Customer service manager jobs in Orion, MI - 1,425 jobs
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DMC Sinai-Grace Hospital
Customer service manager job in Detroit, MI
DMC Sinai-Grace Hospital is DMC's largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace's joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.
Job Summary
In association with market leadership, is responsible for overseeing and monitoring DMC operations to ensure adherence with applicable statutorial, governance and regulatory rules/requirements and functions within and amongst the DMC, its hospitals, clinics, personnel, and other buildings. Manages and surveys the DMC regulatory readiness. Identifies and manages adherence to applicable governmental and other external agency requirements. Interacts with Sr. Management, Board of Trustees committees and others who are assigned responsibility in the areas of governance, conflict of interest, and medical staff operations. Assists the DMC hospitals in adhering to a variety of complex regulations relating to Board membership, Governance Committees, data security and privacy, Human Investigational Protocols, Patient Rights requirements and similar laws or rules as may be assigned from time to time. Provides direct support to DMC hospitals and corporate management by interpreting communications and regulatory rulings within the Manager's assigned areas. Provides administrative and analytical support (including reporting on findings and implementing hospital or system wide process improvement initiatives) to the DMC within the areas of accreditation, licensure, E-learning, training, and other projects, as needed.
Minimum Qualifications
1. Bachelor's degree in Public Health, Health Care Administration, Operations Analysis, clinical or other related field, or the equivalent combination of education and/or experience. Master's degree in a related field preferred.
2. Three years of related experience with progressively more responsibilities in a health care system, hospital or other similar complex organization subject to intense external regulations, including direct involvement with senior management and outside entities regarding compliance with external standards.
3. Licensed to practice as a Registered Nurse in the State of Michigan preferred.
4. Experience in the use of personal computers as well as knowledge of statistical or spreadsheet software tools
Job: Process Improvement
Primary Location: Detroit, Michigan
Facility: DMC Sinai-Grace Hospital
Job Type: Full Time
Shift Type: Day
$35k-57k yearly est. Auto-Apply 2d ago
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Route Service Manager - UniFirst
Unifirst 4.6
Customer service manager job in Taylor, MI
Route ServiceManager UniFirst seeking a Route ServiceManager to join our team! The Route ServiceManager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route ServiceManager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customerservice and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customerservice experience
Ability problem solve and handle a variety customerservice situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
The estimated base salary for this position ranges from $62,400 to $68,640 yearly, with additional management bonus eligibility. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
$62.4k-68.6k yearly Auto-Apply 2d ago
Team Lead - Customer Service
Walker Healthforce
Customer service manager job in Detroit, MI
Team Lead
|
Hybrid
|
Detroit, MI
|
Contract to Hire
Walker Healthforce is seeking a
Team Lead
with 3
years of experience
in Detroit, MI. This is a 12-
month
contract to hire opportunity.
CORE REQUIREMENTS:
Three (3) years of customerservice experience or contact center experience
Two (2) years of demonstrated leadership ability
Demonstrated leadership ability - 2yrs exp. min. with supervising, coordinating, directing, training, and monitoring staff activities
Strong communication/ presentation skills, decision making, organizational, time management, change management, conflict resolution skills and analytical skills
Experience monitoring and analyzing proficiency and quality data and efforts of employees.
Bachelor's Degree required (need at least a minimum of 60 college credits)
JOB RESPONSIBILITIES:
Planning, coordinating, and supervising all administrative, operative and employee functions within assigned areas(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure efficient and qualitative operation through effective planning, leading, controlling and organizing.
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
Monitor and analyze proficiency and quality efforts subordinate personnel.
WHAT WE OFFER:
Competitive compensation package
Weekly pay via Direct Deposit
Medical, Dental & Vision available
401k options
WHY WORK WITH WALKER?
Access to our top ranked team of recruiting and placement specialists
Continuous, one-on-one support from a dedicated engagement manager
Professional resume development and interview preparation
Contact our Recruiting Team today to experience the Walker Healthforce difference!
ABOUT US:
Walker Healthforce
is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we're custom not commodity and we've been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today!
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
$32k-44k yearly est. 19h ago
Plant Manager
Yeo & Yeo HR Advisory Solutions (Amy Cell Talent
Customer service manager job in Livonia, MI
Are you a hands-on leader who would be excited to work within a state-of-the-art facility for a company that has developed an amazing culture? Please read on!
About Storch
At Storch, we lead the future of manufacturing through bold innovation and purposeful simplicity. We design and build engineered magnetic solutions and distribute precision magnet products that help materials move, machines perform, and people work with greater efficiency and safety. Founded in Detroit in 1952, Storch has grown into a respected leader in magnetic equipment design and innovation. Our offerings include magnetic conveyors, magnetic separators, lifting and holding magnets, and custom assemblies - all supported by in-house engineering, fabrication, and quality assurance. We're committed to solving customer problems proactively, turning challenges into opportunities, and creating a workplace where people feel valued, safe, empowered, and inspired.
About the Opportunity
We are seeking a Plant Manager who is ready to lead, optimize, and elevate our manufacturing operation while growing with us into the future. This role comes at an exciting time for our company as we build on a strong foundation and continue to evolve our operations for the future. You will have the opportunity to shape the next chapter of our manufacturing leadership by strengthening systems, enhancing collaboration, and driving greater clarity, consistency, and performance across the plant. You will lead a talented team of welders, fabricators, production personnel, and quality professionals with the goal of taking a good operation and making it great. This seat is ideal for someone who values innovation, simplicity, and long-term relationships.
What You'll Do
Lead and Develop the Team: Build a high-performing production team that values respect, collaboration, and continuous improvement.
Drive Operational Excellence: Oversee all plant operations from fabrication and assembly to shipping, ensuring that production, quality, safety, and cost goals are met.
Design and Implement Systems: Build and refine processes and quality systems that reduce scrap, rework, and downtime while increasing throughput, reliability, and first-time yield.
Manage Projects and Processes: Lead operational projects such as new product launches, process upgrades, and facility improvements, coordinating across departments.
Collaborate Cross-Functionally: Partner with engineering, sales, purchasing, and quality to ensure customer expectations and company objectives align.
Champion Culture and Values: Model and reinforce Storch's Core Values in every decision and interaction.
The Ideal Candidate
Strong background in project management, process improvement, and team development.
Hands-on leader who thrives on the production floor and collaborates across departments.
Skilled in budget management, financial analysis, and operational efficiency.
Knowledgeable in quality assurance systems and safety best practices.
Familiar with, or eager to learn, the Entrepreneurial Operating System (EOS ).
You'll Love Working Here If You Live These Values
Relationships Matter - You treat others with respect and believe that strong communication and teamwork lead to shared success.
Innovative Approach - You embrace learning, adapt proactively, and enjoy finding better ways to improve quality and processes.
Integrity in Action - You keep your word, build trust through follow-through, and take ownership of your results.
Warrior Mentality - You face challenges with focus and determination, turning obstacles into opportunities for growth.
What Success Looks Like in the First 12 Months
Reliable processes and quality systems in place, and improving performance.
Scrap and rework reduced; first-pass yield and efficiency trending upward.
Team members engaged, capable, and clear on expectations.
Strong cross-department collaboration aligned with company goals.
Visible improvements in safety, quality, delivery, and cost performance.
A culture of accountability and continuous improvement fully taking root.
Compensation and Benefits
Competitive salary based on experience.
Quarterly performance-based profit-sharing incentive.
Long-term career growth within an innovative, values-driven organization.
A workplace where contribution and creativity are recognized and rewarded.
$100k-139k yearly est. 19h ago
Unit Manager - Sign On Bonus
Regency at Waterford
Customer service manager job in Waterford, MI
$8,000 RN Sign-On Bonus
Full-time position
Are you an experienced Registered Nurse or Licensed Practical Nurse looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates, or manages nursing care and health education for nursing home guests.
At Ciena Healthcare, we take care of you too, with an attractive benefit package including:
Competitive pay,
Life Insurance,
401K with matching funds,
Health insurance,
AFLAC.
Employee discounts
Tuition Reimbursement
SPOTLIGHT, our virtual community and rewards and recognition program, exclusively for Ciena staff members
In addition, we will help you advance your career with tuition reimbursement, discounts and other support.
You will join an experienced, hard-working team that values communication and strong teamwork abilities.
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care.
Evaluates guests' responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Current state Registered Nursing or Licensed Practical Nursing licensure required.
Current CPR certification and additional certification in a nursing specialty desired.
Management or supervisor experience in long-term care or geriatric nursing preferred.
About Ciena Healthcare
Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services.
We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
#IND123
#signon
$51k-82k yearly est. 19h ago
General Manager
Jimmy John's Gourmet Sandwiches
Customer service manager job in Village of Clarkston, MI
This is a story about growing up but never getting old.
Since day-one when our founder, Jimmy, opened his first Jimmy John's sandwich shop, we've had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we're not afraid to have a little (or a lot) of fun along the way. We succeed together as a family because let's be honest, nobody can compete with the Rockstars of Jimmy John's.
Calling all Go-Getters.
As a General Manager, you will oversee day-to-day restaurant operations. While managing food and labor costs, you will recruit, hire, and train team members helping them understand what success looks like. In other words: let's do whatever it takes to make kick-ass sandwiches for our customers.
To qualify for this rockstar opportunity, you are eligible to work in the U.S. and meet the age requirements and experience outlined within the application.
Let's get this bread.
Be part of a culture of Go-Getters and Rockstars who succeed through goal setting, willingness to learn and a can-do attitude. Perks include:
* Advancement Opportunities
* Employee Discounts*
Not sure if your experience aligns? We encourage you to apply. Sandwich lover or not, all backgrounds are welcome here.
Each Jimmy John's franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Jimmy John's," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Jimmy John's restaurant to which you are applying.
Jimmy John's and its franchisees are equal opportunity employers.
* Subject to availability and eligibility requirements.
Company Introduction
We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!
$43k-81k yearly est. 7d ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Novi, MI
* Cosmetology or Barber License (Required)*
APPLY NOW - TEXT: SUPERCUTS474 to 44000
Join Regis Corporation as a Salon Leader - Elevate your Leadership Journey!
Have you ever envisioned yourself as a key player in salon management, contributing to a team's success and making a mark in the beauty industry? If you're passionate about leadership and ready to shape your career, Regis is excited to welcome you as our Salon Leader! The Salon Leader (SL) is essential to leading a great team. SL is responsible for leading the salon operations and team members, including modeling Regis' core values to be the best while serving our clients in a friendly, and professional way.
Join our family of salons under Regis Corporation including the brands Cost Cutters, Holiday Hair, and Supercuts, and take the next step in your journey. Our salons are vibrant, trendy, and friendly environments where both customers and team members feel at home.
What Sets Us Apart?
Your creativity knows no limits, and neither should your paycheck. Join us and enjoy the opportunity to increase your earnings with walk-in customers, tips, and commissions. Your bi-weekly earnings will either be paid as straight commissions or hourly rate whichever is higher!
You may have the opportunity to increase your commission percentage on a quarterly basis based on your productivity!
Referral bonuses are offered for every friend and family member that joins you!
Exceptional Benefits:
Flexible schedules for a perfect work-life balance.
Medical, Dental, Vision, 401(k), and Student Loan Repayment Assistance.
Enjoy Paid Time Off and free ongoing technical education.
Opportunities for career and skill growth, with a focus on your professional development.
Fun, relaxed dress code - we welcome jeans and tennis shoes!
Job Duties
Recruit top talent, including interviewing, and hiring, to meet salon staffing requirements.
Evaluate team member performance by consistently meeting, formulating, and documenting individual goals.
Model quality services by consulting with clients and applying the appropriate service techniques.
Recommend and participate in all approved local marketing initiatives including depth and frequency of coupon campaigns, seasonal initiatives, and client appreciation events.
Educate clients and team members about proper home hair care and recommend services and products to help the client maintain their hairstyle between salon visits.
Model customerservice best practices by leading and inspiring the team, ensuring each client's satisfaction, and building client loyalty.
Provide customized consultations with each client, including stating the final price before the service begins.
Complete all required salon leadership administrative tasks (i.e., closing out a ticket on the POS system, timecards, inventory control, on-boarding new team members, and scheduling appointments) promptly.
Communicate effectively and positively with all clients, team members, leadership, and the corporate support team.
Meet or exceed personal/salon productivity standards set by Regis.
Protect the salon's assets, including emphasizing and enforcing cash handling procedures.
Lead, train, and model all services offered at the salon.
Maintain flexibility in scheduled shifts to fit the needs of the business, including potential night and weekend shifts.
Attend all required technical training sessions.
Join all virtual and in-person meetings as directed by leadership.
Enforce and modeling Regis policies as defined in the Handbook and salon specific operational procedures (including but not limited to bank deposits/runs, salon cleaning/maintenance, and disinfecting styling implements).
Required Knowledge, Skills, and Abilities (KSAs)
Ability to lead the team and work as a team-player and/or independently.
Marketing yourself, the salon, and the team in the community to increase your salon clientele.
Modeling exceptional communication, organization, and problem-solving skills.
Providing consistent and excellent customerservice.
Multi-tasking efficiently to complete and manage salon duties (including store meetings, scheduling, cash management, and reporting).
Showing a willingness to learn new techniques and stay current with hair trends
Leading through change and applying effective coaching abilities.
Traveling to other salon locations as needed (i.e., temporary assignments).
Maintaining full-time status and meeting the business demands.
The physical requirements of the position may require bending, sitting, twisting, turning, lifting (generally 10-15 pounds), and/or standing for extended periods of time.
Experience
* Three (3) years of experience as a Stylist, preferred.
* One (1) year of experience in a salon leadership role, preferred.
Education
Must maintain a valid cosmetology or barber's license.
All SLs are required to complete assigned training as determined by Regis.
*All Supercuts (SC) SLs must have received their Hair Stylist Academy (HSA) completion certificate.
Work Location
* The SL role is based at a Regis (Supercuts, Holiday Hair, or Cost Cutters) salon location.
Regis Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace.
N/A
82677
NOVI, MI (82677)
$33k-50k yearly est. 8d ago
Unit Manager (Hiring Immediately)
The Manor of Farmington Hills 4.3
Customer service manager job in Farmington, MI
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
At Ciena Healthcare, we take care of you too, with an attractive benefit package including:
Competitive pay
Life Insurance
401K with matching funds
Health insurance
AFLAC
Employee discounts
Tuition Reimbursement
You will join an experienced, hard-working team that values communication and strong teamwork abilities
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAAs) and the development and implementation of a plan of care.
Evaluates guests responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed
Qualifications
Current state registered nurse (RN)
Current CPR certification and additional certification in a nursing specialty desired
Management or supervisor experience in long-term care or geriatric nursing preferred
About Ciena Healthcare
Ciena Healthcare is Michigans largest provider of skilled nursing and rehabilitation care services.
We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
IND123
$52k-79k yearly est. 2d ago
Vice President, Global Customer Service Operations
Stockx 4.3
Customer service manager job in Detroit, MI
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
The VP, Global CustomerService Operations will be responsible for leading the customerservice operational team that serves the North America, EMEA, and APAC markets. This leader will play a strategic and operational leadership role responsible for the people development and delivery of global customerservice via multiple channels, and own the strategic development of the day-to-day operational customerservice requirements with the goal of delivering key service outcomes for all customer segments. The role will work cross-functionally & collaborate with other company executives from all departments, integrating their different objectives to meet overarching goals for the company. This person will also be a member of the StockX Extended Leadership Team.
What you'll do
In this position, you will run a world-class customerservice team. First and foremost, this is a people leader role which enables local teams to be successful. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a passion for customerservice, keen analytical skills, a tech-centric mindset and a willingness to lead by example. The scope includes both in-house teams in locations across the world as well as strategic outsourced partners. Other responsibilities include:
Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost.
Deliver world-class results across multiple locations from both in-house teams and outsourced partners.
Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes; all designed to create a world-class engaged team.
Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention.
Create, improve and drive a culture and processes which achieve business goals and objectives.
Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements.
Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies.
Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customerservice experience as we scale up.
A critical member of the Global CustomerService team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US.
Collaborate with CS support teams and executive leadership in setting and driving organizational vision, operational strategy, and hiring/talent needs in CS operations.
Drive sales through service with a focus on increasing conversion and customer retention.
Leverage customer insights and root cause analytics to identify needed improvements and gain cross-functional buy-in to deliver results.
Be the ‘Voice of the Customer' within CS and across the company, providing regular updates and insights into operational performance to senior leadership.
Identify potential operational risks, develop contingency plans, and ensure the company's CS operations are resilient against disruptions as well as ensuring full regulatory compliance and legal requirements.
Meet tight budgets through controlling resources and utilizing assets to achieve qualitative and quantitative targets.
Take an all-hands-on deck approach during our busy seasons, including back to school (July-Sept) and holiday (Nov - Jan).
Continually develop improvements and embed successful change projects.
Drive quality and consistency.
Coach and lead the team to win.
About you
10+ years leading CustomerService operations with preferred e-commerce experience.
5+ years of global leadership experience, focused in North America, EMEA and APAC.
Customer and Employee Centric leadership and experience with proven results.
Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles.
Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets.
Proven Management experience at a senior, strategic level role.
Established track record of exceeding targets, KPIs, SLAs.
Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels.
Influential relationship skills at all levels and able to use these relationships to deliver service improvements.
Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team.
Must be a proactive team player with high energy to adapt and succeed in a fast-paced, changing environment.
Creative, analytical, and strategic thinker that leverages data to tell the story and drive actions to improve.
Evidence of outstanding leadership skills and portray an ability to inspire and motivate others, guiding them in a unified direction and taking accountability for the group's actions.
Pursuant to the various pay transparency laws/acts, the pay range is $225,000 to $250,000 annually
, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses
. Compensation is dependent on geography and may vary.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at ***************
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.
$225k-250k yearly Auto-Apply 5d ago
Selling General Manager - HME
Wynne Hires, LLC
Customer service manager job in Detroit, MI
A Selling General Manager in this role, is responsible for opening a new market location in Detroit, and for hiring a team and growing the business. EXPERIENCE WITH HOME MEDICAL EQUIPMENT, A MUST.
Manage and grow a local market with expertise in (B2C) residential (DME) Durable Medical Equipment
for patient mobility, safety, and independence in the home. As a Selling General Manager, you will
lead your team to earn 5-star customer experience reviews, through consultative in-home sales
appointments, timely installation of new equipment, and responsive service for maintenance and
repairs.
Sales & Marketing Expectations:
• Achieve sales goals for number of appointments, conversation rate and total sales
revenue.
• Timely completion of estimates and contracts with a clear product solution and scope of
work.
• With Shared Services support, lead your team in relationship development with community and
patient referral sources, holding in-services, and hosting events to promote in-home mobility
products.
Operations Responsibilities:
• Review each sale and project to confirm quality standards of product, installation and customer
satisfaction.
• Local vendor management - find and develop relationships with local and regional
subcontractors/vendors as needed.
• Point of Escalation - respond to and resolve escalated situations with customers, systems, and
processes.
• Maintain accurate and adequate inventory for all stocked equipment.
• Manage fleet/vehicle maintenance, repairs and cleanliness.
• Ensure timely response and completion of all service calls; tracking warranty information,
confirming satisfactory completion and billing of all service requests.
Leadership Responsibilities:
• Lead by example with ride-alongs, mentoring, and developing an understanding of each role
(marketing, sales, production).
• Hire, train and develop your team to achieve goals and exceed customer and referral partner
expectations.
• Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis,
ensuring net profit goals are met.
• Scale and grow your local market.
• Communicate, educate and ensure team compliance with laws, regulatory agencies, and company
policies.
Required Industry Experience, Skills, and Travel
• Residential Durable Medical Equipment (DME) industry experience required (B2C).
• Proven experience as a successful Sales producer and manager.
• Excellent spoken and written communication skills, presentation skills, and project management skills.
• Strong interpersonal skills and the ability to lead and develop a team.
• Excellent leadership and decision-making skills.
• Financial acumen including understanding of a budget.
• Excellent problem-solving skills.
• Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Travel up to 10% as needed.
Total Rewards:
• Base salary plus incentive = total compensation of $120,000.
• Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance.
• Paid time off includes paid holidays and three weeks of PTO.
• Training includes virtual and in-person learning and development, product development training,
ongoing support, and the opportunity to grow personally and professionally in an expanding organization.
$120k yearly 5d ago
Store Manager
American Jewelry and Loan
Customer service manager job in Detroit, MI
American Jewelry and Loan is the premier operator of pawnshops in Michigan. While nationally known as “Hardcore Pawn” for our store at 8 Mile and Greenfield, we operate 4 other locations in Hazel Park, Pontiac, Lincoln Park and Southgate. We are focused on growth and looking for talented individuals to share in that growth and that share our CORE values:
1. We are a 4th generation family-owned pawnshop.
2. We take pride in everything that we do.
3. We demonstrate competency in action.
4. We have one another's backs
5. We win.
If you thrive in a
results orientated
, performance driven,
team orientated
environment where your hard work and dedication will set you on the path to your personal and professional success, American Jewelry and Loan is a place to grow.
Manager candidates:
Exemplify the mission, vision, and values of American Jewelry and Loan.
Have an entrepreneurial mindset,
Demonstrate the ability to build a team capable of achieving operational excellence through effective delegation and follow-up.
Understand Profit and Loss statements with focus on managing and moving all merchandise ranging from fine jewelry to electronics to home furnishings.
Able to report to owners and be a part of a leadership team with focus on understanding current business trends and future business needs.
To be considered we require:
5+ years of proven retail or manager leadership track record in sales
Interpersonal skills to deal with all personality types in a friendly, courteous, and polite manner.
Excellent communication skills (verbal and written).
Flexibility to adapt to a fast-paced, ever-changing retail environment.
Self-direction and motivation
Strong organizational and time management skills.
Desired Skills
Customerservice
Product knowledge including but not limited to - jewelry, electronics, computers
Jewelry sales
Bi-lingual a plus
Job Type: Full-time
Expected hours: 40 - 45 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Vision insurance
Experience level:
5 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Rotating weekends
Weekends as needed
Ability to commute/relocate:
Hazel Park, MI 48030: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customerservice: 5 years (Required)
Language:
Spanish (Preferred)
Work Location: In person
$30k-56k yearly est. 4d ago
General Manager
Fourgrounds Coffee
Customer service manager job in Plymouth, MI
Fourgrounds General Manager - Fourgrounds Coffee Studio (Plymouth, MI)
About Fourgrounds:
Fourgrounds is a new coffee shop and creative media hub in downtown Plymouth, MI-where craft coffee meets local storytelling. As we prepare for launch, we're hiring a General Manager to lead our team, own operations, and build a best-in-class guest experience. This is a ground-floor opportunity to grow with a unique hybrid concept.
Position Overview:
The General Manager is responsible for all aspects of store operations, from guest service and staff development to inventory management and financial performance. You'll lead a team of baristas and front-of-house staff, while managing costs, enforcing standards, and creating an outstanding environment for customers and employees alike.
Job Responsibilities -
Front of House:
Hire, onboard, train, schedule, and coach a high-performing team
Motivate employees to deliver excellent service
Provide feedback, coaching, and development to team members
Enforce store policies and foster a positive, productive workplace
Maintain a clean, welcoming, and well-organized space
Address guest concerns promptly and professionally
Back of House & Operations:
Oversee all store operations and report to ownership/corporate staff
Manage P&L, meet sales targets, and control labor and operating costs
Maintain accurate par levels, ordering guides, and prep sheets
Ensure consistency in food and beverage quality, following recipes and procedures
Keep inventory and retail coolers organized, stocked, and visually appealing
Maintain high standards for cleanliness, organization, and health code compliance
Oversee sanitation of workstations, tools, and storage areas
Ensure compliance with food safety, health codes, and cash handling policies
Reconcile cash deposits with POS system daily
Coordinate event strategy with WDIV events team/coordinator
Administrative & Strategic Duties:
Create, manage, and adjust team schedules; approve shift changes and fill-in for absences
Provide insights and feedback to ownership; help manage workplace change(s)
Manage employee relations by addressing conflict resolution, performance challenges, and fostering positive interpersonal dynamics.
Represent and promote the Fourgrounds brand in the community
Support cross-functional collaboration with the in-house media studio
Coordinate store operations with local programming staff and daily broadcast of station lifestyle show
Report performance to ownership and help implement operational improvements
Key Qualifications:
3+ years of experience managing a café or restaurant preferred
Strong understanding of café operations, food safety, and customerservice
Skilled in balancing supply and demand, ordering, and inventory
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal, organizational and problem-solving skills
Familiarity with coffee equipment, drinks, and café operations is a plus
Effective leader with experience coaching and mentoring teams professionally
Proficiency in POS systems and basic financial reporting
Skill in maintaining detailed communication and organization in restaurant industry
Positive and enthusiastic attitude
Experienced in managing budgets, costs, and business metrics (sales, labor, profitability, etc.).
ServSafe or food safety certification (or willingness to obtain)
Ability to work full-time including early mornings, evenings, weekends and holidays.
Location & Schedule:
Location: Downtown Plymouth, MI
Schedule: Full-time (Includes mornings, evenings, weekends, and holidays)
No Phone Calls Please
Fourgrounds Coffee is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, Fourgrounds Coffee will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
$43k-80k yearly est. 1d ago
General Manager
Variant Partners
Customer service manager job in Belleville, MI
General Manager - U.S. Division (Global Manufacturing Group)
Our client, a global manufacturing organization with a profitable and growing U.S. division, is seeking a General Manager to lead the business with full P&L ownership. With strong operations leadership already in place, this role is centered on commercial performance, customer engagement, and strategic growth.
Key Responsibilities:
Lead U.S. strategy and financial performance, including P&L, budgeting, forecasting, and investment planning
Drive the commercial agenda: sales strategy, key account growth, pipeline development, and pricing
Expand new business while deepening senior-level customer relationships, particularly in automotive and adjacent markets
Ensure alignment of commercial goals with operational capabilities in partnership with the Head of Operations
Build and develop a high-performing leadership team; promote a culture of accountability and continuous improvement
Serve as the senior representative with customers, suppliers, and global leadership, ensuring alignment with group strategy
Qualifications:
Bachelor's degree required; MBA preferred
10+ years of progressive leadership experience in manufacturing
Demonstrated success in sales leadership, business development, and key account management
Automotive Tier I or Tier II experience preferred; global or matrixed exposure a plus
Strong strategic thinking, commercial acumen, and leadership presence
If you are interested in exploring this further, please apply to this posting.
$43k-80k yearly est. 1d ago
Inbound Customer Service Reqs (AM is Kristin Mlady)
Insight Global
Customer service manager job in Novi, MI
An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customerservice to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.
SHIFT:
Training: Monday-Friday
2-4 weeks
*2-3 weeks onsite training
After Training: (5 Day work week) Monday-Saturday
Between the 8 hours of operations of 8:00 AM EST-8:00 PM EST
Saturday: 9:00 AM EST - 5:00 PM EST
*Hybrid schedule after training - 1 week onsite and 1 week remote
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** .
Skills and Requirements
*THIS POSITION SITS ONSITE FULL TIME IN PLYMOUTH, MI.
-1-3+ years of experience in an INBOUND customerservice role with recent call center experience
- Strong data entry/ typing experience
- Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided
-Proven record of good attendance
-Proven customerservice skills in previous experiences
$39k-74k yearly est. 60d+ ago
Cookie Baker and Customer Service Night Shift
Crumbl Cookies
Customer service manager job in Brighton, MI
This is for the night shift with typical hours 6pm-12am, but we're flexible!
Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight.
This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September!
Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important.
Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with
customers and make their day!
Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
$30k-45k yearly est. 60d+ ago
Customer Service Supervisor
Petsuites
Customer service manager job in Novi, MI
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time CustomerService Supervisor to guide a team of CustomerService Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customerservice skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customerservice by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
CustomerService Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
$30k-45k yearly est. 60d+ ago
Customer Service Manager - In Office
The Whittingham Agencies
Customer service manager job in Augusta, MI
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 7d ago
Office Manager / Customer Service Manager / Bookkeeper
Perigee Manufacturing Company, Inc.
Customer service manager job in Detroit, MI
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Wellness resources
Perigee Manufacturing Company is accepting applications for the following position: *Office Manager / CustomerServiceManager / Bookkeeper
Requirements and responsibilities:
Oversee, facilitate, & manage all administrative duties
Exceptional accounting & bookkeeping skills
Manage cash flow
Strong customerservice skills
Comprehensive QuickBooks experience
Skilled in all A/P & A/R processes, bank reconciliations
Support HR department
Prepare and file financial documents
Manage all tax payments
Process payroll (ADP)
High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
ERP experience beneficial
Strong project management skills
Exceptional attention to detail
Strong computer skills
Excellent e-mail and typing skills
Strong written & verbal skills
Excellent scheduling ability
Good multitasking ability
Strong organizational skills
Professional & friendly (answering phone calls, good interpersonal communication)
General office work (data entry, typing, filing, archiving, scanning, copying, etc)
Maintain a clean, organized work environment
Office / common housekeeping duties
Facilitate other office responsibilities / projects as needed
7 years of accounting experience required
5 years of QuickBooks experience required
5 years of office administration experience required
3 years of customerservice experience required
Bachelors Degree required
$34k-50k yearly est. 17d ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Warren, MI
* Cosmetology or Barber License (Required)*
APPLY NOW - TEXT: SUPERCUTS474 to 44000
Join Regis Corporation as a Salon Leader - Elevate your Leadership Journey!
Have you ever envisioned yourself as a key player in salon management, contributing to a team's success and making a mark in the beauty industry? If you're passionate about leadership and ready to shape your career, Regis is excited to welcome you as our Salon Leader! The Salon Leader (SL) is essential to leading a great team. SL is responsible for leading the salon operations and team members, including modeling Regis' core values to be the best while serving our clients in a friendly, and professional way.
Join our family of salons under Regis Corporation including the brands Cost Cutters, Holiday Hair, and Supercuts, and take the next step in your journey. Our salons are vibrant, trendy, and friendly environments where both customers and team members feel at home.
What Sets Us Apart?
Your creativity knows no limits, and neither should your paycheck. Join us and enjoy the opportunity to increase your earnings with walk-in customers, tips, and commissions. Your bi-weekly earnings will either be paid as straight commissions or hourly rate whichever is higher!
You may have the opportunity to increase your commission percentage on a quarterly basis based on your productivity!
Referral bonuses are offered for every friend and family member that joins you!
Exceptional Benefits:
Flexible schedules for a perfect work-life balance.
Medical, Dental, Vision, 401(k), and Student Loan Repayment Assistance.
Enjoy Paid Time Off and free ongoing technical education.
Opportunities for career and skill growth, with a focus on your professional development.
Fun, relaxed dress code - we welcome jeans and tennis shoes!
Job Duties
Recruit top talent, including interviewing, and hiring, to meet salon staffing requirements.
Evaluate team member performance by consistently meeting, formulating, and documenting individual goals.
Model quality services by consulting with clients and applying the appropriate service techniques.
Recommend and participate in all approved local marketing initiatives including depth and frequency of coupon campaigns, seasonal initiatives, and client appreciation events.
Educate clients and team members about proper home hair care and recommend services and products to help the client maintain their hairstyle between salon visits.
Model customerservice best practices by leading and inspiring the team, ensuring each client's satisfaction, and building client loyalty.
Provide customized consultations with each client, including stating the final price before the service begins.
Complete all required salon leadership administrative tasks (i.e., closing out a ticket on the POS system, timecards, inventory control, on-boarding new team members, and scheduling appointments) promptly.
Communicate effectively and positively with all clients, team members, leadership, and the corporate support team.
Meet or exceed personal/salon productivity standards set by Regis.
Protect the salon's assets, including emphasizing and enforcing cash handling procedures.
Lead, train, and model all services offered at the salon.
Maintain flexibility in scheduled shifts to fit the needs of the business, including potential night and weekend shifts.
Attend all required technical training sessions.
Join all virtual and in-person meetings as directed by leadership.
Enforce and modeling Regis policies as defined in the Handbook and salon specific operational procedures (including but not limited to bank deposits/runs, salon cleaning/maintenance, and disinfecting styling implements).
Required Knowledge, Skills, and Abilities (KSAs)
Ability to lead the team and work as a team-player and/or independently.
Marketing yourself, the salon, and the team in the community to increase your salon clientele.
Modeling exceptional communication, organization, and problem-solving skills.
Providing consistent and excellent customerservice.
Multi-tasking efficiently to complete and manage salon duties (including store meetings, scheduling, cash management, and reporting).
Showing a willingness to learn new techniques and stay current with hair trends
Leading through change and applying effective coaching abilities.
Traveling to other salon locations as needed (i.e., temporary assignments).
Maintaining full-time status and meeting the business demands.
The physical requirements of the position may require bending, sitting, twisting, turning, lifting (generally 10-15 pounds), and/or standing for extended periods of time.
Experience
* Three (3) years of experience as a Stylist, preferred.
* One (1) year of experience in a salon leadership role, preferred.
Education
Must maintain a valid cosmetology or barber's license.
All SLs are required to complete assigned training as determined by Regis.
*All Supercuts (SC) SLs must have received their Hair Stylist Academy (HSA) completion certificate.
Work Location
* The SL role is based at a Regis (Supercuts, Holiday Hair, or Cost Cutters) salon location.
Regis Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace.
N/A
82650
WARREN, MI (82650)
$33k-50k yearly est. 8d ago
Regulatory Manager Full Time Days
DMC Sinai-Grace Hospital
Customer service manager job in Flat Rock, MI
DMC Sinai-Grace Hospital is DMC's largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace's joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.
Job Summary
In association with market leadership, is responsible for overseeing and monitoring DMC operations to ensure adherence with applicable statutorial, governance and regulatory rules/requirements and functions within and amongst the DMC, its hospitals, clinics, personnel, and other buildings. Manages and surveys the DMC regulatory readiness. Identifies and manages adherence to applicable governmental and other external agency requirements. Interacts with Sr. Management, Board of Trustees committees and others who are assigned responsibility in the areas of governance, conflict of interest, and medical staff operations. Assists the DMC hospitals in adhering to a variety of complex regulations relating to Board membership, Governance Committees, data security and privacy, Human Investigational Protocols, Patient Rights requirements and similar laws or rules as may be assigned from time to time. Provides direct support to DMC hospitals and corporate management by interpreting communications and regulatory rulings within the Manager's assigned areas. Provides administrative and analytical support (including reporting on findings and implementing hospital or system wide process improvement initiatives) to the DMC within the areas of accreditation, licensure, E-learning, training, and other projects, as needed.
Minimum Qualifications
1. Bachelor's degree in Public Health, Health Care Administration, Operations Analysis, clinical or other related field, or the equivalent combination of education and/or experience. Master's degree in a related field preferred.
2. Three years of related experience with progressively more responsibilities in a health care system, hospital or other similar complex organization subject to intense external regulations, including direct involvement with senior management and outside entities regarding compliance with external standards.
3. Licensed to practice as a Registered Nurse in the State of Michigan preferred.
4. Experience in the use of personal computers as well as knowledge of statistical or spreadsheet software tools
Job: Process Improvement
Primary Location: Detroit, Michigan
Facility: DMC Sinai-Grace Hospital
Job Type: Full Time
Shift Type: Day
How much does a customer service manager earn in Orion, MI?
The average customer service manager in Orion, MI earns between $30,000 and $98,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Orion, MI
$54,000
What are the biggest employers of Customer Service Managers in Orion, MI?
The biggest employers of Customer Service Managers in Orion, MI are: