Customer service manager jobs in Daytona Beach, FL

Job Title: Retail Store Manager - Flagship Location Klassy is a fashion brand redefining comfort for the girls. Our clothing is designed to give comfort and style and we have a beloved community of women nationwide. After 6 years as an ecommerce-only brand, we're opening our first-ever flagship store in a high traffic main-street district (Park Ave, Winter Park FL)-and we're looking for a leader to bring the Klassy in-store experience and brand to life. Position Overview The Retail Store Manager will be the driving force behind our flagship store's success. This role is perfect for a leader who thrives in a high-energy, customer-focused environment and is passionate about style, service, and creating memorable brand moments. You will be responsible for all aspects of store operations-from achieving sales goals to building and inspiring & managing a high-performing team. The retail experience is experiential, with a matcha bar and vintage photobooth in the space. We are expecting 300 customers in the store a day. In addition to managing this dynamic environment, the Retail Store Manager will be expected to manage a store events calendar that engages the local customer base. Key Responsibilities Lead and motivate the store team to meet and exceed sales and service goals. Deliver a premium in-store experience aligned with Klassy's brand values and aesthetic. Recruit, train, and coach team members for success. Oversee daily operations including opening/closing, inventory control, merchandising, and scheduling. Maintain visual standards that reflect the Klassy brand, including seasonal updates and product storytelling. Analyze sales reports and implement strategies to maximize revenue. Provide insights on sales reporting Ensure operational compliance with company policies, procedures, and standards. Resolve customer concerns with professionalism and brand integrity. Create and manage a retail events calendar Ensure usable content can be captured at retail in an aesthetic and social-first manner Collaborate with corporate teams on new product launches, events, and promotions. Qualifications 3+ years of retail management experience (fashion/apparel strongly preferred). Proven track record of meeting sales goals and driving team performance. Understanding as to how local customer base and events drive sales and engagement Ability to manage retail staff and build a pragmatic, drama-free environment Exceptional leadership, communication, and interpersonal skills. Strong visual merchandising skills and attention to detail. Comfortable with POS systems, inventory management, and basic reporting. Availability to work a flexible schedule, including evenings, weekends, and holidays. What We Offer Competitive salary + performance-based bonus. Employee discount on Klassy products. Opportunity to lead in our premier flagship location and shape the in-store customer experience. Growth potential within a rapidly expanding brand.

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer Develop and execute success plans tailored to customers' strategic goals and operational workflows. Collaborate with internal teams, including Growth, Product Development, and SME's, to align solutions with customer needs Track and analyze key metrics related to Humata's performance and to inform proactive strategies. Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations 🛠 Role Requirements Bachelor's degree in Business, Economics, Healthcare Administration, or a related field. 5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is required Experience working in small teams where both strategic thinking and tactical execution are required daily Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. Proficient in PowerBI and data analytics Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs). ⭐Preferred Experience & Skills: Demonstrate ability to work effectively in small team environments and early-stage companies Proactive problem-solver who thrives in a fast-paced environment Skilled in conflict resolution and adept at navigating complex challenges Experienced in denials management with advanced ability to analyze data, trend denial activity over time, and generate insights related to our Humata solution Willingness to travel as required (up to 30%). Hiring Process & Timeline We are targeting a start date of October or November 2025 Interview Stages: Initial phone screen with HR Hiring manager interview Stakeholder interview Case study & roundtable Reference checks Offer 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company's size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

COLAMCO is a leading information technology reseller supporting enterprise, education, and government customers across the United States. We specialize in delivering hardware, software, and service solutions that help organizations operate efficiently and effectively. Our commitment to excellence, customer satisfaction, and ethical business practices defines everything we do. Position Overview We are seeking an experienced and dynamic Customer Service Manager to lead our customer service operations and ensure our clients receive exceptional support throughout the entire sales and service process. In this role, you will oversee daily operations of the Customer Service Department, ensuring quality, responsiveness, and cost efficiency while maintaining strong relationships with customers, vendors, and internal teams. The Customer Service Manager serves as a key liaison between our customers and internal departments, translating company goals into effective operational plans, driving improvements in customer experience, and supporting the overall success of COLAMCO's sales organization. Key Responsibilities Leadership & Planning Provide strategic direction and operational oversight for all customer service activities. Translate the company's objectives into actionable plans for day-to-day operations. Establish departmental goals, KPIs, and performance standards aligned with company objectives. Supervise, coach, and evaluate the Customer Service team to ensure high productivity and professional growth. Customer Service Excellence Ensure customer inquiries, orders, and service requests are handled promptly and effectively. Monitor key performance indicators such as on-time delivery, backlog management, and customer satisfaction. Identify recurring issues and implement process or system improvements to enhance service quality. Maintain strong relationships with key customers, vendors, and business partners. Operational Management Oversee order acknowledgments, backlog reports, and customer concern resolution. Coordinate cross-functional collaboration with Sales, Logistics, and Finance teams. Enforce company policies and procedures within the Customer Service Department. Ensure compliance with all applicable federal, state, and local laws. Initiate and oversee software or system enhancements to improve efficiency. Staff Development & Training Recruit, train, and mentor departmental staff in customer service best practices, product knowledge, and internal processes. Ensure all team members are equipped to handle customer interactions effectively and professionally. Maintain backup coverage to ensure business continuity during absences. Continuous Improvement Monitor industry trends and technological advancements that can enhance customer service operations. Gather and analyze customer feedback to identify opportunities for service enhancement. Collaborate with leadership to develop in-house strategies for improving specialty product support. Qualifications Education: Bachelor's degree required Experience: Minimum of 5 years in a customer service role and 5 years in a supervisory or management capacity. Proven experience in leading a customer service team in a technology or sales-driven environment. Skills & Competencies: Strong leadership and people management skills. Excellent communication, problem-solving, and organizational abilities. Proficiency with CRM, ERP, and sales management systems. Ability to analyze data, manage multiple priorities, and make sound decisions. High level of professionalism and integrity. Performance Metrics Achievement of departmental goals for customer satisfaction, efficiency, and cost control. Reduction of recurring customer issues and timely resolution of service requests. Compliance with company policies and regulatory requirements. Effective management and development of Customer Service staff. Compensation & Benefits Competitive base salary commensurate with experience. Annual performance-based bonus.

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1492794

ADP is hiring a Client Service Manager -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark? In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members. Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them. TO SUCCEED IN THIS ROLE: Requirements At least 5 years of related experience At least 3 years of people leadership experience A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

ADP is hiring a Client Service Manager -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark? In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members. Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them. TO SUCCEED IN THIS ROLE: Requirements At least 5 years of related experience At least 3 years of people leadership experience A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties. JOB SUMMARY: The Customer Service Rep - Lead assumes full day to day clerical operation of the assigned facility. Coordinates standard operating procedures for office and maintains a professional atmosphere. This position is ON-SITE. ESSENTIAL FUNC ON-SITE.TIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. * Coordinates and schedules services rendered by the staff * Performs all fiscal management/accounting functions of the facility * Maintains current records, logs * Keeps clerical coordinator update on all problems in their respected clinics * Scheduling all services performed by facility staff * Credits and debits clients for such services * Collects and deposits funds in accordance with Fiscal Department procedures * Maintains computer input and output in an accurate and timely manner * Accurately collects all third-party insurance information and enters that data correctly into TIER * Procures operational supplies from purchasing * Distributes incoming and outgoing mail * Reports all maintenance problems * Maintains accurate fire drill log and is the Safety Officer for that site * The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance. * The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers. * Willingness to abide by the company's published rules and regulations Specialized Clerical III Functions: * LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands. EDUCATION & EXPERIENCE: * Education: * High School Diploma or equivalent required * Associate degree preferred * Experience: * Minimum of One (3) year experience in office setting including the use of computer systems required * Minimum of Three (5) years' experience in a medical office setting preferred * Minimum of One (1) year supervisory experience preferred * Driving Requirements: * Must be Over the age of 21 required * Minimum of 5-years driving experience required * Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess) * Possess a continuously valid US Driver's license for the past three years, from date of issue required * Safe Driving record required LifeStream Benefits * Health/Dental/Vision Insurance * Short Term Disability * Pension Plan * 403(b) * PTO (Over 4 weeks your 1st year!) * Flexible Work Schedules * Tuition Reimbursement Program * Free Telehealth Services * And More! Quick Apply or through LifeStream's Website: ******************************************************************** LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.

Keep Comfortable Away From Your Comfort Zone Yellowstone Local is proud to represent Lane Electronics & Alarm Systems Inc., an industry leader in low-voltage security and life safety solutions. If you're a hands-on leader who knows how to run schedules, guide technicians, and take ownership of service operations, Lane Electronics is ready for you to step in and lead. What's in it for You? Pay: $60,000 - $80,000 annually, depending on experience Full-time schedule: Monday through Friday On-call availability for emergency service needs Company vehicle provided Health, dental, and vision insurance 401(k) retirement plan Paid vacation, holidays, and sick time Positive work environment with a team-first culture Why You'll Love It Here Trusted by Central Florida clients for over 30 years Family-owned with a people-first culture and hands-on leadership Work closely with a skilled team of technicians and office staff You will play a direct role in shaping service performance and technician success Stable company with strong client relationships and consistent project flow A leadership role where your voice, ideas, and impact matter every day Your New Role As the Low Voltage Service Manager (Fire Alarm & Security) at Lane Electronics, you will oversee the day-to-day operations of the service department. You will manage technician scheduling, support field performance, handle customer service escalations, and help coordinate installation and maintenance timelines. This position is based out of Winter Park, FL. Oversee technician schedules and daily service coordination Lead and support technicians on fire alarm and low-voltage projects Respond to customer inquiries and ensure satisfaction with service quality Assist with troubleshooting, planning, and field support when needed Maintain accurate service records and job documentation Collaborate with leadership to improve workflow and efficiency Help drive training, accountability, and overall technician performance Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Minimum 5 years of experience in low-voltage service Prior experience leading or mentoring a technician team Strong organizational and communication skills Ability to manage schedules, customer expectations, and field operations Knowledge of fire alarm, security, access control, or video surveillance systems Familiarity with job tracking or service scheduling tools Valid driver's license and ability to meet company driving standards Must meet any required state or industry licensing and compliance criteria Lane Electronics & Alarm Systems Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow

Job DescriptionBenefits: 401(k) matching Health insurance 401(k) Paid time off Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. As an Agent Team Member, you will receive... 401K Salary plus commission/bonus Valuable experience Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Property and Casualty license (must have currently) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 501 N Orlando Ave Suite 207 Location: USA Marshalls Store 1332 Winter Park FLThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Description Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. Are you a natural-born leader? Do you want to join a local business that supports and encourages its employees? Would you like a career with a company that values you and rewards your skills? If so, please read on! This administrative position earns a competitive salary of $50,000-$65,000/year. We provide awesome benefits, including 401k with a 5% match, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled! If this sounds like the right opportunity for you, apply to join our pest management company today! ABOUT ROWLAND PEST MANAGEMENT We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee. We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together. A DAY IN THE LIFE OF A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR As a Pest Control Call Center Manager / Customer Service Supervisor, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects. You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service! QUALIFICATIONS FOR APEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR Call center OR office management experience Proficiency with technology Do you have excellent communication skills? Does training a team come easily to you? Are you success-driven and detail-oriented? Can you effectively coach a team to consistently meet department goals? If yes, you might just be perfect for this administrative position! WORK SCHEDULE FOR A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR This administrative position works Monday - Friday with a rotating Saturday schedule. ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 32168

Job Description Join Our Team as a Service Manager at Advenir Azora Living! At Advenir Azora Living, every day is an exciting adventure in property management! You'll make a real impact by helping people find homes and build communities. We focus on both residents and team members, offering transparent communication, growth opportunities, and a culture of strength. What You'll Do: As a leader, you'll manage a maintenance team, ensuring apartments are ready for move-ins, handling renovations, and providing top-notch maintenance services. You'll play a key role in resident satisfaction, lease renewals, and achieving property goals with your Community Manager. What You Bring: You'll bring 3-5 years of property management experience (preferably as an Assistant Service Manager or Service Manager), technical skills, organization, and professionalism. EPA Universal Certification is required. How You'll Be Rewarded: Promotion and growth opportunities Health insurance (Medical, Dental, Vision) 401K with 50% match (up to 6%) Paid time off and holidays Apartment discounts, commissions/bonus, and more! Advenir Azora Living is an equal opportunity employer and a drug-free workplace, committed to diversity and inclusion. Advenir Living

