Customer service manager jobs in Matteson, IL - 2,741 jobs

To lead, mentor and direct customer success teams to ensure optimal customer experiences, drive customer satisfaction and ensure timely and effective CS processes. Our VP, Customer Success must manage all major order channels and processes, such that they can effectively understand KPIs, budget planning and management, necessary resource allocations, recommend process improvements, identify, plan and execute automation initiatives, and effectively and directly perform triage for process failures and escalations. This technology-driven role must also balance deep departmental knowledge with a broader understanding of cross‑departmental operations and business goals, to effectively drive change across the organization. Being customer‑centric, technologically innovative and assertive with a strong interpersonal skillset is critical for success in this role. Benefits Health Insurance Dental & Vision Insurance Life Insurance Medical & Childcare Flexible Spending Accounts Education Assistance 401(k) with Matching Fitness Bank Pre‑tax Transit Program PTO Bank Paid Holidays Paid Diversity Days Volunteer Time Off Referral Bonus Program Competitive wage ($135,000- 150,000 annually) Hybrid work schedule Core Responsibilities & Principle Accountabilities Partner collaboratively & build healthy relationships with individuals across the organization. Keep up‑to‑date on the latest technology and CS trends. Responsible for CS service expansions, including new CS support programs, new business plans and/or domains. Responsible for sufficiently understanding and project managing technology and automation implementations. These must include system integrations through EDI, CXML and APIs, as well as automations through intention‑based chatbots, ERP workflows, AI/Agentic studios or other automation technologies for data processing, customer experience & triage. Responsible for leading system upgrades and conversions, where they impact CS processes or resources. This includes directing test plans, reviewing new processes and providing effective direction for optimization-it is critical to understand and plan initial implementations that have clear end‑states, to avoid sub‑optimization long‑term. Ongoing data analysis, statistical analysis & reporting of CS metrics. Effective budget management & managing reasonable operational costs. Define and implement team objectives. Develop specific short‑term and long‑term plans and programs, together with supporting budget requests. Responsible for all resources and business performance of Customer Success, including effective hiring, training oversight and planning, incident resolution, attendance adherence, and throughput of all virtual and human resources. Provide coaching to direct reports regarding management skills, motivational and accountability techniques, and effective process and automation development. Develop plans for new technology. Develop and implement corporate policy regarding customer initiatives. Consult with all segments of management responsible for policy or action. Ensure compliance within area of responsibility. Analyze data on a continual and ongoing basis for process improvement. Implement ISO & QA processes & improvement efforts. Develop new short‑term and long‑term business initiatives for CS, for continuous improvement (CI). Personal review of every escalation and determination of additional CI requirements. Regularly reviews team performance and reporting. Work travel when required, up to 10% of work availability. Knowledge/Skills/Competencies Effective budget management skills & budgets. Ability to draft proposals and statements of work. Ability to understand, plan and direct automations that depend on technologies commonly used in Customer Relationship Management. Ability to work overtime when needed. Ability to work as an individual contributor as well as a strategic leader. Ability to support sales efforts that include CS support services. Ability to manage multiple projects simultaneously. Account management skills. Excellent presentation skills. Proven track record in Customer Service. Success in developing, motivating and leading a high‑performance CS team. Strong customer focus. Strong focus on automation and technology. Ability to manage change. Team oriented. Excellent verbal communication skills. Problem solving skills. Ability to see the “big picture.” Ability to set goals and meet them. Ability to handle pressure and meet deadlines. Ability to analyze complex operational problems, develop innovative solutions, and align them with the organization's strategic objectives. Strong critical thinking skills. Ability to read & interpret documents. Ability to read & understand financial statements. Good organizational skills. Project management skills. Education/Training/Experience College Degree or equivalent experience. Master's Degree helpful. 10+ years progressive CS or operations experience. 5+ years experience managing CS teams. ISO experience. Technology Must have advanced computer use skills Highly proficient keyboard skills Highly proficient with MS Office suite General familiarity with PC triage, low‑level troubleshooting, research, etc. Highly proficient with CRM and ERP systems. Some exposure to automation technologies EDI, CXML, APIs, Scripting CRM‑based SLA notifications AI/Agentic studios, Workflows, etc. Some exposure to analytics Power BI Jet Reports Platform dashboards Other reporting tools. Supervisory Responsibilities CS Team Leads CS Representatives EEO Employer - Veterans and IWD are strongly encouraged to apply Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to equal opportunity in all aspects of employment. We intend to provide reasonable accommodations to qualified employees and applicants as required by law. Requests for accommodations should be made in writing to Jay Hollins at ************************. #J-18808-Ljbffr

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Exelon Corporation, Bank of America, United Airlines, or Northwestern University among many other leading organizations in the Chicago area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking - Customer Success - Data Analytics - IT Support - Project Management - Business Operations - Network Security & Support - Application Development Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

A rising company in CNC machinery is seeking a Senior Technical Manager to supervise engineers, improve operational standards, and ensure product quality. The ideal candidate will have at least 10 years of engineering experience and expertise in CNC machinery. This role involves both office management and site visits, with opportunities for salary progression and participation in the company's growth. Competitive salary of £50,000-£60,000 depending on experience. #J-18808-Ljbffr

Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships. Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams. What you will do: Adhere to, train and advise team in areas of Customs Brokerage Regulations. Monitor team performance against Company standards and department goals, regular audit of shipment documents and accounting. Monitor problem files and implement corrective action when needed. Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing. Monitor staff training needs; identify and develop training objectives. Conduct regular staff meetings; communicate department goals and expectations. Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved. Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Escalate any unresolved issues or risks before they materially impact RUSA Work closely with other departments and branches to deliver a high level of service to customers. Perform other duties as assigned Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015). What you bring: Licensed Customs House Broker preferred At least 7 years' experience as an entry writer Ability to work with demanding deadlines in a high-pressure environment Proven analytical and problem-solving skills Excellent communication skills, both verbal and written Excellent team building skills and ability to work independently Good planning and organizational skills; ability to multitask and be a self-starter Proven reliability MS Word, Excel, PowerPoint experience required What we offer: At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally: Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority. 401(k) Plan with Company Match - We're invested in your future and help you save for retirement. Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered. Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way. If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together. Apply now and shape the future of logistics with us! For further information about the position or the application process, please reach out to: Mark Aulisio Talent Acquisition Manager *********************** More information on ***************

A leading optical retail company seeks a Domiciliary Audiology Partner in Chicago. This role offers a competitive package, including a guaranteed salary and profit-sharing. You will have the freedom to lead your own business while receiving dedicated support. Ideal candidates should possess HCPC registration, a passion for patient care, and strong leadership skills. This position offers flexibility and considerable professional growth opportunities. #J-18808-Ljbffr

On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company near Elk Grove Village, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction. 7:30am-4:00pm Compensation: $80k-$100k + 0%-20% of the base salary based on performance 3 days in office 2 days WFH Medical, Dental, Vision, 401k 15 Days PTO Responsibilities: • Build and maintain strong relationships • Monitor and manage customer credit in collaboration • Supervise customs declarations and clearance processes • Lead and manage the assigned product team • Review sales contracts and purchase orders • Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork. • Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms. • Identify and recommend improvements to operational procedures Requirements: • Must have manufacturing experience •Proven experience in a supervisory role within customer service or related fields. • Exceptional communication and interpersonal skills • Ability to manage and prioritize multiple tasks while maintaining attention to detail. • Familiarity with preparing and reviewing contracts, invoices, and other trade-related documentation. • Proficiency in managing customer credit and payment follow-ups. • Experience in customs declaration and clearance processes. • Analytical skills to identify risks and implement solutions for process improvements. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Power Up Your Career with Makita USA!!! At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication. Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970. Job Summary Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs. Salary $80,000 - $90,000 per year plus bonus potential Essential Job Duties To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Embraces and promotes brand values while delivering customer care principles. Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions. Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service. Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory. Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers. Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text. Displays or demonstrates products using samples or catalogs and emphasizes features and benefits. Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities. Prepares weekly and monthly activity reports for the assigned territory. Presents, discusses, and understands Corporate Sales Programs. Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request. Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Skills Required Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly. Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed. Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance. Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions. Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills. Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information. Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans. Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments. Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed. Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public. Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word. Bilingual - Spanish preferred. Applicants must live in or near the assigned territory. Must be able to safely operate a moving vehicle. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This position works out of a company vehicle and makes several stops throughout the day. Travel Occasional travel is expected, including overnight stays. Education and/or Experience Desired The requirements listed below represent the knowledge, skills, and abilities required: Bachelor's degree in business management or sales (preferred but not required). Minimum of three years of previous management experience in sales or service. Valid driver's license with a safe driving history. Physical Demands The physical demands described here are representative of those required to perform the essential job functions: Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Regular standing, walking, stooping, bending, and reaching above the head. Frequent sitting. Occasional lifting, pushing, or pulling up to 70 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to ascend and descend stairs. Continuous reach to sort miscellaneous items. Physically and mentally able to work in environments with strict deadlines and multiple projects. Our Benefits Include: 🔹 Health & Wellness Medical, Dental, and Vision insurance options after 30 days of employment Flexible spending accounts (FSA) & Health Savings Accounts (HSA) Employee assistance program (EAP) for mental health and well-being Paid subscription to Headspace and 5 other members of your choice 💰 Financial Security Competitive pay & performance-based incentives Branded company vehicle provided 401(k) retirement plan with company match Basic Term Life insurance is 100% company paid Long term Disability Coverage 100% company paid Disability Coverage Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans. ⏳Work-Life Balance Paid time off (vacation, sick leave, and 13 paid holidays) Employee discounts on Makita tools and accessories - because we know you love quality tools! 🚀Career Growth & Development Training programs Tuition reimbursement Internal promotion opportunities Collaborative, innovative work environment Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence! 📢 Explore Opportunities & Apply Today! Disclaimer This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs. Equal Opportunity Statement The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).

✨Finance & Accounting Services Manager (Chicago) / LAW FIRM EXPERIENCE REQUIRED Seeking a Finance & Accounting Services Manager to join our team in Chicago. This is a manager-level role focused on streamlining and project managing finance and accounting functions across multiple U.S. offices. What You'll Do: Drive initiatives to standardize budgeting and financial reporting across all U.S. offices. Collaborate with local office teams and global finance to ensure quality control and process improvements. Lead projects that enhance efficiency and scalability in finance operations. Act as a key resource for training, troubleshooting, and implementing best practices. What This Role Is (and Isn't): Project management focus: You'll manage processes and initiatives, not people. No direct reports-this is about impact through collaboration and leadership, not traditional people management. What We're Looking For: Bachelor's degree in Accounting or related field. 5+ years of management experience

The Organisation Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team. Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland. What is the purpose of this role? This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America. The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America. This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry Service Manager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders. The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers. Reporting Structure This role reports to the President of North America, Combilift. Responsibilities Manage the field service personnel who perform Aftersales support including on-site installation, and technical support. Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning. Address customer enquiries, resolve issues and obtain customer feedback proactively. Demonstrate outstanding customer service through high quality support and integrity at the work environment. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations. Oversee the scheduling and training of field service representatives to meet objectives. Assist in interviewing and hiring new professionals. Proven track record in the material handling Industry. Typically requires 3+ years of managerial experience.

A leading food service management company is seeking a General Manager in the Chatham Neighborhood of Chicago. This role focuses on leading daily food service operations, training and mentoring staff, and strengthening relationships with clients. Candidates should have strong financial acumen, expertise in safety compliance, and a collaborative leadership style. The position offers a comprehensive benefits package and fair compensation based on experience and education. Join a community dedicated to improving quality of life for all. #J-18808-Ljbffr

The purpose of this role is to lead and manage customer analysis deep dives, execute the strategies outlined by senior leadership, and manage the day-to-day communication with clients.**:**JOB DESCRIPTION:**Analytics Innovation Team**Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Our Analytics Innovation team is at the forefront of implementing cutting-edge artificial intelligence solutions, from sophisticated agentic AI systems to enterprise-scale LLM deployments, with particular expertise in **conversational analytics and text-to-SQL systems** that transform how our clients engage with their data and customers.The AI Engineering Lead is a critical senior technical leadership role within our growing practice. This position sits at the intersection of **technical architecture**, **implementation excellence**, and **innovation leadership** for complex AI systems. You will be responsible for designing and building production-grade AI solutions that leverage the latest technology, agentic architectures, and cloud-native infrastructure, with a strong focus on **natural language interfaces** and **data democratization** through conversational insights.We are looking for a deeply technical leader who combines hands-on engineering expertise with strategic thinking about AI system design, including semantic layer architecture and SQL generation quality. You'll work closely with the client and our technical team to translate business requirements into scalable, reliable AI systems while establishing best practices that ensure successful deployments across our client base.**Responsibilities:*** **Architect and build enterprise-scale AI systems** including agentic workflows, RAG architectures, conversational analytics platforms, and text-to-SQL solutions that are built to scale* **Design and implement semantic layers** that enable accurate natural language to SQL translation across complex enterprise data warehouses in Databricks, Snowflake, or AWS platforms* **Lead MLOps/DevOps practices** for AI systems including CI/CD pipelines, infrastructure as code, automated testing frameworks, and production monitoring solutions* **Develop robust evaluation frameworks** including golden datasets for text-to-SQL accuracy, agent quality metrics, and comprehensive system performance benchmarks* **Design data architectures** for AI systems including knowledge base design, vector databases, retrieval optimization, semantic modeling, and real-time data pipelines* **Build conversational insights systems** following proven methodologies: requirements gathering, semantic layer implementation, evaluation framework creation, and successful client handoff* **Own the technical roadmap** for AI capabilities including evaluation of emerging technologies, proof of concepts for new approaches, and strategic partnerships with cloud providers* **Lead technical client engagements** as the engineering SME for complex implementations, providing architectural guidance for both traditional AI and conversational analytics deployments* **Establish engineering standards** for prompt engineering, SQL generation quality, model selection, and guardrails implementation that ensure consistent, high-quality AI experiences* **Mentor and develop** a team of AI engineers while fostering a culture of technical excellence and continuous learning**Experience:*** **5+ years** of software engineering experience with at least **2 years focused on AI/ML systems** in production environments, preferably including text-to-SQL or conversational analytics implementations* **Deep hands-on experience** building LLM-based applications including prompt engineering, RAG implementations, multi-agent systems, and natural language interfaces for data* **Proven expertise** in cloud platforms **(AWS/Azure/GCP)** with specific experience in **Databricks** (Unity Catalog, Genie) or **Snowflake** (Cortex, Native Apps) highly preferred* **Strong background** in MLOps practices and data engineering including semantic layer design, SQL optimization, and evaluation pipeline implementation* **Experience with modern AI stack** including vector databases, orchestration frameworks (LangChain, LlamaIndex), and specialized evaluation tools for conversational AI quality* **Track record** of building high-throughput, low-latency systems that handle enterprise scale, including text-to-SQL systems with high accuracy rates* **Production experience** with multiple LLM providers and understanding of their trade-offs for various use cases including SQL generation* **Demonstrated ability** to translate complex business requirements into technical architectures and lead cross-functional teams through implementation**Qualifications:****Education:*** Bachelor's degree in Computer Science, Engineering, or related field; Master's degree preferred**Technical Skills:*** Expert-level **Python programming** and software engineering best practices* Strong **SQL proficiency** and experience with query optimization across multiple platforms* Experience with **semantic layer tools** (Unity Catalog, AWS Glue Data Catalog) and metadata management* Strong experience with containerization (Docker, Kubernetes) and microservices* Proficiency in infrastructure as code (Terraform, CloudFormation)* Familiarity with front-end technologies for full-stack AI applications**AI/ML Expertise:*** Deep understanding of transformer architectures and LLM capabilities/limitations* Experience with text-to-SQL evaluation metrics (execution accuracy, semantic correctness)* Knowledge of fine-tuning approaches and retrieval-augmented generation (RAG)* Understanding of AI safety, bias mitigation, and responsible AI practices**Leadership Skills:*** Proven ability to lead technical teams and drive architectural decisions* Excellence in technical documentation and knowledge sharing* Strong presentation skills with ability to communicate complex concepts to diverse audiences* Experience working in agile environments and leading technical sprints**Additional Assets:*** Experience building golden datasets and evaluation frameworks for conversational AI* Published work or presentations on AI/ML topics* Specific experience with conversational insights in enterprise settings* Background in data analytics or business intelligence**What Success Looks Like:**In this role, you'll be measured on your ability to deliver production-ready AI systems that meet our high standards for quality, reliability, and scalability. For conversational analytics implementations, this includes achieving **high accuracy on text-to-SQL evaluations** and successfully democratizing data access for business users. You'll establish our team as technical thought leaders in the AI space while ensuring every client deployment-from agentic systems to conversational interfaces-is a success story.Your architectural decisions will enable rapid innovation while maintaining the stability and performance our enterprise clients demand. Success includes building reusable frameworks, establishing evaluation best practices, and delivering AI solutions that provide measurable business value across diverse use cases.**Location:**USA - Remote - Texas - Central Time**Brand:**Merkle**Time Type:**Full time**Contract Type:**PermanentDentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under #J-18808-Ljbffr

REPORTS TO: General Manager FLSA STATUS: Full-Time, Salary, Exempt COMPENSATION RATE: $70,000 - $75,000 annually The Company Manager is vital to supporting the full company of actors, crew, and creative personnel. This position is responsible for managing a wide range of administrative and logistical needs-including travel, housing, payroll compilation, and day‑to‑day artist support-while ensuring compliance with Goodman Theatre policies and union agreements. The ideal candidate will bring a minimum direct experience working with League of Resident Theatres (LORT) collective bargaining agreements and a strong background in general management operations within a major regional or commercial theatre. They should be a proactive problem‑solver with excellent interpersonal, communication, and organizational skills with a collaborative spirit that fosters a supportive environment for artists and staff. RESPONSIBILITIES Coordinate transportation, housing, hospitality, and daily needs for visiting and local artists. Provide ongoing support for out‑of‑town artists, ensuring a smooth and welcoming experience. Collaborate with all production and operating departments to align artist activities and rehearsal/performance schedules. Administer and ensure compliance with union labor agreements, including AEA, SDC, USA, and particularly LORT agreements. Negotiate with housing providers and vendors; manage related budgets. Handle all approved requests for complimentary tickets and house seat orders. Assist with planning and execution of opening night events and celebrations. Support general management operations. Reconcile all petty cash accounts and turn in reports to accounting for G/L entry. Calculate and turn in total payroll hours/overtime/additional benefits to finance department for processing. Distribute payroll to staff and make any corrections necessary for the following week's payroll. Handle all cast/crew ticket orders. Aid in on‑site administration of any large group bookings. Field all customer complaints and work with GM to determine appropriate resolutions. Aid FOH staff in processes for patron organization. Aid stage management as needed with company scheduling. Arrive at theater 45 minutes prior to first performance, handle any minor cast problems or complaints. Collect and process all necessary paperwork for staff onboarding into the payroll system. Aid press agent in maintaining the playbill. Handle any royalty reports for designer AWC and Director fixed recognition payment. Other duties as assigned that normally fall under the auspices of company management but are not listed above. QUALIFICATIONS & EXPERIENCE A minimum of 5 years of experience in the theatre or entertainment industry in a commercial or LORT theatre. A minimum of 5 years of experience in venue management. Immersive experience helpful. Demonstrated experience with collective bargaining agreements and union compliance. Strong understanding of general management practices in a producing theatre. Excellent communication skills, with the ability to navigate sensitive situations with discretion and diplomacy. Highly organized, detail‑oriented, and capable of managing multiple priorities. Proficiency in Microsoft Office (Outlook, Word, Excel); familiarity with budgeting and basic accounting principles. A collaborative team player who thrives in a fast‑paced, artist‑centered environment. Model behavior and values consistent with The Goodman's Community Agreements and furthering The Goodman's IDEAA (Inclusion, Diversity, Equity, Anti‑Racism and Access) goals. BACKGROUND Chicago's theater since 1925, The Goodman is a not‑for‑profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater's artistic priorities include new play development (more than 150 world or American premieres), large‑scale musical theater works and reimagined classics. We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti‑racism. Learn more at GoodmanTheatre.org/Accountability. ADDITIONAL INFORMATION Goodman Theatre offers a competitive salary and a comprehensive benefits package including health, dental, paid vacation, sick leave, 401K & Parental Leave. The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to quality, diversity and community, The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city. The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman. The Goodman uses E‑Verify to confirm the identity and employment eligibility of all new hires. HOW TO APPLY Qualified individuals are invited to submit a cover letter and resume by following the link to our application. No phone calls please. #J-18808-Ljbffr

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Role and responsibilities Senior Managers serve in an outward-facing, hands-on, and multi-faceted role combining project and engagement management, team leadership and material interaction with clients at both tactical and strategic levels. Activities vary based on project size/scope and individual skill sets; the Senior Manager can expect to spend considerable time on client-facing engagements through all project phases (pursuit to delivery), project management, and intensive data-analysis to implement impactful recommendations. Additionally, Senior Managers time will revolve around overall practice development, the mentorship of Coachees (when assigned), and general project/organizational administrative tasks. We are looking for an Oracle Financials Sr. Manager / Solution Architect who can define and oversee ERP solution design across global transformation programs. This role requires deep Oracle ERP Cloud expertise, the ability to align solutions with client business strategy, and hands-on leadership in guiding design and architecture decisions. Key Responsibilities Own the end-to-end solution design for Oracle ERP Financials and EPM Cloud implementations, ensuring scalability, compliance, and performance. Lead workshops with business stakeholders to translate requirements into future-state designs. Support pre-sales activities and contribute to proposals and client presentations. Act as a thought leader, staying ahead of Oracle roadmap and innovation (AI, automation, analytics). Provide architectural oversight across modules (AHCS, GL, AR, AP, FA, CM). Collaborate with integration, reporting, and data teams to ensure seamless end-to-end design. Define standards, templates, and best practices for ERP implementations. Qualifications Bachelor's or Master's degree in a field related to this position or equivalent work experience with Oracle SaaS solutions 5-7 years of related experience with ERP and EPM Cloud implementations in a consulting role Must have strong banking industry experience. Insurance and capital markets is nice to have but not mandatory. 5+ years of experience leading implementations with at least 2 of the following Oracle Cloud modules: Accounting Hub (AHCS), General Ledger (GL), Receivables (AR), Payables (AP), Asset Management (FA), Cash Management, OFSAA solutions Experience as a functional application specialist, but also familiarity with Oracle\'s FS Reference Architecture Proven experience with integrations from Banking, Insurance, and/or Capital Markets solutions; knowledge of OIC Excellent communication skills - oral and written - and the interpersonal skills needed to quickly establish relationships of trust and collaboration The ability to train and participate in the professional development of Huron staff in both project management and technical dimensions Proven ability to contribute on multiple projects of differing scale and duration Willingness to travel up to 50% as needed to work with client or other internal project teams Compensation and benefits The estimated base salary range for this job is $165,000 - $185,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $189,750 - $231,250. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position level Director Country United States of America #J-18808-Ljbffr

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. : The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team member's performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at times. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Prepare and manage the annual and monthly operating budget of the collision center. Forecast, target and track monthly sales, profit and expense objectives. Deliver formal annual performance reviews and informal monthly performance reviews. Monitor and maintain all A/P and A/R relating to the Collision Center. Maintain a clean and organized repair facility at all times. Monitor all maintenance required for all shop equipment, including the paint booth Provide training for all staff as necessary Ensure all staff wear proper safety gear and adhere to dress code. Open and close the facility daily as per established procedures. Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates Manage all estimates to ensure labor mix is within established standards. Manage store capacity. Lead and manage all repair facility personnel. Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings. Attend training, information sessions and workshops recommended by Senior Leadership Team. Store CSI performance review and follow up within 24 hours. Education and/or Experience Required Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role. Required Skills/Abilities Attention to detail and a high degree of accuracy. Ability to consistently demonstrate a successful client experience Communicate clearly both verbally and in writing. Ability to motivate others utilizing effective coaching tools and management skills. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: Pay: $80,000 - $115,000 a year. Qualify for Quarterly Bonus incentives. ***This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis*** #J-18808-Ljbffr

Berkot's is seeking Store Manager applicants for all 20 store locations. Job Responsibilities: Leading all department managers in a positive way to promote learning, growth and helping them achieve company financial goals for their department. Purposeful complete store walks every day to identify and solve problems. To identify opportunities that can be embraced to improve customer satisfaction, sales and overall store experience. Leading all employees in a way that promotes success and high morale in all team members. Reviewing all department schedules to ensure they are written accurately to serve our customers at a high level while maintaining company payroll goals Reviewing all department ordering to ensure all departments are ordering accurately and efficiently. To maintain inventory levels at a standard that keeps our customers satisfied and shrink under control. Hiring and implementing coaching and corrective action involving store employees Observe repairs or hazardous conditions and address them quickly by following store protocols. Reading and understanding P&L statements and utilizing the information on them to improve their store. Store managers are empowered to be creative in merchandising their store. There are company directives, but a lot of creative freedom is given to merchandise in a fun and impactful way. Store managers are expected to build a culture of customer comes first and handle customer concerns personally and, in a way that builds strong relationships with all our customers. Be community centered and approachable by everyone who enters our stores. Requirements: Ability to stand for 5 hours Ability to lift 40 lbs Highschool Diploma or GED 2-3 years of grocery experience highly preferred Job Type: Full-time Benefits: 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off Schedule: 5-9 Hour shifts per week, ranging from 8am-5pm. Working key days for major holidays. We are closed on Christmas day.

A global HVAC solutions company is seeking a Senior General Manager to lead cross-functional teams, drive growth strategy, and manage product lifecycle. Candidates should have over 10 years of leadership experience in the HVAC industry, exceptional management skills, and a strong focus on digital transformation. This role offers a competitive salary range of $185k-245k and a comprehensive benefits package. #J-18808-Ljbffr

Why Join Our Team? Industry-Leading Compensation: Up to 25% of the base salary in performance-based bonuses $24K annually in monthly kicker bonuses Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) Plan Exclusive Perks & Growth Opportunities: Employee Dining Discounts and/or Complimentary Onsite Meals Career Development & Limitless Growth Opportunities If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. Paid Time Off Employee Assistance Program (EAP) Commuter and Dependent Care Benefits What You'll Do: As the General Manager, you will be the driving force behind daily operations, team leadership, and financial performance. You will be responsible for maintaining our brand standards, guest satisfaction, and a dynamic, high-energy environment while also ensuring profitability and efficiency. Key Responsibilities: Operations Leadership Lead and inspire a team of managers and hourly staff to deliver an exceptional guest experience Uphold THE ONE GROUP's world-class service and hospitality standards Oversee all restaurant functions, including business strategy, marketing, and risk management Maintain compliance with corporate policies, food safety standards, and health regulations Team Development & Staffing Recruit, hire, and onboard top-tier talent to support a high-performance culture Coach, train, and mentor team members to drive excellence and career growth Conduct regular performance evaluations and team-building initiatives Financial & Business Performance Monitor sales, labor, and operating costs to maximize profitability Develop marketing initiatives and networking strategies to increase guest traffic and sales Set and execute sales forecasts, budget goals, and profitability strategies Ensure compliance with all financial reporting and cost management standards What We're Looking For: 8+ years of leadership experience in high-volume, full-service dining (steakhouse or upscale dining preferred) A proven track record of driving sales, managing budgets, and leading successful teams Strong business acumen, financial expertise, and decision-making skills A passion for hospitality, guest engagement, and high-energy environments Tech-savvy with experience in restaurant POS systems (MICROS, Aloha, OpenTable, etc.) Ability to thrive in a fast-paced, high-energy restaurant atmosphere Why THE ONE GROUP is Your Next Career Move This is more than a job-it's a career opportunity with limitless potential in an expanding global brand. If you're ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience! We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Woodfield Mall in Schaumburg, Illinois, this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

A leading fitness brand in Chicago is seeking a General Manager to ensure high-quality service and manage a dynamic team. The role requires over 4 years in gym management and proficiency in gym management software. Responsibilities include achieving financial targets and driving multiple revenue streams such as memberships and personal training. This position offers competitive salary and commission based on performance. Join us to be part of a growing fitness community! #J-18808-Ljbffr