Customer service manager jobs in McKinney, TX - 2,564 jobs

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Key Responsibilities: Lead the relationship, implementation, and success of one of Buildots' largest clients. Responsible for the smooth operations of the project and primary point of contact for the entire project team. Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Understand the complexities and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Background of at least 5 years in Civil engineering /construction project management Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. Great analytical and technical skills Experience as a VDC Manager in construction projects - Advantage Good vibes and a sense of humor - a must-have! You must be able to visit the project site 4 days a week *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

About the Role As a Client Engagement Manager at TechBlocks, you will serve as the primary onsite face of TechBlocks for a strategic client program, responsible for building trusted client relationships, ensuring seamless program execution, and aligning delivery teams with business objectives. This role is highly client-facing and onsite (Dallas location, 4 days per week) and acts as the bridge between client leadership and TechBlocks' delivery, product, PMO, and shared services teams. You will own engagement health, program governance, executive communication, and operational oversight across the program. Key Responsibilities Client Relationship & Engagement Management Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and C-level. Build and sustain strong, long-term client relationships through consistent onsite presence, proactive communication, and credibility. Conduct weekly meetings with client Managers, bi-weekly reviews with Directors, and monthly executive updates with VPs and C-level stakeholders. Own client escalations, proactively manage risks, and ensure timely resolution of issues with clear communication. Program & Delivery Oversight Oversee program-level delivery across multiple workstreams, collaborating closely with Product, PMO, Engineering, and Architecture teams. Ensure smooth coordination and alignment with Security, Automation & Performance, DBA, DevOps, and SRE teams to prevent delivery disruptions. Monitor delivery progress, dependencies, risks, and milestones to ensure commitments are met across all streams. Drive adherence to agreed KPIs, SLAs, timelines, and quality standards. Executive Reporting & Communication Create and present weekly program status reports for C-level, VPs, and Directors, covering delivery status, risks, dependencies, financials, and decisions required. Translate complex technical and delivery information into clear, executive-ready insights. Lead or support executive steering committee meetings and ensure follow-through on action items and decisions. Resource & Operational Management Oversee program-wide resource onboarding, offboarding, attrition tracking, and capacity planning. Partner with internal leadership to ensure optimal team structure, skills alignment, and continuity. Coordinate month-end timesheet collection and validation to support accurate program billing. Ensure operational discipline across tooling, reporting cadence, and engagement processes. Continuous Improvement & Engagement Health Identify trends, risks, and improvement opportunities across engagement health, delivery execution, and client satisfaction. Drive continuous improvement initiatives across engagement processes, governance, and collaboration models. Act as a role model for client-centric behavior, accountability, and delivery excellence. Required Qualifications Bachelor's degree in a relevant field; Master's degree is a plus. 8+ years of experience in technology delivery environments, with significant experience in client-facing engagement, program, or delivery leadership roles. Proven experience managing large, complex, multi-stream programs involving onshore and offshore teams. Strong background working with PMOs, product teams, and engineering leadership. Demonstrated ability to engage confidently with senior client stakeholders, including Directors, VPs, and C-level executives. Excellent communication, relationship-building, and stakeholder management skills. Strong organizational skills with attention to detail in reporting, governance, and execution. PMP, PgMP, ITIL, or similar certifications are a plus. Additional Requirements Ability to work onsite in Irving-Dallas a minimum of four (4) days per week. Strong sense of ownership, accountability, and urgency. Comfortable operating in ambiguous, fast-paced environments with competing priorities. Ability to influence without authority and navigate complex organizational dynamics. Commitment to delivering excellence, client satisfaction, and continuous improvement. Why TechBlocks Work directly with Fortune 500 executives and digital transformation leaders. Be part of a fast-growing, AI-native software engineering firm redefining global delivery through our GCC-as-a-Service model. Collaborate with global teams in Canada, the U.S., and India on cutting-edge cloud and AI initiatives. Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation.

An established industry player is seeking a dedicated operations professional to enhance client satisfaction and retention. In this pivotal role, you'll oversee client onboarding and offboarding processes, ensuring smooth transitions and effective communication. Your expertise in Amazon Seller Central and project management will be crucial as you manage the Amazon support desk and monitor client progress. This role offers an exciting opportunity to make a significant impact, fostering long-term relationships and driving performance improvements for clients. If you thrive in a fast-paced environment and are passionate about eCommerce, this position is perfect for you. #J-18808-Ljbffr

The Enterprise Customer Success Manager is a highly experienced, field-facing strategic partner responsible for strengthening customer relationships and advising on processes that lead to more effective outcomes for investigations. Drawing on command-level experience in policing and significant exposure to investigative operations, Enterprise CSMs guide agencies in maximizing the impact of LeadsOnline's investigative and intelligence solutions-driving adoption, operational success, and long-term results. Enterprise CSMs focus on our largest customers in the nation (e.g., top ~300) and key regional stakeholders-building executive-level relationships, modernizing investigative practices, elevating intelligence-led policing strategies, and ensuring high-impact utilization of LeadsOnline tools. This role blends relationship leadership, investigative strategy consulting, program development, interagency coordination, and cross-functional collaboration. Overarching Objectives: Ensure optimal health and outcomes for existing investigative/intelligence programs Support successful onboarding, implementation, and adoption of LeadsOnline investigative technologies Drive program awareness, sustainability, and long-term growth across major agencies Key Responsibilities 1. Customer Engagement & Success Build trusted relationships with command-level leaders, understand agency operations, and guide them toward stronger investigative outcomes. Develop deep and broad strategic relationships with command (e.g., Chiefs, Deputy Chiefs, Majors, Lieutenants, Intelligence Unit leaders, etc.) Conduct executive briefings to communicate and share ongoing value Serve as a Enterprise liaison between command staff and the LeadsOnline ecosystem-ensuring alignment, continuity of service & relationship, and a shared understanding of priorities & objectives. Offer pointed and ongoing recommendations to improve & implement investigative best practices-including best use of LeadsOnline products & resources, training, digital evidence workflows, and cross-unit coordination. Analyze agency performance data (usage, outcomes, investigative metrics, trends) to prioritize outreach and guide engagement approaches. Maintain a high-touch cadence with major agencies to drive satisfaction, trust, and long-term partnership. 2. Onboarding & Adoption Ensure major agencies achieve a seamless onboarding experience-leading to early success, strong adoption, and operational readiness. Develop onboarding roadmaps with consideration for command staff, detectives, analysts, special investigations units, and digital evidence teams as applicable. Coordinate training, setup, and operational rollout with Sales, Implementation, Support, and Training teams. Deliver hands-on, scenario-based walkthroughs that reflect real investigative challenges and workflows. Monitor early usage trends & engagement-views, case creation, queries, analytics use across command/users-and intervene to strengthen adoption. Support achievement of early wins: cases advanced, cross-jurisdictional intel gathered, case/query 'hits', inter/cross-agency connections, etc. 3. Drive Program Growth Accelerate investigative and intelligence program maturity, expand services across units/agency, and identify strategic opportunities for growth. Educate agencies on advanced investigative techniques & processes, analytics & intel strategies, and capability gaps to fill. Recommend complementary products, configurations, or workflows (e.g., LeadSuite integrations, NightHawk features & expansion). Lead or participate in regional workshops, state or countywide leadership/intelligence meetings, and national law enforcement conferences. Support city, county, or state-level justification efforts, including legislative briefings, command presentations, funding strategies, and program proposals. 4. Renewal & Retention Management Ensure program stability and continuity by monitoring account health, renewal timelines, and early indicators of risk. Track usage trends, staffing changes, investigative priorities, and organizational shifts to identify early signs of churn risk. Partner closely with Sales on renewal strategies-including pricing, multi-year planning, expansion opportunities, and leadership transitions. Maintain proactive communication with agencies to reinforce value, ensure continued alignment, and strengthen long-term retention. Address escalations quickly and professionally, coordinating with Product, Sales, and Training/Support to resolve operational issues. Assist agencies with budgeting, funding strategies, grant support, and long-term sustainability planning. 5. Operational Collaboration & Thought Leadership Represent the voice of major agencies, contribute to internal alignment, and support national leadership in investigations best practices. Provide structured and actionable feedback to Product, Engineering, Support, Training, Marketing, and Leadership based on agency needs and trends. Contribute to and lead pilots, strategic initiatives, and partnerships with local, state, regional, or federal entities. Support product improvement efforts-helping shape workflow enhancements, training content, best-practice guides, and investigator/analyst resources. Develop or contribute to case studies, success stories, operational wins, and thought-leadership content to elevate the broader investigative community. Represent LeadsOnline as a Enterprise advisor and leadership partner at conferences, association events, intelligence summits, and investigative leadership gatherings. Collaborate across departments to ensure customer journey excellence and optimal positioning for growth. Why Join LeadsOnline? Mission-Driven Impact Your work directly supports law enforcement agencies in solving crimes and serving communities. Every deal you close has a real-world impact. Growth & Career Development We invest in our people. From onboarding to ongoing training, you'll have access to tools, coaching, and advancement opportunities, whether into larger accounts or future leadership roles. Compensation & Benefits Competitive base salary Medical, dental, and vision coverage 401(k) with company match Robust PTO and flexible hybrid schedule Company-paid disability and life insurance Modern office in Plano with snacks, team outings, and a collaborative environment High-Growth Company Join a rapidly scaling company with a respected product used by thousands of agencies. Your success directly drives our momentum and innovation. Our Core Values Service - We put clients, communities, and teammates first. Energy - We bring passion, persistence, and positivity to our work. Ownership - We act with accountability and drive change. People - We treat others with respect and win as a team Ready to Make a Difference? If you're an experienced, high-performing client success professional who wants to enforce adoption and drive value of a product that truly helps people, we want to hear from you. Join our high-energy team and become part of the force behind law enforcement success. Apply today to start your next chapter with LeadsOnline. LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

ABM Industries is seeking a dynamic and experienced Aviation Operations Manager Cabin Services oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinat Operations Manager, Operations, Aviation, Manager, Service, Manufacturing, Property Management

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry. **Ideal Candidate must be based in Dallas, Texas** We are looking for a proven leader to assist in expanding our operations and providing the exceptional customer service which has been the cornerstone of our success. If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators then please read further. Position Summary: Reporting to the VP of Operations, the Director of Operations (General Manger Multi-buildings) will be responsible for operational oversight and growth. Develop, lead and manage organization-wide automation deployments, continuous improvement (CI) strategies across multi-site locations/teams. Establish KPIs and other performance goals and objectives. Lead related change management along with Partner relationships. This role will oversee multiple buildings in Dallas, TX and could grow into a regional role overtime, to require 60% - 75% of the time. We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm. Responsibilities: • Develop, maintain and monitor annual operating budget for each business unit. • Supervise the review and adherence to each business unit's budget, P&L and aging reports. • Develop and oversee business forecasting projects. • Work with other senior leaders on product development, pricing and other strategic operational issues. Requirements: Education and/or Experience: Bachelor's degree in supply chain management, Engineering, Computer Science, or a related field. Master's degree preferred 6+ years of progressive experience in related Supply Chain and Logistics positions in a multi-site environment with a focus on automation Proven track record of successfully leading and implementing automation projects in a complex supply chain environment 4+ years of experience in Operations & Automation in Warehousing and/or Logistics functions 3+ years of experience in SAP, WCS, WES or related experience in automation tools Multi-site management experience (locations not areas inside one warehouse.) A MUST Warehouse Distribution experience within an automated facility Solid command of all operational disciplines. Experience managing P&L in excess of $20M plus Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers. Highly developed and disciplined in work ethic, accountability and follow-through. Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff. Ability to manage, lead and develop all operational staff. A team player, able to effectively interact with all aspects of the business (internal as well as external customers). Solid financial and analytical skills including sound business judgment. Proactive and decisive leader for the business with excellent communication skills. Tactical leader with a strategic mindset A Builder, not a Maintainer Bilingual is a plus Passionate Advocate for Customer Service and Continuous Improvement Benefits: We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days. Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law. Must meet hiring eligibility requirements.

About the role The Customer Service Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi-time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction. What you'll do Oversee daily operations of a multi-time zone call center supporting customers, dealers, and internal teams. Lead, coach, and develop a team of customer service and inside sales representatives to meet performance metrics, quality standards, and response time goals. Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones. Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries. Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently. Analyze service trends, identify operational gaps, and implement process improvements. Create and maintain customer service SOPs, scripts, and training materials. Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards. Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement. Ensure compliance with company policies, customer requirements, and industry best practices. Recruit, hire, and train new team members as needed. Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction Qualifications 3-5+ years of customer service leadership experience, preferably in a distribution, logistics, or automotive accessories environment. Proven experience managing a multi-time zone call center. Strong background in coaching, performance management, and staff development. Excellent communication, problem-solving, and conflict-resolution skills. Strong ability to analyze metrics and optimize operations. Experience with Five 9 CRM, call center systems, and order/logistics platforms. Ability to work in a fast-paced environment and manage competing priorities. High level of professionalism and customer-oriented mindset. Automotive, aftermarket parts, or distribution industry experience. Knowledge of ecommerce order flow, RMA processes, and warehouse operations. Ability to lead cross-functional initiatives and improve operational efficiency. Bilingual (English/Spanish) a plus. NetSuite experience a bonus. Physical Demands: Sitting, Standing, Walking, Reaching/Bending, Manual Dexterity, Exposure to varying conditions, Repetitive Motion, Lifting to 10 lbs. occasionally, 8-hour work shift Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA) in the State of Texas, it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Brandi Beall at ******************. Work Environment & Schedule: Day Shift, Full Time, on-site May occasionally require weekends or overtime Classification: Exempt Salary/Hourly: Salary Department: Customer Support Reports To: Director of Sales Salary Band: $86,000-$110,000

PakEnergy is a growing fast-paced company with cool products. Expect to learn, to be challenged, and to have fun. We're a trusted partner to more than 1,900 oil & gas firms, helping our customers innovate with confidence. Our mission is to simplify the hardest problems, automate operations, and help our customers maximize their profitability. To do that, we need exceptional people on our team. About the Role: We are seeking a Customer Service Manager with a strong financial acumen and a customer-first mindset to lead efforts in ARR collection, account balance oversight, and customer relationship management. This role is pivotal in ensuring timely payments, resolving billing issues, and maintaining positive customer experiences while supporting revenue goals. Qualifications: Bachelor's degree in Business, Finance, Accounting, or related field OR an equivalent combination of education and experience. 5+ years of experience in customer service, account management, or billing operations. Proven track record in revenue collection, preferably in a SaaS or subscription-based business. Strong understanding of ARR, invoicing systems, and financial reporting. Excellent communication, negotiation, and conflict resolution skills. Experience working with CRM and ERP systems (e.g., Salesforce, NetSuite). Preferred Skills: Background in the energy sector or B2B software services. Familiarity with subscription billing platforms and customer success tools. Ability to analyze data and identify trends in payment behavior and account risk. Key Responsibilities: Own the customer payment lifecycle, including invoicing, follow-ups, and resolution of outstanding balances. Monitor and manage account balances to ensure accurate and timely collection of ARR. Collaborate with Finance and Sales teams to align on contract terms, billing schedules, and customer commitments. Serve as the primary point of contact for billing-related inquiries and escalations. Develop and implement proactive strategies to reduce delinquency and improve collection rates. Maintain detailed records of customer interactions, payment status, and resolution outcomes. Provide regular reporting on ARR collection performance, aging accounts, and risk areas. Support renewal and upsell efforts by ensuring financial health and satisfaction of existing accounts. Supervisory Responsibilities: This position has no direct supervisory responsibilities. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. This position works in an office and machine shop atmosphere. Must be able to lift 50 pounds at times. This role is primarily on-site, but a hybrid schedule may be available. Benefits: PakEnergy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k)-retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. PakEnergy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!

About Us At Apple Roofing, our purpose is to build a sweeter experience - for our teammates, our customers, and our partners. We do this by putting people first, making it easy, and doing the right thing. The Customer Service Manager (CSM) is a key customer-facing and revenue-driving role responsible for guiding homeowners through their claim from the moment a carrier assigns it to Apple Roofing through project completion. This position blends customer service excellence with a consultative sales approach-educating homeowners, building trust, and helping them confidently move forward with Apple Roofing. The CSM represents our purpose of Building a Sweeter Experience by putting people first in every interaction, making the claims process easy to understand, and ensuring every customer feels cared for, supported, and confident in choosing Apple Roofing. What You'll Do: Customer Contact & Experience: * Respond to new claim assignments within one hour with warmth, clarity, and professionalism; set expectations and introduce Apple Roofing's process and value. * Maintain a customer-first experience throughout the lifecycle-proactively communicating, anticipating needs, and promptly resolving concerns to uphold trust. * Deliver a "sweeter experience" through empathetic listening, clear explanations, and consistent follow-through. Sales, Education & Conversion: * Explain insurance-formatted estimates (Xactimate or Symbility) in simple, customer-friendly language. * Confidently present Apple Roofing's preferred-contractor program-highlighting benefits, answering objections, and guiding customers toward signed agreements. * Drive conversion by blending consultative sales skills with excellent service-helping customers understand their options and feel confident moving forward. Claims Coordination & Documentation: * Schedule inspections with assigned inspectors/estimators and ensure insurance-formatted estimates are delivered within 72 hours. * Work closely with estimating and QA teams to confirm estimate accuracy and compliance with carrier expectations. * Prepare, review, and send all required documents to customers and carriers; upload all materials per carrier-specific guidelines. * Maintain complete and accurate customer records in CRM, including notes, communications, documents, timelines, and approvals. Production Handoff & Scheduling: * Facilitate seamless transition from estimate approval to construction: secure signatures, finalize contracts, coordinate scheduling, and communicate timelines. * Ensure customers understand next steps, production expectations, and key milestones. Customer Satisfaction & Issue Resolution: * Monitor customer sentiment throughout the claim; act quickly to address concerns, eliminate friction, and protect customer trust. * Uphold Apple Roofing's values by making every interaction easy, people-focused, and aligned with doing what's right. Compliance & Performance: * Maintain compliance with all carrier requirements, insurance processes, documentation standards, and internal policies. * Meet or exceed performance goals related to responsiveness, conversion rates, customer satisfaction, documentation accuracy, and cycle time.

UWorld has helped millions of undergraduates, graduates, and professionals successfully prepare for high-stakes accounting, finance, graduate school, high school, legal, medical, nursing, and pharmacy exams. Our 750+ professionals - from accomplished doctors, practicing nurses, and experienced lawyers to in-classroom educators, visionary finance experts, and skilled scientists - take great pride in crafting exam-like test questions, detailed answer explanations, vivid illustrations, and precise videos that make really hard stuff easy to understand for students. We are passionate about creating an inclusive environment where everyone feels valued while providing value to the students, educators, and partners who trust us to provide the highest-quality educational content and study tools on the market. UWorld has a need for a Director of Customer Experience to lead both of our dynamic Customer Care and Technical Accounts teams based out of Dallas, Texas. Reporting to the CTO, we are seeking a highly motivated professional who is passionate about developing a high-performing team while delivering an exceptional high-touch experience for our clients and customers. This is a strategic leadership role in which the incumbent will not only build out and lead the day-to-day function of the department, but will also anticipate and plan for future needs. If you are an action-oriented leader with a drive to deliver and measure high quality service, and have a proven track record of implementing best practices and process improvements, this is a great opportunity to join our growing e-learning company and to build a rewarding career. * Process Optimization - * Oversee day-to-day operations involving all customers including following responsibilities * Efficiently resolving customer concerns via phone calls/emails/tickets * Managing team member schedules * Monitoring individual and team performance and trainings * Enhancing quality of customer service delivered, ensuring compliance with service level agreements, etc. * Oversee day-to-day operations involving B2B customers including following responsibilities * Setting up best-in-class processes for onboarding users. * Handling, resolving, and routing business inquiries/issues in a timely manner * Setting up productive cross-team communication channels between sales, technology, accounting, and marketing to provide an efficient customer service experience * Establish best-in-class practices for the team to adhere to including processes related to ticket intake, ticket resolution, escalation and incident management, etc. * Build out a knowledge base for the team to reinforce consistent and timely customer experience * Research, advocate, and implement cutting-edge technology solutions to improve the customer experience and operational efficiencies both on the B2B and B2C side * Measuring and Evaluating Service Excellence - * With a first call/contact resolution mindset, leverage data and trends to identify KPIs/metrics for monitoring success and driving continuous improvement of the customer experience * Audit calls and manage productivity of the team on a weekly, monthly, quarterly and yearly basis, providing coaching and performance improvement plans as needed * Developing a High-Performing Team - * Recruit, coach, inspire, and develop a world-class team capable of adapting in a consistently evolving and high-growth environment * Identify and retain key talent and cultivate pathways of career development and growth for the team * Communicating Effectively and Efficiently - * Set clear expectations and provide clarity for the team as it pertains to individual, departmental, and company goals * Ensure the team has the resources and skills to provide prompt and appropriate resolution for all customer concerns * Manage the flow of information accurately and appropriately * Advocating Interdepartmental Collaboration - * Work closely with leaders across Marketing, Sales, Software Development departments and other product launch teams to drive growth, productivity, and customer satisfaction * Identify and act on service gaps by obtaining buy-in and influencing key leaders to improve processes and to enable success * Bachelor's degree or equivalent experience * 10 years of progressive experience in a technical support, customer support, and/or call center environment, preferably in the SaaS or education industry * 5 years of experience leading and training a Customer Care team * Experience administering customer support tools and technologies, like CRMs and/or ticketing systems * Competitive compensation (contingent on experience) * Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time * A generous paid holiday schedule that includes the entire week of Christmas * Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance) * 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment) * Annual professional and career development opportunities available * Social Committee that offers an inclusive environment to get to know coworkers in a fun way * Daily on-site group fitness classes At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lancaster, Lyndon B Johnson Fwy Division: Solutions Job Posting Title: Manager, Customer Service - 102957 Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to * Spot Quotes * Booking Capture * Shipment Monitoring * Billing Issue Resolution * Service Metric Monitoring * Reporting * Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate SKILLS, KNOWLEDGE, AND ABILITIES Computer Skills * Basic knowledge of WMS (Warehouse Management Systems) * Proficiency in MS Office applications Language Skills * English (reading, writing, verbal) Mathematical Skills * Intermediate to advanced level required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets Other * Excellent communications skills and able to deal with clients tactfully and efficiently. * Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic. * Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions. * General understanding of the Supply Chain Management and Logistics industry * Demonstrated competency in the following areas is also required: * Customer Service (Does what it takes to meet or exceed (internal or external) customer expectations. Responds appropriately to customer needs or requests.) * Dealing with Complexity (Knows how to deal with complex situations or information. Examines facts and trends to find the best way to handle things.) * Maintaining Composure (Stays calm and composed in a stressful situation. Can keep a positive manner both in words and in actions.) * Being Resourceful (Is willing and able to quickly handle problems or issues as they arise. Works to get the help or resources needed.) * Providing Direction and Leadership (Provides guidance, direction and structure in one on one or group settings.) * Builds Bench strength (Determines capability of staff and puts plans in place to build the skills, abilities, and experience necessary for the organization to succeed.) * Motivating Others (Is able to inspire or convince others to want to do their job or work toward common goals or objectives.) * Demonstrates Global Perspective (Understands key global trends and the organization's position within the global environment, works effectively with global partners) * Demonstrating Positive Attitude (Consistently exhibits an optimistic and cheerful manner, regardless of obstacles or challenges. Behaves in a positive way with others in the workplace.) * Finding Work Improvements (Seeks to find and suggest new ideas to make the workplace better. Looks for ways to improve work procedures or services.) PREFERRED QUALIFICATIONS * 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience * Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment * Multi-language knowledge preferred CORE COMPETENCIES Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies PHYSICAL DEMANDS Occasionally * Handling/Fingering, Sitting Frequently * Bending Constantly * Walking and Standing Ability to Lift/Carry and Push/Pull * 21-50 pounds * Reach above shoulder, reach outward, squat, or kneel. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

The Customer Service Manager is responsible for managing the daily workload to ensure required service volume and quality levels are attained. Administers training and coaching to standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Provides leadership and direction to the Customer Service personnel to ensure that an excellent standard of service is provided to all internal and external customers. This is an onsite role in our Dallas, TX office; Day shift, M-F. Responsibilities: Lead and develop a team of associates to provide world class customer service to a diverse customer base within the foodservice, grocery and food processor distribution industry. Oversee the training and development of Customer Service Supervisors and Representatives to ensure they deliver excellent customer service to internal and external customers. Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices and approved customer service processes. Responsible for escalated customer interaction on customer problems, concerns and complaints. Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team. Function as liaison between Customer Service and other departments (including Sales, Procurement and Operations) to ensure customer satisfaction and operational excellence. Other duties as assigned Requirements: High School diploma or equivalent required Bachelor's degree preferred 5+ years' experience in customer service or relevant business experience is required, preferably in a distribution environment 3+ previous supervisory experience, preferably in a call center and/or distribution environment Must possess executive level communication skills with proficient PC skills to include Microsoft Office Minimum of 2+ years' experience in Customer Service Management Solid analytical problem-solving skills Strong planning, organizational and time management skills Team oriented, dependable and a strong leader Must be able to multi-task with the ability to change direction quickly and often AS400 experience is highly preferred Ability to maintain a high level of confidentiality Travel required (overnight once or twice a month on average) So, what are you waiting for? A new career awaits you with endless opportunities. Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Store - DFW-IRVING, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Paid time off Storage Solutions (Garaginization & Dallas Custom Closets) is a leader in the Home Organization Industry. For over 13 years, we have been working with homeowners to solve their home organization needs through the design and installation of our custom storage solutions. Our Client Service Team is focused every day to work with their assigned clients ensuring a seamless process with our organization. They will work with key stakeholders in the organization to solve any gaps that may arise and ensure high customer satisfaction and project success. JOB RESPONSIBILITIES Ensure complete satisfaction of your clients experience by: - Scheduling installation activities - Communicating with clients as we make progress - Reschedule activities as directed by the client or our team needs Track the execution of our scheduled activities with clients - Monitor product shipments and deliveries that impact each project - Keep client and team informed of changes in schedule or job as they occur - Ensure your client products are ready for install prior to installation day and monitor install day activities to completion and invoicing. - Manage any open items, post installation concerns, to complete install 100% Update client management systems to keep all team members informed of status of client projects and proactively escalate any gaps or concerns. WHO ARE YOU? Extremely Organized Passionate about the day-to-day details to ensure great execution for your clients. Customer Centric - 2+ years of strong project management, customer service or sales experience with a proven understanding of customer satisfaction Outgoing Personality Comfortable making a phone call to your clients to discuss next steps of their project and always willing to work with the rest of our team to solve the challenges that may arise. Efficient Tasker Strong ability to utilize our processes and technology to complete tasks in the most efficient manner possible. Always looking for a better way to improve for our client experience. Problem Solver Ability to look past a problem and proactively look for solutions. Positive Minded You are someone that understands there will be obstacles in the day-to- day activities, but excited to support the team and find a solution to the problem. Technology Savvy Active use of Microsoft Excel, Word, Outlook along with our own internal systems necessitate extreme confidence in the use of technology. WHAT TO EXPECT FROM US Competitive base compensation beginning at $40K annually. Compensation may be greater based on experience. Bonus Program based on achieving client experience metrics Paid Time Off (PTO) for holiday and sick days Automated CRM Tool for scheduling and tracking of client processes Close partnership with company leadership as well as the design and installation team. The opportunity to GROW within an organization and build a true career position with us. We are privately-owned with over 12 years in business. Storage Solutions cares about a balanced home and work life. You will typically not work evenings and weekends. We offer internal learning and development of our management systems.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Regularly receive direction from supervisor and escalate questions and issues to more senior employees * Interact with team on basic information, plus internal or external customers Required Qualifications: * 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues * Ability to execute in a fast paced, high demand, metric driven call center environment * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy * Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers * Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information * Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: * Must be able to attend full duration of required training period * This position is not eligible for Visa sponsorship * Ability to work additional hours as needed * Schedule may be eligible for a shift differential under the terms of the shift differential policy * Must work on-site at the location posted * Must complete and pass required language assessment Training Schedule: * Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. * We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Posting Location: * 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 6 Feb 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Crown Block offers a fine balance between steak, seafood, and plant-based cuisine, featuring ingredients from regional farms, ranches, and the Gulf of Mexico. Its Rare Steak program embraces a range of offerings that includes Prime Beef, Texas Wagyu, and Japanese A5 Wagyu. Creative beverage program and diverse wine list. DESCRIPTION The General Manager will provide functional leadership and will be directly responsible for all front of house operations including but not limited to; a la carte service and catering/group events. The General Manager will work alongside and directly with the Executive Chef, with supporting responsibility and oversight of BOH operations, team leadership and development, beverage functions, guest and employee satisfaction, private and hosted events, and revenue targets. The General Manager will be responsible for the budgeting, forecasting and financial performance of the entire facility. This position will also promote Crown Block & Crown Room and act as a positive role model and representative of Blau & Associates. The ideal candidate will have excellent written and verbal communication skills. Computer skills are also required as well as proficiency in Microsoft Office Suite products including, but not limited to Word, Outlook, and Excel. Due to the fast-paced nature of the business, the ability to multi-task and work under pressure while still being detail oriented is imperative. OBJECTIVE Responsible for the successful achievement of all financial, quality and service goals for the organization along with the Executive Chef Monitor and ensure the highest service standards possible, prioritizing guest and employee satisfaction Interact directly with our guests to provide welcoming, friendly service and to proactively solicit/receive feedback on quality of food and service and respond accordingly Help plan and execute staffing, training, and supervision for all department team members Possess a working knowledge of all department and company policies and procedures Assist in identifying and developing promotional opportunities for the restaurant Perform tasks, assignments, and projects, meeting deadlines and surpassing expectations Direct others in completion of task or assignments; render advice and provide expertise or judgment based on information gathered Conduct interviews and make recommendations of candidates for new hires Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline Responsible for the timely evaluation and training of all direct reports, conducting introductory period and annual performance reviews to facilitate Maintain an open-door policy and addresses all team member concerns or challenges in a timely, professional, agreeable manner Conduct and participate in meetings with management and staff Represent the restaurant within the community, developing and maintaining relationships for the purposes of growing business as well as maintaining an excellent reputation as a company and operation Evaluate information to render an opinion or take action based on that information that will impact the department or function Enhance department effectiveness and proactively manage resources to eliminate excess cost or unnecessary expenditures Create a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction Provide administrative, operational, and logistical support as needed Responsible for confidential and time sensitive material Protecting the organization, guests and team members by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations Monitor the Facility and storage areas including the OS&E, FF&E, inventory, cleaning and repair schedules, finishes, fixtures and equipment Ensure that all property, furnishings, equipment and supplies are used according to proper instructions and intended use Additional duties as necessary and assigned by the Direct Report or their designated representative SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position is required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the business: Work towards property goals and objectives in conjunction with offsite corporate team. Provide constructive feedback to all departments including culinary, operations, and sales and marketing staff. Exhibits leader qualities and functions as determined by corporate team, to all employees. Additional duties as necessary and assigned. QUALIFICATION STANDARDS A minimum of 5 years of previous food and beverage management and 3 years General Manager experience Have strong leadership abilities, sound judgment, and knowledge of operations Experience working in food-centric concept, high volume but intimate atmosphere Exceptional organizational, verbal and written communication skills Excellent customer service skills and experience working with VIP and regular clientele Ability to multi-task and perform calmly in a fast-paced environment Exceptional organizational, verbal and written communication skills Strong attention to detail Experience in training and mentoring of staff, knowledge of inventory management, previous scheduling experience Excellent interpersonal skills to communicate with all levels of management and employees Ability to read, write & speak fluent English Strong computer skills are necessary to handle generating reports Flexible schedule Professional appearance and demeanor Must be able to work nights, weekends and holidays as needed Must maintain the mental and physical stamina to work extended shifts and days COMPENSATION AND BENEFITS Competitive Compensation Annual Bonus based on transparent, performance dependent standards Eligible to participate in family health insurance, $700 monthly covered by the company, as of the 1st day of the month following your date of hire Comprehensive dental and vision insurance Paid Time Off Promotional Opportunities Free Shift Meal Benefits: Dental insurance Health insurance Paid time off Vision insurance Shift: 10-hour minimum shift Weekly day range: Every weekend Weekends as needed Experience: Restaurant management: 5 years (Required) General Manager - Steakhouse: 3 years (Required) Food service: 3 years (Preferred) Ability to Relocate: Dallas, TX 75207: Relocate before starting work (Required)