Customer service manager jobs in San Buenaventura, CA - 375 jobs

All

Customer Service Manager

Customer Success Manager

Customer Experience Manager

General Manager

Service Supervisor

Client Manager

Store Manager

Customer Service Supervisor

Customer Service Leader

Service Operations Manager

Assistant Customer Service Manager

Customer Service Team Manager

Client Services Manager

Customer Support Manager

Service Lead

General Manager
Endwell Hospitality
Customer service manager job in Montecito, CA
General Manager of Monte's - Opening Soon Reports to: Director of Operations Key relationships: Managing Partners, Director of Operations, Executive Chef Employment Classification: Exempt, Full-Time Tip Eligible: No Monte's will focus on being a casual, community-driven space focusing on produce sourced from Rincon Hill Farm, as well as Central California Coast's bounty of produce, seafood, and protein. The menu will be farm-driven and fun, balancing comfort and creativity through highlighting seasonal ingredients, bold flavors, and an unfussy approach to cooking. General Description: The General Manager is responsible for managing all restaurant operations in accordance with standardized policies to ensure the restaurant runs smoothly, best practices are in place to drive revenue and profitability, and acts as the leader to drive the culture and morale of the team. Essential Duties & Responsibilities The essential functions include, but are not limited to the following and may change or be adjusted at any time: Work with the Director of Operations to set the direction of the business in day-to-day operations as well as developing and executing a plan to drive sales, manage costs, and grow the business. Prepare FOH schedule with oversight from the Director of Operations; ensures the FOH is properly staffed and in line with labor budget goals. Manage FOH staff employee relations and disciplinary action, with oversight from the Director of Operations. Manage daily reporting of FOH labor, including managing timesheets and sales reports. Assist Director of Operations with payroll administration by providing timely updates to labor reports, expenses, and new hire onboarding. Report all repair and maintenance needs to the Director of Operations in a timely manner to ensure safety and aesthetic consistency on a daily basis. Work directly with the leadership team to promote a strong and unified leadership dynamic-breaking barriers of separation between FOH and BOH. Lead daily pre-shift meetings, updating staff on operational and service changes and encouraging an open-door environment. Oversee and manage the dining room management team, ensuring that they are performing up to standard and supporting the needs of the restaurant in their given roles. Manage upkeep of FOH training materials, working collaboratively with the Director of Operations to ensure service standards are communicated and upheld. Enhance and strengthen guest relationships, established and new, recognizing regular guests and VIPs. Promote cooperative effort, a team spirit, good morale and positive culture among employees. Resolve complaints from guests in a polite, friendly manner, ensuring complaints are escalated to the Director of Operations when necessary. Ensure the entire space looks, smells, and feels great (lighting, temperature, bathrooms, cleanliness, and seating arrangements) Participate in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.) Set an example for impeccable service, maintaining the ability to do any FOH job in the restaurant in the absence of staff or during moments of high volume. Responsible for ensuring that all opening duties, server checkouts, and restaurant closing duties are performed daily to standards, delegating this responsibility when appropriate. Maintain a strong understanding of company background, core values and philosophy. Adhere to all company safety and sanitation policies and procedures. Perform other work-related duties as assigned. Brand Understand and communicate Monte's values and brand philosophy to customers and staff and set the tone for a positive work environment. Promote Monte's vision while establishing us as an innovator within our industry. Actively involved in Monte's publicity opportunities and community outreach. Walks the talk with who we are and what we stand for internally and externally. Brings to life a guest-centric vision with our retail operations. Sanitation, Hygiene, and Safety Maintain and strictly abide by state sanitation/health regulations and hotel requirements and procedures. Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. Inspect the cleanliness and organization of the line and workstations; rectify any deficiencies. Inspect the cleanliness and working condition of all tools, equipment and supplies, ensuring everything complies with standards. Reports to the General Manager of any maintenance or repairs needed. Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations. Maintain proper storage procedures as specified by Department of Health requirements. Menu Knowledge Maintain an understanding of Monte's food menu. Have a grasp of Monte's beverage program and be able to summarize our philosophy and identify our different offerings. Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff. Experience/Education Minimum 5-7 years working in a high-touch restaurant environment. Restaurant Management Certification or college degree, preferred. Previous management experience required. Experience with operations management, team management, and team development. Proficient in a variety of technology systems, especially Google Suite, Toast POS, Resy, and 7Shifts. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business. Hold valid ABC certificates Willingness to maintain a clean, healthy, and safe working environment. Ability to coordinate multiple activities with attention to detail. Ability to work independently, with minimal supervision. Physical Demands and Work Environment Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook. Ability to be flexible with job demands and open-minded when being asked to complete tasks. Ability to operate and use all equipment necessary to run the restaurant. Ability to handle stress under pressure. Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds. Ability to work varied hours/days as business dictates. Ability to stand and walk for up to 8-10 hours a day, including moving between multiple levels while utilizing stairs. Endwell Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$66k-132k yearly est. 3d ago

Looking for a job?

Let Zippia find it for you.

General Manager
Zadig&Voltaire
Customer service manager job in Malibu, CA
The Role We are seeking a motivated individual to join our Retail Management team. Our General Manager will be responsible for the high volume, highly visible Malibu boutique. In this role, GM is responsible for overseeing all aspects of boutique retail operations, ensuring that the store meets its sales targets and provides excellent customer service. Additional responsibilities include, but are not limited to, maintaining and achieving high operational standards, exceeding merchandising goals, achieving sales objectives, building a highly motivated team, and furthering associates' skills and clientele base. The ideal candidate will have 3-4 years of management experience in the fashion retail industry (luxury preferred), excellent communication and organizational skills, and a strong understanding of KPIs. You should be target-driven, committed to adhering to company standards, and dedicated to upholding company standards, and able to inspire and motivate your team to achieve excellence ** NEW STORE OPENING ** Responsibilities Ensure the store operates seamlessly and efficiently. Build and maintain lasting relationships with customers to expand the client base. Motivate and manage the sales team to exceed sales and productivity goals. Connect with customers and understand their needs, such as documenting and communicating customer requests. Recognize and handle loss prevention situations with exemplary customer service. Conduct training sessions to enhance team skills and knowledge. Plan and delegate appropriate responsibilities within the sales team. Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates. Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image. Maintain clear communication lines with the sales team and corporate office. Act as a leader to the sales team. Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs. Proactively identify and recommend additional merchandise to enhance the customer's experience, not overwhelm them. Establish, meet, and exceed sales and performance goals. Seek out top talent for the sales team through networking and recruiting. Foster a positive and energetic atmosphere while maintaining a professional work environment. Requirements Exceptional written and verbal communication skills Exemplary work ethic and leadership qualities Ability to analyze sales reports to determine business needs and develop strategies Strong troubleshooting and problem-solving abilities, particularly under pressure Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively Superior customer service skills A proactive, hands-on approach with a keen sense of urgency to meet business demands Education and Training HS Diploma Required; Associate's/Bachelor's degrees preferred Experience Minimum 6 years' experience in luxury retail store environment Minimum 3 years of luxury/retail management
$65k-129k yearly est. 2d ago
Customer Service Lead
Kraft Heinz 4.3
Customer service manager job in Oxnard, CA
Department: Operations - Customer Service Position Type: Full-time FLSA STATUS: Non-Exempt Reports To: Customer Service Supervisor Hours: 7am to 3:30pm Hybrid Schedule: 2 days onsite 3 days remote Hourly range: $24.50 - $26.00 About Primal Kitchen Mark Sisson started Primal Kitchen with a simple mission: to change the way the world eats. Our life and our overall wellness are defined by the thousands of choices we make for ourselves and for our families every day, and choosing real food and investing in your health can lead to a more empowered you. Primal Kitchen condiments and sauces are made with high-quality ingredients that make mealtime easy and delicious, so you can get the most out of life. Customer Service Lead at a Glance The Customer Service Lead manages customer service activities by directing and overseeing team members and developing programs and procedures to enhance productivity and performance. The Customer Service Lead works with Innovation and Quality to maintain, update, and track product information. The Customer Service Lead will assist the Customer Service Manager with the following responsibilities but not limited to, team and department management, projects, responsibilities, and weekly tasks. Essential Functions & Responsibilities: Oversee the day-to-day activities of our Customer Service Team. Assist Customer Service Supervisor with performance reviews. Responsible for training new hires. Ability to perform all of the Customer Service Representative responsibilities and duties. Monitors the Customer Service team's weekly tasks and responsibilities checklists. Oversees/Assigns Basecamp requests to the Customer Service team. Works with the Marketing team to test and troubleshoot errors for all new website promotions. Communicates inventory updates received from the Operations Department. Responsible for performance management to ensure each Customer Service Representative understands their job's duties and policies, provides training feedback, and assists in developing training materials and procedures. Create and develop new SOPs while assisting the Customer Service team to maintain current SOPs and processes for the department. Works with Quality and Sales teams to keep all product FAQs and information updated in the product spec sheets. Communicates all new product information or changes, ie. reformulations, labels to the Customer Service team. Manages subscription reports and scheduling of delayed orders Able to troubleshoot and navigate multiple platforms, systems, and programs when issues arise. Resolve high level customer complaints Assist supervisor with higher-level projects. Qualifications: Two-year college degree or 2 years of experience in a position within a related field 2 years minimum experience in leading a small team of 3-5. Excellent verbal, written, and presentation skills. Excellent planning, organizing, and project management skills. 1-2 years experience using an ERP system-SAP preferred. Intermediate experience using Microsoft365 and Google G-Suite required, Shopify, Recharge, Basecamp and Shipstation. Ability to facilitate new policies and goals to enhance the Customer Service department. Ability to interact effectively at all levels and cross-departmentally. Preferred Skills: Motivated self-starter, quick learner Ability to multitask, error-free, in a fast-paced environment Attention to detail Ability to work cross departmentally Strong written and verbal communication skills Excellent customer service skills with the ability to use judgment and tact with customers Positive problem-solving attitude Good organizational and time management skills Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial - 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Oxnard - Primal Kitchen Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact ***********************.
$24.5-26 hourly Auto-Apply 2d ago
Store Manager
West Marine 4.7
Customer service manager job in Port Hueneme, CA
The Store Manager leads the team to ensure an excellent experience for both customers and crew members. With a strong understanding of retail operations, the manager is pivotal in establishing the store as the top local seller of boat parts. The mission is to serve customers who need products for their boating projects and ensure their satisfaction, fostering loyalty. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer. Supervisory Responsibilities: Recruit, interview, hire, and train new staff. Conduct performance evaluations. Organize and manage staff schedules. Handle corrective actions and terminations. Oversee all store operations. Duties/Responsibilities: Manage sales, expenses, payroll, and shrinkage to meet financial goals. Utilize the Monthly Staffing Guide for optimal scheduling. Create weekly Crew Member schedules three weeks in advance. Implement programs that drive sales and enhance customer engagement. Develop strategies to boost customer count and loyalty. Collaborate with Pro Market Team Managers to grow the wholesale business. Oversee ordering processes and profit/loss management. Ensure timely execution of company communications. Maintain high customer satisfaction through exemplary service. Coach staff on product knowledge and sales techniques. Set and monitor performance goals. Enforce operational and personnel policies. Ensure accurate payroll processing and compliance with asset protection standards. Uphold legal requirements and represent the brand's values. Stay updated through training programs. Maintain flexibility in scheduling including nights, weekends and some holidays. Ensure timely completion of Omni orders. Act as "Manager on Duty" and perform additional duties as needed and/or assigned. Required Skills/Abilities: Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Effective time management and organizational skills. Strong analytical and problem-solving capabilities. Ability to prioritize and delegate tasks. Proficiency in Microsoft Office Suite or similar software. Detail-oriented with the ability to multitask under pressure. Strong leadership and management skills. Budget development and maintenance experience. Thorough understanding of company policies and practices. Flexibility for evening, weekend, and holiday shifts. Preferred knowledge of industry and products. Education and Experience: Business, Business Administration, or a related field Degree preferred, or equivalent work experience. Two years of retail management experience preferred. Physical Requirements: Continuous standing and walking throughout the retail space. Ability to wear and communicate through a headset continuously. Frequent climbing, bending, stooping, and twisting. Occasionally operate equipment, including forklifts. Must be able to lift up to 50 pounds to shoulder height unassisted frequently. Other Requirements: Must be at least 18 years old. Willing to submit to a criminal background check. To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at **************************** . The salary range for this role is $70,000/year to $80,000/year, depending on experience. Join us at West Marine and help us provide the best boating experience for our customers!
$70k-80k yearly 3d ago
Manager, Customer Experience
Walt Disney Co 4.6
Customer service manager job in Santa Monica, CA
BUILD SOMETHING BIGGER THAN YOURSELF The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. How will you contribute to our magical experience? We are looking for a proactive and data-driven Customer Experience Manager to lead and elevate the experience of sports and third-party viewers across the Americas region. In this role, you will be the key driver of operational excellence, stakeholder management, and customer advocacy, ensuring that every viewer interaction reflects the highest standards of service. You will act as the main point of contact (POC) for both internal teams and external partners, focusing on optimizing workflows, resolving escalations, mentoring team members, and amplifying the Voice of the Customer (VoC) to influence strategic business decisions. If you're a solutions-oriented leader who thrives in dynamic environments and enjoys making a meaningful impact through data-backed initiatives, this role is for you. What You'll Do: * Lead and manage relationships with third-party partners as the main CX point of contact. * Monitor performance KPIs, share best practices, and drive continuous improvements. * Collaborate with global teams to ensure smooth implementations and optimize workflows. * Own the sports viewer experience, including ESPN events, representing their unique Voice of the Customer. * Expand LATAM learnings into North America, capturing and escalating key BPO challenges. * Provide insights to local commercial teams to keep customer experience central to business decisions. * Align strategies and feedback with regional BPO teams for effective communication and improvements. * Manage multiple projects while maintaining daily operations and navigating complex organizations strategically. * Understand sports-specific viewer challenges and deliver insights to VX and business teams. * Act as liaison for local and regional sports teams to embed CX in sports-related decisions. * Partner cross-functionally to create sports-specific training, quality guidelines, and talking points. What You'll Need: * Bachelors Degree or equivalent experience * 5+ years in high-volume customer service environments that includes 1+ years people management or operational leadership experience in fast-paced operations * Expert in capturing and leveraging the Voice of the Customer for actionable insights. * Experience in development and managing distribution partners * Strong analytical, data-driven mindset with KPI interpretation to enhance customer experience. * Solid background in Customer Experience, ideally in Viewer Experience or digital media. * Experience managing third-party relationships and influencing cross-functional teams such quality, training, hiring, and self-service. * Ability to travel as needed for the role * Proven ability to lead through influence and drive continuous operational improvements. * Proactive problem solver with excellent project management and workflow optimization skills. * Comfortable navigating complex organizations and collaborating cross-functionally worldwide. Preferred Qualifications: * Familiarity or interest in sports industry and sports viewer needs is a plus Disability accommodation for employment applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. "You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality." - Walt Disney
$109k-200k yearly est. 21d ago
Customer Success Manager
Unwrap
Customer service manager job in Santa Barbara, CA
Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap. We are hiring a Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set. As a Customer Support Manager at Unwrap, you'll own relationships across a wide range of customers-from startups to Fortune 500 companies-ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support. In addition to direct account management, you'll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You'll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes. Who We Are Unwrap.ai is on a mission to fill the world with products people love. We're helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors. We're currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love. Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application. What You Bring You have 2-5 years of experience in a customer success or account management-related role-ideally in SaaS or AI-driven products. Proven track record of delighting customers and driving customer retention, renewals, and expansion. You're a strong communicator who can break down complex ideas for both technical and non-technical audiences. You are curious, empathetic, and able to handle challenging situations with grace. You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale. You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers' experience. Located in or willing to relocate to Santa Barbara and excited about working in-person. What you get Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success. Significant, potentially life-changing equity. Report directly to the Head of Customer Success. Ability to rapidly advance your career alongside company growth. Collaborate with experienced teammates, entrepreneurs, and advisors.
$102k-166k yearly est. Auto-Apply 60d+ ago
Customer Success Manager
Kixie
Customer service manager job in Santa Monica, CA
At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever. Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member's contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you! Currently, we are looking for a Customer Success Manager, to join our team! This position is in-office, not remote, as we're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. You'll work closely with customers to ensure they're seeing value, staying engaged, and achieving their goals with our platform. You'll play a key role in driving retention, building strong relationships, and identifying opportunities for growth. This is a great opportunity to develop your career at a fast-growing tech startup while honing valuable customer success skills. We're looking for someone with 1-2 years of experience in a client-facing role who's excited to make a real impact. Responsibilities Build and maintain strong relationships with key customers to drive retention, adoption, and expansion. Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI. Map product features to customer goals, uncover upsell opportunities, and promote best practices. Deliver impactful onboarding, training, and ongoing enablement to ensure long-term product success. Collaborate cross-functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs. Use data insights and health metrics to forecast renewals and drive proactive engagement strategies. Requirements Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results. Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction. Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement. Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training. Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change. Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships. Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges. Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle. Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor's degree Role Schedule: 6am - 2PM PST (Subject to change) Benefits and Perks Comprehensive medical, dental, and vision insurance Unlimited paid time off (PTO), sick leaves, and paid holidays A pet-friendly office so your furry friends can be part of your workday Complimentary parking in our secure garage Opportunities to learn everything there is to know about tech startups and developing your CS skills A collaborative, dynamic, and supportive team environment
$99k-162k yearly est. Auto-Apply 60d+ ago
Customer Success Manager
Medput
Customer service manager job in Santa Monica, CA
MedPut is an innovative SaaS based employee benefit program that provides interest-free financing and bill negotiation services for any out-of-pocket healthcare expenses. MedPut is growing rapidly and our customers' success is at the core of everything we do. We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and continued success of MedPut. The CSM will be the key champion for existing MedPut customers, whose goal is to provide an optimal user experience to ensure renewals, while identifying new business opportunities. Job Description What You'll Do The CSM will be involved in all aspects of support, account management, product demonstrations, existing customer education and new business development. Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to product offering. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support. Generate new business opportunities through tradeshows and conferences. Demonstrate the platform to prospects as well as existing customers. Represent the voice of the customer to provide input into the product roadmap, marketing and sales process. Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value. Collaborate with cross-functional MedPut teams (Sales, Product, Marketing & Development) to address customer requirements and feedback. Measure customer engagement and execute strategies to drive maximum ROI. Identify opportunities for customers to act as MedPut advocates (e.g. testimonials, case studies). Qualifications What We're Looking For 3-5 years experience in Customer Success, Account Management, Strategic Services or related areas; selling to and serving customers while making them immensely successful in terms of increased adoption and delivering value. Experience building and maintaining relationships, while driving engagement as well as renewals. Empathetic, positive attitude with a desire to help customers reach their goals. Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels. Fanatical about customer success and tenacious at driving long-term customer value. Team player with the highest level of integrity, who will continue to improve the way MedPut serves its customers. Excellent communication and interpersonal skills. Ability to work independently and to deliver on detail as well as strategy. Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting. Experience in employee benefits is a plus but not required. Fluent in Spanish is a plus but not required. Additional Information All your information will be kept confidential according to EEO guidelines.
$99k-162k yearly est. 4h ago
Customer Success Manager
Barkback 2.9
Customer service manager job in Santa Barbara, CA
barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience. Job Description barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses. As the customer success manager, you will: Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support. Arrange for in-store promotional materials to promote the barkback program. Identify opportunities for businesses to engage their customers on barkback. Share best practices to get immediate value from barkback. Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products. Qualifications This is an extremely impactful role for the driven individual. You understand our customers and know how to motivate them to get started on barkback. Minimum 2 years experience in customer facing role. Proven track record of achieving goals. Excellent interpersonal skills working with a variety of personalities. Comfortable balancing the demands of multiple customers. Highly organized and detailed oriented. Available to work from our amazing downtown Santa Barbara offices. Additional Information Bring your ideas of how you can grow barkback!
$94k-146k yearly est. 60d+ ago
Customer Success Manager
Impact Technologies 4.5
Customer service manager job in Santa Barbara, CA
About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio
$80k-95k yearly Auto-Apply 51d ago
Customer Experience Manager
Amerihome Mortgage Company 4.0
Customer service manager job in Westlake Village, CA
Job Title: Customer Experience Manager What you'll do: As a Senior Servicing Analyst you'll be involved in a variety of loan servicing related functions spanning from loan boarding to default liquidation. You'll support AmeriHome's strategy of using sub-servicers by performing a mix of daily production tasks and oversight activities over processes outsourced to subservicing vendors. You'll support Loan Servicing functional areas or processes which may entail daily interactions with borrowers, counterparts at the sub-servicing vendors, as well as internal and external business partners. Ensure all servicing tasks, inquiries and/or complaints are worked to a resolution in a timely manner and with effective service to our customers. Identify opportunities to improve various areas within Loan Servicing and recommend solutions. Review, research, process, and respond to servicing inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing. Investigate and resolve a variety of complex servicing issues spanning from loan boarding to default liquidation at the operational level. What you'll need: 5+ years of related experience. High school diploma required. Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services. Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate to advanced knowledge of loan servicing. In-depth knowledge of applicable servicing function preferred. Advanced experience with Microsoft Word and Excel. Advanced speaking and writing communication skills. Compensation: Salary range for new hires is generally $84,045.00 - $103,000.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email ************************** or call ************. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation
$84k-103k yearly Auto-Apply 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service manager job in Santa Barbara, CA
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay Range: $43,000 - $49,000 Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoymorespend We can recommend jobs specifically for you! Click here to get started.
$43k-49k yearly Auto-Apply 12d ago
Customer Service Manager - State Farm Agent Team Member
Efrain Cazares-State Farm Agent
Customer service manager job in Oxnard, CA
State Farm Insurance Agent located in Oxnard, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Efrain Cazares - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Detail oriented Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Ability to conduct interviews in the office and in customer's home or business Ability to assess customer needs and conduct effective interviews Bilingual - Spanish preferred Property and Casualty license (must be able to obtain) Position may require irregular working hours If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$25k-42k yearly est. 30d ago
Service Manager / Fixed Operations Manager
Motorsports of Valley
Customer service manager job in Calabasas, CA
←Back to all jobs at MOTORSPORTS OF VALLEY LLC Service Manager / Fixed Operations Manager The Service Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of MHD performance targets. This individual is responsible for the hiring, training, and development of all service personnel. The Service Manager serves as the liaison between the store and Operations, ensuring compliance to all company policies and procedures. The Service Manager reports to the General Manager for day-to-day issues ESSENTIAL FUNCTIONS AND DUTIES Service Staff Recruiting, Training and Development Staff department in-order to optimize customer opportunities and productivity. Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process. Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs. Develop staff by setting and communicating performance/production expectations, monitoring performance, Identifying development needs, coaching, and mentoring. Customer Engagement Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. Inspect repair orders daily for legibility, accuracy and legality. Ensure that all manufacturer policies and procedures are followed. Manage the administration, tracking and follow-up required to stay current on warranty, receivables, and service contracts. Read, understand and take action to generate maximum revenue and control expenses. Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees. Administrative Functions Hold daily and monthly staff meetings as required covering key information. Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate, and hold staff accountable to policy and procedure requirements and updates. Complete service department reporting and month-end procedures on time. Other administrative duties as required PERFORMANCE MEASUREMENTS PERFORMANCE EXPECTATIONS Flat Rate Hour Production Customer Satisfaction Index Service Net Profit Retention Customer Pay Labor Service Audit Ranking A ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES The following knowledge, skills and abilities are needed to be successful in this position: Teaching - skilled at teaching others how and why to perform their job. Presentation skills - ability to present information in a clear and professional manner. Time Management - manage one's own time and time of others Typing - ability to type efficiently Mathematics - using mathematics to solve problems. Accounting - knowledge of basic accounting principles PHYSICAL DEMANDS AND WORKING CONDITIONS Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place 1/3 of time up to 50 pounds. Working Conditions: Loud noise and exposure to outdoor weather conditions. Please visit our careers page to see more job opportunities.
$82k-148k yearly est. 60d+ ago
Client Growth Strategy Manager
Publicis Groupe
Customer service manager job in Agoura Hills, CA
Welcome to Our World We've been leading the charge in the affiliate industry from day one-establishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service. Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ's industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services. As part of Publicis Groupe, our savvy data capabilities, cutting-edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are. A Quick Peek at Affiliate Marketing Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers like you. Overview As a Client Growth Strategy Manager, you are responsible for a portfolio of advertiser accounts. Growth Strategy Managers provide expert advice, training, and consultation on affiliate marketing procedures and strategies; as well as create content, tools and thought leadership. This role plays a key role in renewing contracts, upselling relevant services, providing financial projections, and working with counterparts in other CJ functions to ensure client needs are met. The Client Growth Strategy Manager is the trusted advisor to our advertisers and collaborates with them on how to best implement affiliate marketing strategy on the CJ network. Responsibilities What you'll be doing: * Manage client relationships and develop a deep understanding of advertiser's corporate and marketing objectives to develop affiliate marketing strategies that deliver high impact results. * Lead a team of affiliate marketers and work together to drive the execution of the strategy while ensuring timeliness and effectiveness of deliverables. * Pitch CJ's products and solutions and gain adoption to meet client business goals. * Convey CJ's value proposition, functioning as point of escalation partners joined to advertiser programs. * Define platform feature and capability enhancements as a product collaborator on behalf of advertisers. * Grow CJ client revenue and accurately forecast revenue growth and identify potential. * Develop and share best practices, content, and tools to be used by clients and/or published in CJ's Support Center, Blog, and other marketing collateral. * Lead collaboration with cross-departmental teams to identify and troubleshoot complex program management and technical challenges. * Mentor Associates- coach, provide guidance, and best practices to help team members succeed at CJ Qualifications What we look for: * Bachelor's Degree or commensurate work experience * 5 plus years of experience working in a marketing role-ideally digital performance marketing * Capability to develop thoughtful strategies to grow advertiser programs * Strong written and verbal communication and relationship skills * Ability to work cross functionally with Product, Analytics, Accounting and Technology teams to accomplish client objectives * Deliver high quality service and results to clients while delivering against CJ financial expectations * Proven leadership and coaching skills * Critical thinker and creative problem solver - you are able to influence/develop/negotiate account strategies that incorporate affiliate marketing best practices * Passion for innovation and technology * Proficient knowledge of the Microsoft suite of products, including Windows, Word, Excel, and PowerPoint Additional information This is a hybrid role requiring 3 days a week in office. CJ is the leader in Performance Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide modern solutions, strategies and support to deliver high quality results for our clients. We work in an enthusiastic, collaborative team setting that values outstanding performance. We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think creatively, and drive resourceful growth, for our clients-and ourselves. We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically. We pride ourselves in having a workplace environment that values both work and play. Why Our Workplace Stands Out Apart from offering competitive salaries, 401K matching, wellness programs, and comprehensive medical, dental, and vision coverage, we provide: * Flexible time off without the hassle of accrual * A generous number of paid holidays * Company-sponsored team-building events * An Employee Referral Program * Annual recognition awards * Hybrid work arrangements for optimal work-life balance * Parental bonding leave * Backup care options for children and elders * An employee discount program * International SOS program for global support * Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment …and those are just a few of our great perks! Come join us and see what makes our company a great place to work. If you require accommodation or assistance with the application or onboarding process specifically, please contact *****************************. Compensation Range: $73,910 - $101,200 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/21/25. All your information will be kept confidential according to EEO guidelines.
$73.9k-101.2k yearly 18d ago
Commercial HVAC Service Supervisor
BMI Mechanical, Inc. 4.3
Customer service manager job in Oxnard, CA
Job Description BMI-PacWest, Inc. has a long tradition of excellence, proudly serving its customers for over 100 years!! We continue our legacy by providing high-quality preventive maintenance and commercial HVAC services throughout California and the Central Coast. In 2014, our company was honored as the "Family Business of the Year" at the Annual California Family Business Awards. We are seeking a dedicated Commercial HVAC Service Supervisor to join our growing team in Ventura, CA. In this role, you will provide technical support to technicians in the field, job site leadership, and day-to-day management to ensure that our service teams deliver outstanding work safely, efficiently, and to the highest standards of quality. This position requires to be on-call during after hours and on weekends if necessary. Main Job Duties: Lead and support a team of Service Technicians in the field. Repair, maintain & install commercial HVAC equipment Check on accounts and inspect work being performed Provide field service reports to the Operations Manager Oversee service projects from start to finish Take calls after hours and weekends as necessary. Ensure projects are completed on time, within budget, and meet planned gross profit goals. Ensure compliance with all codes, standards, and safety regulations. Support sales efforts by identifying opportunities, generating leads, and assisting the sales team when needed. Our Benefits: 88% Employer Covered Medical & Dental Insurance for Employee 88% Employer Covered Medical & Dental Insurance for Dependents after 3 years' service 25% 401K Match with an Annual Discretionary Gift Company-paid life insurance 9 Paid Holidays throughout the year Paid Time Off: 1 week in year 1, 2 weeks in year 2, 3 weeks following 10 years of service Company take-home vehicle and fuel card Company credit card for operations use Pay Scale: $45-$60 per hour, depending on experience Required Qualifications: HS diploma or equivalent Associate degree or Technical/Business training is a plus 7+ years of hands-on commercial HVAC experience EPA Universal and 508 certifications are required A2L refrigeration knowledge is a plus Managerial experience is preferred Ability to plan, prioritize, and direct complex projects and teams. Excellent leadership, problem-solving, and communication skills. Commitment to outstanding customer service and long-term relationship building.
$45-60 hourly 3d ago
Member Experience Manager
EŌS Fitness 3.9
Customer service manager job in Oxnard, CA
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staﬀ while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the ﬁrst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oﬀering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reﬂects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the ﬁtness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proﬁciency with ﬁtness management software, social media platforms, and Microsoft Oﬃce Suite. Knowledge of ﬁtness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certiﬁcation within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. California Pay Range $41,000 - $74,000 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$24k-34k yearly est. Auto-Apply 21d ago
Customer Experience Coor
Marshalls of Ca
Customer service manager job in Santa Barbara, CA
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 900 State Street Location: USA Marshalls Store 1116 Santa Barbara CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$17.5-18 hourly 60d+ ago
Assistant Construction Customer Service Manager
Crownco Inc.
Customer service manager job in Santa Clarita, CA
CROWNCO INC. is an established and growing general contractor in the Residential Development industry since 2008 (CSLB Lic. 911414). We strive to create builder solutions through quality workmanship and superior customer service. Crownco Inc. has locations throughout Southern California and we are looking to add more to our existing teams. Currently, we are searching for motivated, reliable, and professional individuals to fill the Assistant Customer Service Manager positions in the Valencia office location. JOB SUMMARY The Assistant Customer Service Manager assists and participates in the conceptual development of a construction project. They assist the Customer Service Manager with scheduling, and implementation of a project. This consists of scheduling each project in logical steps and budgeted time required to meet deadlines. They are responsible for coordinating with specialty contractors that may be required to complete each project. The Assistant Customer Service Manager assists in inspecting and reviewing projects to monitor compliance with safety codes and other regulations. SUPERVISORY RESPONSIBILITIES All assigned field employees report directly to this position in the absence of the Customer Service Manager. GENERAL EXPECTATIONS Employees are expected to follow Crownco's Employee Handbook that will protect the interests and safety of all employees, the company, and our clients. All field employees are required to have a working phone and management will be provided a company phone. All employees are required to have access to email. DUTIES & ESSENTIAL JOB FUNCTIONS - Assist with scheduling jobs between homeowners and clients. - Assist managing warranty jobs as assigned. - Daily supervision of projects and employees/direct reports as assigned in Customer Service Manager's absence. - Assist with overseeing water intrusion testing. - Weekly review of invoices in Customer Service Manager's absence. - Contact employees daily by phone and email to schedule daily work operations. - Assist manager with generating or reviewing invoices for jobs completed. - Conduct safety inspections as assigned. - Problem solving and client liaison with homeowners and/or clients. - Correspond with insurance providers and TPA's. - Follow 6 Step Procedures. - Review resumes and assist with interviews. - Daily, weekly, and, monthly contact with clients. - Receive and direct EMS after-hours call. - Contact Reps and update aging. - Homeowner satisfaction survey follow-ups. - Evaluate new projects and warranty jobs. - Review and approval of subcontractors work orders and invoices. - Review employee daily work order, time sheets and materials purchases. - Daily review of employee's paperwork. - Follow up on late paperwork. - Employee scheduling assistance. - Send Manpower Thread with employees who aren't scheduled. - Assist with invoicing and remediation invoicing. - Complete weekly expenses reports for company credit cards and fuel cards. - Maintain and submit paperwork at a billing level that equates to 50% billable 50% office time. QUALIFICATIONS High school diploma or GED preferred, or will accept equivalent work experience. Ability to use basic hand and trade tools. Ability to match paint for interior drywall and exterior trim. Minimum 5-years hands on journeyman experience. General construction/contractor knowledge is a PLUS! Valid driver's license and auto insurance. Reliable transportation to and from work. Ability to successfully pass pre-employment drug screening & background check. Must be authorized to work in the U.S. ( Crownco participates in E-Verify ) PHYSICAL REQUIREMENTS Ability to work full-time in the outside elements (heat & cold). Ability to climb stairs, scaffolding, ladders, bend, stoop, crawl, squat, reach and move 6+ hours at a time. Ability to lift, move, and/or carry items which may be in excess of 50 lbs. Finger dexterity and mobility to walk on uneven terrain. BENEFITS PTO Health insurance Dental insurance Vision insurance 401k plan Paid holidays Job Title: Assistant Customer Service Manager Department: Warranty Hourly Range: DOE Status: Full Time/Hourly (non-exempt) Shift Hours: Varies per job but usually 8 hour shifts Monday - Friday with possible overtime Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO In accordance with state and federal laws, Crownco Inc. EEO policy prohibits unlawful discrimination, harassment, intimidation, or coercion in employment, and provision of services based on age (over 40), race, sex, color, religion, national origin, political affiliation, ancestry, marital status, sexual orientation, pregnancy, childbirth or related medical condition, or disability. Crownco Inc. is also fully committed to protecting employee rights under the Family Medical Leave Act (FMLA) and the California Family Rights Act (CFRA).
$33k-42k yearly est. Auto-Apply 60d+ ago
Supervisor, Selling Services, Camarillo Oulet
Client Careers Site
Customer service manager job in Camarillo, CA
The Supervisor of Selling Services represents the brand image and is responsible for being a product knowledge expert, providing outstanding customer service, building individual sales volume, establishing and maintaining customer relationships, working effectively with other team members while demonstrating consistent adherence to Company standards and procedures. In addition, handling opening/closing procedures and maintaining store security, visual, merchandising and housekeeping standards. Responsibilities: Lead by example in creating a professional and customer centric selling environment by supporting the service and operational needs of the store Maintain and build brand image by providing product knowledge and guidance on client development to Sales Associates Actively seeks input from customers to measure satisfaction and ensure consistent adherence to service standards Ensure merchandise is presented following corporate visual, marketing, and operational directives & standards Identify and communicate customers' requests and merchandise opportunities to the Store Manager. Lead the set up and daily organization of new deliveries/stock room functionality Create a safe and hazard free environment for sales team and clients Establishment of systemic procedures for effective management of shop supplies Fill in and support selling and servicing process as primary priority Liaise with IT, Accounting, Warehouse/Distribution for all operational escalations Manage in-stock availability for all ongoing replenish inventory Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition Maintain security codes (access to secure information, alarm system, safe and administrative codes) within the store to ensure safety of customers, colleagues, and merchandise Follow opening and closing store procedures (disarm or reset alarm system, ensure store is clean, presentable & organized, and cash drawer is counted) Balance cash drawer and log any cash drops - report any discrepancies in cash or missing credit card receipts Desired Background: Bachelors' Degree Experience: 3+ years' experience of premium to luxury selling environment Existing client base/ book preferred Skills: Ability to handle all service experiences in a positive and customer centric manner Strong customer service and communication (verbal and writing) skills Proficiency in utilizing available technology Ability to work evenings, weekends and holiday schedules Base Pay Range: The base pay range for this position is $26.00 - $28.00 hourly. Base pay offered may vary depending on skills, experience, and location.
$26-28 hourly 54d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in San Buenaventura, CA?

The average customer service manager in San Buenaventura, CA earns between $40,000 and $136,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in San Buenaventura, CA

$74,000

$40,00010%

$74,000Median

$136,00090%

Job type you want

Full Time

Part Time

Internship

Temporary

Zippia Careers
Executive Management Industry
Customer Service Manager Jobs
Locations
San Buenaventura, CA
Customer Service Manager San Buenaventura, CA Jobs

Customer service manager jobs in San Buenaventura, CA - 375 jobs

General Manager

General Manager

Customer Service Lead

Store Manager

Manager, Customer Experience

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Experience Manager

Supervisor, Customer Services

Customer Service Manager - State Farm Agent Team Member

Service Manager / Fixed Operations Manager

Client Growth Strategy Manager

Commercial HVAC Service Supervisor

Member Experience Manager

Customer Experience Coor

Assistant Construction Customer Service Manager

Supervisor, Selling Services, Camarillo Oulet

Learn more about customer service manager jobs

How much does a customer service manager earn in San Buenaventura, CA?