the United States and able to submit required supporting documentation. HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE! HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.