Job Description ???? Ready to Lead the Coolest Team in Central Florida? ???? Del-Air is Hiring an HVAC Service Manager! Are you a leader who thrives on keeping things running like a well-oiled (and well-cooled) machine? Do you know your way around a wrench and a whiteboard? Then we've got the perfect gig for you! At Del-Air, we don't just keep Florida cool-we keep it running smoothly with exceptional service and an unbeatable team. We're looking for a HVAC Service Manager who can take the heat (and bring the chill) when it comes to leading our field service crew. ????️ What You'll Be Doing: Lead an elite squad of HVAC service technicians across Central Florida-like the coach of a championship team, but with more ductwork. Tame the chaos by scheduling and coordinating service calls to keep our customers comfy and happy. Analyze performance metrics like a data ninja to uncover ways to boost speed, quality, and customer satisfaction. Build and roll out training programs to supercharge your team's skills (and keep those 5-star reviews rolling in). Be the voice of Del-Air-handling customer concerns with professionalism, empathy, and a dash of HVAC swagger. ???? What's In It for You? A dynamic leadership role in a company with deep roots and big goals! The chance to build a team, elevate service, and make a real impact! A company culture that values innovation, teamwork, and customer happiness! A newer company vehicle to keep you moving in style and comfort while on the job! ???? What You Bring to the Table: Minimum Qualifications: Proven experience leading service teams in a customer-focused environment. A solid grasp of field operations and service excellence. Preferred (aka Bonus Cool Points): Background in service management. Hands-on technical experience in HVAC or related trades. ???? Skills That Make You Shine: ???? Leadership that inspires and empowers. ???? Top-notch communication with teams and customers alike. ???? Sharp problem-solving skills that turn issues into wins. ????️ Stellar organizational abilities to juggle schedules, calls, and priorities. ???? Analytical mindset to interpret data and drive results. ????️ Bonus: Project management + technical know-how = instant legend status. Think you've got what it takes to lead the coolest crew in town? Apply today and help us deliver comfort, one service call at a time. Del-Air - Where Your Career Heats Up, But You Keep It Cool.

At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED: Receives direction and training from Regional Manager as to the specific procedures and assignments. EDUCATION LEVEL REQUIRED: High school diploma; some college or degree preferred. EXPERIENCE REQUIRED: 1 - 2 years' managerial experience preferred, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.

What makes us great… At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. Your role in our success will be… The Supervisor, Meter Services supervises and assists all meter reading and meter testing activities (setting up routes, assigning routes to meter readers, ensure routes are uploaded into systems, meter testing) for the Florida natural gas distribution systems. The role manages re-reads from contractors or inhouse readers and requires knowledge of all aspects of meter reading functions, requirements and compliance activities. What you'll be working on… Provides leadership and efficient supervision of the day-to-day activities of Chesapeake's internal and external meter readers. Manages performance coaching/appraisals and the recruitment, development, training, engagement and retention of team members to adequately staff the department. Develops efficient, organized, and productive work plans (daily, weekly, monthly, etc.) that allocate department resources effectively to achieve desired objectives in a timely manner. Promotes and demonstrates the importance of recording accurate meter reads while being friendly and courteous to customers in the field. Stays abreast of changes and updates to Itron software and Automated Meter Reading handheld devices and provides testing/troubleshooting/training on new features. Monitors performance of Meter Readers to ensure meters are being read properly and communicates/informs Customer Care Manager accordingly. Ensures all department Reread Service Orders and Transponder Service Orders are completed timely. Ensures all meter field testing is performed by company procedure to maintain compliance. Maintains a working schedule of Meter Read Units (MRU's). Assigns route/sequence for new accounts, and re-sequence meter routes for efficiency as necessary. Identifies and reports illegal gas usage, damaged or broken equipment, public safety hazards and gas leaks as encountered in the field. Who you are... High school diploma but Bachelor's degree in Business or a related degree preferred Two (2) years' experience in utility meter reading and/or testing Knowledge of Field Deployment Management Knowledge of SAP (Systems Applications and Products) preferred Knowledge of STAR (System Advanced Metering and Reading) Knowledge of the problems, methods and techniques encountered in a meter reading operation Knowledge of the types of hazards associated with reading meters Supervisory experience and skills Ability to communicate clearly Ability to define local goals and develop plans to achieve goals Ability to maintain accurate records and prepare clear and concise reports Ability to learn to perform tests on the digital meter reading equipment Ability to establish and maintain effective working relationships with internal and external customers Benefits/what's in it for you? Flexible work arrangement Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and empowered team atmosphere Annual bonus and salary increase opportunities Monthly recognition events Endless wellness initiatives and community events Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! Paid time off, holidays and a separate bank of sick time! Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email **************** .

Join VMG Mechanical - A Leader in Next-Gen Infrastructure! At VMG Mechanical, a proud Modigent company, we excel in providing top-tier facilities and building services-including HVAC, Plumbing, and Controls Systems-to a diverse range of commercial and industrial clients. With decades of experience, we have built a reputation as a trusted partner committed to optimizing operations, while providing an exceptional level of service to our customers. Service Manager - Commercial HVAC and Plumbing We are seeking a skilled and dynamic Service Manager with a strong background in both service management, estimating and sales in commercial HVAC and Plumbing. This individual will oversee the day-to-day operations of our local service department, ensuring efficient service delivery, managing a team of technicians, and driving growth through sales initiatives. The ideal candidate will have extensive HVAC and Plumbing knowledge, proven leadership skills, and the ability to engage with customers to promote and sell service contracts, maintenance plans, and system upgrades. Key Responsibilities: * Service Department Management: Oversee the scheduling, dispatching, and performance of service technicians, ensuring high-quality and timely service delivery. * Team Leadership: Manage, train, and mentor a team of service technicians to ensure they meet performance standards and customer expectations. * Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring a positive experience and fostering long-term relationships. * Sales and Business Development: Drive sales efforts to promote service contracts, maintenance plans, system upgrades, and repairs. Generate new business opportunities through referrals, networking, and cold calling. * Budget and Performance Monitoring: Manage service department budgets, track key performance indicators (KPIs), and ensure profitability. Monitor technician productivity and customer satisfaction to meet company goals. * Technical Expertise: Provide technical support to service technicians and assist in troubleshooting complex issues. * Reporting and Documentation: Maintain accurate records of service requests, work orders, and sales activities. Prepare regular reports for senior management. * Safety and Compliance: Ensure that all work is performed in compliance with industry standards, safety regulations, and company policies. * Inventory Management: Oversee the inventory of parts and equipment needed for service jobs, ensuring that stock levels are adequate and cost-effective. Qualifications: * 7+ years of experience in commercial HVAC and/or Plumbing service, with at least 3 years in a supervisory or managerial role. * Strong sales experience, with a proven ability to sell service contracts, repairs, and system upgrades. * Excellent communication, leadership, and customer service skills. * Strong organizational skills and the ability to manage multiple priorities. * Proficiency in using service management software and basic office software (Microsoft Office, CRM systems). * Valid driver's license and a clean driving record.

Job DescriptionBenefits: Bonus based on performance Company car Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance This position salary can range from $90,000 - $135,000+ Annually Plumbing Service Supervisors Primary Responsibilities: To be a top leader and supporter of your plumbing service field technicians. Your position will be required to exemplify teamwork, leadership, dedication and accountability along with providing and networking your real-world field experience in the plumbing services industry with your team. This position as a plumbing servicer supervisor will require working with a dynamic team and demonstrating your technical competence to ensure desired positive results. If you are tired of the corporate owned, corporate ran plumbing service environment and want the team leadership you deserve working with REAL Plumbers running a REAL Plumbing company with moral core values, reach out and contact us now. Prime Plumbing Incorporated is a 3rd generation family owned and operated plumbing company looking for our employees to grow and advance in our trade and into a solid future. There are always advancement opportunities with us. We have always been an extremely aggressive and growing company that puts our customers and employees first, not the investors. We are A+ rated by the BBB. Our customer reviews are real and not paid for like many of our competitors. We have over 2,800 real Google reviews possessing a 5-star rating that we are proud of and will preserve. We pride ourselves on being a great place to work, providing excellent pay, continuous training and top benefits. With a fleet of stocked vehicles and enthusiastic employees, we want only highly motivated plumbers seeking the very best available. What we OFFER you! Weekly pay Vacation Pay Parental Leave 6 Paid Holidays Year-Round work PTO after 90 days Employee Discounts Birthday recognition Employee Referral Bonus Career growth opportunity Short-term and long-term medical insurance Continuous training for your Professional development Fully stocked company vehicle, gas card, cell phone, tablet, and uniform Robust benefits package health, vision insurance and more What you can expect from some of this positions responsibilities: Dispatches technicians from primary office At times, travel to customers homes or businesses to diagnose & troubleshoot Often assisting the technician to identify & communicate plumbing issue(s) with customers Verify documented work performed by following company procedures thru Service Titan. Maintain professional conduct and appearance in all working conditions Aid in diagnosing common and diverse plumbing issues and emergencies efficiently and accurately Strong residential and business service experience and strong trouble shooting skills As a candidate for this position, we require: At least 7 years of experience in the commercial and residential plumbing service sector. As an industry leader a Superb Knowledge of Service Titan is Expected, this is a must. Have excellent customer service skills, be honest, dependable, and reliable Knowledge of building codes, safety regulations, and safety practice Strong work ethic, coachable and willingness to grow Ability to complete unsupervised and unassisted projects Attention to detail, diligence and ability to perform multiple tasks simultaneously Work on-call guidance to your technicians, respond immediately to plumbing emergencies Valid drivers license, ability to meet commercial auto insurance guidelines Eligible to legally work in the United States, ability to pass a drug and background check, physical dexterity.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more