Customer service manager jobs in Decatur, GA

AND EXPECTATION: The District Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through: Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks. Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team. Recruit passionate and Customer focused Team to develop and succession plan through Lovisa. Reduce unnecessary costs, through effective rostering - the right people at the right time. Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise. Flexibility and desire to travel interstate and/or Internationally based on the needs of the business Skills, knowledge and personal qualities required: Personable, approachable and a great coach. Be there for your Team. Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers. Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviors, attitude and actions.

Atlanta, GA $85K - $110K + Bonus Lead with full autonomy and accelerate your career with an industry leader who puts your growth first! You'll join an established service department, with a dedicated team of professionals all ready to help you make an impact from day 1! Micromanagement doesn't exist here, leaders, winners and A-Players do! You will be given the tools and freedom to succeed. You'll have full autonomy over your department, schedule and career growth. This is a company that promotes from within, you could be the next Service Director! What's in it for you? PTO Medical, Dental & Vision Life & Disability Insurance 401(K) Plan with Employer Contribution Company Vehicle, Phone, and Computer Company This is an established national contractor, who have gone from strength to strength in the past 10 years. Their work is exclusively commercial roofing, specialising in Service, Re-roof and New-con. All using in house crews, this is a company who train and promote from within, with countless examples of Foreman becoming Project Managers, PMs into Operations and so on. Your Role Lead service teams and oversee daily operations to ensure safe and high-quality delivery. Manage and grow client relationships to drive repeat business and long-term accounts. Control budgets and profitability while improving operational performance. What you'll need 5+ Years in a Service Manager position Experience in sales and operations Strong knowledge of roofing systems (TPO, EPDM, PVC, modified bitumen, coatings, etc.).

Place Services, Inc. has an immediate need for a Senior Manager of Estimating in our Retail Division to lead our retail estimating efforts, based out of our Canton, GA HQ office location. The Senior Manager of Estimating is responsible for overseeing and executing the estimating strategy for retail construction projects while leading, mentoring, and developing the estimating team. This role partners closely with executive leadership, operations, and business development to ensure competitive, accurate, and profitable bids. Who We Are: Place Services Inc. is a leading commercial construction company with our headquarters based in Canton, Georgia. Since 2006, we have grown largely due to how we view and treat our customers. We also provide our employees with a culture that allows for growth and the opportunity to learn more about construction in both local and nationwide markets. We offer our employees a competitive base salary with bonus potential, as well as medical, dental, vision, life, and accident insurance. Place Services Inc. contributes to your 401(k) upon eligibility and offers a generous PTO program along with paid holidays. Growing from a team of 4 at inception to over 800 strong today, we assist our clients by providing construction excellence in service and product across every front required. Our depth of client expertise ranges from grocery and big box retail to state and Federal government projects in military and healthcare sectors. What You'll Do: Lead and manage all estimating activities for the Retail Division, ensuring consistency, accuracy, and competitiveness across all bids Develop and execute estimating strategies aligned with company goals, market conditions, and client expectations Oversee the solicitation of subcontractor and supplier pricing and maintain strong, long-term trade partner relationships Review and approve quantity takeoffs, pricing, assumptions, and final bid proposals prior to submission Prepare and/or oversee conceptual estimates and budgets based on limited or schematic-level information Review general conditions, schedules, scopes of work, logistics plans, phasing plans, and other project exhibits Analyze subcontractor bids, scope coverage, qualifications, and risk to ensure complete and accurate comparisons Identify value engineering opportunities, alternate means and methods, and cost-saving strategies Track, analyze, and communicate construction cost trends, labor availability, and material pricing impacts Collaborate with Operations and Project Management during project handoff to ensure a smooth transition from estimate to execution Mentor, train, and develop estimators, fostering professional growth and continuous improvement within the team Establish and maintain estimating standards, procedures, templates, and best practices Support business development efforts by participating in client meetings, presentations, and pursuit strategy sessions Participate in industry, client, and community activities to enhance company visibility and reputation Proactively identify risks and address challenges with creativity, sound judgment, and discretion What You Bring: Comprehensive knowledge of retail construction, including ground-up, tenant build-out, and remodel projects Bachelor's degree in Construction Management, Construction Engineering, Architecture or Business 8-12+ years of estimating experience within the retail construction industry, including leadership or management responsibilities Proven experience estimating projects typically ranging from $500K to $20M+ in revenue Strong proficiency in estimating software and electronic takeoff tools such as: o Bluebeam o PlanSwift o ProEst o Excel Ability to read, interpret, and analyze construction drawings, specifications, and contract documents Strong understanding of subcontractor scopes, general conditions, and risk allocation Demonstrated ability to resolve scope gaps, contract issues, and pricing discrepancies Exceptional communication skills with the ability to engage executives, field teams, subcontractors, suppliers, architects, engineers, and owners Willingness to attend pre-bid meetings, site walks, and client presentations as needed (travel may be required) Proven ability to manage multiple high-priority pursuits simultaneously while meeting strict deadlines As an EEO employer, Place Services, Inc. is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Place Services, Inc. shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.

Job Type: Part-Time, Project-Based CurifyLabs is pioneering 3D printing solutions for personalized medicine, helping compounding pharmacies streamline production and improve patient care. We partner with pharmacies to introduce innovative technology that makes personalized treatments faster, safer, and more efficient. The Role We are looking for licensed pharmacists in the Eastern U.S. to support the onboarding of new CurifyLabs customers. In this project-based role, you will work closely with our team and partner pharmacies to demonstrate, guide, and support the practical adoption of our technology. Responsibilities Assist with onboarding new customer pharmacies and ensure a smooth start with CurifyLabs' technology. Provide hands-on guidance and training during initial setup and demonstrations. Share professional insights and feedback from a pharmacist's perspective. Represent CurifyLabs with professionalism and enthusiasm. Requirements Licensed pharmacist or pharmacy technician, located in the Eastern U.S. Experience in compounding Strong communication and interpersonal skills. Flexible and comfortable working on a project-based schedule. Willingness to travel occasionally for customer visits. Compensation This is a part-time, project-based role. Pharmacists will be paid per project for the time they are actively working on customer onboarding. Why Join CurifyLabs? Be part of a cutting-edge innovation shaping the future of personalized medicine. Flexible project-based work that fits your schedule. Opportunity to collaborate with an international, mission-driven team. How to Apply If you're a pharmacist passionate about innovation in compounding pharmacy practice and eager to support the next generation of personalized medicine, we'd love to hear from you! Please send your CV and a brief introduction video to our recruitment portal.

Looking for a rewarding career with a company that values people, growth, sustainability, and teamwork? Join our Atlanta team as a Customs and Trade Manager! The Customs and Trade Manager is responsible for leading and managing all customs and trade compliance activities for Arauco North America and will ensure all trade-related processes are efficient, compliant, and supportive of the company's global supply chain strategy. This role is hybrid, onsite three days per week in our office in the Perimeter/Dunwoody area of Atlanta. What we are looking for: Bachelor's degree in International Business, Supply Chain Management, or a related field. Minimum 5+ years of experience in customs compliance, preferably in a global manufacturing or logistics environment. Excellent written and verbal communication skills, with the ability to explain complex regulatory concepts to various stakeholders. Strong analytical, investigative, and problem-solving skills with a high attention to detail. Demonstrated leadership ability and a strong capability for strategic thinking. Proficient with MS Excel, Word, and PowerPoint Work well with others in a collaborative team environment Ability to travel up to 10% Experience with SAP, preferred Customs Broker License preferred Bilingual: fluent in English and Spanish (spoken and written), preferred What we offer: An attractive compensation package with either bonus or profit/gain sharing eligibility for every role Health plans with options that meet your needs, including a wellness program, gym reimbursement, and additional benefits such as pet insurance, legal insurance, employer-paid and voluntary life insurance, and more Paid maternity and paternity leave, a competitive vacation package, and company and floating holidays designed to support your work-life balance Retirement planning options, including generous employer contributions Opportunities to learn and develop, including a tuition reimbursement program In this role, you will: Communicate with brokers, carriers, and internal departments on all aspects of shipments (i.e. customs clearance, HTUS code issues, exam holds, etc.) Manage day-to-day import and export operations, including entry filings, post-entry corrections, and duty drawback claims. Ensure all customs-related documents are accurate, complete, and properly filed to facilitate smooth clearance. Manage relationships and performance with customs brokers, freight forwarders, and other third-party logistics providers through regular audits and reviews. Develop, implement, and monitor customs compliance programs to ensure adherence to U.S. and foreign customs regulations, including classification (Harmonized Tariff Schedule), valuation, and country-of-origin rules. Act as a liaison with customs officials, brokers, and government agencies to resolve issues and ensure compliance. Manage Arauco's C-TPAT program. Maintain up-to-date knowledge of international trade laws, customs regulations, and tariff classifications (e.g., HTS). Monitor changes in customs legislation and trade agreements (e.g., USMCA, CAFTA). Provide guidance to internal teams and advise on duty savings opportunities, government trade policy understanding, and free trade agreement eligibility. Lead internal audits of import/export transactions and support external audits or requests from government agencies like U.S. Customs and Border Protection (CBP). Develop and implement programs to protect the company from regulatory risks and fines. Optimize import and cross-border trade operations, develop efficient procedures, and coordinate with other departments like logistics and finance. Prepare and share reports on key performance indicators. Ensure customs broker invoices are accurate and processed in a timely manner. About Us: At ARAUCO, we're more than a global leader in sustainable wood products-we're a team driven by innovation, environmental stewardship, and strong core values. Committed to responsible forestry and quality craftsmanship, we create products that shape industries and protect the planet. Sustainability is central to everything we do-from responsible forestry to reducing environmental impact, we are dedicated to preserving natural resources for future generations. Grow your career with purpose and help us shape a better future-one product, one idea, and one team at a time. ------ Arauco is committed to creating an inclusive culture across the organization. Arauco is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Additionally, we demonstrate that commitment by preventing and removing barriers for persons with disabilities. Where it is not possible to remove barriers, Arauco will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner. If you require any accommodations during the recruitment process, please let us know.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - VIRTUAL - US Georgia Division: Solutions Job Posting Title: Customer Service Manager Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to o Spot Quotes o Booking Capture o Shipment Monitoring o Billing Issue Resolution o Service Metric Monitoring o Reporting o Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

The Customer Service Manager position is responsible for day-to-day activities of assigned customer accounts. This position shall be the customer advocate within the company while also maintaining an appropriate balance for the company interest. A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships. This position is expected to maintain the general customer relationship, work closely with the assigned sales representative, and identify ways to provide additional services to the customer. The Customer Service Manager shall coordinate services with the customer and solve problems to effectively manage the customer's expectations. The Customer Service Manager shall work with the operations team to meet or exceed financial & operational goals for his/her accounts. In addition, the Customer Service Manager will oversee customer accounts and assist inter-department Team Members who are directly responsible for (i) contract renewals for current accounts (including price increases); (ii) working collaboratively with Sales on requests for pricing additional locations or services (iii) the review of customer-proposed Scopes of Work; (iv) the development of reports for managing the customer's key performance indicators (KPI) defined by the Customer and/or Company; and (v) scheduling and attending periodic business reviews. Duties and Responsibilities: + Liaison between company and customer acting as the advocate for the customer. + Engage with the operations teams to support meeting or exceeding financial and operational goals. + Develop a comprehensive knowledge of company services, solutions, and programs. + Manage the day-to-day communication and escalations of assigned accounts via inbound telephone calls, vendor portals and emails. + Oversee customer escalations to resolution through coordination with other internal teams. + Actively review PowerSecure's PowerControl platform to coordinate emergency responses and storm support. + Take a proactive role in communicating with the customer and meeting their needs. Meet with customer regularly to discuss upcoming services and schedules. + Obtain feedback from customer on quality of service performed and work with delivery teams to enhance future service to the customer. + Build and maintain strong customer relationships with each assigned account. + Ensure all required reporting and contract compliance requirements are being met. + Ability and authority to address customer complaints and issues, while maintaining professional demeanor at all times. + Coordinate with the other team members to resolve problems, facilitate solutions and enhance the customer service experience. + Engage with leadership and other departments in developing processes, procedures and strategies related to the Account Management Department. + Onboard new customers into company's systems and processes. + Establish frequent customer feedback process and organize feedback to communicate to management and other departments. + Periodic travel will be required to attend customer meetings. + Provide after-hour emergency response as required. Education and Experience: + Minimum of 5 years Account Manager experience within a business-to-business environment. + High School diploma is required. + Bachelor's degree is preferred. + Previous service industry experience (Power Generation, HVAC, etc.) is preferred. Knowledge, Skills, and Abilities: + Capability of managing customers with tact, patience, and grace. + Fluency with Microsoft Office product suite. + Critical reading and analytical skills. + Strong organizational skills. + Ability to manage workload issues with strict deadlines and attention to detail. + Capable of working independently and multi-tasking in fast paced environment. + High energy level with ability to take initiative. + Must possess excellent verbal and written communication skills. Conformance Statement: In the performance of their respective duties and responsibilities all employees are expected to conform to the following: + Perform quality work within deadlines with or without direct supervision. + Interact professionally with other employees, customers, and suppliers. + Work effectively as a team contributor on all assignments. + Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. + Treat all customers and colleagues with respect and dignity. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. About Us:PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:- Medical, dental, vision and life insurance coverage- Competitive pay and a matching 401 (k) plan- Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days) - Flexible spending accounts/Health savings account- Wellness Incentive Programs- Employee Referral Program- Tuition Reimbursement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure

Job Description About Us: We are a thriving, family-owned business with a rich history spanning nearly three decades. Our journey began with the determination of a young immigrant woman who, driven by the desire to support her family, embarked on a path of unwavering dedication. She worked tirelessly, even during pregnancy, and donned various entrepreneurial hats to lay the foundation of our success. In contrast to corporate giants, we hold a special place for personal relationships, emphasizing trust, loyalty, and a strong sense of ownership in all our endeavors. With the founder's continued active involvement, we are now transitioning to the capable hands of the second generation, extending our family further. Read on to see if you could be the next valued member of our close-knit family. What We're Looking For - Do You Fit the Bill? OUR MUST HAVES: Leadership Expertise: Have you successfully led teams towards achieving excellence? Initiative Taker: Is taking the initiative ingrained in your DNA? Positive and Proactive: Are you communicative, honest, positive, and warm in your approach? Lifelong Learner: If you don't know how to do something, do you proactively research and learn? Problem-Solving Pro: Do you relish identifying gaps and devising creative solutions? STRONGLY PREFER (But not a deal-breaker): Team Management Experience Hospitality Background (restaurants or hotels) Sales Skills and Experience (a significant advantage) Bilingual (Chinese and/or Spanish) Responsibilities: Increase sales Maintain profit Contain customer complaints Manage customer issues and assist Operations Manager with scheduling/operational needs Perform basic cashier functions and loading products into customer vehicles Develop and maintain extensive product knowledge while leading and/or delegating product training within the store location Manage the internal CRM system Support the management of a ~30,000sq.ft. warehouse / retail operation in business-to-business retail sales environment and lead operations in absence of the Operations Manager Lead a team of 2 - 5 members Conduct B2B customer service / sales with a focus on building and developing relationship with our customer base If this aligns with your skills and aspirations, we invite you to submit your resume or any other relevant links. With your consent, we'll schedule a phone conversation to explore the exciting opportunities ahead! We eagerly await your application!

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Purpose of the position: • This person will oversee 6-10 employees in the call center department. These employees will be taking calls from providers pertaining to HEDIS measures Day to Day Duties: • Ensure the team meets it's goals and objectives through effective hiring, performance management, coaching and career development • Develop, implement and maintain materials and programs ensuring production and quality standards are met • Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness Qualifications • Recent healthcare experience • Extensive years of call center experience • Several years of management experience • Knowledgeable with HEDIS • Managed care background Additional Information Advantages of this Opportunity: • Competitive salary, negotiable based on relevant experience • Fun and positive work environment • Right to Hire opportunity • Can start right away! Interested in being considered? If you are interested in being considered for this position, apply to MJ Basan of Healthcare Support ASAP!!

Customer representation Product demonstrations Brand Management Face to face customer service New Customer acquisitions and existing customer upgrades Qualifications REQUIREMENTS: All applicants must be 18+ years of age & eligible to work in the USA No sales or management experience is required, but experience in retail sales, customer service, hospitality, sport, teamwork, leadership or similar can be helpful A degree is not required either, but ambitious graduates with business-related degrees often do well Additional Information We offer competitive compensation with a supportive work environment. Professional development is available as well as other company benefits. Successful applicants will be invited to schedule an interview. Send in your resume to our Hiring Manager for consideration.

About Us At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in helping businesses grow their presence and impact through tailored marketing campaigns and strategic outreach. Our team values creativity, accountability, and long-term success, making us a trusted partner across diverse industries. Join Polous and become part of a forward-thinking team shaping the future of marketing. Job Description Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence. Responsibilities Lead and manage the day-to-day operations of the customer support team Monitor performance metrics and implement improvements to ensure high-quality service Develop and maintain customer service policies and procedures Train, coach, and support team members for continuous growth Handle escalated customer inquiries and resolve issues professionally Collaborate with other departments to streamline processes and enhance customer satisfaction Analyze trends and prepare reports to inform business decisions Qualifications Qualifications Proven experience as a Customer Support Manager or in a similar leadership role Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Experience with CRM systems and support tools Ability to lead by example in a fast-paced environment Bachelor's degree in Business, Communications, or related field (preferred) Additional Information Benefits Competitive salary ($60,000-$65,000 annually) Opportunities for professional growth and career advancement Collaborative and supportive work environment Skills development and leadership training Paid time off and company-recognized holidays Health and wellness program participation

DEPARTMENT: Customer Service JOB TYPE: Full-Time REPORTS TO: Operations Manager SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients' EKGs through holter monitor, event monitor, & mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors' offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality. We currently have an opening for a Customer Service Manager in our Johns Creek office. The CSM is responsible for the supervision of both of the internal and external customer service representatives, along with reporting, staffing, and oversight of the day-to-day functions of the department. DUTIES AND RESPONSIBILITIES: Supervise, train, and mentor customer service representatives. Conduct performance evaluations and provide constructive feedback. Foster a positive and collaborative team environment. Manage daily operations of the customer service department, including staffing, scheduling, and resource allocation. Monitor and analyze key performance indicators (KPIs) to ensure service standards are met. Address and resolve escalated customer issues and complaints in a timely and professional manner. Develop and implement customer service policies, procedures, and best practices. Identify areas for process improvement and lead initiatives to enhance efficiency and service quality. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Drive efforts to improve customer satisfaction and loyalty. Gather and analyze customer feedback to inform service enhancements. Ensure consistent application of company standards in all customer interactions. Prepare regular reports on department performance, including metrics related to customer satisfaction, response times, and resolution rates. Use data-driven insights to make informed decisions and recommend improvements. Develop and deliver training programs to enhance team skills and knowledge. Stay updated on industry trends and best practices to ensure the team is equipped with the latest tools and techniques QUALIFICATIONS: Bachelor's degree in business administration, Management, or a related field (or equivalent work experience). Proven experience in a customer service management role, with a track record of leading high-performing teams. Strong understanding of customer service principles, practices, and technologies. Excellent communication, interpersonal, and problem-solving skills. Ability to analyze data, identify trends, and make strategic recommendations. Proficiency in customer service software and CRM systems. Ability to work under pressure and manage multiple priorities in a fast-paced environment. COMPETENCIES: Leadership & Team Development The ability to effectively supervise, mentor, and develop customer service representatives while fostering a collaborative team environment. This includes conducting performance evaluations, providing constructive feedback, and creating training programs that enhance team capabilities and knowledge retention. Operational Excellence & Process Management Expertise in managing daily departmental operations including staffing, scheduling, resource allocation, and workflow optimization. This competency involves monitoring KPIs, identifying process improvement opportunities, and implementing best practices to enhance efficiency and service quality. Customer Relationship Management & Problem Resolution Advanced skills in handling escalated customer issues, developing customer service policies, and ensuring consistent application of company standards. This includes the ability to resolve complex problems professionally while driving improvements in customer satisfaction and loyalty. Data Analysis & Strategic Decision Making Proficiency in analyzing customer feedback, performance metrics, and service data to make informed strategic recommendations. This involves preparing comprehensive reports on department performance and using data-driven insights to guide operational improvements. Cross-Functional Collaboration & Communication Strong interpersonal and communication skills necessary for collaborating with other departments to ensure seamless customer experiences. This includes the ability to work effectively across organizational touchpoints and maintain clear communication channels at all levels. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Primarily sedentary office work with extended computer use Regular standing and walking for team meetings and floor supervision Occasional lifting of office materials (up to 25 lbs) Visual acuity required for data analysis and report review Manual dexterity needed for computer operation and documentation Benefits: Health Insurance PTO and Holidays 401(K) Life Insurance AD & D Insurance The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zywie is an Equal Opportunity Employer. Zywie does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

As a member of Tidewater's Management Training Program, you will work closely with our experienced sales and marketing teams in our Atlanta headquarters. No Experience? No Problem! We pride ourselves on the ability to provided classroom and on-the-job training for all entry level employees! Our goal is to provide the tools necessary to build long lasting relationships with clients, and ultimately drive revenue on behalf of those accounts. Our program is structured to give a comprehensive education in all areas of business operations. Perks for our employees: Onsite fitness center and cafe Weekly salary & generous bonuses Outstanding growth opportunities Company funded travel Basic candidate qualifications: Bachelor's degree or relevant experience Strong verbal and written communication skills Familiarity with sales and marketing tools and techniques Ability to work both independently and as part of a team Strong organizational and time management skills We encourage all graduates to apply! Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $21.00 / Hour

The Customer Service Manager position is responsible for day-to-day activities of assigned customer accounts. This position shall be the customer advocate within the company while also maintaining an appropriate balance for the company interest. A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships. This position is expected to maintain the general customer relationship, work closely with the assigned sales representative, and identify ways to provide additional services to the customer. The Customer Service Manager shall coordinate services with the customer and solve problems to effectively manage the customer's expectations. The Customer Service Manager shall work with the operations team to meet or exceed financial & operational goals for his/her accounts. In addition, the Customer Service Manager will oversee customer accounts and assist inter-department Team Members who are directly responsible for (i) contract renewals for current accounts (including price increases); (ii) working collaboratively with Sales on requests for pricing additional locations or services (iii) the review of customer-proposed Scopes of Work; (iv) the development of reports for managing the customer's key performance indicators (KPI) defined by the Customer and/or Company; and (v) scheduling and attending periodic business reviews. Duties and Responsibilities: * Liaison between company and customer acting as the advocate for the customer. * Engage with the operations teams to support meeting or exceeding financial and operational goals. * Develop a comprehensive knowledge of company services, solutions, and programs. * Manage the day-to-day communication and escalations of assigned accounts via inbound telephone calls, vendor portals and emails. * Oversee customer escalations to resolution through coordination with other internal teams. * Actively review PowerSecure's PowerControl platform to coordinate emergency responses and storm support. * Take a proactive role in communicating with the customer and meeting their needs. Meet with customer regularly to discuss upcoming services and schedules. * Obtain feedback from customer on quality of service performed and work with delivery teams to enhance future service to the customer. * Build and maintain strong customer relationships with each assigned account. * Ensure all required reporting and contract compliance requirements are being met. * Ability and authority to address customer complaints and issues, while maintaining professional demeanor at all times. * Coordinate with the other team members to resolve problems, facilitate solutions and enhance the customer service experience. * Engage with leadership and other departments in developing processes, procedures and strategies related to the Account Management Department. * Onboard new customers into company's systems and processes. * Establish frequent customer feedback process and organize feedback to communicate to management and other departments. * Periodic travel will be required to attend customer meetings. * Provide after-hour emergency response as required. Education and Experience: * Minimum of 5 years Account Manager experience within a business-to-business environment. * High School diploma is required. * Bachelor's degree is preferred. * Previous service industry experience (Power Generation, HVAC, etc.) is preferred. Knowledge, Skills, and Abilities: * Capability of managing customers with tact, patience, and grace. * Fluency with Microsoft Office product suite. * Critical reading and analytical skills. * Strong organizational skills. * Ability to manage workload issues with strict deadlines and attention to detail. * Capable of working independently and multi-tasking in fast paced environment. * High energy level with ability to take initiative. * Must possess excellent verbal and written communication skills. Conformance Statement: In the performance of their respective duties and responsibilities all employees are expected to conform to the following: * Perform quality work within deadlines with or without direct supervision. * Interact professionally with other employees, customers, and suppliers. * Work effectively as a team contributor on all assignments. * Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. * Treat all customers and colleagues with respect and dignity. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. About Us: PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes: * Medical, dental, vision and life insurance coverage * Competitive pay and a matching 401 (k) plan * Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days) * Flexible spending accounts/Health savings account * Wellness Incentive Programs * Employee Referral Program * Tuition Reimbursement

Job DescriptionBenefits: Employee discounts Opportunity for advancement Training & development MaitreD for successful established restaurant. Professional, friendly, reliable, capable of making diners feel welcome and appreciated. Able and available to work Saturday, Monday, Sunday plus two other dinner shift. Full time Experienced in fine dining.

Job Title: Work From Home - Hotel Reservations - Customer ServiceCompany: Destination KnotJob Type: Flexible Schedule | Remote Work About Destination Knot: Destination Knot is a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality. Position Overview: Destination Knot is seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. In this remote role, you'll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided. Key Responsibilities:Assist clients in researching and booking hotel accommodations Provide accurate information about hotel options, pricing, and amenities Respond promptly and professionally to client inquiries via phone, email, or online messaging Maintain accurate records of client interactions, preferences, and reservations Collaborate with other team members to ensure excellent service delivery Stay current on travel trends, hotel offerings, and industry updates Participate in virtual team meetings and training sessions Requirements:Excellent communication and customer service skills Friendly, professional demeanor and strong attention to detail Ability to work independently and manage tasks effectively Basic computer skills and reliable internet connection Interest in travel and helping clients plan exceptional hotel stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer:Flexible, remote work environment Full training and access to booking tools and industry resources Supportive team culture and mentorship Income-earning possibilities based on performance Access to exclusive travel discounts and industry perks Opportunities for personal and professional development Ready to help clients book the perfect stay? Apply today and start your journey with Destination Knot!

Job DescriptionDescription: At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence-and let's brew success together! What you'll be doing - The Role: The Customer Service Supervisor is responsible for overseeing the day-to-day operations of the customer service team, ensuring that high quality support is provided to customers and that team members meet performance expectations. This role serves as a key point of contact between the customer service team and management, addressing escalated issues and fostering a positive and productive team environment. ESSENTIAL DUTIES/RESPONSIBILITIES Team Supervisor: Support customer service representatives, providing guidance and assistance as needed. Facilitate training and onboarding for new customer service representatives. Provide ongoing training in operating procedures including lock out/tag out. Monitor team performance Customer service Operations: Respond promptly to customer orders and inquiries via phone, email, and other communication channels Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. Generates daily manifests for Route Drivers and Service Technicians using the Company's specialized computer software. Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. Dispatches Service Technicians to respond to repair calls and coordinates service installations. Communicates sales leads to appropriate branch personnel. Develops and demonstrates thorough knowledge of the Company's products, services, and pricing structure. Solicits sales from customers during promotions. Complies with all Daiohs policies, including but not limited to those contained in the Company's Employee Handbook. Accounting Responsibilities: Support the collections process by contacting customers about overdue balances and coordinating payment arrangements. Maintain accounts receivable over sixty (60) days and attrition at five (5) percent or less. Processes payments to customer accounts accurately and timely. Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence. Keeps records of customer interactions, processes customer accounts, and files documents. Collaborates with the accounting team to prepare routine reports and maintain compliance with financial policies. Other duties and responsibilities as assigned. What's in it for me? - The Benefits 401(k) and company matching Medical, Dental and Vision Insurance Employee Assistance Program Flexible Spending Account Life insurance Paid vacation and sick time 9 paid holidays Requirements: What you'll bring - The Person: High school diploma or equivalent. Excellent verbal and written communication skills. Strong interpersonal skills. Strong computer skills. Excellent customer service skills. Strong analytical and analyzing skills. Supervision of office tasks Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER