Customer service manager jobs in Gastonia, NC - 1,456 jobs

We're Hiring at Keen Building Company! Director of Operations - Custom Residential Construction Type: Full-time Reports to: President Who We Are At Keen Building Company, we don't just build homes, we bring dreams to life. Based in Charlotte, NC, and serving both North and South Carolina within an approximately 75-mile radius, we specialize in high-end custom homes and remodeling. Our mission is simple: provide a common service in an uncommon way to create a one-of-a-kind experience with passion and precision. Why This Role Matters As our Director of Operations - Custom Residential Construction, you'll be at the heart of everything we do You'll lead the construction operations that make dream homes a reality, guiding projects from concept through completion (on time, within budget, and at the highest level of standards), mentoring a team of skilled professionals, and ensuring every client's experience with Keen is nothing short of exceptional. This isn't just about managing projects. It's about shaping the future of Keen Building Company, driving operational excellence, and being a key player in our long-term growth. What You'll Do Lead with Vision: Develop and execute strategic plans that align with Keen's three-year construction operations plan, ensuring operational efficiency and excellence. Own the Build: Oversee all aspects of construction operations, from planning and scheduling to budgeting and quality control. Collaborate & Coordinate: Coordinate with project managers, subcontractors, and suppliers to ensure seamless execution. Problem-Solve on the Fly: Monitor progress, anticipate/identify challenges, and implement solutions to keep projects on track. Champion Safety: Establish and enforce protocols that prioritize the safety of every team member. Conflict Resolution: Quickly and effectively address conflicts that may arise during the project. Inspire & Grow Your Team: Lead by example, offering mentorship, skills development, and a culture of accountability rooted in Keen's Core Values. Drive Communication: Provide consistent updates to senior leadership through reports like IOR (Indicated Output Report), Quality Control, and Job Site Inspection Reports. Strengthen Partnerships: Collaborate with, and foster a team environment between, Sales and Accounting to ensure smooth contract execution, forecasting, and billing. What We're Looking For Experience that Counts: 15+ years in the construction industry, with at least 5 years in a leadership role overseeing custom home building operations. Education: Bachelor's degree in Construction Management, Engineering, Business Management, or related field (preferred). Leadership DNA: Proven ability to inspire, manage, and grow high-performing teams. Written and Verbal Communication Skills: Ability to effectively communicate and influence team members at all levels. Project Wizard: Proven track record of successfully managing multiple custom home building projects and teams simultaneously. Technical Knowledge: Expertise in construction processes, building codes, and safety standards. Business Savvy: Skilled in budgeting, forecasting, and using tools like BuilderTrend, PipeDrive, and construction accounting systems. Hands-On Flexibility: Valid driver's license and willingness to travel to job sites as needed. What Success Looks Like Delivering profitable projects that meet budget and exceed expectations. Achieving client satisfaction scores (NPS 4.5+) that reflect our commitment to delighting homeowners. Timely, accurate submission of reports, 3-year forecasts, billing, and job statuses to keep projects and the company on track. Building a culture of excellence, accountability, and growth within the operations team. Why Join Keen Building Company? When you join Keen, you're not just taking on a job; you're stepping into a leadership role that influences every corner of our business. You'll work with a team that values craftsmanship relationships, and community. Most importantly, you'll be building more than houses, you'll be building futures, memories, and experiences for families across the Carolinas.

Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Manager is responsible for leading, developing, and overseeing the Client Service team to ensure exceptional delivery across the end-to-end client lifecycle-from onboarding to renewal to ongoing service. This role acts as a critical operational leader, ensuring that processes are efficient, documentation is accurate, service levels are met, and the team is equipped to support Account Executives and Account Representatives effectively. You will set the standard for service excellence by coaching team members, optimizing workflows, removing operational bottlenecks, and ensuring consistent, high-quality execution that enhances client satisfaction and retention. What will you be doing? Team Leadership & Development Manage, coach, and develop Client Service Representatives to ensure strong performance, engagement, and growth. Conduct regular quality checks on client deliverables; provide feedback and training where needed. Oversee workload distribution to balance capacity, manage deadlines, and ensure operational efficiency. Client Service Oversight Ensure timely and accurate execution of onboarding, renewals, certificates, endorsements, and documentation across the team. Serve as an escalation point for complex client or carrier issues, providing guidance and resolution support. Monitor compliance with internal controls, regulatory requirements, and documentation standards across accounts. Process Management Standardize and enhance processes for client service support across the client lifecycle. Partner with Practice Groups, Operations, and Accounting to streamline workflows and eliminate friction points. Use performance metrics and reporting to identify improvement opportunities and drive consistency across the team. Cross-Functional Collaboration Work closely with Account Executives and Account Representatives to understand client needs and align service priorities. Coordinate with carriers to support escalations, program changes, and complex servicing requirements. Collaborate with internal teams to ensure smooth execution across the client lifecycle. Key Skills & Competencies Leadership & Coaching: Ability to guide, develop, and motivate a service team while maintaining high performance standards. Operational Excellence: Skilled at building efficient processes, managing workflows, and ensuring quality control. Client Service Mindset: Strong commitment to delivering responsive, accurate, and value-added service. Communication: Clear and confident communicator across various stakeholders. Problem-Solving: Ability to troubleshoot issues proactively and navigate complex client or carrier situations. Technical Proficiency: Comfortable in insurance agency management systems (Epic, AMS360, etc.) and Microsoft Office tools. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience 5+ years of experience in insurance client service or operations 2+ years in a people leader role & strong stakeholder management skills Strong understanding of insurance policy documentation, billing workflows, certificates of insurance, and renewal processes Strong organizational and communication skills with a client-service orientation. Demonstrated ability to manage teams, drive process consistency, and uphold high service standards Solution minded with Root Cause Analysis problem solving capabilities Experience with process transformation via automation and/or AI is a plus What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships. Responsibilities Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses. Manage and develop client relationships to increase repeat business and long-term partnerships. Oversee commercial plumbing service agreements, including renewals, proposals, and contract management. Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations. Coordinate scheduling, budgeting, and resource allocation for plumbing services. Conduct site visits, attend client meetings, and provide technical support as needed. Track and report on client satisfaction, project progress, and service performance. Identify opportunities for additional services and support sales efforts to grow the plumbing division. Ensure compliance with company safety standards, local codes, and industry best practices. Qualifications Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience). 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry. Strong knowledge of plumbing systems, codes, and service operations. Excellent communication, negotiation, and relationship management skills.

A leading manufacturer in the construction machinery manufacturing industry is seeking a dynamic and experienced Plant Manager to oversee operations across multiple facilities. This organization is known for its commitment to quality, safety, and innovation, serving a diverse range of industrial clients with precision-engineered products. This fast-growing company is looking for someone to drive cultural change and lead a strong team. If this sounds like you, apply today! The Plant Manager will be responsible for: Lead and organize daily production workflows to meet output and quality targets. Collaborate closely to ensure alignment on performance goals. Promote and enforce company policies, safety standards, and operational procedures. Coach and mentor team members to foster a productive and positive work environment. Resolve manufacturing discrepancies and employee conflicts effectively. Conduct performance evaluations, develop employee growth plans, and manage disciplinary actions. Maintain high standards of housekeeping and 5S practices across all areas. Support continuous improvement initiatives and drive operational excellence. The Plant Manager will have: 10+ years manufacturing leadership Bachelor's degree in relevant field Strong organizational skills with a focus on safety, quality, and efficiency. Excellent communication and interpersonal skills across all organizational levels. Ability to work independently and collaboratively in a fast-paced environment. High ethical standards and professionalism under pressure. Background in heavy machinery manufacturing preferred

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:***************************************************************************************************************************** OpportunitiesJobs About the Role The CMCC Operations Manager oversees the overall functionality, efficiency, and daily operations of the Charles Mack Citizen Center (CMCC). This role ensures exceptional event execution, facility upkeep, and customer service excellence while fostering a welcoming, safe, and well-maintained environment for clients, visitors, and staff. The ideal candidate is a proactive problem-solver who thrives in a dynamic, hands-on setting-balancing administrative responsibilities with operational leadership. This position plays a key role in positioning the CMCC competitively within the regional event market and reports directly to the Experience & Engagement Deputy Director. Duties and Responsibilities Facility & Event Operations Oversee daily facility operations, including room setups, equipment usage, and cleanliness. Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities. Manage inventory of equipment and supplies to support events and daily operations. Support technical needs for events, including audio-visual and lighting systems. Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures. Staff Leadership & Management Train, supervise, and evaluate Event Services staff, including part-time and temporary employees. Develop staff schedules to ensure proper coverage for operations and events. Promote a positive team culture focused on service, efficiency, and accountability. Customer Service & Client Relations Ensure exceptional service for all internal and external customers. Address and resolve client concerns promptly and professionally. Collaborate with the Event Services Supervisor for seamless event execution. Administrative & Strategic Responsibilities Assist with developing and managing the operations budget; monitor spending and identify cost-saving opportunities. Prepare reports on facility usage, maintenance needs, and operational performance. Work with Marketing to promote the CMCC and attract diverse events. Manage vendor relationships, including catering and other service partnerships. Contribute to long-term planning for facility improvements, expansion, and revenue enhancement. Minimum Education and Experience Bachelor's degree in Business Administration, Hospitality/Event Management, or related field preferred. Minimum 3 years of experience in facility operations, event management, or similar work. Minimum 3 years of supervisory experience required. Equivalent combinations of education and experience will be considered.

Key Responsibilities: Oversee regional operations, sales, and administrative activities Own regional project P&L through cost control, estimating, purchasing, subcontracting, and billing oversight Hire, train, and lead field and office teams Direct sales and operations teams to resolve complex project and customer issues Assign projects and balance workloads to meet schedules and quality standards Ensure effective planning, scheduling, and timely project completion Approve and manage vendors and subcontractors Build and maintain relationships with multifamily customers and industry partners Review contracts, job progress, sales, and operations reports Ensure timely billing, collections, and issue resolution Qualifications: Construction experience required (multifamily preferred) High school diploma or equivalent Valid driver's license and ability to travel (50%+) Experience with Procore, NAV, Sage, or similar systems preferred Proficiency with Microsoft Office Strong leadership, communication, and customer service skills Decisive, organized problem solver with sound judgment

Job Title: Transportation Group Manager Type: Direct Hire in Davidson, NC Our client is seeking a Transportation Group Manager with deep expertise in transportation engineering and infrastructure project delivery to establish and grow our transportation practice in North Carolina. This is a unique opportunity to build something from the ground up-with the full backing of a trusted, multi-disciplinary firm. Essential Job Responsibilities: Proactively pursue new business with existing and prospective clients by delivering exceptional service. promoting Fisher's capabilities and building lasting relationships. Support the development and execution of business plans. Oversee and coordinate multiple projects, ensuring work is prioritized and deadlines are met. Oversee project budgets, scope, schedule, and staffing to ensure successful and timely project delivery. Manage and prepare winning project proposals and serve as primary client contact throughout the process. Proactively monitor, identify and resolve technical, schedule or financial issues. Successfully lead and manage a team across multiple locations. Develop and maintain a high-performing, motivated team with strong morale. Mentor staff on technical development, leadership, and client relations. Set clear expectations, provide constructive feedback, actively coach and support employee growth with career development. Successfully navigate and implement complex public processes and municipal approvals. Represent in professional organizations, business boards, and community activities. Required Skills & Experience: B.S. degree in Civil Engineering (Master's preferred) 15+ years minimum in transportation civil engineering design Professional Engineering License (PE) 10 years minimum of project management experience Prior experience successfully managing and leading a team Excellent leadership, communication, and interpersonal skills. Proven client relationship and business development success in transportation sector Proficiency in MS Office; MicroStation, AutoCAD, and OpenRoads a plus Thorough understanding of all phases of transportation project development and delivery, including NCDOT, agency, and locally administered federal-aid projects. Strong understanding of transportation engineering principles, including highway design, permitting, and regulatory standards. Professional performance standards aligned with Fisher's Mission, Vision, and Core Values Proven ability to deliver quality work through critical thinking, problem-solving, and sound judgment Driven to own projects, prioritize effectively, and thrive in a fast-paced, growth-focused environment Superior organizational and planning skills with keen attention to detail Highly adaptable and proactive in meeting deliverables and deadlines Dedicated to fostering trusting relationships through collaboration integrity, respect, and active listening Curious, improvement-minded, and always seeking better solutions Embrace feedback constructively and use it as an opportunity for growth Job Requisition # 39650 #LI-Hybrid #LI-KM1#Civil A reasonable estimate of the Base Salary for this role is $150,000 - $195,000 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels. Meet Your Recruiter Kayla Mershon

General Manager Industry: Physical Security | Construction | Infrastructure | Employment Type: Full-time About the Role A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment. Key Responsibilities Lead daily operations across multiple service lines including fencing, barriers, and access control installations Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement Manage and develop cross-functional teams including project managers, field crews, and operations staff Oversee scheduling, budgeting, procurement, and job costing processes Drive operational improvements and standardization to support scalability Foster a culture of safety, compliance, and quality assurance Partner with executive leadership to align on strategic goals and market expansion Build and maintain strong relationships with customers, vendors, and subcontractors Ideal Candidate 6-12 years of leadership experience in construction, security systems, or industrial services Proven track record of managing operations in a fast-paced, project-based environment Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus Demonstrated success with P&L ownership and KPI-driven performance management Strong knowledge of field operations, labor/resource planning, and subcontractor management Comfortable operating within a private equity-backed company or growth-stage business Excellent communication and team leadership skills Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred) Compensation & Benefits Competitive base salary + performance-based bonus Health, dental, and vision benefits 401(k) with company match PTO and paid holidays Vehicle allowance or company vehicle

Job Description Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively. Summary of Responsibility: The Customer Service Manager is responsible for leading, developing, and managing the Customer Service/Parts team to ensure exceptional customer experiences and operational excellence. This role oversees daily departmental activities, drives performance through KPIs, manages customer escalations, and leads continuous process improvement initiatives. The Customer Service Manager collaborates cross-functionally with internal teams and external partners to remove barriers, improve execution, and enhance customer satisfaction. What You Will Contribute: Recruit, hire, onboard, train, coach, and motivate customer service representatives. Monitor individual and team performance against established standards and expectations. Foster a culture of accountability, engagement, and continuous improvement. Oversee daily activities within the Parts/Customer Service department. Ensure workloads are balanced effectively across the team. Establish, track, and report on department Key Performance Indicators (KPIs). Serve as the primary point of contact for escalated customer complaints or issues. Ensure customers are kept informed and resolutions are communicated clearly and professionally. Partner with internal teams to drive timely and effective outcomes. Develop training tools and resources for Parts Administrators and customer service staff. Create and maintain policies and procedures for handling customer parts inquiries. Utilize data and reporting to identify trends, root causes, and opportunities to improve customer satisfaction. Implement solutions that improve efficiency, accuracy, and the customer experience. Work cross-functionally with Service, Productivity, and other internal teams. Collaborate externally with OEMs and third-party vendors to ensure alignment. Identify and eliminate barriers that impact execution and customer outcomes. Other Functions: Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: Bachelor's Degree or equivalent experience demonstrated experience. High level of technical skill as demonstrated in prior experience and education. Ability to communicate effectively and articulate offerings tailored to customer needs. High integrity and ethical thought processes Experience using CRM such as Salesforce, ERP systems such as Dynamics D365, and PowerBI reports, Expert Microsoft Office Suite user What's in it for You:We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks' Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and physical requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged periods of time. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep their composure with the public and co-workers in everyday, stressful situations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition # 1545C, Charlotte NC

Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage the Deli Bakery HMS Department, including hiring, training and developing department associates Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture Support the achievement of budgeted financial and operating results Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS) Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized Ensure compliance with local, state and federal regulations Adhere to all company guidelines, policies and standard practices Maintain security standards Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines Control store's expenses through proper ordering, care for supplies and equipment Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position, with or without reasonable accommodation Ensure LMS compliance for all Deli Bakery HMS Associate All other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Effective communication, customer service, and selling skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers and other communication systems required to perform job functions Ability to push or pull up to 2000 pounds using a pallet jack Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time with frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Perform repetitive hand and arm motions Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to checks, invoices and other written documents

Remote (U.S.) | Occasional travel to Charlotte, NC HQ About the Opportunity FranDevCo represents some of the fastest-growing, most recognized brands in the franchise industry. As our sales engine scales, we're ready to bring precision and power to the systems that drive it. We are looking for a Director of CRM Operations who will take ownership of refining, optimizing, and scaling our HubSpot environment to match the sophistication of our team, our candidates, and the brands we represent. We're a franchise growth organization that helps brands achieve consistent, sustainable growth through proven systems and processes. Our turnkey platform brings together expertise in franchise sales, marketing, operations, finance, and exit strategies - backed by a team with over 100 years of combined experience attracting top-performing franchisees. At FranDevCo, we're a high-performing, people-first company built on collaboration, process, and purpose. And we genuinely care about what we do. Our foundation is built on our G.R.O.W. values: Growth - We're passionate about growing businesses and people. Reliable - We do what we say and follow through. Operate with Purpose - Everything we do has intention. We Culture - True success comes from teamwork and collaboration. We work hard, play hard, and value relationships as much as results. What We Offer A strong, values-driven culture that supports your success Systems and tools that make your job easier Competitive base salary Health insurance Paid holidays and vacation time Company laptop What You'll Do Own the architecture, optimization, and ongoing management of our HubSpot CRM and Marketing Hubs. Audit, rebuild, and streamline pipelines, workflows, and automations to drive measurable efficiency and scalability. Create intuitive dashboards and reporting for sales managers and executive leadership - turning data into actionable insight. Partner closely with Franchise Development, Operations, and Marketing teams to ensure CRM strategy aligns with business goals. Implement automations that free our sales team to focus on relationships, not repetitive tasks. Ensure seamless integration between sales and marketing activity - empowering our digital team to launch and track lead generation campaigns for franchisor clients. Who You Are A precision-minded CRM operator with 5+ years of CRM management experience, including at least 2 years in HubSpot. Hands-on and proactive - you build, test, and improve systems yourself rather than waiting for direction. Experienced supporting high-ticket, multi-step sales processes where timing, nurturing, and data accuracy matter. Comfortable collaborating with leadership and sales teams to define how HubSpot best supports revenue goals. Energized by fast growth, structure-building, and solving operational puzzles that unlock performance. Bonus points if you've worked in franchise development, for a franchisor platform, or with a rapidly scaling franchisor brand. Work Setup Remote-first (U.S.) with optional hybrid flexibility in Charlotte, NC. Minimal travel - approximately 1-2 trips per year to HQ for training and team connection. Why Join FranDevCo If you're passionate about helping people find great franchise opportunities and want to be part of a team that values growth, reliability, and purpose, we'd love to hear from you.

Job Description CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL ("Customer for Life") representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $55,000 What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and associates. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations. The Area Manager assists in the development and implementation of security plans, emergency response procedures, and loss prevention initiatives, while maintaining strong partnerships with local law enforcement, fire, and emergency management agencies. This role requires a proactive leader who can effectively manage teams in a fast-paced environment, respond calmly under pressure, and uphold the highest standards of professionalism and integrity. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Exercises general supervision over Captains, Sergeants, Corporals, subordinate officers and support staff. Ensure department is functioning within all local, state and federal laws. Monitors and observes patrol and investigative activities to ensure all department personnel conforms to company and divisional policies. Communicates using two-way radio and telephones. Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports. Attends and represents the department or its officers at court hearings. Maintains contact with supervisory staff to coordinate department activities. Ensures availability by radio or phone for consultation on major incidents and / or emergencies. Communicates pertinent information to the Security Manager and Executive Management in accordance with departmental and company policy. Operates a company vehicle in accordance with departmental policy and procedure. Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment. Oversees scheduling, interviewing, hiring, and recruiting of all department personnel. Organizes, designs, updates and delivers all departmental trainings. Keep up to date and accurate records of trainings for all departmental personnel. Assist in preparing annual budget and monitors compliance. Analyze and recommend improvements to department equipment and facilitates and propose logical solutions within the budget to the Manager of Security for approval. Research, organize and execute departmental purchases as approved by the Manager of Security. Research, write and revise the Department Manual of Policies and Procedures. Recommend, assist, and lead in employee discipline procedures. Coordinate, approve and maintain daily paperwork and packets. Review and approve reports prepared by subordinate officers. Conduct periodic performance evaluations on appointed personnel. Leverage all available tools and technology to their fullest potential in support of loss prevention efforts. Develop and manage an internal auditing team. Monitors emerging trends in risk assessment and loss prevention. Implements innovative strategies to safeguard assets and operations and anticipates future challenges. Qualifications: Bachelor's Degree ( 4 year College or University) Criminal Justice or Law Enforcement Management. 1 - 4 Years related experience Law Enforcement. At least 21 years of age. Possess a valid driver's license. Possess or have the ability to obtain NC and SC armed Security Officer certification. Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer. Must be able to obtain a certificate in non-confrontational investigative interviewing techniques. Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback. Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies. Must possess a working knowledge of Criminal Law. Required to read, comprehend and speak English language. Ability to work nights, weekends, and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state of provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company Policy, unless prohibited by federal, state, or provincial law.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively. Summary of Responsibility: The Customer Service Manager is responsible for leading, developing, and managing the Customer Service/Parts team to ensure exceptional customer experiences and operational excellence. This role oversees daily departmental activities, drives performance through KPIs, manages customer escalations, and leads continuous process improvement initiatives. The Customer Service Manager collaborates cross-functionally with internal teams and external partners to remove barriers, improve execution, and enhance customer satisfaction. What You Will Contribute: Recruit, hire, onboard, train, coach, and motivate customer service representatives. Monitor individual and team performance against established standards and expectations. Foster a culture of accountability, engagement, and continuous improvement. Oversee daily activities within the Parts/Customer Service department. Ensure workloads are balanced effectively across the team. Establish, track, and report on department Key Performance Indicators (KPIs). Serve as the primary point of contact for escalated customer complaints or issues. Ensure customers are kept informed and resolutions are communicated clearly and professionally. Partner with internal teams to drive timely and effective outcomes. Develop training tools and resources for Parts Administrators and customer service staff. Create and maintain policies and procedures for handling customer parts inquiries. Utilize data and reporting to identify trends, root causes, and opportunities to improve customer satisfaction. Implement solutions that improve efficiency, accuracy, and the customer experience. Work cross-functionally with Service, Productivity, and other internal teams. Collaborate externally with OEMs and third-party vendors to ensure alignment. Identify and eliminate barriers that impact execution and customer outcomes. Other Functions: Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: Bachelor's Degree or equivalent experience demonstrated experience. High level of technical skill as demonstrated in prior experience and education. Ability to communicate effectively and articulate offerings tailored to customer needs. High integrity and ethical thought processes Experience using CRM such as Salesforce, ERP systems such as Dynamics D365, and PowerBI reports, Expert Microsoft Office Suite user What's in it for You:We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks' Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and physical requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged periods of time. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep their composure with the public and co-workers in everyday, stressful situations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition # 1545C, Charlotte NC

Count on me - We know what to do, we make it easy, we do our part and we care! Job Title: Customer Service Manager Success Factors Job Code: 1300548 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal, organizational, communication and customer service skills Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers, smart devices, and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents