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Customer service manager jobs in Socorro, TX

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  • Customer Service Manager II

    Adpcareers

    Customer service manager job in El Paso, TX

    ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs. Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client. Participates on task force or project teams that focus on strengthening client relationships. Designs and executes improvements for process and procedures so that established goals are met. Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products. Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution. Communication: Actively and consistently communicates with clients and internal teams. Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues. Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery. Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base. Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed. Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment. Within years of experience, must possess at least 5 years of successful business leadership experience. Progressive management experience in consulting or large corporate environment. Experience or familiarity in the Retirement Services industry a must. Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations. Bachelor's Degree or its equivalent in education and experience A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
    $43k-79k yearly est. 3d ago
  • Customer Service Manager II

    Blueprint30 LLC

    Customer service manager job in El Paso, TX

    ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs. Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client. Participates on task force or project teams that focus on strengthening client relationships. Designs and executes improvements for process and procedures so that established goals are met. Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products. Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution. Communication: Actively and consistently communicates with clients and internal teams. Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues. Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery. Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base. Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed. Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment. Within years of experience, must possess at least 5 years of successful business leadership experience. Progressive management experience in consulting or large corporate environment. Experience or familiarity in the Retirement Services industry a must. Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations. Bachelor's Degree or its equivalent in education and experience A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
    $43k-79k yearly est. 3d ago
  • Customer Service - Self Storage Manager

    Public Storage 4.5company rating

    Customer service manager job in El Paso, TX

    * Our Property Managers get to work independently at multiple locations; spending time both inside and outside * We assess customer storage needs and make suggestions, including selling packing and moving supplies * Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent * Auditing cash drawers and making bank deposits are part of the daily business * We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: * Ability to transport lift/move items weighing up to 35 pounds * Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. * Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
    $25k-32k yearly est. 13d ago
  • US Customs & Trade Manager

    Expresspoint 2.8company rating

    Customer service manager job in El Paso, TX

    Job Description Built on over 20 years of experience, ExpressPoint provides high quality multi-vendor depot repair and supply chain services at the lowest total cost. Serving large OEMs, field service providers, and 3PLs that support distributed IT and data center customers, we deliver 1.6 million global shipments annually at a 98%+ fill rate from ISO 9001:2015 certified facilities in the United States and Mexico. Our customers experience improved asset utilization and field force effectiveness, lower total cost and complete satisfaction. We also provide a fun, yet professional working environment. Our relaxed business casual dress code allows us to wear jeans daily! ExpressPoint has a full-time opportunity for a US Customs & Trade Manager in our East El Paso facility. This position leads trade compliance activities. Ensures import and export operations are in compliance with tariff and customs regulations. Ensures smooth, compliant movement of shipments for existing cross border IMMEX/Maquiladora operations and business development opportunities as a 3PL provider. EXPRESSPOINT EXPECTATIONS Have a sense of urgency. Possesses comprehensive professional knowledge and expertise. Able to effectively plan and organize (projects, assignments, etc.). Assumes personal responsibility for achieving established outcomes. Generates new ideas, challenges the status quo, supports innovation, solves problems creatively JOB RESPONSIBILITIES Manages import and export compliance program, including all risk areas: valuation, classification, country of origin, documentation, and record keeping. Expert understanding custom regulations, tariffs, and trade policies. Harmonized Tariff Schedule classification. Identifies opportunities for savings on duties, taxes, and other fees. Resolves custom related issues Monitors regulatory changes affecting customs and trade control requirements and translate changes into operational procedures. Stays current with U.S. Customs & Border Protection (CBP) regulations. Plans and oversees the flow of goods for international and domestic shipments. Ensures all import/export documentation in compliance with regulations. Calculates duties, tariffs, price conversions, weight, and volume of merchandise exported and imported. Oversees preparation of documents such as letters of credit, filing tariffs, bills of landing, license agreements, and other correspondence; coordinates other paperwork and documentation necessary to comply with tariffs and customs regulations. Serves as a liaison between CBP agents, brokers, banks, shippers, warehouse facilities and TECMA. Monitors shipments from origin to destination, proactively addressing delays or compliance issues. Maintains organized records of import entries and related documentation for audits and regulatory review. Performs other duties and special projects as assigned. Requirements Education: Associate or Bachelor's degree in Business, Logistics, Supply Chain or related field preferred, or equivalent experience. Experience: 7+ years of experience in customs clearance, import/export shipping, or related global trade operations. U.S. Customs Broker experience is preferred. Highly knowledgeable of U.S. Customs processes, including FTA, FTZ, ISF, C-TPAT and USMCA. Excellent organizational skills and attention to detail, strong analytical and problem-solving skills. Proficient with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with compliance software.
    $96k-129k yearly est. 25d ago
  • Client Manager

    Security Director In San Diego, California

    Customer service manager job in El Paso, TX

    Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. C15802 Requisition ID 2025-1430818
    $69k-118k yearly est. Auto-Apply 53d ago
  • Customer Service Junior Manager

    Mount Franklin Foods 4.0company rating

    Customer service manager job in El Paso, TX

    Job Details Experienced Azar - El Paso, TX Full Time Day Customer ServiceDescription Summary of Job The Customer Service Junior Manager will oversee the entire customer service process, ensuring timely and accurate order processing while handling complex customer inquiries and service issues. The main objective of this role is to maintain customer service levels, including fill-rate and OTIF (On-Time In-Full), and to connect with functional teams to deliver the best customer experience. This involves reducing customer complaints and ensuring order fulfillment meets expectations. The role includes leading and mentoring a team of Customer Service Representatives, setting performance goals, and ensuring productivity through effective time management, attendance oversight, and KPI reporting. The junior manager will collaborate with internal departments to ensure smooth order fulfillment, maintain optimal fill rates, address operational inefficiencies, and improve service processes. Additionally, they will be responsible for generating and analyzing performance reports, monitoring customer satisfaction, and driving continuous improvements in both service quality and team performance. Essential Functions and Responsibilities Customer Service & Order Management: · Oversee the end-of-the-end customer service process, ensuring that all orders are processed in a timely and accurate manner, meeting company standards for customer satisfaction and operational efficiency. The main objective of this position is to maintain customer service levels, including fill-rate and OTIF (On-Time In-Full), and ensure that we connect as functional teams to provide the best customer experience by reducing customer complaints and fulfilling orders. · Act as the primary escalation point for complex customer inquiries, complaints, and service issues, demonstrating expertise in troubleshooting and resolving concerns effectively to maintain strong customer relationships. · Collaborate closely with internal departments such as sales, planning, logistics, and warehouse teams to resolve order-related challenges, ensuring seamless communication and the timely resolution of issues. · Monitor and continuously improve key performance metrics, including customer satisfaction, response times, first-contact resolution rates, and service quality, to meet or exceed established targets. Team Supervision & Leadership: · Supervise and mentor a team of Customer Service Representatives, providing coaching, training, and professional development opportunities to enhance team performance and foster skill growth. · Manage team performance by setting clear individual and team goals, tracking progress, and implementing corrective actions as needed to meet productivity and service excellence targets. · Oversee daily operations, ensuring time management is optimized and that team members are adhering to attendance policies. Ensure that shifts are adequately staffed, and coverage is provided during peak periods to maintain service levels. · Foster a positive, engaging, and collaborative work environment that prioritizes customer satisfaction, operational efficiency, and continuous improvement. · Lead regular team meetings to discuss updates, challenges, and best practices, promoting open communication and teamwork. · Conduct regular performance evaluations and provide actionable feedback to enhance individual and team capabilities. Recognize achievements and address performance issues promptly. Supply Chain Coordination & Process Improvement: · Collaborate with planning, logistics, and other internal teams to ensure smooth order fulfillment and on-time delivery, proactively addressing potential delays and operational hurdles. · Monitor inventory levels, analyze customer trends and order patterns, and assist in demand forecasting to ensure stock availability and accurate order fulfillment. · Identify inefficiencies in customer service processes, propose and implement improvements to optimize workflow, reduce bottlenecks, and improve overall customer experience. · Ensure strict adherence to company policies, industry regulations, and customer service best practices, maintaining high standards of compliance and operational integrity. Reporting & Data Management: · Generate and analyze reports on order trends, customer feedback, and service performance to provide insights on operational efficiency and areas of improvement. · Utilize internal systems to track and manage customer data, ensuring data integrity and proper documentation of service metrics. · Regularly report on team performance and service metrics, offering actionable insights to senior management on customer service trends, areas for improvement, and potential solutions. · Maintain and track Key Performance Indicators (KPIs) related to team productivity, response times, issue resolution, and customer satisfaction, ensuring that performance targets are consistently met or exceeded. Qualifications Education and Qualifications · Bachelor's degree in business administration or other related discipline. · 4-6 years' experience in customer service and supply chain. · Strong knowledge of Microsoft Office. · Strong familiarity with ERP and MRP systems. · Strong communication and problem-solving skills · Strong analytical and organizational skills with attention to detail. · Ability to assess trends and statistical data/reports. · Ability to work in a fast-paced environment. · Bilingual (English & Spanish) a plus. Physical Requirements · Prolonged periods sitting at a desk and working on a computer · Ability to lift 30 pounds at times · Ability to respond quickly to sounds · Ability to move safely over uneven terrain or in confined spaces · Ability to see and respond to dangerous situations · Ability to safely climb ladders while carrying · Ability to wear personal protective gear while on production floor Technical Skills · Microsoft Office (including Outlook) · Microsoft Teams · Ability to develop Gantt Charts (or use equivalent software) · Ability to produce and interpret analytical reports · Ability to create and establish timeline reports · Knowledge of ERP system a plus Soft Skills · Customer Focus · Conflict Management · Influencing · Stakeholder Management · Strong organizational skills · Strong communication skills required · Strong time management · Ability to work with little to no supervision · Analytical and problem solver · Able to work under pressure with focus on delivering to deadlines
    $30k-39k yearly est. 60d+ ago
  • Client Success Manager - Contact Center

    Datamark 4.2company rating

    Customer service manager job in El Paso, TX

    Client Success Manager At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Client Success Manager and contribute your expertise in a role where your impact truly matters! As a Client Success Manager you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement, sales and growth. Key Responsibilities: Client Interface: Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction. Performance Analysis: Monitor call center metrics and performance to ensure service levels are met and identify opportunities for enhancements. Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities in additional sales. Proactive Engagement: This role will regularly communicate with clients through meetings and reports to provide updates and gather feedback. Providing new sales opportunities Strategic Planning: Create and implement action plans that drive client engagement and maximize account growth. Requirements Education: Bachelor's degree in Business Administration, communications, or a related field. Experience: Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role. Knowledge: Familiarity with call center operations, metrics, and best practices. Communication Skills: Exceptional verbal and written communication skills to effectively interact with clients and internal teams. Analytical Ability: Strong analytical skills to evaluate performance data and client feedback. Problem-Solving: Proven ability to resolve conflicts and manage issues with professionalism and tact. Team Player: Ability to work collaboratively within a team-oriented environment. Technical Skills: Proficiency in CRM tools and Microsoft Office applications. Travel Requirements: Willingness to travel occasionally for client meetings, if needed. **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time** Benefits What We Offer: Comprehensive Health Care: Medical, dental, and vision plans Retirement Savings: 401k and IRA retirement plans Life Insurance: Basic, voluntary, and AD&D coverage Time Off: Paid time off, paid volunteer hours, and major holidays Disability Coverage: Short-term and long-term disability plans Professional Growth: Training and development to advance your career. Wellness Resources: Support for your overall well-being. Salary: $70,000-$85,000 annually
    $70k-85k yearly Auto-Apply 60d+ ago
  • Supervisor, Chat Customer Service (Repair) | Bilingual

    Charter Spectrum

    Customer service manager job in El Paso, TX

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service. Actively and consistently support all efforts to simplify and enhance the customer experience. Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Actively and consistently support all efforts to simplify and enhance the customer and employee experience. Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. Monitor individual and team performance to ensure performance and quality standards are met or exceeded. Assist team with escalated customer issues. Ensure departmental standards regarding customer experience are met by regularly monitoring chat communications and performance metrics to provide feedback or coaching. Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives. Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training. Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed. Ensure Kronos payroll system is properly accounted for and accurately updated for team. Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. Performs other duties as requested by management. Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English and Spanish Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills Required Education High School diploma with some college course work in business or related field; or equivalent experience Required Related Work Experience and Number of Years Customer service/call center experience - 5-7 CCS403 2025-62761 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
    $31k-45k yearly est. 14d ago
  • Service Manager

    Great American Steakhouse 4.4company rating

    Customer service manager job in Anthony, TX

    We are currently looking for a highly organized and customer-focused individual to join our team as a Service Manager at our restaurant. As a Service Manager, you will be responsible for overseeing the front-of-house operations and ensuring excellent customer service. Your duties will include managing and training the service staff, implementing service standards, and maintaining a positive and welcoming atmosphere for guests. You will be responsible for handling customer inquiries and resolving any issues or complaints that may arise. Additionally, you will collaborate with the kitchen and bar staff to ensure smooth coordination between the front-of-house and back-of-house operations. Strong leadership skills, exceptional communication abilities, and a passion for delivering exceptional guest experiences are key qualities for success in this role. If you have previous experience in a managerial role within the hospitality industry and are committed to providing outstanding service, we would love to hear from you. Work schedule 8 hour shift Weekend availability Monday to Friday Holidays Day shift Night shift Supplemental pay Bonus pay Benefits Flexible schedule Employee discount Paid training
    $46k-67k yearly est. 60d+ ago
  • Manager, Dealer Services (Manheim El Paso)

    Cox Holdings, Inc. 4.4company rating

    Customer service manager job in El Paso, TX

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Dealer Services Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary of $72,200.00 - $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: The Dealer Services Manager leads a team of Dealer Services Coordinators (both inside and outside) who work with Manheim customers and location operational groups to ensure that the sales runs smoothly both operationally and administratively. The position works closely with General Sales Manager and Field Sales Team to ensure that customer expectations are met or exceeded. The position promotes and educates customers on the various products and services provided by Manheim. Job Responsibilities: Assigns inside and outside support responsibilities to team of Dealer Services Coordinators as appropriate for the location and ensures duties are effectively executed by team. Ensures that team represents the Dealer Sales Lane at the location on sale days -promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, upsells products and services, etc. Partners with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re‐ran if needed. Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved. Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. Addresses any findings of unethical behavior and/or failure to adhere to the auction's policies and procedures. Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team and Major Accounts. Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies. Leads the education of customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services, especially MMR to ensure Manheim sets realistic dealer expectations on selling cars. Provide assistance and training in usage. Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers. Support the development, deployment and maintenance of Department policies, practices and procedures. Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation services within the marketplace. Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels. Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback. Lead and work on strategic projects for the Operating Location for online transaction fulfillment. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Assist manager in counseling and disciplining employees, in evaluating employee job performance and conducting performance appraisals. Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support. Performs other duties as assigned. Qualifications: Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field • 1+ year of experience in management or lead role 1+ year of experience in management or lead role 2-4 years of customer service or sales support experience strongly preferred. Excellent leadership and supervisory skills. Strong customer service orientation. Excellent communication (written and verbal) and interpersonal skills required. Ability to work in a high performance, fast-paced team environment. Solid computer skills, including ability to use Internet and MS Office effectively. Ability to adapt to and work effectively within a constantly changing environment. Excellent customer service and problem solving skills. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity. Vision abilities required include close, distance and depth perception. Bilingual (English/Spanish) preferred Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $72.2k-108.2k yearly Auto-Apply 7d ago
  • Member Service Supervisor

    GECU 4.0company rating

    Customer service manager job in El Paso, TX

    Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team! BASIC RESPONSIBILITIES Responsible for training, counseling and monitoring the performance of the Branch Operations employees. Assists in facilitating a great member experience with every facet of the branch environment. Provides employee direction and guidance concerning credit union policies and/or procedures. TYPICAL DUTIES Supports and directs staff on critical success measures and initiatives of our credit union, with guidance and approval from branch management in order to successfully meet our service standards and onboard/educate our members on the importance of our remote product usage. Ensures schedules in all areas meet workflow demands for each branch. Provides staff assistance, guidance, training, development and evaluates employee performance. Develops and mentors employees to encourage professional development while monitoring the quality of service delivered by staff in all member interactions. Assesses and completes employee performance evaluations to ensure employee performance is met on a monthly/yearly basis. Responsible for cash management, balancing of all cash and cash-like items and ensures audits are performed regularly. Performs security duties to ensure the safety of all credit union staff, members, and monetary assets. Retains and completes necessary branch logs and documents to ensure audit practices are complete. Serves as a backup for establishing new accounts and offers financial counseling to members Manages and orders supplies to ensure branch is stocked with daily operating supplies. Maintains and manages timesheets for the staff/branch. Assists branch operations management in any emergencies, problems, or situations as necessary. Participates and represents GECU in various community activities. Seeks innovative ways of challenging current processes and procedures. Empathizes with members needs and displays strong conflict resolution skills to ensure members receive the service they deserve. Ensure compliance on a day to day basis within the areas of your responsibility and ensure that employees will receive the necessary training to comply with applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC), which apply specifically to their job. Other duties as may be assigned or required concerning the general operation of the credit union.
    $38k-46k yearly est. 3d ago
  • Market Service Manager - UniFirst

    Unifirst Corporation 4.6company rating

    Customer service manager job in El Paso, TX

    Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: Some companies say they like to promote from within, we just do…constantly! Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: * Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors * Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction * Collaborate closely with location management team to provide the best customer service and product programs * Negotiate customer contract renewals Qualifications What we're looking for: * An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location * A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer * Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles. * Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. * High School Diploma or GED - bachelor's degree preferred. * Prior customer service experience * Ability problem solve and handle a variety customer service situations * Ability to negotiate, train, coach and lead a team * Strong computer proficiency (MS Office) * Excellent verbal & written communication skills * 21 years of age * Valid non-commercial driver's license in the state of residence * Must meet pre-employment DOT physical requirements * Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first.
    $46k-63k yearly est. 17d ago
  • Manager, Dealer Services (Manheim El Paso)

    Cox Enterprises 4.4company rating

    Customer service manager job in El Paso, TX

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Dealer Services Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary of $72,200.00 - $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: The Dealer Services Manager leads a team of Dealer Services Coordinators (both inside and outside) who work with Manheim customers and location operational groups to ensure that the sales runs smoothly both operationally and administratively. The position works closely with General Sales Manager and Field Sales Team to ensure that customer expectations are met or exceeded. The position promotes and educates customers on the various products and services provided by Manheim. Job Responsibilities: * Assigns inside and outside support responsibilities to team of Dealer Services Coordinators as appropriate for the location and ensures duties are effectively executed by team. * Ensures that team represents the Dealer Sales Lane at the location on sale days -promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works "IF" counter, upsells products and services, etc. * Partners with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re‐ran if needed. * Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved. * Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. * Addresses any findings of unethical behavior and/or failure to adhere to the auction's policies and procedures. * Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team and Major Accounts. * Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies. * Leads the education of customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services, especially MMR to ensure Manheim sets realistic dealer expectations on selling cars. Provide assistance and training in usage. * Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers. * Support the development, deployment and maintenance of Department policies, practices and procedures. * Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation services within the marketplace. * Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels. * Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback. * Lead and work on strategic projects for the Operating Location for online transaction fulfillment. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. * Assist manager in counseling and disciplining employees, in evaluating employee job performance and conducting performance appraisals. * Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. * Enforce all company policies and procedures related to employee and customer conduct. * Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support. * Performs other duties as assigned. Qualifications: * Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field • 1+ year of experience in management or lead role * 1+ year of experience in management or lead role * 2-4 years of customer service or sales support experience strongly preferred. * Excellent leadership and supervisory skills. * Strong customer service orientation. * Excellent communication (written and verbal) and interpersonal skills required. * Ability to work in a high performance, fast-paced team environment. * Solid computer skills, including ability to use Internet and MS Office effectively. * Ability to adapt to and work effectively within a constantly changing environment. * Excellent customer service and problem solving skills. * Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity. * Vision abilities required include close, distance and depth perception. * Bilingual (English/Spanish) preferred Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $72.2k-108.2k yearly Auto-Apply 5d ago
  • Manager, Dealer Services (Manheim El Paso)

    Cox Communications 4.8company rating

    Customer service manager job in El Paso, TX

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Dealer Services Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary of $72,200.00 - $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: The Dealer Services Manager leads a team of Dealer Services Coordinators (both inside and outside) who work with Manheim customers and location operational groups to ensure that the sales runs smoothly both operationally and administratively. The position works closely with General Sales Manager and Field Sales Team to ensure that customer expectations are met or exceeded. The position promotes and educates customers on the various products and services provided by Manheim. Job Responsibilities: Assigns inside and outside support responsibilities to team of Dealer Services Coordinators as appropriate for the location and ensures duties are effectively executed by team. Ensures that team represents the Dealer Sales Lane at the location on sale days -promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, upsells products and services, etc. Partners with department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re‐ran if needed. Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved. Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. Addresses any findings of unethical behavior and/or failure to adhere to the auction's policies and procedures. Serves as the point person for resolution of customer issues at the location in partnership with Field Sales Team and Major Accounts. Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies. Leads the education of customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services, especially MMR to ensure Manheim sets realistic dealer expectations on selling cars. Provide assistance and training in usage. Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers. Support the development, deployment and maintenance of Department policies, practices and procedures. Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation services within the marketplace. Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels. Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback. Lead and work on strategic projects for the Operating Location for online transaction fulfillment. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Assist manager in counseling and disciplining employees, in evaluating employee job performance and conducting performance appraisals. Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support. Performs other duties as assigned. Qualifications: Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field • 1+ year of experience in management or lead role 1+ year of experience in management or lead role 2-4 years of customer service or sales support experience strongly preferred. Excellent leadership and supervisory skills. Strong customer service orientation. Excellent communication (written and verbal) and interpersonal skills required. Ability to work in a high performance, fast-paced team environment. Solid computer skills, including ability to use Internet and MS Office effectively. Ability to adapt to and work effectively within a constantly changing environment. Excellent customer service and problem solving skills. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity. Vision abilities required include close, distance and depth perception. Bilingual (English/Spanish) preferred Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $72.2k-108.2k yearly Auto-Apply 5d ago
  • Zone Manager (Hourly Supervisor)

    Retail and Dining Positions

    Customer service manager job in El Paso, TX

    . Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service. Duties and Responsibilities: Exceed First Class Service standards and behavior with every customer, business partners and peers Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures. Facilitate opening and closing procedures for all stores Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures Ensure store merchandising standards are consistently executed per the company guidelines Coordinate and monitor staffing levels to maximize sales and service potential Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events Direct, coach, and train Associates in their daily job assignments Represent and support the company by fostering strong business relationships within the airport community Contribute feedback on Associate reviews and provide input on Associate counseling Position Qualifications: High school diploma or equivalency required / Bachelor's degree preferred Ability to work various shifts in a 7/365 day team oriented environment Excellent customer service skills and ability to communicate effectively using the English language Strong interpersonal/organizational skills with ability to motivate others Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously Proficiency required in reading, writing, mathematics, cash handling/ reporting Computer literacy and working knowledge of MS Office preferred Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements Standing for long periods of time and the ability to work in environments with varying temperatures Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
    $39k-58k yearly est. 60d+ ago
  • Part-Time Assistant Manager - FEC Technical Services

    Cinemark 4.3company rating

    Customer service manager job in El Paso, TX

    Apply in ~60 Seconds Join Our Team: A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide. Role Summary: As the Assistant Manager overseeing Technical Services, you will play a critical role in maintaining the smooth operation of our Family Entertainment Center (FEC). Your focus will be on ensuring that all technical aspects, equipment, and systems function optimally to enhance the guest experience. You will collaborate with other managers and staff to create a seamless and enjoyable environment for families and individuals. Responsibilities: Equipment Maintenance and Troubleshooting: * Supervise the maintenance and repair of all technical equipment within the center (e.g. arcade, bowling lanes, laser tag systems, etc.). * Regularly inspect and troubleshoot equipment to identify issues promptly. * Coordinate with external vendors or technicians for complex repairs. * Maintain an inventory of spare parts, tools, and technical supplies. Facility Infrastructure: * Oversee the technical infrastructure, including power distribution, lighting, sound systems, and network connectivity. * Ensure compliance with safety standards and regulations. * Address any facility-related technical challenges efficiently. Cleaning and Sanitization: * Develop and implement cleaning protocols for technical equipment, gaming consoles, and touchscreens. * Ensure that all surfaces are regularly sanitized, especially in high-traffic areas. * Collaborate with Facilities/Janitorial manager to maintain a clean and hygienic environment. Technical Staff Management: * Train and supervise Bowling/Games technicians. * Foster a positive work environment, emphasizing teamwork and skill development. * Partner with scheduling manager to schedule shifts and manage workloads effectively. Quality Assurance: * Conduct regular quality checks on technical equipment and systems. * Implement preventive maintenance schedules. * Maintain records, address and report any discrepancies promptly. Collaboration: * Work closely with the General Manager and other departments to align technical strategies with overall business goals. * Provide input on capital investments related to technology upgrades. Requirements: * Previous experience in technical management, preferably within an entertainment or hospitality setting preferred. * Familiarity with various entertainment systems, audiovisual equipment, and IT infrastructure. * Ability to lead and motivate a technical team. * Quick thinking and effective problem-solving abilities. * Willingness to work evenings, weekends, and holidays as needed. Physical and Environmental Requirements: * Frequent bending, kneeling, and lifting up to 50 lbs. * Frequent standing, walking and reaching around the FEC. * Noise level may be moderate to high at times. * Be able to work in a standing position for extended periods of time. Benefits Available: At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members. * Employee Discount * 401(k) Matching* * Growth Opportunities * Education Assistance* * Health Benefits* * Parental Leave* * Paid Time Off* * Daily Pay* * Free Movies* * Benefits may vary by career category, so be sure to check the specific details on our career site. DISCLAIMER: This is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the , as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc. Cinemark is an Equal Opportunity Employer
    $25k-31k yearly est. 60d+ ago
  • Customer Service - Self Storage Manager

    Public Storage 4.5company rating

    Customer service manager job in El Paso, TX

    Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm) Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending Company paid life, accidental death insurance, and exclusive vendor discounts Mileage reimbursement is provided when traveling between properties or other work-related tasks Our Property Managers have the opportunity to earn performance-based bonuses! Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent Auditing cash drawers and making bank deposits are part of the daily business We help keep our customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport lift/move items weighing up to 35 pounds Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Qualifications Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) Additional Information More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team! REFD0290
    $15 hourly 9d ago
  • Client Service Manager II

    Blueprint30 LLC

    Customer service manager job in El Paso, TX

    ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate. Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions. Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor. Request employee education workshops and literature Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m. Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary. Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary. Communicate and/or support compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations. Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation. Monitor profitability of clients and recommend appropriate revenue generating products and services. Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions. Provides mentoring - constructive feedback to new associates on a consistent basis. Effectively handles escalated calls. Assists in phone monitoring duties. Proactively assists with critical clients. Coordinates and peer reviews plan changes and acquisitions. Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases. Takes part in disaster recovery testing and provides feedback on system enhancements Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Up to 1 Year of Directly Related Experience Bachelor's Degree or its equivalent in education and experience
    $52k-84k yearly est. 3d ago
  • Client Service Manager II

    Adpcareers

    Customer service manager job in El Paso, TX

    ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Proactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate. Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions. Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor. Request employee education workshops and literature Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m. Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary. Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary. Communicate and/or support compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations. Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation. Monitor profitability of clients and recommend appropriate revenue generating products and services. Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions. Provides mentoring - constructive feedback to new associates on a consistent basis. Effectively handles escalated calls. Assists in phone monitoring duties. Proactively assists with critical clients. Coordinates and peer reviews plan changes and acquisitions. Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases. Takes part in disaster recovery testing and provides feedback on system enhancements Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Up to 1 Year of Directly Related Experience Bachelor's Degree or its equivalent in education and experience
    $52k-84k yearly est. 3d ago
  • Full-Time Assistant Manager - FEC Technical Services

    Cinemark 4.3company rating

    Customer service manager job in El Paso, TX

    Apply in ~60 Seconds Join Our Team: A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide. Role Summary: As the Assistant Manager overseeing Technical Services, you will play a critical role in maintaining the smooth operation of our Family Entertainment Center (FEC). Your focus will be on ensuring that all technical aspects, equipment, and systems function optimally to enhance the guest experience. You will collaborate with other managers and staff to create a seamless and enjoyable environment for families and individuals. Responsibilities: Equipment Maintenance and Troubleshooting: * Supervise the maintenance and repair of all technical equipment within the center (e.g. arcade, bowling lanes, laser tag systems, etc.). * Regularly inspect and troubleshoot equipment to identify issues promptly. * Coordinate with external vendors or technicians for complex repairs. * Maintain an inventory of spare parts, tools, and technical supplies. Facility Infrastructure: * Oversee the technical infrastructure, including power distribution, lighting, sound systems, and network connectivity. * Ensure compliance with safety standards and regulations. * Address any facility-related technical challenges efficiently. Cleaning and Sanitization: * Develop and implement cleaning protocols for technical equipment, gaming consoles, and touchscreens. * Ensure that all surfaces are regularly sanitized, especially in high-traffic areas. * Collaborate with Facilities/Janitorial manager to maintain a clean and hygienic environment. Technical Staff Management: * Train and supervise Bowling/Games technicians. * Foster a positive work environment, emphasizing teamwork and skill development. * Partner with scheduling manager to schedule shifts and manage workloads effectively. Quality Assurance: * Conduct regular quality checks on technical equipment and systems. * Implement preventive maintenance schedules. * Maintain records, address and report any discrepancies promptly. Collaboration: * Work closely with the General Manager and other departments to align technical strategies with overall business goals. * Provide input on capital investments related to technology upgrades. Requirements: * Previous experience in technical management, preferably within an entertainment or hospitality setting preferred. * Familiarity with various entertainment systems, audiovisual equipment, and IT infrastructure. * Ability to lead and motivate a technical team. * Quick thinking and effective problem-solving abilities. * Willingness to work evenings, weekends, and holidays as needed. Physical and Environmental Requirements: * Frequent bending, kneeling, and lifting up to 50 lbs. * Frequent standing, walking and reaching around the FEC. * Noise level may be moderate to high at times. * Be able to work in a standing position for extended periods of time. Benefits Available: At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members. * Employee Discount * 401(k) Matching* * Growth Opportunities * Education Assistance* * Health Benefits* * Parental Leave* * Paid Time Off* * Daily Pay* * Free Movies* * Benefits may vary by career category, so be sure to check the specific details on our career site. DISCLAIMER: This is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the , as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc. Cinemark is an Equal Opportunity Employer
    $25k-31k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Socorro, TX?

The average customer service manager in Socorro, TX earns between $32,000 and $104,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Socorro, TX

$58,000
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