Store Manager
Customer service manager job in Lake Charles, LA
Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization. You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, and the opportunity to travel and receive continued development opportunities as a leader of our store management teams while we grow beyond 300 stores! We don't just provide jobs, we provide careers. Apply today and be part of our growth!
Job Description
Lead the Team. Celebrate Hometown Connections. Make Every Day Game Day.
Love sports, fashion, local events, and leading a team? Rally House is looking for a Store Manager who thrives in a fast-paced retail environment and brings energy, passion, and leadership every day.
As Store Manager, you'll oversee daily operations, drive sales, inspire your team, and ensure your store is always game day ready. You'll manage staffing, scheduling, customer experience, and merchandising while creating a culture of accountability and excitement.
At Rally House, we celebrate hometown connections by offering an outrageous selection of local and team apparel and gifts, helping fans showcase their pride in every city and stadium we serve. At our campus and stadium locations, our leaders are true fans and alumni - living and breathing the traditions, rivalries, and pride of the college teams they represent. Whether you're connecting with fellow fans or alumni, you'll help turn the store into an extension of the stadium.
If you're a results-driven leader who loves to win and knows how to rally a team, we want to hear from you.
Responsibilities
Staffing: recruiting, scheduling, leading others
Customer service: ensures customer remains the top priority
Delivery Results: sales forecasting, inventory control, payroll management
Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution
Skills And Knowledge
Ability to multi-task and balance multiple priorities., Detail oriented, Effective communication and interpersonal skills., Enthusiastic attitude, Proficient computer skills in Microsoft Word, Excel, and Outlook, Strong merchandising and visual skills.
Qualifications
Minimum 5 years' experience in retail; Minimum 2 years store management and coaching and developing others; Associates or bachelor's degree preferred; Sports enthusiast preferred.
Required to stand and walk; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms; differentiate colors. Regularly required to stoop, kneel, bend, crouch and lift up to 50 pounds. The position also requires the ability to work in, on, around, over and under fixed equipment and ladders.
$20.00 - $28.00
Hourly
Service Manager
Customer service manager job in Port Arthur, TX
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a Service Manager your responsibilities would include:
Driving sales, steps of service, and guest satisfaction
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Monthly Profit-Sharing Program
Quarterly Restricted Stock Units Program
Many opportunities to support your community
Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Auto-ApplyCustomer Service - Pro
Customer service manager job in Lake Charles, LA
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.
How We Support You
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
* Make your well-being a priority with multiple top-tier health insurance options.
* Explore educational opportunities with Lowe's tuition assistance program.
* Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
* Gain extra savings with a 10% Associate Discount.
* Learn new trade skills with our Track to the Trades program.
For information about our benefit programs and eligibility, please visit ****************************************
Your Day at Lowe's
As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.
While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department.
Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.
Key Responsibilities
* Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
* Assist customers with locating and handling merchandise
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies
* Process orders and deliveries accurately so customers receive merchandise as expected and on time
* Cross-functionally train in other areas of the store to help deliver the best customer service
* Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
* Guide customers through shopping or checkout
* Complete other duties as assigned
Minimum Qualifications
* 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
* 6 Months Experience using common retail technology, such as smart phones and tablets
* Reading, writing, and performing basic arithmetic (addition and subtraction)
* Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
* Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Preferred Qualifications
* 6 months of Retail and/or customer service experience
* Bi-lingual skills
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Commercial Insurance Client Service Manager
Customer service manager job in Port Arthur, TX
The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations.
Supervisory Responsibilities: None
Essential Tasks:
Prepare endorsement requests to send to insurance carriers
Follow-up on receipt of endorsements to existing policies
Processing endorsements, including invoicing and delivery to client
Processing of audits, including verification of rates, exposures, and prior premiums
Handling/processing of cancellations and billing issues
Communication with staff and clients as needed to gather needed information for changes to policies
Knowledge of and adherence to, agency procedures
Provide technical support to Marketing Executives and Producers as needed
Establish and maintain relationships with both internal and external clients
Core Competencies:
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Location:
In office position located in our Port Arthur, TX office.
