Customer service manager jobs in Madera, CA - 246 jobs

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Job Description within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Fresno, CA, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: ******************************************************************************* Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor's degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000-152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Job TitleCustomer Success Manager (Fresno/Sacramento) Job Description Your role: Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solution-covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components. Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips' presence within the account. Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, and transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption. Serving as a trusted advisor, linking customer objectives to Philips' comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations. You're the right fit if: You've acquired 5+ years of experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar. Hospital healthcare or med device industry experience is required. Your skills include: Strong executive influence and cross-functional leadership. Knowledge of tools such as Salesforce to evaluate, manage and present KPIs out to leadership. A deep understanding of hospital networks and workflows. Hospital patient monitoring knowledge is highly preferred. You have a bachelor's or master's degree in business administration, Customer Relationship Management (or equivalent) or 9 + years in a similar role. A current Gainsight certification is a plus. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You're an excellent written and verbal communicator, with proficiency in developing presentations and reports. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in CA is $176,000 to $201,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Fresno or Sacramento, CA. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Job Description Who We Are: Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we're no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, and Colorado! Since our genesis, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria. Overview: The Customer Care Manager plays a key role in ensuring our homeowners have an exceptional experience, from move-in readiness to warranty support and beyond. This position oversees all aspects of the Customer Care Department, leading a team that delivers quality assurance, clear communication, and responsive service that builds trust and inspires homeowners to recommend us to friends and family. This role requires strong communication, cross-department collaboration, and a balance of operational excellence with hands-on customer engagement. Key Responsibilities: Oversees the development, implementation, and distribution of warranty protocols, including limited warranty policy, quality assurance templates, walk-through paperwork, 4-week and year-end walks, disclaimers, post move-in forms, certified communications, and related materials. Provides continuing mentoring, coaching, and leadership training both individually and in group settings. Collaborates with other departments on house readiness, align builder/buyer purchase expectations, schedule QA appointments, and warranty interactions with department, trades, buyers and homeowners. Interfaces with construction to remedy noted items at Quality Assurance check points including buyer final sign-off. Provides guidance for homeowner education in areas such as energy-saving features, utility system performance, building science, and construction defect litigation. The development of troubleshooting guidelines to differentiate between homeowner maintenance and builder warranty. Gives practical direction on the application of written performance standards and industry practices such as building code, SB800, and Residential Construction Performance Guidelines. Supports staff education on Newstar, Zendesk and Build-Pro processes to ensure accurate coding, distribution, tracking, and homeowner sign-offs. Fosters strong relationships with trade partners in each region and community, ensuring accountability to established Trade Partner Work Order guidelines. Reviews and approves all billable expenses, including Purchase Orders with a focus on reducing builder costs. Oversees protocols of all phases of water damage assessment, remediation, build-back, and financial accountability. Acts as the liaison to legal counsel in matters relating to defect lawsuits and other such needs. Oversees the documentation and storage of all department processes. Provides leadership in achieving high Eliant response rates, survey scores, and homeowner referrals. Promotes consistency in the application of department process across all regions. Ensure appropriate staff coverage for after-hours, holidays and PTO time off. Other duties as assigned. Qualifications: Minimum 5 years of experience in Customer Service, preferably with a homebuilder or related industry. Experience in the residential construction industry preferred. Excellent written and verbal communication skills. Proficient in Microsoft applications such as Outlook, Word, and Excel. Working knowledge of ticketing software such as Newstar, Zendesk, and Build-Pro. Solid understanding of industry practices and performance standards. Strong aptitude for working with internet tools such as A.I. to acquire solutions. Relationship driven approach with excellent interpersonal skills, including conflict resolution. Solutions-oriented leader who fosters teamwork, and is committed to quality outcomes. Delivers on personal goals and holds team accountable to defined goals. Strong organizational skills driven by ownership of department and company goals. Valid driver's license and clean driving record required. Why Work for Trumark? Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table. We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water. Exceptional Medical Benefits (100% Employee + 60% Dependent). 401k with company matching, we are helping you plan for future retirement. A monthly health / wellness stipend just for you. EEO Statement At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training. Statement to Outside Staffing Agencies Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $69,817.69

Requisition ID # 169635 Job Category: Compliance / Risk / Quality Assurance Job Level: Manager/Principal Business Unit: Electric Engineering Work Type: Hybrid About PG&E Pacific Gas and Electric Company (PG&E) delivers safe, reliable, and clean energy to nearly 16 million people in Northern and Central California. We are committed to building a sustainable energy future and fostering a culture of safety, integrity, and innovation. Position Summary PG&E is seeking an experienced business professional to lead the Visual Management & Insight Services Team. As the Manager of Visual Management & Insight Services, you will establish and lead a high-performing team dedicated to transforming compliance and operational data into actionable insights and visual management tools. This role brings deep technical, regulatory, and operational expertise to develop and refine advanced analytics processes, deliver executive storytelling, and drive adoption of visual management practices across Electric Compliance and Risk. The VMIS Manager sets the strategy for advanced analytics, ensures data integrity, and strengthens PG&E's safety culture and compliance posture by delivering clear, compelling narratives and visual management that reinforce the company's commitment to “Everyone and Everything is Always Safe.” Your leadership will strengthen PG&E's safety culture and compliance posture by delivering clear, compelling narratives and dashboards that reinforce the company's commitment to “Everyone and Everything is Always Safe.” Through your leadership, you will advance enterprise learning, transparency, and continuous improvement, support strategic decision-making, and foster a culture of innovation and accountability. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. A reasonable salary range is: Minimum Base Salary (Bay Area) $136,000.00 Mid Base Salary (Bay Area) $184,000.00 Maximum Base Salary (Bay Area) $232,000.00 Minimum Base Salary (California) $129,000.00 Mid Base Salary (California) $175,000.00 Maximum Base Salary (California) $220,000.00 Responsibilities Data & Analytics Strategy Define and execute a comprehensive analytics roadmap aligned with compliance and risk priorities. Establish governance frameworks for data integrity, quality assurance, and ethical AI use. Drive continuous improvement in analytics processes and reporting efficiency. Advanced Analytics & AI Integration Lead development of predictive and prescriptive models to identify compliance risks and emerging trends. Implement AI/ML tools for anomaly detection, pattern recognition, and automated insights. Ensure compliance with regulatory standards in all analytics and AI applications. Executive Reporting & Visualization Deliver compelling dashboards and executive-ready presentations using BI tools (Power BI/Tableau). Translate complex analytics into clear, actionable insights for senior leadership. Present complex compliance and operational insights to diverse audiences - from executives to technical teams - ensuring data‑driven narratives are tailored, accessible, and actionable. Team Leadership & Development Manage and mentor a team of data analysts and visualization specialists. Build capabilities in advanced analytics, AI-driven insights, and executive communication. Build strong partnerships and foster alignment with leaders and peer teams by driving collaboration, shared priorities, and cohesive execution. Qualifications Minimum : BA/BS in Business, Analytics, Engineering, or related field. 8 years of experience with electric utility or related programs. 5 years of experience as a program or project manager. Desired : Master's degree in a technical or legal field. 10+ years of experience in compliance, analytics, or performance reporting, including 3+ years in leadership roles. Proven ability to lead teams and influence senior stakeholders. Proven ability to prepare materials for and effectively communicate/present highly complex findings to senior and executive leaders with clarity, gain consensus on path forward. Strong expertise in data storytelling, visual management, and executive communication. Familiarity with compliance frameworks (FSG, COSO, NIST, SOX) and regulatory bodies (CPUC, FERC, WECC). Experience implementing Lean Visual Management in a regulated environment. Advanced proficiency in BI tools (Power BI/Tableau) and presentation design. Working knowledge of SQL and data governance concepts. Knowledge of AI/ML concepts and their application in compliance analytics. Proven experience standing up new teams from concept through steady state. Certification and Licenses: Certified Compliance & Ethics Professional (CCEP) Lean Six Sigma Certification. Project Management Professional (PMP) Professional Engineer (P.E.)

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of the store manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure. Responsibilities Leads the work activities of department team members, PT, and Temporary including: Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. Ensures markups or markdowns are taken according to company directives. Greets and assists customers with inquiries and purchases utilizing a cash register to process payments and refunds and resolves escalated customer issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed, including cash, checks, and credit/debit cards. Coordinates the work activities of team members, including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures. Receives and verifies orders and completes store reports. May be a key holder and responsible for opening and/or closing the store. Understands and processes website orders, including picking merchandise and shipping orders. Maintains neat and clean store and work areas. May assist other team members with completing the work of the department. Performs other duties as assigned. Pay Range $12.00-$24.33/hour

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE'RE LOOKING FOR The Commercial Lines Service Leader, Xpress oversees the department and serves as the direct liaison to the Commercial Lines - Xpress Leadership team. The Service Leader develops and trains the Team Advocates, Account Managers and Client Service staff, addresses escalated client issues, and provides performance coaching to team members. A GLIMPSE INTO YOUR DAY Supervises the department, serving as a mentor and resource. Leads team meetings and regular 1:1s for development and goal alignment. Works closely with the Team Advocates, meeting with them on a regular basis to give and receive feedback and needed information. Conducts annual performance reviews, goal setting and provides continuous feedback to team members. Participates in the hiring and interview process and provides recommendations for new hires. Coordinates internal resources, including training, broking, and risk control. Trains team members on duties, expectations, standards, and policies. Audits and reviews these areas regularly as set by service standards; identifies/coordinates additional employee training as needed. Immediately and effectively partners with Service Team Leadership and Human Resources to address and resolve performance concerns. Provides feedback to service team leadership about service structure to improve performance and productivity. Reviews and approves time and attendance entries. Acts as a secondary contact for carriers and underwriters, addressing coverage questions and providing guidance. Occasionally assists in account maintenance and resolves escalated client service issues promptly. Assists team with cross-sell opportunities in line with client retention. Ensures internal timelines and metrics are met. Stays updated on industry information, new products, legislation, coverage, and technology, and shares this with the department. Recommends and implements process improvements. Performs other projects, duties, and tasks, as assigned. WHAT SUCCESS LOOKS LIKE IN THIS ROLE A Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals that have insurance designations (e.g., CISR, CIC, CPCU). High school diploma or equivalent required. Four-year degree preferred. A minimum of 8 years' account management experience in the insurance industry with a focus on commercial lines of coverage is required. Experience using EPIC and AMS360 strongly preferred. Demonstrated leadership and team management skills. Strong analytical and mathematical skills. Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions. In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs. Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others. Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications. Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures. Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation. WHY CHOOSE RELATION? Competitive pay. A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. Career advancement and development opportunities. . Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. . $68,000.00 - $133,000.00

Store - FRESNO-BLACKSTONE, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.50 - $23.00 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Promotes and supports the hospital mission and values. Responsible for the day-to-day operations of a unit/department. Has first line accountability for outcomes and satisfaction. Participates in hiring/counseling/firing and completing annual evaluations of staff. Responsible for staff development activities. Facilitates effective organization of staff, equipment, supplies, and time. Effectively supervises unit/department through delegation of tasks. Anticipates the future course of the individual customer and unit/department/customer load. Is the resource for the staff and customers. Is responsible for the implementation of quality initiatives and compliance with regulatory agencies. 2+ to 5 years experience RN license Current BLS, ACLS, PALS certifications Knowledge of Title XXII, JCAHO, HIPAA and DHS regulations Charge nurse and/or nursing supervision experience preferred IDEAL CANDIDATE Compassionate nurse with leadership capability. Willingness to work in a faith-based organization who emphasizes spiritual healing in addition to physical and mental healing. Additional Information All your information will be kept confidential according to EEO guidelines.

Join the BuildAbility Team as the Lead ILS Mentor Are you someone who finds joy in assisting others in reaching their goals? Do you prefer being out in the community rather than confined to a desk? Currently, we're on the lookout for a Lead ILS Mentor to support participants and staff in our Independent Living Services Program by ensuring high-quality service delivery, assisting with administrative and reporting tasks, and mentoring new staff. Why work with us: Meaningful Mission: Be a part of a team that's transforming lives and empowering individuals within the community. Our mission is to carve out a space for individuals with developmental and intellectual disabilities, encouraging them to envision a life without limitations and then guiding them toward turning that vision into a reality. Inclusive Environment: Join an organization that values diversity, anti-racism, and inclusion in all aspects of our work. Comprehensive Benefits: Enjoy competitive compensation starting at $21.00 - $23.00/hour, along with a generous benefits package. If our values align with yours, then this opportunity is tailor-made for you! As the Lead ILS Mentor, you will: Provide individualized support to participants in home and community settings to build life skills and increase independence. Maintain an independent part-time caseload of CFS and ILS participants by self-scheduling in collaboration with participants and their families, submitting timely weekly schedules, and maintaining a coverage percentage of available service hours. Assist participants with activities of daily living, including but not limited to: budgeting, income reporting, benefits management, community access, appointment coordination, correspondence, healthy living, safety awareness, and any other areas outlined in their Individualized Service Plan (ISP). Coordinate and monitor services for CFS participants, ensuring effective communication with families and other service providers, supporting advocacy, and linking participants to community resources aligned with their Person-Centered Plans. Accurately record all required case documentation and timekeeping in the electronic visit verification (EVV) system, including goal implementation, progress notes, and participant signatures for verification. Provide input on ISP goals in collaboration with participants and their circle of support; provide feedback to ILS leadership to inform the creation of ISP reports. Meet with participants to discuss progress toward their ISP goals and provide detailed feedback to ILS Leadership to support the development of progress and annual reports. Perform quality assurance checks and spot checks of case documentation to ensure alignment with program standards, compliance requirements, and best practices; report any discrepancies or corrective actions needed to ILS leadership. Serve as a mentor and provide guidance to new DSPs, assisting in their training and shadowing to ensure they understand program protocols and expectations. Lead the planning and facilitation of large group ILS events and small group program visits to promote participant engagement and community integration. Schedule: Full-time Variable schedule Work Location: Sylmar, CA Traveling position Compensation: Starting at $21.00- $23.00/hour (dependent upon prior experience and qualifications). Benefits: 90% coverage for Medical and 100% coverage for Dental and Vision insurance 100% Employer Paid Life Insurance for up to 2X the annual salary with Reliance Standard Paid vacation starting at 2 weeks per year 56 hours of paid sick leave 12 paid holidays per year 1 floating holiday per year Mileage Reimbursement 403(b) retirement savings plan Employee Assistance Program Qualifications: High school diploma or DEG equivalent required. Associate's Degree in a Human Services field OR 3 years of experience in the developmental disabilities service system. Familiarity with regional center funded services, preferred. Proof of Criminal Background Clearance. Valid Driver's License and proof of automobile insurance. Strong written and interpersonal communication skills. Tech-comfortable, with confidence using Microsoft Office Suite and electronic verification systems. BuildAbility is an equal opportunity employer. We are committed to anti-racism, diversity, and inclusion in our workplace environment, stakeholder engagement, and participant support. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR AFc2gaOuox

Job DescriptionHolt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, service, and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. THIS POSITION IS LOCATED IN MODESTO CA/GALLO, SUMMARY Holt of California is seeking a qualified Material Handling Service Manager with overall responsibility for the service department and all service department employees. Supervises and coordinates activities of workers engaged in repairing material handling equipment including all types of forklifts and compact construction equipment. ESSENTIAL FUNCTIONS Directs overall service department operations. Assists technicians in diagnosing malfunctions in machinery and equipment. Closely manage the work in progress including: closing work orders, ensuring warranty processes are followed, complete service bulletins, and ensuring all other key areas of work order management are kept up to date. Make changes to working conditions and use of equipment to increase efficiency of the department. Initiate or suggest plans to motivate staff to achieve established work and safety goals. Studies production schedules and estimates staffing requirements for completion of job assignments. Regularly communicate company policies to staff and enforces safety regulations. Recommend measures to improve methods, equipment, performance, and quality of product. Analyzes and resolves work problems, or assists staff in solving work problems. Initiates marketing programs to increase business. Responsible to set and meet budget and market plans. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Supervises employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employee; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. The noise level in the work environment is usually loud. COMPENSATION Pay Range: $75,000 - $85,000 Annually Pay Range Dependent on Knowledge, Skills, and Ability. Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development. Apply at ************** Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Privacy Policy #zip

A successful Assistant Clinic Services Manager must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health (LCH) deliver the best quality of care and excellent service to our patients and their families. The Assistant Clinic Services Manager (ACSM) is an exempt, leadership-level role responsible for directing and managing all non-licensed clinic staff-including front office staff and Medical Assistants-while supporting the Clinic Services Manager (CSM) in all aspects of clinic operations. The ACSM plays a critical role in ensuring efficient daily operations, exceptional patient experience, compliance readiness, and a positive team culture at assigned clinic site(s). Essential Functions, Duties, and Responsibilities The Assistant Clinic Services Manager is an On-site position. Hours will be 12pm - 9pm Monday through Thursday and 8am - 4pm Saturday. Plus additional hours as needed. This ACSM serves as a hands-on operational leader responsible for managing non-licensed clinic staff, overseeing workflows, coordinating daily operations, resolving issues, and supporting the overall function of the clinic. The ACSM exercises independent judgment and decision-making to lead staff, maintain operational flow, and uphold organizational standards. Operational Leadership & Oversight * Oversee daily clinic operations, patient flow, check-in throughput, appointment volumes, and schedule optimization. * Act as the on-site operational lead in the absence of the Clinic Services Manager. * Serve as a liaison between providers, frontline staff, and departments such as Quality, Risk, IT, and HR. * Direct and adjust staff assignments, break schedules, rooming workflows, and problem-solve patient throughput barriers. * Lead and actively participate in daily huddles and operational meetings; identify issues and propose improvement opportunities. * Conduct routine clinic readiness checks (cleanliness, supplies, equipment function, and safety conditions). * Manage submission of operational work orders and supply requests. * Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership. * Supports the overall needs of the health clinics by working flexible or extended hours when necessary. * Supports the needs of LCH by traveling to all clinic sites as needed. * Demonstrates competence with the mission, vision, and values of the organization to provide quality healthcare to those served in the community. * Other work-related duties as assigned. Duties and responsibilities may be added, deleted, or changed at any time at the direction of leadership, formally or informally, either verbally or in writing. * Maintains confidentiality and respect for all sensitive information. * Displays a positive, professional, and respectful demeanor at all times towards employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for LCH. People & Team Management * Provide direct supervision, coaching, and performance evaluation to all non-licensed clinic staff, including front office and Medical Assistants. * Manage onboarding, orientation, competency development, and ongoing training for staff. * Provide daily coaching, mentoring, direction, and performance support. * Approve and manage time and attendance and PTO requests. * Monitor attendance to ensure adequate staffing. * Contributes to the LCH team by promoting positive staff interactions and maintaining open communication with other programs and departments. * Elevate employee relations concerns appropriately to the CSM and HR. * Displays a positive, professional, and respectful demeanor at all times towards employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for LCH. Quality, Safety & Compliance * Ensure compliance with HRSA, FTCA, HIPAA, OSHA, CLIA, infection control, and internal policies. * Oversee completion of logs, checklists, incident reports, safety drills, and staff training documentation. * Participate in internal audits, chart reviews, quality improvement projects, and corrective action plans. * Responsible for maintaining operational readiness for inspections and regulatory surveys. Patient Experience * Serve as the escalation point for patient service concerns or access requiring prompt resolution. * Address and resolve patient issues, service delays, and concerns professionally and timely. * Oversee patient flow, call handling expectations, waiting room experience, and service recovery processes. * Coordinate interpreter needs, outreach activities, and patient engagement efforts as needed. Administrative & Reporting Support * Maintain operational reporting, dashboards, and compliance logs. * Monitor daily volumes, no-show rates, cancellations, and access-related metrics. * Identify and implement process improvements to enhance operational efficiency. * Oversee supply management, inventory control, and support budget stewardship as directed by the CSM. * Assist with preparing materials for inspections, regulatory reporting, contracts, and provider onboarding. Education, Knowledge, Skills, and Abilities Education and Experience * High school diploma or equivalent required. * Higher education preferred in a related field of study, healthcare, or business. A combination of education will be considered. * Minimum 2 years experience required; FQHC experience strongly preferred. * Supervisory experience leading a healthcare team is preferred. License/Certification * Possess a valid driver's license * Current Basic Life Support (BLS) required from the AHA. Knowledge, Skills, and Abilities * Bilingual in English and Spanish preferred. * Ability to provide effective guidance and training to clinic team. * Have the leadership ability to integrate multi-disciplinary teams. * Strong working knowledge of FQHC operational framework. * Excellent written and verbal communication skills. * Excellent interpersonal skills with the ability to work with a diverse population. * Ability to handle multiple functions. * Ability to lead a team and follow through on assignments with minimal direction. * Supports the needs of LCH by traveling to all clinic sites as needed. * Participate in QA/QI initiatives as required for overall organization improvement and patient experience improvement. * Proficient with Microsoft products, EHR systems (NextGen preferred) and other IT requirements. * Must be able to travel to all clinic sites as needed.

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. Amazon is seeking Transportation Area Managers to work throughout the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Key responsibilities include: - Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas - Streamline logistics in the operation through the implementation of standard work and team leadership - Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates - Proactively identify and lead process improvement initiatives and Lean tools Supervisory Responsibilities: You and your team of Transportation Associates are responsible for Amazon customers receiving their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. In addition, one of the most important aspects of your job is to lead change at internet speed because innovation has made us the global company that we are today. Amazon offers competitive packages, growth potential and a challenging and inclusive work environment. Basic Qualifications - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications - 1+ years of performance metrics, process improvement or lean techniques experience - Experience managing a team of 20+ employees - Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) - Excellent customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. - Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Fresno, CA, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: ******************************************************************************* Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor's degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000-152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Who We Are: Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we're no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, and Colorado! Since our genesis, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria. Overview: The Customer Care Manager plays a key role in ensuring our homeowners have an exceptional experience, from move-in readiness to warranty support and beyond. This position oversees all aspects of the Customer Care Department, leading a team that delivers quality assurance, clear communication, and responsive service that builds trust and inspires homeowners to recommend us to friends and family. This role requires strong communication, cross-department collaboration, and a balance of operational excellence with hands-on customer engagement. Key Responsibilities: Oversees the development, implementation, and distribution of warranty protocols, including limited warranty policy, quality assurance templates, walk-through paperwork, 4-week and year-end walks, disclaimers, post move-in forms, certified communications, and related materials. Provides continuing mentoring, coaching, and leadership training both individually and in group settings. Collaborates with other departments on house readiness, align builder/buyer purchase expectations, schedule QA appointments, and warranty interactions with department, trades, buyers and homeowners. Interfaces with construction to remedy noted items at Quality Assurance check points including buyer final sign-off. Provides guidance for homeowner education in areas such as energy-saving features, utility system performance, building science, and construction defect litigation. The development of troubleshooting guidelines to differentiate between homeowner maintenance and builder warranty. Gives practical direction on the application of written performance standards and industry practices such as building code, SB800, and Residential Construction Performance Guidelines. Supports staff education on Newstar, Zendesk and Build-Pro processes to ensure accurate coding, distribution, tracking, and homeowner sign-offs. Fosters strong relationships with trade partners in each region and community, ensuring accountability to established Trade Partner Work Order guidelines. Reviews and approves all billable expenses, including Purchase Orders with a focus on reducing builder costs. Oversees protocols of all phases of water damage assessment, remediation, build-back, and financial accountability. Acts as the liaison to legal counsel in matters relating to defect lawsuits and other such needs. Oversees the documentation and storage of all department processes. Provides leadership in achieving high Eliant response rates, survey scores, and homeowner referrals. Promotes consistency in the application of department process across all regions. Ensure appropriate staff coverage for after-hours, holidays and PTO time off. Other duties as assigned. Qualifications: Minimum 5 years of experience in Customer Service, preferably with a homebuilder or related industry. Experience in the residential construction industry preferred. Excellent written and verbal communication skills. Proficient in Microsoft applications such as Outlook, Word, and Excel. Working knowledge of ticketing software such as Newstar, Zendesk, and Build-Pro. Solid understanding of industry practices and performance standards. Strong aptitude for working with internet tools such as A.I. to acquire solutions. Relationship driven approach with excellent interpersonal skills, including conflict resolution. Solutions-oriented leader who fosters teamwork, and is committed to quality outcomes. Delivers on personal goals and holds team accountable to defined goals. Strong organizational skills driven by ownership of department and company goals. Valid driver's license and clean driving record required. Why Work for Trumark? Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table. We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water. Exceptional Medical Benefits (100% Employee + 60% Dependent). 401k with company matching, we are helping you plan for future retirement. A monthly health / wellness stipend just for you. EEO Statement At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training. Statement to Outside Staffing Agencies Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.

Job DescriptionDescription: Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements: MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: *********************************

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.