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Customer Success Manager
Ringcentral, Inc. 4.6
Customer service manager job in Salt Lake City, UT
* Candidate must reside in MST or PST state* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: The Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs. To succeed in this role you must meet the following requirements: Develop strong customer relationships and serve in the role of RingCentral trusted partner. Proactively drive adoption across RingCentral's multiple product technology stack to ensure customers are maximizing ROI. Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter. Mitigate churn risk and protect portfolio MRR growth. Maintain and grow monthly recurring revenue for RingCentral's most valued customers. Project Management - quarterback internal and external initiatives. Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationship to better support premium RingCentral customers. Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth. Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base. Desired Qualifications: 3 to 7 years plus of direct and verifiable major accounts-level customer success experience. Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals. Driven by personal, team and company achievement with a commitment to excellence. Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality. Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness. Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues. Experience and comfort interacting with and influencing C-level executives. Strong communication skills - written and verbal - with understanding of situational best practices. Excellent presentation skills - from small to large audiences. Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes. Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred. Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred. BS or equivalent education and relevant experience What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Parental support for children with developmental and learning disabilities Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, Nevada, Washington, California the compensation range for this position is between $70,700 and $113,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
$70.7k-113k yearly 2d ago

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Service Operations Manager
Hitachi Global Air Power 4.0
Customer service manager job in West Valley City, UT
Job title: Service Operations Manager Reports to: Sr. Operations Manager The Service Operations Manager's core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing. Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers' needs. Also responsible for technician utilization goals and gross margin target level achievement. This position works in cooperation with the Field Service Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals. Service Operations Leadership: Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of inside service support personnel. Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions. Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Target a technician labor billable ratio level which matches company goals. Maintain technician staffing at appropriate levels for business requirements. Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely. Responsible for professionalism of inside service staff. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Travel as required to drive business activity if multi-branch support required. (100% in office) Demonstrate flexibility/teamwork as additional items will be required to help grow the business. Education: Associate Degree Preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five years' service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with SAP brand ERP systems a plus. Must be able to perform all functions of direct reports. Direct reports: Service Coordinators The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
$29k-42k yearly est. 4d ago
Branch Service Manager-7th East
Banktalent HQ
Customer service manager job in Salt Lake City, UT
Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career. Branch Banking is the backbone of our industry. Join our team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients. Your skills and talents will showcase you're an asset to the bank and your possibilities for success are limitless. As the Branch Service Manager you will be responsible for creating an environment for you and your team to succeed in the community by offering our clients and neighbors the products and services they need to build a better financial future! We are focused on creating banking of the future and seeking like-minded professionals to join our team. This role will: Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager. Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees. Be responsible for training, coaching and mentoring employees. Resolve and respond to client service issues, complex client complaints and questions. Direct the work of managed employees. Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks. Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards. Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Have discretion to perform approvals and overrides within their authority. Be involved in planning long- or short-term operational, sales and customer experience goals. Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company. Represent the branch in handling complaints, arbitrating disputes or resolving grievances. Perform other duties as assigned. Qualifications: Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. Bilingual in Spanish and English preferred A combination of education and experience may meet requirements. Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures. Strong customer service, relationships building, sales and management skills. Able to handle various client concerns and problems. Must have good communication skills, both verbal and written. Knowledge of computer programs, i.e. word processing, spreadsheets etc. Ability to set and maintain high quality work standards. Ability to lead a group. Ability to deal effectively with people in various job capacities. Excellent problem solving and communication skills. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products
$37k-60k yearly est. 4d ago
Director, Customer Service
Nature's Sunshine Products 4.4
Customer service manager job in Lehi, UT
Job Description About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement. Key Responsibilities: Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention. Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment. Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues. Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs). Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization. Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience. Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions. Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction. Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues. Qualifications: Bachelor's degree in business, marketing, or a related field (or equivalent experience). 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations. Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment. Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools. Experience leading digital transformation initiatives and leveraging technology to improve customer support operations. Excellent communication, interpersonal, and problem-solving skills. Ability to think strategically, analyze data, and make data-driven decisions. Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams. A passion for customer service and a commitment to delivering exceptional customer experiences. Comfortable challenging the status quo and driving innovation in customer support practices. Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration. Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives. #ZR Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society. Job Posted by ApplicantPro
$124k-178k yearly est. 11d ago
Customer Service Manager
Harmons 3.7
Customer service manager job in Salt Lake City, UT
$18.90 - $20.40 PER HOUR GENERAL PURPOSE: The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges and ensuring the front end has proper coverage at all times. ESSENTIAL DUTIES & RESPONSIBILITIES: Follows established departmental and store policies and procedures Ensures the cleanliness and sanitation of all front end areas Stocks check stands with bags and other supplies Assigns check stands to scheduled associates Ensures breaks and lunches are given to front end associates and coverage is maintained Follows procedures for opening and closing the store Performs overrides as needed Assists with checking and bagging as needed Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers Ensures all cashiers are promoting Foodie Club Card to every customer Monitors cashier production to see percentage of customers using Foodie Club per cashier Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service Handles refunds and exchanges for customers Audits and verifies tills throughout the day and at store closing Handles customer complaints Assists customers with questions and finding items throughout the store Ensures “go-backs” are completed Ensures pricing accuracy for items that are scanned Handles money and gives accurate change to ensure a balanced till at the end of their shift Provides exceptional customer service to every customer Understands and applies Harmons' policies for checks, gift cards, WIC checks, etc. Teaches, mentors and educates front end associates to help them be successful members of the team Active member of the Safety Committee which helps ensure the safety of both Customers and Associates Provides honest, direct and constant feedback to front end associates regarding their performance and areas of improvement Communicates openly and frequently with the Lead Customer Service Manager and Store Director Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES: Performs other job-related duties as assigned. NATURE OF WORK CONTACTS: Consistent and daily interaction with store associates Consistent and daily interaction with customers TRAINING & QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired knowledge, skills, and abilities: A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities: Basic math skills used for making change 10-key skills Ability to interpret policies and procedures Excellent organization and planning skills Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates Ability to appropriately and professionally handle conflict Must possess the ability to accept constructive review and be accountable for one's own success as well as the success of your team Required to make logical, significant decisions using general, recognized skills and techniques Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused Ability to work weekends, evenings, and holidays PHYSICAL/SENSORY DEMANDS: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.
$18.9-20.4 hourly 19h ago
AI Partnerships Manager
John Wiley & Sons Inc. 4.6
Customer service manager job in Salt Lake City, UT
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Summary: Wiley's AI Growth team is seeking a Manager, AI Partnerships to support its rapidly growing AI business. The AI Growth team is forging strategic partnerships to accelerate the pace of research, drive sustainable AI revenue, scale distribution, enhance capabilities, and strengthen Wiley's brand, influence, and competitive position in the AI ecosystem. The AI Partnerships function within the AI Growth team is critical to this effort, by defining partnership strategic directions and objectives, establishing and implementing effective partnership structures, and coordinating across Wiley's internal functions and external partners to deliver on agreed outcomes and ensure the success of each partnership. Reporting to the Director of AI Market Strategy, this role will drive the success of Wiley's AI partnerships by serving as the day-to-day relationship manager with key partners, ensuring priorities and needs flow seamlessly between Wiley and its partners. It will operationalize governance structures and engagement cadences, including joint workshops, to deepen alignment and surface new growth opportunities. The role will also collaborate closely with Sales and Marketing to support lead generation and go-to-market activities while project managing partnership set-ups and implementations across Wiley's matrixed functions to create scalable playbooks for execution. In addition, it will oversee the day-to-day operations of partnerships, resolving issues quickly and tracking performance against business objectives and recommending improvements to strengthen the partnerships over time. Job Description Responsibilities: Support the Director of AI Market Strategy to define partnership strategic directions, understand the AI partnership landscape, structure partnership framework and define GTM and commercial models for the partnership Serve as the day-to-day relationship manager with partners, maintaining regular engagement, ensuring that partnership priorities and needs flow effectively between Wiley and partners Establish and run governance and regular meeting cadences with partners and internal stakeholders, including periodic joint workshops to surface new opportunities. Manage the day-to-day operations of the partnerships and proactively escalate and resolve issues. Project manage the set-up and implementation of new partnerships across Wiley's matrixed functions, and build a scalable playbook for repeatable execution. Work closely with partners, Sales, and Marketing to identify, prioritize and drive joint lead generation opportunities and go-to-market initiatives. Tracking performance against business objectives and KPIs and recommending improvements to expand and strengthen the partnerships over time. Selection Criteria Significant experience in partnership implementation, management/governance, project management and stakeholder management Strategic analysis, market analysis and some financial modeling/forecasting skills Strong communication and storytelling skills, particularly through Microsoft PowerPoint Structured thinking and structured problem-solving skills Strong commercial and business acumen, including an understanding of business models Understanding of AI technologies, market development and trends, and key players in the AI landscape are desirable Proficiency in Excel, Power point, think-cell, Power BI, Salesforce Team coordination, strong collaboration skills and experience working in a matrixed team Operational problem-solving and decision-making Preferred experience Bachelor's degree in Business, Finance, Economics, or related field 3-5 years of experience in Management consulting and/or corporate strategy with further experience in a commercial role desirable Research publishing or adjacent industries experience is a plus MBA or equivalent advanced degree preferred About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 105,100 USD to 150,567 USD#LI-AW1
$58k-75k yearly est. 6d ago
Customer Success Manager
Kenect 3.8
Customer service manager job in Pleasant Grove, UT
About Us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role Working on the Customer Success team you will be the primary contact for the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization. What you will be doing Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform. Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems. Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags. Have crucial conversations Maintain customer data i.e., contacts, account health, significant events, etc. in company supported CRM. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Skills & qualifications 2+ years of Customer Success experience in a SaaS or software company. Driven, self-motivated, enthusiastic and with a “get things done” attitude. Ability to manage a large portfolio of clients with amazing task and time management. A+ organization skills Results-driven mentality, with a bias for speed and action. Knowledge of Salesforce is a plus Our company values we hope you showcase Unwavering Customer Obsession See it, Solve it, Get it Done Build, Adapt, Win What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
$69k-107k yearly est. Auto-Apply 45d ago
Manager Airport Experience & Reliability
Breeze Airways
Customer service manager job in Cottonwood Heights, UT
Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World's Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! The Manager Airport Experience and Reliability oversees a Team of Airport Duty Supervisors, ensuring a Seriously Nice experience for Airports throughout our network while maintaining operational reliability and compliance. This role leads the Supervisors on Duty and acts as the primary day-of representative for Airport Standards & Learning and Airport Operations leadership within the OCC to Dispatch, Flight Operations, and Inflight. Reporting to the Director, Airport Operations Standards in Learning, this role ensures the supports of the entire Airport experience - from day-of operation support, investigation assistance, monitoring and improving resources for Airports and coordinates with the entire Guest Service Training Department on projects to drive continuous improvements to the Guest Experience and drive operational excellence. This role reflects Breeze's commitment to Safety, Kindness, Integrity, Ingenuity, and Excellence. Here's what you'll do Lead, coach, and mentor Airport Supervisors on Duty, fostering a culture of accountability, collaboration, and operational excellence. Oversee scheduling, workload distribution, and performance evaluations for the team. Lead and oversee the Airport Duty Supervisor team in the OCC to ensure consistent, high-quality support for Airport Operations Team Serve as the Airports operational point of contact for day-of performance, reliability tracking, and support Irregular Operations recovery, as needed Ensure compliance with FAA, TSA, DOT, and company standards across all airport operations. Monitor and analyze reliability data to identify trends and recommend proactive strategies Support investigations, fact-findings, and corrective actions in collaboration with Airport Operations Team Develop and maintain Airport Operations Playbook, aliging with Airport Operations & Airport Operations Standards & Learning Teams to provide standardizing processes, communications, and decision-making across all shifts Partner with Airport Operations Standards & Learning Leadership to drive creation of tools and resources for Airports Team Members Track and report performance metrics to leadership; recommend changes to enhance operational efficiency and Team Member experience Other duties as assigned Here's what you'll need to be successful Minimum Qualifications Bachelor's degree or equal equivalent experience 5+ years of relevant Airport Operations management experience 5+ years of experience in people leadership leading a diverse workforce Strong knowledge of FAA, DOT, TSA Regulations & Airport procedures Strong analytical, organizational, and problem-solving skills High performance orientation; able to prioritize and make sound decisions under pressure Excellent communication and interpersonal skills, with the ability to influence and partner across multiple functions Willingness to travel and work varied hours to support operational needs Must pass a DOT pre-employment drug test, TSA fingerprint-based criminal history records check, and a Breeze background check Preferred Qualifications 7+ years in Airport Operations leadership or operational reliability management Proven record of improving operational performance or reliability metrics Experience in developing playbooks, SOPs, or process documentation Skills/Talents Models Breeze's values: Safety, Kindness, Integrity, Ingenuity, and Excellence Advanced computer proficiency (MS Office, Workday, SharePoint, and reporting tools) Demonstrated ability to lead through change and influence cross-functional outcomes Skilled in conflict resolution, coaching, and performance management Exceptional attention to detail and follow-through Able to maintain confidentiality and exercise sound judgment Perks of the Job Health, Vision and Dental Health Savings Account with Breeze Employee Match 401K with Breeze Employee Match PTO Travel on Breeze and other Airlines too! Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at ***************** then click “Careers” at the bottom of the page.
$46k-84k yearly est. Auto-Apply 11d ago
Restaurant/Customer Service Manager Opportunity
Serenity Mental Health Centers 3.7
Customer service manager job in Salt Lake City, UT
Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customer service backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently. This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Holladay office. Your primary responsibility will be to own the metrics that allow patients to take back their lives. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits Superior Operations Management training in the healthcare industry Accelerated healthcare career growth - rapid advancement opportunities Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K 20 days off annually (10 PTO days and 10 Holidays) Employee access to Serenity's treatment options Responsibilities Lead team to provide exceptional patient experience and outcomes Conduct daily operations including staff scheduling, office administration, and performance management. Take ownership of team, office and patient outcomes Understand and connect patients with Serenity's treatment options Provide support for 1 to 3 providers Train and educate new provider assistants Qualifications High School Diploma/ GED. Strong customer service mindset. 3 years of management or leadership experience Excellent verbal and written communication, and basic math skills. Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients
$23k-38k yearly est. Auto-Apply 3d ago
Client Manager - US Large Market
American Express 4.8
Customer service manager job in Salt Lake City, UT
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645
$89.3k-150.3k yearly 12d ago
Member Experience Manager
EŌS Fitness 3.9
Customer service manager job in Springville, UT
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staﬀ while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the ﬁrst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oﬀering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reﬂects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the ﬁtness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proﬁciency with ﬁtness management software, social media platforms, and Microsoft Oﬃce Suite. Knowledge of ﬁtness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certiﬁcation within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Hourly Pay Range $15 - $17 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$15-17 hourly Auto-Apply 11d ago
Service Supervisor - Orem
ICO Multifamily Property Management LLC
Customer service manager job in Orem, UT
Job Description ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate the ICO Values. We are P³ ‐The Most Positive People on the Planet! Have you ever wanted to run a Command Post or send out troops to save the day? As our Service Supervisor you'll be managing an intricate compound of beautiful, contemporary apartment buildings and several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running smooth. It's a big job. Are you the one to take it on? General Summary of Associate Responsibility: To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager. Knowledge / Skills / Ability: Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting. Must be available for emergency calls nights and weekends as needed. Preferred Education and Experience: A high school diploma or equivalent and professional knowledge of business discipline are required. HVAC/R certification preferred. Ability to follow detailed oral/written instructions. Deliver SUPERIOR customer service. Ability to track and inventory material and parts Residential Standards To provide assistance by performing general maintenance duties, to include: Handle “on call" duties whenever needed. Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards. Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals. Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset. Keep the grounds and common areas clean at all times Handle “on call" duties whenever needed. Other duties as assigned. Community Inspections and Quality Assurance Review New construction walks as needed Walk with landscapers monthly to ensure outstanding curb appeal Quarterly trash shoot inspections, if applicable Annual walk with construction/management Prepare for HUD inspections Financial Performance Assist with bidding for new contracts Ensure completion of annual capital expense projects Maintain vendor/contractor relationships Implement strategies for decreasing maintenance related costs ICO Companies offers a competitive compensation package including monthly and quarterly bonuses, 401K, health, vision, dental and life insurance and discounted rent program.
$34k-53k yearly est. 27d ago
HVAC Service Supervisor
Expert Services-Plumbing, Heating, Air & Electrical
Customer service manager job in Orem, UT
Job Description Expert Services - Plumbing, Heating, Air & Electrical is currently seeking a full-time Service Supervisor to join our team in Orem, UT. This full-time role offers a competitive salary range of $85,000 to $150,000/year with flexible compensation packages, including commission and bonus opportunities. We also offer great benefits, such as: 401(k) plan with a match Medical and dental options VASA gym membership Paid company holidays Paid vacations Weekly company meals Engaging company events If you're ready for a stable position with a reputable company, we encourage you to apply. ABOUT OUR COMPANY Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices. We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture. YOUR SCHEDULE The HVAC Service Supervisor works a full-time schedule, Monday through Friday, from 8am to 5pm. Each day, you'll be dispatched directly from home to job sites, eliminating the need to check in at an office before beginning your day. YOUR DAY As the HVAC Service Supervisor, your day will begin by reviewing schedules and planning for team operations. You'll work closely with HVAC service and installation technicians, providing training and guidance to ensure all work meets our quality standards. You'll conduct quality control inspections on-site and support clients by assessing their HVAC needs and offering suitable system options. With a focus on process improvement, you'll establish procedures to enhance department efficiency and support growth. Your role will blend hands-on supervision with strategic oversight, ensuring a seamless operation that benefits both clients and team members. REQUIREMENTS 5+ years of experience with EPA and RMGA or NATE certification Strong communication skills Residential service experience Writing skills and sales experience are preferred but not required. ARE YOU READY FOR THIS EXCITING OPPORTUNITY? If you're interested in joining Expert Services as our HVAC Service Supervisor, we invite you to complete our quick, 3-minute mobile-friendly application today. Take the next step in a rewarding career with us! Must have the ability to pass a background check and drug screening test.
$34k-53k yearly est. 7d ago
Service Supervisor - Orem
Ico Multifamily Property Management
Customer service manager job in Orem, UT
ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate the ICO Values. We are P³ ‐The Most Positive People on the Planet! Have you ever wanted to run a Command Post or send out troops to save the day? As our Service Supervisor you'll be managing an intricate compound of beautiful, contemporary apartment buildings and several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running smooth. It's a big job. Are you the one to take it on? General Summary of Associate Responsibility: To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager. Knowledge / Skills / Ability: Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting. Must be available for emergency calls nights and weekends as needed. Preferred Education and Experience: A high school diploma or equivalent and professional knowledge of business discipline are required. HVAC/R certification preferred. Ability to follow detailed oral/written instructions. Deliver SUPERIOR customer service. Ability to track and inventory material and parts Residential Standards To provide assistance by performing general maintenance duties, to include: Handle “on call" duties whenever needed. Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards. Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals. Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset. Keep the grounds and common areas clean at all times Handle “on call" duties whenever needed. Other duties as assigned. Community Inspections and Quality Assurance Review New construction walks as needed Walk with landscapers monthly to ensure outstanding curb appeal Quarterly trash shoot inspections, if applicable Annual walk with construction/management Prepare for HUD inspections Financial Performance Assist with bidding for new contracts Ensure completion of annual capital expense projects Maintain vendor/contractor relationships Implement strategies for decreasing maintenance related costs ICO Companies offers a competitive compensation package including monthly and quarterly bonuses, 401K, health, vision, dental and life insurance and discounted rent program.
$34k-53k yearly est. 60d+ ago
HVAC Service Supervisor
Expert Services
Customer service manager job in Orem, UT
Expert Services - Plumbing, Heating, Air & Electrical is currently seeking a full-time Service Supervisor to join our team in Orem, UT. This full-time role offers a competitive salary range of $85,000 to $150,000/year with flexible compensation packages, including commission and bonus opportunities. We also offer great benefits, such as: 401(k) plan with a match Medical and dental options VASA gym membership Paid company holidays Paid vacations Weekly company meals Engaging company events If you're ready for a stable position with a reputable company, we encourage you to apply. ABOUT OUR COMPANY Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices. We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture. YOUR SCHEDULE The HVAC Service Supervisor works a full-time schedule, Monday through Friday, from 8am to 5pm. Each day, you'll be dispatched directly from home to job sites, eliminating the need to check in at an office before beginning your day. YOUR DAY As the HVAC Service Supervisor, your day will begin by reviewing schedules and planning for team operations. You'll work closely with HVAC service and installation technicians, providing training and guidance to ensure all work meets our quality standards. You'll conduct quality control inspections on-site and support clients by assessing their HVAC needs and offering suitable system options. With a focus on process improvement, you'll establish procedures to enhance department efficiency and support growth. Your role will blend hands-on supervision with strategic oversight, ensuring a seamless operation that benefits both clients and team members. REQUIREMENTS 5+ years of experience with EPA and RMGA or NATE certification Strong communication skills Residential service experience Writing skills and sales experience are preferred but not required. ARE YOU READY FOR THIS EXCITING OPPORTUNITY? If you're interested in joining Expert Services as our HVAC Service Supervisor, we invite you to complete our quick, 3-minute mobile-friendly application today. Take the next step in a rewarding career with us! Must have the ability to pass a background check and drug screening test.
$34k-53k yearly est. 60d+ ago
Service Supervisor 1
Wheeler MacHinery 4.1
Customer service manager job in Salt Lake City, UT
Wheeler Machinery Co. in Salt Lake City, Utah is seeking to hire a Service Operations Supervisor for Wheeler Power Systems Field Service Operations. This role oversees and supports field service employees and customers by supervising, scheduling, and organizing daily operations. Key responsibilities include building and managing a high-performance team, handling performance management, coordinating service schedules, invoicing customers, managing resources, and participating in Caterpillar Process Improvement initiatives. The position also involves strong customer communication, opening and closing work orders, issuing purchase orders, maintaining timecards, ensuring DOT compliance, and verifying completion of all required employee training. This is a non-bargaining unit position. Required Qualifications: Must have an excellent safety record. Safety will be this role's top priority with a commitment to use the TRACK Safety Program. Good interpersonal skills interacting with customers in person, via phone, e-mail, etc. Must work well in a team environment and be willing to assist others. Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives. Attention to detail with good time management and follow up skills. Understands the importance of equipment availability to our customers. Will work closely with product support management to develop solutions to any customer concerns in a timely manner. Willingness to respond to after-hour emergency calls and customer needs. Manage employee schedules to ensure all time commitments to customers are satisfied. Must be able to interact well with direct reports, having the desire and ability to develop employees. Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem. Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel). Preferred Qualifications: Experience with the Caterpillar Power Systems product line to include generators, ATS, switchgear, and UPS. 1-3 years' experience with operational leadership or management. Experience in the Power Systems and Industrial Engine markets. __________________________________________________________________________________________________________________________ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
$33k-43k yearly est. 20d ago
Nutrition Services Supervisor
Intermountain Health 3.9
Customer service manager job in Murray, UT
Responsible for daily operations of at least one of the following areas within Culinary Services; retail, catering, or patient meals. This role provides direction related to creating an exceptional experience for patients and guests. This position will oversee operations of this service line under the direction of a manager, following system-level best practice standards, supporting quality initiatives, meeting regulatory compliance, supervising caregivers, and realizing consumer expectations. Responsible for hiring, coaching, and counseling of staff on performance issues. Usually spends at least 50% of the time performing administrative/supervisory duties. At Intermountain, we are not your standard institutional hospital food. Our hospitals employ professional chefs, culinary leaders, cooks, and nutrition care associates. We treat our hospitals and catering events like hotels, with restaurant-quality cafes and a guest-centric culture of hospitality for our patients and caregivers. With high-quality food as medicine, we bring new life into the world of hospital nutrition services and are making a difference in the lives of our patients every day. **Work Schedule** + **Full Time, 40 hours per week** + **Availability Needed:** Friday-Tuesday, variable shifts assigned to support business needs between 6:00am-11:00pm + **Variable Shifts:** 5:30am-2:30pm, 12:30pm-9:00pm, 2:30pm-11:00pm + Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance. Click here for more details (***************************************************************************************** **Essential Functions** + Leads team and daily operations of assigned areas and ensures tasks are completed. + Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination. + Manages employees to ensure that food safety standards and regulatory guidelines are met. + Assists in scheduling to ensure appropriate level of staffing and coverage for vacation and call-ins within budget. Manages overtime and premium pay with budget. + Resolves issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing. + May lead patient areas and has competency in modified diets and patient meal standard works + Implements established best practices to deliver exceptional care and service at the appropriate cost. + Assists in keeping storage areas clean and organized to ensure all Joint Commission and Health Department guidelines are followed. **Skills** + Food Service + People Management + Hospitality + Computer Literacy + Interpersonal Communication + Food Safety and Sanitation + Problem Solving **Qualifications** + **Food Handler Permit or ServSafe certification is required by first day of work** + **ServSafe certification obtained within 90 days of hire date if not current.** + **Two or more year of experience in fast food management, including problem solving, interviewing, training and coaching team members** + Demonstrated ability to work in a commercial kitchen. + Demonstrated ability to lead a diverse team + Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment + Demonstrated highly effective verbal, written, interpersonal, and communication skills. + Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems. + Preferred: Certified Dietary Manager Certification + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Intermountain Health Intermountain Medical Center **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $21.70 - $31.90 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
$35k-44k yearly est. 13d ago
Branch Service Manager-Park City
Banktalent HQ
Customer service manager job in Park City, UT
Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career. Branch Banking is the backbone of our industry. Join our team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients. Your skills and talents will showcase you're an asset to the bank and your possibilities for success are limitless. As the Branch Service Manager you will be responsible for creating an environment for you and your team to succeed in the community by offering our clients and neighbors the products and services they need to build a better financial future! We are focused on creating banking of the future and seeking like-minded professionals to join our team. This role will: Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager. Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees. Be responsible for training, coaching and mentoring employees. Resolve and respond to client service issues, complex client complaints and questions. Direct the work of managed employees. Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks. Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards. Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Have discretion to perform approvals and overrides within their authority. Be involved in planning long- or short-term operational, sales and customer experience goals. Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company. Represent the branch in handling complaints, arbitrating disputes or resolving grievances. Perform other duties as assigned. Qualifications: Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. Bilingual in Spanish and English preferred A combination of education and experience may meet requirements. Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures. Strong customer service, relationships building, sales and management skills. Able to handle various client concerns and problems. Must have good communication skills, both verbal and written. Knowledge of computer programs, i.e. word processing, spreadsheets etc. Ability to set and maintain high quality work standards. Ability to lead a group. Ability to deal effectively with people in various job capacities. Excellent problem solving and communication skills. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products
$37k-60k yearly est. 5d ago
Director, Customer Service
Nature's Sunshine Products 4.4
Customer service manager job in Lehi, UT
About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement. Key Responsibilities: Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention. Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment. Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues. Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs). Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization. Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience. Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions. Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction. Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues. Qualifications: Bachelor's degree in business, marketing, or a related field (or equivalent experience). 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations. Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment. Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools. Experience leading digital transformation initiatives and leveraging technology to improve customer support operations. Excellent communication, interpersonal, and problem-solving skills. Ability to think strategically, analyze data, and make data-driven decisions. Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams. A passion for customer service and a commitment to delivering exceptional customer experiences. Comfortable challenging the status quo and driving innovation in customer support practices. Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration. Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives. #ZR Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.
$124k-178k yearly est. 60d+ ago
Member Experience Manager
EŌS Fitness 3.9
Customer service manager job in Sandy, UT
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staﬀ while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the ﬁrst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oﬀering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reﬂects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the ﬁtness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proﬁciency with ﬁtness management software, social media platforms, and Microsoft Oﬃce Suite. Knowledge of ﬁtness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certiﬁcation within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Hourly Pay Range $15 - $17 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$15-17 hourly Auto-Apply 12d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Provo, UT?

The average customer service manager in Provo, UT earns between $21,000 and $63,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Provo, UT

$36,000

$21,00010%

$36,000Median

$63,00090%

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Customer service manager jobs in Provo, UT - 799 jobs

Customer Success Manager

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Director, Customer Service