Customer service manager jobs in Kannapolis, NC

We're Hiring at Keen Building Company! Director of Operations - Custom Residential Construction Type: Full-time Reports to: President Who We Are At Keen Building Company, we don't just build homes, we bring dreams to life. Based in Charlotte, NC, and serving both North and South Carolina within an approximately 75-mile radius, we specialize in high-end custom homes and remodeling. Our mission is simple: provide a common service in an uncommon way to create a one-of-a-kind experience with passion and precision. Why This Role Matters As our Director of Operations - Custom Residential Construction, you'll be at the heart of everything we do You'll lead the construction operations that make dream homes a reality, guiding projects from concept through completion (on time, within budget, and at the highest level of standards), mentoring a team of skilled professionals, and ensuring every client's experience with Keen is nothing short of exceptional. This isn't just about managing projects. It's about shaping the future of Keen Building Company, driving operational excellence, and being a key player in our long-term growth. What You'll Do Lead with Vision: Develop and execute strategic plans that align with Keen's three-year construction operations plan, ensuring operational efficiency and excellence. Own the Build: Oversee all aspects of construction operations, from planning and scheduling to budgeting and quality control. Collaborate & Coordinate: Coordinate with project managers, subcontractors, and suppliers to ensure seamless execution. Problem-Solve on the Fly: Monitor progress, anticipate/identify challenges, and implement solutions to keep projects on track. Champion Safety: Establish and enforce protocols that prioritize the safety of every team member. Conflict Resolution: Quickly and effectively address conflicts that may arise during the project. Inspire & Grow Your Team: Lead by example, offering mentorship, skills development, and a culture of accountability rooted in Keen's Core Values. Drive Communication: Provide consistent updates to senior leadership through reports like IOR (Indicated Output Report), Quality Control, and Job Site Inspection Reports. Strengthen Partnerships: Collaborate with, and foster a team environment between, Sales and Accounting to ensure smooth contract execution, forecasting, and billing. What We're Looking For Experience that Counts: 15+ years in the construction industry, with at least 5 years in a leadership role overseeing custom home building operations. Education: Bachelor's degree in Construction Management, Engineering, Business Management, or related field (preferred). Leadership DNA: Proven ability to inspire, manage, and grow high-performing teams. Written and Verbal Communication Skills: Ability to effectively communicate and influence team members at all levels. Project Wizard: Proven track record of successfully managing multiple custom home building projects and teams simultaneously. Technical Knowledge: Expertise in construction processes, building codes, and safety standards. Business Savvy: Skilled in budgeting, forecasting, and using tools like BuilderTrend, PipeDrive, and construction accounting systems. Hands-On Flexibility: Valid driver's license and willingness to travel to job sites as needed. What Success Looks Like Delivering profitable projects that meet budget and exceed expectations. Achieving client satisfaction scores (NPS 4.5+) that reflect our commitment to delighting homeowners. Timely, accurate submission of reports, 3-year forecasts, billing, and job statuses to keep projects and the company on track. Building a culture of excellence, accountability, and growth within the operations team. Why Join Keen Building Company? When you join Keen, you're not just taking on a job; you're stepping into a leadership role that influences every corner of our business. You'll work with a team that values craftsmanship relationships, and community. Most importantly, you'll be building more than houses, you'll be building futures, memories, and experiences for families across the Carolinas.

Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Manager is responsible for leading, developing, and overseeing the Client Service team to ensure exceptional delivery across the end-to-end client lifecycle-from onboarding to renewal to ongoing service. This role acts as a critical operational leader, ensuring that processes are efficient, documentation is accurate, service levels are met, and the team is equipped to support Account Executives and Account Representatives effectively. You will set the standard for service excellence by coaching team members, optimizing workflows, removing operational bottlenecks, and ensuring consistent, high-quality execution that enhances client satisfaction and retention. What will you be doing? Team Leadership & Development Manage, coach, and develop Client Service Representatives to ensure strong performance, engagement, and growth. Conduct regular quality checks on client deliverables; provide feedback and training where needed. Oversee workload distribution to balance capacity, manage deadlines, and ensure operational efficiency. Client Service Oversight Ensure timely and accurate execution of onboarding, renewals, certificates, endorsements, and documentation across the team. Serve as an escalation point for complex client or carrier issues, providing guidance and resolution support. Monitor compliance with internal controls, regulatory requirements, and documentation standards across accounts. Process Management Standardize and enhance processes for client service support across the client lifecycle. Partner with Practice Groups, Operations, and Accounting to streamline workflows and eliminate friction points. Use performance metrics and reporting to identify improvement opportunities and drive consistency across the team. Cross-Functional Collaboration Work closely with Account Executives and Account Representatives to understand client needs and align service priorities. Coordinate with carriers to support escalations, program changes, and complex servicing requirements. Collaborate with internal teams to ensure smooth execution across the client lifecycle. Key Skills & Competencies Leadership & Coaching: Ability to guide, develop, and motivate a service team while maintaining high performance standards. Operational Excellence: Skilled at building efficient processes, managing workflows, and ensuring quality control. Client Service Mindset: Strong commitment to delivering responsive, accurate, and value-added service. Communication: Clear and confident communicator across various stakeholders. Problem-Solving: Ability to troubleshoot issues proactively and navigate complex client or carrier situations. Technical Proficiency: Comfortable in insurance agency management systems (Epic, AMS360, etc.) and Microsoft Office tools. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience 5+ years of experience in insurance client service or operations 2+ years in a people leader role & strong stakeholder management skills Strong understanding of insurance policy documentation, billing workflows, certificates of insurance, and renewal processes Strong organizational and communication skills with a client-service orientation. Demonstrated ability to manage teams, drive process consistency, and uphold high service standards Solution minded with Root Cause Analysis problem solving capabilities Experience with process transformation via automation and/or AI is a plus What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!

The Plant Manager oversees daily plant operations, ensuring safe, efficient, and high-quality production. They lead supervisors and teams, manage schedules, ensure regulatory compliance, drive continuous improvement, and promote a strong safety culture. Responsibilities: Oversee daily plant operations to ensure safe, efficient, and high-quality production. Manage production schedules, KPIs, and team performance to meet customer demand. Lead and develop supervisors and staff, fostering a culture of safety and accountability. Ensure compliance with USDA, FDA, OSHA, HACCP, GMP, and food safety standards. Drive continuous improvement, cost control, and process efficiency. Coordinate with maintenance to minimize downtime and maintain facility standards. Qualifications: 7+ years in poultry or food manufacturing, including 3+ years in plant leadership. Strong knowledge of poultry processing and regulatory requirements. Proven success managing large teams and production performance. Excellent leadership, communication, and problem-solving skills. Proficiency in Microsoft Office (Excel required). HACCP certification; SQF/BRC or similar food safety credentials preferred. Bilingual skills a plus.

*** W-2 Only *** *** No C2C *** We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance. Key Responsibilities: Manage and execute services defined in the customer's Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting. Act as the primary liaison between the customer's end users, IT/support teams, subcontractors, and operations resources. Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement. Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines. Participate in regular customer and stakeholder meetings to review performance and action items. Support or lead deployments, installations, and pilot activities for managed print or technology solutions. Identify cost-saving opportunities, streamline operations, and enhance customer experience. Ensure compliance with customer and company policies, managing issue resolution as needed. Qualifications: Associate degree or higher in Business, IT, Engineering, or related field-or equivalent work experience. 4-6 years of relevant operations or managed services experience supporting enterprise customers. Strong customer focus with excellent communication and relationship-building skills. Analytical mindset with experience in reporting, metrics, and process improvement. Technical understanding of drivers, print servers, networking, or firmware/security updates preferred. Familiarity with ITSM/ITIL frameworks is a plus.

