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Manager, Client Experience
Medica 4.7
Customer service manager job in Minnetonka, MN
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
The Manager, Client Experience, has overall responsibility for Commercial account managementservice delivery and operational support. This position is critical in the leadership and management of the Account Managers and Account Executives, providing the business and service processes for clients and brokers. This role focuses on retention and membership growth through supporting new business sales and renewal of existing business. Performs other duties as assigned.
Key Accountabilities
People Management and Team Development
Provides day-to-day management of Account Managers and Account Executives including performance management, individual development, career growth, and succession management. Includes daily leadership of staff, goal setting, coaching and development, and annual performance reviews
Provides routine assessments and coaching related to performance and regular feedback around team effectiveness, retention of business and service expectations. Facilitates annual employer satisfaction survey and ensures results are consistently favorable; applies market feedback to customized individual and team training needs
Accountable for building the team through employee selection, performance management and training. Directs the successful deployment of organizational plans with clients and brokers
Coordinates all aspects of training including partnering with operations, product, and shared services teams to ensure the staff is up to date on Medica products, processes and tools
Process Improvement and Organizational Support
Leads and participates in cross functional work groups to implement organizational initiatives impacting commercial business
Identifies and provides prioritization of both Client Support and Medica wide process improvement activities including implementation of compliance initiatives and directives
Leads in resolution of escalated client issues
Partners with Sales and Operations to address exceptions and customized requests to determine viability, effort, risks, costs and impact. Coordinates with product administration, sales operations, and account teams to achieve retention objectives
Provides market (employer and broker) input to product management for new product development, including benefit enhancements, service area expansion, network development, and communication materials
Significant Collaborator with External Stakeholders and Internal Leaders
Establishes and maintains relationships with key broker partners and clients
Represents Medica externally by attending broker and client activities including business events, conferences, training sessions, and other events
Partners and builds relationships with other internal and operational departments to coordinate efforts and enhance synergies to improve the customer experience
Required Qualifications
Bachelor's degree or equivalent combination of education and experience required
5+ years applicable work experience required
Skills and Abilities
Business expertise and working knowledge of Medica's internal and external sales, operational structure and processes
Experience with Association Health Plans (AHPs) and Professional Employer Organizations (PEOs) strongly preferred
Demonstrated leadership experience required
Ability to build, lead and develop people and teams
Strong operational mind-set - able to manage details, projects and process well
Strong interpersonal skills (listening, mentoring, motivating)
Proven process improvement and problem-solving capabilities
Results focused
Industry knowledge
Strong decision-making ability
Effective collaborator
Demonstrated successful track record of managing a team handling large commercial/employer clients
This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.
The full salary grade for this position is $92,200-$158,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $92,200 - $138,285. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$92.2k-158k yearly 3d ago
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Manager, International Tax Shared Services
KPMG 4.8
Customer service manager job in Minneapolis, MN
At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm
KPMG is currently seeking a Manager to join our International Tax practice.
Responsibilities:
Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions
Assist with the review and preparation of various tax forms and disclosures related to such operations
Advise multinational enterprises on tax planning opportunities
Work on process improvement projects with internal teams in a largely virtual environment
Qualifications:
Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International
Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list
Knowledge of a broad range of international and domestic tax law provisions
Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills
Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service
Ability to effectively manage teams in a virtual environment
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".
Follow this link to obtain salary ranges by city outside of CA:
***********************************************************************
California Salary Range: $113300 - $208900
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
$70k-91k yearly est. 5d ago
Plant Manager
Trelleborg Sealing Solutions 4.6
Customer service manager job in River Falls, WI
The Plant Manager is responsible for the day-to-day operations in River Falls, WI. The Plant Manager will successfully lead and direct the local operations, engineering, supply chain, maintenance and quality teams. Additionally, the Plant Manager will partner with the business to achieve both short term and long term financial operating goals while aligning with Trelleborg's Core Values.
Tasks and Responsibilities:
Develops a strategic manufacturing/capability plan to meet the market needs and organization's overall business plan and agreed objectives of sales, profit, cash, on time delivery, quality and other performance targets.
Establish operating budgets; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards.
Ensure facility goals are established and driven to support Corporate Goals and Objectives
Motivates team to generate sales revenue and profits to meet or exceed budget expectations
Collaborates with Quality team to ensure SOPs are followed, corrective actions are implemented and repeated occurrences are resolved timely
Partner with Human Resources to determine talent needs, improve employee engagement, performance management and overall alignment to the business unit's organizational structure
Works with direct reports to communicate and update goals and/or metrics, illustrating objective evidence of improvement
Allocate labor and capital resources to maximize productivity.
Set, and monitor the performance of the plant against, standards and targets in areas such as manufacturing and administration efficiency, cost control, sales revenue, legal compliance, and human resource management.
Provides monthly reports to communicate the financial, KPI and overall management performance
Research, evaluate, and recommend investments in technology, capital, equipment, systems, or other assets that will enhance the plant's production capabilities.
Develop and implement a variety of operating policies and procedures (in conjunction with corporate subject matter experts) to ensure that the plant meets it current and future production targets and quality standards.
Drives key metrics regarding quality and continuous improvement
Ensures CapEx projects are completed on time and in budget
Performs process audits to monitor procedure and policy conformance
Collaborates across functional areas to implement needed improvements (tools, equipment, procedures, forms, training materials, etc.)
Actively promotes/builds a culture of continuous improvement
Establish and champion a 5s protocol for the site
Champion and help drive a top safety culture and clean working environment for all employees, achievement of all environmental and health and safety requirements.
Education and Experience:
4-year degree in Engineering, Operations Management or any related field
8 years of operations experience
Injection Molding experience preferred
5 years experience leading a team
Previous P&L responsibilities
Experience with Lean Sigma methodologies
Competencies:
Ability to communicate clearly by conveying and receiving ideas, information and direction effectively
Ability to read, write, speak and understand the English language
Ability to demonstrate adequate job knowledge to deliver a world class performance
Ability to challenge oneself to consistently meet all goals and deadlines
Willingness to strive for excellence by producing work that is free of errors and mistakes
Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately
Commitment to making improvements company wide
Demonstrated competence using Microsoft Office
Demonstrated ability to successfully present thoughts, ideas and information to large groups of people
Ability to maintain a professional and respectful relationship with coworkers and company in a leadership capacity
Ability to manage cross-functional teams, coordinate supplier/customer meetings
Problem solving; Ability to overcome obstacles
Ability to influence for impact
Travel:
Minimum travel as required
Benefits:
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
$105k-143k yearly est. 3d ago
General Manager - Fast-Casual Growth & Service Focus
Port of Subs-Woodbury 4.1
Customer service manager job in Saint Paul, MN
A neighborhood sandwich shop is seeking a General Manager in Saint Paul, Minnesota. This role involves driving profitability, overseeing daily operations, and ensuring top-notch service by upholding company standards. Ideal candidates should have proven guest service skills and strong knowledge of quick service restaurant processes. The position requires flexibility, as well as the ability to lift up to 50 lbs and stand for extended periods. A competitive salary and bonus plan based on store performance is offered.
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$30k-36k yearly est. 3d ago
Inventory & Material Flow, Sr. Manager
DSJ Global
Customer service manager job in Brooklyn Park, MN
The Inventory and Material Flow, Senior Manager will oversee material flow, receiving, and inventory management across multiple manufacturing facilities and a third-party warehouse. This role focuses on driving operational excellence, leading transformation initiatives, and fostering a culture of continuous improvement aligned with organizational goals.
Key Responsibilities
Provide strategic direction for material flow, receiving, inventory, and third-party warehouse operations across multiple campuses.
Lead and inspire a large, distributed team (160+ indirect reports) to achieve operational excellence and continuous improvement.
Define and implement long-term material flow strategies that support growth, cost optimization, and customer responsiveness.
Champion Lean principles to ensure efficient material movement across sites.
Drive initiatives that optimize internal material delivery systems and enhance overall efficiency.
Build collaborative partnerships with operations, supply chain, and planning teams to anticipate and respond to market dynamics.
Qualifications
Bachelor's degree in Business, Engineering, or Materials Management required; Master's degree preferred.
6+ years of progressive leadership experience in material flow or inbound logistics; manufacturing experience preferred.
Proven success in leading multi-site operations and large teams.
Strong ability to manage change, guide transitions, and lead transformation initiatives.
Ability to travel regularly between locations.
Comfortable working in both manufacturing and office environments.
$87k-123k yearly est. 17h ago
Auto Glass General Manager
Mobile Auto Solutions, LLC 4.4
Customer service manager job in Saint Paul, MN
Company: Glass America
MN St. Paul - 300049
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
Glass America
Auto Glass General Manager
St. Paul, MN
At Glass America, we are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best! As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.
What Glass America offers you:
Great starting salary.
Annual performance incentives.
Benefits that start on your first day of work!
401k, PTO, paid holidays, life insurance and short term disability.
Represent a respected industry leader and preferred provider to insurance agents and insurance companies.
The Shop Manager provides effective leadership, direction and motivation for all technicians and staff. Ensure that all customer vehicle glass repair and replacement is performed according to Company standards.
In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis.
MANAGEMENT
Recruit / Hire staff and Technicians.
Educate, train and maintain compliance with company standards.
Take the necessary actions to meet daily/weekly/monthly sales goals and objectives.
Effectively communicate to all subordinates.
Provide daily supervision and direction to all Auto Glass Technicians.
Dispatch jobs for Technicians
Initiate or suggest plans to motivate company employees to achieve work goals.
Monitor the individual performance of the Technicians on a regular basis.
Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.
Follow up on parts back orders and document actions in the management system.
Coordinate returns and credits of parts and ensure they are picked up daily.
Provide the A/P Dept. with the POP invoices for appropriate purchases.
Return and reorder damaged or defective parts.
Contact vendors for credits and process appropriately.
DISPATCH
Conduct calls to consumers between the hours of 7:00AM - 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).
Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
Field ETA calls from the customers (directly) and advise as to status.
Inventory Management
Notify CSRs and team when parts are on back order status. Effectively notate work order.
OE Parts / Special Order
Order Parts as directed.
Confirm parts returns and credits from local distributors.
Confirm with technicians on a daily basis that there are no parts at their respective shops.
Confirm with local management on a daily basis that there are no unused parts at any location.
Work closely with the A/P Dept.
Scheduling
Review dispatches/communications from technicians (Mobile Solution)
Receive contact from technicians in the event a job needs to be rescheduled.
Contact consumers to reschedule uncompleted jobs.
ADDITIONAL
Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse actions to the Company's best interest.
Comply with all Company policies and procedures as outlined in the employee handbook.
SKILLS AND EXPERIENCE
Time Management, Organizational Skills, Customer/Client Focus and Initiative.
Self starter, driven by incentives and a proven track record of success.
Excellent communication skills and a creative thinker.
High School Graduate.
At least 5 years of experience in the Auto Glass industry
Previous management and/or operations experience is strongly preferred but not required.
Glass America is an Equal Opportunity Employer.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
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$43k-80k yearly est. 1d ago
General Manager (Minneapolis)
Thyssenkrupp Elevator 4.6
Customer service manager job in Minneapolis, MN
The first 3 letters in workplace safety are Y-O-U!
TK Elevator is currently seeking an experienced General Manager in Minneapolis, MN.
Responsible for driving revenue growth and managing the branch's P&L by successfully managing all departments and lines of business to exceed business goals. Drives the culture and sets expectations for safety, work ethic, professionalism, ownership of the business and shares pride in the branch and the branch's successes.
ESSENTIAL JOB FUNCTIONS:
Supervises department managers and superintendents by providing direction and training, and communicating company policies, procedures and objectives.
Leads by example the company's commitment to safety and administers the company safety program.
Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments including target EBIT dollars and gross margin percent goals across all lines of business except New Installation.
Manages profit and loss (P&L) and uses accounting reports to measure each department's performance to ensure monthly budgetary goals are met.
Works with sales managers to increase customer base
Oversees retention of service contracts including direct involvement in all “at risk” customer accounts. Plays leadership role in customer retention programs using NPS scores, processes, tools and technology.
Develops and maintains strong working relationships with clients, elevator consultants, building owners, managers and prospects.
Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently.
Recommends employee merit increases as part of the performance management process for non-union employees and meets with employees to review their compensation and bonus structure.
Maintains a strong working knowledge of the overall market area.
Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements; and a good understanding standing of employment and labor laws.
Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods.
Maintains a maintaining a strong working knowledge of the contract with the International Union of Elevator Constructor. Includes meeting with local business agents to resolve issues involving contract work, grievances and union employee issues.
Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits.
Consults with regional and district teams in areas of operations, sales, accounting, safety and human resources. Ensures that all HR matters are coordinated with the regional HR team. Responsible for multiple levels of approvals including but not limited to purchasing, contract execution, contract modifications, and price adjustments
EDUCATION & EXPERIENCE:
Thorough knowledge of the elevator industry and general management methods within the elevator industry
Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
Proven success managing and developing talent within the workforce
Ability to define problems collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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$43k-77k yearly est. 3d ago
Auto Glass General Manager
Glassusa
Customer service manager job in Saint Paul, MN
**Company: Glass America**MN St. Paul - 300049**We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.**Job Description:**Glass America****Auto Glass General Manager****St. Paul, MN**At Glass America, we are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best! As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.**What Glass America offers you:*** Great starting salary.* Annual performance incentives.* Benefits that start on your first day of work!* 401k, PTO, paid holidays, life insurance and short term disability.* Represent a respected industry leader and preferred provider to insurance agents and insurance companies.The Shop Manager provides effective leadership, direction and motivation for all technicians and staff. Ensure that all customer vehicle glass repair and replacement is performed according to Company standards.In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis.**MANAGEMENT*** Recruit / Hire staff and Technicians.* Educate, train and maintain compliance with company standards.* Take the necessary actions to meet daily/weekly/monthly sales goals and objectives.* Effectively communicate to all subordinates.* Provide daily supervision and direction to all Auto Glass Technicians.* Dispatch jobs for Technicians* Initiate or suggest plans to motivate company employees to achieve work goals.* Monitor the individual performance of the Technicians on a regular basis.* Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.* Follow up on parts back orders and document actions in the management system.* Coordinate returns and credits of parts and ensure they are picked up daily.* Provide the A/P Dept. with the POP invoices for appropriate purchases.* Return and reorder damaged or defective parts.* Contact vendors for credits and process appropriately.**DISPATCH*** Conduct calls to consumers between the hours of 7:00AM - 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).* Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.* Field ETA calls from the customers (directly) and advise as to status.*Inventory Management** Notify CSRs and team when parts are on back order status. Effectively notate work order.* OE Parts / Special Order* Order Parts as directed.* Confirm parts returns and credits from local distributors.* Confirm with technicians on a daily basis that there are no parts at their respective shops.* Confirm with local management on a daily basis that there are no unused parts at any location.* Work closely with the A/P Dept.*Scheduling** Review dispatches/communications from technicians (Mobile Solution)* Receive contact from technicians in the event a job needs to be rescheduled.* Contact consumers to reschedule uncompleted jobs.**ADDITIONAL*** Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse actions to the Company's best interest.* Comply with all Company policies and procedures as outlined in the employee handbook.**SKILLS AND EXPERIENCE*** Time Management, Organizational Skills, Customer/Client Focus and Initiative.* Self starter, driven by incentives and a proven track record of success.* Excellent communication skills and a creative thinker.* High School Graduate.* At least 5 years of experience in the Auto Glass industry* Previous management and/or operations experience is strongly preferred but not required.Glass America is an Equal Opportunity Employer.**What Glass America offers you:**Full Time (30 or more hours per week) employees enjoy* 80 hours of paid time off annually.* 80 hours paid parental leave.* 6 paid holidays annually.* Medical, Prescription Drug, Dental & Vision Insurance.* 401(k) Retirement Plan with Company Match.* Employer Paid Short-Term Disability & Life Insurance.* Additional Voluntary Life Insurance.* Free prescription or non prescription safety glasses each year.**AI Disclosure Statement:** *At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.*Compensation Details:.At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
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$43k-73k yearly est. 5d ago
Dual General Manager
McRhotels.com
Customer service manager job in Minneapolis, MN
Posted Monday, December 22, 2025 at 6:00 AM
Minneapolis Downtown MN DoubleTree & Chambers Minneapolis MN
SECTION ONE: MCR Universal Role Standards
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1) Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette:Answer all incoming calls with friendly service using the approved greeting.
2) Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3) Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4) Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: General Manager, Role Specific Duties and Expectations
The core mission of the General Manager is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists.
Other Duties and Expectations
Daily Supervision: Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order. Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist.
Onboarding: Responsible for the onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to.
Auditing: All Daily Summary and Night Audit processes are completed in accordance with the policy.
Reporting: Shift handover reports should be started and completed on each shift. Signing off on and uploading the required daily reports to the MCR report storage platform.
Quality Assurance: Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service. This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property's regional vice president.
Uphold Attire Standards: Require team members to be in the proper MCR approved uniform, including name tags and to happily greet guests with a smile.
Safety: Certify that all fire and life safety inspections are current and/or up to date. All deficiencies should be corrected.
Preventative Maintenance: Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency.
Adherence to Work Schedules: See that all team members are adhering to their established work schedule. Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out.
Teaching: Builds a culture of learning including safety to make mistakes
Training: Ensuring staff has required functional expertise in each role
Development: Communicating future growth opportunities and career paths
Coaching: Daily Moment-to-moment feedback presented with candor and positivity
Time Clock Management: Complete a review of previous day team member time clock punches in accordance with the policy.
Purchase Order Process: Every purchase should go through the correct purchase order process and all invoices should be submitted through the approved accounts payable system.
Invoice Signoff: All invoices should always be processed and/or accrued to the proper time period.
Inventory Management: Keep MCR approved storage clean and always follow the inventory program.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
RVP Performance Ratings
Guest Ratings
Teamwork
RVP Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications:
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions.
Other Required Skills: Must be attentive to detail and meet deadlines.
Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests.
Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required.
Market Knowledge: Basic market knowledge.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Education: Bachelor's or Associate's Degree Preferred.
Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Travel may be required.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language and Reasoning Skills: To perform the duties of this job, an individual must be able to:
Read, write, understand and communicate with others effectively using the English language.
Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Our Company
MCR is the3rd-largest hotel owner-operatorin the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was namedone of Fast Company's 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
Weekly Pay
Paid Time Off
Retirement Options
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Chambers Hotel, 901 Hennepin Ave, Minneapolis, Minnesota, United States of America
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$43k-73k yearly est. 1d ago
Tono | COMING SOON General Manager - North Loop
Tier1Usa
Customer service manager job in Minneapolis, MN
Address 250 N 3rd Ave suite 101, Minneapolis, MN 55401, USA
Compensation $ 60.000,00 - $ 70.000,00/year
The General Manager is the driving force of Tono Pizzeria + Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands‑on leader who excels at building and motivating a high performing team with a genuine passion for hospitality and a strong understanding of fast‑casual service. The GM will work closely with the operations and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals.
Key Responsibilities
Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service.
Monitor sales performance and adjust plans as necessary to meet and exceed sales goals.
Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews.
Regularly assess local market conditions and adapt the restaurant's offerings and services accordingly.
Build and Lead a High‑Performing Team
Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities.
Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues.
Set clear expectations for performance and ensure that team members are held accountable to operational and customerservice standards. Conduct regular performance evaluations and provide feedback to enhance employee development.
Control COGs (Cost of Goods Sold)
Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost‑effective operations.
Implement procedures for portion control, proper food handling, and inventory management to keep food costs within target ranges with the team.
Manage Labor Costs
Create and manage labor schedules to ensure that staffing levels are appropriate for sales volume while minimizing overtime.
Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime.
Monitor labor productivity and make adjustments to optimize team efficiency during peak and off‑peak hours.
Use labor management software (7Shifts/Toast) to track hours worked and make adjustments as needed.
Profitability Management
Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement.
Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines.
Implement best practices to increase revenue and reduce expenses without compromising service or quality.
Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records.
Community Outreach
Develop and maintain strong relationships with the local community, including customers, local businesses, and organizations.
Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility.
Engage with customers with in‑person interactions and promotions to build loyalty and increase foot traffic.
Lead local outreach efforts to support community involvement and build positive public perception of the brand.
Qualifications
Must have or be able to obtain a Certified Food Protection Manager (CFPM) certification for knowledge of food safety standards.
Strong operational skills in a fast‑paced food service environment.
Excellent communication and interpersonal skills.
Strong organizational and problem‑solving abilities.
Candidates should be comfortable navigating and leveraging technology to enhance operations and team collaboration.
Strong command of English grammar for clear and effective communication in written and verbal forms.
Ability to speak and write in Spanish to better serve diverse customer bases and team members (Preferred).
Experience with Slack for team communication and Google Workspace (including Google Drive, Docs, Sheets, and Gmail) for document management and productivity (Preferred).
Ability to travel between stores/home office or events as needed; may require lifting up to 50 lbs.
Ability to stand for extended periods and work in a fast‑paced environment.
Eligibility and Availability
Years of Experience: 2+ years of restaurant managerial experience.
Education: High school Diploma or GED required; higher education in business is a plus.
Availability: Minimum of 40+ hours, salaried position, in‑store and 5 hours of admin. Requires a flexible schedule with some nights and weekends to meet demands of the business.
Benefits and Compensation
Paid time off and holidays.
Health insurance and 401(k) coming in 2026.
Professional growth opportunities within a rapidly expanding brand.
Discounted Tono!
#J-18808-Ljbffr
$43k-73k yearly est. 1d ago
General Manager
Riser Fitness, LLC
Customer service manager job in Minneapolis, MN
ABOUT US
Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! With over 100 locations, Riser Fitness is one of the nation's largest multi-unit developers of the Club Pilates franchise system as well as one of the longest operating franchisees in the country.
POSITION
The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio. The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.
Position Type: Full Time
REQUIREMENTS
2+ years of retail/service sales or fitness sales experience.
Confident in generating personal sales and training Sales Associates in sales
Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to excel in a fast changing, diverse environment.
Ability to recognize areas of improvement and make changes using good judgement.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.
RESPONSIBILITIES
Lead generation including Grass Roots Marketing and Networking
Implement sales process to schedule prospects into Intro classes
Membership sales
Manage staff schedule
Ensure that studio retail/products are stocked with accurate inventory counts
Train and Supervise Sales Associates
Hire/Manage instructors at the studio
Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
Review instructor evaluations and assist in mentorship/disciplinary action as needed
Independently make decisions related to high level customerservice
Collect out-standing dues
Maintain cleanliness and organization of the Pilates Studio
Enforce Club Pilates policies and procedures
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Schedule and participate in networking/community events and studio promotions
Strategically manage marketing campaigns to generate leads for the studio
BENEFITS AND PERKS
Starting Base Salary - $55,000-60,000
$55,000-78,000 potential total comp including bonuses
Monthly performance bonus opportunities up to $18,000 annually
Health Benefits
401K
Paid Time Off
Unlimited growth potential within the company
#J-18808-Ljbffr
$55k-60k yearly 2d ago
General Manager
Jimmy John's
Customer service manager job in Saint Paul, MN
Jimmy John's #665 - University Ave, St. Paul - Now Hiring - General Manager $45,000.00/Year General Manager PRIMARY PURPOSE OF THE POSITION:
General Managers are responsible for all aspects of operating and supervising the store.
Manage all functions of a Jimmy John's restaurant to ensure exceptional customerservice and high quality products are delivered, while ensuring restaurant profitability.
Responsible for directing the successful execution of fast, accurate sandwiches and world-class customerservice while maintaining a clean, organized shift.
Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John's Company.
MAJOR DUTIES AND RESPONSIBILITIES
Establish the store's labor goals and staff needs, including pay rates.
Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work.
Manage hiring, training, evaluation, discipline, and termination of employees.
Provide on-the-job training for new employees.
Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
Supervision of the preparation, sales, and service of food.
Order the appropriate amount of food items to meet anticipated customer demand.
Supervise food preparation and service operations.
Ensure that every customer receives world-class customerservice.
Route deliveries and serve drivers to maximize delivery business and speed.
Execute systems and procedures with 100% integrity and completeness.
Complete daily and weekly paperwork.
Responsible for 100% of the cash drawers at all times during the shift.
Implement corporate policies.
Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules.
Receive and store product.
Conduct weekly manager's meetings.
Audit systems and procedures as well as shift-ending paperwork.
Arrange for preventive maintenance and upkeep on store's equipment and supplies.
Perform other related duties as required.
AS TIME PERMITS
Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.
Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production).
SKILLS AND ABILITIES
Oral and written communication skills.
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to handle and resolve customer threats and issues.
Ability to handle and resolve employee issues.
Ability to use a personal computer and various software packages (Word / Excel).
Ability to handle stress and high-volume operations.
Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers.
QUALIFICATIONS FOR POSITION
High school graduate or equivalent training.
Completion of recommended corporate training programs.
Valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
Experience with a retail food company is a plus.
PHYSICAL REQUIREMENTS
Position requires bending, standing and walking the entire workday.
Must be able to lift 50 pounds.
Must be at least 19 years of age.
Must have the stamina to work a minimum of 50-60 hours a week.
#J-18808-Ljbffr
$45k yearly 3d ago
Operations Manager, Borrower and Loan Services
ECMC Group 4.4
Customer service manager job in Minneapolis, MN
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary
The Operations Manager, Borrow and Loan Services provides leadership and oversight of the department's functions including responding to customer inquiries and providing lender and servicer support and account services. Responsible for coaching, providing work direction, managing performance of team members and ensuring timely, accurate processing and adherence to procedures, policies and federal regulations.
Essential Duties and Responsibilities
Leads and guides the customerservice team to deliver exceptional support and achieve performance goals.
Develops and monitors performance metrics; identifies training needs and oversees training programs.
Ensures timely completion of all regulatory reporting and compliance tracking.
Optimizes department processes to improve efficiency and customer experience; drives implementation through team engagement and accountability.
Reviews, updates and implements operational procedures while addressing issues and identifying opportunities for improvement.
Maintains expertise in industry regulations, program changes and external factors impacting operations and compliance.
Collaborates with internal leaders and external partners to assess business and customer needs, develop solutions and align strategies.
Ensures work meets quality standards and service-level agreements through established processing timelines.
Supports audits and program reviews with internal and external stakeholders.
Provides high-level support for system testing and corporate projects, including portfolio conversions.
Serves as an active member of project teams for loan conversions, system upgrades and infrastructure initiatives.
Performs other duties and responsibilities as assigned.
Required Qualifications
High school diploma or GED
5+ years of progressive job-related experience
3+ years of supervisory/leadership experience
Experience working in the financial services industry
Experience in call centers and/or customerservice
Intermediate proficiency in Microsoft Office suite
Preferred Qualifications
Post-secondary degree
Knowledge of the student loan industry
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The salary range for this position is $80,000 - 95,000. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location. Additionally, this position qualifies for an annual incentive of up to 15% of base salary, contingent upon individual and company performance.
This position is classified as hybrid and requires attendance on designated in-office days.
ECMC Group also provides a comprehensive benefits package:
Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
$32k-43k yearly est. 1d ago
General Manager
Jimmy John's Gourmet Sandwiches
Customer service manager job in Rogers, MN
* Make up to $30/hr! * Hiring for immediate start
General Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, COGS management, cash handling and brand compliance.
The General Manager is responsible for ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. General Managers must be self-motivated individuals who have superior leadership skills and execute systems and procedures with 100% integrity. This is a Bonus-eligible position.
Additional Requirements:
Must be at least 18 years of age, have a valid driver license, car and clean driving record
Must be able to lift 30-40 lbs. regularly throughout shifts
Ability to stand, bend, reach and scoop through-out assigned shift
Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
Requirements:
Ability to work a 40+ hour week
At least 18 years of age, with valid driver license and clean driving record
Jimmy John Manager Certification
ServSafe Manager Certification
Basic understanding of Microsoft Word, Microsoft Excel, Microsoft Outlook, and Adobe Acrobat
Must be able to perform, teach and train all aspects of Assistant Manager, PIC, InShopper and Delivery Driver positions, as needed
Ability to handle fast-paced and high stress situations in the store
Organize and establish priorities in the store with minimal supervision
Willing to coach and task-manage employees on store operations
Company Introduction
We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!
$30 hourly 6d ago
Market Area Manager - Mankato, MN
Credit Acceptance 4.5
Customer service manager job in Minneapolis, MN
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work!
Outside Sales- Market Area Manager | Dealer Relationships
About this Position:
Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required.
Credit Acceptance offers our team members in the sales department:
Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market
Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance
Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more
Progressive career opportunities as demonstrated by our record of promoting internally
Flexibility to set your own schedule and manage your own territory, ideal for self-starters
A dedicated support system including structured and continued training
Work-life balance with generous PTO beginning on day 1
Who We Are Looking For:
We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits:
Motivation to succeed and achieve goals
Drive to continuously improve oneself and their customers
Demonstrated sales successes with an established track record of achievement and progression
Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset
From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds:
Account Managers
Account Executives
District Sales & Sales Managers
Field Sales & Territory Managers
Area Managers
Business Development
Business Managers
Finance & Insurance (F&I) Managers
Responsibilities:
As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include:
Prospecting automotive dealerships to enhance business development outcomes
Account management & client services to build a strategic and consultative relationship with customers
Running a territory with entrepreneurial drive and dedication similar to a small business owner
Qualifications:
Minimum travel of 80% in the market
Proven track record of success in a competitive sales environment
Bachelor's degree or equivalent work experience
A valid driver's license, insurance and registration
Occasional overnight travel, less than 10%
Preferred:
Knowledge or experience in auto finance or retail operations of automobile dealerships
Existing relationships with dealers in the defined territory
Targeted Compensation:
$111,450 Base Salary + Uncapped Monthly Commission
INDSAHP
#LI-Remote
#zip
Benefits
Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
$31k-40k yearly est. 3d ago
Customer Service Manager
Vestis Services
Customer service manager job in Minneapolis, MN
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Location:** **Minneapolis, MN 55413**
**Overview:**
The CustomerServiceManager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for territory's service, safety, and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
**Responsibilities/Essential Functions:**
+ Promote and sustain a safety culture
+ Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
+ Reports directly to a ServiceManager or where a Sr. CustomerServiceManager is present, will report to the Sr. CustomerServiceManager. If neither are present, will report to the General Manager
+ Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
+ Assist in the new account installations as directed by ServiceManager and/or General Manager
+ Manages day to day activities of customerservice program(s) for the territory
+ Visit all required customers each quarter to review growth and service opportunities
+ Ensure RSRs respond to and resolve all service requests timely
+ Sets clear expectations for customerservice and leads by example
+ 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
+ Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
+ Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
+ Recruit, select and hire Route Sales employees
+ Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
+ Delivers and participates in training to ensure customer retention and service goals are met
+ Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
+ Attend meetings and complete necessary administrative work to improve customer satisfaction
+ Coordinate collections for accounts receivable
+ Protect and manage merchandise control processes
+ Investigates and reports on all accidents or incidents, within 24 hours of notification
**Knowledge/Skills/Abilities:**
+ Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
+ Strong interpersonal, analytical, communication, and customerservice skills.
+ Considerable negotiation skills.
+ Computer proficiency, including working knowledge of MS Office software.
+ Exposure to sales function preferred.
+ Considerable skills in management, human relations, and communication.
**Working Environment/Safety Requirements:**
+ Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
+ Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
+ Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
+ Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.
**Experience/Qualifications:**
+ High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
+ Two years of service and route-based industry experience, with proven track record for growing customer accounts
+ Previous profit and loss accountability and/or contract-managedservice experience preferred
+ Significant customer interface and service experience
+ Production planning, maintenance, or warehouse operations experience preferred.
**License Requirements/Certifications:**
+ Driver's license
+ Automobile insurance on personal vehicle
+ Meet minimum DMV/MVR points per company policy
+ Successful completion of criminal background, motor vehicle record, and drug screen checks.
**Location** : 700 Industrial Blvd NE Minneapolis, MN 55413
**Benefits** : Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short- and long-term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year.
**Compensation** : The salary rate for this position ranges from $72,000 to $89,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes a bonus.
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$72k-89k yearly 32d ago
Customer Service Manager - Part Time
MacKenthun's Fine Foods 3.8
Customer service manager job in Minnetrista, MN
Part time position that would include afternoon/early evening to close (10:00pm); occasional weekends . The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving.
Key Responsibilities
Handle customer complaints and escalations in a professional and effective manner
Coordinate and help manage day-to-day customerservice operations, ensuring timely and efficient service delivery
Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
Process order, returns, and exchanges according to company policies
Assist with training and development of cashiers and courtesy clerks
Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
Ensure compliance with all relevant policies, procedures, and legal requirements
Requirements Education & Experience
High School Diploma or Equivalent
Proven experience in a customerservice or coordination role, preferably within a fast paced environment
Skills & Competencies
Must be able to speak, read and write the English language
Strong problem solving abilities with a customer focused approach
Strong organizational and multi tasking skills
Ability to work effectively independently and as part of a team
Desirable Qualifications
Comfortable using Google Suite
Working Conditions and Physical Demands
Constant standing, use of hands, reaching, and communicating
Frequent walking
Occasionally need to stoop, kneel or crouch
Occasional heavy liftings up to 25 pounds
Fast paced, multi faceted environment
Benefits Summary for Part Time
Earned Safe & Sick Time
Shift differentials for working Sundays & Holidays
10% discount at any Mackenthun's locations
Referral bonuses
Dietitian services
Salary Description $18 - $20/hour
$18-20 hourly 33d ago
End-to-End Experience Manager
Medica 4.7
Customer service manager job in Minnetonka, MN
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
At Medica, we want our members to feel cared for in the moments that matter most to them. The End-to-End (E2E) Experience Manager plays a key role in achieving this goal by owning the end-to-end consumer experience for specific lines of business, developing strategies, defining initiatives, and driving execution across teams to address experience improvements both reactively and proactively.
This role leverages insights and leads cross-functional collaboration with Product, Marketing, Operations, IT, and Digital teams to ideate, strategize, and execute experience initiatives. The position develops business cases, maintains a prioritized roadmap, monitors KPIs across the journey, and socializes results with stakeholders to advance the consumer experience. They will also perform other duties as assigned.
Key Accountabilities
Insights + Ideation
Synthesize insights and lead human-centered design exercises to deepen understanding of the experiences our audiences have with us, supporting solution ideation and prioritization
Engage with Journey Mapping and Experience Analysts to leverage their insights in addressing consumer needs, and continuously refresh and refine roadmaps and action plans based on identified opportunities
Strategy + Roadmap
Develop strategies and business cases to improve the end-to-end consumer experience based on consumer insights, market trends, and business objectives
Maintain a roadmap of prioritized improvements and drive steady progress across teams
Regularly report on the consumer experience improvements roadmap and action plans
Experience & KPI Management
Engage with Voice of Customer/Customer Insights to capture insights, monitor KPIs, and track progress toward improving consumer experience
Monitor KPIs across the end-to-end journey for continuous improvement. Socialize results and opportunity areas, and hold teams accountable for measurable progress
Maintain journey maps to reflect implemented enhancements and act as the source of truth for consumer journeys by line of business
Required Qualifications
Bachelor's degree in business, Operations, Marketing, Design, or related field
7 years of work experience beyond degree
Preferred Qualifications
Experience in health insurance/health care industry
3+ years in customer experience, journey management, or related field
Skills and Abilities
Demonstrated ability to lead cross-functional groups through ideation and execution
Demonstrated experience building business cases, maintaining and making measurable progress on roadmaps
Strong analytical and strategic thinking skills
Expert communication and presentation skills
Demonstrated ability to influence and align senior leaders and cross-functional teams
Ability to operate effectively in a fast-paced, deadline-driven environment
This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.
The full salary grade for this position is $115,400 - $197,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $115,400 - $156,560. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$62k-81k yearly est. 3d ago
General Manager - Fast-Casual Dining Leader
Tier1Usa
Customer service manager job in Minneapolis, MN
A renowned restaurant establishment in Minneapolis seeks a General Manager to oversee all operations. This leadership role requires a hands-on approach, emphasizing team building and customerservice excellence. Responsibilities include strategy development, staff management, financial monitoring, and community outreach to enhance brand visibility. Candidates must possess strong operational skills, a CFPM certification, and ideally be bilingual in English and Spanish. The position offers a salary range of $60,000 - $70,000/year with benefits including paid time off and health insurance starting in 2026.
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$60k-70k yearly 1d ago
Opening General Manager
Jimmy John's Gourmet Sandwiches
Customer service manager job in Minnetonka, MN
Jimmy John's #914 - Minnetonka - Now Interviewing/Hiring for General Managers - $40,000 to $50,000/year.
General Manager
General Managers are responsible for all aspects of operating and supervising the store.
Manage all functions of a Jimmy John's restaurant to ensure exceptional customerservice and high quality products are delivered, while ensuring restaurant profitability.
Responsible for directing the successful execution of fast, accurate sandwiches and world-class customerservice while maintaining a clean, organized shift.
Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John's Company.
MAJOR DUTIES AND RESPONSIBILITIES
Establish the store's labor goals and staff needs, including pay rates.
Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work.
Manage hiring, training, evaluation, discipline, and termination of employees.
Provide on-the-job training for new employees.
Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
Supervision of the preparation, sales, and service of food.
Order the appropriate amount of food items to meet anticipated customer demand.
Supervise food preparation and service operations.
Ensure that every customer receives world-class customerservice.
Route deliveries and serve drivers to maximize delivery business and speed.
Execute systems and procedures with 100% integrity and completeness.
Complete daily and weekly paperwork.
Responsible for 100% of the cash drawers at all times during the shift.
Implement corporate policies.
Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules.
Receive and store product.
Conduct weekly manager's meetings.
Audit systems and procedures as well as shift-ending paperwork.
Arrange for preventive maintenance and upkeep on store's equipment and supplies.
Perform other related duties as required.
AS TIME PERMITS
Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.
Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production).
SKILLS AND ABILITIES
Oral and written communication skills.
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to handle and resolve customer threats and issues.
Ability to handle and resolve employee issues.
Ability to use a personal computer and various software packages (Word / Excel).
Ability to handle stress and high-volume operations.
Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers.
QUALIFICATIONS FOR POSITION
High school graduate or equivalent training.
Completion of recommended corporate training programs.
Valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
Experience with a retail food company is a plus.
PHYSICAL REQUIREMENTS
Position requires bending, standing and walking the entire workday.
Must be able to lift 50 pounds.
Must be at least 19 years of age.
Must have the stamina to work a minimum of 50-60 hours a week.
How much does a customer service manager earn in Stillwater, MN?
The average customer service manager in Stillwater, MN earns between $27,000 and $78,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Stillwater, MN
$46,000
What are the biggest employers of Customer Service Managers in Stillwater, MN?
The biggest employers of Customer Service Managers in Stillwater, MN are: