Industrial Client Service Leader
Customer service manager job in Lawton, OK
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities
- Developing and maintaining high value relationships with industrial clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's Degree.
- 10 years of related experience.
- PMP (PMI), CCM or DBIA certification is required (within 12 months of hire or promotion onto the Approved Project Manager list).
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewater
- Bachelor's degree in engineering preferred
- Excellent interpersonal and communication skills.
- MBA, MS or MA degree
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
20%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Account Manager / Customer Specialist
Customer service manager job in Lawton, OK
Description Account Manager is responsible for contacting all customers who's Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.
The Account Manager's priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.
Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job. More Requirements/Responsibilities Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:
* Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer's need, expectation or problem. This will most often be done by phone but may require going to the customer's residence to either discuss their account or pick up the merchandise either at the customer's request or as a dictated by Company Policy.
* Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
* Contact references on all accounts that do not return calls.
* Mail letters according to mail program.
* Recognize and create opportunities to renew customer agreements
* Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
* Handle field collections and de-installations.
* Fluency in English is a must, fluency in Spanish is highly desirable.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Service Manager
Customer service manager job in Lawton, OK
Service Manager Location: Lawton, OK, 73505 Skills: Service Manager
We are seeking a highly motivated and experienced Service Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our service department, ensuring that all customer needs are met and that our team is working efficiently and effectively.
Responsibilities:
Manage and oversee the daily operations of the service department
Ensure that all customer needs are met and that our team is providing excellent customer service
Develop and implement service policies and procedures to improve efficiency and customer satisfaction
Monitor and analyze service performance metrics to identify areas for improvement
Manage and train service staff to ensure that they are providing high-quality service to our customers
Collaborate with other departments to ensure that all customer needs are met
Handle customer complaints and resolve issues in a timely and professional manner
Ensure that all service equipment and tools are properly maintained and in good working condition
Requirements:
Proven experience as a Service Manager or similar role
Excellent customer service and communication skills
Strong leadership and management skills
Ability to analyze and interpret service performance metrics
Experience with service management software
Ability to handle customer complaints and resolve issues in a timely and professional manner
Highly organized and detail-oriented
Bachelor's degree in Business Administration or related field preferred
Service Center Manager
Customer service manager job in Lawton, OK
**Geared for the Driven** At Oklahoma Lube Associates, L.P., a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
**What you'll do**
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.
+ The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
+ Responsible for inventory, labor management and financial performance of the service center
+ Mentor, lead and train the team to optimize their development
+ Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
+ Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
+ Provide superior customer service leadership
+ Build trust and win repeat, loyal customers
**How you'll succeed**
+ You are friendly and willing to work as part of customer-focused team
+ Have effective interpersonal, oral communication skills
+ Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
+ Knowledge of cash handling, facility and safety control policies and practices
+ Reliable transportation to and from work
+ Ability to occasionally lift up to 50 pounds
+ Be able to stand for extended periods of time and climb stairs
+ Have full mobility and are able to twist, stoop and bend
+ High school diploma or equivalent
+ 2 years managerial/supervisory experience in the quick lube/automotive business is required
**Benefits include:**
+ Competitive pay & flexible work schedule
+ On-the-job training
+ Paid bi-weekly As a Service Center Manager, you will blend technical and management skills to lead, develop and train
+ Company provided uniforms and tools
+ We promote from within- a commitment we are passionate about
+ No late evenings
+ Paid time off and holidays*
+ Medical, dental, and vision.
_*Terms and conditions apply, and benefits may differ depending on location_
Oklahoma Lube Associates, L.P. _is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._
_The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email_ _****************************_ _to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications._
Service Manager
Customer service manager job in Wichita Falls, TX
Job Details Management Grubbs CDJR of Wichita Falls - Wichita Falls, TX Full Time Graduate Degree Automotive
The Service Manager is the leader of the Service department within our dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.
Whom Would I Interact With?
This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers, and other store Associates, to name a few.
What are the day-to-day responsibilities?
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, and monitors the performance of the service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends manager's meetings.
Monitors the performance of the service department.
Strives for harmony and teamwork within the departments and with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Hold weekly department meetings.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Fosters professional employee development and coordinates with employees' need for advanced training.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Develop systems of quality checks of performance and tagging of special jobs.
Makes customer satisfaction a department priority, ensuring that service personnel is courteous and respectful in their customer interaction.
Create and use systems for follow-up of customer pay and warranty labor to ensure customer satisfaction; maintain repair order system that follows the three (3) “C's”; complaint, cause, and correction.
Develop standards of customer treatment and enforce their use; devise special processes for handling comebacks.
Establish and maintain an organized and up-to-date customer follow-up and record system.
Handles customer complaints immediately and according to the dealership's guidelines.
Resolve 100% of customer complaints within 48 hours.
Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct claims processing, and communicates warranty information and clarifications to customers.
Develops dealership service pricing plans and recommend them to the general manager.
Works with parts managers to find ways to improve the overall profitability of the dealership.
Keeps abreast of new equipment and tools available and recommends purchases.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Maintains a safe work environment.
Maintains a professional appearance.
Maintain daily required housekeeping in the service department to promote morale and quality standards; devise and implement a schedule of training for technical, productive, non-productive, and non-technical personnel.
Other tasks as assigned.
How will I know if I am successful?
The performance of a Service Director/Manager is measured by achieving:
Targeted sales and profit
Targeted expense management
Targeted Associate retention
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
3 to 5 years of Service Management experience
Ability to set and achieve targeted goals
Proven ability to attract, develop, and retain great talent
Strong financial and business acumen and the ability to drive revenue and profitability
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid driver's license and have and maintain an acceptable, safe driving record.
Benefits:
Paid Weekly
Paid Time Off (PTO)
Medical Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
Short-term Disability Insurance
Long-term Disability Insurance
401(k) with Company Match
Pet Insurance
Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Service Manager
Customer service manager job in Wichita Falls, TX
Wichita Falls Branch - Management / Full-Time / On-Site
At ASCO, our motto is "We're On It" - ready to serve, sell, quote, repair, rent, replace, and solve equipment challenges for our customers. We're looking for an ambitious Service Manager with a proven track record of managing service departments and a strong commitment to safety. The ideal candidate will bring exceptional customer service skills, a passion for driving revenue growth, and a dedication to developing a stellar team.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
About the Role
As a Service Manager, you'll lead the Service Department while collaborating closely with the Branch Manager to ensure operational efficiency, attract and develop top talent, and support customers in meeting their needs. You'll also play a key role in building and motivating a high-performing team of technicians and service support staff.
Key Responsibilities
Oversee the day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability.
Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals.
Recruit, train, and develop a high-performing team of technicians and support staff.
Monitor and manage technician training requirements and development opportunities.
Oversee repair work to ensure accurate and timely completion.
Maintain proactive communication with customers, addressing concerns and providing updates.
Conduct regular department meetings to discuss service work, safety, financial performance, and company updates.
Ensure adequate resources (parts, personnel, schedules) to meet customer and company needs.
Manage warranty claims, service quotes, and various administrative duties.
Uphold and enforce safety standards across all operations.
Requirements
Prior dealership service experience in the heavy equipment industry strongly preferred.
3+ years of supervisory experience with proven success in customer service and service department operations.
Strong problem-solving skills and the ability to meet the needs of customers, employees, and OEM equipment suppliers.
Self-starter with a sense of urgency and a commitment to delivering results.
Excellent organizational, communication, and people skills.
Proven ability to recruit, train, and motivate high-performing teams.
Proficiency in Microsoft Office products and dealer business systems.
Knowledge of federal and state safety regulations related to shop and job site operations.
Valid driver's license with a clean driving record.
Benefits
Why Join Team ASCO?
Compensation & Benefits:
Guaranteed base salary + commission potential
100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays
Unique Perks:
ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education
Paid training and career development opportunities
Our Core Values:
Honor God
Develop People
Pursue Excellence
Grow Profitably
Be Part of Something Bigger
At ASCO, we're not just servicing equipment - we're building relationships that empower our customers to succeed. If you're a results-driven professional with a passion for solving challenges, we want you on our team.
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
Auto-ApplyService Manager
Customer service manager job in Wichita Falls, TX
Build the Future with Us - EquipmentShare is Hiring a Service Manager
At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We're hiring a Service Manager at our rental facility in Wichita Falls, TX, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).
Schedule: Monday to Friday, 7:00 AM to 5:00 PM (Frequent extended hours and may be on call during the weekend)
Primary Responsibilities
As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.
Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Employee training and development and maintaining a safe work environment
Other duties, assigned as needed
Why EquipmentShare?
Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports
you
, and you drive
us
forward.
We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
Monthly Family Dinner Night - We treat you
and your family
to dinner every month, because family comes first.
(An employee favorite!) *restrictions apply
Competitive compensation: Base salary plus Company Profit Sharing Plan
Company provided truck
Full medical, dental, and vision coverage for full-time employees
401(k) and company match
Generous PTO + paid holidays
Gym membership stipend + wellness programs (earn PTO and prizes!)
Annual tool and boot reimbursements for those in applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year - give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools
About You
You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.
We're looking for people who:
See challenges as opportunities
Embrace change and continuous improvement
Bring energy, effort, and optimism every day
Skills and Qualifications Required Skills/Abilities:
Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
Strong interpersonal and problem solving skills.
Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
Superior customer service, teamwork and verbal/written communication skills
Education and Experience:
High School diploma, Trade school certificate preferred
Experience in field service, maintenance and repair preferred
Experience leading maintenance teams
Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle
Physical Requirements:
Must be able to move, stand, stoop and bend freely
Must be able to lift up to 50 pounds at times
This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
A Workplace For All
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative -
A Workplace For All
- is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do.
EquipmentShare is an EOE M/F/D/V.
Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.
Auto-ApplyAuto Care Center Service Manager
Customer service manager job in Chickasha, OK
Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
General Manager
Customer service manager job in Lawton, OK
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Profit sharing
Training & development
Vision insurance
Job Brief
We are seeking an experienced and dedicated Restaurant General Manager to oversee all operations of our Golden Corral restaurant. The Restaurant General Manager will be responsible for managing the staff, ensuring product quality, managing inventory, improving customer satisfaction, and driving restaurant profitability.
Our ideal candidate is a seasoned leader with a solid background in the food and beverage industry, excellent customer service skills, and the ability to handle high-stress situations calmly and efficiently.
Responsibilities
Oversee daily operations of the restaurant
Hire, train, and supervise assistant managers
Ensure high levels of customer satisfaction through excellent service
Manage the restaurants good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Regularly review product quality and research new vendors
Implement policies and protocols that will maintain future restaurant operations
Prepare reports on income, expenses, and staff performance
Ensure compliance with health and safety regulations
Qualifications
Proven work experience as a Restaurant General Manager, Restaurant Manager, or similar role
Experience in restaurant operations, including customer service, sales, and food preparation
Proficiency in restaurant management software and Point of Sale (POS) systems
Solid understanding of restaurant financials, including budgeting, cost management, and revenue generation
Strong leadership, motivational, and people skills
Education and training usually associated with college coursework in business or hospitality
Valid driver's license and acceptable driving record
Pass a background check
Successful completion of Golden Corral's 10-week comprehensive management training program
Benefits
Paid training
Health insurance
Dental insurance
Vision insurance
Retirement plan
Monthly bonuses
Employee discounts
Profit sharing
Flexible work hours
Professional development opportunities
Golden Corral is an American all-you-can-eat buffet and grill chain headquartered in Raleigh, North Carolina. It offers a legendary, endless buffet at breakfast, lunch, and dinner, featuring a variety of home-style menu favorites, signature sirloin steaks, and seasonal promotions. Established in 1973, Golden Corral has expanded to locations across 43 U.S. states and Puerto Rico, evolving from a steakhouse to America's #1 Buffet Restaurant.
Additional Information
Job Title: Restaurant General Manager
Work Environment: Fast-paced restaurant setting. Weekend, holiday, and evening hours may be required.
Reporting Structure: Reports to the Restaurant Owner
Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
Pay Range: $80,000 to $95,000
Work Times: Wednesday through Sunday, 45-55 hours per week
Location: 2632 NW Cache Rd, Lawton, OK
Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Corporate Statement:
The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions concerning applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.
General Manager - Fairfield Inn & Suites - Duncan, OK
Customer service manager job in Duncan, OK
The Fairfield Inn & Suites - Duncan is looking for a hand-on leader to become part of the Integral Hospitality team and take this beautiful property to the next level! Located just off Highway 81, the Fairfield Inn & Suites is centrally located between Oklahoma City, Lawton, Wichita Falls, Dallas and Fort Sill.
The hotel will benefit from a leader with hotel management experience, strong customer service skills and a management style that includes detailed involvement with daily operations. The property team will be strengthened through a focus on training and attention to building structure in each department. Closely monitoring the top line revenue and controlling expenses will be key to profitability. The General Manager will receive strong support and direction from Integral Hospitality Solutions, a Marriott-approved management company. Salary commensurate with experience.
Requirements:
GM experience, Marriott experience preferred
Experience with hotel property management systems
Sales and marketing skills; sales experience a plus
Accessible at all times by cell phone
Available to work flexible schedule including nights and weekends
Represent the hotel in a professional manner in both appearance and actions
Excellent communication skills - verbal and written
Attention to detail and great organizational skills
Financial leadership to manage the hotel's budget
Ability to train and lead employees with a track record of motivating team members for optimal performance
Auto-ApplyGeneral Manager(06400) - 806 North Highway 81
Customer service manager job in Duncan, OK
Job DescriptionABOUT THE JOB
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.
You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!
JOB REQUIREMENTS AND DUTIES
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
· Navigational skills to read a map, locate addresses within designated delivery area.
· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
Work Conditions
EXPOSURE TO
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
SENSING
· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
· Depth perception.
· Ability to differentiate between hot and cold surfaces.
· Far vision and night vision for driving.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Walking
For short distances for short durations
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.
Pushing
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Driving Specific Job Duties
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
Requires
Valid driver's license with safe driving record meeting company standards.
Access to insured vehicle which can be used for delivery.
General Manager
Customer service manager job in Duncan, OK
Full-time Description
Manage and direct overall operational and fiscal performance of the facility in compliance with Touchstone Golf's policies and procedures. Manage all aspects of Club operations including the relationships between management and the Board, members, guests, employees and community. Develop and implement operational, marketing and business plans and strategies. Establish and administer service and operational standards as well as quality performance guidelines for all operating functions and staff. Ensure execution of business plan and membership recruitment and retention strategies.
Essential job functions:
Oversee and direct all key department operations to include: Agronomy, Golf Operations, Food and Beverage, Pool, Membership Sales and Marketing.
Create a high-performance team of co-workers while maintaining a positive, challenging, fun work environment. Recruit, train, develop, and recognize, coach and council employees of facility. Responsible for Co-worker satisfaction.
Ensure proper accounting procedures including cash handling. Deposits must be made daily.
Monitor and evaluate financial performance relative to budget goals and objectives as indicated in the annual budgeting process as well as analysis of key performance indicators.
Ability to proactively generate systematic action plans and hold applicable staff members accountable for the proper execution of improvement strategies.
Direct, coordinate and monitor the development of the Club's annual business plan, marketing plan and operating budget.
Develop and communicate recommendations for a capital improvement strategy, along with an ROI analysis, which will enhance the member experience.
Ensure the quality of the member service activities in all departments. Formulate general plans and oversee their implementation towards achieving member service excellence at a premium private club.
Ensure the club's assets, including facilities and equipment, are properly maintained and secured.
Ensure Complimentary Play Policy is followed and the daily tracking form complete.
Direct activities to optimize profit while meeting market position (experience) goals.
Effectively communicate with staff, ownership, vendors and management organization in a timely manner. This includes voicemail and email.
Administer employee evaluations & incentive programs.
Check course/weather conditions for playability and safety; minimum first aid CPR.
Oversee labor management in all departments by reviewing weekly schedules to ensure appropriate staffing levels to obtain customer service standards and job efficiencies.
Tour facility with Superintendent on a weekly basis to know the current course conditions and to become aware of any current or potential issues. Manage ongoing project list.
Conduct weekly Department Head meetings and individual meetings as needed to meet business plan objectives and provide the appropriate communication/direction.
Address any safety issues immediately.
Quarterly all Co-worker meetings will begin with a safety topic.
Complete safety audit to ensure all issues are addressed.
Provide inspirational leadership, direction, supervision, and guidance to all staff members in accord with Touchstone's culture and mission statement to provide positive employee morale and performance standards.
Work closely with the operational support staff provided at Touchstone Golf and make sure that key department heads are involved as well.
Meet weekly with Director of Sales and/or Tournament Sales Manager and Operations Manager to give direction of calls and gain additional knowledge of current market.
Track and report any changes to the personal property inventory.
Promotes and follows all current and future company and course policies and rules.
Perform other reasonable job duties as requested by Supervisors.
Requirements
Physical Demands:
Must be able to frequently sit, stand, bend, kneel, walk and crouch.
Ability to lift up to 30 lbs., and to lift overhead and push/pull, move lighter objects.
Qualifications:
Two or four-year college degree
5 or more years of experience in a similar role
PGA or LPGA Certification
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
General Manager
Customer service manager job in Lawton, OK
Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
We are excited to announce an exceptional opportunity to join our world-class team at Flynn Arby's as a General Manager. If you have a passion for the Food/Hospitality industry, a proven track record of success, and the ambition to lead a team to new heights, then this is the perfect role for you! As a General Manager at Flynn Arby's, you will have the chance to showcase your leadership skills, collaborate with a dedicated team, and contribute to the flawless execution of our operations.
Responsibilities:
+ Create and implement strategies to enhance operational efficiency and maintain high levels of customer satisfaction.
+ Lead, mentor, and coach a team of individuals who consistently demonstrate exceptional work behaviors to ensure outstanding customer service and satisfaction.
+ Manage daily operations, including inventory control, staff scheduling, and cash management.
+ Implement and maintain strict adherence to all company policies, procedures, and food safety standards.
+ Drive sales growth through effective marketing initiatives and the successful execution of promotional campaigns.
+ Monitor and analyze financial performance, identify areas for improvement, and implement action plans to achieve targets.
+ Foster a positive work environment that promotes teamwork, collaboration, and personal development.
+ Ensure compliance with all regulatory requirements and maintain a safe and clean work environment.
Requirements:
+ Proven experience as a General Manager in the Food/Hospitality industry, with a track record of successfully managing a high-volume establishment.
+ Exceptional leadership skills, with the ability to inspire and motivate a diverse team.
+ Strong understanding of business operations and the ability to analyze financial data for informed decision-making.
+ Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and team members.
+ Organized and meticulous, with the ability to effectively manage multiple tasks and prioritize in a fast-paced setting.
+ Knowledge of local health and safety regulations.
+ Flexibility to work evenings, weekends, and holidays as required.
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
General Manager
Customer service manager job in Lawton, OK
Job Description
You would join a rapidly growing Company! General Managers would be required to work a hands on schedule of 55 hrs a week. GM's are In charge of maintaining a healthy P&L, primarily through managing FC & Labor. GM's strive to receive Pride Awards as a result of A Perfect Ecosure Inspection. For this particular location, we would like someone with an entrepreneurial spirit, friendly outgoing personality and solely focused on serving the customers.
Store Manager - Wichita Falls, TX
Customer service manager job in Wichita Falls, TX
Coordinates activities in the store to ensure that all goals and deadlines are communicated and met. Provides leadership to all store management in planning, organization, control, and management at the store level. Manages the overall daily operations of a store, including the hiring, discipline, and scheduling of employees to ensure cost effective and quality store operations. Manages achievement of store objectives. Ensures completion of accounting and paperwork, associated cash receipts and prices and conducts physical inventories. This opportunity is for our Quail Creek Crossing location in Wichita Falls, TX.
WHAT YOU WILL BE DOING
* Effectively manages and directs the activities of the retail store to achieve optimal results.
* Approves supply expenditures.
* Manages and approves store expenses within budget.
* Prepares and reviews the Leadership team schedule using the electronic scheduling system.
* If needed, approves schedule changes for all employees; must approve ALL schedule changes for leadership team using the electronic scheduling system; maintains the leadership team's schedules while following store operational, compliance, and budgetary guidelines; following store policy and governmental regulations.
* Performs store opening and closing activities, including financial processes and delegation of job duties schedule.
* Recruits, selects, and onboard team members. Assists in recruiting, selecting, evaluating, counseling and training of retail associates (regular and seasonal), as needed in the absence of Assistant Store Manager.
* Addresses guest concerns that could not be effectively addressed by another member of the leadership team or sales associate. Ensures leadership team is adequately trained to address guest concerns quickly and appropriately. Resolves guest issues effectively.
* Manages the inventory processes including inventory cycle counting, inventory adjustments, and shipping and receiving of merchandise following processes and guidelines. Notifies the appropriate Manager when inventory issues are discovered.
* Monitors compliance with Company policies and reports violations of those policies to the appropriate department charged with overseeing that policy.
* Delegates duties and areas of responsibilities to the team.
* Develops action plans to ensure compliance with directed changes (visual, inventory policy etc.).
* Plans and conducts regularly scheduled store meetings.
* Manages the annual inventory process.
* Develops and conducts performance evaluations for the team in accordance with the appropriate evaluation schedule and compensation guidelines. Take the necessary steps to address employee performance issues quickly and consistently. Approves performance evaluations for associates.
* Regularly communicates goals and objectives, sales plans and performance metrics results with all associates. Monitors results to verify that goals are met and/or exceeded. Provides leadership and training to the team in all areas of responsibility with emphasis on leadership skills, goal attainment, employee relations, customer service, product knowledge, visual merchandising and store operation procedures.
* Keeps Manager informed of product, guest or personnel issues.
* Monitors product trends and changes in retail and communicates to the manager.
* Processes employee purchases and if needed, monitor returns in accordance with retail policies; approve guest returns.
* Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
* Must be able to multitask in a fast-paced environment.
* Assumes duties of Assistant Manager in the absence of the position.
* Builds and maintains effective relationships with internal and external stakeholders
* Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
WHAT YOU WILL NEED
* Associate's Degree in a related field and three years of retail management experience or equivalent education/experience.
* Knowledge of budgeting, inventory control and visual presentation techniques.
* Ability to direct the activities of the retail stores to achieve optimal results.
Additional Requirements
* Ability to consistently maintain a driving record that meets insurance company requirements.
* Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning regular employment.
Unit Manager
Customer service manager job in Comanche, OK
Job Posting Title Unit Manager Agency 131 DEPARTMENT OF CORRECTIONS Supervisory Organization DOC RRCC Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
$56,106.96
Job Description
Basic Purpose
Positions within this job family are assigned responsibilities which involve serving as the administrator and supervisor of a multi-disciplinary team of staff members who are assigned to work within a specific offender unit; directs the operations of a semi-autonomous unit within a correctional institution.
Typical Functions
* Supervises and evaluates the performance of unit staff members; provides on-the-job training to staff members as required; monitors case management activities; maintains a clean, safe, humane and secure unit environment.
* Regularly coordinates unit operations with other institution programs and operations.
* Administers the operation of the budget work programs established for the unit; procures needed equipment and supplies; negotiates food service contracts.
* Provides for the maintenance, security and control of offender records assigned to the unit.
* Serves as chairperson of the Unit Disciplinary and Classification Committee; may serve as a member of the institutional Disciplinary Committee.
* Acts as a liaison with private and public agencies such as the courts, the Pardon and Parole Board, and elected officials.
* Submits reports as needed to the warden and/or deputy warden covering data such as incidents reported, food served, leisure time activities and other significant events.
* Consults with institutional administration, security personnel and inmates as necessary in their resolution of emergency or extraordinary correctional problems.
* Responsible for administration of unit programs as well as planning, developing and implementing group and individual programs tailored to the needs of the inmates; negotiates public works contracts.
Level Descriptor
The Unit Manager (DOC) job family consists of only one level and incumbents are responsible for performing all functions associated with the assigned position as the administrator and supervisor of a multi-disciplinary team of staff members who are assigned to work within a specific offender unit or in directing the operations of a semi-autonomous unit within a correctional institution.
Education and Experience
Education and Experience requirements consist of a bachelor's degree from an accredited college or university and four years of experience in correctional records management or social casework which involved the classification and assignment, field supervision, apprehension or investigation of offenders, or in a professional administrative position with responsibilities for maintaining inmate records, establishing procedures or serving as an assistant to a warden, or in a position which involved responsibility for the activity of inmates or management of a food service or maintenance unit in a correctional facility; or substitution of a master's degree for one year only of the required experience; or an equivalent combination of education and experience, substituting one year of experience in correctional work for a government agency for each thirty semester hours of the required education.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills and Abilities required include knowledge of modern penological practices; of public administration; of principles and practices of effective supervision; of contract negotiation; of procurement procedures and requirements; and of human behavior. Ability is required to enforce rules and regulations with firmness, tact and impartiality; to exercise sound judgment in emergency situations; and to supervise and direct the work of others.
Special Requirements
The Department of Environmental Quality has determined that some positions in this job family are safety sensitive as defined by 63 O.S. § 427.8.
This is not a remote position.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
Auto-ApplyIndustrial Client Service Leader - Electric Utilities
Customer service manager job in Lawton, OK
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility clients across the US. This person will lead our growth in the utility sector by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects to electric utilities including T&D, substations, generation, civil works, geotechnical, and environmental projects.. This individual has helped utility clients successfully implement power grid upgrades, expansion, resilience, and sustaining capital projects and programs as well as general infrastructure and facility capital projects, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major utility clients in the U.S.
- Developing and maintaining high value relationships with utility clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader - Electric Utilities
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
-Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with demonstrated client relationship building in the investor-owned and publicly-owned power utility sectors.
- Bachelor's or Master's degree in engineering preferred
- Excellent interpersonal and communication skills.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
30%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Service Center Manager
Customer service manager job in Lawton, OK
Geared for the Driven At Oklahoma Lube Associates, L.P., a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.
* The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
* Responsible for inventory, labor management and financial performance of the service center
* Mentor, lead and train the team to optimize their development
* Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
* Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
* Provide superior customer service leadership
* Build trust and win repeat, loyal customers
How you'll succeed
* You are friendly and willing to work as part of customer-focused team
* Have effective interpersonal, oral communication skills
* Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
* Knowledge of cash handling, facility and safety control policies and practices
* Reliable transportation to and from work
* Ability to occasionally lift up to 50 pounds
* Be able to stand for extended periods of time and climb stairs
* Have full mobility and are able to twist, stoop and bend
* High school diploma or equivalent
* 2 years managerial/supervisory experience in the quick lube/automotive business is required
Benefits include:
* Competitive pay & flexible work schedule
* On-the-job training
* Paid bi-weekly As a Service Center Manager, you will blend technical and management skills to lead, develop and train
* Company provided uniforms and tools
* We promote from within- a commitment we are passionate about
* No late evenings
* Paid time off and holidays*
* Medical, dental, and vision.
* Terms and conditions apply, and benefits may differ depending on location
Oklahoma Lube Associates, L.P. is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email **************************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
General Manager - Duncan
Customer service manager job in Duncan, OK
Looking for a hands-on leader to become part of the team and take this beautiful property to the next level! Located just off the Highway. The hotel will benefit from a leader with Several years of hotel experience, strong customer service skills and a management style that includes detailed involvement with daily operations. The property team will be strengthened through a focus on training and attention to building structure in each department. Closely monitoring the top line revenue and controlling expenses will be key to profitability. The Assistant General Manager will receive strong support and direction from Ownership and Management.
Requirements:
Required experience: Front Desk, Hotel brands such as IHG, Hilton, Best Western and Marriott
Experience with computers
Sales and marketing skills; sales experience a plus
Accessible at all times by cell phone
Available to work flexible schedule including nights and weekends
Represent the hotel in a professional manner in both appearance and actions
Excellent communication skills - verbal and written
Attention to detail and great organizational skills
Financial leadership to manage the hotel's budget
Ability to train and lead employees with a track record of motivating team members for optimal performance
Auto-ApplyGM
Customer service manager job in Lawton, OK
Be a part of one of the 25 fastest growing fast casuals, Slim Chickens! We are hiring immediately for a General Manager to join our team!
Job Type: Full-time, permanent
Base Salary $53,000 to $58,000
Bonus Potential of $14,400*
The General Manager has the overall responsibility for managing and leading the daily operations of a single restaurant to ensure the delivery of outstanding guest service. The General Manager leads the management team and other staff in overseeing the financial results, operations, staff development, customer service and compliance with all Company policies, procedures, standards, and specifications. The General Manager must be available to work long and/or irregular hours as needed to ensure the proper functioning of the restaurant.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
OPERATIONS
Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.
Supervise management and hourly staff.
Assign and direct daily work responsibilities for staff.
Maintain restaurant equipment and grounds in good condition.
Enter inventory into the restaurant's computer system.
Meet Company budgetary expectations, including cost control, efficient staffing, and expectations set for restaurant profit.
Reconcile cash registers at open and close for each shift, and deposit daily restaurant receipts and proceeds at the bank.
Complete all administrative functions and prepare all administrative reports as required by Company policies and procedures.
Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.
Maintain staff compliance with Company policies, procedures, standards, and specifications.
Maintain staff compliance with state and federal laws governing safety and food handling.
MANAGEMENT
Recruit, interview, select and hire quality staff for all positions.
Conduct orientation and train all Assistant Managers and other staff as needed.
Perform performance reviews of all Assistant Managers and Shift Leaders on a regular basis and provide ongoing feedback, coaching, and counseling of Assistant Managers and staff.
Responsible for all counseling, disciplinary action or termination of employment required for management and staff.
Recommend promotion, advancement, or other status change of management and staff to Company management.
Develop work schedules for management and staff and post the schedule in a timely manner.
Approve overtime as necessary for staff.
LEADERSHIP
Display exemplary and professional attitude and appearance at all times.
Listen and communicate effectively with management and staff, guests, vendors, and the community.
Conduct management and staff meetings as necessary.
Follow Company direction and accomplish objectives set by Company.
Review objectives with management as necessary.
Delegate appropriate tasks and responsibilities as necessary.
Resolve employee complaints or concerns as necessary.
WORK CONDITION REQUIREMENTS
Willingness to work a flexible schedule, including extended hours.
Periods of standing and walking, as necessary.
Frequent contact with guests, requiring tact and courtesy.
Frequent contact with subordinates, requiring direction and supervision.
BENEFITS WE OFFER:
Dental insurance
Employee discount
Health insurance
Paid time off (vacation)
Fun working environment
Competitive salary plus BONUSES
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Achievement-oriented -- enjoys taking on challenges, even if they might fail
If that sounds like you, APPLY NOW online to be considered! We are looking forward to connecting with you!
Apply now online to be considered! Our application is quick and easy to fill out!
Qualifications
Requirements
Comply with Company policies, procedures, standards, and specifications.
Comply with state and federal laws governing safety and food handling.
Strong Customer Service
Ability to provide leadership and direction to individuals
Well-groomed, professional appearance
Positive Attitude and self-disciplined
Demonstrates maturity and professional demeanor at all times
Previous Leadership Experience
Previous Restaurant Experience
Company Information
Slim Chickens is a leading national brand in the fast-growing emerging 'better chicken' fast-casual segment. This is a great opportunity for starting and growing a career in the restaurant field.