Customer service manager jobs in Riverton, UT - 939 jobs

Job title: Service Operations Manager Reports to: Sr. Operations Manager The Service Operations Manager's core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing. Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers' needs. Also responsible for technician utilization goals and gross margin target level achievement. This position works in cooperation with the Field Service Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals. Service Operations Leadership: Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of inside service support personnel. Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions. Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Target a technician labor billable ratio level which matches company goals. Maintain technician staffing at appropriate levels for business requirements. Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely. Responsible for professionalism of inside service staff. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Travel as required to drive business activity if multi-branch support required. (100% in office) Demonstrate flexibility/teamwork as additional items will be required to help grow the business. Education: Associate Degree Preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five years' service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with SAP brand ERP systems a plus. Must be able to perform all functions of direct reports. Direct reports: Service Coordinators The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Advance adoption of Amex debit capabilities + Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit + Develop thorough documentation and operationally sustainable processes to ensure consistent results + Negotiate complex contracts with partners and customers + Create and expand relationships with key external debit partners + Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes + Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms + Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams + Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services **Minimum Qualifications:** + Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer + Sound technical aptitude, analytical, and problem-solving skills + Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations + Experience negotiating complex contracts with partners and/or customers + Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners + Track record of leading through change, challenging the status quo, and leading and producing results with or without authority + Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner + Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail + Potential travel required within U.S. (~10%) + Bachelor's degree or equivalent industry experience required. **Preferred Qualifications:** + Expansive and active network across payments industry. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Network **Primary Location:** United States **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 25021234

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career. Branch Banking is the backbone of our industry. Join our team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients. Your skills and talents will showcase you're an asset to the bank and your possibilities for success are limitless. As the Branch Service Manager you will be responsible for creating an environment for you and your team to succeed in the community by offering our clients and neighbors the products and services they need to build a better financial future! We are focused on creating banking of the future and seeking like-minded professionals to join our team. This role will: Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager. Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees. Be responsible for training, coaching and mentoring employees. Resolve and respond to client service issues, complex client complaints and questions. Direct the work of managed employees. Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks. Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards. Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Have discretion to perform approvals and overrides within their authority. Be involved in planning long- or short-term operational, sales and customer experience goals. Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company. Represent the branch in handling complaints, arbitrating disputes or resolving grievances. Perform other duties as assigned. Qualifications: Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. Bilingual in Spanish and English preferred A combination of education and experience may meet requirements. Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures. Strong customer service, relationships building, sales and management skills. Able to handle various client concerns and problems. Must have good communication skills, both verbal and written. Knowledge of computer programs, i.e. word processing, spreadsheets etc. Ability to set and maintain high quality work standards. Ability to lead a group. Ability to deal effectively with people in various job capacities. Excellent problem solving and communication skills. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products

About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement. Key Responsibilities: Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention. Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment. Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues. Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs). Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization. Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience. Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions. Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction. Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues. Qualifications: Bachelor's degree in business, marketing, or a related field (or equivalent experience). 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations. Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment. Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools. Experience leading digital transformation initiatives and leveraging technology to improve customer support operations. Excellent communication, interpersonal, and problem-solving skills. Ability to think strategically, analyze data, and make data-driven decisions. Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams. A passion for customer service and a commitment to delivering exceptional customer experiences. Comfortable challenging the status quo and driving innovation in customer support practices. Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration. Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives. #ZR Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.

$18.90 - $20.40 PER HOUR MUST HAVE OPEN AVAILABILITY SUN-SAT GENERAL PURPOSE: The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges and ensuring the front end has proper coverage at all times. ESSENTIAL DUTIES & RESPONSIBILITIES: Follows established departmental and store policies and procedures Ensures the cleanliness and sanitation of all front end areas Stocks check stands with bags and other supplies Assigns check stands to scheduled associates Ensures breaks and lunches are given to front end associates and coverage is maintained Follows procedures for opening and closing the store Performs overrides as needed Assists with checking and bagging as needed Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers Ensures all cashiers are promoting Foodie Club Card to every customer Monitors cashier production to see percentage of customers using Foodie Club per cashier Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service Handles refunds and exchanges for customers Audits and verifies tills throughout the day and at store closing Handles customer complaints Assists customers with questions and finding items throughout the store Ensures “go-backs” are completed Ensures pricing accuracy for items that are scanned Handles money and gives accurate change to ensure a balanced till at the end of their shift Provides exceptional customer service to every customer Understands and applies Harmons' policies for checks, gift cards, WIC checks, etc. Teaches, mentors and educates front end associates to help them be successful members of the team Active member of the Safety Committee which helps ensure the safety of both Customers and Associates Provides honest, direct and constant feedback to front end associates regarding their performance and areas of improvement Communicates openly and frequently with the Lead Customer Service Manager and Store Director Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES: Performs other job-related duties as assigned. NATURE OF WORK CONTACTS: Consistent and daily interaction with store associates Consistent and daily interaction with customers TRAINING & QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired knowledge, skills, and abilities: A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities: Basic math skills used for making change 10-key skills Ability to interpret policies and procedures Excellent organization and planning skills Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates Ability to appropriately and professionally handle conflict Must possess the ability to accept constructive review and be accountable for one's own success as well as the success of your team Required to make logical, significant decisions using general, recognized skills and techniques Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused Ability to work weekends, evenings, and holidays PHYSICAL/SENSORY DEMANDS: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the Role: Summary: Wiley's AI Growth team is seeking a Manager, AI Partnerships to support its rapidly growing AI business. The AI Growth team is forging strategic partnerships to accelerate the pace of research, drive sustainable AI revenue, scale distribution, enhance capabilities, and strengthen Wiley's brand, influence, and competitive position in the AI ecosystem. The AI Partnerships function within the AI Growth team is critical to this effort, by defining partnership strategic directions and objectives, establishing and implementing effective partnership structures, and coordinating across Wiley's internal functions and external partners to deliver on agreed outcomes and ensure the success of each partnership. Reporting to the Director of AI Market Strategy, this role will drive the success of Wiley's AI partnerships by serving as the day-to-day relationship manager with key partners, ensuring priorities and needs flow seamlessly between Wiley and its partners. It will operationalize governance structures and engagement cadences, including joint workshops, to deepen alignment and surface new growth opportunities. The role will also collaborate closely with Sales and Marketing to support lead generation and go-to-market activities while project managing partnership set-ups and implementations across Wiley's matrixed functions to create scalable playbooks for execution. In addition, it will oversee the day-to-day operations of partnerships, resolving issues quickly and tracking performance against business objectives and recommending improvements to strengthen the partnerships over time. Job Description Responsibilities: Support the Director of AI Market Strategy to define partnership strategic directions, understand the AI partnership landscape, structure partnership framework and define GTM and commercial models for the partnership Serve as the day-to-day relationship manager with partners, maintaining regular engagement, ensuring that partnership priorities and needs flow effectively between Wiley and partners Establish and run governance and regular meeting cadences with partners and internal stakeholders, including periodic joint workshops to surface new opportunities. Manage the day-to-day operations of the partnerships and proactively escalate and resolve issues. Project manage the set-up and implementation of new partnerships across Wiley's matrixed functions, and build a scalable playbook for repeatable execution. Work closely with partners, Sales, and Marketing to identify, prioritize and drive joint lead generation opportunities and go-to-market initiatives. Tracking performance against business objectives and KPIs and recommending improvements to expand and strengthen the partnerships over time. Selection Criteria Significant experience in partnership implementation, management/governance, project management and stakeholder management Strategic analysis, market analysis and some financial modeling/forecasting skills Strong communication and storytelling skills, particularly through Microsoft PowerPoint Structured thinking and structured problem-solving skills Strong commercial and business acumen, including an understanding of business models Understanding of AI technologies, market development and trends, and key players in the AI landscape are desirable Proficiency in Excel, Power point, think-cell, Power BI, Salesforce Team coordination, strong collaboration skills and experience working in a matrixed team Operational problem-solving and decision-making Preferred experience Bachelor's degree in Business, Finance, Economics, or related field 3-5 years of experience in Management consulting and/or corporate strategy with further experience in a commercial role desirable Research publishing or adjacent industries experience is a plus MBA or equivalent advanced degree preferred About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 105,100 USD to 150,567 USD#LI-AW1

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $21.15 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. Customer Support Operations Manager About the Role Podium is hiring a Customer Support Operations Manager to lead operations for our Customer Support organization, with a strong emphasis on metrics, workforce management, and AI-powered support systems. This role sits at the intersection of strategy and execution. You will own how Support operates day to day and how it evolves over time-through better systems, refined staffing models, enhanced processes, and integrating AI into core support workflows. You will directly manage Workforce Management and CX Ops team members (2 direct reports) and serve as a key thought partner to the VP of Support. This role is onsite in Lehi, Utah, working closely with Support leaders and frontline teams. Key Responsibilities Support Operations & Strategy Own the operational health of customer Support, with accountability for key metrics (SLA, CSAT, FCR, handle time, backlog health, cost-to-serve). Leverage SQL to run ad-hoc analysis and create reporting and dashboards to track all aspects of customer support (Sigma preferred) Partner with Support leadership to identify performance gaps and design scalable solutions to solve for gaps. Lead high-impact initiatives that improve efficiency, quality, and customer outcomes. Workforce Management & People Leadership Lead the Workforce Management function, including forecasting, capacity planning, staffing models, scheduling strategy, and productivity analysis. Balance service levels, cost efficiency, and employee experience in workforce decisions. AI, Automation & Innovation Act as the operational owner for AI-powered Support initiatives, including building, deploying, and managing AI Agents. Be highly curious about emerging AI models and tools, testing and applying them to real Support workflows. Partner with Product, Data Science, and Engineering to design agent behavior, escalation logic, guardrails, and success metrics. Measure and improve AI performance (containment, deflection, quality, CSAT impact). Own Support's metrics framework, dashboards, and operating rhythms. Design, document, and maintain SOPs to ensure consistency and scalability. Partner with Business Applications on Support tooling and workflow optimization (Zoom Contact Center preferred). Qualifications 5-8 years of experience in CX Operations, Support Operations, Consulting, or similar roles. Prior people leadership experience. Comfort building, testing, and managing AI-enabled workflows-not just consuming vendor solutions. Strong analytical mindset with the ability to translate data into clear actions. Experience working cross-functionally with Product, Engineering, Customer Experience and Data Science. Familiarity with contact center platforms; Zoom Contact Center experience strongly preferred. Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with competitive company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies. At Chromalox, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry. We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs. Join us as we continue to provide solutions to our customers and the world! The Role: The Senior Operations Cost & Customer Service Manager is a key member of the plant leadership team responsible for driving profitability improvements, overseeing financial and cost analysis activities, and leading the customer service function at Chromalox. This role integrates operational finance expertise with customer service leadership to strengthen performance across the plant, improve customer experience, and support strategic decision-making. The ideal candidate brings strong knowledge of manufacturing cost flows, proven experience leading direct reports, and the ability to influence cross-functionally across Finance, Operations, Engineering, Procurement, and Customer Service. This position offers a unique opportunity to support bottom-line improvement, enhance customer support processes, and drive meaningful operational and financial impact. Your Responsibilities: Customer Service Leadership * Lead, develop, and mentor the customer service team to ensure high-quality, timely, and accurate support to internal and external customers. * Manage daily workflows, performance metrics, and service-level expectations. * Partner with Operations, Sales, Planning, and Supply Chain to resolve escalated customer issues. * Implement and maintain standard operating procedures that improve responsiveness, order accuracy, and overall customer experience. * Identify and execute process improvements that enhance customer satisfaction and operational efficiency. Operations Cost Analysis & Financial Support * Collect, interpret, and analyze cost information, including variances between quoted, standard, and actual costs. * Identify root causes of cost variances and work with stakeholders to support corrective actions. * Assist in month-end closing activities and financial reporting in partnership with the Plant Controller. * Review and validate continuous improvement (CI) savings and track financial impacts. * Support physical inventory processes and ensure accuracy in cost-related data. Procurement & Supply Chain Alignment * Provide analytical insights to support cost-effective purchasing decisions and supply chain optimization. * Review and analyze significant purchase price variances (PPV) and collaborate with Procurement on corrective actions. Data Insights & Process Improvement * Transform complex financial and operational data into clear, actionable insights for leadership. * Identify process gaps and lead improvements across both the cost analysis and customer service functions. * Support cross-functional initiatives focused on operational efficiency, data accuracy, and cost control. Compliance & Audit Support * Ensure adherence to internal policies, procedures, and audit requirements. Support internal and external audit requests as needed with accurate and timely documentation. Special Projects * Perform additional cost analysis, financial modeling, customer service assessments, and improvement initiatives as assigned by the Plant Controller or site leadership. Requirements: * Degree in Accounting, Finance, Business, or a related field; or equivalent experience considered. * Experience in a manufacturing environment, including collaboration with engineering, operations, procurement, or supply chain teams. * Strong understanding of manufacturing processes, including BOMs, routings, labor reporting, standard costing, and overhead allocations. * Proven experience leading direct reports, including coaching, performance management, and workflow oversight. * Prior experience managing or supporting a customer service function strongly preferred. * Proficiency with ERP and accounting systems (e.g., JDE, SAP, Oracle). * Advanced Excel and strong Microsoft Office skills. * Strong analytical and problem-solving skills with the ability to synthesize and communicate complex data. * Effective communication and interpersonal skills with the ability to collaborate across all organizational levels. * Ability to balance multiple priorities and adapt in a fast-paced, dynamic environment. * Strong attention to detail, organizational skills, and a commitment to continuous improvement. At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment. Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.

Job Description Why Revel? At Revel Media Group, we're redefining how businesses connect, captivate, and communicate through the power of digital signage. Every message matters, and every display, design, and interaction is an opportunity to create meaningful impact. Communication is at the heart of what we do, and our innovative approach ensures that businesses can reach their audiences in ways that are engaging, dynamic, and memorable. Who We Are Revel is a team built on creativity, collaboration, integrity, and impact. We are thinkers and doers who bring intention, curiosity, and bold ideas to every project. Our culture celebrates innovation, embraces challenges, and values every voice, because we know that true success comes from working together with purpose and alignment. We are guided by a clear Mission and Vision, leading with intention, creating environments where every message inspires action and every interaction drives connection. Your Path to Success At Revel, success is multi-dimensional: personal, professional, and financial. We empower you to take ownership of your growth. With clear career paths, leadership development, and personalized growth plans, we ensure that your goals are visible, actionable, and supported every step of the way. At Revel, your impact is visible, your growth is your investment, and your success aligns with our shared mission and vision. Together, we create a workplace where intention meets action, innovation drives results, and every individual has the opportunity to thrive. At the heart of Revel Media Group lies our driving force, encapsulated in the powerful word ACTION. This isn't just a concept, it's the essence of who we are and how we operate! At Revel Media Group, you'll join a team that's shaping customer experiences while building meaningful careers where passion, purpose, and principles guide every step of your growth. At Revel Media Group, we are transforming business communication through digital signage. We seek a strategic and execution-focused Director of Client Success to build our Client Success organization, ensuring an exceptional experience for our customers. As a hands-on leader, the Director will design the Client Success department, establishing the necessary people, processes, and technology for effective service. This role, classified at the Director level, involves defining client service tiers, developing onboarding programs, and setting success metrics to minimize churn and maximize satisfaction. The Director will oversee Revel's Client Success systems, guiding platform selection and optimizing workflows for client engagement. They will report to the Chief Revenue Officer (CRO) and initially manage a small team, expanding to three direct reports within 12 months. Based in Kaysville, UT, the position is expected to start in Q1 2026 and offers a competitive base salary with performance-based bonuses. The role requires up to 15% domestic travel for client meetings and collaboration with Sales, Support, Product, and key accounts. The role also includes on-call responsibilities as needed to address critical client escalations or product launches. Additionally, the Client Success Director must be available during peak periods, including client onboarding, major product deployments, and quarter-end reviews. Revel Media Group is a tobacco-free employer, and all new hires must submit to a drug and background check.

About Us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role Working on the Customer Success team you will be the primary contact for the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization. What you will be doing Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform. Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems. Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags. Have crucial conversations Maintain customer data i.e., contacts, account health, significant events, etc. in company supported CRM. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Skills & qualifications 2+ years of Customer Success experience in a SaaS or software company. Driven, self-motivated, enthusiastic and with a “get things done” attitude. Ability to manage a large portfolio of clients with amazing task and time management. A+ organization skills Results-driven mentality, with a bias for speed and action. Knowledge of Salesforce is a plus Our company values we hope you showcase Unwavering Customer Obsession See it, Solve it, Get it Done Build, Adapt, Win What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to ************************ so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You'll Do As a Customer Success Manager (CSM), you will own a strategic set of accounts and be the champion for your customers' outcomes. This position requires eDOCS experience. If you do not have eDOCS experience, you will not be reviewed for this position. You'll deepen relationships, mitigate risk before it becomes churn, and uncover opportunities that deliver measurable ROI for customers and NetDocuments. You will Serve as a primary point of contact for high value clients, addressing their unique inquiries, concerns, and requests in a proactive, timely and effective manner Collaborate with internal teams, including Support, Sales, and Product Development, to align solutions and enhance the overall customer experience Analyze and record customer data to identify trends, risks, and opportunities, providing insights to inform strategic, data driven decision-making Drive growth by mapping value to additional modules/solutions, identifying cross‑sell and upsell opportunities, and partnering with Renewals/Sales Capture the Voice of the Customer and collaborate with Product on prioritized feedback and roadmap insights Develop and improve playbooks along the customer journey to standardize excellence and scale outcomes Efficiently manage and respond to a high volume of client emails and calls, ensuring clarity, professionalism, and concise communication in a professional environment What You'll Need to be Successful eDOCS experience is required 5+ years in customer success, account management, or project management with a track record improving retention and driving growth Trusted advisor relationship skills-able to influence stakeholders from admins to executives Executive‑ready communication (written, verbal, and presentation) with strong meeting facilitation Data‑driven mindset; comfortable interpreting health metrics and translating insights into action Cross‑functional collaborator who thrives partnering with Support, Sales, Services, and Product Business acumen and problem‑solving orientation; you connect product capabilities to real business outcomes Bachelor's degree in a business/related discipline or equivalent experience What Will Make You Stand Out Background in legal tech Experience with Gainsight and Power BI (or similar CS/analytics tools). What You'll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 base plus 20% variable bonus. The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-HYBRID #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World's Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! The Manager Airport Experience and Reliability oversees a Team of Airport Duty Supervisors, ensuring a Seriously Nice experience for Airports throughout our network while maintaining operational reliability and compliance. This role leads the Supervisors on Duty and acts as the primary day-of representative for Airport Standards & Learning and Airport Operations leadership within the OCC to Dispatch, Flight Operations, and Inflight. Reporting to the Director, Airport Operations Standards in Learning, this role ensures the supports of the entire Airport experience - from day-of operation support, investigation assistance, monitoring and improving resources for Airports and coordinates with the entire Guest Service Training Department on projects to drive continuous improvements to the Guest Experience and drive operational excellence. This role reflects Breeze's commitment to Safety, Kindness, Integrity, Ingenuity, and Excellence. Here's what you'll do Lead, coach, and mentor Airport Supervisors on Duty, fostering a culture of accountability, collaboration, and operational excellence. Oversee scheduling, workload distribution, and performance evaluations for the team. Lead and oversee the Airport Duty Supervisor team in the OCC to ensure consistent, high-quality support for Airport Operations Team Serve as the Airports operational point of contact for day-of performance, reliability tracking, and support Irregular Operations recovery, as needed Ensure compliance with FAA, TSA, DOT, and company standards across all airport operations. Monitor and analyze reliability data to identify trends and recommend proactive strategies Support investigations, fact-findings, and corrective actions in collaboration with Airport Operations Team Develop and maintain Airport Operations Playbook, aliging with Airport Operations & Airport Operations Standards & Learning Teams to provide standardizing processes, communications, and decision-making across all shifts Partner with Airport Operations Standards & Learning Leadership to drive creation of tools and resources for Airports Team Members Track and report performance metrics to leadership; recommend changes to enhance operational efficiency and Team Member experience Other duties as assigned Here's what you'll need to be successful Minimum Qualifications Bachelor's degree or equal equivalent experience 5+ years of relevant Airport Operations management experience 5+ years of experience in people leadership leading a diverse workforce Strong knowledge of FAA, DOT, TSA Regulations & Airport procedures Strong analytical, organizational, and problem-solving skills High performance orientation; able to prioritize and make sound decisions under pressure Excellent communication and interpersonal skills, with the ability to influence and partner across multiple functions Willingness to travel and work varied hours to support operational needs Must pass a DOT pre-employment drug test, TSA fingerprint-based criminal history records check, and a Breeze background check Preferred Qualifications 7+ years in Airport Operations leadership or operational reliability management Proven record of improving operational performance or reliability metrics Experience in developing playbooks, SOPs, or process documentation Skills/Talents Models Breeze's values: Safety, Kindness, Integrity, Ingenuity, and Excellence Advanced computer proficiency (MS Office, Workday, SharePoint, and reporting tools) Demonstrated ability to lead through change and influence cross-functional outcomes Skilled in conflict resolution, coaching, and performance management Exceptional attention to detail and follow-through Able to maintain confidentiality and exercise sound judgment Perks of the Job Health, Vision and Dental Health Savings Account with Breeze Employee Match 401K with Breeze Employee Match PTO Travel on Breeze and other Airlines too! Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at ***************** then click “Careers” at the bottom of the page.

Job Description Call Center Director At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience. As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most. Responsibilities Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations. The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states. Proven ability to foster well-balanced sales and patient centric outcomes. Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention. Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience. Leverage data to monitor, evaluate, and improve complex processes and workflows. Establish and exceed key department metrics, performance standards, and operating policies. Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting). Build and scale the Customer Care function as the organization continues rapid expansion across the US. Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values. Qualifications 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred. Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social). Strong ability to identify, coach, and measure critical competencies and performance metrics. Genuine passion for supporting individuals struggling with mental health challenges. Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment. Alignment with Serenity's mission and ability to translate it into operational priorities. Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement. Excellent customer service, communication, and problem-solving skills. Comfortable communicating and collaborating with professionals at all levels. Ability to travel as business needs requires, currently averages 1 week per month. Benefits Competitive pay Medical, dental, and vision insurance (Serenity covers 90% of the premium) Life insurance Flexible Spending Account (FSA) Paid time off, Sick pay, and 401(k) 10 paid major holidays Bi-weekly paid team treats & lunches Onsite fitness center Who We Are Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people. We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

The Workplace Experience Manager is responsible for shaping and maintaining an exceptional employee experience across CenCore Group's facilities and project sites. This role ensures our work environments - from headquarters to secure field locations - operate efficiently, reflect CenCore's mission-driven culture, and support the well-being and productivity of every team member. The ideal candidate is a hands-on, people-centered leader with a passion for operational excellence, workplace hospitality, and continuous improvement. This position requires a unique balance of facilities management, security coordination, and employee engagement, ensuring our workplaces run seamlessly while fostering a sense of connection and purpose aligned with CenCore's national security mission. Key ResponsibilitiesWorkplace Operations & Facility Management * Oversee day-to-day operations for corporate and field offices, ensuring all locations are safe, secure, and mission-ready. * Coordinate with building management, vendors, and security teams to maintain compliance with facility access, safety, and security protocols. * Manage contracts for janitorial, maintenance, and service providers; track SLAs and performance. * Partner with Construction, Security, and IT teams during new site activations, expansions, and secure space (SCIF) transitions. * Monitor preventive maintenance schedules and emergency response procedures across multiple locations. Employee Experience & Engagement * Create a workplace environment that reflects CenCore's commitment to its people and mission. * Develop and execute engagement initiatives - recognition programs, employee appreciation events, and workplace wellness activities. * Serve as the central point of contact for employee feedback related to facilities and work environment; drive action plans for improvement. * Partner with HR, Recruiting, and Security to ensure smooth onboarding and offboarding experiences. Operational Excellence & Technology Integration * Implement and optimize workplace systems (badge access, visitor management, desk reservation, etc.). * Leverage data from occupancy and utilization tools to enhance space efficiency. * Support logistics for classified and unclassified areas, ensuring adherence to ICD 705 and physical security standards where applicable. * Identify opportunities for automation, efficiency, and sustainability in daily operations. Budgeting & Vendor Management * Develop, forecast, and manage budgets for facilities operations, events, and workplace services. * Negotiate and oversee vendor contracts, ensuring cost efficiency and quality of service delivery. * Maintain procurement records and ensure compliance with corporate and government requirements. Required Qualifications * Bachelor's degree in Business Administration, Facilities Management, or related field (or equivalent experience). * 5+ years of experience managing workplace or facilities operations, preferably within a government contracting or cleared environment. * Strong leadership and interpersonal skills, with the ability to communicate effectively across all organizational levels. * Working knowledge of facility safety, environmental, and security compliance requirements. * Proficiency with Microsoft Office, SharePoint, and workplace management software (e.g., ServiceNow, Envoy, iOffice, etc.). Preferred Qualifications * Active or eligible U.S. Security Clearance (Secret or higher). * Certification in Facilities Management (e.g., IFMA CFM or FMP) or Project Management (PMP). * Experience supporting multi-site or secure environments. * Familiarity with ICD 705 and secure facility accreditation processes. Core Competencies * Mission-Driven Leadership * Operational and Strategic Planning * Employee and Client Experience Focus * Problem Solving and Adaptability * Integrity and Confidentiality * Collaboration and Continuous Improvement

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Hourly Pay Range $15 - $17 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career. Branch Banking is the backbone of our industry. Join our team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients. Your skills and talents will showcase you're an asset to the bank and your possibilities for success are limitless. As the Branch Service Manager you will be responsible for creating an environment for you and your team to succeed in the community by offering our clients and neighbors the products and services they need to build a better financial future! We are focused on creating banking of the future and seeking like-minded professionals to join our team. This role will: Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager. Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees. Be responsible for training, coaching and mentoring employees. Resolve and respond to client service issues, complex client complaints and questions. Direct the work of managed employees. Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks. Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards. Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Have discretion to perform approvals and overrides within their authority. Be involved in planning long- or short-term operational, sales and customer experience goals. Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company. Represent the branch in handling complaints, arbitrating disputes or resolving grievances. Perform other duties as assigned. Qualifications: Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. Bilingual in Spanish and English preferred A combination of education and experience may meet requirements. Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures. Strong customer service, relationships building, sales and management skills. Able to handle various client concerns and problems. Must have good communication skills, both verbal and written. Knowledge of computer programs, i.e. word processing, spreadsheets etc. Ability to set and maintain high quality work standards. Ability to lead a group. Ability to deal effectively with people in various job capacities. Excellent problem solving and communication skills. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products

About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement. Key Responsibilities: * Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention. * Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment. * Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues. * Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs). * Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization. * Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience. * Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions. * Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction. * Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues. Qualifications: * Bachelor's degree in business, marketing, or a related field (or equivalent experience). * 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations. * Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment. * Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools. * Experience leading digital transformation initiatives and leveraging technology to improve customer support operations. * Excellent communication, interpersonal, and problem-solving skills. * Ability to think strategically, analyze data, and make data-driven decisions. * Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams. * A passion for customer service and a commitment to delivering exceptional customer experiences. * Comfortable challenging the status quo and driving innovation in customer support practices. * Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration. * Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives. #ZR Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Hourly Pay Range $15 - $17 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.