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WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service manager job in Madison, WI
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
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Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Customer service manager job in Madison, WI
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional CustomerService:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - MI - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - MI - VirtualUSA - MI - Detroit, USA - MI - Flint, USA - MI - Grand Rapids, USA - MI - Marquette
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 5d ago
District Manager - Madison, WI
Divisions Maintenance Group 3.7
Customer service manager job in Madison, WI
Title: District Manager
Reports To: Regional Manager
Department: Field
Salary Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
In an assigned district, the District Manager works with the National Field Team and National Account Management Teams to manage accounts, ensure continued business, and increase penetration of key accounts. You will be responsible for sourcing, vetting, and managing provider and technician base. You will perform regular inspections and visits to customers in support of maintenance contracts, as well as creating opportunities for additional business. Work in coordination with Regional Manager to maintain and win new business in outlying areas at target revenue goals while maintaining high quality services. The District Manager supports all aspects of the management process to ensure consistent achievement of short and long-term goals in the mission statement based on our core values. This position has budgetary responsibilities.
What You'll Do:
Work closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a district.
Make regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services.
Work to build relationships with customers, providers, and technicians in an assigned district.
Source, vet, and manage provider and technician base, ensuring quality delivery of services.
Must respond with a sense of urgency to escalations and customer requests.
Manage time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations.
Provide key market information and contribute to DMG's long and short-term strategies.
Own RFP initiatives while negotiating with providers to secure target financial goals.
Manage district and travel expenses within or below budget.
What You Need:
Bachelors degree preferred and/or relative experience; HS Diploma or GED required.
Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint, and Outlook.
Embrace technology - experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software.
Valid Driver's License; must provide own vehicle.
Possess and demonstrate a proactive, entrepreneurial work style; able to work independently.
Strong ability to think strategically and creatively. Enthusiastic, dynamic, and has a positive, extroverted, engaging personality. Prefer to interact with customers and providers, and is unafraid of rejection.
Able to meet position demands: Significant on-site activity required (90%), extensive outdoor activity while performing site audits or managing natural disasters, extended hours required during peak workloads or special projects, expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests
Ability to manage the stress of a fast-paced environment.
Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
Health, dental and vision coverage on day 1.
Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
Paid Primary and Secondary Caregiver leave.
Employee Assistance Program to assist with everyday challenges.
Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.
$70k-102k yearly est. 4d ago
Plant Manager
Truity Partners
Customer service manager job in Lake Mills, WI
Plant Manager (41874)
Our client is an organization in the Lake Mills area looking for a Plant Manager. This company is looking for someone with a strong background in lean manufacturing, continuous improvement, and hands-on plant leadership. This leader will partner with the executive team to drive strategy, implement best practices, and lead change management initiatives. This position is on-site.
The Plant Manager will be responsible for, but not limited to, the following:
RESPONSIBILITIES
Oversee daily production, fabrication, molding, quality, maintenance, and logistics to ensure efficiency and profitability.
Partner with leadership to align operations with strategic growth.
Prepare the plant for scalability to support organic expansion and acquisition integration.
Define and communicate KPIs for production, quality, and delivery performance.
Engage and motivate teams through clear communication and transparency.
Deliver high-quality, on-time products that meet or exceed customer expectations.
Champion a proactive safety culture across all plant operations and ensure compliance with regulatory requirements and ISO standards.
Build trust and alignment across teams, mentor employees, and keep everyone moving toward shared goals.
The Plant Manager will possess the following:
EXPERIENCE REQUIRED
5+ years of progressive experience in manufacturing operations, plant management or operations leadership, ideally within fabrication, molding, or contract manufacturing environments.
Proven success in leading teams through growth and/or change.
Strong background in lean manufacturing, continuous improvement, production planning, and project management.
Demonstrated ability to balance strategic thinking with hands-on execution in a mid-sized, entrepreneurial manufacturing organization.
Excellent leadership, communication, and team development skills with the ability to engage employees at all levels.
Bachelor's degree
Must live within 40 miles of Lake Mills, WI.
Equal Opportunity Employer
$99k-137k yearly est. 2d ago
Customer Manager
Advantage Solutions 4.0
Customer service manager job in Madison, WI
Minimum: USD $44,900.00/Yr. Maximum: USD $78,500.00/Yr. Market Type: Remote CustomerManager The CustomerManager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The CustomerManager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The CustomerManager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s).
Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs.
Job Will Remain Open Until Filled
$44.9k-78.5k yearly Auto-Apply 43d ago
Senior Customer Success Manager
Findhelp, A Public Benefit Corporation
Customer service manager job in Madison, WI
Job DescriptionWe're changing the way people connect to social care. At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Your role will center around building lasting customer relationships, onboarding new customers, and growing customer accounts, our impact, and our company.Responsibilities and Duties:
Proactively engage clients to drive product adoption and optimal product experiences
Develop & maintain relationships with key customer champions including Executive Sponsor, Project Manager and Technical Lead, to name a few
Manage client and project communications- be a leader driving the project plan and sharing best practices of how your customers can mobilize findhelp's functionality
Track customer usage metrics and respond to any customer deployment or product issues
Create and deliver Executive Business Reviews on a quarterly cadence
Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps
Manage escalations and expectations for both the client and internal personnel
Take ownership of the entire onboarding process for each client
Facilitate a smooth hand-over from sales to service
Create and manage the scope and timeline of rollout, alongside customer expectations
Train customer's staff and relevant partners on how to use findhelp's suite of tools
Create and share materials to support internal and external marketing
Advocate for the customer, champion their success, drive renewals and expansions
Drive usage throughout customer organizations including growing usage across teams, departments as well as the adoption of product features to achieve the customer's goals
Collaborating with the Customer Success team to build a thriving department and foster the overall success of findhelp and the people we serve
Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go
Qualifications:
Possess a strong desire to use your job and mind to make the world a better place for people in need
BS/BA degree or equivalent
7+ years experience in account management, customer success, project management, with a significant experience managing large enterprise accounts
Experience with technology and able to learn new technologies quickly; direct experience with SaaS application support requirements
Customer-focused, enthusiastic, positive, and service-oriented
Interest in organizational innovation, social enterprise, community organizations, and governmental groups
Ability to prioritize, multi-task, and perform effectively under pressure
Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
Ability to travel to some customer locations
The salary range provided reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.We value being together We believe being together enables stronger relationships, collaboration, and culture.This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado
Perks at Findhelp •401k & equity grants•Free food and onsite gym at our Austin HQ •Paid parental leave•Competitive PTO & 10 paid holidays•Employee only paid Health, Dental, and Vision insurance•Dog-friendly office in Austin HQ•24/7 access to telemedicine and counseling•Book Purchasing Program
We're building a diverse, inclusive team
You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:•Culture Committee •Leadership Development Training•Paid Volunteering Time
$70k-108k yearly est. 16d ago
Customer Success Physicist- Madison
Quantum MacHines
Customer service manager job in Madison, WI
Quantum Machines (QM) is a global leader in quantum computing control systems. Through our pioneering hardware and software solutions based on instruction-based quantum control, we're revolutionizing how quantum computers are built and controlled. As we stand at the forefront of exponential growth in quantum computing, we're assembling an elite team that actively shapes the evolution of quantum technologies.
We're seeking an exceptional experimental Physicist who combines deep quantum physics expertise with strong interpersonal skills. In this role, you'll serve as the technical bridge between QM's technology and our customers, ensuring successful implementation, adoption, and continuous utilization of our solutions. This unique position offers unprecedented exposure to diverse qubit types and quantum architectures, enabling you to help customers navigate and implement groundbreaking experiments. You'll be translating emerging capabilities into practical customer applications, directly contributing to the acceleration of quantum computing development.
Responsibilities:
* Lead technical implementation and integration of QM solutions for customers
* Collaborate with R&D teams to optimize solution delivery and product improvements
* Provide technical guidance on best practices for quantum control systems
* Manage technical relationships with your accounts
* Translate complex customer requirements into actionable technical solutions
* Work closely with customers to achieve their quantum computing research objectives
Requirements
* 4+ years of experimental quantum information science and computing
* Demonstrated experience in Python programming
* Excellence in technical communication and interpersonal skills
* Willingness to travel for customer engagement
Preferred Skills
$70k-108k yearly est. 22h ago
Customer Service Manager
Western States Envelope Company 4.1
Customer service manager job in Sun Prairie, WI
We are seeking a highly motivated Manager of our CustomerService Team to lead our dedicated team at our Label Division in Sun Prairie, WI, location.
YOUR IMPACT
In this pivotal role, you will be responsible for ensuring the highest level of customer satisfaction by overseeing daily operations, coaching and developing your team, and implementing strategies to enhance our customerservice processes. If you are a natural leader with a passion for service excellence and a strong understanding of manufacturing environments, we encourage you to apply.
WHAT DOES MY WORKDAY LOOK LIKE IN THIS ROLE?
Lead and Inspire: Supervise, mentor, and motivate a team of customerservice representatives, fostering a positive and productive work environment.
Ensure Excellence: Oversee daily customerservice operations, ensuring prompt, accurate, and professional responses to inquiries, orders, and issue resolution.
Problem Solve: Act as an escalation point for complex customer issues, demonstrating strong problem-solving skills and a commitment to positive outcomes.
Optimize Processes: Identify and implement process improvements to enhance efficiency, customer satisfaction, and team performance.
Train and Develop: Conduct regular coaching sessions, performance reviews, and training to develop your team's skills and product knowledge.
Collaborate: Work closely with other departments, including sales, production, and shipping, to ensure seamless customer experiences.
Maintain Knowledge: Stay up-to-date on product offerings, industry trends, and company policies to effectively support the team and customers.
HERE'S WHAT MAKES WESTERN STATES A GREAT PLACE TO WORK:
Competitive compensation: Regular pay raises and a comprehensive benefits package including 401k with company match.
Work-life balance: 9 paid holidays, 80 hours of PTO, Sick Days starting your first year to help you recharge and enjoy time with loved ones.
Impactful Work: Make a tangible difference by building strong relationships and driving customer success.
Stability: Family-owned company since 1908.
Qualifications
REQUIRED QUALIFICATIONS
Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
Problem solving, critical thinking skills and time management skills.
Thorough knowledge of company products, services, and policies.
Understanding of CSR and Sales Representative functions.
Knowledge of CSR policies and procedures
Strong interpersonal, organizational, and supervisory skills.
Excellent verbal and written communication skills.
Proficient in MS Office suite.
Able to operate related computer applications and basic business equipment.
MINIMUM QUALIFICATIONS
Bachelor's degree or equivalent experience.
3 to 5 years of customerservicemanagement experience.
$46k-61k yearly est. 8d ago
Customer Experience, Program Manager | Central Region
Irhythm Technologies 4.8
Customer service manager job in Madison, WI
Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Position: Program Manager, Customer Experience
Location: Remote - National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
* Ability to perform role effectively for an average of 6 opportunities concurrently.
* Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
* Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
* Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
* Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
* Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
* Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
* Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and CustomerService to effectively meet the needs of our customers and drive adoption of the Zio service.
* Accountable to prioritizing work that meets the needs of iRhythm business goals
* Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
* Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
* Bachelor's degree required, Master's degree preferred:
* Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
* Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
* Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
* Strong communication and presentation skills
* Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
* Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
* Strong understanding of the healthcare landscape and experience in cardiology preferred
* Ability to multi-task and prioritize in a fast-paced environment
* Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
* Must be able to travel up to 50%.
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$112,000.00 - $145,000.00
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at *********************
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see *********************************************************************************** and *****************************************
$42k-67k yearly est. Auto-Apply 57d ago
Customer Account Manager 3
UKG 4.6
Customer service manager job in Madison, WI
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About the Team:
Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges.
**About the Role:**
We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system.
**Key Responsibilities:**
- Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences.
- Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion.
- Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
- Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs.
- Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.
- Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.
- Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.
- Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.
- Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams.
- Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.
- Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.
**About You:**
**Basic Qualifications:**
- 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
- Minimum of 3 years of experience in the technology/software industries
- Ability to travel for face-to-face customer interactions and industry events.
**Preferred Qualifications:**
- Excellent communication and interpersonal skills.
- Proficient in Salesforce
- Thrives in a quick-turn, high-paced environment
- Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
- Possess strong verbal and written communication skills
- Ability to articulate the value proposition of our product offering
- Bachelor's degree or equivalent practical experience.
- Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
- Experience optimizing and troubleshooting products or services.
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (************************************************************************************************** .
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************.
**Pay Transparency:**
The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ***************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
$105k yearly 6d ago
Customer Service and Order Processing Temporary
Perkins Oil Company 3.9
Customer service manager job in Madison, WI
Perkins Oil Company is a third generation, family owned, distributor of quality petroleum products and much more. We service all customers and provide solutions in the automotive, commercial and industrial markets. We offer paid medical coverage along with other benefits, competitive salary, 401 k match and profit sharing.
Come join a growing company who cares about their employees.
This is a temporary position with a duration of 10 to 12 weeks beginning in early February.
Job Description
The CustomerService Representative and Order Processing position is responsible for contacting customers to obtain orders and processing bulk sheets, packing slips and bill of lading for daily shipments.
ESSENTIAL JOB FUNCTIONS:
Generate bulk sheets for all three distribution centers
Contact identified Perkins Oil Accounts to obtain orders
Order processing via email, fax & phone
Generate packing slips
General filing
Other general office duties as assigned
SKILLS AND EXPERIENCE:
· Minimum of
one-year experience in office environment in manufacturing or distribution industry.
· Proficient in Microsoft
Excel
and
Word,
experience in Sage 100 a plus.
· Proven ability for attention to detail and quality.
· Good verbal and written communication skills. Strong customerservice skills
Additional Information
If interested in this position please send resume and cover letter to us. Perkins Oil Company offers a competitive benefit package and is an equal opportunity employer. We look forward to hearing from you!
All your information will be kept confidential according to EEO guidelines.
$31k-42k yearly est. 1d ago
Retail Customer Service Supervisor
Marshalls of Ma
Customer service manager job in Middleton, WI
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1700 Deming Way
Location:
USA Marshalls Store 0233 Middleton WIThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$16-16.5 hourly 2d ago
Customer Service Supervisor
Midwest Refrigerated Milwaukee, Inc. 3.8
Customer service manager job in Beloit, WI
Job Description
Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It's an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.
General Position Overview:
This position is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, it interacts with all staff members and will be required to float between the different activities in the Shipping and CSR office's as customer activity and the needs of the company dictate. Individuals serving in this position must have the following skills and abilities..
Duties & Responsibilities:
Customerservice for facility customers & problem resolution
Schedule inbound and outbound delivery appointments
Manage the paperwork flow between the shipping & receiving office and warehouse
Mediate to resolve driver problems with loads
Accurately process paperwork in the computer system - order and receipt entry
Communicate effectively
Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management
Enforce company and customer inbound/outbound policies and procedures with office staff
Manage office staff so everyone is on task and work is getting completed
Office staff training
Assure that all MRS policies and procedures are followed
Provide input and recommends disciplinary actions when necessary
Participates in the hiring of new office staff
Monitor employee performance and coach for improvement
Food Safety / Food Defense
Pallet Management
Qualifications:
High School Diploma or equivalent
Strong computer skills and etiquette
SAP experience not required but helpful
Strong phone skills and etiquette
Good problem solving and decision making skills
Positive attitude
Basic math and reading skills
Be able to follow instructions closely
Be able to function effectively in a team and fast pace environment
Ability to work with different levels of management
Ability to read/write in English
Benefits and Perks:
MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.
We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.
Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.
Monday-Friday, 8am-5pm
$30k-42k yearly est. 21d ago
Facilities Services Supervisor (East Madison)
Oakwood Village Univ Woods Homes, Inc. 3.8
Customer service manager job in Madison, WI
Job Description
MISSION STATEMENT
We are Called to serve a thriving community of seniors that live with dignity, connection and purpose.
CORE VALUES
Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values:
Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.
Faith: We have a commitment to remain true to the vision and mission of Oakwood.
Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.
Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.
ESSENTIAL RESPONSIBILITIES (including but not limited to) of a Facilities Services Supervisor
Provides leadership, supervision, training, performance evaluation, and coaching to direct reports.
Conducts effective staff scheduling and payroll management functions, ensuring departmental 24/7 on-call coverage for emergency calls.
Collaborates with Facility ServicesManager to ensure:
computerized maintenance management system and associated workflows, including development of and adherence to preventative maintenance schedules.
facility-related compliance and required documentation for CMS and state regulations and life safety code.
effective budget management.
Ensures uninterrupted operation of building systems.
Ensures a high level of customerservices and quality outcomes for customers.
ESSENTIAL QUALIFICATIONS of a Facilities Services Supervisor
Knowledge of facilities operations, HVAC and equipment maintenance practices for electrical, plumbing and mechanical operations.
Exercises good judgment and makes sound decisions including ability to prioritize.
Knowledge of federal and state regulations related to maintenance operations of healthcare facilities.
Demonstrated willingness to learn skills related to the job and ability to develop those skills to assure quality of services at Oakwood.
Handles confidential information.
Effectively communicates with both staff members and residents.
Willing and able to accept flexibility in work schedule.
Possession of a valid driver's license.
Basic computer skills i.e. Microsoft Office applications.
EXPERIENCE, EDUCATION, AND/OR TRAINING
At least 3 years of facility services experience or supervisory experience required.
Bachelor, Associates or Technical degree, preferred.
$33k-50k yearly est. 26d ago
Assistant Customer Service Manager
C&S Family of Companies 4.2
Customer service manager job in Monroe, WI
The CustomerService Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the CustomerServiceManager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.
Job Description
Availability : Open
Shift : Morning, Day, Evening (Varies Per Store Needs)
Job Type : Full-Time
Description
+ Provide outstanding CustomerService and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
+ Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
+ React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
+ Follow and enforce all RCS procedures
+ Perform customer intercepts to verify customer satisfaction
+ Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
+ Write the schedule weekly for front-end associates
+ Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
+ Ensure that merchandise returns are fulfilled throughout the day
+ Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
+ Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
+ Prepare and retain reports/ logs needed for store audit and state inspection purposes
+ Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
+ Perform special store level tasks/projects as assigned by the CSM and store manager
+ Travel Required:No
Environment
+ Store : Grocery Warehouse (50F to 90F)
Skills
+ Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
+ Special Skills : Very strong customerservice skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
+ Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
+ Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
Years Of Experience
+ 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
Qualifications
High School Diploma - General Studies
Shift
2nd Shift (United States of America)
Company
PW Retail Foods LLC
About Our Company
Building on its more than 100-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.
Piggly Wiggly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Company: PW Retail Foods LLC
Job Area: Front End
Job Family: Retail
Job Type: Regular
Job Code: JC1868
ReqID: R-265649
$31k-37k yearly est. 42d ago
Call Time Manager
Wisdems
Customer service manager job in Madison, WI
The Opportunity: As the Call Time Manager, you are the engine of our major donor fundraising program. You will be responsible for transforming our principals' time into the financial resources we need to win critical elections. This role is a unique blend of planning, rigorous process management, and hands-on coaching. You will partner with the state's top Democratic leaders-including the Party Chair, Governor, and key surrogates-to prepare them, manage their fundraising calls, and ensure every hour of call time is productive, professional, and successful. This is a critical role for a meticulously organized and performance-driven individual who understands that a flawless fundraising operation is foundational to everything we do.
The Team:
You will report to the Finance Director and work in close collaboration with the finance assistants and the entire fundraising team. You will serve as a trusted partner to the Party's principals during their fundraising time. You will also directly manage and mentor our finance interns, developing the next generation of fundraising talent.
You're our person if:
You are obsessed with process and performance. You view call time as a system to be constantly improved, and you are driven to increase the "revenue-per-hour" by making every element of the process better.
You believe that follow-up is everything. Your system for tracking pledges and communication is airtight. No detail is too small, and you ensure no donor commitment ever falls through the cracks.
You know how to 'manage up' with grace. You can tactfully coach a principal, keep them motivated and on track, and create an environment where they can be focused and successful.
You're a strategic thinker. You don't just prepare call sheets; you analyze donor research and give history to prioritize the right lists and help craft the right 'asks'.
You are calm under pressure. You thrive in a high-stakes environment, understand the immense pressure principals are under, and remain focused, prepared, and positive at all times.
Job Responsibilities:
Program Management & Strategy
Direct and manage all aspects of the call time program to meet and exceed ambitious weekly and monthly fundraising goals.
Develop and implement systems for tracking results and reporting out daily performance statistics to the Finance Director and other stakeholders.
Analyze program performance to identify opportunities for improvement and build on existing fundraising programs.
Call Time Execution & Principal Management
Prepare and staff the Chair, Governor, and other principals for all call time, providing the briefing materials, coaching, and real-time support they need to be successful.
Prepare and prioritize call lists and donor schedules for all principals.
Travel with the Chair and other principals as needed to staff them at donor meetings.
Donor & Prospect Management
Oversee all donor research and the prospect management program, ensuring the creation of accurate and insightful call sheets.
Direct and manage all donor follow-up, including pledge chasing, relational outreach, and scheduling future calls.
Assist with drafting major donor fundraising emails and other communications.
Team Leadership & Development
Train, manage, and provide constructive feedback to a team of finance interns, overseeing the quality and accuracy of their research.
Partner with the Finance Assistants on call preparation, list research, and scheduling.
Core Qualifications:
Accountability & Solution-Oriented: You take full ownership of your actions and commitments, holding yourself to a high standard and seeing objectives through to completion. When challenges arise, you approach them with a problem-solving mindset, focusing on solutions rather than pointing fingers.
Collaboration & Teamwork: You succeed by working as a team, stepping up to support teammates, and sharing knowledge freely. You actively break down silos by connecting across teams, inviting different perspectives, and staying open to new ideas to achieve shared goals.
Growth & Adaptability: You are dedicated to continuous improvement and challenge yourself to learn and adapt. You proactively seek, offer, and act on feedback with openness and can anticipate potential obstacles to take proactive steps.
Respect & Inclusion: You build strong relationships by treating everyone with kindness, dignity, and trust. You approach interactions assuming positive intent and have the courage to address difficult topics directly and honestly while showing care for others.
Transparent Communication: You communicate openly and honestly to build trust and alignment. You are proactive in setting clear expectations, sharing the "why" behind decisions, and providing timely updates to ensure the right people have the information they need.
Required Experience & Skills:
At least one cycle of relevant political finance experience.
Meticulous attention to detail and a proven ability to balance multiple, competing projects in a fast-paced environment.
Excellent verbal and written communication skills, with an ability to communicate clearly and professionally with senior-level principals and major donors.
The ability and willingness to work long and irregular hours as needed.
Preferred Qualifications:
Direct experience managing a call time program.
Experience managing interns or volunteers.
Proficiency with NGP/EveryAction or another campaign finance CRM.
Strong working knowledge of Excel and/or Google Sheets.
Benefits: Great benefits including; excellent health care ($1/month), dental ($1/month), vision ($1/month), life insurance (free), short term and long-term disability (free), monthly cell phone stipend, paid vacation, 3 floating holidays, 9 paid holidays, plus more!
Equity and Inclusion: The Democratic Party of Wisconsin has a vision for a deeply inclusive and diverse party organization, membership, and electorate. In order to be successful at the Democratic Party of Wisconsin candidates must have the cultural competence to successfully work with a diverse array of constituency groups. We especially strongly encourage applicants with close ties to Black, Indigenous, AAPI, Latinx, Muslim, non-English-speaking, disability, and LGBTQ communities. The Democratic Party of Wisconsin is an Equal Opportunity Employer.
$36k-57k yearly est. 60d+ ago
Service Assistant Manager
Roland MacHinery Co 3.6
Customer service manager job in DeForest, WI
Roland Machinery Company is a family owed company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations.
Responsibilities & Duties:
Works directly with the ServiceManager in assisting the Service Department operations
Establish and maintain positive customer relationships in the geographical area served by the service center in all matters relating to RMC service.
Promote all aspects of RMC Service with customers and the RMC Sales Team
Proactively develop service opportunities.
Manage workflow to include service requests, scheduling, and purchasing.
Support and implement process improvement, standard work instructions and policies.
Ensure a safe working environment.
Along with the ServiceManager, co-manageservice personnel within RMC guidelines.
Daily posting of hourly employee labor hours for each Technician to the respective work orders. Maintain weekly hourly employee spreadsheet for payroll. Perform accurate work order data entry to include technician's labor hours, mileage, and any outside charges
Service department H/R Resources and new hire document formulation, Injury reporting, MSHA & DOT reporting, and maintaining department MSDS records
Process the departments warranty write-ups relative to each manufacturer's policies and procedures and forward claims to the divisions Warranty Administrator for final submission. Each branch is responsible for its warranty recovery so monthly reporting and discussion help us maximize awareness and final recovery
Review all outside vendor invoicing relative to our service repairs and the service department assets such as building and service truck repairs
Monitor, order, and manage proper stock of the basic service department supplies, misc. truck supplies, RMC hard copy service documents, and Roland Machinery decals and data tags
Coordinate mandatory parts and service safety meetings with ServiceManager. Forward signed roster and inspections to corporate
Manageservice department's activity in the ServiceManagers absence
Qualifications & Skills:
High School Diploma required.
Computer skills are required, with knowledge of word processing and spreadsheet applications preferred.
Mechanical aptitude is required, with knowledge of hydraulic schematics helpful.
A valid driver's license is required.
This is position is for someone who thrives on problem-solving within a team environment with excellent communication skills and professionalism.
Benefits:
Full time regular employees are offered:
Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
Flex spending account offered
Dental and vision
up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
Paid time off, with additional 8 paid holidays
Company Paid Life Insurance
Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
$34k-42k yearly est. Auto-Apply 28d ago
Lab Services Supervisor
UW Health 4.5
Customer service manager job in Madison, WI
Work Schedule:
100% FTE, day shift. Monday - Friday 9:00AM - 5:00PM. Occasional morning or evening hours outside of typical schedule as needed. You will work at University Hospital in Madison, WI. Hours may vary based on department needs.
Be part of something remarkable
Use your laboratory experience to help lead the Lab Services team at the #1 hospital in Wisconsin!
We are seeking a Lab Services Supervisor to:
Be responsible for off-shift core lab personnel management, employee schedules, biweekly payroll maintenance, and work in collaboration with leadership to ensure regulatory compliance to maintain accreditation.
Assist with the development, annual review, and implementation of department policies and procedures.
Monitor laboratory activity. Maintain visible supervision of employees, direct workflow, and assist with patient care to maximize efficiency.
Perform and document assigned quality activities.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
Qualifications
Bachelor's Degree in chemical physical, biological or clinical laboratory science Required or
Associate's Degree An associate degree and two years of relevant experience, in addition to the required work experience below, may be considered in lieu of a bachelor's degree. Required
Work Experience
3 years of relevant laboratory experience Required
1 year of experience in a leadership capacity Preferred
Licenses & Certifications
American Society for Clinical Pathology registered as Medical Laboratory Scientist, Medical Technologist, Medical Laboratory Technician, Cytotechnologist, Specialist in Cytotechnology, Histotechnician, Histotechnologist, Technologist in Blood Bank, Specialist in Blood Bank, Phlebotomist, Diplomate in Laboratory Management, or certification appropriate for Clinical Lab department(s) managed. Preferred
Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
Job Description
UW Hospital and Clinics benefits
$66k-93k yearly est. Auto-Apply 1h ago
Customer Service Supervisor
Midwest Refrigerated Milwaukee, Inc. 3.8
Customer service manager job in Beloit, WI
Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It's an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.
General Position Overview:
This position is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, it interacts with all staff members and will be required to float between the different activities in the Shipping and CSR office's as customer activity and the needs of the company dictate. Individuals serving in this position must have the following skills and abilities..
Duties & Responsibilities:
Customerservice for facility customers & problem resolution
Schedule inbound and outbound delivery appointments
Manage the paperwork flow between the shipping & receiving office and warehouse
Mediate to resolve driver problems with loads
Accurately process paperwork in the computer system - order and receipt entry
Communicate effectively
Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management
Enforce company and customer inbound/outbound policies and procedures with office staff
Manage office staff so everyone is on task and work is getting completed
Office staff training
Assure that all MRS policies and procedures are followed
Provide input and recommends disciplinary actions when necessary
Participates in the hiring of new office staff
Monitor employee performance and coach for improvement
Food Safety / Food Defense
Pallet Management
Qualifications:
High School Diploma or equivalent
Strong computer skills and etiquette
SAP experience not required but helpful
Strong phone skills and etiquette
Good problem solving and decision making skills
Positive attitude
Basic math and reading skills
Be able to follow instructions closely
Be able to function effectively in a team and fast pace environment
Ability to work with different levels of management
Ability to read/write in English
Benefits and Perks:
MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.
We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.
Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.
$30k-42k yearly est. Auto-Apply 21d ago
Facilities Services Supervisor (East Madison)
Oakwood Village 3.8
Customer service manager job in Madison, WI
MISSION STATEMENT
We are Called to serve a thriving community of seniors that live with dignity, connection and purpose.
CORE VALUES
Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values:
Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.
Faith: We have a commitment to remain true to the vision and mission of Oakwood.
Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.
Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.
ESSENTIAL RESPONSIBILITIES (including but not limited to) of a Facilities Services Supervisor
Provides leadership, supervision, training, performance evaluation, and coaching to direct reports.
Conducts effective staff scheduling and payroll management functions, ensuring departmental 24/7 on-call coverage for emergency calls.
Collaborates with Facility ServicesManager to ensure:
computerized maintenance management system and associated workflows, including development of and adherence to preventative maintenance schedules.
facility-related compliance and required documentation for CMS and state regulations and life safety code.
effective budget management.
Ensures uninterrupted operation of building systems.
Ensures a high level of customerservices and quality outcomes for customers.
ESSENTIAL QUALIFICATIONS of a Facilities Services Supervisor
Knowledge of facilities operations, HVAC and equipment maintenance practices for electrical, plumbing and mechanical operations.
Exercises good judgment and makes sound decisions including ability to prioritize.
Knowledge of federal and state regulations related to maintenance operations of healthcare facilities.
Demonstrated willingness to learn skills related to the job and ability to develop those skills to assure quality of services at Oakwood.
Handles confidential information.
Effectively communicates with both staff members and residents.
Willing and able to accept flexibility in work schedule.
Possession of a valid driver's license.
Basic computer skills i.e. Microsoft Office applications.
EXPERIENCE, EDUCATION, AND/OR TRAINING
At least 3 years of facility services experience or supervisory experience required.
Bachelor, Associates or Technical degree, preferred.
How much does a customer service manager earn in Verona, WI?
The average customer service manager in Verona, WI earns between $41,000 and $125,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Verona, WI
$72,000
What are the biggest employers of Customer Service Managers in Verona, WI?
The biggest employers of Customer Service Managers in Verona, WI are: