Customer service manager jobs in Elkhart, IN - 724 jobs

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Supervisor Nutritional Services
Beacon Health System 4.7
Customer service manager job in Elkhart, IN
Reports to the Director, Nutritional Services. Oversees the efficient operation and delivery of all Nutritional Services functions during an assigned shift. This includes, but is not limited to, coordinating shift operational activities in all Departmental areas, handling patient and other customer service related issues as they arise and ensuring that all associates adhere to established Department and Hospital standards. Will be assigned responsibility for the coordination of a functional area. This is the 'designated person in charge' per Indiana State Department of Health (ISDH) rules. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Coordinates and ensures the efficient daily operation and delivery of all Nutritional Services functions to assigned customer groups by: Leading and coordinating the workload of assigned associates and communicating with other Department management to ensure that necessary services are provided within established time frames; also ensuring that budgetary, staffing and quality are consistent with Department standards and customer expectations. Assists with developing a work environment which fosters the effective performance of one's daily responsibilities in order to help accomplish Beacon Health System's mission/values and the Department's goals/objectives; also fostering continuous learning, continuous improvement and job enrichment. Providing leadership and skill development for assigned associates (patient room service, cafeteria, Subway, kitchen and catering) as they perform their daily activities. Acting as a resource for associates regarding daily operational activities. Scheduling and assigning workload to the assigned staff. Recruiting, hiring, evaluating and, if necessary, recommending the coaching/discipline (and/or discharge) of associates. Planning and coordinating ongoing training for the associates. Also, ensuring a comprehensive orientation and training for new associates. Interpreting, enforcing and supporting Hospital policies, procedures, protocols and the terms and conditions of the Union bargaining agreement. Supporting the Director in ongoing efforts to achieve targeted cost savings for the Department and continually striving, through purposeful efforts, to attain savings targets in future years. Demonstrating an effective leadership style which supports collaboration, shared communication, innovation and a continuous focus on Beacon Health System's mission and the Department's goals/objectives. Supporting teamwork through such things as the availability of timely and necessary information, required resources and training, tangible and intangible support and timely feedback. Oversee all activities related to the assigned associate's efforts to achieve continuous quality improvement. Ensuring that the Hospital's policy on confidentiality is strictly followed. Ensures the efficient operation and delivery of all functions (during an assigned shift) by: Implementing methods to improve the quality of patient service provided by the Department and the Hospital. Assisting various departments and disciplines in the Hospital to maintain efficient food service delivery mechanisms. Ensuring the proper operation and functioning of the diet office and patient services (during an assigned shift). Ensuring the proper execution of catered events and cafeteria operation (during an assigned shift) and ensuring that exceptional levels of quality and service are delivered. Participating in performance improvement/continuous quality control activities. Also, submitting regular performance improvement summaries as assigned. Participating in Department Process Improvement Teams and committees as required. Also, planning and conducting meetings as assigned. Maintaining responsibility for Quality Control monitors (i.e., test tray evaluations, meal rounds, tray line accuracy checks, tray line temperature logs and problem/resolution logs). Implementing and administering established Departmental and Hospital policies/procedures and standards. Encouraging team members to participate in the planning and decision-making process. Maintaining effective inter- and intra-departmental (and agency) relationships. Serving as a weekend 'person-in-charge' as needed (in rotation with other Nutritional Services Leaders). Maintaining Department records, reports and files as required. Participating on Beacon Health System committees as requested. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Completing other job-related assignments and special projects as directed. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's or Bachelor's degree in Foods, Nutrition or a related field. Certification as a Dietary Manager (CDM) is highly preferred. A minimum of three years of previous supervisory experience is highly preferred. Must hold and maintain Serve Safe Food Safety Manager Credential within 90 days of hire date. Knowledge & Skills Requires a working knowledge of physiology, nutrition and food service operations (which includes such things as sanitation, hygiene, food preparation standards and nutrition programs based on the most current dietetic practices). Requires the skills necessary to plan and organize operational activities and effectively evaluate assigned associates. Demonstrates the leadership skills necessary to effectively coach/train others and work in a positive manner; also requires the ability to elicit cooperation and support from other associates. Also, requires analytical and problem-solving skills. Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with all levels of Beacon Health System associates, customers and vendor representatives, as well as administer policies/procedures, prepare reports, provide training, etc. Requires a conceptual understanding of Nutritional Services Department functions in order to coordinate with other Department management to ensure the effective provision of necessary services. Demonstrates proficiency in computer skills (i.e., email, word processing and spreadsheets). Working Conditions * Work is performed in both an office environment and food service area. * May experience some exposure to a patient care environment and noise, moisture, cold and heat in the food service area. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position (i.e., to stand and/or walk for prolonged periods of time; move throughout the facility; lift, hold and carry objects weighing up to 50 pounds; etc.).
$48k-71k yearly est. 2d ago

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Customer Care Manager - In Office
The Whittingham Agencies
Customer service manager job in Vicksburg, MI
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 8d ago
Manufacturing Plant Manager
Dekko 4.2
Customer service manager job in Avilla, IN
Job Title: Manufacturing Plant Manager Reports To: VP of Operations The Manufacturing Plant Manager provides both strategic and hands-on leadership for all plant operations, fully accountable for Safety, Quality, Delivery, Cost, and People (SQDCP) performance. This role drives a Lean Manufacturing culture through Tier accountability systems, continuous improvement, and process standardization. Ideal candidates bring deep expertise in molding and assembly, proven success leading cross-functional teams, and a track record of building high-performance operations through Lean systems and visual management. What You'll Do: Operational Leadership Lead all plant operations: molding, assembly, maintenance, logistics, and materials. Drive Lean Tier Systems (Tier 1-4) for daily performance management and escalation. Oversee production planning, staffing, and workflow to ensure on-time delivery. Maintain robust process control, preventive maintenance, and tooling management. Collaborate with engineering, quality, supply chain, and finance to meet business goals. Lean Manufacturing & Continuous Improvement Champion Lean principles to reduce waste, improve flow, and standardize work. Facilitate Tier meetings to ensure data-driven problem solving and rapid countermeasures. Apply tools like 5S, Visual Management, Kaizen, SMED, Poka-Yoke, and A3 to drive measurable gains. Build a culture of continuous improvement and operator engagement. Link all Lean activity directly to Safety, Quality, Delivery, Cost, and Morale. People Leadership Develop and empower supervisors and teams to hit operational and growth goals. Build a high-accountability, high-performance culture. Partner with HR on workforce planning, training, and engagement. Lead with visibility - daily Gemba walks, Tier reviews, and team huddles. Safety, Quality & Compliance Promote a zero-injury culture through proactive engagement and risk assessments. Ensure compliance with OSHA, environmental, and quality standards (ISO/IATF). Partner with Quality to ensure defect-free production and effective root cause resolution. Financial & Strategic Management Manage plant budget, labor, and capital projects. Track and act on KPIs to meet cost, delivery, and efficiency targets. Support initiatives in automation, capacity expansion, and technology adoption. Identify and execute cost-reduction and process-optimization projects. What You'll Need: Education & Experience Bachelor's degree in Engineering, Manufacturing, or Operations (Master's preferred). 10+ years in manufacturing operations, with 5+ years in a Plant Manager or senior leadership role. Strong background in molding, assembly, tooling, and quality systems. Proven success sustaining Lean Tier Systems and improving OEE, scrap, lead time, and labor efficiency. Skills & Competencies Deep knowledge of Lean tools and structured problem solving. Strong leadership presence and communication across all levels. Solid financial acumen with ability to connect operations to P&L results. Proficiency with ERP systems, Microsoft Office, and visual factory tools. Performance Metrics (KPIs) Safety: Incident rate, near-miss reporting Delivery: On-time performance, customer satisfaction Quality: OEE, scrap, rework, first-pass yield Cost: Labor efficiency, cost per unit People: Engagement, retention Lean Maturity: Tier meeting effectiveness, escalation adherence Work Environment Split between office and production floor. Requires frequent floor presence and direct engagement with teams. What We'll Give You: A competitive compensation package. Quality medical benefits, including a company funded Pension, 401K plan, health & wellness perks and so much more! Ready to build what's next? Apply now or reach out to learn more. Dekko is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive team.
$105k-137k yearly est. 1d ago
Cultivation General Manager
Stash Ventures LLC 3.9
Customer service manager job in Sturgis, MI
At Stash Ventures we aren't just your run-of-the-mill cannabis company… Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is! At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in. We Connect, Care, Be Authentic, Inspire, and Drive the Business. We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity. Our focus is on Education, Diversity, and Inclusion - Both Employee and Customer. We are in love with our customers and their needs. We offer consistent, reliable, efficient, honest, and high-standard work and products. We strive to give back to the communities where we live and work. Position Summary The General Manager directs and coordinates all daily operations. Provide vision and leadership in long-range planning to ensure the continuity of the company. Proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established policies, procedures and guidelines. The essential functions include, but are not limited to the following: Proficient and fluent in all job duties required of all cultivation team members positions will ensure team members are trained and can perform all job duties Set quarterly goals and IQP's for direct reports and leads the team to achieve the goals. Providing leadership and management to ensure that the mission and core values of the Company are put into practice Developing business strategies and new business opportunities Assisting in development of forms and tools to increase company efficiency and risk management Providing vision regarding overall success and health of the company Supervising directly non-supervisory employees; carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws Effectively managing through clear, direct, and respectful communication Establishing organizational goals and objectives Fostering a success-oriented, accountable environment within the Company Performing other duties as assigned Perform any other tasks assigned by Director of Cultivation Qualifications Must have a college degree and at least 5 years experience in business management Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software Ability to inspire and motivate others to perform well, and accept feedback from others; delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities Ability to involve staff in planning, decision-making, facilitating, and process improvement; be available to staff; provide regular performance feedback; and develop subordinates' skills and encourages growth Comprehensive knowledge of industry and industry-related trends and forecasts Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information
$44k-87k yearly est. 3d ago
Public Library Customer Service Senior Manager
St. Joe County Public Library
Customer service manager job in South Bend, IN
Job Description Pay: Hiring Range: $2,657.60 - $3,255.60 Biweekly Pay Range: $2,657.60 - $3,853.60 Biweekly About the Job: The Customer Service Senior Manager creates and implements the standards of service for the entire St. Joe County Public Library system, ensuring all library patrons receive the highest level of service. Under the direct supervision of the Director of Patron Experience, and with an unwavering commitment to diversity, equity, and inclusion, the Customer Service Senior Manager will: Manage operations relating to patron accounts, home delivery services, readers' advisory, and merchandising at the Main Library, as well as some selected system wide responsibilities in these areas. Manage employees and volunteers in the Customer Service Department. Hire, train, enforce library policies, resolve difficulties, recommend changes to employment status, establish performance standards and evaluate employee performance. Create system wide expectations for high quality Customer Services experiences. Develop evaluations, goals, and performance metrics to ensure quality assistance. In collaboration with the Staff Development Coordinator, develop, maintain and oversee training for staff throughout the system on Customer Service responsibilities. Monitor trends in circulation services, library technologies, Readers' Advisory services, and recommend policy changes as needed. Direct the implementation of experiences and tours at Main Library. Conduct regular meetings of staff working with patron accounts throughout the library system. Participate in library initiatives, projects and teams as well as professional organizations and conference attendance. Perform other duties as assigned. Requirements Education and Experience: ALA (American Library Association) accredited MLS (Master's of Library Science degree) and valid State of Indiana Librarian Certification, Level 2 obtained within 3 years, as a condition of employment. Minimum 3 or more years of public library experience. Minimum 2 years supervisory experience. Hours: Full time, 40 hour workweek. Evening and weekend work as required. Requirements: Strong public service orientation. Knowledge and experience with technology, including integrated library systems as well as personal computers and mobile devices. Knowledge of library materials and services appropriate for a variety of patrons. Excellent verbal and written communication skills, as well as strong organizational skills. Continuing professional development. Ability to: Supervise, coach, mentor, and empower staff. Plan, prioritize and delegate. Make decisions and work independently and interdependently. Accept and manage change. Maintain composure and overcome stress in any situation. Identify efficiencies and implement improvements in workflow. Understand, endorse, and communicate the St. Joseph County Public Library's policies and procedures in a courteous, friendly, and positive manner. Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor. Problem solve in a professional manner with Library patrons, co-workers, and Leadership. Maintain patron and staff confidentiality. Take charge in emergency situations. Stay abreast of changes in literary formats, technology, and library trends . Manage confidential information appropriately. Understand and endorse the St. Joseph County Public Library's policies and procedures. Benefits Medical, Dental, and Vision Health Plans Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service) Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans Flexible Spending Account (FSA) Employer Sponsored Life/AD&D and Long Term Disability Insurance Employee Assistance Program Tuition Reimbursement 208.4 Vacation Hours (26 days) annually 80 Sick Hours (10 days) annually 10 Paid Holidays
$2.7k-3.3k biweekly 20d ago
Training & Service Enablement Lead - Recreational Living
GE Appliances 4.8
Customer service manager job in Elkhart, IN
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? The RV Training & Service Enablement Lead plays a pivotal role in supporting GE Appliances' Recreational Living segment by driving best-in-class technical training and delivering expert service support across the RV appliance ecosystem. This position leads the development and delivery of accredited training programs for both RV and residential appliances, partnering closely with OEMs, RV dealers, service centers, and industry organizations such as RVTI to ensure curriculum quality and accreditation standards. This role is highly seasonal and dynamic. During the off-season (October-April), the primary focus is on delivering training and developing curriculum through hands-on sessions, virtual webinars, and video-based content. During peak season (May-September), responsibilities shift toward providing advanced technical support and resolving escalated service cases. The position also collaborates across internal teams to standardize service practices and contributes to strategic initiatives led by senior leadership. This hybrid role requires strong technical expertise, excellent cross-functional communication, and significant travel. It offers a unique blend of instructional leadership, field support, and operational oversight within a fast-paced and evolving RV appliance environment.PositionTraining & Service Enablement Lead - Recreational LivingLocationUSA, Elkhart INHow You'll Create Possibilities Key Responsibilities: Training Develop and deliver accredited technical training for RV and residential appliances through in-person, virtual, and video formats (primary focus during October-April). Coordinate training schedules and logistics with OEMs, RV dealers, and service centers. Partner with RVTI and other institutions to maintain accreditation, update curriculum, and uphold training standards. Represent GE Appliances at trade shows, conventions, OEM rallies, and internal/external meetings. Curriculum & Content Development Create and maintain training materials, props, demonstrations, and documentation in partnership with engineering, service, and product teams. Collaborate with Marketing to produce high-quality training assets, including videos and presentations. Service & Technical Support Provide expert technical assistance to OEMs, RV dealers, and service centers during peak season (May-September). Support call center agents with escalated technical cases as needed. Conduct internal training sessions for Warranty and Service teams. Cross-Functional Collaboration Partner with ASI call centers, Consumer & Dealer Services, and other stakeholders to harmonize service processes and best practices. Support the Senior Manager, Warranty & Service, on key initiatives and departmental needs. Perform additional related duties as assigned. What You'll Bring to Our Team Required Qualifications: Demonstrated ability to organize, manage, and deliver technical training across multiple formats (in-person, virtual, video). Strong technical knowledge of RV appliances, installation, and service procedures. Experience managing warranty claims, technical escalations, and customer support cases. Proven ability to collaborate effectively across functions and communicate with diverse stakeholders. Proficiency in Salesforce or similar CRM tools for case and claim management. Willingness to travel frequently for training delivery, conventions, and field support. Additional Requirements: Associate's or Bachelor's degree in a technical or equivalent work experience . 5+ years of experience in technical training, appliance service, RV service, or service management. Familiarity with RV industry operations and service networks. Strong written and verbal communication skills. Proficiency in Microsoft Teams, other virtual training platforms, and Microsoft PowerPoint. Preferred Qualifications: RVTI Level 3 certification or equivalent technical training credentials. Experience with GE Appliances or similar RV/appliance product lines. Working knowledge of digital content development, including video creation and editing. Working Conditions: Hybrid work model with frequent travel to OEMs, dealerships, conventions, and training facilities. Occasional weekend or evening work required for training events or urgent service needs. Office responsibilities include documentation, service calls, and virtual/on-site training. Field responsibilities include hands-on training delivery and technical support. Ability to lift up to 100 lbs. and push/pull crated product up to 200 lbs. Approximately 25-30% domestic travel, primarily during the off-season (October-April). #LI-DL1 Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
$70k-105k yearly est. Auto-Apply 8d ago
Customer Service Director, Pneumatics
Idex Corporation 4.7
Customer service manager job in Benton Harbor, MI
If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (*********************************************************** around the globe, chances are, we have something special for you. Position Summary The Customer Service Director will lead the North America Customer Service function for the Pneumatics Platform, overseeing teams across four North American sites (Gast, Airtech, US Valve MD & NC). This role is accountable for delivering a consistent, proactive, and high-quality customer experience throughout the order-to-cash cycle-from purchase order receipt through shipment and post-shipment activities (RMAs, credits, and issue resolution). The Director will define and execute customer service strategies aligned with commercial objectives, driving service excellence, customer retention, and satisfaction. This position partners closely with Commercial, Finance, Operations, and IT to ensure systems, data integrity, and reporting infrastructure to enable transparency and performance. Additionally, the role leads the Customer Service AA Team, fostering continuous improvement, CRM adoption, and cross-site collaboration. Essential Duties & Responsibilities Strategic Leadership + Develop and implement a customer service strategy aligned with Pneumatics growth goals and revenue targets. + Define service standards and KPIs to measure customer satisfaction, retention, and operational efficiency. + Collaborate with senior leadership to ensure customer service supports broader business objectives. Order-to-Cash Execution (Post-PO) + Own the process from order receipt through shipment, including order entry, acknowledgements, proactive updates, and issue resolution. + Standardize communication templates for acknowledgements, delays, and shipment notifications. + Ensure consistent handling of RMAs, credits, and returns in partnership with Finance and Operations. Standardization & Governance + Establish and deploy platform-wide Customer Service policies, SOPs, and Service Level Agreements. + Implement dashboards and reporting tools for visibility across sites, identifying trends and driving corrective actions. + Audit compliance to standards and hold site leaders accountable for performance. Systems & Data Integrity + Partner with Finance and IT to ensure ERP (JD Edwards), CRM (Dynamics), and related tools support standardized workflows and accurate data. + Lead master data validation efforts for customer records, pricing, and shipping details. + Drive automation and reporting enhancements to improve efficiency and reduce errors. Leadership & Team Development + Lead, mentor, and coach Customer Service Supervisors and teams across multiple sites. + Build a unified culture through the Customer Service AA Team, promoting best practice sharing and collaboration. + Conduct regular performance reviews, skills assessments, and implement cross-developmental training programs. Continuous Improvement + Apply Lean and 80/20 principles to streamline workflows and eliminate waste. + Lead root-cause analysis for order errors and delayed credits; implement corrective actions. + Facilitate Kaizen events focused on order-to-cash optimization and customer experience improvement. Skills & Attributes: + Empathy & Customer-Centric Mindset - Always prioritizing customer needs. + Strategic Thinking - Aligning service goals with business objectives. + Resilience & Adaptability - Handling high-pressure situations calmly. + Collaboration - Working cross-functionally with Sales, Marketing, and Operations. + Innovation - Driving continuous improvement and leveraging technology. + Analytical & Problem-Solving - Proficient in analyzing metrics (CSAT, NPS, response times). Data-driven approach to identify trends and implement improvements. + Operational Excellence - Knowledge of CRM systems, call center technologies, and workflow optimization. Budgeting and resource allocation skills. + Change Management - Ability to lead process improvements and adapt to evolving customer needs. Skilled in managing organizational change and team buy-in. + Leadership & People Management - Ability to inspire, coach, and develop teams. + Customer Experience Expertise - Deep understanding of customer journey and service standards. Behaviors: + Lead Strategically - Set clear goals, communicate priorities, and model accountability. + Champion the Customer - Listen actively, advocate for customer needs, and resolve escalations with empathy. + Drive Decisions with Analytics - Monitor KPIs, analyze trends, and make informed decisions. + Drive Operational Excellence - Ensure process consistency, optimize workflows, and manage resources effectively. + Develop Talent - Coach teams, recognize performance, and build succession plans. + Collaborate & Influence - Work cross-functionally and gain buy-in for service initiatives. + Adapt & Innovate - Lead change, embrace new technologies, and encourage continuous improvement. Education & Experience: Bachelor's degree in Business, Operations, or related field (MBA preferred). + 7+ years of progressive experience in Customer Service or Order Management, including 3+ years managing multi-site teams. + Strong knowledge of ERP systems (JD Edwards preferred), CRM tools (Dynamics), and data visualization tools (Excel, Power BI). + Proven ability to create process standards, metrics, and accountability frameworks. + Excellent communication, problem-solving, and change management skills. + Experience in manufacturing or industrial distribution environment strongly preferred. Supervisory Responsibilities + Direct oversight of Customer Service Supervisors, Representatives, and Specialists across four sites. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Total Rewards The compensation range for this position is $127,200.00 - $190,800.00, depending on experience. This position may be eligible for performance based bonus plan. Benefits Package Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: ********************************************************** IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at ********************** for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application. Artificial intelligence is not used to screen, assess or select applicants. This posting is for an existing vacancy. Job Family: Sales Business Unit: Airtech
$127.2k-190.8k yearly Auto-Apply 14d ago
Customer Service Manager
Techniplas 4.1
Customer service manager job in Mishawaka, IN
NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America. SUMMARY OF POSITION: The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while driving performance via KPIs and monitoring compliance to Company standard work and procedures JOB DUTIES & ESSENTIAL FUNCTIONS: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Serves as a coach/mentor for the customer service team related to resolving customer conflicts, order fulfillment challenges, training, and personal career development Responsible for supporting and executing against customer service strategy and experience strategies Manages Customer Service teams across all plant locations to ensure alignment with customer service initiatives Align the Customer Service team to fit both our internal and external needs best Supports the identification and creation of customer service standard work and ensures proper execution within locations Exhibits leadership expertise with the ability to influence, negotiate, and engage co-workers, subordinates, and business partners Develop ongoing relationships with the customer to understand and execute against their internal business requirements, implement new business opportunities and inter-plant business transfers Ensures customer adherence to established pricing, terms, and conditions Drive continuous improvement throughout the CS organization based on defined organizational metrics and reporting Participates in special projects and performs other duties as assigned Monthly/Quarterly visits to assigned plants required with approximately 10-20% travel Qualifications QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES Bachelor's degree required Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or training; 1-3 years automotive industry experience preferred; or equivalent combination of education and experience Demonstrated comfort dealing with large, demanding customers Proven ability and willingness to develop relationships with customers and internal functional partners Broad and deep experience in all aspects of management and operations Familiarity with data analytics and reporting, including ability to manage requests for sales reporting and data gathering Familiarity with Manufacturing ERP Operational systems Leadership/Management of people experience Project Management Lead experience Ability to think and act strategically in the business while being able to focus on day-to-day operational execution Experience in building strong, collaborative relationships with internal and external business partners History of client-driven with a strong service orientation Strong communication (written and verbal) and influencing skills; comfortable communicating at various organizational and functional levels, and able to back up thoughts with facts and analysis Proficiency with Excel, Access, and other MS Office applications Nexxta is an Equal Opportunity Employer.
$44k-81k yearly est. 17d ago
Customer Service Manager
Psi Molded Plastics Indiana Inc.
Customer service manager job in South Bend, IN
Job Description About PSI Molded Plastics: PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer. PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team. Summary/Objective: This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets. Invoice customer companies and monitor payment terms. Process domestic and international purchase orders. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner. Efficiently facilitate export operations in a timely manner. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. Assists in sales forecasting and how this affects purchasing, production, and logistics. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions. Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization. Participate in initiatives including, Continuous Improvement and Safety. Some travel may be required. Performs other duties as assigned. Qualifications: Education and experience required for the role. Bachelor's degree in a business-related field or equivalent work experience is required. A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required. Exceptionally strong logistics experience (as applicable) and analytical skills. Knowledge of technical quoting and strong negotiation skills. Comprehension of pricing, costing and material selection. Demonstrated ability to meet company financial objectives. Ability to work effectively in a fast-paced, time-critical environment. Must hold a high level of integrity and professionalism. Must possess solid time management skills. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook . ERP experience preferred - IQMS is a Plus. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. Strong attention to details, highly organized, able to multi-task. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
$37k-68k yearly est. 7d ago
Customer Service Manager
Psi Molded Plastics
Customer service manager job in South Bend, IN
PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer. PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team. Summary/Objective: This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets. Invoice customer companies and monitor payment terms. Process domestic and international purchase orders. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner. Efficiently facilitate export operations in a timely manner. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. Assists in sales forecasting and how this affects purchasing, production, and logistics. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions. Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization. Participate in initiatives including, Continuous Improvement and Safety. Some travel may be required. Performs other duties as assigned. Qualifications: Education and experience required for the role. Bachelor's degree in a business-related field or equivalent work experience is required. A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required. Exceptionally strong logistics experience (as applicable) and analytical skills. Knowledge of technical quoting and strong negotiation skills. Comprehension of pricing, costing and material selection. Demonstrated ability to meet company financial objectives. Ability to work effectively in a fast-paced, time-critical environment. Must hold a high level of integrity and professionalism. Must possess solid time management skills. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook . ERP experience preferred - IQMS is a Plus. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. Strong attention to details, highly organized, able to multi-task. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
$37k-68k yearly est. Auto-Apply 60d+ ago
Select Client Manager, P&C
Unison Risk Advisors
Customer service manager job in South Bend, IN
JOIN THE GIBSON TEAM AND FIND YOUR EDGE! As a majority employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources that keep our colleagues and employees educated, informed, and on a path that helps them find and own their edge. Our Core Values are lived in our business and our culture is fueled by them. Create a Great Experience Do the Right Thing Play for Each Other Pursue Growth Own Your Future The Select Client Manager provides efficient, professional, and courteous service to Business Group clients. In conjunction with the Risk Advisor or Account Executive, the Select Client Manager plans and executes an appropriate service plan for each client. This role builds effective working relationships with clients in order to understand their insurance program and overall risk management needs. The Select Client Manager maintains a thorough understanding and knowledge of the insurance marketplace, using these skills to negotiate terms and pricing, and obtain appropriate coverage and/or program options. The Select Client Manager coordinates with all service and sales team members as appropriate to create a meaningful and impactful client experience. In this role, you will contribute to the team by: · Working with Risk Advisor, and other internal departments to plan and execute risk management service strategy for each client · Independently evaluating client's current coverage programs and collaborating with the Risk Advisor/Account Executive to recommend market strategy within Select value proposition parameters · Providing quality client service through handling client questions/requests, billing/claim issues, and carrier or administrative problems as part of a client service team · Managing policy change requests by sending appropriate information to carriers and clients, setting follow-ups, and confirming accuracy of policy change documents · Managing creation of proposals, providing summary of programs and options, service plan, and other specific Select deliverables designed to support clients in making decisions about insurance programs · Building personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and meetings · Leveraging insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed · Managing time to prioritize workload, client service requests, and service needs on business processes · Creating thorough submissions for underwriters, by engaging with clients and prospective clients on their exposures, coverages and program needs · Communicating with underwriters on submissions and negotiating premium, coverage, and other terms on behalf of clients · Evaluating coverage, terms, and conditions of quotes received from underwriters; comparing quote options from multiple carriers and presenting coverage comparisons as requested · Remaining current on forms, coverage, insurance carriers, industry trends, and legislation · Maintaining positive working relationship with insurance carriers, attending meetings and events as appropriate, and proactively learning about their products and underwriting approaches · Consistently following client service workflows and appropriately engaging internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution · Achieving desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals · Communicating effectively with Select Account Managers and ASRs. Providing timely and complete information to allow them to efficiently manage their processes and workload · Maintaining confidential information · Performing other duties and special projects as assign You might be a great fit for this role if you: · Love delivering a great client experience · Have prior experience in a client service environment or formal education within the insurance, risk management or financial services industry · Enjoy working in a fast-paced environment · Have a high attention to detail · Possess exceptional prioritization skills with the ability to meet multiple deadlines · Have excellent organizational and time management skills · Have the ability to collect and organize data from various sources to support the client service team · Have superb communication skills, both written and verbal · Are proficient in Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Calendar management · Enjoy prioritizing multiple projects/tasks · Can adapt quickly to internal and external requests · Have strong analytical and reasoning skills · Enjoy collecting, analyzing, and interpreting data from various sources to create workflows and develop service plans for clients · Can proactively and independently manage deadlines Required: · Must have 3+ years of experience in a similar role within the insurance, risk management, or financial services industry · Property and Casualty license · Excellent computer and office machine skills, specifically with Microsoft Office products Preferred: Associates degree or some college, completion of INS designation.
$73k-119k yearly est. 4d ago
Customer Service Manager
Innovative Client Connections
Customer service manager job in Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Our Support. Your Success. Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action! Our strong industry position creates a stable workplace where you can feel secure in your success. Benefits As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed! We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy! Paid training Base pay plus commissions and bonuses Travel opportunities Health benefits at management Additional cash rewards Job Responsibilities You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team. Other responsibilities of the Management Trainee position include: Greeting and assisting customers ascertaining with their wants and needs Answering customer questions and inquiries regarding products and services Seeking out information and knowledge regarding new products Setting and achieving personal goals Presenting pricing, preparing contracts and processing transactions Placing orders and locating stock Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security Participating in merchandising and product displays Qualifications Job Requirements As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed! Other requirements of the Management Trainee role include: Experience as an Associate or Consultant in a sales or customer service environment Enthusiasm for a career as a Manager Must be coachable and hard-working Desire to set and exceed goals Ability to grasp new concepts and learn new skills Ability to perform well while being a team player Comfortable working with clientele and ability to provide excellent customer service Willing to work non-traditional business hours including nights, weekends and holidays Additional Information All your information will be kept confidential according to EEO guidelines.
$38k-70k yearly est. 60d+ ago
Custom Framing Manager- Full Time
Michaels 4.2
Customer service manager job in Portage, MI
Store - PORTAGE, MILead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Develop and coach the team selling behaviors Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager Achieve your KPI's and manage the framing team to achieve their role KPI's Review sales and production workload and build plans and sales floor time for networking. Manage and execute the inventory management processes as assigned Manage and execute shrink and safety programs. Serve as Manager on Duty (MOD) Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development Partners with MOD's daily on the expectations of framing and other framers. Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment Acknowledge customers, help locate product and provide solutions Assist with Omni channel processes Other duties as assigned Minimum Type of experience the job requires Basic computer skills Preferred Type of experience the job requires Previous custom framing experience is preferred Retail management experience Experience leading a sales team Physical Requirements Regular bending, lifting, carrying, reaching and stretching Ability to move throughout the store Ability to remain standing for long periods of time Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
$47k-94k yearly est. Auto-Apply 45d ago
Custom Framing Manager- Full Time
Michaels Stores 4.3
Customer service manager job in Portage, MI
Store - PORTAGE, MI Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results * Develop and coach the team selling behaviors * Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager * Achieve your KPI's and manage the framing team to achieve their role KPI's * Review sales and production workload and build plans and sales floor time for networking. * Manage and execute the inventory management processes as assigned * Manage and execute shrink and safety programs. * Serve as Manager on Duty (MOD) * Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development * Partners with MOD's daily on the expectations of framing and other framers. * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others * Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget * Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment * Acknowledge customers, help locate product and provide solutions * Assist with Omni channel processes Other duties as assigned Minimum Type of experience the job requires * Basic computer skills Preferred Type of experience the job requires * Previous custom framing experience is preferred * Retail management experience * Experience leading a sales team Physical Requirements * Regular bending, lifting, carrying, reaching and stretching * Ability to move throughout the store * Ability to remain standing for long periods of time * Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment * If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
$52k-81k yearly est. Auto-Apply 51d ago
LEER Group - Customer Service-Expeditor
JB Pointdexter & Co
Customer service manager job in Elkhart, IN
Overall Responsibilities: An expeditor is responsible for facilitating the flow of work and materials to and from various work sites or departments as quickly as possible. This person will examine production and work order assignments to ensure compliance with production plans. This may include liaising with department supervisors to establish work progress. Main responsibilities include tracking orders, handling delivery delays, coordinating shipping, and ensuring that all orders have been shipped out. RESPONSIBILITIES: Enter production schedule based on shipping dates and instructions from Shipping Manager and Production Manager. Work with customer service to coordinate the timing and means of delivery Make changes to production units based on feedback from Customer Service Handle any issues related to shipping delays. Find solutions to errors, and other problems as they arise. Work with various departments to determine the quantity and units required. Keep track of all inventories of units on hand Review and track all order due dates Track orders from placement through delivery Ensure that units are transferred to each department in a timely manner. Print and distribute scheduled production work orders and reports. Performs other clerical duties. Characteristics and skills: Solid mathematical skills. Basic computer skills Understanding of the product being procured Good mechanical aptitude Some experience in a manufacturing or delivery setting Excellent communication skills Ability to collaborate with many different teams. Excellent planning skills, organizational skills, and attention to detail Problem-solving skills Educational and other requirements: High school diploma or equivalent required; college coursework or other formal training in related field preferred. At least two years of related experience required. Must have a passion for safety, workplace organization and continuous improvement. #LI-DNI
$30k-45k yearly est. 17d ago
Area Service Manager
Trane Technologies Plc 4.7
Customer service manager job in South Bend, IN
At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What's in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Trane in Fort Wayne, IN / South Bend, IN is hiring an Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction. Thrive at work and at home: * Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE! * Family building benefits include fertility coverage and adoption/surrogacy assistance. * 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. * Paid time off, including in support of volunteer and parental leave needs. * Educational and training opportunities through company programs along with tuition assistance and student debt support. * Learn more about our benefits here! Where is the work: On-Site (5 days). What you will do: * P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales). * Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment. * Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work. * Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible. * Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites. * Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location. What you will bring: * 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades). * 3+ years experience managing and coaching large teams and organizing work schedules. * Project management skills to oversee and drive successful project execution for startups and customer requests. * Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset. * Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. * We prioritize practical experience, relevant skills, and alignment with our leadership principles. Compensation: Base Pay Range: $88,500 - $127,1000. Total compensation for this role will include a commission/incentive plan. * Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. * Benefits vary by region, business alignment, union involvement and employee status. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
$88.5k-127.1k yearly 56d ago
Customer Service Manager
Mr. Handyman 3.6
Customer service manager job in Kalamazoo, MI
Growing Home Improvement & Home Maintenance contractor looking to hire an experienced Customer Service Manager/Customer Concierge. This is an opportunity for an experienced team player to assume a role with growth potential at a company with a solid reputation in the Kalamazoo market. The ideal candidate will have worked in construction or property management and be familiar with construction concepts and terminology. Duties include, but are not limited to: - Day to day management of an office (phones, receiving, inventory mgt., office staff scheduling) - Responding to inbound customer inquiries via phone/email - Lead follow up, customer booking; scheduling of work - Appointment confirmation calls, customer satisfaction calls - Staff performance metrics - Service Technician schedule management and dispatch We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled. This position requires: - Must be focused, fearless yet friendly on the phones . . .. Customers are the reason we exist. 100% customer satisfaction is always our goal - Due to substantial customer contact, a clear voice and excellent communication skills are a must - Strong desktop computing skills, including Microsoft Windows, Office, and Outlook are required. Must be able to quickly learn proprietary computer applications and become proficient in their use. - You must be punctual, well organized and comfortable in a dynamic environment. You must seamlessly juggle required daily activities with the interruption of inbound customer inquiries and Technician dispatch - Initiative, follow through, attention to detail and independent work skills are a must - Must be able to think ahead, anticipate problems and develop solutions - Above all, you must be customer focused. You are the voice of the company to most customers. - Prior sales and marketing experience is a plus Don't let the Handyman name fool you, we are a licensed contractor, do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Prior construction industry experience (in any capacity) is not a 'must have' but is highly desired. This is a full time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position and we also offer 6 paid holidays/year after qualification period is met. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team. Compensación: $16.00 - $22.00 per hour For over 20 years, Mr. Handyman franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman franchised system. Each Mr. Handyman franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$16-22 hourly Auto-Apply 60d+ ago
Customer Experience Coordinator-Part Time
The TJX Companies 4.5
Customer service manager job in Warsaw, IN
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 650 W 300 N Location: USA TJ Maxx Store 1291 Warsaw INThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 6d ago
Nutrition Services Lead
Corewell Health
Customer service manager job in Saint Joseph, MI
Join our Nutrition Services team at Corewell Health and make a difference in the lives of our patients and their families. As a Lead Technician, you'll be responsible for ensuring that our services are delivered in a cost-effective and efficient manner. You'll monitor the delivery of high-quality food and nutritional services to our patients, employees, and visitors, and make key decisions to solve departmental concerns. Communication and collaboration with other team members are essential to ensure continuity of service and help foster a positive work environment. Essential Functions Teaches and maintains correct sanitation and personal hygiene procedures throughout assigned areas, e.g., following proper dress code. Completes assigned quality assurance monitors. Applies reasonable judgment to the interpretation of hospital and departmental policies and procedures. Oversees day-end cash out and daily deposits. Makes cash register program changes, when applicable. Ensures proper preparation and services meals. Ensures proper storage of food items as required, labeling and dating items per standard. Responsible for the training of new staff. May lead new hire department orientation or perform other technical tasks within the designated area of responsibility. Qualifications Required High School Diploma or equivalent 1 year of relevant experience in food service, preferably in health care setting or related field. CRT-Accredited Food Protection Manager, CFP - ANSI National Accreditation Board ANSI National Accreditation Board 90 Days Preferred Associate's Degree in Hospitality or Nutrition. 1 year of relevant experience in leadership. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph Department Name Nutrition Java City Coffee Shop St Joseph - Niles and St Joseph Hosp Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 7:00 a.m. to 3:30 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.
$54k-106k yearly est. Auto-Apply 7d ago
Lead Fleet Services
Ervin Cable 4.2
Customer service manager job in Elkhart, IN
**Discover a more connected career** A successful Fleet Services Lead shall assist with administration of vehicle operation program to determine areas for increased training and emphasis on accident prevention; collects statistical and fiscal data on USDOT, IRP, IFTA, and UCR compliance. At a minimum, the position requires a good working knowledge of DOT regulations; proficient in the use of word processing and spreadsheet software with emphasis on Microsoft Office; ability to use a computer and other office related equipment; ability to read, understand, interpret, input, and analyze data. **Connecting you to great benefits** + Weekly Paychecks + Paid Time Off, Parental Leave, and Holidays + Insurance (including medical, prescription drug, dental, vision, disability, life insurance) + 401(k) w/ Company Match + Stock Purchase Plan + Education Reimbursement + Legal Insurance **What you'll do** + Supervise, develop, and provide leadership to employees and supervisors of an assigned area, department, or project(s). + Review tasks and reports to ensure accuracy, completeness, and compliance. + Develop processes to ensure completion of tasks in support of an assigned area, department, or project(s). + Communicate with employees, contractors, vendors, and/or customers to assist an assigned area, department, or project(s). + Additional Duties as assigned. **What you'll need** + Associates degree or related work experience. + Previous supervisory and/or managerial experience. + Project management skills including planning, organizing, and coordinating tasks. + Authorized to work in the United States. + Successful completion of pre-employment drug screen, background, and motor vehicle record check. **Why grow your career with us** Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. **Building stronger solutions together** Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$44k-73k yearly est. 9d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Elkhart, IN?

The average customer service manager in Elkhart, IN earns between $28,000 and $91,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Elkhart, IN

$51,000

$28,00010%

$51,000Median

$91,00090%

What are the biggest employers of Customer Service Managers in Elkhart, IN?

The biggest employers of Customer Service Managers in Elkhart, IN are:

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Customer Service Manager Elkhart, IN Jobs

Customer service manager jobs in Elkhart, IN - 724 jobs

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