Customer service manager jobs in Jupiter, FL

The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements. Client Service & Support Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions. Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements. Assist clients with policy changes, cancellations, reinstatements, and general account updates. Review client accounts to ensure accuracy and identify gaps in coverage or service needs. Policy Administration Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Claims Support Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Team & Operational Support Provide guidance and support to junior CSRs and team members. Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Customer Experience & Retention Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Required Qualifications Valid Florida 4-40 Customer Representative License. 3-5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.

Title: Plant Manager Reports to: Director of Warehouse and Distribution Type: Full-Time | On-Site | Exempt Pero Family Farms is a market share leader with over a century of dedication, commitment and integrity. Operating since 1908, Pero is the farm trusted by retailers and consumers alike. We are a fully integrated farming operation, with departments that specialize in organic farming, logistics, global supply chain management, national sales operations, food processing operations, and strategic marketing functions. Our operation includes over 35,000 acres spanning across the East Coast of the United States from Florida to New York, with distribution and production facilities in several different states. We pride ourselves in maintaining a strong family heritage and tradition that has been dedicated to quality, innovation, and excellent customer service that has been feeding America's families for over a century. Our family's passion for farming remains unwavering, with a vision to continue the tradition for many generations to come, whilst maintaining the reverence and trust it has established with the American consumer. As we expand our offering to include an assortment of organic vegetable options; we have become one of the largest organic vegetable growers in the country and we are looking to grow our workforce family. Join us in continuing and strengthening our position as a market share leader dedicated and trusted by retailers and consumers alike. POSITION SUMMARY The position of Plant Manager for Pero Family Farms Food Company, LLC is located in Delray Beach, FL at our fully integrated facility. This is an all-encompassing position that is important to the continued success of the company. This position exhibits strong communication and leadership. Overseeing all aspects of the operations while working closely with Pero Family Farms Corporate Supply, Operations, Distribution, and Sales Teams. JOB OVERVIEW Oversee daily/weekly schedules and shifts. Will be responsible for monitoring and controlling all costs associated with the Delray Beach, FL regional facility, including: the facility, equipment, production, supplies, and transportation. Accountable for the general management of the Delray Beach, FL facility: Production, Quality Assurance, Inventory Control, Sanitation, Maintenance, Purchasing, and Supervision of employees. Will work closely with the Food Safety Manager to ensure compliance with internal procedures and external third-party audits performed on a regular basis and to ensure all areas follow OSHA Guidelines and Primus Lab requirements. Will ensure all Famous (Warehouse Management System) procedures are followed and documented. Participate as a member of the company's product recall team. Provide leadership and direction for facility personnel, such as: Motivation, Evaluation, Guidance, Employee Relations Issues, and Attendance. HEALTH, SAFETY, AND QUALITY: Comply, maintain, and enforce all company policies, procedures, and Good Manufacturing Practices (GMPs). Ensure safety is the cornerstone of the operational facility, characterized by high operator awareness and involvement, and results in zero lost time or accidents. Ensure that good housekeeping and organization are in place in the operational facility. Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations. Communicate with Legal Counsel and the safety department to ensure all processes remain compliant with OSHA and other governmental regulations. Initiate corrective actions to audit deficiencies. MANUFACTURING: Ensure order fulfillment, product traceability, and product quality measures are being met daily. Will be responsible for the training of personnel on the proper use of equipment. Participate in operational problem resolution. Prepare an annual budget and schedule expenditures. Ensure preventive/predictive maintenance systems is routinely used to plan/schedule equipment and facility maintenance. Track vendor pricing and service levels. Develop, implement, enforce, and evaluate policies and procedures; follow SOPs for all manufacturing operations (receiving product, equipment utilization, production, inventory management, or shipping). Meet or exceed labor budget KPI's such as labor cost, per pound, bags per minute, etc. Review and approve all operational invoices and ensure they are submitted for payment. Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents on-site. Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints. Minimize shrinkage of product and maximize yield WORKFORCE MANAGEMENT: Recruit, select, train, assign, schedule, coach, counsel, and discipline direct reports. Communicate job expectations; communicate effectively at staff meetings, conduct employee reviews, etc. Manage staff levels, wages, hours, contract labor to revenues. DIRECT AND INDIRECT REPORTS: Direct Reports: Operations Manager, Production Manager, Maintenance Manager Indirect Reports: Shipping, Transportation, Quality Control, Human Resources, & Purchasing PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: Required to stand for long periods. Frequent pushing, pulling, walking, kneeling, and reaching. Constant use of hands and firm grasping. Occasionally to frequently carrying or lifting products of 5 pounds to 50 pounds. Constant exposure to temperatures of 36-45 degrees or below. Exposure to chemical components such as chlorine, etc. Works overtime as required; flexibility with schedule is required: Hours, Weekends and Holidays Other duties as assigned. QUALIFICATIONS Bachelor's degree in Business Administration, Agriculture, Food Science, or a related field. A Master's degree is a plus. A minimum of 7-10 years of experience in a leadership role within the fresh produce or food manufacturing industry. Proven experience as a Plant Manager or in a similar leadership role. Strong understanding of manufacturing processes, quality control, and supply chain management. Excellent leadership, communication, and interpersonal skills. Proficient in financial management and budgeting. Knowledge of health and safety regulations and compliance requirements. COMPANY BENEFITS/PERKS 401(k) Health, Dental, Vision Insurance and more Paid Time Off (PTO) Due to the nature of the position, the Plant Manager will be required to sign a binding non-disclosure and confidentiality agreement. The company reserves the right to alter, amend or contract these duties and responsibilities as needed.

Service Manager - Electrical Construction Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and complian Service Manager - Electrical Construction Location: Boca Raton, FL Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and compliance. This role is perfect for someone who enjoys leading teams, solving problems, and building long-term relationships with clients while maintaining a culture of safety and excellence. What You'll Do Lead, train, and support a team of electrical service technicians Plan and schedule service projects to meet client needs and deadlines Diagnose and troubleshoot complex electrical systems and components Ensure all work complies with safety regulations, codes, and company standards Maintain client relationships through communication, responsiveness, and service excellence Manage budgets, track performance metrics, and control operational costs Oversee tools, inventory, and equipment maintenance Conduct safety meetings, field inspections, and staff evaluations What You'll Bring Bachelor's degree in Electrical Engineering or related field (preferred) Master Electrician License or equivalent certification (preferred) Proven experience managing electrical service operations and field teams Strong leadership, communication, and organizational skills Knowledge of electrical codes, safety standards, and industry best practices Budgeting and project management experience Why Join Us Work with a reputable, growing company that values craftsmanship, safety, and integrity Lead a skilled, service-oriented team that takes pride in their work Competitive salary, comprehensive benefits, and career growth opportunities A professional culture that rewards innovation, accountability, and results If you're a hands-on leader ready to guide a team and deliver exceptional electrical service solutions, we'd love to connect. Apply today and help power a culture of safety, reliability, and excellence. #ServiceManager #ElectricalConstruction #ElectricalService #ConstructionJobs #BocaRatonJobs #NowHiring #Leadership #ElectricalIndustry #ProjectManagement #SkilledTrades #ConstructionCareers

BIBA Social Club 320 Belvedere Rd. West Palm Beach, Fl 33480 About Us Eighty-five years into its story, BIBA is being reimagined as a private members club and boutique hotel. Located in the historic El Cid neighborhood and surrounded by lush, thoughtful, tropical environments, BIBA is a place where our members can savor a life well lived. Hospitality drives everything we do-warm, genuine, intentional service that makes every guest feel seen and cared for. Our members are guests in every sense of the word, and the experience we create for them is the heart of the property. As we prepare to open our doors, we're looking for someone who wants to help shape BIBA's identity from the ground up. What We're Building This is a pre-opening environment. We're bringing an established brand to life-not just from a concept deck, but from the page to the brick-and-mortar reality. The property will be a living ecosystem of private member spaces, hotel rooms, and a complex system of food & beverage venues operating from dawn through the night. Every detail-service, flow, staffing, communication, programming, guest experience-will be built, tested, refined, and shaped as we move toward opening. What This Role Is Really About We're looking for a true operator-someone who understands how to build and run a hospitality environment where warmth, presence, and business discipline work in harmony. Someone who can lead with grace in every interaction while keeping a sharp eye on labor, costs, flow, and the overall rhythm of the property. Someone who thrives in pre-opening, knows how to organize moving parts, and can bring calm and clarity to a constantly evolving landscape. What You'll Be Doing Building the Operation Create the structure, standards, and daily rhythm for each department. Develop SOPs that reflect BIBA's personality-natural, intuitive, and aligned with our ethos. Build and execute a full pre-opening plan that covers hiring, training, onboarding, service modeling, and guest journey mapping. Building the Team Recruit and interview team members who bring warmth, professionalism, and genuine hospitality. Train, coach, and develop the team so they feel empowered, supported, and confident. Lead managers and staff with a steady, present, and approachable style. Running the Property Be visible on the floor, in the venues, and with members-hands-on, attentive, and aware. Set the tone daily to ensure the property feels cared for, intentional, and welcoming. Manage the flow of diverse F&B operations from early morning service into late-night activations. Guide events, programming, and daily activity with both operational discipline and hospitality warmth. Build meaningful relationships with members, guests, vendors, and the local community. Working With Ownership Collaborate closely with ownership to align the buildout, staffing, timelines, and operational vision. Serve as the connective thread between the brand vision and the physical guest experience. Provide clear communication, honest insight, and thoughtful recommendations throughout the pre-opening and beyond. Who Thrives Here Someone who leads every interaction with hospitality and always says “guest,” never “customer.” Someone calm, composed, and confident in their decision-making. A builder who enjoys pre-opening environments and creating systems from scratch. Someone who knows the business side-labor, revenue, cost management-without ever compromising guest experience. A leader who can motivate, guide, and develop a team that feels proud to be part of something special. A person who values warmth, humility, and professionalism. Experience That Helps At least 5 years of leadership experience in luxury or upscale hospitality, with strong food & beverage knowledge. Experience running or supporting operations with multiple service periods and varied concepts. Previous involvement in pre-openings is a strong advantage. Confidence in guest-facing situations and a natural communication style. Flexibility to work according to the needs of the property, including evenings, weekends, and holidays. What We Offer Competitive compensation based on experience Bonus program Paid vacation Health benefits Applicants must have legal authorization to work in the United States. BIBA Social is an Equal Opportunity Employer.M/F/D/V

Job Details Management Fort Pierce, FL Vero Beach, FL Full Time $80000.00 - $100000.00 Salary Customer ServiceDescription Perricone Farms has joined forces with the renowned Natalie's Orchid Island Juice Company, uniting two industry leaders in the premium citrus juice market. This strategic acquisition combines Perricone's expertise in craft citrus juices with Natalie's reputation for high-quality, fresh-squeezed products, creating a dynamic company poised for significant growth, innovation, and expanded market reach. As part of this exciting growth, Perricone Farms is seeking a proactive and experienced Customer Service Manager to join our team at our Fort Pierce, Florida facility. This key leadership role will oversee customer interactions, manage the order-to-delivery process, and ensure exceptional service across all wholesale, retail, and distribution channels. This is a dynamic position offering long-term, stable employment and a competitive benefits package, including health, vision, dental, life insurance, and a 401(k) plan. Perricone Farms is hiring a strategic and experienced Customer Service Manager to oversee and elevate its customer service operations, ensuring excellence across all customer touchpoints. Key Responsibilities: Leadership & Team Development Lead, supervise, and mentor the customer service team to ensure high performance in order processing, fulfillment, and delivery. Hire, train, and develop team members, setting clear performance goals and conducting regular reviews. Foster a proactive, customer-centric, and solution-oriented team culture. Provide coaching and development opportunities to support continuous improvement. Customer Experience & Relationship Management Ensure exceptional service to both B2B and B2C customers, including distributors, retailers, and foodservice partners. Maintain and strengthen key customer relationships to drive satisfaction and loyalty. Handle and resolve escalated issues with professionalism, urgency, and tact. Process Improvement & Service Strategy Develop, implement, and refine customer service procedures, policies, and standards to drive operational efficiency and service excellence. Evaluate and streamline the order-to-delivery process, identifying gaps and executing enhancements. Lead the adoption and effective use of CRM and ERP systems for accurate order tracking and communication management. Cross-Functional Collaboration Work closely with Sales, Supply Chain, Logistics, Production, and Finance teams to resolve order, inventory, or delivery challenges. Ensure alignment across departments on customer commitments, fulfillment timelines, and service expectations. Participate in demand planning and inventory coordination to proactively support service continuity. Performance Monitoring & Reporting Define and monitor key performance indicators (KPIs), service levels (SLAs), and team metrics to measure success. Analyze customer feedback and service data to identify trends, root causes, and opportunities for improvement. Prepare and present regular performance reports and recommendations to senior leadership. Qualifications Bachelor's degree in Business, Supply Chain, or related field preferred. 5+ years of customer service experience, with at least 2 years in a supervisory or managerial role (experience in the food, beverage, or CPG industry preferred). Strong leadership, problem-solving, and organizational skills. Excellent communication and interpersonal abilities. Experience working with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce). Ability to manage high volumes of orders and inquiries with attention to detail.

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

Job Description Customer Service Manager APP Jet Center Stuart We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring efficiency, accuracy, and customer satisfaction. Responsibilities: Customer Service Supervise lobby area and phone communications to ensure quality service. Manage CSR schedules in collaboration with the General Manager (GM), covering desk when necessary. Assist customers and address issues during peak activity periods. Customer Desk Coordination Coordinate customer handling during high operational periods. Monitor vehicle movements and manage issues promptly. Ensure effective communication between desk and ramp staff. Verify accuracy of data input and billing of ancillary services. Invoice Monitoring Review invoices before forwarding to accounting. Monitor transient hangar invoicing and address issues promptly. Identify root causes of invoice errors and provide staff training as needed. Review invoice cancellations and implement corrective actions. Services Accounts Receivables Review accounts receivable with GM weekly, addressing payment collection and account issues. Ensure proper setup of new accounts and communicate relevant information to staff. Address new client needs and update customer records accordingly. Training Train new CSRs and assist in training new line techs on procedures and systems. Review training materials regularly to ensure compliance and effectiveness. Qualifications: Proven experience in customer service management role. Strong leadership and communication skills. Ability to multitask and thrive in a fast-paced environment. Proficiency in Microsoft Office Suite and customer service software. Benefits: Competitive salary Health insurance Retirement plan Paid time off Professional development opportunities If you are a motivated individual with a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply. Join us in shaping the future of our company and making a positive impact on our customers' experiences.

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills

Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer. Job Description We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly. The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. Pay: $20.00 - $35.00 per hour. Customer Support Manager Responsibilities: Managing the customer support department's day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department. Qualifications Customer Support Manager Requirements: High school diploma or equivalent. Proven experience as a Customer Support Specialist, preferably within a similar environment. Thorough knowledge of legislation pertaining to consumer protection. Prior experience in a managerial or supervisory role will be advantageous. Top-notch oral, written, and interpersonal abilities. Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision. Capacity to accept and utilize constructive criticism. Alignment with our company's values. Additional Information Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier. All your information will be kept confidential according to EEO guidelines.

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning · Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager. 30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week Job Tag #WD

Job Description At Spring Footwear, comfort is craft, style is purpose, and service is a promise we renew daily. Since 1991, our mission has been simple and unwavering: to create partnerships that thrive through quality, value, product, and service - every single day. We're searching for a Customer Service Manager who carries that mission like a banner. Someone who leads with clarity, solves with heart, and brings order, warmth, and consistency to every channel where our customers meet us. If you know how to turn complexity into simplicity, how to raise the game for both people and process, and how to make every customer feel the Spring difference - this role is your stage. What You'll Do Lead Multi-Channel Customer Service Operations Guide the daily rhythm of our contact center across phone, email, live chat, and digital platforms. Recruit, develop, and coach a team that delivers quick answers, steady support, and memorable care. Drive Strategy & Innovation Shape the vision for our service experience - bringing new ideas, smarter workflows, and scalable systems that keep pace with our growth. Look ahead, anticipate needs, and lift performance with intention. Coach & Develop Leaders Mentor supervisors and team leads, cultivating strong managers who build even stronger teams. Create an environment where clarity, accountability, and encouragement coexist. Champion Process Improvements Design and refine policies and procedures that bring uniformity, efficiency, and harmony across the customer journey. Build frameworks that deliver consistency, reduce errors, and create repeatable excellence. Solve Problems with Purpose Lead with a solution-seeker's mind. Uncover root causes, repair gaps, and transform challenges into continuous improvements. Be the one who steadies the storm and brings clarity to the noise. Monitor Performance & Metrics Track and elevate KPIs - CSAT, FCR, SLA, AHT, QA, and more. Use data as compass and catalyst, setting expectations and ensuring the team always knows what success looks like. Collaborate Across Departments Partner with Sales, Marketing, Product Development, and Operations to unify customer experience across every step of our retail and wholesale ecosystem. What You Bring 5+ years managing multi-channel contact center teams (phone, email, chat, social, etc.). A proven track record of coaching supervisors, developing teams, and elevating performance. Strong analytical and problem-solving instincts - you see patterns, resolve friction, and deliver solutions. Demonstrated ability to build, improve, and standardize policies and processes that create consistency at scale. Deep understanding of CX metrics, workforce planning, and operational optimization. Experience in fashion, footwear, apparel, or accessories is a powerful plus. Skilled communicator - clear, empathetic, confident. Experience with CRM and service tools (Zendesk, Salesforce, Gorgias, or similar). Sales leadership experience is a bonus. A passion for service, a love for structure, and the drive to continually raise the bar. Why Join Spring Footwear? Competitive Compensation & Benefits Salary, health insurance, paid time off, profit sharing, and company-paid holidays. Professional Growth We're expanding - and growth creates opportunity. Your ideas and leadership will shape a department that's evolving fast. Collaborative Culture Work alongside people who care about quality - in product, in service, and in partnership. Onsite Impact Join us in an energetic in-person environment where teamwork thrives and your leadership can be felt directly. Ready to Lead With Purpose? If you're a builder of teams, a solver of problems, and a champion of exceptional customer experience, we want to meet you. Apply today - and help us shape the next chapter of Spring Footwear's service journey.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $18.00 - $20.00 / Hour

We have an exciting opportunity to join our team as a Customer Service Team Supervisor. Coordinate all aspects of charge submission, coding review, accounts receivable, authorizations, or customer service and assigned work queues. Provide financial and/or operational analyses and reports, and audit current procedures to monitor and improve efficiency of operations. Review and advise physicians and staff with regard to local and national coding and reimbursement policies. Work with patients and guarantors to clarify financial responsibilities. Job Responsibilities: Perform other duties as needed. Manage a team responsible for performing important revenue cycle functions. Monitor reports and work queues, ensuring charge submission and accounts receivable follow-up is occurring on a timely basis. Identify issues and suggest improvements and available tools to physicians and admin support staff to address issues. Escalate issues as needed to practice and FGP Leadership. Interact with vendors as it relates to billing and collections. Work with front-end staff to ensure patient insurance information and benefits are verified accurately and timely. Act as a resource to front end practice staff to identify gaps in clearance processes. Review and respond to practice, physician, and patient inquiries following CBO guidelines. Serve as resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Educate physicians, staff, and management on new policies and changes to existing policies. Collaborate with coders to understand CPT and ICD-10 manuals, payer policy and procedure manuals, updates, and CMS publications to ensure practices are compliant with current policies and procedures. Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality. Review unbilled charge reports and follow up with physicians and/or practice management for unbilled services. Meet CBO quality and productivity targets. Review practice Action Plans and/or reports on a timely basis. Analyze issues to identify trends in denial rates to focus improvement initiatives on, and charges that requires action. May act as a financial counselor to patients who require assistance understanding their benefits and financial options. Act as the patient advocate with the patient and/or family members and liaison with the insurance companies to assist in obtaining insurance information. Take initiative to teach and share new information and provide constructive feedback; Communicate delays and workqueue issues to management daily. Work with practice operations to implement changes to improve revenue where necessary. Ensure timely and accurate collection, preparation, and verification of billing information submitted to the outsourced billing service. Review billing collection and denial reports from the vendor and identify trends and recommend changes on how to improve issues. Serve as a liaison to the outside billing for questions, data request, and other inquiries. Review charge encounter forms for complete CPT code, ICD-10 code, and other required billing information on a daily basis. Compare coding to notes/documentation and communicate with providers to clarify errors. Analyze/audit notes and ensure the appropriate codes are charged in order to maintain billing compliance and prevent denials. Identify denial trends and train staff accordingly to avoid in the future, emphasizing improvement of accurate charge capture. Develop supporting training documentation as needed with FGP management. Maintain current Certified Procedural Coder (CPC) certificate. Meet or exceed the accountabilities of the Billing Coordinator I and II, and serve as a role model and resource to entry-level team members. May assist with leading and coordinating all aspects of charge submission and accounts receivable in defined FGP(s) for other Billing Coordinators. Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews. Lead and collaborate with practice personnel and administration to implement change to practice operations where necessary. Serve as primary resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Delegate, coordinate, and evaluate the charge submission and/or accounts receivable work of Billing Representatives or Billing coordinators in multiple groups. Communicate responsibilities and expected performance to staff. Determine and establish the explanation to complex claims, issues, and questions not covered by specific instructions or common practice. Review outstanding accounts receivable to maintain minimal level of open accounts. Compile statistical data as requested and reports data monthly to appropriate parties. Prepare reports and analyses to assist in identification of cash flow variances, physician referral patterns, physician volume, and any other issues identified by Management. Meet or exceed internal standards for accuracy and timeliness in charge documentation preparation and submission. Directly supervise billing employees, establish priorities, assign work, and follow up to ensure assignments are complete. Select, orient, and evaluate staff. Provide initial and ongoing guidance. Resolve employee issues and address procedure and performance related issues. Train staff and clearly explain proper work procedures and methods and office policy. Minimum Qualifications: Associates' degree with 1-3 years or a H.S. Diploma with 3 years work experience preferably in a Call Center or Medical billing/Healthcare setting. At least 1 year of direct experience in a supervisory/leadership role, preferably in a Call Center or Medical billing/Healthcare setting and/or has been a Team Lead for at least 6 months within the Central Billing Office. Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings. Ability to develop and maintain effective working relationships with staff and patients. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 2475 N.W. Federal Highway Location: USA Marshalls Store 0350 Stuart FLThis position has a starting pay range of $15.00 to $19.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Who We Are The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs What We Stand For and Where You'll Come In We are in search of a People Manager, CX to join the Customer Experience team at The Farmer's Dog. The primary role of the People Manager is to train and mentor their Group Lead and Associates (50%). In this, they are directly responsible for focusing their groups on delivering exceptional customer treatments - our top priority. They will spend 30% of their time on projects that will enhance employee and customer experiences. Importantly, they will also devote 20% of their time handling escalated issues, including handling customer contacts in real-time. A successful People Manager should have the ability to proactively identify and solve problems. They will be able to mentor and help with career roadmap planning for both Group Leads and Associates. A People Manager is an exceptional communicator and collaborator; they understand that their strength is to bring people together to provide the best solutions for the tasks at hand. People Managers will be expected to instill their direct reports and Associates with a sense of ownership for their individual and group results. They should be able to report out weekly accomplishments, key results and progress towards objectives. They will oversee a QA process driven in large part by the groups themselves, participate in ticket handling calibration sessions and provide guidance to all on best practices. *This role will primarily be filled during our core business hours of 9-6, Monday through Friday, but will require regular rotations of on-call or Manager on Duty periods for weekends and extended hours. As the Farmer's Dog is growing quickly, it's likely that CX hours of operations will expand to meet the needs of customers. People Managers will be expected to flex to work additional hours as needed.* One Team: We don't think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don't think departments matter. We'd rather align ourselves to the goals we're working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER - getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there's a better or more impactful way to solve problems. We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don't subscribe to “best practices” or “industry KPIs”. We're uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don't subscribe to rigid or classical expectations of roles - i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what's the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don't expect to be perfect the first time. How You'll Make An Impact Coaching and Mentoring Implement effective CX procedures, policies, standards and best practices Provide structured feedback to your Group Leads Coach to higher efficiency while building morale Create a continual learning environment by mentoring team members; hire and train new CX Associates, and develop weekly and hourly agent schedules based on business needs Facilitate training and coaching sessions directly to your associates in coordination with your Group Leads Front Line Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner You always know what to say and how to say it to de-escalate a situation You close the loop with the last person who spoke with the customer to help them see how to handle the situation in the future Makes bold decisions and acts decisively 'in the moment' to quickly resolve issues when time is a factor Provide real time mitigation for service disruptions Fulfill the duties of a Daily “Manager on Duty” Systems and Processes Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers, i.e. #SeekBetter Serve as an experienced, seasoned leader who takes ownership of their multiple groups' results, such as FRT, AHT and CSAT, by driving behavior changes and processes that then improve those results. Able to identify (and propose remedies for) current system gaps, implementing solutions that streamline workflows and making the day-to-day less stressful and more enjoyable for associates Work with functional leaders to understand their key business metrics and improve performance against those measures via CX; for example, partner closely with our Product team to enhance and improve processes for the best customer experience We're Excited About You Because You have 3-5 years of management experience, with several in a managerial capacity or a history of continuous leadership growth within a CX organization You have a solid understanding of managerial best practices, building training programs, and demonstrated empathy You have a strong background in synthesizing & analyzing data You are process-oriented, knowing how to define goals & measure success You have solid command of CRM platforms and customer experience tools You have an impeccable attention to detail You have strong communication, collaboration, and interpersonal skills You have a strong ability to prioritize multiple projects and quickly adapt in an evolving environment You have an infectious positive attitude You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions You're an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making. You love dogs. Office Guidelines We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. Our Belonging Philosophy: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives - leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone's welcome at the dog park.” No matter your background, identity, or role, there's space for you here. There's no one way to show up at the dog park- just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it's about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we're listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. A Few of Our Best Benefits Dog-friendly office in Boca Raton Market-competitive compensation and equity packages Comprehensive Healthcare, Dental, and Vision Company supported mental health benefits 12 week paid parental leave Competitive 401k plan with company match Flexible PTO Discounted fresh food for your pup Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. Equal Employment Opportunity Statement The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights. Reasonable Accommodations TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***************************.

ModMed is hiring a driven Supervisor, Patient Services to join our positive, passionate, and high-performing RCM BOOST team focused on leading and developing their team to ensure exceptional performance and alignment with the company's mission. This is an exciting opportunity to actively support and coach team members, fostering a positive work environment and culture of high performance by ensuring effective call center operations, analyzing processes, and driving continuous improvement within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: * Work closely with senior leaders and talent on all aspects of staffing non-exempt team members, including hiring, training, supervision, and preparing and delivering performance reviews. * Prepare performance reports and action plans to meet KPIs by collecting, analyzing, and summarizing data and trends. * Spearhead and lead special projects to support and enhance our patient/client-facing activities, escalations, along with other duties and responsibilities as assigned. * Analyze departmental processes and recommend resolutions based on metrics, trends, and reporting. While developing and implementing strategies to improve call center benchmarks * Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported, and provide a strong floor presence, all while fostering a positive work environment that maximizes individual and team performance through communication. * Maintains operational consistency and quickly identifies and resolves trouble spots. * Strives to make meaningful and challenging contributions to the betterment of the Patient Services department. * Develop a climate that fosters motivation, encourages participation, and provides opportunities for employee initiative. * Utilize and explore the use of the training curriculum for ways to improve, enhance, and evaluate the onboarding process of the new hire and existing team members. * Effectively make sound decisions and manage diverse personalities with skill. * Develop strong credibility with all levels in the department by taking prompt measures to prevent performance and behavior problems Skills & Requirements: * Bachelor's Degree preferred. * 4+ years of previous healthcare, customer service, and call center supervisory experience. * Strong critical thinking, analytical, and problem-solving skills. * Expert knowledge of the medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs). * Intermediate Excel and Word skills, such as the ability to perform basic calculations with formulas and functions, format spreadsheets, visualize data through charts and graphs, and create presentations. * Proven ability to work effectively within a team to create a positive work environment. * A solid professional demeanor is required, such as the ability to remain calm in a demanding call environment. * Strong working knowledge of business software applications, including Google Sheets, Microsoft Word, Excel, and PowerPoint. * High level of competency/Subject Matter Expert in Modernizing Medicine's PM product line (preferred)/or related EHR/EMR systems. * Excellent communication (Verbal/Written) and interpersonal skills #LI-LM1 #REMOTE

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit *********************** or follow us on LinkedIn. **Position Summary:** Responsible for planning, implementing, and managing the activities of the Commercial Service workforce. **Duties and Responsibilities:** + Responsible for planning, implementing, and managing the activities of the Commercial Service workforce. + Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs. + Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential. + Supervises all indirect cost and expense below budget levels. + Accomplishes all commercial Service work within client and company agreed parameters. + Provides timely and adequate sales support to ensure service field technicians are fully productive. + Responsible for preparing proposals for potential clients. + Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks. + Direct coordinate activities of work force to generate sales at or above company standards. + Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner. + Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results. + Authorize all expenditures handled directly by the department in adherence to company policy. + May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels. + Other duties as assigned. **_Qualifications - External_** **Education/Certification:** + 4 year degree required. Master's Degree preferred. **Experience:** + 5 - 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing. **Skills/Requirements:** + Knowledge and experience in organizational effectiveness and operations management. + Knowledge of financial and accounting principles and practices. + Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills. + Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills. + Must demonstrate ability to work with and influence peers and management. + Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72). + Available for travel, which may include nights and weekends to accommodate customer's schedule. + Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer. + Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $18.00 - $20.00 / Hour

We have an exciting opportunity to join our team as a Customer Service Team Supervisor - Florida. Coordinate all aspects of charge submission, coding review, accounts receivable, authorizations, or customer service and assigned work queues. Provide financial and/or operational analyses and reports, and audit current procedures to monitor and improve efficiency of operations. Review and advise physicians and staff with regard to local and national coding and reimbursement policies. Work with patients and guarantors to clarify financial responsibilities. Job Responsibilities: Perform other duties as needed. Manage a team responsible for performing important revenue cycle functions. Monitor reports and work queues, ensuring charge submission and accounts receivable follow-up is occurring on a timely basis. Identify issues and suggest improvements and available tools to physicians and admin support staff to address issues. Escalate issues as needed to practice and FGP Leadership. Interact with vendors as it relates to billing and collections. Work with front-end staff to ensure patient insurance information and benefits are verified accurately and timely. Act as a resource to front end practice staff to identify gaps in clearance processes. Review and respond to practice, physician, and patient inquiries following CBO guidelines. Serve as resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Educate physicians, staff, and management on new policies and changes to existing policies. Collaborate with coders to understand CPT and ICD-10 manuals, payer policy and procedure manuals, updates, and CMS publications to ensure practices are compliant with current policies and procedures. Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality. Review unbilled charge reports and follow up with physicians and/or practice management for unbilled services. Meet CBO quality and productivity targets. Review practice Action Plans and/or reports on a timely basis. Analyze issues to identify trends in denial rates to focus improvement initiatives on, and charges that requires action. May act as a financial counselor to patients who require assistance understanding their benefits and financial options. Act as the patient advocate with the patient and/or family members and liaison with the insurance companies to assist in obtaining insurance information. Take initiative to teach and share new information and provide constructive feedback; Communicate delays and workqueue issues to management daily. Work with practice operations to implement changes to improve revenue where necessary. Ensure timely and accurate collection, preparation, and verification of billing information submitted to the outsourced billing service. Review billing collection and denial reports from the vendor and identify trends and recommend changes on how to improve issues. Serve as a liaison to the outside billing for questions, data request, and other inquiries. Review charge encounter forms for complete CPT code, ICD-10 code, and other required billing information on a daily basis. Compare coding to notes/documentation and communicate with providers to clarify errors. Analyze/audit notes and ensure the appropriate codes are charged in order to maintain billing compliance and prevent denials. Identify denial trends and train staff accordingly to avoid in the future, emphasizing improvement of accurate charge capture. Develop supporting training documentation as needed with FGP management. Meet or exceed the accountabilities of the Billing Coordinator I and II, and serve as a role model and resource to entry-level team members. May assist with leading and coordinating all aspects of charge submission and accounts receivable in defined FGP(s) for other Billing Coordinators. Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews. Lead and collaborate with practice personnel and administration to implement change to practice operations where necessary. Serve as primary resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Delegate, coordinate, and evaluate the charge submission and/or accounts receivable work of Billing Representatives or Billing coordinators in multiple groups. Communicate responsibilities and expected performance to staff. Determine and establish the explanation to complex claims, issues, and questions not covered by specific instructions or common practice. Review outstanding accounts receivable to maintain minimal level of open accounts. Compile statistical data as requested and reports data monthly to appropriate parties. Prepare reports and analyses to assist in identification of cash flow variances, physician referral patterns, physician volume, and any other issues identified by Management. Meet or exceed internal standards for accuracy and timeliness in charge documentation preparation and submission. Directly supervise billing employees, establish priorities, assign work, and follow up to ensure assignments are complete. Select, orient, and evaluate staff. Provide initial and ongoing guidance. Resolve employee issues and address procedure and performance related issues. Train staff and clearly explain proper work procedures and methods and office policy. Minimum Qualifications: To qualify you must have a Associates' degree with 1-3 years or a H.S. Diploma with 3 years work experience preferably in a Call Center or Medical billing/Healthcare setting . At least 1 year of direct experience in a supervisory/leadership role, preferably in a Call Center or Medical billing/Healthcare setting and/or has been a Team Lead for at least 6 months within the Central Billing Office. Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings. Ability to develop and maintain effective working relationships with staff and patients. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."