Performance Staffing Solutions is seeking an experienced Plant Manager to lead operations for a manufacturing facility rooted in safety, quality, and continuous improvement. As Charlotte's Best Staffing Agency, we proudly support companies that prioritize innovation, culture, and operational excellence - and we're looking for a leader who can do the same. This role is built for a strategic, people-focused operations leader who thrives on building high-performing teams, elevating plant performance, optimizing supply chain processes, and ensuring a safe, efficient, customer-driven environment. Position Summary: The Plant Manager is responsible for overseeing all manufacturing and supply chain operations within the facility. This includes driving organizational performance, leading and developing teams, ensuring production efficiency, maintaining safety standards, and supporting long-term operational strategy. The role requires a hands-on, adaptable leader who understands modern manufacturing, embraces data-driven decision making, and can collaborate seamlessly across departments and locations. Essential Duties and Responsibilities: • Lead and manage all plant manufacturing and supply chain operations • Maintain strong team performance, high morale, and a culture aligned with organizational values • Recruit, develop, and supervise plant personnel • Ensure safe, high-quality, and efficient day-to-day operations • Advance operational practices, technology utilization, and supply-chain processes • Oversee inventory management and working capital performance to support financial planning • Recommend plant investments and manage approved projects • Build collaborative relationships with internal supply chain and operational teams across multiple locations • Represent the company in local forums, associations, stakeholder meetings, and customer interactions Key Competencies: • Adaptability and openness to feedback • Clear, confident communication in both written and verbal formats • Strong interpersonal skills with the ability to resolve conflicts and build positive relationships • Commitment to customer service and responsiveness • Dependability, accountability, and ability to work independently • Inspiring leadership with a passion for developing people • Strong problem-solving skills and analytical thinking • Ability to apply mathematical concepts in practical operational scenarios • Strong reasoning and decision-making skills when working with technical instructions and variable situations Qualifications: • Master's degree preferred in Process Engineering, Mechanical Engineering, or similar field; equivalent experience considered • Minimum 10 years of manufacturing experience with direct plant operations leadership (chemical process manufacturing preferred) • Experience with modern automation and data-driven operational management • Proficiency in English; additional languages are a plus • Strong ability to read and interpret technical, professional, and regulatory documents • Proficient in ERP systems and Microsoft Office Supervisory Responsibilities: • Full oversight of the plant operations organization Work Environment: This role is primarily on-site at the manufacturing plant, supervising daily operations, collaborating with both administrative and commercial teams, and maintaining visibility across the facility. Occasional travel may be required.

The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC. We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction. Key Responsibilities • Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines • Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements • Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion • Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities • Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns • Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites Qualifications • Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance • Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows • Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives • Proficiency in service and construction project management software and tools • Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred Benefits • 401(k) matching • Dental insurance • Employee discount • Health insurance (free plan for one individual employee) • Life insurance: $20,000 benefit after 6 months • Paid time off • Parental leave • Referral program • Relocation assistance • Vision insurance Schedule • 10 hour shift Supplemental Pay Types • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency

THE PLUNGE HOUSE - CHARLOTTE, NC: is seeking an experienced Studio Manager to oversee sales and operations for first flagship location. The Plunge House is the nation's newest cold and hot plunge recovery center focused on providing a highly accessible option to the fitness community to recover faster through the modality of contrast therapy using cold plunges, saunas, and hot water in a 30 minutes regiment. This location will be our flagship location with plans to scale to over 500 locations in the next 5 years across the country through franchising. The Plunge House was founded by the Founders of Relentless Brands . POSITION & OPPORTUNITY: This position has the ability for upward mobility at a quick pace with how fast we plan to scale The Plunge House across the country. Not only will this position be responsible for the overall sales and operations of the house, but will also assist the founders in the overall strategic development of the foundational brand infrastructure. The right person for this position should have a passion for health, fitness, and recovery along with being an incredibly strong leader that is self motivated, driven, and has a track record of high performance. REQUIREMENTS 3+ years of sales experience or membership sales leading a team The ability to develop and execute sales training programs Ability to work independently and collaborate with the Founders Execute a results driven relentless approach to achieving all presale goals Operate with a sense of urgency in achieving daily, weekly, and monthly KPI goals Assist in the development of brand standards, operation manuals, and SOP's Foster The Plunge House community and culture inside and out of the facility Develop and execute new member acquisition and retention plans Proactively address your locations hiring needs by identifying your team's strengths and areas of opportunity Make hiring decisions based on the needs of the business Ensure all company-wide initiatives are executed in/out of the facility Acknowledge your team's wins and create a culture of recognition Provide in-the-moment feedback and coaching to your team when necessary Oversee the onboarding, training, and development of all new hires Be an expert on facility-specific and company-wide operational procedures and policies Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met Use discretionary judgment to ensure TPH brand standards are being followed and communicated with ROM Ensure facility-level goals & operating budgets are achieved Perform monthly evaluations of all direct reports and provide mentoring for improvement Evaluations should include a one-on-one meeting to review performance notes. Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.) Ensure that the facility is clean, maintained, and operationally sound Provide and maintain the highest level of customer service Must possess the ability to resolve conflict Engage and monitor internal communication Proficiency with computers and Studio software QUALIFICATIONS Education: Bachelor's Degree in a related job field, a plus Knowledge + Experience: Minimum of 3 years of previous sales experience (highly preferred); minimum of 2 years of management experience (highly preferred); experience in the Health and Fitness Industry (preferred); Experience in Customer Service/Hospitality (preferred) Soft Skills: Self-motivated and driven sales professional; excellent communication and organization skills required; ability to effectively give training presentations to small groups, with previous experience in training/mentoring; basic computer skills (MS office and basic software programs); compliance with the TPH Brand; ability to work flexible schedules as needed, including weekends and holidays SALARY & BENEFITS: Base Salary (based on experience) + Bonus Direct Access To The Founders & Unlimited Potential For Growth Opportunity Benefits & Health Insurance 2 Weeks PTO

