Customer service manager jobs in Kentwood, MI - 662 jobs
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Plant Manager
Metal Technologies 4.4
Customer service manager job in Ravenna, MI
This position is responsible for the overall management, direction, coordination and profitability of manufacturing operations. Leads and develops functional department managers including product/process engineering, scheduling, maintenance, melt, mold and processing. Ensures plants' safety, quality, productivity, and financial requirements are attained. Develops, approves, and ensures compliance with plants' operating and capital budgets. Lead cost reduction and quality improvement initiatives. Interacts with all levels of the organization, including external suppliers and customers. Leads, drives, and supports cost and efficiency improvements, and drives the continuous improvement efforts.
Principle Duties and Responsibilities:
Demonstrates skills in the following areas: Critical decision-making, participative management, project management, quality management, and financial planning.
Must be able to interpret financial statements and make needed operational changes to drive positive and sustainable results.
Must have strong managerial, leadership, and organizational skills.
Knowledge of PC's, Windows applications, and B & L program.
Must have strong negotiating skills.
Must have strong skill set related to customer communication and relationship building.
Must have strong presentation skills and dynamic personality.
Demonstrates strategic thinking and planning ability, knowledge and experience in development of long range business plans.
Demonstrates the ability to interpret data and knowledge of plant functional areas.
Exceptional written and verbal communication skills required.
Excellent interpersonal skills and the ability to interface with employees, customers, suppliers, and support functions within the Company and members of the community required.
Lean Manufacture and Six Sigma experience preferred.
Formal safety program knowledge is preferred.
Automotive supplier experience and knowledge of the APQP process required.
Must possess a proven track record of strong performance related to plant safety, quality, productivity, and financial requirements.
Requires direct experience related to Quality Management, Purchasing, Product Management, and Plant Management / Operations.
Education and Experience Requirements:
BS in Business or Engineering and a Master's Degree preferred.
8-10 years of industrial / foundry experience with P&L responsibility and positive performance strongly required.
$86k-130k yearly est. 3d ago
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Unit Manager - Sign On Bonus
The Laurels of Hudsonville
Customer service manager job in Hudsonville, MI
$10k sign on bonus!
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
The Laurels of Hudsonville offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Hudsonville, you will join an experienced, hard-working team that values communication and collaboration.
Why just work when you can help shape a legacy?
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care.
Evaluates guests' responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Current state RN licensure required
Current CPR certification and additional certification in a nursing specialty desired
Management or supervisor experience in long-term care or geriatric nursing preferred
About Laurel Health Care Company
Laurel Health Care Company is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care.
At The Laurels, caring is more than providing excellent medical and guest services. It's also being a companion and treating each guest with the utmost dignity, respect and compassion. It's what we call "The Laurel Way of Caring ", and it comes from within each one of us.
The Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning.
IND123
$50k-79k yearly est. 2d ago
Unit Manager (Hiring Immediately)
Ely Manor
Customer service manager job in Allegan, MI
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
At Ciena Healthcare, we take care of you too, with an attractive benefit package including:
Competitive pay
Life Insurance
401K with matching funds
Health insurance
AFLAC
Employee discounts
Tuition Reimbursement
You will join an experienced, hard-working team that values communication and strong teamwork abilities.
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAAs) and the development and implementation of a plan of care.
Evaluates guests responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Current state nursing licensure required.
Current CPR certification and additional certification in a nursing specialty desired.
Management or supervisor experience in long-term care or geriatric nursing preferred.
About Ciena Healthcare
Ciena Healthcare is Michigans largest provider of skilled nursing and rehabilitation care services.
We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
IND123
$50k-79k yearly est. 2d ago
Unit Manager (UM) (Hiring Immediately)
The Laurels of Sandy Creek 2.7
Customer service manager job in Wayland, MI
$10,000 Sign On Bonus for FT RN
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
The Laurels of Sandy Creek offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Sandy Creek, you will join an experienced, hard-working team that values communication and collaboration.
Why just work when you can help shape a legacy?
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAAs) and the development and implementation of a plan of care.
Evaluates guests responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Current state RN nursing licensure required.
Current CPR certification and additional certification in a nursing specialty desired.
Management or supervisor experience in long-term care or geriatric nursing preferred but not required
or acceptable exemption required.
About Laurel Health Care Company
Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care.
At The Laurels, caring is more than providing excellent medical and guest services. It's also being a companion and treating each guest with the utmost dignity, respect and compassion. It's what we call The Laurel Way of Caring, and it comes from within each one of us.
The Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning.
#IND123
#SPONSOR
$59k-73k yearly est. 2d ago
Customer Service Manager
Hexarmor 3.4
Customer service manager job in Grand Rapids, MI
HexArmor is a leader in developing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor , we believe safety is not a luxury - it's a necessity. Since day one, we have worked hand-in-hand with our customers to design innovative, high performance PPE that helps ensure workers return home in the same condition they arrived. Our mission is to provide the protection that makes this possible, for every worker, everywhere.
JOB SUMMARY
The CustomerServiceManager at HexArmor will have an opportunity to oversee the seamless execution of global order fulfillment, ensuring exceptional customerservice. Your leadership will play a crucial role in cultivating an exceptional customer experience, where service goes beyond expectations. We're looking for a resourceful problem-solver who thrives in dynamic environments-someone with strong communication and organizational skills, systems management expertise, and the ability to multitask.
Join us in this pivotal position, where your ability to lead, innovate, and adapt will impact our operational success, customer loyalty, and organizational growth.
LOCATION
(Onsite) HexArmor Headquarters in Grand Rapids, MI - 640 Leffingwell Ave. NE Grand Rapids, MI 49505
JOB RESPONSIBILITIES
Order Management and Fulfillment
Manage the fulfillment cycle from order receipt to delivery, ensuring timely and accurate processing
Oversee inventory levels and collaborate with supply chain to manage stock and proactively address potential shortages
Manage priorities and updates for sample and order processing
CustomerService
Provide general support to customers, handling inquiries and requests through various communication channels
Track and prioritize customer interactions and issues, working with internal teams to resolve and respond ensuring customer satisfaction
Work with internal teams to address and resolve customer concerns, aiming for overall satisfaction
Hands-on leader who supports daily CSR workflows, escalations, and workload balancing
Shipping and Logistics Coordination
Coordinate outbound shipments for optimal logistics methods to balance cost and efficiency targets
Collaborate with warehouse management and shipping partners to update delivery status coordination
Data Management and System Improvement
Keep customer and order data up to date in SAP, ensuring accuracy
Manage and refine forecasting tools in JIRA based on business needs
Identify and implement enhancements within our processes and systems to improve operational efficiency
People Leadership and Team Development
Demonstrated experience leading, coaching, and developing a team of CustomerService Representatives in a fast-paced environment
Proven ability to onboard, train, and ramp new CSRs while maintaining service levels
Strong coaching mindset with experience conducting regular 1:1s, performance reviews, and development planning
Ability to motivate, engage, and retain a high-performing customerservice team
Experience addressing performance issues constructively and managing corrective action when needed
QUALIFICATIONS
Proven experience in customer support, order management, or a similar role, with a strong focus on customerservice excellence.
Proficient in computer skills, particularly in Excel and Tableau platforms, with the ability to work with complex datasets and systems.
Experience in systems such as SAP Business One, JIRA, Warehouse Management Software as well as shipping software is preferred.
Strong analytical skills with the capability to assess customer needs and improve service delivery and inventory management processes.
Strong knowledge of Key Performance Indicators (KPIs), including:
Customer Satisfaction Score
Order Processing Time
Order Accuracy
Rate of Returns
Perfect Order Rate
Excellent communication and coordination skills, capable of working effectively with customers and internal teams across time zones
Demonstrated ability to manage people and prioritize multiple tasks in a fast-paced environment
Knowledge of shipping and logistics best practices, with experience coordinating with major carriers and managing logistics strategies
Ability to support and lead a team of CustomerService Representatives
EDUCATION AND EXPERIENCE
BS degree preferred
5-7 years of Order Management and CustomerService experience
HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people's experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.
If you require a reasonable accommodation during the application or interview process, please let us know.
** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen.
$48k-79k yearly est. Auto-Apply 6d ago
Customer Service Scheduler- Hearth & Home
Daikin 3.0
Customer service manager job in Grand Rapids, MI
This role supports the Hearth division by managingcustomer orders, installation scheduling, and warranty tracking. The position involves serving as the primary point of contact for fireplace installation coordination while delivering excellent customerservice. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors, and internal teams.
Key Responsibilities: May Include:CustomerService & Order Support
Process, purchase, and manage incoming customer orders.
Assist Sales Associates by placing orders and preparing presentation packages.
Manage warranty administration and tracking for Hearth and Garage Door products.
Contact vendors to obtain pricing, lead times, and order updates.
Respond to customer inquiries and resolve issues in a timely, professional manner.
Run reports and log data entries as needed.
Order Entry & Scheduling
Input purchase orders and customer orders into the system accurately.
Schedule fireplace installations and service appointments.
Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination.
Track and administer product warranties and service follow-ups.
Additional Responsibilities
Participate in team meetings and training sessions to stay updated on internal best practices and industry trends.
Cultivate strong relationships with customers to support repeat business and referrals.
Perform additional tasks and special projects as assigned to meet business needs.
Knowledge & Skills:
Strong verbal and written communication skills, especially over the phone.
Excellent time management, organizational, and problem-solving abilities.
High attention to detail and accuracy in all administrative tasks.
Ability to work independently with minimal supervision.
Comfortable collaborating across departments in a fast-paced environment.
Quick to learn new technologies, products, and systems.
Skilled in managingcustomer expectations and building positive relationships.
Experience:
Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment.
At least 1 year of customerservice experience, with a proven ability to resolve customer concerns effectively.
Education/Certification:
High School Diploma or GED required.
People Management:
None
Physical Requirements / Work Environment:
Ability to sit, stand, walk, or drive for extended periods throughout the workday.
Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings.
Work is primarily performed in a combination of office, showroom, and warehouse environments.
Regular use of computers, tablets, phones, and other standard office equipment.
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
$108k-166k yearly est. 18d ago
Customer Service Manager
Union Bancshares of Benton Inc. 4.1
Customer service manager job in Ada, MI
The CustomerServiceManager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customerservice and operational performance while adhering to group policies and procedures. The CustomerServiceManager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting servicecustomers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The CustomerServiceManager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
Essential Functions
Leadership
Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager.
Lead team to provide excellent customerservice with the ability to effectively resolve customer issues.
Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards.
Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team.
Drive team's performance and lead by example in the following areas; CustomerService, Sales & Referrals, Operational Excellence.
CustomerService & Transactions
Promote good customer experiences by consistently providing best in class customer satisfaction.
Have a developed rapport with the customer base and have knowledge of account ownership.
Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments.
Count, prove, and package currency and coin.
Redeem US Savings Bonds.
Assist in night depository functions.
Assist customers with safe deposit box access in accordance with bank policies and procedures.
Operating TCR machines where applicable including balancing the TCR drawer at the end of the day.
Funding and sales of pre-paid Visa Cards.
Process various transactions related to CDs.
Perform a variety of customerservice transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed.
Serve as ATM and/or Vault teller as assigned.
Act as a mentor to new employees
Issue instant issue debit cards where applicable.
Other duties as assigned from time to time by the Branch Manager.
Cash Handling & Operational Excellence
Responsible for knowing and adhering to appropriate security and emergency procedures.
Keep customer information in a secured area at all times while maintaining an organized work station.
Maintain knowledge of the bank's policies and procedures.
Cash checks following proper bank procedures, making sure funds are available and collected.
Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate.
Assist in the opening and closing of the branch.
Perform ongoing maintenance of scanners, validators, coin counters, TCR etc.
Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures.
Sales & Referrals
Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities.
Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs.
Lead branch huddles and participate in applicable sales meetings and staff meetings.
Maintain a thorough understanding of all Retail products and services offered.
Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services.
Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions.
Have a good understanding of the bank's lending products.
Other Functions
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
Familiar with and abides by all bank regulations
Other duties as assigned by Senior Management.
Working Conditions of the Job
Stationed in a branch within the teller area 95% of working time.
Ability to travel to work at different branches with short notice or as scheduled.
No particular hazards on the job.
Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally.
Requirements
Job Qualifications
Successful completion of the CustomerService Career Path.
Good interpersonal skills including listening, verbal and written communication between coworkers and customers.
Exemplary customerservice skills.
Ability to follow directions and be attentive to details and accuracy.
Ability to retain confidential information.
Exemplify professional appearance guidelines as stated within the company policies.
Professional phone etiquette required for both internal and external communication.
Education & Work Experience
High school diploma or equivalent.
Prior cash handling and customerservice experience required.
Prior management experience preferred.
3+ years banking experience preferred.
EEO Statement
Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
$39k-71k yearly est. 60d+ ago
Customer Experience Manager Full-time
Michaels 4.2
Customer service manager job in Grandville, MI
Store - GRAND RAPIDS-GRANDVILLE, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$48k-97k yearly est. Auto-Apply 60d+ ago
Customer Service Manager
Innovative Client Connections
Customer service manager job in Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Our Support. Your Success.
Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!
Our strong industry position creates a stable workplace where you can feel secure in your success.
Benefits
As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!
We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!
Paid training
Base pay plus commissions and bonuses
Travel opportunities
Health benefits at management
Additional cash rewards
Job Responsibilities
You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.
Other responsibilities of the Management Trainee position include:
Greeting and assisting customers ascertaining with their wants and needs
Answering customer questions and inquiries regarding products and services
Seeking out information and knowledge regarding new products
Setting and achieving personal goals
Presenting pricing, preparing contracts and processing transactions
Placing orders and locating stock
Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
Participating in merchandising and product displays
Qualifications
Job Requirements
As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customerservice. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customerservice, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!
Other requirements of the Management Trainee role include:
Experience as an Associate or Consultant in a sales or customerservice environment
Enthusiasm for a career as a Manager
Must be coachable and hard-working
Desire to set and exceed goals
Ability to grasp new concepts and learn new skills
Ability to perform well while being a team player
Comfortable working with clientele and ability to provide excellent customerservice
Willing to work non-traditional business hours including nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-70k yearly est. 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service manager job in Grand Rapids, MI
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
Reviews and standardizes procedures to improve efficiency within the operation
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
Investigates and resolves customerservice issues as well as operation issues
Participates on operational conference calls, station audits and prepares various reports
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
Maintains records such as time and attendance, personnel files and performance
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
Minimum Age: 18
High school diploma or GED equivalent
College coursework or college degree desirable
Valid state driver's license
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customerservice experience preferred
Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$28k-35k yearly est. Auto-Apply 33d ago
Client Success Manager
Corporate Technologies, LLC 4.1
Customer service manager job in Grand Rapids, MI
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, Kansas, Ohio, Florida, North Dakota, Southern California and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!
At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.
We are seeking a highly skilled Client Success Manager to join our team. This position is responsible for delivering exceptional client support across contract, billing, and service functions. This role ensures timely resolution of customer inquiries, supports sales and operational processes, and manages accounts under $400 in Monthly Recurring Revenue (MRR).
Job Duties:
Respond to customer inquiries related to contracts, services, and account details
Generate and interpret reports, including ScalePad and Microsoft 365 license lists
Assist customers in developing and managing IT budgets
Manage contract amendments and Microsoft license updates
Support onboarding and offboarding processes for client accounts
Address and resolve customer complaints across multiple service areas
Process and manage quotes with revenue under $1,500
Coordinate peripheral orders, PC replacements, and warranty/license renewals
Support limited project duties, including deal registration and lead generation
Investigate and resolve billing errors and technical disputes
Review invoices with customers and provide clear explanations
Collaborate with internal teams to ensure billing accuracy
Manage non-standard accounts and ensure service delivery
Maintain and grow accounts under $400 MRR
Meet or exceed individual performance quotas within group targets
Qualifications
Proven experience in customerservice, account management, or technical support
Strong understanding of IT services, licensing, and contract structures
Excellent communication, organizational, and problem-solving skills
Ability to manage multiple priorities and maintain attention to detail
Proficiency with CRM systems, ticketing platforms, and reporting tools
Job Type: Full-time
Pay: $40,000 - $50,000 base pay annually, plus generous commission structure
Benefits:
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Vision insurance
Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
Compensation details: 45000-50000
PIf4657303e5c9-31181-39415746
$40k-50k yearly 8d ago
Customer Experience Supervisor
Marshalls of Ma
Customer service manager job in Wyoming, MI
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
4830 Wilson Ave Suite 300
Location:
USA Marshalls Store 0780 Wyoming MIThis position has a starting pay range of $14.73 to $15.23 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$14.7-15.2 hourly 8d ago
Community-Based Recovery Services Supervisor
Onpoint 4.2
Customer service manager job in Allegan, MI
Community-Based Recovery Services Supervisor: OnPoint is looking for a dynamic, organized, and dedicated professional to join our team as a full-time Community-Based Recovery Services Supervisor. In this role, you will provide day-to-day operational leadership for designated programs and services, ensuring compliance with funding, regulatory, agency, and best practice standards. You will collaborate with a team of professionals to promote the success of community-based recovery services, ensuring high-quality care and support for individuals in need. The ideal candidate will be passionate about making a difference in the lives of others, while effectively managing resources and maintaining program integrity.
PAY RANGE/BENEFIT PACKAGE:
Salary Range: starting at $63,885.71 up to $88,162.29 annually - placement above minimum salary is based on experience.
OnPoint Benefits:
401(a) retirement: employer matching
457 retirement
Paid holidays
Benefits effective date of hire:
Medical insurance
Dental insurance
Vision Coverage
Employer funding of Health Savings Account (up to elected deductible amount)
Employer Paid benefits:
Disability insurance
Life insurance (up to $50,000)
Paid Time Off
REQUIRED QUALIFICATIONS:
Master's degree in a discipline that supports public and third-party reimbursement.
Full State of Michigan (LARA) License.
Certified Advanced Alcohol and Drug Counselor - Development Plan (CAADC - DP) through the Michigan Certification Board for Addiction Professionals (MCBAP) or willingness to pursue within one month of hire required.
3 years of professional experience working with and supporting the target population required.
Strong advocate of recovery-oriented systems of care, person-centered planning, and outcome-focused service delivery required.
PREFERRED QUALIFICATIONS:
CAADC
1 year of relevant experience as a clinical or program supervisor.
Certification in relevant evidence-based practices.
Public behavioral health system experience.
Lived experiences with mental illness/developmental disabilities/co-occurring disorders/substance use disorders valued.
GENERAL RESPONSIBILITIES:
Model and maintain an environment focused on exceptional and individualized service delivery, marked by ongoing assessment, responsiveness, flexibility, measurable impact, and internal and external coordination.
Ensure designated programs and services reflect relevant funding, regulatory, agency and best practice standards.
Provide direct supervision for designated team members.
Establish schedule and structure for 1:1 session.
provide feedback on job performance, focused on funding, regulatory, agency and best practice standards.
Monitor documentation of services and provide feedback to improve performance to established standards.
Complete performance evaluations according to established standards.
Engage in utilization and capacity management processes, providing operational context to analysis and planning; implement established processes as directed by Program Manager
Identify trends in target populations, service delivery and gaps, risk management, and staff strengths and challenges.
Participate in program development efforts in the direction of the Program Manager
Participate in screening, orientation, and training for program staff, with strong and accurate knowledge of funding, regulatory, agency and best practice standards.
Develop and maintain internal partnerships to effectively participate in interdisciplinary team service delivery.
Support external partnerships to ensure collaborative and integrated service delivery.
Maintain a caseload as assigned/as needed.
Actively participate in agency leadership teams, committees, and initiatives in the direction of the Program Manager.
Perform other duties as assigned.
EQUIPMENT/TECHNOLOGY KNOWLEDGE:
Basic iPhone Knowledge
Office 365 Skills
Electronic Medical Record (EMR)
POSITIONS TO BE FILLED:
One full-time position (40 hours/week)
$50k-88.2k yearly Auto-Apply 3d ago
Customer Service Manager - In Office
The Whittingham Agencies
Customer service manager job in Olivet, MI
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
Manager Health Services EMS Operation
Nejmark Architect
Customer service manager job in Portage, MI
20059668
City: Portage la Prairie
Employer: Shared Health
Site: Shared Health - Southport
Department / Unit: Admin SH-SS
Job Stream: Non-Clinical
Union: Non Union
Anticipated Start Date: To Be Determined
FTE: 1.00
Anticipated Shift: Days;Other
Work Arrangement: Hybrid
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Position Overview
Oversee and manage multi-disciplinary team(s) of technical, clinical, and clinical support staff in the integrated delivery of the routine to complex health services. Inspire and lead health services staff across the organization to embrace and adopt integrated, patient-centred care pathways and service delivery models. Provide service-delivery focused operational management to health services, partnering closely with the senior leadership, internal and external stakeholders to support patients in accessing multiculturally respectful health services.
The Manager Health Services EMS Operation will:
Plan, coordinate and evaluate systems to provide safe, effective and efficient ERS in collaboration with all service delivery organizations (SDOs), and federal health facilities within the province.
Liaise with provincial and federal health facilities, fire services, law enforcement, other public safety organizations, social services, service delivery organizations, community program partners, municipal government and indigenous communities.
Develop and manage an adaptive and collaborative team of clinical professionals with a culture of client service.
Manage the provision of ERS across the province including coordinating and allocating appropriate resources across a network of ERS stations and service delivery locations within their assigned zone for the delivery of patient care in response to ERS requests.
Coordinate and manage patient care services for ERS.
Integrate and manage support services for ERS, including administration, program planning, implementation of quality improvement, risk management and utilization management systems.
Work with Shared Health senior leadership to develop, manage, evaluate and ensure compliance with provincial clinical services standards, legislation, professional standards of practice, applicable code(s) of ethics, education and research within the program.
Develop, recommend, implement and evaluate key performance indicators related to service delivery.
Collaborate with key stakeholders to ensure safe, effective and appropriate client care through a clinical quality and patient care lens that will shape an environment for clinical and service excellence.
Experience
5 years of progressive management experience leading a broad spectrum of health services in a large, publicly funded health services delivery organization including:
2 years of management experience leading a high-performing, interdisciplinary clinical team within a unionized environment in a health services delivery organization including influencing and collaborating with senior management.
3 years of direct clinical services delivery across one or more assigned clinical areas of health care such as:
emergency response services, virtual emergency care and/or emergency patient transport including medical dispatch and communications.
community paramedicine, primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan.
acute inpatient, specialty care and complex ambulatory settings.
integrating innovative community-based care (such as home care, primary care, community paramedicine, etc.).
2 years of experience implementing program planning, development and evaluation.
2 years of experience building and leading.
Education (Degree/Diploma/Certificate)
Post-secondary diploma in a relevant health discipline from an accredited education institution; a post-secondary degree is an asset.
An equivalent combination of education and experience may be considered.
Certification/Licensure/Registration
Active member in good standing of an associated regulatory body as appropriate.
Qualifications and Skills
Demonstrated mid-management leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
Working with individuals from diverse cultural, social and ethnic backgrounds, with particular skills supporting Indigenous cultural safety.
Proficient in the use of the organization's current technology, software programs, and equipment.
Communicating in multiple languages, including local Indigenous languages and other languages commonly spoken in the service area are assets.
Physical Requirements
Must be able to work safely in a typical computerized office environment with frequent virtual and in-person meetings.
Must be able to travel by multiple vehicle types including in and where inclement weather is anticipated.
Moderate to heavy physical effort, including lifting patients and equipment is infrequently required.
Interruptions to respond to questions from senior leadership, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
Must have a valid Manitoba driver's license and use of a personal motor vehicle for regular travel within the province.
Individuals working at the Virtual Emergency Care and Transfer Resources (VECTRS) location must have and maintain Enhanced Level Two security clearance from the Winnipeg Police Service.
We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.
$46k-84k yearly est. 13d ago
Service Supervisor - Grand Rapids
Rose Pest Solutions 3.7
Customer service manager job in Grand Rapids, MI
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary Service Supervisor earning potential of $75,000+
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a Service Supervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
$75k yearly Auto-Apply 49d ago
Service Supervisor - Grand Rapids
Employment Listings
Customer service manager job in Grand Rapids, MI
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary Service Supervisor earning potential of $75,000+
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a Service Supervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
$75k yearly Auto-Apply 55d ago
Patient Access Service Supervisor
Corewell Health
Customer service manager job in Grand Rapids, MI
About Butterworth Hospital
Right in the heart of Grand Rapids, you'll find a nationally recognized hospital for patient quality and safety and the regional leader in full-service hospitals. Since 1873, we have been growing and building a reputation of excellence in care, diagnostics, treatment, prevention and education. It is the flagship hospital for Corewell Health Grand Rapids Hospitals.
Scope of Work
This role supervises revenue cycle activities to ensure coordinated and optimized patient access functions, including, but not limited to, accurate patient registration, insurance verification, cost estimation, patient pre-arrival preparation, organization pre-arrival preparation, financial counseling, cash collection, and revenue optimization. Primary responsibility for resources and functions supporting multiple sites and/or service lines.
Essential Functions
Assumes day-to-day accountability for the high-quality delivery of patient access services through consistent application of policies, procedures, protocols and standards. Ensures Corewell Health patient access services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements, including accurate information validation, eligibility, authorization, and medical necessity requirements of patient insurance, accurate estimation and processing of patient financial payments. Ensures accurate and timely financial, social, or other Corewell Health resource triage and referrals where appropriate.
Supervises daily departmental activities for areas of responsibility. Provides direction and support to subordinate staff to ensure effectiveness and efficiency. Carries out supervisory responsibilities recruiting, training, management, and evaluation of department staff; creating and administering department schedule; planning and assigning work; developing and implementing initiatives to increase performance; assisting in the creation and monitoring of budget; and development of site procedures and processes. Assists in the evaluation and development of departmental policies and goals.
Establishes and maintains effective working relationships within the organization, communicating with staff, management, physicians, and other members of the healthcare team to maximize continuity and coordination of services. Creates and sustains exceptional patient and provider experience, serving as the escalation point for concerns and resolving issues in a timely and constructive manner to the satisfaction of all parties. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.
Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency through the use of existing reporting tools as well as the development of new reporting tools. Ensures that productivity quotas are established and met.
Engages in process and quality improvement activities and implements new strategies and processes. Maintains advanced knowledge of current payer requirements, understanding of medical insurance, and Patient
Access Services processes. Engages in continuous study of professional field including implementing best practices, maintaining professional competence, and understanding industry trends.
Acts as a consultant to the administrative support staff and to members of the healthcare team. Serves as a representative of Patient Access for organizational or industry work efforts. Coordinates departmental program planning, implementation, and evaluation.
Recruits, trains and evaluates departmental human resources. Develops and implements employee education programs to enhance employee performance. Initiates and promotes employee development to achieve departmental goals. Performs other supervisory responsibilities such as reporting status of area of responsibility to manager.
Oversees the daily operations of information systems utilized in areas(s) of responsibility and assists with new software or system implementation.
Qualifications
Associate's Degree or equivalent education and experience -Required
Bachelor's Degree or equivalent -Preferred
3 years of relevant experience related experience. Required
3 years of relevant experience in a related field (e.g., patient access, physician office management, etc.) Required
Lead and/or supervisory experience. Preferred
Experience with ICD-9/ICD-10 and CPT coding. Preferred
CRT-Healthcare Access Manager, Certified - 1 Year. Preferred
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids
Department Name
Patient Registration Shared Services - Corporate
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m to 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
On-call weekends
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
$40k-66k yearly est. Auto-Apply 5d ago
Zone Manager
at Home Group
Customer service manager job in Jenison, MI
$45,500.00yr - $56,875.00yr
Zone Manager
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday décor.
The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director.
Key Roles and Responsibilities
The ZM is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies.
The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences.
The ZM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions.
The ZM makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
The ZM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary.
The ZM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits.
The ZM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives.
The ZM oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising.
The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects.
The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience.
The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures.
All other duties based on business need.
Open Availability
Qualifications and Competencies
At least 18 years old.
High School Diploma/Equivalent; College degree preferred.
At least 3 years Management/Leadership experience or equivalent At Home experience.
At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
Proficiency within Microsoft office (Word, Excel)
Communicates clearly and concisely with excellent verbal, written and comprehension skills.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
$45.5k-56.9k yearly Auto-Apply 11d ago
Zone Manager
at Home Medical 4.2
Customer service manager job in Jenison, MI
$45,500.00yr - $56,875.00yr
Zone Manager
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday décor.
The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director.
Key Roles and Responsibilities
The ZM is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies.
The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences.
The ZM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions.
The ZM makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
The ZM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary.
The ZM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits.
The ZM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives.
The ZM oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising.
The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects.
The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience.
The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures.
All other duties based on business need.
Open Availability
Qualifications and Competencies
At least 18 years old.
High School Diploma/Equivalent; College degree preferred.
At least 3 years Management/Leadership experience or equivalent At Home experience.
At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
Proficiency within Microsoft office (Word, Excel)
Communicates clearly and concisely with excellent verbal, written and comprehension skills.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
How much does a customer service manager earn in Kentwood, MI?
The average customer service manager in Kentwood, MI earns between $29,000 and $92,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Kentwood, MI
$51,000
What are the biggest employers of Customer Service Managers in Kentwood, MI?
The biggest employers of Customer Service Managers in Kentwood, MI are: