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  • Manager, International Tax Shared Services

    KPMG 4.8company rating

    Customer service manager job in Portland, OR

    At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $68k-88k yearly est. 3d ago
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  • Resident District Manager

    Technosphere, Inc.

    Customer service manager job in Salem, OR

    Job Role: Resident District Manager 7 Years+ Work Authorization: US Citizenship and Green Card Functions as the central point of contact for one complex account with multiple locations, and possibly multiple contracts. Oversees performance of unit management including budget development, client relations, sales and profitability performance, conformance with company policies and procedures and staff training and development. Liaison between company resources and unit operating managers. Minimum Qualifications & Requirements: Minimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 5 years MUST HAVE: Bachelor's Degree or equivalent experience. Have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively. Have culinary production experience and a strong background in safety and sanitation compliance. Demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. This does not apply to external candidates. Valid driver's license required. Minimum Management Experience - 5 years. Minimum Functional Experience - 5 years. Please share your resume ASAP.
    $75k-117k yearly est. 1d ago
  • General Manager - Molds

    Columbia MacHine, Inc. 4.2company rating

    Customer service manager job in Vancouver, WA

    At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide. Summary: Responsible for leadership & management of the Concrete Molds business unit comprising of Engineering and Sales departments. The General Manager will oversee the business unit's strategic & tactical goals of creating value added products by developing new designs and modifications that meet existing and future customer needs; managing resources to achieve high levels of customer service; and meeting financial objectives and revenue growth plan of the business unit as part of the greater Vancouver Operations team. Essential Duties and Responsibilities: Directs the Concrete Mold Engineering department to effectively utilize engineering resources to complete projects on time and implement new products and cost reduction ideas in to designs. Directs the Concrete Mold Sales team to define project requirements and directs staff to complete them within time, cost, and quality specifications Builds trust & rapport with other functional departments to ensure that solutions are comprehensive and efficient Compiles department performance data and works with team to continuously improve. Maintains target margin on sales by conducing market research to set prices for major or strategic projects Develops sales strategy by identifying short-term and long-range sales forecasts Manages sales channel productivity by driving customer solutions and implementing programs to expand the sales pipeline Creates and conducts customized technical sales presentations and proposals for customers Improves safety, quality, and productivity for all aspects of Concrete Mold functions, including Engineering & Sales Maximizes productivity and consistency by using standards to improve existing solutions when possible Fosters quality improvements by conducting design reviews and inspecting pre-released designs, and maintains a sharp focus on error-proofing and problem solving techniques to ensure the highest levels of quality and customer satisfaction Ensures a continuous line of communication between Concrete Mold Sales, Engineering, and Manufacturing to improve manufacturing efficiency and reduce costs Contributes to Concrete Mold research and development, driving innovation and alignment to budget for 3-5 year growth targets. Collaborates with sales and marketing teams to utilize current information on industry trends, and competitors products in the development of new equipment designs and modifications. Directs Marketing to support product line Prepares department budgets and sales forecast and actively monitors bookings, backlog, and invoicing to ensure all business unit KPI are achieved. Development and continued training of Concrete Mold Engineers and Sales Representatives Travel 25-50% Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possesses strong management and problem-solving skills Solid strategic thinker who can facilitate efforts across multiple teams/departments Strong written and oral communication Strong interpersonal communication, organizational, and problem-solving skills Possesses a high level of creativity, strong technical aptitude, and strong attention to detail Results oriented with a strong sense of ownership Education and/or Experience: Bachelors Degree in Engineering or Business preferred 5+ years management experience 5 years Industry and product experience Strong MS Office skills, Sugar, Lawson Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at *********************** Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
    $91k-179k yearly est. 2d ago
  • Auto Glass General Manager

    Classic Collision Corporate Services LLC 4.2company rating

    Customer service manager job in Portland, OR

    Foster Repair Center 7510 SE Foster Rd Portland, OR 97206, USA Are you ready to take your Auto Glass management skills repair talent and income to the next level? Ultimate Auto Glass and Electronics is hiring an Auto Glass General Manager. Be a part of a rapidly growing company that offers competitive weekly pay, benefits, and commission opportunities. The Auto Glass General Manager is responsible for the overall operations and financial results of their assigned business including but not limited to operations, internal and external development, business relationships, and profitability. The Auto Glass General Manager is expected to mentor all direct reports while leading the team effectively and efficiently. Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or management's rights to reassign duties and responsibilities of this job at any time. ESSENTIAL RESPONSIBLITIES/JOB FUNCTION Actively lead market level performance through: key metrics, quality, individual skill levels and culture Manage all inventory, returns, and dealer inventory in market. (Drop boxes, vans, and in shop locations) Work collaboratively with market sales team to generate, close, and follow up on market sales leads. Manage all market account receivables including check, credit card processing, and other forms of payment taken in field. Ensure staff is current on AGSC, DOW, and other appropriate Training systems. Manage and hold all staff accountable for performance through scorecard. Ensure customer satisfaction by coaching staff and resolve customer concerns as required. Manage Daily scheduler to ensure all customer jobs are completed timely. Ensure customer/tech communications with 9 am ETA calls and follow up calls prior to in-route status. Process and Report payroll timely and accurately. Always maintain installer schedule ensuring adequate market coverage. Process and Report all monthly reports accurately and timely. Process performance and coaching reviews as necessary and required by Ultimate. Build and maintain employee recognition process to drive hard work. Recruit, interview and hire new staff as required. Train new hires regarding company policy, procedures, and SOPs. Process all new hire paperwork and documents timely and accurately. Promote safe/clean working conditions and well stocked vans with mobile fleet and respective shop areas. Ensure proper usage of market fleet, fleet maintenance, and fuel card usage. Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR. Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies. Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR. Ensure Employees maintain and use proper Personal Protective Equipment (PPE) and related safety equipment. Participate in external marketing and team building activities as requested. Manage vendor performance respective to run fulfillment, returns performance, communication, etc. Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc. Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal. Work collaboratively with call center to ensure market profitability to plan. Monthly review of monthly selling expense including fuel cost, shop supplies, small tools, etc. for accuracy. Perform market survey on competitors to ensure competitiveness. SKILLS/REQUIREMENTS Minimum of five years Auto glass experience / auto body management experience REQUIRED The hours for this role may vary daily depending on workload. You must have flexibility to work as needed. Proven leadership and track record of employee development Ability to read and understand financial (P&L) statements required AGSC Master Certification and DOW certification preferred Ability to travel up to 25% Must have valid a driver's license and be eligible for insurance coverage Working knowledge of Auto Glass Point of sales system and TEAMS management system Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT. Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organization Ability to work beyond normal business hours to ensure all responsibilities are met timely and accurately. BEHAVIORS/COMPETENCIES Integrity - Respect, and accountability at every level and in every interaction Customer Service - Provide the highest level of customer service while building customer satisfaction and retention Innovation - Develops and displays innovative approaches and ideas to our business Teamwork - Contributes to building a positive team spirit. Supports everyone's efforts to succeed PHYSICAL DEMANDS & WORK ENVIRONMENT Frequently required to stand Frequently required to walk Occasionally required to sit Frequently required to use hands and fingers Frequently required climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually required lift/push weights up to 100 pounds Must be able to pass a background, drug, and motor vehicle screening. Ultimate Auto Glass and Electronic is an Equal Opportunity Employer As an equal opportunity employer, Ultimate Auto Glass and Electronic does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Ultimate Auto Glass and Electronics is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail ******************************* or call *************. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Ultimate Auto Glass & Electronics is an Equal Opportunity Employer (EEO) and welcomes diversity. This job description should not be considered to imply that these requirements are the exclusive standards of the position. Associate is expected to follow any other instructions and perform any other related duties as may be required by the manager. #J-18808-Ljbffr
    $44k-85k yearly est. 1d ago
  • Studio GM & Growth Leader

    Riser Fitness, LLC

    Customer service manager job in Portland, OR

    A leading boutique fitness studio in Portland, Oregon, is seeking a General Manager to oversee all studio functions from sales to instructors. The ideal candidate will drive membership growth, manage staff scheduling, and ensure high-quality customer service. The position offers a competitive salary and growth potential within the company, making it an exciting opportunity for those passionate about fitness. #J-18808-Ljbffr
    $48k-92k yearly est. 4d ago
  • Automotive GM: Profit & People Leader

    Dick Hannah Volkswagen Hyundai of Portland

    Customer service manager job in Portland, OR

    A leading automotive dealership in Portland is searching for an experienced Automotive General Manager to supervise its operations. This role entails fostering a results-driven environment, implementing strategic plans, and maximizing profitability while ensuring customer satisfaction. Ideal candidates should possess a minimum of 5 years of leadership experience in automotive dealerships and have exceptional interpersonal skills. The position offers a competitive salary with generous benefits, including paid time off and comprehensive health coverage. #J-18808-Ljbffr
    $48k-92k yearly est. 4d ago
  • General Manager

    Jimmy John's Gourmet Sandwiches

    Customer service manager job in Salem, OR

    Summary: Manages all functions of the restaurant to ensure customer service and high quality products are delivered and ensures restaurant profitability. Responsible for the successful execution of fast and accurate sandwiches, world class customer service while maintaining a clean and organized shift. Duties and Responsibilities Manages a staff of 3 Assistant Managers and approximately 25-30 employees. Assigns, oversees and evaluates work for compliance Manage hiring, training, evaluating, discipline and termination of employees Provides on the job training for new employees Delegates and is responsible for the ordering receipt, storage and issuing of all food, labor, equipment, cleaning and paper supplies for the unit to ensures a minimum loss from waste or theft Assists in the supervision, preparation, sales and service of food Forecasts food items by estimation what amount of each food item will be consumed per shift Supervises food preparation and service operations while on duty. Assists In shopper during rush periods to ensure the maintenance of restaurant efficiency. Assists In shoppers with greeting customers, talking orders, using the cash register, assembling orders and checking for completeness and correctness Ensures that every customer received world class customer service Routes deliveries and supervises drivers to maximize delivery business and speed Completes daily food preparations (opening procedures, meat and vegetables slicing, bread production) Executes systems and procedures with 100% integrity and completeness Completes daily, weekly and period paperwork with accuracy Controls inventory by using weekly inventory system and maintain regular inventory ordering schedules Conducts Weekly Manager meetings Audits system and procedures as well as shift ending paperwork Completes preventative maintenance and upkeep on stores equipment and supplies Performs other related duties as required Responsible for 100% of the cash drawers during the shift Manages deposits and change orders per Deposit Operating Procedure Knowledge, Skills, Abilities & Work Environment: Must be able to speak, read and write the English language fluently and clearly. Must have strong math abilities in addition, subtraction, fractions, and percentages. Understand use of personal computer of various software such as Excel and Word. Required to stand, walk, sit, use hands, reach with hands and arms, talk, hear, close vision, distance vision, peripheral vision and depth perception. Occasionally required to climb, balance, stoop, kneel, crouch or crawl, lift up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is occasionally exposed to mechanical parts. The noise level in the work environment is moderate. Special Requirements: Willing to work overtime, holidays, weekends as business dictates. Must be 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance, clean driving record and must have physical stamina to work 50-60 hours per week.
    $49k-93k yearly est. 3d ago
  • Store Manager

    Rack Room Shoes 4.2company rating

    Customer service manager job in Woodburn, OR

    The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations Qualifications High school education or equivalent experience 2+ years' store management experience Customer centric with a positive attitude
    $27k-38k yearly est. 4d ago
  • Salon Manager

    Regis Haircare Corporation

    Customer service manager job in Happy Valley, OR

    Purpose: The manager's primary role is to ensure the salon's profitability, ensure guest satisfaction by using the 360 Service Experience and generate an enthusiastic and professional environment where employees are continuously inspired through effective leadership, to do their best and to be successful. The manager must be a constant role model for all employees and have the ability to inspire, respect and creativity understand the Supercuts Operating Principles and Brand Promise, and effectively execute these principles at all times. Duties: In addition to the duties outlined in the Shift/Assistant and Intern Manager, the Salon Manager is also responsible for: •Interviewing and hiring staff •Evaluate employee performance through effective 1:1's •Set goals for individuals and the salon •Document important conversations ,incidents and goals •Approve time off (If short staffed, please communicate with your Area Manager) •Conduct salon meetings •Work with Technical Trainer on salon specific opportunities •Take inventory and place orders •Create and develop a talent bench within your salon as an assist for career advancement within your area. Qualifications: * Strong 360 Service Experience and technical skills •Effective ability to coach, lead and inspire others •Business management skills such as but not limited to: goal setting, scheduling, cash handling, reporting, etc.) •Lead by example •Outstanding communication skills and email etiquette •Effective time management and organization skills •Professional appearance and presence •Flexible availability •Current Cosmetology license or Barber's license and manager's license if applicable per state cosmetology laws You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.
    $32k-47k yearly est. 3d ago
  • Director of Salesforce Engineering, Customer Experience and Platform Operations

    Zoominfo Technologies 4.7company rating

    Customer service manager job in Vancouver, WA

    ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. With rapid growth and an expanding customer base, our internal systems need to be just as scalable and agile as the product we deliver. Salesforce sits at the core of our GTM and customer lifecycle strategy. We're looking for a Director of Software Engineering to lead the strategy, development, and scaling of the systems that power our Customer Support and Customer Success teams. You'll own the engineering roadmap for Salesforce Service Cloud and Gainsight, ensuring our teams have the tools and insights they need to deliver exceptional outcomes for every customer. As additional responsibility, the role will also focus on Salesforce Platform Operations, you'll lead the team responsible for building and optimizing the Salesforce ecosystem, ensuring it's tightly integrated with the rest of our tech stack, secure, and future-ready. What You'll Do: Lead Salesforce Engineering & Platform Operations Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight. Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring. Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools. Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations. Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products. Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations Lead a team of engineers and administrators focused on support and success technology. Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy. Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning. Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes. Strategic Partnership & Execution Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions. Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems. Guide the platform's growth through streamlining platform operations and release management for the organization. Drive Engineering Culture Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning. Mentor and coach team members on Salesforce best practices, architecture, and leadership development. Identify and address gaps in skills, process, or tooling to accelerate team impact. What You Bring: 10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations. Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows). Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines. Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling. Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment. Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.). Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives. Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred. Nice to Have: Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant ). Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting. Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling. Background in post-merger org consolidation or multi-cloud Salesforce environments. Understanding of product-led growth strategies and usage-based billing models. #LI-VC1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$191,730-$301,290 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
    $191.7k-301.3k yearly Auto-Apply 2d ago
  • Customer Success Manager

    Smarsh 4.6company rating

    Customer service manager job in Portland, OR

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing. Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer's trusted partner, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. How will you contribute? Demonstrates capability to excel in MM CSM responsibilities Ability to manage territory and drive ownership of a Smarsh directed project or program Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs Deliver high level of responsiveness to assigned Mid-Market tier accounts Work with clients via Retention Cases, prevent and manage churn Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions Maintains daily/weekly meetings for assigned accounts (~40- 100k ARR), typically a territory of approximately 120 accounts Prepares and hosts Business Reviews for top assigned accounts in territory Consistently meet or exceeds target customer activity metrics and SLOs Manage assigned client contracts, invoices, billing, SLA reporting requirements Process contract changes including add-on services, downgrades, cancellations Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees) Identify additional add on services to grow account, partner with sales for new opportunities identified Effectively manage and drive closure of renewal business Identify At Risk Clients and determine needed remediation path Take ownership for resolving customer issues; Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment Work as part of a collaborative team and provide feedback for improvement to internal stakeholders What will you bring? 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+years' experience in MM role or similar BA/BS degree or 4+ years' experience in customer success in lieu of a degree Completion of Customer Success outside learning Effective oral and written communication skills Strong organizational skills Detail oriented Proficiency at juggling multiple tasks Ability to quickly understand questions and problem solve Proven results in driving customer health and satisfaction resulting in loyalty and advocacy Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences Intermediate knowledge of the Smarsh or heritage Actiance Product Suite MS Office Suite knowledge (PPT) Ability to independently navigate ambiguity About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
    $101k-133k yearly est. Auto-Apply 1d ago
  • Customer Service Supervisor

    Levi Strauss 4.3company rating

    Customer service manager job in Portland, OR

    Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's , Dockers , Beyond Yoga ) stand for freedom and self-expression. Supervisors contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth. We're looking for a Supervisor who shares our values: Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage. Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers. Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more. Drives Performance: You're results-oriented and support the team. You'll support the leadership team to success: Growing Sales: Execute sales strategies and monitor performance to drive revenue growth. Be a coach: Guide and support team members through effective mentorship and leadership. Operational Excellence: Manage daily store operations to ensure efficiency and maintain high standards. Customer Focus: Ensure exceptional customer service and foster a welcoming shopping environment. The role requires someone who: Is good with people and able to support, assist, and coach store associates to perform their work effectively. Complies with all Levi's Stores policies, procedures, and programs, while able to follow directives of store management. Consistently meets or exceeds established store and individual sales and performance goals. Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders. Must have reliable transportation. Must be 18 years or older. Life-Enhancing Perks: Full-Time Employees: Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter. Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live. Full-Time & Part-Time Employees: Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year. Live in Levi's: 60% employee discount. Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$. Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga. LOCATION Portland, OR, USA FULL TIME/PART TIME Part time COMPENSATION The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $17.05 - $28.45 per hour, varying with experience and qualifications. Current LS&Co Employees, apply via your Workday account. Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $17.1-28.5 hourly Auto-Apply 60d+ ago
  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Customer service manager job in Salem, OR

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $100k yearly 60d+ ago
  • Customer Success Account Manager

    Cardinal Health 4.4company rating

    Customer service manager job in Salem, OR

    Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500. We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere. We currently have a career opening for a Customer Success Account Manager Overview This role serves as a dedicated advisor to a prominent healthcare system. The role has two key components. 1. Customer Relations - One portion will function as an effective communicator, and solution-driven collaborator who works to strengthen the customer relationship. 2. Data Analysis - The second portion is identifying areas for improvement and evaluating customer needs through data analysis and driving the development and implementation of data-driven solutions that enhance the customer experience. We seek an innovative, customer-focused professional who thrives in a dynamic environment, consistently seeking opportunities to deliver value and build long-lasting relationships through impactful data insights and operational excellence. Location Remote Travel Estimated twice per year. Time Zone Support Primarily Eastern time zone. Responsibilities _Financial contract/pricing management_ + Ensure the accuracy and reliability of customer data, including account demographics and pricing segments. + Collaborate with internal stakeholders to update backend systems and maintain data integrity, enabling seamless support. + Manages a large IDN customer account portfolio which may require a consultative approach + Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success. + Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner + Attention to detail. Polished written and verbal communication skills. _Issue Resolution_ + Validating and approving quarterly compliance. + Collaborate with internal teams to address and resolve backend issues affecting data accuracy, reporting or customer experience. + Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience by collaborating with subject matter experts to determine the root cause and implement lasting solutions. _Project Management_ + Coordinate with cross-functional teams to implement and optimize reporting systems + Analytics and Reporting + Develops and executes self-driven projects to achieve measurable improvements by proactively addressing operational, technical, or process-related issues. _Create joint value for both Cardinal Health and the customer by:_ + Identifying opportunities for efficiency, capturing data, analyzing data, reporting the metrics achieved, and communicating to the customer with actionable insights. + Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives (strategic & tactical) + Design, maintain, and enhance custom reports and Tableau dashboards for use by stakeholders, incorporating feedback to improve data visualization. + Understanding the contractual obligations between Cardinal Health and the health system + Lead Quarterly Business Reviews with tailored reporting tools and data-driven insights + Being part of a dedicated team for a prominent healthcare system Qualifications + Prior experience in a customer facing role. + Proficient in Excel (VLOOKUP, pivot tables, etc) and Tableau. + Comfortable executing in person presentations and speaking to data. + Knowledge of pharmaceutical distribution, contracts, supply chain, and pharmacy solutions is preferred. + Attention to detail. Polished verbal and written communication skills. + Willingness to travel twice per year. Anticipated salary range: $ 67,500 - $96,300 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs Application window anticipated to close: 1/31/2026 *if interested in opportunity, please submit application as soon as possible. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $67.5k-96.3k yearly 1d ago
  • PT Customer Experience Manager

    Michaels 4.2company rating

    Customer service manager job in Happy Valley, OR

    Store - PHX-PEORIA/LAKE PLEASANT BLVD, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $44k-80k yearly est. Auto-Apply 3d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Salem, OR

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645
    $89.3k-150.3k yearly 7d ago
  • Customer Service at PLAY STREET MUSEUM

    Play Street Museum

    Customer service manager job in Beaverton, OR

    Job Description Play Street Museum in Beaverton, OR is looking for one customer service to join our 9 person strong team. We are located on 18021 Nw Evergreen Pkwy. Our ideal candidate is attentive, punctual, and engaged. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers $14.50/hour plus weekend party tips We are looking forward to hearing from you.
    $14.5 hourly 18d ago
  • Supervisor Rehabilitation Services

    Providence Health & Services 4.2company rating

    Customer service manager job in Portland, OR

    Supervisor of Rehabilitation Services at Providence St. Vincent's Medical Center- Full-Time, Day Schedule is in Acute Care and supports PT, OT, SLP and onsite. _Providence offers a fantastic benefits package which include but is not limited to:_ Free, convenient, and ample parking TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford) Medical Plan Assistance Program - provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income Tuition reimbursement/education - includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap Paid Time Off - Benefit eligible caregivers receive up to 25 days per year Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/or Roth aftertax) contributions to help you save for retirement. Lyra Caregiver Assistance program - Up to 25 counseling or coaching sessions per eligible member per year The Rehab Supervisor manages the daily activities of staff in multiple patient care environments. Monitors services, programs and practices to ensure high quality services are provided to internal and external consumers. Provides skilled discipline service therapy to patients/clients presenting with a wide variety of ages, diagnoses and disabilities. Assists in the development of new programs and services. Participates as a member of the regional Rehab Services management team and supports/guides the accomplishment of targeted regional objectives. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence St Vincent Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + Bachelor's Degree Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). Or + Master's Degree Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). Or + Doctorate Degree from an Accredited professional program in the specified discipline service (Physical Therapy, Occupational Therapy, Audiology or Speech/Language Pathology). + Upon hire: Oregon Physical Therapist License Or + Upon hire: Oregon Speech Language Pathologist License Or + Upon hire: Oregon Speech Language Pathologist Permit + Within 30 days of hire: National Provider BLS - American Heart Association + Upon hire: National Provider Identifier (NPI) + Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) criminal background check for this position + 5 years Experience working as a therapist. + 2 years Experience with management/leadership responsibilities. Preferred Qualifications: + Upon hire: Membership in the national, state, or local professional association + 2 years Supervisory experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence has been serving the Pacific Northwest since 1856 when Mother Joseph of the Sacred Heart and four other Sisters of Providence arrived in Vancouver, Washington Territory. As the largest healthcare system and largest private employer in Oregon, Providence is located in areas ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 404060 Company: Providence Jobs Job Category: Rehabilitation Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 5002 PSVMC PHYS THERAPY Address: OR Portland 9205 SW Barnes Rd Work Location: Providence St Vincent Medical Ctr-Portland Workplace Type: On-site Pay Range: $59.22 - $93.49 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $52k-88k yearly est. Auto-Apply 42d ago
  • Auto Glass General Manager - Growth & Profit Leader

    Classic Collision Corporate Services LLC 4.2company rating

    Customer service manager job in Portland, OR

    A leading auto service provider in Portland, OR is seeking an experienced Auto Glass General Manager to oversee operations and financial results. You will lead market performance, manage staff, and ensure excellent customer service while achieving profitability. Ideal candidates will have five years of auto glass experience and proven leadership skills. The position offers competitive pay and opportunities for growth. #J-18808-Ljbffr
    $44k-85k yearly est. 1d ago
  • General Manager

    Dick Hannah Volkswagen Hyundai of Portland

    Customer service manager job in Portland, OR

    We are seeking an experienced and results-driven Automotive General Manager to oversee all dealership operations. The ideal candidate will have a strong background in sales, finance, and customer service within the automotive sector. This role requires exceptional servant leadership skills, a strategic mindset, and the ability to drive profitability while maintaining high customer satisfaction. General Manager Compensation and Benefits: Expected monthly earnings of $50,000. General Manager Competitive Salary: $3,000 monthly salary plus, 2% Total Combined Store Gross for Volkswagen Hyundai of Portland, plus 10% Total Combined Store Net for Volkswagen Hyundai of Portland. Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. Paid Holidays: Hannah Motor Company offers at least 2 paid holidays per year to the General Manager subject to completion of the introductory period and other eligibility requirements as per company policy. General Manager Responsibilities Manages overall store functions to maximize profitability. Monitors the daily operating control (DOC), recommending improved courses of action where necessary. Directs and monitors all dealership management or supervisory personnel functions and evaluates manager performance. Meets with the owners monthly to review departmental performance. Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance. Provides dealer with accurate reports on the financial condition of the dealership. Reviews monthly financial information is complete and accurate. Develops and maintains a good working relationship with lending institutions and manufacturer personnel. Communicates management policies and procedures to all employees and ensures that they are understood and followed. Provides enthusiastic leadership to help shape employees' attitudes and build morale. Holds regularly scheduled managers meetings to ensure that every department is operating efficiently and profitably. Hires, trains, supervises, and motivates all dealership department managers. Reviews all requests for training, approves those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitors their effectiveness. Reviews and approves compensation plans for all employees. Coordinates with the business office to ensure that records and analyses are maintained accurately. Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs. Resolves any customer complaints that department managers are unable to rectify. Ensures all direct reports understand and follow company/factory policies Monitor expenses of store General Manager Qualifications Advanced knowledge of dealership operations. 5 years proven prior performance as a top-level manager at a franchised auto dealership preferred. Demonstrated forward thinking, positive, and progressive leadership style. Demonstrated strong ethical composition; oversee and enforce company policies, procedures, and corporate culture. Ability to work cooperatively with other General Managers and Corporate Office Management and staff. Demonstrated ability to effectively handle HR related issues. Demonstrated ability to effectively resolve conflict between employees and customers. Excellent communication skills (including listening, speaking). Demonstrated ability to multi-task, work alone, self-motivate and manage one's own time. Physical ability to use computer hardware/software and demonstrated computer literacy (MS Word, Advanced Excel, Outlook, ADP, CDK, HR systems). Organized and extremely detail and deadline-oriented. At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We're a family‑run business that's been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone's day‑to‑day contributions. Dick Hannah Dealerships. Believe in nice. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr
    $3k monthly 4d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Forest Grove, OR?

The average customer service manager in Forest Grove, OR earns between $29,000 and $88,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Forest Grove, OR

$51,000
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