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  • Plant Manager

    MSI Express 4.7company rating

    Customer service manager job in Rosendale, WI

    MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities. Provide overall direction for plant in areas of profit, costs, service, performance and general leadership. Responsible for maintaining and/or enhancing customer relationships, plant assets and a positive employment atmosphere. KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES Provide leadership and direction to the plant in areas such as safety, sanitation, quality, customer service and maintenance. Develop site budget within corporate guidelines and manage plant resources including assets, inventory, and materials, to optimize profitability. Maintain a clear understanding of customer expectations for accuracy, quality and timelessness and develop methods for meeting or exceeding those expectations. Communicate company philosophy and policies clearly to hourly and management personnel. Create a positive working environment for all employees, which support continuous improvement, reinforce company philosophy and policies and treats every individual with respect. Provide leadership to the management team in setting plant goals and standards, then achieve them. Develop strong management team members through the effective use of performance management processes and tools Monitor plant performance and develop/implement action plans to address areas of concern or opportunities in a timely fashion. This position has responsibility for Food Safety and Quality within their influence. The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems. To ensure adequate resources are available to support the development, implementation, maintenance and ongoing improvement of the Food Safety Management System. As the leader of the facility Management Team, designate an SQF Practitioner with appropriate responsibility and authority. Ensure that all staff members are informed of their responsibility to report food safety problems to personnel with authority to initiate action. Ensure that job descriptions for those responsible for food safety are documented and include provision to cover for the absence of key personnel. Ensure that food safety fundamentals and safety plans are reviewed when changes are made which may affect food safety and quality. Perform any other duties as assigned. Minimum Education High School Diploma Undergraduate or graduate degree in business, or related field Minimum Experience Food manufacturing experience- Essential Experience with customer interaction- Essential Demonstrated salaried and hourly management skills- Essential Minimum Knowledge/ Skills/ Abilities P & L Management- Essential Objective Setting- Essential Project Management- Essential Contract Administration- Essential Staff Management- Essential Metric Development- Essential Communication Skills- Essential Apply today and join our rapidly growing team! - Inc. 5000 #124 fastest growing company in the Midwest. (2025) - Inc. 5000 #10 fastest growing company in the Midwest. (2022) - Inc. 5000 #165 fastest growing company in the Midwest. (2021) - Inc. 5000 #1,085 fastest growing company in the USA. (2023) - Inc. 5000 #622 fastest growing company in the USA. (2022) - Inc. 5000 #479 fastest growing company in the USA. (2021)
    $102k-133k yearly est. 4d ago
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  • Director of Operations - Ambulatory Surgery Center and MRI

    Orthopedic & Sports Institute 3.7company rating

    Customer service manager job in Appleton, WI

    This position is responsible for the Ambulatory Surgery Center (ASC) and MRI leadership, its management and control of operations. The Director of Operations manages coordination of all the ASC and MRI operations to the mutual benefit of Orthopedic & Sports Institute (OSI) objectives including quality, care, and cost. This position is responsible for direct oversight of the ASC and MRI staff. The governance responsibilities include Board and committee meetings for the ASC and Imaging. The Director of Operations reviews operating results of the organization, compares them to established objectives and takes steps to ensure that the appropriate measures are taken to correct unsatisfactory results. The Director of Operations represents the organization with major customers, shareholders, the financial community, and the public. The Director of Operations is responsible to medical staff for the overall direction, utilization, supervision, instruction of professional and support staff, volunteers and students utilized in the surgery center and MRI. Supervision and Leadership Provide leadership to the Ambulatory Surgery Center, MRI, and the Independent Physicians Association. Ensures that patient and employee rights are upheld. Foster OSI employees and professional growth. Provide leadership to the development and continuous improvement of the OSI staff. Provides strategy and direction in all areas of responsibility. Work cooperatively with OSI entities. Provide direction, oversight, and function as a liaison between the Recovery Inn and related OSI staff. Work cooperatively with other departments to communicate effectively with all employees. Plans, organizes, directs, controls and/or coordinates the personnel training, or labor relations activities of the ASC, and MRI. Work may involve establishing employer/employee relations policies; directing the selection, training, and evaluation of employees; administering benefits, safety programs, developing wage and salary schedules. Complies and keeps personnel records. Ensures that all staff competency/performance evaluations are completed as identified in the policy and procedure manuals. Schedules and conducts performance reviews. Interviews, hires, and terminates employees, as necessary. Financial management Provide financial oversight, including overall responsibility for the ASC and MRI. Work collaboratively with the ASC and Clinic Leadership in developing annual budgets. Recommends and implements operational strategies that utilize all aspects of the ASC and MRI in a cost effective and patient orientated manner. Develops, implements, and evaluates services, establishing systems that ensure efficient and cost-effective utilization of space, materials, and personnel. Demonstrates continuous awareness of materials management needs, interaction with vendors and outsources services in a timely manner. Prepares a plan for the achievement of the organization specific objectives and mutually established goals and periodically reviews and evaluates such plan. Plans for future improvement in procedures and organization of the ASC and MRI. Anticipates problems that may have a major impact on the ASC or MRI and its future. Ensures that all laws and regulations pertaining to insurance and clinical equipment are adhered to and, where appropriate, that current licensure is maintained. Quality Management Utilize metrics to continuously manage and monitor process improvements. Responsible for performance improvement programs. Initiates, maintains, and ensures that all documents required in the credentialing/recredentialing process are current and renewed as appropriate. Enforces adherence to all policies, procedures, and regulations. Prepares and maintains a current policy and procedure manual that provides details on the operating rules that govern the ASC and MRI as well as fringe benefits accruing to employees. Policies Implements actions and policies, monitoring progress Meetings Provide leadership, direction, reporting mechanisms and strategy for all Board meetings and related committee meetings. Schedules and prepares business meetings for the Governing Body, physicians, and other committees. Provides current information on all operating components of the ASC and MRI to facilitate decision making. Discusses safety, infection control, exposure control and risk management reports/summaries. See that all routines, policies, and procedures are carried out as outlined. Qualifications Master's Degree in Nursing required Certification in nursing required 10 years of healthcare leadership experience required Excellent communication skills Attention to detail EPIC preferred Proficient in MS Excel, Word, and PowerPoint
    $143k-249k yearly est. 18d ago
  • Customer Service - Account Manager

    Winona Foods 4.2company rating

    Customer service manager job in Green Bay, WI

    Job Description Job Details: Full-time 1st shift (Monday - Friday, 7:00am-4:00pm) Department: Customer Service Team About Us Locally owned and operated since 1995, Winona Foods is proud to be a growing industry leader in innovative cheese manufacturing, converting, and distribution. We support a wide range of partners - from major dairy manufacturers to industrial and foodservice customers across the country. If you're looking for a workplace where people matter and ideas truly make an impact, you'll feel right at home here. Winona Foods - Imagine the Possibilities! Position Summary Under the direction of the Customer Service Team Manager, the Customer Service Account Manager serves as the primary liaison between Winona Foods' internal departments-including Sales, Quality Assurance, Accounting, Warehouse, Production, and Scheduling-and assigned customer accounts. This role is responsible for managing day‑to‑day customer interactions, ensuring accurate and timely order processing, and supporting cross‑functional communication to deliver an exceptional customer experience. Strong problem‑solving abilities, attention to detail, and a collaborative mindset are essential to success in this position. Essential Duties and Responsibilities The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Process customer orders, order changes, and order-related documentation with accuracy and timeliness. Coordinate and process sample requests, ensuring proper documentation and follow-through with internal departments. Prepare, update, and distribute customer specific reports for item allocation purposes, deduction tracking, and other customer needs. Manage customer returns, refusals, complaints ensuring appropriate documentation and communication. Proactively communicate with internal departments regarding customer requirements, process improvements or other issues that arise. Interpret and implement proper customer pricing to ensure accurate invoicing. Serve as a backup for other Customer Account Managers, supporting workload sharing and cross-training initiatives. Maintain and update customer profiles including customer-specific requirements, shipping instructions, and product specifications. Participate in continuous improvement initiatives, identifying ways to increase efficiency and customer satisfaction. Perform other duties as assigned. Qualifications: High school diploma required, Associate's degree or equivalent experience preferred. Minimum of three years' experience in customer service, account management, or order management required. Experience working in a food manufacturing industry preferred. Experience working in ERP systems and order-entry platforms. Ability to handle multiple priorities in a fast-paced environment. Proven ability to build effective working relationships with internal and external stakeholders. Strong attention to detail and accuracy. Excellent written and verbal communication skills, including the ability to draft clear, professional email correspondence as the primary method of customer interaction. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, OneNote). Conditions of Employment: Candidates subject to a pre-employment background check. Equal Opportunity Employer Statement: Winona Foods is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Qualified applicants will receive consideration for employment without regard to these protected characteristics. All employment decisions are made based on qualifications, merit, and business needs, ensuring a fair and equitable hiring process. Powered by JazzHR hEz1bT07YL
    $66k-122k yearly est. 1d ago
  • Customer Success Manager

    Carepool

    Customer service manager job in Appleton, WI

    Carepool is making Rideshare inclusive for everyone. Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like helping others? Are you able to work well remotely and stay focused? This job could be for you! 3 Years of Customer Facing experience and phone support Caring profile, cared for others in your family or others Healthcare exposure in a job setting is preferred but not required.
    $70k-109k yearly est. 60d+ ago
  • Customer Care Manager - Quality & Training

    Jewelers Mutual 3.8company rating

    Customer service manager job in Neenah, WI

    This position provides leadership to the Personal Lines Customer Care teams. This role positions Customer Care to successfully deliver on key metrics including premium growth, quality, retention, and service levels. Additionally, this role has oversight of processes, projects, and metrics to meet/exceed departmental KPIs. There is high visibility to this role knowing that Customer Care is the first, and possibly only, interaction a customer will have with Jewelers Mutual. This role will need to balance the needs of the customer and the business while advocating when appropriate. Why Jewelers Mutual: Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you'll: Move fast and embrace change Always look for better ways Grow, thrive, and help shape what's next Join us and be part of a culture where you can make an impact while building your future. What You'll Do: Embraces change, leads by example, maintains a positive work environment and a learning enriched culture. Reviews processes and procedures to create efficiencies and eliminate unnecessary steps that impact the customer experience. Drives development and implementation of initiatives that improve the customer experience, increase employee satisfaction, empower employees to advocate on behalf of our customers, and promote collaboration and teamwork. Keeps current with customer expectations, technology, and best in class processes to raise the tide of the jewelry industry and customer contact centers. Reviews and discusses quality trends and metrics with the QA team to ensure staff development and customer service goals are being met and are supporting Company Goals. Oversees day to day staffing to meet work volume. Anticipates and plans for events that will affect work volume and response time. Drives a metric based culture that is focused on continuous improvement and appropriate incentives/responsibilities to achieve the goals of the organization, the Customer Care department, and the individual. Prepares and delivers meaningful, accurate and effective quarterly and annual performance reviews of direct reports. The success of Customer Care is dependent on the ability of this role to collaborate amongst leaders. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LEADERSHIP RESPONSIBILITIES Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What You'll Bring: QUALIFICATIONS Bachelor's degree and 7 years of related experience required. An equivalent combination of education and/or experience may be considered Proficiency in Microsoft suite applications including Word, Excel, Outlook and PowerPoint. Experience with CRMs preferred. Knowledge of insurance, jewelry and the jewelry industry preferred CERTIFICATES, LICENSES, REGISTRATIONS Property/Casualty Insurance Agents License from the state of Wisconsin OR ability to obtain within 4 months. Continuing education as required to maintain license. PHYSICAL REQUIREMENTS Prolonged periods sitting at a desk and working on a computer. Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear. What We Offer You: Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions. Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning. Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes Great Place to Work Certified: Join a team recognized for an environment of innovation and growth. Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting *************************.
    $37k-44k yearly est. 17d ago
  • Supervisor, Service Parts

    Kohler 4.5company rating

    Customer service manager job in Kohler, WI

    Work Mode: Onsite $2500 Sign On Bonus!!! Opportunity: The Supervisor, Service Parts is responsible for leading operational activities within Kohler's Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager - Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals. Responsibilities: * Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals. * Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence. * Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment. * Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials. * Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area. * In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates. * Build a strong team to enhance effectiveness of the Service Parts Operations group. * As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets. * Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. * Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction. * Measure project performance using appropriate tools and techniques. * Report and escalate to management as needed. * Manage the creation and maintenance of comprehensive process documentation. * Other duties as assigned by leadership. Skills/Requirements Required: * Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of. * Minimum of 2-5 years prior production leadership experience. * Minimum of 5-8 years prior experience in operational or supply chain management. Preferred: * Bachelor's Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field. * Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred. * Entrepreneurial spirit - a self-starter with an internal drive to identify and create new business opportunities. * Prior experience leading unionized associates. #LI-SW1 #LI-Onsite Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $71,500 - $108,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.
    $71.5k-108.7k yearly 56d ago
  • Service Manager Chilton

    Riesterer & Schnell

    Customer service manager job in Chilton, WI

    Riesterer & Schnell is Wisconsin's premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment please complete an application to explore joining a team as hard working and passionate about serving customers as you are! Hours for this job are Monday through Friday from 7:30 am until 5 pm and a Saturday rotation from 7:30 am until noon Starting wage range is typically $80,000 - $120,000 and varies by experience level Efficiently manages and directs all aspects of the Service Department operation to ensure that all key measurables are met in a timely manner. These include, but are not limited to, sales volume, profitability, customer satisfaction, staffing and employee development, etc. Essential Functions: 1. Promptly waits on customers both over the phone and at the counter. Advises customers of repairs needed and estimated costs. Schedules all service work and assigns to the Technicians. 2. Oversees work performed for quality assurance and to ensure high levels of customer satisfaction. 3. Reviews and charges out all service tickets, customer, internal and warranty in a timely, profitable manner. 4. Assures that repair orders are paid for in a prompt manner. Works with other R&S staff on recovering past due accounts receivable. 5. Promotes R&S current marketing programs to continually drive sales. 6. Conducts annual performance reviews for Service Technicians and Service Writers. Schedules and supervises Service staff on a daily basis. 7. Works with HR Manager and Corporate Service Manager on any staffing decisions and/or concerns, as needed. 8. Stays up-to-date on equipment changes and assures staff have the resources to remain current as well. 9. Oversees all warranty claim procedures to assure they are done in a timely, efficient manner maximizing recovery from the manufacturer. 10. Coordinates all training related efforts for Service Department staff, making sure people get signed up, coordinating travel between shops, and ensuring that learning paths are kept up to date. 11. Maintains a neat, clean and safe shop, building, lot and other facilities. Responsible for assuring all facility repairs and maintenance are kept up-to-date and safe. 12. Maintains and keeps current Service library manuals and bulletins, inventory of specialty tools, etc. 13. Assures computer systems are maintained in an up-to-date manner too, installing updates as needed. 14. Participates in customer clinics and other programs designed to educate customers and bring them into the dealership. 15. Oversees the safety of all employees and the facilities in general. Promotes safety in a positive, proactive manner. 16. Schedules periodic meetings with department staff to assure everyone is kept up-to-date. Attends and participates in management meetings as requested. 17. Leads by example in working with other departments to assure customer needs are met. 18. Covers store hours of the assigned store, in the Service Dept. Oversees the after-hours program to assure customer calls are handled in a timely, efficient manner. Coordinates pages, responding to calls as needed. 19. Overall responsibility for the facility being maintained in compliance with EPA, OSHA, USDOT, other governmental regulations and R&S policies. 20. Presents a positive, professional manner in dress and conduct at all times. 21. Maintains a CPR/AED certification. 22. All other duties as assigned. Qualifications 1. At least 3 years of previous related experience required. 2. Knowledge of farm equipment required. 3. Ability to lead and influence other people in a positive, proactive manner required. 4. Must have a valid driver's license and insurable driving history. 5. Ability to manage multiple priorities in a fast-paced work environment required. 6. Excellent communication, customer service, and presentation skills required. 7. Ability to utilize a computer and current software programs to complete job duties required.
    $80k-120k yearly 18d ago
  • Customer Service/Parts Sales Leader

    Pneumatic Scale Angelus

    Customer service manager job in Green Bay, WI

    About Us: BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: We're seeking a dynamic Parts Sales Leader to oversee all aspects of parts sales for our regional team in Green Bay, WI. This is a strategic leadership role for someone who excels at driving results, developing talent, and building strong customer relationships while ensuring revenue and profit goals are met. As our Parts Sales Leader, you'll lead a dedicated team through performance excellence, process optimization, and customer-focused solutions. You'll work collaboratively across departments to implement effective sales strategies and continuously improve our order-to-cash process. What You'll DoStrategic Leadership & Sales Management Adhere to yearly fiscal order budget targets and 3-year EVA targets that align to overall revenue and profitability goals Work collaboratively with sales representatives to establish quarterly and yearly fiscal performance order and margin goals Implement a formal sales process that identifies opportunities, qualifies them, and manages them to order closure Develop strategies to increase penetration with existing customers Assist in developing short and long-range marketing strategies including the promotion of parts sales guidelines Work with sales representatives, technical support, and operations to develop order closing strategies for specific opportunities Performance Management & Team Development Implement sales effectiveness metrics and quality KPI metrics to track performance of sales representatives Use metrics as a coaching tool to improve performance Create a sales representative development process that encourages team members to discover, develop and apply their talents to reach their full potential Perform all personnel-related actions including hiring, performance reviews, and disciplinary actions Provide detailed performance feedback to team members Attract and select the best talent to meet current and future business needs Cross-Functional Collaboration Work collaboratively with sales representatives and operations leadership to clearly define scope of work and commitments for specific orders Continuously bring forth the voice of the customer to help guide operations activities and support selling activities Coordinate with other departments to ensure a consistent, effective, and coordinated approach in servicing key accounts Collaborate with leaders within the Value Stream to implement process improvements in the order-to-cash process Customer & Account Management Resolve customer disputes regarding part performance and commercial issues when necessary Build strong customer relationships and deliver customer-centric solutions Ensure standard work processes are maintained and commitments are achieved Monitor and lead the team to assist in the collection of past due accounts What We're Looking ForEducation & Experience Bachelor's degree required Minimum of 4 years' experience in sales or sales support role Demonstrated leadership experience Knowledge, Skills & Abilities Demonstrated ability to sell at the highest levels of Fortune 500 companies Effective interpersonal, communication and negotiation skills Strategic mindset and financial acumen Strong leadership and analytical skills Working knowledge of CRM and sales processes Proficient with Microsoft Office Suite Bi-lingual skills are a plus Ability to travel by air or car (15%) We're looking for someone who demonstrates excellence in: Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals Customer Focus - Building strong customer relationships and delivering customer-centric solutions Strategic Mindset - Understanding the market and having a strategic approach to grow market share Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity Drives Results - Consistently achieving results, even under tough circumstances Ensures Accountability - Holding self and others accountable to meet commitments Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Collaborates - Building partnerships and collaborating with others to meet shared objectives Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Decision Quality - Making good and timely decisions that keep the organization moving forward Attracts Top Talent - Attracting and selecting the best talent to meet current and future business needs Why Join Us? Lead a dedicated regional team in a strategic leadership role Opportunity to make a significant impact on revenue growth and team development Collaborative work environment with cross-functional partnership Competitive compensation and benefits package Ready to Lead Our Parts Sales Team? If you're a results-driven leader with a passion for developing talent and driving business growth, we want to hear from you. #LI=CP1 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Paper Converting Machine Company
    $35k-44k yearly est. Auto-Apply 15d ago
  • Field Service Manager

    Otis 4.2company rating

    Customer service manager job in Green Bay, WI

    Country: United States of America Job Title Field Service Manager Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. On a typical day you will: Ensure field employee safety and quality of service in your territory Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards Ensure effective and efficient allocation of available resources such as manpower and materials Conduct field education training with field workforce Improve efficiencies, managing route schedules and callback rates Understand how to provide technical support to field staff, either self-provided or redirected to other experts Authorize repair orders and tracking completion Lead change toward better efficiency and communication What you will need to be successful: High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years) Experience working with a team of technicians is required Leadership experience is required Elevator industry experience is desired, but not required Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment Strong computer and technology skills, business acumen and a passion for customer service Travel is required within your territory, driver's license as required for your territory What's In it For Me / Benefits: The chance to work for an industry-leading brand with an historic legacy. A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program. We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. Enjoy three weeks of paid vacation, along with paid company holidays. We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and auto insurance. We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. Pursue your educational goals with our tuition reimbursement program. Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what's next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ****************. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $69k-112k yearly est. Auto-Apply 6d ago
  • Service Manager

    Mobility Works 3.5company rating

    Customer service manager job in Green Bay, WI

    MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission! MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values. Here's what you will be responsible for achieving: Daily review of the schedule in SalesForce. Scheduling all production, service, and maintenance tasks. Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos. Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns. Documenting serial numbers in the files and completing any necessary warranty cards during the production process. Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. Monitoring stock units and daily posting of labor times in DSI for ongoing jobs. Ensuring compliance with OSHA requirements and participating in audits. Scheduling and conducting monthly service meetings involving all technicians and the general manager. What you should bring to the table: A high school diploma or GED. 2-3 years of experience in automotive repair management. Proficiency in electrical and/or automotive wiring. Exceptional customer service skills and prior experience in this area. What We provide you: A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends. Competitive compensation packages. Medical, dental, and vision insurance plans. Flexible spending accounts. 8 paid holidays, personal time off, and social responsibility time. Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance. 401(k) retirement plan. An immensely fulfilling experience in a collaborative team environment. We strongly encourage military veterans to apply, and we celebrate diversity! Join an organization that invests in YOU and shares your commitment to making a positive impact.
    $67k-108k yearly est. Auto-Apply 2d ago
  • HVAC Truck Based Service Manager

    Johnson Controls Holding Company, Inc. 4.4company rating

    Customer service manager job in Greenville, WI

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: ******************* ZMNrDJviY What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: Set and monitor goals for overall team growth and profitability. Lead the efforts of the Service Team to ensure productivity, consistency and quality. Respond and assist with the closure of warranty-related issues. Manage customer relationships and drive issue resolution. Assist with monthly forecasting and management of overhead accounts. Maintain optimum team staffing levels through labor forecasting, planning, and management. Recruit, hire and retain team staff. Work with direct reports and Team Technical Leads to create effective development performance plans. Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports. Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner. Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable. Take responsibility for safety performance and program compliance. Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders. Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors. What we look for: As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority. Required Qualifications: College degree or equivalent combination of education and experience. A minimum of 10 years' experience in the HVAC field. Preferred Skills/Education/Experience: Bachelor's in a technical field. 5 years of supervisory experience and 1-2 years related site coordination and project management experience. 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls. Experience using service management software and financial accounting systems. Excellent verbal and written communication skills. Strong computer skills in a Microsoft Office environment. Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels. HIRING SALARY RANGE: $88,000-117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** #LI-AD2 #LI-DS1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $88k-117k yearly Auto-Apply 16d ago
  • Supervisor, Nursing Ambulatory Service (Appleton)

    CWI Landholdings 3.0company rating

    Customer service manager job in Appleton, WI

    At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Job Summary Acts as an active member of the practice management team to support the care management model, standards of pediatric clinical practice, legal regulations, Code of Ethics and established policies of the Practice. Supervises professional, administrative and technical personnel (pediatric nurse practitioners, medical assistant, clinic secretaries,) providing patient care. Partners with Ambulatory Manager on business and financial operations. Essential Functions Exhibits guiding behaviors that reflect Children's values and support our mission and vision. Monitors and evaluates office operations to ensure efficiency including, but not limited to scheduling, billing, patient records, telecommunications, patient referrals, MyChart, etc. Initiates clinical and operation improvement opportunities. Ensures effective communication of information between Ambulatory leadership and clinic staff, and facilitates communication between other site leadership and their staff. Coordinates the scheduling of work, vacations, etc. for direct reports and others to assure that patient care and office duties are completed to maintain an orderly and efficiently run office routine Reviews and approves if assigned, ATS for verification of hours worked. Works collaboratively with providers and staff to implement improvements within the practice to ensure a high caliber of patient care and services. Contributes to developing and attaining long range objectives for the service including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements. Recruits, hires, trains and develops staff in conjunction with Human Resources Consultant and Ambulatory Manager. Provides and creates an awareness of professional development activities available for staff. Participates in the preparation of detailed operating budget projections for staff, supplies and equipment. Participates in the analysis of financial data to determine problem areas, potential savings and ways to reduce operating costs and maximizing charge capture. Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development Other duties as assigned People Management Responsibility Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development Education Bachelor's Degree in Nursing Required Applicants who are currently enrolled in a baccalaureate program in nursing with an anticipated graduation date within two years of hire/promotion Preferred Experience 2+ years of outpatient clinical experience. Preference being in Pediatrics Required Prior leadership experience, preferably in supervisory capacity Required Knowledge, Skills and Abilities Good organizational and patient relation skills. Ability to manage a fast-paced patient load while paying attention to detail. High level of communication skills necessary for assessment of patient concerns and processing referrals for appropriate medical care. Ability to read, interpret and enact policies and procedures. Ability to stand and walk approximately 75% of the work time. Licenses and Certifications BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required License RN-Registered Nurse (30) - State of Wisconsin required Patient Care Responsibility Provides care appropriate to patient population and as described in applicable policies and procedures. Required for All Jobs This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin
    $39k-61k yearly est. Auto-Apply 16d ago
  • Service Manager - HVAC Dispatcher

    Wesley Heating & Cooling

    Customer service manager job in Green Bay, WI

    Are you ready to elevate your HVAC career to new heights? Join Wesley Heating & Cooling in Green Bay, WI as a Service Manager - HVAC Dispatcher and step into a world of exciting possibilities! Not only will you command an annual wage range of $45,000 to $65,000, but we also offer superb benefits, including group health insurance, paid vacations, a generous 401(k) plan with a 10% company match, and exclusive access to online courses that will turbocharge your skills. Get ready to make your mark in the HVAC world while enjoying a host of incredible perks! THE MINIMUM REQUIREMENTS TO BE CONSIDERED: 2+ years of progressive responsibility in a service department in a related industry. 2+ years of field experience as a service technician. 2+ years of college or technical education; comparable experience will be considered. Proficiency in common office applications such as Microsoft Word and Excel. Experience with one or more dispatch systems. YOUR TYPICAL DAY This is a full-time position, working approximately 45 hours per week, Monday through Friday from 7:00 AM to 4:30 PM. There is occasional Saturday work, extended hours during peak weather conditions, and overtime opportunities. Picture this: as the sun rises, you take the helm in our HVAC performance at Wesley Heating & Cooling. Your role as a Service Manager - Dispatcher starts with a commitment to delivering top-tier service to our cherished clients. You orchestrate every detail, dispatching technicians with precision, optimizing service calls, and providing stellar client support. Behind the scenes, you collaborate with leadership to refine our service processes, ensuring we lead the HVAC industry. It's a dynamic role where your superpower is keeping the HVAC machine running smoothly, creating a harmonious experience for our clients, and maintaining the promise of excellence! MORE ABOUT US Wesley Heating & Cooling is all about comfort. Our mission is to excel in HVAC services, specializing in residential and light commercial clients. From furnaces to indoor air quality solutions, we're dedicated to keeping our community comfortable. We're a locally owned family company, providing top-tier service rooted in professionalism, technical expertise, and unwavering customer satisfaction. With an impressive 98% client satisfaction rating, we're industry leaders. If you seek a company valuing your expertise and fostering inclusivity, Wesley Heating & Cooling awaits your contribution! READY TO APPLY? Ready to embrace the role of Service Manager - HVAC Dispatcher and shine in the HVAC spotlight? Applying is a breeze and takes just 3 minutes. Simply complete our mobile-friendly initial application to get started. Come join us in providing exceptional HVAC services and making a significant impact on our clients' lives!
    $45k-65k yearly 60d+ ago
  • Veteran Service Manager

    Vocational Rehabilitation Specialists Inc. 4.0company rating

    Customer service manager job in Green Bay, WI

    About VRSI: Vocational Rehabilitation Specialists, Inc. (VRSI) is committed to supporting military veterans through the Department of Labor's Homeless Veteran Reintegration Program (HVRP). With operations across multiple states, VRSI is dedicated to delivering courteous, quality, and professional services that empower veterans to achieve vocational success through individualized case management, employment readiness, and job placement support. Position Overview: The Lead Employment Specialist (LES) is the central figure responsible for office operations, veteran program performance, and overall compliance with Department of Labor and company policy. Leads are accountable for supervising staff, supporting outreach, managing office systems, ensuring adherence to performance benchmarks, and overseeing all grant-required deliverables. This position requires leadership, proactive oversight, and consistent communication with Regional Leads and other secondary support staff. Key Responsibilities: Client Assessment and Case Management: Ensure Employment Specialists (ES) conduct thorough assessments of veterans' barriers, skills, and readiness for employment. Oversee the development and monitoring of individualized employment plans and case progress. Monitor office-level performance related to enrollments, qualifications, placements, and retentions. Job Readiness Training: Ensure job readiness training is delivered effectively and consistently, including resume writing, interviewing, and job search skills. Oversee and support the facilitation of workshops and ensure training goals are met. Career Counseling and Support: Provide support and guidance to ES in delivering one-on-one vocational counseling to help veterans identify employment pathways. Monitor case notes and veteran progress toward employment goals, ensuring quality and accuracy. Job Placement Assistance: Direct ES efforts to build employer partnerships and develop job opportunities aligned with veteran skills and goals. Ensure veterans receive appropriate coaching and follow-up support through the hiring process. Office Management: Supervise all assigned ES, manage schedules, approve time off, and ensure compliance with company and DOL policies to ensure that all grant requirements such as eligibility, placements, training, and financial expenditures are met. Maintain accountability for all grant performance measures and reporting requirements. Coordinate with Regional Leads regarding corrective action if office metrics fall below threshold benchmarks. Employer Engagement: Guide ES in employer outreach and job development strategies to ensure employer needs are met while promoting veteran hiring. Facilitate coordination with employers across sectors aligned with regional labor market trends. Program Coordination and Reporting: Maintain accurate and up-to-date client records, case notes, and employment outcomes. Prepare and submit regular reports on program activities, outcomes, and grant compliance. Complete and submit quarterly reporting. Ensure all documentation meets internal and external audit standards. Community Collaboration: Coordinate with community partners, CoCs, veteran service providers, and other stakeholders to strengthen resource networks. Attend and represent the organization at mandatory outreach meetings and regional service provider coalitions. Maintain and review the office outreach plan, ensuring AARs and event tracking are completed and stored. Qualifications: Education: Bachelor's degree in social work, human services, counseling, or a related field preferred. Experience: Minimum of 1 year in a leadership role and at least 2 years of experience in workforce development, human services, or veteran services. Experience working with veterans or homeless populations is highly preferred. Skills & Abilities: Strong leadership and problem-solving skills Ability to evaluate and monitor performance data Effective written and verbal communication Knowledge of employment barriers facing veterans Proficient in Microsoft Office and data entry systems Ability to manage competing priorities and team workflow Compensation and Benefits: Hourly Rate: $26-$29 Based on experience Paid Company Holidays Sick Time Paid Time Off Healthcare 401k
    $26-29 hourly Auto-Apply 50d ago
  • Restaurant and Bakery Service Manager

    41 Food Company

    Customer service manager job in Oshkosh, WI

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONAssists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1 - 2 years' managerial experience preferred, preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Compensation: $15.00 - $20.00 per hour Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $15-20 hourly Auto-Apply 60d+ ago
  • Manager Interventional Services

    Advocate Health and Hospitals Corporation 4.6company rating

    Customer service manager job in Fond du Lac, WI

    Department: 36918 AMC Oshkosh - Cardiac Cath Lab Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Typical schedule is Monday through Friday 8am-4:30pm. May need to adjust times to meet with team earlier or later. BLS and ACLS required Pay Range $50.05 - $75.10Major Responsibilities: In collaboration with the Director Imaging, oversees the direction, management and control of assigned site and/or modality. Manages assigned staff and procedures in quality patient care. Develops and implements best practices that will assist the organization in meeting or exceeding productivity, caregiver engagement, financial, quality and patient loyalty target outcomes and better manage resources. Ensures that utilization of all resources is optimal (i.e., staffing, supplies, etc.). Ensures all areas fully meet compliance and quality standards as defined by applicable agencies. Collaborates with educators in providing and maintaining a quality orientation program for employees within the department. Develops and enhances new programs and services, site projects, standardized competencies, policies and procedures and other issues. Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. Licensure, Registration, and/or Certification Required: Cardiovascular Invasive Specialist registration (RCIS) issued by the Cardiovascular Credentialing International (CCI), or Cardiac Device Specialist (CCDS) certification issued by the International Board of Heart Rhythm Examiners (IBHRE), or Electrophysiology Specialist (CEPS) certification issued by the International Board of Heart Rhythm Examiners (IBHRE), or Registered Technologist (RT) registration issued by the American Registry of Radiologic Technologists (ARRT), or Registered Nurse license issued by the state in which the team member practices, and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required. Education Required: Bachelor's Degree in Cardiovascular Technology, or Bachelor's Degree in Nursing, or Bachelor's Degree in Radiologic Technology. Experience Required: Typically requires 5 years of experience in catheterization, EP or interventional radiology within a large, high volume environment that includes advanced training in cardiovascular anatomy, ECG, basic cardiac life support, and/or special vascular angiographic procedures, both diagnostic and interventional. Includes 1 year of supervisory experience in managing staff and budgets. Knowledge, Skills & Abilities Required: Excellent communication and leadership skills to work effectively with physicians, patients and staff. Ability to work independently. Read, write and high degree of aptitude and precision in mathematics, including metric knowledge. Intermediate computer skills. Physical Requirements and Working Conditions: Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders frequently throughout the workday. Must be able to communicate effectively with physicians, patients and other staff members. Will be exposed to radiation and human blood and body fluids; therefore, proper protective equipment must be worn. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
    $50.1-75.1 hourly Auto-Apply 1d ago
  • Laboratory Services Supervisor- 2nd Shift

    Certified Laboratories Inc. 4.2company rating

    Customer service manager job in De Pere, WI

    Job Description About Certified Group At Certified Group, we deliver expert solutions and rigorous testing our customers can trust-on time, every time-so the world can have confidence in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification and audit services, Certified Group brings together trusted brands including Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. We support a wide range of industries, including food & beverage, dietary supplements & NHPs, cosmetics, OTC and personal care products, tobacco, nicotine, cannabis, and hemp. We are united by a shared culture and core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team-including believing in you. The Opportunity We are seeking a Lab Services Supervisor to play a critical leadership role within our laboratory operations. This position is ideal for a hands-on leader who is passionate about training, quality, and developing high-performing teams. In this role, you will oversee and deliver laboratory training, mentor staff, and partner closely with management to ensure operational excellence, regulatory compliance, and a positive, professional work environment. This role is 2nd shift, Tuesday-Saturday from 3:00 PM to 12:00 AM. Key Responsibilities Lead, deliver, and oversee training for new and current laboratory personnel. Mentor and coach team members, providing ongoing performance feedback and development support. Evaluate training effectiveness and manage corrective action plans when needed. Maintain a collaborative, respectful, and safety-focused workplace culture. Ensure compliance with the FSNS Quality Manual, SOPs, QC standards, and ISO 17025 guidelines. Conduct internal audits related to training and test performance. Maintain trainer qualifications and required certifications. Process samples and perform testing as needed across multiple laboratory areas. Maintain the ability to perform all functions reporting to the supervisor. Oversee test results and reporting, including communication of out-of-specification results. Address client needs in collaboration with the Management Team. Work closely with Operations and Technical Managers to support lab priorities and schedules. Identify opportunities to improve operational efficiency through effective training. Stay current with industry trends, scientific literature, and professional development opportunities. Promote and uphold safety standards for yourself and others. Ensure proper use of PPE and adherence to laboratory safety protocols. Education & Experience Bachelor's degree in Life Sciences or a related field required. Master's degree in Life Sciences or a related field preferred. Minimum of two years of analytical laboratory experience and at least one year of experience managing or supervising personnel, or an equivalent combination of education and experience. Familiarity with GMP, OSHA, FDA, BAM, APHA, and Compendium methods is required. Working knowledge of LIMS and Microsoft Office is required. Skills & Competencies Strong written, verbal, and interpersonal communication skills. Excellent organizational and time-management abilities. Critical thinking and independent problem-solving skills. Ability to interpret written, verbal, and visual instructions. Comfortable working in a fast-paced, deadline-driven environment. Ability to lead and supervisor a team. Tuesday-Saturday: 3pm-12am
    $42k-65k yearly est. 8d ago
  • Supervisor, Service Parts

    Kohler Co 4.5company rating

    Customer service manager job in Kohler, WI

    _Work Mode: Onsite_ **$2500 Sign On Bonus!!!** **Opportunity** : The Supervisor, Service Parts is responsible for leading operational activities within Kohler's Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager - Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals. **Responsibilities:** + Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals. + Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence. + Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment. + Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials. + Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area. + In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates. + Build a strong team to enhance effectiveness of the Service Parts Operations group. + As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets. + Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. + Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction. + Measure project performance using appropriate tools and techniques. + Report and escalate to management as needed. + Manage the creation and maintenance of comprehensive process documentation. + Other duties as assigned by leadership. **Skills/Requirements** **_Required:_** + Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of. + Minimum of 2-5 years prior production leadership experience. + Minimum of 5-8 years prior experience in operational or supply chain management. **_Preferred:_** + Bachelor's Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field. + Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred. + Entrepreneurial spirit - a self-starter with an internal drive to identify and create new business opportunities. + Prior experience leading unionized associates. \#LI-SW1 \#LI-Onsite **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $71,500 - $108,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.
    $71.5k-108.7k yearly 56d ago
  • Service Manager

    Mobilityworks 4.2company rating

    Customer service manager job in Green Bay, WI

    MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission! MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values. Here's what you will be responsible for achieving: Daily review of the schedule in SalesForce. Scheduling all production, service, and maintenance tasks. Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos. Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns. Documenting serial numbers in the files and completing any necessary warranty cards during the production process. Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. Monitoring stock units and daily posting of labor times in DSI for ongoing jobs. Ensuring compliance with OSHA requirements and participating in audits. Scheduling and conducting monthly service meetings involving all technicians and the general manager. What you should bring to the table: A high school diploma or GED. 2-3 years of experience in automotive repair management. Proficiency in electrical and/or automotive wiring. Exceptional customer service skills and prior experience in this area. What We provide you: A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends. Competitive compensation packages. Medical, dental, and vision insurance plans. Flexible spending accounts. 8 paid holidays, personal time off, and social responsibility time. Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance. 401(k) retirement plan. An immensely fulfilling experience in a collaborative team environment. We strongly encourage military veterans to apply, and we celebrate diversity! Join an organization that invests in YOU and shares your commitment to making a positive impact.
    $70k-112k yearly est. 1d ago
  • Laboratory Services Supervisor- 2nd Shift

    Certified Laboratories 4.2company rating

    Customer service manager job in De Pere, WI

    About Certified Group At Certified Group, we deliver expert solutions and rigorous testing our customers can trust-on time, every time-so the world can have confidence in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification and audit services, Certified Group brings together trusted brands including Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. We support a wide range of industries, including food & beverage, dietary supplements & NHPs, cosmetics, OTC and personal care products, tobacco, nicotine, cannabis, and hemp. We are united by a shared culture and core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team-including believing in you. The Opportunity We are seeking a Lab Services Supervisor to play a critical leadership role within our laboratory operations. This position is ideal for a hands-on leader who is passionate about training, quality, and developing high-performing teams. In this role, you will oversee and deliver laboratory training, mentor staff, and partner closely with management to ensure operational excellence, regulatory compliance, and a positive, professional work environment. This role is 2nd shift, Tuesday-Saturday from 3:00 PM to 12:00 AM. Key Responsibilities * Lead, deliver, and oversee training for new and current laboratory personnel. * Mentor and coach team members, providing ongoing performance feedback and development support. * Evaluate training effectiveness and manage corrective action plans when needed. * Maintain a collaborative, respectful, and safety-focused workplace culture. * Ensure compliance with the FSNS Quality Manual, SOPs, QC standards, and ISO 17025 guidelines. * Conduct internal audits related to training and test performance. * Maintain trainer qualifications and required certifications. * Process samples and perform testing as needed across multiple laboratory areas. * Maintain the ability to perform all functions reporting to the supervisor. * Oversee test results and reporting, including communication of out-of-specification results. * Address client needs in collaboration with the Management Team. * Work closely with Operations and Technical Managers to support lab priorities and schedules. Identify opportunities to improve operational efficiency through effective training. * Stay current with industry trends, scientific literature, and professional development opportunities. * Promote and uphold safety standards for yourself and others. Ensure proper use of PPE and adherence to laboratory safety protocols. Education & Experience * Bachelor's degree in Life Sciences or a related field required. * Master's degree in Life Sciences or a related field preferred. * Minimum of two years of analytical laboratory experience and at least one year of experience managing or supervising personnel, or an equivalent combination of education and experience. * Familiarity with GMP, OSHA, FDA, BAM, APHA, and Compendium methods is required. * Working knowledge of LIMS and Microsoft Office is required. Skills & Competencies * Strong written, verbal, and interpersonal communication skills. * Excellent organizational and time-management abilities. * Critical thinking and independent problem-solving skills. * Ability to interpret written, verbal, and visual instructions. * Comfortable working in a fast-paced, deadline-driven environment. * Ability to lead and supervisor a team. Tuesday-Saturday: 3pm-12am
    $42k-65k yearly est. 7d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Oshkosh, WI?

The average customer service manager in Oshkosh, WI earns between $42,000 and $129,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Oshkosh, WI

$74,000
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