Customer service manager jobs in Highland, IN

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security. Major Duties and Responsibilities: • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs • Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience • Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills • Conducts new employee orientations, trains and coaches Store Associates • Utilizes company tools to diagnose opportunities and develops action plans to improve performance • Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales • Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members • Provides direction, support, and ongoing feedback of overall performance to staff members • Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled • Ensures company standards are met for store and associate appearance • Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed • Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate • Willingness to participate in continued education, including product knowledge and professional development • Assists management team with inventory management • Performs all duties of a store associate while functioning as a Customer Service Manager • Performs all duties as directed by managers Qualifications • Must be 21 years of age • 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills • Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required • Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence • Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies • Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type • Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required • Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.) • Ability to count cash and make change accurately • If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card • Ability to repeatedly lift 40-50 pounds • Ability to stand and/or walk for extended periods of time • Ability to follow directions and complete assignments • Perform all duties as assigned by supervisors • Ability to repeatedly walk up and down stairs • Ability to work in cold areas *The pay range for this position is $19.00-$24.00 Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you ready to take your customer-service and order-management skills to the next level - while being part of a close-knit team with room to grow? A well-established manufacturing company is seeking a motivated Customer Service Manager to support a portfolio of customers and help build the next generation of leadership. What You'll Do Manage around 25-30 customers, focusing especially on the top 5 accounts: handle purchase orders (POs), order entry, order tracking, timeline communications, and overall customer support. Serve as primary contact for a major customer who requires daily attention - ensure clear communication, manage expectations, and handle issues patiently and professionally. Provide guidance to one direct report (customer forecaster), helping coordinate forecasts and production planning. Ensure all administrative tasks related to orders are completed accurately and on time. As you grow into the role, you'll have the opportunity to transition into inside sales, and - down the line - into other paths within the organization as senior staff retire. Who You Are You have 0.5 - 5 years of customer service or inside sales experience - but more importantly, you're a self-starter with a strong work ethic and a desire to grow. Comfortable and confident speaking with customers by phone - even if they're demanding or frustrated. Patience and clear communication are key. Proficient with computers, including PO entry, order entry, and basic production/forecast planning. Experience in manufacturing - preferably discrete manufacturing (e.g., welded components, metal fabrication, furniture parts, industrial products) - is a plus; however, a stable background in another manufacturing area will be considered. Bonus: prior inside sales experience or desire to move into sales, previous supervisory experience, and associate's or bachelor's degree (not required but a plus). Why This Role Is Exciting Small-company atmosphere (≈ 80 total employees; ~20 office staff) with the backing of a larger organization - meaning you'll get autonomy without bureaucracy. Leadership is focused on growth and innovation: this group is looking for “new blood” - energetic, ambitious individuals who want to build a career path, not just fill a seat. Real potential for career advancement: start in customer service - evolve into inside sales, and possibly into broader management roles as leadership retires in the next 2-5 years. Competitive compensation: Base salary $60,000-$80,000 + performance-based bonus. Typical hours: 7:00-4:00 or 8:00-5:00 (full-time, Monday-Friday). If you're energized by customer interaction, order management, and the opportunity to grow into sales and beyond - and you want to help shape the future of a stable, growing manufacturing business - we want to hear from you.

On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company near Elk Grove Village, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction. 7:30am-4:00pm Compensation: $80k-$100k + 0%-20% of the base salary based on performance 3 days in office 2 days WFH Medical, Dental, Vision, 401k 15 Days PTO Responsibilities: • Build and maintain strong relationships • Monitor and manage customer credit in collaboration • Supervise customs declarations and clearance processes • Lead and manage the assigned product team • Review sales contracts and purchase orders • Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork. • Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms. • Identify and recommend improvements to operational procedures Requirements: • Must have manufacturing experience •Proven experience in a supervisory role within customer service or related fields. • Exceptional communication and interpersonal skills • Ability to manage and prioritize multiple tasks while maintaining attention to detail. • Familiarity with preparing and reviewing contracts, invoices, and other trade-related documentation. • Proficiency in managing customer credit and payment follow-ups. • Experience in customs declaration and clearance processes. • Analytical skills to identify risks and implement solutions for process improvements.

Exciting Career Opportunity: Call Center Manager / Lead Compensation: $75K-$90K/yr (On-Track Earnings) Job Type: Full-Time, Onsite Industry: Floor Coatings / Concrete Coatings / Epoxy Why Join Us? TORQ Coatings is a growing coatings company seeking a hands-on Call Center Manager (or Lead) to oversee and optimize our customer service hub. This role is crucial for protecting the customer experience and driving operational excellence. If you are focused on quality and process improvement, this is an excellent opportunity. What sets us apart: High Earning Potential: $75K-$90K/yr (On-Track Earnings) Local Impact: Directly influence customer satisfaction and retention Stability: Full-time, onsite role in a rapidly scaling business Autonomy: Own and optimize all call center processes, staffing, and quality Growth Path: Opportunity to lead a growing team and integrate new AI tools Your Role: What You'll Be Doing Build and maintain efficient schedules, coverage, and SLAs for incoming customer calls (Queue & Staffing) Review calls, provide consistent coaching, and enforce scripts/quality standards (Quality & Coaching) Protect the overall customer experience by focusing on tone, empathy, and clear next steps (Customer Focus) Own and document call flows, escalation rules, and knowledge base documentation (Process Ownership) Maintain clear communication with sales, operations, and field teams regarding call center issues, trends, spikes, and demand (Cross-Team Communication) Ensure service levels are consistently hit (speed to answer, abandon rate, wait times) Minimum Requirements 1+ year leading a team in a call center or similar customer service environment Proven ability to manage schedules, coverage, and service level agreements (SLAs) Experience with quality monitoring and call representative coaching Ability to build and document repeatable processes and escalation rules Strong focus on customer empathy and satisfaction Openness to integrating and working with new AI tools Located near or willing to commute to the Lombard, IL office (Onsite) Compensation & Schedule Earnings: $75K-$90K/yr (On-Track Earnings) Benefits: Stability, career development, and the opportunity to lead a critical team Schedule: Full-Time, Onsite with a commitment to covering call center operating hours in Lombard, IL Our Core Values: TENACITY: We push through challenges OWNERSHIP: We take responsibility for results UNITY: We win together, not alone GRIT: We put in the sweat that earns respect HEART: We love what we build & who we build it for Ready to Build Your Career While Making a Local Impact? This isn't just another supervisory job-it's your opportunity to apply operational rigor and quality control to a vital customer-facing team. Join our team and take your career to the next level in a company that values great service, process control, and team communication. APPLY HERE! #CallCenter #CallCenterManager #CustomerServiceManager #OperationsManagement #ContactCenterJobs #TeamLeadJobs #LombardJobs #QualityAssurance #CustomerExperience #NowHiring #ServiceLevelAgreement #ProcessImprovement #CoachingAndMentoring

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities. Provide overall direction for plant in areas of profit, costs, service, performance and general leadership. Responsible for maintaining and/or enhancing customer relationships, plant assets and a positive employment atmosphere. KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES Provide leadership and direction to the plant in areas such as safety, sanitation, quality, customer service and maintenance. Develop site budget within corporate guidelines and manage plant resources including assets, inventory, and materials, to optimize profitability. Maintain a clear understanding of customer expectations for accuracy, quality and timelessness and develop methods for meeting or exceeding those expectations. Communicate company philosophy and policies clearly to hourly and management personnel. Create a positive working environment for all employees, which support continuous improvement, reinforce company philosophy and policies and treats every individual with respect. Provide leadership to the management team in setting plant goals and standards, then achieve them. Develop strong management team members through the effective use of performance management processes and tools Monitor plant performance and develop/implement action plans to address areas of concern or opportunities in a timely fashion. This position has responsibility for Food Safety and Quality within their influence. The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems. To ensure adequate resources are available to support the development, implementation, maintenance and ongoing improvement of the Food Safety Management System. As the leader of the facility Management Team, designate an SQF Practitioner with appropriate responsibility and authority. Ensure that all staff members are informed of their responsibility to report food safety problems to personnel with authority to initiate action. Ensure that job descriptions for those responsible for food safety are documented and include provision to cover for the absence of key personnel. Ensure that food safety fundamentals and safety plans are reviewed when changes are made which may affect food safety and quality. Perform any other duties as assigned. Minimum Education High School Diploma Undergraduate or graduate degree in business, or related field Minimum Experience Food manufacturing experience- Essential Experience with customer interaction- Essential Demonstrated salaried and hourly management skills- Essential Minimum Knowledge/ Skills/ Abilities P & L Management- Essential Objective Setting- Essential Project Management- Essential Contract Administration- Essential Staff Management- Essential Metric Development- Essential Communication Skills- Essential Apply today and join our rapidly growing team! - Inc. 5000 #124 fastest growing company in the Midwest. (2025) - Inc. 5000 #10 fastest growing company in the Midwest. (2022) - Inc. 5000 #165 fastest growing company in the Midwest. (2021) - Inc. 5000 #1,085 fastest growing company in the USA. (2023) - Inc. 5000 #622 fastest growing company in the USA. (2022) - Inc. 5000 #479 fastest growing company in the USA. (2021)

The Organisation Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team. Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland. What is the purpose of this role? This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America. The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America. This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry Service Manager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders. The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers. Reporting Structure This role reports to the President of North America, Combilift. Responsibilities Manage the field service personnel who perform Aftersales support including on-site installation, and technical support. Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning. Address customer enquiries, resolve issues and obtain customer feedback proactively. Demonstrate outstanding customer service through high quality support and integrity at the work environment. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations. Oversee the scheduling and training of field service representatives to meet objectives. Assist in interviewing and hiring new professionals. Proven track record in the material handling Industry. Typically requires 3+ years of managerial experience.

The Plant Manager provides leadership and strategic direction for all aspects of plant operations, including production, quality, supply chain optimization, and cost management. This role is responsible for driving operational excellence through Lean principles, implementing innovative manufacturing processes, and developing a high-performing team to achieve organizational goals. Key Responsibilities: Champion value stream mapping and process improvement workshops to identify and implement strategic improvements in production, quality, and labor utilization. Provide leadership to ensure effective utilization of plant personnel, equipment, and materials. Drive cross-functional collaboration to implement and sustain operational improvements. Investigate and implement innovative manufacturing processes to reduce costs and improve product quality. Apply Lean manufacturing principles to design, validate, and optimize world-class manufacturing processes. Develop and maintain a highly skilled operational team across all functions. Ensure production schedules align with facility capabilities, customer requirements, and financial objectives. Manage performance through SQDIP metrics and maintain operational records in compliance with the local Quality Management System (QMS). Optimize supply chain and internal operations to achieve cost efficiency and operational excellence. Develop site budgets and organizational structures to maximize order fulfillment and employee engagement. Lead cross-functional root cause investigations related to quality, safety, and human resources. Create and execute talent development plans, including multi-skilling and stretch goals. Develop and justify a multi-year capital plan to address equipment replacement and production line improvements through automation. Collaborate with regional teams to modernize operations through digital enablement and sustainability initiatives. Operate effectively in a high-mix manufacturing environment, balancing complexity with efficiency and quality. Requirements: Minimum 5 years of experience in plant operations or engineering. Proven leadership and supervisory skills with an empowering and accountable approach. Strong understanding of Lean manufacturing principles and practical application. Experience developing manufacturing strategies (MTO, MTS, ETO) and driving cultural transformation toward operational excellence. Ability to build relationships with staffing agencies and supplier networks. Demonstrated success in fostering a safety-first culture and representing the organization as a safety leader. Strong financial acumen with experience managing budgets and cost structures. Excellent communication, organizational, and problem-solving skills. Preferred Qualifications: Bachelor's degree in Operations Management, Business, Manufacturing, Industrial Engineering, or related field. Experience leading multi-disciplinary teams through change and cultural transformation. Working knowledge of industry regulations and standards (ISO 9001, 14001, OSHA, STPS, CCOHS). Proficiency in data analysis and performance metrics using ERP systems (SAP preferred) and other business management tools (CRM, MES, MRP, BI).

NLX Beverage Solutions, LLC firmly believes that our employees are the heart of our success. This position description is designed to outline primary duties and qualifications, but not limit one to specified duties, to ensure individual and group success. Job Summary: The Plant Manager is expected to direct all areas of manufacturing in a safe, effective, and efficient manner for future business growth. They establish and improve processes, procedures, and measures to ensure the highest levels of manufacturing performance to meet customer requirements in accordance with Safety, Sanitation, Quality, Quantity, and Cost. They are an active member of the NLXs' Safety and Quality Teams, responsible for ensuring that policies and procedures regarding food safety are followed. Essential Duties and Responsibilities Operations: Always adhere to safe working practices as outlined by OSHA industry standards. Ensure and promote a safe working environment for all employees Strive to deliver a “Right the First Time” culture in terms of Safety, Sanitation, and Quality Promoting and upholding company performance standards and ideology (on-time delivery, quality, continuous improvement, and work ethic) Build a highly engaged workforce through positive engagement, creating an environment where NLX is recognized as the employer of choice in the local community Deliver, mentor, and coach the NLX Core values Ensure all daily production targets are met and that all products meet company and client specifications Identify opportunities to enhance yield recovery whilst maintaining specifications Continuous improvement and Margin Delivery to be a mantra. Develop continuous improvement plans to improve safety, sanitation, quality, quantity, and cost Create an atmosphere and provide leadership that allows each manager to utilize his/her full potential to accomplish goals while developing and mentoring staff to deepen bench strength at the supervisory and management levels Management: Partner with HR to support employee policies and programs that specifically promote an environment of accountability and team building Leadership oversight and ownership towards ensuring all new hire experiences are world-class through a robust onboarding plan and welcoming agenda Accurate and timely completion of required documentation for internal and global reporting. Report on weekly KPI's and generation of performance data Identify new areas, technologies, and opportunities in manufacturing operations, leading medium capital projects Ensure good manufacturing practices are developed, organized, sustained, and Root Cause Analysis for major downtime events conducted Control all associated operational costs according to the prevailing annual budget forecast Conduct required team meetings and take an active role in the Senior Management team as and when required Develop an effective cross-functional relationship, shared vision, and complete transparency in communication with department leaders in Finance, Quality, Research & Development, Sales, Marketing, and Human Resources to drive profitability for the company Additional Duties: Responsible for the security of the buildings and grounds Ensure all plant operations are in compliance with local, state, and federal regulations (OSHA, EPA, FDA, EEOC, DOT, etc) Travel as necessary Other duties as assigned Measures Of Performance: Key development towards people safety and food safety culture Actual to Budget performance Development of direct reports Customer Satisfaction Outside audit scores Plant safety record Education and Skills BS/BA in Food Science, Engineering, Business Administration, plus 10 years relevant experience in a production/manufacturing setting; aseptic experience is a plus Proven record of leading safety-first cultures; deep understanding of OSHA and EHS compliance Strong communication and public speaking skills; ability to lead meetings and presentations with large groups Experienced in mentoring and developing leaders within manufacturing organizations Demonstrated success managing large-scale capital projects, including vendor selection, equipment procurement, installation, and ramp-up Familiarity with third-party food safety and regulatory audits (e.g., FDA, SQF, BSI, Organic, Kosher, Halal, GFSI) Extensive experience working with OEMs and vendors across processing, packaging, automation, sanitation, and facility systems Skilled in setting KPIs and using data to drive plant performance and continuous improvement In-depth experience managing procurement, supply chain, and materials flow in a manufacturing environment Proficient in Lean, Six Sigma, and CI practices, with a pragmatic approach to implementation Experience managing commercialization of new products and onboarding new customers, including plant tours and cross-functional engagement with R&D, quality, supply chain, and marketing Background in managing 24/7 operations and large-scale teams (200+ employees), including multi-site coordination and team building Physical Demands: Willingness to work additional hours, and tailor schedule appropriately, to support team goals and meet deadlines Must possess adequate vision, hearing, and verbal communication skills to meet essential job performance and safety standards Ability to stand and walk for extended periods and regularly perform physical tasks such as pushing, pulling, lifting, climbing, bending, stooping, squatting, and using hands for detailed tasks Work environment sometimes involves exposure to inclement weather Physically capable of performing tasks such as lifting, climbing, and using hand and power tools, including pallet jacks, scales, ladders, and standard material handling and cleaning equipment Capable of safely lifting up to 50 pounds frequently throughout the day; ability to handle heavier items with proper lifting equipment or team-assisted techniques to ensure safety Work Environment: Employees must be able to work in a dynamic manufacturing environment that may include exposure to odors, dust, moderate noise levels, and fluctuations in temperature and ventilation Appropriate personal protective equipment (PPE) must be worn at all times, which may include but is not limited to: safety glasses, steel-toed shoes, gloves, hairnets, uniforms, and face shields, as required by specific job duties and safety protocols

Title: Senior Manager, Customs Brokerage Location: Chicago, IL OR Cleveland, OH (Must be in either location - will need to be onsite 3 days/week and remote 2 days/week) The Senior Manager, Customs Brokerage, oversees multiple teams within a brokerage center, ensuring the effective operation of customs brokerage services. This role is responsible for leading Managers and Supervisors, achieving strategic and financial objectives, and fostering team development. The Senior Manager collaborates with branch leadership, Sales, and senior company leadership to meet strategic goals, control expenses, and drive performance. Succession planning and team growth are critical aspects of this role, ensuring sustainable success and operational excellence. This position is essential to driving the success of the customs brokerage organization by overseeing multiple teams, achieving strategic and financial goals, and fostering a culture of excellence. The Senior Manager, Customs Brokerage, plays a pivotal role in aligning operations with organizational objectives and ensuring long-term growth and success. Key Responsibilities Leadership and Oversight Lead and mentor Managers and Supervisors, ensuring they effectively manage their teams and meet operational goals. Conduct regular meetings with direct reports, including weekly team meetings and one-on-one sessions. Handle escalations, resolve personnel issues, and ensure alignment across all teams within the brokerage center. Strategic Collaboration Interact regularly with General Managers and Operations Managers for supported branches to align operations with branch objectives. Partner with Sales and senior leadership to achieve strategic goals and support business development initiatives. Operational and Financial Management Manage brokerage operations to meet budget goals, control expenses, and drive revenue generation. Evaluate staffing needs for the brokerage center and develop resource plans to meet current and future demands. Monitor and ensure compliance with established KPIs, accuracy standards, and timeliness in billing and collections. Team Development and Succession Planning Develop teams by fostering a culture of growth, continuous improvement, and accountability. Identify high-potential employees and create succession plans to ensure organizational sustainability. Support training and development initiatives across all levels of the brokerage center. Performance Monitoring and Improvement Evaluate team performance, provide actionable feedback, and implement strategies to address operational challenges. Ensure client satisfaction by maintaining high standards of service and resolving escalated issues promptly. Collaborate with Compliance, Finance, and other internal departments to drive process improvements and maintain operational integrity. Qualifications Bachelor's degree in Business, Logistics, or a related field preferred. U.S. Customs Brokerage License preferred Minimum 7-10 years of experience in customs brokerage, with at least 3-5 years in a senior leadership role. Comprehensive knowledge of U.S. Customs regulations, entry processes, and compliance requirements. Proven ability to manage large teams, control expenses, and meet financial and operational goals. Strong strategic thinking, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels of the organization. Proficiency in Microsoft Office Suite and experience with customs brokerage software.

The Illinois Environmental Council Education Fund (IECEF) is looking for a self-motivated and experienced individual for the role of Senior Manager of Policy, Energy. This role will join the energy programs team as an expert in power sector advocacy, supporting our work in coalition building, stakeholder education, and advocacy. This full-time sr. manager-level position is responsible for supporting the organization's energy policy agenda with an emphasis on the power sector and the deployment of renewable energy across Illinois. This role will be supervised by the Director of Policy, Energy. This position can be located in Springfield or Chicago, IL. The position is full-time and may include evening and weekend work, and occasional travel within Illinois. About You We're looking for someone who is excited by the challenge of addressing the biggest issues facing Illinois. You should be a stellar communicator with excellent attention to detail who enjoys digging into legislative issues and working with broad coalitions of partners to build power and execute on legislative priorities. We are a small, dynamic team that relies on each other to produce high-quality work. We strongly encourage candidates from all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our organization. IEC/IECEF is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. Responsibilities Sr. Manager of Policy, Energy, will be responsible for the following. Education Draft content for educational materials for key stakeholders. Communicate environmental priorities through public speaking and other outreach. Organize and conduct events and tours with decision-makers and key stakeholders. Coalition Building Administer and lead coalitions, as assigned, including setting agendas, meeting times and location, group messaging, goals, strategies, and tactics. Consult our affiliates to build on their expertise in certain fields. Coordinate with partner organizations to develop and implement effective strategies and tactics. Policy and Advocacy Under the guidance of the IEC legislative team, build relationships with and join meetings with legislators and decision-makers. Under the guidance of the IEC legislative team, testify in the state legislature on clean energy topics. Build relationships with identified stakeholders through IEC power analysis to ensure environmental champions in targeted regions. Develop legislative priorities with coalition partners and support the drafting of bills for our clean energy priorities. Track policy trends and proposed local renewable energy projects and their respective decision timelines (in coordination and with support from external partners). Support tracking implementation of the Clean and Reliable Grid Affordability Act. Develop policy expertise in issue areas as assigned, including an understanding of current legislation and comparative laws in other locations, with a focus on the power sector (e.g., grid infrastructure, energy markets, large energy users such as data centers), building decarbonization, and the clean energy economy. Organizational Leadership Contribute to fundraising efforts, including grant applications & foundation reporting related to IEC's advocacy work. Connect and engage with IEC affiliate members as assigned. Other items as assigned Qualifications Strong knowledge of clean energy policy and programs, as well as the Illinois policy-making process, is a plus. Advocacy and/or political campaigns experience is a plus. Passion for environmental advocacy, democracy, and environmental justice. Excellent project management skills. Excellent communication skills. Strong time management skills. Excellent interpersonal skills and ability to work with diverse groups and people. Commitment to and knowledge of equity, diversity, inclusion, and allyship work. Proficiency in using Zoom and both the Microsoft and Google software suites. Highly organized. Ability to coordinate multiple tasks and work independently. Interest in environmental issues and policies. Issue expertise in environmental and climate issues. Proven understanding of legislative process in IL General Assembly. Strong writing skills - able to draft concise summaries, briefs, or reports. Experience or interest in public interest work, advocacy, or lawmaking. Physical Requirements: Have the ability to: Operate a computer. Sit at a desk for extended periods. Ability to participate in meetings, events, or activities, including outdoor settings, that may extend over long periods. Communicate and exchange information. Equal Opportunity Employer IEC/IECEF is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender expression or identity, religion, age, national origin, ancestry, marital status, protective order status, veteran status, sexual orientation, citizenship status, genetic information, ancestry, religion, pregnancy, certain arrest or criminal history records, homelessness, and use of lawful products outside of work during non-working hours, or any other protected characteristic as outlined by federal, state, or local laws. Equity, Allyship and Powerbuilding Values IEC/IECEF is always working to ensure that everyone on our team feels engaged and supported in all areas of the organization's operations as we work to become a fully inclusive, multicultural, and anti-racist organization. We are only as powerful as the people in our movement and those we serve. Building power for people and our environment in Illinois requires us to actively combat social and political power dynamics that disenfranchise marginalized communities across a broad range of issues beyond those that fall squarely within traditional environmental policy. When marginalized communities are empowered, environmental protections become more possible. Thus we are called to stand in solidarity as allies with those fighting for justice and to strengthen our democratic institutions where power drives policy change. About Our Pay and Benefits The Sr. Manager position is a full-time permanent position located in Springfield or Chicago, IL. Benefits include health insurance, dental insurance, a 401(k) plan, and vacation. Salary range is $70,000 to $80,000, commensurate with experience. Cover letter MUST include salary requirements. Candidates with salary requirements above the listed salary range will not be considered. How to Apply Introduce yourself to us as a colleague. Show us your future here and let us know what you'd bring to our organization! We value great writers, so be yourself, be creative, and take your time with the application. Applications will be reviewed on a rolling basis with the closing date for the posting on 1/5/2026. To apply please send a cover letter with salary requirements and resume to: Samira Hanessian, Director of Policy, Energy at *******************

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

General Manager - Freight Forwarding Operations -Multi-State Leadership | $75K-$85K + Fully paid Benefit premium Elk Grove Village, 100% on site / Multi-State Oversight (15-20% Travel, including International) Reports to COO | Oversees 7 Branches (U.S. & Toronto) $75,000 - $85,000 Annually | Full Benefits + Auto Allowance or Company Vehicle Must have experience in air shipment in freight forwarding or logistics to be considered , Ability to read financials, help with budgeting, where to focus on to improve, cost etc. and have experience negotiating with airlines and trucking companies - national contracts Compensation & Benefits Salary: $75,000-$85,000 (Exempt) Medical, Dental, Vision, Term Life/AD&D, and HRA - 100% Company Paid 401(k) with Company Match 16 Days PTO + 6 Paid Holidays Auto Allowance ($500/month) or Company Vehicle Opportunities for international training and development About the Role We're seeking an experienced and strategic General Manager to join our growing organization and provide leadership across multiple branch locations in the U.S. and Canada. Reporting directly to the COO, this role will play a pivotal part in driving operational excellence, financial performance, and national vendor partnerships within our air and ocean freight forwarding operations. This individual will oversee two direct reports, with indirect leadership responsibility for seven branch managers across multiple states - and will have an expanding leadership scope as the organization grows. Travel will average around 15-20%, including monthly visits to domestic branches and occasional international travel (Toronto and Japan for training sessions). Key Responsibilities Lead, coach, and develop branch leadership teams to meet performance and profitability goals. Create and implement strategic business plans aligned with company objectives and growth targets. Oversee branch budgets, financial performance, and cost optimization efforts. Negotiate and manage national contracts with airlines and trucking companies to ensure competitive pricing and reliable service. Analyze financials and performance metrics to identify areas of improvement and operational efficiency. Ensure safe, compliant, and effective inbound/outbound logistics and warehouse operations. Partner with senior leadership to drive process consistency and performance across all branches. Foster a professional, collaborative, and goal-driven workplace culture that aligns with company values. Qualifications Minimum 7 years of experience in air and/or ocean freight forwarding, domestic cargo movement, or 3PL operations. Proven experience negotiating large-scale transportation or logistics contracts (airlines, trucking, or freight partners). Strong financial acumen with the ability to read and interpret financial statements, budgets, and P&L reports. Exceptional leadership skills with the ability to manage across multiple locations. Excellent communication, analytical, and problem-solving abilities. Bachelor's degree preferred (High School Diploma or GED required). Why Join Us This is a unique opportunity to join a well-established, logistics organization known for precision, professionalism, and long-term growth. If you thrive in a structured yet global environment and excel at driving results through leadership and strategy, we'd love to meet you. Apply today to join our leadership team and help shape the future of our logistics network. Alternative job title: Regional Operations Supervisor - Freight Forwarding Logistics Operations Supervisor Transportation Operations Manager Branch Operations Supervisor Supervisor of Freight Operations National Operations Supervisor - Logistics & Transport Operations Supervisor - Freight Forwarding Logistics Operations Supervisor Transportation Supervisor Warehouse & Logistics Supervisor Freight Operations Supervisor Branch Operations Supervisor ✈️ Freight Forwarding / Air Cargo Focus Freight Forwarding Manager Freight Forwarding Supervisor Air & Ocean Freight Operations Manager International Freight Director Air Cargo Operations Manager Global Logistics Manager Global Logistics Supervisor Air Freight Supervisor Air & Ocean Export Supervisor Import/Export Supervisor Freight Forwarding Team Lead Cargo Operations Supervisor International Logistics Supervisor

Berkot's is seeking Store Manager applicants for all 20 store locations. Job Responsibilities: Leading all department managers in a positive way to promote learning, growth and helping them achieve company financial goals for their department. Purposeful complete store walks every day to identify and solve problems. To identify opportunities that can be embraced to improve customer satisfaction, sales and overall store experience. Leading all employees in a way that promotes success and high morale in all team members. Reviewing all department schedules to ensure they are written accurately to serve our customers at a high level while maintaining company payroll goals Reviewing all department ordering to ensure all departments are ordering accurately and efficiently. To maintain inventory levels at a standard that keeps our customers satisfied and shrink under control. Hiring and implementing coaching and corrective action involving store employees Observe repairs or hazardous conditions and address them quickly by following store protocols. Reading and understanding P&L statements and utilizing the information on them to improve their store. Store managers are empowered to be creative in merchandising their store. There are company directives, but a lot of creative freedom is given to merchandise in a fun and impactful way. Store managers are expected to build a culture of customer comes first and handle customer concerns personally and, in a way that builds strong relationships with all our customers. Be community centered and approachable by everyone who enters our stores. Requirements: Ability to stand for 5 hours Ability to lift 40 lbs Highschool Diploma or GED 2-3 years of grocery experience highly preferred Job Type: Full-time Benefits: 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off Schedule: 5-9 Hour shifts per week, ranging from 8am-5pm. Working key days for major holidays. We are closed on Christmas day.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Woodfield Mall in Schaumburg, Illinois, this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.

OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more! What we're looking for… 5-10 years of experience as Customs Brokerage Manager (must be a licensed Customs Broker) Ability to mentor and lead the New York Customs Brokerage team. Ability to oversee the correct and timely creation and transmission of entries to US Customs. About OEC Group Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more. About the Position Duties and responsibilities include the following (other duties may be assigned): Manages subordinate supervisors/managers in the Customs Brokerage department. Responsible for the overall direction, coordination, and evaluation of these units. Directly supervises non-supervisory employees. Carry out supervisory responsibility in accordance with the organization's policies and applicable laws. Responsibilities include; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Prepares entry papers from shipper's invoice in accordance with U.S. Customs Service regulations, and regulations of other federal agencies bearing on importation of goods such as Environmental Protection Agency and Food and Drug Administration. Files papers with Customs Service and arranges for payment of duties. Quotes duty rates on goods to be imported. Prepares papers for shippers desiring to appeal duty charges imposed by Customs Service. Provides for storage of imported goods and for transportation of imported goods from port to destination final destination. Classifies codes for U.S. Customs and ensuring that duties/taxes/fees are paid. Complies with U.S. Customs by keeping digital and hard copies of records on file. Work Schedule Chicago Office 8:00 am - 5:00 pm CST Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office. Qualifications Experience with Entry Writing, U.S. Customs Good working knowledge of harmonized Tariff, CROSS, U.S. Customs Regulations Experience managing a team of Entry Writers. Customs Broker License is required. Salary $100,000-$120,000 base salary based on education and experience level. Perks & Benefits of OEC Group After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes: Individual Health Insurance Coverage (Medical, Dental and Vision) Life and Accidental Insurance Coverage Vacation/ Personal/ Floating Days 401K Plan with up to 3% company match Company Culture OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities! OEC Group is an Equal Opportunity Employer. #LI-Hybrid

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Director, CRM Operations & Martech. Position Overview Reporting to the VP of CRM, the Director, CRM Operations will lead the vision, strategy, and roadmap for CRM, CDP, and marketing automation platforms. This role will drive innovation in personalization and customer engagement, building scalable, data-driven journeys that deliver both immediate business impact and long-term value. This role will also optimize and streamline our digital marketing processes, technology, and data-driven initiatives. This role is responsible for ensuring the efficiency of campaign execution, enhancing marketing technology stack capabilities, and driving data integrity and compliance. The ideal candidate is process-driven, analytical, and experienced in managing marketing automation, operations, and cross-functional collaboration. Partnering with cross-functional teams, this leader will shape the future of how we connect with customers across the entire experience - transforming data into meaningful engagement at scale. Key Responsibilities Product Strategy & Ownership Define and communicate the personalization vision, strategy, priorities, and KPIs Lead CRM and personalized campaign execution with cross-functiona Evaluate and integrate Martech platforms to scale customer engagement. Deliver top activation use cases such as advanced segmentation, lead enrichment, and journey orchestration. Strategic & Analytical Leadership Link tactical execution to enterprise business strategies. Use data to measure performance, optimize campaigns, and drive improvements. Identify problems, create scalable solutions, and optimize operational processes. Champion continuous improvement and stay ahead of industry trends. Customer Journey & Personalization Translate journey insights into digital tools that improve targeting, relevance, and conversion. Leverage AI, customer profiling, and computed traits to enrich CRM/CDP models and boost ROI. Deliver personalized use cases like real-time content, contractor training, and behavioral tracking. Manage relationships with external vendors and agencies supporting digital marketing efforts Background in customer journey mapping or omni-channel orchestration Data Activation & Optimization Drive adoption of a unified customer profile across all touchpoints (Web, Call Center, CRM, Email, AZEKNow, etc.) Oversee platform implementation and evolution. Monitor KPIs including conversion, lead quality, campaign performance, and engagement across channels. Leadership & Collaboration Lead cross-functional teams in a matrixed environment to deliver measurable outcomes. Build strong partnerships across marketing, product, IT, and analytics. Foster a culture of innovation, agility, and customer-centricity. Compliance & Best Practices Ensure marketing campaigns comply with data privacy laws and industry regulations. Maintain deliverability best practices for email and messaging platforms Stay up to date on digital marketing trends and best practices, ensuring the team remains innovative and competitive Act as the key liaison between marketing, IT, analytics, and product teams to ensure alignment on business objectives. Work CRM Channel teams with creative, content, and digital teams to streamline asset creation and campaign execution. Partner with sales and customer support teams to align marketing initiatives with customer needs. Qualifications 10+ years in digital product management with deep expertise in CRM, CDP, or Martech platforms Hands-on experience with Salesforce, CDPs (Datacloud preferred), and automation tools Proven track record driving personalization, segmentation, and data-driven marketing at scale Knowledge of data privacy, consent management, and compliance (GDPR, CCPA, HIPAA) Strong ability to turn technical architecture and customer insights into scalable business solutions. Demonstrated success leading cross-functional teams and delivering measurable results. Entrepreneurial mindset with strong problem-solving and innovation skills Excellent analytical, communication, and collaboration skills If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* Salary: Annual pay range: $150,000 - $180,000, plus bonus/incentives A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Job Description Customer Service Manager Compensation: $70,000-$80,000 annually + incentives & benefits (Compensation varies based on experience and education) The Opportunity The Cary Company is seeking a dynamic and hands-on Customer Service Manager to lead our high-performing Customer Relations team. This role is ideal for a service-driven leader who thrives on coaching teams, resolving complex customer challenges, and elevating the customer experience. You'll be both a strategic leader and a frontline contributor-ensuring our service operations run smoothly while championing a culture of excellence and accountability. What You'll Do Lead a High-Impact Team Manage, mentor, and develop a team of 10 Customer Relations Specialists + 1-2 Team Lead Conduct regular coaching sessions, performance reviews, and team huddles Monitor daily workflows and adjust staffing to meet service level targets Champion the Customer Experience Serve as the escalation point for complex customer issues Analyze service metrics and implement improvements Promote a customer-first mindset across the team and organization Drive Operational Excellence Oversee order processing Lead root-cause analysis for recurring service issues and implement long-term solutions Collaborate with Sales, Warehouse, and Logistics to ensure seamless order fulfillment Be a Cross-Functional Connector Act as the voice of the customer in cross-departmental initiatives Partner with internal teams to streamline processes and remove friction from the customer journey What You'll Bring Bachelor's degree or equivalent experience 3+ years of experience in a customer service leadership role Proven ability to lead teams in a fast-paced, high-volume environment Strong communication, conflict resolution, and decision-making skills Proficiency in CRM/ERP systems and Microsoft Office Suite A passion for service excellence and continuous improvement Why This Role Matters As the Customer Service Manager, you'll be the support between our customers and our operations. Your leadership will directly impact customer loyalty, team morale, and Cary's reputation for delivering exceptional service. Perks & Benefits Medical, Dental, Vision Insurance Life and Supplemental Insurance Short Term Incentive Plan (STIP) 401K + Profit Sharing Health Reimbursement Account (HRA) Cafeteria Plan Childcare Reimbursement Program 9/80 Scheduling Option & Flex Fridays (after 1 year) Seasonal company events, yoga, and more About The Cary Company Founded in 1895 Over 240 employees across 7 locations nationwide Specializes in rigid packaging and industrial filtration Newly renovated headquarters in Addison, IL Strengths-based approach to employee development Privately owned and culture-driven Our Culture Autonomy, connectedness, and confidence in your role Regular 1:1s instead of traditional performance reviews Employee-led committees like Culture Committee and Cary Cares Supportive, upbeat environment where curiosity and collaboration are encouraged Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together Powered by JazzHR gwnf I1I2Gt

Join Us as Director, Customer Success At Behaviorally, we're reshaping the way the world's top brands understand and influence consumer decisions at the point of purchase. With deep behavioral expertise and a digital-first approach, we guide clients across retail and CPG landscapes through complex shopper journeys-both online and offline. We help leading FMCG/CPG companies to boost sales with effective packaging and shopper strategies. Our PackPower Score™ is the industry standard metric for packaging design, linking directly to sales to predict pack performance. Why Behaviorally? We are the global market leader in digital shopper research, but what sets us apart is how we work: Digital-first, behavior-focused: We prioritize agility, speed, and relevance Human-centered: We put people-shoppers, clients, colleagues-at the core of every decision Growth-oriented: We invest in our people and are proud to promote from within Transparent and grounded: We share goals, results, and accountability-top to bottom Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be. We Value Every Voice At Behaviorally, inclusion isn't a buzzword-it's a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We're proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences. Let's define the future of shopper research together. Apply now to join Behaviorally. We're seeking a Director of Customer Success in Chicago, IL to lead strategic client relationships, ensure commercial growth, and elevate the impact of our behavioral insights. You'll be at the helm of some of our most significant accounts, developing solutions that shape shopper behavior and drive brand growth. This is more than an account role-it's an opportunity to influence how Fortune 500 companies think about consumer behavior, lead high-performing teams, and leave a measurable mark on a fast-growing, forward-thinking business. As Director, Customer Success, you will have the opportunity to: Lead High-Impact Client Relationships - Manage a portfolio of key client accounts generating annual revenue, ensuring consistent value delivery and long-term growth. Accelerate Client Growth - Develop strategic account plans that unlock new opportunities, drive retention, and maintain a healthy pipeline of proposals Broaden Client Engagement - Begin introducing clients to the full range of Behaviorally's product offerings, including quantitative, qualitative, and AI-enabled solutions. Deliver Consistent Excellence - Ensure projects are executed efficiently and aligned with revenue targets, budget guidelines, and client success metrics. Plan with Precision - Develop accurate revenue forecasts across weekly, monthly, quarterly, and yearly intervals to support business planning and resource allocation. Strengthen Client Partnerships - Cultivate and grow trusted relationships with client stakeholders, acting as a key advisor on research solutions and behavioral insights. Elevate Team Output - Work collaboratively to deliver high-quality, insight-driven work that aligns with our behavioral framework and productized approach. Execute Strategic Goals - Drive progress against Behaviorally's corporate KPIs and play an active role in key company initiatives. What You Bring: 6+ years of experience in market research, customer success, or a related client-facing role Proven ability to manage complex client relationships with measurable revenue impact Solid grasp of research methodologies-quantitative, qualitative, and emerging AI-based approaches Team player with experience leading and building collaboration to deliver client projects Excellent communication skills-capable of articulating insights clearly and persuasively to both internal teams and clients A commercial mindset, strategic thinker, and detail-oriented executor Naturally curious, self-motivated, and confident navigating ambiguity in a fast-paced environment What You'll Enjoy as Part of the Team: We know people do their best work when they feel trusted, supported, and valued. That's why our benefits go beyond the basics: Unlimited PTO Days Holiday Pay - your time matters Hybrid work flexibility - 2-3 days onsite at our Chicago, IL office Competitive salary with performance bonus opportunities Health and wellness benefits 401k match Company-sponsored team events, recognition programs, and celebrations