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  • Customer Service Manager

    Southwest Accessory Group

    Customer service manager job in Haltom City, TX

    Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit. We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth. We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity. Benefits Day Shift (No Overnights) Paid Holidays 401(k) Plan w/ match Full benefit package including medical, dental, vision, life, disability and supplemental plans. PTO & Sick Time Position Summary: The Customer Service Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi-time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction. Key Responsibilities: Oversee daily operations of a multi-time zone call center supporting customers, dealers, and internal teams. Lead, coach, and develop a team of customer service and inside sales representatives to meet performance metrics, quality standards, and response time goals. Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones. Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries. Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently. Analyze service trends, identify operational gaps, and implement process improvements. Create and maintain customer service SOPs, scripts, and training materials. Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards. Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement. Ensure compliance with company policies, customer requirements, and industry best practices. Recruit, hire, and train new team members as needed. Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction. Qualifications 3-5+ years of customer service leadership experience, preferably in a distribution, logistics, or automotive accessories environment. Proven experience managing a multi-time zone call center. Strong background in coaching, performance management, and staff development. Excellent communication, problem-solving, and conflict-resolution skills. Strong ability to analyze metrics and optimize operations. Experience with Five 9 CRM, call center systems, and order/logistics platforms. Ability to work in a fast-paced environment and manage competing priorities. High level of professionalism and customer-oriented mindset. Automotive, aftermarket parts, or distribution industry experience. Knowledge of ecommerce order flow, RMA processes, and warehouse operations. Ability to lead cross-functional initiatives and improve operational efficiency. Bilingual (English/Spanish) a plus. NetSuite experience a bonus.
    $38k-70k yearly est. 3d ago
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  • Client Engagement Manager

    Techblocks

    Customer service manager job in Irving, TX

    About the Role As a Client Engagement Manager at TechBlocks, you will serve as the primary onsite face of TechBlocks for a strategic client program, responsible for building trusted client relationships, ensuring seamless program execution, and aligning delivery teams with business objectives. This role is highly client-facing and onsite (Dallas location, 4 days per week) and acts as the bridge between client leadership and TechBlocks' delivery, product, PMO, and shared services teams. You will own engagement health, program governance, executive communication, and operational oversight across the program. Key Responsibilities Client Relationship & Engagement Management Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and C-level. Build and sustain strong, long-term client relationships through consistent onsite presence, proactive communication, and credibility. Conduct weekly meetings with client Managers, bi-weekly reviews with Directors, and monthly executive updates with VPs and C-level stakeholders. Own client escalations, proactively manage risks, and ensure timely resolution of issues with clear communication. Program & Delivery Oversight Oversee program-level delivery across multiple workstreams, collaborating closely with Product, PMO, Engineering, and Architecture teams. Ensure smooth coordination and alignment with Security, Automation & Performance, DBA, DevOps, and SRE teams to prevent delivery disruptions. Monitor delivery progress, dependencies, risks, and milestones to ensure commitments are met across all streams. Drive adherence to agreed KPIs, SLAs, timelines, and quality standards. Executive Reporting & Communication Create and present weekly program status reports for C-level, VPs, and Directors, covering delivery status, risks, dependencies, financials, and decisions required. Translate complex technical and delivery information into clear, executive-ready insights. Lead or support executive steering committee meetings and ensure follow-through on action items and decisions. Resource & Operational Management Oversee program-wide resource onboarding, offboarding, attrition tracking, and capacity planning. Partner with internal leadership to ensure optimal team structure, skills alignment, and continuity. Coordinate month-end timesheet collection and validation to support accurate program billing. Ensure operational discipline across tooling, reporting cadence, and engagement processes. Continuous Improvement & Engagement Health Identify trends, risks, and improvement opportunities across engagement health, delivery execution, and client satisfaction. Drive continuous improvement initiatives across engagement processes, governance, and collaboration models. Act as a role model for client-centric behavior, accountability, and delivery excellence. Required Qualifications Bachelor's degree in a relevant field; Master's degree is a plus. 8+ years of experience in technology delivery environments, with significant experience in client-facing engagement, program, or delivery leadership roles. Proven experience managing large, complex, multi-stream programs involving onshore and offshore teams. Strong background working with PMOs, product teams, and engineering leadership. Demonstrated ability to engage confidently with senior client stakeholders, including Directors, VPs, and C-level executives. Excellent communication, relationship-building, and stakeholder management skills. Strong organizational skills with attention to detail in reporting, governance, and execution. PMP, PgMP, ITIL, or similar certifications are a plus. Additional Requirements Ability to work onsite in Irving-Dallas a minimum of four (4) days per week. Strong sense of ownership, accountability, and urgency. Comfortable operating in ambiguous, fast-paced environments with competing priorities. Ability to influence without authority and navigate complex organizational dynamics. Commitment to delivering excellence, client satisfaction, and continuous improvement. Why TechBlocks Work directly with Fortune 500 executives and digital transformation leaders. Be part of a fast-growing, AI-native software engineering firm redefining global delivery through our GCC-as-a-Service model. Collaborate with global teams in Canada, the U.S., and India on cutting-edge cloud and AI initiatives. Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation.
    $78k-134k yearly est. 4d ago
  • Customer Success Manager, Mission Critical

    Buildots

    Customer service manager job in Dallas, TX

    Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Key Responsibilities: Lead the relationship, implementation, and success of one of Buildots' largest clients. Responsible for the smooth operations of the project and primary point of contact for the entire project team. Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Understand the complexities and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Background of at least 5 years in Civil engineering /construction project management Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. Great analytical and technical skills Experience as a VDC Manager in construction projects - Advantage Good vibes and a sense of humor - a must-have! You must be able to visit the project site 4 days a week *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
    $67k-112k yearly est. 2d ago
  • Customer Service Manager

    L&S Mechanical 4.0company rating

    Customer service manager job in Richardson, TX

    Customer Service Manager - HVAC, Plumbing, Electrical (Warranty & Service) We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customer service operations, improving customer satisfaction, and ensuring efficient communication between departments. General Responsibilities Customer Service Leadership: Lead and manage the customer service team, ensuring high-quality support across all trade divisions. Develop and implement customer service policies, procedures, and best practices. Train and mentor customer service representatives to enhance service delivery. Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction. Operations & Process Improvement: Coordinate with sales, logistics, and technical teams to provide seamless customer support. Identify and implement process improvements to enhance efficiency and reduce response time. Utilize CRM systems and other tools to track customer interactions and service metrics. Ensure compliance with company policies, industry regulations, and trade-specific requirements. Customer Relations & Satisfaction: Act as the main point of contact for escalated customer issues and work to resolve them effectively. Develop customer retention strategies and gather feedback for continuous service improvement. Analyze customer trends and provide insights to management for business growth opportunities. Reporting & Performance Management: Monitor key performance indicators (KPIs) related to customer service, response time, and satisfaction levels. Generate reports and provide recommendations to improve service standards. Conduct periodic performance evaluations of the customer service team. Qualifications Bachelor's degree in Business Administration, Customer Service, or a related field (preferred) or combination of experience and education. Minimum of 5 years of customer service experience, with at least 2 years in a managerial role. Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus. Strong leadership, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Proficiency in CRM software, Microsoft Office Suite, and customer service platforms. Ability to manage multiple priorities in a fast-paced environment.
    $42k-72k yearly est. 3d ago
  • Amazon Growth & Client Success Lead

    Dreamhire.com

    Customer service manager job in Denton, TX

    An established industry player is seeking a dedicated operations professional to enhance client satisfaction and retention. In this pivotal role, you'll oversee client onboarding and offboarding processes, ensuring smooth transitions and effective communication. Your expertise in Amazon Seller Central and project management will be crucial as you manage the Amazon support desk and monitor client progress. This role offers an exciting opportunity to make a significant impact, fostering long-term relationships and driving performance improvements for clients. If you thrive in a fast-paced environment and are passionate about eCommerce, this position is perfect for you. #J-18808-Ljbffr
    $49k-78k yearly est. 5d ago
  • Manager, International Tax Shared Services

    KPMG 4.8company rating

    Customer service manager job in Dallas, TX

    At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $113.3k-208.9k yearly 5d ago
  • General Manager- Commercial Aviation Services

    Foxtrot Aviation Services

    Customer service manager job in Dallas, TX

    FoxTrot Aviation Services is seeking a consistently hard-working General Manager out of Dallas Fort Worth International Airport (DFW) who is committed to reliable quality service, customer relationships, and building a rock steady team. The General Manager is responsible for ensuring that safety standards are consistently upheld across assigned locations, aligning with the FoxTrot standard. This role involves frequent site visits, oversight of safety practices, educational meetings, and proactive training. The GM will work closely with the Safety/Training Department to ensure all team members are trained and proficient in safety categories. Additional responsibilities include managing scheduling, staffing, administrative tasks, equipment needs, client relations, and maintaining financial targets. The GM is also accountable for maintaining high standards of quality, ensuring compliance with company policies, and achieving revenue and labor goals. Key Responsibilities Safety and Compliance Conduct unannounced site visits to ensure adherence Foxtrot Safety Policy and customer safety policies. Identify safety shortfalls and chart paths forward to uphold safety standards. Hold educational safety meetings and proactively engage in training initiatives. Collaborate with the Safety/Training Department to ensure comprehensive training for all team members. Assist in policy creation, implementation, and suggest new safety measures. Participate in incident and accident reporting, investigations, and resolution. Operational Management Oversee location(s) scheduling to meet customer requirements and coordinate travel as needed. Proactively identify and address turnover; initiate backfill to maintain staffing minimums. Represent location revenue and labor; oversee administrative training and capacity of on-site managers and supervisors. Monitor disciplinary actions, hazards, and complaints; have authority to approve raises with ownership approval. Equipment and Supplies Recommend equipment needs and capital improvements while considering financial goals. Review supply locker audits for safety and stock compliance; ensure all equipment is in good working order. Schedule supply needs for ad hoc projects and assist with equipment or supply issues as required. Client and Quality Management Engage in customer troubleshooting, manage client relations, and create weekly location report cards and quality reports. Generate estimates or pricing for new customers and ensure timely and accurate completion of closeouts, debriefs, and audits. Monitor timecard outliers, approve/deny manager PTO requests, and ensure compliance with necessary forms. Conduct quarterly reviews of OMs, address quality concerns, and hold the team accountable for quality standards. Training and Development Coordinate training needs between manager and supervisors and the Director of Training and Safety. Identify and address training deficiencies; ensure compliance with training plans. Maintain a communicative relationship with customers, co-workers, and management. Revenue and Financial Goals Hit defined revenue targets, generate new leads, and ensure established revenue goals are met. Monitor SharePoint for job scheduling and crew allocation, update sales sheets in real-time. Understand contract specifics and make decisions based on the P&L, including staffing, planning, expansion, and purchases. Administrative Duties Audit company-provided vehicles for safety, maintenance, and cleanliness; ensure timely maintenance with a budget up to $1,000. Be trained in accident protocol and ensure communication of deficiencies to ownership. Dedicate six days a month to travel and ensure 100% checklist compliance, revenue and labor goals, quality audit scores, and cash flow targets. Key Performance Indicators (KPIs) 100% Checklist Compliance: Ensure all operational checklists are completed accurately and on time. Revenue and Labor Goals: Meet or exceed set revenue and labor goals for each location. Quality Audit Scores: Achieve high-quality audit scores, maintaining standards of excellence. Staffing Minimums: Maintain required staffing levels across all locations. Turnover Rates: Achieve low turnover rates among onsite managers and supervisors. Revenue Growth: Attain a 15% year-over-year revenue growth across locations. Cash Flow: Achieve a 35% cash flow across all locations. Qualifications Proven experience in a managerial role with a focus on safety, operations, and client relations Strong knowledge of safety regulations, training practices, and compliance. Excellent leadership, communication, and problem-solving skills. Ability to travel consistently and manage multiple locations effectively. Proficiency in understanding financial reports, P&L, and achieving revenue targets. Experience in training, development, and maintaining high-quality standards. Education and Experience: Bachelor's degree in Business Administration, Management, Safety, or related field preferred. Minimum of 3 years of experience in a managerial role, preferably in a similar industry. Relevant certifications in safety and management are a plus. Working Conditions This role requires regular travel to multiple locations, with at least six days per month dedicated to site visits. Ability to work flexible hours as needed and be on-call for urgent issues Compensation Non-Exempt Medical/Dental/Vision/Life Benefits available after a 60 day probation 401K with company match available with 1 year seniority PTO Job Type: Full-time Pay: $75,000 yearly salary. Merit-based raises based on location growth and revenue. The Culture FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action-oriented individuals. We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus. We are fearless; our team is relentlessly building new, and robust systems. It is up to you to provide feedback on these systems. Don't accept average, expect excellence from your leadership team. The Rewards Apply if you would like to contribute to building an organization that is large, great, and lasting. In the process, open your world up to extensive travel, learning opportunities, and career growth potential. Start building your career today at FoxTrot Aviation! #J-18808-Ljbffr
    $75k yearly 3d ago
  • Enterprise Customer Success Manager

    Leadsonline

    Customer service manager job in Plano, TX

    The Enterprise Customer Success Manager is a highly experienced, field-facing strategic partner responsible for strengthening customer relationships and advising on processes that lead to more effective outcomes for investigations. Drawing on command-level experience in policing and significant exposure to investigative operations, Enterprise CSMs guide agencies in maximizing the impact of LeadsOnline's investigative and intelligence solutions-driving adoption, operational success, and long-term results. Enterprise CSMs focus on our largest customers in the nation (e.g., top ~300) and key regional stakeholders-building executive-level relationships, modernizing investigative practices, elevating intelligence-led policing strategies, and ensuring high-impact utilization of LeadsOnline tools. This role blends relationship leadership, investigative strategy consulting, program development, interagency coordination, and cross-functional collaboration. Overarching Objectives: Ensure optimal health and outcomes for existing investigative/intelligence programs Support successful onboarding, implementation, and adoption of LeadsOnline investigative technologies Drive program awareness, sustainability, and long-term growth across major agencies Key Responsibilities 1. Customer Engagement & Success Build trusted relationships with command-level leaders, understand agency operations, and guide them toward stronger investigative outcomes. Develop deep and broad strategic relationships with command (e.g., Chiefs, Deputy Chiefs, Majors, Lieutenants, Intelligence Unit leaders, etc.) Conduct executive briefings to communicate and share ongoing value Serve as a Enterprise liaison between command staff and the LeadsOnline ecosystem-ensuring alignment, continuity of service & relationship, and a shared understanding of priorities & objectives. Offer pointed and ongoing recommendations to improve & implement investigative best practices-including best use of LeadsOnline products & resources, training, digital evidence workflows, and cross-unit coordination. Analyze agency performance data (usage, outcomes, investigative metrics, trends) to prioritize outreach and guide engagement approaches. Maintain a high-touch cadence with major agencies to drive satisfaction, trust, and long-term partnership. 2. Onboarding & Adoption Ensure major agencies achieve a seamless onboarding experience-leading to early success, strong adoption, and operational readiness. Develop onboarding roadmaps with consideration for command staff, detectives, analysts, special investigations units, and digital evidence teams as applicable. Coordinate training, setup, and operational rollout with Sales, Implementation, Support, and Training teams. Deliver hands-on, scenario-based walkthroughs that reflect real investigative challenges and workflows. Monitor early usage trends & engagement-views, case creation, queries, analytics use across command/users-and intervene to strengthen adoption. Support achievement of early wins: cases advanced, cross-jurisdictional intel gathered, case/query 'hits', inter/cross-agency connections, etc. 3. Drive Program Growth Accelerate investigative and intelligence program maturity, expand services across units/agency, and identify strategic opportunities for growth. Educate agencies on advanced investigative techniques & processes, analytics & intel strategies, and capability gaps to fill. Recommend complementary products, configurations, or workflows (e.g., LeadSuite integrations, NightHawk features & expansion). Lead or participate in regional workshops, state or countywide leadership/intelligence meetings, and national law enforcement conferences. Support city, county, or state-level justification efforts, including legislative briefings, command presentations, funding strategies, and program proposals. 4. Renewal & Retention Management Ensure program stability and continuity by monitoring account health, renewal timelines, and early indicators of risk. Track usage trends, staffing changes, investigative priorities, and organizational shifts to identify early signs of churn risk. Partner closely with Sales on renewal strategies-including pricing, multi-year planning, expansion opportunities, and leadership transitions. Maintain proactive communication with agencies to reinforce value, ensure continued alignment, and strengthen long-term retention. Address escalations quickly and professionally, coordinating with Product, Sales, and Training/Support to resolve operational issues. Assist agencies with budgeting, funding strategies, grant support, and long-term sustainability planning. 5. Operational Collaboration & Thought Leadership Represent the voice of major agencies, contribute to internal alignment, and support national leadership in investigations best practices. Provide structured and actionable feedback to Product, Engineering, Support, Training, Marketing, and Leadership based on agency needs and trends. Contribute to and lead pilots, strategic initiatives, and partnerships with local, state, regional, or federal entities. Support product improvement efforts-helping shape workflow enhancements, training content, best-practice guides, and investigator/analyst resources. Develop or contribute to case studies, success stories, operational wins, and thought-leadership content to elevate the broader investigative community. Represent LeadsOnline as a Enterprise advisor and leadership partner at conferences, association events, intelligence summits, and investigative leadership gatherings. Collaborate across departments to ensure customer journey excellence and optimal positioning for growth. Why Join LeadsOnline? Mission-Driven Impact Your work directly supports law enforcement agencies in solving crimes and serving communities. Every deal you close has a real-world impact. Growth & Career Development We invest in our people. From onboarding to ongoing training, you'll have access to tools, coaching, and advancement opportunities, whether into larger accounts or future leadership roles. Compensation & Benefits Competitive base salary Medical, dental, and vision coverage 401(k) with company match Robust PTO and flexible hybrid schedule Company-paid disability and life insurance Modern office in Plano with snacks, team outings, and a collaborative environment High-Growth Company Join a rapidly scaling company with a respected product used by thousands of agencies. Your success directly drives our momentum and innovation. Our Core Values Service - We put clients, communities, and teammates first. Energy - We bring passion, persistence, and positivity to our work. Ownership - We act with accountability and drive change. People - We treat others with respect and win as a team Ready to Make a Difference? If you're an experienced, high-performing client success professional who wants to enforce adoption and drive value of a product that truly helps people, we want to hear from you. Join our high-energy team and become part of the force behind law enforcement success. Apply today to start your next chapter with LeadsOnline. LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.
    $67k-112k yearly est. 4d ago
  • Customer Service Manager - In Office

    Sellors Agencies

    Customer service manager job in Arlington, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 11d ago
  • Plant Manager

    OTR Engineered Solutions

    Customer service manager job in Fort Worth, TX

    The Plant Manager is responsible for general supervision of all phases of plant operations including production, quality control, maintenance, receiving, and shipping. Responsibilities also include recruiting, hiring, and training personnel and facility/physical plant up-keep. They will work closely with the production team to increase productivity and profitability within the manufacturing operation. Essential Functions: Provide leadership for the successful day-today operations of the facility. Work closely with quality personal to review product consistency to determine trends and areas of improvement. Review established production schedules to ensure established inventory levels are met. Coordinate the hiring and training of all manufacturing personnel. Monitor operation expenses and research ways to reduce while maintaining product quality. Work to ensure all members of the manufacturing team are aware of safety policies to provide a safe workplace to our employees. Maintain and support a superior safety and housekeeping program. Analyze workforce requirements. Conduct performance reviews and provide coaching and guidance to all operations employees. Encourage and promote operating in a continuous improvement environment. Remove production constraints; allocate human and equipment resources and direct production employees to attain all established goals. Remove waste and constraints from the production process to improve efficiencies and enhance productivity. Work with purchasing manager to develop and improve supplier relationships. Coordinate scheduling of manufacturing operations and maintenance. Must be a team player. Other duties as assigned. Competencies: Business Acumen. Communication Proficiency Project Management Time Management Collaboration Skills Personal Effectiveness/Credibility Flexibility Stress Management/Composure Required Skills / Abilities: BS degree or equivalent; or four to six years' related experience or training; or equivalent combination of education and experience. Proven managerial experience Strong team building, decision-making and people management skills. Adequate knowledge of business and management principles (budgeting, strategic planning, resource allocation and human resources). Be knowledgeable of safety, quality, productivity, demand creation, inventory, and stewardship processes. Multi-tasking and organized. Able to maintain a dependable and flexible work schedule. Ability to create accountability and to lead by example. Excellent interpersonal skills and communication with all levels of management. Supervisory Responsibility: This position oversees the operations of a particular facility. The role is responsible for all operations roles withing the facility. Work Environment: This position operates in a manufacturing environment. At times, the employee will be exposed to manufacturing environment, including forklift traffic, fumes, noise, and operating manufacturing equipment. Physical Demands: While performing the duties of this job, the employee is regularly required to squat. Must be able to bend at the knees, and flexible enough to work in awkward positions. Must be able to stand and work on your feet for extended periods of time. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and talk or hear. Must be able tolerate fluctuations in temperature and humidity. Must be able to work with hands and have the manual dexterity to use misc. hand tools (i.e. hammer, screwdriver etc.). Specific vision abilities required by this job include distance vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Thursday, 6:00 a.m. through 4:30 p.m. May also require some weekend work. Travel: No travel is expected for this position. Required Education and Experience: Bachelor's degree or four years' related experience or training; or equivalent combination of education and experience Preferred Education and Experience: Bachelor's Degree Manufacturing experience Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. OTR Engineered Solutions, Inc is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
    $89k-134k yearly est. 1d ago
  • Plant Manager

    QLM Search

    Customer service manager job in Fort Worth, TX

    High-Volume Packaging Manufacturing Forth Worth, Texas QLM Search is partnering with a long-established, market-leading packaging manufacturer to appoint a Plant Manager at a large-scale, strategically critical site within its North American network. The business has strong heritage, leading market positions, and a proven record of consistent growth and profitability. With continued investment in assets, technology, and people, and strong demand from blue-chip FMCG customers, it is carrying clear momentum into 2026 and beyond. The Role Reporting to the Regional Vice President, as Plant Manager you will lead an established management team and own site performance and execution, with direct impact on profit, reliability, quality, service, and safety. You will lead all site functions, drive bottom-line performance through productivity and efficiency, own CapEx and maintenance (MRO), and embed a manufacturing excellence and continuous improvement culture in a high-speed environment. Your Background You are a hands-on Plant Manager and manufacturing leader with experience in high-volume packaging or food / beverage filling operations, strong operational excellence capability, and a track record managing large teams and asset-intensive sites. This is an excellent Plant Manager opportunity to lead a flagship plant that matters within a high-performing group. Apply or get in touch with us at QLM Search to discuss further.
    $89k-134k yearly est. 1d ago
  • Plant Manager

    Tandem/Neal Associates

    Customer service manager job in Fort Worth, TX

    The ideal candidate will have experience managing both a production facility and a team. They should be able to analyze each step of the manufacturing process and make effective use of resources to deliver desired outcomes. The candidate will also have an ability to follow safety and compliance guidelines diligently in order to create a healthy work environment for all employees. Responsibilities Oversee plant operations such as budget, production schedule and stock Maintain clean and safe workplace Analyze production costs and inventory to establish areas for improvements Ensure adherence to rules and workplace policies Examine processes and design plans to effectively use available resources Qualifications Bachelor's degree in Engineering or relevant field 6+ years of Aerospace supplier experience MUST HAVE experience in metals manufacturing Experience in plant management and manufacturing operations Strong communication, management and supervisory skills Strong budget and P&L experience Ability to interact with customers and keep quality standard excellence
    $89k-134k yearly est. 1d ago
  • Commercial Relationship and Servicing Supervisor

    Countryplace Mortgage 3.6company rating

    Customer service manager job in Plano, TX

    ABOUT THE ROLE CountryPlace Mortgage is seeking a Commercial Relationship & Servicing Supervisor in commercial lending operations. Based in our Plano, TX headquarters, this role is instrumental in driving strategic account management, leading process development and operational improvement, and developing team capabilities. The Commercial Relationship & Servicing Supervisor serves as a subject matter expert and requires a high degree of independence, strategic thinking, and cross-functional collaboration, with regular engagement across credit underwriting, Regional Sales Managers, Retailers, manufacturing partners, auditors, and vendors. This position combines high-level commercial account servicing responsibilities with strategic business relationship functions. You will play a key role in managing complex dealer accounts, designing scalable processes, and cultivating new relationships to expand our lending footprint. The ideal candidate is a seasoned professional who thrives in a fast-paced environment, brings a consultative approach to client engagement, and demonstrates strong strategic thinking and leadership capabilities. ESSENTIAL DUTIES & RESPONSIBILITIES Strategically engage with factories and dealers to manage high-value commitments Design, implement, and manage departmental processes to improve efficiency, accuracy, and scalability Identify operational gaps and lead resolution efforts through process redesign and documentation Develop and maintain SOPs, training guides, and workflow documentation Monitor KPIs and operational metrics, presenting insights and recommendations to leadership Lead cross-functional initiatives to align commercial lending operations with broader business goals Champion system enhancements and automation opportunities, including Solifi optimization Support internal audits and compliance reviews, ensuring adherence to regulatory and company standards Serve as a liaison between account management and underwriting to ensure process alignment Oversee and approve complex invoice and MCO transactions with minimal oversight Analyze credit line utilization trends and advise on optimization strategies Lead reconciliation of monthly billing statements and ensure financial accuracy Facilitate payment processing and troubleshoot exceptions Coordinate third-party inventory inspections and lead resolution of audit discrepancies Perform payoff workflows, ensuring compliance and timely document delivery Lead onboarding for new dealers, delivering expert-level training and support Review and authorize pending orders, applying advanced credit and curtailment analysis Ensure accurate and timely data entry into Solifi for approved orders Provide strategic payoff guidance to dealers and third-party lenders Perform document distribution upon loan payoff Implement delinquency management strategies and lead recovery efforts Partner with underwriting to assess and recommend credit line adjustments Manage Help Scout communications and ensure timely resolution of escalated issues Foster long-term dealer and supplier relationships, acting as a strategic consultant Audit inspection reports and lead resolution of complex unit discrepancies Lead financial documentation collection for annual reviews, ensuring compliance and completeness Draft and execute formal collection communications, supporting legal and credit recovery efforts Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence Mentor peers and junior Account Managers on best practices and process adherence Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision-making Collaborate with the CPM Business Relationship Managers and CPM Retail Sales team to process and route for approval dealer eligibility for retail financing programs POSITION REQUIREMENTS, CAPABILITIES & SKILLS Strategic, self-directed, and highly accountable Excellent interpersonal skills and ability to build rapport across diverse teams and clients Proven ability to design and manage complex operational processes Exceptional interpersonal and leadership skills Mastery of written, verbal, and presentation communication Bilingual proficiency preferred Expert-level proficiency in Solifi preferred Proven ability to manage high-risk accounts and complex collections Consultative approach to client service, balancing business goals with relationship management Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights MINIMUM QUALIFICATIONS Bachelor's degree required, in Finance, Accounting, or Business 3+ years of commercial loan servicing in manufactured housing, auto, RV, or marine OR 5+ years of commercial loan servicing in finance or banking Advanced spelling and grammar skills Working knowledge on applicable computer software systems to include Microsoft Office and internal software WE OFFER Competitive Salary Medical/Dental/Vision Insurance Paid Holidays 401K Match Generous PTO FSA/HSA Plans Life /Disability/Accidental Insurance and much more!
    $50k-75k yearly est. 1d ago
  • Service Center Assistant Manager

    The McAlear Group

    Customer service manager job in Irving, TX

    This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO
    $32k-45k yearly est. 3d ago
  • Call Center/Task Manager - Data Collection

    Ipsos-Insight, LLC

    Customer service manager job in Dallas, TX

    What makes this role important at Ipsos? We are seeking an experienced Task Manager/Call Center Manager to oversee daily operations at a telephone data collection center (DCC). This critical supervisory role serves as the operational bridge between the Project Manager and frontline data collection staff, ensuring the successful collection of establishment data. The Call Center Manager will lead a team, drive quality control initiatives, and ensure all performance standards are met while maintaining data integrity requirements. This role reports to the Project Manager, Data Collection Program. What you can expect to be doing: Operational Leadership Serve as primary liaison between contractor Project Manager and all subordinate DCC staff Act as the main point of contact with the DCC Manager regarding all center operations Oversee daily operations ensuring smooth workflow across all data collection activities Coordinate with counterpart Call Center Managers at other DCCs to share best practices and maintain consistency Team Management & Supervision Supervise and assign workloads to Supervisors and their respective interviewer teams Monitor staff productivity using business intelligence tools (SAP Crystal Reports) Ensure optimal staff coverage during operating hours (6 AM - 7 PM local time) Manage staff scheduling to maintain appropriate mix of on-site and telework personnel per approved Telework Plan Coordinate coverage for address refinement, enrollment, collection, and edit reconciliation activities Performance Management Analyze daily/weekly performance reports to ensure metrics are consistently met Identify performance gaps and implement immediate corrective actions Conduct regular team meetings to communicate performance metrics and improvement strategies Provide input for monthly performance reports submitted to Project Manager Quality Control & Compliance Direct and supervise all quality control activities at the DCC level Monitor compliance with data integrity requirements and confidentiality protocols Oversee edit reconciliation processes ensuring timely resolution of data quality issues Ensure data quality by monitoring that interviews and supervisors are following all established protocols and procedures Investigate potential data quality cases and coordinate with Project Manager / Quality Assurance Lead on findings Monitor interviewer call recordings to identify training needs and best practices Training & Development Direct and supervise all training activities at the DCC level Identify individual and team training needs based on performance data Work with Supervisors to implement targeted coaching and mentoring Workflow & Process Management Distribute daily case assignments using CATI system Monitor case progression through various collection stages Communication & Reporting Participate in regular meetings with DCC Manager Provide daily operational updates to Project Manager Communicate policy changes and procedural updates to all DCC staff Document and escalate technical issues, system problems, or resource constraints Maintain comprehensive documentation of operational decisions and process improvements Special Projects & Initiatives Support testing of new software and procedures Provide feedback on system enhancements and process improvements Assist in development of best practices and standard operating procedures Support phase-in/phase-out activities during contract transitions This might be the job for you if you have: Minimum Qualifications U.S. Citizenship required due to government contract High school diploma or equivalent; OR three years of relevant experience at a Call Center Manager role Proficiency in Microsoft Office Suite or equivalent software Proficiency in analyzing reports to monitor performance and assign workloads Strong analytical skills with ability to interpret data and identify trends Working Hours: Able to work on-site during standard operating hours with limited telework flexibility Operating hours: 6 AM - 7 PM (local time zone) Within commuting distance of assigned DCC Occasional overtime may be required during peak collection periods Preferred Qualifications Associate or bachelor's degree in business, public administration, or related field 3+ years of supervisory experience in call center or data collection environment Experience with government contracts or data collection programs Proficiency with SAP Crystal Reports or similar business intelligence software Knowledge of Computer Assisted Telephone Interviewing (CATI) systems Experience managing teams of 10+ employees Understanding of survey methodology and quality control principles Experience with remote team management and telework coordination If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $90,000 to $95,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. What's in it for you: At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AD1 #LI-Onsite
    $90k-95k yearly 7d ago
  • Senior Pursuits Manager

    Savills North America 4.6company rating

    Customer service manager job in Dallas, TX

    Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
    $81k-124k yearly est. 2d ago
  • Drive-In General Manager: Lead Teams, Elevate Service

    Sonic Drive-In 4.3company rating

    Customer service manager job in Dallas, TX

    Sonic Drive-In is seeking a General Manager to lead the restaurant team and enhance customer satisfaction. The role involves training staff, managing operations, ensuring food safety, and maintaining inventory levels. Candidates should possess strong leadership, communication, and problem-solving skills, with at least two years of management experience in the restaurant industry. Join us and be part of the Sonic experience! #J-18808-Ljbffr
    $35k-45k yearly est. 5d ago
  • Collision General Manager

    Mobile Auto Solutions, LLC 4.4company rating

    Customer service manager job in Dallas, TX

    Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values, and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. : Gerber Collision & Glass - Dallas, TX This posting is part of our ongoing effort to identify qualified candidates for current & future opportunities. Applications are accepted on an ongoing basis. In-Person/onsite Position daily, Monday through Friday 1-2 years in leadership position, preferably collision 2-3 years minimum prior CCC1 experience and auto collision estimating required 4-5 years prior customer service excellence required The General Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team member's performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Prepare and manage the annual and monthly operating budget of the collision center. Forecast, target and track monthly sales, profit and expense objectives. Deliver formal annual performance reviews and informal monthly performance reviews. Monitor and maintain all A/P and A/R relating to the Collision Center. Maintain a clean and organized repair facility at all times. Monitor all maintenance required for all shop equipment, including the paint booth Provide training for all staff as necessary Ensure all staff wear proper safety gear and adhere to dress code. Open and close the facility daily as per established procedures. Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates Manage all estimates to ensure labor mix is within established standards. Manage store capacity. Lead and manage all repair facility personnel. Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings. Attend training, information sessions and workshops recommended by Senior Leadership Team. Store CSI performance review and follow up within 24 hours. Education and/or Experience Required Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role. Required Skills/Abilities Attention to detail and a high degree of accuracy. Ability to consistently demonstrate a successful client experience Communicate clearly both verbally and in writing. Ability to motivate others utilizing effective coaching tools and management skills. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: Estimated $90,000 - $110,000+ / Annually Unlimited PTO + Bonuses Compensation is commensurate with location, skill, education, and experience. #J-18808-Ljbffr
    $90k-110k yearly 5d ago
  • Plant Manager

    Don Lee Farms 4.2company rating

    Customer service manager job in Mansfield, TX

    Company Don Lee Farms is a multigenerational, family-run food manufacturer producing burgers, bowls, and tacos for leading national retailers including Trader Joe's, Costco, Walmart, and Sam's Club. We operate at scale with a focus on food safety, operational discipline, and consistent execution across both branded and private-label products. Role The Plant Manager owns day-to-day manufacturing performance of the facility. This role is fully accountable for safety, quality, service, cost, and people. The Plant Manager leads production, quality, maintenance, sanitation, and warehouse teams to ensure products are made safely, on time, and to specification-every shift, every day. This is a hands-on, on-site leadership role. Responsibilities • Own plant performance across safety, food safety, quality, labor, yield, uptime, and cost. • Ensure full compliance with USDA, GMP, HACCP, OSHA, and company standards. • Set expectations, drive accountability, and develop supervisors and department leaders. • Run daily operations reviews and ensure clear communication across shifts. • Partner with Quality to prepare for and execute internal, customer, and regulatory audits. • Drive corrective actions, root cause analysis, and continuous improvement initiatives. • Oversee production planning and execution to meet customer service and inventory targets. • Partner with Maintenance to ensure equipment reliability, preventative maintenance, and capital planning. • Support new product launches and process changes with R&D and Operations. • Identify operational risks early and take decisive action to prevent disruptions. • Build and sustain a culture of ownership, discipline, and teamwork. Requirements • 5+ years of leadership experience in food manufacturing operations. • 5+ years managing supervisors or managers in a production environment. • Strong understanding of food safety systems, GMPs, HACCP, and USDA environments. • Proven ability to lead in high-volume, fast-paced manufacturing operations. • Comfortable being on the production floor and holding teams accountable in real time. Preferred • USDA-regulated facility experience. • Frozen food or protein manufacturing background. • Experience operating mixed meat and vegetarian production lines. • Track record of improving yields, reducing downtime, and controlling labor and waste. Location In-person role based at our Mansfield, Texas manufacturing facility. Compensation Competitive and based on experience.
    $40k-57k yearly est. 14h ago
  • General Manager

    FB Society

    Customer service manager job in Dallas, TX

    Mexican Sugar is a Pan-Latin restaurant offering refined dishes that are as bold in flavor as they are elegant in presentation. Everything is made from scratch and prepared with authentic ingredients and traditional cooking methods. At Mexican Sugar, our General Manager is dedicated to creating a lavish and authentic Latin American atmosphere that delights Managers, Team Members, Guests, and Vendor Partners alike. The Mexican Sugar GM is like a skilled orchestra conductor - they understand that the strength of the performance lies in the talents of each musician. They approach their work with a strategic mindset, constantly coaching and developing their team, and reject the notion that simply pushing through challenges will lead to sustainable success. By hiring and cultivating a team of top performers, they drive both top and bottom-line results. They lead by empowering others and prioritizing the growth of leaders within their team. A passion for innovative Latin-inspired cuisine, exquisite small-batch cocktails, and premium Tequilas is a must. The ideal candidate should have 3-5 years of experience in high-volume sales and premium dining, with fluency in both Spanish and English being a plus. Business Strategist Create, present, and adjust both yearly and quarterly operating plans to reflect current sales climate and restaurant performance. Drive top line sales performance by delivering stellar experiences, strategic and community partnerships, and leadership throughout the restaurant. Control costs by managing controllable expenses and creating systems that allow others to successfully manage them. Ensure proper labor management through accurate sales forecasting and reviewing, each department schedule weekly. Maintain a safe, well-manicured restaurant, as pristine and organized behind the scenes as it is for the guests. Experience Curator Partner with the Chef de Cuisine to deliver a scratch culinary menu both for everyday dining and special events as needed. Ensure quality ingredients are used and recipes executed flawlessly. Lead the Bar Manager in curating an industry-leading small-batch craft cocktail and Tequila list, along with a best-in-class bar and spirits program. Partner with FB Experiences and FB Society leaders to imagine new and creative experiences, driving sales both in and out of the Restaurant. Craft unique dining experiences through service that is two steps ahead and surrounds guests in rich, sultry, and luxurious comfort. People Champion Hire, train, and retain the best talent in the industry. Ensure team members have the knowledge, tools, and resources needed to be successful in their roles. Execute the Best First Day orientation and onboarding process for all new team members and managers. Create a smooth, comfortable, and luxurious culture that draws potential new team members in and allows them to be their best at what they do. Hold the entire team to the highest of standards through fair, consistent coaching, and feedback. Leadership Guru Develop team to own their Areas of Responsibility (AOR) and set standards of shift performance. Oversee all AOR distribution and execution, following up, celebrating wins and redirecting results as needed. Lead all manager meetings with content including current restaurant sales and financial results, wins, and opportunities for improvement. Hold regular one-on-ones with each manager to review results and progress in relation to their AORs as well as progress towards long term professional goals. Grow internal talent in with an 'always ready with the next one' mentality for all positions, supply brand growth with home-grown talent. Minimum Qualifications 3-5+ Years of Restaurant Management Experience in high volume, full-service environment Must have a passion for hospitality Results driven, trustworthy, and team oriented Bachelor's Degree or Certification in Hospitality or Culinary field is preferred We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify. Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
    $41k-74k yearly est. 5d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Southlake, TX?

The average customer service manager in Southlake, TX earns between $29,000 and $90,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Southlake, TX

$51,000
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