Hayward Holdings Inc. is the world's largest manufacturer of residential pool equipment and a growing force in the commercial market. We're looking for a strategic and experienced Senior Manager of Global Trade Compliance to lead our global compliance operations and ensure adherence to international trade regulations across our supply chain. Key Responsibilities Lead Hayward's global trade compliance program. Ensure adherence to U.S. and international trade regulations (EAR, ITAR, OFAC, CBP). Manage import/export activities, licensing, and documentation. Oversee product classification (HTS, ECCN), valuation, country of origin, and FTAs. Lead Duty Drawback program for North America. Collaborate with customs brokers, freight forwarders, and internal teams (legal, logistics, procurement, R&D, etc.). Monitor regulatory changes and lead internal audits and training. Develop compliance strategies, risk assessments, and corrective actions. Qualifications Bachelor's degree in International Trade, Business, Law, or related field. 8-10+ years in trade compliance; 3+ in a leadership role. Deep understanding of U.S. and global trade laws. Experience with ERP/compliance tools (SAP GTS, Oracle GTM, etc.). Licensed Customs Broker required. Strong leadership, communication, and cross-functional skills. Certifications like CUSECO, CES, or CITP a plus. 📍This position is in-office at our Clemmons, NC location.

Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships. Responsibilities Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses. Manage and develop client relationships to increase repeat business and long-term partnerships. Oversee commercial plumbing service agreements, including renewals, proposals, and contract management. Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations. Coordinate scheduling, budgeting, and resource allocation for plumbing services. Conduct site visits, attend client meetings, and provide technical support as needed. Track and report on client satisfaction, project progress, and service performance. Identify opportunities for additional services and support sales efforts to grow the plumbing division. Ensure compliance with company safety standards, local codes, and industry best practices. Qualifications Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience). 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry. Strong knowledge of plumbing systems, codes, and service operations. Excellent communication, negotiation, and relationship management skills.

Craftwork is redefining the home painting industry with a premium, tech-enabled model built for customers and the crews who serve them. After building Charlotte into our flagship market over the last two years, we're hiring our first General Manager to take full ownership of Charlotte's growth, operations, and profitability, while helping to build the blueprint for future markets. As General Manager, you'll own the entire market P&L and lead all local functions including sales, marketing, operations, and customer success with full support from Craftwork HQ, but with the autonomy of an entrepreneur. This is a rare opportunity to build and run a high-growth service business end-to-end, backed by strong systems, technology, and an elite team. COMPENSATION & BENEFITS • $100-$120k base salary + performance bonus + equity • Full-time role with health benefits and weekly pay • Training and professional development opportunities • Long-term upside as we scale into new markets RESPONSIBILITIES AND DUTIES Financial Performance Manage the financial health of the market from day one including pricing, crew utilization, project performance, and profitability. Use data to make decisions that keep the market healthy and growing. Sales & Marketing Lead the development and execution of local partnerships, sales and marketing campaigns, and referral programs that drive revenue growth. Nurture sales leads, call customers, and conduct in-person estimating activities, as needed. Operations Track and manage critical performance metrics across all projects, while ensuring that each painting project is executed to Craftwork's quality standards. Solve on-the-ground problems in real time with crews and customers, rolling up your sleeves where ever needed, while establishing repeatable systems that help us to scale. Customer Success Lead every customer interaction with empathy, and regularly capture feedback that turns into weekly action. Actively encourage satisfied customers to become our loudest advocates. Team Leadership Build a high-performance team with clear standards and accountability, including the recruitment, hiring, training, and management of front-line painters and project leads. Create a culture of momentum, ownership, and care for the craft. QUALIFICATIONS Leadership & Execution 4+ years in high-accountability operational or general management roles. Proven ability to hire, train, and lead high-performing teams. You have an ownership mentality, are comfortable making decisions with imperfect information and rolling up your sleeves. Operational Excellence Experience running or scaling a business, service line, territory, or field operation. Skilled in using data, judgement, and operational cadence to drive financial results. Track record of solving operational problems under pressure. Customer & Team Focus Strong communicator across all levels including customers, field crews, and executives. Deep care for quality, people, and delivering an exceptional customer experience. Spanish proficiency is a significant plus. CRAFTWORK OPERATING CULTURE Alignment with our operating culture and behaviors is essential to being successful in this role. Create Unforgettable Experiences: we set a new standard in every interaction, because great service isn't enough. We craft moments of delight that turn customers into ambassadors. Sweat the Small Stuff: we believe every detail matters in everything we do, because precision creates extraordinary results. Every stroke, every pixel, every moment matters. Build Together: we rely on each other to achieve success as one team, because we can't do it alone. We share the pain, the joy, and the ideas that push us forward. Hustle With Purpose: we move with speed and intention, because effort without focus wastes potential. We act quickly and decisively.

Our client, a growing and reputable custom cabinet manufacturer, is seeking an experienced General Manager to lead daily operations and drive the next level of performance, efficiency, and profitability. This individual will oversee all aspects of the business-including production, sales support, installation scheduling, purchasing, customer service, and team leadership. This is a hands-on leadership role for someone who understands the cabinet or millwork industry and thrives in an environment where they can make meaningful operational improvements. Position Overview The General Manager will be responsible for ensuring the business meets production goals, maintains strong customer satisfaction, and operates efficiently and profitably. The ideal candidate brings both manufacturing operations expertise and strong leadership skills, with the ability to streamline processes, develop teams, and manage the full lifecycle of custom cabinet projects. Key Responsibilities Operational Leadership Oversee day-to-day operations including production, scheduling, installation coordination, purchasing, logistics, and service. Develop and implement operational processes to improve efficiency, quality, and on-time delivery. Maintain production flow and ensure projects meet design specifications, deadlines, and budget targets. Team Management Lead and mentor a team spanning production, shop personnel, administrative staff, and field teams. Build a culture of accountability, communication, and continuous improvement. Manage staffing levels, performance reviews, training, and hiring needs. Financial & Business Management Manage budgets, job costing, production metrics, and P&L performance for a ~$3M operation. Identify cost-saving opportunities and optimize purchasing, inventory, and workflow. Evaluate financial reports, KPIs, and production data to make informed decisions. Customer & Project Oversight Collaborate with designers, builders, and homeowners to ensure customer satisfaction throughout the project lifecycle. Oversee scheduling and coordination of field installations and service work. Resolve customer issues quickly and professionally. Quality & Safety Ensure products meet quality standards, design specifications, and company expectations. Enforce safety protocols, maintain compliance, and ensure a clean and organized facility. Qualifications 5+ years of leadership or general management experience in cabinets, millwork, carpentry manufacturing, construction operations, or a related field. Strong understanding of custom cabinet production, woodworking processes, materials, and shop workflow. Proven experience managing operations, production teams, and end-to-end project execution. Solid financial acumen-comfortable with budgets, job costing, forecasting, and operational KPIs. Excellent communication, leadership, and problem-solving skills. Ability to thrive in a hands-on, fast-paced small-business environment. Computer proficiency (ERP/MRP systems, scheduling tools, MS Office). What This Opportunity Offers Leadership of a well-established ~$3M business with room for growth Direct influence on operational improvements and business expansion A stable, team-oriented work environment Competitive compensation and benefits (customize as needed) How to Apply If you are an experienced operations leader with a passion for building high-quality products and running a smooth, efficient manufacturing operation, we'd love to connect with you. Apply today or reach out for more information!

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations Qualifications High school education or equivalent experience 2+ years' store management experience Customer centric with a positive attitude

The opportunity: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. How you will impact Smurfit Westrock: * Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies * Review invoicing and A/R communications to proactively identify and resolve discrepancies * Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs * Report out production status and forecast daily with production leadership and team to ensure customer needs are being met * Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary * Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations * Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs * Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives * Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives * Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues * Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance What you need to succeed: * Bachelor\u2019s degree from a four-year college or university or equivalent work experience * Must have 5+ years of customer service-related work experience * Previous experience in manufacturing industry is highly preferred * Proven track record of building relationships, customer service, and negotiations * Experience with process improvement/lean management * Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners * Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor * Demonstrate a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind * Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions * Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development * Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals What we offer: * Corporate culture based on integrity, respect, accountability and excellence * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies and potential * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the . Cover Letter and Supporting Documents: * Navigate to the "My Experience" application page. * Locate the "Resume/CV" document upload section at the bottom of the page. * Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Summary The Supervisor, Custodial Services, is responsible for the custodial staff and their daily activities. As a member of the team, the Supervisor, Custodial Services, will ensure the quality of work, professionalism, departmental concerns, time frames, work environment, and schedules meet the expectations of the department. * This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions: * Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services. * Assist Managers' efforts in staffing, personnel management, and scheduling for operations. * Assists the Manager of Custodial Services in counseling opportunities. * Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services. * Observes and reports, through the work order system and management, any defects, deterioration, and wear and tear on the facilities. * Counsels personnel on job-related matters and assists in preparing counseling reports and evaluations. * Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines. * Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance. * Pursues training and development opportunities. Continuously strives to build knowledge and skills. * Contributes to building a positive team spirit. * Works as an essential employee as designated in the Facilities & Campus Services' Severe Weather Policy * Trains personnel on proper procedures for various project work and rapid response issues with a strong focus on safety Required Education, Knowledge, Skills, Abilities: * High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience. * Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Knowledge of carpet and floor maintenance techniques. * Ability to communicate effectively in the English language sufficient to perform the duties of the position. * Proficiency in computer use and relevant software including email, or ability to learn quickly. * Ability to operate standard custodial and floor/carpet equipment. * Understands and implements safety policies for chemical and equipment use. * Ability to observe, assess, and record work, safety, and infection control standards. * Ability to ensure the proper use of equipment, mixing of chemicals and observance of all safety rules and regulations. * Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management. * Ability to meet the requirements of the University's automobile insurance. Physical Requirements: Ability to do all of the following frequently: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions including hazards. Preferred Education, Knowledge, Skills, Abilities: * Experience in floor care processes of all types of floor care scenarios. Accountabilities: * Responsible for own work. * Supervises staff. * May recommend personnel actions, including hiring and disciplinary actions. Additional Job Description Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Where you'll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model. All About the Role: The Customer Experience Manager will lead a team of Sales Operations Analysts focused on delivering a seamless B2B purchase experience. This role manages sales orders from forecast to delivery, ensuring timely and complete fulfillment. The Manager partners with cross-functional teams-including Sales, Supply Chain, Logistics, Finance, and IT-to streamline operations and drive customer satisfaction. Key Responsibilities: Lead, coach, and develop a team of 4-6 direct reports, ensuring strong performance, growth, and role coverage. Foster a customer-centric environment focused on seamless OTIF order fulfillment and continuous process improvement. Oversee end-to-end order management, prioritizing delivery accuracy, compliance, and customer satisfaction. Collaborate cross-functionally to proactively resolve order and supply chain issues impacting fulfillment. Manage customer compliance reporting and reduce fines through effective tracking and issue resolution. Deliver timely insights to Sales and Executive Leadership through regular reporting and demand planning input. Support broader Sales Operations goals by sharing best practices, aligning with company objectives, and contributing to cross-team initiatives. Minimum Qualifications Bachelor's degree 5 + years of experience in Sales Operations, Supply Chain, or Customer Service Minimum of 3 years in a leadership or people management role Strong business acumen and experience in a manufacturing environment Advanced Excel skills (including pivot tables); proficiency in PowerPoint and Outlook; experience with SAP, IBP, and Power BI is a plus. Benefits highlights: Discounts on our award-winning Electrolux products and services Family-friendly benefits Insurance policy plan Extensive learning opportunities and flexible career path Please be advised that we are unable to offer visa sponsorship for this position at this time. Find more on: Electrolux Group North America: ************************************************************** Electrolux Group Careers: ******************************************** Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through ******************************. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #LI-OG1

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. * CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. * Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. * CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. * This job is a member of the Airports Team within the Customer Experience Division What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. * Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being * Be a safety advocate: Look for safety concerns and address them as needed * Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors * Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity * Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner * Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements * Promote effective communication among departments to engage our team to work together to achieve common goals. * Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure * Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) * Analyze station specific data on a regular basis to improve scheduling, training and overall station performance * Conduct lost time conversations * Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics) * Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders * Produce local reporting based on station leadership needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience * Previous airport customer service experience * 2 years experience leading others * Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems * Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action * Strong decision-making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Applicable valid driver's license as required by local authorities, if applicable * Ability to work extra hours when there are operational needs * Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. The Opportunity The Director, Customer Service - Display & Packaging is responsible for the overall service and support strategy for Merchandising Displays & Packaging Solutions as it relates to the Quote to Cash process. This includes overseeing quoting and order management, customer service and job scheduling, material procurement and planning, inventory management and disposition, ensuring minimization of impacts to working capital while maximizing Customer OTIF (On-Time, In-Full). How You Will Impact Smurfit Westrock * Participate in strategic planning incorporating divisional and organizational goals. Translate plan into executable actions and drive implementation across the Customer Service teams. Garner support where necessary from cross-functional partners necessary to implement the strategies. * Responsible for the performance of Project Management Team; schedule, track and manage work activities ensuring that job requirements are achieved timely and accurately. * Oversee customer service and order process development and optimization, training, auditing and improvement. Establish and track monthly, quarterly and yearly goals. * Act as the top escalation point for customer issues, prioritizing the customers' needs while balancing operational considerations. * Direct flow of new and existing business through effective routing incorporating network thinking. * Guide others and participate in launches, special projects, project management, and other projects as required. * Drive change management within the group while collaborating and partnering with cross-functional departments. Ensure timely and accurate communication, cooperation and process is maintained between departments and drive improvement where necessary. * Spearhead creation and execution of the continuous improvement pipeline. Determine needs for broad-based Continuous Improvement projects: * Identify / understand the need * Identify Subject Matter Experts * Drive solutions through SMART framework (Specific; Measurable; Achievable, Realistic; Time-Bound) * Train and implement CI initiatives * Responsible for continuous education in the areas of new technology, new processes and personal growth. * Reduce cost and risk by developing strategies to streamline workflows enabling business growth while minimizing addition of resources. * Responsible for employee development; coach, mentor, train, and conduct performance reviews. Drive execution of these actions through direct reports ensuring all levels receive development. * Responsible for HR functions related to the project management department; participate in hiring, employee evaluations, promotion and disciplinary processes. * Manage teams with focus on policy and strategy implementation. Manage teams in multiple locations. * Support new technology (software, hardware and new systems.) Be an active participant in the process and assume ultimate training responsibility for team. * Take on projects with little to no guidance. Ability to discern the request and to anticipate the desired feedback that was unspoken / unknown. * Foster strong relationships with both internal and external customers * Travel to customer locations and Smurfit Westrock facilities as needed * Other duties as assigned What You Need To Succeed Bachelor's Degree required and/or equivalent experience7+ years' experience in industry or management experience Project management, problem solving, and analytical skills required Excellent organizational & time management skills Excellent written and oral communication skills required Ability to multitask and complete & delegate tasks efficiently and accurately Attention to detail and ability to prioritize is essential Must be proactive, a self-starter/takes initiative Ability to resolve conflicts, provide feedback, and lead teams effectively Provide guidance in workload balance of team is essential Ability to work with cost systems and estimating reports Ability to travel (travel 20% to Experience and knowledge of Windows applications, Microsoft Office Suite, CoPilot, etc.Experience in printing or packaging preferred Supply Chain certifications a plus (ex. APICS) What We Offer * Corporate culture based on integrity, respect, accountability and excellence. * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies and potential. * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Job Title: Customer Service Manager Success Factors Job Code: 1300548 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal, organizational, communication and customer service skills Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers, smart devices, and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents 08/24/2021: Change in job code from 401 to SF job code 1300548 Job Title: Customer Service Manager Success Factors Job Code: 1300548 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal, organizational, communication and customer service skills Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers, smart devices, and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents 08/24/2021: Change in job code from 401 to SF job code 1300548 Job Title: Customer Service Manager Success Factors Job Code: 1300548 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal, organizational, communication and customer service skills Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers, smart devices, and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents 08/24/2021: Change in job code from 401 to SF job code 1300548