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Customer service manager jobs in Idaho Falls, ID

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  • Industrial Client Service Leader - Data Centers

    CDM Smith 4.8company rating

    Customer service manager job in Pocatello, ID

    *** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector. The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major data center clients in the U.S. - Developing and maintaining high value relationships with data center clients. - Leading winning proposal efforts. - Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects. - Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery. - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith. \#LI-TJ1 **Job Title:** Industrial Client Service Leader - Data Centers **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors. - Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience - Excellent interpersonal and communication skills. - Established relationships with decision-makers in the data center industry. -A proven track record of selling mission-critical and hyperscale data center projects. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $74k-93k yearly est. 8d ago
  • Experience Manager

    Ulta Beauty, Inc. 4.3company rating

    Customer service manager job in Ammon, ID

    Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions) The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance * Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive company profitability through operational excellence, top-line sales growth and expense control. * Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. * Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. * Support direct reports in developing and maintaining their clientele. * Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. * Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. * Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People * Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. * Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. * Create an inclusive environment that inspires and encourages the growth and engagement of associates. * Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. * Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. * Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. * Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. * Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. * Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy. * Adhere to and enforce Ulta Beauty's dress code. * Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. * Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. * Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. * Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. * Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. * Utilize company programs, tools, and resources to drive store improvements. * Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. JOB QUALIFICATIONS Education * Bachelor's degree is preferred * Cosmetology license and/or a cosmetology management license where required by state law Experience * 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience * Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense * Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements * Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives * Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Skills * Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) * Excellent written and verbal communication * Strong collaboration and interpersonal skills * Strong organizational skills to manage multiple tasks * Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS * Work a flexible, full-time schedule to include days, evenings, weekends, and holidays * Attend corporate business meetings and conferences WORKING CONDITIONS * Continuous mobility throughout the store during shift * Frequent standing, bending, reaching, and twisting during shift * Frequent lifting and/or moving up to 25 lbs. during shift * Continuous coordination and manipulation of objects during shift * Frequent use of a computer, telephonic devices, and related office supplies If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. ABOUT At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
    $22k-29k yearly est. 4d ago
  • Retail Customer Service Supervisor

    Petsmart 4.3company rating

    Customer service manager job in Idaho Falls, ID

    PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you * Paid Weekly * Health & Wellness Benefits * 401k Plan with company match * Paid Time off for full-time associates * Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: * Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. * Validates completion of assigned operational messages and engagement video compliance. * Supports the various Services businesses as needed when the Experience Leader is not available * Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the Leader on Duty * Address and administer associate complaints and grievances. * Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: * Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. * Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. * Responsible for live pet sales and pet adoptions. * Supports with monthly live cycle counts, addresses discrepancies. * Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. * Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience * Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. * Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. * Ensures a safe environment for our associates, pets, and pet parents. * Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. * Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. * Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. * Assists and works in other departments as required. Other duties may be assigned. * Follows all company policies and procedures. Qualifications * 2+ years of retail experience in a customer-focused environment. * Leadership experience preferred. * Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. * Proficiency in computer applications. * Strong written and verbal communication skills. * Ability to react under pressure and maintain composure. * Strong organizational skills and attention to detail. Supervisory responsibility * No direct reports, however, are expected to guide and support the development of other associates. * Provides feedback on associate performance to direct supervisor. * Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment * Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. * While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ********************************* Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
    $25k-32k yearly est. Auto-Apply 8d ago
  • Field Services Manager I

    Google 4.8company rating

    Customer service manager job in Pocatello, ID

    At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. _The application window will be open until at least_ **_December 26th, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._ The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber'sField Operations, the Installation Services team supports wired and wireless customer installation. **Role Description** As our Installation Services Manager, you will oversee all field support for local installation operations, including planning, coaching, scheduling, and coordination of all Installation Services Technicians I (Install) and II (Repair) team activities. Using your background and deep understanding of how to diagnose and resolve service issues, you will coach and assist staff and vendor partners to develop expertise in installation and repair on all in-home services and last mile while adhering to Occupational Safety and Health Administration (OSHA) regulations. **In this role, you'll:** + Lead a team of Installation Services technicians, providing their coaching, quality of work reviews, and identification of individual and team growth opportunities and development + Oversee all field installation operations including: planning, coaching, scheduling, and coordination of all team activities. + Provide domain expertise in the install and repair of high-speed broadband, Wi-Fi, and voice services. + Resolve and troubleshoot service issues from the drop to the customer's premise equipment. + Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness. + Need the ability to lift/move up to 50lbs of equipment as required. + Need the ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required. **At a minimum we'd like you to have:** + High School diploma or GED. + 5 years of experience installing and repairing telecommunications or cable services. + 5 years of experience managing diverse relationships with contractors and suppliers. + 3 years in a supervisory position or similar experience in the telecommunication, cable, or other relevant industries. + Valid driver's license. + Ability to pass a motor vehicle record check that meets company standards. **It's preferred if you have:** + 3 years of experience working directly with fiber including single/drop fiber splicing and repair. + Ability to articulate complex topics to all audiences; strong collaborator with internal and external stakeholders. The US base salary for this full-time position is $61,600 - $67,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (******************************************* For more information please refer to our Equal Employment Opportunity Policy (******************************** and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (**************************************************************************** . It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (****************************************************************************************************************************************** . Our candidate accommodations team will then connect with you to confidentially discuss your options.
    $96k-128k yearly est. 10d ago
  • Automotive Customer Service Manager

    Grease Monkey 4.0company rating

    Customer service manager job in Pocatello, ID

    Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position OverviewThe Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities: Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims. Center Operations Ensure proper execution of all activities in the service bays Print and monitor daily, weekly, and monthly sales and inventory reports Monitor cash register functions and credit card handling Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s) Perform daily close-out procedure Prepare weekly and monthly paperwork Ensure cleanliness and appeal of entire site Maintain safe working environment Maintain physical plant, tools, equipment, inventory, supplies, and personal property Other Duties and Responsibilities Write and mail customer thank you notes Solicit fleet accounts Plan and execute local center marketing functions Participate in community activities Qualifications Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills Basic literacy (ready, writing, math skills); Verbal communication skills Ability and licensed to operate motor vehicles Previous customer management experience in a retail automotive center or equivalent related business required Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
    $25k-39k yearly est. Auto-Apply 60d+ ago
  • Construction Services Manager

    David Evans and Associates 4.5company rating

    Customer service manager job in Pocatello, ID

    Transportation Jobs with David Evans and Associates: At David Evans and Associates, Inc., our Transportation team blends innovation, sustainability, and a commitment to our communities to navigate modern transportation challenges. We deliver unique solutions through cutting-edge engineering practices, creating an exceptional client experience. Every project is managed with unparalleled care. DEA addresses modern transportation demands with focused expertise and a diverse set of services tailored to meet our clients' evolving needs. Whether enhancing existing transportation networks or pioneering new mobility solutions, DEA's knowledge helps shape a future where safe, efficient, convenient, and accessible mobility leads the way for sustainable growth and improved quality of life in our communities. The Construction Engineering Services (CES) practice is seeking a Construction Services Manager in Pocatello, ID. As the Construction Services Manager, the duties will be to serve as the owner's representative to monitor and oversee field work to be performed by contractors and specialty subcontractors for our clients. What You'll Do Key Responsibilities: * Manage contractor conformance to plans and specifications. * Conduct contract administration functions. * Proactively identifying issues in documents and activities and works to resolve those issues. * May act as the lead for other construction inspectors. * Interpret contract plans and specifications for roadway and bridge construction to ensure contract compliance. * Act as the representative of the Client in communications with the Contractor, public, and other interested parties. * Prepare construction schedules for design projects. * Perform constructability reviews at specific points during project design. * Assist in managing design projects in preparation for construction. * Overseeing and managing DEA construction staff. What You Bring Required Qualifications: * Heavy construction experience with Highways, Bridges, Paving, and Utilities * Knowledge of ITD Standard Specifications for Highway Construction * ITD contract administration and inspection experience is preferred * Experience with administration of Federal-aid contracts * 5+ years of construction experience working on roadway, bridge, rail, and highway projects preferred. * Acquire and maintain ITD Inspector certifications within 6 months * Clean driving record * Available to work out of town when needed. Preferred Qualifications: * ITD inspection experience and ITD inspector certifications * ODOT and WSDOT certifications also considered * Experience with ProjectWise and AASHTOWare What We Offer? We foster an environment where talented professionals have the freedom and support to do their most meaningful work. Our values and company culture form the foundation of our success, creating a positive and collaborative work environment. These guiding principles are vital to our continued achievements and unwavering commitment to improving the world around us. As a member of our team, you will have the opportunity to cultivate and develop your skills and work alongside talented colleagues who are committed to improving the quality of life while demonstrating stewardship of the built and natural environments. Benefits We Offer: * Comprehensive health coverage: Medical, Dental, Vision, Disability, and Life Insurance * Financial wellness: Health Savings Account (HSA) and Lifestyle Spending Account with employer contributions * Professional development: Support for continuing education and training opportunities. * Work-life balance: Paid Time Off (PTO) and Holiday Pay * Retirement: 401k plan * Wellbeing focus: Holistic Wellbeing Program centered on physical, emotional, financial, career, and community health * Growth opportunities: Access to mentorship, professional support, and pathways for career advancement * Potential salary range: $93,000 - $108,000 * The posted salary range represents the typical range for this position and is provided in accordance with applicable state and local transparency laws. Actual compensation will be commensurate with experience, qualifications, and geographic location. If you are a recruiter, search agency, or otherwise wish to refer a candidate to DEA, you will not be compensated in any way for your referral of a candidate to DEA without an active and signed written agreement in place in advance with DEA Human Resources. Any resume submitted to any DEA employee by an external recruiter without a written agreement in place at the time of submission will be considered the property of DEA and DEA will not be liable for the payment of a placement fee. If you would like to notify DEA of your interest in initiating a written agreement for services, please e-mail ******************. Potential office locations include: Boise, ID; Pocatello, ID.
    $93k-108k yearly Easy Apply 8d ago
  • Field Services Manager I

    Gfiber

    Customer service manager job in Pocatello, ID

    Job Description At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least December 26th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber'sField Operations, the Installation Services team supports wired and wireless customer installation. Role Description As our Installation Services Manager, you will oversee all field support for local installation operations, including planning, coaching, scheduling, and coordination of all Installation Services Technicians I (Install) and II (Repair) team activities. Using your background and deep understanding of how to diagnose and resolve service issues, you will coach and assist staff and vendor partners to develop expertise in installation and repair on all in-home services and last mile while adhering to Occupational Safety and Health Administration (OSHA) regulations. In this role, you'll: Lead a team of Installation Services technicians, providing their coaching, quality of work reviews, and identification of individual and team growth opportunities and development Oversee all field installation operations including: planning, coaching, scheduling, and coordination of all team activities. Provide domain expertise in the install and repair of high-speed broadband, Wi-Fi, and voice services. Resolve and troubleshoot service issues from the drop to the customer's premise equipment. Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness. Need the ability to lift/move up to 50lbs of equipment as required. Need the ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required. At a minimum we'd like you to have: High School diploma or GED. 5 years of experience installing and repairing telecommunications or cable services. 5 years of experience managing diverse relationships with contractors and suppliers. 3 years in a supervisory position or similar experience in the telecommunication, cable, or other relevant industries. Valid driver's license. Ability to pass a motor vehicle record check that meets company standards. It's preferred if you have: 3 years of experience working directly with fiber including single/drop fiber splicing and repair. Ability to articulate complex topics to all audiences; strong collaborator with internal and external stakeholders. The US base salary for this full-time position is $61,600 - $67,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
    $47k-79k yearly est. 10d ago
  • Workforce Manager - Scheduler

    Maximus 4.3company rating

    Customer service manager job in Idaho Falls, ID

    Description & Requirements Maximus is looking to hire a Workforce Manager - Scheduler. This position is remote but will require occasional travel to the work site in Alexandria, Virginia. An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required. Essential Duties and Responsibilities: - Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance. - Analyze reports and query database from call center software, agent attendance data and WFM Software. - Determine Agent Adherence to schedule and agent performance. - Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics. - Maintain production data and review of staff plan hours for accuracy to optimize efficiency. - Analyze, determine, and communicate work/training schedules for agents to operations management. - Identify and determine required staff based upon deviation reports and make recommendations for improvements. - Recommend improvements in project performance based on analysis of Forecast to Actuals. - Determine, document, and escalate concerns on agent performance to management. - Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments. - Provision Agents within business systems to create optimal project performance and make recommendations for improvement. - Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence. - Take action on operation items escalated by Junior WFM Analysts. - Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices. - Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes. Job-Specific Essential Duties and Responsibilities: - Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles - Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels - Create and present reports on staffing, forecast, and other WFM related tasks - Identify and report on service level risks to call center management - Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts Job-Specific Minimum Requirements: - Due to contract requirements, only U.S. ctizens will be considered. Those with dual citizenship with another country cannot be considered. - The selected candidate must have an active Public Trust clearance or be able to successfuly pass a clearance process for Public Trust. - High School Diploma or equivalent - 2 years experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM) - In depth understanding of staffing models (i.e. Erlang) - Experience working in a WFM role in contact centers with multiple channels of input - Ability to take data from previous 2 years and current volumes to compile a 6 month outlook to ensure staffing levels are optimized - Ability to create and present an executive overview of staffing models and data inputs used to create those models - Can travel for onsite meetings if required by the client or leadership Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. Preferred Skills and Qualifications: - Strong data and analytical skills - Excellent written and oral communications and presentation skills - Ability to work independently - Ability to work in a high paced work environment - Ability to hit goals and deadlines #techjobs #clearance EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 75,000.00
    $23k-36k yearly est. Easy Apply 2d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service manager job in Rexburg, ID

    **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. **THE OPPORTUNITY** The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. **WHAT YOU'LL DO** + In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: + Making sure great tasting, high quality food is served + Helping to resolve food quality issues + Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed + Helping to resolve customer incidents and working to ensure positive customer experiences + Helping to monitor crew breaks, shift changes, shift meetings, and line schedules + Developing and cross training all front of house Crew + Assisting with Crew performance reviews + Developing future Service Leaders + Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork + Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary + Ensuring the proper quantity of supplies are available as needed **WHAT YOU'LL BRING TO THE TABLE** + Be able to understand and articulate Chipotle's Food With Integrity philosophy + Have knowledge and experience of cash handling policies and procedures + Have knowledge of Food Safety and health department matters + Have familiarity with office paperwork + Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location + Have a high school diploma + Have restaurant experience **WHAT'S IN IT FOR YOU** + Tuition assistance (100% coverage for select degrees or up to $5,250/year) + Free food (yes, really FREE) + Medical, dental, and vision insurance + Digital Tips + Paid time off + Holiday closures + Competitive compensation + Opportunities for advancement (80% of managers started as Crew) **WHO WE ARE** Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** . _Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._ _Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
    $28k-44k yearly est. 29d ago
  • Student Financial Services Operations Manager, Cashier's Office (8336)

    Idaho State University 4.2company rating

    Customer service manager job in Pocatello, ID

    Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions. Student Financial Services Operations Manager, Cashier's Office (8336) Pocatello - Main NOT eligible for remote work, on-campus position Priority Date: January 11, 2026 Institution Information Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community! Job Description The Student Financial Services Operations Manager at Idaho State University (ISU) serves as a critical leader responsible for the comprehensive management of student accounts, billing, collections, and compliance activities. This position directly oversees the daily operations of the Cashiers Office and Collections, ensuring financial accuracy, adherence to university policies, and federal regulations regarding student financial aid and refunds. The Manager is responsible for the entire student accounts lifecycle, from building and maintaining tuition and fee assessment rules in the ERP system (Banner) to managing third-party contracts, processing payments, handling collections, and ensuring the timely issuance of 1098-T Tax forms. The role demands strong fiscal management, a proactive approach to process improvement, and a commitment to providing excellent customer service to students and external partners. This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered. Key Responsibilities * Oversee the day-to-day operations of the Cashiers Office and Collections, ensuring accuracy and compliance with university policies. * Proactively look for opportunities to improve processes and promote excellent customer service in Student Financial Services. * Ensure timely preparation and delivery of 1098-T Tax forms to students and the IRS. * Receive authorizations from 3rd party agencies, government entities, and organizations for tuition payment. Apply authorizations, invoice organizations, and ensure the timely collection of amounts guaranteed by third party sponsors. Reconcile account balances to the amounts reported by outside agencies that administer the programs. * Manage and supervise all billing of student charges (tuition, fees, late charges, and charges from other departments). * Build and maintain tuition and fee assessment rules in the ERP system. * Regularly review various payment and collections reports to identify trends and propose strategies for improvement. * Perform cash audits in the Cashiers Office. * Assess monthly late fees and send regular communications to students regarding past due balances. * Train end users on the TouchNet payment system and proper payment handling requirements including proper and timely preparation of deposits. * Reconcile Barnes & Noble Book Bundle invoices with student charges and ensure timely payment of invoices. * Manage the student refund appeals process. * Oversee the application of financial aid credits, other credit balances, and the refunding of resultant credit balances on student accounts in accordance with federal refund requirements. * Add short-term loan charges to students' accounts. * Complete term setup in Banner prior to fee assessment for each semester. * Maintain class fees and ensure class fee amounts and detail codes are correct. Minimum Qualifications * Bachelors degree in Accounting, Finance or related discipline. * At least three years of experience performing account reconciliations and other similar accounting functions. * At least one year of direct supervisory experience or operational oversight. * Demonstrated commitment to providing exceptional customer service, with the ability to lead customer service efforts, and ensure high levels of customer satisfaction. * Exceptional interpersonal and communication skills to interact effectively with leadership, faculty, and staff at all organizational levels. * Demonstrated ability to manage and prioritize multiple tasks to meet deadlines while maintaining organization and attention to detail. * Demonstrated ability to communicate financial information in a concise and professional manner to various stakeholders. Preferred Qualifications * At least 2 years of progressively responsible experience in higher education. * Experience using Ellucian Banner or similar ERP systems. * Experience identifying process improvements and effective solutions. Additional Information You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before January 11, 2026. Salary will be between $68,000 and $72,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight. Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions. Posting Number: req2655 Type: Working 12 months per year Position: Non-classified Staff Division: Finance Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact ************** (TTY/TTD: 711), or email *****************************. Preference may be given to veterans who qualify under state and federal laws and regulations. _____________________________________________________________________________________________
    $68k-72k yearly 14d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service manager job in Pocatello, ID

    Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer ServiceManage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR 7rqZVmcJc2
    $31k-45k yearly est. 18d ago
  • General Manager

    Arm Management 4.8company rating

    Customer service manager job in Idaho Falls, ID

    The General Manager is ultimately responsible and accountable for all restaurant activities. The General Manager ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions. Essential Functions: Model and create an environment in which the Guest is always right; ensures a positive Guest service experience. Respond positively and quickly to Guest concerns. Hire high quality people who demonstrate and ensure consistent Guest satisfaction. Ensure all employees are trained and empowered to deliver total Guest satisfaction. Evaluate each employees ability to maintain high levels of Guest satisfaction. Continuously improve the skills, knowledge and morale of all employees. Train, coach and provide regular performance feedback (positive and corrective) Make a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times. Develop and execute the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant. Utilize labor effectively to meet budget. Responsible for financial results Execute company-wide marketing programs Enforce all labor laws (federal, state and local). Uphold company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees. Model and encourage CKE shared values. Is completely focused on and driven by the Guest. Is of high personal integrity and treats all employees with honesty, respect and dignity. Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance. EDUCATION High school diploma or equivalent. EXPERIENCE 3 5 years in management position (preferably restaurant experience) HOURS Able to work flexible hours necessary to manage and operate the restaurant effectively. SKILLS & ABILITIES Financial/analytical aptitude including planning, budgeting, scheduling and P & L management. Organizational, planning and time management Team building skills. Problem solving skills. Good verbal and written communication skills. PHYSICAL ABILITIES: Stand for long periods of time. Work around heat. Work around others in close quarters. Move throughout the restaurant and observe restaurant operations and employee work performance. Able to lift 50 75 pounds comfortably. Work with various cleaning products.
    $63k-112k yearly est. 60d+ ago
  • General Manager

    Finally Restaurant Group

    Customer service manager job in Idaho Falls, ID

    Benefits: Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development The General Manager is an individual who leads and partners with the operations leadership team and brand support team to drive performance in sales, execution, reporting, analysis, training & continuous improvement. What are we looking for? A leader who is dedicated to driving performance while mentoring and coaching the team. 3+ years of GM experience in high volume restaurant with background in P&L management and labor cost, and multi revenue centers. A champion of the culture and the brand standards and comfortable with corporate set initiatives. A role model who leads by example when it comes to leveraging systems, adhering to the concept differentiators, and delivering on our promise of perfect execution. A can-do, problem solving and fun-loving attitude. In your role, you will: Be responsible for the over-all management of all facets of the operation. Teach, coach, lead and motivate the team while managing the day-to-day operations of running a restaurant. Own financial reporting, evaluation & analysis. Be an ambassador and steward for high end guest experiences in an approachable environment. Oversee the sourcing, training and scheduling for impact and results. Demonstrate high level hospitality to both guest and team member in actions, tone and demeanor. Deliver quality results in financial performance by proactively driving sales and managing financials to the bottom line. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. Compensation: $70,000.00 - $80,000.00 per year We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. Based in Bozeman, Montana, Finally Restaurant Group is a community-oriented company with multiple restaurant concepts and locations. Premium steaks, fresh seafood and award-winning baby back ribs in a family-friendly atmosphere. The Rib & Chop House was founded in Livingston, Montana in 2001. Since our humble beginnings, we've opened numerous Rib & Chop House restaurants in Montana, Wyoming and Utah. Our ability to grow has come through our commitment to “Rocky Mountain Hospitality,” a concept which incorporates a casual attitude with our high-level commitment to loyalty, safety, service, and quality food. Serving legendary Louisiana BBQ and award-winning baby ribs for over 30 years. In the late 1980s, founder TJ Moran decided Baton Rouge needed the kind of rib joint that would redefine Louisiana BBQ. While other restaurants were dishing up standard issue spare ribs, Mr. Moran decided to serve baby back ribs, something unique at the time. Our famous recipe slowly emerged: a delicate combination of dry rubbing, marinating, roasting, cooling, and a few other time-tested, home-kitchen secrets.
    $70k-80k yearly Auto-Apply 60d+ ago
  • General Manager

    MB Ammon

    Customer service manager job in Idaho Falls, ID

    Job Description At Mo' Bettahs, we cherish our core values: Kuleana (Responsibility), Ho'okipa (Hospitality and Aloha), Ho'okuku (Competitiveness), Mo'omeheu (Culture), Miki'oi (Fine Craftsmanship), and Pono (Righteousness). These values embody the qualities of an ideal team player: hunger, kindness, energy, humility, and selflessness. We believe in taking responsibility for our actions, celebrating our unique Hawaiian culture, providing personable service, striving for excellence, and paying attention to detail. COMPENSATION & BENEFITS: Base Salary - $55k - $70k Monthly Bonus Potential Bonus is based on hitting targets based on store metrics Monthly Stay Bonus Potential - $2,250 - Annual bonus potential $29,250 Free Team Member Meals & Drinks While You Work Discount For You & Family/Friends When Not Working Health, Vision, Dental, & Life Insurance QUALIFICATIONS: Be at least 18 years of age High school diploma or GED Two or more years managing up to 40 team members in business or food management Proven track record of successfully promoting team members Experience in identifying and developing talent within a team Ability to make difficult personnel decisions Knowledge of Microsoft Office Suite (Outlook, Excel, Teams, Word, etc) A DAY IN THE LIFE: Lead the execution of the brand daily Competent in all FOH & BOH position Responsible for the cleanliness of the restaurant, FOH & BOH Responsible for Same Store Sales growth Responsible for line speed to be measured using transaction times Serve as primary point of contact for all customer service matters and responsible for overall customer reviews Handle the execution of quality food following proper procedures and Mo' Bettahs standards Coordinate and lead weekly meetings with Manager in Training, Off-Premise Coordinator, and Certified Trainer Review weekly employee schedules Complete weekly reports, self-reporting, people PAR staffing guide, complete online ordering, inventory, etc. Have a thorough knowledge of the Mo' Bettahs culture Follow all company standards for health, safety, sanitation, security, and maintain a neat and clean appearance Adhere to and ensure all employees follow proper policies and procedures as outlined in the employee handbook Perform other duties as assigned JOB REQUIREMENTS: Live by and possess the Mo' Bettahs Values Exemplifies the aloha spirit with our customers, team members, and vendors Exceptional attention to detail Collaborative, growth mindset and partnership oriented Excellent verbal and written communication Able to motivate and lead staff Willingness to obtain trainings and obtain certifications as needed Ability to multitask and complete tasks in a timely, accurate manner Valid driver's license Regular and predictable attendance WORKING CONDITIONS: Position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 50 pounds, bend, stoop and kneel. May be required to work outside in various weather conditions. May be required to work on a computer for extended periods of time including viewing the screen, using a mouse and manipulating a keyboard with hands, reaching with arms. May be asked to drive or travel by car, air or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment. Must be able to report to work responsive, free from sedatives, and in a non-sedative state. Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the essential functions of the job. Natural and regular stressors occur on the job. Mo' Bettahs is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy. We use eVerify to confirm U.S. Employment eligibility.
    $55k-70k yearly 3d ago
  • Go! Seasonal Store Manager

    Gomart 4.0company rating

    Customer service manager job in Idaho Falls, ID

    ABOUT US: Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, Snoozimals and Tiny Headed Kingdom. We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit ********************** Our Values: We are a family-owned business and believe in operating responsibly and with heart. Our values are the foundation to our business. Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team. Integrity and transparency: How we show up in everything we do matters to us. Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems. Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging. Overview: As a Seasonal Store Manager, you will be responsible for opening, staffing, and most importantly driving sales, while maintaining good visual standards and effective operational controls within your store. Our Seasonal Managers create an engaging and fun experience for our customers and a rewarding and fun environment for our associates. Successful managers are sales focused, KPI (key performance indicators) driven, high energy, and enjoy servicing our guests and managing a small Associate team. Essential Functions: Leadership Drive team morale by celebrating successes involving great employee performance, achievement of sales goal, great attention to detail, etc. Deal with all issues that arise from staff or customers (complaints, grievances etc.) Be a shining example of a professional with high performance Retail Sales Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Be aware of our consumer marketing initiatives Participate in our promotions to maximize sales Ensure high levels of customer satisfaction through excellent service Drive sales and provide a great experience for guests Work with your Area Sales Manager to maximize sales results Merchandise the product and follow our visual direction and standards Create an Active Selling environment Staff Management Hire a great seasonal team Train your staff to provide outstanding customer service and train your staff on these standards Manage staff payroll and schedules, including store payroll budget Monitoring the performance of personnel and provide coaching and feedback as needed Talent management Work with ASM with all employee relations, disciplinary issues and terminations Store Operations Make daily bank deposits Manage the store, inventory, loss prevention etc. Abide by company policies, procedures and represent the company in a positive fashion Ensure the store meets health and safety regulations and company processes Assemble the store Manage the store openings and closing Adhere to mall guidelines and continue the great relationships Go! Calendars, Games and Toys has fostered with the malls Collect guest e-mail addresses through text to join Requirements Qualifications/Basic Job Requirements: Proven successful experience as a retail store manager with sales focus 1+ years of retail experience / management experience Proven ability to drives sales Excellent problem-solving abilities Create a customer focus environment Strong organizational and strong leadership skills Good communication and interpersonal skills Enthusiasm about being an impactful and innovative leader Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset High integrity, accountability, reliability, and responsible individual who is open to feedback Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft office Able to perform basic math functions Flexible and strives in fast paced environment Attention to detail Job Posting Information: Pay Rate: see below at bottom of posting Seasonal Full-time Weekends as needed Evenings as needed This posting will remain open until filled. You are encouraged to apply early. Benefits: 401K retirement plan Employee discount Flexible schedule This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group. Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation. _________________________________________________________________________________________________________________ PHYSICAL DEMAND - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The employee must occasionally lift and/or move up to 30 pounds. - Specific vision abilities required by this job include close vision, distance vision and peripheral vision. - While performing the duties of this job, the employee is regularly required to talk and hear. - The employee is frequently required to use hands to finger, handle, or feel. - The employee is required to stand; walk; reach with hands and arms. WORK ENVIORNMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job working in a retail sales environment. The noise level in the work environment is usually moderate. Physical and Mental Requirements/Work Environment: Retail Store Environment The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Calendar Club may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. _ Color Perception (Red, Green, Amber) X Seeing X Clear Speech X Touching X Hearing/Listening X Finger X Hand X Dexterity X Climbing _ Ability to Mount and Dismount Forklift/Truck X Pushing/Pulling X Lifting (up to 30 pounds) X Carrying (up to 30 pounds) _ Driving (local/over the road) X Ability to move distances within and between locations/offices X Standing for long periods of time Mental/Reasoning Requirements: X Reading-Simple X Reading- Complex X Writing- Complex X Writing-Simple X Basic Math Skills X Analysis/Comprehension X Judgment/Decision Making X Clerical Work Environment: X Shift Work X Works Alone X Works with others X Verbal Contact w/Others X Face-to-Face Contact X Inside _ Outside _ Extreme heat _ Extreme Cold _ Mechanical Equipment X Noise _ Pressurized Equipment X Electrical Equipment X High Places X Moving Objects _ Fumes/Odors _ Hazardous/Materials X Dirt/Dust Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position. Salary Description Depending on experience
    $29k-40k yearly est. 60d+ ago
  • Home Care General Manager

    Eden Health 4.3company rating

    Customer service manager job in Idaho Falls, ID

    Eden Home Care is hiring a General Manager to oversee operations for our Home Care agency. Being a Home Care Manager is equally challenging and rewarding. You will be establishing care for new clients, overseeing current client care, maintaining client schedules and assisting with marketing and recruiting efforts. A positive attitude and a commitment to excellent care are essential. We believe our caregivers are the backbone of our business and our leadership is dedicated to their success and wellbeing. Our business culture is family oriented with a focus on caregiver and client satisfaction. Why choose Eden? As a 100% Employee Owned company, we recognize that our people are our most valuable asset. We honor their importance by our recognition that all employees be treated with respect and integrity at all times. We're interested in you and want you to succeed. Our business is growing rapidly and we want you to grow with us. We have infinite room for advancement, both personally and professionally. We work hard to match you with a position that best fits YOUR skills and YOUR availability. In addition, Eden Health is a Certified Great Place to Work company, 6 years in a row! The Eden Difference: We bring Connected Care Home through our Core Values of Empathy, Dedication and Integrity to our clients, patients and Employees. Besides a strong family oriented culture unique to Eden, we offer: * Benefits starting as early as 30 days after start date * Employee Discounts on travel, resorts, car rentals, Columbia and so much more! * Employee Hardship Fund * Bonuses Program * Employee Stock Program (ESOP) * Employee Wellness. Family first culture * Paid Time Off for a Personal Day of your choosing * Financial Planning through Unum * Free Counseling Sessions through Unum Job Summary: * Oversees onboarding of new employees * Identifies new growth opportunities * Strategic Marketing plans and execution * Strategic Recruiting plans and execution * Develop and maintain client center care plans * All aspects of Human Resources * Payroll * Maintains Eden Culture for employee satisfaction and wellbeing * Assists in billing and collections as needed * Current knowledge and adherence to state regulations governing Home Care * Collaborates with Home Health and Hospice empathizing our Continuum of Care * Builds and maintains positive community relationships Career Benefits: * Training and educational Assistance * Career Advancement Opportunities Financial Benefits: * 401k Retirement Savings Plan * Flexible Spending Accounts * Life, Accident, & Disability Insurance * Paid Holidays * Discounted tickets to a variety of events (Disney Land, Disney World, Universal Studios, SeaWorld, Local Concert/Sporting Events, Hotels/Resorts, etc. Personal Benefits: * Paid sick leave and vacation time - eligible employees start accruing time on their first day of employment * Identity Theft Protection * Employee Assistance Program * Dental, Medical, Vision available for full time status Eden Health is an Equal Opportunity Employer. * Education/Experience Requirements: * Active CNA certification preferred * High school diploma or equivalent required * Home Care experience and supervision preferred * General clerical, data entry and excellent organizational skills * Healthcare experience preferred. Medical terminology desired. * EMR medical record documentation experience preferred * Able to communicate effectively in English verbally and in writing * Working knowledge of computer software programs * Valid driver's license and reliable transportation * Able to pass criminal background check and national sex offender clearance * Must be able to physically report to administrative office * Must be able to provide patient care as needed
    $38k-66k yearly est. 4d ago
  • General Manager

    Flynn Pizza Hut

    Customer service manager job in Idaho Falls, ID

    Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. **Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication.** If you are an experienced leader, it is time to start a career with us. We are seeking someone who excels at leading teams, enjoys hiring and training, and is committed to delivering outstanding service to our guests. You love learning and guiding others new things and motivating them to work together on the restaurant goals, team development, food safety, P&L management, marketing, and more. If you are an experienced restaurant or retail manager, make the switch and continue to accelerate your management career with us. Because at Pizza Hut, you can do all that - and more. You will work with smart, eager, experienced, fun people. And you should expect training, growth, with plenty of excitement, unique challenges, and a world of opportunity. Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a management career with an innovative company, look no further than Pizza Hut. Additional Benefits: Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $36k-64k yearly est. 60d+ ago
  • Area Manager- Twin Falls or Pocatello, ID

    Stake Center Locating

    Customer service manager job in Pocatello, ID

    Job Description Oversight of work load distribution. Customer relations. Interaction with Corporate. IT and purchasing along with homeowners and the general public. Oversight of disciplinary action. Inspections of vehicles and equipment. Inventory ordering. Mentor Supervisors for performance improvement. Assist in damage resolution when necessary. Interpret all reports- i.e. PDR, audits and production. Assist in difficult locate jobs when necessary. Maintain force to load requirements. Performance Reviews for staff. QUALIFICATIONS Must be at least eighteen years of age. High school diploma or equivalent. Clean background check for access to restricted and/or controlled areas. Valid driver license with acceptable driving record. Ability to pass random drug screens and to remain drug free. Computer literate. Ability to locate. Ability to effectively perform a PDR or damage investigation. Ability to interact with all involved, the public, customers, contractors, utility representatives and all those under their direction. Excellent communication skills at all levels. REQUIREMENTS Experienced in effective leadership in the locating industry. Excellent communications skills oral and written. Comprehensive understanding of underground utility construction and placement required. Successfully complete company provided Locate Technician training program and pass all required testing. Requires long hours when necessary. May require weekend and holiday work when necessary. Some travel maybe required including overnight stays and out of town assignments and or training. Must have above average computer skills. Three to five years' experience.
    $49k-70k yearly est. 14d ago
  • store manager

    Starbucks 4.5company rating

    Customer service manager job in Idaho Falls, ID

    **Now Brewing - Future Leaders! #tobeapartner** Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities - globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same. Benefit Information (********************************** Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it's about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices. **_We will enable you, leveraging your retail experience, to autonomously:_** + **Grow a successful, multi-million dollar business:** drive sales leveraging your business acumen, efficiency and problem solving skills + **Nurture talent & lead a team:** engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams + **Inspire others:** become a dynamic brand ambassador dedicated to driving and achieving results through your team + **Impact your Community:** integrate your business with the community to create better moments in peoples' lives, from our partners to our customers, communities and planet **We'd love to hear from people with:** + 3 years retail / customer service management experience or + 4+ years of US Military service + Strong organizational, interpersonal and problem solving skills + Entrepreneurial mentality with experience in a sales focused environment + Strong leadership skills and the ability to coach and mentor team partners with professional maturity + Minimum High School or GED **Requirements:** + Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. + Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. **Join us and connect with something bigger, apply today!** _As a Starbucks partner, you (and your family) will have access to medical, dental, vision,_ _basic_ _and supplemental_ _life insurance_ _, and other voluntary insurance benefits_ _. Partners have access to_ _short_ _-_ _term and long_ _-_ _term disability_ _,_ _p_ _aid_ _p_ _arental_ _l_ _eave,_ _f_ _amily_ _e_ _xpansion_ _r_ _eimbursement_ _,_ _paid_ _vacation from date of hire_ _*_ _,_ _sick time (_ _accrued_ _at_ _1 hour for every 25 hours worked),_ _eight_ _paid holidays,_ _and_ _two personal days per year_ _._ _Starbucks also offers eligible partners participation in a_ _401(k) retirement_ _plan_ _with employer match_ _, a discounted company stock program (S.I.P.),_ _Starbucks equity program (Bean Stock),_ _incentivized emergency savings,_ _and financial well-being tools_ _._ _Additionally, Starbucks offers_ _100%_ _upfront_ _tuition_ _coverage_ _for a first-time bachelor's degree through Arizona State University's online program_ _via_ _the_ _Starbucks College Achievement Plan_ _, student loan management resources_ _,_ _and access to other educational opportunities_ _._ _You will also have access to backup care_ _and_ _DACA reimbursement_ _._ _Starbucks will_ _comply with_ _any applicable state and local laws_ _regarding_ _employee leave benefits, including, but not limited to providing time off_ _pursuant to_ _the Colorado Healthy Families and Workplaces Act,_ _and_ _in accordance with_ _its plans and policies._ _This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative._ _For_ _additional_ _information regarding partner_ _perks_ _and more_ _detailed_ _information about benefits, go to_ _starbucksbenefits.com (*********************************************** _._ _*If you are working in CA, CO, IL, LA, ME, MA, NE,_ _ND_ _or RI, you will_ _accrue_ _vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above_ _._ _For roles in other states,_ _you will be granted vacation time starting at_ _120 hours_ _annually_ _for roles below director and_ _200 hours_ _annually_ _for roles director and above._ _The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity._ _ _ _At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate._ _Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._ _Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ _applicantaccommodation@starbucks.com_ _or ***************._
    $20k-42k yearly est. 34d ago
  • Cricket Wireless Retail Store Manager

    Wireless Revolution LLC

    Customer service manager job in Idaho Falls, ID

    Job DescriptionWant to join a dynamic wireless company where your ideas and talents really matter? At Wireless Revolution, we work hard and have a great time doing it. We're looking for smart and driven people who want to make a difference. We offer our team members a competitive compensation plan with unlimited earning potential. We're a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling. Every day, our Store Managers run all aspects of our retail business including, but not limited to, on the floor sales, business operations, outside marketing, customer service and retention, employee training and development, inventory management. Our Retail Store Managers: Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation Assume direct responsibility for all day-to-day store operations Coach and develop retail staff Participate in the staffing process for the store, including hiring and performance management Promote positive customer experience through modeling great customer service and handling escalations Demonstrate solid technical competence for all products and services sold Engage in community activities and business development opportunities Own store issues, proactively identify challenges and create improvement plans Desired Qualifications: Two years proven retail sales experience (interactive sales process, commissioned sales) Two years of experience in selecting, managing and developing employees (proven leadership skills) Pre-Employment background check required
    $26k-46k yearly est. 15d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Idaho Falls, ID?

The average customer service manager in Idaho Falls, ID earns between $22,000 and $64,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Idaho Falls, ID

$38,000
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