Experience and Education:
2 years of experience in property and casualty servicing preferred
Licensing and Credentials:
Active Property and Casualty license required (company will help candidate obtain licensure if needed)
Systems:
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Physical Requirements:
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
Employee Wellness Program
Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled
Customer Solutions Manager
Customer service manager job in Orange, TX
TAS Environmental Services, LP- Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time.
TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year.
Customer Solutions Manager:
The Customer Solutions Manager will be responsible for driving revenue growth through proactive sales efforts while also ensuring the successful delivery and implementation of our solutions for new and existing clients. This is an exciting opportunity for a highly organized and communicative professional with a passion for building strong client relationships and seeing projects through to completion.
Customer Solutions Manager Job Duties:
Identify and qualify potential leads through various channels, including networking, research, and referrals
Develop and deliver compelling sales proposals that effectively communicate the breadth and value of TAS offerings
Build and maintain strong relationships with prospective and existing clients, understanding their needs and business objectives
Negotiate contracts and close sales deals, achieving and exceeding sales targets
Collaborate with internal teams to align sales strategies and messaging
Serve as the primary point of contact for new clients, ensuring a smooth and efficient onboarding process
Define project scope, objectives, and deliverables in collaboration with the client and internal teams
Manage project execution, ensuring adherence to timelines, budgets, and quality standards
Proactively communicate project status, risks, and issues to clients and internal stakeholders
Foster long-term client relationships by providing ongoing support and identifying opportunities for upselling or cross-selling
BENEFITS
TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
Health & Wellness:
· Comprehensive Medical, Dental, and Vision Coverage
· Mental Health Support Programs
· Supplemental Benefits - Accident, Critical Illness, etc.
· Access to a company provided Employee Assistance Program
· Retirement & Financial:
· 401(k) with Company Match
· Life Insurance and Disability Coverage
· Work-Life Balance:
· Generous Paid Time Off (PTO)
· Paid Time Off increases based on years of service
· Holidays - seven (7)
· Floating Holidays - two (2)
· Professional Development:
· Access to Online Learning Platforms
· Annual Conference and Workshop Allowances
· Additional Perks:
· Work Boot Program
· Team Building Events
Requirements
Competencies:
Compliance & Risk Management: Ability to ensure work is done within industry regulations while upholding TAS' safety requirements, ensuring all employees adhere to rules and regulations
Problem Solving: Ability to identify, analyze, and resolve challenges effectively
Relationship Management & Communication: Ability to effectively build, maintain, and navigate interactions with others with clear and concise communications
Time & Task Management: Ability to organize and prioritize work effectively to achieve goals within a given deadline
Customer Focus: Ability to prioritize and meet the needs of customers, both internal and external
Product Knowledge: Deep understanding of company offerings and products as well as industry regulations
Education and Experience:
Bachelor's degree in business or a related field. Experience can be substituted for education
3+ years of experience in a sales role within the environmental industry or similar industries
3+ years of experience in an operational management role within the environmental industry or similar industries
Proven track record of achieving and exceeding sales targets
Strong negotiation and problem-solving skills
Travel requirements of 50% or more
EEO/AA Employer/ Veteran/ Disabled Statement:
TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.
Supervisor, Customer Services
Customer service manager job in Lake Charles, LA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations
Analyzes and resolves work problems, or assists workers in solving work problems
Initiates or suggests plans to motivate workers to achieve work goals
Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
May train new workers, maintains time and attendance records as well as personnel files and performance records
The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments
The Supervisor may confer with workers' representatives to resolve grievances
When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised
When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved
Required to operate Company equipment and/or drive Company vehicles
Qualifications
Who are we looking for?
Requirements
Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team
The ability to show initiative and critical thinking skills are necessary
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Minimum age of 18
High school diploma or GED equivalent; college degree preferred
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
Demonstrated ability to communicate verbally and in writing
Possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language
Previous supervisory experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#EnvoyOut
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Auto-ApplyIndustrial Client Service Leader - Data Centers
Customer service manager job in Lake Charles, LA
*** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector.
The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs.
As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major data center clients in the U.S.
- Developing and maintaining high value relationships with data center clients.
- Leading winning proposal efforts.
- Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects.
- Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery.
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith.
\#LI-TJ1
**Job Title:**
Industrial Client Service Leader - Data Centers
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors.
- Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience
- Excellent interpersonal and communication skills.
- Established relationships with decision-makers in the data center industry.
-A proven track record of selling mission-critical and hyperscale data center projects.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
30%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Service Lead - Part-Time
Customer service manager job in Beaumont, TX
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $13.00 per hour - $13.00 per hour
Location 00826 - Beaumont
Posting Number P1-1076440-3
Address 5855 Eastex Freeway
Zip Code 77706
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $13.00 - $13.00 per hour
Customer Experience Manager
Customer service manager job in Beaumont, TX
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities:
* 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
* 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
* 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
* 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
Direct Manager/Direct Reports:
* This Position typically reports to Store Manager
* This Position has 0 Direct Reports
Travel Requirements:
* No travel required.
Physical Requirements:
* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
Preferred Qualifications:
* None
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* None
Minimum Years of Work Experience:
* 1
Preferred Years of Work Experience:
* None
Minimum Leadership Experience:
* None
Preferred Leadership Experience:
* None
Certifications:
* None
Competencies:
* Action Oriented
* Directs Work
* Builds Effective Teams
* Drives Engagement
Service Center Manager
Customer service manager job in Beaumont, TX
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.
Job Description
The Service Center Manager provides market and team leadership resulting in exceptional, profitable share growth in a geographic market. Strong leadership and motivational skills along with the ability to drive business results through defining and implementing a clear strategy for growth based on a deep understanding and analysis of the market are required.
Team Leadership:
Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
Create a strategic roadmap to become the #1 distributor in the market, establishing a long-term plan that maximizes profitable market share growth based on market research and competitor analyses.
Create a best-place-to-work environment through thoughtful development of team members, Summit's associate coaching process, and robust participation in succession planning.
Sales Leadership:
Continually drive an increase in active customers and active SKUs through the use of customer acquisition and account penetration strategies including outbound calling, leveraging a strong counter, new and declining customer follow-up, marketing promotional tools, and continual use of Summit's reporting and analytic capabilities.
Ensure the leveraging of Summit's unique sales tools, resources, and services as competitive advantages through coaching and training of the salesforce.
Manage account portfolios across the salesforce evaluating accounts by current sales, potential sales, and the ability to meet the customer's needs profitably, prioritizing sales resources on key customers.
Leverage Summit's existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
Work with the Senior VP of Sales and the VP of Supply Chain to leverage relationship with vendors at the local level to drive sales and participate in district and corporate strategies with key vendors.
Provide sales forecasts and reports to Senior VP of Sales and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.
Financial Leadership:
Assume full P/L leadership for the Service Center taking responsibility for sales, margin levels, customer service, and operations.
Work with your District VP to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
Partner with operational leadership to monitor customer service levels, and take action to improve service as needed.
Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).
Qualifications
Experience and Skills:
Minimum 10 years of experience with selling to industrial contractors.
Minimum of 5 years of experience in distribution and/or manufacturing of electrical products.
Minimum of 5 years in leadership positions, managing supervisors/managers in diverse markets and functions.
Quantifiable success in formulating sales strategies and driving sales performance.
Clear track record of systematically recruiting and developing superior talent in organizations.
Strong experience in analysis and strategic planning.
Demonstrated ability to effectively present information and respond to questions of key decision makers.
Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to not only drive efficiencies but generate increased gross profit margins through innovative solutions for customers.
Deep financial acumen with demonstrated skills in managing operational budgets and P&Ls in a significant enterprise. History of superior returns on investment within a significant organization.
Beneficial Experience and Skills:
Deep relationships with decision-makers of current and potential Summit customers and suppliers.
Familiarity and a solid reputation for integrity and results with Summit's commercial customers and suppliers.
Bachelor's degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
Completion of EPEC Gold.
Highly effective user of ERP systems (preferably SAP), and BI tools.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Not sure if this position is right for you? Click here to submit your information to our recruiting team.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at ************** x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.
Service Manager
Customer service manager job in Beaumont, TX
Essential Duties and Responsibilities:
• Train, direct and evaluate subordinates in order to properly manage all functions of the Service Department at assigned location. • Oversee the prioritization of work orders for all Field Technicians, Shop Mechanics and Shop Helpers.
• Lead Service Department engagement with customers, BLE personnel, outside vendors and manufacturers regarding repairs, maintenance and service training of heavy equipment and attachments.
• Monitor utilization of heavy equipment and attachments to ensure each unit is achieving its budgeted targets
• for revenue and profitability.
• Manage equipment “ready line” to include one available unit for each type of BLE equipment marketed.
• Maintain an equipment “down status” of 10% or less at all times.
• Structure and organize store yard efficiently by unit/ attachment status', type and size.
• Responsible for time management of all service personnel.
• Manage existing rental equipment contracts to ensure a high level of customer service, while promoting a positive team-oriented environment.
• Manage damages to all heavy equipment and attachments located at assigned location to better serve the customer and BLE.
• Assist with all internal BLE equipment audits.
• Lead department, store and safety meetings.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety and regulation requirements.
• Comply with BLE safety and regulation requirements.
• Perform other duties as requested.
• Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It.
Education, Skills and Requirements:
• Bachelor's degree preferred but not required
• 5 years of experience in heavy equipment management required
• Proficient in Wynne System and Microsoft Office including: Word and Excel
• Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures
• Strong organizational skills with a strong ability to prioritize and multi-task
• Ability to adhere to and meet deadlines
• Excellent written and verbal communication skills required
• Excellent customer service skills
• Strong understanding of DOT and OSHA guidelines
COMPETITIVE SALARY, PAID TIME OFF, 401-K WITH COMPANY MATCH
MEDICAL INSURANCE, VISION INSURANCE, DENTAL INSURANCE, COMPANY PAID LIFE INSURANCE
VOLUNTARY LIFE POLICIES, COMPANY PAID SHORT TERM AND LONG TERM DISABILITY
SHORT TERM AND LONG TERM INCENTIVE PLANS
TOOL AND WORK BOOT ALLOWANCE, PRESCRIPTION EYE PROTECTION ALLOWANCE, COMPANY PAID TRAINING
Quick Service Manager - Tropical Cafe'
Customer service manager job in Beaumont, TX
At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.
Requirements:
Minimum of 1 years of managerial experience in the restaurant or fast-casual field required.
Experience recruiting, hiring, training & developing employees.
Experience in growing sales & providing excellent customer service.
Demonstrated ability to drive operational excellence in both front of the house & back of the house.
Nice to have a proven track record of managing cost of goods & labor.
Basic computer skills, including Microsoft Word, Excel and Outlook.
Effective verbal & written communication skills.
Duties & Responsibilities:
Monitor sales growth & cost control of the café against the budgeted expectation & historical performance, to ensure that profit goals are met.
Maintains & exceeds customer expectations to build brand loyalty.
Presents a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
Communicates & stays updated on all marketing & promotional materials.
Executes marketing & sales programs, following appropriate guidelines.
Builds café sales by cultivating relationships in the business community & initiating local store marketing campaigns.
*************************************
Work schedule
8 hour shift
Supplemental pay
Bonus pay
Benefits
Flexible schedule
Health insurance
Other
Service Manager
Customer service manager job in Lake Charles, LA
Over see all service and maintenance work on fleet, facility, & equipment on customer sites. Ideal candidate will have strong work ethic, attention to detail & safety, be able to manage employees, have some knowledge with trucks & pumps.
Responsibilities:
Make sure fleet is in operating order
Schedule repairs on fleet
Trouble shoot issue with fuel pumps
Keep track of parts inventory
Schedule services calls and communicate with customers on equipment issues
Assist with lubricant inventory
Schedule delivery and pick up of equipment
Requirements
Valid drivers license
Ability to climb ladders & work in various weather conditions
Strong communication skills
Some computer skills
Mechanical / maintenance background is a plus
Ability to answer calls and respond to callouts after business hours if needed.
Ability to manage people
Rental Service Manager
Customer service manager job in Lake Charles, LA
POWER UP YOUR CAREER WITH LOUISIANA CAT
Louisiana Cat has been proud to represent Caterpillar for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!
We are searching for a Rental Service Manager to join our growing operations at our Lake Charles, Louisiana location.
YOU
The Rental Service Manager will be responsible for directing operational and staff activities. The Rental Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
YOUR CONTRIBUTION
Coordinate and prioritize maintenance and equipment repair in the shop & customer sites to improve turnaround time
Oversee Louisiana CAT warranty administration, submissions, and claims
Manage external purchases and services processing purchase orders and utilizing accurate costing methods
YOUR VALUE
To provide strong leadership and staff management
Maintain and promote high level of safety compliance and Work in Progress standards
Maximize workflow efficiencies and maintain operational excellence
MOST IMPORTANT QUALIFICATIONS
REQUIRED: High School Diploma; Bachelor's Degree Preferred
REQUIRED: 3 years or more of management experience
REQUIRED: Strong communication and interpersonal skills
REQUIRED: Strong computer skills including Microsoft Office Suite
REQUIRED: Valid Driver's License with clean driving record
HIGHLY PREFERRED: Experience with rental operating systems
HIGHLY PREFERRED: Knowledge or experience with Caterpillar equipment or equipment product lines
JOB FACTS
Schedule is Monday - Friday 7:00 am-5:00 pm
LOUISIANA CAT BENEFITS
Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training
SAFETY IN ALL WE DO
We require strict compliance with PPE (personal protective equipment) safety regulations.
We maintain compliance with all Federal, State and Local safety and company regulations.
All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
Louisiana Cat is a drug-free workplace, including marijuana and THC products.
WHY PEOPLE JOIN LOUISIANA CAT
We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
We are committed to the long-term growth and success of both our employees and customers.
We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.
WHO WE ARE
We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.
ADDITIONAL INFORMATION
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
Pay Transparency Nondiscrimination Provision: click here for more information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.
Rental Service Manager
Customer service manager job in Lake Charles, LA
Full-time Description
POWER UP YOUR CAREER WITH LOUISIANA CAT
Louisiana Cat has been proud to represent Caterpillar for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!
We are searching for a Rental Service Manager to join our growing operations at our Lake Charles, Louisiana location.
YOU
The Rental Service Manager will be responsible for directing operational and staff activities. The Rental Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
YOUR CONTRIBUTION
Coordinate and prioritize maintenance and equipment repair in the shop & customer sites to improve turnaround time
Oversee Louisiana CAT warranty administration, submissions, and claims
Manage external purchases and services processing purchase orders and utilizing accurate costing methods
YOUR VALUE
To provide strong leadership and staff management
Maintain and promote high level of safety compliance and Work in Progress standards
Maximize workflow efficiencies and maintain operational excellence
MOST IMPORTANT QUALIFICATIONS
REQUIRED: High School Diploma; Bachelor's Degree Preferred
REQUIRED: 3 years or more of management experience
REQUIRED: Strong communication and interpersonal skills
REQUIRED: Strong computer skills including Microsoft Office Suite
REQUIRED: Valid Driver's License with clean driving record
HIGHLY PREFERRED: Experience with rental operating systems
HIGHLY PREFERRED: Knowledge or experience with Caterpillar equipment or equipment product lines
JOB FACTS
Schedule is Monday - Friday 7:00 am-5:00 pm
LOUISIANA CAT BENEFITS
Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training
SAFETY IN ALL WE DO
We require strict compliance with PPE (personal protective equipment) safety regulations.
We maintain compliance with all Federal, State and Local safety and company regulations.
All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
Louisiana Cat is a drug-free workplace, including marijuana and THC products.
WHY PEOPLE JOIN LOUISIANA CAT
We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
We are committed to the long-term growth and success of both our employees and customers.
We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.
WHO WE ARE
We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.
ADDITIONAL INFORMATION
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
Pay Transparency Nondiscrimination Provision: click here for more information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.
Front Services Supervisor
Customer service manager job in Lake Charles, LA
Pay Range USD $44,000.
00 - USD $44,000.
00 /Yr.
