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Integrated Control Technology 4.3
Customer service manager job in Denver, CO
We're Hiring: Customer Operations Manager | Denver, CO
We're looking for a dynamic Customer Operations Manager to lead our Customer Operations and Warehouse teams in Denver. In this high‑impact role, you'll drive operational excellence, elevate the customer experience, and champion continuous improvement across our fulfilment and warehouse operations.
If you thrive in fast‑paced environments, love applying Lean thinking, and are passionate about delivering On Time, In Full (OTIF) for customers, this is an exciting opportunity to make your mark.
You'll work closely with our VP of Customer Operations and collaborate with global peers to align US operations with global standards-while continuously lifting local performance and customer outcomes. This is a hands‑on leadership role where your decisions and leadership will directly shape team culture and operational success.
What You'll Lead & Influence:
Customer Operations & Warehouse teams
Lean leadership & continuous improvement initiatives
Returns & RMA management according to global ICT standards
Accounts receivable & financial accuracy
Global alignment & Process Standardization
Cross-functional & customer collaboration
Leadership & people development
Systems & data driven performance:
Leverage SAP S/4HANA expertise to ensure accurate transaction processing inventory visibility and operational reporting
Analyze performance data and system metrics, utilizing operational insights that drive service excellence to ICT customers
Governance & Health and Safety initiatives
What we're looking for:
Our ideal candidate is an experienced people leader who preferably has a strong background in customer operations, warehouse, or fulfilment environments, and brings deep working knowledge of SAP S/4HANA across inventory, order management, and reporting.
You're a hands‑on leader who prefers being on the floor rather than behind a desk, and you're committed to building high‑performing teams through clear communication and high emotional intelligence.
You thrive on continuous improvement, applying Lean, 5S, and data‑driven decision‑making to lift performance and deliver exceptional outcomes. Analytical, confident, and energized by operational excellence, you bring both the mindset and the skill set to drive meaningful change.
If you're ready to build high‑performing teams and deliver world‑class operational outcomes, we'd love to hear from you!!
$92k-121k yearly est. 3d ago
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Plant Manager
Simon 4.7
Customer service manager job in Cheyenne, WY
Asphalt Plant Manager is responsible for general oversight of daily operations of multiple mobile and fixed commercial asphalt production plants; assists with production planning, budgeting, and ensuring quality and production targets are met.
Position will primarily be in Simon's Wyoming and Colorado plants with some oversight in our Nebraska plants.
Main Responsibilities:
• Embrace the Company's safety culture, actively support all safety initiatives, and adhere to defined accountabilities implemented by the Safety Steering and Continuous Improvement teams
• Support, promote, and practice the Company's core values, vision, and mission; follow code of ethics, workplace conduct, safety, and other established policies
• Assist with establishing safety, quality and efficiency standards for production operations
• Monitor operations to ensure safety, environmental, regulatory and production targets are met, including compliance with MSHA, OSHA, DEQ, EPA and similar industry regulations
• Maintain effective relationships and work with customers, suppliers, local communities, local, state and federal governments, and Company business groups
• Oversee hiring, training, and development of asphalt production staff
• Assist with development of budgets and forecasts; handle production schedules to meet plans for assigned sites
• Review and analyze production, quality control, maintenance, and operational practices and recommend improvements to eliminate operating problems and improve product quality and production efficiency
• Use established Key Performance Indicators to manage production results
• Monitor equipment maintenance practices and assist with maintenance planning to improve plant up-time
• Work with the sales, construction operations, and quality control teams to establish production schedules to meet internal and external customer needs
Education:
• Bachelor's degree in business, construction management, similar field, and/or equivalent combination of education and experience
• Current MSHA Certification and/or ability to obtain may be required for some roles
• Valid drivers' license and ability to maintain a clean motor vehicle record required
Skills:
• 5+ years of practical experience with asphalt processes
• 3+ years of experience leading, managing, and developing employees
• Business sense, including experience/ability reading, interpreting, and analyzing financial statements
• Ability to analyze information, draw conclusions, and recommend solutions
• Ability to communicate professionally and effectively to individuals at all levels of the organization
• Ability to plan, problem-solve, and work effectively under pressure of deadlines
• Proven track record of maintaining a safe work culture
• Self-directed, focused on results, and highly motivated
• Solid computer skills using MS Office, plant production software, and similar programs
Physical Requirements:
• Wear and maintain personal protective equipment (PPE), as required by company safety guidelines
• Regularly required to lift and /or move up to 50 pounds with or without assistance
• Regularly required to stand, walk, sit, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• Regularly required to Stand/work on feet for long periods, and walking across uneven terrain
• Frequent work in close proximity to heavy equipment and machinery, exposure to loud noise
• Frequent exposure to typical production plant/industrial site conditions, including dust and loud noise
• Work performed indoors and outdoors with exposure to all weather conditions
• Travel, including overnight stays away from home required to support mobile operations
• Regularly required to use hands to feel, handle and manipulate objects, write, use a keyboard and/or mobile device
• Regularly required to communicate (talk and hear), and perform tasks requiring visual acuity
Compensation and Benefits:
Compensation*: $105,000-$135,000
*Estimated target starting compensation; actual compensation to be determined based on assessment of an individual's qualifications, education, and experience relevant to the role.
Benefits: All full-time hourly employees are eligible to participate in Simon benefits as defined in plan documents. Available benefits include medical, dental and vision insurance, term life insurance, supplemental life insurance, short-term disability, flexible spending plan, and education assistance. Other benefits include eight paid holidays, and access to available company discounts.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.
Application window anticipated to close on 01/192026; open until filled.
Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to:
to meet the requirements of the role in which you are applying
complete any part of the application process
access or use the online application process and need an alternative method for applying
Please contact Colas Inc. at ************ or send an email to ***************************.
$105k-135k yearly 4d ago
Transaction Advisory Services Manager - Denver
Plante Moran 4.7
Customer service manager job in Denver, CO
Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.
Our management consulting team focuses on our clients' critical business needs. From transaction services to operations and everything in between, our integrated solution approach is designed to help enable and manage growth, leverage resources, and mitigate costs and risks. At Plante Moran, we have the privilege of serving clients and providing consultative services as they face challenges and seek new opportunities.
Plante Moran's Transaction Advisory Services (TAS) team delivers strategic guidance and financial due diligence across the investment lifecycle, from pre-LOI through post-acquisition. As a manager, you will focus on buy-side and sell-side due diligence engagements, including quality of earnings analysis, working capital assessments, and review of accounting policies to evaluate performance sustainability and identify risks. Responsibilities include researching industry and target data, building financial models, analyzing financial statements under GAAP, calculating adjustments, preparing reports, presenting findings, participating in client meetings, supervision, and assisting with project scoping.
Your role.
Your work will include, but not be limited to:
Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, and management buyouts
Prepare detailed financial analysis to assist clients evaluating acquisition decisions
Participate in client meetings and site visits while interacting with top-level management to acquire and assess important information for financial analysis
Develop and review financial forecasts
Assist with development and review of financial reports to determine quality of historical earnings and assets and liabilities to be acquired
Analyze financial statements to determine sustainability of performance
Assist in preparing proposals and engagement letters
Organize varying projects against deadlines and mange time effectively
The qualifications.
Bachelor's Degree in Accounting or Finance
Preferred Certifications: CPA
4-6 years of experience in a Transaction Advisory services practice, an Audit or Consulting practice, or Investment Banking
Consistent travel with approximately 20% overnight
This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.
What makes us different?
On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.
Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.
Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive.
We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.
Compensation information posted is based on a position being located in the state of CO, IL, or MA. Please review theposition location for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range for their position, as compensation decisions are determined through a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer market-based starting salaries that are consistent across individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.
Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.
The compensation range for this role in IL, MA or CO is: $100,000.00-$145,000.00
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$100k-145k yearly 3d ago
General Manager - Boulder
Knoll Inc. 4.9
Customer service manager job in Boulder, CO
General Manager - Boulder page is loaded## General Manager - Boulderlocations: CO - Bouldertime type: Full timeposted on: Posted Todayjob requisition id: JR108099At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.DWR at MillerKnoll is the perfect opportunity for you to grow your career in the interior design industry. **What We Offer:*** Competitive base salary with commission on shipped items* Performance-based bonus plan* Medical, dental, and vision insurance* Self-Managed vacation, paid holidays, and parental leave* 401(k) with 4% company match* Commuter benefits up to \$150/month* Generous employee discounts* And more!Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)**About the Role:** Design Within Reach at MillerKnoll is the perfect opportunity for you to grow your career in the interior design industry. Our Studios serve as both a retail environment and as a community center for design, inviting constant interaction between the customer, our furniture, and our team. You will learn the story behind our iconic products from esteemed designers such as Charles and Ray Eames and Jens Risom as well as leading manufacturers like Herman Miller and Knoll. Our General Managers are responsible for all leadership activities within the Studio. You will report to a Regional Manager.**What you'll do:** You'll have opportunities to: * Build trusting relationships by developing, leading, and motivating a team through goal setting and providing consistent recognition, coaching, feedback, and training.* Manage the full-life cycle of talent acquisition including partnering with Human Resources for performance management related situations.* Ensure the Studio procedures are followed to represent the best in design by utilizing visual directives, presentation, and general housekeeping standards in order to maximize profit and manage expense control goals.* Lead team on creating floorplans, design presentations, weekly trade, and home visits* Build positive working relationships with the Studio team, work with the Regional Manager and share business insights, best practices, and develop strategies to grow the business.This might be you if you have the following:* Retail management experience preferred* Demonstrated design skills and a passion for the design profession.* Financial literacy, business acumen and ability to manage budgetary responsibilities.* Proficiency with MS Office software, web navigation and 3-D rendering programs.* Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.Compensation range for this role is $65,000.00 - $75,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers\_********************.
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$65k-75k yearly 2d ago
General Manager- Luxury Day Spa
The Woodhouse Day Spa-Charlotte 3.7
Customer service manager job in Boulder, CO
Want to work at America's BEST day spa?
Ready to do what you love?
Ready to make a difference and be an important part of our team?
Come join The Woodhouse Day Spas, voted America's best day spa by American Spa Magazine!
We are hiring for Full Time General Manager.
At The Woodhouse, we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way-as you excel and grow in your talents, opportunity will follow you.
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company's mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!
The General Manager helps pave the way by exemplifying leadership!
More specifically, our fabulous General Manager:
Serves as General Manager.
Weekends are required
Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, overlooking the team. Helping with Scheduling, inventory and management duties.
Remembers the small things that make The Woodhouse special--the guest's favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Woodhouse Perks include:
Competitive Pay and Incentive programs (Great Bonuses!!)
Health Insurance offered Monthly premium Paid By Employer!!!!!
Generous discounts and opportunities to enjoy services and products
“The Woodhouse Way” paid training program
Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer
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$44k-78k yearly est. 3d ago
Responsible Gaming Deputy Manager
Bet365
Customer service manager job in Denver, CO
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
The Responsible Gambling department is dedicated to promoting responsible gambling practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations.
In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gaming Manager to oversee our comprehensive responsible gambling strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers.
Your insights and knowledge of Responsible Gaming will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
Qualifications
Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US.
Proven ability to lead and develop teams, with a focus on coaching and mentoring.
Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
Strong analytical and problem-solving skills to assess risks and propose effective solutions.
Exceptional communication and interpersonal skills, with the ability to motivate and influence team members.
Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk.
Additional Information
Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services.
Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customerservice and compliance with standards.
Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gambling and implementing mitigation strategies.
Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support.
Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions.
Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience.
Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customerservice.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$80k-90k yearly 4d ago
General Manager
Savatree Careers 4.0
Customer service manager job in Boulder, CO
General Manager / Market Leader Salary: $110,000-$135,000 Incentives: Annual Bonus + Equity
The General Manager/ Market Leader is responsible for the overall productivity and profitability of the market they service. This position will balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth, including retention of current customers, addition of new customers and the expansion of Service Lines. Responsibilities include leading, coaching, developing and engaging the Sales team and support staff, to achieve profitable, sustainable growth for the market.
In this role, you will have the opportunity to work outside and visit beautiful properties. You'll apply your expertise to ensure the health and well-being of each client's landscape, as well as manage and mentor your team.
What a day is like:
Your management focus will be threefold, Sales, Operations, and Administration. You will develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while ultimately achieving or exceeding budgets. Your oversight of operations will ensure maximum productivity and safety. You will manage the fleet and branch resources to perform all services on time, while meeting our high standards and regulatory compliance. Finally, you will oversee the proper administration of all paperwork and data entry, implement guidelines, and initiate process improvement sessions to continually improve processes and procedures.
What kind of person are we looking for? Someone with:
Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience
Successful track record of selling residential and/or commercial services through a branch based business
Demonstrated people leadership skills, coaching, developing and retaining sales, office and hourly production team members and building a highly engaging site culture
Previous P&L and operations management experience
High degree of proficiency analyzing data and drawing insights to inform business decisions
ISA Certification (or willingness to obtain)
Management experience in the tree care industry experience preferred
Successful candidates will excel in logistics and have experience in the day-to-day operations of a business, preferably in the tree care or landscape industries
Business management as well as knowledge of General Tree Care, Plant Health Care or Lawn Care is preferred
Why you might love working here:
We have lots of training opportunities and will support your continuing education in the industry
You'll work alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety
We're collaborative, so you'll have the ability to connect and collaborate with people who are experts in the field
We offer a competitive salary and benefits, including health and dental, paid time off, vehicle program, bonus plan, and a matched 401(K)
What is essential:
A Valid U.S. Driver's license
Must be authorized to lawfully work in the U.S.
Physical demands of this role:
These physical demands described must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is subject to frequently lift and/or move up to fifty (50) pounds.
We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow. To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education. We make it easy for you to reach out and get the help you need, even when it's from the other side of the country. This means actively fostering a collaborative culture where we come together to learn from each other and help each other succeed. We pride ourselves on creating an environment where each employee has the resources and opportunities to advance his or her career and become a go-to subject matter expert. That's why we often say that when you work here, you thrive here.
SavATree is an equal opportunity employer and a Drug Free Workplace
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$110k-135k yearly 3d ago
General Manager
Intrepid Prosperity
Customer service manager job in Denver, CO
General Manager
Industry: Physical Security | Construction | Infrastructure |
Employment Type: Full-time
About the Role
A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment.
Key Responsibilities
Lead daily operations across multiple service lines including fencing, barriers, and access control installations
Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement
Manage and develop cross-functional teams including project managers, field crews, and operations staff
Oversee scheduling, budgeting, procurement, and job costing processes
Drive operational improvements and standardization to support scalability
Foster a culture of safety, compliance, and quality assurance
Partner with executive leadership to align on strategic goals and market expansion
Build and maintain strong relationships with customers, vendors, and subcontractors
Ideal Candidate
6-12 years of leadership experience in construction, security systems, or industrial services
Proven track record of managing operations in a fast-paced, project-based environment
Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus
Demonstrated success with P&L ownership and KPI-driven performance management
Strong knowledge of field operations, labor/resource planning, and subcontractor management
Comfortable operating within a private equity-backed company or growth-stage business
Excellent communication and team leadership skills
Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred)
Compensation & Benefits
Competitive base salary + performance-based bonus
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
Vehicle allowance or company vehicle
$46k-80k yearly est. 1d ago
General Manager - Hyatt House, Boulder/Broomfield, Colorado
Tapestry Conshohocken
Customer service manager job in Boulder, CO
Posted on December 21, 2025
13351 W. Midway Boulevard Broomfield, CO 80020, USA
Job Details
Operations
Full-Time
Description
We are looking for an experienced and driven General Manager, for our 123 room Hyatt House in Boulder/Broomfield, Colorado. This property is located halfway between Boulder and Denver.
The Ideal Candidate
Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals.
Strong sales background and established networking skills.
Proven ability to drive GSS.
Effective in hiring, mentoring and leading a team toward outstanding results.
Experience in food & beverage.
Well versed in sales and excellent customerservice delivery.
Being a Concord GM
As the General Manager you will support our company mission statement, and you will be an ambassador to our five cornerstones. You will be instrumental in coaching and developing a high achieving team. Leading by example, your employees will be focused on providing excellent guest satisfaction. You will also be responsible to liaise with Hyatt Brand Representatives, our owners and with Concord, and to orchestrate brand training with your staff.
Our GM's administer, direct and control all the operations of the hotel. You will be accountable for attaining budgeted revenues and profit margins, providing attention to detail in standards, and meeting operational deadlines that are in accordance with established objectives, policies, and procedures.
Concord GM's are active leaders with the company and the community and serve as role models through involvement in city organizations and networking.
Concord provides unmatched property support including our own IT Services, Revenue Management, Digital Marketing, Accounting and HR Support and guidance.
Benefits
Concord offers competitive wages and a comprehensive benefit package, which includes medical/dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities. Our health benefits become available after seven days of employment.
Pay Range
$77,000 - $87,000
Qualifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$77k-87k yearly 1d ago
General Manager - Laird Plastics
Plasticsfamilyamericas
Customer service manager job in Denver, CO
General Manager
About the role:
As a General Manager at Plastics Family Americas, you will operate with an entrepreneurial mindset to develop and execute both the vision and the strategy for your business. Empowered by our decentralized model, you will be provided opportunities to stretch your sales and leadership skills. The General Manager is responsible for the entire strategic business plan, sales goals, financial decisions, inventory management, warehouse operations, personnel management, and more.
Our motto is: Simple, easy, basic, fast, agile, profitable. Are you a well-rounded business leader who has a passion for developing people, driving a team toward success, and cultivating life-changing profit share for you and your team?
What you'll do:
Drive the sales growth, operations, and financial performance of a multi-million-dollar business by developing & executing a growth-oriented sales plan focused on servicing our diverse markets
Manage full P&L and local forecasting responsibility
Partner with key suppliers in assigned geography to optimize the relationship and supply chain
Establish team sales goals and objectives, measure performance, provide feedback, and develop talent
Establish pricing strategy and local stock management strategies to meet market needs and grow the business
Operate with an entrepreneurial mindset & demonstrate excellent visionary leadership
Promote an empowered local culture that attracts and retains top talent
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do!
What you'll need:
Bachelor's degree preferred
Advanced inside and outside sales experience; minimum 5 years
Knowledge of Fabrication
Proven ability to lead & manage a sales force
Knowledge of inventory management practices & processes
Precise ability to analyze and interpret financial reports
Demonstrated sales leadership practices & procedures
Exceptional interpersonal and negotiation skills
High level of honesty, integrity, and professionalism
About the Company: Plastics Family Americas is a federation of businesses who operate under 35+ brand names. Each Profit Center operates like their own small business, with the General Manager as the business leader making all local decisions. Our locations provide comprehensive supply chain coordination to the industry's leading manufacturers, distributing plastic sheets, rods, tubes, and films through our 215+ locations. We proudly service major industries in aerospace, signage & print graphics, transportation, manufacturing, semiconductor, marine, military & government, medical and more!
Benefits: We offer a competitive base salary, uncapped and lucrative Profit Sharing program, dental, medical, and life insurance, 401k with matching benefits, tuition reimbursement program available to all employees, paid maternity and paternity leave, opportunities for growth and career advancement, and best in class training and development programs.
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$46k-80k yearly est. 2d ago
General Manager
Riser Fitness, LLC
Customer service manager job in Denver, CO
NOW HIRING:General Manager for Club Pilates, Denver, Colorado DENVER, CO STUDIO CURRENTLY HIRING. SEE FULL LIST OF STUDIOS IN OUR PORTFOLIO BELOW INCLUDING NEW STUDIOS OPENING IN THE AREA SOON. ABOUT OUR FIVE STAR RATED TEAM: Riser Fitness is one of the nation's largest multi-unit developers of the Club Pilates franchise system. With over 36 locations in AZ, CA, CO, OR, and WA, Riser Fitness, LLC is also one of the longest operating franchisees in the country with continued plans for further expansion.
WE ARE GROWING: Club Pilates is an internationally recognized brand, committed to providing affordable and accessible Pilates to the community. With nearly 900 locations across the country and globally, Club Pilates provides millions of workouts a year to tens of thousands of members.
GENERAL MANAGER HIGHLIGHTS:
Reports to: District Manager and/or Director of Sales
The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.
The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.
WE OFFER PREMIUM BENEFITS PLUS:
Employee Status
Health, dental, vision insurance
Consistent Bonus Plan
401(k) benefits
Paid Time Off
Holiday pay
Complimentary continuing education
Professional Career Development
Referral Bonus
Travel Opportunities
Nurturing and vibrant environment
COMPENSATION RANGE : Pay is two-pronged, with a Base Salary + Monthly Commission.
CORE RESPONSIBILITIES:
Lead generation including Grass Roots Marketing and Networking
Implement sales process to schedule prospects into Intro classes
Membership sales
Manage staff schedule
Ensure that studio retail/products are stocked with accurate inventory counts
Train and Supervise Sales Associates
Hire/Manage instructors at the studio
Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
Review instructor evaluations and assist in mentorship/disciplinary action as needed
Independently make decisions related to high level customerservice
Collect out-standing dues
Maintain cleanliness and organization of the Pilates Studio
Enforce Club Pilates policies and procedures
Ensure all forms, administrative supplies, and studio literature is stocked and visible
Schedule and participate in networking/community events and studio promotions
Strategically manage marketing campaigns to generate leads for the studio
Any other duties as assigned
The employee is expected to adhere to all company policies, including the policy of at will employment.
OTHER STUDIOS IN OUR OWNERSHIP GROUP INCLUDE: If you have another preferred location, please let us know. Here is a full list of our locations:
AZ: Oro Valley | Tucson Foothills |
CA: Alton Square | Anaheim Hills | Daly City | Dana Point | Echo Park | Fremont | Laguna Niguel | Los Gatos | Los Olivos | Mission Viejo | Newport Beach | Torrance | WeHo | Yorba Linda
CO: Briargate | Cherry Creek | Cherry Hills | Dublin | Ivywild | Sloan's Lake
OR: Cedar Hills | Grant Park | Happy Valley | Hillsboro | Lake Oswego | Progress Ridge | SE Woodstock | Sherwood | West Hills | West Linn | Wilsonville |
WA: Crown Hill | Mercer Island | Sammamish |
DO PILATES. DO LIFE.
APPLY TODAY FOR INTERVIEWS THIS WEEK.
PREFERRED QUALIFICATIONS:
2+ years of retail/service sales or fitness sales experience.
Confident in generating personal sales and training Sales Associates in sales
Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to excel in a fast changing, diverse environment.
Ability to recognize areas of improvement and make changes using good judgement.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.
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$46k-80k yearly est. 1d ago
General Manager
Stockdale Capital
Customer service manager job in Denver, CO
Primary Purpose
The General Manager is responsible for the strategic leadership and day-to-day execution of all onsite operations to maximize asset value, elevate financial performance, and strengthen the property's competitive positioning within the market. This role ensures disciplined operational management, advances revenue generation initiatives, supports leasing execution, and delivers a best-in-class customer and tenant experience.
Core Responsibilities Asset & Financial Performance
Drive NOI growth through revenue optimization, expense management, and operational efficiencies.
Prepare, manage, and administer annual operating and capital budgets, forecasts, and financial reporting.
Monitor financial performance against underwriting assumptions and proactively address variances.
Identify and execute incremental income opportunities including specialty leasing, storage revenue, sponsorships, activations, and alternative use programs.
Support underwriting, valuation analysis, and ownership reporting as required.
Strategic Planning & Property Positioning
Develop and implement the annual Business Plan aligned with ownership strategies and long-term vision.
Provide market intelligence on trade-area shifts, customer behavior, competitive landscape, and retail trends.
Support redevelopment, repositioning, densification, or re-merchandising initiatives as applicable.
Ensure execution of capital projects focusing on ROI, operational longevity, guest experience, and brand standards.
Operational Excellence
Oversee all property operations including maintenance, housekeeping, landscaping, security, life-safety systems, and preventative maintenance programs.
Ensure compliance with regulatory requirements including safety, environmental, ADA, and municipal standards.
Manage vendor procurement, contract administration, scope alignment, and performance accountability.
Maintain exceptional facility presentation standards that reinforce the property's brand and guest expectations.
Leasing Support & Tenant Partnership
Partner with leasing teams by providing market insights, space readiness information, and tour support.
Assist in specialty leasing and non-traditional tenancy to enhance activation and revenue diversity.
Oversee lease administration functions including rent collection, reporting, and compliance.
Foster proactive tenant relationships, addressing operational needs and supporting retailer success.
Marketing, Guest Experience & Community Engagement
Collaborate with marketing to execute property-specific strategies that drive traffic, sales, engagement, and digital reach.
Ensure alignment between customer expectations, onsite programming, and brand standards.
Represent the property with civic partners, business organizations, community stakeholders, and public agencies.
Support public relations, community partnerships, and onsite event execution that enhance perception and relevance.
Team Leadership & Culture
Lead, mentor, and develop a high-performing onsite team with clear accountability and performance expectations.
Cultivate a culture that reflects the company values: integrity, operational excellence, accountability, and collaboration.
Support talent recruitment, coaching, performance evaluations, and succession planning.
Model professionalism, sound judgment, ownership mentality, and service leadership.
Key Performance Indicators
NOI & EBITDA performance
Budget adherence and variance control
Occupancy support and tenant retention
Customer and tenant satisfaction measures
Operational audit and compliance results
Capital project execution
Revenue generation from ancillary programs
Presentation and facility excellence
Qualifications Required
4-7+ years of shopping center, retail, mixed-use, hospitality, or commercial property management experience
Bachelor's degree preferred
Strong financial acumen and operational discipline
Proven leadership and people-management capabilities
Ability to interpret and apply lease language and real estate documents
Excellent written, verbal, and interpersonal communication skills
Demonstrated ability to operate in fast-paced, evolving environments
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$46k-80k yearly est. 4d ago
General Manager - Laird Plastics
Plastics Family Americas
Customer service manager job in Denver, CO
General Manager
As a General Manager at Plastics Family Americas, you will operate with an entrepreneurial mindset to develop and execute both the vision and the strategy for your business. Empowered by our decentralized model, you will be provided opportunities to stretch your sales and leadership skills. The General Manager is responsible for the entire strategic business plan, sales goals, financial decisions, inventory management, warehouse operations, personnel management, and more.
Our motto is: Simple, easy, basic, fast, agile, profitable. Are you a well-rounded business leader who has a passion for developing people, driving a team toward success, and cultivating life changing profit share for you and your team?
What you'll do
Drive the sales growth, operations, and financial performance of a multi-million-dollar business by developing & executing a growth-oriented sales plan focused on servicing our diverse markets
Manage full P&L and local forecasting responsibility
Partner with key suppliers in assigned geography to optimize the relationship and supply chain
Establish team sales goals and objectives, measure performance, provide feedback, and develop talent
Establish pricing strategy and local stock management strategies to meet market needs and grow the business
Operate with an entrepreneurial mindset & demonstrate excellent visionary leadership
Promote an empowered local culture that attracts and retains top talent
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do!
What you'll need
Bachelor\'s degree preferred
Advanced inside and outside sales experience; minimum 5 years
Knowledge of Fabrication
Proven ability to lead & manage a sales force
Knowledge of inventory management practices & processes
Precise ability to analyze and interpret financial reports
Demonstrated sales leadership practices & procedures
Exceptional interpersonal and negotiation skills
High level of honesty, integrity, and professionalism
How Plastics Family Americas supports you
About the Company: Plastics Family Americas is a federation of businesses who operate under 35+ brand names. Each Profit Center operates like their own small business, with the General Manager as the business leader making all local decisions. Our locations provide comprehensive supply chain coordination to the industry\'s leading manufacturers, distributing plastic sheets, rods, tubes, and films through our 215+ locations. We proudly service major industries in aerospace, signage & print graphics, transportation, manufacturing, semiconductor, marine, military & government, medical and more!
Benefits
We offer a competitive base salary, uncapped and lucrative Profit Sharing program, dental, medical, and life insurance, 401k with matching benefits, tuition reimbursement program available to all employees, paid maternity and paternity leave, opportunities for growth and career advancement, and best in class training and development programs.
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$46k-80k yearly est. 2d ago
GENERAL MANAGER
Mendocino Farms 4.1
Customer service manager job in Denver, CO
Posted Tuesday, December 30, 2025 at 11:00 AM
RESTAURANT GENERAL MANAGER - FULL TIME - ONSITE
$71,000- $92,000K per year, based on experience
We're not just selling sandwiches and salads. We're selling Happy!
Mendocino Farms is looking for talented RESTAURANT GENERAL MANAGERS who can lead a team of happy, friendly foodies.
Perks and Benefits
401(k) Match, and other ancillary benefits
Vacation - Up to 2 weeks of vacation per year!
Employee assistance program
Bonus Program
Parking & Transit Reimbursement
Discounted tickets through Tickets at Work
Pet Insurance
Free and delicious Mendo Meals on every shift!
Clear path for growth and development
Competitive Pay
All Mendo Managers are paid on a bi-weekly basis
Schedule
Full-Time Availability
We are seeking individuals who can work a flexible schedule including nights, weekends, and holidays
We're Looking for Managers that have the following
2+ years of high-volume restaurant or related hospitality management experience
Strong coach - gives effective feedback, grows the team every day
Organized - deadline-oriented and focused on driving results
Ready to master every position in the restaurant before trying to teach someone else
Cares about people - builds relationships with guests and team members
Humble - eager to learn from a dynamic, growing restaurant group
Experience with managing a large team
Proficient with Microsoft Office
Comfortable in the kitchen, skilled at ordering & inventory
About Mendo
We were founded with the vision to offer so much more than food, and since 2005, we've never let the
spark of happiness go out. We sell Happy!
Food is our love language! We connect guests to culinary adventure with our approachably
adventurous menu. We use fresh ingredients you can feel good about. We believe that every guest is a
friend we haven't made yet or one we're welcoming back.
Does this get you excited?! Then this is the opportunity you have been waiting for!
Apply today to learn more about this exciting opportunity to become part of the Mendo Team!
Cherry Creek, 320 N. Fillmore Street, Denver, Colorado, United States of America
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$43k-74k yearly est. 3d ago
General Manager, Denver
All Pro Security LLC 4.1
Customer service manager job in Denver, CO
All Pro Security (APS) is a fast growing PE-backed security services provider, known for safeguarding businesses, individuals, and government sites. Our offerings currently span unarmed and armed security, mobile patrols, and remote surveillance. Founded in Utah, the company has grown to over 500+ employees, servicing all other Utah, as well as Oregon and Washington under its dba Fortified International. Recently, the company has a planned expansion into Denver Colorado with an acquisition of a highly regarded security company in March, 2026.
Position Overview: General Manager, Colorado
The General Manager (GM) role is a full-time, on-site position that will oversee all operations in Colorado, ensuring efficient and profitable business performance. Key responsibilities include managing daily operations, maintaining client relationships, and driving operational excellence, all while ensuring compliance and fiscal success. As a pivotal leader, the GM will partner with the executive team to implement strategic goals, enhance client satisfaction, and accelerate revenue growth. Unbounded opportunity as the business grows, and further M&A expansion.
Key Responsibilities
Oversee statewide operations, ensuring high standards in service delivery
Manage and develop staff to meet operational objectives
Maintain and grow client relationships
Ensure compliance with state and federal regulations
Monitor and drive financial performance and growth
Qualifications
5+ years of management experience, ideally with P&L responsibility
Proven leadership skills with a track record of team development
Strong organizational, multitasking, and problem-solving abilities
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and security management tools
Background in law enforcement, military, or security is a plus
Bachelor's degree required
MBA and/or management consulting experience major plus
$45k-69k yearly est. 2d ago
Denver General Manager: Growth & Guest Experience
Landing 3.7
Customer service manager job in Denver, CO
A modern apartment rental service is looking for a General Manager in Denver to oversee operations and ensure an exceptional member experience. Responsibilities include managing short-term reservations, developing relationships with partners, and monitoring market performance. Ideal candidates will have management experience and strong communication skills. A competitive compensation and comprehensive benefits package are provided, promoting both personal and professional growth.
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$46k-69k yearly est. 2d ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Denver, CO
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. Our competitive commission structure allows you to earn $16.56-$40 pr/hr plus monthly bonus plans.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customerservice at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$37k-53k yearly est. 5d ago
Mobile Pet Grooming GM & Growth Leader
Furry Land
Customer service manager job in Denver, CO
A mobile pet grooming franchise in Denver is seeking a skilled General Manager to lead operations and provide exceptional customerservice. You'll onboard grooming associates, manage appointments, and develop growth strategies while ensuring vehicle maintenance. Ideal candidates have proven managerial experience and excellent communication skills. The salary ranges from $50,000.00 to $60,000.00 per year, and you're encouraged to apply if you love pets and teamwork.
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$50k-60k yearly 3d ago
Restaurant/Customer Service Manager Opportunity
Serenity Mental Health Centers 3.7
Customer service manager job in Loveland, CO
Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customerservice backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently.
This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Loveland office. Your primary responsibility will be to own the metrics that allow patients to take back their lives.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Superior Operations Management training in the healthcare industry
Accelerated healthcare career growth - rapid advancement opportunities
Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity's treatment options
Responsibilities
Lead team to provide exceptional patient experience and outcomes
Conduct daily operations including staff scheduling, office administration, and performance management.
Take ownership of team, office and patient outcomes
Understand and connect patients with Serenity's treatment options
Provide support for 1 to 3 providers
Train and educate new provider assistants
Qualifications
High School Diploma/ GED.
Strong customerservice mindset.
3 years of management or leadership experience
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity's Provided Services
Meet our Patients
In accordance with Colorado's Equal Pay for Equal Work Act this position pays a salary of $70,000 annually.
$70k yearly Auto-Apply 2d ago
Customer Service Manager
Motocol
Customer service manager job in Denver, CO
We are searching for a professional customerservicemanager for a fast paced, high call volume environment for our client. The CustomerServiceManager oversees the functions of CustomerServices through effective and efficient services, resources and support tools.
This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold.
This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States.
Job Description
The CustomerServiceManager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product.
This position also requires someone with strong organizational skills, high accountability for providing superior customerservice. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The CustomerService Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures.
The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events.
Responsibilities:
Provide ongoing leadership in a multi-product Customer Support environment.
Staff Management for 4-5 people in CSR team
Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures.
Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations.
Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking.
Organizational Support
Perform process management by identifying outdated processes and documenting new processes.
Assist with managing, communicating and implementing coordinator activities that are impactful to the CustomerServices team. Ensure any changes are integrated into daily processes.
Identify ways to drive operational efficiencies while continuing to provide a high level of quality customerservice to our customers.
Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place.
Ensure customer satisfaction as it relates to all elements supported by CustomerServices.
Ensure proper quality controls and tests are in place for those items.
Handle any escalated customer issues , and ensure internal escalation processes are being adhered to.
Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness.
Oversee the implementation and maintenance of CS tools
Ensure quality case management through Salesforce or other CRM
Qualifications
Experience Required
At least three years of management experience required, with strong preference given to candidates with management experience in customerservice
Must have at least three years of experience working in a customerservice environment
Preferred
: Bilingual in Spanish
Skills
Ability to lead and advocate for a team
Excellent customerservice skills
Excellent verbal and written communications skills
Ability to learn new, technical concepts and products quickly
Ability to build and maintain strong, reliable relationships
Strong at problem-solving and attention to details
Effective time-management, planning and organizational skills
Aptitude to effectively prioritize and complete multiple tasks
Capable of working collaboratively with others in a team
Ability to think and adapt in an ever-changing environment
Proven talent to deliver high-quality, result-based work
Education and Experience:
Bachelor degree in related field, or equivalent in experience required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Bilingual candidates who are Spanish Speaking are encouraged to apply
Location: Denver office-Located in North Denver
Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work
Benefits:
Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc.
This position requires a drug test, background check, and reliable transportation.
Interview Process: 1. Phone Interview with Recruiter and In person meeting
Phone Screen with CSR Manager and HR Director
2. In person interview with CSR Manager, HR Director, and Management Team
Start Date: Immediate pending clear background check and drug test
How much does a customer service manager earn in Windsor, CO?
The average customer service manager in Windsor, CO earns between $30,000 and $82,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Windsor, CO
$49,000
What are the biggest employers of Customer Service Managers in Windsor, CO?
The biggest employers of Customer Service Managers in Windsor, CO are: