Customer service manager jobs in Rockwall, TX

If you think you are the right match for the following opportunity, apply after reading the complete description. PositionSummaryThe Plant Manager is responsible for the overall leadership and performance of the RNG plant, overseeing Plant Operators and Supervisors to ensure safe, efficient, and compliant operations.This role managesdailyplantactivities,preventiveandcorrectivemaintenanceprograms,andresponsestoupsets or emergencies, while fostering a strong safety culture and continuous improvement. The Plant Manager serves as the primary liaison with corporate leadership, vendors, and regulatory agencies, balancing operational excellence with cost management. In addition, the position develops and mentors staff, ensuringclearprogressionthroughoperatorlevelsandsupervisoryroles,whilemaintainingaccountability for plant output, compliance, and financial performance. KeyResponsibilitiesOverseeallplantoperations,ensuringsafe,reliable,andefficientperformance SupervisePlantOperators(Levels13),providingcoaching,training,andperformance evaluations Leadresponsetoplantupsets,emergencies,andcallouts,ensuringtimelyresolutionandminimal downtime ManagepreventiveandcorrectivemaintenanceprogramstoensureequipmentreliabilityReviewandapproveredlinedP&IDs,SOPupdates,andtechnicaldocumentation Leadsafetymeetings,identifynearmisses,andensurecompliancewithallregulatoryand company safety standards CollaboratewithFP&Aandcorporateteamsonvariancereporting,budgetforecasting,and financial performance analysis Monitor operating expenses (Opex) and implement cost-control measures Serveasprimarypointofcontactforregulatoryagencies,corporateleadership,andexternal stakeholders Providemonthlymetricsreportingtoleadership,includingproduction,safety,andfinancialmetrics Promoteteamworkandmorale,managingdiversepersonalitiesandmaintainingcohesiveness across shifts QualificationsBachelorsdegreeinEngineering,IndustrialTechnology,orrelatedfieldpreferred;equivalent experience considered Minimum7yearsofplantoperationsexperience,withatleast3yearsinasupervisoryor management role Strong knowledge of RNG processes, plant equipment (compressors, blowers, pumps, motors, PLCs), and safety systems Provenabilitytoleadteams,trainoperators,andmanagecomplexoperationswithminimal supervision Excellent communication, organizational, and problem-solving skills Proficiencyinplantcontrolsystems,processsafetymanagement,and MicrosoftOfficeFlexibility: Ability to adapt in a fast-paced environment and manage shifting priorities effectively. RequirementsAbilitytointerpretPlantSOPsandtrainothersAbilitytotroubleshootcomplexplantupsetsandrestoreoperationsindependentlyAbility xevrcyc to manage vendor contracts and third-party services effectively Mustbeatleast18yearsold,with HSdiplomaorequivalent(Bachelorsdegreepreferred) ValiddriverslicensewithcleanrecordClearbackgroundcheckanddrugtestEffectivecommunicationskillswithabilitytoleaddiverseteamsDependable,punctual,andwillingtoworkextendedhourswhenrequired Physicalabilitytonavigate plantfacilities,includingconfinedspaces,andexposuretoextreme weather conditions WorkEnvironment&TravelFull-time position; typical shifts may extend beyond 1012 hours depending on operational needs Mustbeavailableforrotatingshifts,weekends,holidays,andemergencycallouts Requires flexibility to respond to operational and leadership demands outside of standard hours PI681bbc664ec7-38

HCLTech is looking for a highly talented and self- motivated Senior Manager- Oracle Cerner to join it in advancing the technological world through innovation and creativity. Job Title: Senior Manager- Oracle Cerner Position Type: Full Time Location: Onsite Role Overview: Job Summary: The Cerner Millennium Project Lead is responsible for overseeing the strategic management, implementation, optimization, and daytoday operation of the Cerner Millennium Electronic Health Record EHR system within a healthcare organization. This role requires a comprehensive understanding of technical and functional aspects of the EHR, good knowledge of Cerner Command Language CCL, HL7, FHIR, and in-depth knowledge, work experience of Cerner solutions and modules. The EHR Project Lead leads projects, go-live implementations, and ensures efficient clinical workflows, high-quality patient care, and compliance with healthcare regulations. Roles and Responsibilities: 1. Strategic Management: Develop and execute a strategic vision for the EHR system, aligning it with the organization's goals and objectives. 2. Module Expertise: Demonstrate advanced expertise in various Cerner solutions and modules, including but not limited to: o PowerChart o CPOE (Computerized Physician Order Entry) o Cerner Ambulatory o Cerner FirstNet o Clinical Documentation o ePrescribe o PathNet (Laboratory) o RadNet (Radiology) o PharmNet (Pharmacy) o SurgiNet (Surgery) o ProFile (Revenue Cycle Management) o CCL - Cerner Command Language o HL7 FHIR  Good to have 3. Technical Skills: Possess advanced technical skills in areas such as system integration, database management, infrastructure, network configuration, and Cerner Command Language (CCL) scripting. 4. HL7 and FHIR Expertise: Have in-depth knowledge and experience with HL7 and FHIR standards for data exchange and interoperability, and the ability to implement these standards within the EHR system. 5. Project Management: Lead EHR-related projects, including go-live implementations, define project scopes, timelines, and budgets, and ensure that projects are delivered on time and within budget while meeting the desired outcomes. 6. Workflow Optimization: Collaborate with healthcare providers to analyze clinical workflows, identify areas for improvement, and implement best practices to streamline and enhance clinical processes using Cerner solutions. 7. Quality Assurance: Implement quality control measures to ensure data accuracy, adherence to clinical and regulatory standards, and the highest level of data integrity within the EHR system. 8. System Configuration: Customize and configure the EHR system, including templates, forms, order sets, and user interfaces, to meet the organization's specific clinical workflow requirements. 9. User Training: Develop training materials and conduct training sessions for clinical staff and end-users to ensure the effective and compliant use of the EHR system. 10. Compliance and Regulatory Oversight: Ensure that EHR system usage complies with healthcare regulations and standards, including HIPAA, Meaningful Use (MIPSMACRA), and other relevant regulations. 11. Reporting and Analysis: Generate advanced reports from the EHR system, analyze data to assess its performance, and provide strategic recommendations for improvements. 12. Technical and Functional Skills, Expertise, and Experience Required: • Bachelor's degree in healthcare informatics, healthcare administration, or a related field. • Certified in Cerner Millennium EHR or related modules. • Extensive experience working with Cerner EHR systems, including advanced implementation, optimization, and go-live projects. • 10 years of experience working with the Cerner Millennium EHR system or similar EHR platforms. • Strong project management skills, including the ability to lead and manage EHR-related projects and go-live implementations. • Advanced technical skills, including system integration, database management, infrastructure, network configuration, and Cerner Command Language (CCL) scripting. • Knowledge of HL7 and FHIR standards for data exchange and interoperability. • Excellent communication and interpersonal skills. Pay and Benefits Pay Range Minimum: $65,000 per year Pay Range Maximum: $133,100 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

We are seeking a strategic and technically adept Senior Manager of HRIS to lead the design, implementation, and continuous improvement of our global HR systems, with a core focus on Workday, business intelligence reporting tools, middleware integrations (preferably Boomi), and workflow automation. This role will partner closely with HR, IT, Finance, and external vendors to ensure HR systems align with business goals, optimize user experience, and drive data-driven decision-making. Key Responsibilities: HRIS Leadership & Strategy: Own the Workday HCM platform, including configuration, enhancements, and roadmap planning. Serve as the subject matter expert and escalation point for Workday modules (Core HCM, Recruiting, Talent, Compensation, Absence, etc.). Lead HRIS team members, fostering growth, collaboration, and delivery excellence. Integration & Middleware: Oversee the development, maintenance, and monitoring of system integrations between Workday and external platforms using middleware tools (ideally Dell Boomi). Partner with IT to ensure secure, scalable, and efficient API integrations and data flows. Reporting & Analytics: Drive the delivery of actionable HR analytics through BI tools such as Tableau, Power BI, or Looker. Ensure data integrity and security while enabling self-service reporting capabilities for HR and business leaders. Workflow Automation: Identify and implement opportunities for automation within HR processes using tools such as Workday workflow, ServiceNow, or other low-code automation platforms. Collaborate with process owners to streamline workflows and improve operational efficiency. Governance & Compliance: Ensure compliance with data privacy, audit, and SOX requirements across HRIS operations. Develop and maintain documentation for processes, integrations, and system configurations. Stakeholder Collaboration: Partner with cross-functional teams (HR, IT, Legal, Finance) to gather requirements and deliver HR technology solutions that support strategic goals. Manage vendor relationships and lead RFPs for new HR technologies or services as needed. Qualifications: Bachelor's degree in Human Resources, Information Systems, Computer Science, or related field; Master's degree preferred. 8+ years of progressive experience in HRIS or HR technology, with at least 3 years in a leadership role. Expertise in Workday HCM configuration and administration is required. Experience with middleware platforms (Boomi preferred) and REST/SOAP API integration. Strong knowledge of BI/reporting tools (Power BI, Tableau, Workday Adaptive/Prism). Proven success in implementing workflow automation and process optimization. Excellent project management, communication, and stakeholder engagement skills. Prior experience in a global or multi-state enterprise environment is a plus.

District Manager - South Central (Dallas, TX) Industrial Supply Solutions, Inc. (ISSI) Industrial Supply Solutions, Inc. (ISSI) is a faith-driven industrial supply company serving the aggregate and mining industry across two-thirds of the U.S. With steady growth since 1946, ISSI is committed to servant leadership, exceptional customer service, and high-quality conveying and mining solutions. The Opportunity ISSI is seeking a District Manager to lead and grow operations across Texas, Oklahoma, and Arkansas. This is a highly relational, field-based leadership role supporting sales, operations, and customer relationships. The District Manager works closely with Account Executives, Operations Managers, suppliers, and customers-driving revenue, gross margin, and operational health across multiple branches. This leader will partner with the current District Manager to co-lead the region. Key Responsibilities Lead and coach sales, operations, inside sales, and warehouse teams across the district Conduct joint sales calls and strengthen strategic customer relationships Support Account Executives with territory planning, forecasting, and strategic sales Ensure strong operational performance across branches Build long-term relationships with plant managers and industry leaders Collaborate with suppliers for training, development, and joint customer visits Identify opportunities for process improvement and implement scalable solutions Represent ISSI's Christian Family Values through servant leadership What You Bring Bachelor's degree preferred OR 10+ years of experience in mining, aggregate, conveying, or industrial supply 5+ years of leadership experience in sales, operations, or multi-site management Strong communication, relationship-building, and coaching skills Comfortable working in the field and traveling regionally (approx. 5+ nights/month) Systems-minded, organized, and steady under pressure High integrity, humility, and a service-driven leadership approach

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Department: Grocery Reports to: Store Director Sara's Mediterranean Market is a family-owned, fast-growing destination known for fresh produce, premium meats, authentic Mediterranean products, and hospitality that feels like home. We are looking for a highly organized and driven Grocery Manager to lead our grocery department and ensure an exceptional shopping experience for every guest. Key Responsibilities Oversee daily operations of the grocery department, ensuring shelves are fully stocked, clean, organized, and visually appealing. Manage ordering, receiving, inventory levels, and vendor relationships to ensure product availability and freshness. Maintain accurate pricing, signage, and promotional displays in alignment with company standards. Supervise, train, coach, and schedule team members to deliver outstanding guest service and operational excellence. Monitor department financials including sales, shrink, margins, and labor costs. Lead execution of seasonal sets, resets, category changes, and new product rollouts. Ensure compliance with food safety standards, store policies, and all applicable regulations. Solve daily operational challenges with a proactive, hands-on approach. Collaborate with Store Leadership, Butcher, Produce, and Bakery teams to drive cross-department performance and brand consistency. Qualifications 3-5 years of experience in grocery or supermarket management required. Strong knowledge of center-store operations, inventory management, and merchandising. Proven leadership skills with the ability to develop and motivate high-performing teams. Excellent communication, organizational, and problem-solving skills. Ability to multitask in a fast-paced environment with high standards of cleanliness and presentation. Comfortable working early mornings, evenings, weekends, and holidays as needed. Bilingual (English/Arabic or Spanish) a plus. Why Join Sara's Market Competitive pay + performance-based incentives. Growth opportunities within a rapidly expanding brand. Family-oriented culture built on hospitality, quality, and accountability. Opportunity to play a key role in shaping the next generation of Sara's Mediterranean Market.

Our Opportunity: Chewy is looking for a Manager, Veterinary Customer Care, to join our Healthcare Team. Come join our growing organization and be a part of revolutionizing the pet health industry! Join a team that cares deeply about improving pet health and providing best in class customer service for both pet parents and the veterinarian community. What You'll Do: Develop, lead and coach a team of virtual veterinary customer service representatives supporting Chewy customers, primarily for Chewy Vet Care Clinics. Research and problem-solve to determine appropriate solutions for the customer and partners, and follow-up as needed to resolve issues. Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance. Schedule will rotate to provide a consistent presence and ensure support is available during all hours of operation. Ability to identify inefficiencies, implement improvements, and lead teams through process changes in a rapidly evolving business environment Ability to analyze performance metrics (e.g., CSAT, first-call resolution, handle time) to improve customer service outcome Collaborate with other managers to establish and build SOPs for existing processes and procedures. Assist in providing insights on program improvements including triaging, adjusting SOPs for changes, and providing feedback to the engineering, IT, product and design teams as necessary. What You'll Need: Active Vet Tech License (CVT, LVT, or RVT) in a state eligible for hire within Chewy or 3-5+ years of small animal veterinary experience or equivalent industry experience. 2+ years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 100+ headcount environments Proficiency in computer systems, ability to learn new software, and strong analytical skills to interpret data and operational trends. Strong leadership, coaching, and mentoring abilities, with outstanding oral and written communication skills. Exemplary listening and problem-solving skills, ability to multitask in a fast-paced environment. Passion for helping professionals and pets, working effectively in a team-oriented setting with empathy and a customer-first approach. High-speed internet, a quiet designated workspace, and commitment to a full-time schedule, including potential evenings, weekends, and holidays. Position may require travel. Preferred: A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is preferred. Experience in Telehealth or Remote Veterinary Support: Given the virtual nature of this role, prior experience in telemedicine, remote triage, or virtual veterinary services would be beneficial. Regulatory Compliance Awareness: Understanding of veterinary regulations, including VCPR (Veterinary-Client-Patient Relationship) and telemedicine laws, to ensure compliance when advising customers. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Who are we? Tripledot is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot's guiding principle is that when people love what they do, what they do will be loved by others. We're building a company we're proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we're just getting started. The role is working within our studio: Peoplefun PeopleFun is an award-winning Dallas-based game studio founded and led by game industry veterans, where game developers thrive on collaboration, creativity, teamwork, and fun. We believe in bringing People together through Fun by creating the best in class social features and communities in our games that enables our players to engage deeply with other players. We build teams that foster healthy collaboration, incredible productivity, and life-long professional relationships. Key Responsibilities The Senior Customer Support Manager will lead the strategy, operations, and continuous improvement of our player support function. You'll ensure our players receive an exceptional support experience, whether through direct interactions, automation, or proactive communication. You'll partner closely with Production, QA, and Community teams to represent the player voice, drive CS excellence, and evolve our support tools and processes to scale with our growing portfolio of games. Key Responsibilities * Leadership & Strategy: Define and execute the customer support vision, aligning with Community and studio goals. Establish performance standards (CSAT, FTHR, response/resolution times, sentiment, quality). * Operations & Prioritization: Manage daily Wordscapes Support operations, including task delegation, prioritization, and performance tracking. Monitor ticket queue and adjust agent resources as needed to maintain efficiency without sacrificing support quality. * Tagging & Analytics: Enhance the tagging system to facilitate more accurate analysis of build stability and issue trends. * Issue Analysis & Investigation: Identify trends in player issues and actively participate in investigations to accelerate reproduction and resolution. * Knowledge Base & Automation: Keep FAQs updated in line with game developments and identify opportunities to create bot automations, improving the automation-to-agent ratio. * Player Policies: Develop and maintain player policies, including loyalty, VIP, escalation, compensation, and other operational guidelines to ensure consistency and fairness. * Cross-Team Communication: Share insights and trends with Product and stakeholders; deliver weekly and monthly reports, raise risks and concerns, flag issue spikes or negative feedback, request CS tool improvements, and advocate for fixes that meaningfully improve player sentiment. * Team Development: Train and mentor Support Specialists to strengthen investigative, analytical, and communication skills. Identify learning opportunities when tickets are mishandled. * Data & SQL: Partner with Analytics to generate and interpret CS dashboards, tracking KPIs, and identifying trends. Enhance internal use of SQL to improve investigations of player progress loss and restorations, as well as resource-related discrepancies. * Escalation Management: Act as the escalation point for complex or sensitive player issues. * Performance & Metrics: Drive improvements in CSAT, contact rate, and first-time resolution to ensure high-quality support outcomes. Skills, Knowledge and Expertise Minimum Qualifications: * 7+ years in Customer Support or Player Support, with 2+ years in a leadership role. * Proven experience managing teams in gaming, mobile apps, or digital products. * Deep understanding of support tools and automation (Helpshift, Zendesk, Freshdesk, etc.). * Strong analytical skills, comfortable building and interpreting CS reports. * Excellent written and verbal communication skills, comfortable presenting reports to stakeholders, and advocating for players. * Demonstrated ability to drive change and cross-functional alignment. * Passion for games, player satisfaction, quality, and community engagement. Preferred Qualifications: * Background in QA, user experience, player relations, or community management. * Familiarity with AI-driven support tools and chatbot design. * Knowledge of mobile gaming analytics and player lifecycle metrics. * SQL basic knowledge, familiarity with BigQuery, and Tableau Success in This Role Looks Like * Consistently high CSAT and low first-time handling rate (FTHR). * Support queue health is consistently maintained and easily accessible through clear performance metrics. * A motivated, empowered team that provides empathetic, efficient, and accurate player support. * Agents consistently provide truthful, up-to-date information, ensuring tickets are handled accurately and with care. * Streamlined processes and automations that scale with growth. * The ratio of automated to human resolutions continues to grow, improving efficiency without sacrificing quality or CSAT. * Strong cross-departmental trust in the CS team's insights and execution. * Stakeholders are regularly informed about trends, with access to accurate, real-time insights and reports.

About Us At Apple Roofing, our purpose is to build a sweeter experience - for our teammates, our customers, and our partners. We do this by putting people first, making it easy, and doing the right thing. The Customer Service Manager (CSM) is a key customer-facing and revenue-driving role responsible for guiding homeowners through their claim from the moment a carrier assigns it to Apple Roofing through project completion. This position blends customer service excellence with a consultative sales approach-educating homeowners, building trust, and helping them confidently move forward with Apple Roofing. The CSM represents our purpose of Building a Sweeter Experience by putting people first in every interaction, making the claims process easy to understand, and ensuring every customer feels cared for, supported, and confident in choosing Apple Roofing. What You'll Do: Customer Contact & Experience: * Respond to new claim assignments within one hour with warmth, clarity, and professionalism; set expectations and introduce Apple Roofing's process and value. * Maintain a customer-first experience throughout the lifecycle-proactively communicating, anticipating needs, and promptly resolving concerns to uphold trust. * Deliver a "sweeter experience" through empathetic listening, clear explanations, and consistent follow-through. Sales, Education & Conversion: * Explain insurance-formatted estimates (Xactimate or Symbility) in simple, customer-friendly language. * Confidently present Apple Roofing's preferred-contractor program-highlighting benefits, answering objections, and guiding customers toward signed agreements. * Drive conversion by blending consultative sales skills with excellent service-helping customers understand their options and feel confident moving forward. Claims Coordination & Documentation: * Schedule inspections with assigned inspectors/estimators and ensure insurance-formatted estimates are delivered within 72 hours. * Work closely with estimating and QA teams to confirm estimate accuracy and compliance with carrier expectations. * Prepare, review, and send all required documents to customers and carriers; upload all materials per carrier-specific guidelines. * Maintain complete and accurate customer records in CRM, including notes, communications, documents, timelines, and approvals. Production Handoff & Scheduling: * Facilitate seamless transition from estimate approval to construction: secure signatures, finalize contracts, coordinate scheduling, and communicate timelines. * Ensure customers understand next steps, production expectations, and key milestones. Customer Satisfaction & Issue Resolution: * Monitor customer sentiment throughout the claim; act quickly to address concerns, eliminate friction, and protect customer trust. * Uphold Apple Roofing's values by making every interaction easy, people-focused, and aligned with doing what's right. Compliance & Performance: * Maintain compliance with all carrier requirements, insurance processes, documentation standards, and internal policies. * Meet or exceed performance goals related to responsiveness, conversion rates, customer satisfaction, documentation accuracy, and cycle time.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lancaster, Lyndon B Johnson Fwy Division: Solutions Job Posting Title: Manager, Customer Service - 102957 Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to * Spot Quotes * Booking Capture * Shipment Monitoring * Billing Issue Resolution * Service Metric Monitoring * Reporting * Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate SKILLS, KNOWLEDGE, AND ABILITIES Computer Skills * Basic knowledge of WMS (Warehouse Management Systems) * Proficiency in MS Office applications Language Skills * English (reading, writing, verbal) Mathematical Skills * Intermediate to advanced level required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets Other * Excellent communications skills and able to deal with clients tactfully and efficiently. * Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic. * Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions. * General understanding of the Supply Chain Management and Logistics industry * Demonstrated competency in the following areas is also required: * Customer Service (Does what it takes to meet or exceed (internal or external) customer expectations. Responds appropriately to customer needs or requests.) * Dealing with Complexity (Knows how to deal with complex situations or information. Examines facts and trends to find the best way to handle things.) * Maintaining Composure (Stays calm and composed in a stressful situation. Can keep a positive manner both in words and in actions.) * Being Resourceful (Is willing and able to quickly handle problems or issues as they arise. Works to get the help or resources needed.) * Providing Direction and Leadership (Provides guidance, direction and structure in one on one or group settings.) * Builds Bench strength (Determines capability of staff and puts plans in place to build the skills, abilities, and experience necessary for the organization to succeed.) * Motivating Others (Is able to inspire or convince others to want to do their job or work toward common goals or objectives.) * Demonstrates Global Perspective (Understands key global trends and the organization's position within the global environment, works effectively with global partners) * Demonstrating Positive Attitude (Consistently exhibits an optimistic and cheerful manner, regardless of obstacles or challenges. Behaves in a positive way with others in the workplace.) * Finding Work Improvements (Seeks to find and suggest new ideas to make the workplace better. Looks for ways to improve work procedures or services.) PREFERRED QUALIFICATIONS * 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience * Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment * Multi-language knowledge preferred CORE COMPETENCIES Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies PHYSICAL DEMANDS Occasionally * Handling/Fingering, Sitting Frequently * Bending Constantly * Walking and Standing Ability to Lift/Carry and Push/Pull * 21-50 pounds * Reach above shoulder, reach outward, squat, or kneel. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

D.W. Distribution, an SBP brand is currently hiring for a Customer Service Manager. The Customer Service Manager supervises, and coordinates activities of the customer service representatives engaged in handling service orders, customer issues, and maintaining the pricing structure. The Customer Service Manager provides hands-on leadership, leading the department while maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. ESSENTIAL FUNCTIONS Department Leadership * Helps lead and direct pricing strategies that align with company goals as well as the customer value proposition. * Recommends corrective services to adjust customer complaints. * Determines work procedures, prepares work schedules, and expedites workflow. * Studies and standardizes procedures to improve efficiency of subordinates. * Lead, coach, and manage the CSR team, providing training, development, and performance feedback. * Establish and maintain Standard Operating Procedures (SOPs) within the department. * Monitor call quality and ensure adherence to company policies, pricing models, and service standards. * Maintain harmony among workers and resolve grievances as needed. * Support cross-training between Millwork and Building Material teams. * Responsible for guiding our customer service team to deliver an outstanding and consistent customer experience. * This role is a hands-on leadership position, ideal for an individual who excels at developing people, improving processes, and fostering a culture of accountability, positivity, and professionalism. * The Customer Service Manager is responsible for ensuring that every customer feels valued and supported, while empowering the team with the tools, training, and mindset needed to succeed. * The Customer Service Manager will lead the development and implementation of standard operating procedures (SOPs) to enhance efficiency, streamline workflows, and elevate customer service. This hands-on leadership role is ideal for someone who thrives on developing people, optimizing processes, and fostering a culture of accountability, positivity, and professionalism. Customer Service * Manages inbound and outbound phone calls professionally, efficiently and with good communication skills. * Understands and appropriately uses corporate pricing systems to create profitable sales. * Serve as a customer-facing leader and point of escalation. * Manage orders taken by phone and email, ensuring accurate entry into the order management system in a timely manner. * Ensure consistency in customer experience across all platforms and touchpoints. * Address customer questions, complaints, and concerns promptly, ensuring satisfactory resolution. * Present and discuss company products and services in a manner that reflects quality, integrity, and customer focus. * Collaborate with internal departments to meet customer needs, deadlines, and service expectations. * Review quotes and orders for accuracy and confirm costs with vendors for special orders. Sales and Marketing * Supports customer sales through service, education, and effective problem solving. * Make outbound calls as needed to support customer needs and fill truck routes. * Collaborate with Sales, Marketing, Purchasing, Transportation, and Operations to drive revenue growth. General/Administrative * Supports the company vision and mission and demonstrates the corporate core values in all professional activities. * Comply with OSHA safety requirements and company work rules. * Compiles and maintain all required paperwork, records, documents, etc. * Utilize ERP, Webex, and e-commerce platforms effectively. * All other duties as requested by management * 30% travel required. Qualifications Education and Certification * Bachelor's degree in business related field required. * 5 years of inside sales experience may be substituted for educational requirement. Knowledge and Experience * Minimum of 5-10 years of customer sales experience. * Minimum of 5 years of leading a sales team. * Experience in a call center environment is highly preferable. * Knowledge of the building supply and millwork industry is highly preferable. * Proficiency in ERP systems, Microsoft Office Suite, and CRM/e-commerce platforms. Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products! Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include: * Medical, Dental, Vision given on the 1st of the month following 30 days of employment * Company-Paid Life Insurance & Disability * 401(k) with Company Match * Company-Paid Time Off * Paid Holidays & Floating Holidays * PLUS, ADDITIONAL PERKS! Serving our communities: We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence. We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees D.W. Distribution is an equal opportunity employer. It is our policy of D.W. Distribution not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

Operations Manager - Custom Home Division At CaseCo Homes, we design and build ultra-luxury residences, blending timeless craftsmanship with modern innovation. Our projects range from $2M to $25M and are defined by precision, creativity, and a relentless commitment to excellence. We are not just builders - we are visionaries who deliver homes that reflect our clients' dreams down to the smallest detail. Every project is personal, and every promise is kept. We are dedicated to creating a company known for providing the best experience for both our clients and our employees. Every decision we make is guided by trust, honesty, and transparency. We tell our clients exactly what to expect, and then we deliver on that promise - every time. The same standard applies to our team: we cultivate a culture of ownership, accountability, and growth where every individual is empowered to do their best work. Why Work With Us At CaseCo, you'll find: High-level projects that challenge and inspire you. A collaborative team built on trust, respect, and integrity. A growth mindset where continuous mastery is the standard. A purpose-driven culture that values relationships, grit, and delivering the best client experience in the industry. For builders with extensive experience in luxury custom homes, CaseCo is where your craft, leadership, and vision won't just be respected - they'll be celebrated. About the Position We are seeking an experienced Operations Manager to oversee and elevate the overall coordination of CaseCo Homes' ultra-luxury residential projects. This role is responsible for improving project performance, productivity, efficiency, and profitability through the implementation of best-in-class systems, processes, and strategies. The Operations Manager will lead and support our project leadership team (project managers, assistant project managers, field operations manager, and superintendents) while fostering a motivated and respectful workplace culture. This role requires exceptional organizational skills, a deep knowledge of custom home construction, and the ability to drive excellence at every stage - from inception to completion of homes valued at $2M-$25M. OPERATIONS MANAGER ESSENTIAL DUTIES AND RESPONSIBILITES: Core duties and responsibilities include the following. Other duties may be assigned. Provide leadership and management for all purchasing/estimating, architecture, and pre-construction team members and work closely with the management team in sales & marketing, construction, warranty, and customer service to ensure company goals are met or exceeded. Provide continuous operational support to the project team, focusing on customer experience, project profitability, and quality of work. Oversee inventory management to safeguard both company and client property Develop, manage, and improve business infrastructure and operations built around industry best practices to enhance efficiency. Oversee procedures and processes for efficiency and thoughtfully implement recommendations to develop and improve them. Oversee projects as they are being carried out to make sure that the work is done according to the outlined specifications, and that they also conform to the work project timetable. Continuously work to maximize profits through establishing business plan, achieving forecasts, and ensuring customer satisfaction. Manage and track all job budgets, weekly WIP, and production metrics Interface with local building officials, trade partners, architects, engineers, and clients Collaborate with sales and design on new projects Standardize vendor/subcontractor onboarding, training, PIP, and termination processes. Standardize template for detailed standard features and ensure standardization and consistency across all divisions. Work with production and industry events to source new and innovative products and construction methods. Consistently research and ensure the best and most efficient practices are in place for the smooth operation of projects. Analyze the company costing structure and procedures to reduce the overages or budgeting shortfalls at the division level. Leading Subcontractors effectively so that they understand the big picture and the importance of the small details Lead daily to weekly project management meetings to collaborate on best practices, project schedule, project budgets, brainstorm issues, problem solve solutions, etc. Train and mentor employees in areas of project management and estimating. Build, hire, manage and oversee efforts to grow the business by creating and implementing the claims repair process for start to completion - from office to field operations Create and roll out commission structure for all company positions that have a commission incentive Work with operations team to scope, estimate and manage so they get a feel for the raised level of customer service Review the plans and specifications for construction and construction schedules. Oversee preparation and ensure execution of job contract. Negotiate with and select subcontractors to perform the work. Draft subcontracts. Prepare job budget, develop project schedule, and coordinate material ordering, as necessary, alongside PM. Select the project Superintendent (with PM), orient the Superintendent to the job and work with the Superintendent to ensure that the construction plan is executed in accordance with schedule, CaseCo standards of quality and complies with building codes and regulations. Anticipate issues and proactively works to avoid or resolve them. Responsible for the financial management of the job and meeting the job's financial goals. Revise monthly cost projection and handle collections related to work. Resolve interpersonal conflicts among project staff, handle errors or delays and respond to crisis. Coordinate with Owners to align goals, make improvements, strategize, and implement changes. Perform quality control duties and responsibilities regarding the work being performed. Identify subcontractor non-compliance with safety, health, and environmental standards. Identify conflicts in construction progress and communicate them to ownership team for resolution. Issue notices of non-compliance to subcontractor regarding quality of work or scheduling, alongside the project team Communicate any change orders with Owners and Clients Maintain contact/relationships with key customers. Meet or exceed client expectations for communication and service Requirements OPERATIONS MANAGER REQUIREMENTS: 10 years of prior experience as a construction manager for a custom home builder. Must possess deep expertise in standard construction practices in ground-up construction for new home construction Previous experience in TX and working with local agencies Must have relevant supervisory, hiring, and management experience with a proven track record of leading teams to measurable success Adept at using technology. Working knowledge of various computer programs (experience with CoConstruct and Microsoft Project is preferred but not required); Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Excellent communication and customer service skills, providing compassion and empathy to our customers Able to work at the company office in Dallas, TX Benefits Benefits include: 401(k) matching Health, Vision, Dental, Life Insurance Unlimited Paid time off Bonus Pay

General information Country United States City Dallas Job ID 46234 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements The Customer Support Operations Manager will lead their assigned team of support analysts and drive operational excellence in delivering customer support. This role ensures the team is equipped with the technical and product knowledge needed to effectively resolve customer issues, particularly for clients using ERP systems, cloud solutions, and public sector supply chain platforms. The manager will collaborate cross-functionally to remove blockers, improve processes, and contribute to a culture of continuous improvement and customer-centric service. In addition to team performance and development, this role requires alignment with compliance standards for supporting US Government Cloud customers, and therefore requires US residency or green card status. The ideal candidate is operationally focused, results-driven, and motivated to build high-performing teams that improve the customer experience. A Day in the Life Typically Includes: * Set clear goals and expectations for a support team, conduct regular 1:1s, and provide coaching based on team KPIs and performance outcomes * Coordinate training, enablement, and knowledge sharing to ensure technical and product readiness across ERP, Cloud, and public sector domains * Collaborate with Product, Engineering, and Cloud Operations to remove obstacles, manage escalations, and resolve systemic issues impacting customer success * Analyze team and customer support metrics to identify trends, inefficiencies, and opportunities for continuous improvement * Maintain and improve SOPs, escalation workflows, and documentation to support consistent and scalable support delivery * Review customer feedback, case data, and escalation themes to improve service quality, customer satisfaction, and retention * Create and deliver reports, insights, and recommendations to leadership on support performance, customer trends, and process enhancement initiatives Basic Qualifications: * Experience managing customer support or support operations teams * Experience using customer support tools and systems * Experience working with technical products, such as ERP or cloud-based platforms * Experience analyzing data to assess performance or identify process improvement opportunities * Experience working with cross-functional teams, including product and engineering * US citizen, resident or green card holder required for Government Cloud support Preferred Qualifications: * Experience aligning support operations with business or customer success goals * Experience applying project management frameworks or methodologies * Experience using analytics or reporting tools to inform decisions * Experience supporting cloud-based systems or ERP platforms * Knowledge of public sector or healthcare supply chain operations * Experience working in a global organization * Bachelor's degree in a related field or equivalent experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.

At Catalyst Physician Group primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive. At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs. Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive. Job Summary As a Medical Receptionist - Phone Room Specialist, you will efficiently and effectively handle inbound and outbound scheduling communications for the providers. This role involves managing a wide range of clinical and administrative requests from patients and other stakeholders, including online chats, text messaging, emails, faxes, answering telephones, and scheduling patient appointments. Role and Responsibilities Sort, label, and task documents and faxes in EMR charts as needed throughout day-to-day operations. Scan and file EHE documents into designated folders as well as the EHE website as needed. Label, task, and correct any misfiles in EMR. Perform scanning and filing tasks. Gather outgoing forms, scans, faxes, shred, etc., from clinical staff stations and disperse as needed. Send documents to be scanned to the front office (this varies by location). Scan and file fax confirmations in computers if not sent via Athena fax. Scan and file mail. File and scan documents into the computer. Back up phone clerks as time allows. Check and transfer voicemails from the refill line to clinical staff. Check refill voicemail and pull charts for appropriate doctors. Scan and file demographics, privacy policy, and history sheets from all appointments. Organize and scan reports from any outsourced entity (labs, x-rays, reports, consults, etc.). Scan and file Bone Dexas, Dopplers, PFTs, EKGs, etc. Sort, distribute, and run materials back and forth between North and South Offices. Minimum Qualifications and Requirements High School Diploma or equivalent required. Skills Required: Active listening. Reading/comprehension. Service-oriented. Speaking clearly. Time management. Typing/spelling. EMR knowledge. Computer knowledge. Multi-phone line switchboard. Medical terminology. Preferred Experience Bilingual: Fluent in Spanish and English. 1+ years' experience in a healthcare environment preferred. Experience with ATHENA EMR. Physical Demands/Work Environment Office environment. Sitting, standing, walking, and/or moving up to 8 hours per day. Lifting up to 25 pounds. Competitive Benefit Package Compensation commensurate with experience. Medical, Dental, Vision Insurance. Short/Long term disability Insurance. 401K with employer match. Health Savings Account options. Paid Holidays and PTO. Referral Programs. Professional Development Opportunities.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 2/9 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Compensation: Starting rate $20.00 per hour Posting Location: 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 10 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Details McKinney, TX Full Time High School $45000.00 Salary/year Description The BH Customer Service Supervisor oversees assigned customer service representative team in serving individuals enrolled in behavioral health services. This position will serve as the Customer Service expert for individuals served by the Customer Service Representative teams. The BH Customer Service Supervisor is responsible for ensuring workforce members are trained and supported and demonstrate competencies to provide person-centered assistance and support. This role requires consistency in leading and adhering to policies, procedures, and processes in a constantly changing and busy environment with accuracy, attention to details, flexibility, initiative and a proactive approach to duties and responsibilities while working with the individuals in services, clinical teams, and workforce members. The supervisor must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics under limited supervision, and appearance and conduct in alignment with the LifePath Code of Conduct. All interactions with individuals in services and other LifePath staff are conducted in a person-centered and trauma-informed approach. The position will work closely with BH leadership to establish and implement workflows and processes to ensure consistency and accuracy of services provided across the Customer Service teams. Under the direction of the Manager-BH Support Services, the BH Customer Service Supervisor works closely with division leadership to ensure integrity of customer support services and provides division-wide guidance for changes and process improvement. This position, in collaboration with the Manager - BH Support Services will ensure all positions are filled, center-required trainings for self and assigned team are completed, personnel actions are reviewed and addressed in a timely manner according to Policy and Procedure, and timesheets and PTO are approved. The BH Customer Service Supervisor responsibilities include but are not limited to: Working with the Manager-BH Support Services to establish staff schedules and ensure adequate staff coverage during business hours. Training new Clinic and Intake CSR' and/or Call Center CSRs. Posting payments, balancing cash drawers daily, and submitting reports to BH Manager-Support Services. Generating/sending links for remote and in-house provider telehealth appointments as needed Assisting with the resolution of client and/or staff concerns/complaints. Monitoring inventory of office and kitchen supplies and submitting orders within budget as requested. Verifying accuracy, integrity, and legitimacy of submitted documents and scanning documents into charts. Distributing BH Department mail to appropriate staff/groups. Guiding and supporting CSRs through escalated/crisis engagements and responding to such as warranted. Managing all front-end support staff duties and serving as back-up as needed. Front end duties include but are not limited to: Incoming/outgoing calls, front desk check-in/-out, collection of client payments , s cheduling appointments, responding to CSR email requests, providing, data entry, providing documents to individuals as requested via secured email, assisting with completion of various requests such as Medical Records, Release of Information, and Change of Provider, completing CSR intake process duties. Performing other duties as assigned to meet program needs. Qualifications Must be professional and knowledgeable of customer service skills. Ability to respond to individuals with patience, empathy, and understanding. Excellent verbal and written communication skills. Skill in the operation of computers and applicable computer software. Ability to organize one's time and prioritize responsibilities. Ability to work with multi-disciplinary teams/departments. Flexible and willing to handle a variety of tasks. Ability to think clearly and logically. High School Diploma or general education degree (GED) with at least 3 years experience working in a medical office, agency, or hospital with knowledge of scheduling, data entry, and general office management experience in general office duties; At least one-year clinical experience in a community mental health setting; At least one year experience in training, supervision, and/or support.

At Nordson Medical - Surgical Solutions, we are passionate about elevating the customer experience and making a meaningful impact for our customers every day. The Customer Experience Supervisor leads our customer service team, ensuring exceptional service delivery for inbound requests related to medical devices. We seek a leader who shares our commitment to customer excellence, inspires their team, and continuously strives to improve our service. This role manages daily activities, tracks and reports team metrics (calls handled, orders entered, requests answered), and utilizes ERP systems for order management

**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! **About this role:** Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking** . Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. **In this role you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Regularly receive direction from supervisor and escalate questions and issues to more senior employees + Interact with team on basic information, plus internal or external customers **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + Bilingual reading, speaking, and listening proficiency in Spanish/English **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must be able to attend full duration of required training period + This position is not eligible for Visa sponsorship + Ability to work additional hours as needed + Schedule may be eligible for a shift differential under the terms of the shift differential policy + Must work on-site at the location posted + Must complete and pass required language assessment **Training Schedule:** + You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. + Training class starts on 2/9 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. + We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. + Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. **Compensation:** + Starting rate $20.00 per hour **Posting Location:** + 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 **Posting End Date:** 10 Jan 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-509396

Candidates must complete an application at: ************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization." The Customer Service Supervisor is responsible for leading the customer service team to align client expectations with operational performance. This role ensures service excellence through proactive collaboration, effective reporting, and resolution of service issues. The Supervisor acts as a liaison between customers and operations, providing data-driven insights, managing escalations, and supporting the development and performance of the customer service team. Essential Job Duties & Responsibilities Customer Engagement & Relationship Management * Serve as the main point of contact for customer service-related inquiries, requests, and escalations. * Build and maintain strong relationships with customers to ensure expectations are met and exceeded. * Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions. Data Reporting & Analysis * Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools. * Monitor and analyze carrier performance, inbound load quality, consignee performance, and order fulfillment. * Review and assess demand forecasts and labor planning to identify and address variances. Operational Leadership * Assist recruiting, interviewing, and onboarding new team members. * Supervise, train, and support the Customer Service Specialists, fostering a collaborative, high-performing team culture. * Execute staffing plan and resource allocation for the Customer Service team to ensure adequate coverage. * Conduct performance reviews and provide constructive feedback for achieving service excellence and operational objectives. * Collaborate with Operations, Inventory, and Quality teams to resolve service or inventory management issues. * Oversee exception management processes, ensuring customer requests are handled efficiently and accurately. Continuous Improvement & Communication * Identify opportunities for service improvements and process optimization. * Lead regular team meetings to communicate updates, align goals, and share best practices. * Provide timely updates and reporting to both customers and internal leadership. Compliance & Other Duties * Ensure adherence to all company policies, safety standards, and customer requirements. * Participate in training programs to enhance professional development and operational knowledge. * Perform other related job duties as assigned or required. Required Qualifications * Bachelor's Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience. * 2+ years of supervisory experience in customer service or operations. * Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access). * Proven ability to analyze data and provide actionable recommendations. * Demonstrated ability to manage performance and lead teams in a fast-paced environment. * Strong interpersonal and communication skills. * Ability to travel as needed. Preferred Qualifications * Experience in warehousing, logistics, or supply chain environments. * Experience with KPI reporting and customer service tools. Physical Requirements This is largely a sedentary role requiring the physical ability to: * Sit for prolonged periods of time at a desk while working on a computer * Use hands and fingers to operate a keyboard, mouse, and telephone * Speak and hear clearly in person, virtually, and over the phone * Occasionally stand, walk, reach, stoop, or lift up to 10 pounds Work Environment This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to: * Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas * Loud noise levels, such as machinery, forklifts, and conveyor systems * Dust, odors, and airborne particles * Concrete flooring and moving mechanical equipment * Frequent exposure to powered industrial vehicles and warehouse traffic The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests. In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled. Location/Remote Eligibility This role may be performed on-site only. This position requires occasional domestic travel to other CJ facilities and may include up to (10/30/50/75%) travel. Schedule Flexible hours may be required to support deadlines or cross-functional collaboration. Reasonable Accommodation: This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources. Equal Employment Opportunity: The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook. Candidates must complete an application at: ************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."