Customer service manager jobs in Florence-Graham, CA - 3,385 jobs

Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally. Join us in shaping the future of sustainable mobility. 1. Job Description Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance. Key Responsibilities Develop and execute customer service strategies and operational plans aligned with company objectives. Assign performance KPIs to teams and individual members. Manage all customer service and driver support activities across the country to achieve operational and service KPIs. Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency. Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues. Monitor performance metrics and propose improvement initiatives. Plan and implement training programs to enhance team expertise and service quality. Develop and standardize operational workflows and customer service guidelines. Coach and mentor team members to ensure adherence to operational standards and system requirements. Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations. 2. Requirements Bachelor's degree or higher. Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields. Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations. Proven experience managing teams of 30+ members. Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that's leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in the West (CA/OR/WA/AK/HI) to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. Major Responsibilities Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Preferred Qualifications: 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.) Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. 50% travel. Experience in education administration and/or a start-up organization a plus. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network - Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

We are seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape. As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in your assigned market. Key Responsibilities Account Development and Management Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives Sales Strategy and Execution Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required Meet or exceed sales targets and performance metrics Market Expertise and Insights Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments Leverage market insights to identify opportunities for innovation and competitive differentiation Collaboration and Teamwork Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations Provide feedback to internal teams to refine offerings and address market needs effectively Account Planning and Reporting Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies Provide regular updates to leadership on account performance, pipeline status and market trends Qualifications Bachelor's degree in business, healthcare administration, or a related field preferred. Experience 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations Proven track record of managing high-value accounts and achieving revenue growth targets Skills In-depth knowledge of MSO operations, challenges, and market dynamics Strong negotiation, presentation, and communication skills Ability to manage complex sales cycles involving multiple stakeholders Proficiency in CRM tools and Microsoft Office Suite Personal Attributes Self-starter with a strategic mindset and a focus on results Strong analytical and problem-solving skills Comfortable working in a fast-paced, dynamic environment with competing priorities

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Education Requirement: A. High School Diploma or Equivalent Day-to-Day Responsibilities/Workload: Position Summary: We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period. Key Responsibilities: • Supervise daily operations of in-person claims advisor teams at the designated support center. • Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers. • Monitor team performance, customer interactions, and adherence to claims intake protocols. • Provide coaching, real-time support, and conflict resolution for front-line staff. • Escalate complex or sensitive customer issues to appropriate internal teams. • Collaborate with program leadership to ensure service levels meet KPIs. • Maintain accurate documentation of team activities, customer feedback, and operational metrics. • Ensure compliance with safety, privacy, and utility-specific policies. Required Skills/Attributes: Required Qualifications: • High school diploma or equivalent (Associate's or Bachelor's degree preferred). • Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based. • Strong leadership and coaching skills, especially in high-stress or crisis environments. • Excellent interpersonal and communication skills. • Experience working with vulnerable populations or in emergency response settings. • Proficiency in basic digital tools (e.g., CRM systems, document handling platforms). • Experience in utility services, insurance claims, or healthcare. Desired Skills/Attributes: • Bilingual (Spanish or other languages) a plus. • Familiarity with trauma-informed customer service practices.

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services. Essential Functions Participate in relationship management with prospective students and their families, alumni, and active students. Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them. Ensure all students complete Smart Measure and meet with students to discuss results. Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails). Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations. Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan. Develop / support retention strategies effective in both active and inactive students. Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach. Manage Student Event calendar; Update posted schedules, calendars, and monitors each term. Coordinate bi-annual student focus groups and encourage student participation. Prepare and present material at internal workshops; both in person and virtually. Identify opportunities for student life activities to increase student involvement. Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements. Connect students with Instructors/ Program Chair to get additional tutoring when needed. Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed. Active participation in Student Council / Student Groups. Work closely with pending graduates to ensure the completion of exit requirements are met. Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums. Support Career Services in new student job placement initiatives to ensure current students can find work while attending school. Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established. Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees. Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting. Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager. Knowledge, Skills and Ability Required Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations. Knowledge of student advising theory and best practices; ability to implement these practices effectively. Knowledge of obstacles facing non-traditional students and strategies for overcoming them. Thrive in a fast-paced environment and demonstrate a passion for higher education. Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form. Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related. Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize. Excellent problem-solving skills, leadership, and time management skills are necessary. Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds. Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor. Must remain flexible regarding external factors that may affect the work schedule. Qualifications Education and Work Experience High School diploma or GED required. Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required. Master's degree preferred. Experience in an educational setting supporting students' progress toward their educational goals. Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals. Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook Experience with Anthology software preferred . Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook Strong written and verbal communication skills

We are seeking a performance-driven Senior Pay Per Click / PPC Manager with deep experience in high-intent, call-based lead generation, and multi-million dollar ad budgets. This role owns end-to-end paid acquisition performance and the technical ecosystems that support accurate attribution, lead quality, and downstream conversion outcomes. Type: Direct hire, fully on-site in downtown LA, Mon - Fri Schedule: Regular hours Pay: $200,000 to $225,000 salary depending on experience Senior Pay Per Click / PPC Manager Requirements 10+ years of hands-on PPC / SEM experience in high-budget, ROI-focused environments Demonstrated success improving CPL, ROAS, etc., and lead quality Recent experience managing multi-million dollar ad budgets. Expert-level command of Google Ads, Performance Max, YouTube, Microsoft Ads, smart bidding, and audience strategies Experience integrating paid media performance with Salesforce or comparable CRM platforms Strong proficiency with call tracking systems, automation tools, chat solutions, landing page testing, and dynamic attribution setups Advanced analytical capabilities using GA4, dashboards, and technical performance diagnostics Proven ability to build and own full-funnel acquisition systems, not just individual campaigns Experience with call-based or high-intent lead generation environments, including regulated verticals Familiarity with intake platforms, experimentation tools, segmentation frameworks, and IVR routing systems Experience partnering closely with intake teams or call center operations Senior Pay Per Click / PPC Manager Duties Build, manage, and optimize campaigns across Google Ads, Microsoft Ads, Performance Max, and YouTube while using GA4 and others for analytics Improve lead quality, CPL, ROAS, etc. through continuous testing and optimization Design and execute structured testing roadmaps across creative, bidding strategies, audiences, and landing pages Manage Local Service Ads including service areas, reviews, performance optimization, and dispute resolution Maintain and optimize Google Business Profiles for accuracy, compliance, and performance Ensure seamless lead flow across paid media, call tracking, intake platforms, and CRM systems Troubleshoot and resolve issues across Zapier, call tracking, chatbots, IVR routing, and CRM integrations Validate attribution accuracy, prevent duplicate records, and maintain data integrity within the CRM Conduct regular call audits to evaluate intake performance, qualification accuracy, and retention quality Test call routing logic on an ongoing basis to ensure proper queues, escalation paths, and language routing Analyze funnel performance from initial contact through qualification, contracting, and retention Deliver weekly performance reporting including spend, leads, CPL, projections, and down-funnel insights Train team members on paid media systems, attribution logic, intake workflows, and routing infrastructure Ensure compliance with platform policies, branding standards, and internal security protocols Document system changes and maintain clear, up-to-date standard operating procedures No deadline to apply.

About the Role We are seeking a results-driven General Manager (GM) of Plumbing Services to lead frontline service operations across our Orange County and Los Angeles territories. This role has full ownership of technician performance, field sales execution, shop operations, and dispatch coordination. This is a hands-on leadership role that blends strategic oversight with day-to-day operational execution. The GM will play a critical role in driving profitable growth, developing high-performing field teams, and delivering best-in-class customer service. What You'll Do Lead Technician Performance & Development Implement and continuously improve standardized install procedures, QA/QC protocols, and service playbooks Establish, track, and coach to key technician KPIs (average ticket, conversion rate, callbacks, etc.) Own onboarding and 30-day ramp plans for new technicians Conduct ride-alongs to coach technical execution, customer experience, and sales effectiveness Drive Field Sales Execution Partner with Field Service Sales Managers (FSMs) to achieve sales targets and improve close rates Coach teams on upsells, drain-to-lining conversions, and membership sales Leverage tools such as SalesPro AI and performance dashboards to drive results Provide clear feedback, accountability, and performance management for FSMs Oversee Shop & Inventory Operations Manage the LA Shop Manager and serve as interim OC shop lead until growth supports dedicated oversight Ensure job readiness through strong inventory control, VMI programs (via Hajoca), and tool management Maintain clean, compliant, and professional facilities aligned with brand standards Optimize Dispatch & Operational Flow Align technician availability, job types, and routing with dispatch to maximize capacity and revenue Support dispatch in real-time problem-solving and route optimization Review and improve weekly dispatch metrics and scheduling accuracy Partner Cross-Functionally Act as a subject matter expert for multi-family and commercial field projects, supporting Business Development with job walks and estimates Collaborate with Repipe, Marketing, and other verticals on strategic initiatives Participate in weekly leadership and performance review meetings, reporting on KPIs and operational insights What We're Looking For 5+ years of leadership experience in plumbing, HVAC, construction, or related technical service operations Proven success leading and developing field teams, including technicians, dispatch, and supervisors Strong understanding of plumbing service workflows, install standards, and quality control Demonstrated ability to manage operational KPIs and drive measurable improvement Experience improving sales performance through coaching, estimating, and customer communication Skilled in workforce planning, routing, scheduling, and capacity optimization Data-driven mindset with experience using dashboards and performance analytics Experience overseeing shop operations, inventory control, and vendor/VMI relationships Strong problem-solving skills in fast-paced, field-based environments Excellent communication skills with the ability to motivate and hold teams accountable Commitment to safety, compliance, and delivering a high-quality customer experience Ability to travel between branches and job sites, with flexibility to support operations outside standard business hours

Job Title Audit Senior Manager Employment Type Full-Time, Exempt About the Firm Join a top-tier public accounting firm serving privately-held middle-market companies across industries including manufacturing, distribution, professional services, retail, and software. With a strong reputation for quality assurance services, the firm offers a collaborative culture, supportive leadership, and opportunities for career advancement. Position Summary As an Audit Senior Manager, you will lead assurance engagements, mentor and manage teams, and serve as a strategic advisor to clients. You'll work closely with firm Partners and clients to deliver high-quality audits and technical guidance while overseeing engagement economics and contributing to business development. Key Responsibilities Lead assurance engagements, including audits, reviews, and other financial reporting projects Supervise, review, and mentor audit teams, ensuring compliance with internal quality standards Collaborate with Partners on risk assessments, engagement planning, budgeting, and internal audit reports Serve as a technical accounting expert, applying GAAP to complex situations and authoring internal memos Manage client relationships, acting as the main point of contact and problem solver on engagements Monitor and report on team performance, providing coaching and feedback Ensure timely delivery of client deliverables and maintain high client satisfaction Oversee engagement profitability and billing Support recruiting, training, and firm leadership initiatives Stay current on regulatory and technical changes impacting assurance services Qualifications Bachelor's degree in Accounting or related field (Master's preferred) CPA license required 8+ years of recent public accounting experience, with at least 5 years in a supervisory capacity Proven ability to manage multiple engagements and teams effectively Strong technical expertise in GAAP and auditing standards Excellent communication, leadership, and client service skills U.S. work authorization required Technical Skills Proficiency in Microsoft Office Suite (especially Excel) Experience with ProSystems and QuickBooks is a plus Strong project management and delegation abilities Experience presenting to clients and leading internal training sessions Other Requirements Willingness to travel to client locations as needed Active role in business development and firm marketing initiatives Executive presence and strategic mindset 📩 Apply today by sending your resume to Rob@solidrockrecruiting.com to learn more! Direct Phone: 605-595-8018 #J-18808-Ljbffr

Job Title: Senior Cost Manager Salary: $170,000 - $180,000 Fortiva are delighted to be partnering with a forward-thinking Owner's Representative firm in Los Angeles to help recruit them a new Senior Cost Manager. This is a critical hire for my client, as they expand and grow into new territories across the US. As the Senior Cost Manager, you will work on a diverse array of projects across the state of California, regularly meeting clients and mentoring and growing the junior talent on the team. Projects span from new build and major developments, refurbishment and fit out, tenant fit out to project delivery and strategic planning. Key Responsibilities: Lead the development and delivery of detailed cost estimates, budgets, cost plans, RFPs, cash flow forecasts, risk registers, and value engineering studies across the full project lifecycle. Oversee and administer the requisition and payment application process, including lien waiver compliance, pay application review, and tenant improvement (TI) reimbursement tracking. Provide ongoing contract oversight to ensure commercial, financial, and performance obligations are met and proactively address potential risks or deviations. Direct industry benchmarking initiatives, including the identification, analysis, and application of relevant peer project data to support informed decision-making. Provide leadership and mentorship to junior and mid-level staff, ensuring the consistent delivery of high-quality cost documentation and professional development of the team. Manage multiple projects simultaneously across varying levels of complexity, or serve as the dedicated cost lead on large-scale, high-profile, or technically complex projects. Serve as a primary point of contact for clients, delivering clear, concise, and strategic presentations to owners, investors, lenders, and other key stakeholders. Produce accurate, market-driven estimates and cost analyses informed by current construction pricing, procurement strategies, and cost economics, requiring minimal adjustment and supporting design development decisions. Ensure projects are delivered in alignment with approved budgets, schedules, and quality standards, while maintaining a strong focus on value, risk mitigation, and financial performance. Key Requirements: Minimum of five years of progressive experience in cost management, estimating, or quantity surveying within the construction, real estate, civil engineering or development sectors. Strong command of construction methodologies, cost structures, procurement strategies, and project financial controls. Demonstrated experience working directly with owners, developers, general contractors, and design teams to lead cost planning, budgeting, and financial decision-making. Advanced expertise in cost control, change management, contract administration, and executive-level cost reporting. Proven ability to identify, evaluate, and manage project risks while providing practical, value-driven recommendations to clients. Exceptional analytical skills and attention to detail, with the ability to interpret complex financial data and exercise sound professional judgment. Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders and build long-term client relationships. Professional certifications such as RICS, AACE, CCM, or equivalent credentials are preferred. If interested, please send your resume to **************** I will then schedule an informal conversation to see how this role aligns with your future,

Studio & Front Desk Manager Karen Lord Pilates Movement - Los Angeles, CA Full-time | Multi-location wellness studio (3 locations + 4th opening Jan.) About Us Karen Lord Pilates Movement offers a modern classical-Pilates experience with an athletic edge. We currently operate three locations and will open our fourth in January. We're seeking a dedicated leader who loves fitness + wellness and shares our brand's contemporary, inclusive ethos. Your Role As Studio Manager, you are the operational backbone of our studio network. You'll oversee people, process, and guest experience-ensuring each location feels exceptional, efficient, and aligned with our brand. Key Responsibilities: Recruit, hire, train and, when necessary, terminate front-desk staff; build and manage weekly staff schedules. Serve as primary operational contact for front-desk and trainer teams. Optimize trainer schedules, manage private-session bookings, and respond to client inquiries. Deliver outstanding customer support; resolve client concerns calmly and positively. Maintain and update studio policies, procedures, and operations manuals. Enforce studio standards and ensure staff + clients follow guidelines. Manage product inventory, supplies, and ordering workflows. Represent ownership, execute strategic vision, and organize special events + brand collaborations. Maintain a clean, organized, and professional studio environment. The role may include some front-desk hours when needed. Driving required: the position will travel to multiple locations. Required Skills & Attributes Proven interpersonal + leadership skills; customer-service oriented. Highly organized with strong multitasking and operational focus. Exceptional attention to detail and a proactive mindset. Tech-savvy: adept with scheduling systems, Mindbody software, and business operations. A kind, positive, upbeat personality that aligns with our inclusive studio culture. Interest in fitness and wellness; experience in a studio environment strongly preferred. Why You'll Love Working Here Join a growing boutique Pilates group with expansion ahead. Work in a supportive, care-first team culture that values growth and internal promotion. Opportunity to lead and shape operations across multiple locations. Compensation & Benefits Salary is competitive and commensurate with experience. We also offer opportunities for growth, team development, and involvement in a rapidly expanding studio brand. To Apply: Send your resume and a brief cover letter explaining why you're excited about joining Karen Lord Pilates Movement. We look forward to speaking with you! Job Type: Full-time Benefits: Employee discount Paid time off Work Location: In person

Who We Are We are Skybound. We love creators. We love fans. We love thrilling games, indelible images, and moving stories. Our roots are in comics, but our brands extend to video games, television, movies, merchandise, and live experiences. We take special pride in original tales, fresh characters, and diverse voices. From well-known franchises to freshly-minted originals, we offer the chance to join brilliant creators shaping a new generation of entertainment in a concentrated, agile environment where every perspective matters, and any idea can create a breakthrough. Opportunity Skybound is looking for an owner-minded Senior Manager, Publishing to lead go-to-market efforts on Invincible VS and future titles across the Skybound Games portfolio. This individual will be a strategic driver of product marketing across development, marketing and Skybound's broader entertainment ecosystem. As the lead on go-to-market strategy, you'll craft player-centric plans rooted in insights, shape product positioning, and bring campaigns to life in ways only Skybound can. You'll partner closely with our Development team oo ensure our games are launched with intention, creativity, and a unified narrative - across community, content, paid media, digital storefronts, influencers, PR, events, and beyond. You bring structure to ambiguity, thrive in cross-functional environments, and understand how to move from big-picture strategy to hands-on execution. If you're passionate about connecting games with players and finding bold, unexpected ways to stand out in a crowded market - this is your role. Reports: This position will report to Skybound's Senior Director, Publishing (Games) Responsibilities Include: Develop and lead go-to-market plans for Skybound Games titles by defining target audiences, prioritizing features, and creating player-first messaging strategies. Shape and validate product positioning, ensuring clear, compelling narratives for players and stakeholders from concept through launch. Collaborate with internal and external Development teams to understand the product roadmap, align on vision, and give feedback that supports long-term development and player satisfaction. Serve as the central driver of campaign execution - identifying blockers, enabling teams, and connecting the dots across all marketing functions. Partner across Skybound teams (Comics, Licensing, Content, Social, Community) to ensure fully integrated, cross-medium campaigns. Collaborate with Creative, UA, Community, Influencer, Events, and PR leads to bring campaigns to life across all player touchpoints. Use data and player research to inform marketing decisions and product feedback loops. Monitor performance metrics, define KPIs, and report on campaign effectiveness and ROI. Champion bold thinking and risk-taking - bringing fresh ideas for launching and sustaining games in ways that break through the noise. Role Requirements: 6+ years of experience in brand, publishing or product marketing, preferably in the games industry. Demonstrated success launching and sustaining live digital products or services. A strategic thinker with hands-on experience turning insights into high-performing campaigns. Proven ability to lead cross-functional initiatives and coordinate internal/external teams toward shared goals. Strong data literacy - able to track KPIs, interpret player insights, and apply learnings to future campaigns. A compelling storyteller - both in written communication and in your ability to rally teams around a marketing vision. Skilled in campaign planning, messaging strategy, and channel coordination. Game industry experience as both a professional and a player. Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment. Bachelor's degree in Marketing, Business, Communications or related field. MBA is a plus. Salary Range: $130,000 - $150,000 USD / Year Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training, level of responsibility, budgetary considerations, and tenure at the company. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on the circumstances of each role. Benefits Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement. Company Overview Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible . Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres. Invincible is one of Skybound's tentpole franchises (celebrating 20 years!) and spans the world of comic books, merchandise, video games, and the critically acclaimed adult animated television series on Prime Video. Now in its second season, the television show has consistently ranked as one of Prime Video's top-streamed series with a 99% score on Rotten Tomatoes. The show stars Steven Yeun, with Sandra Oh, Zazie Beetz, Grey Griffin, Chris Diamantopoulos, Walton Goggins, Gillian Jacobs, Jason Mantzoukas, Ross Marquand, Khary Payton, Zachary Quinto, Andrew Rannells, Kevin Michael Richardson, Seth Rogen, and J.K. Simmons. Executive producers include Skybound's own Robert Kirkman, David Alpert, and Margaret M. Dean. Equal Opportunity Employer At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance. For more information on our Privacy Policy, visit: ***************************************

Studio Photography Manager Duration: Contract We are seeking a highly skilled and experienced Studio Photography Manager to oversee and manage all aspects of studio photography operations. The ideal candidate will have a strong background in photography, excellent organizational skills, and the ability to lead a team to deliver high-quality results. This role requires a creative and detail-oriented individual who can ensure the smooth execution of photography projects while maintaining the highest standards of quality. Responsibilities: Manage and oversee all studio photography operations, including scheduling, equipment maintenance, and workflow coordination. Lead a team of photographers and support staff to ensure the successful execution of photography projects. Collaborate with clients and creative teams to understand project requirements and deliver exceptional results. Maintain and organize studio equipment, ensuring it is in optimal working condition. Ensure all photography meets quality standards and aligns with project goals and brand guidelines. Stay updated on industry trends and advancements in photography techniques and equipment. Manage budgets and timelines for photography projects, ensuring efficient use of resources. Qualifications: Proven experience as a Studio Photography Manager or in a similar role. Strong knowledge of photography techniques, equipment, and software. Excellent leadership and team management skills. Exceptional organizational and time management abilities. Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Creative mindset with a keen eye for detail. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $50 - $52 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

Located in Sun Valley, CA, the General Manager runs the division largely as a stand-alone leader with autonomy over the business. The GM will be responsible for creating vision, strategy and execution that will lead to growth and increased profitability of the company. The role will lead the growth and includes full P&L ownership. Key focus areas include Operational Performance and Fiscal Management, Sales Strategy, Business Development, Estimating. The GM leads a two-shift aerospace/defense plating operation team of direct and indirect reports in an office and shop environment. Responsibilities Cultivate a high-performance work environment that aligns core business strategies, drives stronger employee engagement, and creates a safe working environment for all employees. Implement a culture of accountability with employees by establishing expectations and metrics for employees; communicating expectations; monitoring results and communicating poor performance. Build out a team for growth and acquisitions with a focus on accounting and sales. Ensure cross-training coverage and a strong bench is in place for all key roles. Work hands-on with Operations and Commercial Teams to oversee the day-to-day operations and identify and develop plans to reduce waste and inefficiencies. Ensure production schedule is current and accurate and jobs are prioritized in the shops. Oversee procurement and subcontracting activities to ensure items are purchased within budget and meet contractual requirements. Ensure a “safety first” working environment is prioritized for employees by developing safety awareness programs. Oversee Environmental team including ensuring compliance and reporting Monitor quality processes to ensure best-in-class field construction is achieved. Quality approvals for Nadcap, FAA While working closely with the Controller, own and manage the division's financial results, including profit & loss and balance sheet. Monitor revenue, expenses, assets, and liabilities, ensuring accurate reporting and compliance. Communicate financial performance and risks to leadership. Conduct financial and operational analysis to support decision-making. Review key metrics, identify trends, and recommend improvements to drive efficiency and profitability. Develop a solid understanding of the financials and identify areas of opportunities to improve the performance of the business. Understand existing customer and vendor contracts; negotiate areas of risks including payment terms, warranty periods, etc. Communicate financial results, potential risks, and action plans to improve performance to ownership. Develop an intimate understanding of the business, product lines, and operations. Develop and execute a strategy for growth including setting sales targets, business objectives, financial plans, and operations targets. Leverage, develop and maintain strong working relationships with customers. Protect and grow relationships with Boeing, Lockheed, and other aerospace customers Oversee standard costing processes for individual components and assemblies, ensuring accurate per-piece cost calculations. Manage custom project pricing, including both quoted and time & materials (T&M) approaches, to ensure competitive and profitable bids. Develop and implement estimating strategies that align with business objectives and drive margin improvement and customer retention and acquisition. Utilize and continuously improve estimating tools and systems to enhance accuracy, efficiency, and consistency in project cost assessments. Experience, Qualifications & Attributes At least 10 years of progressive experience manufacturing with experience in chrome plating/coatings and a strong focus on process improvement and operational leadership Experience with engineered finishing processes (coatings, surface treatment, heat treatment, etc.) is relevant Aerospace/defense experience would be ideal A post-secondary level of education with preference for either a business management degree or engineering degree or relevant experience Hands-on experience in working at a leadership level in a production environment, focused on quality control and process improvements Familiar with OEM expectations and certification environments Proven experience managing full P&L responsibility, including financial planning, reporting, and performance optimization Demonstrated success in talent development, including recruiting, training, mentoring, and building high-performing teams Experience leading remote or distributed teams, ensuring effective communication, collaboration, and results across multiple locations Merger and acquisition experience is considered an asset, especially with integration and change management in manufacturing environments Understands industry standards Proven ability to lead multi-shift manufacturing environments Strong leadership with the ability to motivate the team to grow the business. Excellent judgment, strategic thinking, and creative problem-solving skills. Skilled in negotiation and conflict resolution, fostering a collaborative and productive work environment. Exceptional relationship-building and communication skills with employees, customers, and stakeholders. Financial acumen to support P&L management, costing, and pricing models. High standards of ethics, integrity, accountability, and respect for others. Adaptable and resilient, able to lead through change and drive continuous improvement. We thank all interested parties but only those selected will be contacted to move forward.

Beacon is Critical Role's membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We're seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators. This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience. JOB SUMMARY The General Manager of Beacon will own end-to-end responsibility for the platform's success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI/UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance. This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA. AREAS OF FOCUS Elevate the user experience through brand, technical, content, community and commerce enhancements. Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement. Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences. ESSENTIAL DUTIES and RESPONSIBILITIES [Other assignments, projects, and duties not outlined below may be required] Product & User Experience Defines and owns the product vision and roadmap for Beacon. Ensures the platform delivers an exceptional and intuitive UI/UX across web, mobile, and connected devices. Partners with design and engineering teams to continuously refine user journeys, engagement flows, and accessibility standards. Develops and tests platform/brand engagement and membership models such as tiers, perks, tools and programs to increase subscriber lifetime value and retention. Platform Development Leads SVOD product development, including subscription management, payments, content delivery, and DRM. Oversees technology stack decisions with a focus on scalability, performance, and security. Drives innovation in personalized recommendations, community engagement features, and content discovery. Explores alignment across IP ecosystems to uncover savings, efficiencies and user flow. Business & Financial Leadership Owns the P&L for Beacon.tv, balancing cost control with revenue growth. Develops financial models, forecasting subscriber growth, churn, ARPU, and operational costs. Optimizes pricing, subscription tiers, and promotional strategies. Identifies and evaluates partnership opportunities with distribution platforms, payment providers, and third-party technology partners. Owns platform growth strategy from content consumption to membership engagement Identifies and implements new revenue streams including memberships, creator monetization tools, and community features. Customer Experience Excellence Leads CX strategy to ensure seamless, personalized, and community-driven subscriber experiences across all touchpoints. Implements data-driven insights for improving onboarding, support, feedback loops, and subscriber engagement. Champions a user-friendly, responsive platform environment that supports long-term loyalty and brand advocacy. Team & Operations Builds and leads a cross-functional team across product, engineering, design, marketing, and operations. Implements KPIs to measure performance across product health, user growth, and financial sustainability. Fosters a culture of accountability, creativity, innovation and operational discipline. EDUCATION Bachelor's degree required EXPERIENCE & QUALIFICATIONS 10+ years of experience in product management, digital media, or technology leadership roles. Experience at the intersection of creative direction, brand strategy, and digital product leadership. Proven track record building or scaling an SVOD/OTT platform. Strong understanding of UI/UX principles and ability to translate customer needs into product solutions. Technical fluency with streaming technologies, DRM, CDN, APIs, and subscription infrastructure. Demonstrated ability to manage P&L, forecast revenue/costs, and build scalable financial models. Proven experience leading diverse creative, technical, and operational teams in high-growth environments. Entrepreneurial mindset with a bias for action and problem-solving. Experience with community-driven media products or fan engagement platforms. Familiarity with emerging distribution models. Proven ability to scale creative and product strategies across global audiences and markets.

Core Requirements: Bachelor's degree 10+ years in Manufacturing Operations management with current P&L responsibility Preferred Requirements: MBA degree The successful candidate will play a key role in directing and executing business goals and objectives to achieve profitable and sustainable growth. This includes implementing key business initiatives, such as lean manufacturing, and helping to develop high-performance teams. The ideal candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and demonstrate a strong orientation toward profitability. CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and around 2,000 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement. Responsibilities: Complete leadership responsibility for performance and overall development of the business unit Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughput Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost Provide leadership and employee development through selection/talent acquisition, performance management, training/development, coaching/mentoring, and motivation of management, supervisory, and hourly personnel in alignment with the business goals and objectives Confidentiality is guaranteed. Applications require a resume/CV with contact information. Learn more about us at CiresiMorek.

Job Description: General Manager Compensation: $100K annually Contract Type: Full-Time Contractor Christin Marie Studio Overview: Christin Marie Studio is a fast-growing e-commerce brand specializing in handmade, artisan-driven fashion and jewelry. As the brand scales, we are seeking an experienced General Manager to oversee studio operations and accountability to ensure seamless execution across teams, systems, processes, and launches. This role is critical to maintaining operational continuity, profitability, and growth, as campaign volume and organizational complexity increase. Role Overview: The General Manager serves as the senior operating leader of Christin Marie Studio and Christin's primary operational partner. This role is responsible for running the day-to-day execution of the business end to end, ensuring the studio operates smoothly, profitably, and in alignment with established creative direction and leadership priorities. The General Manager owns operational execution, people management, and process accountability, enabling the business to function without interruption during periods of founder absence while supporting the successful execution of campaigns, launches, and revenue initiatives. Key Responsibilities: Operations & Execution Leadership: Own and oversee all daily studio operations, ensuring priorities and deliverables are executed accurately and on time. Serve as Christin's primary operational operator, proactively identifying and resolving execution risks or inefficiencies. Ensure seamless operational continuity across campaigns, launches, and core business functions. Team Leadership & Accountability: Manage operations-focused team members and department leads, setting clear expectations, KPIs, and performance standards. Maintain alignment and accountability across teams to ensure consistent execution with or without founder presence. Act as the first point of escalation for operational and people-related issues. Operational Systems & Continuity: Build, document, and maintain scalable operational systems and workflows. Ensure redundancy and coverage across inventory management, production, fulfillment, and returns. Oversee vendors, logistics partners, and operational tools to maintain launch and execution readiness. Financial & Performance Oversight: Manage operational budgets, staffing costs, and execution-related expenses. Monitor margins, cash flow, and performance metrics tied to operational efficiency. Partner with leadership on forecasting and financial planning as it relates to operations and execution. Marketing & Revenue Execution Support: Oversee the execution of approved marketing initiatives, sales launches, live selling, and partnerships. Ensure cross-functional coordination and operational readiness for revenue-driving activities. Identify execution constraints early and communicate risks or needs to leadership and creative teams. Qualifications & Skills: 5+ years of experience operating or leading a small to mid-size consumer or creative brand. Direct experience overseeing e-commerce operations, fulfillment, and inventory workflows. Familiarity with TikTok Shop, social commerce, and live selling environments strongly preferred. Strong people leader with the ability to manage teams, enforce processes, and drive accountability. Financially literate with experience managing budgets, margins, and operational performance. Highly organized, decisive, and able to operate calmly in fast-paced, high-growth environments. What We Offer: A collaborative, fast-paced work environment within a growing fashion and jewelry brand. The opportunity to take ownership of studio operations and directly impact business scalability and performance. Competitive compensation and the chance to partner closely with a creative founder and leadership team. Join us and help ensure Christin Marie Studio operates seamlessly, predictably, and at a high level as we continue to grow!

General Manager responsibilities include: Design strategy and set goals for growth Control budgets and optimize expenses Ensure employees are motivated and productive Job Description We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you'll help our park grow and thrive. Responsibilities Oversee day-to-day operations Responsible for the guest experience in the park along with driving profitability. Design strategy and set goals for growth Maintain budgets and optimize expenses Set policies and processes Ensure employees work productively and develop professionally Oversee recruitment and training of new employees Evaluate and improve operations and financial performance Prepare regular reports for upper management Ensure staff follows safety protocols Provide solutions to issues (e.g. profit decline, maintenance of equipment, employee conflicts, loss of business to competitors) Requirements Proven experience as a Manager or similar role Experience in planning and budgeting Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude