Customer service manager jobs in Dunedin, FL - 1,205 jobs

The Senior Customer Service representative is responsible for providing leadership and coaching a team of Customer Service Agents, with the goal of meeting program objectives and customer service level agreements. Key Responsibilities Work closely with Supervisors, Site Operations Coordinator, and support staff. Perform regular monitoring of calls and provide coaching and feedback to customer service representative staff. Perform tasks to assure service level requirements are met. Responsible for assisting Operations Supervisors with daily tasks, such as creation of reporting, completion of logs, and monitoring of call volumes. Responsible for providing support to customer service representatives (CSRs) on weekends, when required. Act as a Point of Contact for operations when required. Required Qualifications High School Diploma or GED. Minimum 2 years call center customer service experience. Minimum 1 years of customer service and team interaction experience or leadership experience.

* Support the transition of financial advisors and their assets into the firm's platform. * Work alongside Transition Consultants and Technology Consultants in a projectmanagement capacity. * Assist with coordinating tasks, tracking progress, and ensuring smooth transition workflows. * Conduct frequent phonebased interactions, including introduction calls and ongoing transition calls. * Facilitate, schedule, and lead calls related to specific financial products (e.g., 529 accounts, variable annuities, 401(k) plans). * Guide advisors through requirements for establishing a new Registered Investment Advisor (RIA). * Clearly outline the steps advisors must take when transitioning into the RIA space. * Provide handson support for transitions involving RIA (Registered Investment Advisors) and RCS (Registered Custody Services). * Help advisors understand operational requirements, documentation needs, and platform setup steps. * Serve as a point of escalation for complex operational issues. * Troubleshoot operational challenges and resolve problems efficiently. * Assist with setting up data feeds and ensuring accuracy of transferred data. * Coordinate with thirdparty vendors when needed for integrations or system setup. * Support the establishment of new advisor offices on the RCS platform. * Communicate across business units to resolve issues and ensure a cohesive transition experience. * Maintain professionalism in highvolume, phoneheavy communication environments. * Manage multiple concurrent transitions over an 8month rampup period. *Skills* project coordination, financial services *Additional Skills & Qualifications* * Must be sharp, professional, able to lead conversations and build relationships and trust. * Strong written and verbal communication #priorityeast *Job Type & Location*This is a Contract position based out of St. Petersburg, FL. *Pay and Benefits*The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in St. Petersburg,FL. *Application Deadline*This position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Immediate need for a talented LTSS Service Care Manager. This is a 12+ Months Contract to Hire opportunity with long-term potential and is located in West Pasco (Bayonet Point, Hudson, Port Richey, New Port Richey, Trinity, Holiday FL(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 26-00875 Pay Range: $26 - $29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This role involves managing a large caseload of elderly LTSS Medicaid members through field-based assessments, care planning, service coordination, and monthly in-person or telephonic visits. Responsibilities include monitoring service delivery, resolving gaps, supporting discharge planning, documenting within 24 hours, and collaborating with providers. Key Requirements and Technology Experience: Key Skills; Case Management, Long Term Care, Field Visits. Requires 2+ years of field case management, strong EMR and technical skills, and extensive long-term care experience. Bachelor's degree and 2+ years of Care Management experience (field experience is a must). Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team back-office services, recruiting, training, equipment, marketing, and more; you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience “Quality Service - Dedicated Professionals Proactive Management” from every branch. As GM, you ensure that promise is kept. Key Responsibilities: Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications: Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.

Customer Service Manager Acree Plumbing Air & Electric - Call Center | Tampa, FL 33619 Full-Time | Exempt | On-site Salary: $65,000 - $72,000 DOE + Annual Bonus Opportunity Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service. At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins! Why work for Acree Plumbing Air & Electric? Free On-site Barber Career advancement - our install and HVAC department managers started as techs at Acree, and now they run the show! Celebrate Wins! - Company-paid seasonal and annual events. Lead with Purpose at One of Florida's Fastest Growing Home Service Companies Acree Plumbing Air & Electric is expanding in Tampa, FL-and we're looking for a hands-on Customer Service Manager to lead our call center operations. This is a key leadership role responsible for coaching a team of 20+ CSRs, driving customer satisfaction, and optimizing booking and conversion rates. If you're a natural leader with a passion for delivering top-tier customer experiences and building high-performing teams, we want to hear from you. What You'll Do: Lead, coach, and develop a growing team of Customer Service Representatives Build onboarding and development plans to support CSR growth and performance Handle escalated calls and model high-level service recovery practices Monitor KPIs such as booking rate, conversion, and response time to drive team accountability Collaborate with dispatch and branch managers to maximize schedule capacity and customer satisfaction Develop and document SOPs to create consistency and operational excellence Continuously identify process improvements to boost team efficiency Recruit and train new team members as the department scales Foster a team culture built on trust, ownership, and world-class service What You Bring: Proven experience leading a high-performance customer service or call center team Proficiency in Microsoft Office, especially Excel, and call center software Strong communication skills and a customer-first mindset Track record of process improvement and cross-functional collaboration Comfortable in a fast-paced environment with multiple priorities Flexible availability, including occasional weekends Willingness to travel to other local branches as needed Preferred Qualifications: Bachelor's degree 5+ years of leadership experience in customer service Sales or negotiating experience a plus Why You'll Love Working With Us: Competitive salary + annual bonus opportunity Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Life and disability insurance Employee assistance program Generous employee discounts Career advancement and ongoing training Join a company that's committed to its people, its customers, and doing things the right way. Apply today to make an impact at Acree Plumbing Air & Electric in Tampa FL. Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Store - TAMPA-PINELLAS PARK, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As a Customer Experience Manager, you will own the business relationship with customers in the assigned region. This position builds working relationships with customers' senior operational management to achieve high levels of satisfaction related to company operations and adherence to standard operating procedures. The role reports to the Sr. Director, Customer Experience, and contributes to cross-functional teams in the delivery of projects and programs that support customers' business objectives. You will develop cost efficiencies and bring key stakeholders together to solve problems and remove roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) team members to identify root causes of operational issues and secure alignment and resources to resolve chronic challenges. Job Description + Full-Time, Remote Role + Location: Based in Florida (regular travel to retail store locations required) You will contribute by: + Monitoring and managing contract renewals and the customer pipeline. + Facilitating communication with all stakeholders; effectively addressing customer service issues and evaluating customer requests. + Preparing and presenting customer presentations to review project scope and progress. + Monitoring and supporting operational KPI improvement across assigned customers. + Recommending and implementing cost improvement opportunities. + Tracking quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance. Growing sales within the region. + Influencing customer decision-making on key improvement initiatives. + Managing new business start-ups after handover from the New Business Development group. + Coordinating operational planning for key customer events, including holiday planning, grand openings, anniversary sales, and major in-store events. + Communicating and managing changes to company operational policies and procedures. + Managing business continuity events as needed. + Traveling frequently to retail store locations, approximately 30%. We're searching for candidates with: + Strong retail operations background required. + In-depth knowledge of supply chain preferred. + Excellent communication and interpersonal skills. + Strong analytical and business acumen. + Proven project management skills. + Proficiency with technical and computer systems. + Willingness and ability to travel frequently. + Bilingual (English/Spanish) is preferred. + 5-7 years of relevant work experience. Environment: + Store : Office Temperature (65F to 75F) + Office : Office Temperature (65F to 75F) We offer: + Weekly Pay + Benefits available from day 1 (medical, dental, vision, and more) + Company matched 401k + PTO and Holiday Pay offered + Career Progression Opportunities + Tuition Reimbursement + Employee Health & Wellness program + Employee Discounts / Purchasing programs + Employee Assistance Program Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters. The Fine Print This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers. \#LI-Remote Qualifications Bachelor's Degree - Art, Bachelor's Degree - Business Shift 1st Shift (United States of America) Company C&S Wholesale Services, LLC About Our Company C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Company: C&S Wholesale Services, LLC Job Area: Chain - SE Job Family: Sales Job Type: Regular Job Code: JC0401 ReqID: R-264884

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Customer Service Assistant Manager Are you an experienced Customer Service Assistant Manager looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Customer Service Assistant Manager Daily Responsibilities: Assistant Customer Service Managers usually play the role of a front man Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways In addition, they are assistants to the Customer Service Manager Assist in completing the duties of the customer service manager They serve as the customer service manager when their superior is not around Supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well Responsible for helping in the development and execution of training programs for customer service representatives Elevating all personnel performance related issues to the Manager of customer service immediately Provide excellent customer service to internal and external customers Overseeing a team of 30 employees Hours for this Position: TBD Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Qualifications Customer Service Assistant Manager Requirements: General degree or associate's degree from an accredited institution. Must have 1+ years of customer service experience Must have 1+ years of healthcare experience Additional Information Interested in being considered? If you are interested in being considered for the Customer Service Assistant Manager position, please contact Tyler at 407.478.0332 Ext 171

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities For more information on the Care Provider Background Screening Required follow this link: ******************************** External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $20.00 - $23.00 / Hour

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities For more information on the Care Provider Background Screening Required follow this link: ******************************** External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $20.00 - $23.00 / Hour

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Tittle: Customer Support Representative Location: Largo, FL Must have: 1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day) 2. Call center or retail customer service experience. 3. Excellent clear communication skills 4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017. 5. Must be able to start 8/22 Job Description: Role and Responsibilities Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week Determine specific breakdown location, and secure appropriate dispatch service for the customer Represent well established and internationally known brands Work in a positive, production driven environment Qualifications and Education Requirements Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide Ability to read maps and utilize internet resources to determine customer's location Active listening skills 1-2 years of experience in Customer Service (Call Center preferred) High School Diploma or equivalent Schedule Flexibility is a must Desire to help others Possess a positive attitude Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each) Intermediate Microsoft Office/Windows Proficiency Basic PC knowledge and ability Additional Information Please contact Roja Maturi at 727-378-1166

Job Description U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. U.S. Water is a fast-paced and rapidly expanding company headquartered in New Port Richey, Florida, with a staff of over 950 employees in twenty states. The Customer Service Supervisor manages the operation of the Utility's Customer Service Department, which includes customer service, meter reading, and related work as required. This position class is responsible for the operation of the Utility's Customer Service Department, which can include: Oversee the day-to-day activities as it relates to Customer Service Representatives interacting with the Utility's customers, whether that be over the phone, in person, or via email Lead,train,andmotivateateamofcustomerservicerepresentativeswithin KPIStandards Developstrategiesandrecommendationstoenhancereliability,efficiency,andoverallcustomerservice Supervises,directs,assists,plans,organizes,assigns,andcoordinatestheworkoftheassignedcustomer service team. Ensures staff levels are consistent with the workload Continually monitoring various reports generated from management and/or the CIS vendor to ensure various Key Performance Indicators (KPIs) are being met and taking corrective action to address any deviations Analyze,investigate,andrespondtoawiderangeofissuesandconcerns,includingthehandlingofcomplex and sensitive customer complaints while ensuring disputes are resolved appropriately. Handle escalated customer inquiries or complaints, ensuring timely and satisfactory resolutions Conductqualitychecksandauditsoncustomer interactions Oversee the coordination of activities related to the Customer Service field team in meeting the KPIs, and client and customer expectations as outlined in the Contractual Obligations Identify and implement corrective action where necessary in completing the various Customer Service and Field Service tasks as assigned Meet the various KPI goals as outlined in the General Terms of the Contract and within the KPI Standards set forth for USWSC by the Client, such as: Service Order Completion Phone Contacts/time frames related to customer calls Customer Service Complaints Reports Aged Accounts Other KPIs as assigned Uphold all USWSC policies and procedures Ensure steps are taken to create a good working relationship between assigned clients and vendors. Provides required interaction and support between other customer service offices within USWSC All other duties as assigned. The Supervisor demonstrates good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and can interpret ordinances relating to public utilities. This employee demonstrates proven ability to converse with the public on difficult problems, referring only the most controversial matters to the C/S Manager. Work is performed under the general supervision of the CS Manager. EXAMPLES OF WORK (illustrative only): Conducts business with the public orally and by correspondence, answering questions requiring judgment, knowledge, and interpretation of the ordinances and County policy; Determines amounts and collects utility connection fees; Schedules and assigns work to subordinate employees and reviews their work for accuracy and completeness; Supervises front counter and customer service call rooms Keeps records and compiles reports pertaining to all phases of work performed; Supervises preparation and collection of utility bills; Maintains liaison with the Department of Finance in all matters concerning utility billing; Performs related work as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of business management and customer service functions; considerable knowledge of accounting and record-keeping; good knowledge of data processing applications and methods; considerable knowledge of field management and operations, ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work of large and diverse groups of employees effectively; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy. MINIMUM EDUCATION AND EXPERIENCE: Possession of a bachelor's degree in accounting, business administration or a related field, and three (3) years of progressively responsible accounting customer service and field service experience, including at least one (1) year in a supervisory capacity; OR any equivalent combination of experience and training which provides the required knowledge, skills and ability to perform the requirements of the position. Compensation and Benefits: Pay is commensurate with experience and market reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Job Posted by ApplicantPro

Ensuring customers are satisfied with products or services Letting customers or clients know about additional prodcuts or services Escalating queries and concerns Toubleshooting common issues with a prodcut or service Working with a team of CSR's and other departments to fidn appopriate solutions

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. As the Manager, you will provide oversight and coaching of staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager will: Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division Manage, monitor and measure the performance of queues and processes Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training Oversee coordination within the division and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Support, recommend and implement technology initiatives Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey Translate complex data insights into clear, actionable recommendations for cross-functional teams Collaborate closely with other functions to ensure customer pain points are prioritized Lead cross-functional projects and initiatives to implement process improvements and system changes that directly enhance the customer experience Routinely review staff performance of key metrics and work with staff daily to improve performance Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Management experience in a Call Center Environment with proven strong customer service skills Ability to work with call monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage regulations Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $65,000 - $100,000 Work Model OFFICE

The Kids Zone staff supervises and ensures the care, safety, and well-being of the children and guests during their time in the Kids Zone. The Kids Zone is made up of a playground and many different activities for our guests. Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark's schedule requires. This position will be located on-site at the BayCare Ballpark in Clearwater, FL. JOB DUTIES & RESPONSIBILITES: Oversee the playground and its surroundings while monitoring the activities on the playground. Be the liaison between the children and parents. Be knowledgeable and prepared to implement emergency procedures. Maintain a calm environment. Maintain the cleanliness of the area that you are responsible for. Understand and follow all policies. SKILLS & QUALIFICATIONS: Experience working with children. Must be available to work a flexible schedule including nights, weekends, holidays. Outstanding communication skills and a positive, outgoing, and energetic personality. Must be reliable, punctual, and courteous with above average customer service skills. Ability to work with others as well as independently and respond to situations quickly and professionally. Must be able to adapt to changes in schedule/tasks. Must be able to stand for a long period at a time. The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Hourly Pay Range $18 - $20 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

The Opportunity This is a unique opportunity to join Granite Communications and Security, a rapidly growing national provider of CCTV, Access Control, ISP, and VoIP solutions. This role provides full ownership of national operations, including P&L performance, operational execution, and strategic growth across multiple markets. Granite Communications and Security is seeking a General Manager to lead and scale operations across the United States. This leader will be responsible for standardizing processes, scaling project delivery, and building high-performing teams, while maintaining accountability for financial performance, staffing, and operational consistency nationwide. The ideal candidate is a hands-on, results-driven leader capable of operating at both the strategic and execution levels to support continued national expansion. Key Responsibilities Overall Leadership - Manage operations, Lead, coach, and develop PMs, APMs, Estimators, projects, systems, and profitability. Project Oversight - Supervise planning, budgeting, scheduling, and execution of residential and commercial construction projects from start to finish. Financial Management - Create and manage budgets, track expenses, and oversee divisional financials (P&L, balance sheets, income statements). Manage the operations budget and drive branch profitability. Partner with Sales to support growth and new business opportunities. Process Implementation - Build and improve workflows, systems, and operational structures to maximize efficiency and profitability. Resource Coordination - Manage labor, subcontractors, vendors, and materials to meet project requirements and timelines. Quality & Compliance - Ensure work meets codes, regulations, and company quality standards. Team Management - Hire, lead, and develop project managers and subcontractors. Client & Stakeholder Communication - Serve as the primary point of contact, providing updates and resolving concerns. Conduct regular 1:1 meetings focused on development, performance, and KPIs. Model a customer-first approach and lead the team to achieve 100% completion rate. Risk Management - Identify challenges early and implement strategies to mitigate risks. Monitor industry trends and implement best practices. Develop and execute annual business plans aligned with company goals. Step in to estimate or manage projects as needed to support branch capacity. Qualifications 8+ years of leadership experience in low voltage, electrical, or systems integration. Strong hands-on knowledge of structured cabling, access control, CCTV, intrusion, AV, DAS, or related systems. Proven experience managing crews, projects, and financial performance. What Success Looks Like Projects delivered on time, on budget, and with high customer satisfaction. Strong gross margins and healthy branch financial performance. Engaged, accountable, and high-performing operations team. Improved operational efficiency and scalable processes. Strong subcontractor partnerships supporting regional growth. Hands-on leadership while building scalable infrastructure. Capacity for planning and operating controls. Leadership development. (not just supervision) Compensation & Benefits Competitive salary based on experience and scope Performance-based bonus or incentive plan Benefits package include health insurance, Holiday pay, and PTO. Job Type: Full-time Pay: $140,000 to $170,000 Plus bonus (DOE) Ability to Commute: Lutz, FL (Required) Ability to Relocate: Tampa, FL: Relocate before starting work (Required) Work Location: In person