Customer service manager jobs in Macon, GA - 291 jobs

At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today! Reporting: Reports directly to the General Manager Primary Responsibilities: - Manage the collections process - Counsel customers to gain timely lease/merchandise renewals - Confirm customer identification, collect money and obtain customer signatures on lease agreements - Contact customers who have not renewed merchandise agreements - Monitor customer payment history and habits and make recommendations to support the customer to ownership - Maintain customer contact over the phone and through home visits - Update customer information and maintain accuracy - Achieve monthly account goals - Review and close lease agreements with customers - Act as a key holder as necessary - Facilitate returns in collaboration with General Manager - Clean and certify merchandise in the cleaning station for all merchandise personally returned Qualifications/Requirements: - High energy, competitive leader - Two years of retail, restaurant, or related management experience - Two years of college or military preferred - Ability to relocated desired - Excellent interpersonal relationship skills for daily customer contact - Strong telephone manners - Neatly groomed, professional appearance - Valid driver's license - Strong technical skills or working knowledge of electronic products - Routinely lifting, loading, and "dollying" merchandise 50-300 pounds - Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing We Offer: - Extensive Training Programs and Excellent Potential for Upward Mobility - 5 day work week with ALL Sundays off! - Hourly wage + Bonus & Commission opportunities - Medical, Dental, Vision, & Life Insurance benefits - Matched 401K plan after 1 year - Paid Time Off - Paid Holidays - Employee Purchase Discounts - Referral Program

Job Scope: Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry. You will learn all aspects of our business and culture and use that knowledge to provide our customers with the best financial products and services to meet their individual financial needs. Complete our comprehensive training program and you will be managing your own branch soon. We are seeking driven individuals capable of handling multiple tasks while engaging with our customers in person and over the phone. Why should you work with us? Start your career with an industry leader where you will receive best-in-class Be on a fast track to success. We consistently promote from within. Work with a team of professionals who will ensure your Competitive wages with real advancement opportunities Majority company paid Health, Dental and Vision 401k Program Company Paid - Life and Disability Insurance 2 Weeks paid Vacation, 5 paid Holidays, 2 PTO days and 5 Sick days. 40hr Work Week - Monday thru Saturday Every Sunday Off $13.95 to $15.24 Per hour Monthly Bonus Potential Preferred Qualities and Experience: 1+ year conducting Phone Sales or Call Center experience. 1+ years Customer Service, Sales, Lending, or Collections experience 1+ years managing a small team or department. Teamwork mentality developed through team Some college or military experience General understanding of basic math and capability to Pleasant and inviting phone Minimum Required Education and Qualifications: High School Diploma or equivalent Must be able to work 40 hours per week, including Saturdays Satisfactory completion of pre-employment screenings Reliable form of personal transportation and valid Driver's License The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

DotCom Marketing works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience which engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. Job Description We are looking for a Customer Service Representative with strong Customer Service Skills to work for a busy marketing company based in Macon, GA. The successful applicant will be able to work as part of a growing friendly team. Experience with customer facing roles is an advantage but not essential. You will be working within an extremely dynamic and successful new business team developing existing and attracting new business where a flair for sales and customer development are vital. The Role: To provide the primary external business interface for customers and the external sales force. Providing a full range of customer service support services including pricing information, lead time inquiries and pro-active management of sales. Establishing and maintaining effective relationships with specific managers and end user customers. Participating in promotional and re-active sales campaigns will also be bart of the CRM / Customer Service Role. The Main Responsibilities of the Customer Service Role: Providing an excellent standard of Customer Service. Answering customers queries and questions. Sales reporting and tracking day to day progress Qualifications Successful candidates will possess the following attributes: Have good communication skills. Have good organizational skills. Be willing to take responsibility and accountability. Have experience of working alone and as part of a team. Hard working and have a problem solving attitude. You must be enthusiastic, motivated and willing to learn Previous experience is not essential as full training will be given, but office/retail/sales experience would be useful. If you feel you have the right skill set for this position please apply by clicking on the 'apply' button. Previous experience in the following is useful: Human resources, recruiting, entry level, marketing, sales, entry level marketing, marketing rep, field representative, floor supervisor, independent consultant, inside sales, inside sales representative, international sales account manager, internet sales manager marketing account manager, account representative, sales representative, market research, marketing, national account manager, national sales manager, regional sales manager, sales & marketing administrator, sales & marketing manager, sales account manager, sales administrator, sales analyst, sales and marketing, customer service, advertising, sports marketing, sports, restaurant and hospitality industry, retail, cashier, promotional sales, business marketing management, client relations, publishing sales, mortgage sales, loan officer, outside sales, direct sales, sales professional, sales associate, small business marketing, telemarketing Marketing, business management skills, Promotions, Sports, Sales, Public Relations, Entry Level Sales Manager, Administrative Assistant, Receptionist, Entry Level, Assistant, Advertising, Supervisor, customer response, Office Manager, management, business Executive, Sales, Manager, Entry-Level Marketing, business sales development, General Sales, Entrepreneur, Advertising, Inventory, part time retail, part time hotel, valet, Entry level sales rep, Team player, Sports-oriented, entry level sales, New grad entry level management, Part-time, Full-time, business experience, business administration, small business administration, international business, small business management, global business, business sales marketing, marketing business opportunity, business marketing & development, business marketing & advertising, business manager, professional development, s development manager, business consulting manager, management, supervisor, coach, leader, consultant, consulting for businesses, management consulting, supervising businesses, business and communication management, Customer care, sales, customer relations, server, host, hostess, bartender, waiter, waitress, busboy customer acquisition, customer response, customer renewal, customer research, customer effectiveness, customer relationship management, marketing research, marketing programs, promotional marketing, marketing management, businesspeople, labour, labor Additional Information All your information will be kept confidential according to EEO guidelines.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. Responsible for performing store manager duties in their absence. Partners with the store manager to recruit, train, coach, develop and supervise all crew members. Reviews all corporate communications and reacts accordingly. Partners with the entire store leadership team in merchandising procedures and World Recovery. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS High School Graduate or equivalent. College experience preferred. Minimum 2 years of management experience Excellent verbal and written communication skills Ability to multi-task Creative thinking Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS Frequently operate cash register Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet Frequently ascend/descend ladders in order to retrieve and put away stock Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Property: Adrian on Riverside Style: Garden-Style Unit count: 244 Responsibilities * Supervise and/or perform maintenance service requests including electrical, plumbing, carpentry, HVAC and heating systems, appliances, flooring, windows and window treatments, roofing, fireplaces, ceiling fans, walls and ceilings, locks, stairs, and other physical structures * Develop standards for the cleanliness and overall appearance of the property * Directly supervise Service Technicians and Groundskeeper * Oversee vendors required to maintain the property * Delegate and complete resident work orders in a timely manner * Be available to work on an on-call basis, including weekends and nights Experience * Minimum three (3) years maintenance experience in the multifamily industry * 1-2 years supervisory experience * Refrigeration certification (type 2 or universal) * CPO certification (if required in the state and location applied) * HVAC (Required) * Valid drivers license and dependable transportation Physical Requirements * To work outdoors in the climate of the region that the property is located. * To be able to safely use manual and power tools weighing up to 40 pounds * To be able to safely carry, set-up and climb ladders and sections of scaffolding weighing up to 125 pounds, which reach heights of 40 feet * To assist in the safe and proper transportation and set-up of appliances, furniture, building materials, tools, supplies, and equipment up to 250 pounds. Such transportation will require the use of hand trucks and may necessitate the climbing of flights of stairs. About us Allegiant-Carter Management (a Carter Funds Company), is a Tampa, FL based professional property management company, servicing multifamily communities in the Southeast U.S. Backed by over 200 years of real estate experience, Allegiant-Carter Management expertly manages high-quality multifamily properties providing concierge-like services in beautifully maintained communities our residents are happy to call HOME. What we can offer * Competitive compensation * Excellent benefits package including medical, dental, vision and other ancillary products * Retirement savings 401(k) plan * Generous holiday and vacation package * Professional development assistance

Job Description Property: Adrian on Riverside Style: Garden-Style Unit count: 244 Responsibilities Supervise and/or perform maintenance service requests including electrical, plumbing, carpentry, HVAC and heating systems, appliances, flooring, windows and window treatments, roofing, fireplaces, ceiling fans, walls and ceilings, locks, stairs, and other physical structures Develop standards for the cleanliness and overall appearance of the property Directly supervise Service Technicians and Groundskeeper Oversee vendors required to maintain the property Delegate and complete resident work orders in a timely manner Be available to work on an on-call basis, including weekends and nights Experience Minimum three (3) years maintenance experience in the multifamily industry 1-2 years supervisory experience Refrigeration certification (type 2 or universal) CPO certification (if required in the state and location applied) HVAC (Required) Valid drivers license and dependable transportation Physical Requirements To work outdoors in the climate of the region that the property is located. To be able to safely use manual and power tools weighing up to 40 pounds To be able to safely carry, set-up and climb ladders and sections of scaffolding weighing up to 125 pounds, which reach heights of 40 feet To assist in the safe and proper transportation and set-up of appliances, furniture, building materials, tools, supplies, and equipment up to 250 pounds. Such transportation will require the use of hand trucks and may necessitate the climbing of flights of stairs. About us Allegiant-Carter Management (a Carter Funds Company), is a Tampa, FL based professional property management company, servicing multifamily communities in the Southeast U.S. Backed by over 200 years of real estate experience, Allegiant-Carter Management expertly manages high-quality multifamily properties providing concierge-like services in beautifully maintained communities our residents are happy to call HOME. What we can offer Competitive compensation Excellent benefits package including medical, dental, vision and other ancillary products Retirement savings 401(k) plan Generous holiday and vacation package Professional development assistance

is March 2026. Leads and supervises team responsible for enterprise network management and operations activities including network development, network adequacy, and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. JOB QUALIFICATIONS Job Duties: * Oversees national Molina network management and operations function and team. Responsible for the daily operations of the department, including leading and supporting various enterprise-wide provider services activities including education, outreach and resolving provider inquiries. * Develops and deploys strategic network planning tools to drive provider services and contracting strategy across the enterprise. * Facilitates strategic planning and documentation of network management standards and processes. * Develops standards and resources to help Molina health plans successfully develop and refine cost-effective and high-quality strategic provider networks, establishing both internal and external long-term partnerships. * Collaborates with health plan network leadership and operations teams and functional business unit stakeholders to lead and/or support various provider services functions and strategic initiatives with an emphasis on developing and implementing standards, resources, tools and best practices sharing across the organization. * Develops and deploys strategic network planning tools to drive provider services and contracting strategies across the organization; facilitates planning and documentation of network management standards and processes for all line of business. * Oversees national network management and operations provider contracting strategies - identifying specialties and geographic locations to concentrate resources for purposes of establishing a sufficient network of participating providers to serve the health care needs of Molina members. * Oversees and leads the functions of the external provider representatives, including developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards. * Assists with ongoing enterprise-wide provider network development and the education of contracted network providers regarding various health plan procedures and claims payment policies. * Develops and implements tracking tools to ensure timely issue resolution and compliance with all network-related standards. * Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g. claims and encounter data, eligibility, reimbursement, and provider website). * Serves as a resource to support health plam initiatives and help ensure regulatory requirements and strategic goals are realized. * Ensures appropriate cross-departmental communication of provider network initiatives and contracted network provider issues. * Designs and implements enterprise-wide programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and health plans. * Develops and implements enterprise-wide strategies to increase provider engagement in Healthcare Effectiveness Data Information Set (HEDIS) and quality initiatives. * Provides matrixed team support including: new markets provider/contract support services, resolution support, and national contract management support services. * Builds, drafts and/or performs provider communications, training and education programs for internal staff, external providers, and other stakeholders. * Develops and implements strategies to reduce member access grievances with contracted enterprise providers. * Engages enterprise-wide contracted network providers regarding cost-control initiatives, medical cost ratio (MCR), non-emergent utilization, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) to positively influence future trends. * Ensures compliance with applicable company/plan business requirements including state/federal statutes, government sponsored program requirements, and network access standards. * Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration. Job Requirements: * At least 5 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience. * Understanding of the health care delivery system, including government-sponsored health plans. * Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. * Previous experience with community agencies and providers. * Organizational skills and attention to detail. * Ability to manage multiple tasks and deadlines effectively. * Interpersonal skills, including ability to interface with providers and medical office staff. * Experience with preparing and presenting formal presentations. * Project management experience. * Ability to work in a cross-functional highly matrixed organization. * Effective verbal and written communication skills. * Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications: * Management/leadership experience. * Contract negotiation experience. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $80,168 - $128,519 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand-listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020 - Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits. Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine. Summary As a Service Supervisor at CS Living, you will oversee and perform technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the CS Living's standards for cleanliness, appearance, safety and overall functionality. Primary Responsibilities Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards and code requirements Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies and practicing the correct use of tools and equipment Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency Knowledge and Skills Requirements High School diploma, GED, or related experience and/or training Team members must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring device Demonstrated ability to apply principles of logical thinking to define and correct problems Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company and answer questions related to department operating policies Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager's use Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative and legal documents Work Hours Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property). Work Location Onsite at our properties. Incumbents work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Compensation & Benefits Competitive wage and Performance-Based Bonuses 100% Employee Paid Healthcare Premiums $35/Per Paycheck Cell Phone Reimbursement 120 Paid Time Off (PTO) Hours 20% Housing Discount Professional development opportunities Equal Opportunity Employer At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don't hesitate to let us know.

New PERMANENT Support Services Manager position (Oversees Phlebotomy, send outs and POC, must have MT ASCP, 10k sign on)position at a beautiful, highly-rated facility in the state of GA! Permanent, full time position Excellent pay and full benefits Requirements: Background in lab Impressive work ethic and ability to work in an efficient manner Desire to succeed and be employed at a top healthcare facility -- Shift: many different schedules available! Inquire for more details. Pay rate: Very competitive. Specific salary to be determined after interview This is a permanent, full-time position with great pay and FULL BENEFITS. Click APPLY today. If you are interested in learning more about this job, or if you are a healthcare professional looking for a new position in any capacity, contact Marina - call/text 617-430-7080 or email your resume to marina@ka-recruiting.com Or book a 5 minute phone call here: https://calendly.com/marinaka/job-opportunity-information-meeting

Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

Department: Service Reports to: Corporate Service Manager Supervises: Service Clerks/Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employees Purpose: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities: Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company's internal and external credit policies. Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position Communicates to Corporate Service Manager on location facility needs and improvements related to service. Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance. Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service. Experience, Education, Skills and Knowledge: Experience managing others preferred Knowledge of Turf and Handheld Equipment preferred Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Excellent customer service skills High School Diploma or equivalent experience

Salary: Position: Full Time Status: Exempt Summary/Objective: The Surgical Services, OR Manager provides leadership, oversight, and daily operational management of all perioperative services within the Critical Access Hospital Operating Room, including pre-operative, intra-operative, post-anesthesia recovery, sterile processing, and surgical scheduling and all outpatient infusion services provided through Surgical Services or perioperative departments. This position functions as a working manageractively participating in patient care, circulating, assisting, and troubleshooting equipment and instrumentation while ensuring safe, high-quality surgical care and regulatory compliance. The Manager is responsible for staffing, performance improvement, inventory management, equipment maintenance coordination, surgeon collaboration, and maintaining efficient patient flow. This role requires strong clinical expertise, hands-on technical ability, and the ability to lead a small, high-performing OR team. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Function as a working manager by circulating, assisting, or scrubbing as needed to maintain safe staffing and workflow. Facilitate daily huddles, OR scheduling meetings, and communication with surgeons, anesthesia, and hospital leadership. Ensure regulatory and accreditation readiness, including CMS, OSHA, AORN, AAMI, infection control, and hospital policies. Oversee perioperative safety processes, including environmental safety, equipment checks, surgical counts, and time-outs. Coordinate care across pre-op, intra-op, and post-anesthesia recovery, ensuring smooth patient flow and adherence to standards. Provide real-time troubleshooting for OR equipment including towers, cameras, scopes, autoclaves, anesthesia machines, and electrosurgical units. Ensure all equipment is functioning properly before each case and support staff with correct setup and usage. Partner with BioMed and vendors to manage preventive maintenance, repairs, and equipment replacement planning. Oversee proper functioning, cleaning, storage, and maintenance of all instrumentation and equipment. Participate in training, simulations, and education related to new equipment or surgical procedures. Oversee surgical scheduling, case coordination, and block utilization. Manage procurement, inventory control, implants, instrumentation, and supply maintenance. Manage vendor relationships, consignment items, and pricing negotiations with Materials Management. Assist with planning for capital purchases and equipment upgrades. Oversee outpatient infusion services, ensuring appropriate staffing, clinical oversight, scheduling coordination, infection control, documentation, and compliance with applicable regulations and hospital policies. Plan, develop, implement, evaluate, and direct Surgical Services programs and activities according to applicable laws and standards. Develop and update departmental policies and procedures; communicate and ensure compliance. Supervise and evaluate surgical personnel; administer coaching, performance evaluations, and corrective actions as needed. Recruit, hire, onboard, and train surgical services staff; ensure adequate staffing levels. Provide staff education and maintain ongoing competency validation. Promote positive employee relations, teamwork, communication, and a culture of safety. Lead or participate in departmental and organizational quality improvement activities. Maintain infection control standards and ensure safe, clean, and compliant environments. Support preparation for inspections and surveys; assist with Plans of Correction and follow-up requirements. Prepare leadership reports on volume, productivity, quality measures, and staffing needs. Ensure accurate documentation, charge capture, and billing compliance Coordinate care and communication with patients, families, medical staff, nursing staff, and interdisciplinary teams. Respond to and resolve patient or family concerns related to surgical services. Interact with and support surgeons and anesthesia providers to ensure efficient surgical workflow and high-quality care. Participate in special projects, meetings, and committees as assigned. Contribute to the growth of surgical services by supporting surgeon recruitment and expansion of case volume. Work surgical services shifts as necessary to ensure coverage and maintain clinical competency. Competencies: Financial Management. Business Acumen. Communication proficiency. Ethical Conduct. Leadership Performance Management. Personal Effectiveness/Credibility Problem Solving/Analysis. Strategic Thinking. Technical Capacity. Supervisory Responsibility: This position is responsible for the direct supervision of all surgical services staff. This positions responsibilities include: interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Work Environment: This job operates in a professional office environment along with working in surgical operating suites. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and some mechanical equipment. The employee is occasionally exposed to a variety of patient conditions and elements. The noise level is moderate to quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift or move objects and patients weighing over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Type/Expected Hours of Work: This is a full time position. Days and hours of work are Monday through Friday; hours are flexible based on the job duties demand. Evening and weekend work may be required based on the needs of the position/job duties. This position requires administrative on call responsibilities to be rotated within nursing management team. Travel: This position may require some travel. Travel may be outside the local area and overnight. Required Education and Experience: Graduate of an accredited school of professional nursing in the state of Georgia; valid license as Registered Nurse in the state of Georgia. Current, valid AHA Healthcare Provider training (BCLS and ACLS). At least four to five years management experience required. At least three years supervisory experience. Preferred Education and Experience: Minimum 35 years of perioperative experience in an OR setting; CAH or small rural hospital experience strongly preferred. Prior leadership or charge nurse experience required; formal management experience preferred. Strong understanding of sterile processing, instrumentation, and OR equipment troubleshooting. Advance nursing degree; Masters prepared preferred. Prefer AORN certification. Additional Eligibility Requirements: None required for this position. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee of the job. Duties, responsibilities, and activities may change at any time with or without notice.

WHO WE ARE KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We - more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple. One of the KNAPP's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions. WHAT YOU GET TO DO Be the customer-facing voice for Knapp Inc. You are responsible for all communication between our Customer and your team and the Director RBS Operations. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer as deemed necessary. It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer's locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP's, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escalate the issues in compliance with the agreed-upon escalation procedures. Leadership Overview: Provide strategic leadership and guidance to Resident Site Engineering Manager and team Carry out leadership responsibilities in accordance with the organization's policies and applicable laws Perform ultimate site supervision and leadership Oversee candidates in the process of interviewing, hiring, and training of potential site team Plan, assign, and direct work Be responsible to appraise performance of first level management team Reward and disciplining employees as the leader of the leadership team Address complaints and assist in providing appropriate resolutions as and when needed Job Summary: Lead and manage a team to provide first-class maintenance; support in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers location Reporting to the Director RBS Operations , the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer Create a safety culture in all activities undertaken by you and your site team Essential Functions and Responsibilities: This position requires a wide range of responsibilities including, but not limited to, the following: Provide excellent customer service to strengthen Knapp's reputation Provide value that our Customer can see and understand Gain a positive reputation by providing a rapid and effective support Manage site budgets and associated commercial activities Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA) Oversee, as an on-site representative, all system improvements and installations Oversee all training requirements, both technical and regulatory Mentor, coach, teach and develop on-site staff and resources Increase the scope and efficiency of Knapp's support solutions Be an effective manager focused on team development Provide guidance to your team to work against timeframes to complete reactive repairs Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments Provide monthly summary and detailed reports covering commercial and technical activities Improve the service level and optimize resource utilization through adoption of industry best-practices Manage through direct reports the provision of quality support and maintenance services of all live information systems Plan and implement system security policy Manage through direct reports the daily activities of all personnel Appreciate and value cultural diversity Promote alignment of Material Handling Equipment (MHE) maintenance objectives Resolve any resourcing issues beyond the Resident Site Manager's control or responsibilities Champion internal Maintenance Team review meetings Manage process improvements to ensure that the delivery of services increases customer satisfaction Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return Develop and manage maintenance budgets and cost projections Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers Provided leadership in the management of maintenance interfacing with Knapp's nominated supplier(s) and sub-supplier(s) Ensure that every team member fully understands the commercial implications of any decision they make Accountable for Quality, Health, and Safety within the maintenance scope Monitor and update the MHE risk register Continually assess and fulfil the supplier's resource requirements Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules Assist with the identification and monitoring of the MHE Maintenance Team's interfaces Liaise with the Customer's Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work Assess and report MHE progress and attendance at the meetings Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures Approve revised MHE documents, drawings and correspondence prior to their issue Manage MHE and the Maintenance Cost Plan (MCP) Monitor progress of associated sub-suppliers Ensure timely supply of the MHE maintenance hardware Assist with MHE Quality, Health, and Safety within the MHE maintenance scope Continue the MHE Health and Safety File Accountable for the ultimate correctness and proper allocation of all spares inventory Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope Participate in work-related performance training and individual improvement programs Perform other duties as required that are commensurate with the role Responsible for responding to and addressing emergency calls WHAT YOU HAVE Authorization to work in the U.S. Passport or ability to obtain passport Work on weekends and/or overtime as required Professional office etiquette is required at all times Occasional travel required Physical requirements may include: sitting, squatting, walking, reaching out to arm's length, reaching over-head, lifting between 50-100 pounds, and reading WHAT YOU WILL GET Industry competitive compensation Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with employer match and no vesting! Paid Vacation & Holidays Paid Parental Leave Subsidized child-care Tuition Reimbursement Pet Insurance Corporate Social Responsibility including recycling, sustainability, and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

The Dining Services Director coordinates the work of others, operates industrial kitchen equipment, follows recipe instructions, assists in preparation and serving of meals and supervises the complete dining operation while maintaining a friendly and professional attitude. The Dining Services Director conducts himself or herself in a manner that reflects favorably on themselves and The Fellowship Family. This person should be guided by principles of courtesy, consideration for others, and honesty. The candidate must ensure proper preparation, presentation, and tase of well balanced, nutritional meals for breakfast, lunch, dinner, snacks and special diets each day. Develop menus that fit resident needs and preferences as well as coordinate with Fellowship Home care staff and other managers in meeting the residents' needs.

DotCom Marketing works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience which engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. Job Description We are looking for a Customer Service Representative with strong Customer Service Skills to work for a busy marketing company based in Macon, GA. The successful applicant will be able to work as part of a growing friendly team. Experience with customer facing roles is an advantage but not essential. You will be working within an extremely dynamic and successful new business team developing existing and attracting new business where a flair for sales and customer development are vital. The Role: To provide the primary external business interface for customers and the external sales force. Providing a full range of customer service support services including pricing information, lead time inquiries and pro-active management of sales. Establishing and maintaining effective relationships with specific managers and end user customers. Participating in promotional and re-active sales campaigns will also be bart of the CRM / Customer Service Role. The Main Responsibilities of the Customer Service Role: Providing an excellent standard of Customer Service. Answering customers queries and questions. Sales reporting and tracking day to day progress Qualifications Successful candidates will possess the following attributes: Have good communication skills. Have good organizational skills. Be willing to take responsibility and accountability. Have experience of working alone and as part of a team. Hard working and have a problem solving attitude. You must be enthusiastic, motivated and willing to learn Previous experience is not essential as full training will be given, but office/retail/sales experience would be useful. If you feel you have the right skill set for this position please apply by clicking on the 'apply' button. Additional Information All your information will be kept confidential according to EEO guidelines.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. QUALIFICATIONS * High School Graduate or equivalent. * College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

is March 2026.** Leads and supervises team responsible for enterprise network management and operations activities including network development, network adequacy, and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. **JOB QUALIFICATIONS** **Job Duties:** - Oversees national Molina network management and operations function and team. Responsible for the daily operations of the department, including leading and supporting various enterprise-wide provider services activities including education, outreach and resolving provider inquiries. - Develops and deploys strategic network planning tools to drive provider services and contracting strategy across the enterprise. - Facilitates strategic planning and documentation of network management standards and processes. - Develops standards and resources to help Molina health plans successfully develop and refine cost-effective and high-quality strategic provider networks, establishing both internal and external long-term partnerships. - Collaborates with health plan network leadership and operations teams and functional business unit stakeholders to lead and/or support various provider services functions and strategic initiatives with an emphasis on developing and implementing standards, resources, tools and best practices sharing across the organization. - Develops and deploys strategic network planning tools to drive provider services and contracting strategies across the organization; facilitates planning and documentation of network management standards and processes for all line of business. - Oversees national network management and operations provider contracting strategies - identifying specialties and geographic locations to concentrate resources for purposes of establishing a sufficient network of participating providers to serve the health care needs of Molina members. - Oversees and leads the functions of the external provider representatives, including developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards. - Assists with ongoing enterprise-wide provider network development and the education of contracted network providers regarding various health plan procedures and claims payment policies. - Develops and implements tracking tools to ensure timely issue resolution and compliance with all network-related standards. - Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g. claims and encounter data, eligibility, reimbursement, and provider website). - Serves as a resource to support health plam initiatives and help ensure regulatory requirements and strategic goals are realized. - Ensures appropriate cross-departmental communication of provider network initiatives and contracted network provider issues. - Designs and implements enterprise-wide programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and health plans. - Develops and implements enterprise-wide strategies to increase provider engagement in Healthcare Effectiveness Data Information Set (HEDIS) and quality initiatives. - Provides matrixed team support including: new markets provider/contract support services, resolution support, and national contract management support services. - Builds, drafts and/or performs provider communications, training and education programs for internal staff, external providers, and other stakeholders. - Develops and implements strategies to reduce member access grievances with contracted enterprise providers. - Engages enterprise-wide contracted network providers regarding cost-control initiatives, medical cost ratio (MCR), non-emergent utilization, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) to positively influence future trends. - Ensures compliance with applicable company/plan business requirements including state/federal statutes, government sponsored program requirements, and network access standards. - Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration. **Job Requirements:** - At least 5 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience. - Understanding of the health care delivery system, including government-sponsored health plans. - Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. - Previous experience with community agencies and providers. - Organizational skills and attention to detail. - Ability to manage multiple tasks and deadlines effectively. - Interpersonal skills, including ability to interface with providers and medical office staff. - Experience with preparing and presenting formal presentations. - Project management experience. - Ability to work in a cross-functional highly matrixed organization. - Effective verbal and written communication skills. - Microsoft Office suite and applicable software programs proficiency. **Preferred Qualifications:** - Management/leadership experience. - Contract negotiation experience. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $80,168 - $128,519 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Job Description Department: Service Reports to: Corporate Service Manager Supervises: Service Clerks/Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employees Purpose: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities: Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company's internal and external credit policies. Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position Communicates to Corporate Service Manager on location facility needs and improvements related to service. Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance. Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service. Experience, Education, Skills and Knowledge: Experience managing others preferred Knowledge of Turf and Handheld Equipment preferred Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Excellent customer service skills High School Diploma or equivalent experience Powered by JazzHR pB0313cEgQ

Position: Full Time Status: Exempt Summary/Objective: The Surgical Services, OR Manager provides leadership, oversight, and daily operational management of all perioperative services within the Critical Access Hospital Operating Room, including pre-operative, intra-operative, post-anesthesia recovery, sterile processing, and surgical scheduling and all outpatient infusion services provided through Surgical Services or perioperative departments. This position functions as a working manager-actively participating in patient care, circulating, assisting, and troubleshooting equipment and instrumentation while ensuring safe, high-quality surgical care and regulatory compliance. The Manager is responsible for staffing, performance improvement, inventory management, equipment maintenance coordination, surgeon collaboration, and maintaining efficient patient flow. This role requires strong clinical expertise, hands-on technical ability, and the ability to lead a small, high-performing OR team. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Function as a working manager by circulating, assisting, or scrubbing as needed to maintain safe staffing and workflow. Facilitate daily huddles, OR scheduling meetings, and communication with surgeons, anesthesia, and hospital leadership. Ensure regulatory and accreditation readiness, including CMS, OSHA, AORN, AAMI, infection control, and hospital policies. Oversee perioperative safety processes, including environmental safety, equipment checks, surgical counts, and time-outs. Coordinate care across pre-op, intra-op, and post-anesthesia recovery, ensuring smooth patient flow and adherence to standards. Provide real-time troubleshooting for OR equipment including towers, cameras, scopes, autoclaves, anesthesia machines, and electrosurgical units. Ensure all equipment is functioning properly before each case and support staff with correct setup and usage. Partner with BioMed and vendors to manage preventive maintenance, repairs, and equipment replacement planning. Oversee proper functioning, cleaning, storage, and maintenance of all instrumentation and equipment. Participate in training, simulations, and education related to new equipment or surgical procedures. Oversee surgical scheduling, case coordination, and block utilization. Manage procurement, inventory control, implants, instrumentation, and supply maintenance. Manage vendor relationships, consignment items, and pricing negotiations with Materials Management. Assist with planning for capital purchases and equipment upgrades. Oversee outpatient infusion services, ensuring appropriate staffing, clinical oversight, scheduling coordination, infection control, documentation, and compliance with applicable regulations and hospital policies. Plan, develop, implement, evaluate, and direct Surgical Services programs and activities according to applicable laws and standards. Develop and update departmental policies and procedures; communicate and ensure compliance. Supervise and evaluate surgical personnel; administer coaching, performance evaluations, and corrective actions as needed. Recruit, hire, onboard, and train surgical services staff; ensure adequate staffing levels. Provide staff education and maintain ongoing competency validation. Promote positive employee relations, teamwork, communication, and a culture of safety. Lead or participate in departmental and organizational quality improvement activities. Maintain infection control standards and ensure safe, clean, and compliant environments. Support preparation for inspections and surveys; assist with Plans of Correction and follow-up requirements. Prepare leadership reports on volume, productivity, quality measures, and staffing needs. Ensure accurate documentation, charge capture, and billing compliance Coordinate care and communication with patients, families, medical staff, nursing staff, and interdisciplinary teams. Respond to and resolve patient or family concerns related to surgical services. Interact with and support surgeons and anesthesia providers to ensure efficient surgical workflow and high-quality care. Participate in special projects, meetings, and committees as assigned. Contribute to the growth of surgical services by supporting surgeon recruitment and expansion of case volume. Work surgical services shifts as necessary to ensure coverage and maintain clinical competency. Competencies: Financial Management. Business Acumen. Communication proficiency. Ethical Conduct. Leadership Performance Management. Personal Effectiveness/Credibility Problem Solving/Analysis. Strategic Thinking. Technical Capacity. Supervisory Responsibility: This position is responsible for the direct supervision of all surgical services staff. This position's responsibilities include: interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Work Environment: This job operates in a professional office environment along with working in surgical operating suites. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and some mechanical equipment. The employee is occasionally exposed to a variety of patient conditions and elements. The noise level is moderate to quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift or move objects and patients weighing over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Type/Expected Hours of Work: This is a full time position. Days and hours of work are Monday through Friday; hours are flexible based on the job duties demand. Evening and weekend work may be required based on the needs of the position/job duties. This position requires administrative “on call” responsibilities to be rotated within nursing management team. Travel: This position may require some travel. Travel may be outside the local area and overnight. Required Education and Experience: Graduate of an accredited school of professional nursing in the state of Georgia; valid license as Registered Nurse in the state of Georgia. Current, valid AHA Healthcare Provider training (BCLS and ACLS). At least four to five years management experience required. At least three years supervisory experience. Preferred Education and Experience: Minimum 3-5 years of perioperative experience in an OR setting; CAH or small rural hospital experience strongly preferred. Prior leadership or charge nurse experience required; formal management experience preferred. Strong understanding of sterile processing, instrumentation, and OR equipment troubleshooting. Advance nursing degree; Masters prepared preferred. Prefer AORN certification. Additional Eligibility Requirements: None required for this position. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee of the job. Duties, responsibilities, and activities may change at any time with or without notice.