Insurance Customer Service Manager
Customer service manager job in Topeka, KS
Job Description
INSURANCE CUSTOMER SERVICE MANAGER FOR RESPECTED INSURANCE AGENCY
*This is a confidential search for an established insurance agency and office located in the Northeastern Kansas region near Lawrence and Topeka, KS.
Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to successfully address and lead customer insurance needs.
The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & beyond a customer's expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs.
Responsibilities:
Handle escalated service issues, follow up to & address claims issues, and work proactively to ensure customer satisfaction & improved retention;
Conduct customer coverage & policy reviews, identify risks & make recommendations, explain coverage benefits and discounts, submit policy changes, provide quotes, submit applications, and address underwriting requests.
Oversee agency's daily service workflows; coach & develop service team to improve individual performance and develop customer service skills;
Order supplies, track equipment, and ensure office site runs with appropriate staff; maintain & establish important agency relationships;
Collaborate with sales, marketing, and operations teams to improve processes, increase efficiency, enhance customer experience, & meet agency goal
Requirements:
5+ years of P&C insurance agency service management experience required;
Active KS P&C and L&H insurance licenses and ability to pass a background check;
Strong problem-solving, organizational, and leadership skills;
Ability to work 8am to 5pm Monday through Friday and as needed to meet agency goals. Must be available for evening or weekends (1-2 times per month) and represent the agency at networking events, attend team building activities, attend marketing events, or complete training programs. Salaried position with expectation of 40-45 hours per week;
Proficient in Microsoft (Outlook, Word, Excel, Mail-Merge), Cloud-based customer relationship programs, and ability to adapt to changing technologies;
Excellent communication skills to include written, verbal, technical, and interpersonal; preference for a Spanish-speaking bilingual candidate.
Benefits:
Health, dental, life, and disability insurance • Paid holidays & PTO • Retirement match • Flexibility • Growth & promotion potential
Client Engagement Manager
Customer service manager job in Topeka, KS
**Job Title** Client Engagement Manager The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities, including RFPs, panel bids, and large multi property engagements. This role leads onshore bid workflow management, coordinates offshore bid support, and ensures that every proposal is timely, accurate, compelling, and aligned to target margins. The Client Engagement Manager is the central point of contact between producers, valuation teams, finance, and operations for all bids.
**Job Description**
**Key Responsibilities**
**Bid Strategy and Ownership**
- Own the end to end bid process for assigned valuation opportunities from intake through submission and post bid review
- Partner with producers, valuation teams, country and market leaders, and client relationship owners to understand client needs and decision criteria
- Translate client requirements into clear bid strategies, win themes, and value propositions tailored to valuation services
- Ensure that bids reflect accurate scope, assumptions, pricing, service levels, and commercial terms
**Onshore Workflow Management**
- Manage the onshore bid workflow including intake, triage, prioritization, and assignment of tasks
- Maintain a clear view of the bid pipeline and ensure stakeholders understand deadlines, dependencies, and status
- Coordinate subject matter experts, valuation leaders, finance, legal, and operations to gather inputs and approvals
- Implement standard work, templates, and checklists specific to valuation bids to reduce rework and improve quality and speed
- Monitor workload and capacity for the onshore team and escalate resourcing needs when required
**Offshore Bid Support Coordination**
- Lead and coordinate offshore bid support teams responsible for drafting, formatting, research, and data gathering
- Provide clear written task instructions, expected service levels, and turnaround times to offshore partners
- Review and quality check work produced by offshore teams to ensure accuracy, consistency, and alignment with brand and valuation standards
- Continuously improve playbooks, templates, and training materials for offshore teams to drive efficiency and quality
**Quality, Compliance, and Governance**
- Ensure all bids comply with internal risk, legal, compliance, and brand standards, as well as client procurement requirements
- Maintain and update a central repository of approved bid content, including service descriptions, team bios, case studies, and pricing guidance for valuation work
- Lead internal reviews and approvals for complex or strategic bids, including governance with senior valuation and operational leaders
- Track and manage version control for all bid documents
**Client and Stakeholder Engagement**
- Act as a trusted partner to producers, valuation leaders, and client relationship owners on pursuit strategy and positioning
- Support or lead responses to client clarifications and follow up questions related to bids
- Coordinate and prepare materials for client presentations and orals when required
- Capture feedback from clients and internal teams after each bid and feed lessons learned into future responses
**Performance Management and Continuous Improvement**
- Track and report on key metrics such as bid volume, win rate, cycle time, margin performance, and client feedback
- Identify trends and root causes that impact win rate, pricing discipline, and operational effort
- Recommend and implement process improvements, tooling enhancements, and collaboration models for both onshore and offshore bid support
- Contribute to training and upskilling for producers and support teams on bid processes, tools, and best practices
**Other Duties**
- Perform other duties as assigned in support of client engagement, bid management, and operational excellence
**Qualifications**
- Bachelor's degree in Business, Finance, Real Estate, or related field, or equivalent experience
- Five or more years of experience in bid management, proposals, client engagement, or operations in a professional services environment
- Experience in valuation, real estate, or a related advisory business strongly preferred
- Proven track record managing complex bids with multiple stakeholders and short timelines
- Experience working with offshore or shared service teams preferred
- Strong understanding of commercial models, pricing, and margin drivers in a services or valuation business
**Skills and Competencies**
- Strong project and workflow management skills with excellent attention to detail
- Clear, concise written and verbal communication, with the ability to turn technical valuation concepts into client ready language
- Ability to build trusted relationships and influence across producers, valuation teams, finance, legal, and operations
- Comfortable working in a fast paced environment with competing priorities and frequent deadlines
- Proficiency with Microsoft Office, especially Word, PowerPoint, and Excel, and familiarity with CRM, pipeline, or engagement tracking tools
- Continuous improvement mindset with a focus on efficiency, quality, and margin discipline
**Success Measures**
- Increased bid win rate for valuation opportunities and positive client feedback on the bid experience
- Reduced bid cycle time and rework, with clear and predictable workflows for producers and support teams
- Strong alignment between bid commitments, operational delivery, and target margins
- Effective use of offshore resources with high quality, consistent bid outputs
\#Remote #RemoteLI
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 93,500.00 - $110,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"
Easy ApplyCustomer Service and Logistics CPFR Manager
Customer service manager job in Topeka, KS
# 97387 - Topeka, Kansas, United States
The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for managing the CPFR analysts and our Key Customer relationships. The position focuses on efficiently aligning Hill's end to end Supply Chain Network with our key account customers. The individual in this role will be responsible for driving our engagement with key account customer leadership and elevating Hill's engagement and positioning with the key account by defining Hill's CS&L accountability. This role will be responsible for and providing CS&L leadership to key accounts by applying CS&L industry best practices. This position directly reports into the NA CS&L Demand Manager, and will be coordinated with the Hill's Key Account teams.
This individual will provide leadership in building strong relationships with the customer and our Customer Development Team. This individual will need to build strong customer relationships and collaborate and analyze demand plans with key account customers.
The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for monitoring compliance charges and working with the key accounts and the CPFR analysts to manage and eliminate the chargebacks, supporting the CPFRs, O2I, and C2C to dispute the charges, and keep the compliance charges to a minimum.
This individual is responsible for building relationships with the customer on all levels and demonstrating those relationships to lead change in creating win-win opportunities. The individual will need to collaborate and analyze inventory, demand plan, and in-stock levels with customers as well as be proactive in communicating to the customer variations to plan. Proactive monitoring of inventory at fulfillment centers to be effective and meet customer goals.
The CS&L,CPFR Manager should have strong relationship and communication skills and be proficient in all aspects of the collaborative demand planning process to include SAP functional knowledge, BW, Inventory Replenishment, Forecasting with experience in Vendor Management Inventory relations with a customer a plus.
Principal duties and responsibilities:
Develops and coordinates the key account's engagement strategy at all levels of the organization focused on building key customer relationships
Ensures alignment on the JBP process and works closely with CDO team to incorporate supply chain in the JBP meetings.
Partners with Customer Development Teams to support customer plans and growth initiatives. Incorporating the international/global plans
Develops and implements an evergreen three year strategic roadmap map for key accounts with the focus on continuous improvement.
Leads CPRF team, ensuring appropriate training, information sharing, coaching, feedback, performance management and delegation to ensure the development of people and organization capabilities
Leads and implements Collaborative Planning Forecasting and Replenishment (CPFR), Vendor Managed Inventory (VMI) and Customer Service best practices.
Actively participates in Demand Planning both internally and with customers to ensure execution of the demand plan that delivers the programs at the lowest costs.
Leads business execution of new programs and initiatives including but not limited to: promotional activities, new product launches, product flow planning and network changes / redesign.
Leads cost to serve initiatives from the store shelf all the way back through the supply chain in finding opportunities to reduce costs.
Works to drive sales through efficient planning/ forecasting and supply chain executions to ensure the right product is in the right place at the right time while aligning with the retail team.
Supervises performance metrics (KPI's) to understand service and efficiency trends, and finds opportunities for improvement.
Facilitates best practices sharing between Colgate and Hill's for all key accounts.
This is not an exhaustive list of duties or functions.
Basic Requirements:
B.S. or B.A. in Business / Logistics or related technical field.
8 - 10 years of Customer Service/ Logistics/ Supply Chain experience with a solid understanding of operations.
Preferred Requirements:
CPFR Experience.
SAP Experience.
Prior work experience in Customer Service, Logistics, Operations, Planning, Purchasing or Customer Development.
Expected Areas of Skills:
Ability to drive collaboration and drive influential relationships at management levels.
Strong customer relationship skills.
Excellent written and verbal communication skills and interpersonal skills.
Strong decision making skills and sound judgment to manage projects.
Innovative and willingness to drive process improvement.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Work that matters, fueled by passion for pets! At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.
HILL'S Prescription Diet therapeutic pet foods, HILL'S Science Diet and HILL'S Ideal Balance™ wellness pet foods are sold worldwide. Hill's is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit *********************** and ******************************** or find us on LinkedIn, Facebook, Twitter and YouTube.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.
Concierge, Customer Success Team
Customer service manager job in Topeka, KS
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.
*What you'll be doing:*
* Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
* Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
* Handle requests through to resolution, including collaborating across teams of subject matter specialists.
* Model an investigative mentality to help address critical customer issues at the root cause.
* Represent and advocate for the customer across organizations to drive impactful changes.
* Champion clear communication with internal and external partners to align on solutions and drive results.
* Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
* Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.
* Introducing customers to newly released features or products that they may be interested in.
* Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be.
* Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
* Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues.
*What we look for in you:*
* FINRA License series 7 & 63 (will not initially be sponsoring licenses)
* Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption.
* Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment.
* Advanced knowledge of the financial services industry and securities trading.
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
* Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
*Nice to haves:*
* FINRA License Series 3, 4, 65, or 66.
* Knowledge of Cryptocurrency and Coinbase Products
* Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
*Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!*
*Job ID: G2876*
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$40.01-$47.07 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
Customer Service Manager - In Office
Customer service manager job in Topeka, KS
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Sr. Representative, Customer Service Operations
Customer service manager job in Topeka, KS
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives.
The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health's operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience.
**_Responsibilities_**
+ Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
+ Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
+ Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
+ Collects and reviews customer feedback, complaints, recalls and product returns.
+ Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
+ Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
+ Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
+ Communicates with customers regarding their needs, questions, and concerns.
+ Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
+ Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
+ Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
+ Redirects customers to applicable in-house resources as necessary.
+ Supports general post-sales issues resolutions as necessary.
**_Qualifications_**
+ 3-6 years of customer service experience, preferred
+ High School Diploma, GED or equivalent work experience, preferred
+ Ability to provide strong customer service while multi-tasking between phone calls and e-mail support.
+ Experience within healthcare customer service a plus
+ Ability to work a Monday-Friday schedule anywhere between 8:30am-5:30pm EST.
**_What is expected of you and others at this level_**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
**Anticipated hourly range:** $18.70-26.80/hr
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/13/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Manager - Topeka (Main)
Customer service manager job in Topeka, KS
Customer Service Manager Department: Retail Status: FT Hourly Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
* Lead and Manage the Performance of the Retail Bank Non-Exempt Employees
* Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
* Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
* Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
* Implement operating procedures and protocols.
* Train and develop bank team members for their current and future roles.
* Assist with Growth of Retail Bank Net Income
* Recommend and provide accounts, loans, and services that address clients' financial needs.
* Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
* Control bank expenses as appropriate.
* Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
* Proactively make referrals to bank partners that result in additional revenue to the bank.
* Ensure Consistent Delivery of a Superior Customer Experience
* Demonstrate excellent customer service skills and ensure same by retail bank team.
* Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
* Proactively resolve client issues and ensure follow-through by retail bank team.
* Perform teller duties as needed.
* Approve transactions for other employees within your assigned authority limit.
* Demonstrate Compliance with Applicable Laws and Regulations
* Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
* Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
* Actively work with clients to understand each client's normal account activity, as appropriate for this position.
* Complete periodic compliance training.
* Assist Bank Manager to ensure adherence to aforementioned points by bank team.
* Perform other duties as assigned or required.
Required Skills & Education
* High School Diploma or equivalent
* Previous banking experience preferred
* Excellent interpersonal, verbal, and written communication skills
* Computer proficiency in Windows-based systems
* Ability to maintain a high degree of confidentiality
* Strong attention to detail and organizational skills
* Capable of working with a team to determine solutions
* Ability to travel to Wichita, KS during first week of employment for required week-long training
Who we are
Equity Bank, a full-service, $6 billion community bank, is based in Wichita, Kansas, with 77 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What's in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
* Health, Dental & Vision Insurance
* Group Life & Long-Term Disability Insurance
* Flexible Spending & Health Savings Accounts
* Group Cancer Insurance
* 401(K) Retirement Plan w/ Company Match
* Generous Vacation & Sick Time
* Employee Stock Purchase Plan (ESPP)
* Pet Insurance
* Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Quality Assurance Spec II
Customer service manager job in Topeka, KS
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
+ Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Uploads communications to system after obtaining necessary approvals.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Coordinates with client and other Quality team members to obtain content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ Associate's Degree or equivalent relevant experience
+ Professional Certifications or License preferred;
+ 5-8 years of experience in call center, quality control, quality assurance and/or training.
**Other Job Specific Skills**
+ Extensive experience with quality assurance program creation or execution.
+ Extensive Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Superb Internet software and Windows operating systems and software skills.
+ Exceptional ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$24.09/hour
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Customer Account Manager 4
Customer service manager job in Topeka, KS
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Retail Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise Retail named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
- Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
- Attend industry events, trade shows, and conferences relevant to your customer base.
- Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
- Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
- Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
- Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
- Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
- Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
- Share new product offers and innovations during business reviews to drive sales.
- Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
- Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
- At least 5 years of experience driving full cycle sales management process
- Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
- Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
- Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules.
**Preferred Qualifications:**
- Proven track record of building and growing customer relationships in an Enterprise territory.
- Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Strong consultative selling skills with the ability to understand customer/prospect business requirements.
- Excellent communication and presentation skills.
- Ability to work collaboratively with internal stakeholders and leverage executive relationships.
- Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
- Superior negotiation, written and verbal communication skills
**Travel:**
- Up to 50% travel
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $125,000.00 to $170,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Manager Customer Experience
Customer service manager job in Topeka, KS
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Operations Manager, Residential & Treatment Services
Customer service manager job in Topeka, KS
Full-time Description
***Average salary is $69,632.00 (including wage, incentives, bonuses, overtime, shift differential, etc.)***
About the Role:
We are looking for a dedicated Operations Manager to lead the daily operations of our Residential Treatment Program (QRTP) at Pathway Family Services. You'll be responsible for ensuring our facility is safe, clean, and meets all regulatory standards. You'll also manage staff, oversee logistics like meal planning and transportation, and ensure that the environment supports the therapeutic needs of our residents.
Key Responsibilities:
Oversee day-to-day operations, including facility maintenance and safety.
Manage non-clinical staff, including hiring, training, and supervision.
Coordinate daily logistics like meals, transportation, and supplies.
Ensure compliance with health, safety, and regulatory standards.
Work closely with the clinical team to support residents' treatment plans.
Handle budgeting, manage costs, and negotiate contracts with vendors.
Conduct safety drills and ensure emergency preparedness.
Maintain accurate records and prepare reports on operational performance.
Drive operational improvements and ensure efficient service delivery.
Who You Are:
You have a Master's degree in Social or Behavioral Sciences.
You have at least three years of experience in residential services and are familiar with managing staff and facilities.
You live within 30 miles of the facility and are ready to ensure our operations run smoothly and effectively.
Why Join Us? At Pathway Family Services, you'll play a crucial role in creating a safe and supportive environment for our residents. Join a team that values teamwork, cultural sensitivity, and professional growth, and make a difference in the lives of children and families in our community.
If you want to make a difference in a child's life, join our team today!
TFI is an Equal Opportunity Employer.
To apply, please visit ****************************
HP123
Requirements
Predictive Index Assessments assist hiring managers to determine if a candidate may be a good match for the position
Please complete a Predictive Index Assessments at the following link below:
*************************************************************************************************
The PI assessment takes 5-7 minutes to complete. There are no right or wrong answers.
Salary Description Average salary is $69,632.00
Garden Center Customer Service
Customer service manager job in Olathe, KS
Job Title: Garden Center Customer Service Status: Part-Time, Full Time, Hourly, Daytime and Some Weekend Availability Reporting Relationship: Store Manager Work Schedule: Hours vary by season.
The Grass Pad is hiring Garden Center Customer Service to work in our Olathe location.
When people visit the Grass Pad, they are greeted by a Garden Center Customer Service who answers their questions, helps them find the right grass seed or lawn care products, including flowers, perennials, shrubs, and trees and gives them all the advice they need to be successful. We pride ourselves in the customer service that we offer all our customers, from commercial clients to people starting lawn care for the first time. Grass Pad focuses on providing solutions for our customers and working together as a team to provide the customer with the best service possible. No formal training in lawn or landscape needed - we will train you on the job.
This position has great growth potential in the company for the right person.
This job might be for you if:
You love helping people. We want our customers to be successful, and that success starts with you.
You have a friendly personality and enjoy talking to people. On the sales floor you will be the first person to greet the customer when they walk in the door.
You like working in an open air, team-oriented environment that promotes responsible care of the environment.
You have excellent communication skills, and you can explain complicated subjects through simple language.
You have experience in customer service or sales.
Bonus: You have interest in lawn and landscape or outdoor activities.
As a Garden Center Customer Service, your typical day might include:
Greeting customers and guiding them through the basics of our lawn care program and quality grass seed that we sell and guiding them through nursery to help find the best plant for their needs.
Help customers by problem solving their lawn or plant issues and patiently answering their questions.
Bagging seed for customers - our grass seed is sold by the pound and we take pride in helping the customer from start to finish.
Writing tickets for customers to take to the cashier for check out.
Planning and preparing quotes, purchase orders, shipping orders or transfer orders.
Assisting with design and merchandising of the sales floor, including setting up seasonal and promotional displays, writing signage and rotating plants in the flower and nursery section.
Restocking shelves and keeping products clean and orderly.
Cleaning and closing the store/nursery at the end of each day.
Completing the customer experience by loading and carrying out products for customers.
Planning and preparing quotes, purchase orders, shipping orders or transfer orders.
Assisting with design and merchandising of the nursery, including setting up seasonal and promotional displays, writing signage and rotating plants in the flower and nursery section.
Unloading nursery trucks and organizing new products into the nursery area.
Benefits The Grass Pad is successful because of the employees we hire. We offer generous medical insurance, matching 401k after one-year, paid time off, flexible scheduling, employee discount and a family-first attitude.
Company History The Grass Pad is a family-owned company that started during the 1960s in Omaha, selling grass seed and fertilizer. Since then, we've built a business on honesty, integrity and putting the customer's success first and foremost. We now have 6 locations - one in Omaha and five in the Kansas City area.
At the Grass Pad it is not uncommon to find people that have worked here for decades. We love passion and dedication in our employees, and when we see those traits, we fight to keep people around and help them grow. We offer career and responsibility growth, management training and extensive on the job training.
Grass Pad maintains merit-based employment and is an affirmative action, equal opportunity employer.
Seasonality Our busy season spikes in the spring and the fall. Normal business hours vary with the season, with our longest opening hours during the spring and falls seasons. For most of the year, our store is open 7 days a week. Weekend and overtime work will be required during the busy seasons. Education and/or Experience Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Zone Manager, Provider Privacy
Customer service manager job in Topeka, KS
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
**Role Summary:**
The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations.
This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization.
**Key Responsibilities:**
+ Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters.
+ Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards.
+ Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps.
+ Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures.
+ Ensure consistent application of policies, processes, and reporting across the zone
+ Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams.
+ Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions.
+ Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness.
+ Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities.
+ Assist in implementing enterprise privacy and compliance policies within assigned zones.
+ Provide privacy-by-design and compliance-by-design guidance to operational teams.
+ Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices.
+ Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis.
+ Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives.
+ Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting.
+ Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements.
+ Travel for conferences and to meet with customers as needed, up to 30%.
**Basic Qualifications:**
+ Bachelor's degree in Health Information Management, Healthcare Administration, or a related field.
+ 6+ years of experience in healthcare compliance, privacy, or information governance.
+ Minimum 3 years of experience in a leadership, supervisory, or team management role.
+ Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws.
+ Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses.
+ Proficiency in privacy incident tracking systems and data reporting tools.
+ Excellent analytical, organizational, and communication skills.
+ Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
+ Strong ethical judgment, attention to detail, and commitment to confidentiality.
+ Ability to travel up to 30%
**Desired Qualifications:**
+ Master's degree in Health Information Management, Healthcare Compliance, or a related discipline.
+ Professional certification such as CIPP/US, CHPC, CHC, or RHIA.
+ Experience in a healthcare technology or health data interoperability organization.
+ Familiarity with privacy-by-design frameworks and compliance integration in technology environments.
+ Experience collaborating with internal audit or regulatory compliance teams.
+ Demonstrated success in developing and delivering privacy training or educational materials.
+ Strong interpersonal skills with the ability to influence and build relationships across functions and levels.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$145,000-$170,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
Environmental Services / Custodial Operations Manager 3
Customer service manager job in Olathe, KS
Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 with Olathe Medical Center located in Olathe, KS.
.
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions.
These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.
At Sodexo Healthcare, patients are the heart of everything we do.
Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
What You'll Dobe responsible for driving client and patient satisfaction scoresprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control departmentlead teams and departmental projects and initiativeseffectively manage the Unit Operating Systemmonitor compliance and reach project target dates of completionsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringexperience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service deliverycustomer service and guest satisfaction focus in a healthcare or hospitality settingstrong leadership skills and has the ability to work independently to drive programexperience effectively managing projects within agreed upon timelinesresults and safety drivenproficiency with computers and other technology Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services
Tire & Service Center Manager
Customer service manager job in Lawrence, KS
Full Job Description At
Family Tire Pros
, we strive to be the preferred tire and auto service retailer in every community while making
Family Tire Pros
a great place to work. We offer affordable benefits, profit-sharing bonuses, paid time off, a family-oriented work environment, and all you need to be successful. Join our team today!
POSITION SUMMARY
As an Automotive Store Manager for
Family Tire Pros
, you will direct and manage the overall daily operations of the retail store in accordance with identified company goals to obtain optimum efficiency, the economy of operations, and maximize profit. The Store Manager drives sales growth as the leader of the customer experience on the sales floor.
You will have the great responsibility to inspire, motivate, lead and develop an entire store team. You will provide leadership and direction to the store staff and successfully champion business strategies, vision, and values. The Store Manager will maximize store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, and operations are consistent and well-executed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Hires, trains, assigns duties and schedules work hours, monitors and evaluates job performance, disciplines and terminates employees in accordance with company procedures and policies
Demonstrates leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals
Looks for opportunities to grow the business and improve profitability
Understands the impact surrounding KPI's and level sets employee expectations to achieve positive results
Maintains payroll and controllable expenses on P&L
Personally demonstrates a high level of customer engagement and sets expectations for the team
Ensures company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area
Provides clear and consistent feedback to employees on a regular basis
Prepare and inspect work orders, VIP Checklist, and Vehicle Inspection Form (Health Check) for completeness
Ensure compliance with OSHA and Federal and State Environmental regulations
QUALIFICATIONS
Experience in a management capacity where managing team sales and bottom-line performance is a must
Automotive industry experience
Can speak, read and write English. Spanish speaking is a plus
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before customers and employees
Valid driver's license
Our benefits include:
NO Sundays; our employees make great pay without cutting into family or personal time
Modern shop
Well-maintained equipment
Plenty of room for our Techs and well-lighted work areas
Health Insurance
Prescription Coverage
Dental Coverage
Vision Coverage
Paid Vacation
Paid Holidays
Provided Uniforms
Employee Purchase Plan
Compensation: $75,000.00 - $115,000.00 per year
Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations.
We've built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on, keeps the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs.
We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits. Apply now to start your exciting new career!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
Auto-ApplyCommercial Service Supervisor
Customer service manager job in Olathe, KS
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Olathe, Kansas office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!
Job Responsibilities:
Assist with daily scheduling of all jobs; ensuring customers' preferences are met
Provide immediate problem-solving assistance to office staff or service technicians
Constantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties assigned by manager
Job Requirements:
Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience
Experienced using Microsoft Office applications
Must have a valid driver's license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems
#PaceID2
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Enterprise Customer Account Manager
Customer service manager job in Topeka, KS
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
+ Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
+ Attend industry events, trade shows, and conferences relevant to your customer base.
+ Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
+ Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
+ Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
+ Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
+ Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
+ Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
+ Share new product offers and innovations during business reviews to drive sales.
+ Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
+ Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
+ At least 8 years of experience driving full cycle sales management process
+ Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
+ Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
+ Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP
**Preferred Qualifications:**
+ Proven track record of building and growing customer relationships in an Enterprise territory.
+ Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Strong consultative selling skills with the ability to understand customer/prospect business requirements.
+ Excellent communication and presentation skills.
+ Ability to work collaboratively with internal stakeholders and leverage executive relationships.
+ Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
+ Superior negotiation, written and verbal communication skills
+ Up to 50% travel
**Equal Opportunity Employer: **
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** .
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ***************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Operations Manager, Residential & Treatment Services
Customer service manager job in Topeka, KS
Full-time Description
***Average salary is $69,632.00 (including wage, incentives, bonuses, overtime, shift differential, etc.)***
About the Role:
We are looking for a dedicated Operations Manager to lead the daily operations of our Residential Treatment Program (QRTP) at Pathway Family Services in Topeka, KS. You'll be responsible for ensuring our facility is safe, clean, and meets all regulatory standards. You'll also manage staff, oversee logistics like meal planning and transportation, and ensure that the environment supports the therapeutic needs of our residents.
Key Responsibilities:
· Oversee day-to-day operations, including facility maintenance and safety.
· Manage non-clinical staff, including hiring, training, and supervision.
· Coordinate daily logistics like meals, transportation, and supplies.
· Ensure compliance with health, safety, and regulatory standards.
· Work closely with the clinical team to support residents' treatment plans.
· Handle budgeting, manage costs, and negotiate contracts with vendors.
· Conduct safety drills and ensure emergency preparedness.
· Maintain accurate records and prepare reports on operational performance.
· Drive operational improvements and ensure efficient service delivery.
Who You Are:
· You have a master's degree in social or behavioral sciences.
· You have at least three years of experience in residential services and are familiar with managing staff and facilities.
· You live within 30 miles of the facility and are ready to ensure our operations run smoothly and effectively.
Why Join Us?
At Pathway Family Services, you'll play a crucial role in creating a safe and supportive environment for our residents. Join a team that values teamwork, cultural sensitivity, and professional growth, and make a difference in the lives of children and families in our community.
If you want to make a difference in a child's life, join our team today!
TFI is an Equal Opportunity Employer.
To apply, please visit ****************************
Requirements
Predictive Index Assessments assist hiring managers to determine if a candidate may be a good match for the position.
Please complete a Predictive Index Assessments at the following link below:
*************************************************************************************************
The PI assessment takes 5-7 minutes to complete. There are no right or wrong answers.
Salary Description Average salary is $69,632.00
Garden Center Customer Service
Customer service manager job in Bonner Springs, KS
Job Title: Garden Center Customer Service Status: Part-Time, Full Time, Hourly, Daytime and Some Weekend Availability Reporting Relationship: Store Manager Work Schedule: Hours vary by season.
The Grass Pad is hiring Garden Center Customer Service to work in our Bonner Springs location.
When people visit the Grass Pad, they are greeted by a Garden Center Customer Service who answers their questions, helps them find the right grass seed or lawn care products, including flowers, perennials, shrubs, and trees and gives them all the advice they need to be successful. We pride ourselves in the customer service that we offer all our customers, from commercial clients to people starting lawn care for the first time. Grass Pad focuses on providing solutions for our customers and working together as a team to provide the customer with the best service possible. No formal training in lawn or landscape needed - we will train you on the job.
This position has great growth potential in the company for the right person.
This job might be for you if:
You love helping people. We want our customers to be successful, and that success starts with you.
You have a friendly personality and enjoy talking to people. On the sales floor you will be the first person to greet the customer when they walk in the door.
You like working in an open air, team-oriented environment that promotes responsible care of the environment.
You have excellent communication skills, and you can explain complicated subjects through simple language.
You have experience in customer service or sales.
Bonus: You have interest in lawn and landscape or outdoor activities.
As a Garden Center Customer Service, your typical day might include:
Greeting customers and guiding them through the basics of our lawn care program and quality grass seed that we sell and guiding them through nursery to help find the best plant for their needs.
Help customers by problem solving their lawn or plant issues and patiently answering their questions.
Bagging seed for customers - our grass seed is sold by the pound and we take pride in helping the customer from start to finish.
Writing tickets for customers to take to the cashier for check out.
Planning and preparing quotes, purchase orders, shipping orders or transfer orders.
Assisting with design and merchandising of the sales floor, including setting up seasonal and promotional displays, writing signage and rotating plants in the flower and nursery section.
Restocking shelves and keeping products clean and orderly.
Cleaning and closing the store/nursery at the end of each day.
Completing the customer experience by loading and carrying out products for customers.
Planning and preparing quotes, purchase orders, shipping orders or transfer orders.
Assisting with design and merchandising of the nursery, including setting up seasonal and promotional displays, writing signage and rotating plants in the flower and nursery section.
Unloading nursery trucks and organizing new products into the nursery area.
Benefits The Grass Pad is successful because of the employees we hire. We offer generous medical insurance, matching 401k after one-year, paid time off, flexible scheduling, employee discount and a family-first attitude.
Company History The Grass Pad is a family-owned company that started during the 1960s in Omaha, selling grass seed and fertilizer. Since then, we've built a business on honesty, integrity and putting the customer's success first and foremost. We now have 6 locations - one in Omaha and five in the Kansas City area.
At the Grass Pad it is not uncommon to find people that have worked here for decades. We love passion and dedication in our employees, and when we see those traits, we fight to keep people around and help them grow. We offer career and responsibility growth, management training and extensive on the job training.
Grass Pad maintains merit-based employment and is an affirmative action, equal opportunity employer.
Seasonality Our busy season spikes in the spring and the fall. Normal business hours vary with the season, with our longest opening hours during the spring and falls seasons. For most of the year, our store is open 7 days a week. Weekend and overtime work will be required during the busy seasons. Education and/or Experience Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Customer Service Manager - In Office
Customer service manager job in De Soto, KS
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.