Customer service manager jobs in Oyster Bay, NY

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: The Affiliate & Display Manager is responsible for managing UNIQLO USA's performance marketing across affiliate channels and programmatic display platforms. This role plays a key part in driving customer acquisition, nurturing publisher relationships, optimizing spend efficiency, and ensuring alignment with brand and business objectives. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, data-driven environment. Key Responsibilities: Manage and grow UNIQLO's affiliate marketing program across content, loyalty, influencer, and technology partners. Develop and maintain strong relationships with top-performing affiliate partners and networks (e.g., Rakuten, etc.). Oversee day-to-day operations of affiliate campaigns, including offer approvals, creative asset management, tracking QA, and partner communication. Develop a strategic roadmap to scale high-performing partners and explore new affiliate opportunities for incremental growth. Own programmatic display campaign setup, trafficking, and performance optimization via DSPs. Collaborate with paid search, social, and site teams to ensure cohesive customer journeys and consistent messaging. Monitor KPIs including ROAS, CPA, revenue contribution, click-through rates, and viewability to inform optimization decisions. Conduct competitive benchmarking and partner-level incrementality testing to inform investment decisions. Partner with Analytics and Finance to validate performance, set forecasts, and support monthly reporting needs. Ensure all campaigns follow compliance and brand guidelines, including data privacy regulations. Requirements: 3-5 years of experience managing affiliate programs and/or programmatic display campaigns. Experience with Rakuten Linkshare, Partnerize, and/or Commission Junction is a plus Experience working with affiliate networks, attribution tools, and DSP platforms. Strong analytical skills and proficiency in Excel, Google Analytics, and Looker Studio. Familiarity with affiliate partner types (e.g., content, loyalty, influencer, subnetwork) and associated strategies. Excellent communication and relationship management skills, both internally and externally. Ability to manage multiple projects and deadlines independently. Passion for retail and e-commerce, with a strong sense of ownership and accountability. Experience working in or with fast-paced, cross-functional marketing teams preferred Salary: $119,000 - $133,000 annually* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, UNIQLO USA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries. The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports. This position is based in office from Mondays-Thursdays, and remote on Fridays. Responsibilities: Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs Management of component versions to ensure accurate work orders and stock usage Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders Track and maintain purchase orders to always ensure accuracy Engage in efforts that support inventory reconciliation and evaluation of inventory health Communicate material supply issues to Supply Planning Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow Achieve in-stock and inventory goals Approve supplier purchase orders in accordance with company targets and guidelines Oversee movement of material within location network Lead supply chain projects and initiatives that will enhance planning and inventory process and results Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level) Recognize opportunities and take initiative to develop or redevelop processes accordingly Education/Experience Bachelor's degree in Supply Chain Management, Business Administration, or related field 5+ years of experience within material/component planning and supply chain 1+ years of experience managing direct reports Prior working experience within the Beauty or CPG industry required Required Skills Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills The ability to work independently with strong decision-making and problem-solving skills Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners Self-starter who will thrive in fast-paced, dynamic environment Possess a strong sense of urgency and ability to multi-task and pivot We Offer: The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications Bonus opportunity based on personal and business performance Robust healthcare, insurance, and benefit options Paid time off policies including vacation, personal, holiday, and sick days 401K plus company match Options to support development, including complimentary access to LinkedIn Learning An entrepreneurial career with a dynamic environment where all voices are heard and appreciated Low hierarchy with high visibility to C-Suite on a regular basis A growing company with a proven track record of solid financial stability Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

Job Title: Station Manager - NYC We are seeking an experienced Station Manager to lead our New York City operations. The ideal candidate comes from the consolidation side of the freight forwarding industry and has strong experience within an NVOCC environment. This role is responsible for overseeing daily station activities, ensuring operational excellence, driving growth, and maintaining strong relationships with customers, carriers, and global partners. Key Responsibilities: Manage and oversee all station operations, including export/import consolidation, documentation, and cargo handling Ensure compliance with all NVOCC, FMC, and international shipping regulations Lead, mentor, and develop station staff to maintain high performance and service standards Optimize workflows to improve efficiency, profitability, and customer satisfaction Build and maintain strong vendor and carrier relationships to support service delivery Monitor financial performance, budgets, and KPIs, providing reports to senior leadership Resolve operational challenges and provide strategic direction to support continued growth Qualifications: 5+ years of experience in freight forwarding, preferably with a focus on consolidation and NVOCC operations Strong knowledge of international logistics, carrier networks, and industry regulations Proven leadership ability with experience managing teams in a fast-paced environment Excellent communication, problem-solving, and organizational skills Cargowise experience Ability to work onsite in New York City

About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

AARMY is growing - We are looking for another Studio Manager. Accountable for the day-to-day operations of the studio and leading studio team to ensure a higher standard studio experience for athletes. The Studio Manager is a key player in the studio, connecting the dots across multiple departments to help hit utilization goals and monthly targets while representing the best of brand in living AARMY's values. Reports directly to the COO to ensure brand standards are met consistently across the board. Ideal candidates possess a background in sports and/or were athletes previously and have previously worked in hospitality/fitness. Key Responsibilities include but not limited to: All front desk responsibilities Oversee maintenance of the studio space (equipment, utilities, sound) Monitor and manage studio supply inventory Help monitor and manage waitlists Hire, coach, and develop front desk and maintenance team members Develop and enforce studio policies, SOPs, and productivity standards Manage front desk, maintenance, and coach schedules Build and increase local community engagement Analyze KPIs (studio utilization, retail sales) to manage day-to-day operations and implement strategies and initiatives Qualifications Bachelor's Degree Excellent Communication and Customer Service skills Excellent interpersonal skills Team Leadership skills Great sense of urgency and adaptiveness Entrepreneurial Sales skills Project Management skills Experience in the fitness or wellness industry preferred Strong organizational and multitasking abilities Ability to work collaboratively with a diverse team Email: *************** to apply

The National Import Manager is responsible for overseeing all aspects of the company's customs brokerage operations, ensuring compliance with U.S. Customs and Border Protection (CBP) and other government agency regulations. This role will provide strategic leadership to optimize brokerage processes, maintain strong client relationships, and ensure operational excellence across all import and export activities. Key Responsibilities Leadership & Strategy Lead and manage the Customs Brokerage department, including licensed brokers, entry writers, and compliance staff. Develop and implement strategic initiatives to improve efficiency, compliance, and profitability within brokerage operations. Collaborate with senior leadership to align brokerage strategies with overall company goals. Regulatory Compliance Ensure compliance with all CBP regulations, Partner Government Agency (PGA) requirements, and trade laws. Maintain the company's Customs Brokerage license and oversee adherence to all corporate compliance programs. Stay current with changes in trade regulations, tariffs, and import/export policies; communicate updates internally and to clients. Manage internal audits, respond to government inquiries, and ensure proper recordkeeping. Operational Excellence Oversee the timely and accurate processing of import and export entries. Evaluate and implement technology solutions to streamline brokerage workflows and documentation. Monitor key performance indicators (KPIs) and develop action plans for continuous improvement. Partner with IT and finance teams to enhance automation, reporting, and billing accuracy. Client Relations & Business Development Serve as a subject matter expert for clients, providing guidance on customs procedures, trade compliance, and tariff classifications. Support sales and account management teams in developing new business opportunities within the customs brokerage and trade compliance sectors. Lead client onboarding and ensure a high level of customer satisfaction through proactive communication and service excellence. Team Development Recruit, train, and mentor staff, fostering a culture of accountability, professional growth, and regulatory excellence. Ensure all employees maintain current knowledge of customs regulations through continuous education and training. Qualifications Education & Licensing Bachelor's degree in Supply Chain Management, International Business, or related field required. Licensed U.S. Customs Broker required. Additional certifications (e.g., CUSECO, CCS, CES) preferred. Experience 10+ years of experience in customs brokerage, import/export compliance, or related logistics functions. 5+ years in a senior management or director-level role within a customs brokerage or freight forwarding organization. Proven experience managing brokerage operations and compliance programs for high-volume importers/exporters. Skills Deep knowledge of U.S. import/export laws, HTS classification, valuation, and PGA requirements. Strong leadership, organizational, and communication skills. Expertise in ACE, ABI systems, and brokerage software platforms (e.g., Descartes, WiseTech, CargoWise). Strategic thinker with the ability to translate regulatory complexity into practical solutions. Performance Metrics Compliance audit scores and accuracy rates. Entry processing turnaround time and clearance efficiency. Customer satisfaction and retention. Revenue growth and profitability within the brokerage division. Employee training completion and retention rates. Compensation and Benefits Competitive salary and performance-based bonus Comprehensive benefits package (health, dental, vision, 401(k), etc.) Professional development and continuing education support

how to apply listed below - please read job description prior to applying. Retail Store Manager - Fishs Eddy (UNION SQUARE / FLAGSHIP Location) Reports To: Chief Revenue Officer (Ari Langsdorf) Direct Reports: Assistant Store Manager, Sales Associates About Fishs Eddy Fishs Eddy is not just a brand-it's a way of thinking. We are built on humor, authenticity, and a passion for great design. We create unique, high-quality housewares and tabletop products with a distinct personality that resonates with our customers. Our team is a close-knit group of thinkers, doers, and creatives who embody our core values every day. About the Role: Fishs Eddy is looking for a highly capable Retail Store Manager to lead the charge in it's Flagship location. This is a hands-on leadership role responsible for all daily store operations, team performance, customer experience, and visual standards. You'll be managing a high-volume retail store in one of NYC's most vibrant neighborhoods-with a strong community vibe, a distinct brand voice and a heritage of almost 40 years! The Store Manager must balance operational excellence with creative brand alignment, ensuring that the store delivers on both financial performance and the unmistakable Fishs Eddy experience. Key Responsibilities: Store Operations & Performance Oversee all aspects of day-to-day operations, including opening/closing, inventory management, merchandising, and visual standards. Ensure the store meets or exceeds revenue targets and profit margins through strong sales management and staff productivity. Partner with HQ teams (finance, operations, product) to ensure accuracy in POs, stock levels, and sales reporting. Implement and maintain operational systems and procedures to ensure efficiency, consistency, and cleanliness. Team Leadership Recruit, train, and develop a high-performing retail team. Key Supporting Roles: Assistant Manager - Your right hand, stepping in when you're off-site to ensure smooth operations. (in place) Visual Merchandiser - A role supporting in-store visuals and reporting into the founder for creative direction. (in place) Back-of-House Sergeant - The operational backbone; manages stockroom, supports displays, and handles all things fix/build/move. (in place) Schedule and lead regular team meetings to drive alignment on sales goals, product knowledge, and service standards. Backbone of meetings and structure will be through our FEOS setup (Fishs Eddy Operating System) that has a weekly “Family Meal” will all keep team members. Provide real-time coaching and feedback; conduct formal performance reviews and growth plans. Customer Experience Uphold Fishs Eddy's unique approach to customer engagement-witty, warm, informed, and never cookie-cutter. Make People Smile is a CORE FOCUS for us … ultimately our goal is to have people leave the store holding one of our bags; but if we cannot achieve that having them smile while in our space is an absolute non-negotiable. Be present on the floor to engage with customers, problem-solve, and model high-touch service standards. Handle escalated customer service issues with grace and accountability. Merchandising & Visual Standards Ensure all product displays reflect Fishs Eddy's visual merchandising guidelines and brand personality. Lead seasonal resets, event-based floor moves, and window refreshes in collaboration with the Visual Merchandising Manager. Monitor product turns and inform buying based on in-store trends and customer feedback. What You Bring: 5+ years experience managing a high-volume retail store (ideally $5M+ annual revenue). Proven track record of driving sales, managing inventory, and building high-performing teams. Deep understanding of NYC retail dynamics and customer expectations. Strong organizational and operational skills; comfortable using POS and retail management systems. Exceptional communication and leadership skills. Why Fishs Eddy? We've been doing this forever-and we're just getting started. Our flagship at 19th & Broadway is iconic, and our new Brooklyn location just opened in October ‘25. Join a small but mighty team bringing creative retail back to NYC, one dish at a time. Compensation and Benefits: • Annual Salary: $110,000 • Pay Frequency: Bi-Weekly • Additional Benefits: -Health Insurance after a waiting period (99.99%) -PTO -Participation in Incentive Equity Pool (subject to vesting). - Potential Annual Bonus tied to stores performance. *Note that benefits policies are administered by a third party PEO. You can apply by sending your resume and cover letter to ******************** Subject Line should ready - FLAGSHIP STORE MANAGER Fishs Eddy Core Values A Fishs Eddy team member is a HUMAN that SMILES and is not above DOING THE DISHES. They know how to FORK OFF, and they are always willing to MAKE A TOAST when they have something productive to say. Fork Off Good sense of humor Self-deprecating Ability to banter. Human Inclusive & tolerant. Built on respect, driven by diversity. EVERY voice has a seat at our table. Smile Optimistic mindset / adaptable skillset. “Can-do” attitude. Challenges are chances to grow. Make a Toast Direct, authentic, and respectful communication. Listen, learn, lead … in that order. Empower every voice. No room for “Yes Men.” Do the Dishes Nothing above OR below us. Hard work, grit, determination. One team, one goal … shoulder to shoulder.

Abbode Store Manager - Job Description We're looking for an experienced, organized, and proactive Store Manager to lead day-to-day operations at our Nolita storefront. This is a hands-on role at a fast-growing startup, and you'll be at the center of shaping how our store looks, feels, and runs. This is a foundational role with room to grow. You'll help define and improve how the store operates-from inventory systems to customer experience to in-store events. You'll Be Responsible For: The success of the store defined by the customer experience and business goals Leading and managing store staff with clarity and care Shaping how the store looks and how processes work for the best customer experience Managing inventory, restocks, and backstock organization Planning and executing in-store events Maintaining store cleanliness, merchandising, and visual standards Communicating regularly with the management about updates, needs, and improvements Actively identifying and solving problems before they become issues Who You Are: Organized and detail-oriented A natural planner who thrives on checklists, systems, and structure Proactive, flexible, and self-starting-you don't wait to be asked Excited to build and improve processes as we grow Comfortable with change and willing to adapt as the business evolves Bonus if You Have Experience With: Shopify or similar retail platforms Working in a creative, product-based business Managing teams in a customer-facing role Must be available to work in person 5 days per week at our Nolita store. Pay is $55-72K / year based on experience.

