General Manager
Customer service manager job in Daytona Beach, FL
About the Company
A reputable residential and commercial painting company serving Volusia and Flagler counties. With a team of ~20 employees and a strong local footprint, we deliver high-quality work with a focus on customer satisfaction, reliability, and craftsmanship.
About the Role
We're seeking an experienced General Manager to lead day-to-day operations, drive revenue growth, improve margins, and elevate company culture. This role blends strategy (40%) with hands-on leadership (60%) to ensure the business runs efficiently and profitably.
Responsibilities
Own the P&L; manage margins, job costing, and operational efficiency
Build and execute sales and marketing strategies
Coach, develop, and hold team members accountable
Implement systems, KPIs, and meeting rhythms
Collaborate with ownership on strategy, forecasting, and resource planning
Ensure on-time, on-budget project completion and high customer satisfaction
Qualifications
5+ years in a General Manager or senior leadership role within a trades or service business
Experience leading a $1M-$5M operation
Proven ability to improve profitability and scale operations
Strong leadership, communication, and coaching skills
Familiarity with estimating, scheduling, or production management a plus
Required Skills
Financial & Operational Acumen
Sales & Marketing Leadership
People & Culture Development
Execution Discipline
Strategic + Tactical Agility
Pay range and compensation package
$95-$120k base + performance bonuses ($120-130k OTE)
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Customer Service Manager
Customer service manager job in Palm Coast, FL
Benefits:
401(k)
Bonus based on performance
Dental insurance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Hand & Stone Massage and Facial Spa is a successful franchisor with over 550 locations across the US and Canada. Hand and Stone Massage and Facial Spa in Palm Coast, FL is family-owned, and our reputation is built on our culture experienced team, and established client base. Hand and Stone Massage and Facial Spa in Palm Coast is currently seeking an engaging Customer Service Manager to lead our spa team to drive growth of our spa's recurring membership model. This is an entry level management position with opportunity for advancement, as we will be opening more spas, and continuing to grow. As a Sales Leader, you'll be the driving force behind our sales associates; coaching, motivating, leading, and hitting those sales targets. Get ready to connect with potential customers, understand their needs, build relationships and seal the deal. We need leaders with engaging personalities and communication skills who put our customers at ease and have a gift for closing sales.
The ideal Spa Manager has 2- 3 years' experience in leading a sales or commission-based sales team. Membership sales model is a plus They are confident in performing personal sales, training and motivating a sales team, teaching customer engagement and driving performance.
Key Responsibilities of the Customer Service Manager:
Measure membership conversion and drive results. Have a proven strategy in place and be ready to adjust as needed based on results. Minimum membership conversion standard for this role is 20%
Craft and run ongoing sales training programs and for our spa associates. This includes through role play, morning meetings, sales goals, contests, and more
Set sales goals and drive performance to achieve daily, weekly, monthly and annual sales goals. Lead by example.
Analyze customer satisfaction scores and identify areas of opportunity.
Create a competitive, collaborative culture of education, motivation, and performance. Understand how to coach your team across the finish line and celebrate those achievements together!
Cover any needed shifts at the front desk to maximize performance and promote excellent customer service.
Experience Needed for this Role:
Managing and driving a recurring membership revenue stream- bring your specific strategies and ideas!
Embraces Commission sales
Knowledge of how to effectively motivate people based on their personality.
Strong oral communication skills to set sales expectations, coach to performance and deliver results
Flexible, respectful, patient, friendly yet driven to exceed goals.
Benefits Include:
$35 -$40K, plus bonuses based on front desk performance and key metrics
One week PTO, after 1 year
Dental
Life Insurance
401K
Employee discounts on products and free monthly service
MGR423 Compensation: $35,000.00 - $40,000.00 per year
At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Auto-ApplyCustomer Success Manager
Customer service manager job in Winter Park, FL
🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.
📍Location: Hybrid - Orlando, Florida, US or Remote, US
✅ Responsibilities
Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders
Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.
Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer
Develop and execute success plans tailored to customers' strategic goals and operational workflows.
Collaborate with internal teams, including Growth, Product Development, and SME's, to align solutions with customer needs
Track and analyze key metrics related to Humata's performance and to inform proactive strategies.
Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations
🛠 Role Requirements
Bachelor's degree in Business, Economics, Healthcare Administration, or a related field.
5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology
Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is required
Experience working in small teams where both strategic thinking and tactical execution are required daily
Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams
Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
Proficient in PowerBI and data analytics
Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).
⭐Preferred Experience & Skills:
Demonstrate ability to work effectively in small team environments and early-stage companies
Proactive problem-solver who thrives in a fast-paced environment
Skilled in conflict resolution and adept at navigating complex challenges
Experienced in denials management with advanced ability to analyze data, trend denial activity over time, and generate insights related to our Humata solution
Willingness to travel as required (up to 30%).
Interview Stages:
Initial phone screen with HR
Hiring manager interview
Stakeholder interview
Case study & roundtable
Reference checks
Offer
🚀 Why Join Humata Health?
Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued
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Pay Transparency
Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.
Our salary ranges are based on competitive pay for our company's size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.
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Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.
Auto-ApplyCustomer Service Manager
Customer service manager job in Lake Mary, FL
At Frontline Insurance, we are on a mission to Make Things Better, and our Customer Service Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values - Integrity, Patriotism, Family, and Creativity - are at the heart of everything we do. We're committed to making a difference and achieving remarkable things together. If you're looking for a role, as a Customer Service Manager, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Customer Service Manager enjoys robust benefits:
Hybrid work schedule!
Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
Financial Security: 401k Retirement Plan with a generous 9% match
Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Customer Service Manager:
Actively manage the Customer Service team to deliver timely, accurate, and high-quality service supporting the Underwriting Department.
Assist team members in resolving complex issues and provide guidance on underwriting guideline changes and their impact on assigned work.
Assist in training initiatives for new hires and ongoing staff educational development.
Collaborate with senior underwriting management to develop and implement policies, strategies, and process improvements.
Document and address performance or conduct issues promptly, maintaining accurate HR records.
Ensure compliance with company policies, regulatory requirements, and quality standards.
Handle and oversee special projects assigned by leadership.
Monitor team performance in real-time and ensure service level targets are consistently met.
Oversee escalated customer calls and ensure prompt resolution.
Participate in the development, testing, and implementation of new software and programs to improve operational efficiency.
Participate in requirement workshops and assist with sign offs for new initiates and system enhancements.
Prepare and distribute weekly production and performance reports.
Conduct semi-annual and annual performance reviews for team members.
Foster a positive team environment that encourages collaboration, accountability, and continuous improvement.
Monitor team performance, provide ongoing feedback, and implement strategies to enhance efficiency and productivity.
Supervise daily operations by setting priorities, scheduling tasks, and making necessary adjustments to ensure queues and deadlines are met efficiently
Perform quarterly spot checks and time gap assessments; implement coaching plans as needed, with increased frequency if concerns arise.
Direct daily operations of the Customer Service Department by setting priorities, assigning tasks, and adjusting schedules to maintain workflow.
What we are looking for as a Customer Service Manager:
High School Degree required. Bachelor's degree in related field preferred
Minimum of3+ years of experience in Property & Casualty Insurance, Sales/Customer Service, and/or Call Center operations (preferred).
At least one year of prior management or supervisory experience (preferred).
An active 4-40, 20-44, or 2-20 license is required.
CPCU designation is preferred.
Why work for Frontline Insurance?
At Frontline Insurance, we're more than just a workplace - we're a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Client Manager
Customer service manager job in Maitland, FL
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience driving operational goals
Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office
Knowledge of safety protocols and service deliverables
Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting
Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
Excellent oral and written communication skills
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1492794
Auto-ApplyManager Client Svc & Prod Supt
Customer service manager job in Maitland, FL
ADP is hiring a Client Service Manager - Tax in San Dimas, CA or Maitland, FL.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: ******************************************
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members.
Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them.
TO SUCCEED IN THIS ROLE: Requirements
At least 5 years of related experience
At least 3 years of people leadership experience
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Manager Client Svc & Prod Supt
Customer service manager job in Maitland, FL
ADP is hiring a Client Service Manager -- Tax.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members.
Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them.
TO SUCCEED IN THIS ROLE: Requirements
At least 5 years of related experience
At least 3 years of people leadership experience
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Customer Experience Manager Part Time
Customer service manager job in Port Orange, FL
Store - PORT ORANGE, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyTRAFFIC SERVICES MANAGER IV - 55008408
Customer service manager job in DeLand, FL
Working Title: TRAFFIC SERVICES MANAGER IV - 55008408 Pay Plan: SES 55008408 Salary: $77,877.53 - $100,782.68 Total Compensation Estimator Tool STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
Cost Center 562 / Traffic Operations
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
FULL-TIME
CONTACT PERSON: Tracey Scott
CONTACT EMAIL ADDRESS: ****************************
ANTICIPATED BI-WEEKLY HIRING SALARY: $3,523.87 ($91,620.62/ annually)
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities.
Our Vision
As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
Traffic Services Manager IV - District Five / District Traffic Operations / Traffic Services
This position will serve as the District's lead authority on access management policies, standards, and practices with primary responsibility for reviewing and participating in meetings associated with permit submittals affecting access to the State Highway System. Key responsibilities include managing and overseeing the District's Access Management Program, providing technical guidance and policy interpretation regarding driveway connections, median openings, spacing standards and alternative access solutions, as well as reviewing and evaluating access permit applications that impact the State Highway System.
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:
District 5
719 S. Woodland Boulevard
DeLand, FL 32720
Annual Salary Range:
$77,877.53 - $100,782.68
Your Specific Responsibilities:
Supervises employees spending the majority of the time communicating with, motivating, training, and evaluating employees, and planning and directing employees' work. Has the authority to effectively recommend the hiring, transferring, suspension, lay off, recall's, promotions, discharges, assignments, rewards, or discipline subordinate employees or effectively recommend such action. Plans and directs workloads, deadlines, work objectives and time utilization with subordinate staff. Provides direction and ensures that all subordinates receive training and instruction in methods and techniques necessary to safely perform their assigned tasks.
Performs engineering review and analysis of applications for access permits and associated traffic Impact studies for compliance with Florida Statues 335-18, Rules 14-96 and 14-97, and state manuals, specification, and policies. Reviews and recommends the need for turn lanes, signals and/or other improvements related to the traffic generation of a development. Reviews state projects during design and construction to incorporate access management features consistent with Rules 14-96 and 14-97. Represents Traffic Operations at public meetings and serves as a liaison between Production and Traffic Operations on access management issues.
Provides review comments on plan submittals generated by the Department and other entities, this includes developing technical comments directed to the design project manager or design engineer of record based on traffic engineering fundamentals, Access Management Department design standards and engineering judgment. Includes accepting/rejecting the responses to those comments.
Participates in meetings, on committees, task teams and other groups with internal and external customers to represent Traffic Operations functions. Includes, providing useful commentary and review of work products as well as developing correspondence and follow-up contact as needed.
Assists the Traffic Services Program Engineer in implementing business and related plans to guide resource allocation and achieve unit performance targets. Includes collaborating with others in plan development, reporting plan results, linking performance targets to SMART (Specific, Measurable, Achievable, Realistic and Time-bound) objectives in staff expectations, and identifying and making resource recommendations.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:
Knowledge of:
* Traffic engineering principles and practices.
* Management principles and practices.
* Traffic operations analysis and study techniques.
* FDOT Design Standards.
* Traffic signal timing and phasing.
Skills in:
* Effective oral communications.
* Effective written communications.
* Problem solving.
* Use of personal computers and ability to use Microsoft Office.
* Interpreting and disseminating traffic engineering related data.
Ability to:
* Read and interpret plans, specifications, design standards and manuals.
* Collect, analyze, and interpret engineering data.
* Manage workload to produce on time resolutions to problems.
* Establish and maintain effective working relationships.
* Effectively supervise others.
Other Job-Related Requirements:
* Due to the nature of this position, incumbent must respond to emergencies.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
* Health insurance (over 90% employer paid)
* $25,000 life insurance policy (100% employer paid)
* Dental, vision and supplemental insurances
* State of Florida retirement package
* 10 paid holidays a year
* Generous vacation and sick leave
* Career advancement opportunities
* Tuition waiver for public college courses
* A variety of training opportunities
* Employee Assistance Program (EAP)
For additional benefit information available to State of Florida employees, visit: *************************************
SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office at ************** for assistance.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
Easy ApplyLow Voltage Service Manager (Fire Alarm & Security)
Customer service manager job in Winter Park, FL
Keep Comfortable Away From Your Comfort Zone
Yellowstone Local is proud to represent Lane Electronics & Alarm Systems Inc., an industry leader in low-voltage security and life safety solutions.
If you're a hands-on leader who knows how to run schedules, guide technicians, and take ownership of service operations, Lane Electronics is ready for you to step in and lead.
What's in it for You?
Pay: $60,000 - $80,000 annually, depending on experience
Full-time schedule: Monday through Friday
On-call availability for emergency service needs
Company vehicle provided
Health, dental, and vision insurance
401(k) retirement plan
Paid vacation, holidays, and sick time
Positive work environment with a team-first culture
Why You'll Love It Here
Trusted by Central Florida clients for over 30 years
Family-owned with a people-first culture and hands-on leadership
Work closely with a skilled team of technicians and office staff
You will play a direct role in shaping service performance and technician success
Stable company with strong client relationships and consistent project flow
A leadership role where your voice, ideas, and impact matter every day
Your New Role
As the Low Voltage Service Manager (Fire Alarm & Security) at Lane Electronics, you will oversee the day-to-day operations of the service department. You will manage technician scheduling, support field performance, handle customer service escalations, and help coordinate installation and maintenance timelines. This position is based out of Winter Park, FL.
Oversee technician schedules and daily service coordination
Lead and support technicians on fire alarm and low-voltage projects
Respond to customer inquiries and ensure satisfaction with service quality
Assist with troubleshooting, planning, and field support when needed
Maintain accurate service records and job documentation
Collaborate with leadership to improve workflow and efficiency
Help drive training, accountability, and overall technician performance
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Minimum 5 years of experience in low-voltage service
Prior experience leading or mentoring a technician team
Strong organizational and communication skills
Ability to manage schedules, customer expectations, and field operations
Knowledge of fire alarm, security, access control, or video surveillance systems
Familiarity with job tracking or service scheduling tools
Valid driver's license and ability to meet company driving standards
Must meet any required state or industry licensing and compliance criteria
Lane Electronics & Alarm Systems Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
Customer Service Manager - State Farm Agent Team Member
Customer service manager job in Maitland, FL
Job DescriptionBenefits:
401(k) matching
Health insurance
401(k)
Paid time off
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Work with the agent to establish and meet marketing goals.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Valuable experience
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Experience in a variety of computer applications, particularly Windows
Pride in getting work done accurately and timely
Ability to work in a team environment
Property and Casualty license (must have currently)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Service Manager
Customer service manager job in Orange City, FL
We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities:
Team Member Training and Execution
✓ Cajun Hospitality/ TIP-TOP
✓ Suggestive Selling
✓ Service Basics
✓ H.E.A.R.T.
✓ Manage Alerts
✓ Drive Thru service with speed initiatives
✓ Cross-training of team members and PA completions
✓ Echo communication from Service Team to Production Team
✓ LTO training of procedures and follow-up of the execution
✓ Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
✓ 5-day New Hire Training plan executed, schedule NH and cross training
✓ Developing a Pros Team or crew trainers
✓ Completing and analyzing the Service Tracker
Administrative Work
✓ Weekly forecasted sales to be submitted to RGM by EOD Monday
✓ Weekly Food and chicken orders
✓ Weekly writing of schedule to be submitted to RGM by EOD Tuesday
✓ Weekly review and goal setting for the shift huddles
✓ Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR
✓ Handling guest complaints and Qualtrics alerts
✓ All management team and team members have access to Popeyes Academy
✓ Tracking the progress of team members and the management team in the Popeyes Academy
✓ Document smallwares that needed to be purchased for the service area by completing the Smallware
Inventory in Zenput.
Restaurant Follow Up
✓ Communicates with the RGM regarding ongoing issues with the production and service team
✓ All Daily tasks for the Image Calendar completed in Zenput
✓ Dining room and packing areas are neat, clean, and organized
✓ Curb Appeal - landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
✓ Cashier/Drive-Thru areas are neat, clean, and organized
✓ Marketing Materials, POPs, and table tents are in good condition
✓ Proper FOH closing procedures are being followed
✓ Accountable for Drive-thru times
✓ Service Tracker completed daily
✓ IDMB/ODMB and Music in working condition
Working Hours
-Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate)
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Work schedule
Day shift
Night shift
Overtime
Weekend availability
Supplemental pay
Bonus pay
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Pest Control Call Center Manager / Customer Service Supervisor
Customer service manager job in New Smyrna Beach, FL
Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. Are you a natural-born leader? Do you want to join a local business that supports and encourages its employees? Would you like a career with a company that values you and rewards your skills? If so, please read on!
This administrative position earns a competitive salary of $50,000-$65,000/year. We provide awesome benefits, including 401k with a 5% match, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled! If this sounds like the right opportunity for you, apply to join our pest management company today!
ABOUT ROWLAND PEST MANAGEMENT
We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.
We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together.
A DAY IN THE LIFE OF A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR
As a Pest Control Call Center Manager / Customer Service Supervisor, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects.
You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service!
QUALIFICATIONS FOR APEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR
Call center OR office management experience
Proficiency with technology
Do you have excellent communication skills? Does training a team come easily to you? Are you success-driven and detail-oriented? Can you effectively coach a team to consistently meet department goals? If yes, you might just be perfect for this administrative position!
WORK SCHEDULE FOR A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR
This administrative position works Monday - Friday with a rotating Saturday schedule.
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 32168
Retail Service Manager
Customer service manager job in Mount Dora, FL
Job Description
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial and retail tires for trucks, cars, SUVs, and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced automotive services retail store.
ESSENTIAL FUNCTIONS
Must maintain regular attendance and ability to be at work on time each scheduled workday.
Meet or exceed Boulevard Tire performance standards for quality and speed of service to our customers.
Insure continuous implementation and enforcement of our policies and procedures.
Develop and direct a skilled team of Mechanics and Service Techs.
Create a fleet service schedule and follow weekly or monthly fleets.
Handle service calls and properly log them on the dispatch sheet.
Handle phone sales and walk-in customers.
Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse a work order is created.
Schedule maintenance on all fleet service vehicles; weekly inspection of all trucks and report condition or damage to Manager.
OTHER DUTIES
Maintain company standards of cleanliness, orderliness and appearance of space and equipment.
Maintain operating efficiency of tools and equipment arranging repairs, recommending additional items.
Maintain A.S.E. certifications for your teams.
Comply with Company Safety policies.
Ability and flexibility to perform other duties as assigned by Manager.
Ability and flexibility to work on Saturdays.
KNOWLEDGE, SKILLS AND ABILTIES
Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of automotive systems.
Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators.
Ability to detect defects in automotive systems.
Ability to understand and carry out oral and written instructions.
Considerable knowledge of the occupational hazards and safety precautions required at work.
Ability to demonstrate a thorough understanding of all Service Tech and Mechanics positions, including experience in the use of all equipment, gauges and tools normally associated with diagnosis, installation and repair of mechanical services and tire related services.
Ability to work well under pressure and handle multiple tasks.
Strong service sales, and customer service skills.
Ability to work a flexible retail schedule including weekends.
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Ability to establish and maintain effective working relationships with co-workers as necessitated by the work.
JOB REQUIREMENTS
Minimum 3 years of management experience
Possess valid Florida driver's license or ability to obtain a Florida driver's license
Able to sit, stand and carry products and/or equipment of up to or over 70 lbs.
Must pass a background check and pre-employment drug screen
Must possess or ability to obtain a current Florida driver's license.
We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement. "We love homegrown talent!"
EOE/DFW
Service Manager
Customer service manager job in Casselberry, FL
Job Description
Join Our Team as a Service Manager at Advenir Azora Living!
At Advenir Azora Living, every day is an exciting adventure in property management! You'll make a real impact by helping people find homes and build communities. We focus on both residents and team members, offering transparent communication, growth opportunities, and a culture of strength.
What You'll Do:
As a leader, you'll manage a maintenance team, ensuring apartments are ready for move-ins, handling renovations, and providing top-notch maintenance services. You'll play a key role in resident satisfaction, lease renewals, and achieving property goals with your Community Manager.
What You Bring:
You'll bring 3-5 years of property management experience (preferably as an Assistant Service Manager or Service Manager), technical skills, organization, and professionalism. EPA Universal Certification is required.
How You'll Be Rewarded:
Promotion and growth opportunities
Health insurance (Medical, Dental, Vision)
401K with 50% match (up to 6%)
Paid time off and holidays
Apartment discounts, commissions/bonus, and more!
Advenir Azora Living is an equal opportunity employer and a drug-free workplace, committed to diversity and inclusion.
Advenir Living
Electrical Service Manager
Customer service manager job in Altamonte Springs, FL
In this position, you will directly manage and oversee the day-to-day electrical activities for our Service Department. You will be responsible for hiring experienced technicians with at least three years' experience in residential COD service and install. You will work with Team leaders to build and establish our SOP, truck stock, and build the service department.
Other tasks assigned to you will include but are not limited to:
Manage the quality of jobs and make sure they are up to code for inspection.
Quote jobs and oversee sold jobs from start to finish to ensure M1 quality is maintained
Manage work scope, piece rate and hourly reporting.
Provide detailed material lists for truck stock and sold jobs.
Proactively improve crew efficiency through job training.
Effectively communicate with Customers
Sets expectations for quality and productivity needs with crews.
Proactively ensure job site safety
Requirements
Minimum Requirements:
5 years or more of previous residential experience is a must.
Preferred at least 3 years' experience in management.
This position requires candidates have the ability and experience necessary to manage the Electrical scope on our projects from start to finish.
Thorough knowledge of installation and the technical aspects of your trade, combined with a strong knowledge and ability to read and interpret plans.
Excellent organizational and time management skills.
Good interpersonal and communication skills.
Ability to manage multiple priorities and deadlines.
Bilingual is a plus.
Provide white glove service to ensure the customer gets the best every time.
Service Manager
Customer service manager job in Apopka, FL
Job DescriptionDescription:
Purpose
The Service Manager is responsible for the direct supervision and support of field technicians. This role ensures quality service delivery, team performance, and operational efficiency, while adhering to budgetary guidelines and company standards. The Service Manager works closely with the Branch Manager to implement daily operational plans, develop staff, and uphold service excellence.
Key Responsibilities
Provide daily leadership, coaching, and hands-on support to field technicians across all service lines.
Ensure technicians perform services according to company standards, safety regulations, and customer expectations.
Monitor technician performance and conduct regular rides along to provide real-time feedback and training.
Assist with onboarding, training, and development of new hires and ongoing employee development.
Collaborate with the Branch Manager to identify operational improvements and implement process changes.
Support routing and scheduling of technician workloads to ensure maximum efficiency and productivity.
Conduct weekly inspections of vehicles, equipment, and chemical usage for compliance and readiness.
Perform routine quality control checks and audits to maintain service integrity.
Monitor supply usage and inventory to ensure alignment with budgetary limits.
Help manage labor and material costs to stay within the branch budget while maintaining service quality.
Promote a positive, accountable, and safety-focused team culture.
Address customer issues promptly and professionally, escalating concerns as needed.
Complete continuing education and obtain all Certified Operators License associated with services provided
Perform other duties as assigned by the Branch Manager or upper management.
Requirements:
High School Diploma or equivalent
2-4 years of experience in a supervisory or lead field technician role, preferably in pest, lawn, or termite services
Strong interpersonal and leadership skills
Ability to train, mentor, and motivate frontline staff
Excellent problem-solving, time management, and organizational abilities
Familiarity with routing, scheduling, and inventory management
Basic understanding of budget adherence and cost controls
Comfortable working in field environments and performing physical tasks
Strong communication skills and customer service mindset
Preferred Qualifications:
Certified Operator State-license for Lawn, Pest, and Termite services
Experience with service management software and field operations systems
Working Conditions
Frequent time in the field performing inspections, audits, and ride-alongs
Extended periods of driving and working outdoors in various weather conditions
Must be able to lift and/or move up to 25 pounds
Restaurant and Bakery Service Manager
Customer service manager job in Winter Springs, FL
At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too!
SUMMARY OF POSITION
Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.
REPORTING RELATIONSHIPS
Reports: Directly to General Manager
Internal: Extensive contacts with all levels of store personnel as well as all home office departments.
External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools
LEADERSHIP ABILITIES
Demonstrates principles actions, uses sound judgment and follow through on commitments.
Anticipates problems and issues and makes timely and sound decisions.
Demonstrates a passion and working knowledge of food, liquor, beer and wine.
Leads by example and maintains a guest first focus.
Sets and shares goals with team, monitors and tracks progress of goals.
Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement.
Clarifies roles, responsibilities, priorities and expectations.
POSITION ACTIVITIES AND TASKS
Assists the General Manager in planning and analyzing administration and operations manpower.
Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
Ensures proper management of the facility and equipment through preventive
Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.
Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.
Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies.
Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Ensures the thorough training and development of non-exempt personnel directly supervised.
PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly
Exposure to heat, steam, smoke, cold
Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet.
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment.
Must be able to fit through openings 30” wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
Lifting up to 50 pounds
Exposure to dish and cleaning chemicals
SUPERVISION RECEIVED:
Receives direction and training from Regional Manager as to the specific procedures and assignments.
EDUCATION LEVEL REQUIRED:
High school diploma; some college or degree preferred.
EXPERIENCE REQUIRED:
1 - 2 years' managerial experience preferred, preferably in the food service industry
Disclaimer
This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace.
The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
BE A PART OF OUR SUCCESS
Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
Auto-ApplyPlumbing Service Manager / Supervisor
Customer service manager job in Umatilla, FL
Replies within 24 hours Benefits:
Bonus based on performance
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
This position salary can range from $90,000 - $135,000+ Annually
Plumbing Service Supervisors Primary Responsibilities: To be a top leader and supporter of your plumbing service field technicians. Your position will be required to exemplify teamwork, leadership, dedication and accountability along with providing and networking your real-world field experience in the plumbing services industry with your team. This position as a plumbing servicer supervisor will require working with a dynamic team and demonstrating your technical competence to ensure desired positive results.
If you are tired of the corporate owned, corporate ran plumbing service environment and want the team leadership you deserve working with REAL Plumbers running a REAL Plumbing company with moral core values, reach out and contact us now.
Prime Plumbing Incorporated is a 3rd generation family owned and operated plumbing company looking for our employees to grow and advance in our trade and into a solid future. There are always advancement opportunities with us. We have always been an extremely aggressive and growing company that puts our customers and employees first, not the investors. We are A+ rated by the BBB. Our customer reviews are real and not paid for like many of our competitors. We have over 2,800 real Google reviews possessing a 5-star rating that we are proud of and will preserve. We pride ourselves on being a great place to work, providing excellent pay, continuous training and top benefits. With a fleet of stocked vehicles and enthusiastic employees, we want only highly motivated plumbers seeking the very best available.
What we OFFER you!
Weekly pay
Vacation Pay
Parental Leave
6 Paid Holidays
Year-Round work
PTO after 90 days
Employee Discounts
Birthday recognition
Employee Referral Bonus
Career growth opportunity
Short-term and long-term medical insurance
Continuous training for your Professional development
Fully stocked company vehicle, gas card, cell phone, tablet, and uniform
Robust benefits package - health, vision insurance and more
What you can expect from some of this position's responsibilities:
Dispatches technicians from primary office
At times, travel to customers' homes or businesses to diagnose & troubleshoot
Often assisting the technician to identify & communicate plumbing issue(s) with customers
Verify documented work performed by following company procedures thru Service Titan.
Maintain professional conduct and appearance in all working conditions
Aid in diagnosing common and diverse plumbing issues and emergencies efficiently and accurately
Strong residential and business service experience and strong trouble shooting skills
As a candidate for this position, we require:
At least 7 years of experience in the commercial and residential plumbing service sector.
As an industry leader a Superb Knowledge of Service Titan is Expected, this is a must.
Have excellent customer service skills, be honest, dependable, and reliable
Knowledge of building codes, safety regulations, and safety practice
Strong work ethic, coachable and willingness to grow
Ability to complete unsupervised and unassisted projects
Attention to detail, diligence and ability to perform multiple tasks simultaneously
Work on-call guidance to your technicians, respond immediately to plumbing emergencies
Valid driver's license, ability to meet commercial auto insurance guidelines
Eligible to legally work in the United States, ability to pass a drug and background check, physical dexterity.
Compensation: $90,000.00 - $135,000.00 per year
Why should you choose Prime Plumbing? Licensed, Insured and Experienced Rest at ease, knowing that a Master Approved Prime Plumbing Technician is licensed, insured (up to $2 Million) and minimum 4 years experience in the field. All of our technicians go through 4 hours per week of continuing education to keep up with the vast amount of Plumbing, Gas, and Accessibility codes. Along with specialty training in equipment and new technologies, make us the ideal choice for any residential or commercial plumbing job.
Truly Full Service With Prime Plumbing at your side, you have a one-stop shop for Plumbing, Drain Cleaning, Repiping, Well Service, Lift Stations and Pumps, Gas Piping, Gas Repair and Water Filtration. Don't miss out on discounts from multiple services, choose Prime Plumbing to be your plumber that can handle it all! Clean & Professional All of our work is done with utmost consideration for your home or business. We wear shoe covers and other protective equipment to keep our work area clean. If any mess remains it will be cleaned upon completion. Fully Stocked Trucks Our fleet is state-of-the-art equipped with all parts needed for emergency repair and we like to call it our "warehouse on wheels" because we don't want to waste any of your time with unnecessary parts delays. Up-Front Pricing We always provide an upfront price in writing detailing the price AND the scope of work BEFORE any work begins. Superior Communication We have 24/7 dispatching staff available to serve you day or night. We never use an answering service! Local, Family Owned & Operated Because we are local we can serve you best. For 35+ years we have know our customers by name. We don't have to answer to a large corporation and we pride ourselves on helping our customers. "Our Goal is to be your Plumber, not just for a day, but for a Lifetime!"
Auto-ApplyPest Control Call Center Manager / Customer Service Supervisor
Customer service manager job in Titusville, FL
Job Description
Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. Are you a natural-born leader? Do you want to join a local business that supports and encourages its employees? Would you like a career with a company that values you and rewards your skills? If so, please read on!
This administrative position earns a competitive salary of $50,000-$65,000/year. We provide awesome benefits, including 401k with a 5% match, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled! If this sounds like the right opportunity for you, apply to join our pest management company today!
ABOUT ROWLAND PEST MANAGEMENT
We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.
We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together.
A DAY IN THE LIFE OF A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR
As a Pest Control Call Center Manager / Customer Service Supervisor, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects.
You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service!
QUALIFICATIONS FOR APEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR
Call center OR office management experience
Proficiency with technology
Do you have excellent communication skills? Does training a team come easily to you? Are you success-driven and detail-oriented? Can you effectively coach a team to consistently meet department goals? If yes, you might just be perfect for this administrative position!
WORK SCHEDULE FOR A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR
This administrative position works Monday - Friday with a rotating Saturday schedule.
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 32168