Customer service manager jobs in Topeka, KS - 621 jobs

Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. Roles within this division cover these areas: Western & Southwest Missouri, Kansas, Northwest Arkansas, Southeast Nebraska and Northeast Oklahoma Click here to view our divisional map Position Type: Full-Time Starting Salary: $95,000 Signing Bonus: $5,000 Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. Works with direct reports to develop and implement action plans that will improve operating results. Ensures adherence to company merchandising plans. Plans and conducts regularly scheduled meetings with direct reports. Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. Recruits and recommends qualified employees for their team's staff positions. Approves all time-off requests for direct reports. Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. Coordinates with direct reports in the recruitment and interviewing of applicants. Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. Supports direct reports in conducting store meetings. Consults with leadership on the development of their team's strategy. Advises leadership to source external vendors for applicable services when appropriate. Liaises with regions to ensure timely and efficient communication flow. Consults with the business to effectively design and streamline applicable processes within the organization. Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. Ensures that store personnel comply with the company's customer satisfaction guidelines. Oversees and manages the appropriate resolution of operational customer concerns by store management. Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. Conducts store inventory counts and cash audits according to guidelines. Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. Identifies cost-saving opportunities and potential process improvements. Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. Other duties as assigned. Education and Experience: * Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. Works cooperatively and collaboratively within a group. Ability to facilitate group involvement when conducting meetings. Develops and maintains positive relationships with internal and external parties. Negotiation skills. Conflict management skills. Ability to interpret and apply company policies and procedures. Knowledge of the products and services of the company. Problem-solving skills. Excellent verbal and written communication skills. Prepares written materials to meet purpose and audience. Ability to stay organized and multi-task in a professional and efficient manner. Gives attention to detail and follow instructions. Establishes goals and works toward achievement. Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: Daily. Local. Company Car.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - PA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - PA - Virtual **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you'll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a high rate of renewals. **About Us** When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. **Responsibilities** + Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry. + Partner with cross-functional teams including account management and professional services to understand customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more. + Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while understanding overall account health. + Collaborate with the Account Manager to support the business review process by providing relevant account data. + Partner internally on the overall customer journey to ensure customer satisfaction. This may include supporting a customer with questions about the solutions, providing best practices, conducting product deep dives, and routing questions to the appropriate resource. + Support customer understanding of the iCIMS support model and training resources to drive proficiency and self-service capability. + Effectively prioritize customer projects to ensure achievement of SLAs while keeping internal partners informed. **Qualifications** + 1-2 years experience in a customer facing role for a solutions-based organization with accountability for customer support, renewals, expansion, or training, or experience in a talent acquisition/human resources role. + A passion for assisting customers solve business issues with advanced technology solutions. + Ability to use data and analytics to create practical insights to build customer strategic plans. + Experience forming relationships with multiple customer personas to align business goals to technology strategy and support their continued success. + Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success. **EEO Statement** iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at ***************** . **Compensation and Benefits** We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is ($55,000-$57,000). Additional compensation may include quarterly commissions, as applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: ***********************************

This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers. At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Duties and Responsibilities:** + Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts in order to provide optimum coverage to our customers. + Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC; acts as a technical resource to the department. + Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel. + Assists with developing, collecting, tracking, and analyzing individual and department performance metrics. + Evaluates and improves TAC processes and tools. + Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures; conducts department and individual training analysis. + Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management. + Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary. + Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements and ensures that all TAC personnel strictly adhere to all applicable regulations. + Maintains technical product knowledge and stays current with product trends, features and enhancements. + Records TAC hours worked in the timekeeping and payroll systems in accordance with applicable guidelines. + Plans, conducts, and attends meetings related to TAC business activities; documents and publishes outcomes, as appropriate. + Maintains a travel schedule that is consistent with the requirements of the position. + Performs projects, tasks and studies as may be requested by management. + Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. **Qualifications:** + Minimum of an Associate degree, preferred Bachelor degree in related field. + Minimum of 5 years' experience troubleshooting complex electromechanical systems. + Experience servicing CR & DR systems, **Physical Requirements:** The position requires the ability to perform the following physical demands and/or have the listed capabilities: + The ability to sit up 75-100% of applicable work time. + The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. + The ability to stand, talk, and hear for 75% of applicable work time. + The ability to lift and carry up to ten pounds up to 20% of applicable work time. + Close Vision: The ability to see clearly at twenty inches or less. **Travel:** + Occasional (up to 10%) travel may be required based on business need. **Salary and Benefits:** + $115,000.00 - $120,000.00 (DOE) + 10% Bonus opportunity + Medical, Dental, Vision + Life Insurance + 401k + Paid Time Off _*_ _\#LI-Remote_ _In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ _Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._ _For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************. **Job Locations** _US-Remote_ **Posted Date** _2 days ago_ _(1/26/2026 9:46 AM)_ **_Requisition ID_** _2026-36785_ **_Category_** _Customer Service/Support_ **_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

Remote - US **What You Will Be Doing** **Campaign Strategy & Ownership** + Own the full end‑to‑end expansion campaign framework for selling Cloud add‑on products and modules to existing CIC Cloud customers. + Translate company growth priorities and product add‑ons into clear, repeatable campaign plans. + Lead cross‑functional contributors across Product, Product Marketing, Sales, Solutions, Customer Success, and Marketing. + Define campaign objectives, success metrics, timelines, and key dependencies. + Identify and communicate hurdles impacting progress, and act as the single point of accountability for campaign execution and outcomes. **Customer Targeting & Use‑Case Definition** + Partner with cross‑functional teams to identify high‑propensity customer segments for Cloud Add‑on campaigns. + Define expansion triggers such as usage patterns, maturity, integration needs, compliance requirements, or supply‑chain complexity. + Build persona‑specific value propositions for IT, supply chain, and operations leaders. + Ensure campaigns are anchored in real customer pain points and buying moments - not theoretical use cases. **Messaging, Positioning & Enablement** + Collaborate with Product Marketing to develop campaign messaging, narratives, and proof points. + Work with Marketing to align positioning across email, in‑app assets, website content, webinars, demo videos, and supporting materials. + Partner with Sales Enablement and Solutions to deliver demos, solution walkthroughs, and technical validation assets. + Equip Sales and CSMs with the right talk tracks, decks, FAQs, and resources. **Cross‑Functional Orchestration & Project Management** + Serve as the orchestrator across teams, ensuring alignment, accountability, and timely execution. + Lead weekly execution meetings, standups, and retrospectives. + Manage timelines, risks, and dependencies across marketing motions, sales motions, CS outreach, and product/solutions participation. + Proactively remove blockers and escalate to executive leadership when needed. **Promotion & Channel Coordination** + Coordinate multi‑channel promotion plans with Marketing, including lifecycle/email, in‑app messaging, sales‑led outreach, and webinar/event promotion. + Ensure campaigns are cohesive and consistent across all customer touchpoints. **Measurement, Insights & Optimization** + Partner with the CMO and CRO to define KPIs and campaign targets. + Track leading and lagging campaign metrics, including engaged accounts, qualified opportunities, pipeline creation, campaign conversion, and ACV bookings. + Collaborate with Marketing Ops and Revenue leaders to build dashboards and analyze performance. + Use data to continually refine targeting, messaging, and campaign structure - creating a closed feedback loop with all stakeholders. **Your Skills** + **Revenue Mindset:** Focused on pipeline, bookings, and ARR-not just top‑of‑funnel metrics. + **Strong Operator:** Brings structure, cadence, and discipline to cross‑functional execution. + **Cross‑Functional Leader:** Influences without authority across Product, Sales, CS, and Marketing. + **High Bar for Execution:** Drives campaigns to completion, not just kickoff. + **Strategic + Tactical:** Can zoom out to portfolio strategy while also digging into execution details. + **Executive Presence:** Able to confidently present to C‑level leaders and senior executives. **Your Qualifications** **Education** + Bachelor's degree required. **Experience** + 5+ years in B2B SaaS marketing, revenue programs, or GTM roles. + 3+ years leading managers or team leads. + Demonstrated ownership of pipeline, revenue impact, and expansion‑focused campaign outcomes. + Experience partnering closely with Sales, CS, Product, and Solutions teams. + Experience working with solutions engineering or professional services teams. + Familiarity with Salesforce CRM, marketing platforms (6Sense, SalesLoft), lifecycle tools, and AI‑enabled systems. + Proven project management ability and influence without authority. + Strong communication, organization, and stakeholder‑management skills. + Experience with usage‑based expansion models, product‑led signals, or lifecycle marketing. + Comfortable with CRM, automation, and analytics platforms. **A few things we have to offer:** + Compensation: $120,000 - $140,000 + Bonus potential + Great Healthcare + Dental + Vision + Flexible PTO + Culture of support, encouraging Life-Work balance + 401k match + FSA and HSA options + Employee Assistance Program + Paid Parental Leave + Representing a company with 4,000+ clients and a 99% retention rate + Accelerated title and salary growth potential + A fun and energetic work environment that makes you excited to go to work every day _We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at ***********._ _Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law._ Create a Job Alert Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Job Description INSURANCE CUSTOMER SERVICE MANAGER FOR RESPECTED INSURANCE AGENCY *This is a confidential search for an established insurance agency and office located in the Northeastern Kansas region near Lawrence and Topeka, KS. Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to successfully address and lead customer insurance needs. The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & beyond a customer's expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs. Responsibilities: Handle escalated service issues, follow up to & address claims issues, and work proactively to ensure customer satisfaction & improved retention; Conduct customer coverage & policy reviews, identify risks & make recommendations, explain coverage benefits and discounts, submit policy changes, provide quotes, submit applications, and address underwriting requests. Oversee agency's daily service workflows; coach & develop service team to improve individual performance and develop customer service skills; Order supplies, track equipment, and ensure office site runs with appropriate staff; maintain & establish important agency relationships; Collaborate with sales, marketing, and operations teams to improve processes, increase efficiency, enhance customer experience, & meet agency goal Requirements: 5+ years of P&C insurance agency service management experience required; Active KS P&C and L&H insurance licenses and ability to pass a background check; Strong problem-solving, organizational, and leadership skills; Ability to work 8am to 5pm Monday through Friday and as needed to meet agency goals. Must be available for evening or weekends (1-2 times per month) and represent the agency at networking events, attend team building activities, attend marketing events, or complete training programs. Salaried position with expectation of 40-45 hours per week; Proficient in Microsoft (Outlook, Word, Excel, Mail-Merge), Cloud-based customer relationship programs, and ability to adapt to changing technologies; Excellent communication skills to include written, verbal, technical, and interpersonal; preference for a Spanish-speaking bilingual candidate. Benefits: Health, dental, life, and disability insurance • Paid holidays & PTO • Retirement match • Flexibility • Growth & promotion potential

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

# 97387 - Topeka, Kansas, United States The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for managing the CPFR analysts and our Key Customer relationships. The position focuses on efficiently aligning Hill's end to end Supply Chain Network with our key account customers. The individual in this role will be responsible for driving our engagement with key account customer leadership and elevating Hill's engagement and positioning with the key account by defining Hill's CS&L accountability. This role will be responsible for and providing CS&L leadership to key accounts by applying CS&L industry best practices. This position directly reports into the NA CS&L Demand Manager, and will be coordinated with the Hill's Key Account teams. This individual will provide leadership in building strong relationships with the customer and our Customer Development Team. This individual will need to build strong customer relationships and collaborate and analyze demand plans with key account customers. The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for monitoring compliance charges and working with the key accounts and the CPFR analysts to manage and eliminate the chargebacks, supporting the CPFRs, O2I, and C2C to dispute the charges, and keep the compliance charges to a minimum. This individual is responsible for building relationships with the customer on all levels and demonstrating those relationships to lead change in creating win-win opportunities. The individual will need to collaborate and analyze inventory, demand plan, and in-stock levels with customers as well as be proactive in communicating to the customer variations to plan. Proactive monitoring of inventory at fulfillment centers to be effective and meet customer goals. The CS&L,CPFR Manager should have strong relationship and communication skills and be proficient in all aspects of the collaborative demand planning process to include SAP functional knowledge, BW, Inventory Replenishment, Forecasting with experience in Vendor Management Inventory relations with a customer a plus. Principal duties and responsibilities: Develops and coordinates the key account's engagement strategy at all levels of the organization focused on building key customer relationships Ensures alignment on the JBP process and works closely with CDO team to incorporate supply chain in the JBP meetings. Partners with Customer Development Teams to support customer plans and growth initiatives. Incorporating the international/global plans Develops and implements an evergreen three year strategic roadmap map for key accounts with the focus on continuous improvement. Leads CPRF team, ensuring appropriate training, information sharing, coaching, feedback, performance management and delegation to ensure the development of people and organization capabilities Leads and implements Collaborative Planning Forecasting and Replenishment (CPFR), Vendor Managed Inventory (VMI) and Customer Service best practices. Actively participates in Demand Planning both internally and with customers to ensure execution of the demand plan that delivers the programs at the lowest costs. Leads business execution of new programs and initiatives including but not limited to: promotional activities, new product launches, product flow planning and network changes / redesign. Leads cost to serve initiatives from the store shelf all the way back through the supply chain in finding opportunities to reduce costs. Works to drive sales through efficient planning/ forecasting and supply chain executions to ensure the right product is in the right place at the right time while aligning with the retail team. Supervises performance metrics (KPI's) to understand service and efficiency trends, and finds opportunities for improvement. Facilitates best practices sharing between Colgate and Hill's for all key accounts. This is not an exhaustive list of duties or functions. Basic Requirements: B.S. or B.A. in Business / Logistics or related technical field. 8 - 10 years of Customer Service/ Logistics/ Supply Chain experience with a solid understanding of operations. Preferred Requirements: CPFR Experience. SAP Experience. Prior work experience in Customer Service, Logistics, Operations, Planning, Purchasing or Customer Development. Expected Areas of Skills: Ability to drive collaboration and drive influential relationships at management levels. Strong customer relationship skills. Excellent written and verbal communication skills and interpersonal skills. Strong decision making skills and sound judgment to manage projects. Innovative and willingness to drive process improvement. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application. Work that matters, fueled by passion for pets! At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. HILL'S Prescription Diet therapeutic pet foods, HILL'S Science Diet and HILL'S Ideal Balance™ wellness pet foods are sold worldwide. Hill's is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit *********************** and ******************************** or find us on LinkedIn, Facebook, Twitter and YouTube. Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

Last date to apply: We are continuously accepting applications Husqvarna Construction is seeking a strategic, results driven, Strategy & Customer Experience Manager. In this key role you are responsible for leading the execution of the long-term North American regional strategy while delivering an exceptional end-to-end customer journey for Husqvarna Construction Division North America. This role partners closely with senior leadership, operational teams, and cross-functional stakeholders to strengthen Husqvarna's market presence and ensure seamless, positive interactions across all touchpoints, sales channels, and go-to-market initiatives. Success in this position requires a strategic mindset, exceptional relationship-building skills, and strong analytical capabilities to drive impactful decisions and optimize customer experiences. Why join Husqvarna? We are one of the world's oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another. Check us out at ***************************** Key Responsibilities: Long-Term Strategy & Portfolio Management (50%) * Act as the North American lead for the Global 2030 strategy by delivering projects and programs that support the yearly goals and achieve the expected long-term targets * Take ownership of the entire strategic project portfolio and lead the development and execution of business future growth strategies for the North American Market * Manage strategic planning by developing detailed plans, setting priorities, and converting strategic goals into quantitative, actionable steps * Conduct research, analyze market trends, and assess competitors to gain knowledge of the overall construction industry * Provide implementation oversight by leading cross-functional teams to execute strategies, oversee policy changes, and support resource allocation * Work closely with senior leadership on progress reporting, prioritization of initiatives, and risk management * Develop performance monitoring to track progress, evaluate effectiveness, and adjust strategies to improve outcomes. Customer Experience (CX) Management (50%) * Develop the business' customer experience (CX) vision, map customer journeys, and identify pain points * Work cross-functionally with sales, marketing, product, and IT to align efforts and implement improvement initiatives that enhance efficiency and personalization * Partner with back-office teams to develop and implement omni-channel touch points that increase customer engagement while minimizing burden on people and processes * Continually review policies and procedures to enhance the overall customer experience while improving the structure and framework of business processes * Provide training and communication to sales and support teams on process and technology changes, customer messaging, and progress on metrics * Collect and analyze customer feedback (surveys, reviews) and develop key metrics to track improvements in overall satisfaction * Stay up to date on CX trends that fit the construction industry and the needs of its customers Qualifications: * Bachelor's degree required or equivalent experience * At least 8 years' experience in strategy, management consulting, or project/portfolio management with a minimum of 3 years supporting the customer experience or customer service process management. What We're Looking For: * Exceptional strategic thinking and business analysis skills * Strong project and portfolio management skills * Excellent communication and presentation skills * Strong networking skills and ability to build relationships at all levels * Extraordinary analytical capabilities through the development of various data models * Ability to influence and manage laterally through the organization Working Conditions: * Travel up to 25%, mostly domestic with the opportunity for international * Work in a hybrid environment, with 50% of the time spent in the office We Offer: * Competitive compensation and performance-based incentives * Benefits, including medical, dental, and vision insurance at date of hire * A 401(k) with matching and no vesting * An employee purchase discount on Husqvarna products * An education assistance program * Paid parental leave * Eleven paid holidays * Paid vacation Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Last date to apply: We are continuously accepting applications Husqvarna Construction is seeking a strategic, results driven, Strategy & Customer Experience Manager. In this key role you are responsible for leading the execution of the long-term North American regional strategy while delivering an exceptional end-to-end customer journey for Husqvarna Construction Division North America. This role partners closely with senior leadership, operational teams, and cross-functional stakeholders to strengthen Husqvarna's market presence and ensure seamless, positive interactions across all touchpoints, sales channels, and go-to-market initiatives. Success in this position requires a strategic mindset, exceptional relationship-building skills, and strong analytical capabilities to drive impactful decisions and optimize customer experiences. Why join Husqvarna? We are one of the world's oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another. Check us out at ***************************** Key Responsibilities: Long-Term Strategy & Portfolio Management (50%) Act as the North American lead for the Global 2030 strategy by delivering projects and programs that support the yearly goals and achieve the expected long-term targets Take ownership of the entire strategic project portfolio and lead the development and execution of business future growth strategies for the North American Market Manage strategic planning by developing detailed plans, setting priorities, and converting strategic goals into quantitative, actionable steps Conduct research, analyze market trends, and assess competitors to gain knowledge of the overall construction industry Provide implementation oversight by leading cross-functional teams to execute strategies, oversee policy changes, and support resource allocation Work closely with senior leadership on progress reporting, prioritization of initiatives, and risk management Develop performance monitoring to track progress, evaluate effectiveness, and adjust strategies to improve outcomes. Customer Experience (CX) Management (50%) Develop the business' customer experience (CX) vision, map customer journeys, and identify pain points Work cross-functionally with sales, marketing, product, and IT to align efforts and implement improvement initiatives that enhance efficiency and personalization Partner with back-office teams to develop and implement omni-channel touch points that increase customer engagement while minimizing burden on people and processes Continually review policies and procedures to enhance the overall customer experience while improving the structure and framework of business processes Provide training and communication to sales and support teams on process and technology changes, customer messaging, and progress on metrics Collect and analyze customer feedback (surveys, reviews) and develop key metrics to track improvements in overall satisfaction Stay up to date on CX trends that fit the construction industry and the needs of its customers Qualifications: Bachelor's degree required or equivalent experience At least 8 years' experience in strategy, management consulting, or project/portfolio management with a minimum of 3 years supporting the customer experience or customer service process management. What We're Looking For: Exceptional strategic thinking and business analysis skills Strong project and portfolio management skills Excellent communication and presentation skills Strong networking skills and ability to build relationships at all levels Extraordinary analytical capabilities through the development of various data models Ability to influence and manage laterally through the organization Working Conditions: Travel up to 25%, mostly domestic with the opportunity for international Work in a hybrid environment, with 50% of the time spent in the office We Offer: Competitive compensation and performance-based incentives Benefits, including medical, dental, and vision insurance at date of hire A 401(k) with matching and no vesting An employee purchase discount on Husqvarna products An education assistance program Paid parental leave Eleven paid holidays Paid vacation Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. **Key Responsibilities** + Provide operational leadership and supervision of service desk operations + Manage service desk shift operations and team coordination + Serve as primary escalation point for service desk issues + Monitor and ensure adherence to SLAs and quality standards + Provide technical guidance and troubleshooting support + Conduct service desk quality assurance reviews + Train and mentor service desk personnel + Generate shift reports and performance metrics **Required Qualifications** + Bachelor's degree in IT, Business Administration, or related field + 6+ years of experience in service desk operations + Minimum 2 years of supervisory or lead experience + Strong understanding of ITIL principles and processes + Proficiency with service desk and ITSM platforms + Excellent problem-solving and technical troubleshooting skills + Strong leadership and communication abilities + Ability to manage multiple priorities in fast-paced environment **Job Specific Skills** + Service Desk Operations Leadership + ITIL & IT Service Management Processes + Technical Troubleshooting & Escalation Management + Team Supervision & Mentoring + Shift Operations & Quality Control **Preferred Skills** + ITIL Foundation certification + ServiceNow platform expertise + Federal IT operations experience + Multi-site service desk coordination + Performance metrics and reporting **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $84,900 - 154,500 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges. **About the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. **Key Responsibilities:** - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. **About You:** **Basic Qualifications:** - 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - Minimum of 3 years of experience in the technology/software industries - Ability to travel for face-to-face customer interactions and industry events. **Preferred Qualifications:** - Excellent communication and interpersonal skills. - Proficient in Salesforce - Thrives in a quick-turn, high-paced environment - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills - Possess strong verbal and written communication skills - Ability to articulate the value proposition of our product offering - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role - Experience optimizing and troubleshooting products or services. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. **Pay Transparency:** The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Customer Success Manager is a strategic leader dedicated to driving long-term client value, fostering strong partnerships, and ensuring a seamless experience across SHI Services clients. In this highly visible, customer-facing role, you will independently manage relationships, coordinate across departments, and proactively execute strategies that enhance engagement and loyalty. This position demands a results-oriented individual with exceptional communication skills, operational leadership, and a commitment to customer-centric innovation. The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a subject matter expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust. **Role Description** + Strategic Leadership: Collaborate with the VP of Customer Experienceto develop and execute a customer success strategy aligned with SHI Servicesobjectives and priorities. + Customer Experience:Championa customer-first culture, implementing initiatives to enhance satisfaction and drive retention. + Onboarding & Activation:Optimizethe onboarding process to accelerate adoption and maximize customer value realization. + Service Excellence: Sethigh standardsfor service delivery, ensuring rapid response times, effective issue resolution, and clear customer communication. + Data-Driven Insights: Leverage analytics and customer feedback to refine strategies,identifyimprovement areas, and measure success. + Cross-Functional Collaboration: Partner with project management, sales, marketing, and service teams to ensure a seamless customer journey and drive innovation. + Customer Growth & Retention: Monitor customer health metrics, mitigate churn risks, andidentifyopportunities for expansion throughup-sellingand cross-selling. + Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth + Proactivelymonitorcustomers' satisfaction with SHI Services + Track and manage client sentiment escalationswith the project managers, account executives, deliveryresourcesand other SHI team members. + Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback + Interpret and analyze detailed consumption reports and provide insightsforcustomer success and renewal strategies + Build andmaintainstrong relationships with key customers and partners to ensure a positive customer experience and foster trust + Collaborate with sales and other internal teams to align offerings with customerobjectivesand drive co-selling opportunities + Provide support and direction to project teams to ensure successful delivery and synchronization of service projects + Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role + Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs **Behaviors and Competencies** + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. + Impact and Influence: Can persuade others to consider different perspectives. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Ability to travel to SHI, Partner, and Customer Events + 2-4 years of experience in a technical, business, or sales role The estimated annual pay range for this position is $156,000 - $222,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Health insurance Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Cody Anno State Farm if: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. At Cody Anno State Farm, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Process customer inquiries and execute daily service tasks efficiently. Facilitate team communication to ensure smooth and consistent workflow operations. Perform account updates, handle billing inquiries, and conduct policy reviews. Coordinate the resolution of complex issues related to policies. Leverage expertise in insurance products to identify opportunities, present, and secure policy sales to existing clients. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses.

WHAT IS THE OPPORTUNITY? CNB currently has a client set that are ultra-high net worth clients that will require additional white glove servicer, offers U.S. based clients and their advisors the personalized service of a dedicated premier servicing team and the global resources of one of the largest and most respected financial firms in the world. Our small size and broad scope allow us to customize solutions tailored to clients' specific needs to encompass all mortgage servicing activities. This person is responsible for the day-to-day interaction with customers of the U.S. Wealth, Entertainment, and all other internal lines of business for premier wealth clients for issues our sub-servicer. They are the primary contact person providing proactive emails and calls will offer expert mortgage and servicing heloc expertise to provide consultative support to resolve operational questions, confusion, or issues that may from time to time arise within end-to-end servicing. Advises clients of the most effective combinations of products and services for their individual situation. Actively engages in meaningful conversations with clients to ensure that solutions are suggested and or provided that meet the ongoing business and operational needs. As the operational expert for the client, the Account Officer/Manager is positioned to proactively execute on the concepts developed by the Relationship Manager with minimal supervision. Is also instrumental as a liaison with other internal departments to provide the operational excellence to clients. WHAT WILL YOU DO? * Coordinates the implementation of the service and operational functions necessary to ensure proper servicing of clients and the timely/accurate execution of any mortgage or HELOC servicing activities, issues, or inquiries * Acts as a liaison and owner of every escalation or issue between the advisors, their clients & internal departments to provide day-to-day support in responding to advisor and client inquiries and ensuring timely and accurate completion of operational/product activities. * Identify, track, and route new business inquiries or cross-selling opportunities to sales or the deposits team * Drive new project rollouts, regulatory change control, process updates, and ideas calls and research meetings to stay current on all Mortgage activities with champions from LOBs and RBC wealth, their advisors, and bankers with deck and training documentation prepation. * Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current * Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions as an example * Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model * Be on call if we a weekend escalated matter requires acknowledgement or support outside of operating business hours and be willing to work overtime as needed * Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls * Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance * Provides customer service to clients by providing information, responding to inquiries, conducting research, and submitting and ensuring the completion of service requests * Maintains proficiency in all investment strategies, services, policies, and procedures to effectively respond to inquiries and complete service requests. Solve problems through a strong understanding of operational and firm processes. * Performs other necessary duties and participates in Firm projects assigned. * Self-starter who takes initiative to identify and complete tasks. Can handle multiple assignments and work in a fast-paced environment * Strong organizational skills including strong verbal and written skill set for complaint responses with concise summaries * Prepare executive level decks, reporting, overviews, and materials weekly/monthly/quarterly * Flexible and willing to perform other tasks as assigned * Meet the volume, SLA, and quality metrics including scorecard tracking and contact center metrics including average speed to answer, abandonment rate, and all other inbound outbound calling expectations * Ability adapt to changing scalable environment and willing to take on new initiatives and strategies * Travel as needed * Prepare weekly executive decks, monthly roll-up, and quarterly presentations to the executive leadership team as a required discipline. * Able to handle any adhoc service requests through solution or partner with another line for a warm hand-off * Be tied to productivity tracking, IVR, SLA, and quality metrics and ensure positive surveys are obtained. * Track through reporting or trackers all complaints needed for trending and follow through with remediation action steps or issues that may need to be raised * Take full ownership of any itemwhile having the ability to work with urgency and work through high stress levels from clients and high stress situations that need resolution * Maintain excellent working relationships with both internal and external partners * Adhere to any other requirements requested of the role not listed WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 10 years of mortgage or banking experience * 10 years of mortgage servicing experience in a senior capacity * 5 years of Call center experience or of experience handling complaints, escalations, requests verbally with a client * 5 years' experience preparing executive level presentations and reporting * 5 years of experience working with high-net worth clients * Excellent leadership and written and verbal communication skills * Proficiency with excel, word, power point and Adobe *Additional Qualifications* * Experience with Black Knight Mortgage Servicing Package systems and products highly preferred * Strong organizational, research, analytical and problem solving skills * Working knowledge of mortgage servicing financial performance, metrics, Mortgage Servicing Rights valuations and forecasting * Good verbal and written communication skills * High attention to detail * A problem solver and critical thinker * Ability to handle multiple projects at the same time while prioritizing client escalations * Client obsessed self-starter with a friendly positive personality that can be firm when needed *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $37.97 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Store - TOPEKA, KSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Second Service Manager Department: Grocery FLSA: Non-Exempt General Function Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home Positions that Report to you: All positions except those listed above and department heads. Primary Duties and Responsibilities Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) Escorting them to the products they are looking for. Securing products that are out of reach. Loading or unloading heavy items. Making note of and passing along customer suggestions or requests. Performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Trains employees in store policies, department procedures, and job duties. Ensures proper customer service throughout the store and addresses specific customer issues. Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property. Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager. Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. Recruits and interviews job applicants to recommend or determine employment. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Approves checks written for cash or payment of merchandise purchased. Coordinates backroom facilities and equipment; recommends changes in allocation of space. Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe. Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities Determines the motivational needs of employees and provides the appropriate environment. Suggests improvements in work methods and procedures by observing and listening to employees/customers. Prepares sketches or floor plans of proposed displays. Develops layout, selects theme, colors, and props, and requisitions materials. Oversees and participates in construction of displays. Participates in continuing education through reviewing articles in trade publications. Recommends cost reduction programs. Makes corrections, additions or deletions to employee's schedules. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers. Resets new and current items in aisles. Performs other job related duties and special projects as required. Supervisory Responsibilities Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments. Knowledge, Skills, Abilities and Worker Characteristics Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience High school or 1 year of similar or related work experience. Physical Requirements Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle. Contacts Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality Has access to confidential information which may include pricing, sales reports, and profit and loss reports. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Department: Sales & Catering / Food & Beverage Reports To: Director of Sales Status: Full-Time The Catering Services Manager (CSM) is responsible for the planning, coordination, and execution of all catered events at the hotel, including social events, weddings, meetings, conferences, and banquets. This role serves as the primary liaison between the client and hotel departments to ensure events are executed flawlessly, on time, and in accordance with contractual agreements while maximizing guest satisfaction and hotel revenue. Primary Responsibilities Event Planning & Client Management * Act as the main point of contact for clients from contract turnover through event completion. * Conduct detailed event planning meetings to confirm menus, room setups, timelines, audiovisual needs, and special requests. * Prepare and distribute accurate Banquet Event Orders (BEOs) to all departments. * Ensure all event details align with the signed contract and hotel standards. * Manage last-minute changes professionally and communicate updates promptly to all stakeholders. Revenue & Financial Responsibilities * Maximize catering revenue through upselling of menus, beverage packages, enhancements, and additional services. * Ensure proper billing, accurate invoicing, and timely collection of payments. * Review contracts to ensure pricing, concessions, and attrition clauses are properly honored. * Monitor event profitability and control costs while maintaining quality standards. Operational Execution * Coordinate with Banquets, Culinary, AV, Housekeeping, Front Office, and Engineering to ensure seamless event execution. * Be present during events as needed to oversee setup, service flow, and breakdown. * Conduct pre-event and post-event meetings when necessary. * Address and resolve guest concerns in real time to ensure a high level of satisfaction. Internal Communication & Documentation * Maintain clear communication with Sales, Catering, and Operations teams. * Ensure BEOs are accurate, detailed, and distributed within established deadlines. * Utilize hotel systems such as Delphi, Salesforce, Opera, or equivalent sales & catering software. * Maintain organized records and documentation for all assigned events. Service Standards & Guest Experience * Deliver a high level of personalized service that reflects brand and hotel standards. * Anticipate client needs and proactively offer solutions. * Follow up with clients post-event to gather feedback and encourage repeat business.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! **The opportunity** Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies. **Your key responsibilities** You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers. **Skills and attributes for success** + Ability to read and interpret IRS Code, regulations and instructions + Strong writing skills for policy and procedure writing is a must + Ability to interface with all facets of our business + Ability to multitasking and project management capability + Creative problem solving, strong critical thinking + Ability to drive success as both an individual contributor and team member. **To qualify for the role, you must have at a minimum** + A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred + A minimum of 5 years of relevant tax consulting or tax operational experience + Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations **Ideally, you'll also have** + Active participation in industry groups such as SIFMA, ABA, IIB + The ability to understand and implement tax rules + A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters **What we look for** We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .