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  • Customer Service Manager

    Mountain Pacific Bank 3.8company rating

    Customer service manager job in Bellingham, WA

    Mountain Pacific Bank is looking for a full-time Customer Service Manager to join our team. Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For, Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement. Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents. Your Role The Customer Service Manager is responsible for supervising and working with tellers and mobile branch drivers to ensure operational soundness, efficiency, and quality customer service. This position also proactively partners with the Branch Manager in leading a branch team to achieve service, sales, profitability, and operational excellence in accordance with Mountain Pacific Bank's Mission, Vision, and Values. Essential Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Supervises the branch teller line overseeing tellers and Mobile Branch Drivers. Assists with hiring, training, and evaluating direct reports. Ensures staff provides exceptional and professional customer service in accordance with Mountain Pacific Bank Service Standards, and staff proactively refers and sells bank products and services based on customer needs. Mentors and trains branch staff on service standards to foster growth of new & existing customer relationships. Ensures that staff follows bank policies, procedures, security requirements, and federal regulations. Assists Branch Manager with organizing and directing operational workflow to minimize risk and ensure efficient, effective procedures, practices, staff composition, and scheduling. Responsible for satisfactory audits. Ensuring accuracy and timely completion of said audits, certifications, compliance, and reporting. Ensures audit, security, and compliance issues and/or concerns are addressed and resolved in a timely manner. Acts as a liaison between branch and support departments. Maintains a comprehensive knowledge of products and services, operational policies and procedures and federal and state laws/regulations pertaining to compliance and branch operations. Resolves customer questions, concerns, and issues of a more complex nature in a timely manner to maintain optimal branch performance in service quality, accuracy, and efficiency. Manages risk prudently and makes/approves policy and procedure exceptions within assigned limits. Provides exceptional service and positively contributes to sales goals and overall success of the branch by recommending and referring bank products based on customer needs and by building and maintaining professional working relationships with all lines of business. Develops skills of staff through goal setting, coaching, problem resolution, delegation, and performance management. Works collaboratively with Management and Human Resources to recommend staffing levels and approve personnel actions such as hiring, terminations, promotions, transfers, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices. Assists Management with development of sales goals and strategies to ensure maximum profitability. Monitors branch income and expense. Represents the Bank in the local community through involvement in professional organizations, activities, and by attending civic and community group meetings and events. Responsible for monitoring branch and vault cash levels. Maintains and accounts for a cash drawer, processing transactions as needed. Supports Teller Line & Mobile Branch Driver. Acts as back up to New Account Representatives to open new accounts. Monitors supplies, furniture, equipment, and security levels ensuring the efficient operation of the branch. Monitors the physical appearance and condition of the branch and reports needed improvements to Management. Performs other related duties as assigned. What You'll Bring Excellent written and verbal communication skills. Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Effective leadership and managerial skills. Must be able to manage and develop a team, keeping them engaged and motivated. Advanced knowledge of all retail job functions, paying/receiving, operations, branch certifications, and in-depth working knowledge of all retail products and services, account, and legal documentation. Ability to manage multiple assignments, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Ability to work well both independently and collectively within a team environment. Ability to make decisions, resolve conflict, research, and solve problems. Proficient knowledge and use of MS Office products (Word, Excel, Outlook); and working knowledge of financial services industry core processing and automated banking systems, with the ability to learn and adapt to new technologies quickly. Required Education and Experience High school diploma or GED equivalent. Two or more years' recent experience in retail banking branch operations, sales, or new accounts. Equivalent combination of education, training and experience may be considered. Physical Demands While performing the duties of this job, the employee is constantly required to view computer screens, remain in a stationary position, and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the office to access file cabinets, office machinery, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Climate controlled business office environment. Ability to work in artificial light for extended periods of time. Noise level is usually moderate. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day. This is a full-time, in-person position: Monday through Friday; 40 hours per week. Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed. Travel Required Minimal (5%-10%) local, non-overnight travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Full-time in person Pay: $26.00 - $34.00 per hour Benefits: Bonus Opportunity (based on company and individual performance) 401(k) with matching contribution Comprehensive medical, dental, and vision insurance with 100% of employee base premiums covered. Healthcare and Dependent Care Flexible Spending Account Minimum of 10 paid vacation days per year*, with minimum of 15 paid vacation days after 1 year of employment. 2 additional PTO days annually** 11 paid holidays 8 hours of paid sick time per month* Paid Life, AD&D, and Long-Term Disability insurance Employee assistance program Referral program Tuition reimbursement Mountain Pacific Bank account and loan perks *pro-rated from start date and/or hours worked **granted every January 1st
    $26-34 hourly 5d ago
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  • Customer Service Manager

    Rairdon Auto Group

    Customer service manager job in Burlington, WA

    NOW HIRING: Customer Service Manager Rairdon's Kia | Burlington, WA | Full Time Compensation: $19.00 per hour; Bonus potential up to $1,500.00 per month for exceeding customer satisfaction scores and for meeting or exceeding review targets; $200-$500 service acquisition fee for individual purchases subject to terms of pay plan; all subject to terms of pay plan. Benefits: Medical, Vision, and Dental Insurance Voluntary Short Term Disability Insurance Voluntary Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance 6 Paid Holidays subject to completion of 90-day introductory period 401k plan with match, subject to completion of the introductory period and other eligibility requirements Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies. Rairdon's Kia is looking for candidates for a Customer Service Manager role in our dealerships! This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company. Responsibilities Focused on everything that affects the Customer Experience Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits Set a high standard. Hold short daily meetings with General Manager to present top priorities Attend weekly department head meetings Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations Complete all follow up calls post sale and post service to clients. Follow up customer concern process and identify underlying causes of issues Check Social Media platforms throughout the day and respond to all customer messages Maintain list of employees who need to complete training and review with employee/managers Qualifications Ability to handle multiple tasks Good social and interpersonal skills Strong record of positive Customer results Collaborative and eagerness to improve Attention to detail We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $19 hourly 11d ago
  • Account Manager - U.S. Customs Brokerage

    A & A Customs Brokers 4.2company rating

    Customer service manager job in Blaine, WA

    Department: Client Services Reports To: Client Services Manager (Direct) Dotted Line To: Manager of U.S. Operations Schedule: Full-time (40 hours/week). Working hours to be confirmed with the Client Services Manager. Position Summary The Account Manager - U.S. Customs Brokerage plays a key role in supporting new and existing clients by working closely with the Client Services, Sales, Operations, and Accounting teams. This role is responsible for coordinating successful U.S. client implementations-from reviewing onboarding documents and databases to supporting SOP development and training the operations team. As part of the Client Services team, the Account Manager will also support broader client-facing initiatives. This includes helping deliver timely communications to clients, assisting with proactive outreach, and taking ownership of selected accounts that require quarterly or annual business reviews. These reviews serve as structured check-ins to ensure expectations are met, service is aligned, and the partnership remains in good standing. Some reviews will be conducted jointly with the Canadian Account Manager to ensure a consistent client experience across both borders. This position serves as the first point of contact for operational inquiries directed to the Client Services team and helps drive issue resolution with internal teams. It supports internal coordination, improves client onboarding experiences, and ensures service consistency. The Account Manager will also support the rollout and ongoing use of a CRM system in the U.S. service environment. This is not a sales role, but strong collaboration with Sales is essential to support smooth handoffs, build strong client relationships, and ensure long-term account success. About A & A Customs Brokers For more than 40 years, A & A has specialised in customs brokerage and international trade-but we are not your typical broker. We pride ourselves on combining deep expertise with a people-first approach. Certified as a Great Place to Work by our employees Remote-first culture, giving you the flexibility to work from anywhere Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs Investment in your career growth with training and certification support, including: $2,000 bonus for completing your CCS designation $2,000 bonus for successfully completing the LCB exam and earning your license Our culture is values-driven-we collaborate, innovate, and celebrate wins as a team. At A & A, we believe client service starts with supporting and empowering our people. Key Responsibilities U.S. Client Setup & Operational Readiness Coordinate all aspects of new U.S. client activation, ensuring systems, documentation, and operational workflows are fully aligned with CBP requirements Review, validate, and process U.S. Customs Power of Attorney (POA) documentation in accordance with 19 CFR §141.32 Ensure all regulatory, financial, and compliance documentation (e.g., terms and conditions, credit applications) is properly completed and stored Support the development of client-specific SOPs and operational training to ensure seamless handoff and execution by the U.S. operations team Client Services Support Assist Client Services with initiatives such as time-sensitive client communications, regulatory updates, and service notices Support proactive outreach efforts to improve client engagement and service transparency Take ownership of selected client accounts requiring quarterly or annual business reviews; coordinate agendas, track outcomes, and ensure alignment with client expectations Participate in joint business reviews with the Canadian Account Manager for clients with cross-border operations Sales & Implementation Support Work with Sales and Client Services to ensure a smooth transition from prospect to active client Join onboarding calls to walk through processes and address operational requirements Create tailored onboarding plans based on client needs and regulatory obligations Coordinate internal reviews, database checks, and readiness assessments to ensure successful implementation Client Relationship & Operational Support Act as the first point of contact for U.S. brokerage clients with operational questions directed to Client Services Manage communication and resolution of client issues, escalating to the Manager of U.S. Operations when necessary Provide proactive updates on service issues, process changes, or regulatory impacts Ensure alignment across Operations, Sales, Accounting, and Client Services to support client success Process Improvement & Documentation Recommend improvements to onboarding workflows, documentation practices, and service touchpoints Maintain and update internal SOPs and onboarding documentation to reflect evolving client needs and processes Support other service-related projects as assigned by the Client Services Manager CRM Support Support the rollout and ongoing use of a CRM system for U.S. operational case tracking and visibility Manage and close service cases in the CRM related to client inquiries and operational issues Collaborate with Client Services and the broader team to ensure the CRM supports consistency across service workflows Qualifications Required: 2-4 years of experience in U.S. customs brokerage Working knowledge of CBP regulations, POA processing, and U.S. import procedures Strong communication, problem-solving, and organizational skills Ability to handle multiple client accounts and manage onboarding with accuracy and follow-through Proficiency in Google Workspace (Docs, Sheets, etc.) and Slack Preferred: Familiarity with ACE, ABI, or other brokerage systems Experience coordinating with Partner Government Agencies (e.g., FDA, USDA) Additional Information To learn more about us, visit: ************ See what our team says: Glassdoor Reviews #ServeWithEnthusiasm #MakeItHappen #PlayAsATeam #LearnAndGrow A & A Customs Brokers is a fair and equitable employer. We welcome applications from all qualified candidates regardless of ethnicity, race, age, gender identity, disability, or sexual orientation.
    $49k-62k yearly est. 1d ago
  • Plant Manager

    The Scoular Company 4.8company rating

    Customer service manager job in Burlington, WA

    The Plant Manager will be responsible for all aspects of plant operations for the facility. The scope of operations includes human safety, food safety, quality assurance, inventory management and control, project management, maintenance, budgeting & forecasting and talent development. The Plant Manager assists with the development of business segment strategy and leads the execution of that strategy across the operations platform. They are responsible for driving plant efficiencies, fleet optimization, managing costs and creating a culture of safety and continuous improvement throughout the entire production system. This scope of work will be accomplished via the direct supervision of plant supervisors, fleet, and the development and implementation of policies, procedures, key performance indicators and best management practices at all production facilities and receiving stations. The operations manager must develop strong and productive relationships with other team members and critical support functions (Human Resources, Finance/Accounting/Control, Information Technology, Legal, Brand Marketing, Human Safety, Food Safety and Quality) across the company. The Plant Manager will maintain the facility in a sanitary and suitable condition to meet company expectations. Additional responsibilities include safety compliance and all regulatory compliance and reporting, both internal and external, as well as managing and meeting the requirements of both internal and external audits and certifications. Job Responsibilities * Lead by example living out Scoular's Mission, Vision and Values in every interaction with employees. * Constantly monitor industry trends in automation, packaging, robotics, quality, etc. to ensure a market leading position for the market segment. * Work with facility teams to develop and implement inventory management and control procedures and best practices with a focus on quality, customer satisfaction and minimizing shrink/loss. Evaluate actual inventory management performance to forecast/target/plan/history. * Continuously be engaged with and lead the production teams to improve operational efficiencies, handling/inventory efficiencies, increase throughput and lower production costs while maintaining quality. * Develop and monitor Key Performance Indicators (KPI) for the entire scope of plant operations. Incorporate KPIs into the performance management plans of employees, at all levels of the operation, to create accountability and foster a continuous improvement mindset. Evaluate production performance, including safety, cost, volume, quality, and other critical factors, against forecast/target/plan/history. * Lead the development of plant budgets and capital expenditure forecasts based on business segment strategy and evaluate performance against budget/forecast/plan/history. * Lead fleet operations; proactively manage DOT compliance * Manage/Coordinate transportation and logistics to ensure all transportation coordination needs for on-time deliveries are met. Ensure all fleet processes are in place to meet the locations shipping and delivery needs. * Ensure completion of administrative functions which includes all necessary paperwork (Scoular and government required) are completed properly and submitted in a timely manner to meet all requirements necessary for each process * Work closely with the Director of Safety to foster a safety culture. * Ensure facility, products and equipment are safe, well maintained, of the appropriate quality and all certifications, permits and inspections are current and compliant. Responsible for facility safety programs and training. * Manage all aspects of the physical assets, ensure that all government regulations are met and Scoular policies and procedures are adhered to * Create a culture of safety and continuous improvement by building engaged and empowered production and fleet teams. Production teams should be active and creative problem solvers that continuously seek the best option or solution for the business. * Work closely with the team to build a seamless food safety and quality paradigm that meets, or exceeds, customer expectations and maintains, or enhances, our competitive position in the market. * Accountable for operational management and team development. About You * 4-year college degree or equivalent experience * 3 years prior supervisory experience * 5+ years experience and knowledge of processing operations and product flow * Advanced knowledge of IP and blend and mix process * Strong customer service orientation and community relations experience * Detail oriented while working in a fast paced environment * Strong communication skills * Post hire physical and drug and alcohol testing. We encourage all candidates who are enthusiastic about this opportunity and believe they can contribute to our team's success to apply, regardless of whether you meet every qualification.
    $115k-169k yearly est. 13d ago
  • Manager, Process Control, Instrumentation and Systems

    HF Sinclair

    Customer service manager job in Anacortes, WA

    Basic Function Provides leadership and management to a multidiscipline team to support run and maintain and improve refinery operations in the areas of Process Control and Optimization, Process Control Projects, Instrumentation, including Safety Instrumented Systems, and Operations Technology (OT) systems support. As part of the Extended Leadership Team, this position develops and contributes to tactical and strategic plans for compliant, safe, reliable, cost efficient, and sustainable operation of the refinery. Job Duties ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA) * Leads and manages team, consisting of multiple team leads and organization of over 20+ * Responsible for departmental budgeting as well as contributing to long-term capital and maintenance spend plans * Responsible for key work processes of OT security, Safety Instrumented Systems, Custody Transfer Measurement. Provides competent resources to all refinery key work processes * Provides resources to maintain site process control processes including base layer, APC, and Optimizers. * Provides resources to evaluate, design, manage change, and oversee install process control & instrumentation requirements for new projects through to acceptance by base the base business. * Provides resource to oversee instrumentation management systems - specify, troubleshoot, monitor, provide testing & maintenance requirements, assure installation, and design improvements for Run and Maintain operations, TAs and Projects. * Member of various site governance teams, example Max Value Delivery Team, DG0 Team, Investigation Steering. Provides resources to multiple site teams - standing or ad hoc * Interfaces with various corporate directors, member of or support to fleet technical networks or strike teams as applicable. * Ensures alignment of departmental processes with company (OEMS, HFEPs) and jurisdictional requirements. Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time, are at the supervisor's sole and complete discretion. Experience A minimum of 10 years of experience, with a minimum of five (5) years of experience in the refining industry, is required. Education Level A minimum of a Bachelors Degree in engineering or equivalent work experience is required. Preffered Education: A Degree in Chemical or Control Systems Engineering, or related discipline is preferred. Required Skills Advanced ability to lead & engage teams, influence without formal authority, and work in teams. Skills in multidiscipline problem solving, strategic & tactical mindset, learner mindset, change management, innovation, and assurance Supervisory/Managerial Responsibility Supervises approximately 4 team leads and organization of approximately 20. Work Conditions Office and plant based with up to 20% travel by land and air required. Petroleum refinery, warehouse/plant environment, and out-of-doors environment including but not limited to chemicals pressure, tanks, rotating equipment, working in confined spaces, and exposure to the risk of electrical shock. Subject to all temperatures, weather, and varying road conditions. Benefits HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following: * Medical Insurance * Vision Insurance * Dental Insurance * Paid Time-Off * 401(k) Retirement Plan with match * Educational Reimbursement * Parental Bonding Time * Employee Discounts We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards. Physical Requirements Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making visual inspections, making precise finger and hand movements, reaching or grasping, ability to wear personal protective equipment (beards not permitted). Job conditions may require lifting or carrying up to 20lbs, and climbing up to 40 ft. Our One HF Sinclair Culture: At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger. About HF Sinclair Corporation HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry. Equal Opportunity Employer HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination. Salary Range: The salary range includes the minimum, midpoint, and maximum base salary values. A candidate's offer can vary depending on differentiating factors, including but not limited to education, training, or experience. This position has a salary minimum of $150,800.00 and maximum of $280,200.00. Nearest Major Market: Seattle Nearest Secondary Market: Everett
    $150.8k-280.2k yearly 15d ago
  • Event Services Manager

    Internal 3.6company rating

    Customer service manager job in Bellingham, WA

    Title Event Services Manager About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties. About the Department The Viking Union Department supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity. The Viking Union's mission is to enrich the Western Community by advancing student focused services and welcoming spaces that contribute to Belonging through meaningful connections, joyful celebrations, and shared learning. About the Position The Event Services Manager is responsible for 1) the management of services that support the logistics and production of events at the Viking Union, and large scale university events held in venues on the Bellingham Campus and 2) oversight of reservations processes for the Viking Union Lakewood and Exterior spaces on campus. The Event Services Manager directs event setup and technical services, including supervision, scheduling and training of 2 full-time staff and up to 40 student employees, estimating costs, establishing service agreements, and coordinating logistics with customers (i.e. student, staff, faculty and off-campus event planners), service providers and space approvers. In addition this position supervises and oversees the Reservations and Access area of the Viking Union who confirm and review over 11,000 space reservations and management of 100's of keys. This position provides expertise, consultation, policy interpretation, risk assessment, logistical planning and negotiating with stakeholders (Deans, Directors, Event Coordinators and space approvers) to support the execution of events. This position guides customers through the planning process and helps navigate the complexity of university policies, laws, and procedure, including freedom of expression and public assembly, for use of university facilities for events. This position provides mentorship to student supervisors, creating experiential education, and professional development opportunities for students in event planning and service delivery. This position is a Budget Authority and is responsible for a $475,000 Budget, and completes monthly customer billing totaling over $148,000. This position may be required to work occasional evenings or weekends as needed to support major events. Position Duties and Responsibilities 50% - Management of Event Services Directs the operations of Event Services including Audio/Visual, Reservations and Event Staff services offered to support the logistics and production of events/conferences held at the Viking Union and other venues at WWU. Develops procedures and standards for the reservation of space and utilization of services offered to clients. Reviews the quality of Viking Union Facility Meeting Spaces and Venues and their furnishings and equipment. Consults with clients on event logistics for WWU special events and supervises the delivery of event support services. Assigns staff to consult with and deliver event support services to clients for more routine events. Schedules event staff for setup and take down of event furnishings, monitoring capacity, taking tickets, and crowd management. Generates estimates for events and issues service agreements for space and services used by event planners and sponsors. Leads and delegates the reconciliation of charges of space use and services provided to clients. Invoices clients for all Event Services rentals and services. Develops organizational practices to support student event programming. Supports university's preparation for freedom of expression and other unplanned activities. Orders services and submits work orders on behalf of Student Involvement Organizations in support of complex student events. Develops and recommends fee structures and rates for service delivery and room rentals. Establishes annual goals for Event Services Team and periodically evaluates the quality and capacity of service delivery. 15% - Oversight of Reservation Desk Operations Supervises staff in processing and approving reservation requests for the Viking Union Facilities (VU, Lakewood, Viqueen, etc.), and Associated Student Motorpool as well as additional processes for the approval of extracurricular space use of academic classrooms and exterior space. Reviews and ensures proper procedures are in place for the assignment and tracking of keys and the checkout of departmental equipment. Refers access control issues to Area Access Manager. Delegates and reviews billing for space and equipment use. 15% - Oversight of Audio/Visual Technical Operations Supervises staff in the delivery of professional Audio and Visual support services for special events on campus including live sound reinforcement, projection, digital presentations, event lighting, and virtual meetings. Reviews weekly service schedule with Audio Visual Services Coordinator and verifies events are adequately staffed and logistics are efficient. Delegates and reviews the billing of Audio/Visual Services. 10% - Supervise and Direct the Work of Event Services Staff Provides general supervision to Event Services Audio/Visual Services Coordinator (1.0FTE), Reservations and Access Coordinator (1.0 FTE), (1) paraprofessional student supervisors, student crews of 15-20 employees and second line supervision of 15-20 student employees. Approves leave, vacation schedules and approves overtime as necessary. Reviews and prioritizes work assignments within Event Services operations. Schedules employees to provide adequate staff for event service delivery and reservations support. Supports and participates in training to enhance professional development including areas of inclusion, diversity, multicultural and cross-cultural communication, and other related topics. Provides training for Event Services staff and crews in topics such as setup/take down of equipment, crowd management, onsite ticket sales, sound and technical support for events that meet professional standards of practice; this includes, but is not limited to ADA standards, University policy for cash handling, departmental space use policies, practices, etc. Evaluates employees and recommends professional development and training opportunities for staff. Independently conducts hiring processes of student employees and leads hiring processes for full time staff and temporary staff that support inclusion and equity objectives of campus. 5% - Software and Technology Use event management software to track reservations, record event details and produce reports. Use advanced features of event management software to generate custom reports, refine department workflow, and collect specific information about events; this supports other space approvers across campus beyond just the Viking Union. Uses specialized software for creating building floor plans and two-dimensional diagrams to support event planning. Demonstrate competency in Microsoft Office products for communication and distribution of event information. Maintain an appropriate knowledge of audio and visual equipment and can select appropriate systems and accessories needed to produce a wide variety of events. Provide leadership and acts as a software administrator to other on campus departments using event management software to manage space and services 5% - Fiscal Management Budget Authority for expenses in Event Services budget approving purchases and transfer of funds. Supervises and plans the cyclic purchase of new equipment for Event Services Area and Viking Union Facilities and Meeting Spaces. Monitors transactions in Event Services budget to ensure expenses and revenue are within allocation. Creates and issues invoices for billing to on campus users and to off-campus event planners. Develops and recommends service fees including increases and adjustments to rates structures. Interprets policy and fee structures to determine the appropriate service charges and rates for events. Required Qualifications Bachelors Degree or an equivalent combination of education and experience 2 years of event planning, production, or venue management experience or equivalent education Demonstrated well rounded experiences working effectively in highly diverse and inclusive environments Proficiency working with Microsoft Office products (Outlook, Word, Excel, etc.) Experience supervising employees including responsibility for hiring, training, and evaluating performance Strong interpersonal skills including communicating in writing, in person, and facilitating meetings Attention to detail Demonstrated in-depth experience using software that schedules space, and manages resources Preferred Qualifications Coursework in Event planning, Business Management or Communications 4 years experience in event facility operations and/or related field Experience using Mazevo space scheduling software or similar product that tracks space reservations, and resource allocation Experience with reconciling, invoicing or billing clients Familiarity with audio-visual equipment used in small and large meeting rooms and venues Demonstrated knowledge and experience with creating training for adult learners or college students Experience working in a higher education setting Conditions of Employment All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to ********** if you need information regarding medical or religious exemption and applicable accommodations. Salary Hiring range is $76,827 - $88,350/year depending on qualifications and experience. Through longevity position tops out at $99,874/year. Benefits Information Benefits Overview for Administrative Professional Position. Application Instructions A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted if necessary, with notice provided beforehand. Closing Date Notes Priority screening begins on December 1st with ideal start date of February 1, 2026; position is open until filled. Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU's Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; ************ (voice) or 711 (Washington Relay); ************ WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, ************ or 711 (Washington Relay). Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of Student Life at ********************. The report can be found at: Annual Security and Fire Safety Report. All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.
    $76.8k-88.4k yearly Easy Apply 60d+ ago
  • Auto Care Center Service Manager

    Walmart 4.6company rating

    Customer service manager job in Bellingham, WA

    Hourly Wage: **$24.5 - $37.5 per/hour** *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Employment Type: **Full-Time** Available shifts: **Mid-Shift, Closing** Location **Wal-Mart #2450** 4420 MERIDIAN ST, BELLINGHAM, WA, 98226, US Job Overview These Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page (*********************************************************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
    $27k-33k yearly est. 60d+ ago
  • Event Services Manager

    Western Washington University 4.0company rating

    Customer service manager job in Bellingham, WA

    Title Event Services Manager About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties. About the Department The Viking Union Department supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity. The Viking Union's mission is to enrich the Western Community by advancing student focused services and welcoming spaces that contribute to Belonging through meaningful connections, joyful celebrations, and shared learning. About the Position The Event Services Manager is responsible for 1) the management of services that support the logistics and production of events at the Viking Union, and large scale university events held in venues on the Bellingham Campus and 2) oversight of reservations processes for the Viking Union Lakewood and Exterior spaces on campus. The Event Services Manager directs event setup and technical services, including supervision, scheduling and training of 2 full-time staff and up to 40 student employees, estimating costs, establishing service agreements, and coordinating logistics with customers (i.e. student, staff, faculty and off-campus event planners), service providers and space approvers. In addition this position supervises and oversees the Reservations and Access area of the Viking Union who confirm and review over 11,000 space reservations and management of 100's of keys. This position provides expertise, consultation, policy interpretation, risk assessment, logistical planning and negotiating with stakeholders (Deans, Directors, Event Coordinators and space approvers) to support the execution of events. This position guides customers through the planning process and helps navigate the complexity of university policies, laws, and procedure, including freedom of expression and public assembly, for use of university facilities for events. This position provides mentorship to student supervisors, creating experiential education, and professional development opportunities for students in event planning and service delivery. This position is a Budget Authority and is responsible for a $475,000 Budget, and completes monthly customer billing totaling over $148,000. This position may be required to work occasional evenings or weekends as needed to support major events. Position Duties and Responsibilities 50% - Management of Event Services * Directs the operations of Event Services including Audio/Visual, Reservations and Event Staff services offered to support the logistics and production of events/conferences held at the Viking Union and other venues at WWU. * Develops procedures and standards for the reservation of space and utilization of services offered to clients. * Reviews the quality of Viking Union Facility Meeting Spaces and Venues and their furnishings and equipment. * Consults with clients on event logistics for WWU special events and supervises the delivery of event support services. Assigns staff to consult with and deliver event support services to clients for more routine events. * Schedules event staff for setup and take down of event furnishings, monitoring capacity, taking tickets, and crowd management. * Generates estimates for events and issues service agreements for space and services used by event planners and sponsors. * Leads and delegates the reconciliation of charges of space use and services provided to clients. Invoices clients for all Event Services rentals and services. * Develops organizational practices to support student event programming. * Supports university's preparation for freedom of expression and other unplanned activities. * Orders services and submits work orders on behalf of Student Involvement Organizations in support of complex student events. * Develops and recommends fee structures and rates for service delivery and room rentals. * Establishes annual goals for Event Services Team and periodically evaluates the quality and capacity of service delivery. 15% - Oversight of Reservation Desk Operations * Supervises staff in processing and approving reservation requests for the Viking Union Facilities (VU, Lakewood, Viqueen, etc.), and Associated Student Motorpool as well as additional processes for the approval of extracurricular space use of academic classrooms and exterior space. * Reviews and ensures proper procedures are in place for the assignment and tracking of keys and the checkout of departmental equipment. Refers access control issues to Area Access Manager. * Delegates and reviews billing for space and equipment use. 15% - Oversight of Audio/Visual Technical Operations * Supervises staff in the delivery of professional Audio and Visual support services for special events on campus including live sound reinforcement, projection, digital presentations, event lighting, and virtual meetings. * Reviews weekly service schedule with Audio Visual Services Coordinator and verifies events are adequately staffed and logistics are efficient. * Delegates and reviews the billing of Audio/Visual Services. 10% - Supervise and Direct the Work of Event Services Staff * Provides general supervision to Event Services Audio/Visual Services Coordinator (1.0FTE), Reservations and Access Coordinator (1.0 FTE), (1) paraprofessional student supervisors, student crews of 15-20 employees and second line supervision of 15-20 student employees. * Approves leave, vacation schedules and approves overtime as necessary. * Reviews and prioritizes work assignments within Event Services operations. * Schedules employees to provide adequate staff for event service delivery and reservations support. * Supports and participates in training to enhance professional development including areas of inclusion, diversity, multicultural and cross-cultural communication, and other related topics. * Provides training for Event Services staff and crews in topics such as setup/take down of equipment, crowd management, onsite ticket sales, sound and technical support for events that meet professional standards of practice; this includes, but is not limited to ADA standards, University policy for cash handling, departmental space use policies, practices, etc. * Evaluates employees and recommends professional development and training opportunities for staff. * Independently conducts hiring processes of student employees and leads hiring processes for full time staff and temporary staff that support inclusion and equity objectives of campus. 5% - Software and Technology * Use event management software to track reservations, record event details and produce reports. * Use advanced features of event management software to generate custom reports, refine department workflow, and collect specific information about events; this supports other space approvers across campus beyond just the Viking Union. * Uses specialized software for creating building floor plans and two-dimensional diagrams to support event planning. * Demonstrate competency in Microsoft Office products for communication and distribution of event information. * Maintain an appropriate knowledge of audio and visual equipment and can select appropriate systems and accessories needed to produce a wide variety of events. * Provide leadership and acts as a software administrator to other on campus departments using event management software to manage space and services 5% - Fiscal Management * Budget Authority for expenses in Event Services budget approving purchases and transfer of funds. * Supervises and plans the cyclic purchase of new equipment for Event Services Area and Viking Union Facilities and Meeting Spaces. * Monitors transactions in Event Services budget to ensure expenses and revenue are within allocation. * Creates and issues invoices for billing to on campus users and to off-campus event planners. * Develops and recommends service fees including increases and adjustments to rates structures. * Interprets policy and fee structures to determine the appropriate service charges and rates for events. Required Qualifications * Bachelors Degree or an equivalent combination of education and experience * 2 years of event planning, production, or venue management experience or equivalent education * Demonstrated well rounded experiences working effectively in highly diverse and inclusive environments * Proficiency working with Microsoft Office products (Outlook, Word, Excel, etc.) * Experience supervising employees including responsibility for hiring, training, and evaluating performance * Strong interpersonal skills including communicating in writing, in person, and facilitating meetings * Attention to detail * Demonstrated in-depth experience using software that schedules space, and manages resources Preferred Qualifications * Coursework in Event planning, Business Management or Communications * 4 years experience in event facility operations and/or related field * Experience using Mazevo space scheduling software or similar product that tracks space reservations, and resource allocation * Experience with reconciling, invoicing or billing clients * Familiarity with audio-visual equipment used in small and large meeting rooms and venues * Demonstrated knowledge and experience with creating training for adult learners or college students * Experience working in a higher education setting Conditions of Employment All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to ********** if you need information regarding medical or religious exemption and applicable accommodations. Salary Hiring range is $76,827 - $88,350/year depending on qualifications and experience. Through longevity position tops out at $99,874/year. Benefits Information Benefits Overview for Administrative Professional Position. Application Instructions A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted if necessary, with notice provided beforehand. Closing Date Notes Priority screening begins on December 1st with ideal start date of February 1, 2026; position is open until filled. Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU's Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; ************ (voice) or 711 (Washington Relay); ************ WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, ************ or 711 (Washington Relay). Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of Student Life at ********************. The report can be found at: Annual Security and Fire Safety Report. All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.
    $76.8k-88.4k yearly Easy Apply 60d+ ago
  • Retail Manager

    CK Hutchison Holdings Limited

    Customer service manager job in Bellingham, WA

    Share: share to e-mail Job Title: Retail Manager Pay Rate: $20.31 to $34.96 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: Savers, an international thrift retailer, is looking to fill Retail Manager position(s). This multi-faceted role supports either the service side of our stores or the backroom product flow function (production). What you can expect: * The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer Location: 150 E Bellis Fair Pkwy, Bellingham, WA 98226 Share: share to e-mail
    $20.3-35 hourly 8d ago
  • Retail Manager

    Savers | Value Village

    Customer service manager job in Bellingham, WA

    Job Title: Retail Manager Pay Rate: $20.31 to $34.96 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: Savers, an international thrift retailer, is looking to fill Retail Manager position(s). This multi-faceted role supports either the service side of our stores or the backroom product flow function (production). What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer Location: 150 E Bellis Fair Pkwy, Bellingham, WA 98226
    $20.3-35 hourly 60d+ ago
  • Seafood ManagerLead

    Haggen Northwest Fresh

    Customer service manager job in Stanwood, WA

    Seafood Managers, develop and motivate a team of seafood clerks in order to create a destination experience for our guests. You implement the corporate seafood program while adding your unique skills to improve the overall go-to-market of fresh seafood, service seafood and chef express products in your given location. You will actively fillet, wrap and merchandise fresh seafood, service meat and chef express products while you assist guests with product selection and sales. Additionally, you are responsible for tracking sales, managing the department's budget, selecting and ordering product, building displays, ordering supplies and managing inventories. You are responsible for ensuring compliance with all food safety and sanitation requirements and you actively participate with cleaning and sanitizing food preparation areas, tools and equipment. You will be required to obtain a food handler's permit. More job details are available in our store. We are dedicated to having a diverse and drug-free environment and are proud to be an equal opportunity employer. ~Ideal candidates will have at least 1-2 years previous experience in a Meat/Seafood retail environment. Requirements: • We are open 364 days/year evenings, weekends, and holidays are some of our busiest times~ availability to work these times will be necessary • Reaching over the head, Bending, Twisting, Pulling, Pushing Lifting 50 lbs. and standing up to 8 hours • Providing friendly Customer Care at all times! Benefits: Haggen offers you the following: - Every Friday is pay day -10% family discount on groceries every time you shop - Premium pay for Sundays, holidays and shifts between 6pm-6am - Medical and dental benefits starting at just 16 hours/wk. - Full time or part time hours available -Life balanced/flexible schedules -Employment stability -Retirement benefit plans available for union or non-union positions -Training provided on site-we'll match your interests to a position -Career advancement and growth opportunities -Committed to creating an inclusive and diverse workplace *all wages and benefits are dependent upon position and experience
    $86k-142k yearly est. 53d ago
  • Domino's General Manager - Sedro Woolley, WA (7052)

    Domino's Franchise

    Customer service manager job in Sedro-Woolley, WA

    We are looking for individuals with a strong drive and passion for managing a restaurant with a drive to build a strong culture and be involved with your community. If you are looking for a career that you will enjoy and fun with apply today and see what you can do with Domino's! Company Description JPC LLC is a Franchise with Domino's Pizza looking to provide opportunity to new team members who are looking for the FUN job, develop skills and grow fast within our organization. Opportunities are limitless with Domino's! ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's is hiring bosses - more specifically General managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math, and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now! JOB REQUIREMENTS & DUTIES You are responsible for everything that happens in your restaurant . This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. You will be in charge of making schedules, ordering product, training team members and hiring. A profit share bonus is awarded to GM's based off controlling costs within goals. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first! QUALIFICATIONS - At least 18 years or older - Preferred 1 year of restaurant management experience* ADDITIONAL INFORMATION - Employee Discounts! - Paid Training - Flexible schedules! - Perfect job for students or extra hours after another job - Tips paid out after shift! Did you know 90% of Domino's franchisees started out as Pizza Makers or Drivers? Additional Information Benefits: -Paid sick leave per Washington law -Health Care benefits for full time employees (30+ hours per week after waiting periods) -Dental and Vision plans available to purchase -Vacation time up to 80 hours a year for General Managers. All your information will be kept confidential according to EEO guidelines.
    $68k-126k yearly est. 34d ago
  • General Manager

    FWS

    Customer service manager job in Burlington, WA

    We are looking for excellent General Manager candidates to join our management team. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results. She/he/they has demonstrated restaurant leadership experience and has a passion for growing the business and developing their team. Qualifications/ Education/ Experience: Minimum of 2 years of previous food service or restaurant supervisory experience. Food Handler Certification required. Can be obtained during onboarding training. Experience using a computer and register (POS) system. Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays. Spanish Speaking a plus Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop. Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager. Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity. Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures. Communicate in a timely and effective manner with District Manager about operational and human resources issues. Perform regular restaurant inspections to ensure team and restaurant is meeting standards. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Tracks inventory and ensures accurate record keeping. Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers. Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems. Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments. Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation. Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards. Strong business acumen and ability to drive results through team collaboration to achieve store metrics. Required Knowledge, Skills and Abilities: Guest service mentality has a genuine desire to serve the guests. Maintains a calm, tactful demeanor when dealing with difficult situations. Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement. Ability to measure performance, subjectively and objectively. Cultivate attractive culture within the restaurant. Ability to handle numerous job duties essential to running a restaurant. Competent in the key areas of responsibility which includes labor management, store operations, and guest relations. Superior leadership, organizational and time management skills. Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork amongst team members. Proactive problem-solver and decision-maker. Must thoroughly understand the importance of good hygiene and food handling practices. Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation. Ability to stand for long periods of time and work in a fast-paced environment. Benefits: Assuming all eligibility factors are met, you will be eligible for company benefits such as: Medical/Rx, dental and vision insurance packages for full-time employees. Life Insurance-$25k company provided with election of health benefits. 401k- 4% match, 100%, at 90-days PTO Cell phone reimbursement Hourly job | Compensation Range:$25.00-$27.00 per hour. Yearly total compensation of $65K-$85K (DOE and Location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, free meals. WINGSTOP - FWS is an independent owned and operated franchisee. Equal Opportunity Employer.
    $65k-85k yearly 60d+ ago
  • Retail Store Manager - AT&T Authorized Retailer

    Accenv

    Customer service manager job in Oak Harbor, WA

    The Retail Store Manager ("RSM") is responsible for the overall sales and operational standards of the location that they are assigned to oversee by Prime Communications ("Prime" or "Company"). Successful RSMs will lead their personnel and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The RSM is responsible for ensuring that Retail Sales Consultants ("RSC") and Assistant Store Managers ("ASM") consistently achieve their sales quota/income objectives and meet or exceed goals. The RSM must demonstrate strong leadership skills and develop, implement and manage programs and processes Customer Experience and Sales Fully accountable for execution of sales, service and customer experience initiatives in store. Demonstrate the right customer behaviors defined by delivering an extraordinary experience. Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating team to succeed. Create a work environment where all employees can excel. Manage Customer Experience on a frequent basis. Support team and assist with customer transactions, counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics. Perform role plays with personnel on a regular basis to demonstrate "what right looks like." Be the first point of contact to resolve or escalate any billing/service issues appropriately while communicating discrepancies regarding inventory, fraud, etc. to leadership, Loss Prevention Department and/or HR in a timely manner. Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales. Partner with District Manager and other appropriate parties to successfully launch new products, services or processes. Ensure that employees are properly trained on new products and promotions to sell with confidence. Operations Remain on sales floor most of the time in order to be available for coaching and developing store personnel. Partner with District Manager to review headcount forecast plan and staffing. Schedule to properly meet business needs, training and special events such as product launches. Instill a sense of pride and ownership in store appearance -- where all employees understand their store is the face of AT&T to every customer. Review and drive operational compliance of back office processes, procedures, reports, documentation and policies. Safeguard codes, passwords, and proprietary Company assets. Respond in a timely manner to all communications, requests for supporting information, or corrections to system errors. Ensure timely completion of required training within store. Ensure proper implementation of Primer values, goals, and aspirations within their store to foster an optimum culture of positivity. You'll also be eligible for some or all of our amazing Benefits Packages, such as: We offer New Hire Ramp Up Bonus payments for the first three months Training and Opportunity to grow Supportive team environment Medical/Dental/Vision, Paid Time Off, 401k and more "Prime Scholars" - Education Benefit (Tuition Discount)
    $36k-66k yearly est. 14h ago
  • Store Manager Sally Beauty Burlington WA

    SBH Health System 3.8company rating

    Customer service manager job in Burlington, WA

    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!! Are you a proven leader with a strong drive to succeed? Do you believe it is important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our team associates. Your role as a Store Manager: When it comes to the customer experience - it all starts with you. Your role is to manage talent, inspire your team and make sure every customer comes away with a great experience. It is up to you to ensure that each customer receives an unforgettable experience and a custom-fit solution for their hair and beauty needs. You will ensure that your store meets or exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory. You will protect customers, associates, and store assets by ensuring that all staff follows safety and security rules and procedures, as well as Company policies. You will make sure your store always looks its best! Why you'll love working here: The people are creative, fun and passionate about beauty. Generous product discount and free sample products. You will receive a great education regarding our products. You will have ample opportunity for growth. We are proud to offer a competitive benefits package for our full-time associates that includes medical insurance with pharmacy benefits, dental & vision insurance, as well as a 401k retirement plan. Associates receive six (6) paid Holidays, three (3) to four (4) Floating Holidays , and anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year. The number of Floating Holidays and vacation accrual are dependent on years of service. We offer life and disability insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance. Requirements: At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience. Previous experience in operational, financial and performance management. Cosmetology license is a plus - but not required. Must be 18 years of age or older. Passion for all things hair and beauty! Legal wants you to know: Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation. May be exposed to fumes and odors upon occasion. Working Conditions/Physical Requirements The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals. “At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.” Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
    $58k-80k yearly est. Auto-Apply 60d+ ago
  • Store Manager

    Victra 4.0company rating

    Customer service manager job in Anacortes, WA

    Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role. On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it is done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for daily operational tasks and maintaining brand compliance. * Driving personal sales by following our EGET sales process * Leading your team by resolving customer issues and assisting with customer transactions. * Taking directions from District Manager on day-to-day operations. * Setting and sharing daily/weekly/monthly goals with sales teams. * Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in timely manner as per company standards * Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments. * Running store operations - analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality. * Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store. * Leading store merchandising and planogram compliance in accordance with company expectations. * Completing store opening and closing activities. * Collective responsibility on attaining store targets daily/weekly/monthly. Here is what we can offer you in exchange for your world-class work: * Paid Training * Premium Health, Dental, and Vision Insurance * Paid Maternity Leave * 401K Match * Tuition Reimbursement * Fifty percent off Verizon Service * Referral Bonus * Frequent Contests * Career Advancement Opportunities Compensation: Pay will include a base rate of $$21.13 /hour with uncapped earning potential through commission. What we are looking for... You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You are open to innovative ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you have succeeded when you and your team are delivering best experience and driving world class results. You will need to have: * Background in customer service within the retail, restaurant, or wireless industry preferred. * 1-2 years of experience in Customer Service or leadership role * Management experience in a commission-based sales environment. * Proven history of achieving challenging team and individual sales goals. * Balanced multiple opposing priorities in a multifaceted environment. * Set goals, evaluated performance, and developed a high performing team. * Basic interview skills and enhanced staffing knowledge. * High school diploma or GED. * One or more years of customer service, preferably in a retail or sales environment. * Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. * At least 18 years of age * Legally authorized to work in the United States Physical Requirements: * Ability to lift ten pounds. * Ability to stand for extended periods of time. Training Requirements Employees must attend and complete 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra. After you apply… You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our qualified candidates' and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.
    $21.1 hourly 30d ago
  • General Manager III - 2575

    Team Car Care West

    Customer service manager job in Oak Harbor, WA

    Job Title: General Manager III - 2575 Compensation: $22.00 - $26.00 Worker Type: Employee Time Type: Full time Job Description: Enjoy fantastic working hours - from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 7:00 a.m. to 5:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well. Embark on a rewarding career journey with us today as a General Manager! FULL-SERVICE REWARDS: 401K plan w/ company match Biweekly Bonus Incentives Career advancement opportunities Closed Sundays (if applicable) DailyPay Do not need to pay for tools Employee Discount Employee Referral Bonuses Fleet Referral Bonuses Medical/dental/vision insurance benefits 30 days after 1st day of work No early mornings/late nights No late nights or early mornings PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc. PTO after 180 days Spot bonuses through our internal rewards program Uniforms paid for and laundered GEAR UP FOR YOUR ROLE: Join our team as a General Manager and lead the way in training and supervising our enthusiastic store teammates! In this dynamic role, you'll dive into a variety of tasks to ensure our store operates smoothly and efficiently. From overseeing computer-based and on-the-job training to upholding essential policies like attendance, safety, and uniform standards, you'll be at the forefront of our team's success. Plus, you'll have the opportunity to attend or even conduct engaging store safety and policy meetings. As a key player in our team, you'll enjoy a rewarding and impactful role that offers continuous growth and development opportunities. HOW YOU WILL DRIVE SUCCESS: Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints Maintain inventory control with thorough knowledge of the cost of goods, turn-ratio, ordering and receiving products, etc. Responsible for budgeting, sales forecasts, P/L performance, etc. as well as understanding factors which affect sales and profit such as guest counts, marketing, weather, etc. Maintain or direct the maintenance of the building, equipment, and grounds, including but not limited to the air compressor, HVAC, flooring, bay nets, oil/water separator, interior and exterior lighting, dumpster area, sump pump, waste oil system, tire rotation lifts, overhead doors, etc. Troubleshoot and coordinate the on-going maintenance of the POS system Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals Hold teammates accountable and utilize appropriate teammate performance management techniques when necessary Arrange for employment advertising, interview, and select teammates Monitor staffing levels and adjust accordingly to maintain labor control Conduct Teammate Orientation meetings if needed at your location Provide safety, security, and environmental leadership for all store personnel with thorough knowledge of lockout / tag out procedures, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance. Be prepared to provide swift and accurate directions to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence Open and close the store as necessary Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary Maintain and enforce proper cash controls Partner with the Loss Prevention Department to ensure LP policy compliance; promote honesty and integrity in all business transactions; report incidents of theft of inventory, assets, and/or cash shortage over $10; and report all burglaries or robberies immediately to the LP Department after emergency services and your District or Market Manager are contacted Assist at other locations as directed UNDER THE HOOD - WHAT YOU'LL NEED: Establish clear expectations to the team, delegate effectively, promote our Respect in the Workplace policy Maintain an Open-Door policy, be approachable and communicate regularly with all team members Follow up on all issues in a timely manner Conduct staff meetings Hold subordinates accountable, confront unacceptable performance and discipline appropriately Meet company goals, providing clear vision / direction / strategy to subordinates and to set an example for attitude, professionalism, and work ethic at the location Strong work ethic; independently motivated to produce results with limited influence from others Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork Ability to review, analyze, and interpret information, identify problems, and make decisions Ability to read, understand, and follow procedures and guidelines Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays Commitment to following established safety policies and procedures Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
    $22-26 hourly Auto-Apply 14d ago
  • Auto Care Center Service Manager

    Wal-Mart 4.6company rating

    Customer service manager job in Bellingham, WA

    Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
    $27k-33k yearly est. 27d ago
  • Domino's General Manager - Sedro Woolley, WA (7052)

    Domino's Franchise

    Customer service manager job in Sedro-Woolley, WA

    We are looking for individuals with a strong drive and passion for managing a restaurant with a drive to build a strong culture and be involved with your community. If you are looking for a career that you will enjoy and fun with apply today and see what you can do with Domino's! Company Description JPC LLC is a Franchise with Domino's Pizza looking to provide opportunity to new team members who are looking for the FUN job, develop skills and grow fast within our organization. Opportunities are limitless with Domino's! ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's is hiring bosses - more specifically General managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math, and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now! JOB REQUIREMENTS & DUTIES You are responsible for everything that happens in your restaurant . This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. You will be in charge of making schedules, ordering product, training team members and hiring. A profit share bonus is awarded to GM's based off controlling costs within goals. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first! QUALIFICATIONS - At least 18 years or older - Preferred 1 year of restaurant management experience* ADDITIONAL INFORMATION - Employee Discounts! - Paid Training - Flexible schedules! - Perfect job for students or extra hours after another job - Tips paid out after shift! Did you know 90% of Domino's franchisees started out as Pizza Makers or Drivers? Additional Information Benefits: -Paid sick leave per Washington law -Health Care benefits for full time employees (30+ hours per week after waiting periods) -Dental and Vision plans available to purchase -Vacation time up to 80 hours a year for General Managers. All your information will be kept confidential according to EEO guidelines.
    $68k-126k yearly est. 3d ago
  • General Manager

    FWS

    Customer service manager job in Oak Harbor, WA

    We are looking for excellent General Manager candidates to join our management team. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results. She/he/they has demonstrated restaurant leadership experience and has a passion for growing the business and developing their team. Qualifications/ Education/ Experience: Minimum of 2 years of previous food service or restaurant supervisory experience. Food Handler Certification required. Can be obtained during onboarding training. Experience using a computer and register (POS) system. Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays. Spanish Speaking a plus Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop. Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager. Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity. Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures. Communicate in a timely and effective manner with District Manager about operational and human resources issues. Perform regular restaurant inspections to ensure team and restaurant is meeting standards. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Tracks inventory and ensures accurate record keeping. Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers. Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems. Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments. Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation. Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards. Strong business acumen and ability to drive results through team collaboration to achieve store metrics. Required Knowledge, Skills and Abilities: Guest service mentality has a genuine desire to serve the guests. Maintains a calm, tactful demeanor when dealing with difficult situations. Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement. Ability to measure performance, subjectively and objectively. Cultivate attractive culture within the restaurant. Ability to handle numerous job duties essential to running a restaurant. Competent in the key areas of responsibility which includes labor management, store operations, and guest relations. Superior leadership, organizational and time management skills. Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork amongst team members. Proactive problem-solver and decision-maker. Must thoroughly understand the importance of good hygiene and food handling practices. Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation. Ability to stand for long periods of time and work in a fast-paced environment. Benefits: Assuming all eligibility factors are met, you will be eligible for company benefits such as: Medical/Rx, dental and vision insurance packages for full-time employees. Life Insurance-$25k company provided with election of health benefits. 401k- 4% match, 100%, at 90-days PTO Cell phone reimbursement Hourly job | Compensation Range:$25.00-$27.00 per hour. Yearly total compensation of $65K-$85K (DOE and Location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, free meals. WINGSTOP - FWS is an independent owned and operated franchisee. Equal Opportunity Employer.
    $65k-85k yearly 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Ferndale, WA?

The average customer service manager in Ferndale, WA earns between $42,000 and $123,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Ferndale, WA

$72,000

What are the biggest employers of Customer Service Managers in Ferndale, WA?

The biggest employers of Customer Service Managers in Ferndale, WA are:
  1. Mountain Pacific Bank
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