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Customer service manager jobs in San Buenaventura, CA

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  • Store Manager

    Lacoste

    Customer service manager job in Camarillo, CA

    At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign. An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of it areas of expertise, from garment factory to omnichannel distribution. At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments. Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences. Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant and Tecnifibre (*********************** Essential Job Responsibilities: LEADERSHIP: Lead store team to drive sales through training and coaching. Exemplify your sporting spirit and create an outstanding service culture. Provide constant feedback and coaching to improve your team's skills and sales results. Identify and recruit associates who are passionate about sales and customer service. Develop team members with leadership and other abilities for succession planning. Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies. Set goals for each team member for the achievement of Company KPI's ( Manage team member's performance through regular evaluation SELLING: Execute plan to achieve and exceed Lacoste's sales plans and profitability goals. Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations. Proactively make suggestions based on analysis that will positively impact the business. Ensure maximum overall bottom line profitability by analyzing store P/L results and identify opportunities for improvement. Set measurable performance standards and goals based on Company's expectations and metrics. CUSTOMER SERVICE: Create an environment focused on the customer experience. Ensure that each team member is knowledgeable about the Lacoste lifestyle. Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele. Embrace local community groups and mall management to generate PR opportunities that showcase our Brand Vision and sporting spirit. This may include hosting special events, sponsorships, participating in fashion shows and editorial placements as directed and with the express approval of corporate management. OPERATIONS: Plan and manage payroll hours and schedule to meet business needs. Control expenses (including payroll) within planned budget. Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention. Protect store assets and inventory. Manage new receipts, transfers, markdowns, back stock and fill-ins. Requirements/Qualifications: At least four to six years management experience in the apparel industry (depending upon the volume of the business) with a proven track record of successfully managing a team. Tenacious desire to inspire others and lead a culture of customer service champions. Expertise in store operations. Training, interviewing, planning, organizational, and performance management skills. Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity. Technically savvy Audacious attitude Sporting Spirit - must possess a competitive edge and drive to meet goals Innovative thinker that will drive our brand forward. Core Values and Traits: Play as One Team: Showing respect towards everyone Commitment for the team's work and decisions Play with Elegance: Striving for excellence Treating others with fair play and humility Play by Daring: Having the courage to speak up, experiment and take initiative To explore new opportunities Play with Tenacity: Constantly seek continuous improvement Learning from our failures At Lacoste, we're committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values. Equal Opportunity Employer: At Lacoste, we're committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.
    $40k-68k yearly est. 1d ago
  • Customer Service Manager

    Job Listingsitt Inc.

    Customer service manager job in Santa Clarita, CA

    About ITT: ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life. Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations. Our businesses are organized in three distinct segments, each based around our core engineering DNA: Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj. Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone. Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. Position Summary The Customer Service Manager (CSM), under the direction of the Director(s) of Sales is responsible for all inside sales activity related to the Orders and Shipment of ITT Aerospace Controls products to the worldwide customer base. The CSM is responsible for leading and coaching the broader based customer service team to maximize their effectiveness in building long term customer relationships. The CSM will coordinate work between the customer service group and the other Functional Leads, to make sure all parties are aware of customer requirements as they pertain to individual orders and long term customer growth. Essential Responsibilities Customer Relationship Management Build customer trust through consistent communication, realistic commitments, accurate information, and positive results. Serve as the voice of the customer (VOC) internally, track and present Customer Scorecards. Maintain proactive communication and transparency on order status, risks, and resolutions. Customer Solutions Remains calm and constructive in emotionally charged interactions with customers and delivers unwelcome news objectively with the appropriate sensitivity. Identifies and drives options that support ITT's strategy/business goals as well as customer needs. Negotiates mutually beneficial solutions for the customer and ITT by leveraging his/her understanding of the Customer's business as well as ITT's strategy. Collaborate with internal and external partners to resolve issues and drive optimal outcomes. Communicate customer impact to internal teams to ensure urgency and alignment. Support strategic pricing and planning to meet corporate profit goals. Supports the Corporate Strategic planning process. This includes the corporate plan, the plans for specific markets and the tactical plans that fall out of the various market plans. Provide customer insights to Sales to enhance relationships and identify opportunities. Drives continuous improvement into the Customer Service function and related processes. Sales and Financial Goals Provides customer intelligence to Sales partners that will help them drive sales and improve the customer relationship. Ensure timely, accurate and compliant quotes, order entry, and issue resolution. Leads team to follow order status and proactively identifies and mitigates risks before they impact the customer or ITT. Support resolution of payment issues and bad debt recovery. Leverages knowledge of the customer and market to identify opportunities and provide competitive prices and lead times to close sales opportunities. Leadership/ Supervisory Responsibilities Lead and manage the customer support team to ensure high-quality service delivery. Develop and implement customer support strategies aligned with business goals and regulatory requirements. Communicates the ITT vision and motivate people toward that vision. Foster a collaborative, accountable and empowered team culture. Practices appreciation and gratitude by promoting team accomplishments and by being committed to others' success. Champions new approaches or opportunities and demonstrates integrity by adhering to commitments. Align organizational structure with business objectives. Develops an organizational structure, process and work environment that support core ITT values and enable business results for ITT and its customers Position Requirements EDUCATION and/or EXPERIENCE A bachelor's in business or technical degree; MBA is desirable. Four to ten years related experience and/or training; Strong understanding of aerospace systems, components, and regulatory environments. LANGUAGE SKILLS Ability to read, analyze, and interpret technical journals, financial reports, and legal documents; the ability to respond to inquiries or complaints from customers or members of the business community; the ability to write presentations and articles that conforms to prescribed style and format; the ability to effectively present information to senior management and customers MATHEMATICAL/REASONING SKILLS The incumbent should have the ability to work with mathematical concepts such as probability and statistical inference, the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. The incumbent should have the ability to define problems, collect data, establish facts, and draw valid conclusions. COMPUTER SKILLS Must be proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports. Must possess ERP system knowledge. TRAVEL DEMANDS Willingness and ability to travel as required. Minimal Travel is a requirement of this position. OTHER REQUIREMENTS This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. #LI-RL1 Equal Pay Act Statement We aim to pay our ‘ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what' they accomplish, but also on ‘how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range $116,900 - $174,700 Not ready to apply? Connect with us for general consideration.
    $116.9k-174.7k yearly Auto-Apply 2d ago
  • Social Media, Customer Support Manager

    The Walt Disney Company 4.6company rating

    Customer service manager job in Santa Monica, CA

    Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's direct-to-consumer (DTC) experience through strategic hard work and determination. Disney's Viewer Experience Team is seeking a passionate and experienced Social Care Manager to oversee operations across social media support channels (Twitter, Facebook, AppFollow) for Direct-to-Consumer (DTC) platforms, including Hulu and Disney+. The ideal candidate will be highly knowledgeable in social media engagement, moderation strategies, possess a strong passion for the viewer journey in the social media space, and have experience in reporting and performance analysis. As the Social Care Manager, you will lead a team of Social Media Moderators, Specialists, and outsourced agents, ensuring high-level performance from contracted agents and our in-house team through quality and performance management. You will be responsible for analyzing performance data, overseeing our brand presence, and ensuring the consistent representation of our brand voice across all public-facing interactions. The role also involves close collaboration with cross-functional teams, including BPO partners, to ensure continued accountability for key performance metrics and identifying opportunities for operational improvements. *This role is on-site in Santa Monica, CA, San Antonio, TX, and/or New York, NY What You'll Do: Lead and motivate a team of Social Media Moderators, Specialists and external partners Conduct one-on-ones with direct reports to track progress, provide feedback, and support professional growth. Manage social quality assurance programs to measure and improve the performance of internal and external teams Enforce key performance metrics, including service levels, agent/operational productivity, and response times across Hulu, Disney+ Manage team schedules, shift bids, and coverage to meet business needs Build and manage relationships with third-party technology partners to ensure platform updates and improvements are in sync with social support needs. Provide guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events). Ensure that Hulu and Disney+'s tone and voice are consistently reflected in all social media interactions, especially during crisis moments. Support proactive posting strategies during outages, live events, and other company events to ensure clear communication with viewers. Use data to drive decisions and continuously enhance the customer experience through social channels. Other duties as assigned to meet the evolving needs of the team and business. What You'll Need: Bachelor's degree or equivalent professional experience. 3 years' experience managing a team, with a proven ability to inspire and develop team members 5+ years' experience in social media customer support or a related field Experience in social quality management processes and tools to assess and improve service quality Experience using social tooling (ex: Sprout, Sprinklr, Social Studio) and analytics systems to measure and improve the customer experience. Experience in reporting, data analysis, and the use of reporting tools (e.g. Tableau, Adobe Analytics etc.) Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends. Ability to analyze performance data and implement process improvements Nice-To-Haves: Proven experience managing remote teams and/or international teams Experience defining and measuring individual and team-based performance for customer service organizations Proficiency in Microsoft Outlook, JIRA, Salesforce, Google Sheets/Docs, and Airtable. Ability to thrive in a fast-paced, ever-evolving environment. Strong customer empathy and a passion for delivering exceptional experiences via social media A proactive problem solver with a strategic mindset. Content creation experience Bilingual or multilingual The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in CA is $103,500.00 to $138,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Direct to Consumer Job Posting Primary Business: Viewer Experience Primary Job Posting Category: Fan Relations Employment Type: Full time Primary City, State, Region, Postal Code: Santa Monica, CA, USA Alternate City, State, Region, Postal Code: USA - NY - 7 Hudson Square, USA - TX - 4511 Horizon Hill Blvd Suite 200 Date Posted: 2025-07-10
    $103.5k-138.8k yearly Auto-Apply 60d+ ago
  • Customer Success Manager

    Unwrap

    Customer service manager job in Santa Barbara, CA

    Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap. We are hiring a Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set. As a Customer Support Manager at Unwrap, you'll own relationships across a wide range of customers-from startups to Fortune 500 companies-ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support. In addition to direct account management, you'll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You'll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes. Who We Are Unwrap.ai is on a mission to fill the world with products people love. We're helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors. We're currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love. Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application. What You Bring You have 2-5 years of experience in a customer success or account management-related role-ideally in SaaS or AI-driven products. Proven track record of delighting customers and driving customer retention, renewals, and expansion. You're a strong communicator who can break down complex ideas for both technical and non-technical audiences. You are curious, empathetic, and able to handle challenging situations with grace. You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale. You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers' experience. Located in or willing to relocate to Santa Barbara and excited about working in-person. What you get Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success. Significant, potentially life-changing equity. Report directly to the Head of Customer Success. Ability to rapidly advance your career alongside company growth. Collaborate with experienced teammates, entrepreneurs, and advisors.
    $102k-166k yearly est. Auto-Apply 60d+ ago
  • Customer Success Manager

    Kixie

    Customer service manager job in Santa Monica, CA

    At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever. Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member's contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you! Currently, we are looking for a Customer Success Manager, to join our team! This position is in-office, not remote, as we're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. You'll work closely with customers to ensure they're seeing value, staying engaged, and achieving their goals with our platform. You'll play a key role in driving retention, building strong relationships, and identifying opportunities for growth. This is a great opportunity to develop your career at a fast-growing tech startup while honing valuable customer success skills. We're looking for someone with 1-2 years of experience in a client-facing role who's excited to make a real impact. Responsibilities Build and maintain strong relationships with key customers to drive retention, adoption, and expansion. Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI. Map product features to customer goals, uncover upsell opportunities, and promote best practices. Deliver impactful onboarding, training, and ongoing enablement to ensure long-term product success. Collaborate cross-functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs. Use data insights and health metrics to forecast renewals and drive proactive engagement strategies. Requirements Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results. Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction. Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement. Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training. Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change. Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships. Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges. Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle. Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor's degree Role Schedule: 6am - 2PM PST (Subject to change) Benefits and Perks Comprehensive medical, dental, and vision insurance Unlimited paid time off (PTO), sick leaves, and paid holidays A pet-friendly office so your furry friends can be part of your workday Complimentary parking in our secure garage Opportunities to learn everything there is to know about tech startups and developing your CS skills A collaborative, dynamic, and supportive team environment
    $99k-162k yearly est. Auto-Apply 60d+ ago
  • Customer Success Manager

    Medput

    Customer service manager job in Santa Monica, CA

    MedPut is an innovative SaaS based employee benefit program that provides interest-free financing and bill negotiation services for any out-of-pocket healthcare expenses. MedPut is growing rapidly and our customers' success is at the core of everything we do. We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and continued success of MedPut. The CSM will be the key champion for existing MedPut customers, whose goal is to provide an optimal user experience to ensure renewals, while identifying new business opportunities. Job Description What You'll Do The CSM will be involved in all aspects of support, account management, product demonstrations, existing customer education and new business development. Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to product offering. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support. Generate new business opportunities through tradeshows and conferences. Demonstrate the platform to prospects as well as existing customers. Represent the voice of the customer to provide input into the product roadmap, marketing and sales process. Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value. Collaborate with cross-functional MedPut teams (Sales, Product, Marketing & Development) to address customer requirements and feedback. Measure customer engagement and execute strategies to drive maximum ROI. Identify opportunities for customers to act as MedPut advocates (e.g. testimonials, case studies). Qualifications What We're Looking For 3-5 years experience in Customer Success, Account Management, Strategic Services or related areas; selling to and serving customers while making them immensely successful in terms of increased adoption and delivering value. Experience building and maintaining relationships, while driving engagement as well as renewals. Empathetic, positive attitude with a desire to help customers reach their goals. Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels. Fanatical about customer success and tenacious at driving long-term customer value. Team player with the highest level of integrity, who will continue to improve the way MedPut serves its customers. Excellent communication and interpersonal skills. Ability to work independently and to deliver on detail as well as strategy. Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting. Experience in employee benefits is a plus but not required. Fluent in Spanish is a plus but not required. Additional Information All your information will be kept confidential according to EEO guidelines.
    $99k-162k yearly est. 20h ago
  • Customer Success Manager

    Barkback 2.9company rating

    Customer service manager job in Santa Barbara, CA

    barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience. Job Description barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses. As the customer success manager, you will: Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support. Arrange for in-store promotional materials to promote the barkback program. Identify opportunities for businesses to engage their customers on barkback. Share best practices to get immediate value from barkback. Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products. Qualifications This is an extremely impactful role for the driven individual. You understand our customers and know how to motivate them to get started on barkback. Minimum 2 years experience in customer facing role. Proven track record of achieving goals. Excellent interpersonal skills working with a variety of personalities. Comfortable balancing the demands of multiple customers. Highly organized and detailed oriented. Available to work from our amazing downtown Santa Barbara offices. Additional Information Bring your ideas of how you can grow barkback!
    $94k-146k yearly est. 20h ago
  • Supervisor, Customer Service - Pac Sales

    Best Buy 4.6company rating

    Customer service manager job in Santa Clarita, CA

    The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store. This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience. Responsibilities include: * Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily * Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable * Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable * Manages Alerts and Qs daily to ensure no customer disappoints * Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions. * Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store * Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable * Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards * Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists * Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully * Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner Basic Qualifications: * 1+ yrs Management or Supervisory experience * 1+ yrs Sales or Customer Service experience Preferred Qualifications: * 1+ Yrs Retail experience * 1+ Yrs Appliance or Luxury Products experience Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1011783BR Location Number 001721 PAC Valencia CA Store Address 29011 The Old Road$17.81 - $26.35 /hr Pay Range $17.81 - $26.35 /hr
    $17.8-26.4 hourly 2d ago
  • Customer Success Manager, Enterprise

    Impact Technologies 4.5company rating

    Customer service manager job in Santa Barbara, CA

    About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ years of customer success/relationship experience, preferably B2B Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Experience with Affiliate and performance marketing Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI-NewYork,NewYork_Hybrid #LI-Santa_Barbara
    $80k-95k yearly Auto-Apply 6d ago
  • Aesthetic Experience Manager - San Fernando Valley

    Evolus 4.2company rating

    Customer service manager job in Santa Clarita, CA

    Description Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking a passionate and results-driven Aesthetic Experience Manager to join our high-performing field sales team. In this critical role, you will act as a strategic partner to both current and prospective customers across various specialties, promoting the Evolus aesthetics portfolio with expertise and enthusiasm. Reporting to the Regional Sales Manager, you will lead sales efforts in your territory-cultivating relationships, identifying new opportunities, and consistently exceeding sales objectives. Your ability to deliver compelling product insights, strategic pricing, and tailored promotional solutions will be essential in driving success and enhancing the Evolus customer journey. This is an exciting opportunity to make a meaningful impact in a growing organization, while shaping the customer experience and contributing to the success of our field sales team. At Evolus, you'll be part of a team that values collaboration, creativity, and continuous growth. You'll work on some of the most exciting challenges in the aesthetics industry, with a company that recognizes and rewards impact. If you're eager to contribute to a bold vision-and help build a brand like no other-this is your opportunity to shine. Essential duties and responsibilities where you'll make the biggest impact… Meet or exceed established sales quotas and performance metrics. Drive direct sales of our innovative aesthetic products within an assigned territory through execution of sales strategies, promotional campaigns and educational events. Represent the Evolus brand with professionalism, integrity, and a deep understanding of our value proposition. Accurately and promptly complete all administrative responsibilities, including expense reports, sales tracking, and other required documentation. Maintain consistent follow-up with customers throughout the sales cycle to foster strong, long-term relationships. Conduct regular in-person and virtual meetings with customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling. Effectively manage territory and sample budgets, ensuring all spending aligns with corporate guidelines and expectations. Stay current on all relevant clinical data, product updates, and industry trends to serve as a reliable resource for customers. Collaborate with customers to plan, coordinate, and execute promotional activities that drive brand awareness and product adoption. Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures Perform ad-hoc project requests and additional duties when assigned This is a field-based position in Sherman Oaks, Tarzana, Encino, Burbank, Northridge, Granada Hills, Santa Clarita, Valencia, Bakersfield and the surrounding area. No relocation assistance provided Other duties as assigned Qualifications and Skills You'll Bring to the Team… Bachelor's degree or equivalent work experience Valid driver's license Excellent analytical, problem solving and organizational skills Strong interpersonal and teamwork skills Effective verbal and written communication skills Technically savvy with the ability and desire to embrace new and necessary applications Willingness and ability to travel up to 50-75% of the time, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings. Preferred Qualifications… 5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred. Candidates with less experience but a strong aptitude for sales, a passion for aesthetics, and a track record of high performance in consultative or relationship-based sales roles are encouraged to apply. Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships. Experience working in fast-paced, entrepreneurial environments with the ability to adapt quickly and take initiative. Comfort with clinical education, promotional activities, and engaging multiple stakeholder types (e.g., physicians, office managers, staff). Compensation & Total Rewards This is an Exempt position. The expected pay range for this position is $110,000. You are eligible for a sales incentive compensation terms and conditions apply. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more. We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ********************** or reach out to mailto:[email protected] .
    $110k yearly Auto-Apply 44d ago
  • Client Manager

    Trucordia

    Customer service manager job in Westlake Village, CA

    Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”? We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description Duties and Responsibilities: Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight. Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions. Oversee onboarding of new accounts, including collection and analysis of underwriting data. Troubleshoot complex client issues, working with underwriters and internal teams to resolve problems efficiently. Manage endorsements, claims inquiries, audits, and other service items with high attention to detail. Utilize AMS360 to maintain comprehensive, accurate client records and document all servicing activities. Mentor or support more junior account team members as needed. Stay informed on industry trends, product offerings, and regulatory changes impacting clients. Qualifications 3-5 years of experience in insurance account management, preferably in both Property & Casualty and Life & Health lines. Proven ability to manage a book of business and build long-term client relationships. Strong understanding of carrier underwriting guidelines and coverage forms. Excellent communication, negotiation, and problem-solving skills. Proficient in AMS360 or comparable agency management systems. Active insurance license(s) in applicable lines (P&C and/or L&H) required. Detail-oriented with strong time management skills and the ability to work independently. Additional Information Please see our company Benefits: Medical, Dental, Vision Life and AD&D insurance FSA / HSA Commuter & Child Care FSA Cancer Support Benefits Pet Insurance Accident & Critical Illness Hospital Indemnity Employee Assistance Program (EAP) 11 Paid Holidays Flexible PTO 401K Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
    $88k-143k yearly est. 9d ago
  • Customer Experience Manager

    Amerihome Mortgage Company 4.0company rating

    Customer service manager job in Westlake Village, CA

    Job Title: Customer Experience Manager What you'll do: As a Senior Servicing Analyst you'll be involved in a variety of loan servicing related functions spanning from loan boarding to default liquidation. You'll support AmeriHome's strategy of using sub-servicers by performing a mix of daily production tasks and oversight activities over processes outsourced to subservicing vendors. You'll support Loan Servicing functional areas or processes which may entail daily interactions with borrowers, counterparts at the sub-servicing vendors, as well as internal and external business partners. * Ensure all servicing tasks, inquiries and/or complaints are worked to a resolution in a timely manner and with effective service to our customers. Identify opportunities to improve various areas within Loan Servicing and recommend solutions. * Review, research, process, and respond to servicing inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing. * Investigate and resolve a variety of complex servicing issues spanning from loan boarding to default liquidation at the operational level. What you'll need: * 5+ years of related experience. * High school diploma required. * Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services. * Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. * Intermediate to advanced knowledge of loan servicing. * In-depth knowledge of applicable servicing function preferred. * Advanced experience with Microsoft Word and Excel. * Advanced speaking and writing communication skills. Compensation: Salary range for new hires is generally $84,045.00 - $103,000.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email ************************** or call ************. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation
    $84k-103k yearly Auto-Apply 60d+ ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Santa Barbara, CA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay Range: $43,000 - $49,000 Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoymorespend We can recommend jobs specifically for you! Click here to get started.
    $43k-49k yearly Auto-Apply 47d ago
  • Customer Success Manager

    Evpassport

    Customer service manager job in Santa Monica, CA

    EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services. We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses. EVPassport is changing the EV Charging experience, and we want you to help build it. Your Job Opportunity EVPassport is seeking a talented Customer Success Manager to join our team. In this critical role, you'll be the primary relationship owner for a portfolio of EVPassport's commercial and enterprise customers, guiding them from installation to long-term value realization. You will act as a trusted advisor, taking full ownership of the customer journey and collaborating extensively with internal teams to ensure a seamless experience. If you are passionate about building lasting customer partnerships, thrive on solving complex problems, and excel in a fast-paced environment, we want to hear from you. You will: Own the full lifecycle for a diverse book of enterprise accounts, including onboarding, implementation, adoption, retention, and expansion. Build trusted, long-term relationships with senior stakeholders, becoming their go-to strategic partner for all things EV charging. Act as the central point of contact for your customers, taking full ownership of issues from diagnosis to resolution. You'll coordinate solutions by collaborating with internal teams like Sales, Deployment, Product, and Support. Demonstrate a relentless commitment to responsiveness, acknowledging customer inquiries within 24-48 hours and proactively communicating project milestones and resolutions. Ask thoughtful questions to uncover root causes, not just symptoms, and transform customer problems into moments that build trust and add value. Show initiative in improving our processes; you won't just put out fires but will be resourceful in finding and documenting scalable solutions. Deliver clear, confident, and engaging customer communications, from kickoff calls to executive-facing business reviews, translating technical concepts into business-friendly language. You Have: 5+ years of experience in Customer Success, Account Management, or a similar relationship management role. A background in B2B SaaS, mobility, real estate tech (proptech), or infrastructure services is strongly preferred. Experience managing enterprise accounts in sectors like multifamily, hospitality, parking, or corporate real estate is a significant asset. A natural talent for building relationships, with a proactive, "pick up the phone" approach to customer engagement. You're comfortable being the primary, accessible point of contact for your clients. Exceptional problem-solving and critical-thinking skills. You have a demonstrated history of turning complex customer escalations into wins. A strong sense of ownership and autonomy. You operate with a "no pass the baton" mentality, thrive on finding answers, and don't wait for instructions. Excellent executive-facing communication and presentation skills. The ability to thrive in a fast-paced, scaling startup environment and a genuine motivation for EVPassport's mission and ESG impact. It's a Plus: Knowledge of electric vehicles (EVs) and charging dynamics. Experience and enthusiasm for thriving in a fast-paced, scaling startup environment where collaboration and initiative are key. Salary: $75,000-$100,000+ applicable variable compensation potential | Placement within this base salary range depends upon several factors, including prior relevant job experience and skill set. This will be an in person position. Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions. For additional information on EVPassport, please visit *************************** Our Values: EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values: Customer Obsessed - Relentlessly focused on delivering seamless experiences. Trust by Default - Acting with transparency and integrity. Own the Outcome - Taking full responsibility for delivering results. Growth Mindset - Continuously learning, improving, and embracing challenges. Anything is Possible - Challenging conventional thinking to drive innovation. Practice Kindness - Building a culture of respect, collaboration, and mutual support.
    $75k-100k yearly Auto-Apply 5d ago
  • Service Manager / Fixed Operations Manager

    Motorsports of Valley

    Customer service manager job in Calabasas, CA

    ←Back to all jobs at MOTORSPORTS OF VALLEY LLC Service Manager / Fixed Operations Manager The Service Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of MHD performance targets. This individual is responsible for the hiring, training, and development of all service personnel. The Service Manager serves as the liaison between the store and Operations, ensuring compliance to all company policies and procedures. The Service Manager reports to the General Manager for day-to-day issues ESSENTIAL FUNCTIONS AND DUTIES Service Staff Recruiting, Training and Development Staff department in-order to optimize customer opportunities and productivity. Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process. Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs. Develop staff by setting and communicating performance/production expectations, monitoring performance, Identifying development needs, coaching, and mentoring. Customer Engagement Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. Inspect repair orders daily for legibility, accuracy and legality. Ensure that all manufacturer policies and procedures are followed. Manage the administration, tracking and follow-up required to stay current on warranty, receivables, and service contracts. Read, understand and take action to generate maximum revenue and control expenses. Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees. Administrative Functions Hold daily and monthly staff meetings as required covering key information. Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate, and hold staff accountable to policy and procedure requirements and updates. Complete service department reporting and month-end procedures on time. Other administrative duties as required PERFORMANCE MEASUREMENTS PERFORMANCE EXPECTATIONS Flat Rate Hour Production Customer Satisfaction Index Service Net Profit Retention Customer Pay Labor Service Audit Ranking A ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES The following knowledge, skills and abilities are needed to be successful in this position: Teaching - skilled at teaching others how and why to perform their job. Presentation skills - ability to present information in a clear and professional manner. Time Management - manage one's own time and time of others Typing - ability to type efficiently Mathematics - using mathematics to solve problems. Accounting - knowledge of basic accounting principles PHYSICAL DEMANDS AND WORKING CONDITIONS Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place 1/3 of time up to 50 pounds. Working Conditions: Loud noise and exposure to outdoor weather conditions. Please visit our careers page to see more job opportunities.
    $82k-148k yearly est. 60d+ ago
  • Commercial HVAC Service Supervisor

    BMI Mechanical, Inc. 4.3company rating

    Customer service manager job in Oxnard, CA

    Job Description BMI-PacWest, Inc. has a long tradition of excellence, proudly serving its customers for over 100 years!! We continue our legacy by providing high-quality preventive maintenance and commercial HVAC services throughout California and the Central Coast. In 2014, our company was honored as the "Family Business of the Year" at the Annual California Family Business Awards. We are seeking a dedicated Commercial HVAC Service Supervisor to join our growing team in Ventura, CA. In this role, you will provide technical support to technicians in the field, job site leadership, and day-to-day management to ensure that our service teams deliver outstanding work safely, efficiently, and to the highest standards of quality. This position requires to be on-call during after hours and on weekends if necessary. Main Job Duties: Lead and support a team of Service Technicians in the field. Repair, maintain & install commercial HVAC equipment Check on accounts and inspect work being performed Provide field service reports to the Operations Manager Oversee service projects from start to finish Take calls after hours and weekends as necessary. Ensure projects are completed on time, within budget, and meet planned gross profit goals. Ensure compliance with all codes, standards, and safety regulations. Support sales efforts by identifying opportunities, generating leads, and assisting the sales team when needed. Our Benefits: 88% Employer Covered Medical & Dental Insurance for Employee 88% Employer Covered Medical & Dental Insurance for Dependents after 3 years' service 25% 401K Match with an Annual Discretionary Gift Company-paid life insurance 9 Paid Holidays throughout the year Paid Time Off: 1 week in year 1, 2 weeks in year 2, 3 weeks following 10 years of service Company take-home vehicle and fuel card Company credit card for operations use Pay Scale: $45-$60 per hour, depending on experience Required Qualifications: HS diploma or equivalent Associate degree or Technical/Business training is a plus 7+ years of hands-on commercial HVAC experience EPA Universal and 508 certifications are required A2L refrigeration knowledge is a plus Managerial experience is preferred Ability to plan, prioritize, and direct complex projects and teams. Excellent leadership, problem-solving, and communication skills. Commitment to outstanding customer service and long-term relationship building.
    $45-60 hourly 29d ago
  • Manager Core Operations and Services

    Logixbanking

    Customer service manager job in Santa Clarita, CA

    Responsible for managing the core banking, database management, and related systems and team to provide the best possible service for LFCU members and employees. Responsibilities Implements policies and procedures to provide the highest level of quality, reliability, and security for LFCU's primary computer system. Maintains and implements the scheduled completion of core banking system work. Oversees the database administration efforts, including analysis and implementation of on-premise and cloud solutions for IT initiatives and vendor-provided systems. Oversees system administration for the core banking system and adjacent systems to ensure secure, reliable, and efficient operations. Manages interchange of data between LFCU and its vendors effectively and securely. Works with peer LFCU teams and vendor partners on integration efforts Manages the performance and maintenance of systems and applications under management while maximizing system availability. Leads the business resumption planning and testing of core banking system and other relevant systems and applications under management, validates the adequacy of the plans, and adjusts plans to meet organizational RTO and RPO objectives. Analyzes and recommends the adoption of improvements to core banking and related system operations to improve accuracy, efficiency, and support of the Credit Union's goals. Responsible for Change Management on the LFCU core banking system and all related facilities/systems. Develops annual objectives and budgets and leads the department to accomplish approved objectives within the approved budgets. Development, quality, and quantity of work, and service to other employees and members. Fosters an atmosphere of cooperation and collaboration among department staff and with other departments. Manages relationships with vendors to ensure maximum benefit for the Credit Union, its members and to achieve departmental goals. Manages the services and relationships with the backup facilities and service providers. Identifies, analyzes, develops, and implements process automation solutions for core banking system and other departments. Oversees automated processes for operations, ensuring best security practices are followed, and automated process schedules and uptime are maximized. Selects, purchases, and implements hardware and software for Core Banking System used for the Credit Union's primary business. Qualifications Education Preferred 4 Year / Bachelors Degree Must have a Bachelor's degree in Business, Information Technology or Management Experience May have a combination of education and/or 4 or more years of directly related technical managerial experience. Knowledge, Skills & Ability Experience in a financial institution preferred. Should have experience using a personal computer and proficiency using MS Office products such as Excel, Word, PowerPoint, and Outlook, and Symitar Episys. Position requires flexibility to respond to after-hours incidents or emergencies. Must be willing to work occasional evenings, weekends, or holidays as job duties demand. On-call availability may be required. Disclaimer Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law. Pay Range USD $110,405.49 - USD $171,128.51 /Yr.
    $110.4k-171.1k yearly Auto-Apply 60d+ ago
  • PT Customer Experience Coordinator

    Tjmaxx of Ca

    Customer service manager job in Oxnard, CA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 271 West Esplanade Drive Location: USA TJ Maxx Store 0813 Oxnard CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $17.5-18 hourly 54d ago
  • Environmental Services / Custodial Operations Manager 1

    Sodexo S A

    Customer service manager job in Simi Valley, CA

    Role OverviewSodexo is seeing an Environmental Services / Custodial Operations Manager for Adventist Health Simi Valley. Adventist Health Simi Valley is a 136-bed acute care hospital in Ventura County, serving Simi Valley, Moorpark, Thousand Oaks, and the west San Fernando Valley. Founded in 1965, Adventist Health continues to grow and invest in their community by offering the latest and best medical care through its hospital and five clinics. They are nationally recognized for robotic surgery, neurology, cardiology, and patient safety. As a faith-based, not-for-profit hospital, Adventist Health is dedicated to caring for the whole person - body, mind, and spirit - with the highest standards of care. What You'll Domanage day-to-day environmental service (EVS) operations and team members motivate, coach, mentor and develop frontline staff and supervisors interact with customers, hospital staff, and visitors to ensure customer satisfaction deliver high quality patient services What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringcustodial and/or environmental service management experience demonstrated leadership skills and proven ability to foster culture, retain employees, and develop teamsa strong background in safety and sanitation compliancea passion for a high level of customer servicehealthcare experience preferred but not required Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
    $83k-149k yearly est. 11d ago
  • Customer Experience Coor

    Marshalls of Ca

    Customer service manager job in Santa Barbara, CA

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 900 State Street Location: USA Marshalls Store 1116 Santa Barbara CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $17.5-18 hourly 54d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in San Buenaventura, CA?

The average customer service manager in San Buenaventura, CA earns between $40,000 and $136,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in San Buenaventura, CA

$74,000

What are the biggest employers of Customer Service Managers in San Buenaventura, CA?

The biggest employers of Customer Service Managers in San Buenaventura, CA are:
  1. Hobby Lobby
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