Customer service manager jobs in Euless, TX - 2,941 jobs

Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit. We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth. We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity. Benefits Day Shift (No Overnights) Paid Holidays 401(k) Plan w/ match Full benefit package including medical, dental, vision, life, disability and supplemental plans. PTO & Sick Time Position Summary: The Customer Service Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi-time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction. Key Responsibilities: Oversee daily operations of a multi-time zone call center supporting customers, dealers, and internal teams. Lead, coach, and develop a team of customer service and inside sales representatives to meet performance metrics, quality standards, and response time goals. Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones. Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries. Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently. Analyze service trends, identify operational gaps, and implement process improvements. Create and maintain customer service SOPs, scripts, and training materials. Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards. Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement. Ensure compliance with company policies, customer requirements, and industry best practices. Recruit, hire, and train new team members as needed. Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction. Qualifications 3-5+ years of customer service leadership experience, preferably in a distribution, logistics, or automotive accessories environment. Proven experience managing a multi-time zone call center. Strong background in coaching, performance management, and staff development. Excellent communication, problem-solving, and conflict-resolution skills. Strong ability to analyze metrics and optimize operations. Experience with Five 9 CRM, call center systems, and order/logistics platforms. Ability to work in a fast-paced environment and manage competing priorities. High level of professionalism and customer-oriented mindset. Automotive, aftermarket parts, or distribution industry experience. Knowledge of ecommerce order flow, RMA processes, and warehouse operations. Ability to lead cross-functional initiatives and improve operational efficiency. Bilingual (English/Spanish) a plus. NetSuite experience a bonus.

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Key Responsibilities: Lead the relationship, implementation, and success of one of Buildots' largest clients. Responsible for the smooth operations of the project and primary point of contact for the entire project team. Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Understand the complexities and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Background of at least 5 years in Civil engineering /construction project management Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. Great analytical and technical skills Experience as a VDC Manager in construction projects - Advantage Good vibes and a sense of humor - a must-have! You must be able to visit the project site 4 days a week *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Customer Service Manager - HVAC, Plumbing, Electrical (Warranty & Service) We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customer service operations, improving customer satisfaction, and ensuring efficient communication between departments. General Responsibilities Customer Service Leadership: Lead and manage the customer service team, ensuring high-quality support across all trade divisions. Develop and implement customer service policies, procedures, and best practices. Train and mentor customer service representatives to enhance service delivery. Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction. Operations & Process Improvement: Coordinate with sales, logistics, and technical teams to provide seamless customer support. Identify and implement process improvements to enhance efficiency and reduce response time. Utilize CRM systems and other tools to track customer interactions and service metrics. Ensure compliance with company policies, industry regulations, and trade-specific requirements. Customer Relations & Satisfaction: Act as the main point of contact for escalated customer issues and work to resolve them effectively. Develop customer retention strategies and gather feedback for continuous service improvement. Analyze customer trends and provide insights to management for business growth opportunities. Reporting & Performance Management: Monitor key performance indicators (KPIs) related to customer service, response time, and satisfaction levels. Generate reports and provide recommendations to improve service standards. Conduct periodic performance evaluations of the customer service team. Qualifications Bachelor's degree in Business Administration, Customer Service, or a related field (preferred) or combination of experience and education. Minimum of 5 years of customer service experience, with at least 2 years in a managerial role. Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus. Strong leadership, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Proficiency in CRM software, Microsoft Office Suite, and customer service platforms. Ability to manage multiple priorities in a fast-paced environment.

An established industry player is seeking a dedicated operations professional to enhance client satisfaction and retention. In this pivotal role, you'll oversee client onboarding and offboarding processes, ensuring smooth transitions and effective communication. Your expertise in Amazon Seller Central and project management will be crucial as you manage the Amazon support desk and monitor client progress. This role offers an exciting opportunity to make a significant impact, fostering long-term relationships and driving performance improvements for clients. If you thrive in a fast-paced environment and are passionate about eCommerce, this position is perfect for you. #J-18808-Ljbffr

The Enterprise Customer Success Manager is a highly experienced, field-facing strategic partner responsible for strengthening customer relationships and advising on processes that lead to more effective outcomes for investigations. Drawing on command-level experience in policing and significant exposure to investigative operations, Enterprise CSMs guide agencies in maximizing the impact of LeadsOnline's investigative and intelligence solutions-driving adoption, operational success, and long-term results. Enterprise CSMs focus on our largest customers in the nation (e.g., top ~300) and key regional stakeholders-building executive-level relationships, modernizing investigative practices, elevating intelligence-led policing strategies, and ensuring high-impact utilization of LeadsOnline tools. This role blends relationship leadership, investigative strategy consulting, program development, interagency coordination, and cross-functional collaboration. Overarching Objectives: Ensure optimal health and outcomes for existing investigative/intelligence programs Support successful onboarding, implementation, and adoption of LeadsOnline investigative technologies Drive program awareness, sustainability, and long-term growth across major agencies Key Responsibilities 1. Customer Engagement & Success Build trusted relationships with command-level leaders, understand agency operations, and guide them toward stronger investigative outcomes. Develop deep and broad strategic relationships with command (e.g., Chiefs, Deputy Chiefs, Majors, Lieutenants, Intelligence Unit leaders, etc.) Conduct executive briefings to communicate and share ongoing value Serve as a Enterprise liaison between command staff and the LeadsOnline ecosystem-ensuring alignment, continuity of service & relationship, and a shared understanding of priorities & objectives. Offer pointed and ongoing recommendations to improve & implement investigative best practices-including best use of LeadsOnline products & resources, training, digital evidence workflows, and cross-unit coordination. Analyze agency performance data (usage, outcomes, investigative metrics, trends) to prioritize outreach and guide engagement approaches. Maintain a high-touch cadence with major agencies to drive satisfaction, trust, and long-term partnership. 2. Onboarding & Adoption Ensure major agencies achieve a seamless onboarding experience-leading to early success, strong adoption, and operational readiness. Develop onboarding roadmaps with consideration for command staff, detectives, analysts, special investigations units, and digital evidence teams as applicable. Coordinate training, setup, and operational rollout with Sales, Implementation, Support, and Training teams. Deliver hands-on, scenario-based walkthroughs that reflect real investigative challenges and workflows. Monitor early usage trends & engagement-views, case creation, queries, analytics use across command/users-and intervene to strengthen adoption. Support achievement of early wins: cases advanced, cross-jurisdictional intel gathered, case/query 'hits', inter/cross-agency connections, etc. 3. Drive Program Growth Accelerate investigative and intelligence program maturity, expand services across units/agency, and identify strategic opportunities for growth. Educate agencies on advanced investigative techniques & processes, analytics & intel strategies, and capability gaps to fill. Recommend complementary products, configurations, or workflows (e.g., LeadSuite integrations, NightHawk features & expansion). Lead or participate in regional workshops, state or countywide leadership/intelligence meetings, and national law enforcement conferences. Support city, county, or state-level justification efforts, including legislative briefings, command presentations, funding strategies, and program proposals. 4. Renewal & Retention Management Ensure program stability and continuity by monitoring account health, renewal timelines, and early indicators of risk. Track usage trends, staffing changes, investigative priorities, and organizational shifts to identify early signs of churn risk. Partner closely with Sales on renewal strategies-including pricing, multi-year planning, expansion opportunities, and leadership transitions. Maintain proactive communication with agencies to reinforce value, ensure continued alignment, and strengthen long-term retention. Address escalations quickly and professionally, coordinating with Product, Sales, and Training/Support to resolve operational issues. Assist agencies with budgeting, funding strategies, grant support, and long-term sustainability planning. 5. Operational Collaboration & Thought Leadership Represent the voice of major agencies, contribute to internal alignment, and support national leadership in investigations best practices. Provide structured and actionable feedback to Product, Engineering, Support, Training, Marketing, and Leadership based on agency needs and trends. Contribute to and lead pilots, strategic initiatives, and partnerships with local, state, regional, or federal entities. Support product improvement efforts-helping shape workflow enhancements, training content, best-practice guides, and investigator/analyst resources. Develop or contribute to case studies, success stories, operational wins, and thought-leadership content to elevate the broader investigative community. Represent LeadsOnline as a Enterprise advisor and leadership partner at conferences, association events, intelligence summits, and investigative leadership gatherings. Collaborate across departments to ensure customer journey excellence and optimal positioning for growth. Why Join LeadsOnline? Mission-Driven Impact Your work directly supports law enforcement agencies in solving crimes and serving communities. Every deal you close has a real-world impact. Growth & Career Development We invest in our people. From onboarding to ongoing training, you'll have access to tools, coaching, and advancement opportunities, whether into larger accounts or future leadership roles. Compensation & Benefits Competitive base salary Medical, dental, and vision coverage 401(k) with company match Robust PTO and flexible hybrid schedule Company-paid disability and life insurance Modern office in Plano with snacks, team outings, and a collaborative environment High-Growth Company Join a rapidly scaling company with a respected product used by thousands of agencies. Your success directly drives our momentum and innovation. Our Core Values Service - We put clients, communities, and teammates first. Energy - We bring passion, persistence, and positivity to our work. Ownership - We act with accountability and drive change. People - We treat others with respect and win as a team Ready to Make a Difference? If you're an experienced, high-performing client success professional who wants to enforce adoption and drive value of a product that truly helps people, we want to hear from you. Join our high-energy team and become part of the force behind law enforcement success. Apply today to start your next chapter with LeadsOnline. LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

The Plant Manager is responsible for general supervision of all phases of plant operations including production, quality control, maintenance, receiving, and shipping. Responsibilities also include recruiting, hiring, and training personnel and facility/physical plant up-keep. They will work closely with the production team to increase productivity and profitability within the manufacturing operation. Essential Functions: Provide leadership for the successful day-today operations of the facility. Work closely with quality personal to review product consistency to determine trends and areas of improvement. Review established production schedules to ensure established inventory levels are met. Coordinate the hiring and training of all manufacturing personnel. Monitor operation expenses and research ways to reduce while maintaining product quality. Work to ensure all members of the manufacturing team are aware of safety policies to provide a safe workplace to our employees. Maintain and support a superior safety and housekeeping program. Analyze workforce requirements. Conduct performance reviews and provide coaching and guidance to all operations employees. Encourage and promote operating in a continuous improvement environment. Remove production constraints; allocate human and equipment resources and direct production employees to attain all established goals. Remove waste and constraints from the production process to improve efficiencies and enhance productivity. Work with purchasing manager to develop and improve supplier relationships. Coordinate scheduling of manufacturing operations and maintenance. Must be a team player. Other duties as assigned. Competencies: Business Acumen. Communication Proficiency Project Management Time Management Collaboration Skills Personal Effectiveness/Credibility Flexibility Stress Management/Composure Required Skills / Abilities: BS degree or equivalent; or four to six years' related experience or training; or equivalent combination of education and experience. Proven managerial experience Strong team building, decision-making and people management skills. Adequate knowledge of business and management principles (budgeting, strategic planning, resource allocation and human resources). Be knowledgeable of safety, quality, productivity, demand creation, inventory, and stewardship processes. Multi-tasking and organized. Able to maintain a dependable and flexible work schedule. Ability to create accountability and to lead by example. Excellent interpersonal skills and communication with all levels of management. Supervisory Responsibility: This position oversees the operations of a particular facility. The role is responsible for all operations roles withing the facility. Work Environment: This position operates in a manufacturing environment. At times, the employee will be exposed to manufacturing environment, including forklift traffic, fumes, noise, and operating manufacturing equipment. Physical Demands: While performing the duties of this job, the employee is regularly required to squat. Must be able to bend at the knees, and flexible enough to work in awkward positions. Must be able to stand and work on your feet for extended periods of time. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and talk or hear. Must be able tolerate fluctuations in temperature and humidity. Must be able to work with hands and have the manual dexterity to use misc. hand tools (i.e. hammer, screwdriver etc.). Specific vision abilities required by this job include distance vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Thursday, 6:00 a.m. through 4:30 p.m. May also require some weekend work. Travel: No travel is expected for this position. Required Education and Experience: Bachelor's degree or four years' related experience or training; or equivalent combination of education and experience Preferred Education and Experience: Bachelor's Degree Manufacturing experience Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. OTR Engineered Solutions, Inc is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

The ideal candidate will have experience managing both a production facility and a team. They should be able to analyze each step of the manufacturing process and make effective use of resources to deliver desired outcomes. The candidate will also have an ability to follow safety and compliance guidelines diligently in order to create a healthy work environment for all employees. Responsibilities Oversee plant operations such as budget, production schedule and stock Maintain clean and safe workplace Analyze production costs and inventory to establish areas for improvements Ensure adherence to rules and workplace policies Examine processes and design plans to effectively use available resources Qualifications Bachelor's degree in Engineering or relevant field 6+ years of Aerospace supplier experience MUST HAVE experience in metals manufacturing Experience in plant management and manufacturing operations Strong communication, management and supervisory skills Strong budget and P&L experience Ability to interact with customers and keep quality standard excellence

High-Volume Packaging Manufacturing Forth Worth, Texas QLM Search is partnering with a long-established, market-leading packaging manufacturer to appoint a Plant Manager at a large-scale, strategically critical site within its North American network. The business has strong heritage, leading market positions, and a proven record of consistent growth and profitability. With continued investment in assets, technology, and people, and strong demand from blue-chip FMCG customers, it is carrying clear momentum into 2026 and beyond. The Role Reporting to the Regional Vice President, as Plant Manager you will lead an established management team and own site performance and execution, with direct impact on profit, reliability, quality, service, and safety. You will lead all site functions, drive bottom-line performance through productivity and efficiency, own CapEx and maintenance (MRO), and embed a manufacturing excellence and continuous improvement culture in a high-speed environment. Your Background You are a hands-on Plant Manager and manufacturing leader with experience in high-volume packaging or food / beverage filling operations, strong operational excellence capability, and a track record managing large teams and asset-intensive sites. This is an excellent Plant Manager opportunity to lead a flagship plant that matters within a high-performing group. Apply or get in touch with us at QLM Search to discuss further.

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

ABOUT THE ROLE CountryPlace Mortgage is seeking a Commercial Relationship & Servicing Supervisor in commercial lending operations. Based in our Plano, TX headquarters, this role is instrumental in driving strategic account management, leading process development and operational improvement, and developing team capabilities. The Commercial Relationship & Servicing Supervisor serves as a subject matter expert and requires a high degree of independence, strategic thinking, and cross-functional collaboration, with regular engagement across credit underwriting, Regional Sales Managers, Retailers, manufacturing partners, auditors, and vendors. This position combines high-level commercial account servicing responsibilities with strategic business relationship functions. You will play a key role in managing complex dealer accounts, designing scalable processes, and cultivating new relationships to expand our lending footprint. The ideal candidate is a seasoned professional who thrives in a fast-paced environment, brings a consultative approach to client engagement, and demonstrates strong strategic thinking and leadership capabilities. ESSENTIAL DUTIES & RESPONSIBILITIES Strategically engage with factories and dealers to manage high-value commitments Design, implement, and manage departmental processes to improve efficiency, accuracy, and scalability Identify operational gaps and lead resolution efforts through process redesign and documentation Develop and maintain SOPs, training guides, and workflow documentation Monitor KPIs and operational metrics, presenting insights and recommendations to leadership Lead cross-functional initiatives to align commercial lending operations with broader business goals Champion system enhancements and automation opportunities, including Solifi optimization Support internal audits and compliance reviews, ensuring adherence to regulatory and company standards Serve as a liaison between account management and underwriting to ensure process alignment Oversee and approve complex invoice and MCO transactions with minimal oversight Analyze credit line utilization trends and advise on optimization strategies Lead reconciliation of monthly billing statements and ensure financial accuracy Facilitate payment processing and troubleshoot exceptions Coordinate third-party inventory inspections and lead resolution of audit discrepancies Perform payoff workflows, ensuring compliance and timely document delivery Lead onboarding for new dealers, delivering expert-level training and support Review and authorize pending orders, applying advanced credit and curtailment analysis Ensure accurate and timely data entry into Solifi for approved orders Provide strategic payoff guidance to dealers and third-party lenders Perform document distribution upon loan payoff Implement delinquency management strategies and lead recovery efforts Partner with underwriting to assess and recommend credit line adjustments Manage Help Scout communications and ensure timely resolution of escalated issues Foster long-term dealer and supplier relationships, acting as a strategic consultant Audit inspection reports and lead resolution of complex unit discrepancies Lead financial documentation collection for annual reviews, ensuring compliance and completeness Draft and execute formal collection communications, supporting legal and credit recovery efforts Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence Mentor peers and junior Account Managers on best practices and process adherence Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision-making Collaborate with the CPM Business Relationship Managers and CPM Retail Sales team to process and route for approval dealer eligibility for retail financing programs POSITION REQUIREMENTS, CAPABILITIES & SKILLS Strategic, self-directed, and highly accountable Excellent interpersonal skills and ability to build rapport across diverse teams and clients Proven ability to design and manage complex operational processes Exceptional interpersonal and leadership skills Mastery of written, verbal, and presentation communication Bilingual proficiency preferred Expert-level proficiency in Solifi preferred Proven ability to manage high-risk accounts and complex collections Consultative approach to client service, balancing business goals with relationship management Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights MINIMUM QUALIFICATIONS Bachelor's degree required, in Finance, Accounting, or Business 3+ years of commercial loan servicing in manufactured housing, auto, RV, or marine OR 5+ years of commercial loan servicing in finance or banking Advanced spelling and grammar skills Working knowledge on applicable computer software systems to include Microsoft Office and internal software WE OFFER Competitive Salary Medical/Dental/Vision Insurance Paid Holidays 401K Match Generous PTO FSA/HSA Plans Life /Disability/Accidental Insurance and much more!

What makes this role important at Ipsos? We are seeking an experienced Task Manager/Call Center Manager to oversee daily operations at a telephone data collection center (DCC). This critical supervisory role serves as the operational bridge between the Project Manager and frontline data collection staff, ensuring the successful collection of establishment data. The Call Center Manager will lead a team, drive quality control initiatives, and ensure all performance standards are met while maintaining data integrity requirements. This role reports to the Project Manager, Data Collection Program. What you can expect to be doing: Operational Leadership Serve as primary liaison between contractor Project Manager and all subordinate DCC staff Act as the main point of contact with the DCC Manager regarding all center operations Oversee daily operations ensuring smooth workflow across all data collection activities Coordinate with counterpart Call Center Managers at other DCCs to share best practices and maintain consistency Team Management & Supervision Supervise and assign workloads to Supervisors and their respective interviewer teams Monitor staff productivity using business intelligence tools (SAP Crystal Reports) Ensure optimal staff coverage during operating hours (6 AM - 7 PM local time) Manage staff scheduling to maintain appropriate mix of on-site and telework personnel per approved Telework Plan Coordinate coverage for address refinement, enrollment, collection, and edit reconciliation activities Performance Management Analyze daily/weekly performance reports to ensure metrics are consistently met Identify performance gaps and implement immediate corrective actions Conduct regular team meetings to communicate performance metrics and improvement strategies Provide input for monthly performance reports submitted to Project Manager Quality Control & Compliance Direct and supervise all quality control activities at the DCC level Monitor compliance with data integrity requirements and confidentiality protocols Oversee edit reconciliation processes ensuring timely resolution of data quality issues Ensure data quality by monitoring that interviews and supervisors are following all established protocols and procedures Investigate potential data quality cases and coordinate with Project Manager / Quality Assurance Lead on findings Monitor interviewer call recordings to identify training needs and best practices Training & Development Direct and supervise all training activities at the DCC level Identify individual and team training needs based on performance data Work with Supervisors to implement targeted coaching and mentoring Workflow & Process Management Distribute daily case assignments using CATI system Monitor case progression through various collection stages Communication & Reporting Participate in regular meetings with DCC Manager Provide daily operational updates to Project Manager Communicate policy changes and procedural updates to all DCC staff Document and escalate technical issues, system problems, or resource constraints Maintain comprehensive documentation of operational decisions and process improvements Special Projects & Initiatives Support testing of new software and procedures Provide feedback on system enhancements and process improvements Assist in development of best practices and standard operating procedures Support phase-in/phase-out activities during contract transitions This might be the job for you if you have: Minimum Qualifications U.S. Citizenship required due to government contract High school diploma or equivalent; OR three years of relevant experience at a Call Center Manager role Proficiency in Microsoft Office Suite or equivalent software Proficiency in analyzing reports to monitor performance and assign workloads Strong analytical skills with ability to interpret data and identify trends Working Hours: Able to work on-site during standard operating hours with limited telework flexibility Operating hours: 6 AM - 7 PM (local time zone) Within commuting distance of assigned DCC Occasional overtime may be required during peak collection periods Preferred Qualifications Associate or bachelor's degree in business, public administration, or related field 3+ years of supervisory experience in call center or data collection environment Experience with government contracts or data collection programs Proficiency with SAP Crystal Reports or similar business intelligence software Knowledge of Computer Assisted Telephone Interviewing (CATI) systems Experience managing teams of 10+ employees Understanding of survey methodology and quality control principles Experience with remote team management and telework coordination If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $90,000 to $95,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. What's in it for you: At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AD1 #LI-Onsite

ABM Industries is seeking a dynamic and experienced Aviation Operations Manager Cabin Services oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinat Operations Manager, Operations, Aviation, Manager, Service, Manufacturing, Property Management

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Company Don Lee Farms is a multigenerational, family-run food manufacturer producing burgers, bowls, and tacos for leading national retailers including Trader Joe's, Costco, Walmart, and Sam's Club. We operate at scale with a focus on food safety, operational discipline, and consistent execution across both branded and private-label products. Role The Plant Manager owns day-to-day manufacturing performance of the facility. This role is fully accountable for safety, quality, service, cost, and people. The Plant Manager leads production, quality, maintenance, sanitation, and warehouse teams to ensure products are made safely, on time, and to specification-every shift, every day. This is a hands-on, on-site leadership role. Responsibilities • Own plant performance across safety, food safety, quality, labor, yield, uptime, and cost. • Ensure full compliance with USDA, GMP, HACCP, OSHA, and company standards. • Set expectations, drive accountability, and develop supervisors and department leaders. • Run daily operations reviews and ensure clear communication across shifts. • Partner with Quality to prepare for and execute internal, customer, and regulatory audits. • Drive corrective actions, root cause analysis, and continuous improvement initiatives. • Oversee production planning and execution to meet customer service and inventory targets. • Partner with Maintenance to ensure equipment reliability, preventative maintenance, and capital planning. • Support new product launches and process changes with R&D and Operations. • Identify operational risks early and take decisive action to prevent disruptions. • Build and sustain a culture of ownership, discipline, and teamwork. Requirements • 5+ years of leadership experience in food manufacturing operations. • 5+ years managing supervisors or managers in a production environment. • Strong understanding of food safety systems, GMPs, HACCP, and USDA environments. • Proven ability to lead in high-volume, fast-paced manufacturing operations. • Comfortable being on the production floor and holding teams accountable in real time. Preferred • USDA-regulated facility experience. • Frozen food or protein manufacturing background. • Experience operating mixed meat and vegetarian production lines. • Track record of improving yields, reducing downtime, and controlling labor and waste. Location In-person role based at our Mansfield, Texas manufacturing facility. Compensation Competitive and based on experience.

This Residential Hotel Manager is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction, and support to hotel employees; maintain a high-quality product. This Hotel General Manager will have an incredible 2 Bedroom and 2 Bathroom apartment with all utilities paid. Education & Experience · Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rates. · Support sales efforts as directed by the Management and the corporate sales organization. · Train front desk staff to successfully perform selling techniques and procedures for current promotions. Financial Results: · Provide input to the annual budget by forecasting changes in operating expenses and labor cost. · Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards. · Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances. · Execute company policies and procedures for purchasing. Guest Satisfaction: manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit. · Employee Satisfaction: Train and develop employees in accordance with Human Resources programs and guidelines. · Train staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. · Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards. · Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies. · Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages. · Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest. · Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover. Product Quality: · Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. · Manage the preventative maintenance and quick-fix programs in accordance with company standards. · Receive satisfactory scores for product quality as measured by Medallia and take action to correct any deficiencies. MINIMUM EDUCATION: · Bachelor's Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable. 5 years as Hotel General Manager or other hotel management role. Physical Requirements · Must be able to sit or stand for long periods at a time. · May be required to do light lifting or carrying. · Capable of working in a fast-paced environment and in stressful situations. · Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. · May be required to walk and/or stand for long periods of time. · Must be flexible in work hours/days. · Must possess a valid driver's license. General Requirements · Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access. · Must have full knowledge of Hotel Management and Operations. · Must have effective oral and written communication skills. · Must have good analytical skills and decision-making ability.

Line and Shine Services Company: Line and Shine Services - Parking Lot Striping, Power Washing & Property Maintenance About Us At Line and Shine Services, we don't just stripe parking lots and pressure wash properties - we help multifamily and commercial properties shine . With a reputation for precision, reliability, and customer-first service, we're growing fast and looking for a General Manager who embodies the same entrepreneurial spirit that built this company from the ground up. Who We're Looking For We're not looking for someone who does the bare minimum. We're looking for someone with hustle. The kind of leader who: Sees the details that others miss, and knows that small things make the big difference. Leads from the front, setting the standard in effort, attitude, and accountability. Is teachable and humble, always looking to grow - but still confident enough to take charge. Treats the business like their own, because to us, we need a leader who acts like it is their baby. Goes the extra mile every time - not because someone told them to, but because that's who they are. We can teach you the technical side of the job. What we can't teach is hustle, drive, and pride in your work . That's innate. If you've got it, we want you. What You'll Do Oversee day-to-day operations of our crews and services (striping, pressure washing, property maintenance). Lead and inspire a team of technicians - balancing accountability with respect. Manage scheduling, quality control, equipment maintenance and customer communication. Bid and Build relationships with customers. Grow the business, our offerings and customer base. Spot inefficiencies and fix them before they become problems. Work alongside ownership to grow the business, expand service lines, and increase profitability. Represent Line and Shine Services with professionalism, energy, and passion. What We Require Strong leadership skills with a “servant leader” mindset. You will be out of the office working on job sites as much as in the office. Entrepreneurial drive - you treat the business like it's yours. Excellent communication and organizational skills. Ability to problem-solve under pressure. Valid driver's license; willingness to be in the field when needed. Experience in property services, construction, or related fields is a plus - but not required. We care more about your hustle and leadership potential than your résumé. Why Join Us Opportunity to take ownership of a growing company's operations. A culture that rewards initiative, hard work, and innovation. Competitive pay + performance-based growth opportunities. Work directly with founders who understand the grind - and value hustle. Pay: Salary Plus bonuses comp plan. Base starts at $45,000 a year depending on experience. How to Apply If you're tired of clock-watchers, politics, and mediocrity - and you're ready to prove you've got the heart, hustle, and leadership to take Line and Shine Services to the next level - we want to hear from you. We don't hire employees. We hire hustlers with grit. If that's you, apply today.

UWorld has helped millions of undergraduates, graduates, and professionals successfully prepare for high-stakes accounting, finance, graduate school, high school, legal, medical, nursing, and pharmacy exams. Our 750+ professionals - from accomplished doctors, practicing nurses, and experienced lawyers to in-classroom educators, visionary finance experts, and skilled scientists - take great pride in crafting exam-like test questions, detailed answer explanations, vivid illustrations, and precise videos that make really hard stuff easy to understand for students. We are passionate about creating an inclusive environment where everyone feels valued while providing value to the students, educators, and partners who trust us to provide the highest-quality educational content and study tools on the market. UWorld has a need for a Director of Customer Experience to lead both of our dynamic Customer Care and Technical Accounts teams based out of Dallas, Texas. Reporting to the CTO, we are seeking a highly motivated professional who is passionate about developing a high-performing team while delivering an exceptional high-touch experience for our clients and customers. This is a strategic leadership role in which the incumbent will not only build out and lead the day-to-day function of the department, but will also anticipate and plan for future needs. If you are an action-oriented leader with a drive to deliver and measure high quality service, and have a proven track record of implementing best practices and process improvements, this is a great opportunity to join our growing e-learning company and to build a rewarding career. * Process Optimization - * Oversee day-to-day operations involving all customers including following responsibilities * Efficiently resolving customer concerns via phone calls/emails/tickets * Managing team member schedules * Monitoring individual and team performance and trainings * Enhancing quality of customer service delivered, ensuring compliance with service level agreements, etc. * Oversee day-to-day operations involving B2B customers including following responsibilities * Setting up best-in-class processes for onboarding users. * Handling, resolving, and routing business inquiries/issues in a timely manner * Setting up productive cross-team communication channels between sales, technology, accounting, and marketing to provide an efficient customer service experience * Establish best-in-class practices for the team to adhere to including processes related to ticket intake, ticket resolution, escalation and incident management, etc. * Build out a knowledge base for the team to reinforce consistent and timely customer experience * Research, advocate, and implement cutting-edge technology solutions to improve the customer experience and operational efficiencies both on the B2B and B2C side * Measuring and Evaluating Service Excellence - * With a first call/contact resolution mindset, leverage data and trends to identify KPIs/metrics for monitoring success and driving continuous improvement of the customer experience * Audit calls and manage productivity of the team on a weekly, monthly, quarterly and yearly basis, providing coaching and performance improvement plans as needed * Developing a High-Performing Team - * Recruit, coach, inspire, and develop a world-class team capable of adapting in a consistently evolving and high-growth environment * Identify and retain key talent and cultivate pathways of career development and growth for the team * Communicating Effectively and Efficiently - * Set clear expectations and provide clarity for the team as it pertains to individual, departmental, and company goals * Ensure the team has the resources and skills to provide prompt and appropriate resolution for all customer concerns * Manage the flow of information accurately and appropriately * Advocating Interdepartmental Collaboration - * Work closely with leaders across Marketing, Sales, Software Development departments and other product launch teams to drive growth, productivity, and customer satisfaction * Identify and act on service gaps by obtaining buy-in and influencing key leaders to improve processes and to enable success * Bachelor's degree or equivalent experience * 10 years of progressive experience in a technical support, customer support, and/or call center environment, preferably in the SaaS or education industry * 5 years of experience leading and training a Customer Care team * Experience administering customer support tools and technologies, like CRMs and/or ticketing systems * Competitive compensation (contingent on experience) * Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time * A generous paid holiday schedule that includes the entire week of Christmas * Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance) * 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment) * Annual professional and career development opportunities available * Social Committee that offers an inclusive environment to get to know coworkers in a fun way * Daily on-site group fitness classes At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

Crown Block offers a fine balance between steak, seafood, and plant-based cuisine, featuring ingredients from regional farms, ranches, and the Gulf of Mexico. Its Rare Steak program embraces a range of offerings that includes Prime Beef, Texas Wagyu, and Japanese A5 Wagyu. Creative beverage program and diverse wine list. DESCRIPTION The General Manager will provide functional leadership and will be directly responsible for all front of house operations including but not limited to; a la carte service and catering/group events. The General Manager will work alongside and directly with the Executive Chef, with supporting responsibility and oversight of BOH operations, team leadership and development, beverage functions, guest and employee satisfaction, private and hosted events, and revenue targets. The General Manager will be responsible for the budgeting, forecasting and financial performance of the entire facility. This position will also promote Crown Block & Crown Room and act as a positive role model and representative of Blau & Associates. The ideal candidate will have excellent written and verbal communication skills. Computer skills are also required as well as proficiency in Microsoft Office Suite products including, but not limited to Word, Outlook, and Excel. Due to the fast-paced nature of the business, the ability to multi-task and work under pressure while still being detail oriented is imperative. OBJECTIVE Responsible for the successful achievement of all financial, quality and service goals for the organization along with the Executive Chef Monitor and ensure the highest service standards possible, prioritizing guest and employee satisfaction Interact directly with our guests to provide welcoming, friendly service and to proactively solicit/receive feedback on quality of food and service and respond accordingly Help plan and execute staffing, training, and supervision for all department team members Possess a working knowledge of all department and company policies and procedures Assist in identifying and developing promotional opportunities for the restaurant Perform tasks, assignments, and projects, meeting deadlines and surpassing expectations Direct others in completion of task or assignments; render advice and provide expertise or judgment based on information gathered Conduct interviews and make recommendations of candidates for new hires Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline Responsible for the timely evaluation and training of all direct reports, conducting introductory period and annual performance reviews to facilitate Maintain an open-door policy and addresses all team member concerns or challenges in a timely, professional, agreeable manner Conduct and participate in meetings with management and staff Represent the restaurant within the community, developing and maintaining relationships for the purposes of growing business as well as maintaining an excellent reputation as a company and operation Evaluate information to render an opinion or take action based on that information that will impact the department or function Enhance department effectiveness and proactively manage resources to eliminate excess cost or unnecessary expenditures Create a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction Provide administrative, operational, and logistical support as needed Responsible for confidential and time sensitive material Protecting the organization, guests and team members by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations Monitor the Facility and storage areas including the OS&E, FF&E, inventory, cleaning and repair schedules, finishes, fixtures and equipment Ensure that all property, furnishings, equipment and supplies are used according to proper instructions and intended use Additional duties as necessary and assigned by the Direct Report or their designated representative SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position is required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the business: Work towards property goals and objectives in conjunction with offsite corporate team. Provide constructive feedback to all departments including culinary, operations, and sales and marketing staff. Exhibits leader qualities and functions as determined by corporate team, to all employees. Additional duties as necessary and assigned. QUALIFICATION STANDARDS A minimum of 5 years of previous food and beverage management and 3 years General Manager experience Have strong leadership abilities, sound judgment, and knowledge of operations Experience working in food-centric concept, high volume but intimate atmosphere Exceptional organizational, verbal and written communication skills Excellent customer service skills and experience working with VIP and regular clientele Ability to multi-task and perform calmly in a fast-paced environment Exceptional organizational, verbal and written communication skills Strong attention to detail Experience in training and mentoring of staff, knowledge of inventory management, previous scheduling experience Excellent interpersonal skills to communicate with all levels of management and employees Ability to read, write & speak fluent English Strong computer skills are necessary to handle generating reports Flexible schedule Professional appearance and demeanor Must be able to work nights, weekends and holidays as needed Must maintain the mental and physical stamina to work extended shifts and days COMPENSATION AND BENEFITS Competitive Compensation Annual Bonus based on transparent, performance dependent standards Eligible to participate in family health insurance, $700 monthly covered by the company, as of the 1st day of the month following your date of hire Comprehensive dental and vision insurance Paid Time Off Promotional Opportunities Free Shift Meal Benefits: Dental insurance Health insurance Paid time off Vision insurance Shift: 10-hour minimum shift Weekly day range: Every weekend Weekends as needed Experience: Restaurant management: 5 years (Required) General Manager - Steakhouse: 3 years (Required) Food service: 3 years (Preferred) Ability to Relocate: Dallas, TX 75207: Relocate before starting work (Required)