Service Manager
Customer service manager job in Auburn, IN
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Pay:
$55,000.00 - $65,000.00 annually
Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a Service Manager your responsibilities would include:
Driving sales, steps of service, and guest satisfaction
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Monthly Profit-Sharing Program
Quarterly Restricted Stock Units Program
Many opportunities to support your community
Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Auto-ApplyCustomer Success Manager I
Customer service manager job in Fort Wayne, IN
Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The Customer Success Manager I (CSM I) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention. The CSM I will work closely with internal teams to ensure seamless onboarding, address challenges proactively, and identify opportunities for growth within accounts.
Essential Functions:
* Cultivate strong, long-term relationships with Fortune 500 clients and mid-enterprise accounts, serving as a trusted advisor and advocate for their success
* Own the customer relationship as the primary point of contact, managing internal escalation processes and working cross-functionally to advance partnerships
* Collaborate with internal teams to ensure seamless customer onboarding and implementation
* Manage potential challenges proactively to ensure a smooth customer experience
* Monitor and analyze customer health metrics, taking action to address any potential risks
* Drive customer satisfaction through regular touchpoints and feedback collection
* Prepare and deliver regular business reviews to showcase the value of our solutions
* Gather and analyze customer feedback for continuous improvement.
* Identify opportunities for upselling and cross-selling additional products or services to drive revenue growth
* Implement retention and expansion strategies to maximize customer lifetime value
* Develop and document the overall customer success adoption strategy and plans
* Drive leading metrics of success, including customer health score and adoption rates
Competencies:
* Ensures Accountability
* Tech Savvy
* Communicates Effectively
* Values Differences
* Customer Focus
* Resourcefulness
* Drives Results
* Plans and Prioritizes
* Decision Quality
* Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
* Bachelor's degree in Business, Marketing, or a related field
* 5 years of experience in customer success, account management, or a related field
Qualifications:
* Bachelor's degree in Business, Marketing, or a related field
* 5 years of experience in customer success, account management, or a related field
* Strong interpersonal and communication skills
* Ability to analyze data and derive actionable insights
* Proactive problem-solving skills
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Customer Success Manager I
Customer service manager job in Fort Wayne, IN
Benefits:
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The Customer Success Manager I (CSM I) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention. The CSM I will work closely with internal teams to ensure seamless onboarding, address challenges proactively, and identify opportunities for growth within accounts.
Essential Functions:
Cultivate strong, long-term relationships with Fortune 500 clients and mid-enterprise accounts, serving as a trusted advisor and advocate for their success
Own the customer relationship as the primary point of contact, managing internal escalation processes and working cross-functionally to advance partnerships
Collaborate with internal teams to ensure seamless customer onboarding and implementation
Manage potential challenges proactively to ensure a smooth customer experience
Monitor and analyze customer health metrics, taking action to address any potential risks
Drive customer satisfaction through regular touchpoints and feedback collection
Prepare and deliver regular business reviews to showcase the value of our solutions
Gather and analyze customer feedback for continuous improvement.
Identify opportunities for upselling and cross-selling additional products or services to drive revenue growth
Implement retention and expansion strategies to maximize customer lifetime value
Develop and document the overall customer success adoption strategy and plans
Drive leading metrics of success, including customer health score and adoption rates
Competencies:
Ensures Accountability
Tech Savvy
Communicates Effectively
Values Differences
Customer Focus
Resourcefulness
Drives Results
Plans and Prioritizes
Decision Quality
Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
Bachelor's degree in Business, Marketing, or a related field
5 years of experience in customer success, account management, or a related field
Qualifications:
Bachelor's degree in Business, Marketing, or a related field
5 years of experience in customer success, account management, or a related field
Strong interpersonal and communication skills
Ability to analyze data and derive actionable insights
Proactive problem-solving skills
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Auto-ApplyArea Service Manager
Customer service manager job in Fort Wayne, IN
At Trane Technologies (*********************************** and through our businesses including Trane (*********************** and Thermo King (**************************** , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:**
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Trane in Fort Wayne, IN / South Bend, IN is hiring an Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction.
**Thrive at work and at home:**
+ **Benefits** kick in on **DAY ONE** for you and your family, including health insurance and holistic wellness programs that include generous incentives - **WE DARE TO CARE!**
+ Family building benefits include fertility coverage and adoption/surrogacy assistance.
+ **401K** match up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.
+ **Paid time off** , including in support of **volunteer** and **parental leave** needs.
+ Educational and training opportunities through company programs along with tuition **assistance** and student debt support.
+ Learn more about our benefits here (******************************************************** !
**Where is the work:** On-Site (5 days).
**What you will do:**
+ P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
+ Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
+ Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
+ Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
+ Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
+ Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
+ Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
+ Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
**What you will bring:**
+ 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
+ 3+ years experience managing and coaching large teams and organizing work schedules.
+ Project management skills to oversee and drive successful project execution for startups and customer requests.
+ Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
+ Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
+ We prioritize practical experience, relevant skills, and alignment with our leadership principles.
**Compensation:**
Base Pay Range: $88,500 - $127,1000. Total compensation for this role will include a commission/incentive plan.
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
**Equal Employment Opportunity:**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Full Time Customer Service Lead
Customer service manager job in Fort Wayne, IN
Midwest Shooting Center is a premier indoor shooting range and training facility committed to professionalism, safety, and exceptional customer experiences. Our team is passionate about helping every member and guest enjoy the highest standard of service in the industry. Position Overview As a Customer Service Lead, you'll play a hands-on role in supporting daily membership and training operations. You'll ensure accounts, scheduling, and service delivery are executed with accuracy and care - helping to retain members, reduce errors, and maintain smooth operations. This position is ideal for someone who's detail-oriented, dependable, and ready to grow within a fast-paced, customer-focused environment. What You'll Do
Manage daily account operations, including freezes, billing, renewals, and membership updates.
Oversee scheduling and support for training sessions to ensure accuracy and completion.
Ensure new member and client onboarding is completed correctly and with a high level of service.
Track and report daily retention, delinquency, and satisfaction data to the Customer Service Manager.
Resolve member and client concerns quickly and professionally, escalating complex issues when needed.
Support trainers and service staff with scheduling, materials, and adherence to service standards.
What Success Looks Like
Accounts are accurate, current, and error-free.
Training sessions are properly scheduled and executed.
Member and client issues are resolved promptly and courteously.
Retention and satisfaction scores consistently improve.
Daily operations run smoothly with minimal escalation required.
Who You Are
Organized, reliable, and detail oriented.
Customer-service driven with excellent communication skills.
Skilled in multitasking and managing administrative systems.
Calm under pressure and proactive in solving problems.
Motivated to grow into higher leadership or management roles.
Compensation & Benefits
Annual salary range: $35,000-$40,000, based on experience and performance.
Health, dental, and vision benefits.
Employee discounts on retail, training, and membership.
Opportunities for career advancement within a growing company.
Join the Midwest Shooting Center Team If you're ready to take ownership of daily operations, help deliver exceptional customer experiences, and grow your leadership skills, apply today to become a Customer Service Lead at Midwest Shooting Center.
Consumer Client Service Manager
Customer service manager job in Fort Wayne, IN
First Merchants Bank is seeking a Consumer Client Service Manager to join our team! This position will focus on leading and developing the banking center team in collaboration with the Banking Center Manager. They will take a leading role in mentoring and coaching the team to exceed sales and referral goals and deliver high quality customer service expectations, and will play a key role in ensuring the operational soundness of the banking center through training, inspecting, and coaching to policies and procedures.
As part of this role you will:
Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans.
Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process.
Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed.
Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet.
Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps.
Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center.
Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience.
To be successful in this position, we require the following:
High school diploma or equivalent (GED/HSE).
Experience - Over one (1) year of sales, management, banking, or related experience.
License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Other - Obtain Notary Public designation within six (6) months of employment.
The following would be a plus:
Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Supervisory or lead experience in the banking industry.
Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.
Bachelor's degree.
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Kelley Automotive Group Assistant Service Manager
Customer service manager job in Fort Wayne, IN
Job DescriptionDescription:
Department: Service
Functions: Assist Service Manager in all functions of running a profitable department at maximum production, control costs, build a loyal clientele, maintain good employee relationships, set and obtain sales and profit objectives and maintain service records.
Relationships:
Reports to: Service Manager
Supervises: All service department personnel, including service clerks, service advisors, cashiers, service technicians, shuttle drivers, receptionist, warranty administrators, car porters, quick lube technicians and manager, used car technicians and used car service advisors.
Responsibilities and Authority:
Dispatching work to Technicians in a efficient manner
Strive for harmony and teamwork among employees and with other departments in dealership.
Assist Manager with yearly forecast preparation with budget and business plan.
Prepare reports for weekly meeting with Service Manager.
Establish and ensure compliance with departmental procedures.
Responsible for compliance with OSHA regulations.
Hire, train, motivate, counsel, and monitor the performance of all service department staff.
Direct and schedule the activities of all department employees.
Provide technical assistance to employees as needed.
Develop pay plans for positions under his supervision.
Monitor individual Technician hours, daily.
Lead by example.
Conduct meeting with department employees to discuss activities and problems of mutual interest and customer satisfaction.
Conduct reviews of all employees.
Establish and maintain a good working relationship with customers to encourage referral and repeat business.
Greet all customers promptly and ensure they are given fair estimates.
Handle customer complaints.
Handle employee complaints.
Rendering firm, but fair, decisions.
Assist Manager to set pricing policies to achieve department gross profit targets.
Work with Fixed Operations Director to establish service menu pricing.
Break down estimates between labor and parts before the job is started so that the repair technicians are aware of time allowances.
Check work to ensure a quality job.
Manage work flow and delegation in departments to maximize efficiency.
Manage scheduling system for interdepartmental employee vacation coverage.
Keep educated on new technology and equipment, and ensuring that employees using the new technology or equipment are properly trained.
Keep service department clean and safe.
Account for all documents.
Maintain reporting systems required by general management and the factory.
Monitor repair order trends, such as the number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
Monitor the location and care of shop tools.
Follow up on parts department orders to ensure parts availability.
Requirements:
Qualifications:
A minimum of two years of experience in an auto repair facility. ASE certification is preferred. One year of supervisory experience. Excellent communication skills, supervisory abilities, organizational skills, and managerial talents are a must. Individual must have the ability to operate the department at a profit according to the dealership guidelines. Must be at least 21 years or older. Must have a valid driver's license and good driving record.
Working Conditions:
The Assistant Service Manager will work at a desk in the service department garage. She/He will be active throughout the day and will spend less than half of his/her time at a desk. She/He will be exposed to heat, cold, noise, vibration, paint, dust, exhaust fumes, and other hazardous materials. She/He will move about the service area to work with advisors and technicians. She/He may crawl under and in and out of cars to inspect work completed.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Nutrition Services Supervisor
Customer service manager job in Van Wert, OH
Nutrition Services Supervisor oversees the coordination of the care community meal preparation and delivery. * Supervise food preparation, tray service and dining room service * Maintain standards of sanitation and safety according to local, state and federal regulations
* Educate residents and families in the area of therapeutic diets
* Order all food to ensure proper menu
* Participate in the QAPI process
* Participate in the Care Conference process
* Maintain schedules for all Nutrition Services staff
* Oversee the coordination of the care community meal preparation and delivery within a safe and sanitary environment
* Instruct employees in the use, care and maintenance of equipment
Knowledge, Skills and Abilities: Must have high school diploma or equivalent. Must have ServSafe Food Manager Certification for PA, or Ohio Department of Health Level Two Certification in Food Protection for OH. Must be a Certified Dietary Manager or obtain certification within 1 year of employment.
Benefits for Nutrition Services Supervisor:
* Promotion opportunities
* Flexibility
* Education/Learning
* Competitive benefit package
What we look for in a Supervisor of Nutrition:
Experience - If you've had a job or experience in a position with similar goals and responsibilities, we'd love to connect with you.
Skills - We're looking for individuals that are compassionate, team players, social, trustworthy and service-minded.
Characteristics - We're looking for individuals that are self-motivated, dependable, ethical, and ready to jump in and provide outstanding care and customer service to our residents.
The Company
Our Core Values, better known as We Care is that each and every employee in the organization is held to standards of Wholeheartedness, Excellence, Collaboration, Accountability, Respect, and being Ethical. Whether you work for HCF or become a resident of HCF, we can promise you one thing; we will treat you like family!
Accounting Services Manager
Customer service manager job in Fort Wayne, IN
We're KSM, one of the top 50 largest independent advisory, tax, and audit firms in the United States. But more than our size, it's our people and culture that set us apart. We believe great things happen when people are supported, challenged, and given the freedom to do their very best work. That's why we've built a workplace where your career and personal life can thrive together - where you have the flexibility to manage your time, the resources to grow, and a team that genuinely cares about your success.
We've been employee-owned since 2001, giving every team member a stake in our collective success. This ownership mentality fosters a culture of collaboration, curiosity, and excellence - where new ideas are welcomed, different perspectives are valued, and you're encouraged to explore what excites you most. Whether you're expanding your skills, tackling new challenges, or making an impact beyond the office, we provide the resources and support to help you grow in the direction that's right for you.
At KSM, your contributions matter - not just to the firm, but to your colleagues, clients, and the communities we serve across the U.S. If you're looking for a place where you can do meaningful work, build lasting relationships, and grow in ways that align with what's most important to you, we'd love to meet you.
Responsibilities:
Develops and strengthens long term relationships with clients.
Orchestrates and implements new client processes and handles the initial set-up of 3rd party applications that the firm and client will use to collaborate for ongoing monthly engagements.
Perform client onboarding in compliance with the Outsourced Finance and Accounting Services (OFAS) standard onboarding process.
Works with the Directors to schedule client jobs and monitor jobs to ensure they are on time and on budget, quickly identifying issues and working with the team to find an appropriate solution.
Review work in process and perform billing on assigned jobs.
Supervise, train, and assist OFAS associates with regards to accounting services for clients in preparing workpapers, entering transactions into accounting system, performing monthly financial statement reconciliations, and preparing engagement correspondence with the client.
Review and perform, when necessary, all client work to ensure it is accurate and compliant with the scope of the engagement.
Identify out of scope work and communicate with client, if possible, before commencing the out of scope work.
Adopts, champions, and improves the OFAS standard processes and procedures.
Maintenance and ensuring internal compliance of the OFAS standard processes and procedures, as well as any client directed processes that need to be followed.
Manage unexpected and sometimes urgent client matters as they arise.
On time delivery with regards to internal and external deadlines.
Recommend opportunities for improvement of client's processes.
Run custom financial reports on a regular basis at request of internal or external customers.
Preparation of client KPIs and other management reports.
Budgeting and forecasting projects as needed by client.
Direct contact with 3rd party vendors for routine client account and support matters.
Serves as liaison between the client and the tax team to assist in information gathering.
Have a clear understanding of the firm's and the OFAS practice policies and procedures and a general knowledge of firm products and services in order to offer value added services to the client.
Other duties and projects as assigned.
Requirements/Qualifications:
Bachelor's degree in accounting or finance preferred.
Adapts easily to learning new software applications and demonstrates proficiency with core applications.
Efficient entry of transactions with average or above-average data entry time realizations and rates of accuracy.
Able and willing to learn and use new technology software skills efficiently.
5-7 years accounting services experience, with 2-3 years of managing staff, related to financial statement reconciliations including accounts payable, accounts receivable, payroll, and month-end financial statements/general ledger through trial balance.
Knowledge and experience with various software packages possessing the ability to easily learn new software applications. Position will work primarily with QuickBooks Online, QuickBooks Desktop, Bill.com, a variety of payroll providers, Microsoft Office applications including Teams.
Has obtained applicable software certifications.
Attention to detail with the ability to multitask with ease and professionalism across a variety of industries in a fast-paced environment.
Project management skills are critical with the ability to manage unexpected and sometimes urgent client matters as they arise.
Strong interpersonal, relationship building, and coaching skills, with the ability to motivate and manage staff.
Client-centric approach to all matters.
Team player approach to allow for cross functional assignments.
Excellent verbal and written communication skills via telephone, video, and email.
Unrelenting commitment to client satisfaction.
Works with confidential client matters, requires ability to maintain confidentiality.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, sex, sexual orientation, gender identity, disability, genetic information, national origin, race, religion, veteran status, or any other protected category.
KSM only accepts resumes directly submitted by a candidate and referrals submitted by current KSM employees. Unsolicited resumes or candidate profiles sent by staffing agencies and fee-based referral services will not be considered outside of a signed KSM vendor contract. KSM will not pay a fee to recruiters or agencies that do not have a signed KSM vendor contract.
Auto-ApplyService Manager Trainee
Customer service manager job in Fort Wayne, IN
If You're the Best at Sales, You Have a Place with the Best in Pests When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests. Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills-like empathy and integrity-that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards trip honoring top performers.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With Orkin's award-winning training program, you'll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a Service Manager, you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improve where you live and work.
You will…
* Lead an entire service operation upon completion of paid training
* Motivate the service team to consistently provide the world's best service, prioritizing safety
* Conduct yourself with the utmost professionalism and integrity with customers and coworkers
* Assist with recruiting top talent on the service team
* Train and develop Orkin Pros through hands-on management
* Lead training meetings
* Oversee our Orkin Pro Ride-A-Long program
* Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
* Champion innovation by supporting the team in adopting new products, services and technology
* Monitor scheduling, routing and inventory to drive efficiencies and productivity
What type of benefits will you receive?
* Competitive earnings starting at $55,000 to $65,000 per year, including a company vehicle with a gas card.
* Company provided iPhone and iPad with sales software
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
Why Orkin?
* You're seeking an opportunity with career potential in a reliable, recession-resistant industry
* You have a service-oriented mindset that leads you to build loyalty and trust with customers
* You hold yourself responsible to commitments
* You value being part of a team
* You want to keep learning, improving and developing as a leader
* You want to join a company that supports the community
* You want a career with a purpose at a mission-driven company that values
* Safety
* Professionalism
* Empathy
* Integrity
* Innovation
Qualifications
What do you need to be successful?
* Sales experience preferred
* High School Diploma or equivalent required
* Valid driver's license required
* Ability to obtain the appropriate pesticide license/certification if required (company paid)
* Ability to work in the field independently and interact with our great clients
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Safely use a ladder within the manufacturer's weight capacity
* Occasionally lift and carry up to 50 lbs.
* Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
* Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
* Willing to work in different types of weather conditions
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#ORKAPP
12/4
What do you need to be successful?
* Sales experience preferred
* High School Diploma or equivalent required
* Valid driver's license required
* Ability to obtain the appropriate pesticide license/certification if required (company paid)
* Ability to work in the field independently and interact with our great clients
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Safely use a ladder within the manufacturer's weight capacity
* Occasionally lift and carry up to 50 lbs.
* Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
* Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
* Willing to work in different types of weather conditions
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#ORKAPP
12/4
As a Service Manager, you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improve where you live and work.
You will…
* Lead an entire service operation upon completion of paid training
* Motivate the service team to consistently provide the world's best service, prioritizing safety
* Conduct yourself with the utmost professionalism and integrity with customers and coworkers
* Assist with recruiting top talent on the service team
* Train and develop Orkin Pros through hands-on management
* Lead training meetings
* Oversee our Orkin Pro Ride-A-Long program
* Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
* Champion innovation by supporting the team in adopting new products, services and technology
* Monitor scheduling, routing and inventory to drive efficiencies and productivity
What type of benefits will you receive?
* Competitive earnings starting at $55,000 to $65,000 per year, including a company vehicle with a gas card.
* Company provided iPhone and iPad with sales software
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
Why Orkin?
* You're seeking an opportunity with career potential in a reliable, recession-resistant industry
* You have a service-oriented mindset that leads you to build loyalty and trust with customers
* You hold yourself responsible to commitments
* You value being part of a team
* You want to keep learning, improving and developing as a leader
* You want to join a company that supports the community
* You want a career with a purpose at a mission-driven company that values
* Safety
* Professionalism
* Empathy
* Integrity
* Innovation
Rehabilitation Services Manager
Customer service manager job in Fort Wayne, IN
IU Health is deepening its commitment to northeast Indiana through the construction of a new full-service hospital in Fort Wayne. Designed to expand access to high-quality, patient-centered care, the hospital will bring a broad range of services, including emergency, surgical, and specialty care, closer to home for individuals and families in the region. By investing in Fort Wayne's future, we're building more than a hospital -- we're creating space for healing, innovation, and connection. Through trusted partnerships, integrated care, and a growing team of skilled providers, IU Health Fort Wayne will advance our mission of making Indiana a healthier state for all. This new 140 bed hospital will employ 600+ team members and 60 providers delivering exceptional patient care across specialties.
This will be a fully onsite role Monday-Friday 8AM-5PM with availability to round on evenings and weekends once the hospital is fully operational. Ideal candidates will have experience expanding, building, or growing a care program. This role will have the opportunity to influence how rehabilitation services are run at our Fort Wayne location. The selected candidate will have a target start date of March 2026.
Manages programs and staff within Physical Therapy, Occupational Therapy, Speech Pathology or Audiology. Contributes to administrative decision-making, leadership, strategic planning and financial stewardship. Duties include but are not limited to program development, analysis of and improvement of operations, as well as efficient and productive use of personnel, material and financial resources. Reviews, updates and implements policies and procedures. Responsible for the efficient and purposeful integration of services with other areas and emerging delivery systems. Acts as an expert resource to the department and other healthcare practitioners. Ensures department and staff conform to appropriate legal and regulatory requirements. Performs tasks and duties of the therapist as needed.
As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance .
* Requires graduation from an accredited academic program in area of specialization, including physical therapy, occupational therapy, speech pathology or audiology.
* Requires current State of Indiana license in area of specialization, including physical therapy, occupational therapy, speech pathology or audiology.
* May require current certification by the National Board for Certification in Occupational Therapy (NBCOT).
* May require a certificate of clinical competence awarded by the American Speech-Language-Hearing Association (ASLHA) or eligibility for this certificate.
* May require a certificate of clinical competence in Audiology or eligibility for this certificate.
* 5-7 years of relevant experience is preferred.
* 3-5 years of leadership experience is preferred.
* Knowledge of software applications and database management skills is preferred.
* Base knowledge of state and federal regulations is preferred.
#LI-FR1
Retirement Services Manager
Customer service manager job in Fort Wayne, IN
Job Description Education
B.S. or B.A. degree in Finance, Business Administration, or related field of study normally required and specialty training in defined contribution plans.
Experience
A minimum of seven (7) years' experience in related positions normally required.
Preferred Skills
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations, communicative, and sales skills.
Proficient analytical abilities.
Proven management skills.
A working knowledge of operating policies and procedures which impact trust services.
A thorough knowledge of the features and benefits of all trust products and services.
A thorough knowledge of current trust regulations and tax laws.
Moderate sales skills.
Moderate computer skills.
Proficient report writing skills.
Valid driver's license.
Role and Responsibilities
The Retirement Manager is responsible for managing the retirement services of Wealth Management Department. Responsibilities include: efficient and accurate trust accounting record keeping, client support, and reporting services; organizing the work, activities, and human resources of the department; directly supervising assigned personnel.
ESSENTIAL DUTIES
Coordinates and participates in client face-to-face meetings; monitors staff to ensure expectations are exceeded.
Manages Trust Support by coordinating activities of customer support teams, monitoring the quality and accuracy of support teams to insure performance standards are met.
Provides staff with technical level of knowledge for employee benefit accounts and personal trust accounts.
In conjunction with Trust Operations Service Manager, may assist with coordinating activities with vendors, i.e., negotiates contracts, handles conversions; maintains a good working relationship; handles issues and problems as they arise.
Implements strategies to achieve goals assigned to the department as established in the Division's annual operating plan; assists in the development of the annual budget for the department and adheres to budget parameters.
Organizes the work and activities of Trust Support in order to achieve established goals; monitors the efficiency and performance of the department versus established standards.
Directly supervises assigned personnel as follows:
Assists in the selection of new personnel as appropriate.
Makes provisions for the proper orientation and training of new personnel.
Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
Organizes, schedules, and distributes work among assigned personnel.
Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
Administers personnel policies and procedures as established by company policy.
As Account Acceptance Coordinator, reviews all accounts prior to acceptance to ascertain the requirements; coordinates activities of support staff to process new accounts; monitors and screens client services fees and processing.
Performs various duties in order to provide efficient and accurate trust accounting, record keeping, and reporting services as follows:
Develops operating procedures and programs designed to ensure the efficiency and accuracy of:
Trust, estate, employee benefits accounts, accounting, etc.
Record keeping of trust and related accounts.
Reporting information used in client reports, tax reports, management reports, etc.
Communicates procedures to department personnel and other division personnel who need this type of information.
Interfaces with data processing vendor(s); analysis services, equipment, software, etc.; makes recommendations for changes or improvements.
Reconciles various trust issues with other divisional personnel.
Analyzes the results of trust audits; takes required actions.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; insures that the department and all personnel adhere to the same.
Communicates with the immediate supervisor, other State Bank managers, and appropriate staff personnel in order to integrate goals and activities.
Provides periodic reports to the immediate supervisor and other groups as required throughout the company.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within give time frames and within established policy.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.
physical requirements:
Must be able to ascends/descends stairs to move through the different floors of the location.
Occasionally has to position self on a stepstool.
Occasionally remains in stationary position, often standing or sitting for prolonged periods.
The person in this position needs to occasionally move about inside the office to accomplish tasks.
Occasionally adjust or move objects up to 40 pounds in all directions.
Frequently communicates with others to exchange information.
Constantly moves wrists, hands, and/or fingers.
Occasionally operates machinery and/or power tools.
Must be able to operate motor vehicles or heavy equipment.
Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
Occasionally exposed to high temperatures and low temperatures.
Occasionally has to work around noisy environments.
Occasionally exposed to outdoor elements such as precipitation and wind.
Occasionally is exposed to hazardous conditions.
Occasionally exposed to poor ventilation.
Sedentary work that primarily involves sitting/standing.
Medium work that includes moving objects up to 50 pounds.
Supervisor - Service
Customer service manager job in Fort Wayne, IN
This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.
Responsibilities
Primary Responsibilities:
* Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
* Ensure the shop produces high quality, efficient repairs and customer service
* Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
* Supervise, coach, train, discipline, and lead the shop's staff
* Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
* Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
* Ensures all facilities and equipment are is in excellent, safe operating condition
* Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar
Occasional/Other Responsibilities:
* Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees
* Recruit to fill any new or open positions for the shop
* Develop new opportunities for increased revenue and expanded customer base
Qualifications
Required:
* High School Diploma or GED
* Minimum of 3 years of experience with diesel technology
* Minimum of 2 years of experience in customer service or a related field
Preferred
* Associates or Bachelor's Degree Preferred in related technical field
* 5 years or more of experience with Caterpillar technology
* 3 years or more of experience in supervising staff in customer service field
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
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Auto-ApplyRehabilitation Services Manager
Customer service manager job in Fort Wayne, IN
IU Health is deepening its commitment to northeast Indiana through the construction of a new full-service hospital in Fort Wayne. Designed to expand access to high-quality, patient-centered care, the hospital will bring a broad range of services, including emergency, surgical, and specialty care, closer to home for individuals and families in the region. By investing in Fort Wayne's future, we're building more than a hospital - we're creating space for healing, innovation, and connection. Through trusted partnerships, integrated care, and a growing team of skilled providers, IU Health Fort Wayne will advance our mission of making Indiana a healthier state for all. This new 140 bed hospital will employ 600+ team members and 60 providers delivering exceptional patient care across specialties.
This will be a fully onsite role Monday-Friday 8AM-5PM with availability to round on evenings and weekends once the hospital is fully operational. Ideal candidates will have experience expanding, building, or growing a care program. This role will have the opportunity to influence how rehabilitation services are run at our Fort Wayne location. The selected candidate will have a target start date of March 2026.
Manages programs and staff within Physical Therapy, Occupational Therapy, Speech Pathology or Audiology. Contributes to administrative decision-making, leadership, strategic planning and financial stewardship. Duties include but are not limited to program development, analysis of and improvement of operations, as well as efficient and productive use of personnel, material and financial resources. Reviews, updates and implements policies and procedures. Responsible for the efficient and purposeful integration of services with other areas and emerging delivery systems. Acts as an expert resource to the department and other healthcare practitioners. Ensures department and staff conform to appropriate legal and regulatory requirements. Performs tasks and duties of the therapist as needed.
As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance.
• Requires graduation from an accredited academic program in area of specialization, including physical therapy, occupational therapy, speech pathology or audiology.
• Requires current State of Indiana license in area of specialization, including physical therapy, occupational therapy, speech pathology or audiology.
• May require current certification by the National Board for Certification in Occupational Therapy (NBCOT).
• May require a certificate of clinical competence awarded by the American Speech-Language-Hearing Association (ASLHA) or eligibility for this certificate.
• May require a certificate of clinical competence in Audiology or eligibility for this certificate.
• 5-7 years of relevant experience is preferred.
• 3-5 years of leadership experience is preferred.
• Knowledge of software applications and database management skills is preferred.
• Base knowledge of state and federal regulations is preferred.
#LI-FR1
Auto-ApplyService Manager- Beer Barrel Pizza & Grill
Customer service manager job in Fort Wayne, IN
Service Manager
Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return guests by ensuring smooth operations and a memorable and extraordinary experience. The Service Manager ensures the store's service operation is held to company standards. The performance metrics used to gauge success in this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, FOH staffing, FOH cleanliness, health and sanitation, check count growth, check average growth, and the FOH training program.
Responsibilities:
Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
Uphold server tip credit and dual jobs compliance
Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
100% table touches through the dot program
Communicate to the BOH manager and GM food quality issues or guest suggestions.
Responsible for drive-time and carryout accuracy
Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
Directly oversees the Guest Service Specialist (GSS) team
Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed
Qualifications:
A minimum of 3 years of supervisory or management experience
Experience in a high-volume restaurant with a full-service bar
Knowledge of or certification in safe food handling procedures
Knowledge of or certification in safe alcohol and bar procedures
Experience Leading diverse teams of people
Experience training and mentoring new staff
Strong judgment which can be used to set and achieve goals
A positive and upbeat personality, capable of inspiring others
Basic business math skills and computer literacy
Work environment:
This position is a full-time, 50-hour, exempt salaried position
This position reports directly to the General Manager
This position is 100% in-person
Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
Card Services Manager - Card Services
Customer service manager job in Fort Wayne, IN
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
Customer Service
Customer service manager job in Kendallville, IN
Job Description
Now Hiring: Customer Service (Team Member) | Part-Time
Build a strong
Foundation
both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Tuition reimbursement and scholarship opportunities
Reward and recognition culture
Competitive Pay: $10 per hour - $13 per hour
Flexible schedules- day, night and evening shifts
Free meal each shift
Eligibility to accrue paid vacation time
Career advancement and professional development opportunities
Medical benefits
Health and Wellness programs
401K plan with 6% match
PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
Area Service Manager
Customer service manager job in Fort Wayne, IN
At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What's in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Trane in Fort Wayne, IN / South Bend, IN is hiring an Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction.
Thrive at work and at home:
* Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
* Family building benefits include fertility coverage and adoption/surrogacy assistance.
* 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
* Paid time off, including in support of volunteer and parental leave needs.
* Educational and training opportunities through company programs along with tuition assistance and student debt support.
* Learn more about our benefits here!
Where is the work: On-Site (5 days).
What you will do:
* P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
* Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
* Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
* Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
* Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
* Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
* Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
* Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
What you will bring:
* 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
* 3+ years experience managing and coaching large teams and organizing work schedules.
* Project management skills to oversee and drive successful project execution for startups and customer requests.
* Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
* Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
* We prioritize practical experience, relevant skills, and alignment with our leadership principles.
Compensation:
Base Pay Range: $88,500 - $127,1000. Total compensation for this role will include a commission/incentive plan.
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Manager- Beer Barrel Pizza & Grill
Customer service manager job in Fort Wayne, IN
Job Description
Service Manager
Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return guests by ensuring smooth operations and a memorable and extraordinary experience. The Service Manager ensures the store's service operation is held to company standards. The performance metrics used to gauge success in this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, FOH staffing, FOH cleanliness, health and sanitation, check count growth, check average growth, and the FOH training program.
Responsibilities:
Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
Uphold server tip credit and dual jobs compliance
Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
100% table touches through the dot program
Communicate to the BOH manager and GM food quality issues or guest suggestions.
Responsible for drive-time and carryout accuracy
Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
Directly oversees the Guest Service Specialist (GSS) team
Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed
Qualifications:
A minimum of 3 years of supervisory or management experience
Experience in a high-volume restaurant with a full-service bar
Knowledge of or certification in safe food handling procedures
Knowledge of or certification in safe alcohol and bar procedures
Experience Leading diverse teams of people
Experience training and mentoring new staff
Strong judgment which can be used to set and achieve goals
A positive and upbeat personality, capable of inspiring others
Basic business math skills and computer literacy
Work environment:
This position is a full-time, 50-hour, exempt salaried position
This position reports directly to the General Manager
This position is 100% in-person
Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
Retirement Services Manager
Customer service manager job in Defiance, OH
Education
B.S. or B.A. degree in Finance, Business Administration, or related field of study normally required and specialty training in defined contribution plans.
Experience
A minimum of seven (7) years' experience in related positions normally required.
Preferred Skills
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations, communicative, and sales skills.
Proficient analytical abilities.
Proven management skills.
A working knowledge of operating policies and procedures which impact trust services.
A thorough knowledge of the features and benefits of all trust products and services.
A thorough knowledge of current trust regulations and tax laws.
Moderate sales skills.
Moderate computer skills.
Proficient report writing skills.
Valid driver's license.
Role and Responsibilities
The Retirement Manager is responsible for managing the retirement services of Wealth Management Department. Responsibilities include: efficient and accurate trust accounting record keeping, client support, and reporting services; organizing the work, activities, and human resources of the department; directly supervising assigned personnel.
ESSENTIAL DUTIES
Coordinates and participates in client face-to-face meetings; monitors staff to ensure expectations are exceeded.
Manages Trust Support by coordinating activities of customer support teams, monitoring the quality and accuracy of support teams to insure performance standards are met.
Provides staff with technical level of knowledge for employee benefit accounts and personal trust accounts.
In conjunction with Trust Operations Service Manager, may assist with coordinating activities with vendors, i.e., negotiates contracts, handles conversions; maintains a good working relationship; handles issues and problems as they arise.
Implements strategies to achieve goals assigned to the department as established in the Division's annual operating plan; assists in the development of the annual budget for the department and adheres to budget parameters.
Organizes the work and activities of Trust Support in order to achieve established goals; monitors the efficiency and performance of the department versus established standards.
Directly supervises assigned personnel as follows:
Assists in the selection of new personnel as appropriate.
Makes provisions for the proper orientation and training of new personnel.
Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
Organizes, schedules, and distributes work among assigned personnel.
Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
Administers personnel policies and procedures as established by company policy.
As Account Acceptance Coordinator, reviews all accounts prior to acceptance to ascertain the requirements; coordinates activities of support staff to process new accounts; monitors and screens client services fees and processing.
Performs various duties in order to provide efficient and accurate trust accounting, record keeping, and reporting services as follows:
Develops operating procedures and programs designed to ensure the efficiency and accuracy of:
Trust, estate, employee benefits accounts, accounting, etc.
Record keeping of trust and related accounts.
Reporting information used in client reports, tax reports, management reports, etc.
Communicates procedures to department personnel and other division personnel who need this type of information.
Interfaces with data processing vendor(s); analysis services, equipment, software, etc.; makes recommendations for changes or improvements.
Reconciles various trust issues with other divisional personnel.
Analyzes the results of trust audits; takes required actions.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; insures that the department and all personnel adhere to the same.
Communicates with the immediate supervisor, other State Bank managers, and appropriate staff personnel in order to integrate goals and activities.
Provides periodic reports to the immediate supervisor and other groups as required throughout the company.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within give time frames and within established policy.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.
physical requirements:
Must be able to ascends/descends stairs to move through the different floors of the location.
Occasionally has to position self on a stepstool.
Occasionally remains in stationary position, often standing or sitting for prolonged periods.
The person in this position needs to occasionally move about inside the office to accomplish tasks.
Occasionally adjust or move objects up to 40 pounds in all directions.
Frequently communicates with others to exchange information.
Constantly moves wrists, hands, and/or fingers.
Occasionally operates machinery and/or power tools.
Must be able to operate motor vehicles or heavy equipment.
Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
Occasionally exposed to high temperatures and low temperatures.
Occasionally has to work around noisy environments.
Occasionally exposed to outdoor elements such as precipitation and wind.
Occasionally is exposed to hazardous conditions.
Occasionally exposed to poor ventilation.
Sedentary work that primarily involves sitting/standing.
Medium work that includes moving objects up to 50 pounds.
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