Post job

Customer service manager jobs in Jacksonville, NC - 202 jobs

All
Customer Service Manager
Service Manager
Customer Service Supervisor
Customer Service Representative Manager
Customer Service Team Lead
Assistant Center Manager
Customer Care Manager
Customer Experience Manager
Customer Service Senior Manager
Service Supervisor
Client Manager
Service Lead
Lot Manager
Assistant Customer Service Manager
  • Roofing and Sheet Metal Service Manager

    Tri-State/Service Roofing & Sheet Metal Group 4.5company rating

    Customer service manager job in Wilmington, NC

    Are you an experienced commercial roofing and sheet metal professional with a drive to solve problems for building owners? Established in 1923, Tri-State/Service Roofing & Sheet Metal Group has been working, building, and growing -- providing needed services to commercial, industrial, and institutional clients for 102 years. Our Wilmington, NC division of Service Roofing & Sheet Metal Company has an excellent career opportunity for a Roofing and Sheet Metal Service Manager. Join our team as the newest member in a talented and capable group of specialty construction professionals. Ideal Candidate 3+ years of experience in commercial roofing and sheet metal service Knowledge of commercial roofing systems such as TPO, EPDM, PVC, SBS, BUR and SSMR Well-versed in maintenance and repair of all commercial roofing systems A good work ethic with a drive for quality results Excellent decision-making and communication skills Responsibilities Oversee service orders from initial customer service request to writing work orders, preparing estimates, and completing labor/material posting, job reports, and billing Develop and grow service business, maintaining customer base and increasing market share with new customers Sell repair, maintenance, and re-roofing services Recommend and sell roofing maintenance plans Maintain communication with customers and ensure customer satisfaction Manage and mentor service technicians Oversee training of service technicians Responsible for ongoing safety training and adherence to safety policy of service crews Monitor quality and expediency of work Compensation Top pay commensurate with experience Company-funded retirement plan Bonus opportunity Health insurance Paid vacation and holidays Access to company vehicle The Tri-State/Service Group encourages military veterans to apply. We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, national origin, age, disability, or any other characteristic protected by law.
    $57k-80k yearly est. 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Sr Services Staff Manager 2 - Customer Service Management

    GE Vernova

    Customer service manager job in Wilmington, NC

    SummaryThe Product Line Leader for Plant Services at GE Vernova Hitachi Nuclear Energy holds full responsibility and decision-making authority for the assigned product area, encompassing the complete inquiry-to-order (ITO) and order-to-remittance (OTR) cycles. This includes leadership over safety, quality, engineering, hardware and tooling development, production execution, and schedule adherence, as well as active participation in long-term planning and overall business strategy. This is an in-person role base in Wilmington, North Carolina that will require periodic business travel.Job Description Roles and Responsibilities Responsibilities include but are not limit to: Promote and demonstrate in word and action a healthy nuclear safety environment Promote and demonstrate in word and action a healthy nuclear quality environment Own Profit & Loss (P&L) responsibilities for this business segment Grow the Product Line by working with Sales organization to generate leads, negotiate and close orders. Develop new services portfolio where possible. Travel for customer and supplier interactions to identify and negotiate opportunities as needed. Drive expansion portfolio aligned with customer needs and long-term business objectives Partner with the Commercial Operations (CommOps) and other appropriate functional groups (Engineering, QA, Sourcing, etc) to prepare, review and deliver proposals and projects Participate in development and implementation of concepts, pricing strategies, budgets and plans. Establish a clear strategic vision for the product line and effectively lead, align, and motivate cross-functional teams to achieve business objectives. Manage contracting issues associated with technical projects, including reviewing, negotiating, and mitigating risks in contract terms and conditions to protect business interests and ensure successful project execution. Leverage data-driven insights and a deep understanding of customer needs to inform decision-making and prioritize initiatives Other relevant duties as assigned Required Qualifications Bachelor's degree in engineering from an accredited university with a minimum of eight (8) years of relevant experience in a technical field/industry OR Associates degree in Engineering from an accredited university with a minimum twelve (12) years of relevant experience in a technical field/industry Minimum of five (5) years of experience working with nuclear plant outages / services and with customers Minimum of three (3) years of experience in Project Management Minimum of three (3) years of experience in Project Management Minimum of one (1) year of experience with proposals, pricing and billing practices Desired Characteristics Ability and willingness to support business travel domestically and internationally approximately 30% Basic financial knowledge in revenue, income statement, balance sheet, cash, inventory, OM, CM, etc Demonstrated knowledge, experience and understanding of scheduling and schedule resource loading Proven leadership capabilities with ability to motivate others and achieve results Demonstrated experience interfacing at all levels within internal or external organizations Strong communication skills Proficiency in computer skills, including strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), with the ability to create, analyze, and present data and documents effectively. Demonstrated CommOps and Proposal Prep / Review / Conformance experience Demonstrated experience in working with Customers Knowledge of Nuclear Energy: Nuclear products, Boiling Water Reactor (BWR) plants, business processes, customers and competitive environment Experience with contracting issues associated with technical project This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on January 26, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
    $119.6k-199.4k yearly Auto-Apply 3d ago
  • Customer Service Supervisor

    Piedmont Airlines 4.6company rating

    Customer service manager job in Wilmington, NC

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager. Essential Duties: Coach and provide career development to the team Correct non-compliant behavior and impose disciplinary action as required Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines Manage the operational activities of the department in accordance with established policies and procedures Manage a staff of team members with varied duties Administrative duties, including daily/weekly/monthly reports Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service Drive motorized equipment Provide support when employee absence affects the operation Job Qualifications & Competencies: Excellent organizational skills and ability to multi-task Ability to work independently, set and meet own deadlines Ability to work well with all levels of management and support staff Able to defuse conflicts among team members Familiarity with Microsoft Office Suite Prior experience with internal controls processes for accountable items Ability to work a flexible schedule Preferred Qualifications: Previous airline management experience Current Piedmont employee with a minimum six months of service Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents Extensive knowledge of QIK Bachelor's Degree in Aviation, Business, or related field Work Environment: Use of computers and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $17.50/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline: January 30, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
    $17.5 hourly Auto-Apply 8d ago
  • Customer Experience Manager, Evenings/Weekends D319/8369

    Michaels 4.2company rating

    Customer service manager job in Wilmington, NC

    Store - Wilmington, DEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $37k-72k yearly est. Auto-Apply 60d+ ago
  • Team Lead Customer Service (Part-Time)

    Hvfollettlocation

    Customer service manager job in Kenansville, NC

    The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Responsibilities Leads the work activities of department team members, PT, and Temporary including: Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. Ensures markups or markdowns are taken according to company directives. Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards. Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures. Receives and verifies orders and completes store reports. May be a key holder responsible for opening and/or closing the store. Understands and processes website orders, including picking merchandise and shipping orders. Maintains neat and clean store and work areas. May assist other team members with completing the work of the department. Performs other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour
    $12-24.3 hourly 1d ago
  • Customer Service & More

    Unleashed, The Dog & Cat Store

    Customer service manager job in Wilmington, NC

    Join a team of animal lovers at your locally owned and operated holistic pet supply store! This is not your typical retail customer service position. Your customers are dogs and cats, and we train you to help them live the fullest, healthiest, longest, happiest lives possible. Whether you have lots of pet care experience or you are just interested in getting started, we will train you to be a part of our award-winning customer service team. We consider applicants at all experience levels. Qualifications Some of the job responsibilities include: Helping pets and pet parents- must love pets and people! Learning about animal nutrition & holistic pet care- must have a desire to learn! Stocking & carrying pet food/litter- must be able to repeatedly lift 50 lbs. onto and off of shelves of various heights as well as carry 50 lbs. various distances to customers' cars Running a cash register Working on your feet- must be able to stand for long periods of time Growth & Perks: We here at Unleashed love to promote from within. If you start as a customer service associate and love it, there will be opportunities for growth within Unleashed. If you have relevant experience, we are willing to consider other opportunities from the start. In addition to getting to pet lots of cute dogs, our employees also earn free food for their own pets, a 30% discount at the store, PTO, a retirement account, and more!
    $35k-52k yearly est. 17d ago
  • Team Lead Customer Service (Part-Time)

    Follett 4.1company rating

    Customer service manager job in Kenansville, NC

    The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Responsibilities Leads the work activities of department team members, PT, and Temporary including: Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. Ensures markups or markdowns are taken according to company directives. Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards. Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures. Receives and verifies orders and completes store reports. May be a key holder responsible for opening and/or closing the store. Understands and processes website orders, including picking merchandise and shipping orders. Maintains neat and clean store and work areas. May assist other team members with completing the work of the department. Performs other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour
    $12-24.3 hourly 1d ago
  • Customer Care Manager II

    Pulte Group, Inc. 4.8company rating

    Customer service manager job in Wilmington, NC

    Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Primary Job Responsibilities * Conduct in-person homeowner assessments on an as-needed basis: * Determine if a corrective work order is needed * Lead root-cause analysis * Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. * Manage trades to completion of service requests to customers' satisfaction. * Perform minor service-related tasks (e.g., adjustments, repairs), as requested. * Establish and maintain positive customer relationships. * Responsible for the build quality confirmation of the home before delivery to the customer. * Determine trade accountability for back charges and field purchase orders (FPOs). * Authorize payment for work performed up to approval limits. * Follow applicable legal protocol and process necessary workflow. * Responsible for customer satisfaction metrics related to customers serviced. * Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. * Other duties as assigned. Management Responsibilities * Not applicable Scope * Decision Impact: Division * Department Responsibility: Single * Budgetary Responsibility: No * Direct Reports: No * Indirect Reports: No * Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc. Required Education/Experience * Minimum High School Diploma or equivalent * Bachelor's Degree preferred * Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred Required Licensing, Registration and/or Certifications * Valid driver's license as driving is an essential function of this position Required Skills/Knowledge * Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types * Committed to delivering high-quality service and diligent follow-up * Basic construction skills and knowledge * Excellent communication and listening skills * Analytical ability necessary to perform root cause analysis * Ability to manage warranty/customer service processes * Basic computer literacy * Skilled in conflict resolution to address customer concerns effectively * Knowledge of cost management principles and practices Additional Information * This is a professional customer facing role. Team members will follow division specific dress code requirements PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy
    $28k-39k yearly est. Auto-Apply 48d ago
  • 10/Hr Entry-Level Customer Service Rep 30k-55k Manager Salary

    Amega Marketing Solutions Group

    Customer service manager job in Wilmington, NC

    At Amega Marketing Solutions Group, we stand firmly behind the power of interactive marketing and what it can do for a client. We avoid the classic indirect routes of billboard ads and television commercials, instead focusing on the opportunity to build personal relationships with each potential customer. Our direct approach to marketing is what gives us the edge in this market. By bridging the gap between consumers and clients, we create lasting relationships for the brands we represent that result in bottom line increases. By making the choice to focus on the training and promotion of new staff members, we have helped our team move up the ranks in their own professional development. Each individual creates exceptional promotional campaigns for our clients and delivers the tremendous results that our firm, our consumers, and our clients see again and again. Job Description What's your attitude like under pressure? Are you the Play-maker when everyone else is focused on the problem? I s your desire to make things happen stronger than your will to watch things happen? Does the opportunity to work towards something new and bigger while maintaining stability appeal to you? AMSG'S TRAINING PROGRAM: AMSGprovides the opportunity for those looking to excel in the field of sales and marketing by utilizing a hands-on approach in management training. AMSG focuses on developing and enhancing the competitive nature and willingness to lead within every potential candidate. We hire all candidates at entry level for the sole purpose of developing a strong management team from within; with the mentality and knowledge that everyone can get from an entry level position to a management position between 4-6 months. We do not believe in seniority; we promote to management those who get the job done. PHASES OF OUR SALES AND MARKETING MANAGEMENT TRAINING PROGRAM: • Sales & Customer Service: client representative, brand management, direct field marketing, retail customer service • Leadership & Team Building: relationship management with retailer, interviewing, hiring and on-boarding process, training, team management, social media • Management Training: financial, administrative, operational, full recruiting cycle Promotion to a management position should only take eight weeks, once you are fully trained at the Client Representative and Account Manager/Team Leader positions. Promotions are not seniority-based, nor are promotions guaranteed. We believe in a performance-based business structure and workplace. You must be a play-maker. WHY JOIN OUR AMSG'S MARKETING TEAM? We won't sugarcoat it, there are a lot of sales and marketing firms out there with similar business structures and/or training programs. What separates usfrom the pack? • National Recognition: Ours is an office that continues to be nationally recognized week after week for our consistency in results and ability to set the pace by continuing to be #1 Office in the Nation for our division. • OUR Sales & Marketing Management Training Program: Built it, re-built it, and perfected it. Although AMSG believes in making ongoing improvements in an evolving market, our tried and tested Management Training Program has proven results. • OUR Results: AMSG has trained a volume of driven, entry-level Client Representatives qualifying for promotion to management into Market Managers. . . .NOT TO MENTION [BENEFITS]: • Weekly Pay: Base Pay PLUS Commissions and Incentives • Daily/Weekly/Monthly Bonuses • Ongoing Training and Development with Personal Mentor • Extremely Rapid Advancement Opportunities with a strictly enforced Performance-Based Promotion Structure • Travel Opportunities Qualifications QUALITIES OF OUR MOST SUCCESSFUL MANAGERS: • Coachable / Student-Mentality • Curiosity -- not curious as in second guess everything, but curious as in you always want to know more, you always want to learn more. • Prior Success -- Not necessarily from sales, but could be success from sports/pro-sports/college sports, school, previous employer. • Intelligence - You don't need to be told what to do all the time, you can figure things out. You know what needs to be done and you do it. You are resourceful. • Passion / Desire -- We can't teach this. A passion with focus and desire to do well, an "ALL IN" mentality. REQUIREMENTS • *Full time opportunities are available • Minimum age of 18 years old. • Great communication and verbal skills. • Excellent sales and negotiation skills. • Good organization and time management skills. Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-32k yearly est. 60d+ ago
  • Part - Time Lead Service Valet - Truck Required - Evening Shift

    Valet Living 3.7company rating

    Customer service manager job in Wilmington, NC

    Tough Work. Real Impact. Join the Team That Delivers. Must have a reliable open-bed pickup truck, or a vehicle with a trailer to be eligible. We're hiring a Lead Service Valet to support and guide a team of Service Valets while working closely with the Area Leader. You'll ensure high-quality service each night and keep communities clean and safe by collecting bagged trash from residents' doorsteps and taking it to the on-site dumpster or compactor using your pickup truck or trailer-equipped vehicle. This is physical, hands-on work. Rain or shine, hot or cold, you'll be outside walking properties and climbing stairs each night. What You'll Get: Pay: $21 per hour and mileage reimbursement Schedule: Evening shifts, typically Sunday through Thursday, 7 PM to 12 AM with some day time flexibility Additional Responsibilities: Lead and Support: Help train, motivate, and oversee Service Valets. Ensure Quality: Spot-check routes for safety, efficiency, and service standards Problem Solve: Collect missed trash, walk problem properties, and track issues in real-time. Communicate: Report delays, hazards, and concerns to your Area Leader. Provide Coverage: Fill in as needed at understaffed properties within your district. Document: Log issues like property damage or resident non-compliance Lead on Off Days: Cover routes and lead operations when the Area Leader is off. What You'll Need: Minimum Age: Must be at least 18 years old. Your Own Reliable Ride: Open-bed pickup truck or vehicle with trailer. Valid Driver's License & Auto Insurance: Must list you as a covered driver. Authorized to Work in the U.S.: Proof needed at time of hire. Smartphone with Data Plan: Required to use our mobile app. Experience: Customer service preferred; supervisory experience a plus. Communication Skills: Strong verbal and written communication abilities. Leadership Qualities: Positive attitude, problem-solving mindset, and a desire to grow with a team. Flexibility: Willing to travel locally, work split shifts, and be on-call Physical & Mental Toughness Required: Able to lift and carry up to 50 lbs. Walk long distances and climb stairs multiple times per shift Comfortable working around trash, odors, and waste Work outdoors in all weather conditions Why You'll Love This Job: Stay Active: It's like a workout - but you get paid Fast Pay: Use DailyPay to get your money quickly Career Growth: Opportunities for advancement into full-time roles and district-level leadership. Referral Bonuses: Get extra cash when you refer someone to work with us Safety is Our Priority: We provide gloves, safety vests, and gear Ready to lead from the front and make a difference? Apply today! The application window for this opportunity is ongoing. ******************************************* Are you a current Valet Living employee? If so, click here to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at *********************************** and let us know the nature of your request along with your contact information. Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
    $21 hourly Auto-Apply 13d ago
  • Residential Services Supervisor

    Wholesome Dietitian

    Customer service manager job in Kinston, NC

    Turn your calling into a career at Baptist Children's Homes of NC! OUR MISSION: Sharing hope... changing lives. OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence. FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina. WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala. Learn more about the ministries of Baptist Children's Homes of NC at bchfamily.org! Job Title: Supervisor, Residential Services - Kennedy Home Location: Kinston, NC Method to apply: bchcareers.org SUMMARY The Residential Services Supervisor gives assistance and direction to Cottage Parents in the areas of therapeutic discipline; working with children and families; securing food, clothing, supplies and equipment; campus, church, school, and community activities; regular cottage maintenance and management. Ensuring that the agency's policies, procedures and programs are delivered appropriately is an integral part of this position. QUALIFICATIONS * High School diploma or equivalent. * Meets the general employment qualifications as outlined in the Personnel Polices of the agency. * Has 3-5 years experience in residential care or 3-5 years experience managing 5 or more employees. * Has a working knowledge of current trends in the field of residential care. * Has the capacity to build and maintain relationships with Cottage Parent teams and the larger agency teams. * Valid driver license and safe driving record. ESSENTIAL DUTIES AND RESPONSIBILITIES Agency * Has a thorough knowledge of purposes, operations and procedures. * Has a working knowledge of the agency's structure, services, policies and procedures for the delivery of the services. * Has a working knowledge of Baptist Children's Homes of NC's Program of Intentionalized Services. * Provides leadership in creating and implementing programs on campus that support and carry out the mission of the agency. * Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within Baptist Children's Homes (BCH). * Participates in the agencys Performance Quality Improvement (PQI) program as needed. Personal Growth and Skill Development * Maintains a positive attitude and openness to evaluation. * Demonstrates compassion and concern for people. * Maintains and models a standard of personal and professional excellence. * Participates in scheduled in-service training and job related workshops and conferences as needed. * Handles confidential information in a professional manner. Team Member * Responsible for educating, training and monitoring the work of cottage parents in the residential programs. * Provides leadership in scheduling and carrying out an orientation program for new childcare staff. * Plans and implements a program of continuing education and staff development for childcare staff. * Develops and implements 90-day and annual Staff Performance Evaluations. * Schedules and conducts regular team and staff meetings. * Plans and implements weekly schedules. * Manages daily cottage life. * Determines cottage needs, approving all equipment and supplies for the cottages. * Ensures that all cottage purchases are made in accordance with agency purchasing policies. * Is responsible for overseeing attendance and time sheet reports for all cottage parent with support from clerical staff. * Monitors cottage budgets. * Oversees requisitions for group activities funds, group savings accounts and student accounts. * Monitors clothing inventories and purchases and hair care expenses for youth. * Monitors cottage physical needs and secures timely maintenance requests. * Works with other Administrative Personnel as needed. * Works with other administrative staff in hosting tours groups as they come to the campus and schedules visiting group activities. * Works with other administrative staff in scheduling, coordinating and facilitating special events and activities on and off campus. * Works with staff responsible for recreational programming and supports initiatives that enhance and insures success of wellness programs. * Assists administration in recruitment, interviewing and employment of new cottage parents by presenting a positive image of Baptist Children's Homes of NC. * Works with Support Services in monitoring student work programs. * Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH. * Participates in the agencys Performance Quality Improvement (PQI) program as needed. Job Specific * Monitors cottage activities and gives assistance and direction to cottage parents. * Give assistance and direction to cottage parents in routine cottage matters. * Gives assistance and direction to cottage parents in the area of therapeutically disciplining and working with children and families. * Gives assistance and directions to cottage parents in the area of securing food, clothing, supplies and equipment. * Gives assistance and direction to cottage parents in relation to campus, church, school and community activities. * Gives assistance and direction to cottage parents in regular cottage maintenance and management. * Gives assistance to Director of Support Services in structuring and implementing the student work program. * Coordinates cottage parents work schedules and ensures adequate staff coverage in cottages. * Works with staff in scheduling and checking out and maintaining agency vehicles. * Sponsors and assists in the training of new cottage parents for at least the first three months of employment. * Monitors health requirements of cottage parents such as routine physical exams, TB tests, Hepatitis B vaccines. * Other areas of responsibilities. * Promotes an atmosphere of encouragement, growth, and positive approach to problem solving, spiritual leadership and mutual respect of children and families. * Supports cottage staff during times when cottages are understaffed. * Insures cottages are staffed and fills in during emergencies. * Works a flexible schedule to facilitate campus needs in consultation with Regional Director. Supervision * Works under the direct supervision of the Residential and Campus Manager * Prepares for and participates in regularly scheduled supervisory conferences. * Conducts 90 day and annual job performance evaluations. * Carries out responsibilities as assigned by the supervisor. * Keeps supervisor informed regarding current status of campus life. EQUIPMENT Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft, Therascribe, Outlook, Excel and Word software programs. Maintains adequate equipment and supplies for the assigned department to function. LANGUAGE SKILLS Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public. CONTACT WITH OTHERS Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MENTAL / VISUAL / AUDITIORY DEMAND Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions. CONFIDENTIAL DATA Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Enters and exits vehicles without assistance. Drives various vehicles. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.
    $37k-61k yearly est. 60d+ ago
  • JLR Service Manager

    Audi JLR Lotus BMW MOTO

    Customer service manager job in Wilmington, NC

    We are seeking a dedicated and experienced Service Manager to lead our automotive service department. The ideal candidate will possess a strong background in automotive service management, demonstrating exceptional leadership skills and a commitment to delivering outstanding customer service. The Service Manager will oversee daily operations, ensuring that all service work is performed efficiently and to the highest standards while fostering a positive environment for both employees and customers. Responsibilities Manage the day-to-day operations of the service department, ensuring efficient workflow and high-quality service delivery. Supervise and train service staff, guiding them in best practices and fostering a great culture. Oversee service writing, ensuring accurate documentation of services performed and customer communications. Conduct regular vehicle inspections to identify necessary repairs and maintenance needs. Implement strategies and processes to meet and exceed all metrics Maintain strong relationships with customers, addressing any concerns or complaints promptly and professionally. Collaborate with the sales team to ensure alignment between service offerings and customer needs. Monitor inventory levels of parts and supplies, placing orders as necessary to maintain adequate stock. Ensure compliance with safety regulations and company policies within the service department. Skills Strong mechanical knowledge with hands-on experience in automotive service and repair. Proficiency in CDK, TCC, and JLR is a plus. Excellent customer service and writing skills for effective communication with customers regarding their vehicle needs. Proven ability to implement processes to enhance customer satisfaction and drive revenue. Strong sales acumen with experience in auto service management preferred. Exceptional leadership skills with the ability to motivate a team towards achieving departmental goals. Excellent problem-solving abilities and attention to detail in all aspects of service management. Join our team as a Service Manager where you can make a significant impact on our operations while ensuring our customers receive top-notch automotive care.
    $54k-92k yearly est. Auto-Apply 60d+ ago
  • CVL Dealer Sales - Retail Client Manager

    Bank of America 4.7company rating

    Customer service manager job in Wilmington, NC

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and managing dealer relationships to increase the volume of auto applications and loan production sales. Key responsibilities include prospecting new clients, sharing and communicating program benefits, and upon signing, managing all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Job expectations include identifying and deepening opportunities, driving referrals to enterprise capabilities, and participating in local market leadership team activities. Responsibilities:• Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales • Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained • Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed • Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank • Captures market intelligence and delivers feedback to leadership team • Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences Skills: Business Development Client Management Customer and Client Focus Influence Prospecting Active Listening Adaptability Negotiation Networking Relationship Building Client Solutions Advisory Emotional Intelligence Referral Identification Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent required qualifications : 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships The ability to be a strong individual contributor with a team player attitude. Ability to drive long distances with possible overnight stays desired qualifications The ability to work independently or in a team environment Established dealer relationships within the market Undergraduate degree Shift: 1st shift (United States of America) Hours Per Week: 40
    $44k-66k yearly est. Auto-Apply 43d ago
  • Full Time Assistant Customer Service Manager DLT 191

    Harris Teeter, LLC 4.5company rating

    Customer service manager job in Wilmington, NC

    Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate. Additional Information * Posting Date: Jan 26, 2026 Compensation
    $22k-27k yearly est. 2d ago
  • Manager Rehab Services

    Novant Health 4.2company rating

    Customer service manager job in Wilmington, NC

    What We Offer Provides leadership in achieving ongoing quality, productivity and efficiency in the department. What We're Looking For Education: 4 Year / Bachelors Degree, required. Masters or Doctorate, related health field or administration, preferred. Experience: Three years of experience in management, preferred. Licensure/Certification: PT, OT, SLP or AuD license/certification, required. Additional Skills (required): Competent use of information systems and software used in area of responsibility Knowledge of regulatory and governing standards, policies and procedures Basic knowledge of equipment used in performing assigned duties Additional Skills (preferred): Demonstrate use of emotional intelligence; experience in behavioral interviewing or participation in team recruitment activities. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 129575
    $56k-71k yearly est. Auto-Apply 2d ago
  • Luxury Assistant Manager - REEDS Jewelers, Mayfaire Town Center

    Reeds Jewelers 3.7company rating

    Customer service manager job in Wilmington, NC

    Luxury. Innovation. Opportunity. At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation's largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail. Our luxury locations offer an exclusive opportunity to represent some of the world's most prestigious names in fine jewelry and timepieces. Here, exceptional client service is an art form - one built on deep product knowledge, personal relationships, and a passion for excellence. You'll be joining a high-performing team of top industry professionals, where talent, expertise, and a shared commitment to delivering an unparalleled client experience set us apart. At REEDS, you will collaborate with some of the best in the business, continually raising the standard for luxury service and building a career with limitless potential. Wilmington offers historic coastal charm, a vibrant downtown, and a rapidly expanding population. Independence Mall and Mayfaire Town Center serve as key retail destinations, drawing consistent local shoppers and seasonal visitors looking for high-quality shopping experiences. Luxury sales professionals build strong client relationships in this supportive and growing market. Wilmington's beautiful beaches, thriving arts scene, and growing business sector make it an exceptional place to build a career and enjoy an outstanding lifestyle. Overview We are seeking a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This individual will play a pivotal role in shaping the client experience, building a high-performing team, and championing REEDS' commitment to quality and service. The Assistant Store Manager serves as an inspiring leader on the sales floor, acting as a mentor and coach while ensuring a seamless client experience and the successful day-to-day operation of the store. This leader must embody REEDS' core values: Integrity - We live ethically and honestly in every moment and interaction. Performance Excellence - We pursue success relentlessly and learn from every experience. Stewardship - We honor the trust placed in us by our associates, clients, and communities. Professionalism - We attract and grow exceptional talent through development and self-leadership. Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action. Team Orientation - We thrive through collaboration, shared goals, and mutual respect. Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun. Key Responsibilities Sales Leadership Partner with the Store Manager to exceed store sales goals and KPIs through effective leadership and coaching. Demonstrate strong sales presence on the floor, fostering deep client relationships and personally contributing to revenue goals. Drive business growth by leveraging key product categories and promotional strategies. Support the execution of client development initiatives to cultivate both new and loyal REEDS customers. Client Experience Uphold REEDS' standard of exceptional service at every client touchpoint. Coach and inspire team members to create unforgettable, personalized shopping experiences. Be a consistent presence on the sales floor to support, troubleshoot, and celebrate team success. Use client feedback to improve service strategies and store experiences. Team Development Help attract and retain top-tier talent that reflects the REEDS brand. Foster a positive, goal-oriented culture by mentoring team members and providing regular coaching and feedback. Champion ongoing development by encouraging participation in company training programs and performance initiatives. Partner in managing performance, recognition, and professional growth within the team. Operational Excellence Ensure smooth, efficient daily operations and uphold all company policies and standards. Maintain an organized and effective back-of-house that supports store success. Identify opportunities for efficiency and process improvements across all operational functions. Support loss prevention, inventory control, and compliance efforts. Requirements Required Qualifications Minimum 3 years of experience in retail, preferably within luxury, specialty, or jewelry retail. Proven track record of driving sales results while delivering exceptional customer experiences. Strong leadership presence with the ability to inspire, guide, and develop a team. Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms. Availability to work a flexible schedule including evenings, weekends, and holidays. High School Diploma/Equivalent Must be legally eligible to work in the U.S. Must be able to sit or stand for extended periods as required Preferred Qualifications Previous coursework or certification from the Gemological Institute of America (GIA). Passion for jewelry, watches, and gemology. Benefits Our sales team earns an hourly base pay rate and monthly commission. REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace. REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
    $26k-37k yearly est. Auto-Apply 60d+ ago
  • Pro Services Manager

    Floor & Decor 4.2company rating

    Customer service manager job in Wilmington, NC

    PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver “executive-level” presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities & career advancement opportunities at every level Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
    $32k-40k yearly est. Auto-Apply 5d ago
  • Repo Lot Manager-Maysville NC

    Associates Asset Recovery

    Customer service manager job in Maysville, NC

    • Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability • Keep track of appointments, delivery times, and transport information • Handling customer personal property pick-ups and vehicle redemptions • Record daily deliveries and releases to reconcile inventory • Assist and support the Repossession Agents when needed • Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly • Monitor the property area and remove outdated property • Communicate with statewide team members Requirements • 1-2 years' relevant customer service experience -recovery or collections preferred • High School diploma or equivalent required • Good computer and keyboarding skills with the ability to operate a tablet with apps • Working knowledge of the repossession process, account handling, and vendor communication preferred • Detail-oriented and the ability to multitask • Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines • Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills • Ability to work with a diverse customer and workforce population • Assertive individual with effective investigative and follow up skills • Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment • Work and communicate well with other team members Physical Requirements: • Use a tablet, laptop, and cell phone Powered by JazzHR yevv OFfYZk
    $26k-36k yearly est. 14d ago
  • 10/Hr Entry-Level Customer Service Rep 30k-55k Manager Salary

    Amega Marketing Solutions Group

    Customer service manager job in Wilmington, NC

    At Amega Marketing Solutions Group, we stand firmly behind the power of interactive marketing and what it can do for a client. We avoid the classic indirect routes of billboard ads and television commercials, instead focusing on the opportunity to build personal relationships with each potential customer. Our direct approach to marketing is what gives us the edge in this market. By bridging the gap between consumers and clients, we create lasting relationships for the brands we represent that result in bottom line increases. By making the choice to focus on the training and promotion of new staff members, we have helped our team move up the ranks in their own professional development. Each individual creates exceptional promotional campaigns for our clients and delivers the tremendous results that our firm, our consumers, and our clients see again and again. Job Description What's your attitude like under pressure? Are you the Play-maker when everyone else is focused on the problem? I s your desire to make things happen stronger than your will to watch things happen? Does the opportunity to work towards something new and bigger while maintaining stability appeal to you? AMSG'S TRAINING PROGRAM: AMSG provides the opportunity for those looking to excel in the field of sales and marketing by utilizing a hands-on approach in management training. AMSG focuses on developing and enhancing the competitive nature and willingness to lead within every potential candidate. We hire all candidates at entry level for the sole purpose of developing a strong management team from within; with the mentality and knowledge that everyone can get from an entry level position to a management position between 4-6 months. We do not believe in seniority; we promote to management those who get the job done. PHASES OF OUR SALES AND MARKETING MANAGEMENT TRAINING PROGRAM: • Sales & Customer Service: client representative, brand management, direct field marketing, retail customer service • Leadership & Team Building: relationship management with retailer, interviewing, hiring and on-boarding process, training, team management, social media • Management Training: financial, administrative, operational, full recruiting cycle Promotion to a management position should only take eight weeks, once you are fully trained at the Client Representative and Account Manager/Team Leader positions. Promotions are not seniority-based, nor are promotions guaranteed. We believe in a performance-based business structure and workplace. You must be a play-maker. WHY JOIN OUR AMSG'S MARKETING TEAM? We won't sugarcoat it, there are a lot of sales and marketing firms out there with similar business structures and/or training programs. What separates us from the pack? • National Recognition: Ours is an office that continues to be nationally recognized week after week for our consistency in results and ability to set the pace by continuing to be #1 Office in the Nation for our division. • OUR Sales & Marketing Management Training Program: Built it, re-built it, and perfected it. Although AMSG believes in making ongoing improvements in an evolving market, our tried and tested Management Training Program has proven results. • OUR Results: AMSG has trained a volume of driven, entry-level Client Representatives qualifying for promotion to management into Market Managers. . . .NOT TO MENTION [BENEFITS]: • Weekly Pay: Base Pay PLUS Commissions and Incentives • Daily/Weekly/Monthly Bonuses • Ongoing Training and Development with Personal Mentor • Extremely Rapid Advancement Opportunities with a strictly enforced Performance-Based Promotion Structure • Travel Opportunities Qualifications QUALITIES OF OUR MOST SUCCESSFUL MANAGERS: • Coachable / Student-Mentality • Curiosity -- not curious as in second guess everything, but curious as in you always want to know more, you always want to learn more. • Prior Success -- Not necessarily from sales, but could be success from sports/pro-sports/college sports, school, previous employer. • Intelligence - You don't need to be told what to do all the time, you can figure things out. You know what needs to be done and you do it. You are resourceful. • Passion / Desire -- We can't teach this. A passion with focus and desire to do well, an "ALL IN" mentality. REQUIREMENTS • *Full time opportunities are available • Minimum age of 18 years old. • Great communication and verbal skills. • Excellent sales and negotiation skills. • Good organization and time management skills. Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-32k yearly est. 6h ago
  • JLR Service Manager

    Audi JLR Lotus BMW MOTO

    Customer service manager job in Wilmington, NC

    Job Description We are seeking a dedicated and experienced Service Manager to lead our automotive service department. The ideal candidate will possess a strong background in automotive service management, demonstrating exceptional leadership skills and a commitment to delivering outstanding customer service. The Service Manager will oversee daily operations, ensuring that all service work is performed efficiently and to the highest standards while fostering a positive environment for both employees and customers. Responsibilities Manage the day-to-day operations of the service department, ensuring efficient workflow and high-quality service delivery. Supervise and train service staff, guiding them in best practices and fostering a great culture. Oversee service writing, ensuring accurate documentation of services performed and customer communications. Conduct regular vehicle inspections to identify necessary repairs and maintenance needs. Implement strategies and processes to meet and exceed all metrics Maintain strong relationships with customers, addressing any concerns or complaints promptly and professionally. Collaborate with the sales team to ensure alignment between service offerings and customer needs. Monitor inventory levels of parts and supplies, placing orders as necessary to maintain adequate stock. Ensure compliance with safety regulations and company policies within the service department. Skills Strong mechanical knowledge with hands-on experience in automotive service and repair. Proficiency in CDK, TCC, and JLR is a plus. Excellent customer service and writing skills for effective communication with customers regarding their vehicle needs. Proven ability to implement processes to enhance customer satisfaction and drive revenue. Strong sales acumen with experience in auto service management preferred. Exceptional leadership skills with the ability to motivate a team towards achieving departmental goals. Excellent problem-solving abilities and attention to detail in all aspects of service management. Join our team as a Service Manager where you can make a significant impact on our operations while ensuring our customers receive top-notch automotive care.
    $54k-92k yearly est. 7d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Jacksonville, NC?

The average customer service manager in Jacksonville, NC earns between $33,000 and $113,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Jacksonville, NC

$61,000
Job type you want
Full Time
Part Time
Internship
Temporary