This position does not earn tips
Restaurant Zone Manager
Customer service manager job in Beaumont, TX
Initial hiring pay range (based on location, experience, etc.): $15.50 / hour
At Raising Cane's Chicken Fingers , we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Benefits offered for all Full-time Restaurant Managers:
Medical, Dental, Vision & Pharmacy Benefits
Dependent Care & Healthcare Flexible Spending Accounts
Company-provided Life and Disability insurance
Hospital Indemnity, Accident and Critical Illness
401(k) With Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
One Pass Gym Membership Program
Tuition Reimbursement
Crewmember Assistance Program
Pet Insurance
Perks & Rewards for Restaurant Managers:
Weekly Pay!*
Competitive pay
Paid Time Off & Sick time
8 paid Holidays a year**
Early closure for company events
Casual Work Attire
Perkspot Employee Discount Programs
*Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
**Some locations may vary
Job Description
Your Role at Raising Cane's:
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in management responsibilities of one restaurant zone's operations.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
Your Impact and Responsibilities:
Purpose of the position:
Ensures operations meet Raising Cane's standards in one restaurant zone during a shift
General to the role:
Enforces Raising Cane's policies and standards
Manages assigned zone according to Raising Cane's operations and safety standards
Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
Directs crewmembers during a shift
Provides exemplary customer service
Supports execution of reward and recognition program for the crewmembers in the restaurant
Authorizes employee functions requiring manager approval (e.g. discounts, promotions, etc.)
Ensures cleanliness of the restaurant and ensures the facility is in good working order
Completes other duties as assigned
Qualifications
Requirements for Success:
Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong written and verbal communication skills
Able to work effectively and efficiently both independently and collaboratively
Able to recognize problems, set goals, execute and convert plans into action to solve problems
Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
Must complete all required Raising Cane's company training programs
1+ years of restaurant or retail management experience, or Raising Cane's advanced crew experience
Must be 18 years of age or older
High school diploma or equivalent preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Solutions Manager
Customer service manager job in Orange, TX
Job DescriptionDescription:
TAS Environmental Services, LP- Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time.
TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year.
Customer Solutions Manager:
The Customer Solutions Manager will be responsible for driving revenue growth through proactive sales efforts while also ensuring the successful delivery and implementation of our solutions for new and existing clients. This is an exciting opportunity for a highly organized and communicative professional with a passion for building strong client relationships and seeing projects through to completion.
Customer Solutions Manager Job Duties:
Identify and qualify potential leads through various channels, including networking, research, and referrals
Develop and deliver compelling sales proposals that effectively communicate the breadth and value of TAS offerings
Build and maintain strong relationships with prospective and existing clients, understanding their needs and business objectives
Negotiate contracts and close sales deals, achieving and exceeding sales targets
Collaborate with internal teams to align sales strategies and messaging
Serve as the primary point of contact for new clients, ensuring a smooth and efficient onboarding process
Define project scope, objectives, and deliverables in collaboration with the client and internal teams
Manage project execution, ensuring adherence to timelines, budgets, and quality standards
Proactively communicate project status, risks, and issues to clients and internal stakeholders
Foster long-term client relationships by providing ongoing support and identifying opportunities for upselling or cross-selling
BENEFITS
TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
Health & Wellness:
· Comprehensive Medical, Dental, and Vision Coverage
· Mental Health Support Programs
· Supplemental Benefits - Accident, Critical Illness, etc.
· Access to a company provided Employee Assistance Program
· Retirement & Financial:
· 401(k) with Company Match
· Life Insurance and Disability Coverage
· Work-Life Balance:
· Generous Paid Time Off (PTO)
· Paid Time Off increases based on years of service
· Holidays - seven (7)
· Floating Holidays - two (2)
· Professional Development:
· Access to Online Learning Platforms
· Annual Conference and Workshop Allowances
· Additional Perks:
· Work Boot Program
· Team Building Events
Requirements:
Competencies:
Compliance & Risk Management: Ability to ensure work is done within industry regulations while upholding TAS' safety requirements, ensuring all employees adhere to rules and regulations
Problem Solving: Ability to identify, analyze, and resolve challenges effectively
Relationship Management & Communication: Ability to effectively build, maintain, and navigate interactions with others with clear and concise communications
Time & Task Management: Ability to organize and prioritize work effectively to achieve goals within a given deadline
Customer Focus: Ability to prioritize and meet the needs of customers, both internal and external
Product Knowledge: Deep understanding of company offerings and products as well as industry regulations
Education and Experience:
Bachelor's degree in business or a related field. Experience can be substituted for education
3+ years of experience in a sales role within the environmental industry or similar industries
3+ years of experience in an operational management role within the environmental industry or similar industries
Proven track record of achieving and exceeding sales targets
Strong negotiation and problem-solving skills
Travel requirements of 50% or more
EEO/AA Employer/ Veteran/ Disabled Statement:
TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.
Supervisor, Customer Services
Customer service manager job in Lake Charles, LA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations
Analyzes and resolves work problems, or assists workers in solving work problems
Initiates or suggests plans to motivate workers to achieve work goals
Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
May train new workers, maintains time and attendance records as well as personnel files and performance records
The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments
The Supervisor may confer with workers' representatives to resolve grievances
When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised
When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved
Required to operate Company equipment and/or drive Company vehicles
Qualifications
Who are we looking for?
Requirements
Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team
The ability to show initiative and critical thinking skills are necessary
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Minimum age of 18
High school diploma or GED equivalent; college degree preferred
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
Demonstrated ability to communicate verbally and in writing
Possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language
Previous supervisory experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#EnvoyOut
Auto-ApplyService Center Manager
Customer service manager job in Beaumont, TX
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.
Job Description
The Service Center Manager provides market and team leadership resulting in exceptional, profitable share growth in a geographic market. Strong leadership and motivational skills along with the ability to drive business results through defining and implementing a clear strategy for growth based on a deep understanding and analysis of the market are required.
Team Leadership:
Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
Create a strategic roadmap to become the #1 distributor in the market, establishing a long-term plan that maximizes profitable market share growth based on market research and competitor analyses.
Create a best-place-to-work environment through thoughtful development of team members, Summit's associate coaching process, and robust participation in succession planning.
Sales Leadership:
Continually drive an increase in active customers and active SKUs through the use of customer acquisition and account penetration strategies including outbound calling, leveraging a strong counter, new and declining customer follow-up, marketing promotional tools, and continual use of Summit's reporting and analytic capabilities.
Ensure the leveraging of Summit's unique sales tools, resources, and services as competitive advantages through coaching and training of the salesforce.
Manage account portfolios across the salesforce evaluating accounts by current sales, potential sales, and the ability to meet the customer's needs profitably, prioritizing sales resources on key customers.
Leverage Summit's existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
Work with the Senior VP of Sales and the VP of Supply Chain to leverage relationship with vendors at the local level to drive sales and participate in district and corporate strategies with key vendors.
Provide sales forecasts and reports to Senior VP of Sales and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.
Financial Leadership:
Assume full P/L leadership for the Service Center taking responsibility for sales, margin levels, customer service, and operations.
Work with your District VP to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
Partner with operational leadership to monitor customer service levels, and take action to improve service as needed.
Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).
Qualifications
Experience and Skills:
Minimum 10 years of experience with selling to industrial contractors.
Minimum of 5 years of experience in distribution and/or manufacturing of electrical products.
Minimum of 5 years in leadership positions, managing supervisors/managers in diverse markets and functions.
Quantifiable success in formulating sales strategies and driving sales performance.
Clear track record of systematically recruiting and developing superior talent in organizations.
Strong experience in analysis and strategic planning.
Demonstrated ability to effectively present information and respond to questions of key decision makers.
Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to not only drive efficiencies but generate increased gross profit margins through innovative solutions for customers.
Deep financial acumen with demonstrated skills in managing operational budgets and P&Ls in a significant enterprise. History of superior returns on investment within a significant organization.
Beneficial Experience and Skills:
Deep relationships with decision-makers of current and potential Summit customers and suppliers.
Familiarity and a solid reputation for integrity and results with Summit's commercial customers and suppliers.
Bachelor's degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
Completion of EPEC Gold.
Highly effective user of ERP systems (preferably SAP), and BI tools.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at ************** x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.