Dual Store Manager New York City Luxury Brand is seeking talented candidates for a Dual Store Manager Opportunity for our boutiques in New York City! About the brand With a rich heritage and a global presence, we are committed to delivering exceptional quality, unmatched comfort, and a tailored customer experience. We empower our teams to exceed expectations, foster innovation, and contribute to the growth of a timeless, desirable brand. The salary range for this role falls between $90,000 and $105,000 annually. Join the brand- and help shape our future. Position Summary: We are seeking an experienced and motivated Dual Store Manager to oversee our two New York City boutiques and drive operational excellence, client engagement, and sales performance across both locations. The ideal candidate is a strategic leader with the ability to deliver results through effective delegation, cross-store coordination, and team empowerment rather than direct task management. This role requires a passion for luxury retail, strong business acumen, and a proven ability to develop high-performing teams while ensuring brand consistency and profitability. The salary range for this role falls between $90,000 and $105,000 annually. Key Responsibilities: Demonstrates strong multi-unit management capability, ensuring both stores operate cohesively while tailoring strategies to each market's client base and performance goals. Oversee the performance, operations, and profitability of two NYC locations. Recruit, onboard, and retain a high-performing sales team in accordance with HR guidelines. Set monthly individual sales targets and drive performance through ongoing coaching and development. Lead by example through active presence on the sales floor, delivering best-in-class customer service. Address performance and behavioural issues in collaboration with Human Resources and in line with company policies. Conduct regular performance evaluations and foster a culture of accountability and growth. Organize and execute the annual inventory stock take. Analyze sales trends and identify market opportunities for growth and client acquisition. Qualifications & Skills: 5+ years of experience in luxury retail management, ideally multi-store or high-volume flagship. Proven track record of achieving sales goals and developing high-performing teams. Exceptional leadership, communication, and clienteling skills. Strong business acumen and analytical capabilities. Availability to work a flexible schedule including weekends and holidays as needed. Leadership Expectations: Host weekly team meetings to share business updates, store performance, and upcoming priorities. Foster open communication and gather team feedback to drive continuous improvement. Always represent the brand with professionalism and integrity. Benefits & Perks: Become a brand ambassador for the brand and join a global luxury fashion house. Competitive salary and 401(k) with company contribution. Medical, dental, and vision insurance. Paid vacation, personal, and sick time. Luxury Brand is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.

Long Island & NYC Pay: Competitive, based on experience We're a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You'll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement - not a typical retail job. Why This Opportunity Stands Out You'll step into an organization with: A dedicated support structure (Ops Manager + Unit Managers) Strong training, coaching, and development programs Clear operational standards, systems, and KPIs Consistent mentorship and real visibility into multi-unit operations Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles What You'll Be Responsible For Leadership & Team Development Coach, train, and mentor team members to hit performance goals Build an accountable, engaged, high-energy culture Participate in hiring, onboarding, and ongoing coaching Operational Excellence Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns Maintain store standards, compliance, and cleanliness Execute daily workflows and ensure smooth store operations Sales & Customer Experience Drive upselling, engagement, and customer satisfaction Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals) Ensure every customer receives a premium UPS Store experience Business & Performance Management Analyze performance reports and implement improvements Control labor, supplies, inventory, and operational costs Set daily priorities and maintain strong store execution Who Thrives in This Role You may come from: Retail management Hospitality or service leadership Logistics or shipping operations Customer service leadership Assistant manager or manager roles in fast-paced environments Ideal candidates are: Strong communicators Naturally great coaches Confident decision-makers KPI-driven Positive, reliable, and customer-focused What We Offer A structured, supported management environment A high-performing, well-resourced network Clear career path & opportunities for advancement Training, coaching, and ongoing development Competitive pay based on experience Ready to Lead With Us? If you're a strong leader with operational discipline and you want to grow within a multi-unit environment, we'd love to connect. Apply today or message us to learn more.

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you'll have the opportunity to impact the future of airports by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You'll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We are currently looking for our: General Manager - At JFK's NTO! What we offer The General Manager (GM) of The New Terminal One (NTO) at John F. Kennedy International Airport is the senior-most operational leader on-site, accountable for the overall performance, strategic execution, and commercial success of URW's flagship commercial program. Reporting to the Vice President - JFK and collaborating closely with Development, Leasing, Marketing, Legal and Finance teams, the GM drives operational excellence, fosters high-impact stakeholder relationships, and delivers on URW's ambitious vision to redefine the airport experience. A critical component of this role includes full ownership and oversight of URW's contractual relationship with the Terminal Operator. The GM ensures all service level agreements and operational requirements outlined in the contract are not only met but enforced-holding all parties accountable to key performance metrics, quality standards, and agreed-upon deliverables. This includes proactive coordination, issue escalation, compliance oversight, and risk mitigation across all shared operational domains. Acting as URW's primary liaison with key partners, including the Terminal Operator, the Port Authority of New York and New Jersey (PANYNJ), tenants, airline clients, and government agencies, the GM must navigate a highly matrixed environment with strategic agility, operational rigor, and a partnership-first mindset. Scope Terminal Strategy, Contract Oversight & Client Leadership Serve as a senior on-site representative and operational lead for The New Terminal One concessions program. Maintain full ownership of URW's contract with the Terminal Operator; ensure all contractual commitments are upheld and proactively enforce compliance, performance standards, and service delivery requirements. Escalate and resolve contract deviations or underperformance in collaboration with Legal, Operations, and senior leadership. Build and maintain trusted relationships with the Terminal Operator, PANYNJ, tenants, airline partners, and local stakeholders. Lead the development and execution of a comprehensive 5-year business plan for The New Terminal One, aligning URW's commercial, operational, and experiential goals with evolving passenger trends, client priorities, and airport partner strategies. Champion the terminal's commercial, operational, and customer experience strategies-ensuring full alignment with URW's brand and mission. Collaborate cross-functionally with Leasing, Marketing, Design, Development, and Tenant Coordination teams to deliver on project timelines and milestones. Lead external communication and positioning of NTO as a world-class travel, retail, and cultural destination. Financial Stewardship & Operational Oversight Develop and manage annual budgets (OPEX and CAPEX), ensuring alignment with financial targets and operational priorities. Monitor monthly financial performance, implement cost controls, and forecast short- and long-term expenses. Drive profitability and revenue generation through oversight of leasing performance, ancillary income, and storage programs. Oversee common area maintenance, vendor contract execution, and facility upkeep in partnership with terminal operators. Ensure contract and procurement compliance with corporate and regulatory standards. Tenant & Concession Management Serve as the primary point of contact for all concessionaires within NTO, ensuring tenant success from onboarding through operations. Support lease compliance, operational readiness, and retail performance-working closely with URW's Leasing and Tenant Coordination teams. Monitor construction activity and ensure it aligns with design, safety, and scheduling standards. Drive sales growth and tenant engagement initiatives, collaborating with the Marketing Director to launch programs that enhance the traveler experience. Partner with Retail Delivery and Leasing teams to ensure timely, high-quality store openings. Regulatory Compliance & Stakeholder Engagement Ensure the program is fully compliant with all airport regulations, DBE requirements, and local/state/federal mandates. Serve as a knowledgeable resource for navigating public sector frameworks, including Port Authority procedures and approvals. Lead efforts to meet or exceed DBE participation goals; oversee certification tracking, reporting, and compliance. Proactively identify risks or policy changes that may impact the business and drive mitigation strategies. Leadership & People Development Build and lead a high-performing site team with accountability, alignment, and a shared vision for excellence. Set goals and performance standards, conduct evaluations, and manage professional development for direct reports. Promote a culture of safety, collaboration, inclusivity, and innovation. Represent URW at community events, internal forums, airport committees, and partner functions. What we are looking for Bachelor's degree in Business Administration, Hospitality, Real Estate, or a related field; MBA or relevant graduate degree preferred. Minimum 7-10 years of progressive leadership experience in airport, real estate, retail, hospitality, or transportation environments. Proven experience managing complex budgets, client relationships, and vendor networks. Demonstrated success in cross-functional leadership, stakeholder engagement, and organizational change management. Familiarity with airport operations, public-private partnerships (P3), and regulatory compliance highly preferred. Proficient in Microsoft Office, budgeting tools, and project management software. Key Competencies Strategic Thinking - Sees the big picture; connects operational details to broader business objectives. Leadership - Empowers and inspires teams; sets clear direction and expectations. Operational Excellence - Delivers efficient, high-quality results through strong planning and execution. Stakeholder Management - Builds trusted partnerships with clients, public agencies, and internal departments. Financial Acumen - Manages budgets, forecasts, and financial performance with precision. Communication Skills - Articulates complex ideas clearly and persuasively across audiences. Agility - Adapts quickly in a fast-paced, ever-evolving environment. Customer-Centricity - Champions traveler experience and partner success at every touchpoint. Compensation Exempt $125,000 - $168,000 per year + Discretionary Annual Bonus What is important to us Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments. Our company purpose - to Reinvent Being Together - is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully. Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics. Join us in

Experience: Premium or Luxury Fashion Retail Seniority: Manager LUCA FALONI is a refined luxury menswear brand inspired by Made In Italy craftsmanship and timeless design. With a focus on premium materials and exceptional fit, we are redefining modern elegance for a global clientele. Every piece is entirely made in Italy by skilled artisans, blending heritage techniques with contemporary sophistication. Role As Store Manager, you will lead all daily operations and customer-facing activity, while coaching a small team to deliver a memorable, high-touch retail experience. You'll own sales performance, visual presentation, stock, team leadership, and ensure every guest leaves with a lasting impression of LUCA FALONI. Responsibilities Lead, coach, and motivate the in-store team to consistently achieve sales and service goals Deliver an exceptional clienteling experience tailored to each customer Maintain impeccable visual merchandising and brand presentation standards Monitor sales performance, drive KPIs, and identify areas for growth Oversee daily store operations, stock management, and back-of-house processes Ensure compliance with all operational and security procedures Act as a brand ambassador, maintaining deep knowledge of products, fabrics, and craftsmanship Collaborate closely with HQ on stock planning, events, training, and feedback Requirements Solid experience in premium or luxury retail, including team leadership Passionate about exceptional service, storytelling, and product knowledge Naturally confident, warm, and able to connect with a discerning customer base Commercially minded with an understanding of KPIs, conversion, and stock flow Highly organised, proactive, and hands-on in your leadership style Experience with menswear, tailoring, or craftsmanship-led brands is a plus What we offer A competitive compensation package, including base salary and performance-based bonus A comprehensive benefits package with a mix of financial and non-financial rewards: Complete uniform Access to exclusive staff discounts Career development in a growing, international luxury brand A collaborative, quality-driven environment where excellence is recognised We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process . We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule. Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.

Are you passionate about making a positive impact on children's lives? As General Manager, you will lead a diverse team, manage 4-wall swim school operations, and increase sales through enrollment while ensuring profitability. In this role, you will oversee our expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively. This role will be crucial in locally and nationally growing our brand and delivering consistent brand standards. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you! Benefits Paid Training Daily Pay available SafeSplash Brands Curriculum Certification Bonuses Opportunities Flexible Hours Free Swim Lessons for immediate family of employees Career Growth Health Insurance Paid-Time Off 401k Responsibilities: Operations Management Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix. Risk Management and Compliance: Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law. Facilities: Ensure ongoing maintenance, cleanliness, and brand standards, including the interior, exterior, pool, and pump room are maintained. Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly. Financial Acumen Reporting: Leverage financial data and reporting to build and execute strategies to deliver the expected outcomes with revenue and profitability. Labor Management: Effective use of labor to maximize utilization and class mix. Budget Management: Monitor expenses while balancing the brand standards and financial outcomes. Cost Control: Implement cost-saving measures without compromising the quality of the services or the brand. Employee Management Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession. Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards. Retention-Focused: Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities. Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth. Customer Experience Customer Satisfaction: Deliver a world-class customer experience, leveraging Net Promotor Score (NPS) to measure effectiveness and adjust where needed. Customer Retention: Ensure consistent execution of processes to drive customer engagement and retention. Customer Follow-Up: Manage all customer requests effectively and promptly, as well as feedback from social platforms. Customer Reviews: Actively obtain customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement. Marketing & Community Engagement Local Marketing: Develop and implement a local marketing strategy to promote the school's programs and ensure continuous growth and community involvement. Social Media Management: Create and manage social media posts on relevant platforms to encourage customer interaction, engagement, and enrollment. Competitive Awareness: Maintain a competitive advantage in the community through competitive analysis, pricing research, and staying informed about new openings. Community Relations: Build and maintain relationships with local businesses to enhance community visibility and create cross-promotional opportunities. Job Type Full-time Pay: Based on experience, location and volume impacts Weekdays, Weeknights and Weekends required 40+ hours a week (typically 40 hours a week; seasonality can impact this) Work Location: On-site Requirements 3-5 years of management experience leading large teams. (30+ employees) High school diploma or equivalent required; a bachelor's degree in recreation, sports management, business administration, or a related field is preferred. Strong written and verbal communication skills. Ability to multi-task in a fast-paced environment while being agile and taking initiative. Strong critical thinking skills and proactive approach to problem-solving. Must be able to lift 30 lbs. and be on your feet for long periods. CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided) Lifeguard and Certified Pool Operator certifications preferred. Aquatics management or swim instruction experience is a plus.

The Store Manager leads the team to ensure an excellent experience for both customers and crew members. With a strong understanding of retail operations, the manager is pivotal in establishing the store as the top local seller of boat parts. The mission is to serve customers who need products for their boating projects and ensure their satisfaction, fostering loyalty. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer. Supervisory Responsibilities: Recruit, interview, hire, and train new staff. Conduct performance evaluations. Organize and manage staff schedules. Handle corrective actions and terminations. Oversee all store operations. Duties/Responsibilities: Manage sales, expenses, payroll, and shrinkage to meet financial goals. Utilize the Monthly Staffing Guide for optimal scheduling. Create weekly Crew Member schedules three weeks in advance. Implement programs that drive sales and enhance customer engagement. Develop strategies to boost customer count and loyalty. Collaborate with Pro Market Team Managers to grow the wholesale business. Oversee ordering processes and profit/loss management. Ensure timely execution of company communications. Maintain high customer satisfaction through exemplary service. Coach staff on product knowledge and sales techniques. Set and monitor performance goals. Enforce operational and personnel policies. Ensure accurate payroll processing and compliance with asset protection standards. Uphold legal requirements and represent the brand's values. Stay updated through training programs. Maintain flexibility in scheduling including nights, weekends and some holidays. Ensure timely completion of Omni orders. Act as "Manager on Duty" and perform additional duties as needed and/or assigned. Required Skills/Abilities: Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Effective time management and organizational skills. Strong analytical and problem-solving capabilities. Ability to prioritize and delegate tasks. Proficiency in Microsoft Office Suite or similar software. Detail-oriented with the ability to multitask under pressure. Strong leadership and management skills. Budget development and maintenance experience. Thorough understanding of company policies and practices. Flexibility for evening, weekend, and holiday shifts. Preferred knowledge of industry and products. Education and Experience: Business, Business Administration, or a related field Degree preferred, or equivalent work experience. Two years of retail management experience preferred. Physical Requirements: Continuous standing and walking throughout the retail space. Ability to wear and communicate through a headset continuously. Frequent climbing, bending, stooping, and twisting. Occasionally operate equipment, including forklifts. Must be able to lift up to 50 pounds to shoulder height unassisted frequently. Other Requirements: Must be at least 18 years old. To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at **************************** . Join us at West Marine and help us provide the best boating experience for our customers!

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We're in growth mode across the AMS region-and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow's footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform. You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization-working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. This role isn't just about growth-it's about AI and Business transformation. You'll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities. What you get to do in this role: Own the sales strategy for Services (Professional services and Customer Success), aligning with all Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization Coach and mentor your team to identify, shape, scoping and close complex service engagements, building long-term capability across the region Own and deliver against a defined Services booking and revenue target across Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping. Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales Qualifications What Success Looks Like Exceeded Services-led bookings and revenue across Closed high-value transformational deals that materially impact customer strategy and platform adoption Develop a high-performing Services Sales team with repeatable plays for value-based selling Aligned regional efforts to CEG's broader KPIs, influencing outcomes well beyond services sales, such as NPS, Gross Retention and Net New Licenses Sales Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success 15 years of services selling experience in a quota carrying role or equivalent 5 years minimum in a leadership role in services sales or equivalent For positions in this location, we offer a base pay of $170,340 - $281,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

The Role: The Customer Success Director at CommerceIQ will be a strategic leader responsible for driving customer satisfaction, adoption and retention. This role requires a deep understanding of the Retail and CPG industries, exceptional project management skills, as well as the ability to manage complex customer relationships at the executive level. The ideal candidate will be passionate about customer success, demonstrate strong commercial acumen, and possess the expertise to lead cross-functional teams in delivering exceptional customer outcomes. The role reports to our VP of Customer Success. While you will be remote from the US-East Coast, this role requires regular time in person with customers. You will need to be close to an airport and location in the tri-state area is strongly preferred. What You'll Do: * Account Ownership: * Own the overall CIQ account strategy, planning, and executive engagement cadence. * Deepen CIQ's strategic partnership with customers through business reviews and use-case workshops that tie product capabilities to measurable business outcomes. * Track value realization on your accounts and proactively identify new opportunities to expand engagement and impact. * Strategic Problem Solving: * Go beyond surface-level issues to uncover customers' root business challenges and desired outcomes. * Translate complex needs into clear, actionable solutions and scalable frameworks. * Identify and lead internal initiatives to continuously improve customer success processes. * Executive Management: * Build and maintain multi-threaded, VP+ relationships across customer organizations. * Engage as a trusted advisor, constructively challenging customers when necessary to align with optimal outcomes. * Lead executive-level business reviews and long-term strategic planning sessions. * Commercial negotiations: * Develop compelling value propositions that demonstrate clear ROI and business impact. * Independently lead renewals and negotiate contract terms, while identifying upsell and cross-sell opportunities. * Collaborate with sales account executives to align on customer goals and expansion opportunities * Manage escalations and SLAs to preserve long-term customer trust. * Analytical & Technical Depth * Leverage analytical acumen to identify performance trends, uncover root causes, and recommend platform-driven solutions. * Use analytical frameworks to validate hypotheses, quantify ROI, and monitor account health. * Collaborate with product and data science teams to surface insights that influence roadmap prioritization and customer automation opportunities. * Champion usage within the customer base guiding teams on how to operationalize insights from CIQ's AI-driven analytics. * Cross functional Leadership: * Orchestrate cross-functional teams to deliver customer outcomes with excellence, even without direct authority. * Champion the customer's voice internally, driving accountability and collaboration across functions. * Foster a culture where we win as a team, balancing empathy, clarity, and a results-oriented mindset. * Metrics-Driven Account Management: * Use data-driven insights to assess customer health, identify risk, and drive proactive engagement. * Implement scalable success plans that increase satisfaction, adoption, and retention. * Maintain a strong focus on product-enabled outcomes and quantifiable value creation. * Conduct regular and data-driven reviews of customer health. * Thought leadership: * Serve as a thought partner to customers, provide insights and guidance to both internal teams and customers. * Stay ahead of industry trends, competitive moves, and emerging technologies to anticipate customer needs and guide innovation. What You'll Bring: * 8+ years' experience in consulting, account management, customer success, or a related field within analytics, SaaS, or e-commerce. * Experience at a top consulting or analytics firm, or within a leading CPG, Retail, Amazon, or SaaS organization serving those sectors. * Strong understanding of the CPG and e-commerce landscape, with proven ability to deliver measurable business impact. * Exceptional strategic and analytical problem-solving skills; adept at translating insights into actionable plans. * Executive presence with outstanding communication, influencing, and relationship-building skills. * Demonstrated commercial acumen with a record of successful renewals, upsells, and contract negotiations. * Proven leadership and collaboration skills, able to motivate and align cross-functional teams toward shared goals. * Data-driven decision-making mindset; adept at interpreting metrics to drive continuous improvement. * High bias for action, entrepreneurial energy, and comfort operating in ambiguity. * Bachelor's degree in Engineering, Economics, or a related field; MBA preferred. * Willingness to travel and engage directly with customers. Benefits & Perks: The typical base pay range for this role across the US is USD: $129,000 - $177,000/per year. In addition, there is a 15%-20% variable, along with an equity package. This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate's experience, qualifications, and location. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: * Comprehensive medical, vision, and dental coverage * A 401(k)-retirement plan * Short & long-term disability insurance * Life insurance * Paid parental leave * Monthly reimbursements for gym, phone, and internet * 10+ paid company holidays in each calendar year and unlimited PTO Check out our LinkedIn page to learn more about what it's like to work at CommerceIQ! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

You could work anywhere. Why us? * Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). * Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc. * Disrupt a massive market and take us to a $5B business in the next few years. * Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn't afraid to dig deep to solve problems at their root. Jerry.ai is building the first super app to help people optimize all aspects of owning a car - insurance, buy/sell, registration, loans, safety, repairs, parking, etc - a $2T market in the U.S. We started with insurance in 2019, and since then we've launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries. How you will make an impact: * Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. * Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on. * Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. * Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring. * Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service. Minimum requirements: * 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment * Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team's performance * Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes * Track record of driving performance by managing inputs, not just outcomes * Comfort working across onshore and offshore teams, ideally in a tech-forward environment Ideal profile: * You are a systems thinker who thrives on creating structure and accountability * You have a track record of elevating performance and don't shy away from tough conversations * You bring urgency, clarity, and high standards to everything you do * You take full ownership of your domain and don't wait for others to tell you what to do * You are energized by rolling up your sleeves, digging into data, and solving problems at their root * You believe feedback is a gift and you proactively seek it While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at ******************* The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.

Hours: 37.5 Line of Business: Technology Solutions Pay Details: 91,200 - 136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. : Job Description: TD Bank is seeking a strategic and technically skilled Manager to join our Information Security team, focused on strengthening our fraud detection, authentication, and CIAM (Customer Identity and Access Management) capabilities. This role will lead the expansion of our monitoring and alerting footprint across enterprise platforms, ensuring control effectiveness, regulatory alignment, and rapid incident response in a complex financial environment * Stay Updated on Cybersecurity Trends: Continuously monitor the evolving landscape of cyber threats, fraud schemes, and industry best practices. * Manage Authentication Tools: Oversee the implementation and maintenance of authentication tools and processes to ensure secure access to systems and data. * Policy Lifecycle Management: Develop, implement, and maintain comprehensive cybersecurity policies and procedures. * Vendor Collaboration and Oversight: Collaborate with vendors to ensure compliance with security standards and conduct regular security assessments. * Handle Audit and Regulatory Requests: Respond to audits and regulatory inquiries, providing necessary documentation and evidence. * Documentation and Reporting: Create clear and concise documentation for security policies, procedures, and incident response plans. * Data Analysis: Utilize Excel and PowerPoint to analyze data, identify trends, and generate insightful reports. * Effective Communication: Communicate complex security concepts to technical and non-technical audiences, both internally and externally. * Risk Assessment and Mitigation: Identify, assess, and mitigate security risks through regular vulnerability assessments and penetration testing. * Incident Response: Participate in incident response activities, including investigation, containment, and remediation. Qualifications: * Bachelor's degree in Engineering, Information Security, or a related field. * 5+ years of experience in cybersecurity, with a focus on identity and access management. * Strong understanding of authentication protocols (e.g., OAuth, SAML, OpenID Connect). * Experience with authentication tools like ThreatMetrix, BioCatch, Document Verification Services etc. is a plus. * Knowledge of industry standards and regulations related to identity and access management. * Strong analytical and problem-solving skills. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet