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Customer service manager jobs in Lompoc, CA

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  • Customer Success Manager

    Unwrap

    Customer service manager job in Santa Barbara, CA

    Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap. We are hiring a Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set. As a Customer Support Manager at Unwrap, you'll own relationships across a wide range of customers-from startups to Fortune 500 companies-ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support. In addition to direct account management, you'll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You'll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes. Who We Are Unwrap.ai is on a mission to fill the world with products people love. We're helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors. We're currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love. Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application. What You Bring You have 2-5 years of experience in a customer success or account management-related role-ideally in SaaS or AI-driven products. Proven track record of delighting customers and driving customer retention, renewals, and expansion. You're a strong communicator who can break down complex ideas for both technical and non-technical audiences. You are curious, empathetic, and able to handle challenging situations with grace. You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale. You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers' experience. Located in or willing to relocate to Santa Barbara and excited about working in-person. What you get Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success. Significant, potentially life-changing equity. Report directly to the Head of Customer Success. Ability to rapidly advance your career alongside company growth. Collaborate with experienced teammates, entrepreneurs, and advisors.
    $102k-166k yearly est. Auto-Apply 60d+ ago
  • Customer Success Manager

    Barkback 2.9company rating

    Customer service manager job in Santa Barbara, CA

    barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience. Job Description barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses. As the customer success manager, you will: Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support. Arrange for in-store promotional materials to promote the barkback program. Identify opportunities for businesses to engage their customers on barkback. Share best practices to get immediate value from barkback. Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products. Qualifications This is an extremely impactful role for the driven individual. You understand our customers and know how to motivate them to get started on barkback. Minimum 2 years experience in customer facing role. Proven track record of achieving goals. Excellent interpersonal skills working with a variety of personalities. Comfortable balancing the demands of multiple customers. Highly organized and detailed oriented. Available to work from our amazing downtown Santa Barbara offices. Additional Information Bring your ideas of how you can grow barkback!
    $94k-146k yearly est. 18h ago
  • Customer Success Manager

    TRIC Robotics

    Customer service manager job in Santa Maria, CA

    TRIC Robotics is revolutionizing crop protection and sustainable farming. By combining ultraviolet (UV) light, robotics, and deep hands-on farm experience, weve developed a patented technology that delivers the most effective chemical-free approach to controlling pests and diseases in fruit production. Starting in California strawberries, we have quickly gained momentum with commitments from farmers, industry leaders, and investors. Now, we are growing our team. Were looking for passionate, driven individuals who want to join an innovative, fast-moving company transforming the way our food is grown. If youre excited to shape the future of sustainable agriculture through real-world impact and cutting-edge technology, wed love to hear from you. Customer Success Manager This role is a hybrid of customer success, outreach, and sales. Youll work closely with our Business Development Leader to convert interest into contracts, build strong farmer relationships, and ensure a positive experience from first contact through long-term engagement. Youll use the tools and messaging developed by our leadership team to help growers understand how TRIC fits into their operationsand youll serve as the day-to-day face of TRIC for many of our customers. If you thrive in a people-first, boots-on-the-ground sales role and are passionate about sustainable farming, this is your chance to help scale one of the most innovative companies in agriculture. Key Responsibilities Drive new customer acquisition by introducing TRICs solution to growers, following up on leads, and turning interest into long-term contracts. Manage a consistent sales outreach process, using CRM tools to track contacts, follow-ups, and progress toward regional sales goals. Use TRICs case studies, ROI calculators, one-pagers, and demo scripts to guide conversations and educate farmers about our value. Serve as the ongoing relationship manager for assigned accountschecking in regularly, coordinating demos, and ensuring strong communication. Coordinate and host on-farm demos and field visits, working with growers, field managers, and PCAs to show TRICs robots in action. Build trust and visibility by attending community events, grower meetings, and industry gatherings on behalf of TRIC. Help plan and run TRIC-hosted and other industry specific events, such as field days, open demos, and farmer workshops. Capture customer feedback and assist in developing testimonials, case studies, and referrals. Maintain a deep understanding of TRICs service model, pricing, operational logistics, and current field performance so you can represent it clearly to customers. Collaborate with the business development and operations teams to ensure a smooth customer experience from sale to deployment. Experience & Qualifications 37 years of experience in agricultural sales, customer success, or territory management, preferably in specialty crops. Familiarity with the strawberry industry in California and existing relationships with growers or PCAs is a strong plus. A clear, confident communicator with a track record of building trust and closing deals in person. Experience using sales tools (e.g., HubSpot, Salesforce) to manage pipeline, follow-ups, and customer data. Ability to guide on-farm conversations about cost, ROI, and operational logistics with both growers and field crews. Comfortable working independently in a fast-paced, startup environment. Knowledge of pest and disease control practices is helpful but not required. Spanish language skills are a plus. Location & Travel Based in or near Californias Central Coast (Santa Maria, Oxnard, or Salinas). Regular travel to customer sites required (34 days per week in-season). Total Compensation Salary Range from $75,000-$95,000 depending on experience Bonus and Equity Structure Benefits including medical, vision, dental, and 401k If you're excited to help farmers adopt cutting-edge technology, gain deep, real-world experience in agricultural sales, and play a hands-on role in the future of sustainable farmingwe want to meet you.
    $75k-95k yearly 1d ago
  • Field Services Lead - DOD

    Innovim Career 4.2company rating

    Customer service manager job in Lompoc, CA

    INNOVIM Defense Services is seeking a Field Services Lead to join our team supporting the Integrated Research and Development for Enterprise Solutions (IRES) program at the Missile Defense Agency (MDA). INNOVIM supports the development, implementation, sustainment, and operations of enclaves and systems that manage missile defense training, events, analysis, and operations. Location: Vandenberg Space Force Base, CA Position Closes: 12/17/25 Relocation Assistance: NONE The candidate will serve as the program Subject Matter Expert (SME) for Field Service subjects including: Provide leadership, guidance, and oversight for a team of high performing, mission minded Field Service technicians. Have a firm understanding of operations and maintenance to delegate tasks to existing team of Field Service Technicians in a fast-paced environment. Coordinate support with other internal program elements to give and receive additional Field Service support as needed. Be responsible for ensuring installations, maintenance, break/fix activities, and other Field Service activities are performed in accordance with established policies, procedures and service level agreements. Coordinate with vendors and participate in all vendor-required activities as necessary. Be responsible for managing the tools and parts inventory for the Field Services team to ensure a constant state of readiness. Assist in Field Service tasks as the mission requires. Develop and maintain Field Service plans, procedures, processes and standard operating procedure documentation. Be responsible for creating training plans in order to develop and mentor Field Service Technicians. Have excellent interpersonal skills to facilitate effective and efficient interchanges with various members of the team and stakeholders. Basic Requirements: Must have 6, or more, years of general (full-time) work experience. May be reduced with completion of advanced education Must have 3, or more, years of direct experience in maintenance operations Must have 1, or more, years of experience working in a management or leadership role Must have an active DoD Secret Security Clearance Desired Requirements: Have experience managing a forklift and/or high-lift safety program. Have experience utilizing a ticketing system to track issues and fixes. Have experience supporting the IRES contract. This position is expected to pay $112,000 - $125,000 annually; depending on experience, education, and any certifications that are directly related to the position. IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.
    $112k-125k yearly 3d ago
  • Customer Success Manager

    Impact Technologies 4.5company rating

    Customer service manager job in Santa Barbara, CA

    About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio
    $80k-95k yearly Auto-Apply 6d ago
  • Donor Relations Manager

    Santa Barbara Botanic Garden Inc. 3.7company rating

    Customer service manager job in Santa Barbara, CA

    A Day in the Life Join the Santa Barbara Botanic Garden as we prepare to celebrate our 100th anniversary and embark on a transformative capital campaign! We are seeking a passionate and skilled Donor Relations Manager to help build lasting connections with our supporters and drive major gifts in support of our mission. This pivotal public facing role requires exceptional interpersonal abilities, a deep commitment to our vision, and a love for philanthropy. What You'll Do Manage a portfolio of donors and prospects to secure major gifts for the Garden. Foster meaningful, relationship-based fundraising to deepen connections between donors and the Garden. Lead donor appreciation efforts, embodying the Garden's core value of gratitude. Collaborate with the Development team to plan donor cultivation and stewardship activities. Research, cultivate, and solicit lead and major donors. Serve as a spokesperson and advocate for the Garden's capital campaign. Prepare solicitation materials for donors and fundraising representatives. Schedule Development, Centennial Campaign Task Force, Centennial Steering Committee, and Honorary Advisory Counsel meetings, and ensure action items are followed-up on. Organize intimate donor events and facilitate meaningful donor engagement. Schedule meetings and document all donor interactions through detailed contact reports. Update the campaign reports and ensure current campaign reports are easily accessible. Ensure each gift is credited and acknowledged appropriately in the accounting system, noting any ongoing payments and reminders. You Will Definitely Need Passion for the environment and California native plants. 3+ years in sales or nonprofit donor relations (or equivalent). Experience working with Raiser's Edge or similar constituent database programs. Extremely strong written and verbal communication skills. Skill with Microsoft Office suite of products. It Would Be Nice If You Had Proven experience securing six-figure gifts. Commitment to personal and professional growth. Innovative and open-minded approach to new fundraising strategies. Goal-driven and results-oriented mindset. Familiarity with Raiser's Edge NXT or a willingness to learn. Benefits This is a full-time, exempt position with an annual salary range of $68,000 to $75,000 DOE. Candidates without prior major gift fundraising experience will start at the lower end of the range, with opportunities for advancement upon achieving key milestones. We offer a comprehensive benefits package for full-time employees, including: Paid vacation and sick leave. 403(b) retirement plan. Membership in the Association of Fundraising Professionals (AFP). Ongoing professional training in major gift solicitation. A supportive, fun, and self-driven work environment committed to work-life balance. Be part of our extraordinary journey to conserve California's native plants and inspire the community to protect the natural world! More About Us The Garden is a beautiful place to work! And in this role, you are often outdoors. In addition to beautiful views, outdoor work environments also include exposure to extreme temperature fluctuations, rain, dust, allergens, poison oak, insects, small wild animals, and sun exposure. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Santa Barbara Botanic Garden retains the right to change or assign other duties to this position.
    $68k-75k yearly Auto-Apply 47d ago
  • Manager, Client Service

    Mercer Advisors 4.3company rating

    Customer service manager job in Santa Barbara, CA

    Job Description Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Manager, Client Service works collaboratively with the Director, Client Service on the following: team member management and development increasing overall productivity of direct reports promoting excellence in servicing existing client base, in a highly efficient manner with attention to detail and strong positive interpersonal skills perform Client Service Specialist responsibilities Responsibilities: People Management Participate in the hiring, training, mentoring and supervision of all Client Service Specialist, Client Service Coordinator and Interns in an office Maximize talent via employee development and coaching Facilitate a strong team culture and the sharing of best practices across an office or team Partner with Client Service Leadership Team to facilitate ongoing CSS training and development Handle all manager functions in the HR System including timekeeping, PTO requests, and performance reviews for direct reports Operations Management Optimize productivity by coordinating Client Service Specialist coverage and helping to prioritize workflow within the office Ensure an exceptional client experience in the office/team Act as a local contact for any operational issues or challenges Serve as subject matter expert for complex account-related topics such as 10b5-1 plans, pledged asset lines, account overlays, and separate account managers Coordinate local projects such as RMDs, tax loss harvesting, cash audits, and tracking of new deposits Leadership Directly impact growth and client retention and monitor progress toward team goals Participate as a member of the Sr. Manager's leadership team along with other managers/directors to contribute to local strategy decisions Coordinate team meetings and events Identify ideas, scalable solutions, and process improvements, and work with the relevant departments to update processes across the firm Support Branch Operations on new projects and initiatives Support Learning and Development on Client Service Specialist trainings Office management responsibilities as assigned Requirements: Education: Bachelor's degree or equivalent (preferably Business, Economics, Accounting or Finance related) Experience: Minimum 2 years of financial industry related experience Minimum 2 years of client-facing experience Experience with interacting with individuals at all income levels in a professional and confidential manner Certifications: Notary designation a plus Job Skills: Self-motivated, well-organized individual with demonstrated ability to work independently and in a team environment to follow through on details to completion Excellent verbal, written, analytical and organization skills Technical and analytical training and ability to multi-task and manage multiple projects at once Proficiency with financial planning software, Salesforce and MS Office Suite Flexible, Reliable, Trustworthy, and Confidential with all matters Work Schedule: Monday through Friday, 8:00AM - 5:00PM. Working Conditions: Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation. Salary: Average annual salary range for this position across our locations is: $75,000 to $90,000. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs. Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. This email is for accommodation requests only. Accommodations are made on a case-by-case basis. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection
    $75k-90k yearly 5d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Santa Barbara, CA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay Range: $43,000 - $49,000 Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoymorespend We can recommend jobs specifically for you! Click here to get started.
    $43k-49k yearly Auto-Apply 48d ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    All Ways Caring Homecare

    Customer service manager job in San Luis Obispo, CA

    Job Description The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. Responsibilities Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required
    $36k-51k yearly est. 20d ago
  • Assistant Manager / Full Service Salon

    Fantastic Sams Cut & Color of Central California

    Customer service manager job in Santa Barbara, CA

    Come work in a busy salon where stylists can earn over $35 per hour with tips!!! Fantastic Sams Cut & Color has an immediate need for a Salon Assistant Manager / Cosmetologist who wants to join our fun, creative and busy salon and work in a team-oriented environment. You will be behind the chair and assist in leading day-to-day operations in the salon. WHY BECOME A PART OF OUR TEAM? Fantastic Sams Cut & Color is a local, family-owned salon that that offers advancement, creativity and cutting edge technology in a safe, comfortable, and exciting work environment! As part of a franchise system with over 45 years of excellence and 700+ salons, we are the world's largest full-service hair care salon. Fantastic Sams Cut and Color is a team-oriented, fun, and extremely creative salon where you can learn from some of the top educators in our industry about current and upcoming trends. We are looking for a Salon Assistant Manager that is excited to help lead a team creating beautiful styles that will help our guests look and feel FANTASTIC! Benefits: Hourly rate plus progressive pay with no limit on what you can earn Paid vacation and sick leave Free continuing education Referral bonuses Active marketing program to help your salon steady and valuable clientele Flexible schedules that support work-life balance Growth and advancement opportunities with a company that owns multiple salons Fun work environment with FANTASTIC rewards We are a full-service salon where every stylist can be creative Ownership culture - a chance to own the success of a salon and your career Your career will include: Assisting the management of the salon and the team Daily reinforcement of our strong team environment Working with the stylists everyday to empower them, assist them in their goals and show them how valued they are Working behind the chair with hair color and highlighting Working behind the chair with hair cutting for men, women and children Retail product sales What we are looking for in an Assistant Manager: A desire to keep up with current hair cutting and styling trends Willingness to take part in and encourage your fellow stylists to enroll in free education provided by Fantastic Sams Cut & Color Ability to work in a fast-paced, fun, busy atmosphere Valid California Cosmetology license Self-motivated, energetic, positive, and goal-oriented who always gives exceptional guest service and inspires our team to be the best they can be Basic computer skills (Ability to learn our Point of Sale system and use Google services) Previous salon experience Assistant Manager Responsibilities: Support goal setting and holding staff accountable for daily duties Keeping the team focused on their personal goals Assist as needed with scheduling stylists for shifts Opening and closing salon duties Assist in inventory control and ordering supplies Handling customer complaints to satisfaction Change your life and your career for the better at Fantastic Sams Cut & Color hair salons. Equal Opportunity Employer
    $35 hourly Auto-Apply 60d+ ago
  • Client Service Lead

    4Creeks, Inc. 3.9company rating

    Customer service manager job in San Luis Obispo, CA

    Job Description Client Services Group Schedule: Monday - Thursday: 9 hours / Friday: 4 hours The Client Service Lead (CSL) is a senior-level role responsible for leading strategic client relationships and driving business development within a specified market sector. This position blends technical expertise with client-facing leadership, ensuring the successful delivery of design-build projects while cultivating long-term partnerships. CSLs are expected to: Serve as the key client and business development lead within their assigned market sector Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results. Maintain consistent and successful client management throughout the project lifecycle. Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget. Collaborate with leadership to bring strategic solutions to both prospective and existing clients. Builds a team to deliver company business and revenue goals for assigned market sector Lead proposal development, presentations, and pitching efforts to win new business. Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients Shape technical approaches and strategies for winning and delivering work Act as a visible advocate by engaging in industry and professional organizations Meet annual sales objectives from both retained and new clients Form and guide client and project teams to effectively meet client needs Oversee the financial performance of projects within your client portfolio, including budgets and targets Coordinate with other client service leaders and internal units to achieve broader business goals Lead negotiations with clients, teaming partners, and subconsultants Market Sector and Business Development Responsibilities: Outside of high level project management, the CSLs are the main driver of key design build client relationships. They are able to develop relationships that progress into consistent revenue within their market sector. They must: Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods). Expertise to connect with clients across our service offerings (i.e. understands process beginning to end) Maintain strong technical expertise to accurately scope, price and manage design-build projects. Step into projects at critical phases to ensure alignment with budget, schedule, and delivery. Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships. Minimum Qualifications: Technical background is required this is not purely a sales role. A sales only background will not be considered 15+ years experience within the AEC industry, 20 years of experience preferred Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor) Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a team. Experience with Microsoft Office, including Word and Excel is required. Compensation The salary will be determined by the candidates skill and experience level and highly competitive with industry standards. The benefits package includes full employee health coverage(50% coverage for dependents), company 401(k) contribution, participation in the Employee Stock Ownership Program(ESOP), and performance bonuses. The expected pay range for this position is $140,000 - $175,000 annually, depending on experience. About 4Creeks At 4Creeks Design & Build, we are more than just a Design-Build company; we are a unified team dedicated to delivering excellence from concept to completion. Rooted in Central California, our passion for creating innovative solutions drives us to tackle challenges and transform visions across the region we serve, from California to Colorado and beyond. Our firm thrives on a collaborative, fun, and challenging work environment, where every team member's value is recognized, and delivering results for our clients is paramount. We believe in the power of collective effort and the unique perspectives each professional brings to the table. Together, we pool our resources, expertise, and creativity to provide comprehensive solutions that change, form, and shape the future of our communities. As a 100% employee-owned company, we put our people first. Employee ownership creates a unique work environment that will benefit you the first day you walk in the door. You will experience the 4Creeks difference in commitment to quality, a culture of collaboration, and a relentless pursuit of greatness in everything we do. Join us in shaping a new future with a team that is as dedicated to each other as we are to our craft. How to Apply For immediate consideration; please apply on our website with your resume and cover letter detailing your background, skills, and experience. Our Human Resource Administrator will contact you promptly for initial interview coordination. If there are any questions, please contact us at *******************. The Other Stuff The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, apply range of motion within hands and fingers, including sensitivity to touch, and use a computer. The employee frequently is required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
    $34k-66k yearly est. Easy Apply 16d ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    Brightspring Health Services

    Customer service manager job in San Luis Obispo, CA

    Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $20.00 - $21.00 / Hour
    $20-21 hourly Auto-Apply 37d ago
  • Customer Experience Coor

    Marshalls of Ca

    Customer service manager job in Santa Barbara, CA

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 900 State Street Location: USA Marshalls Store 1116 Santa Barbara CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $17.5-18 hourly 55d ago
  • Service Manager

    A&J Refrigeration 3.8company rating

    Customer service manager job in San Luis Obispo, CA

    The Service Manager is responsible for the administration and efficient daily operations, including operations, sales, customer service, and safety in accordance with The Arcticom Group's objectives. Essential Functions Reads, analyzes and interprets written or verbal reports, correspondence or proposals Assists employees in diagnosing commercial HVAC/Refrigeration equipment Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Requisitions and keeps inventory of tools, equipment and materials and Safety supplies Studies production schedules and estimates labor requirements for completion of job assignments including Preventative Maintenances Interprets and communicates company policies to employees Inspects and monitors work areas, examine tools and safety equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Ensures proper procedures are followed and put in place for reporting and managing accidents Enforce the processes and procedures to create more efficient and profitable service business Interprets specifications, blueprints and job orders to employees, and assigns duties Responsible for working with Company dispatchers on all customer and technical issues Recommends measures to improve performance and quality of product delivered to our customers Reviews warranty, service, start-up repair, and installation needs Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew Analyzes and resolves work problems, or assists employees in solving work problems Initiates or suggests plans to motivate employees to achieve performance goals Reviews & ensures accurate time and production records Directly supervises service managers and leads Carries out supervisory responsibilities in accordance with the company's policies and applicable laws Identifies training needs of staff and facilitates delivery of training. Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Other Functions Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. High school diploma or GED. Job Requirements Two (2) year Technical or Bachelor's degree recommended but not required Five (5) plus years of successful HVAC service management background Must have experience and/or knowledge of the industry Must have a valid driver's license with a clean driving record Ability to perform advanced level maintenance related tasks on HVAC equipment EPA Universal Certification Problem solving and conflict management skills recommended Ability to generate ideas and create processes to grow service department Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to work well with all levels of management, executive leadership and support staff, as well as with employees Physical Demands and Working Environment Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting required frequently. Working Conditions Ability to climb ladders Moving and lifting equipment Occasionally exposed to outside weather Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock On occasions, require driving to customer sites Reasonable Accommodations Statement To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
    $59k-81k yearly est. 60d+ ago
  • Financial Services Manager - San Luis Obispo

    Banc of California 4.6company rating

    Customer service manager job in San Luis Obispo, CA

    **BANC OF CALIFORNIA AND YOUR CAREER** Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN **THE OPPORTUNITY** The Financial Services Manager is an exempt position and will manage all facets of the new accounts area, including the Financial Services Officers, in a branch that exceeds $250 million in deposits or houses multiple relationship managers. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. **HOW YOU'LL MAKE A DIFFERENCE** + Handle all facets of the New Accounts area including opening new accounts, superseding accounts, ordering checks, cross selling various Bank services. + Sensitive and responsive to the needs and priorities of both internal and external customers; identifies and takes appropriate action based on customer needs; establishes effective working relationship between the department, officers and customers. + Ensure that appropriate suggestions are made based on each customer's or potential customer's needs about services/products that may be of interest to them + Cross-selling various products and services. + Ensure that the New Accounts area delivers results with the highest quality and meets all audit expectations. + Prepare all documents based under the Bank's CIP/BSA and other Bank policies. + Be able to accompany Manager or Officers to customer calls. + Participate and contribute to the branch's overall goals. + Ensure that new accounts callbacks are completed accurately and timely within the Bank's guidelines. + Ensure that the new accounts pending documentation tickler reports are reviewed regularly, working with customers and/or officers to obtain missing documents within the Bank's assigned timelines. + Involved with interviewing and hiring decisions. + Prepare and deliver employee performance evaluations, goal planning, and counselings. + Manage, support, coach and train staff. + Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. + Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. + Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. + Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. + Performs other duties and projects as assigned. **WHAT YOU'LL BRING** + 5 years of new accounts and 7 years banking, including demonstrated supervisory or mentorship background is required + High School Diploma or equivalent is required + Associate's degree or higher is preferred + Extensive Treasury Management product knowledge and including full command of bank services, products, and internal systems is required + Mastery of all key branch systems; basic end-user knowledge of Word and Excel is required + Draws on broad experience to effectively handle multiple functions at the same time is required + Displays depth of regulatory requirements and risk controls; ability to manage increased complexity of staff or client relationship management, depending on branch size; review and be knowledgeable of departmental and human resource's policies & procedures is required + Ability to supervise, coach, motivate, and develop staff across varying levels; skills to interview and select, train, set goals for, and improve performance of team members; ability to lead team meetings is required + Excels in ability to look for growth opportunities to proactively suggest new products to existing clients in a solution driven way based on relationships, with ability to potentially highly complex client needs is required + Responsive; establishes and maintains relationships internally and externally by understanding needs; regularly leads, mentors and trains team members for success is required + Exceptional in engaging others with credibility and articulating confidence in style; listens to hear expressed and unexpressed needs and translate that to action; exceptional verbal and written communication skills is required + Actively seeking new challenges and opportunities to expand skill-set; influences team understanding of and successful acceptance of change is required + Drives results and high quality work of self and others; solves problems proactively; able to effectively manage risk, time and priorities using sound judgement and critical thinking is required + Manages their own risk as well as guiding the risk assessment and management of the broader branch; ability to recognize and develop a strategic plan to address risk and growth including reviewing work of others, developing a training plan and updates to staff about risk; thorough knowledge of risk management, compliance controls, and loss prevention is required + Coaches team to high levels of performance, sets team goals, and assists team in reaching career goals; recognize and address performance concerns of direct reports is required + Ability to look for and contribute to growth opportunities for the branch is required **HOW WE'LL SUPPORT YOU** + **Financial Security:** You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting. + **Health & Well-Being:** We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). + **Building & Supporting Your Family:** Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. + **Paid Time Away:** Eligible team members receive paid vacation days, holidays, and volunteer time off. + **Career Growth Opportunities:** To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more. **SALARY RANGE** The full-time base salary range for this position is $68,640.00 - $74,000.00 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor. Equal Opportunity Employer PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.
    $68.6k-74k yearly 37d ago
  • Veteran Service Manager

    Vocational Rehabilitation Spec 4.0company rating

    Customer service manager job in Santa Barbara, CA

    Job Description About VRSI: Vocational Rehabilitation Specialists, Inc. (VRSI) is committed to supporting military veterans through the Department of Labor's Homeless Veteran Reintegration Program (HVRP). With operations across multiple states, VRSI is dedicated to delivering courteous, quality, and professional services that empower veterans to achieve vocational success through individualized case management, employment readiness, and job placement support. Position Overview: The Lead Employment Specialist (LES) is the central figure responsible for office operations, veteran program performance, and overall compliance with Department of Labor and company policy. Leads are accountable for supervising staff, supporting outreach, managing office systems, ensuring adherence to performance benchmarks, and overseeing all grant-required deliverables. This position requires leadership, proactive oversight, and consistent communication with Regional Leads and other secondary support staff. Key Responsibilities: Client Assessment and Case Management: Ensure Employment Specialists (ES) conduct thorough assessments of veterans' barriers, skills, and readiness for employment. Oversee the development and monitoring of individualized employment plans and case progress. Monitor office-level performance related to enrollments, qualifications, placements, and retentions. Job Readiness Training: Ensure job readiness training is delivered effectively and consistently, including resume writing, interviewing, and job search skills. Oversee and support the facilitation of workshops and ensure training goals are met. Career Counseling and Support: Provide support and guidance to ES in delivering one-on-one vocational counseling to help veterans identify employment pathways. Monitor case notes and veteran progress toward employment goals, ensuring quality and accuracy. Job Placement Assistance: Direct ES efforts to build employer partnerships and develop job opportunities aligned with veteran skills and goals. Ensure veterans receive appropriate coaching and follow-up support through the hiring process. Office Management: Supervise all assigned ES, manage schedules, approve time off, and ensure compliance with company and DOL policies to ensure that all grant requirements such as eligibility, placements, training, and financial expenditures are met. Maintain accountability for all grant performance measures and reporting requirements. Coordinate with Regional Leads regarding corrective action if office metrics fall below threshold benchmarks. Employer Engagement: Guide ES in employer outreach and job development strategies to ensure employer needs are met while promoting veteran hiring. Facilitate coordination with employers across sectors aligned with regional labor market trends. Program Coordination and Reporting: Maintain accurate and up-to-date client records, case notes, and employment outcomes. Prepare and submit regular reports on program activities, outcomes, and grant compliance. Complete and submit quarterly reporting. Ensure all documentation meets internal and external audit standards. Community Collaboration: Coordinate with community partners, CoCs, veteran service providers, and other stakeholders to strengthen resource networks. Attend and represent the organization at mandatory outreach meetings and regional service provider coalitions. Maintain and review the office outreach plan, ensuring AARs and event tracking are completed and stored. Qualifications: Education: Bachelor's degree in social work, human services, counseling, or a related field preferred. Experience: Minimum of 1 year in a leadership role and at least 2 years of experience in workforce development, human services, or veteran services. Experience working with veterans or homeless populations is highly preferred. Skills & Abilities: Strong leadership and problem-solving skills Ability to evaluate and monitor performance data Effective written and verbal communication Knowledge of employment barriers facing veterans Proficient in Microsoft Office and data entry systems Ability to manage competing priorities and team workflow Compensation and Benefits: Hourly Rate: $26-$31 based on experience Paid Company Holidays Sick Time Paid Time Off Healthcare 401k
    $26-31 hourly 8d ago
  • Assistant Manager / Full Service Salon

    Fantastic Sams Cut & Color of Central California

    Customer service manager job in Orcutt, CA

    Come work in a busy salon where stylists can earn over $30 per hour with tips!!! Fantastic Sams Cut & Color has an immediate need for a Salon Assistant Manager / Cosmetologist who wants to join our fun, creative and busy salon and work in a team-oriented environment. You will be behind the chair and assist in leading day-to-day operations in the salon. WHY BECOME A PART OF OUR TEAM? Fantastic Sams Cut & Color is a local, family-owned salon that that offers advancement, creativity and cutting edge technology in a safe, comfortable, and exciting work environment! As part of a franchise system with over 45 years of excellence and 700+ salons, we are the world's largest full-service hair care salon. Fantastic Sams Cut and Color is a team-oriented, fun, and extremely creative salon where you can learn from some of the top educators in our industry about current and upcoming trends. We are looking for a Salon Assistant Manager that is excited to help lead a team creating beautiful styles that will help our guests look and feel FANTASTIC! Benefits: Hourly rate plus progressive pay with no limit on what you can earn Paid vacation and sick leave Free continuing education Referral bonuses Active marketing program to help your salon steady and valuable clientele Flexible schedules that support work-life balance Growth and advancement opportunities with a company that owns multiple salons Fun work environment with FANTASTIC rewards We are a full-service salon where every stylist can be creative Ownership culture - a chance to own the success of a salon and your career Your career will include: Assisting the management of the salon and the team Daily reinforcement of our strong team environment Working with the stylists everyday to empower them, assist them in their goals and show them how valued they are Working behind the chair with hair color and highlighting Working behind the chair with hair cutting for men, women and children Retail product sales What we are looking for in an Assistant Manager: A desire to keep up with current hair cutting and styling trends Willingness to take part in and encourage your fellow stylists to enroll in free education provided by Fantastic Sams Cut & Color Ability to work in a fast-paced, fun, busy atmosphere Valid California Cosmetology license Self-motivated, energetic, positive, and goal-oriented who always gives exceptional guest service and inspires our team to be the best they can be Basic computer skills (Ability to learn our Point of Sale system and use Google services) Previous salon experience Assistant Manager Responsibilities: Support goal setting and holding staff accountable for daily duties Keeping the team focused on their personal goals Assist as needed with scheduling stylists for shifts Opening and closing salon duties Assist in inventory control and ordering supplies Handling customer complaints to satisfaction Change your life and your career for the better at Fantastic Sams Cut & Color hair salons. Equal Opportunity Employer
    $30 hourly Auto-Apply 60d+ ago
  • Customer Service Supervisor / Human Resources Recruitment Coordinator

    All Ways Caring Homecare

    Customer service manager job in San Luis Obispo, CA

    Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Salary Range USD $20.00 - $21.00 / Hour
    $20-21 hourly Auto-Apply 19d ago
  • Financial Services Manager - San Luis Obispo

    Banc of California 4.6company rating

    Customer service manager job in San Luis Obispo, CA

    BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN THE OPPORTUNITY The Financial Services Manager is an exempt position and will manage all facets of the new accounts area, including the Financial Services Officers, in a branch that exceeds $250 million in deposits or houses multiple relationship managers. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. HOW YOU'LL MAKE A DIFFERENCE Handle all facets of the New Accounts area including opening new accounts, superseding accounts, ordering checks, cross selling various Bank services. Sensitive and responsive to the needs and priorities of both internal and external customers; identifies and takes appropriate action based on customer needs; establishes effective working relationship between the department, officers and customers. Ensure that appropriate suggestions are made based on each customer's or potential customer's needs about services/products that may be of interest to them Cross-selling various products and services. Ensure that the New Accounts area delivers results with the highest quality and meets all audit expectations. Prepare all documents based under the Bank's CIP/BSA and other Bank policies. Be able to accompany Manager or Officers to customer calls. Participate and contribute to the branch's overall goals. Ensure that new accounts callbacks are completed accurately and timely within the Bank's guidelines. Ensure that the new accounts pending documentation tickler reports are reviewed regularly, working with customers and/or officers to obtain missing documents within the Bank's assigned timelines. Involved with interviewing and hiring decisions. Prepare and deliver employee performance evaluations, goal planning, and counselings. Manage, support, coach and train staff. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. Performs other duties and projects as assigned. WHAT YOU'LL BRING 5 years of new accounts and 7 years banking, including demonstrated supervisory or mentorship background is required High School Diploma or equivalent is required Associate's degree or higher is preferred Extensive Treasury Management product knowledge and including full command of bank services, products, and internal systems is required Mastery of all key branch systems; basic end-user knowledge of Word and Excel is required Draws on broad experience to effectively handle multiple functions at the same time is required Displays depth of regulatory requirements and risk controls; ability to manage increased complexity of staff or client relationship management, depending on branch size; review and be knowledgeable of departmental and human resource's policies & procedures is required Ability to supervise, coach, motivate, and develop staff across varying levels; skills to interview and select, train, set goals for, and improve performance of team members; ability to lead team meetings is required Excels in ability to look for growth opportunities to proactively suggest new products to existing clients in a solution driven way based on relationships, with ability to potentially highly complex client needs is required Responsive; establishes and maintains relationships internally and externally by understanding needs; regularly leads, mentors and trains team members for success is required Exceptional in engaging others with credibility and articulating confidence in style; listens to hear expressed and unexpressed needs and translate that to action; exceptional verbal and written communication skills is required Actively seeking new challenges and opportunities to expand skill-set; influences team understanding of and successful acceptance of change is required Drives results and high quality work of self and others; solves problems proactively; able to effectively manage risk, time and priorities using sound judgement and critical thinking is required Manages their own risk as well as guiding the risk assessment and management of the broader branch; ability to recognize and develop a strategic plan to address risk and growth including reviewing work of others, developing a training plan and updates to staff about risk; thorough knowledge of risk management, compliance controls, and loss prevention is required Coaches team to high levels of performance, sets team goals, and assists team in reaching career goals; recognize and address performance concerns of direct reports is required Ability to look for and contribute to growth opportunities for the branch is required HOW WE'LL SUPPORT YOU Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting. Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more. SALARY RANGE The full-time base salary range for this position is $68,640.00 - $74,000.00 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.
    $68.6k-74k yearly 37d ago
  • Assistant Manager / Full Service Salon

    Fantastic Sams Cut & Color of Central California

    Customer service manager job in San Luis Obispo, CA

    Come work in a busy salon where stylists can earn over $30 per hour with tips!!! Fantastic Sams Cut & Color has an immediate need for a Salon Assistant Manager / Cosmetologist who wants to join our fun, creative and busy salon and work in a team-oriented environment. You will be behind the chair and assist in leading day-to-day operations in the salon. WHY BECOME A PART OF OUR TEAM? Fantastic Sams Cut & Color is a local, family-owned salon that that offers advancement, creativity and cutting edge technology in a safe, comfortable, and exciting work environment! As part of a franchise system with over 45 years of excellence and 700+ salons, we are the world's largest full-service hair care salon. Fantastic Sams Cut and Color is a team-oriented, fun, and extremely creative salon where you can learn from some of the top educators in our industry about current and upcoming trends. We are looking for a Salon Assistant Manager that is excited to help lead a team creating beautiful styles that will help our guests look and feel FANTASTIC! Benefits: Hourly rate plus progressive pay with no limit on what you can earn Paid vacation and sick leave Free continuing education Referral bonuses Active marketing program to help your salon steady and valuable clientele Flexible schedules that support work-life balance Growth and advancement opportunities with a company that owns multiple salons Fun work environment with FANTASTIC rewards We are a full-service salon where every stylist can be creative Ownership culture - a chance to own the success of a salon and your career Your career will include: Assisting the management of the salon and the team Daily reinforcement of our strong team environment Working with the stylists everyday to empower them, assist them in their goals and show them how valued they are Working behind the chair with hair color and highlighting Working behind the chair with hair cutting for men, women and children Retail product sales What we are looking for in an Assistant Manager: A desire to keep up with current hair cutting and styling trends Willingness to take part in and encourage your fellow stylists to enroll in free education provided by Fantastic Sams Cut & Color Ability to work in a fast-paced, fun, busy atmosphere Valid California Cosmetology license Self-motivated, energetic, positive, and goal-oriented who always gives exceptional guest service and inspires our team to be the best they can be Basic computer skills (Ability to learn our Point of Sale system and use Google services) Previous salon experience Assistant Manager Responsibilities: Support goal setting and holding staff accountable for daily duties Keeping the team focused on their personal goals Assist as needed with scheduling stylists for shifts Opening and closing salon duties Assist in inventory control and ordering supplies Handling customer complaints to satisfaction Change your life and your career for the better at Fantastic Sams Cut & Color hair salons. Equal Opportunity Employer
    $30 hourly Auto-Apply 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Lompoc, CA?

The average customer service manager in Lompoc, CA earns between $41,000 and $141,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Lompoc, CA

$76,000
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