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  • Client Service Manager

    Arthur J Gallagher & Co 3.9company rating

    Customer service manager job in Fort Myers, FL

    Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking a Senior Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. How you'll make an impact Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner. Secure existing business and drive the sale of additional services and lines of coverage. Nurture relationships with your clients Conduct periodic audits to ensure compliance standards and service levels are met. Maintain accurate client and policy data and documents within your Gallagher systems. Use Gallagher's technology to improve productivity and quality. Skills for Success: Previous commercial insurance knowledge and experience managing client relationships. Ability and desire to deliver an exceptional client experience Develop a professional rapport with internal and external partners Utilize your resilient and adaptable mentality in the face of shifting priorities Eagerness to collaborate with all Gallagher teams and employees About You Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. A Property and Casualty License is required. (2-20) Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. #LI-JC1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
    $46k-74k yearly est. 8d ago
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  • Service Manager

    Bridgestone Americas 4.7company rating

    Customer service manager job in Bradenton, FL

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $19.57 - $29.36 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $19.6-29.4 hourly 7d ago
  • General Manager

    Bob Evans Restaurants 4.3company rating

    Customer service manager job in Fort Myers, FL

    Pay up to $70,000 per year depending on experience and geographic location / local market demand Early Close / No Late Nights Great Work / Life Balance Career Growth Excellent Benefits including 401(k) with Employer Match Our Purpose: We pride ourselves on serving high quality farm fresh food at Bob Evans! We are AMERICA'S FARM FRESH! We work hard, pay attention to details (perfect plates, perfect bags), and provide our guests with the best, all-around family dining experience. We have immense pride in our culture and roots to our communities. Working at Bob Evans is about being part of something big - we have a passion for taking care of each other and our guests while serving farm-fresh food at a great value. Our Founder, Bob Evans, was all about growing good...join us at Bob Evans and be an integral part of .... Where Good Grows. General Manager Responsibilities: The position of General Manager is a fast-paced role that manages the daily operations and staff of the restaurant, including the execution of all Company policies, procedures, programs, and systems. The General Manager provides leadership, direction, training, and development to all direct reports. This role also contributes to the success of the restaurant by building sales, hitting goals, as well as driving restaurant profitability. Decisions are guided by established policies/procedures and the Director of Operations. Management responsibilities in accordance with the Company's policies and applicable laws Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees including termination of employees; addressing complaints and resolving problems Shapes culture of restaurant and works diligently to ensure a high level of employee engagement in the restaurant Coach and mentor team members to ensure employee's success on the job and guest satisfaction. Model professional behavior while creating a warm, friendly, and hospitable atmosphere that encourages people to do their BEST Communicate sales performance and anticipated variances to the restaurant management team. Cascade corporate programs and initiatives to the management team and staff Occasionally assist team members with category job duties as needed Champion sales building activities and suggestive selling Maximize table turnover, sales per guest, and sales per hour Meet and greet guests; investigate and resolve food quality/service issues and satisfying the guest 100% Maintain efficient operations, appropriate cost controls, and profit management Ensure OSHA, local health and safety codes, and company safety and security policies are met. Enforce safe work behaviors to maintain a safe environment for both guests and crew members. Monitor daily activities to ensure quality food and cleanliness standards Control day-to-day operations - following cash control/security procedures, maintaining inventory, managing food and labor, reviewing financial reports and schedules, and taking appropriate actions P&L management - Manage food cost, labor cost, carryout cost and other controllable items Control food costs by following recipes and portion control; as well as being responsible for weekly inventory process Manage labor costs by optimizing weekly schedules of employees, managers and key supervisors and monitoring daily schedules and sales performance through effective use of the company's labor scheduling tool Ensure proper use of restaurant equipment Responsible for maintaining facility and all company assets All other duties as assigned Bob Evans Restaurants, LLC is EEO compliant and participates in E-Verify Why Choose Us: Competitive Compensation Health and Welfare Benefits 401(k) with Company Match Flexible Scheduling Opportunity for development and career growth Knowledge: • Excellent communication skills • Strong interpersonal skills and conflict resolution abilities • Strong planning and organization skills • Dedication to providing exceptional guest service • Excellent computer skills • Strong analytical/problem solving skills • Exceptional team building capability • Basic business math and accounting skills • Basic personal computer literacy • Ability to manage multiple projects • Ability to be a role model in employee appearance and presentation • Available to work a variety of shifts and weekends Education/Experience: • High School diploma or equivalent • Prior experience in a leadership role is required. • A minimum of 4-6 years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred • College and/or culinary schooling preferred • For alcohol serving restaurants, Bob Evans follows all State mandated age requirements to serve alcohol which apply to our manager positions. Physical Requirements: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of this job. This list is not designed to contain a comprehensive listing of activities and the employer reserves the right to change or assign other duties to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job you will regularly be required to: • Stand for entire shift and walk for long periods of time without rest or sitting down • Push, lift, carry and transfer up to 50 pounds • Reach with hands • Use hands to finger, handle, or feel objects, tools, or controls • Bend and stoop • Can taste and smell • Verbally communicate with others • Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus • Have ability to freely access all areas of restaurant including selling floor(s), stock area, and register area We continue to update our safety and sanitation procedures to follow the current CDC, local, and state guidelines. Our goal is to provide a safe environment for both our employees and guests.
    $70k yearly 8d ago
  • Supervisor Customer Service - RSW

    Southwest Airlines 4.5company rating

    Customer service manager job in Fort Myers, FL

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : * For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Customer Service position at RSW within the last 12 months.* Pay & Benefits Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit* * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: ***************************************** Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day. Additional details * The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. * U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way * Guide and lead team members using SWA talent management practices to coach, develop, and engage employees * Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment * Invest in leadership and self-growth through participating in continuous learning and development Responsibilities * Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction * Respond to and resolve Customer questions, requests, or complaints * Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance * Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently * Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding * Work with staff planning to build bids that are in line with department's hourly goals. * Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly * Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes * May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities * Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction * Knowledge of applicable Collective Bargaining Agreements and their applications * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology * Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems * Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) * Ability to apply general rules to specific problems to produce answers that make sense * Ability to recognize and address performance and safety concerns in a timely manner * Ability to ensure all equipment is maintained and available for the operation Education * NA Experience * Fully functioning, broad knowledge in: * Airlines Operation Management * Customer Service Licensing/Certification * Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements * Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program * May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights Physical Abilities * Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time * Ability to communicate and interact with others in the English language to meet the demands of the job * Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job * Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period * Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions. * Ability to perform assigned duties in outdoor and inclement weather conditions Other Qualifications * Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines * Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with Company attendance standards as described in established guidelines * Pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. * Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/29/2026
    $34.9-36.4 hourly 2d ago
  • Job Coordinator / Customer Service Manager

    Designed Theatre Visions Inc.

    Customer service manager job in Fort Myers, FL

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance About Us: Serving South Florida since 2001, Designed Theatre Visions is a local company dedicated to bringing home entertainment and automation dreams to life. We create, install, and manage all systems alike that help make home tech smarter, safer, and more enjoyable. We also offer a range of low-voltage services to the commercial market. Job Description: Designed Theatre Visions is excited to welcome a warm, experienced Job Coordinator / Customer Service Manager to our team. We're looking for someone with a solid background in job coordination, customer service, and project management, ideally with over 5 years of experience. The right person will enjoy working independently, taking initiative, and solving problems efficiently. Excellent communication skills - written, verbal, and interpersonal - are essential for engaging effectively with team members, vendors, and customers. We value professionalism and a friendly approach in every interaction. Daily job duties include (but are not limited to) building out the schedule for DTV Technicians (min 1-week out, would like to get to 2-3 weeks out), scheduling with clients, review of all clocked time vs. time sheets vs. work orders, turning in service WOs for billing, assisting DTV Technicians with getting their parts in the morning, working with Procurement to make sure parts are all ready for the next day and upcoming projects, answering the phones (normal business hours and after hours), project coordination and project management, scheduling with construction trades (contractors, subcontractors, etc.), turning in closed projects for billing, scheduling with vendors, staying on top of Home Watch clients (departure/arrival), schedule Home Watch services accordingly, other tasks as assigned by your supervisor. Job Qualifications Required: Applicants NEED to have the following qualities and attributes: Must be extremely organized and able to coordinate all jobs. Must posses professional computer operation experience. Demonstrate proficiency in Microsoft Windows, Outlook, Excel, Word, Etc. We will be moving to a new ERM platform, this will be new to everyone. Must be capable of effectively communicating with staff and customers. Must posses professional job coordination and customer service skills. Must be reliable (on time), dependable (do anything), and hard working. Skills Required: Must demonstrate a strong desire to work in and contribute to a successful team environment. Must be self-motivated, as duties are often required to be performed without direct supervision. Must possess a professional work ethic and represent Designed Theatre Visions professionally. Must have a willingness to learn new concepts, methods, and technology constantly Must be energetic, independent, and able to handle a wide range of tasks. Must have excellent verbal and written communication skills. Other Requirements: Must have a clean criminal background Must pass a drug test (Drug Free Workplace) Must maintain a valid driver's license with a clean driving record at all times. Must have a clean and neat appearance at all times (we do have visitors on occasion). Must have reliable transportation to and from work; this is an in person position. Job Type: Full Time (some OT and some Weekend work is required) Work Location: In Person Direct Reports: None Education: High School or Equivalent (Required) Experience: 5+ years Job Coordinator / Customer Service Representative experience (Required) 3+ years Project Management experience (Highly Desired) Language: Bi-Lingual is a plus. Primary: English (Required) Secondary: Spanish (Highly Desired) License/Certifications: Drivers License (Required) Ability To Commute: Must be able to report daily to Fort Myers, FL 33912 (Required)
    $33k-61k yearly est. 11d ago
  • Customer Success Manager

    Tenex.Ai

    Customer service manager job in Sarasota, FL

    TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape. As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: This role will require onsite in our Sarasota, FL location. Culture is one of the most important things at TENEX.AI-dive into our culture deck at culture.tenex.ai to see how we live it every day, with a deep emphasis on the collaboration and community that only in-person work delivers. This role is for those already in Sarasota, Florida (outside Tampa), or ready to relocate / commute here, where bold innovators ignite cybersecurity revolutions. Escape the overly inflated cost of living and sky-high tax burdens of places with our incredibly aggressive relocation packages, designed to make the move for you and your family seamless, lucrative, and life-changing-think zero state income tax unlocking your full earning potential! Join us in this sun-soaked paradise, embracing unparalleled personal freedom, a pro-business powerhouse climate, year-round amazing weather, and a very pro-family culture headlined by the nearby master-planned utopia of Lakewood Ranch, boasting top-tier amenities, schools, and community vibes that fuel work-life mastery. Job Responsibilities: Act as a trusted advisor to customers, ensuring they fully leverage TENEX's MDR platform to meet their cybersecurity needs. Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities. Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX's services. Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements. Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals. Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction. Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences. Educate customers on best practices, new features, and enhancements to maximize their security outcomes. Track and analyze customer usage data to identify trends, opportunities, and areas for improvement. Facilitate contract renewals and support expansion efforts in partnership with the Sales team. Travel as needed (10-15%) to meet with key customers and strengthen relationships. Required Skills & Qualifications: Technical & Industry Expertise 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services. Strong understanding of cybersecurity principles, threat detection, and incident response. Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus. Customer-Focused Skills Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction. Strong problem-solving and analytical skills to identify customer pain points and deliver solutions. Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner. Soft Skills Highly organized with strong project management capabilities. Ability to work independently while collaborating effectively with internal teams. Passion for helping customers succeed and a proactive approach to relationship management. Education Bachelor's degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience). Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus. Why Join Us? Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions. Collaborate with a talented and innovative team focused on continuously improving security operations. Competitive salary and benefits package. A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies. If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!
    $55k-97k yearly est. Auto-Apply 60d+ ago
  • Supervisor Customer Service - RSW

    Southwest Care 3.7company rating

    Customer service manager job in Fort Myers, FL

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Customer Service position at RSW within the last 12 months.*** Pay & Benefits Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you'll love: ***************************************** Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day. Additional details The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead team members using SWA talent management practices to coach, develop, and engage employees Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Invest in leadership and self-growth through participating in continuous learning and development Responsibilities Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction Respond to and resolve Customer questions, requests, or complaints Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding Work with staff planning to build bids that are in line with department's hourly goals. Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction Knowledge of applicable Collective Bargaining Agreements and their applications Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) Ability to apply general rules to specific problems to produce answers that make sense Ability to recognize and address performance and safety concerns in a timely manner Ability to ensure all equipment is maintained and available for the operation Education NA Experience Fully functioning, broad knowledge in: Airlines Operation Management Customer Service Licensing/Certification Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights Physical Abilities Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions. Ability to perform assigned duties in outdoor and inclement weather conditions Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines *Pay amount doesn't guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.
    $34.9-36.4 hourly Auto-Apply 2d ago
  • Operations/Dispatch and Customer Service Support

    Good Greek Moving & Storage

    Customer service manager job in Fort Myers, FL

    Job Description Are you looking for an innovative, fast paced and rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Operations/Dispatch and Customer Service Support position is an essential and multifaceted role in our organization's operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals. We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations. Good Greek is a Leader in the industry offering extremely competitive compensation and benefits! APPLY TO LEARN MORE Key Skills/Qualifications Detailed orientated Skilled in documenting Important Data Precise data entry Strong Phone Skills Listening and verbal communications Astute, high energy and dependable Proficient in reporting Strong ability to multitask Ability to work effectively under pressure Must have 1-3 years Operations/Dispatch experience Bilingual a plus!!! Core Responsibilities Planning and coordinating jobs Setting schedules Maintaining driver helper relationships Ensuring adequate capacity for job coverage Answering the telephone and making follow-up calls. CRM data entry/software data management Fielding Customer Service Inquires Provide ETA updates in company software and make relevant notes in shipment notes Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations Communicate with customer and with customer service on driver s schedule Log and track driver locations and activities Job Type: Full Time Salaried Position Salary and Benefits: Competitive Benefit Package Available Paid Training *Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $44k-71k yearly est. 13d ago
  • Service Manager

    The Garrett Companies 4.0company rating

    Customer service manager job in Fort Myers, FL

    Join The Garrett Companies and lead maintenance operations for one of our newest luxury communities. The Service Manager is responsible for ensuring top-notch resident experiences through proactive maintenance, team leadership, and hands-on problem solving. From overseeing service requests and preventative maintenance schedules to mentoring your team and maintaining curb appeal, you'll be at the heart of our community's success. If you take pride in your work, thrive on excellence, and aren't afraid to roll up your sleeves, we want to hear from you. Location: Garrett Forum - Ft. Myers, FL Pay: $35 - $37 per hour + shared bonus! Specific Duties and Responsibilities Ensure apartment homes that have been delivered by construction are move-in ready, and consistently inspect amenities to make sure they are always in proper working condition and clean. Resolve any customer and/or resident-related concerns or objections as they arise. In conjunction with the Community Manager, complete move-in/ move-out inspections with residents. With Community Manager's input, initiate, prioritize, and assign individual maintenance team daily activities, including service requests, housekeeping, apartment turns, compliance, and ordering of supplies. Develops maintenance team members as a mentor. With guidance from the Community Manager, appropriately uses performance counseling to correct and/or improve performance issues when necessary. Maintains relationships with vendors, residents, team members, and associates on a professional level at all times. Consistently and effectively communicates with the Community Manager and relevant teams regarding community performance. Other duties as assigned. Additional Responsibilities Keeps in compliance with and abreast of all OSHA regulations. Works with and supervises outside contractors and vendors. Performs other duties as assigned by Management. Inspects apartment homes, buildings, and common areas regularly. Creates service requests to assign repairs of observed maintenance or housekeeping needs. Develops and maintains preventative maintenance schedule for applicable equipment. Conducts quarterly community audits to include: all operating mechanical and non- mechanical parts; electrical, HVAC, plumbing, roofs, balconies, etc. Ensures compliance with State, Federal and local codes and oversees City and Fire Inspections. Prerequisites 3+ years experience as a Service Supervisor. HVAC and EPA certification strongly preferred. Must provide own tools. Valid driver's license required. Experience with Property Management software, Entrata preferred. Must be willing to be on call and take emergency calls after standard working hours. Pre-Prerequisites (these are the most important items) Positive attitude. Relentless problem solving skills. Will never claim the work of others as their own. We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent. Ability to anticipate. Understanding the difference between causation and correlation. We are all broom pushers. Every member of our team is willing to work and support all levels. Physical Demands Ability to climb up to four flights of stairs to access apartments. Ability to walk several acres to inspect community. Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather. Ability to sit or stand for long periods at a time Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Training and Orientation Garrett Companies Onboarding Program in Indianapolis. Membership in professional organizations and continuing education is supported by The Garrett Companies. Company specific Edge 2 Learn training provided.
    $35-37 hourly 8d ago
  • Aircraft Cabin Service Lead

    G2 Secure Staff 4.6company rating

    Customer service manager job in Fort Myers, FL

    Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors, and galley stocking per aircraft specifications. Responsible overseeing crew, responding to client and employee needs and addressing any issues with supervisor. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have a valid driver's license. 5. HS diploma or GED. B. PHYSICAL AND MENTAL DEMANDS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 50 lbs. 5. Physical exam may be required to confirm above. 6. Must pass pre-employment and random drug test. 7. Must complete a criminal background check. 8. Must be able to read, write, understand and carry out instructions in English. 9. Must be able to verbally direct in English. 10. Must possess the necessary authorization to work in the U.S. from the Immigration and Naturalization Service (INS). 11. 10-20% outside work. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must meet necessary requirements to obtain a security sensitive identification badge. 14. May be required to work weekends, overnight shifts and holidays. 15. May be exposed to occasional loud noise levels. ESSENTIAL FUNCTIONS: 1. Thorough cleaning of aircraft interiors, including turn and overnight aircraft as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillow cases, add supplies, clean out garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange and rug exchange. 2. Provision aircraft as directed with required ship supplies by aircraft type 3. Leave notice for supervisor to re-order supply items that are running low. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 8. Attend meetings and inservices as required. 9. Utilize appropriate communications channels and maintain records, reports and files as required. 10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible. 11. Adhere to company policies and procedures and participate in achievement of company objectives. 12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 13. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
    $32k-44k yearly est. 29d ago
  • FT Customer Experience Manager

    Michaels 4.2company rating

    Customer service manager job in Cape Coral, FL

    Store - FORT MYERS-CAPE CORAL, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $24k-44k yearly est. Auto-Apply 3d ago
  • Person In Charge Manager

    Jimmy John's Gourmet Sandwiches

    Customer service manager job in Bradenton, FL

    Jimmy John's - Urgent Hiring for a Dynamic Person In Charge Manager! Are you looking for a fun and loving work environment where you can make a real difference? Do you thrive in a fast-paced setting that values fresh ingredients and quality service? If so, we want you to join our enthusiastic team at Jimmy John's! As a highly skilled Person In Charge Manager, you will play a crucial role in our store's success. You will be responsible for overseeing daily operations, ensuring our customers receive the best service, and managing a talented team. Join us and enjoy the satisfaction of working with fresh ingredients and a dedicated team, while developing valuable skills in management and customer service. Main Responsibilities * Supervise daily store operations with attention to detail * Manage resources, including staff and stock * Monitor financial performance and customer satisfaction Key Responsibilities * Recruit, train, and supervise staff * Manage budgets and maintain financial records * Address customer complaints and queries * Maximize profitability and productivity * Ensure compliance with safety and health regulations * Prepare promotional displays and materials Job Requirements * Strong commercial awareness and confidence * Excellent organizational and teamworking skills * Verbal and numerical communication skills * Enthusiasm and problem-solving abilities * Ability to set a good example for the team Why Join Us? * Be part of a dynamic and motivated team * Work in a delicious environment with fresh, high-quality ingredients * Opportunities for staff advancement and personal growth Location: 5300 Manatee Ave W. Bradenton FL If you're ready to take on this exciting opportunity, apply now and become a valued member of the Jimmy John's family! Company Introduction We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!
    $46k-84k yearly est. 5d ago
  • Call Center Manager

    Powerhouse Home Service 3.8company rating

    Customer service manager job in Fort Myers, FL

    You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Southwest Florida. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why Choose Powerhouse Home Services Competitive pay Medical Insurance - We offer Health, Vision, and Dental. Work life balance - We off paid time off. 401k Plan with a company match. PAID TRAINING The Big Task You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every job. Author and refine call scripts so they're clear, compelling and result in more appointments. Become an expert of your market, know the customer needs and how best to engage them. Monitor performance of staff, review recorded calls and advise them on how to promote sales. Formalize a coaching and training platform that's cost effective and measurable. Show employees how their individual contributions matter to the company's success. Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Powerhouse Home Services by visiting *********************** When you're ready, please email us at *************************** Equal Opportunity Employer
    $35k-43k yearly est. Easy Apply 60d+ ago
  • Planning and Zoning Manager

    City of North Port, Fl 4.0company rating

    Customer service manager job in North Port, FL

    General Description The City of North Port strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the is the full range for this position from entry to later career. NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE. This position manages the Planning and Zoning Division and planning and zoning components, such as comprehensive planning, development review, geographic information, impact fee, land development, short-range planning, neighborhood improvement and urban planning. Assures all planning and zoning activities are carried out in accordance with City ordinances. Work is performed under the direction of the Development Services Director. Essential Job Functions * Manages division activities relating to planning, special studies, and projects, which includes the gathering of planning data, preparation of reports, general meeting preparation and the implementation of projects. * Supervises and evaluates Planning and Zoning Division employees, including employee professional growth and development. * Develops, plans, manages, and evaluates programs, projects and policy areas resulting in a major impact on the community. * Oversees and monitors the implementation of the Comprehensive Plan and Land Use Development Regulations. * Interprets the Comprehensive Plan and the Land Use and Development Regulations and ensures implementation by staff. * Reviews and obtains proper interpretations of laws, rules and regulations affecting planning functions, or grant requirements. * Reviews and prepares recommendations on all land development permits. * Correlates a variety of statistical and planning data for comprehensive plan proposals; prepares technical reports and applications relative to various special projects. * Oversees and monitors the administration of grants and programs. * Assists in preparation of budget for assigned program, system, or section activities. * Provides technical assistant to other departments, divisions, outside agencies and the general public. * Attends and represents the City at other agency meetings; prepares and presents public presentations. * Serves on various committees and advisory boards representing the City. (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.) Knowledge/Skills/Abilities * Knowledge of the principles and practices associated with planning, methods of collecting and analyzing planning data and preparing planning reports and studies. * Knowledge of Planning and Land Use Development Regulation and the City Comprehensive Plan. * Ability to manage and evaluate the work of professional personnel. * Ability to ensure effective administration of the Planning and Zoning Division including compliance with City regulations and procedures, and grant and contract administration. * Ability to organize and prioritize multiple high-level projects at the same time, in a timely manner. * Excellent leadership and managerial skills, to include team building, mediation, and motivational skills. * Excellent customer service skills, including ability to communicate clearly and effectively, both verbally and in writing. * Ability to present ideas, findings, and recommendations concisely and effective to the proper agency or board. * Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy. * Ability to establish and maintain effective working relationships with employees and the general public. Education, Experience, Licenses and Certifications Education and Experience: * Master's Degree from an accredited college or university in Urban and Regional Planning, Engineering, Architecture, Economics, Public Administration or related field. * Seven (7) years of professional planning experience; including four (4) years in a supervisory capacity. (A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.) Licenses and Certifications: * Possession of or ability to obtain a valid Florida driver's license by date of hire. * Certification from the American Institute of Certified Planners (AICP) or equivalent licensing directly related to an applicable area of specialization is desired. Emergency Response Responsibility Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions. Veterans Preference Statement The City of North Port, FL is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.
    $39k-48k yearly est. 50d ago
  • Route Service Manager

    Interestate Batteries

    Customer service manager job in Fort Myers, FL

    Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory. Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention. Job Components: * Deliver batteries and provide service each dealer on your route in a timely manner. * Follow all Environmental Health and Safety rules and policies. * Establish, build and maintain good dealer relationships. * Effectively manage consignment programs to help dealers increase sales and drive retention. * Complete documentation on a timely basis. * Maintain the route by keeping displays clean and keeping dealer list up to date. * Invoice all units that fail to last warranty period. * Rotate batteries to maintain quality product and service standards. * Collect and handle payments on account, which may include cash, checks and money orders. * Collect and return junk and/or used batteries. * Load and unload truck. Qualifications: * Must possess current DOT Medical Certification and maintain clean driving record. * Depending on equipment that will be operated, a Class A or B Commercial Driver's License may be required. * Prior driving and customer service experience highly desirable. * Good communication skills. * Ability to interact effectively with customers. * Strong customer service skills. * High school diploma or GED equivalent. * Ability to read, write and compute basic math. Scope Data: Uses frequent independent judgment when making decisions. Work Environment: * Regularly required to use hands to grasp or handle, talk and hear, stand and walk. * Specific vision abilities include close vision, depth perception and ability to adjust focus. * Ability to regularly lift and/or move 50+ lbs. without assistance. * Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
    $41k-70k yearly est. Auto-Apply 15d ago
  • Route Service Manager

    Interstate 3.8company rating

    Customer service manager job in Fort Myers, FL

    Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory. Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention. Job Components: Deliver batteries and provide service each dealer on your route in a timely manner. Follow all Environmental Health and Safety rules and policies. Establish, build and maintain good dealer relationships. Effectively manage consignment programs to help dealers increase sales and drive retention. Complete documentation on a timely basis. Maintain the route by keeping displays clean and keeping dealer list up to date. Invoice all units that fail to last warranty period. Rotate batteries to maintain quality product and service standards. Collect and handle payments on account, which may include cash, checks and money orders. Collect and return junk and/or used batteries. Load and unload truck. Qualifications: Must possess current DOT Medical Certification and maintain clean driving record. Depending on equipment that will be operated, a Class A or B Commercial Driver's License may be required. Prior driving and customer service experience highly desirable. Good communication skills. Ability to interact effectively with customers. Strong customer service skills. High school diploma or GED equivalent. Ability to read, write and compute basic math. Scope Data: Uses frequent independent judgment when making decisions. Work Environment: Regularly required to use hands to grasp or handle, talk and hear, stand and walk. Specific vision abilities include close vision, depth perception and ability to adjust focus. Ability to regularly lift and/or move 50+ lbs. without assistance. Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
    $42k-62k yearly est. Auto-Apply 16d ago
  • Construction Services Manager

    PBK Architects 3.9company rating

    Customer service manager job in Sarasota, FL

    The Construction Services manager serves as the liaison between the client and contractors. This individual will serve as an on-site representative to represent the owner's interests in projects and contractor's adherence to quality standards and schedules. This individual will also interact with contractors and owners' representatives daily. Your Impact: * Read and interpret construction documents and schedules * Ensure projects stay on schedule and the contractors are on task * Serve as a liaison between the client and contractors * Serve as an on-site representative of a large A/E firm to represent the owner's interests in projects * Ensure contractor's adherence to quality standards and schedules * Interact with contractors and owners' representatives daily Here's What You'll Need: * Bachelor's Degree in Construction Management, Architecture, or related field. * 3+ years construction administration experience. * Ability to read and interpret construction documents and schedules * Proficient in MS Office software, PlanGrid a plus * Must have a valid driver's license. Position requires driving to jobsites around Central Texas. * Ability to work well under pressure, juggle and prioritize multiple projects and adjust work accordingly, often against tight deadlines. * Strong documentation and verbal communication skills. * Ability to interact with senior management, external client organizations and contractors. * Strong customer service skills * Self-starter who has the ability to prioritize tasks on their own.
    $49k-65k yearly est. Auto-Apply 37d ago
  • Service Supervisor

    Crown Residential

    Customer service manager job in Ellenton, FL

    Full-time Description The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Establish and manage a team of qualified and trained Teammates Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director Maintain a safe working environment and educate Teammates on practicing safe procedures Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards Report liability hazards found in the community to Property Director and or, Regional Director Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc. Respond to all service requests in a timely manner to ensure resident satisfaction Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service Responsible for service follow-ups and team's success in service delivery and completion Prepare and inspect apartments for move-in readiness after becoming vacant Conduct all work in compliance of OSHA and Equal Housing Opportunity Monitor storing of equipment, supplies, and tools in a secure area Delegate+ inventory of supplies and tools Manage budget for equipment and supplies for maintenance and order supplies from vendors Manage and authorize overtime for non-exempt teammates Ensure that all work is performed according to Crown Residential's procedures and standards Make recommendations and modifications regarding property performance, business needs, etc. Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget Attend all required Crown Residential maintenance trainings Ability to effectively work in a team setting and collaborate with administrative staff Possess and practice exceptional safety skills while on the job. Be highly motivated and have a positive attitude Valid Driver's License and reliable transportation Ability to prioritize multiple tasks, follow-up, and follow through Ability to provide coverage on a rotating basis for property on an on-call basis as needed Awareness of working long hours outdoors and in the elements Professional appearance and demeanor Have a thorough knowledge of safety and the proper operation of all tools and equipment. Ability to effectively manage and lead a team of Service Teammates Have excellent customer service skills when talking to residents about service needs. Hands on working knowledge of typical apartment maintenance Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements EDUCATION, EXPERIENCE, CERTIFICATION: Required: High school diploma or equivalent EPA Section 608 HVAC Type I Preferred: Bachelor or Teammates degree Previous experience in a maintenance supervisory role in the multi-family/hospitality industry CFC/EPA, CPO certifications North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC)
    $34k-57k yearly est. 60d+ ago
  • Dining Services Supervisor

    Xendella

    Customer service manager job in Sarasota, FL

    Who We Are: NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at **************** Job Details Position: Dining Room Supervisor Location: Sarasota, FL Schedule: Full time Pay Frequency: Weekly - Direct Deposit What We Offer You: Generous Compensation & Benefits Package Health, Dental & Vision Insurance Company-Paid Life Insurance 401(k) Savings Plan Paid Time Off: Vacation, Holiday, Sick Time Employee Assistance Program (EAP) Career Growth Opportunities Various Employee Perks and Rewards Job Summary: We are seeking a hands-on, self-starting Dining Room Supervisor to support the Dining Room Manager in the daily operations of a vibrant Independent Living community. This is a working supervisor role, meaning you'll be right alongside the team-serving, bussing, greeting residents, resolving concerns, and helping ensure every meal feels welcoming and well-run. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in hospitality, this role offers the perfect blend of leadership, teamwork, and service. Key Responsibilities: Actively supervise and support dining room service while working on the floor with the team Greet residents and guests, assist with seating, and foster a warm, community-focused dining experience Take food and beverage orders and provide attentive table service Bus tables, reset dining areas, and maintain cleanliness throughout service Handle resident questions and concerns with professionalism and care Assist with reservations, takeout orders, and special requests Build and organize takeout meals accurately and efficiently Support setup, service, and breakdown for catering and special events Help train, coach, and motivate servers to maintain service standards Communicate effectively with kitchen staff to ensure smooth service flow Step in as a leader on shift when the Dining Room Manager is unavailable Physical & Work Environment Responsibilities: This is an active, on-your-feet role, including: Standing and walking for 6-7 hours per shift Lifting and carrying trays, dish racks, and supplies (up to 40 lbs) Working in a busy, fast-paced, and sometimes hot kitchen environment Navigating tight spaces during peak meal periods Qualifications: Previous restaurant, hospitality, or dining room leadership experience preferred Strong customer service and communication skills Ability to multitask and stay calm under pressure A positive attitude and genuine enjoyment of working with older adults Reliable, organized, and able to take initiative without constant direction Team-oriented mindset with the confidence to lead by example
    $34k-58k yearly est. Auto-Apply 2d ago
  • Client Service Manager

    Arthur J. Gallagher & Company 3.9company rating

    Customer service manager job in Fort Myers, FL

    The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently Client Service, Service Manager, Manager, Benefits, Client Relations, Retail
    $46k-74k yearly est. 7d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in North Port, FL?

The average customer service manager in North Port, FL earns between $25,000 and $80,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in North Port, FL

$44,000
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