Customer service manager jobs in Pittsfield, MI

Service Manager - Commercial Roofing $100k + Commission Jackson, MI Become the Face of Commercial Roofing At a Trusted Midwest Contractor This is a unique opportunity to lead the growth of service at a company with a longstanding history in the Midwest. You will have the autonomy to drive success, with a clear path to Service Director. You will be rewarded for the impact you have, with a commission based on the P&L of your department. Company Overview A long-established commercial roofing contractor in the Jackson, MI area is known for its decades-long reputation for quality, safety, and reliability. The company provides full-service roofing solutions for commercial, industrial, and institutional clients, including new installations, re-roofs, repairs, and ongoing maintenance. With certified crews, strong safety standards, and a tech-enabled roof-asset management system that helps clients track the condition of their roofs over time, the organization operates as a trusted, long-term partner rather than a one-off contractor. Want to find out more? APPLY today - if you do not feel comfortable submitting your resume yet and would prefer to have a confidential chat, reach out to me via: jude@roofingtalentamerica **************

Reports to Corporate Director of Operations THE FORBES COMPANY The Forbes Company is a nationally recognized owner, developer and manager of iconic regional shopping centers, that are known throughout their respective markets for their retail innovation, fashion leadership, distinctive architecture and luxury appointments. The Forbes Company creates exceptional retail destinations with no equal. SOMERSET COLLECTION This luxurious shopping center in Troy crowns Michigan's Golden Corridor. Situated in the heart of Oakland County, one of the wealthiest regions in the U.S., Somerset Collection is the epicenter for luxury retail in the state of Michigan. Underneath Somerset Collection's palatial ceilings and connected by its 700-foot stunning glass skywalk, more than 150 revered retailers await with 60 unduplicated in the market. Renowned names include anchor stores: Neiman Marcus, Saks Fifth Avenue, Nordstrom and Macy's as well as Hermès, Louis Vuitton, Dior, Gucci, Prada, Balenciaga, Ferragamo, Burberry and Tiffany & CoT GENERAL MANAGER OVERVIEW The General Manager of Somerset Collection is responsible for all Center operations including, but not limited to: Leads the management team in partnership with the Marketing Director. Directs the activities of security, building & grounds maintenance, landscaping, janitorial, construction, risk management, human resources, financial reporting, budgeting, forecasting and planning. Works in partnership with the Marketing Director ensuring programs are being executed and supporting the marketing team with available resources. Strong understanding of luxury retailers' brand and image and the ability to support their growth and success. Develops and maintains an appropriate level of involvement in community affairs and activities representing both the Center and ownership. LEADERSHIP The General Manager is the leader of the operations management team, works in partnership with the marketing director and sets the overall tone for the office operations, by creating a culture of a “yes” before “no” mindset each and every day . This includes: Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives. Maintaining open and clear communication with the management office team, home office, vendors and other staff members. Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services. Actively seeks new ways to grow and be challenged. Earns the trust of others through honesty, integrity and authenticity. Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately. Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape. OPERATIONS Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations. Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them. Create a safe and aesthetically pleasing environment throughout the building and grounds. Motivate the team to be passionate about the operations so the Center is “show ready” daily. Demonstrate proficiency in the following areas: o Safety and security o Repairs and maintenance o Mechanical, Electrical, Plumbing o Information Technology o Construction, permitting, inspections, architecture o Landscaping o Janitorial o Risk and crisis management ADMINISTRATION/FINANCIAL Works closely with home office staff, including: accounting, development/construction and leasing departments. Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success. Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards. Recommends and manages capital improvements and upgrading existing programs. Produces the annual CAM budget and manages the approved budget throughout the year Oversees human resources, which include: labor law, hiring practices, employee handbook, staff evaluations and training & development. Demonstrates knowledge of lease administration and often serves as the liaison between the home office and the merchants. Experience with regulatory agencies including: Federal, State and local statutes & ordinances. MARKETING Supports the marketing team with resources in the following areas: o Merchant relations o Special events / sponsorship & merchant activations o General strategies. Awareness of merchant sales performance and retail trends and partner with the marketing team to support sales generating initiatives. Establishes a positive working relationship with all merchants at a local, district and, if appropriate, home office level. COMMUNITY RELATIONS Works in partnership with the marketing team to position the Center as the prominent market square in the local economy and community. Identify opportunities to create meaningful partnerships and experiences that drive community connections with the Center. Develop mutually beneficial relationships with local leaders, governmental officials and community organizations & associations. SKILLS & QUALIFICATIONS Bachelor's degree, Masters degree a plus. Relevant work experience may qualify as a substitute 5+ years of experience in upper management, leading sizeable shopping centers, mixed use or similar large format properties Proven track record of successfully running multi-million dollar businesses, along with a strong financial acumen. Exceptional leadership skills focusing on a creating and maintaining a positive and compassionate high performing culture. Commitment to maintaining the highest standards of guest, merchant and staff relations. A critical thinker with demonstrated problem solving skills. Excellent oral and written communication skills. BENEFITS We offer generous medical and dental insurance, along with voluntary insurance options. Our benefits package also offers employer contributed 401K retirement plan, paid time off and Company holidays. EOE Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives. Maintaining open and clear communication with the management office team, home office, vendors and other staff members. Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services. Actively seeks new ways to grow and be challenged. Earns the trust of others through honesty, integrity and authenticity. Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately. Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape. OPERATIONS Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations. Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them. Create a safe and aesthetically pleasing environment throughout the building and grounds. Motivate the team to be passionate about the operations so the Center is “show ready” daily. Demonstrate proficiency in the following areas: o Safety and security o Repairs and maintenance o Mechanical, Electrical, Plumbing o Information Technology o Construction, permitting, inspections, architecture o Landscaping o Janitorial o Risk and crisis management ADMINISTRATION/FINANCIAL Works closely with home office staff, including: accounting, development/construction and leasing departments. Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success. Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards. Recommends and manages capital improvements and upgrading existing programs. Produces the annual CAM budget and manages the approved budget throughout the year

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay Life Insurance 401K with matching funds Health insurance AFLAC Employee discounts Tuition Reimbursement You will join an experienced, hard-working team that values communication and strong teamwork abilities Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAAs) and the development and implementation of a plan of care. Evaluates guests responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed Qualifications Current state registered nurse (RN) Current CPR certification and additional certification in a nursing specialty desired Management or supervisor experience in long-term care or geriatric nursing preferred About Ciena Healthcare Ciena Healthcare is Michigans largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123

Help empower our global customers to connect to culture through their passions. Why you'll love this role The VP, Global Customer Service Operations will be responsible for leading the customer service operational team that serves the North America, EMEA, and APAC markets. This leader will play a strategic and operational leadership role responsible for the people development and delivery of global customer service via multiple channels, and own the strategic development of the day-to-day operational customer service requirements with the goal of delivering key service outcomes for all customer segments. The role will work cross-functionally & collaborate with other company executives from all departments, integrating their different objectives to meet overarching goals for the company. This person will also be a member of the StockX Extended Leadership Team. What you'll do In this position, you will run a world-class customer service team. First and foremost, this is a people leader role which enables local teams to be successful. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a passion for customer service, keen analytical skills, a tech-centric mindset and a willingness to lead by example. The scope includes both in-house teams in locations across the world as well as strategic outsourced partners. Other responsibilities include: Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost. Deliver world-class results across multiple locations from both in-house teams and outsourced partners. Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes; all designed to create a world-class engaged team. Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention. Create, improve and drive a culture and processes which achieve business goals and objectives. Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements. Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies. Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up. A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US. Collaborate with CS support teams and executive leadership in setting and driving organizational vision, operational strategy, and hiring/talent needs in CS operations. Drive sales through service with a focus on increasing conversion and customer retention. Leverage customer insights and root cause analytics to identify needed improvements and gain cross-functional buy-in to deliver results. Be the ‘Voice of the Customer' within CS and across the company, providing regular updates and insights into operational performance to senior leadership. Identify potential operational risks, develop contingency plans, and ensure the company's CS operations are resilient against disruptions as well as ensuring full regulatory compliance and legal requirements. Meet tight budgets through controlling resources and utilizing assets to achieve qualitative and quantitative targets. Take an all-hands-on deck approach during our busy seasons, including back to school (July-Sept) and holiday (Nov - Jan). Continually develop improvements and embed successful change projects. Drive quality and consistency. Coach and lead the team to win. About you 10+ years leading Customer Service operations with preferred e-commerce experience. 5+ years of global leadership experience, focused in North America, EMEA and APAC. Customer and Employee Centric leadership and experience with proven results. Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles. Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets. Proven Management experience at a senior, strategic level role. Established track record of exceeding targets, KPIs, SLAs. Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels. Influential relationship skills at all levels and able to use these relationships to deliver service improvements. Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team. Must be a proactive team player with high energy to adapt and succeed in a fast-paced, changing environment. Creative, analytical, and strategic thinker that leverages data to tell the story and drive actions to improve. Evidence of outstanding leadership skills and portray an ability to inspire and motivate others, guiding them in a unified direction and taking accountability for the group's actions. Pursuant to the various pay transparency laws/acts, the pay range is $225,000 to $250,000 annually , plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses . Compensation is dependent on geography and may vary. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at *************** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

General Manager - Building Restoration Employment Type: Full-Time, On-Site Compensation: Competitive salary + bonus + benefits (DOE) A well-established, family-owned building restoration contractor with over 70 years of industry experience is seeking a General Manager to lead its Toledo, Ohio operations. The company is highly regarded for its craftsmanship and expertise in historic preservation, masonry restoration, facade inspections, and specialty stonework. This role offers a rare opportunity to take ownership of day-to-day operations while playing a key role in business growth, client relationships, and long-term strategic success. About the Company - This organization is a recognized leader in building restoration, known for its commitment to quality, professionalism, and preserving historic and culturally significant structures. With headquarters in the Midwest and a strong regional footprint, the company delivers tailored restoration solutions while maintaining a reputation for excellence and integrity. Role Overview - The General Manager will oversee daily operations in Toledo, ensuring the successful execution of restoration projects from estimating through completion. This individual will manage teams, budgets, schedules, and client relationships while helping expand the local client base and uphold the company's high standards of workmanship and service. Key Responsibilities - Oversee daily operations and project execution for restoration and masonry projects Estimate and bid projects, ensuring accuracy and competitiveness Manage workforce planning, staffing, and team performance Maintain project budgets, schedules, and quality standards Ensure compliance with health, safety, and industry regulations Build and maintain strong client relationships and contribute to business development Protect and enhance the company's reputation for quality and customer satisfaction Qualifications & Experience - Proven experience in project management, operations management, and team leadership Background in construction, restoration, or building maintenance industries Strong communication and interpersonal skills for client and team collaboration Working knowledge of construction and restoration safety standards and regulations Bachelor's degree in Business Management, Construction Management, or related field preferred Prior leadership experience within restoration or construction strongly preferred What's on Offer - Competitive compensation package based on experience Opportunity to lead and grow a regional operation Long-term stability with a well-established, respected contractor Hands-on leadership role with autonomy and influence

within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Detroit, MI, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements - 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor's degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. Benefits Competitive compensation: $180,000-$225,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary. SHIFT: Training: Monday-Friday 2-4 weeks *2-3 weeks onsite training After Training: (5 Day work week) Monday-Saturday Between the 8 hours of operations of 8:00 AM EST-8:00 PM EST Saturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remote We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements *THIS POSITION SITS ONSITE FULL TIME IN PLYMOUTH, MI. -1-3+ years of experience in an INBOUND customer service role with recent call center experience - Strong data entry/ typing experience - Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided -Proven record of good attendance -Proven customer service skills in previous experiences

Who We Are: At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. About the role: Technology becomes extraordinary when it feels human. The manager/member digital experience leads the credit union's digital branch, our largest and most dynamic branch, where members experience connection, confidence, and care through every click, tap, and interaction. This leader ensures digital channels reflect the same warmth, belonging, and trust found in every branch conversation, creating experiences that meet members where they are and move seamlessly with them when their preferences change. As the steward of our digital branch, this leader is accountable for growth, engagement, and excellence across our digital experiences. They move with urgency and purpose, connecting innovation with impact and ensuring every member touchpoint delivers simplicity, clarity, and joy. By partnering closely with the branch network and care center, the manager, digital member experience helps bridge the digital and human journeys, ensuring every interaction feels whole, intuitive, and unmistakably personal. Guided by curiosity, empathy, and accountability, this leader transforms complex systems into empowering experiences that make members' financial lives easier, stronger, and more inspired. Through collaboration, insight, and creativity, this leader brings our purpose to life, creating joy and igniting Michiganders' impossible dreams. This position has a starting annual rate of $103,100 but your offer amount may be increased with relevant work experience and transferable skills. A Day in the life of an Manager/Member Digital Experience can look like: Lead with purpose and clarity. Serve as the primary point of contact for digital banking initiatives, coordinating priorities, projects, and partnerships to deliver seamless, member-centric experiences that reflect the credit union's purpose. Champion the digital branch. Take ownership of the digital member experience, ensuring digital channels deliver the same level of care, connection, and excellence as physical branches. Build and sustain member engagement standards that guide growth across all digital tools, including partnered platforms. Drive measurable growth in adoption, activation, and satisfaction, tracking engagement against organizational goals and holding digital performance to the same standards of excellence as branch operations. Ensure accountability and growth. Use data and performance dashboards to monitor key engagement metrics, identify opportunities for improvement, and ensure the digital branch meets growth, efficiency, and experience goals. Celebrate progress with a Huzzah and address challenges with courage and curiosity. Connect digital and human experiences. Ensure interactions transition seamlessly between in-person, phone, and digital channels, creating experiences that meet members where they are, even when preferences shift mid-interaction. Partner with branch, care center, and experience leaders to design connected journeys that feel whole, intuitive, and human. Bridge innovation and integration. Coordinate the smooth transition of new digital capabilities from innovation to ongoing operations. Lead testing, communication, and readiness efforts to ensure pilots and prototypes are refined, adopted, and integrated seamlessly into the member experience. Turn innovation into sustainable, member-ready solutions that deliver lasting impact and measurable results. Deliver operational excellence. Oversee the day-to-day performance, reliability, and optimization of digital platforms. Partner with internal teams and external vendors to ensure functionality, security, and compliance, minimizing friction in member journeys. Leverage data for insight. Monitor and interpret data across digital channels to inform priorities, track engagement, and identify opportunities to improve ease of use, satisfaction, and member connection. Collaborate across teams. Work closely with branches, the care center, marketing, IT, innovation, and business intelligence to align efforts, share insights, and create a unified member experience across all touchpoints. Guide improvement and adoption. Lead digital enhancements, testing, and implementation of features that simplify the member experience. Ensure members and employees are informed, supported, and confident through every change. Challenge the status quo. Act as a catalyst for progress, encouraging teams to embrace change, iterate quickly, and deliver innovative solutions that strengthen member relationships and impact. Solve with heart. Respond to digital challenges with empathy and urgency. Partner across teams to resolve issues thoughtfully, ensuring members feel heard, supported, and valued through both light and dark moments. Model curiosity and learning. Stay engaged with emerging trends, technologies, and member behaviors. Encourage a culture of continuous improvement, experimentation, and adaptability that keeps the digital branch thriving. What you bring to the table: High school diploma or equivalent. 4-6 years of leadership experience. Minimum 3 years of project management experience. Ability to transition from high-level strategic planning to detailed service delivery issues. Proficiency using Excel, Word, and Outlook. You might also have: Bachelor's degree in business, marketing, or communications. Minimum 3 years of financial industry experience. Experience in online banking or digital channels. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of Community Financial, you'll enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options, including flex scheduling and work from home for many positions A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly! Equal Employment Opportunity Policy: Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company. Essential Duties and Responsibilities: Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints. Develop a strong relationship with our top customers to create a platform for an open dialog of communication. Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines. Learn the basics and the application of all of our products so support can be provided to direct reports. Process orders and quotes as necessary to assist in timeliness. Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer. Oversee and ensure all invoicing is carried out each month at the branch. Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives. Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date. Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency. Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch. Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations. Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities. Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives. Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Evaluate staff's work performance through semiannual reviews. Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel. Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety. Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products. Other duties and responsibilities that management may deem necessary. Education/Skills/Experience Required: Three to five years previous customer service and engineering management experience Bachelor's degree in related management field or equivalent experience Strong communication skills, written and verbal Strong analytical, numerical and reasoning abilities Experience in customer interactions and relationships Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others Initiative- Engages in proactive behavior and ability to take action with minimum direction Adaptability- Responds effectively to changes Excellent Microsoft Office skills Preferred: Industrial distribution experience Inventory management experience Product knowledge

The Customer Experience Analyst is responsible for managing a specific group of customer accounts to achieve major business objectives. This role provides exposure to various aspects of the business, offering a well-rounded understanding of the order-to-cash process from start to finish. The position includes a combination of remote work with occasional onsite training, development, and collaboration, along with up to 25% travel. Responsibilities Manage orders through the Oracle EBS order entry system, ensuring accuracy of specifications, sizes, pricing, and shipment information against customer purchase orders. Maintain customer forecasts with a focus on accuracy. Communicate regularly with customers, production facilities, technical personnel, and marketing regarding order entry, production, pricing, and related issues. Monitor production of orders to ensure on-time delivery. Release material and arrange delivery based on customer requirements. Manage inventories, including aged inventories, to meet supply needs. Collaborate with Regional Sales Managers to maintain customer relationships and gather market information for forecasting. Conduct root cause analysis for inventory variances and implement corrective actions. Participate in projects focused on efficiency improvements. Deliver outstanding service experiences for customers. Requirements Bachelors degree in business administration, communications, supply chain management, or related field (or equivalent combination of education and experience). Minimum of 2 years of experience in customer experience or a closely related function. Strong communication and interpersonal skills. Excellent planning and organizational skills. Attention to detail in fast-paced environments. Proficiency in Microsoft Office, particularly Excel. Ability to adapt to and master web-based support applications. Demonstrated ability to work collaboratively in a matrix environment. Experience in steel, metals, or related industries preferred. Preferred Skills Strong problem-solving skills to identify and enhance customer value drivers. Effective project management skills with ability to handle multiple tasks. Ability to identify and develop project opportunities across supply chain disciplines. Working Place: Troy, Michigan, United States Company : 2025 OCt 16th Virtual Fair - US Steel

This is for the night shift with typical hours 6pm-12am, but we're flexible! Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight. This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay and On-Demand Pay Part-Time, Flexibility Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Lead Experience Associate Location: Farmington, MI Report To: General Manager Hours Required: Availability to work up to 30 hours weekly, including evenings, weekends, and holidays. Position Overview: Team Leader. Vibe Keeper. Guest Experience MVP. We're on the hunt for a high-energy leader who can lead a shift, hype the team, and keep our soccer center running smoother than a clean pass in the final third. As a Lead Experience Associate, you'll own the guest experience, guide your teammates, and bring big TOCA energy to everything you do. **owning the front desk- owns first and last impression** Your Game Plan: Own the Guest Experience (30%) Greet guests like they're VIPs (because they are!) Answer questions, solve problems, and spread good vibes (you lead the front desk experience!) Handle feedback with care and confidence Coach & Champion Your Team (25%) Run the shift like a mini-manager Delegate tasks, coach teammates, and bring the hype Train new comers and level-up current teammates Operations Expert (20%) Keep the center clean, stocked, and flowin' Handle check-ins, reservations, and event logistics Crush your open/close checklist daily Work concessions as needed (locations with food and beverage) Problem Solving (10%) Fix guest issues fast and with finesse Know when to escalate, and come with solutions Communication (10%) Share updates, feedback, and squad goals Keep leadership and teammates in sync Admin But Make it Snappy (5%) Handle waivers, payments, and light reporting TOCA Culture (100!%) Model our service commitment standards by being professional, welcoming, aware, outgoing and proud. Partner with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. What You Bring: Leadership experience or natural “take charge” energy A passion for people + a cool head under pressure Tech confidence (Google Suite, scheduling tools, etc.) Flexibility to work nights/weekends (that's our peak time!) Ability to lift 30+ lbs and be on your feet for long shifts Food handlers card for our centers that require them #twentry #twmanager

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Vision insurance Wellness resources Perigee Manufacturing Company is accepting applications for the following position: *Office Manager / Customer Service Manager / Bookkeeper Requirements and responsibilities: Oversee, facilitate, & manage all administrative duties Exceptional accounting & bookkeeping skills Manage cash flow Strong customer service skills Comprehensive QuickBooks experience Skilled in all A/P & A/R processes, bank reconciliations Support HR department Prepare and file financial documents Manage all tax payments Process payroll (ADP) High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) ERP experience beneficial Strong project management skills Exceptional attention to detail Strong computer skills Excellent e-mail and typing skills Strong written & verbal skills Excellent scheduling ability Good multitasking ability Strong organizational skills Professional & friendly (answering phone calls, good interpersonal communication) General office work (data entry, typing, filing, archiving, scanning, copying, etc) Maintain a clean, organized work environment Office / common housekeeping duties Facilitate other office responsibilities / projects as needed 7 years of accounting experience required 5 years of QuickBooks experience required 5 years of office administration experience required 3 years of customer service experience required Bachelors Degree required

Store - WATERFORD, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.25 - $22.80 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager, the Donor Services Supervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is achieving its goals for overall quality, cost and production. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Plans, implements and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training and scheduling. Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures. Projects workflow, prioritizes duties, troubleshoots, and problem solves. Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public. Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable. Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current. Works in all technical capacities as needed. Ensures donor related documents are complete and accurate, as applicable. Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable. Listed below are CLIA supervisory responsibilities for those supervising collection sites that perform hematology testing: * Is accessible to collection personnel at all times testing is performed to provide on-site telephone or electronic consultation to resolve technical problems in accordance with policies and procedures (SOPs) established by the director. * Provides day-to-day supervision of moderate complexity test performance (automated hematology) by collection personnel. * Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. * Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications, policies, and procedures. * Ensures that donor test results are not reported until all corrective actions have been taken and the test system is properly functioning. * Provides orientation to all collection personnel. * Annually evaluates and documents the performance of all testing personnel. Evaluate new personnel initially and at six months. Observes, documents and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable. Prepares/administers annual performance appraisals for assigned staff. Makes recommendations about scheduling and/or monitoring of associate's work assignments and promotional opportunities. Adheres to, and enforces all, including but not limited to, Versiti, AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as applicable. Oversees Donor Services associates to ensure they remain in compliance and follow the above policies/procedures as applicable. Must maintain knowledge of and observe all regulatory requirements and practices, including FDA current Good Manufacturing Practices and Good Tissue Practices, as applicable Ensures all regulatory requirements are met while creating an atmosphere for donors/patients/staff to have a positive experience. Drives Versiti vehicle when needed to complete job-related functions. Complies with and enforces all Versiti safety policies and procedures. Follows universal precautions and protective measures required by Versiti and outside regulatory agencies. Incumbent may be exposed to blood or body fluids and may be in areas which contain these items. Conducts coaching/counseling sessions, as required, to identify and address technical concerns, customer service issues and employee related issues. Conducts / attends all required departmental meetings and training sessions as required and participates in the trial and evaluation of new methods and equipment. Responsible for meeting departmental productivity and quality standards, identifying problems within the work area as they occur, performing root cause analysis, and offering process improvements Achieves mobile/donor center collection goals by managing to daily goal (which includes day of automation conversions, split rates, equipment run rates, inventory needs). Participates in obtaining organizational goals through replenishment strategies (i.e. re-booking, apheresis education, email information collection). Motivates and mentors staff to achieve, and strive to exceed, the requirements of their position. Acts as a positive role model. Maintains required level of communication, which includes using email, phone, and other modes of communication, as applicable. On call, as required, to address urgent issues affecting drive or donor center operation, including addressing scheduling issues. Performs essential functions which may include working irregular hours that include late nights, early mornings and weekends at various locations. Maintains confidentiality and discretion as required. Performs other duties as required, which relate to Blood Center functions. Performs other duties as assigned Complies with all policies and standards Qualifications Education High School Diploma or equivalent required Bachelor's Degree preferred Experience Previous experience in customer service required 1-3 years supervisory experience required Valid driver's license required Leadership experience in a customer service environment preferred Previous phlebotomy and / or healthcare experience preferred Knowledge, Skills and Abilities Excellent customer service, interpersonal, oral and written communication skills required Ability to express oneself clearly/effectively in written and oral form Ability to communicate effectively with co-workers, management, vendors and/or customers as necessary Ability to handle sensitive or confidential information discreetly Possess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirements Ability to multi-task while paying close attention to detail Well-groomed, professional appearance Ability to work in a positive manner under pressure in a fast-paced environment Ability to work well with others as a team member required Must be accessible by phone and email Ability to travel to all Versiti sites, including overnight stays, is required. Tools and Technology Personal and Network Computer required MS Office (Word, Excel, Outlook, PowerPoint) required Hemasphere required Title 21 required Multiple phone lines, printer, fax, and copy machines required Must be computer literate and able to use the necessary software and hardware to perform job functions and access company communications. required #LI-Hybrid #LI-AB1 Not ready to apply? Connect with us for general consideration.

Job SummarySupervises workers and tasks in the organization's accounts payable and accounts receivable functions.Job Description Key Accountabilities Coordinate and manage / supervise employees performing activities related to centralized: Cash disbursements and any related troubleshooting Vendor invoice entry and any related inquiries or adjustments Centralized cash applications Master data maintenance (including parameter and control tables where applicable) Sales and use taxes Tax return compliance and reconciliation, exemption certificates, Forms W-9, tax rate database, general ledger account reconciliations, audit management and coordination Form 1099 processing and compliance Other regulatory / tax filings as required Internal, external and regulatory audit requirements as assigned Develop and maintain MS/SharePoint site as necessary Monitor and report key processing indicators related to shared service environment Participate, as necessary, as a subject matter expert on SAP ERP process team and business transformation team Other tasks and responsibilities that are relevant to this activity Manage the day-to-day outsourcing relationship with an internal offshore service provider, including communication, performance, risk, and continuous knowledge transfer Perform corporate liaison role to ensure coordination of activities amongst business units, credit departments, internal auditors, external auditors, regulatory auditors, customers and suppliers. Meet TKMNA Employee Attributes / Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Qualifications: Minimum Requirements: Bachelor degree in Accounting Minimum of 4 years in shared services environment Three (3) to 4 years in a supervisory or managerial capacity SAP experience or other integrated system Strong knowledge of Generally Accepted Accounting Principles Experience with audit and internal controls Excellent analytical, communication and leadership skills Preferred Requirements: CPA/CMA certification Experience with MS/SharePoint at administrator level International accounting experience Project Management Experience with HighRadius Cash Application Experience with Vertex and/or Avalara Tax Software Benefits Overview We offer competitive company benefits to eligible positions, such as : Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) and RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more! Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers. TK does not: 1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.; 2. Request payment of any kind from prospective jobseekers or candidates for employment; 3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4. Send checks to job seekers; or 5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties. PLEASE NOTE: 1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3. Anyone making an employment offer in return for money is not authorized by TK; and 4. TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at ******************************** to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at **********************************************. We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Job Description The Mail and Print Services Supervisor is responsible for managing the daily operations of mailroom and print services, ensuring efficient, accurate, and timely service delivery. This role includes supervising union-represented employees, overseeing timekeeping and attendance, and coordinating with internal departments and external vendors to support facility-wide communication and documentation needs. Responsibilities: Mail Services: Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries. Support daily and weekly mail deliveries to (16) local locations including mail pick-up from (4) local post offices. Monitor USPS postage accounts for recall mail and postage, including PO Box payments. Responsible for the use and scheduling of the maintenance for (2) company car vehicles assigned to the mailroom. Ensure compliance with postal regulations and internal policies. Manage mailroom equipment, supplies, and vendor relationships. Support bulk mailings and special delivery requests. Print Services: Supervise print production including copying, scanning, and finishing services for headquarters and local plants Oversee departmental print requests to ensure timely, high-quality output. Responsible for leased equipment contract and maintenance on the related equipment. Coordinate with external vendors for large-scale or specialty print jobs. Monitor and update the online print shop order page to keep competitive services and pricing. Supervisory & Administrative Duties: Supervise union employees, ensuring adherence to work rules, schedules, and performance standards. Manage timekeeping, attendance tracking, and payroll inputs for assigned staff. Conduct regular team meetings, training, and performance evaluations. Address employee concerns and escalate issues as needed in accordance with labor agreements. Requirements: Bachelor's degree required (business, etc) 3-5 years of experience in mailroom, print services, or related operations. Prior experience supervising union-represented employees strongly preferred. Strong organizational, leadership, and communication skills. Proficiency with office equipment and basic computer applications. Preferred Requirements: Graphic design experience with digital print production knowledge. Familiarity with timekeeping systems. Ability to manage multiple priorities in a fast-paced environment. Knowledge of sustainability practices in print and mail operations.

Title: Manager, SBO Call Center Department Org: Patient Financial Svcs - 108870 Employee Classification: J1 - Salaried Full Time HSC Bargaining Unit: Professional Staff Association Primary Location: HSC H Shift: 1 Start Time: 8:30 am End Time: 5:00 pm Posted Salary: Salary starting at $58K, will commensurate with education and experience Float: False Rotate: False On Call: False Travel: False Weekend/Holiday: False Job Description: This role is accountable for maintaining patient satisfaction through the management of the University of Toledo's SBO Customer Service area which handles incoming patient inquiries surrounding both hospital and physician billing. This role will manage the customer service representatives to ensure patient questions and concerns are handled in a prompt, friendly manner. Acting as a liaison between internal and external constituents. The individual in this role works to improve current departmental processes and policies in a way that increases both operation efficiencies and patient satisfaction. Prepare and review necessary management reports. Plan, organize, implement, and direct the activities to support the mission, vision, and values of the University of Toledo Medical Center. Monitor and ensure compliance with all local, state, and federal laws in addition to contractual requirements. Participate in cross functional work groups. Collaborate with team to develop and institute best practices. Complete various daily, weekly, monthly monitoring and reporting. Minimum Qualifications: • Bachelor's degree in accounting, business, or related area or equivalent relevant experience required (3 years). • Minimum 2 years progressive leadership experience required. • Strong communication (written and verbal) and interpersonal skills. • Strong critical thinking and problem-solving skills. • Strong Customer Service Skills. • Demonstrated ability to lead and motivate staff. • Ability to manage employees in a fair and consistent manner. • Strong organizational and multi-tasking skills. • Ability to defuse conflicts and handle stressful situations in a positive manner. • Knowledge of Revenue Cycle procedures. • Previous computer experience in Excel and Word required. • Ability to work as part of a team and independently. • Demonstrated proficiency with relevant hospital software. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.