Customer service manager jobs in Santa Cruz, CA

Vendor Project Manager/Client Engagement Manager - R&D A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding/offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment! Position Overview: The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement. Leadership & Team Management Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement. Mentor and guide consultants through onboarding, performance management, and career development. Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing. Client Engagement & Relationship Management Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues. Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access. Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW). Project & Performance Management Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met. Monitor supplier and consultant performance, providing regular status reports and visibility into project progress. Operational Excellence & Organization Create and maintain consultant trackers, playbooks, and documentation to support efficient operations. Approve and monitor timecards, overtime, and time-off requests. Organize consultant care activities, recognition programs, and social events (both in-person and virtual). Strategic Planning Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions. Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation. Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment. Collaborate with Kforce Consulting Solutions (KCS)/Delivery Performance (DP) to ensure services outlined in the SOW are delivered. Work with team lead to deliver regular status updates to provide visibility into project progress. Collaborate with clients and teams to find ways to improve efficiency and processes. Background Requirements Technology background with familiarity in software and hardware systems. Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production. Ability to translate technical requirements into business solutions and manage technical teams effectively. Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency. Candidate must be able to be onsite 5 days a week in Silicon Valley

About the Role We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery. The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams. Responsibilities Client Engagement Serve as the primary point of contact for senior client stakeholders. Build strong, trusted relationships and drive strategic conversations. Lead delivery/status reviews and manage escalations. Delivery & Governance Oversee performance of all placed consultants across multiple technical and operational teams. Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence. Ensure quick issue resolution and continuity of delivery. Workforce & Resource Management Understand client hiring needs and align on skill expectations. Partner with recruiting teams on sourcing, screening, and onboarding talent. Monitor consultant performance, engagement, and retention. Support workforce planning and backfill readiness. Telecom/Fiber Domain Expertise Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments. Ability to collaborate with client teams across engineering, network operations, and field/OSP. Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs. Leadership Mentor internal delivery managers and recruiting partners. Drive continuous improvement, communication, and account growth. Promote a strong client-first delivery culture. Qualifications 15+ years in telecom/ISP delivery, client engagement, or account/delivery management. Experience managing large staff augmentation or managed-capacity teams. Strong telecom/fiber domain understanding (network operations, OSS/BSS, fiber builds). Excellent stakeholder management and executive communication skills. Proven track record of driving delivery excellence and account growth. Ability to work onsite 3 days/week.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

Guittard Chocolate Company is an American-based chocolate maker and has made the world's best chocolate for five generations. We are the oldest continuously family-owned chocolate company in the United States. The company was founded in 1868 and is headquartered in Burlingame, California. Position Description The Plant Manager is responsible for overseeing all aspects of the chocolate manufacturing facility's operations, including production and safety. The Plant Manager will ensure our products are manufactured efficiently, safely, and in full compliance with all quality standards and regulatory requirements, such as FDA, USDA, HACCP, and Good Manufacturing Practices (GMP). The Plant Manager will also lead a Production Manager and team of supervisors to achieve production goals, drive continuous improvement initiatives, and manage the plant's budget. This position is an exempt, full-time and fully benefited position, and reports to the Vice President of Operations. Responsibilities Provide strong, hands-on leadership to coach and mentor all plant personnel, including supervisors and production staff. Collaborate with the supply chain and procurement teams to ensure a steady supply of materials and manage vendor relations. Monitor production output, equipment performance, and operational metrics (KPIs) to identify and address bottlenecks and inefficiencies. Enforce strict adherence to all food safety and quality regulations, including HACCP, GMP, SQF, and other relevant certifications. Assist with root cause analysis for any quality deviations or customer complaints to implement corrective actions. Collaborate with the Union to foster a joint commitment to a work environment that is mutually beneficial for management and the workforce. Partner with the Director of Quality Assurance and the Maintenance Manager to ensure quality of the product and that the equipment is running properly. Develop, manage, and monitor the plant's operating budget, controlling costs related to labor, materials, and overhead. Analyze budget variances and production costs to ensure profitability Other duties and responsibilities as assigned. Qualifications Bachelor's degree in Food Science, Engineering, Business Administration or similar is required. 8+ years of progressive experience in a food manufacturing environment with several years in management, preferably in chocolate (bean to bar). Strong computer skills Microsoft Office (Excel, Word, Outlook) and ERP (Business Objects) skills preferred. Exceptional leadership, communication, and relationship building skills to motivate a diverse workforce. Experience working in a unionized environment preferred. Experience initiating, collaborating, and implementation of large process and/or mechanical/machine improvement projects. Excellent problem-solving and decision-making abilities in a fast-paced, high-pressure environment. Available to work overtime and weekends. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is performed in an area that is subject to both heat and cold. The noise level can be moderate to high. Employees are required to wear hair nets, safety shoes, and adhere to GMP guidelines. The employee regularly works near moving mechanical parts, attention to details, and safety are of the upmost importance. The facility is operational 24 hours a day, 6 days a week. Guittard Chocolate Company is an equal opportunity employer that is committed to inclusion and diversity.

Role: EUC Architect The EUC Architect will be responsible for designing, assessing, and enhancing the organization's endpoint security posture across laptops, desktops, mobile devices, servers, and VMs. This role ensures alignment of endpoint operations, policies, and enforcement mechanisms with industry standards (NIST), organizational security policies, and regulatory requirements. The ideal candidate has deep experience with EDR/XDR, AV, MDM/Intune, device compliance, endpoint hardening, and integration with SIEM/SOAR/AD environments. Key Responsibilities 1. Endpoint Security Architecture & Design Review and enhance endpoint architecture, including AV, EDR solutions. Evaluate endpoint configuration, control enforcement, coverage, and security baselines. Assess integration of endpoint platforms with SIEM, SOAR, Active Directory, Intune/MDM, and CMDB. Review architectural components, telemetry flow, and sensor deployment methodology. Validate data exchange between endpoint security tools and central monitoring systems. 2. Policy & Governance Ensure endpoint security operations align with organizational security policies. Review and update endpoint security policies aligned with NIST standards. Validate roles & responsibilities across IT, SecOps, and endpoint management teams. Evaluate policy coverage including patching, EDR/AV, device onboarding, and compliance. 3. Endpoint Operations & Integration Assess GPOs, MDM/Intune policies, device configuration profiles, and enforcement controls. Review endpoint discovery & profiling mechanisms to identify unmanaged/rogue devices. Validate tagging, categorization, and asset mapping across EDR platforms and CMDB. Check integration with NAC, SIEM, AD, vulnerability management, and patching tools. 4. Risk Management, Patching & Compliance Review patch management and vulnerability remediation processes across endpoints. Verify endpoint compliance monitoring, dashboards, and alerting workflows. Assess patching SLAs, automation processes, and compliance reporting. Skills & Qualifications Technical Skills Strong expertise in EDR/XDR platforms (e.g., CrowdStrike, Defender for Endpoint, Trellix, SentinelOne). Hands-on experience with Intune/MDM, SCCM, JAMF, or similar device management tools. Solid understanding of SIEM/SOAR platforms and AD integration. Strong knowledge of NIST CSF, NIST 800-53/171, CIS benchmarks, and endpoint hardening. Familiarity with NAC, vulnerability management, and patching tools (Tenable, Qualys, BigFix, etc.). Experience designing endpoint security architectures for large enterprises.

Full-Time | Competitive Pay | Leadership Opportunity in Outpatient Care Are you an experienced Imaging Technologist with strong CT expertise and a passion for leading high-performing clinical teams? Cornerstone Staffing Solutions is partnering with a respected outpatient healthcare organization to find an Imaging Services Assistant Manager who will help oversee daily department operations while supporting high-quality patient care. If you thrive in a collaborative environment, enjoy mentoring technologists, and have a strong foundation in CT and multimodality imaging workflow, we encourage you to apply. Position Summary The Imaging Services Assistant Manager supports the Imaging Services leadership team in coordinating day-to-day operations across multiple diagnostic imaging modalities. This role includes supervising technologists and support staff, ensuring efficient clinical workflows, maintaining regulatory compliance, promoting quality standards, and delivering an exceptional patient experience. This position also performs hands-on imaging duties as needed (within scope of certification), with significant emphasis on Computed Tomography (CT). Key Responsibilities Operational Leadership • Assist in managing daily operations of the imaging department to ensure smooth, timely patient flow. • Support staffing oversight including scheduling, workload distribution, onboarding, mentoring, and performance guidance. • Maintain a culture of safety, service excellence, and team collaboration. Clinical & Technical Duties • Perform imaging procedures within licensure scope, with required competency in Computed Tomography (CT). • Support additional modalities such as X-Ray, Ultrasound, Mammography, or DEXA depending on certifications. • Ensure equipment functionality, coordinate maintenance, and uphold quality control standards. • Promote consistent adherence to imaging protocols and established clinical best practices. Regulatory & Quality Compliance • Assist with maintaining readiness for regulatory inspections and accreditation reviews. • Support department documentation, QA audits, safety protocols, and compliance programs. • Participate in continuous improvement initiatives that enhance patient safety and imaging quality. Communication & Collaboration • Work closely with technologists, physicians, radiologists, and administrative personnel. • Communicate workflow changes, department updates, and performance expectations to staff. • Provide operational insights to leadership to support planning, budgeting, and departmental goals. Required Qualifications • Associate degree in Radiologic Technology or equivalent educational background. • Active ARRT certification and state Radiologic Technologist license. • Computed Tomography (CT) certification or documented CT competency is required. • Current BLS certification. • Experience performing imaging procedures in a CT environment. • Prior leadership experience (lead tech, charge tech, or supervisory role) strongly preferred. • Proficiency with PACS, RIS, and EMR systems. • Strong communication, leadership, and problem-solving skills. Preferred Qualifications • Experience overseeing or supporting multiple imaging modalities. • Familiarity with quality control programs, imaging accreditation processes, or regulatory standards. • Ability to manage multiple priorities in a fast-paced clinical setting. Schedule & Work Environment • Full-time position, primarily weekday shifts. • May require occasional flexibility based on departmental needs. • Role involves standing, moving equipment, and assisting patients during procedures. Why Work With Us? • Competitive pay and opportunity for advancement • Supportive leadership environment • Exposure to a wide range of imaging modalities • Meaningful role contributing to patient care excellence

Role Description Client Partners (L2) are relationship focused sellers responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike. Client Partners will do so by establishing and fostering partnerships with merchandizing partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and by cultivating deeper relationships with key decision makers within their accounts. Client Partners will provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP(+) QBR/T2T support and more. Key responsibilities include, but are not limited to: Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships Responsible for quota on assigned account book leading the sales cycle from lead identification to contract negotiation Strong ability to manage a high volume of accounts 50+ Focus on building Client partnerships beyond RFP exchanges, and instead incorporates strategic annual planning in partnership with merchants to accomplish Client and Category goals and objectives Partners with merchandizing team for JBP/JBP+ needs Strives to build strong relationships across the entire Client team (brand, agency, shopper, ecommerce) Key focus on demand generation, proactive and strategic selling and program management through IO Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client's overall business goals Works in lockstep with Account Managers ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature Provides a map and strategic plan to attain and exceed account quota Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns Develop partnerships with *** Merchandizing teams (NCD/ASM) Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer Responsible for account penetration and creating net new relationships across the client's organization with a deep understanding of overarching client business goals and objectives Ownership of improving opportunity win rate*** deal slip rate*** sales cycle duration, client outreach and other relevant sales metrics Provides account-level forecasting predictions Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage Continuously monitor, learn and develop knowledge of retail media landscape Client travel as needed Qualifications: BS/BA degree - Marketing, Business or other appropriate discipline. 4+ years of sales/retail/media experience Strong understanding of advertising/retail media space Intermediate Skills with Microsoft Office products. Demonstrates strong presentation skills with ability to prep and present based on audience up to VP level Effective communicator both oral and written A history of critical thinking with an ability to tackle unique programs and projects with a positive and problem-solving mindset Strong leadership, collaboration, and strategic skill sets based on previous experience. Positive, people-oriented, and energetic attitude with a willingness to learn.

The Short Version: We are Trenly. We are building the AI-powered platform that real estate investors actually need to track and optimize their portfolios. We are looking for a Growth Lead who is part "Real Estate Nerd," part "Content Creator," and fully "Startup Scrappy". The Role: This isn't a traditional corporate sales role. As our Growth Lead, you are the voice and face of the brand. Your job is to make real estate investing accessible. One day you might be scripting a TikTok explaining "Cap Rates" vs "Cash-on-Cash," the next you're interviewing a real estate influencer for a partnership, and the day after you're diving into the data to see which content drove the most signups. What You'll Actually Do (The Big 3): 🎥 Create Content That Teaches: You are comfortable on camera. You will own our short-form video strategy (TikTok, Reels, Shorts), translating technical metrics into engaging content that resonates with investors. 🤝 Build Strategic Partnerships: You will hunt down and negotiate collaborations with the educators, podcasters, and influencers that our audience already trusts. 🗣️ Engage the Community: You will be the authentic voice of Trenly in forums and comments. You aren't just posting links; you are gathering feedback and turning users into advocates. Who You Are: You Know the Math: You understand concepts like ROI, Cap Rate, and Cash Flow well enough to teach them to a beginner. You Are a Storyteller: You know how to hook an audience in the first 3 seconds of a video. You can simplify complex financial concepts without dumbing them down. You Are AI-Native: You use tools to move fast. You treat ChatGPT and video AI tools as your production assistants so you can focus on strategy and creativity. You Thrive in Ambiguity: You don't need a strict playbook. You get energized by wearing many hats and shipping imperfect things quickly to see what works. Why Join Us? Impact: Work directly with the founding team. Autonomy: You set your own priorities and own your metrics. The Mission: Help us build the future of property portfolio management. How to Apply: Send your resume and a brief note about your experience in the real estate sector to ******************. Bonus points: Include a link to a video you've made or a portfolio of content.

The Company Marine Layer is a Certified B Corp that designs and manufactures its own line of casual apparel, and sells through web, retail and wholesale. We have an amazing Fleet of 47 stores (and counting!) across the country. Our success has been built on a small, hard-working team that has a lot of fun and passionately believes in what we are building. We've managed to transition from a start-up into a national brand by staying true to our roots and thoughtfully expanding the team with some incredibly talented (and fun) people who want to help us build something special. That's where you come in... Job Description We are looking for a customer-obsessed, people-first District Manager to oversee a portfolio of 8+ retail stores located within our San Francisco Bay Area Market. As a leader of leaders, you will coach and motivate your store teams to consistently hit their sales goals and provide exceptional in-store experiences through execution of company initiatives. This includes: Hiring, developing and retaining top retail talent Strategizing & motivating store teams to meet and exceed business goals Ensuring high levels of operational and visual excellence across your portfolio of stores Partnering with Regional Directors and HQ business partners to identify and solve problems sustainably Leading by example and fostering and maintaining an inclusive, collaborative work environment Hitting the road and being hands-on! This is a field role that requires travel and being present in stores up to 75% of the time. This role is based out of one of our core district markets, and regular presence in your local store(s) is a must. You will work cross functionally with your HQ business partners on the Operations, Visuals, and HR teams. This role reports directly to the Regional Director. Scope Specifically, you'll be responsible for the following: Conducting effective and efficient store and market visits to ensure teams are customer-ready, meeting operational expectations and creating an inclusive work environment Driving a consistent, branded customer experience across all of your stores Owning the hiring and bench development processes in your market, making decisions through a DEIB informed lens Coaching store leaders to match business metrics to behaviors and make strategic changes to drive their business and hit or exceed sales goals Leading by example and creating a culture of celebration and recognition of outstanding team performance Training and holding teams accountable to meeting all visual and operational standards and deadlines, without sacrificing the customer experience Using Retail Reporting and Insights to analyze trends and patterns, identifying training opportunities and building strategy to drive top-line sales Overseeing payroll management for your portfolio of stores Ensuring your stores are operating in compliance with all Marine Layer policies & procedures Qualifications It bodes well if you are… An Authentic Brand Advocate. You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. You will be responsible for helping build a team and culture that reinforces and strengthens how Marine Layer shows up in our communities. Customer Obsessed You get a genuine buzz from a glowing customer review, and center all of your business driving strategies around that one most important metric: giving a mind-blowing customer experience- every customer, every store, every time. You have a proven track record of building teams who provide those exceptional customer experiences. Experienced in Multi-Unit Retail Management We are looking for someone with experience. We want someone who has been in a similar role and understands the broad array of responsibilities associated with managing a portfolio of 5+ stores, and what it takes to drive results. Ideal candidate has 4+ years of experience in retail leadership roles. Fine Print: (we ask that you have the following to apply.) Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities Proven track record of building diverse, high performing teams with an inclusive environment History of delivering an exceptional customer experience via all channels Experience working within an omnichannel retail environment College degree preferred 4+ years of relevant experience, at least 2 years in a retail environment. Ability to travel overnight and/or between stores as required Perks Competitive pay and potential for equity compensation Flexible time off Health, Vision and Dental Insurance available 401k with Matching Flexible Spending Accounts Parental Leave Wellness Allowance Cell Phone Reimbursement Mileage Reimbursement TO APPLY Check out our website and shoot ******************** your resume and a thoughtful email about why you are a great fit for Marine Layer and this position. Guess we've made it big: we heard someone out there is using our fake job offers in a phishing scam. Wishing them bad vibes, but also wanted to share a few tips on how to stay safe. 1. We keep it direct when it comes to recruitment: our hiring communications will always come from a @marinelayer.com account 2. Double-check the email address: most hiring messages come from either ************************ or ******************** If someone's asking you to buy supplies for your first day, it's not us. (We'd hook you up with that) 4. We will never ask for personal information before onboarding. Keep that to yourself.Just follow these four steps, watch out for sketchy links, and you too can ruin a scammer's day. Keep it safe out there! Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.

A privately held New York real estate investment company is looking for a ‘General Manager'. The successful candidate will be responsible for commercial office buildings totaling 1,000,000 plus sq. ft.. Knowledge & Experience A minimum of ten (10) years working in real estate within commercial property management. Must have knowledge and experience with financial accounting in real estate, financial reporting and budgeting. Hands-on experience with base building construction projects. Ability to plan, organize and coordinate multiple projects, ability to read and understand construction specifications and blueprints. Minimum of 10 years' experience directly supervising and managing a staff including experience in planning and assigning work, performance assessments, training, hiring, discipline and development. Strong literacy in MS Word and Excel. Highly organized and skilled with time management. Strong Customer service/tenant relation skill required. Excellent communication skills (written reports/analysis and oral presentation). 4 year College Degree Required Energetic, Personable & able to prioritize assigned duties Principal Responsibilities Has primary responsibility for the day-to-day operation of the properties to ensure that all the site operations are in compliance with established policies and procedures, the management agreement, and are consistent with the Ownership's overall objectives. Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports for the Ownership. Conducts formal site inspections on a routine basis as needed in compliance with established standard operating policies and procedures. Monitors and enforces the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases Bears primary responsibility for the creation and maintenance of all site-specific documentation including but not limited to property's information book, site operating manual and emergency operations manual. Establishes and maintains open, positive relationships with occupants ensuring that all services and needs are met and in compliance with lease agreements. Conducts periodic visits, inspections and surveys and develops and implements effective tenant retention program. Hires, trains and supervises a qualified team of building, administrative and maintenance staff for the properties to promote efficient and cost effective operation. Participates in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost. Performs other related duties as requested and required. Financial management of the properties. Ability to read and understand financial statements Strong budgeting and budget analysis capability. Create annual budgets, including monthly budget variance reports for both cash and accrual basis Review and approve bills, accruals and tenant charges. On a quarterly basis, prepare variance reports and, if needed, a re-forecasted budget.

We are partnered with a leading premium home décor and seasonal retail brand, renowned for its beautifully designed products and exceptional customer experience. With a strong online presence and growing retail footprint, they are now looking for a a Senior Manager to lead growth across the Canada and Australia regions. You will own full P&L accountability for both markets, driving the transformation from an online-only business to a fully integrated omni-channel model. Reporting to the SVP of International, you will work closely with global teams in marketing, e-commerce, logistics, finance, and retail operations to identify and deliver new growth opportunities that enhance brand presence and profitability. Key Responsibilities: Regional Leadership & P&L Ownership Lead business performance across Canada and Australia, managing revenue, margin, and brand targets. Build and oversee regional forecasts, budgets, and financial performance. Define and track KPIs, revenue, margin, CAC, and market penetration, using data insights and analytics. Deliver clear, data-driven recommendations through regular business reviews. Optimize pricing and promotional strategies in collaboration with global partners. Mentor and guide team members, developing future leaders. Omni-Channel & Growth Strategy Drive the strategic evolution from online-only to omni-channel retail across both markets. Identify and execute new growth opportunities in channels, partnerships, and customer segments. Partner with Consumer Insights to translate data into actionable business decisions. Develop robust business cases and strategic plans grounded in market intelligence. Influence product, pricing, and promotional decisions across the global organization. Lead execution across cross-functional teams to meet commercial and operational goals. Your Experience: 7+ years in international business management, omni-channel retail, or e-commerce leadership. Proven experience scaling business performance in multiple international markets (Canada/Australia strongly preferred). Full P&L ownership and financial management expertise. Track record of success in omni-channel environments, online, retail, or wholesale. Strong cross-functional leadership, analytical, and commercial acumen. Exceptional communication and influencing skills. Bachelor's degree required; MBA preferred. Benefits: Competitive base salary plus cash-based incentive plan. Comprehensive Pension, Medical, Dental, and Vision coverage. Paid holidays, annual shutdown week, PTO, and Volunteer Time-Off (VTO). Parental leave and flexible return options. Hybrid flexibility - 3 days in the office, 2 days remote. Tailored relocation package.

Drive CS&S workstream deliverables across field service, spare parts, entitlements, and service contracts. Drive design and deployment of Field Service Management modules, Case Management, and Entitlement solutions for field service and customer engagement. Own testing readiness (SIT, UAT, regression) and cutover planning for business continuity. Lead SMEs, technical teams, and offshore resources to deliver on field service scope. Provide mentorship, coordination, and accountability across sub-teams (cutover, data migration, knowledge management, case management). Influence stakeholders and drive alignment with senior leadership. Bachelor's degree with 12 years related experience; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. 8-10 years of experience in Customer Service, Aftermarket Operations, or Digital Transformation in a global, complex capital equipment manufacturing environment. Hands-on experience with SAP S/4HANA Service Cloud, Dynamics 365 Customer Service & Field Service, Jira, ADO, Signavio, and Visio. Strong understanding of process re-engineering, including field service, spare parts, entitlements, service contracts, and install base management. Skilled in program management: risk identification, governance, testing coordination, and cutover planning. Excellent stakeholder management and communication skills. Execution-focused with the ability to translate business needs into system designs. Strong problem solver who raises risks early and provides solutions. Influences and drives change by driving partnerships and alignment across the organizations. AI-Machine Learning concepts and experience with ML technology. Demonstrates a growth mindset and has an eye for the art of the possible. Act as a business liaison between CS&S and other workstreams (Plan-to-Fulfill, Idea-to-Retire, Quality, Engineering, Spares Ops). Identify and escalate cross-functional risks and dependencies through the Program Management Office (PMO) and governance boards. Collaborate with cross-functional Business Unit leaders to ensure CS&S inclusion in Release 1 and preparation for future releases. Process Reengineering & Optimization: Translate business requirements into future-state processes and technical design specifications in partnership with IT architects and ensure traceability of requirements through design, build, and testing phases using tools such as Jira and MS ADO. Lead process mapping workshops using standard process methodologies to define "as-is" vs "to-be" states. Identify and eliminate process inefficiencies, redundancies, and manual workarounds through automation and system enablement. Partner with IT architects to ensure processes are documented and fully embedded in system design. Support Release 1 stabilization and plan for future release readiness.

ABOUT US: About IICOMBINED Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions. GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics. KEY RESPONSIBILITIES 1. Boost Sales: Develop and implement effective sales strategies to drive revenue growth and achieve sales targets. The key performance indicator for the Store Manager is sales performance, evaluated through sales data and various metrics such as Units Per Transaction (UPT) and conversion rate. 2. Sales Analysis: Conduct regular analysis of sales data to identify trends and opportunities for improving store performance. 3. Customer Service: Ensure exceptional customer service by training and supervising staff to meet and exceed customer expectations, including uncovering customers' need and provide prompt and friendly service ensuring that customers leave the store satisfied 4. Maintain the Perfect Condition of the Store: Not only maintaining a clean workplace environment and managing inventory but overseeing the store maintenance and merchandising to ensure an organized and visually appealing shopping environment in accordance with the brand principles. 5. Coaching: Strive to identify and nurture the potential within the team, inspiring individuals through meaningful interactions and encouraging long-term vision and engagement. KEY WORKING RELATIONSHIPS The Store Manager at Gentle Monster is required to maintain strong working relationships primarily with the Head Quarter Global Store Operations Team in South Korea, as well as with the U.S. Corporate Leadership and other Store Managers in the U.S. SKILLS & EXPERIENCE · Minimum 4 years of supervisory experience (2 or more in a store manager role) in a retail environment or related area · High School graduate or equivalent; college degree preferred · Ability to adapt and multi-task, and have a collaborative attitude in a fast-changing, retail environment · Ability to motivate staffs through strong leadership and interpersonal skills · Strong communication skills, both written and verbal (company's primary communication channel is Slack and E-mail) · Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred) · Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business REQUIREMENTS · This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift. · Required to work a minimum of 40 hours per week including weekends. · Store Manager will rotate days off with the associate/assistant manager to ensure that there is always one manager level present especially on important dates such as weekends, holidays, and during collection launches. · Requires bending and kneeling to process and place merchandise as well as reaching to obtain or stock merchandise from shelving. · May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale · Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher. · Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others. · Must be able to comply with the company and brand policy and guidelines, including the brand outfit regulation, and ensure store compliance Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: The Customer Operations Account Manager at AMD is pivotal in ensuring seamless operations between the company and its customers. This role involves building and maintaining robust relationships at both operational and managerial levels within AMD and its customer organizations. The manager leverages these relationships to manage expectations, enhance operations, and resolve issues related to orders, supply, delivery, and forecasts. They are responsible for reviewing customer backlogs, managing the product lifecycle, overseeing inventory, and ensuring accurate demand and supply analysis. Additionally, they drive key projects, provide strategic advice, and engage in regular customer reviews to support organizational goals. THE PERSON: The ideal candidate excels in relationship-building and effective communication. They are proactive problem solvers who adapt well to change and uncertainty. Demonstrating leadership and teamwork, they collaborate to achieve goals and drive continuous improvement. They are detail-oriented and analytical, engaging strategically with customers and stakeholders to ensure operational excellence. KEY RESPONSIBILITIES: * Review customer backlogs and collaborate with stakeholders to resolve issues. * Manage business through all product lifecycle stages (NPI, EOL). * Oversee inventory and DOI to minimize costs. * Manage demand vs. supply profiles for direct customers or distribution channels. * Monitor consumption rates and ordering patterns for demand/supply analysis. * Manage on-time revenue forecasting based on forecasts. * Identify and manage strategic relationships to ensure business continuity. * Drive key projects and provide consultative advice to management. * Collaborate within the team to share best practices and remove obstacles. * Continuously develop skills and adopt new tools/processes. * Ensure efficient service through operational excellence and customer collaboration. * Lead and collect feedback on new process implementations. * Engage with customers through regular business reviews and meetings. * Provide guidance on operational issue resolution. * Support customer operations with a high-level understanding of business processes. PREFERRED EXPERIENCE: * Strong supply chain knowledge and project management experience. * Understanding of business strategy and process improvement. * Strong problem-solving skills and ability to implement solutions. * Ability to write executive communications. * Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team. * Proficiency in Excel, PowerPoint, and Power BI. * Ability to manage internal and external conflicts. * Experience in developing and strengthening customer relationships. * Strong analytical skills with the ability to manage cross-functional dependencies. * Ability to deal with uncertainty. * Experience with data center customers preferred. ACADEMIC CREDENTIALS: Bachelors or Masters Degree in Business or Supply Chain preferred. LOCATION: San Jose, CA #LI-DD3 Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit *************** and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube. Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job." Come find out what Anritsu has to offer you! As a Divisional Customer Service Manager based in Morgan Hill, California, your primary responsibility will be to lead and oversee division-level operations that provide repair and calibration services for Anritsu products. In this role, you will support Anritsu's international Field Offices while also directly serving U.S.-based customers, ensuring consistent service quality, operational efficiency, and organizational alignment across all regions. Key Responsibilities include: * Provide oversight for division-wide repair and calibration operations for Anritsu test and measurement equipment. * Collaborate closely with international Anritsu Service Centers while directly supporting U.S. customers to ensure unified service standards. * Drive operational excellence by meeting targets for turn-around time, service quality, productivity, and resource utilization. * Manage the divisional P&L, including budgeting, financial performance tracking, and contributing to profitability initiatives. * Oversee parts inventory, departmental expenses, customer satisfaction goals, and resolution of escalated customer issues. * Lead divisional planning, staffing, and the development of strategic initiatives to meet departmental objectives. * Act as the primary liaison with sales, order processing, manufacturing, and accounting to address and resolve cross-functional issues. * Identify, recommend, and implement efficiency improvements and continuous-improvement strategies. * Coordinate resources to support on-site customer visits within the U.S. while balancing laboratory workloads. * Manage and develop a team of 11 technicians based in Morgan Hill, CA. This position reports to the Senior Customer Service Manager, also located in Morgan Hill. Requirements: * Bachelor's degree in business, engineering, or a related field, or equivalent professional experience. * Prior experience managing or working within a repair center, ideally in consumer electronics or test and measurement equipment. * Strong self-motivation and demonstrated leadership experience. * Experience developing departmental budgets and monitoring performance against financial targets. * Working knowledge of ISO-9000, ISO-17025, ANSI Z540, cycle-time reduction methodologies, or other productivity improvement tools. * Ability to operate effectively within a complex organizational environment. * Understanding of inventory accuracy, inventory transactions, and related controls. * Proven ability to create, manage, and optimize operational processes. * Demonstrated commitment to a customer-focused culture. * Strong interpersonal communication skills, particularly in problem-solving situations. * Flexibility to respond effectively when standards or procedures do not fully address an issue. * Basic knowledge of telecommunications networks. * Willingness to travel as needed. * Ability to consider cost implications when making operational decisions. * Metrology experience is a plus. * Proficiency with ERP systems, specifically SAP, along with strong skills in Microsoft Office applications. In order to be successful in this role, the following competencies and behavior skills are required: * Strong written and verbal communication skills, with the ability to build effective customer and employee relationships, including in international settings. * Sound logical decision-making abilities. * Self-motivated with a proactive, results-driven mindset. * Demonstrated leadership capability and effective people-management skills. * Work in excellence. * Strong presentation skills. * Ability to remain composed and make rational decisions under high-pressure or stressful situations. * Flexibility and adaptability when facing new challenges or changing conditions. The annual base salary range for this position is $110,000 - $145,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick

We are seeking a dynamic and experienced Customer Service Manager to lead a team for our client in the Logistics and Transportation industry. This role is integral to ensuring a high-quality customer experience and fostering strong relationships with clients. The ideal candidate will be responsible for overseeing daily operations, developing team members, and ensuring processes meet and exceed both customer and company expectations. Details: Salary: $90k - $110k Location: Burlingame (Hybrid, 3 days in office) Key Responsibilities: Oversee communication between team members, account managers, and customer contacts. Ensure customer satisfaction through regular meetings and involvement in quarterly business reviews. Collaborate with management and customers to develop and execute standard operating procedures (SOPs). Monitor service failures and manage the corrective action process using Salesforce Incident Management tools. Provide prompt and accurate information to the team to ensure alignment with customer expectations. Drive positive change to meet company objectives in a dynamic marketplace. Manage department compliance with wage and hour laws, including time card approvals and scheduling. Allocate workloads effectively and manage labor expenses, producing monthly KPI reports. Provide coaching, training, and growth opportunities to improve team performance and morale. Promote the company's mission and goals, creating a positive and motivating work environment. Stay updated with industry changes and uphold customer service Level Agreements. Conduct regular business reviews, using analytics and market intelligence to identify growth opportunities. Required Skills and Abilities: Proficient in advanced computer systems and applications (e.g., MS Office, TMS). Consistently deliver quality results on schedule with a self-motivated approach. Demonstrated ability to provide world-class customer service, including problem-solving and de-escalation skills. Strong leadership with a focus on humility, respect, and promoting a culture of safety and teamwork. Excellent communication skills, including active listening and negotiation. Ability to use independent judgment to identify problems and develop effective solutions. Strong organizational skills with the ability to manage priorities and set productivity expectations. Experience in managing team performance through training, coaching, and feedback. Analytical skills to manage human, financial, and operational resources effectively. Education and Experience: Bachelor's degree with a minimum of 2 years of supervisory experience in Transportation, or an equivalent combination of education and experience. If you are a proactive leader with a passion for customer service and transportation, we would love to hear from you!

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Director of Customer Operations Summary: The Director of Customer Operations is a key leadership role responsible for shaping and executing the strategic vision for customer experience at Delinea. This position involves leading the Customer Operations team to enhance customer satisfaction and retention while fostering sustainable business growth. The Director will collaborate with the Customer Experience executives to align customer operations with corporate strategy, driving initiatives that deliver measurable results and optimize customer journeys across all touchpoints. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. What You'll Do: Lead, design and implement a proactive customer engagement and go-to-market strategy that aligns with the CCO's priorities and Delinea's growth objectives. Design and operationalize scalable customer journeys across adoption, renewals, expansion, customer satisfaction and advocacy. Own CS operational strategy including financial planning, forecasting (GRR, NRR, churn), capacity modeling, territory planning and comp plan design. Lead strategic transformation programs and organizational change initiatives. Own retention forecasting models and customer health scoring frameworks. Develop predictive models and segmentation strategies that optimize customer outcomes. Create executive dashboards and reporting for CS performance metrics. Drive advanced analytics to deliver executive insights. Lead Gainsight platform optimization including automation, playbooks, and workflows. Evaluate and deploy tools that enhance CSM productivity and deliver proactive customer insights Champion process automation and data governance excellence across CX operations. Drive innovation in customer journey design and lifecycle management. Lead Customer Operations team, fostering culture of innovation, accountability, growth, and impact. Partner with the Customer Marketing and Marketing Operations teams to optimize the customer communications processes and tracking Co-ordinate with the Enablement team on CX team enablement, including materials, data and coordination of training to help the team work more effectively Partner across Sales, Product, Marketing, Enablement, Commissions, Systems, Finance, Legal, and Channel to align customer initiatives. Manage executive communications, business reviews, and executive-level CS reporting. What You'll Bring: 10+ years of experience in B2B SaaS operations or customer success-preferably in a scaling or enterprise environment. Deep fluency in CS metrics, journey mapping, health scoring, and segmentation strategies. Strong analytical and data visualization skills (Excel, SQL, BI tools like PowerBi). Proven ability to lead cross-functional initiatives and translate vision into execution. Experience managing and mentoring a team of CS Ops, fostering an environment of continuous improvement, innovation, and accountability focused on key business metrics. Experience with Gainsight, Salesforce, CPQ, or customer lifecycle tools. Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Bonus if you Have: Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc., or high growth cyber security companies Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast-changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.