Customer service manager jobs in Springfield, OH - 2,615 jobs

Client Support Maintain accurate client information to provide day-to-day client support and address intermediate-level client inquiries. Assist in the development of strong business relationships with appropriate insurance carrier personnel. Recogni Client Service, Service Manager, Manager, Client Support, Personal, Benefits, Business Services

Job Title: Customer Service Manager We are supporting a fast-paced aviation organisation experiencing rapid growth, and our client is seeking a highly motivated Customer Service Manager to join their team. This position will participate in a variety of customer service-focused projects with direct engagement across both internal and external stakeholders. As a Customer Service Manager, you will partner closely with Production, Shipping, Executive Management, and customers to achieve optimal customer satisfaction. This role is ideal for someone with a strong passion for customer service and an eagerness to grow, learn, and become part of a high-performing team. Responsibilities Reports production status and forecasts daily with production leadership and teams to ensure customer requirements are met. Collaborates with Operations and Purchasing to create, manage, and track customer-focused throughput plans to reduce turnaround times and support first-in-first-out (FIFO) service. Manages customer-side optimal stock-level maintenance and supports related strategic decision-making. Engages with leadership to prioritise critical initiatives, projects, and goals. Works collaboratively with the Sales team to ensure clear, consistent, and effective customer communication. Handles and resolves complex customer requests, issues, or escalations. Ensures customer invoicing is completed accurately and in a timely manner. Supports outside Sales with quotes and new business opportunities. Supports shipping and receiving activities as required. Performs other duties as assigned. What You'll Bring Minimum of 2+ years' experience in customer service or a related field. Bachelor's degree in Business, Communications, or a related discipline. A self-motivated, driven individual with a strong desire to enhance the customer experience for our client. Highly organised and detail-oriented, with the ability to manage multiple projects simultaneously, often to tight deadlines. Proficiency in MS Office; ERP system experience preferred. Strong communication skills. Proven team player with a collaborative mindset. Bonus (not required): Experience in aviation repair and overhaul environments. Benefits Our client offers a comprehensive benefits package including medical, dental, and vision coverage, short- and long-term disability, life insurance, paid time off, tuition reimbursement, and retirement savings with company match-designed to support long-term health and financial stability throughout an employee's career. Drug-Free Policy Our client operates a drug-free workplace. Candidates must be able to successfully pass pre-employment drug screening and background checks. About Our Client Our client is a rapidly growing, FAA-authorised aviation service provider with multiple locations across North America and the UK. With a long-standing history in the aviation maintenance industry, our client is recognised for its technical expertise, collaborative culture, and commitment to quality and customer service. They offer competitive compensation, market-leading benefits, and strong opportunities for career advancement within the aircraft maintenance sector.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - PA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - PA - Virtual **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

Job DescriptionSalary: Who We Are At VPL, VPL delivers visibility and resiliency to clinical supply chains. By making the procurement-through-fulfillment processes smarter and more profitable, it creates a new supplier dynamic whereby customers benefit from reduced costs, better insights, and increased transparency and efficiency. We developed the industrys only Smart Supply Chain Platform, which automates inbound and outbound shipping, unlocks visibility into the status of critical shipments, and identifies cost-savings opportunities for all of healthcare including IDNs, critical access, outpatient, and pharmacy. With more than 700 hospitals, 6,000+ suppliers, and a 97% customer retention rate, its clear that VPL is the company the healthcare industry trusts to deliver savings, insights, and peace of mind. What Were Looking For VPL is seeking a dynamic and experienced professional to build, lead and scale the Customer Care function. This pivotal role demands a strategic thinker with exceptional leadership skills, a passion for customer satisfaction, and a commitment to driving operational excellence. The Director of Customer Operations will oversee all aspects of customer service delivery, including tier 1 customer support for general inquiries and tier 2 support for technical escalations for software and services. You will ensure efficient and effective resolution of customer issues, enhance the overall customer experience, and spearhead continuous improvement initiatives across the organization. The ideal candidate is customer-obsessed, a strong collaborator who thrives in cross-functional environments, and has a proven track record in building out scalable operational workflows. What Youll Do Lead our Customer Care team focused on supporting software and services for both healthcare supply chain and direct-to-patient pharmacies, including specialty, home infusion, and central fill. Define the strategic vision and operating model for the Customer Care department, aligned with the company's overall objectives and customer experience standards. Define and manage goals, KPIs, and performance metrics to measure success and drive continuous improvement aligned with best practices, workflows, and automation to streamline processes and maximize productivity. Oversee the day-to-day operations of the Customer Care department, ensuring timely and efficient handling of customer inquiries, incidents, complaints, and escalations across all tiers. Champion a customer-obsessed approach to service delivery, striving to exceed customer expectations at every touchpoint. Develop initiatives to enhance the overall customer experience, drive satisfaction and loyalty, and proactively identify and address potential issues through data-driven insights. Build and optimize operational workflows for customer support, including designing scalable processes for tier 1 (frontline inquiries) and tier 2 (complex, technical escalations), integrating tools for efficient ticket management, and ensuring seamless handoffs between support levels. Partner with other departments such as Account Management, Billing, Supplier Relations, Product Development, and Engineering representing the voice of the customer to identify opportunities for process optimization, product improvements, and alignment of customer care strategies with business objectives. Act as a key liaison to foster strong cross-functional partnerships. Utilize data-driven insights to monitor performance, identify trends, root causes, opportunities for improvement to make informed decisions. Generate regular reports on key metrics, trends, and customer feedback to inform strategic planning and decision-making. Lead and support initiatives aimed at enhancing operational efficiency, and service quality. Drive process improvements, technology enhancements, and training initiatives to optimize customer service delivery, with a focus on building resilient workflows that scale with business growth. Own the definition, tracking, and continuous refinement of Customer Care metrics, including leading and lagging indicators. Analyze trends, conduct root cause analysis, and proactively identify systemic issues impacting customer experience, product stability, or operational efficiency. Manage and standardize escalation processes involving third parties, including carriers, suppliers, and technology partners. Establish clear escalation paths, SLAs, and accountability to ensure timely resolution of cross-organizational issues. What Youll Bring Proven experience in building and operating a best-in-breed support organization, preferably in a fast-paced, customer-centric environment within healthcare, supply chain, pharmacy or related software industries. Demonstrated expertise in building out operational workflows, including designing, implementing, and scaling processes for customer support operations. Proven leadership experience in a customer success or support environment, with a track record of managing tiered support teams (tier 1 and tier 2). Strong strategic planning and execution skills, with a history of driving operational excellence and delivering measurable results. Proven ability to apply agentic AI to automate complex operational workflows, improve decision velocity, and scale outcomes with minimal manual intervention. Exceptional leadership and team management capabilities, with the ability to inspire and motivate cross-functional teams. A customer-obsessed mindset, with a deep commitment to understanding and advocating for customer needs. Excellent communication, interpersonal, and relationship-building skills, paired with strong collaboration abilities to work effectively with diverse stakeholders. Analytical mindset with proficiency in data analysis, performance metrics, and reporting. Demonstrated ability to collaborate effectively with stakeholders across different departments and levels of the organization. Experience in implementing customer service technology platforms and tools (e.g., CRM systems, ticketing software, automation tools) is a plus. Knowledge of relevant regulations, compliance standards, and industry best practices in customer service operations, particularly in healthcare or regulated sectors. Demonstrated experience building metrics-driven support organizations, including trend analysis, demand forecasting, and capacity planning in a growing environment. Proven ability to manage complex escalations across internal teams and external partners, holding third parties accountable for resolution and service quality.

About Us The Marzetti Company (Nasdaq: MZTI) manufactures and sells specialty food products. Our retail brands include Marzetti dressings and dips, New York Bakery garlic breads, and Sister Schubert's dinner rolls, in addition to exclusive license agreements for Olive Garden dressings, Chick-fil-A sauces and dressings, Buffalo Wild Wings sauces, Arby's sauces, Subway sauces, and Texas Roadhouse steak sauces and frozen rolls. Our foodservice business supplies sauces, dressings, breads, and pasta to many of the top restaurant chains in the United States. At Marzetti, our mission is to make every meal better through high-quality, flavorful food. Led by our purpose, to nourish growth with all that we do, our team members are dedicated to creating great tasting food and cultivating deep and lasting relationships. Overview As a senior leader within The T. Marzetti Company's Supply Chain Team, the Senior Customer Service/ Supply Chain Manager is accountable for delivering proactive, end-to-end customer supply chain solutions that drive service excellence, reduce cost-to-serve, and strengthen collaborative partnerships with our customers. This role leads and develops a team of Customer Supply Chain Managers and their teams, setting strategic direction and empowering leaders to translate vision into action. The Senior Manager acts as a key business partner to Sales and Supply Chain leadership, using data-driven insights to design strategies that balance customer needs, operational excellence, and financial performance. The ideal candidate will bring strategic thinking, analytical decision-making, and courageous leadership to champion cross-functional collaboration and continuous improvement. This role requires someone who leads with a hunger to achieve excellence, courage to challenge the status quo, respect to build trust-based relationships, and humility to learn, grow, and help others succeed. *We are seeking prior experience working with retail customers (grocery or mass retailers such as Walmart, Target or Costco). We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee. Responsibilities Essential Functions/Primary Responsibilities: Team Leadership & Development * Lead, coach, and develop a team of Customer Supply Chain Managers who each lead their own teams; establish clear expectations, track progress against goals, and support professional growth. * Foster a culture of empowerment, accountability, and continuous learning aligned with Marzetti's commitment to nourishing personal growth. Customer Solutions & Strategic Partnership * Deliver proactive, data-driven customer supply chain solutions that optimize service, reduce costs, and enable sales growth. * Build and maintain senior-level relationships with key sales and customer partners, translating customer needs into actionable supply chain strategies. Operational & Service Excellence * Identify, measure, and deliver service excellence as defined by customers through alignment on key metrics such as order fill, on-time delivery, invoice accuracy, and case fill. * Lead performance reviews, develop customer scorecards, and ensure visibility of results across internal and external stakeholders. Innovation & Continuous Improvement * Encourage curiosity and creativity within the team to generate innovative solutions that enhance service, efficiency, and cost performance. * Analyze data and trends, identifying systemic improvement opportunities implement process changes. Cross-Functional Collaboration * Drive strong partnerships with Planning, Business Operations, Transportation, Warehousing, Finance, and Sales to ensure integrated execution across the order-to-cash cycle. * Promote open dialogue, alignment, and accountability across teams to develop win-win outcomes with customers. Decision-Making, Problem Solving & Change Leadership * Use analytical approaches to guide teams through complex challenges while balancing data and judgment. * Lead change with transparency and resilience, advocating for bold ideas and long-term business success. #TMZ23 Qualifications Qualifications * Bachelor's Degree required (Supply Chain, Business, Analytics, or related field preferred). * 7+ years of experience in Supply Chain, Logistics, or Customer Operations with demonstrated success leading people leaders. * Proven experience managing complex, cross-functional supply chain challenges and delivering measurable business results. * Experience with service-related KPIs, metrics, and reporting. * Proficiency in Microsoft Office applications, particularly Excel and Power BI Supervisory Responsibility: * Team of Customer Supply Chain Managers and their teams. We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee. Qualifications * Bachelor's Degree required (Supply Chain, Business, Analytics, or related field preferred). * 7+ years of experience in Supply Chain, Logistics, or Customer Operations with demonstrated success leading people leaders. * Proven experience managing complex, cross-functional supply chain challenges and delivering measurable business results. * Experience with service-related KPIs, metrics, and reporting. * Proficiency in Microsoft Office applications, particularly Excel and Power BI Supervisory Responsibility: * Team of Customer Supply Chain Managers and their teams. We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee. Essential Functions/Primary Responsibilities: Team Leadership & Development * Lead, coach, and develop a team of Customer Supply Chain Managers who each lead their own teams; establish clear expectations, track progress against goals, and support professional growth. * Foster a culture of empowerment, accountability, and continuous learning aligned with Marzetti's commitment to nourishing personal growth. Customer Solutions & Strategic Partnership * Deliver proactive, data-driven customer supply chain solutions that optimize service, reduce costs, and enable sales growth. * Build and maintain senior-level relationships with key sales and customer partners, translating customer needs into actionable supply chain strategies. Operational & Service Excellence * Identify, measure, and deliver service excellence as defined by customers through alignment on key metrics such as order fill, on-time delivery, invoice accuracy, and case fill. * Lead performance reviews, develop customer scorecards, and ensure visibility of results across internal and external stakeholders. Innovation & Continuous Improvement * Encourage curiosity and creativity within the team to generate innovative solutions that enhance service, efficiency, and cost performance. * Analyze data and trends, identifying systemic improvement opportunities implement process changes. Cross-Functional Collaboration * Drive strong partnerships with Planning, Business Operations, Transportation, Warehousing, Finance, and Sales to ensure integrated execution across the order-to-cash cycle. * Promote open dialogue, alignment, and accountability across teams to develop win-win outcomes with customers. Decision-Making, Problem Solving & Change Leadership * Use analytical approaches to guide teams through complex challenges while balancing data and judgment. * Lead change with transparency and resilience, advocating for bold ideas and long-term business success. #TMZ23

The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market. The David Yurman Columbus Store Manager will be accountable for the following key deliverables: Responsibilities Achieve and/or Exceed Sales Plan Create and execute strategic initiatives to deliver the planned annual sales goals Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager's primary duties and must be kept to a minimum. Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement. Clientele/Service Management Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals. Operations Deliver controllable expenses on and/or under expense budgets Ensure all company policies and procedures are communicated appropriately and followed by all store associates Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards. Maintain proper care standards for the product to ensure quality saleable condition Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws. Embrace technology to enhance customer experience and create expectation with associates to utilize Ensure all security procedures are communicated appropriately and followed by all store associates Talent Training and Development Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand Develop and motivate staff through clear communication, goal setting and regular coaching opportunities Lead succession planning by training and developing store management team Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action Identify training needs and develop growth potential of each staff member Qualifications Searching for an entrepreneurial minded business operator Positive leader with strong sales background Ability to speak multiple languages Well networked into the High Net Worth individual, and the local philanthropy scene Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals Ability to manage multiple tasks in a fast-paced environment Proven ability to manage high volume and inventory with an emphasis on driving results Strong community relations Fine Jewelry and or Fine Watch experience preferred, but not required Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.) Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Estimated Salary Range: $100,000-$125,000 Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Job Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. About the Role AssetWatch protects uptime for industrial operators by delivering real-time insights and fast issue resolution. The Customer Support Manager leads the team responsible for front-line problem solving, clear communication and a consistently strong customer experience. This role blends tactical execution with coaching, process refinement and cross-functional alignment. Who You Are You care about reliability, accuracy and speed because customers depend on us to keep their plants running. You thrive in a growth-stage environment where processes evolve and improvements never stop. You communicate simply, clearly and with confidence. You value accountability and expect the same from the team you lead. You enjoy coaching people, raising performance standards and building a strong support culture. You move fast and you're comfortable taking the first step when something breaks or a customer needs attention. You understand how Support, Product, Engineering and Reliability teams connect to deliver a seamless customer experience. Responsibilities Lead the Customer Support team and ensure all inbound cases are handled with speed, accuracy and clarity. Monitor hardware, sensor and network alerts; coordinate fast response to any outage or degradation. Develop deep working knowledge of AssetWatch hardware, software and workflows to troubleshoot effectively. Manage inbound channels (ticketing, phone, email, internal escalations) and maintain consistent response times. Partner with Reliability, Field Services, Engineering and Product to resolve complex cases and prevent repeat issues. Review customer feedback and share insights with Product to help prioritize improvements. Build strong customer relationships through proactive outreach, guided troubleshooting and clear communication. Identify patterns, escalate risks and propose solutions before problems expand. Own team performance metrics, coaching, and regular feedback cycles. Recruit, onboard and develop high-performing Support team members. Report support trends, customer experience metrics and operational risks to leadership. Continuously evaluate and improve workflows, documentation, tooling and internal communication. Required Experience 3+ years leading or coaching a support team. 3+ years supporting a technical product (hardware, software or network-based). Experience with high-volume ticketing systems. CRM experience; Salesforce preferred. Comfortable with remote collaboration tools (Slack, Zoom, Notion or similar). Strong written and verbal communication skills. Ability to prioritize, multi-task and stay organized in a fast-moving environment. Preferred Attributes Strong empathy paired with direct problem-solving High comfort level troubleshooting with incomplete information Clear sense of ownership, urgency and follow-through Strong collaborator who builds trust internally and externally Understands how support performance impacts customer retention and product quality Tech-savvy and quick to learn new systems Thrives in an environment focused on accountability, continuous improvement and customer outcomes Experience supporting industrial environments, IoT, or hardware-in-the-loop systems #LI-REMOTE What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to make a real impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

The Global Customer Success Manager (GCSM) - Liquid Cooling is responsible for protecting customer operations and experience during the deployment, operation, and lifecycle of global, mission-critical products. This role leads the end-to-end customer response when field issues, quality events, or operational disruptions occur, ensuring rapid containment, clear communication, and structured resolution that maintains customer confidence and operational continuity. The GCSM acts as the single global owner for customer experience during disruptive events, coordinating cross-functional teams across Engineering, Quality, Service, Supply Chain, and Manufacturing to resolve issues at speed and scale. Responsibilities: * Hands on experience on DFM/DFA, PFMEA control plans and process capability validation. * Field issue and event leadership and management of global customer experience for deployed products used in mission-critical operations. * Minimize customer operational risk when field issues, defects, recalls, or performance degradation events occur. * Act as the primary escalation owner for customer-impacting events that threaten uptime, safety, or reputational harm. * Lead response to field incidents, including product failures, quality escapes, systemic performance issues, and supply-driven disruptions. * Cross-Functional Orchestration, coordinate Engineering, Quality, Service, Operations, Procurement, and Logistics teams to resolve customer issues end-to-end. * Ensure root-cause analysis (RCA), corrective actions, and preventive actions (CAPA) are executed and tracked. * Escalate decisively when timelines, quality, or customer commitments are at risk. * Customer Communication & Trust serve as the single point of accountability for customer communication during disruptive events. * Deliver to customer execution management clear, factual, and timely updates. * Support executive-level customer conversations when required. * Capture lessons learned to improve future product launches and field readiness. * Continuous Improvement & Prevention Identify recurring field issues and drive systemic improvements into design, validation, manufacturing, and service processes. * Establish metrics for customer impact, resolution effectiveness, and time-to-recovery. * Champion customer-centric thinking across the product lifecycle. Requirements: * Bachelor's degree in engineering, Operations, or a related technical discipline (master's preferred). * 8+ years' experience in customer success, field operations, service leadership, quality, or program management in mission-critical environments (e.g., data centers, industrial systems, energy, medical, aerospace). * Proven experience leading cross-functional teams through high-pressure, customer-impacting events. * Strong understanding of field failure management, quality systems, and operational risk. * Strong Preference: * Crisis and event leadership with Executive-level customer communication * Structured problem solving and RCA operational discipline and urgency. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************. #LI-RB1

The Role The Customer Success Manager owns the overall health, growth, and commercial success of assigned customer accounts. Acting as a trusted advisor, the role ensures alignment between customer business strategies and Datalex solutions to deliver agreed outcomes and long-term value. With full accountability for commercial engagement, the Customer Success Manager leads cross-functional collaboration, drives customer satisfaction and retention, and supports sustainable revenue growth. * The Customer Success Manager is responsible for managing and leading the end-to-end Customer Success engagement with assigned customers. The role owns the overall health of the customer relationship, ensuring alignment between the customer's business strategy and the Datalex solution to deliver agreed outcomes and long-term value. * Serve as a trusted advisor to customers and internal stakeholders, providing thought leadership and ensuring cross-functional alignment and engagement across the Datalex organization. * You will need to analyse, articulate and communicate the customer's longer-term strategy within Datalex and how we will achieve strategic goals for the client, while simultaneously creating passion, ownership & accountability within the team for the customer's success. * The Customer Success Manager is exclusively responsible and accountable for all commercial engagement with the customer, including all commercial discussions, and any project related information that could or may have a commercial impact to the customer. * The Customer Success Manager is responsible for developing, maintaining, and executing the customer account plan to monitor overall account health and to document key projects, initiatives, and growth opportunities. Key Responsibilities: Profitability: * Provides strategic oversight of all current and future revenue drivers, delivering results in accordance with approved budgets and revenue plans. * Leads end-to-end commercial proposals, from initial scoping and planning through to delivery and execution. * Positions and sells new capabilities to drive additional and incremental revenues, focusing on existing product capabilities. * Holds accountability for ensuring customer transactional volumes are delivered to plan, with performance measured monthly against agreed targets. * Leads all customer commercial negotiations, balancing commercial objectives with long-term customer value. * Ensures business cases meet agreed margin against all KPIs. * Prepares customer budget annually while tracking/reporting on the budget monthly. Accountable for agreed set of KPIs. * Management of ensuring payment of invoices in a timely manner. Customer Success: * Acts as a trusted advisor, maintaining deep insight into customers' long-term strategies and positioning Datalex as a key partner in achieving them. * Chairs customer and executive meetings, driving alignment, accountability, and agreed outcomes. * Create and manage a Customer Account Plan to ensure optimum success with your assigned customers. * Delivers clear, insight-led reporting on customer performance and market position, combining public information with direct customer intelligence. * Champions the delivery of business value through Datalex, exceeding customer expectations and supporting strong customer satisfaction and renewal outcomes. * Measures and reports on the customer's health. Ensures factors for success are identified and tracked with key stakeholders in the business. * Proactively identifies challenges and collaborates with internal teams to develop interim and long-term solutions, ensuring timely and effective communication to relevant stakeholders for action. * Collaborates with the executive sponsor to achieve maximum customer success. * Ensures full contractual compliance through a detailed understanding of customer agreements and obligations. * Customer Communications & Stakeholder Management Plan (counterparts etc). Lead the Customer Team: * Provides strong and focused leadership of the customer team including developmental support when needed for all team members. * Represents the Customer Team and is the voice of the customer within Datalex. Proven Competencies & Skills: * Demonstrated ability to lead with empathy, ensuring customers achieve their desired outcomes through their partnership with Datalex. * Strong experience in understanding customer strategies and business objectives, proactively gathering insights to identify needs and manage expectations. * Proven capability to present effectively and communicate with C-level executives and senior stakeholders. * Strong commercial acumen, with a deep understanding of value drivers in recurring revenue and business models. * Experience developing and executing successful Customer Account Plans to drive long-term value and retention. * Solid understanding of the airline industry, including its operational challenges and emerging opportunities. * Strong customer-first mindset, with a genuine passion for customer success and a proactive, can-do attitude * An enthusiastic and creative leadership style and the ability to inspire others in the team. * Mature and adaptable leadership approach, capable of navigating complex or challenging situations while fostering collaboration and shared ownership of success. * Proven track record of building credibility and influencing senior leaders, both internally and externally, including customers and strategic partners. * Demonstrated ability to influence outcomes through persuasion, negotiation, and consensus-building across diverse stakeholder groups. About Datalex Datalex is a market leader in airline e-commerce solutions. Datalex's Stellex product suite, launched in 2024, gives airlines the tools they need to drive revenue and profit as digital retailers. Datalex has a strong track record working with some of the most innovative airline brands worldwide, such as Air China, Air Macau, Air Transat, Aer Lingus, easy Jet, and Edelweiss. The Group is headquartered in Dublin, Ireland, and maintains offices across Europe, the Americas, and Asia. Learn more at *************** Note: This is a hybrid role.

Customer Service Supervisor- On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45377 Full-time The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department. Essential Duties and Responsibilities: Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably Provides daily support and guidance to the Customer Service team Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary. Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities Conduct 1:1 call evaluations for each CSR at minimum twice a month Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices. Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc. Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns. Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary Management of weekly timesheets and time off requests for your direct reports. Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR Responsible for 30 day, 90 day, and annual reviews of direct reports. Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire. Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling. Responsible for oversite and performance of the weekend & holiday schedule. Collaboration with all company departments with a positive intent Performs other duties as assigned Competencies: Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience Positivity- displaying a positive attitude even during times of adversity Leadership- able to organize, control, and guide the work of others to obtain satisfactory results. Mentoring- provides advice and support while fostering the progress of a less experienced colleague Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner. Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc. Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement Experience and Requirements: Bachelor's degree or Associate's Degree plus 1-2 years of related experience. 3-5 years Customer Service experience HVAC knowledge Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook Excellent written and oral communication skills Our PARTE Values: P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.

Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Job Title: Customer Success Manager Job Type: Permanent Job Description: We are seeking a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role involves building strong relationships, understanding customer needs, and driving customer satisfaction and retention. Key Responsibilities: - Develop and maintain strong, long-lasting relationships with customers. - Serve as the primary point of contact for all customer inquiries and issues. - Identify customer needs and work collaboratively with internal teams to provide effective solutions. - Monitor customer usage and engagement to identify potential areas for improvement. - Conduct regular check-ins and business reviews with customers to ensure their goals are being met. - Implement and manage customer success plans to drive satisfaction and loyalty. - Act as a customer advocate within the company, providing feedback to improve products and services. - Analyze customer data to identify trends and areas for improvement in customer experience. - Collaborate with sales and marketing teams to drive customer engagement and growth. Required Skills: - Strong interpersonal and communication skills. - Ability to understand and articulate customer needs. - Problem-solving and conflict resolution capabilities. - Experience in customer relationship management. - Data analysis and reporting skills. - Ability to work independently and as part of a team. - Proficiency in customer success management software and tools. - Detail-oriented with excellent organizational skills. Qualifications: - Bachelor's degree in Business, Marketing, or related field. - Minimum of 3 years of experience in customer success, account management, or a related role. - Proven track record of driving customer satisfaction and retention. - Familiarity with CRM systems and software applications. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment. Application Process: Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this role. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

Job DescriptionSalary: Customer Success Manager Full Time Cincinnati, OH Innovate with Benchmark Gensuite as a Customer Success Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, youll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives. Benchmark Gensuite Benefits At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers. About Benchmark Gensuite Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platformlocally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation. Responsibilities: Drive customer satisfaction and growth among a portfolio of our existing customers. Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. Design, plan and coordinate program activities to help drive program success and participation. Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities. Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap. Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions. Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning. Maintain a flexible schedule to accommodate travel and customer meeting requirements. Skills and Qualifications: Bachelor's degree required. 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. Proficiency with Microsoft Office Suite including Excel and PowerPoint required. Ability to be flexible and adaptable. Ability to prioritize, execute projects, and manage time effectively. Empathetic, customer-first attitude. Experience with SaaS, required. Strong communication and interpersonal skills to effectively interact with customers and colleagues. Willingness to travel and adapt to changing schedules and environments. The Customer Relationship Manager position is not entry-level. For applicants with less than 3-5 years of Customer Success, Relationship Management, Account Management, or similar experience, please apply for our Customer Relationship Associate role on our website. Travel Requirements: Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show. If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration. For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs. Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy. The ability to travel and a valid driver's license or access to reliable transportation may be required. Questions about the position? Please contact our HR Team, at *************************.

You thrive on crafting strategic go-to-market plans and leading product marketing initiatives that drive innovation and deliver exceptional value to customers. Join our dynamic team and make a meaningful impact by executing high-quality marketing strategies that ensure our products and experiences resonate with customers and achieve success. As a Customer Success Manager on the Talent Acquisition Product's Go-to-Market Team (GTM), you will play a crucial role in executing go-to-market strategies that transform our product value propositions into tangible success. By cultivating and maintaining robust customer relationships, you will ensure our products align with needs and foster engagement and adoption. Job responsibilities Develops and implements go-to-market strategies to drive product adoption, expansion and retention, ensuring a healthy and engaged customer base. Conducts regular and proactive meetings with Product Managers to share best practices, provides use cases to illustrate key product functionality, presents marketing recommendations, and gathers feedback on the impact the product and its features have on our customers. Creates and optimizes positioning frameworks and value propositions that resonate with target audiences Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities. Acts as a steward of the firm's brand guidelines, providing guidance that promotes consistency and integration across Product, Employee Experience, Human Resources, Workplace, Technology, and other firmwide focus areas. Guides adoption of employee-facing products and initiatives through 360-degree employee marketing campaigns; includes understanding employee needs and customer-centric product benefits. Strategically connects products with similar goals to create cohesive ecosystems, driving cross-product adoption and maximizing overall impact. Liaises and builds relationships with partners across Marketing, Brand, Communications, Corporate Functions, Change & Readiness, Controls, and other business partners as appropriate. Leads the development and execution of key go-to-market initiatives, including briefing, concept creation, development, and implementation of targeted marketing campaigns across multiple channels to drive product engagement and adoption. Required qualifications, capabilities, and skills 7+ years of experience with product marketing or go-to-market strategy Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities. Strong problem-solving and planning skills; excellent time management and project management skills. Strong communications and integrated marketing skills. Strong relationship management skills, able to communicate effectively with peers and partners. Understanding of the product lifecycle management. Proficiency in Microsoft Excel, PowerPoint, Jira and various design software. Preferred qualifications, capabilities, and skills Team player with the ability to navigate a highly matrixed organization. Bachelor's degree in Marketing or a related field. Consumer marketing or employee marketing experience. Knowledge across communication channels including web, email, video, print, etc.

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio

Build the Path Forward At Path Robotics, we're building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use. Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together. We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path's products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet! What You'll Do Be the primary point person for multiple customers across North America Own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team Be the voice of the customer internally between product, engineering, and sales Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems Own customer utilization of our robotic systems for all of your accounts Who You Are Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations Experience communicating around technical subjects, with non-technical individuals Capable of negotiating with stakeholders (internal and external) at an executive leadership level Customer obsessed and care deeply about customers getting value from our products and services Excited by the prospect of growing a book of business with modern monetization strategies Detail-oriented person that can operate in a fast paced environment and adapt quickly Excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact Passionate about what you do and enjoy working in a collaborative environment Why You'll Love It Here Daily free lunch to keep you fueled and connected with the team Flexible PTO so you can take the time you need, when you need it Comprehensive medical, dental, and vision coverage 6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total) 401(k) retirement plan through Empower Generous employee referral bonuses-help us grow our team! Who We Are At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About RH Aero Systems: RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses - Rhinestahl and HYDRO Systems - we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems' global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com. We take great pride in our Values and embody them in everything we do professionally. Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long last partnerships. You can count on us every step pf the way! Ready: We are always prepared, flexible and within reach - ready to act when it matters most. Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge. Job Summary: Provide primary/key point of contact (POC) support for assigned products, customers, and regions in cooperation with the Regional Customer Manager (RCM). Provide a level of support and service which ensures the optimum customer experience. Conduct business activities so as to be the voice of the customer Key Responsibilities: Build and maintain trusted relationships with OEM customer stakeholders, focusing on managing communications and driving performance (quoting, quality and delivery) to provide long-term partnership value and mutual success. Act as the OEM customer's voice within RH Aero, leading cross-functional collaboration to proactively identify and resolve issues affecting license performance, order fulfillment, and customer satisfaction. Leverage customer feedback, performance data, and internal metrics to identify trends, propose improvements, and capitalize on operational and service opportunities that drive customer value. Perform as primary point of contact (POC) to the OEM customer from initial quote request to product shipment for new and service activities Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions Ensure the timely processing of customer orders and work with Sourcing, Quality, Engineering, technicians and program management to support the timely resolution of problems/issues related to product design and/or manufacture Provide order status updates to customers as required Research and correct regular, advanced, and long-standing customer concerns Collect customer feedback and make process changes to exceed customer satisfaction goals Complete special projects by using effective decision making, critical thinking and time management skills Maintain ERP system (Epicor) with current order/shipment related information specific to the OEM and its associated site locations Qualifications Qualifications and Experience: 3-5 years prior account management and/or customer support experience Bachelor's degree, preferably in business, communications or technical support field Prior experience in Industrial B2B industries working with customers in a global environment, preferably aerospace or industrial manufacturing. Exceptional interpersonal skills with ability to effectively manage conflict and communicate action plans to drive to a satisfactory resolution that builds trust and confidence Exceptional attitude and passion towards serving customers an outstanding experience Proficiency with computer software applications, e.g. MS Office with emphasis on MS Excel Ability to multi-task and work effectively under time and customer pressure Ability to interact effectively and confidently at various levels and across different customer and technical functions within a customer's organization Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority Highest standards of integrity, loyalty, honesty, moral and ethical values This role is based in Mason, OH. Other Information: We offer a comprehensive benefits package designed to support our team's health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.